Subaru of Wichita

Better Way to Buy

From beginning to end, the crew at Subaru of Wichita made this a positive buying experience. I had Travis Nebergall recommended to me by a friend. After working with him, I would certainly recommend him as well. This is truly a better way to buy a vehicle.

Great Sales and Finance Team

Great Sales and Finance Team, Matt was an easy going guy with no hassle on trying to push a sale. The finance folks were great and I was able to get the car I wanted in the range I hoped for. And anyone who picked up the phone or who greeted me was pleasant and helpful.

Exceptional

They were very helpful in finding a vehicle, working with my financial situation, and overall, genuinely nice. They went above and beyond to make sure I was comfortable and that this was a right fit for me. Very exceptional!

Straightforward and Helpful

This was my first time buying a car and the process was much more straightforward than I expected. We found a van that we liked and Collin showed us around, let us test drive the van, and also helped us explore other options. I like that they had Consumer Reports everywhere and helped us look up more info in there. Collin was very nice to work with and related well with us. Once we decided on the van, we sat down with Derek to reach a price agreement. I liked that they said their culture was transparency, honesty, and not high pressure sales. They brought the blue book values to the table, showing they don't have high mark up. Unfortunately, that meant we weren't able to get the price lowered much, but Derek did work with us some and it did seem fair, so we couldn't complain. Plus, they had pizza and root beer floats, so that was a nice bonus. :)

Wonderful first time car buying experience!

My 12 year old Honda was recently totaled out after being hit while parked in front of a friend's home, so my husband and I were very limited in the amount of time we had to buy a car. We went to Honda, Toyota and Subaru in Wichita to start exploring our options, and I immediately felt comfortable and at ease at Subaru. I've never purchased a car before, and was slightly intimated, but Travis greeting us warmly, asked about our situation, and what we were looking for. (we didn't get this reception at Honda or Toyota) I wasn't planning on test driving anything, but loved the Outback so much I knew I wanted to drive it! We made no commitments that first day, but my husband stayed in touch with Travis throughout the week (we live in KC) and then connected us with our 2014 Outback, at a price that fit our situation perfectly. Travis then personally drove the car to our home within a few days, showed us how to use all the fun features, and answered all of our questions. I would highly, highly recommend Subaru (and Travis!) to anyone looking for a great car buying experience!

Phenomenal low-to-no-pressure service

I'm glad Travis snagged us when we came in the door to look at cars! I've had less positive experiences in the past at other dealerships and came in completely prepared to have to deal with a lot of sales tactics and inordinate amounts of pressure to "buy now"--and with Travis it was wonderfully chill. He was friendly, never pushy, and fun to work with. When our mechanic identified something pretty small to fix on the car, he ensured that it got taken care of before we purchased it, and was available over cell to clarify minor confusion with the scheduler. When we picked it up and did all the paperwork, it was a Saturday and, in his words, "it's like Superbowl around here on a Saturday"--nevertheless Travis made sure that despite the other families he was working with, he made us feel welcomed, acknowledged, and well-cared for. While there were some (fairly transparent) sales tactics used--let's face it, their job is sales!--there was only one moment where I got mildly annoyed, when offered a deal by the financing department on a particular car we were looking at (I mean, come on, a deal you can only give me for the next 8 hours? That's virtually guaranteed to get me to hard pass, since I strongly dislike being pressured into a snap decision.)All-in-all, I heartily recommend visiting Subaru of Wichita, and seeking Travis out specifically. If and when I'm in the market for a car (the vehicle purchased was for my fiance) I will most likely visit this dealership first.

Long Distance Purchase

Looking for used car on the web can be scary. Subaru of Wichita posted many images of the vehicle for sale on cars.com and included lots of information to review but I live 650 miles away ! I contacted a member of their "Non Commissioned" sales team by phone to make sure the vehicle was still available.Many e-mails followed with questions and additional request for dealer documentation of service and inspection records, all provided in a timely manner. I made one last request, the lowest price they could offer for the sale of this vehicle and they dropped the price 12%.! Not one to decide things "Sight Unseen", we flew to Wichita to see for ourselves. Upon our arrival, minutes later, we were test driving the vehicle then inspecting it thoroughly. We decided to make this long distance purchase and drive our vehicle home, all 650 miles with no problems or concerns what so ever.We found Subaru of Wichita to be an upscale no pressure dealership that is designed to accommodate all potential customers. With no pressure sales, service, parts or just wanting to look, this was a busy but organized experience. We were treated with courtesy and respect at all times and confident we were provided with all the information available to make our decision to purchase.Thank you Subaru of Wichita.

Great Buying experience! love my Crosstrek

Fast, no pushy sales, attended all my doubts...showed me and drove a couple of options before making final decision, definitely recommended. Will definitely come back for my third purchase...

First car buying experience made easy and fun!

This was my first time buying a car anywhere. I had looked around at about 4 other dealerships and did not feel as comfortable at any of them as I did at Subaru of Wichita. It was clean inside and offered snacks and refreshments for everyone. They had nickelodeon playing for my siblings too which was really nice! A smaller dealership but definitely a nice one at that. I had found the car I liked online and made an appointment to come in later that day and Joe Herrman was the man who had helped me out. He was fantastic! Respectful, well dressed, and he knew what he was talking about. A great guy and a great dealership that were willing to negotiate on price of the car, which I felt was fair. I will definitely refer to my friends and family in the future. I loved my experience!

Great Dealership with great line of vehicles to sell-Subaru

EJ found a used Outback for me that was exactly what I had been looking for! He was very friendly, knowledgeable, and seemed to really care that I got the vehicle that I really wanted. Spencer helped work out the price so that I could afford to purchase my Outback. Both of them were great to work with and made the car buying experiences a painless one! Love my Outback---thanks guys!!!!!

Great Car Buying Experience

I have read the reviews for several of the Subaru models online and had to go test drive one for myself. Decided to pay Subaru of Wichita a visit and couldn't have had a more pleasant experience. The sales staff are very knowledgeable and genuinely enthusiastic about the products they are selling. Needless to say I ended up purchasing a 2016 Crosstrek for myself - Thanks Travis and Scott! Simply put this was the easiest, most straight forward new car purchases my wife and I have ever experienced. We were so pleased with our new Crosstrek and the buying experience we had with this dealership that 3 weeks later we ended up purchasing a second vehicle - a 2016 Outback for my wife. Highly recommend this dealership.

Best Car Buying Experience!

Walking into the dealership alone is a pleasant, relaxing experience - which is rare in the auto industry. We were promptly greeted, quickly connected with a sales rep and treated with extreme respect and care. Our sales rep was knowledgeable and really listen to addressed all of our needs and concerns and did NOT try to up sell. No one was pushy. Spenser and Demetrius were wonderful with follow up and so helpful. Both going way above and beyond. I will buy cars from here from now on. 100% recommend this dealership!

Friendly, Great Price and No Pressure

I had done my looking via the Internet first. Joe knew this. The ones I had chosen were a close fit, but was a Grand Prix that had just entered their system that was a perfect fit. They made sure the vehicle was mechanically sound first.

Great car! Great experience!

This is the second car I bought from this dealership. I love my 2016 Crosstrek. I really appreciate Travis and the rest of the Subaru of Wichita staff for the treatment and service I've received.

Incredible Service. Awesome team.

This is the second car I've purchased from the Subaru crew, and it was another great experience for me. Travis and Spencer were helpful, responsive and kind. I would highly recommend checking them out for your next car - whether you go with a new Subaru or not (which you should).

Good attitude and atmosphere.

We were helped by Joe Herrman, who did a great job of outlining options for us and walking us through the process. We were very impressed by the feeling of being helped rather than herded.

Great Customer Service!

Travis Nebergall was kind and helpful. I had many questions for him and several things I asked him to stay on top of throughout my purchase and he did a good job of putting up with me. His responses weren't always in what i would call a timely manner, but he did eventually find out the answers to my questions. In his defense, it was a busy month for him and I was somewhat demanding. Travis continued to take care of needs even after the deal was done and finalized. I would highly recommend requesting to work with Travis Nebergall.

Great service. Kind salesman.

I had Travis Nebergall and he made sure I was taken care of. I've had bad experiences with other car dealerships and he made sure that wasn't going to happen again.

An excellent experience

Travis Nebergall did an outstanding job in discussing finacial payments and helping me choose a car. He didn't hassle my daughter and I into quickly choosing a vehicle. He cared about our happiness and listened to the specifics we had. Travis is what I imagine to be a perfect role model for Subaru. Because of him, we went home happy with the car we had picked and a payment plan that suits my budget.

A great team makes a great business.

My contact with Subrau started with a text from Brittany. Who was very nice and answered all my question via text. She then set a meeting up with Sam, he gave me a lot of information that answered some of my questions, he then added Daniel to the team. Who stayed with me until we closed the deal. When I would throw him what I thought was a hard question, he would bat me an answer into the left field for a home run. Then Daniel added Derek to the team, who had his work cut out for him. I'm on SSD and Derek was still able to help me. Then Daniel added Joe who was able to lower my car insurance plus get renters insurance for me. I bet Subrau doesn't know they have the Three-Musketeer's working for them. Daniel, Derek and Joe, thank you for the help. I had a great time, thanks for putting up with an old ladies joking around. Sandra Garman

Great experience

Had a great experience here buying my first car. Everyone was very helpful and friendly. They did a great job explaining the entire process and showing me all the details of my new Subaru.

Zero stress experience

We were working though a difficult insurance process. Everyone at Subaru of Wichita was helpful and understanding. Preston was very respectful throughout the whole process and upfront about all aspects of the buying process.

Thank You Travis!

Great dealership and will be recommending Travis of Subaru Wichita to my family & friends. Very helpful and went above and beyond to find the the car I wanted with all specifications.

A bit late....

This review is a bit late, but I would like to thank Subaru of Wichita, and Travis in particular, for making the purchase of my wife & I's new vehicle as painless as possible. Having dealt with dealerships in California & Illinois, we know what shark tanks they can be. So thank you once again for your time professionalism & diligence. Keep up the good work.

Lack of integrity in service department.

This dealership gets one star for their service department. I took my Suzuki (a car I bought there when it was Suzuki of Wichita) there for a minor part replacement. After the damage was done the incompetent "mechanic" Derek stated that he didn't know much about Suzukis. $200 later the car was left in a condition that was not safe to drive. The only response I could get from their service department was that they would look at it if I paid them more money. The car was exponentially worse than when I brought it in and the made no attempt to fix their error. This dealership is severely lacking in integrity in their service dept. It is definitely not the same quality of dealership as when I bought my car there.Fortunately, I took it to a real mechanic who had it fixed in 10 minutes for $20. Seriously.This dealership was great in the past but I will not do business with them at all in the future.

Very Disappointing

I called a week prior to needing the typical 30,000 mile service on my car. The lady I spoke with was very polite and helpful. She gave me a quote for the work. Since the shop is open until 6:30 pm, I asked if I could get a late afternoon appt for the work. She said it would take at the absolute most 1.5 hours to complete, so a 4:30 pm appt was very do-able. I arrived on time for my appt and said I was there for 30,000 mile service. He asked if I had an appointment because normally they aren't done so late in the day. After telling him I had made an appointment, he pulled my pre-printed paperwork from a stack of papers, and grumbled about "the girls" need to be told not to schedule this service late in the day. He asked if I had been given an estimate, so I told him yes and how much. He then complained again that obviously the girls hadn't given me the right estimate because a lot of times the differential fluid needs to be changed, which is another (significant amount). I asked him to make sure the mecahnic wrote down the actual wear measurements for my brakes, and to not add pressure to my tires. He made note of those on the paperwork. After a reasonable amount of time, he came to me in the waiting area, and said the mechanic highly recommended the differential fluid be changed, so I agreed to it. Shortly before 6:00, I went to ask him a question, and during the conversation I saw my car being driven out of the bay, get parked, and the mechanic dropped off my key on his desk. He said my car would be done shortly, and I told him that actually I had just seen my car being pulled out while we were talking, and pointed my key out to him. He said to give him a minute so he could basically enter the work into the computer and prepare the bill. I stepped aside, and the customer behind me started asking him a question. I walked away, and after 10 minutes started checking on his progress thru the window. Other service employees were milling around, and he was still talking to the customer that was behind me, and had paid his bill. Another 5 minutes went by with no change, so I walked back into the service area. No other employees offered to help him out, or to assist in getting me on my way. When he was finally done talking to the customer that had been behind me, he started preparing my bill. He told me the tire pressure hadn't been touched, and that was probably the fastest 30,000 mile service he had seen... I said the mechanic probably wanted to get home. I asked wear the brake wear measurements were (I didn't see them on the receipt), and he said they hadn't been recorded, but didn't offer to get the mechanic and ask what they were. He gave me the standard "brake wear depends on your driving habits" routine, which made me wonder if the brake wear had even been checked, because the inspection wasn't listed on my receipt like other inspections. He couldn't even bring himself to say "thank you" when I left. In my opinion, he was quite rude to me and his co-workers (the lady that scheduled my appt). I won't go back and pay top dollar for questionable and rude service.

Awesome Customer Service

We had a car shipped to us from Kansas to Philadelphia. Everything went perfectly. Even the paperwork was easy. And we love our new Outback!

In and out in 22 minutes!!!

I hate waiting at dealerships for paperwork to get done, and financing to come through. It is usually a gigantic waste of time. I live in Kansas City and found the exact certified pre-owned CROSSTREK that I wanted at Subaru of Witchita. I sent in pictures of my trade, and worked out everything over the phone. Driving 2.5 hours to turn around and drive another2.5 hours was not my ideal way to end my week. However, I asked the dealership if they could get me in and out in 30 minutes or less. THEY DID IT! WITH TIME TO SPARE! They worked with me that way that worked for me. It was an awesome experience. I would recommend working with Preston, Sam, or Samuel the next time you are looking for a new car- they were amazing to work with!

Amazing experience

I have never trusted or even liked car dealers, until I met Roger and Travis at Subaru of Wichita. Travis was very patient and listened to what I wanted. Roger is a Finance wizard and explored and explained all my options. And Travis took the time to find me what I needed and wanted. I must have test drove 10 cars. Neither of them stopped helping until I finally said "this is the one".

Exceptional dealership, would buy all of my cars here

Understanding the importance of research when it comes to car buying, I came to Subaru of Wichita looking for a very specific, difficult to acquire car that a third-party website stated they had; unfortunately, Subaru of Wichita sold that car a few days previously and I was devastated. Not to give up hope, Smitty and everyone else at Subaru of Wichita attempted to find me this specific, difficult to acquire car to no avail. I came into car buying very closed-minded, but Smitty suggested I try some similar cars and we went through quite a few to still no avail. Throughout the entire arduous process, Smitty and everyone else at Subaru of Wichita treated me with the utmost respect even when it seemed like I would not purchase a car at all. I probably spent 20 hours in one week looking at different cars, and I was welcomed each time with welcoming smiles and friendly faces. Employees would call me by my first name and immediately give me an update on the search.I never intended to end up with the Subaru Impreza that I have now, but after trying 10+ cars and researching quite a bit, I determined that the Subaru make provides you with the best value. While a Subaru may cost more than another car in its class, no denial exists in safety, quality, reliability, and customer satisfaction. You can see this by the fact that Subaru of Wichita backs each of their sales with the "Love It or Leave It" Money Back Guarantee that no other dealership I know of offers.I am a first time car buyer, but I did not come into car buying unaware of some of the unseemly parts of the process. I was surprised at the ease of negotiation, especially as a first time car buyer and young woman without anyone accompanying her. Subaru of Wichita offered me a fair and reasonable price without me having to ask and was willing to go to lengths to find the specific Subaru Impreza that I requested, including going through a dealer trade. When I picked up my car, Smitty and everyone else at Subaru of Wichita congratulated me on becoming a Subaru owner and walked me through everything that I needed to know as a new car owner. I have yet to experience Service at Subaru of Wichita, but I was walked through the process of setting up an appointment and I appreciate the convenience of online appointment booking.I came into Subaru of Wichita devastated that my specific, difficult to acquire car had been sold to another person, but left Subaru of Wichita ecstatic at becoming the proud owner of a Subaru. If that does not state the quality of this dealership, I do not know what does. The only thing I regret is not ringing the bell upon becoming a Subaru owner.

My experience with Travis

I was very indecisive throughout my car buying process. Travis was extremely helpful throughout this entire experience. I will always recommend him to any who ask and also plan on returning to this dealership, preferably with Travis, for all my future car buying.

Great Experience at a Fantastic Dealership

I was not originally in the market for a new car but decided to stop by Subaru of Wichita anyway and I was completely blown away by the customer service and knowledge. After checking out the Subaru line I was very excited to begin the new car purchase process. I wanted to ensure that I was getting the best deal possible. So, I checked out a few other dealerships. As soon as I pulled on the lot at other dealerships it was a game of how much do you want to spend versus the actual price of the car. Immediately set a negative experience with those dealerships. After checking out similar cars and gathering appraisals for my trade I went straight back to Subaru. From the moment I pulled on the lot until I left the lot I never felt any pressure to purchase a vehicle. I test drove the car multiple times as well as asked a hundred questions during the process. I could not be more pleased with the level of service and knowledge I received. Subaru worked with me on my trade in and gave me more for my car than it was worth to help offset the negative equity that I had in my car. No other dealership even came close to the trade in value I received. Whether you are looking for a $40,000 vehicle or a $4,000 vehicle you should ABSOLUTELY check out Subaru of Wichita.

Relaxed atmosphere and friendly, but not problem-free.

Did a great job helping me find something exactly in my budget and needs. Staff is friendly and informative. They lowered the price below what I expected without me even having to ask. Free food and drinks. Couldn't ask for much more.However. What I ended up getting was a used car, and it needed a few repairs. Three to be exact. Two they took care of the same day, but the third they're being really shady about. Promised to call me when they got the part in, but it's been a month and still no call. Called and emailed them about it since, and just keep getting "we'll have someone call you back". The repair is listed in the contract, so I have no doubt they'll do it eventually, but still knocking off a star for the gross disinterest I've been receiving since I signed the contract.

Wonderful Experience

My teenage daughter found the car she wanted. We sent an email, received a phone call, took the car for a test drive, took it to our mechanic to have it checked out, told them we wanted it AND now it is ours. The staff at Subaru of Wichita were all very nice and professional. Thank you!!

We Came in Expecting the Typical Car Lot Behavior

My husband went to Subaru of Wichita today expecting the "normal" experience. Normal for us (we DO NOT have good credit AT ALL), has been: Hi....check your credit score....Oh...well, here are your options. Then,we get to look at very high mileage vehicles that we know if we buy, we might get about a year of no repairs needed. After that, repair after repair while still making monthly payments. Instead I was spoken to and treated like a first-class citizen, and given great options. Including a 2015 vehicle! All the while, these people held the door open, smiled, offered me lunch..most of all...my credit score was not an issue. We ended up purchasing a 2015 Kia, oh and they even helped us save money on our car AND renters insurance! My husband is a medically retired Wichita Police Officer, and was thanked more than once for his service. Amazing customer service, and you could tell this was the norm for them. I will recommend everyone I know to shop there first.

Beyond Excellent!!! Research Research Research

If you want a premium experience you forget about those overpriced Luxury brands. Maybe some folks go for the snarky, cocky, winner-take-all, take-no-prisoners approach. Not me, or the people here at Subaru of Wichita. Think VALUE people. Checked out the main publications. Drove almost every mid size sedan make and learned tons and talked to at least one sales person at each dealership. Met a lot of great folks, but it amazed me how much turn over there is at car dealerships. Two salespeople were gone when I returned a few days later. They are often disorganized or too high pressure and it results in a very bad experience. Conversely Subaru of Wichita was a breath of new car air. Travis greeted me like an old friend, treated me with respect and tolerance and Adrian was incredibly wise, level-headed and knowledgable. You MUST talk to these two if you are buying a car. Start here, but more importantly end here! Buy here! I challenge anyone in Wichita to do more research and get better value than I did. They let me do a side by side comparison of another vehicle and let me test drive both on a dirt road so I could really feel the AWD and holy cow is it bad ass!!! Purchased the Legacy limited and rocked that Harman Kardon stereo system down the road. The safety features including EyeSight were staggering and sets Subaru ahead of their competition. Sukarno was helpful too, and Mike Williams is great if you are looking for a used car. What are you saying? Yeah, I might be on a new car high, can't hear you very well because of the awesome music coming out of the speakers of my new Subaru Legacy 2.5i Limited with Harman Kardon stereo system. Did I mention it had that :)

Great Dealership, Absolutly no pressure.

I purchase another vehicle from a different local dealership a few month ago and just felt wore out by the time we were done with everything. The salesman basically disappeared after the deal was made and left us to deal with the finance people. At Subaru of Wichita, we were always greeted and treated like we were important for reasons other than just buying a vehicle, Throughout the entire process of agreeing on price, dealing with finance, warrantees, etc with different individuals, Travis ,our salesman kept checking in us and was always around to answer questions. He was very thourogh in explaining all the vehicles features. I was so relaxed by the time we were done I felt guilty. It should be harder to buy a vehicle.

Frequent Customer

I've now purchased four vehicles from Subaru of Wichita. Each time has been a good experience, but this was the best so far. I was able to get a deal that made me happy without much hassle. I told them what I wanted (within reason) for price and they made it happen without the sleazy antics you might encounter elsewhere.Being inexperienced with manual transmissions, I really appreciate John taking the extra time to give me some tips and going above and beyond to make sure I was comfortable before I drove off the lot.

Really good experience.

Always hated to go & look for cars! Never a good experience but this really was. AJ is great to work with & no pressure from him. Super guy & knows his stuff.

Best car buying experience of my life.

My experience at Subaru of Wichita was by far the best car buying experience of my life. Travis Nebergall and John Goldsmith provided nothing but an excellent buying experience. Not only extremely knowledgeable about Subaru, they both made sure my experience was timely, and painless. These salesmen are true professionals and had my best interest in mind. I will recommend this dealership to anyone interested in a Subaru and look forward to seeing Travis and John on my next service visit. I'm very loyal to Subaru and now after this experience will be a Subaru owner for life.

Good experience

Travis was very helpful and patient during the entire car buying process. We like our new Subaru even more than we thought we would. Thank you!

They went above and beyond!

The staff at Subaru went above and beyond in helping us obtain a new vehicle and trade in our previous one. John Goldsmith was helpful and returned my phone calls and texts in a very timely manner. We will definitely recommend Subaru! We also worked with Dusty Rhodes and Colton Rinzler, and they were excellent. We appreciated their help immensely.

Easy. Quick. Repeat customer.

John was extremely helpful and knowledgable of the product we purchased. Would go back to him (and only him) for another vehicle. Clean used SUV.

Smooth processs!

I have bought cars before and left exhausted by the end. I only had a short amount of time and was able to get everything done in about 3 hours. Preston Rogers was flexible with me as I wanted to look at specific cars first before dealing with financing. The atmosphere at this dealership is like no other very welcoming!

xxxx has froze over

Don't even know where to start, so I guess from the beginning. Everyone knows the thought of buying a new car is exciting, doesn't matter if it's your first, 15th, or last. For me it was my third. Soon after the excitement hit I quickly remembered how much fun it was dealing with car dealers. For those of you reading that have purchased cars you understand the sarcasm in that statement. Those of you who have yet to experience this I will break it down. It's very similar to drinking 3 gallons of maralax, eating 120 hot wings (level nuclear), and being forced to jump in a bouncy house for the next 3 days... Vivid I know... But my experience with Subaru was out of the norm, as I walked in the door was opened for me and I was created with a hello, I felt very welcome, but the first thing I noticed was the fact I didn't immediately get throat punched by ten dealers that wanted to know absolutely everything right then. But in fact after a little observation of the place I met Travis Nebergall. I let him know my situation and what I was looking for and he didn't miss a beat. In fact he had a bucket of keys ready to go like he knew I was coming in. So while Travis was helping me find my new ride he had Adrian (sorry if spelling is wrong brotha) (and the ocasional rocky quote) but he went to war getting me the absolute top dollar her could for my trade, And after he got top dollar he went ahead and got me some more. Your the man. Any way Travis showed me what I was looking for and more but knew what I wanted and that's what he got me in. The team at subaru did everything and the banks were slow at getting info back so Travis next leveled the entire process hopped in a car and met me at my house the next morning so I didn't have to drive back out there. 10/5 stars for the team 10/5 for the dealership and 15/5 for Travis. I will from now on just have them ship in whatever vehicle I want just to deal with them.

A-1 Customer Service, Refreshing Professionalism

Hi, please do not be afraid to visit this dealership during official open hours. No need to lurk around on Sunday, Subaru of Wichita is a No Shark full service car store. In fact, you may have to seek out someone to help you. How refreshing!My husband and I took our Outback in for an oil change, and came out with an order for our new dream Outback. We were fortunate to talk with John G., who is extremely knowledgeable about the products he sells. John anticipated each and every question and concern we had, and answered them even before we asked. What, is he clairvoyant!? He explained Subaru's Guaranteed Trade-in Value, which made sense to us. In our 60's, we knew what features we wanted/needed in a car for us and our 4 Golden Retrievers, but it was Subaru's new high tech safety features that snapped our socks! Our car insurance premium actually decreased because of those innovative safety ufeatures. John quickly located the model (and color) we were interested in, and within 4 days we were driving it off the lot. 4 miles on the odometer. Without asking, he managed and delivered sweet discounts on a hitch and sunshade. Again, he went above and beyond. That is much appreciated professional salesmanship.We were pleasantly surprised to learn that John is a nearby neighbor, but more importantly a new friend. Thank you John!

Great Experience From Pennsylvania - Highly Recommend!

Living in Pennsylvania I entered the car I wanted on Subaru's website and by accident it directed me to this dealer, all the way in Kansas. When they first called I was just going to hang up and move on but the sales rep informed me they ship all over the country so I waited to talk to his manager Scott Thomas. Scott was great! He walked me through all the options I wanted to ensure we had the same car in mind. Within minutes he was emailing me a quote with their bottom-line pricing. It saved all the hassle of negotiating and made me feel as comfortable as if I was in a dealership. I'd highly recommend Subaru of Wichita to anyone looking to purchase a car, regardless of where you live!

Excellent Service

I came in looking to find a WRX. After talking with Spencer, Andrew and John G. they showed me one that I really liked. They did not pressure me at all into making a decision but instead let me take my time to decide whether or not I wanted the car. They were very helpful and made my first car purchase a great experience, I would definitely recommend to people that they should purchase a car from here.

Great Experience

Travis Nebergall did an excellent job helping my daughter purchase her first car. All of the employees were very friendly, helpful, and not pushy. Thanks!

Not pushy!!! Down-to-Earth People!

Travis and Adrian were great!! Not pushy at all like traditional salesmen. They told it like it is and answered every question I had! I highly recommend them for purchasing your new vehicle!!

Treated with respect

Colton and everyone who works there are by far the most polite of people we met while out car shopping. The sales staff manage to be knowledgable, without being overbearing or pushy. I have already recommended them to my friends.

Great dealer to work with

Everyone I worked with made the buying process easy and enjoyable. They explained everything to the "T". I wouldn't hesitate to do business with them again.

Top-notch Dealership

Everything about the experience of buying a car from Subaru was great! Travis was very friendly and a joy to work with. He and Adrian made this nerve racking, to me, experience very comfortable. I met so many nice people and am not good with names so I will just say thank you for a wonderful time and a great car. If just the few people I met are a reflection of everyone that works there, then I will say you are a "top-notch dealership" and won't hesitate recommending you to others looking for a car. Thanks again

Jesse Powers and his team member Jesse W.

Jesse Powers and his team member Jesse W. were excellent to work with. They were courteous, kind, patient and very helpful. We felt like friends when we left the dealership. We would highly recommend Jesse and his team.

Beyond Awesome

My husband and I have purchased many cars over the years and this was the BEST experience. The showroom was nice and clean and the staff was friendly and helpful. Our team of employees were very informative and HONEST (no gimmicks or lies!!). We definitely recommend Subaru of Wichita and will be returning customers.

KUDOS TO THE SERVICE DEPARTMENT!

I recently bought a new Forester from Subaru of Wichita and was very impressed with every step of the purchase process. However, today their service department went above and beyond! Recently I had a flat tire and had to put the spare put on to get to the dealership. They very quickly repaired the tire, took off the spare and put it back and I was on my way. Once again, I was very impressed! However, in the days following the repair I developed a rattle in the back of the car. I took everything out and attempted to find the rattle with no luck. It kept getting worse so I called the dealership and they said to stop by and they would check it out. I did so today, and they spent 45 minutes trying to find the rattle with no luck. So, the chief mechanic was called to take the car for a drive and see if he could determine the problem. Sure enough, he did! Unbelievably, the rattle was from my husband not putting my new license plate holder on firmly!!! After all the time they had spent on the car they would not take a penny. Just said thanks for coming in and come back soon. WHAT A DEALERSHIP! QUALITY PEOPLE. QUALITY CARS!!

Very friendly and Informative

We were treated very well and all of our questions were answered thoroughly and in a very understandable way. Show room is clean and refreshments were available as well as pizza for lunch.

best first car purchase experience

Today I purchased my first car (kinda scary) but these guys know what's up. They went through everything I needed to know and made me feel well taken care of. You guys are awesome!!

Friendly and fair dealer

I wanted to switch from another brand. I went to this dealer for a test drive. they were so friendly and the test drive was a success. Negotiations began and I expected them to bargain hard. I had done the homework and was ready. They put their cards on the table and I couldn't negotiate further because they had quoted what TrueCar recommended. Both the Sales Agent and the Sales Manager were professionals and the experience was truly great, considering that this was perhaps the eleventh car I either purchased or leased in the last twelve months. A great product and a great dealership.

Unacceptable experience with service department

Called at 8:30 AM 2/22/2016. Spoke with Kevin. He told me to expect a return call shortly to schedule a day and time. At 5:40 PM I got a return call from someone who had no idea why I had called. Certainly not the great service story I got when I bought the car new 2.5 years age. BUT IT IS MY ONLY EXPERIENCE! After the sale I had great respect for the dealership, but now, I will not be back.

best I've ever experienced

I have purchased dozens of new and used card in my life but have never had one as straight forward and upfront as Subaru of wichita. They live up to what they say they are going to do without the hassel or bait and switch. Each was willing to help the other and they support the community in a huge way.

Excellent customer service

I live about 3.5 hours away from Wichita and I was very worried about coming there incase the car was not worth the drive, but they all assured me it would be worth it and if not, Anthony told me if the car wasn't worth the drive, they would pay for my gas for coming anyway.

Rewarding

Was impressed how they worked as a team for the sale. While treating us so personally. Subaru was the first of a planned 3 dealerships but they were so convincing with their sale and providing the comparison information that we decided we didn't need toshopfurther.

Subaru Saturday shopping

The dealer ship was interested in our needs in a vehicle.We were never pressured in any way to purchase a vehicle. The extra warrenties were our choice on what we wanted, they explained every one of them in full detail.They informed us about all the safety features the Subaru has.Answered all of questions honestly. Would recommend to anyone. Thanks Travis

Good experience

The good: We ended up at Subaru after several dealerships whose solution to our 8k budget was to trash it completely, and go up 2-3k. The guys at Subaru didn't even bat an eye when we said we were staying in our price range and not willing to go out of it. They simply pulled up the cars they had that fit that price range and went from there.They were very accommodating and allowed us to test drive vehicle after vehicle (sometimes the same vehicle 3+ times) to find something that fit our needs, giving helpful suggestions, but never being pushy.The salesmen we dealt with were very friendly, even though we were toting around a 7 mo. old baby the majority of the time and more than once had to abruptly leave for the evening to put her to bed and come back another day. Anthony was especially helpful and friendly with our little kiddo, and made us feel like it wasn't a bad thing that we brought her along (unlike the seething looks and sarcastic remarks from salesmen at other dealerships).The less good: We always had to wait a long time (or at least some time, if not long) when we arrived, even if we were expected. Even in the actual purchase of the vehicle it took over 3 hours from agreeing upon a price etc. to signing the final papers and walking out with the keys. Another less-than-optimal thing was that, like at any other dealership, when faced with financing options we were highly encouraged to purchase extra stuff (specifically a service plan) that we didn't want. Which is sort of fine, because they weren't pushy about it. But sort of not fine, because they made it sound like a great deal and it really wasn't because the manufacturer's warranty still applied on the vehicle and so the service plan they were offering for $600/yr wasn't worth it. Unless we bought a ridiculously unreliable car. . . Overall: Wait time = not so great. Customer service, friendliness, helpfulness, non-pushy advice, space to make our own decisions, welcoming of children = super great. If you have a little while to wait for someone to be free to help you, and a few hours when you go to pick up the car, I'd say it's definitely worth it.

Great experience

We bought a new Outback this weekend! The people at Subaru of Wichita were great. We had been shopping around for a while, visiting other dealerships. Other dealerships hounded us and wouldn't leave us alone. They called, emailed, and texted us trying to get our business. Subaru of Wichita did NOT do this, and we are ever so thankful! We found that Travis and the other people at Subaru were very easy and pleasant to work with. They did not pressure us at all. This made our car shopping/buying experience so much easier. When we went in to test drive the cars, they were very patient, understanding, informative, and professional. We would definitely recommend Subaru of Whichita!

Best buying experience ever!

This is a unique dealership in the auto world. They operate as a team in all aspects of the car buying experience. I dealt with Travis, Andrew, Spencer, and Adrian. All were outstanding. They knew everything about the product, and they provided a fair value on my trade, with no gimmicks, no smoke and mirrors, and no playing with the numbers. I went with a family member last week to buy a new Forester, and I was so impressed that I went back this week to buy a new Outback for me. Many thanks to the team at Subaru of Wichita.

Perfect Experiance

Found a car my wife was interested in at the dealership, called and spoke with Adam who was very helpful over the phone. We made the trip to the dealership and Adam greeted us at the door and immediately introduced us to Mike and explained how they work on the Value Cars. Adam showed us a few car after we the initial car we had wanted to look at did not work for my wife, we test drove a second car and decided it wasnt what she wanted. Adam had shown us a great car that wasnt exactly what she wanted but very close. after the test drive the the third car and speaking with Adam and Mike back at the dealership she was sold. as they worked on the paperwork for us they changed the channel on the TV so my wife could watch the KU Basketball game which is a very important issue to her. Adam and Mike went above and beyond the expectations we had to ensure she was happy with the service and vehicle.We will gladly refer any friends and family to the dealership and to Adam, in a world of pushy sales people we found the dealership that cares about the customers.Thank You for you help

Excellent buying experience

Travis was a true pleasure to work with. He was informative, helpful, and low pressure during the sale. He has continued to be helpful after the sale of another vehicle I purchased last year..

A very friendly team

They helped the car buying experience to be very pleasant. They were interested in what you were looking for and were not pushy in your decision. You felt they were there for you. Super friendly and helpful.

Best car buying experience I have ever had!

We worked with Travis to purchase a pre-owned Forester. He was awesome. We worked for over two weeks to get everything figured out, from our finances, getting the most on our trade-ins, etc. We live in Oklahoma City, and Travis met us halfway to pick up our two cars we were trading in and to give us the car we purchased. He did all of that on a day that the dealership wasn't even open. The only issue we had was with a third party signing agency. Instead of sending us the papers overnight, a signing agency was used to verify our identities. I understand the reason for this, but that company was terrible. The papers should have arrived by Wednesday, but we did not receive a call from the company until Friday. Then the lady who called said she had her own business to run and that we would have to wait until she was available. I called Travis and he was very upset with this. He then decided to drive the car to us and meet us halfway. We cannot express how much we appreciated his patience and willingness to help.

Great Experience

Subaru of Wichita is very different from your typical car dealership. From the moment we walked in the door they were kind and courteous. We were not bombarded at the door or overwhelmed with information. Travis did a great job of answering our questions and going over what Subaru is all about. He was very informative, but not pushy. When it came down to making a deal they (Travis and Adrian) were not pushy at all and understood that we needed time to think about the purchase. We did decide to buy a Subaru Forester from them and they were very fair with our trade in price and overall deal. Travis found us the exact car we wanted and when we went to pick it up he showed us how everything on the vehicle worked! He took extra time to go over things we had questions about and made sure we were going to get the most out of our new vehicle. I defiantly recommend shopping at Subaru of Wichita!

Old guy/new tricks

I recommend that anyone over 60 years old draw Preston as their salesman/instructor. He was very thorough on every feature of our new Subaru. It was a pleasurable morning and he has called a couple of times since in the last few weeks to see how I was getting along. I told him "I guess okay" and he knew I was joking. We love the car and the outstanding personal customer service!!!Thanks, R.Hoffman

Great service

Real pleasant experience! First time I've left a dealership and have not felt screwed over. Travis was real personal from the Time I walked in.

Awesome experience

Everyone at the dealership was very friendly. Preston went above and beyond just to make us feel at home! He answered any questions or concerns we had, even after we left the dealership he was able to answer some questions we had. I would recommend him and Subaru to everyone.

CrossTrek Purchase

I appreciated working with Matt Friskey who helped me make my first new car purchase. My family was decided on a CrossTrek with EyeSight assistance. I shopped around with dealers in the region. I chose Subaru of Wichita because of Matt's personal service and their delivery of the new CrossTrek to Lawrence where we live.

Best buying experience ever!

Brandon Salisbury went above and beyond to make my buying experience the best! He showed me how everything worked and shared his love of Subaru with me. He helped me to make the first ever new car decision without hassle or pressure. But most important, he made it fun. Buying my first new car was not the stressful in the least; we laughed and joked and took selfies - it was like visiting with good friends. Which is what I now call the folks at Subaru of Wichita.

Great buying experience!

Travis Nebergall work with me all the way though the process, from trade-in, to purchase of my second new WRX. When someone says they thinking about a new car I send them your way. Big thanks to the whole team at Subaru of Wichita.

Great dealership with truly no pressure

Truly no pressure sales people! I would go back in a heartbeat and Travis nebergall was fantastic to work with and when I came back and he was busy Adam stepped in and was also great! If you go there you must request one of these guys!

Fair Experience

Overall, my experience was fairly pleasant. The sales team was very helpful and easy to work with. I felt really comfortable communicating with the dealership on what I was looking for. I did feel like they were really pushy when it came to extended warranties. Even after I communicated clearly that I was not interested, they persisted. As side from that, I felt like most of the individuals were very helpful.

fantastic

the sales stsff made the process a smooth one from start to finish. I would refer this dealership to my family and friends along with my co-workers.

Bought 2nd Forester---now we are an exclusive Forester Fam!

Every person we have met at this dealership has been professional, helpful & delightful. Preston greeted us and held the door for us as we entered the building. Appropriate senses of humor made this a "fun" & easy experience. We especially love the lack of "I'll have to ask my manager" game playing so prevalent at competitor car dealerships. Thank you!

Great Experience

Very pleased with Subaru of Wichita. This is my second time purchasing with them. Customer service was fantastic. Travis and Dusty were wonderful to work with. Graham in the service department was also great to work with. Every single person I delt with (including the ladies in title work) were helpful, kind and followed through. Very, very pleased.

Can't go wrong here

Great customer service, great price, great selection. I just purchased my second car from them and you can't go wrong here. A+ for sales and service.

This is my 2nd car I bought Adam, Both Winners!!!

My first Car from Adam was a infinity and when I traded it in, it had 100,000 miles on still going strong. He found another fantastic car with minimal mileage that will last probably my life time. I love the respect, care, time and understanding that he put into each time he sold a car to me. I have told many people to come to Subaru, its a dealership that you not only can trust, but will treat you right!!!

Phenomenal Service

My fiance and I have bought two different cars from Adam Norris at Subaru within the last year. First, we were in dire need for a reliable car after our daughter was born. We called Adam and he had something for us THAT DAY, a new 2014 Legacy with less than 15k miles, and had us approved and signing papers before closing time. It was the most effortless car buying experience I've ever encountered!! Then this summer, he found a sleek used Mercedes in EXCELLENT condition for my fiance. He really found the right car for his personality, and it means a lot that he went out of his way to reach out for something that was reliable and fit our taste in cars. Adam Norris and the team at Subaru are beyond dedicated to customer service and taking care of their people! We will always recommend Adam for anyone looking to buy a new car!!

Adam is great

I've had the same car for 13 years and had never bought a car from a lot so i was reluctant to try a dealership when buying a new one. Cue Adam. I can't say enough about him, he was great! I had called and set up a test drive on a car, he got everything set up and was friendly when we got there. He answered all of our questions and was courteous and I really appreciated he didn't try to push or try to sell me something. We test drove three cars and felt comfortable enough with him to ask what he thought was the best car for our particular situation and he was spot on. I finally decided on a car I LOVE and will definitely tell friends and family and will be back.

Classy and Kind Professionals

The entire staff worked diligently as a team to make sure that I felt comfortable with all of my choices. Everything was explained to me in great detail. This is the first time I have ever felt 100% safe at a car dealership.

Best car buying experience ever.

My friend recommended Subaru when he found out I was finally ready to part with my 13 year old Intrepid. Subaru wasn't even on my radar as a possibility but they had the three vehicles I wanted to test on the lot so I decided to give them a shot. I was impressed with Travis from the beginning. He was willing to show me exactly what I wanted, he was extremely knowledgeable about each of the vehicles, and he was excited about Subaru. Even though it was a few months between when we first looked and our purchase he did not constantly call and pressure me, which I was thankful for. When we did purchase, he remembered us and took care of us quickly and efficiently. On pick up, I was on a time schedule, so because Travis was with another client, Brandon, stepped in and went over the manual with us rather than having us sit around and wait.. He was friendly, humorous, and extremely helpful. We were very happy with our experience at Subaru. We would be more than happy to recommend either of these gentlemen and this dealership for their friendliness, knowledge, excitement, and efficiency.

Best car buying experience I've ever had

After a few emails and phone calls with Travis he found me just what I was wanting. We got the paperwork started beforeI even got there. When I walked in the door I was greeted by very helpful folks, Travis gave me a tour, and the paperwork was done. It took me 5 hours to drive there and it was well worth it. I would and lan on doing business there again.

Impreza

Military, was looking to lease a vehicle. He found me a vehicle in my price range and kept me updated dailey till I was able to pick up the vehicle.

not as painful of an experience as I anticipated

First time customer. This vehicle purchase was not as painful of an ordeal as I anticipated. Based on my experience I would consider buying my next vehicle from Travis and Subaru of Wichita.

bought and STi

This will be short and concise. Bought an STi as my brother did from another salesman at this dealership, and had a very good expierence overall. Would recommend!

He touched me.....but I liked it!

We came in late in the afternoon on a Saturday to prospect a newer used vehicle for my wife, not really expecting to find what we were looking for in one visit.We sat down with Travis to discuss our budget and the type of vehicle we were looking for. Within an hour he had found a car on their lot that matched our specifications, our budget, offered to fix some minor cosmetic imperfections it had, and gave us without haggling what we wanted out of our trade in.He stayed late past his shift to make sure that we were taken care of and sent us packing in a new to us vehicle with a full tank of gas and free car washes For Life!This car buying experience rates far and above that of previous dealerships I have visited. He made us comfortable, was courteous, professional, had a good sense of humor and did a reasonable job of putting up with my bs.Thanks to him I don't have to listen to my wife complain about her old car anymore, a true P0S, and can take comfort in the fact that my wife and kids will be driving around in a safe and reliable vehicle. In the future anyone I hear saying they're looking for a new car will be sent his direction.Thanks again Travis!-BF

Smooth

Easy buying experience. Had a small speedbump, but they were very reasonable and we worked through it. Stayed in contact and we closed the deal.

They Answered All Questions

We went in to just visit about the Subaru Brand, and Travis was able to answer any questions we had. We test drove three cars and picked one that fit our needs completely. The finance department even beat our preapproved loan interest rate. It was a complete effort on Subaru's part to make our car buying experience successful.

Great Experience

Matthew was very helpful and professional; I was coming in from out of town to look at a specific vehicle, and he went out of his way to ensure that the vehicle that I came to look at was ready to go. I greatly appreciated the fact that, after explaining my situation and why I was interested in the very specific car I came to see, Matthew went out of his way to ensure that my needs were met. Everyone at the Dealership, throughout the buying process, was incredibly polite and professional, and went out of their way to make sure that I drove home in the car I wanted to buy, and made the process as fast as possible. Overall an excellent experience.

Getting my wife her Murano

Travis was extremely helpful, and has the knowledge of the vehicles he is selling. As it was not the best time to deal with me as I had just broken my arm. But he is a great person, and salesman, and got me into the vehicle my wife and I wanted.

Good sales, friendly people...

The vehcile I purchased was as advertised. Final price was a bit high for high mileage, but I didn't walk away. Make sure you get documents or information requested before moving through the sales process because always seemed to forget or have the request coming. For the most part purchasing the vehicle was simple and straight forward, always a little wiggle room and they stepped up to fix a few issues found during test drive. Never pushy. I'll give sales a 4.5/5.

Excellent, Honest, Direct

Matt in Internet Sales was first with a best cash price, responded to all questions/requests, and respected my wishes to communicate via e-mail.

Excellent experience

Pleasant, helpful staff. Travis and Scott were excellent to deal with. I am happy with the car-buying experience, and expect to return to deal with them again.

Car buying made easy!

Thank you Subaru of Wichita for being our no stress car buying destination. Polite, well trained sales staff makes shopping fun. Honest and sincere managers make trading quick and simple. Business managers finish the paperwork clearly and quickly. We love our new Subaru!

Good experience

We had a very satisfying shopping experience. Travis, our salesperson, was very helpful from start to finish and kept in touch but was never high pressure. He allowed us to drive a number of different cars which helped us to narrow down our choices. Travis was very knowledgeable about each car we looked at. At first we seriously considered a 2015 Subaru Impreza Sport but finally decided to economize and find a pre-owned vehicle. Our VW Tiguan fit the bill perfectly. We will definitely shop Subaru of Wichita for any future car purchases.

Great car, great service

When my husband and I went into the Subaru dealership, I was basically already set on buying a different brand of vehicle. I told my husband, since I was going to be the one driving it, that I would go test drive a Subaru, just to get the option off the table, so I could go back and purchase the vehicle I really wanted.At first the salesman really seemed intent on talking just with my husband, which frustrated me, as this was a car I would be driving a majority of the time. It was hot, and I was in no mood to have to listen to someone have not much interest in me, so I visited with my husband and we left. I was very frustrated.It was over a holiday weekend, and since I had a day off, I again decided to give the Subaru a shot, since we never did test drive one. The original salesman wasn't in, but on our second visit we took a test drive with Travis. During this exchange, I felt much more like my needs and desires were asked about and discussed. I was absolutely blown away with the Subaru Outback, and was totally amazed how much I loved the vehicle. Both salesmen worked very hard to get us exactly what we wanted, and did so in a very timely manner. We had a great experience, and I have no problem recommending this dealership for future customers. I expressed my initial concerns, and am appreciative at how they worked so diligently with us.

Great for a first time buyer

This was my first real car purchase and I was extremely intimidated and stressed out by the process. I have always known I wanted a Subaru but I had no clue where to start. After some looking online we checked out a few cars in Lawrence and Topeka, however the dealerships we dealt with there did nothing to ease my anxiety. At these places I felt talked down to and pressured and it was really making the process miserable. But Subaru of Wichita was completely different from beginning to end. Everyone was very friendly and knowledgeable. I never felt pressured or like they were trying to take advantage of me and a first time buyer. They were really accommodating and willing to work with us so I could get the car of my dreams! Everyone also did a great job of explaining things to me simply but without making me feel like an idiot. They made sure I had a clear understanding of everything and didn't have any surprise costs. Buying a car is stressful, everyone at Subaru of Wichita did a great job of easing my stress and making me feel comfortable. Plus I absolutely ADORE my Subaru!!!!

Great from start to finish

This dealership is great. They have a professional and courteous staff that never pushes you into a sale. We came in looking for a new car to support our growing family, and they helped us get exactly what we wanted.I came in with the intention of getting an Outback. After not being able to find the exact car I wanted, they gave me a few options. We ended up special ordering a new one to get the options we desired. We met with Jesse Powers on our first visit and made sure to stick with him the entire time. He was great. Not only was he knowledgeable about the vehicles they offered, but he was very professional and patient during every encounter . He kept us constantly updated from the beginning of our purchase to the delivery. It was a wonderful experience, there was never any of the pressure you feel when you visit most dealerships. Even the final purchase was simple. We sat down and reviewed everything, making sure the terms of the sale we acceptable to both parties. Even once we finished the sale, Jesse still took the time to go through every option on the car and offer any assistance we may have needed with enjoying the full experience our new car has to offer. I can not recommend this place enough.I am fully convinced this will be the place I take my car to for servicing as well as making the next personal purchase.Great job Subaru of Wichita, and thanks a million Jesse Powers!

I Love my new Subaru!!

We had been looking online at a new vechiles so when we set up an appoinment to go look at cars we thought that we wanted an out back, but Zack took the time to lestin to us and what we wanted from our needs the crosstrek was perfect and I love it!!! I was so excited. I will admit this was the first time I had to wait for my new car to make it on the lot. It was well worth it. We really weren't looking for a brand new car its hard to find a Subaru with low miles they last so long. Thank you for this experiance!!!

History of an E-Mail

Searching the net for a possible new car on Friday 9-11-15 I noted the Subaru seasonal offer and began entering the required data, but at the end did not complete the request (I think). Nevertheless I received several E-Mails regarding my interest. The clincher was one from Travis Nebergall who invited me to stop by and visit to see what they had to offer Efficient, very fast after my original entry and containing all needed info in a personally styled format. Rather than call my wife and I drove there and was met in the lot by a friendly young man who gave us info where the different cars were and when told about the note from Travis explained that he was working with another customer. He left us to look around and came back a short while later with Travis whom I told of my good impression from the E-Mail. We talked, received information and were offered to try any car we might be interested in an left with a booklet filled with info about the one we liked the most. Next day we returned and bought the car. Why? Because the team was exceptional, all we met were pleasant and helpful! Travis and Scott and the numbers guy Derek Pruitt worked efficiently to move us through the needed formalities and made absolutely sure we were well informed about our new car and its features (which are indeed many)! Yes we recommend the dealership, its people and certainly the ones that made this car purchase a pleasure!

New car purchase experience

Most of the staff were knowledgeable, helpful and courteous. Our salesman Zack Bryant was extemely personable, knowledgeable, courteous and friendly. He is the perfect model of what any employee should be. Mark Morris, the Sales Manager, was also very much a leader and certainly knows the business very well. The gentleman representing All State Insurance gave helpful information about the insurance options, and was not "hard sell", which is appreciated. The only issue I had was that we never received information about how to go about process of getting the title and tag from the person who finished with the paperwork. Overall a very good experience and we would endorse this dealership to others.

Chaplain Davis

Thank you very much for your awesome buying experience. This is only the second car we have purchased brand new. You didn't even look at us funny when we buzzed in from work, looking kind of gritty. I liked how you dealt with me (the wife) first to find a driver's seat that would fit my special needs, then dealt with my husband on the other details. I think I have purchased a vehicle that will last thru 300,000 miles onward! I enjoyed the atmosphere in the office. Everyone was quite professional in their area of expertise.

Staff was very knowlegable of the cars!

Everyone was very helpful and knew what they were talking about. also very patient! Wish we could have gotten the payments a little lower. I went in wanting an outback, but was not happy that the car could control itself. The seat in the cross trek are a little to firm, but Love the look and the ease of getting around town. Love Subaru's, we had one in 1989, someone turned point blank in front of us I was unable to stop in time. we got a little bang up and I had some major problems from this, but if it had not been a Subaru, I believe we would have had the motor in our laps. The fact it is one of the safest cars on the road is what sealed the deal. Also love the gas mileage.

Only dealership I would ever use!

Being a single woman, I have heard so many horror stories about terrible dealership "swindling" experiences. I chose Subaru of Wichita as my first dealership experience because it has the reputation of being friendly, and helpful with low-pressure, non-commissioned sales staff (and the best prices around).. I was extremely pleased! Anthony was awesome (WAY better than John ;) ).. we joked around, laughed a lot, and he made me feel very welcome. He showed me pictures of his kids, was very personable, offered me food and beverages.. just all around amazing. John was super helpful (WAY better than Anthony ;) )... and explained all of my contracts, logistic-stuff, with expertise and thoroughness. I came to Subaru of Wichita a bit hesitant about my financial situation (and credit standing) but Spencer was kind and affirming; helping me find a financial conclusion that was right for my budget. Overall, I can't say enough about how much I enjoyed my visit. It was definitely NOT what I expected as I not only drove "home happy," but also drove away thankful that I had met so many fun, fabulous people. I LOVE MY NEW CAR! Thanks guys!

good dealer

Jesse is a very nice guy.The price is very reasonable. And I feel comfortable at this store. all of them are professional and dedicated.

Travis and Adrian are great!

I had been struggling to find another vehicle for months. I had a unique situation but Adrian and Travis worked hard to find something that worked for me. I didn't expect to have a vehicle within a week! It was a real blessing to say the least and I can't thank them enough for all their help! I appreciated their due diligence, friendliness, and flexibility. You can definitely tell the employees at Subaru of Wichita enjoy what they do. :)

Prompt, informative service.

We came with the ASHA VIP pricing deal. We were helped promptly. We were given thorough information and no hassel. Brandon and Jesse were easy to contact and quick to respond to questions and requests. This was a very easy and painless process, much better than other car purchases we have made in the past.

Help when I needed it

Our good friend bought a Subaru Outback and loved it. Thus, when we saw a used Outback at one of our local dealerships we decided to take it for a test drive. My daughter fell in love, but we did not know if the dealer's asking price was reasonable, so I called Subaru of Wichita, and Jesse Powers answered the phone. Jesse was great, armed with the information he provided, the dealership in question advised us to buy new. I called Jesse back, and he got us the car we wanted.

Great experience

We had a great experience! Everyone was very friendly! Definitely would highly recommend this dealership. They were very patient with us through our buying process.

Excellent Service

My experience at Subaru of Wichita was great. The transaction smooth & efficient. From the instance of driving on the lot, we were treated with the utmost respect and courtesy. The Associate that served us was Jesse. He was very patient and educational to us, advising us about car maintenance and upkeep. We never felt any pressure to purchase. The other persons involved in the transaction, including the manager, the insurance guy and the paperwork guy all continued to offer the best service! Great Experience!

A pleasant car buying experience

This transaction was a breeze, No sales pressure. Travis defiantly went out of his way to make sure everything went well. Roger took care of our financing and was extremely helpful. I like the fact of having AllState on site as well, Sean was super helpful and friendly and saved us a ton of money over our now previous insurance company. Roger was able to get us an awesome rate! This is the second vehicle purchased, with more to come! Great People!!!

No pressure and very helpful

I came in about 5 months ago and looked at cars with Demetrius and decided it wasn't the right time for me to buy. I didn't feel any pressure to change my mind and had a positive experience. (Thanks for making me feel respected!). I emailed Demetrius again when I was ready to look again and even though he had moved to a different department and location I heard back from Jesse within half an hour (or less) and had a time set up to come look at cars. He made sure the cars I was interested in were available to drive and didn't make me feel rushed while looking at them or test driving them. He listened to my concerns and questions and worked to address them or find the information I needed. In the end I purchased a car that is a great fit for what I need. Everyone else I worked with was very friendly and helpful as well. They all cared more about getting me in the right car, rather than just any car!

Pleasant for a car buying experience.

No rush of a pushy salesman the minute you arrive on lot. We were directed to type of vehicle we were interested in and allowed to look it over leisurely. Helpful with any questions we had. Good explanation of operation and safety of vehicle.

No hassle and pleasant experience

This transaction was so easy! No hassles nor sale pressure. Brandon went out of his way to make sure everything went well. He was pleasant and enjoyable to talk with. John did our financing and he was low sale pressure which we appreciated. Got us an awesome rate! We drove over 2 hours to work with this dealership because of their honest and sincere professionalism and of course the price was great!

Great experience!

Great place to buy a car. Amazing staff to work with. Very easy, made the whole process very easy and enjoyable. Definitely will recommend to friends and family.

Excellent, no hassle experience.

On a whim, we checked them out even though we live in California, and as it turns out, it was a great decision. No hassle, up front terms, and they got me EXACTLY what I wanted without trying to talk me into something else. Matt was extremely knowledgeable and honest, and answered all my questions promptly and completely. I never felt like I was under any pressure and the whole process, from paperwork to pick up went smoothly. I felt a little like it was too good to be true, but we've been driving our new Subaru for 2 months and have no regrets. I will definitely start my search here for my next vehicle. Highly recommend!

I drove home happy

I stopped in to test drive a couple of models and ended up taking home a 2015 Outback. Travis was very helpful and courteous, and I enjoyed the atmosphere of the place. All my questions were asked and answered, and the experience was at a considerably lower level of stress compared to other vehicle transactions I've had in the past.

Best Car Dealership in Wichita!

These folks are great! They are pleasant, helpful, and courteous. Highly recommend Subaru of Wichita for a pleasant car buying experience. Thanks Brandon & Adam! You went above and beyond. Love the Outback!

Bad vehicle to an amazing vehicle

We made our first purchase August 2013 bought a 99 Ford expedition. Needed work, but we purchased since my husband could work on it and I wanted an SUV. Long story short we had problems from the get go and I was persistent on keeping. My husband is a trucker and a month before our two years with the vehicle he had enough of fixing it. Called Subaru because we had negative equity on it. Was told to come in and they got us in a 2013 Subaru crosstrek for what we paid and gas we were saving on the expedition. Haven't had a problem with the vehicle and had it a month today. We have factory warranty that you just can't beat and my husband will only have to do basic maintenance brakes, tires, oil and he is very content with that! We are very impressed they were able to help us considering how much time we let laps before finally getting tired all thanks to Travis and the finance team ?WE LOVE OUR SUBARU

Great customer service!

Subaru provided a very relaxed and comfortable atmosphere for making a car purchase. No pressure, no hassle sales approach was very refreshing to experience. My son purchased a used car from Subaru this spring and it was so positive we came back to purchase another car. Jesse Powers did an amazing job of working with us both times. We really appreciate the open and honest communication throughout the entire organization. I am now a very happy Subaru Legacy owner - Thanks Jesse!

Subaru of Wichita goes above and beyond!

I thought I'd never find the right car after mine was totaled by someone running a red light. I had driven several cars at other dealerships, but nothing that met my requirements was in my price range. I previously drove a Hyundai Santa Fe that I bought from Sam Steele two years ago and it was a wonderful dealership experience. Sam was incredibly helpful and we found the perfect car for me. When I bought my SUV from Sam, I met Jesse Powers, who had just started working at Subaru of Wichita and was shadowing.This time around Jesse was helping me out. He went above and beyond my family's and my expectations. We drove a lot of SUVs and a couple sedans, but couldn't seem to find "the one". I was a very difficult to please customer, as I really just wanted my old beloved SUV to be magically un-totaled. He was always available and helpful, even talking about my options when I called, not realizing it was his day off. Any time I came across something I wanted to look at, I'd send him the stock number and he would talk to me about the car. He sent me safety videos on all the SUVs I asked about- having just been in a wreck, safety was my top priority. I got a message Tuesday afternoon asking if I had found a new car yet, and I told Jesse I had not. He then took several pictures of a car that had been traded in by a family that had just left, and it met ALL of my requirements and was in my price range! He and his shadow brought the SUV to me at my job so I could check it out despite my schedule and lack of transportation. I drove the SUV to show my family and we all agreed we found a winner. Jesse had it sent to be inspected and detailed ASAP and let me know I'd have it by Friday, but here it is late Thursday afternoon and I've had the car for almost 24 hours! Obviously having someone hit and total your car is never a good experience, but Jesse was incredibly patient, kind, helpful and informative. I probably would still be searching for the right SUV for another two weeks and would have had to cancel the road trip I've had planned all summer if it weren't for him. Thanks SO much, Jesse! I love my CR-V and I love being able to back in and parallel park without worry because of my backup camera!

Most comfortable atmosphere for making a vehicle purchase!

We met nothing but friendliness and helpfulness with each and every employee we encountered at Subaru of Wichita. Unlike other dealerships that have pushy sales people who follow you around the lot and try to make decisions for you, the employees at Subaru were there to help but also understood that we needed some space to discuss and make decisions that best suited our family. They were knowledgeable and thorough in assisting us; we had no trouble getting answers to our questions when we needed them. Great business with great people!

Car maintenance

We took our Subaru to the service shop. It took some time to receive communication back from them on our vehicle but our situation was unique as our car turned out to be quite tricky.

"Great Place to Purchase a Vehicle"

We had a short time period to purchase a vehicle and we were immediately greeted by Travis Nebergall. His professionalism, friendliness and vehicle knowledge made our trip to the dealership a hassle free experience. We would definitely recommend them to our friends and neighbors.

Best Car Buying Experience

Amazing group of people. I left the dealership knowing far more about my new Outback than I have about any previous vehicle I've owned. There was no pressure and they answered every question I came up with. Will definitely recommend them to the rest of the family.

Excellent Place to Purchase a Car!

I absolutely dread visiting car dealerships and having to purchase cars in general. I loved my experience at Subaru of Wichita! Travis made it quick and easy over the phone before I came from Tulsa to purchase a particular car I viewed on cargurus.com. I sent an inquiry and he emailed in return. He did not immediately ring my phone over and over like some salesmen have done in the past. I was able to send photos of my traded vehicle in advance to get a general idea of what to expect. I will definitely purchase through them in the future even living 2.5 hours away. The experience was worth the drive.

Love our Legacy!

My husband & I were very pleased with every employee we encountered at Subaru of Wichita. They were well informed, friendly, & helpful! Jesse was able to find our car at another dealership and the whole process of purchasing a new car went smoothly. Thanks!! !

Best dealership Experience Ever

I can't thank Travis enough we were in a situation that was an unusual car buying situation and after dealing with other dealerships we were ready to give up. After meeting Travis and all the help he was too us we will never buy another car from anywhere but here!!!!

New Opinion in Car Buying

The team at Subaru of Wichita hit a home run in our recent car purchase. Everything from the front door welcome to the handing over of the keys to our new ride. Our family has purchased from a number dealerships in the greater Wichita area, Subaru of Wichita stands alone in a class of their own.

A Pleasant Experience

I've been looking for a car for quite a while. My husband and I met Derek Pruitt while he was working at another dealership in sales. He was very helpful, a great people person and not pushy. He brought in 4 cars with the criteria I had requested for my first visit. I decided I needed to wait a couple more months. Meantime he moved to Subaru of Wichita and we followed him there. However he went into financing so he introduced us to another salesman Jesse Powers. As a team these two found and sold me the car of my dreams. Job well done guys! I will refer my friends and family here.Sincerely,Trina Bauer

A man of great stature and wisdom.

Telling my wife yes, I will go look at cars and tell you what I think, I had no idea of the journey I was about to embark. As I lay foot upon the fertile grounds known as Subaru of Wichita, feelings of being out of place and claustrophobia pierced through me like an arrow in the night. Feeling weary and lost I began my trek to the giant glass gates. I feared that I may accidentally open the doors wrong, making me look like a fool, but this was not so. In the distance, through the giant glass gates, a man appeared to the front of the door as if he were to morph through the gates like they werent even there. This man reached out and welcomed me to their lands. He went by the name of Travis Nebergall and if I were Frodo Baggins, he was my Samwise Gamgee. As he guided me through this journey he provided great insight and knowledge of the lands, serving me throughout this passage. As he gathered information, he hunted down the perfect transportation for both my wife and I. After finding the finest mode of transportation a man could ask for, my significant other showed face, and Travis treated her as a brother would a sister. We left these lands in a new Subaru, thoroughly satisfied and still are. I wish the best for this man. I could only hope my son would grow to have the honor, this man does. When men find their way to these lands, feel at ease, knowing that you are amongst friends. I found my Samwise and a new car. Thank you for all your help, Lord Robert Jones

Great experience. Best car buying experience ever!!

Subaru of Wichita is the best dealership I've ever dealt with and Tyler Thomas is the best sales person I have had. . The team at Subaru of Wichita makes buying a car fun and easy with no stress & no hassles. I just bought a Subaru Crosstrek from Tyler Thomas. He took excellent care of me, making it the best car-buying experience of my life! My new Subaru is awesome and I'd recommend that anyone considering buying a Subaru check out the team at Subaru of Wichita!

Great experience from start to finish!

This dealership is full of amazing people. Travis made our experience absolutely wonderful. He was able to answer any questions we had, help us with our decision by comparing the details between different models, We never felt pressured into buying a car, but felt appreciated as customers. I've already gone back for a visit to get some information and Travis was ready to help and took my brand new outback through the car wash again ??!!!As long as we are stationed in Wichita we will be be making any future car purchases at Subaru of Wichita. Also, the military pricing is the best I've seen at any dealership. Plus complimentary popcorn and drinks!

when I bought my Subaru outback last year they did awesome

when I traded in my outbox I had a description of the car that they had for me ready to go when I got there it was a very nice car when I left I realize that everything was not there that I was told about as in climate control air and weather display on the radio it was a base model but I was described a premium model I assumed that's what I was getting was a premium I didn't really realize it until I was down the road a little bit I called back salesman and within four hours I had the car that I was described and I assumed I was getting deal that was unbelievable Travis and peace did a fantastic job for me I will return there and send anybody to them that is looking for hey honest deal on a new car... I will return in 3 years return to get my brand new WRX... Pete the finance manager did a phenomenal job with my financing my suggestion would be to ask for pete when it comes to financing...as long as Travis is there he will always be my salesman...

Excellent buying experience

Subaru of Wichita is the best dealership I've ever dealt with -- and I've bought more than a half-dozen cars from dealers over the years. The team at Subaru of Wichita makes buying a car fun and easy -- no stress, no hassle. I just bought a Subaru Outback and team of Spencer Zimmer, Tyler Thomas, Jesse James Powers and Derek Prewitt took excellent care of me, making it the best car-buying experience of my life! My new Subaru is awesome and I'd recommend that anyone considering buying a Subaru check out the team at Subaru of Wichita!

Great Experience!

Our experience at Subaru of Wichita was nothing but positive. All employees who worked with us treated us with respect and demonstrated excellent costumer service skills. More than anyone else, Zach Bryant went out of his way to help us make the best decision possible. We initially had in mind to get a used vehicle, but he explained the pros and cons between used versus new. He also helped us get our payment down to a reasonable amount for our budget. Additionally, Zach has great communication skills- he responded to us in a timely manner and got to know us as a couple. Because of this, the car buying process didn't feel like it was just all about the money and making an end of the month sale. He deserves a pay raise and a trophy. That said though, he seems like he enjoys his job and strives to do well without seeking recognition from others. That's one reason we enjoyed working with him- he is humble. Thank you all for the positive experience.

awesome

sales staff looked out for the customer. Very smooth process. I got to talk with mechanics about concerns, felt valued as a consumer. thanks again.

No Sales Pressure

Our first experience with Subaru was on day where there was a downpour rain. The salesman was positive and stated that it was a great day to test drive a Subaru. He let us take it out for a drive without insisting that he had to ride along, thus allowing us to discuss the car freely among ourselves and returning to the dealership with questions that we had. There was no sales pressure whatsoever and he had a desire to accommodate us with the car that fit our "must haves". Very accommodating at the time of the final sale, as he had everything ready to us so the actual sale went quickly. He also gave us his personal phone number in order that we can call him with any questions that we may have on our new car.

great truck...great experience

I had been looking for a used truck on the internet for about 4-6 weeks when I came across a very nice 2103 Toyota Tundra RS5 on Subaru's web site (via Cars.com)I called on it and went and drove it the next day.Matt Friskey helped me out and we went for a test drive. Truck was great and I decided I wanted to buy. I knew what the going rate was for a truck like this was and I ended up buying for well under book. basically got a great deal on a great truck. the icing on the cake was the financing they were able to get for me (1.9%) on a used truck! I couldn't believe it.I would definitely recommend going to see these people if you need a vehicle.

NEW LEGACY!

Very happy with my car buying experienxce. Travis and Scott made sure I got the car I wanted from another dealership in Topeka. Excellent customer service!

Wonderful car buying experience!

Travis made buying my new car an actually enjoyable experience, which I've never been able to say about car buying. He was endlessly patient, as it took me several weeks to decide to go ahead with a purchase, was friendly, concerned and caring each time I came in. He clearly loves what he does, and his enthusiasm for people and the Subaru brand are readily apparent. Everyone at the dealership was warm and welcoming, and it's wonderful to be able to go to a car dealer and not feel like vultures are descending on you. The extra touches that the dealership offers just adds up to a truly pleasurable experience, and when I need another car in the future, I will definitely be back.

Absolutely fantastic team.

Since transferring ownership, this dealership has become a world class place to do business. The team here is unbelievably helpful, super friendly, and extremely knowledgeable. I'd highly recommend anyone looking for new or used to go check out this dealership. They worked with me at my pace, over a variety of media that suited my needs to make sure I got exactly what I wanted. It's a night and day difference between his and back when it was still on Rock Rd. Highly, highly recommend.

VERY IMPRESSED!!

We were very impressed with Customer Service at Subaru of Wichita! Travis our salesperson, was very patient, kind, and informative. Our experience was stress-free and it had a personal touch that was genuine.

Very pleased

I was very pleased with the service I received while test driving and purchasing a new Subaru. Jesse was very helpful and informative and spent time with me going over the features of the car. I am confident I will continue to receive good service in the future.

Great Experience

Demetrius was great to work with. No pressure, very informative on the cars we looked at. He spent a good amount of time with us test driving different cars and answering all our questions. Best car buying experience we've had. Highly recommend Demetrius.

Great service.

Travis our salesman was very friendly and very informative. He told us we could call him at any time if we had a question!! I like that! He gave us his cell phone number.

Great service after the sale

Great service after the sale. Had some trouble with the used car I purchased and they made everything right. Highly recommend based on my experience.

First time visit

This was our first time to visit this dealership and we could not be happier. Everyone we spoke to were like old friends. Jesse was a dream salesman and Spencer was so sweet and helpful. In fact this is how buying a car should be. We will be back.Thanks so muchTony and Anthie Diaz

Rock almost stopped road trip

A terrible rattling noise from our front wheel caused us to pull off on the back roads of Kansas. We contacted Subaru of Wichita and were connected to the road service. Our tow truck brought us the 100 miles to the dealership who was expecting us - they had our 2013 outback (with 2 kayaks on top) up on the lift in minutes. The quick opinion- a small stone lodged between the brake plates! Our lucky day! And to top it off- they fit in a needed oil change and had us back on the road in 45 minutes. What could have been an overnight in Wichita and a large repair bill turned into a wonderful experience with really helpful staff. A tall cool selzer finished off a great service experience.

Great experience

Wonderful service. They wanted to sell us what we needed not just a car. Jesse Powers is the best salesman I've ever met. I am disabled and he was still respectful and treated me like I mattered.

Very Pleasant Experience!

This was a great car buying experience! It had been five years since my last purchase and this time was such a change. No pressure, no one "leaping" on you when u drive on the lot, and just all around helpful. It took time to get all the information I wanted, prices, payments, etc..... But that's to be expected. They really worked with me to find what I wanted and to get it into the payment range I could afford. This is the way car buying should be. I also appreciated the fact that they are a Christian based company. Thanks!!

difficult, long but stressfree and no pressure from dealer

Kind of impossible to do 25 words or less with 8months of searching. Brandon was AWESOME! Super patient and helpful, not your tipicle sales guy!

Can't wait to get another car!

I had a wonderful experience shopping and buying a car here at Subaru of Wichita- the selection is the best for hours around and the staff was superb. I never once felt pressured into buying anything at all- they all wanted me to make whatever choice would make me happy! This was my first car buying experience and it could not have been more wonderful. Although I plan on keeping my beautiful new Subaru for at least a decade I'm already excited for when the time comes to do this again just so I can come back here!

Thanks to Subaru of Wichita, KS

Thanks to Subaru of Wichita for helping us purchase our new 2015 Subaru Legacy! We had a bad experience at another dealership and felt we were being pushed into a car. We went to Subaru because a friend recommended it. We walked in and were immediately treated with decency and respect. Thanks to John Goldsmith, Roger Laughary, and Dusty Rhodes! We appreciate everything you have done for us.

Good experience

The staff was incredibly friendly and welcoming; I did not feel pressured, but rather that the employees were willing to negotiate and address my concerns. I had a very pleasant experience :)

Great experience

We are very pleased with our experience, Thanks to the customer service and great knowledge the staff who helped us to get our Subaru Outback 2015. Because of the attention, knowledge and financial offers, we decided to proceed and buy a second vehicle, a Subaru Crosstrek 2015 in less than a month. Thanks to Tyler Thomas, Demetrius Williams, Tony Serrano and Scott Thomas for their professional assistance.

10 Time Buyer!!!

The best service, treatment, and vehicles around. If you want to by from the best this is a one stop shop! There are amazing. I have worked with Dusty over the last 7 years and can't say anything bad. He has been consistently amazing, listened, and always put us in something we love and fits the budget. We have now had the pleasure of working with John and he to was amazing. I told him what I like in a vehicle, what I didn't like, and where I wanted my payments... he narrowed it down to one specific car AND I LOVE IT!!! You have to be very good at what you do to read me this well!!! Great job guys once again... ONE VERY HAPPY CUSTOMER!!!!

Very satisfied

The staff worked hard to make sure that we drove away in a car that fit our needs. They were very accommodating and made our car buying experience a pleasant one.

Buying a Car...

This was my first car buying experience with Subaru, and must admit it was a pleasure doing business with Subaru of Wichita. The staff members were courteous, friendly and knowlegeqble. Jesse took all the time we needed to explain all the features of the vehicle. Will definitely recommend this dealership to family and friends!

FANTASTIC

Everyone at Subaru of Wichita. Well it was the best car buying experience of my life. From the lot to the showroom. They were all willing to answer any question we had. It was not a pressure sale. Travis and Pete made the purchase of our Outback easy. We will buy our next car at Subaru of Wichita.Thanks guys!

great car buying experience

I was referred by some friends even though this dealer is almost 2 hours from me. Very much worth the drive. I was able to look at their inventory online and talk with a team member before going to the lot to speed the process along. I told them my situation and they helped get me into something that was affordable and what I needed. And they are just generally good people. I only want to do business with good people who have good morals and standards. A great experience that gave me hope for buying cars in the future. Jesse was awesome and a great person to work with.

I love my Outback!

**** UPDATE .... After submitting the review below, I was contacted by the salesman & the dealership. I was notified my floor mats were shipping out FedEx overnight. I did receive them the next day. Even though they did resolve the situation, I'm leaving my review as it is due to the length of time it took & the frustration of having to contact them multiple times to get it resolved. I'm giving a 4 instead of a 5 because of an issue I'm having with the dealership that still has not been resolved. I picked up my new Outback on May 8th, 2015. The all-weather floor mats were not in the vehicle like they should have been. My salesman said he'd get them to me asap. I've reminded him several times & finally received a text from him on May 23rd saying my mats would ship out on Tuesday (May 26th). I texted him on June 1st to let him know I hadn't received them & asked if there was a tracking number. He responded, "You haven't?" I told him, "No." I haven't heard back from him. I've texted him twice since then & he hasn't bothered to respond to either of those texts either. I called the dealership today (June 4th) to speak with his supervisor & was told he doesn't come in until 2:00p.m. I will be calling back. Other than this issue, I LOVE my Outback!! The dealership is clean. The salesman was very knowledgeable of the vehicle & did a good job showing me how everything operates.

jesse powers

we are so very happy with the service we got. really unrivaled. jesse knew what we were looking for and kept us updated on what came in. answered all questions and was extremely knowledgeable. everyone there was friendly and no one looked down there noses at my 1999 forester trade in. i loved it but it was...old and well used!!!!! thanks jesse. we will be calling again.

GREAT EXPERIENCE

The best car purchasing experience I've ever had. The staff was so friendly and helpful.In every step, they walked me through and helped me get the car I wanted.I was never pushed or talked into anything I didn't want, they truly wanted me to be happy .At the moment I thought I was going to have to come back the next week, the team worked extra hard so I could drive off the lot with my car.I love my new car and I wouldn't change a thing.

Outstanding visit; outstanding cart

We found the people at Subaru of Wichita to be outstanding in their friendliness and willingness to explain the operations of the company (service, financing, warranties, etc.). Preston Haverkamp was excellent in his descriptions of the Legacy and the demonstration of its driving and its physical features. He also introduced us to other persons with the company who are responsible for service, title transfer, etc. The Legacy may well outlive us, but if it doesn't you can bet we will check with Preston about getting another one.

Geat People, Great Experience