Suburban Chrysler Dodge Jeep RAM Fiat of Ann Arbor

Jeep Diesel Service

Service Department at this dealership is excellent. They take good care of my Grand Cherokee diesel. Express Lane service is not as fast as a quick change franchise, but I have assurance that service is done properly.

Service dept

Steve Adler helped me pair my phone which I was having trouble with and he did a great job. 3Even while he was eating his lunch

Darius Edwards

My husband and I had been looking for a 4x4 jeep with no luck and a few horrible salesman and experiences. But thankfully we found Darius the doctor to show us the jeep for our family. He was absolutely phenomenal the entire time and if you're in search of a good vehicle he's your man! Thank you for everything with all of my heart.

Great experience!

Doug Chitren took good care of me and my family during our car buying experience. Great car at a fair price and the process was smooth. Highly recommended!

Top notch customer service

We worked with Michael Gardner, he was awesome. Very friendly and easy to work worth. I would and will recommend this dealership and Mike without hesitation.

AAA Customer Service all the way!

I dealt with Doug Chitren and from start to finish I received THE BEST customer service I've experienced in years. I am extremely happy with my purchase on all points and will recommend this gentlemen and the dealership to anyone looking for a new or used vehicle...nothing but friendly courteous service from all.

Excellent experience.

Called told my guys what i wanted and with the next day had it on the way .very straight forward guys and good at what they do gave me a good trade n also very satisfied with the addition thanks Paul and Drew.

Didn't have to wait long at all

Andrew was very helpful to me when I came in to your dealership .He seems very knowledgable about the dealership inventory and was patient with me as I had to think things over

Great Customer Service

Awesome service. Andrew was amazing at answering all of my questions regarding every possible vehicle. I would highly recommend the dealership and Mr. Wrenbeck's services.

Helpful, friendly service

I recently had the pleasure of meeting Andrew and discussing future purchasing options. I going Andrew very informative and helpful. When I am ready to purchase a new vehicle, I will be in contact with Andrew. I will certainly recommend Andrew and your delearship. Very appreciative for the time he spent with me.

Great experience!

I am so pleased with the friendly and helpful service I got at this dealership. Thank you, Andrew for making everything so easy and positive.

Bought my 1st Car!

Everyone was Awesome and super friendly!Doug Chitren was Great, couldn't be happier with our car salesman! JP was very professional and made sure our every need was met!Thank you to everyone there, I am very happy with my Dodge Charger!!!

Job well done

Richard Barker did a great job getting my daughter into a new Patriot, way to go RB. Lots of vehicles bought over the years from here and have had great service.

If you do your homework, this is a great place to buy a car.

Great dealership and great people to work with. Appreciative of Drew and JP answering our questions, spending an entire afternoon working to get the best deal done for both of our interests. While JP was working on the financing and paperwork, Drew went the extra mile and cleaned and prepped the car!

Purchase of New Car

Darius Edwards was our salesman and he really went the extra mile to find the jeep I wanted. All of the staff was very nice and helped as well. Definitely will return for future business.

Thank You, Thank You, Thank You!!!

I was very skeptical about trying to get a vehicle, but I felt a good vibe when I received my first email from Melanie regarding my online credit application. After meeting Melanie and her introducing me to Scott and Paul, I was very relieved and thankful that I was able to get a reliable vehicle in my exact price range!!! I can't say Thank You enough to the 3 of them!!!

great dealer and great sales help

was in and out with financing quick delivery great sales staff and great management staff would recommend them for any one looking for a new or used carthanksBob Barck

Above and beyond each time!

The first time I came in looking for a vehicle, I had a specific car I wanted to look at. After the test drive, I decided that the car it wasn't for me. Upon hearing and understanding my reasoning, sleeves got rolled up and they went to work. Still couldn't find the right match from all of the vehicles listed. That didn't stop them. They searched through the system, looking through the cars that hadn't even been listed yet. Found my beautiful Chrysler 300, which had been added to their inventory only 3 days prior. Went of their way to make it fit my budget. A little over a year later, I received a phone call from Richard Barker, who wanted to make sure I was still in love with the car. We got to talking, and I mentioned that I was in the market for another car for my fiance. Almost exactly one week later, we drove off the lot in our beautiful 2016 Chrysler 200 S. This car came FULLY LOADED, and we paid $13,000 less than sticker price. As always, Paul Alfonsi worked his magic and made it fit our budget. The staff at this dealership is why it was always worth the hour drive to get their. I know exactly where my next car is coming from....

Our New Car

Totally excellent customer care.The reason we have purchased 7 cars from them in the last 25 years.We could not be happie with the service provided to us by our salesman.

Great jeep buying experience

The guys at the dealership Paul and Denis handled their business getting me into a new jeep . They were professional and were on their job and also would like to thank them again for their help . I would highly recommend to see these guys if you were looking to buy a new vehicle from a Suburban Chrysler Dodge Jeep dealership

Best Experience... Best Deal

I started shopping for a new vehicle about 1 month ago... research online, etc. When I finally decided to make a purchase, I went into a few dealerships and they quoted prices that I believed were too high and only dollars off the MSRP. Decided to shop online only for my new vehicle. Thus, I began calling various local dealers and asking about the advertised Internet price. Every dealer I talked to changed the price by disqualifying me from various incentives and rebates. I received a call from Suburban Chrysler Dodge Jeep Ram of Ann Arbor, Michigan and started working with them... After a brief discussion, I received an amazing deal on my new vehicle and Andrew Wrenbeck, Sales Representative worked tirelessly with me to make sure I was taken care of with regard to buying the car. Andrew Wrenbeck provided the best customer service and care I've ever received from a dealership. When I had questions in the middle of the night and sent Andrew an email after 1 a.m., he responded 10 minutes later with a truthful answer. I highly recommend working with Chrysler Jeep Dodge Ram in Ann Arbor, Michigan for a new car or lease purchase and specifically, working with Andrew. Took me awhile to find the vehicle of my choice, at the right price. Thank you Robert Betts and Andrew Wrenbeck for all your help.

Best Experience... Best Customer Service

I started shopping for a new vehicle about 1 month ago... research online, etc. When I finally decided to make a purchase, I went into a few dealerships and they quoted prices that I believed were too high and only dollars off the MSRP. Decided to shop online only for my new vehicle. Thus, I began calling various local dealers and asking about the advertised Internet price. Every dealer I talked to changed the price by disqualifying me from various incentives and rebates. I received a call from Suburban Chrysler Dodge Jeep Ram of Ann Arbor, Michigan and started working with them... After a brief discussion, I received an amazing deal on my new vehicle and Andrew Wrenbeck, Sales Representative worked tirelessly with me to make sure I was taken care of with regard to buying the car. Andrew Wrenbeck provided the best customer service and care I've ever received from a dealership. When I had questions in the middle of the night and sent Andrew an email after 1 a.m., he responded 10 minutes later with a truthful answer. I highly recommend working with Chrysler Jeep Dodge Ram in Ann Arbor, Michigan for a new car or lease purchase and specifically, working with Andrew. Took me awhile to find the vehicle of my choice, at the right price. Thank you Robert Betts and Andrew Wrenbeck for all your help.

Best experience I could have imagined

The sales person Denis Lako was very friendly, helpful, and realistic when working with me. I explained that our car had mechanical issue that we were unable to afford the repair and he asked what we can do as far as down payment, and monthly payments. I explained I had nothing to put down except the broken car. and needed a payment under 300 dollars a month. When I came out the the dealership to look at the options the finance manger Paul Alfonso and Denis met us and gave use our options. I really appreciated how straight forward and genuine these two men were. They were not there to just get me in a car I cant afford because they would make more money they actually wanted to make sure this was something I was ready for and understood what I needed to do to make my situation better all around. I will recommend any and everyone I see looking for a new or used vehicle to these two guys. Thanks so much for helping my family out Denis and Paul you are great

So far so good

I don't have a good experience with used cars but due to my budged I had to buy a used one again. This time I bought a CPO. So far so good. Let's see how everything goes with time.They are very polite when I stop by and always answer questions and emails.

Wonderful

I called him and told him my car had died, and I had no money to put down, this man got me a car.

Great experience buying a used car.

Bought a used car for my daughter who is 900 miles away, so everything on the car had to work properly. Chris Smith, his manager and the service department made sure everything was fixed that they promised. Highly recommend the staff and the entire dealership and how it is operated.

Chris Smith Super Agent

Buying my 2016 Dodge Durango at Suburban Ann Arbor was and has been one of my more enjoyable purchases in my life. Chris Smith with his easy going personality makes the choosing, financing, and purchase of your vehicle simply easy. No pressure and the rest of the crew that handles the financing and preparation are all very professional and fun to do the business with. If you live any where near Ann Arbor and are looking for that Chrysler Dodge or Jeep vehicle you must shop at SUBURBAN of ANN ARBOR

Always a great experience

This is the 2nd time I've dealt with Paul Alfonsi and he's always been a pleasure to work with. Paul knows the business and how to quickly move the deal process along. Paul's associate Dennis was also quick and efficient and had me ready drive out of the dealership in no time. Thanks to you both! I'll keep coming back time and time again. Thanks!

Amazing Experience Once Again!

Once again Suburban Chrysler of Ann Arbor was awesome! My husband and I have been leasing through them for years and had another stellar experience. Rick Wresche went above and beyond all expectations. Rick listened to our needs and found the car that worked best for us. I ended up driving away with a lease on a new Compass and could not be happier! Not only did Rick do that for us, he also took care of my 2000 Civic the next day. I drove to Suburban after work to pick Rick up so he could drive the Civic from my house back to the dealership! Rick then spent time showing me features of my Compass, paired my phone with the car and transferred my plates. He ended up calling me (half hour after store closed) to let me know the quote for my Civic! I also have to give a big nod to J.P. who helped us finish the paperwork on the Compass. He called us the day after signing to let us know he had found a rebate that ended up saving us over $40 a month on our payments! Thank you guys so much for all of your hard work! We recommend them to anyone looking for a car. We will continue coming back in the future!

Awesome experience for 2011 Dodge Durango Crew

Thanks to Suburban Chrysler of Ann Arbor for the very pleasant experience in the purchase of our Dodge Durango. Kirk and Greg took very good care of me and made sure everything was at the highest standards throughout the entire process. Everything that was promised from the bank rate through me driving away with vehicle was delivered. Greg even went above and beyond and ordered a small cosmetic part at no cost to me just to make sure my experience was pleasurable and I would definitely be back on my future purchases. Thanks Suburban Chrysler.

Don Vann is AWESOME

Great selection! And everyone was super nice and helpful. Don did such a great job helping me through the process especially since it was my first time purchasing a vehicle

Dependable advice or service

When I have had a question or problem with my Town and Country, I call or drop by Ann Arbor Suburban Chrysler. Recently, had a problem with a tire losing pressure. The Service rep took care of it. i really appreciate the professional courteous responses to my concerns.

FELT TRICKED INTO USING THEIR FINANCING

Found a nice 2012 Town and Country mini van with only 26,000 miles, My salesman David Circele and I agreed on a price on Thursday 5/26/2016. I put down a $200 deposit to hold till I could talk it over with wife and do a little more research on it. I later told them I would take it. They were pushing financing thru them. I got a good rate thru my credit union that I have been with for over 25 years, and arranged everything with my insurance co. I'm a nurse and work 12 hour shifts, and it was Memorial day weekend, so I would not be able to pick up the check and close the deal till Wed. morning June 1. I let them know all this. Friday they said I need to come in and complete the paperwork. I took 2 hours of vacation Saturday from work, when I got there, that's when they let me have it. They needed me to write them a personal check for $18,289.98, they wont cash it, just attach it to the paperwork till I could bring them the check from the credit union on Wednesday. (That's just a formality to me) I did not have my check book with me, I live to far away to go get it (260 miles). That's when the manager Greg Moore said they could finance it for me, even at a little lower rate than 2.74% (Which would only save me a few dollars a month). I said no way, they said no deal, it goes back on the lot. David was fairly new, he was fine, the manager Greg Moore knows how the game is played. They had no problem selling the van, as I knew they would. I lost out on a good van, and 2 hours of vacation time, they lost out on a returning customer, and a good review.

Good experience for 2014 Dodge Dart Purchase

Scott and Paul stayed late while I was taking time to consider all of my options and eventually worked with me to get the car. Enjoying my car so far and will recommend them and Suburban Ann Arbor to those looking for a new vehicle, much better customer service than other places I was looking in the area!

Awsome deal for my 2014 chrysler 200 ltd

Kirk, helped me to close this deal in a really best price when I bought my 2014 certified chrysler 200 ltd.. He is a great guy, got a lot of patience while I literally asked hime to get the quotes for almost 2-3 cars while I was signing my 200, he patiently got those quotes for me so that I could choose the best one that suits me... They had variety of cars and great deals.I strongly recommend this dealership for your next car.

Superb customer service

David Circele was very attentive and and did a great job getting me into my new car. He went above and beyond what I had expected to prep for our appointment. He did a great job working with me to get the deal I was looking for. I would recommend anyone looking at cars to stop by his lot.

New Car

Drew was great. Very low pressure, also very helpful. I was working with another Chrysler dealership and received extremely poor service. Drew had me in a new car in a couple of days.

Thank you, Drew!

I actually left another dealership in the area to come here and I am glad that I did. Drew was extremely helpful, knowledgeable, PATIENT (as I didnt know exactly what I wanted J) and didnt pressure me at all. Im very happy with my purchase and highly recommend Suburban.

Best sales person ever

Dennis and Paul at suburan ann arbor are the best I was turned down a number of times because I owed to much on my lemon car . Dennis and Paul had me come out at 11am on Monday may 16th and by 2pm I drove out in my new car thank you so much lynda and tim

Great Van! Great Price! Great Customer Service!

Kirk Trost was a great guy to work with. Easy to talk to, got me a great deal. made sure I was completely happy with my new van.

Great Customer Service and Knowledge

Kirk Trost was terrific and made the car buying experience as painless as possible. Kirk is extremely knowledgeable about the vehicle I was interested in and help explain the various options available. I had visited other dealerships, but the comfort level with Kirk was a significant factor in purchasing my vehicle from him.

Great experience at suburban

Kirk is really a nice guy. He help me purchase Jeep cherokee with much less difficulties. Great services. Great experience talking to him. Definitely recommended

Amzing customer service!!

Usually a car buying experience is torture..at best. Arina made the whole process painless and laid back. I will definitely be back for my next vehicle.

Great Service

Great service honesty and integrity wasn't to pushy and even though I live in GR I will recommend him to others including family happy

Buying a car made easy

This was the first time I was buying a car on my own, so I was a little nervous of being taken advantage of. The staff was patient and answered all of my questions, very knowledgeable and the salesman, David was personable while we waited for the financing to be approved. I love my new car and I'm glad I went to this dealer.

Completely satisfied first time purchaser

This is the first time we visited and purchased a car from Suburban Chrysler of Ann Arbor. This is the first time we met Don Vann and his business/finance manager, JP. We called to learn if this dealer had a certain color (both interior and exterior) in stock. When we learned they did, we drove there the next day. We were referred to Don for our salesman, and he was knowledgeable, patient, courteous, respectful, and sensitive. The financial offer was positive. Don appeared to know exactly how to find applicable rebates and manage the employee discount we were seeking. Once we decided to purchase, our experience with financing and purchasing add-ons were also positive. We were able to complete the purchase and drive the new car out of the store that same day. Thank you for a pleasant experience. We are looking forward to a long, pleasant relationship with the dealer and this car.

Easy and no pressure buying experience

We had an easy, no pressure buying experience. The sales staff was knowledgable, let us take a lengthy test drive, and walked us through the paperwork. It was a smooth and fairly quick process. We would definitely shop there again!

Love my jeep but not impressed

Love my jeep that I recently got less then a month ago.. The buying process was easy an great an the two guys that helped me were as nice as ever.. But I've had my jeep less then a month within 24 hours the radiator was leaking I informed my sales rep an did nothing to help me.. So needless to say I have a bad radiator the breaks are bad an the trans shifts not so well.. I'm not impressed with service wise there that I received..

Great car buying experience

This is the second car I have purchased from Paul Alfonsi and the first working with Denis Lako. As with the first time the process was quick and painless. Denis and Paul had my trade in appraised, paperwork complete and on the road in less than 45 minutes. Cant say enough about the professionalism of both Denis and Paul as well as the staff and Suburban Chrysler of Ann Arbor. Will definitely be back for my next vehicle.

Good service

Good service , I had good deal and customers service with this dealership thank u. Nice car nice people every body have good day see u sometimes

Best experience buying a car I've ever had!

Denis Lako is the man to see when you want to buy a new or used car! He was excellent and I loved my experience!! He was very helpful and got me into my New Jeep Patriot with no issues. It was super smooth and was very fast! The entire dealership is filled with awesome people who treat you with respect! I would encourage anyone in the market for a new or used car to shop here! I've never had a better experience buying a car and I will definitely go back the next time I buy another one!! They have A+ customer service!!!!

Great Service

I was greeted promptly when I came in for a test drive on a used Camry and Mike even came along for the ride to answer any questions I might have. They were very polite and not too pushy. I'm still in the buying process, but I had a good experience here and would consider coming back for another test drive if I find the right car.

Great service!

Kirk was great!!! Easy to talk to and found exactly what I wanted within my price range!

Doug C. Is awesome!!

I just want to thank Doug E. Fresh for his phenomenal customer service!I hate buying a car the conventional way (waiting in the dealership for HOURS...), so Doug and the team at Suburban made sure that I was approved and my car was ready when I arrived. All I had to do was sign my docs and drive off in my gently used 300...And If you have less than perfect credit, Doug is the guy to see! Fast, friendly service....I'm a customer for life!!!!!!BA

"Thank you! Paul Alfonsi!!!"

A big "Thank you!" To Mr. Paul Alfonsi, who helped me and my Wife.In the purchase of a Pickup Truck, from the Dealership! Paul really gave me the best experience, that I have ever had, at anyDealership. He went above and beyond! And we are more than grateful!!! And Paul more than made, the 120 mile round trip for us worth it!!! Thank you! So much! Paul Kim 8585

Still a great dealership

On our fourth vehicle purchase with this group and we were very pleased with Kirk Trost and the crew there. All were very helpful and attentive to our needs and requests. I would hope the company would look at more incentives for retirees in the future, stopping work but not vehicle purchases.

Great service, made buying process easy

Rick greeted me promptly, met my needs & worked quickly to get me in a new Jeep with a deal that was best for me. Thanks for the extra effort!

Thank you, Rick!

The experience in working out a "win/win" deal for our new Chrysler Town & Country with Rick Wresche was great! Being a Chrysler/Dodge customer for over 40 years and knowing the previous owners, Don Naylor, then Phil Naylor, we were concerned about the mega owners, the Suburban Collection. Rick did an excellent job in showing and explaining all the new technology on the new T&C. Paul, agent/manager(?) for Suburban Chrysler of AA did NOT go through the figures with us on any of the paper work, especially, the Vehicle Purchase Agreement and the Retail Installment Sales Contract. We were disappointed with Paul's customer service. Paul's CS rating - 2 StarsRick's CS rating - 5 Stars.

Thank you

I had a good experience at Suburban Chrysler Jeep. Rick Wresche was very helpful in ordering the Jeep package I really wanted and he was very knowledgeable on the products he was selling. He had everything ready the day I went and picked up my Jeep with my family. Rick's a fellow classic car guy, so he gets it. Also, Brooke in financing was very friendly and knowledgeable, she helped make my experience smooth and easy, and also helped me with my personalized plate. My only disappointment was that I could not get the offer I heard on the radio W4Country, which was matching your down payment up to $1000, because they did not have the vehicle I really wanted on the lot at the time, so the offer did not apply. But as a good gesture, they threw in some free oil changes for the inconvenience. Thank you for my new Jeep!

Great

I had a great experience with the dealer. David Circele contacted me before I visit them. I was interested in Jeep Cherokee but I was not sure which engineer to choose. So they let me test drive both vehicles to see which one works for me. After pricing and paper work, I got my new Cherokee that day! Overall, it was a great experience.

Quentin Riha

Ever since I moved out to Ann Arbor, I have dealt with Rick Wresche at Suburban Chrysler, Jeep dealership.I have always been treated with respect, I have always found the service very good, and the building isalways very clean. Everyone has been very nice, friendly and courteous. They are great people, and Rick is the best.Quentin Riha

Great Experience!

We had a great experience with Suburban Chrysler when buying my used Jeep Wrangler. Our salesman, Chris Smith, along with the finance manager and sales manager made our buying experience fast and easy. They gave us a very fair value for our trade-in and quickly negotiated a payment that worked with our budget and got us into the exact vehicle that we wanted! I highly recommend this dealership and will be passing along their name to our friends and family. Thank you for a hassle-free experience!

Great Experience

My husband and I were looking for a new car and saw a feew vehicles here that we really liked. When we walked in we were immediately welcomed by Doug Chitren and Mike. They were both so helpful and the process was very quick and easy. He made us feel very welcomed like we had been high school friends. I would highly recommend Doug and this dealership for anyone who is looking to purchase a new vehicle.

Great Experience

Second van purchased! Great experience! Will return for the next one!NO problems at all. The van was ready before agreed time and it took less than an hour to get in and out with a new van!

Horrible service!

I tried to purchase a vehicle from Suburban Chrysler of Ann Arbor. I had scheduled an appointment on Saturday to test drive the vehicle on Monday. I was told the vehicle was at their Troy store but it would be at the Ann Arbor store on Monday. When I arrived at the dealership, I was told the vehicle was still at their Troy store 45 minutes away. I was told they could go and get it, but I would have to wait over 2 hours for them to get it. I had already driven 2 1/2 hours and was not going to wait another 2 hours. Very disappointed in the Suburban Chrysler dealership. I guess they are so busy they didn't need my business.

Great service!

I had the BEST by far jeep buying experience ever. Thank god for Chris Smith! He went above and beyond to make sure I got what I wanted but more importantly what I needed and could afford. Now I have a save and reliable vehicle. Thank you Chris! I will see you for my next Jeep :)

i love this car

I had an amazing experience with this dealership my sales rep Chris Smith was extremely helpful with saving us money and getting everything done in record time. I am in love with my new car and purchasing a car has never been so fast and easy.

Exemplary customer service

This is my second purchase with Paul and I'm beyond excited about my new vehicle. He listened to everything I wanted and delivered my car to me! I highly recommend them.

Happy Customer

Paul and Peter are amazing! My credit is not the best, and they financed me and put me in a new car. I'm so happy with my car. They are the best. Check them out. They will definitely take care of you.

In and out with ease of mind:)

I initially dealt with Brooke via phone to get the financing portion out of the way. She was very professional and personable understanding my situation. Upon arrival at the dealership I was warmly welcomed and immediately given the opportunity to test drive my new 2016 Jeep Compass which I love! Chris was very knowledgeable and explained all the bells and whistles completely. Afterwards, we came back to go over pricing and payment. Chris went out of his way and got other people involved to find a payment that met my budget. I signed the papers that night and drove away the next day in my new Jeep! Chris even gave me a lead on another insurance provider to find cheaper rates. Overall, I had a wonderful experience as a first time buyer.

Great

They gave me a fair trade in value for my used SUV and worked hard to get me a good deal on a lease. Chris Smith (my sales guy) was pleasant to work with. All around I good experience!

Used vehicles sales

Thank you Paul Hyde for getting me the vehicle I wanted even though it wasn't at your lot. Paul brought my new town and country to my house so I wouldn't have to make the long drive back to the dealership. Great job guys. Brooke was a great help with the financing too.

professional service all around

My initial interest were web based and vehicle specific. Through emails I was able to work with the sales team without a glitch. Financing was truly easy & reasonable. I love my recent purchase of a Dodge Ram 1500 and find comfort in knowing they have my back anytime in the future.Sergio R.

stay away from used cars dealers

Your experience and service will definitely be lacking if you are in the market for a used car here. Paul is a lot of show with no follow up. The car we bought was dented in 2 places during the free wash they give (one of them was fixed the other could not be fixed). We had to return to the dealership 2 times because the paper work was not complete. We are still waiting for our second lock fob (keys ) to be found. They actually charged us for paint pen for scratches that also happened during the wash. As I said from the start unless you are in the marked for a new vehicle you will be treated 2nd hand!

Salesman Rick Wresche is a true professional.

Rick Wresche is a wonderful salesman. He has helped us lease several Jeeps over the past few years. He is very professional and always has the customers best interest as his priority. In addition to his job, he is deeply involved in the Ann Arbor community.

No pressure

I bought a safe and reliable vehicle that was ready on the lot waiting for me after I had researched it on-line! The salesman, Scott put me under no pressure to buy it, without aggressive suggestive selling. Easy and efficient financing with Paul as well!

Great customer service

Dennis and Paul at the Ann Arbor suburban jeep Dodge Ram branch were wonderful professional and expeditious they treated me like family and followed up promptly. I love my jeep and feel so safe and comfortable. Thank you from the bottom of my heart guys! You made a difficult time easier to get through!

PURCHASE OFf 2016 CHEROKEE

Enjoyable experiences. Dave Gallagher and Rick were friendly, knowledgeable and helpful! I have bought many vehicles from this dealer and the prior ownership.Hope the friendly atmosphere continues and the new facility under construction.

A great experience.

We've been buying cars from Rick since 1989. We've purchased over 20 cars in that time span and Rick has gotten us a great deal every time. He has put us in the correct car for our needs often times sacrificing a higher end product for one that was more practical for us. He's very knowledgeable, gives us solid advice and coaches us when to trade in or when to wait for a better market. He is a wonderful honest, conscientious person and a true friend. We selfishly hope he will be with the dealership for many more years. We love the Chrysler products.

Wonderful!

They went above and beyond for me to get into a new vehicle. I would highly recommend this dealership. My sales consultant Doug really helped me find a vehicle that suited my families needs and made sure we were able to get into that vehicle. Very professional and friendly.

A great experience

My husband and I had a very easy, laid back experience with Don Vann at Suburban Chrysler Dodge Jeep RAM of Ann Arbor. Car buying can be a very stressful and pressured but we didn't feel that way at all. Thanks again Don for an easy transfer.

Service and repair

Have purchased several cars over the years from the previous owner of this dealership---always had good service and advice. I continued to come for service and repairs after ownership changed. I feel I have continued to receive good service and repairs. This week I needed new tires and got them installed. Thank you.

Quick and friendly!

This dealership was so impressive. I have NEVER been able to get everything organized ad signed at other dealerships in less than three hours. I was only there for an hour and a half. They were friendly, they worked with me on price and they didn't waste my time!

Happy 1st time Jeep owner!

My husband and I have never felt so welcomed and taken care of at a dealership like we did Saturday and Monday (January 2016). Paul was so wonderful and the whole staff was great. This is my first Jeep and after this I most likely will be a Jeep enthusiast from here on out. We bought the Jeep Cherokee Trailhawk. I can not thank everyone enough. It was truly a great experience! I would highly recommend Paul Hyde as your next sales specialist.

Enjoyed our experience

My husband and I have never felt so welcomed and taken care of at a dealership like we did Saturday and Monday (January 2016). Paul was so wonderful and the whole staff was great. This is my first Jeep and after this I most likely will be a Jeep enthusiast from here on out. We bought the Jeep Cherokee Trailhawk. I can not thank everyone enough. It was truly a great experience! I would highly recommend Paul Hyde as your next sales specialist.

Excellent experience

Great dealer with friendly and very knowledgeable staff. My salesmen Scott Templeton made sure I got the best deal possible with the features I wanted on my new Chrysler 200s. I'm very pleased with the service and vehicle.

purchased a used car

The price was fair. They work very fast to process the sale and delivered the car to my home. Could not have been smoother.

Rick Wresche and Suburban Chrysler are terrific!

Rick and the other folks at Suburban are very courteous, professional, and work toward obtaining a great deal on awesome vehicles! This is the second time in the past couple of years that Rick has helped me with an amazing vehicle, first a 2014 300 and now a 2016 Ram 1500, for a very reasonable price. If you want a great vehicle at a great price, Rick and Suburban are the place to make that happen!

always welcome!

I have always been made to feel welcome when I visit for service, or for lookingto buy a car. Very friendly service staff and salespeople.

Buying a Car

Our salesman (Kirk) at Suburban Ann Arbor knew just what we wanted. We were able to find a used Chrysler with few miles. The process was fast and painless. The paperwork was minimal! Thanks for taking good care of us.

Awesome experience!

I have always had great experience's at this dealership! From the salesman, front desk, service desk, finance managers, etc. I have been treated great by all of them, all of the time! My salesman, Rick Wresche is awesome! He goes above and beyond to make sure I'm happy and satisfied! Great guy too!

My experience at the dealership was awesome

I had a way better experience at this dealership than with my previous experiences at other dealerships. My salesman Chris Smith was a huge help with finding me the car that would work best for me and was a huge assist at helping me finance my new vehicle. I highly recommend anyone to go see him if you're in the market for a new car

So very happy with Mike Daly

After a bad go with a former employee 3 years ago, I had a great ending. Came in a bit over a month ago to check out the Jeep Renegade. I had been turned onto the new design by my husband. We went in on a Saturday, no appointment and met with Mike. I was still in a lease and needed a bit of time before purchasing. Mike was great, showed us a model and we all left happy and more knowledgeable. Over several weeks Mike called a couple times to check in and see how we were and if there was anything he could do for us. I called Mike this week to make an appointment and to go over the items i could not live without on the Renegade. It was fortuitous that yesterday (11/19) they had the colors i wanted and the style as well. I was able to work out a deal with Mike and get the perfect car for me, at a price i could handle. He was very patient and while i was busy getting everything together he held the car for me. Mike was GREAT and I would recommend others to ask for him by name.

Earned our business with sincere customer service

I was in the process of getting an early start shopping around at various dealerships in the area, wandered in here to test drive the jeep grand cherokee. Fortunate to work with Mike Daly who was very efficient with finding a vehicle which suited all of our needs and wants. Next thing I knew, he arranged to have the jeep grand cherokee overland sent from another location within a few days so I would have the opportunity to check it out in person. Mike was very straightforward, and I felt that the entire experience at this dealership was truly pleasant and hassle-free. Never felt pressured at any point. It turns out, I loved the car, everyone we worked with was sincere (Brooke included!), and it felt right to make the deal.

Highly Unsatisfied

The only good part of my experience is the Jeep Wrangler itself - awesome car! However, Mike Daly continued to disappoint me from the beginning starting with my new car delivery not being ready at the time promised even though he assured me before I left the dealership that delivery was set, confirmed delivery time by phone the following morning, and waited until a few hours before delivery to tell me it would not be ready. In addition, he assured me that my previous car lease would be paid off. It wasn't until Ford took a payment from my account that I realized the deal was not completed. Mike Daly took several DAYS to check into the situation, stated he had trouble dealing with Ford (and the dealership OWNS at least 2 Ford dealerships)! I was told 2 days, then several more days, ended up having to call Ford Credit myself & tell Mike Daly how to do his job - ended up taking over 30 days to complete the process & waited another additional week to get reimbursed from Ford for Mike Daly's screw up. He apologized and offered me a "free" car wash which is free to everyone already, and a "free" cup of coffee which is also free to everyone already. I'm sure there is another local Jeep dealer who can actually provide service for my car and give me good service when choosing my next car.

Wonderful customer service

We needed a car fast, we walked in looking for a vehicle we saw on-line. I was impressed with the service of all the staff! Mike Daly helped us get the car, and even though he was clearly busy with other guests, never made us feel as if we were a burden! The pre-owned sales manager Brian was very helpful as well. I'm going to be sure to be back when we have to replace our other vehicle! Thank-you!

Service Department

This is my second time being serviced since I purchased my car last December. The service was excellent!! They truly under promised and over delivered. They were very professional and courteous. I was told 2 hours and was done within an hour. On my second visit, I had the pleasure of working with Kevin, who was very friendly and professional. I look forward to my next visit.

They did the impossible!

My experience at Suburban Chrysler Dodge Jeep RAM of Ann Arbor has left me amazed and tinged with guilt. I can't believe they were able to get me in a brand new 2015 Fiat 500 Pop, especially considering the mess of a situation I walked in with. A little history: My last dealer callously persauaded me into a bad deal, an expensive 7 year old car with no warranty. The burden of keeping the car was taking a toll on me and I was ready to give it back to the bank after just a year. All the other delearships I contacted to possibly trade in my vehicle told me that my negative equity, murky credit history and reduced income was too much to consider, but Suburban refused to say no to me. They definitely went the extra mile for me, and that's where the guilt comes in. I wish I could afford to buy a second car just to pay them back for all that they've done for me. Thanks Chris Smith, Eric Brower and Paul Alfonsi for working so hard on my deal. And thanks to Cathy Petroi for persuading me to take a chance on Suburban!

They went above and beyond

My experience at Suburban Chrysler Dodge Jeep RAM of Ann Arbor has left me amazed and tinged with guilt. I can't believe they were able to get me in a brand new 2015 Fiat 500 Pop, especially considering the mess of a situation I walked in with. A little history: My last dealer callously persauaded me into a bad deal, an expensive 7 year old car with no warranty. The burden of keeping the car was taking a toll on me and I was ready to give it back to the bank after just a year. All the other delearships I contacted to possibly trade in my vehicle told me that my negative equity, murky credit history and reduced income was too much to consider, but Suburban refused to say no to me. They definitely went the extra mile for me, and that's where the guilt comes in. I wish I could afford to buy a second car just to pay them back for all that they've done for me. Thanks Chris Smith, Eric Brower and Paul Alfonsi for working so hard on my deal. And thanks to Cathy Petroi for persuading me to take a chance on Suburban!

Good people, good experience.

If you want to deal with a salesman that treats people with respect, goes the extra mile for you regardless of budget, then I'd highly recommend dealing with Rocky Rochkind. Came here to find a specific difficult to find vehicle on a limited budget. Most dealers would quickly dismiss someone in my situation, but here I was treated with respect from the very start. Rocky put in sincere effort to find what I was actually looking for, very much appreciated that.

Good people, good experience.

If you want to deal with a salesman that treats people with respect, goes the extra mile for you regardless of budget, then I'd highly recommend dealing with Rocky Rochkind. Came here to find a specific difficult to find vehicle on a limited budget. Most dealers would quickly dismiss someone in my situation, but here I was treated with respect from the very start. Rocky put in sincere effort to find what I was actually looking for, very much appreciated that.

Overcharged & Unprofessional

Just had the worst service experience with my Grand Cherokee. Took it in for starting problems. I looked it up ahead of time and saw that this problem was due to a part on recall. The service advisor named Ilar said they would do the recall work first and then see if additional work was necessary. He later called to tell me that my car needed a new starter wire. He said the price to do that was 350 something dollars. I believe that price was very inflated because that part does not cost 250 dollars . Also, they have not yet done the recall work as we had agreed. When I went to pick up the car, there was still a $50 charge on my bill for a check up that I hadn't asked for and that we have not agreed upon. I disputed this charge with Ilar and reminded him that we had agreed to first fix the recall then see if further checks were necessary. He he was very disagreeable and unprofessional. Overall, a really disappointing experience at this dealership. I will try to take my car to Lansing from now on for service.

Service Review

They service my car the way they would service there own personal car. They are fast, polite, efficient and flexible. I have bought more than one car from them also, and I recommend them to my friends. They earn their 5 Star rating everyday. Sincerely, Thomas Gomez

Loyal Jeep's fan since 1986!

My first Jeep was a Wagoner in 1986 and I continue to buy Jeep.I moved to Ann Arbor in 1998 and I used this wonderful Dealer since thento buy Grand Cherokees and this year I decided to lease the new Cherokee.For Service I only deal with a great gentleman: Ilir Lako!

Awesome experience

The best car buying experience. Everyone was great and made it an enjoyable experience!!! I won't go anywhere else!!! Thanks for all of your help??

Mr. Kirk Trost

I bought a Used 2011 Red 2 door Jeep Wrangler off Kirk and the Jeep needed a couple of tings that were missing and he made sure I had all the parts I needed when I took picked up the Jeep up. First time I ever bought from the Dealership and would again. The Finance People try to sell You everything in sight but that's there job was unhappy about that but over all the Dealer is Great.Laurence Brown

Deceptive and misleading

When it comes to car sales, I expect a bit of gamesmanship, but these people take it to the level of deception and disrespect. With eligibility for an employee discount in hand, I met with a salesman who (after making me wait 20 min. to pull up the vehicle to test drive, and the typically overselling and glad-handing) told me the employee price was $38,500. When I showed him what was on his website--$32,500--he was flabbergasted. So was the floor manager. As if they have no clue how much their cars are. I was eventually told that the advertised price didn't include destination charges ($995) and military discount ($500) even though that wasn't noted in the fine print. After digging, they quoted the fine print of "prices subject to change without notification". I noted the oversight happened to be on ALL of their advertised cars. Still, that left a difference of $4500. After listening to him hem and haw, I walked out. Two hours wasted and 70 miles round trip. My 15 year old son--witnessing his first car buying experience--asked if all dealers and car salesmen are that dishonest and unprofessional. I told him no...but this place sure gave dealers a bad name. Note: a few days later the general manager called me to follow-up after I emailed them. Suffice it to say he wasn't too bothered by my negative experience. He was proud to say though that he added more small print to all 34 of the individual advertised "Blowout Specials" that were advertised.I recommend staying away.

Not good customer service!

When I got to the dealership, which was in Ann Arbor, the salesperson was not there and she told me she would be. So I had to wait for a salesperson to help me on top of that, the truck that I was coming to look at was NOT there, they let a customer take it home! I was NOT happy to drive all the way out there from Detroit and not be serviced. Not good customer service!

Purchase of our 2 new dodge vehicles !

Our visit to Suburban Chrysler of Ann Arbor was a wonderful visit ! We called Eric Brower our sales person and asked him to run the numbers and see what kind of payment he could get on the 2014 Dodge Ram 1500 ! He called us back and the numbers were right and we went to the dealership and brought home our beautiful flame red Dodge Ram big horn pickup ! Signing the papers with Brooke was very easy and she was very helpful letting us know what we were signing !This is the second car in a month that we have bought there ! We also purchased a 2015 Dodge Journey from Eric ! My husband had just had hip surgery and Eric had them deliver the journey to our home and we signed the papers and the driver took our trade in back with him ! Over all the best and easiest cars we have ever bought ! Thanks to all the people that work and helped us at Suburban Crysler of Ann Arbor !

Not Pushy and there to help you

Don was fantastic and I can't say enough good things about him. I've dealt with many other dealers and one other employee at this dealership that I wouldn't wish upon anyone (except those people who leave legos on the carpet). After being ran through the ringer just the day before when I looked at buying a Toyota, in comparison, I found that Don was honest, upfront, and transparent. There were not thousands of dollars in hidden fees or an attempt to mark up the interest rate. The sales managers were normal people and not like the banker on Deal or No Deal. They made the car buying process much better than I've experienced recently. They treated me like a human being and not just another mark to try and bleed dry. Most importantly, they didn't try and put inappropriate pressure on making a decision right this instant.

Great Service!

August 8th, my son and I decided to trade our Chrysler Pacifica for a lease car. We were at the dealer in Ann Arbor met with Eric Brower, I had explained to him what I was looking for and what I can effort to pay. He gave me a few great options. He introduced me to his Colleague Don who further assisted us with the test driving and he took his time explaining about the details of the car. We decided to lease the 2015 Charger. We had an awesome deal.What a great experience from the time we came and left the dealer. They treated us with respect and no haggling. We were so happy leaving the dealer with our new lease. We spend couple of hours from start to finish. I would highly recommend this dealership to my family and friends. If you are looking to buy or lease ask for Eric or Don. They were the best ??Keshav & usha

Very happy with the Renegade

Paul was really a big help in answering my questions and I was very happy with his salesmanship on choosing the right Renegade for me. The initial visit didn't go as planned because of the trade in value, but Paul listened to what I needed and offered several solutions over the next week and made it possible for me to get the Renegade that suited my needs. He didn't use any high pressure sales, but listened carefully to what I wanted, kept in contact and came up with a great vehicle for me. He even came through with several amazing offers which I chose the one I wanted, I look forward to working with him in the future.

New Dodge Ram

I recently purchased a Dodge Ram pickup truck from Mike Daly and was able to trade in my old Ford Escape. There were a few issues we had to work through and his sales manager and others were able to work them out quickly. I switched from Ford to.a Dodge and never regret the decision. Mike put me at ease and was able to make the deal happen in 2 days (partially because of me taking 24 hours to think over the deal). Great people who work together as a team to satisfy their customers. Great job.

5 star service

I recently had my car repaired at Suburban of Ann Arbor, my Patriot had some minor body damage. Eric Brower was able to help me out with a loner car, which was a huge help. My Jeep was ready within a few days. Suburban of Ann Arbor really takes care of their customers, and go above and beyond at all times.

Great Service & Hospitality

People are very friendly. Service there is on time. I would buy from them cause I'm a Jeep lover.

good experience over all.

I would not recommend Chrysler Credit. Go local on people you can rely face to face. I told the president of Chrysler Credit their service was on a par with Comcast. Suburban was great about clearing up the mess CC created with their arrogance. Don was good. Theresa was wonderful when I leased the Jeep and Don was good with the final purchase a few years later

Great folks!

Helpful and nice people. Great advice from the mechanic.

Oil Change Service

Great Job! The oil change service was fast, friendly, and priced right. The Parts guys were thorough to make sure I got the right part. Cashing out was quick and easy. Thanks.

Great sales person: Mike Daly; genuine dealership

Mike Daly was excellent - no high pressure, worked to get things done, went the extra mile to get us a good finance package and trade. Would recommend Mike and this dealership.

You made it happen

Eric Brower and Lori Wright were fantastic! We came to your showroom expecting to be declined for a new car lease due to our credit score, Eric worked tirelessly on the phone with the finance co. and Lori worked on the rest. We drove out in a new Dart! Our experience with your dealership was A1 and I will recommend these 2 salespeople by name to all my neighbors!

Great customer service and a even better deal

I was in need of a new lease and Gary Cooper put me in a new can with minimal down for a great price. I have already recommended him and the sales staff of Suburban to my friend Justin who plans on contacting Gary today.

I was made to feel like one of the family#

The first thing we noticed was how friendly, knowledgeable & customer service oriented the sales staff was, & how willingly they took a team approach to customer convenience so that we never had to wait for our salesman to be available. They were unerringly patient with all our questions while walking us through the deal, & we had A LOT of questions! We couldn't be more pleased with our car or with our deal on our Chrysler 200. Our salesman was spotted helping polish the car to showroom condition before we picked it up! Great experience - we'll be back!

Worth the drive !

Although I live in Canton, the closest dealer to me is a big dissapointment. I needed several recall fixes. Surburban service department people were friendly and helpful. It was also very nice to see they have a woman working in service ! As an engineer myself, it was nice to have a dealership recognize that women not only drive vehicles, but design them, therefore understand them as well. Fast, friendly service...can't ask for more than that !

New Jeep Cherokee

This was a good all around buying experience. As a salesperson, Don was helpful, straightforward, and knowledgeable. I appreciated the transparency of the overall deal. I felt we settled on a fair deal and I left with a vehicle I really wanted. I'll be going back to Don and the dealership for future purchases. Highly recommended.

A Great Car Buying Experience!

I knew I wanted a Jeep but having never owned one I wasn't sure which model would be the right or if I could even afford one. Mike asked me a few questions, listened to the answers and got me the perfect vehicle at a very affordable price. The big surprise, he got me a new Jeep not a used one. I absolutely LOVE MY JEEP!!

Very good experience

Buying from this place was very easy. They were very accomodating and never pressured me into any vehicle or upsell. They worked with my financing and made the entire process effortless on my part. Sergei and Rick were very professional and great to work with. I have also had other vehicles serviced there and the service dept. is also very good.

We bought a new jeep 2015 well mom happy every o

I would tell any one to go there they made me feel right at home no pushing I did my part and they did their part.the best grop of people to work with ,Steve,Eric,Ray thank you so much I love the jeep. Mom McClellan

Best customer service around

I recently purchased a certified used 2013 Jeep Patriot, from a dealership outside of Suburban of Ann Arbor. Three days into my new Jeep I realized my rear suspension was in need of attention. I reached out to the dealership I purchased my Jeep from and was met with a dead end. Upset and very concerned about what I just bought, I reached out to Suburban of Ann Arbor. I immediately felt the importance they upheld towards customer service. I also met Eric Brower, Retail Operations Manager at Suburban. Eric is a stand up guy who truly cares for his customers and his Suburban family. My Jeep was fixed and I'm now a Suburban customer for life.

fast and easy

I described the type of vehicle I was looking for, and why I wanted it to Kirk Trost. Mr. Trost was familiar with the inventory of the dealership and was able to show me two vehicles that met or exceeded my expectations. I put a hold deposit on one of the vehicles while I checked out a few more dealerships. I returned two days later and paid for the vehicle. I picked it up two business days later. Thanks Kirk for making things fast and easy.

Friendly and efficient service

I had my Chrysler 200 serviced at this dealer for routine maintenance (oil change, tire rotation, diamond fusion, software upgrades). I got there without appointment and there was no wait. The rep assigned to me, Kathy La Vigne, was quite friendly and efficient; she gave me the car back right when she said she would, about 2 hrs later. Loved the complimentary car wash!

easy buying experience

Very friendly staff, non pressured buying experience!

Fair vehicle price. Unfair sales tactics for dealer add ons.

I found a Jeep online at this dealer and went in for a test drive. When they quoted the vehicle they slipped in "glass and interior protection" for $399 each. Then, another person showed up while I was waiting for the finance application to be completed with out introduction and he was the finance manager. He proceeded to sell me more dealer add ons based on monthly payment instead of the actual price. I believe these tactics are deceptive methods to sell high margin dealer add ons. I did purchase because every thing was ready and I did not have time to start the whole process over with another dealer. They did offer a fair price and the Jeep Wrangler is great.

Great service, friendly staff.

Great service. Friendly people and overall awesome experience at this service. Would recommend this dealer to all my friends and anyone in the market for a new or used car. Thank you for making customer service your #1 goal.

Best car buying experience, EVER!

What a surprise it is to not despise the process of buying a car. We've never had such a pleasant experience. Don is a knowledgable, friendly salesman with a non-pushy demeanor. Roy was overly helpful and informative during the finance process. So unexpectedly painless! Look forward to purchasing many more vehicles from Don at Suburban!

Best car buying experience, EVER!

What a surprise it is to not despise the process of buying a car. We've never had such a pleasant experience. Don is a knowledgable, friendly salesman with a non-pushy demeanor. Roy was overly helpful and informative during the finance process. So unexpectedly painless! Look forward to purchasing many more vehicles from Don at Suburban!

A blessing

These guys helped me out a lot, this was truly a blessing to my son and I. They got me in a great car for a great deal. I highly recommend this location! Thank you for everything!

Truly customer service driven dealership

This dealership is truly customer service driven. Not only during the car buying process but after as well is just as important to this dealership. If you want to buy from the best then forget all the rest. I guarantee you will not regret it. Melissa Smith

Very Pleased

I had an amazing experience at Suburban Chrysler Dodge Jeep RAM of Ann Arbor. I went there on a Friday afternoon, very unsure of what I was looking for and as a single mother, I know very little about cars to begin with. However, with the help of my salesman, Don Vann, I not only got a brand new vehicle but I also learned quite a bit as well. He was very patient, knowledgeable, helpful and genuinely seemed to care about helping me. I really would like to thank him and everyone there for their help. I would definitely recommend Suburban Chrysler Dodge Jeep RAM of Ann Arbor and Don Vann as a wonderful salesman. Thank you to all!

Very Pleased

I had an amazing experience at Suburban Chrysler Dodge Jeep RAM of Ann Arbor. I went there on a Friday afternoon, very unsure of what I was looking for and as a single mother, I know very little about cars to begin with. However, with the help of my salesman, Don Vann, I not only got a brand new vehicle but I also learned quite a bit as well. He was very patient, knowledgeable, helpful and genuinely seemed to care about helping me. I really would like to thank him and everyone there for their help. I would definitely recommend Suburban Chrysler Dodge Jeep RAM of Ann Arbor and Don Vann as a wonderful salesman. Thank you to all!

Salesman Tried Really Hard - Shame About The Rest

Sergei, the sales representative did everything he could to help. He was kind, courteous and very helpful. Unfortunately, that is as far as I can be complimentary about this dealer. The remainder of the staff continuously lied to me time after time. I was low-balled on the appraisal of my trade-in (but that's not unusual). Then, when I tried to negotiate I was told that the sales manager had agreed to reduce the difference between my trade-in and the new car in order to meet my payment requirements within the repayment period I wanted. When I came to sign the finance paperwork, this was a complete lie. They had simply extended the term of payments by a further 12 months and not changed the pricing gap at all. If it wasn't for the fact I would have had to travel over 1,000 miles to find the exact car I wanted for the price, I would have walked away right then. As it was, I signed the paperwork and left with a nasty taste in my mouth. Then, I forced them to sell the car with a FULL 3,000 mile warranty - fortunately. Several check lights came on and Suburban agreed to fix the problem at no cost to me (thank you). They said it would take a few hours, so I planned it around meetings close to Ann Arbor so I could pick the car up later in the day. When I came to pick it up, they said they had decided to send it to the local Mini dealer to do the job properly, but hadn't taken it over. They gave me a loaner and sent me on my way. This was on a Tuesday. I called Wednesday to see if they'd done it and was told the car was at the Mini dealer and they'd had no response from them. Same again on Thursday, so I decided to call the Mini dealer myself. I found out that Suburban didn't take the car over until the end of the day Wednesday and just showed up without warning them. They said they'd do everything they could to at least look at the car on Friday morning, which they did and agreed with my diagnosis that it needed a new battery. I went to the Mini dealer and took the car back for the weekend, agreeing to let them have it again the following week. They had it back as agreed and about an hour later after they'd fixed it, I got a call from Suburban telling me that the car was still being worked on and had taken so long to fix because (and get this) the Mini dealer didn't have a Mini battery in stock. If you're going to tell me a big fat whopping lie, at least make it believable. Suffice to say, I had a really good laugh over this with the Mini folks. The Mini dealer was fantastic, sorted the car and it's been fantastic ever since. I haven't talked to Suburban and will not ever again.

Great Dealership, Great People

Suburban Chrysler Jeep Dodge RAM of Ann Arbor is a wonderful dealership. Two years ago I was able to experience this dealer and it's people and I thoroughly enjoyed the experience. That is why I went back to them to lease my 2015 Jeep Cherokee this evening. I would gladly recommend them to anyone and in fact I will be back in late summer to get a vehicle for my son.

Great Service and carrying people

I had an excellent experience. I arrived at the dealership after having been in an accident which totaled my previous car. I was concerned I wouldn't qualify for a car loan. Jason Strahan was understanding and helped work to get me the best possible loan deal in my price range. In fact, I got a better interest rate and monthly payment amount that worked easily for me. I recommend this dealership and and working with Jason.

Okay but won't return.

I normally don't give bad reviews but I recently purchased a Ford fusion used, I was only given 1 key as I was leaving. I was told to contact Brian for an extra. I have called several times and left messages. He hasn't followed up. I won't buy my next vehicle there. The rest of my experience was great with John, Paul was exceptional, and Jason.

Awesome Service!!!

I worked with Brooke Vandekerckhove Sales/Leasing Consultant at Suburban Chrysler Jeep Dodge RAM of Ann Arbor. She arranged to have the 2015 Jeep Cherokee to Rochester Hills for a test drive. She then prepared all the documents and had the vehicle delivered from Ann Arbor to Rochester. Brooke and her team are very courteous and professional. I highly recommend them to anyone looking for a Chrysler/Jeep product. Thanks Brooke!!!

Great buy

It was the best deal that I ever got with used car. Kirk Trost was a very kind and warm, care your concerns. Initially I was planning to go to Ohio to buy my car, but changed my mind after visiting Kirk. He gave me the right deal. Kirk Trost was very professional, patient, courteous. He is very much committed to his words, very pleasant to work with him. I will go again for another in the near future.

STRAIGHT SHOOTERS

Very honest sales people.No pressure.They go above and beyond to meet your needs.

Dodge Ram 1500 beats them all. Sorry Chevy and Ford.

Pros:Finally a dealer who listen and cares. After many visits to different dealerships, customer care was a positive experience. This dealership made me feel I matter with follow up, where other dealerships drop the ball here.Con: After taking delivery of my new Ram, getting home and signing up for U Connect - I was amazed to find out my vehicle was under a Recall! This is an important step that should have been communicated to me in the selling process. Part on back order. My truck did not have the best wash job when I took delivery. It appeared to be rushed.Otherwise I am pleased with the whole process.

Issue Quickly Resolved

I purchased a used 2009 Chrysler 300 from Suburban Chrysler in Ann Arbor, and within the 90-day warranty period, I needed some expensive repairs due to previous wear and tear on the car. The approximately $2,000.00 worth of necessary repairs were not covered by the warranty. You can imagine my feeling of, "YUCK". Well, Eric, the sales manager, called me as soon as he discovered the issue and offered to help cover the costs, because it was never his intent to sell me a car in need of such work. My feeling instantly went to relief, as his offer made the final cost well within my ability to afford. Thank you, Eric, for your involvement, I am a satisfied customer.

new car!

Doug really helped me find a great car that fit all the things I was looking for. I really appreciated it! He did a great job and he was very helpful in getting me the best service possible. I LOVE MY CAR!

Great Experience. Easy and convenient.

Easy and convenient. I definitely received the best price out there!!! I bought my new car there and the staff was second to none!!! I plan on taking my vehicles there for service in the future.

Great service

I have purchased 2 vehicles and leased another from the dealership at this location. During that time, there have been multiple owners. There has been fantastic continuity in the repair shop with mulitple individuals. In particular, I am repeatedly impressed by Ilir Lako. Today, he heard the description of my problem (roadway paint splattered within 2 wheel wells and on side of passenger door) and took it upon himself to solve my problem. He literally rolled up his sleeves, grabbed the needed solvent and began scrubbing the door and wheel wells clean. Much thanks!

Love my new car!

I found my car online and knew this was the one i just had to have. Since i live 8 hours away from the dealership Brooke and I took care of everything over the phone. The paperwork was sent overnight and i had my new car in 3 days! And yes they brought it to me!!!!

Awesome Sales & Customer Service

We were on a short time frame to get an additional car. I called Kirk and let hem know of my situation at which time he noted some possibilities in stock and set a link to review them. He personnaly checked out the one I was most interested in and let me know about it before I came to see it. Kirk & the Suburban team gave me a fair price and stayed late to close the deal. The following day the liscense plates and final paperwork was dropped off at my house. Great experience and a dealer I would go back to do business with again.

Round 2

I love Paul and Jason and I feel at home every time I visit them. I recently visited another dealership and felt soooooooooooooooooooooooo bad..I knew it wasn't the same...They totally ignored me when I arrived and I waited over a hour although I had a appt. (to much)...Once I got to S.C.J.D of Ann ArborI went right into the office and got straight to work.Paul knew exactly what I wanted and even worked with me getting my down payment..I refer everyone I know here and I post there cards every where..not once but twice did they out do their selves ion 1 year... and when I first called I spoke to Brooke about my situation, she stay on top of everything and I never had to call and ask for updates she'd email or call with no problem..I LOVE SUBURBAN CHRYSLER DODGE JEEP RAM OF ANN ARBOR..

Customer Service and Dedication is Brooke VandeKerckhove

I have been working with Ms. VandeKerckhove for about 4 months, trying to locate and purchase two vehicles from Brooke. I must say she went that extra mile everytime we contacted each other and at times I thought she had given up. Not the case here. You want to talk about dedication and never giving up, is what Brooke is all about. She will do everything in her power and knowledge to get what you want or demand from her... She did not let me down on either case. Again tonight she delivered another vehicle to me and went to extreams to make it happen. I would strongly recommend Brooke to anyone wanting to purchase a new or used or leased vehicle. She believes in what she sales and will work hard for you.

First Car!

We were very apprehensive about getting our first car. We came in, Doug was smiling and put us at ease immediately! We gave our price range and he found one immediately. We went for a test drive, and I knew immediately that this was my car!. He worked with us all day, literally to make it work for us. And at the end of the day, we drove out with our first car, paid in full! What a great feeling that was! And I truly believe that it was because of Doug and all he did for us. He went above and beyond just "selling" a car!!! He bacame a friend as well!!

Worst Dealer ship Ever

The car was not clean when I purchased a brand new Jeep 2014. I sent an email to the manger about my compliant he did not respond I called and left a message for the manger he did not respond. Customer service there is horrible. The salesman does not know much about the car although he offered to have it re clean two times they tried to clean (remind you a brand new car which was still not clean after three attempts. I spent two hours in the dealership for them to update on my Uconnect firmware which never was updated. I love the car however I regret traveling over two hours round trip to be treated like another number who did not matter.

She found the vehicle I was looking for

I have been working with Brooke for sometime on replacing my existing vehicle. She touched base with me once a month over the past year as a quick reminder. Once I was ready, I told her the make, model and color I was looking for. The Acadia was at the dealership within 24 hours and I purchased it that evening.Thank you again for not pressuring but reminding of what service you have to offer,Brian

Fantastic Sales Team

Thank you for spending the time, attentive to my needs, and making the sale worry free, Eric! Couldn't be more pleased with my vehicle. You will have a repeat customer in the future!

Disappointment

My experience with Suburban Chrysler Jeep of Ann Arbor has been exceptionally disappointing. It started on March 14 when I expressed an interest in test driving a Jeep Patriot they had listed on their website. I traveled over an hour, from Rochester Hills to Ann Arbor, on March 17 to see the car, only to find it had been sold on Saturday, the 15th. This was not mentioned to me in three emails I received from Kyle on the 17th to confirm my visit, or in a voicemail left by Brooke while I was driving to Ann Arbor on the 17th. After arriving in Ann Arbor, I was told by Brooke that the car had been sold, but because of the way the communication chain works at the dealership, Kyle was unaware of that, which is why he didn't mention it in his emails. In her voicemail, which I still have, she said there were a "few things she wanted to discuss" before I arrived, but again, never mentioned the car had been sold. While I was at the dealership, I turned in a coupon they had sent me for a $25.00 Visa card if I came in to test drive a car. Over two months have passed, and after 4 email inquiries, I have still not received the card, or any explanation of why it hasn't been sent. The last inquiry I sent to Kyle was forwarded to the sales manager, Eric Brower, who responded with a form email. I will say that Kyle has been very polite in his emails, and Brooke was very pleasant while I was in the dealership, but the follow-up care has been very disappointing, especially when one considers how far I had to drive to get to the dealership in the first place. I had never visited a dealership with a coupon before, though I've seen the offer made plenty of times, and I'm wondering if anyone actually ever receives the card if they don't purchase a vehicle. Chris GuyorBerkley, Michigan

Great

They worked very hard to find me the Jeep that I wanted, at a price I could afford. They order my new Jeep and it was delivery and the time specified.The whole purchase was seamless. WHAT MORE CAN YOU ASK FOR ?

Best dealer experience ever.

I have always been the kind of person that has been afraid of walking into a dealership, but last Saturday changed everything. I walked into Suburban Cherysler of A2 and had the pleasure of dealing with Bill Anderson who was extremely helpful and determined to get me the payment i wanted and the vehicle i needed. Even when the number looked bleak he found a way to make it happen. In addition to that when Bill needed help working out the number him and Erick the General manager got together and treated me like a human being and not just another sale. I was very pleased with the whole experience. I would recommend Bill and Suburban Chrysler Jeep of A2 to all my friends and family. Good job guys and keep it up.

JEEP CHEROKEE

This is my first purchase from a car dealership in U.S. Kirk was very kind and friendly! I am not good at speaking English, but he was patient and searched the car I wanted. I really appreciate his kindness. Thanks.

Great Experience

I just bought a 2014 Chrysler Town and Country. We saw Rick Wresche who made the whole process smooth and low stress. We would use him again for our next car. So far very happy!

Jeep is great but unhappy with the experience

I'm sorry that this is so long but I have a lot to say. If you are going to buy from them, I would urge you to read carefully and learn from my experience.I recently bought a 2005 Jeep Liberty from here. The vehicle is great but the experience here has been very confusing. Everyone here has been extremely friendly and Doug Jenvey is one of the nicest guys that I've ever done business with! Doug means well and has tried to make my experience as pleasurable as possible but I have, unfortunately, been less than satisfied with how things have gone.First off, when we negotiated the terms of the sale, I had asked for a blown/rattling speaker to be repaired and for the front seats to be reupholstered so that they weren't torn apart. When I came to pick up the vehicle after the repairs were done, the seats had been patched up very poorly by the dealership's normal upholstery guy. The previous cracks in the seats were now visible as large creases in the seats and the seams of the seats were blotchy and covered with whatever liquid gunk was used to make the repair. I would never had negotiated the terms of sale if I had known that the seats were going to be badly patched up like that. I had expected them to be reupholstered and to have it look nice so, after complaining, the sales manager, Steve, offered to have it redone. As of this time, I'm still waiting on arrangements for this to be fully remedied. In addition, the speaker was never properly repaired per our agreement so they have agreed to redo that repair as well. Unfortunately, all of this means that my time is being wasted on something that should have been taken care of the first time.Secondly, I feel as if the vehicle was severely misrepresented to me by my salesman. Throughout the process, he referred to how the vehicle was equipped with remote start and, when I picked up the keys, he even pointed out the third party remote entry fobs and said, "Here is your remote start!" When I got home and tried using the remote start, it turns out that there isn't even a remote start installed. I brought this issue up to the salesman but he claimed that he had been misinformed about that feature. Unfortunately, it's not my fault that he was misinformed as he falsely represented the vehicle as having something that it did not and used that feature to help make a sale. I would not have agreed to the terms of sale had I known that remote start was not installed since that was a feature that Doug had mentioned when trying to convince me to buy. On top of that, the front cup holder is missing from the Jeep despite the vehicle's listing clearly stating that it included the 'front beverage holders'.When I brought the absence of remote start and the missing front cup holders up to the salesman, he talked with the sales manager and came back with, "We've already done you too many favors so the vehicle is as it is." Apparently, they consider holding up their end of the bargain as a "favor" when I'm pretty sure that's just the law. The only favor that I actually received was getting a second ignition key due to the casing on the first one being broken(Thanks, Steve!). I'm still hoping to get some resolution for being lied to about the remote start and for them not holding up to the fact that the vehicle was advertised as having front cup holders. These oversights on their part are inexcusable and I hope that something can be worked out to remedy the situation as I am not happy and cannot, in good conscience, recommend this dealership to anyone. I mean, come on, the cup holders are maybe $30 and, since they are a dealership, they have easy access to this sort of stuff. I can understand how they balked at the remote start being added but it's not my fault that it was falsely advertised to me during the sale.If they follow through with fixing anything, I'll be sure to update this review with the results.UPDATES- 4/19/14 I made arrangements to have them replace the speaker on Monday so they told me to drop off my vehicle on Saturday so that they could give me a loaner vehicle as a courtesy for my inconvenience. When I arrived on Saturday afternoon, they said "Ooops! We get our loaner cars through Enterprise and they close at noon on Saturday." Wow. Maybe they should have mentioned this information when they told me to drop it off on Saturday? This dealership is proving time and time again how incompetent they are. I have now officially wasted more time on this than the repairs are worth.- 4/22/14 The dealership arranged for my seats to be reupholstered by a local company by my house. I received a phone call from the upholstery place at 4:45pm telling me that my vehicle was ready but they couldn't release it to me until the dealership pays for the repairs and said that he had already spoken with the dealership an hour ago about it. He was concerned that he wouldn't be able to release my vehicle to me and urged me to call them to advance the process. I had to call Doug and, just 5 minutes before the upholstery place closed, they called me to tell me that it had been finally paid for and I could pick up the vehicle. All things considered, I'm happy with the upholstery job but, again, the dealership almost left me out to dry. I should not have to call them and tell them that they need to pay for the repairs in order to get it done. That's unacceptable. The upholstery guys missed a small spot that I would have liked repaired but, since I couldn't be there to tell them, I will live it with. I don't want anymore of my time wasted and it's not worth the hassle.- 4/28/14 Doug was nice enough to drive out to my place, drop off a loaner vehicle, and take mine in to have the speaker repaired properly. Unfortunately, when I came to get the vehicle, the speaker system was in even worse shape than when I left it so I had to leave it overnight yet again to have it redone. How hard is it to have some quality control?In addition to messing up the speaker repair, they thought they would surprise me by having remote start installed on the vehicle. Well, I'm pleased that they had this done but I am very displeased with the fact that they did it without my knowledge or my authorization. You see, the vehicle had come with a nice 3rd party keyless entry system that I really liked and was hoping to use. When they installed the remote start, they removed this system without my consent and installed the cheapest remote start that they could find. They get points for effort but fail on execution. It's not wise to perform work on a vehicle without authorization nor is it professional.- 4/29/14 The speakers were finally repaired properly and I'm done with the dealership.- 5/1/14 I received a follow up phone call from Doug to make sure that everything was alright. He then asked me if I wouldn't mind updating this review so here I am. Unfortunately, I now realize that the only reason they tried harder to make things right was because they saw my negative review on here but it's too little too late. The damage has been done and I couldn't be happier to be done with this whole thing. I could keep complaining but I just want to be over all of this. I will not be using this dealership again unless they are the only ones that have something I need and I suggest that you avoid them until they get it together.

Service for Chrysler Dart 200

I have a corporate leased vehicle which needed a tire and rim replacement. During my first visit, I was given incorrect information which lead to a very confusing situation. However, when I returned, Jame Boyer helped to sort out the entire problem. Jamie provided excellent customer service, arranged for rental car transportation, and went above-and-beyond to help correct the misunderstanding.

We've been buying cars from Rick since 1989....

We've been buying cars from Rick since 1989. We've purchased over 20 cars in that time span and Rick has gotten us a great deal every time. He has put us in the correct car for our needs often times sacrificing a higher end product for one that was more practical for us.He's very knowledgeable, gives us solid advice and coaches us when to trade in or when to wait for a better market. He is a wonderful honest, conscientious person and a true friend. We selfishly hope he will be with the dealership for many more years. We love the Chrysler products and have stayed with the dealership even though we've moved 55 miles away from Ann Arbor.

Suburban Chrysler Jeep is a great dealership

We've been buying cars from Rick Wresche since 1989. We've purchased over 20 cars in that time span and Rick has gotten us a great deal every time. He has put us in the correct car for our needs often times sacrificing a higher end product for one that was more practical for us. He's very knowledgeable, gives us solid advice and coaches us when to trade in or when to wait for a better market. He is a wonderful honest, conscientious person and a true friend. We selfishly hope he will be with the dealership for many more years. We love the Chrysler products and have stayed with the dealership even though we've moved 55 miles away from Ann Arbor. They have a 5 star service department that does the maintenance promptly and at very reasonable prices. We would not take our cars anywhere else.

I not only purchased my 2004 Jeep from Suburban...

I not only purchased my 2004 Jeep from Suburban Chrysler/Jeep in Ann Arbor back in 2004, but also have had it serviced there for the past several years. The quality of work done by the technicians/mechanics is "excellent" in my book. The reason for my long association with Suburban is due to one of your service personnel named ILAR. I know if I have any service repairs/issues I can always depend on Ilar to resolve them. He is a perfect "gentleman" among other qualities of being patient, kind, courteous and above all he knows his vehicles. He is one who takes his position very serious and deserves a high amount of praise for a "Job well done". "Thank You" Ilar. You are the Best. Theresa W

Ilar - YOU ARE THE BEST

I not only purchased my 2004 Jeep from Suburban Chrysler/Jeep in Ann Arbor back in 2004, but also have had it serviced there for the past several years. The quality of work done by the technicians/mechanics is "excellent" in my book. The reason for my long association with Suburban is due to one of your service personnel named ILAR. I know if I have any service repairs/issues I can always depend on Ilar to resolve them. He is a perfect "gentleman" among other qualities of being patient, kind, courteous and above all he knows his vehicles. He is one who takes his position very serious and deserves a high amount of praise for a "Job well done". "Thank You" Ilar. You are the Best. Theresa W

Great Service Consultant and Service

I not only purchased my 2004 Jeep from Suburban Chrysler/Jeep in Ann Arbor back in 2004, but also have had it serviced there for the past several years. The quality of work done by the technicians/mechanics is "excellent" in my book. The reason for my long association with Suburban is due to one of your service personnel named ILAR. I know if I have any service repairs/issues I can always depend on Ilar to resolve them. He is a perfect "gentleman" among other qualities of being patient, kind, courteous and above all he knows his vehicles. He is one who takes his position very serious and deserves a high amount of praise for a "Job well done". "Thank You" Ilar. You are the Best. Theresa W

I selected this dealership based on a friends...

I selected this dealership based on a friends recommendation. I was going through some difficult things at the time I needed a new vehicle and it was next to impossible to really shop around the way I should have. So...I used the recommendation and called Jason. He was very good at following up with me and making some suggestions. I shopped online, found several vehicles I was interested in and Paul worked with the highest price for financing. Yes, "bruised credit" isn't fun, but when you have people dedicated to making things happen, it all works out in the end. Paul even provided information on reviewing interest rate after so many months and other valuable tips. The best part was Jason and his willingness to make sure I could get to the dealership - even if it meant driving 45 mins away to get me, in inclement weather. I hate making large purchases, but this was one of the easiest visits to a dealership I have had in a very very long time. Thank you Jason and Paul!

Above and beyond!

I selected this dealership based on a friends recommendation. I was going through some difficult things at the time I needed a new vehicle and it was next to impossible to really shop around the way I should have. So...I used the recommendation and called Jason. He was very good at following up with me and making some suggestions. I shopped online, found several vehicles I was interested in and Paul worked with the highest price for financing. Yes, "bruised credit" isn't fun, but when you have people dedicated to making things happen, it all works out in the end. Paul even provided information on reviewing interest rate after so many months and other valuable tips. The best part was Jason and his willingness to make sure I could get to the dealership - even if it meant driving 45 mins away to get me, in inclement weather. I hate making large purchases, but this was one of the easiest visits to a dealership I have had in a very very long time. Thank you Jason and Paul!

This dealership when out of the way to get us what we...

This dealership when out of the way to get us what we wanted and for the price we wanted to pay. When we went to pick up our new Jeep the service was outstanding and they even were able to get us a better APR % which was a bonus. In the future I would highly recommend this dealership and definitely go back.

Outstanding Customer Service

This dealership when out of the way to get us what we wanted and for the price we wanted to pay. When we went to pick up our new Jeep the service was outstanding and they even were able to get us a better APR % which was a bonus. In the future I would highly recommend this dealership and definitely go back.

All services were very satisfactory. My family and I have...

All services were very satisfactory. My family and I have been using this dealership for years and each time is as pleasant as the first time. Everyone is very friendly and willing to help in anyway possible.

I had a 2010 Jeep Compass that I brought in for repairs....

I had a 2010 Jeep Compass that I brought in for repairs. While waiting for an estimate I went in to the showroom and struck up a conversation with Kirk Trost. After talking with Kirk, I decided to lease a new 2014 jeep Compass instead of having my 2010 repaired.Kirk was so very helpful and made it a very pleasant experience for me. Not only did I get a new car, but my monthly payments went down. Kirk was able to get me the car I wanted in one day and when I picked it up, Kirk made sure I knew how everything worked on the car. He was especially helpful in helping me set up the phone connection. Kirk is a very personable guy, not at all pushy. I would definitely recommend him. When my lease is up in 3 years, I will be back to see Kirk again.

I was looking to buy a car; the first dealership gave me...

I was looking to buy a car; the first dealership gave me the run around because my credit isn't the greatest; however I received a phone call from Paul and Jason. I must say, that they are two of the best salesmen I have ever encountered in my life. The gave me a heck of a deal with a two year warranty included. In addition, they're very straight forward and honest. Their salesmen ship leaves nothing to be desired. Overall, it was definitely a great experience. I would recommend them to anyone who's having a hard time purchasing a car, looking for a good deal, from two gentlemen who are honest and that have integrity.

Rick Wresche was great to work with! He outworked and...

Rick Wresche was great to work with! He outworked and outbid the other local competitors and did it with a warm and friendly attitude. I am recommending him to my friends and I look forward to working with him in the future.