Subaru of Jacksonville

Understanding my needs!

Positive experience with Frank Woods. Thank you for understanding my needs and showing all the options available. I wasn't sure about the color and Mr. Woods took me to show on the parking lot all the options.

Wonderful car buying experience

I walked onto the lot wanting to test drive a Subaru Forester. I test drove a Subaru Forester Limited and fell in love instantly. I loved the color and interior of the one I drove and was ready to buy it, but my husband was not sold on the interior color. We walked inside to discuss options when we saw the show room car that was black with a black interior. Sean was a fantastic salesman and he did his best to get me the best price for the vehicle. I was extremely satisfied with my experience and financed through them as they were able to beat the preapproval offer from my credit union. Anita in financing was wonderful and she made me feel extremely comfortable! Everyone should have this type of experience when buying a new car

My First Car/Frank Woods

This was my first car I ever purchased. With my parents already owning 4 Subarus and my grandparents also owning 2, I knew my first car was going to be a Subaru. Frank is passionate about what he does and it shows. I thoroughly enjoyed working with Frank and am very excited about the deal I got on my brand new 2016 Subaru Impreza! Frank and his team made what could have been a daunting task easy.

Great Experience

Frank Woods did a wonderful job of working with me to meet my needs. As a teacher I want a great car tobget me safely around. I enjoyed the service, financing was easy and oainless experience.

Patient, understanding, helpful

We first came to Subaru months ago and worked with Josh Strickland. We weren't really ready to make such a big purchase but we knew our hearts were with Subaru. He didn't pressure us and gave us the space we needed to make the right decision for our family.

Superb Visit

I have always hated car shopping and usually send my husband alone. This visit to Subaru of Jacksonville was a outstanding experience for me. The salesman was outstanding and the entire staff went above and beyond to please. I recommend this dealer ship to anyone.

Subaru of Jacksonville / Frank Woods

We just purchased our 3rd Subaru from Subaru of Jacksonville and our salesman was Frank Woods...who we can't say enough positive things about. Frank has a great personality and must be SOJ's Senior Statesman of Sales....he was very informative, friendly, knowledgeable and got the deal done very quickly. Frank is a fantastic guy, the type you would like to have as a friend. The entire staff at SOJ was tremendous....extremely professional, organized and efficient. This truly was the best buying experience we've ever had....and got a great deal! Phil Porter closed our deal and he was also a pleasure to deal with...very personable and made the process a piece of cake. Five stars to the entire team.

Best car buying experience I've ever had!

Helpful, knowledgeable, no haggling, no pressure. Paid below sticker price and made the process easy. I'd recommend this dealership to everyone. Purchased a new Crosstrek.

Great experience!

Juan is the one! He helped us to get our subaru. Answer all our questions and everything went smooth. Very good costumer service. Great experience!

Painless experience, happy customer!

I recently stumbled into Subaru of Jacksonville as my first stop looking for a lightly used WRX. I was immediately greeted by salesman Mark Minter, who was excited to help me and quickly pulled up the exact vehicle I was looking for. After a test drive, I knew I wanted it. After a quick and painless negotiation, they were taking my trade in, beat my preapproved loan APR, and sold me my dream car at a price that I couldn't argue with. I HIGHLY recommend SOJAX to anyone looking to add a Subaru into their life.

great saiesmen

Frank Woods was very good salesmen and very good at his job. He explain everything in detail about how everything work on the subaru. thanks patricia creach

Great Experience and Great People

When I went car shopping I explained that I was just looking and test driving to see what I liked best. Nando was very understanding of that and let me test drive a Forester with no pressure to buy. I went to other dealerships looking at other cars and was hassled to make a sale. I decided I wanted a Subaru Forester and called Nando to let him know I was on my way. He had the 2 colors I was interested in waiting for me to look at. The buying experience was very easy ans Anita was so fun to work with. I overall just had great experience and will definitely be sending as many people to check out this place.

Fair, no hassle, superior customer service!

I bought my first slightly used Subaru Outback 6 months ago from Subaru of Jacksonville Frank and Jerry helped us get the deal done.. It was a great buying experience. When my car was stolen and recovered damaged, I was heartbroken! But salesman Frank Woods at Subaru of Jacksonville was very helpful once again, delivering superior customer service! And when he wasn't available when we came in, David kindly stepped in to start the paperwork to prevent us from staying longer than we needed. The dealership gave me a very fair deal and this time I bought a brand new Outback for not much more in monthly payments. I love not having to haggle with them over price. Every member of their sales and finance team we came in contact with was extremely friendly, helpful, and professional. We still like Frank Woods the best and look forward to buying more Subarus from him in the future. But the entire dealership offers a phenomenal buying experience!

Best Car Buying Experience We've Ever Had!!!

This is hands down the most genuine, engaged, sincere and honest dealership we have ever dealt with. Stephen the customer service manager answered our call and had the car that we were interested in pulled around by the time we arrived. He was so genuinely joyful and engaging and partnered us up with an incredible salesperson, Sean Lee. Sean was a total delight to spend time with and was so low pressure and sincere, yet super knowledgeable. Dealing with Phil in finance was the trifecta of the perfect car buying experience. What a nice guy. How could doing finance paperwork be that enjoyable?? As I walked out I said to him, this whole experience was so great, I only wish I could tell the owner. He said that actually the owner was his dad and he would share our feedback. Mr. Porter, you should be very proud of your team and your son. What a quality family business, such integrity and pride in their work. As my husband and I left, we both said we felt like we made friends that we look forward to stopping in again just to visit. We bought that car because of the people. Thank you guys, we are truly grateful. -Scott and Trish, St. Augustine

Jerry Johnson is the Best!!!

I went to the dealership to fix my 2007, 159,000 mile Subaru and instead, drove out in a 2017 Forester. I have bought and leased many cars in the past and I've never met a nicer salesman than Jerry Johnson or made an easier deal .He was extremely knowledgeable and patient. Anita Clarkson had the paperwork ready so quickly and efficiently it was like going to the grocery!. I wish you the best in 2017'- sell lots of Subarus!!Thank YouJody Oliveros

A pleasurable car buying experience

Went to test drive a few used vehicles my salesman Sean Lee was patient, helpful, knowledgeable and not pushy. After visiting a few other competitors around town we came back for the fair prices and quality of vehicles. We ended up buying a used Prius. They take pride in their cars and in the fair manner in which they sell them. I would definitely recommend them to others.

Excellent Customer Service

I originally went to the dealer to take a look at a certified pre-owned Subaru BRZ. I was so blown away by the quality of this vehicle I knew I had to take a test drive. After returning from the test drive I sat down with Jerry Johnson to see what we could do. Although the car was in great shape there were some scuff mark on the front bumper and rear quarter panel they agreed to fix with purchase of the car. After some back and forth Jerry and I reached a great deal that I couldn't pass up. I don't want to buy a car any where else! Great experience!

very good

the salesman was very knowledge and helpful He pointed out each of the accories ans how to use each in addition he told me of the free service and has called me twice f I had any other questions.

Thumbs Up

This was my first Subaru experience and I am impressed with the ease of transaction. Jerry Johnson is an experienced salesman and it came through as he patiently explained and showed us different model of Foresters. He was friendly and helpful and I got the vehicle I wanted with minimum fuss. He went the extra steps and set up the lighting in my new SUV, set up the hands-free phone and sync my music. Overall a great experience!

Outstanding Sales Dept.

This is our 7th Subaru. We have never been disappointed in sales or service. Jerry Johnson was our salesman. They have all been good, but Jerry was outstanding!!!! Since we have owned 6 previous Subaru's, we were familiar with the basics. The changes in five years since we purchased our last Subaru surprised me. Jerry was so patient while going over the audio system and bluetooth features. We had to delay vehicle pick up for a few days. Jerry actually delivered our new Foster to our home with a full tank of gas. It was sincerely our pleasure to meet and work with Jerry.Jerry was very respectful to myself and my husband when explaining details or information about the sale. One last note the finance department was quick and easy.

Pleasant experience

I don't typically like going to car dealerships, but this experience was pleasant with none of the characteristic pressure I've come to associate with car salesmen. My husband, who's far more experienced at this than I am, went to look at a few vehicles we'd seen online. We were greeted by Sean, who was personable, attentive, and patient. He showed us various options in our price point and took the time to answer any questions we had. Feeling informed rather than pressured, our purchase decision was easier than I'd anticipated. Sean and Phil ensured we were completely comfortable with any terms before we signed final paperwork in a smooth and efficient process. I would definitely recommend Subaru of Jacsksonville.

Great Experience!

I went to this dealership to look at Outbacks, and left driving one! I was greeted in the parking lot by Jerry Johnson who turned out to be a fantastic salesman. Jerry was very friendly, easy to talk to, and very attentive to what my needs/interests were. I never at any point felt intimidated, pressured, or uncomfortable in any way in regard to purchasing a vehicle. The staff was willing to work with me to settle on a price that fit my budget without skimping on the model/features I was interested in, which is why I left driving a new Outback. Once I made the decision to buy, the paperwork process was quick and efficient. As I previously mentioned, my intention was to just look at vehicles, so I didn't arrive to the dealership until 6 PM. Since I decided to buy, this kept Jerry and the other members of the team at work much longer than their normal hours. However, I never felt rushed, and Jerry went through all the features of the vehicle and made sure I had no questions before leaving. Jerry offered for me to return to the dealership the next day to go over anything I didn't remember. On top of that, Jerry filled up my tank at a gas station down the street from the dealership, which was after 9 PM. I love my new Outback and had an overall great experience at this dealership. Highly recommend. Thank you, Subaru of Jax!

Staff actually greets you

This was the 7th dealership I visited over a 4 day period. I was actually met in the parking lot and greeted! This did not happen at 4 of the previously visited dealerships. I had a print out from the website of a specific car I was interested in. The salesman was able to work a deal for me.

Awesome and painless!

Frank Woods is the man to deal with! Great followup after asking about a trim package and color I was looking for on the Internet. Had the car ready and offered super price right off the bat! Delight to bargain with! Did not have to go to 5 guys to get a great price!

Great customer service, friendly, great condition vehicle

Great service and time spent, definitely bought the right vehicle. Was confused when asked to fill the vehicle up before I left kinda got a blank stare and continued reminding before I left to go fill it. Shouldn't matter if only 1/8 tank is missing full car with sale was stated. Overall good service

Excellent Experience

I was set on purchasing the Subaru Impreza but had a horrible experience at the dealership in Orange Park. I was hesitant at first to reach out to another Subaru dealer; however, I was pleasantly surprised! My first contact was with Erin, she was amazing in answering all my questions and setting me up to come by and look at the new and used Imprezas on the lot. When I got there she greeted me in person and introduced me to one of their sales men Sean Lee. He was very knowledgeable and made test driving the car a great experience, he never lost patience with my endless questions and worked with us on a deal that met my needs. At the end of the night he made sure I left with my car in tip top shape! I am happy with my purchase and with the team at Subaru of Jacksonville.

Best deal

Went in and drove the car and we decided on a fair price under blue book to include taxes with no hassle. One of the best car buying experiences I have had.

Everyone was nice

This was the first time for me to buy a Subaru and everyone there was very Friendly and just went above and beyond the call of duty .Bruce was very nice and understanding about what we were looking for .He was also very informative about the car .We were on a time crunch and they were really quick in getting everything wrapped up for us to get back home.

No Pressure Purchase

Josh was so laid back! He actually made the buying experience fun. Anita was very thorough and so knowledgeable. Everything was taken care of and we were driving the new car home in 2 hours :)

NEW CAR PURCHASE

STAFF COMMITTED TO MAKING YOUR CAR BUYING EXPERIENCE PLEASANT REMOVING THE STRESS FROM CAR PURCHASING MAKES FOR AN ENJOYABLE EXPERIENCEGOOD TEAM WORK AMONG STAFF A PLUS

Will be buying another Subaru from Jacksonville!

Frank Woods, our sales person, did a great job on our behalf! We felt the dealership and Frank to be very thoughtful and honest. When the car was delivered Frank spent a lot of time explaining all the "if, ands, and buts" about the new technology on our vehicle. Frank said to call him if we should have any questions and we will seriously consider buying our next car from the Subaru Jacksonville dealership. Anita in Finance was very helpful and efficient! Both employees are "keepers".

Patience. Professionalism. Perfect.

This was the first new car purchase my wife and I made, and we could not be happier with our choice to:A) Go with a Subaru.B) Work with Frank.C) Purchase from Subaru of Jacksonville.

calm, thoughtful sales process

We visited several dealerships before making our buying decision. Some dealerships were a complete turn-off with too many rules, salespeople who weren't on top of their game and environments that were chaotic. Our salesperson at Subaru of Jacksonville, Gene Flora, skillfully showed us the features of the vehicle and accompanied us on a test drive. He was low key, always attentive and very helpful. We received the pricing information that we requested without any pressure tactics. We returned the next day to purchase the Outback and again were greeted by Gene and a calm, well run showroom. Anita Clarkson in finance zipped us through the paperwork. It was a pleasure doing business with these folks.

Hurricane Matt - Subaru of Jax to the rescue

My 2011 Outback (purchased from this dealership) was totaled due to flooding from Hurricane Matthew. I LOVED my Outback. And the Service Department was always GREAT, GREAT, GREAT.Thank you FRANK WOODS for helping me find my replacement Outback. You were patient, friendly, knowledgeable and so very efficient.Subaru of Jacksonville exceeded my expectations (and they were very high)Best regards, Lee Ann D. Buchanan

Prompt and courteous on all fronts.

This dealership was very prompt in responding to my initial request for a VIP authorization through ASPCA. Josh was very easy to deal with, and combined with Anita; the entire experience was pleasant, thorough, respectful, and low stress. The easiest vehicle purchase I have ever experienced.

Quick and easy

We came in knowing what we wanted and an idea about price point through USAA car buying service through truecar and Nando was great in showing us exactly what we wanted and helping us get a car at the price we were looking for I would highly recommend Nando and this dealership to all my family and friends including my military coworkers.

Another 5-star experience with Subaru of Jacksonville

This is the fifth new Subaru I've purchased from Subaru of Jacksonville since 2009. The experience was 5-star excellent, as before. I special ordered a '17 Forester 2.0XT Touring. The car arrived on-time. All negotiations and promises were met (no "surprises" at this dealership. Sabino Martinez, Anita Clarkson and Phil Porter are simply the best people with whom to do business. Their service and parts departments match the excellence of the sales department. Subaru Jax should really change the name of the dealership to "Customer Service "R" Us Subaru."

Organized and Informative

Every detail was taken care of prior to my arrival to pick up the vehicle. The process was fluid and informative. They took time to show each feature in detail.

Customer Service

Everyone at the Dealership was so helpful and friendly. There was no pressure to buy or trade. Phil, Sean and Anita are amazing. I love the guys in the service department too.

Absolutely astonishing!

We were treated with respect and courtesy the minute we arrived. Our salesman Mark Minter took the time to explain the car's standard features and what I had researched online. During our test drive, he explained all the safety features. There was never any pressure or haggling involved during our visit to the dealership. Our previous car had been totaled from an accident, so we had no trade-in, but we had money for a down payment. We were concerned that we would not be able to buy the car we wanted. I had researched the Subaru Legacy and found it to be the safest car rated by Consumer's. Mark & Phil in Finance, put our minds at ease and we were able to purchase the car we wanted and with affordable monthly payments. We are so grateful for Mark and the staff at Subaru for their help and friendliness. They made our car buying experience a pleasant one-not a stressful one. THANK YOU!!!

Wonderful Experience

The staff at Subaru of Jacksonville was wonderful. I was beginning to lose hope and they were able to get me into a brand new car! Frank Woods was very helpful in getting the process started.

Extremely helpful !

Jerry was a very big help in helping me purchase my very first car ! He got me into a car with the most affordable payments ! Although the process took longer than expected he was very helpful & patient during the process & I would definitely recommend him to anybody I know !

Stellar service and an excellent product!

My husband and I are so pleased with our experience with Mark and Anita at Subaru of Jacksonville! We set out on our day of car shopping armed with a budget, a loan check from our credit union and a list of dealers to visit and cars to drive. We knew after driving the Forester that it was a great fit for our family, but we informed Mark that we intended on driving several more cars that day before making a decision. To our pleasant surprise, Mark let us leave without any high pressure sales tactics or pie in the sky offers. We returned to Subaru several hours later and Mark patiently worked with us to make the deal work in our budget. He recommended we consider Subaru financing and we walked out with an unbelievable rate 2 percentage points under our credit union financing! Anita processed our loan paperwork swiftly and with a smile. I am in love with our Forester and it was an absolute pleasure doing business with Mark and Anita!

Very respectful

I had researched months for a new car and was beyond tired of going to car dealerships and being pressured to buy today. I've had to blocked many numbers because they have called even when I told them I was interested anymore. I walked into this dealership excepting the same thing. Completely surprised by the respect I was treated with. I wasn't pressured and they didn't try to convince me to look at something else (which happened all too often). I am now a Subaru Crosstrek owner. Thankful for the staff here.

Great Buying Experience that was worth the 2.5 hour drive

I am from Central Florida and began my search for a Subaru WRX a couple weeks back. I eventually came up with a specific number in mind with the vehicle/options I had chosen. I unfortunately could not negotiate (I'm not the best negotiator) with my local dealers to come to my (what I believe) fair market price.So I expanded my search to entire state of Florida and noticed that Subaru of Jacksonville has multiple Dealer of the Year awards from DealerRater. So I figured I would send an inquiry. My initial contact was Erin who transferred me to Sabino. After discussing what I was looking for in terms of vehicle and options, Sabino was able to beat the price I had in mind. Great up-front pricing with no bull**** to have to jump though. I placed an order a couple days later without having to negotiate the first price given. Lead time was estimated to be 6-8 weeks. Ended up arriving in 3 weeks. Awesome.I arrived this morning to pick up the car after a 2.5 hour drive from Orlando. First thing I noticed was that the facility was beautiful and well kept. The paperwork process afterwards was quick and Sabino was accommodating to all my particulars with the vehicle itself. He gave me a detailed run down of the car and ensured that I had my basis covered for operating it. If I was closer to Jacksonville, I would bring my car to this dealership to get service work done based on how pleasant the sales process was and how well kept the facility is. Highly Recommended Subaru Dealership!

Really great service

It was Bruce who really made a difference. He was very patient, more than willing to let us try multiple vehicles, and was very knowledgeable about the difference/options/advantages between each vehicle. He is the one that brought us back to Jacksonville Subaru to purchase the car. Strongly suggest working with him. He is genuinely nice, not too chatty or pushy, knows his stuff, and connects well with people.Another great thing about this dealership....they guys all worked together. When Frank was out, Bruce helped us. When Bruce and Frank were busy with customers, Nando helped us. It was a seamless process. Good job guys!

Great buying experience

No pressure. Knowledgable staff. Fair price. No add-on gimmicks. Good inventory. This is the way car buying should be. I would buy from them again.

Quick and Easy

I wanted a pretty specific car, a dark grey base model WRX to be exact. They did not have any when I first went in but that one would be coming in within the next month, so i reserved it and waited in anticipation. The day the car came in I was able to pick it up. Jerry was very helpful, he went through the car and explained all the different interactive systems, even helping connect my phone to the car. Overall a great experience and great car; Jerry and the staff as a whole were very helpful in my car buying experience.

Great experience buying a car from Jerry Johnson

My husband and I recently bought a Subaru Outback for my son, who had already checked dealer ratings before visiting the dealership. He selected Jerry Johnson based on what other customers said about him. From start to finish, my family was extremely satisfied with his approach. He was patient, helpful and considerate. At the very end, when the last piece of paper was signed, and he said my son could get the car, I asked him if a band was supposed to strike up a tune. Not losing a beat, he pulled out his IPhone and we walked through the dealership to the sounds of a Sousa march!

Great Experience

I was looking for a used Jeep Cherokee, and there happened to be the perfect one on the Subaru of Jacksonville's used lot. David made the process so easy, did not pressure whatsoever, was very friendly and made the experience great. As a first time car buyer from a dealership, I would recommend this dealership - and saleman, David Dombrowski - to anyone looking to buy new or used!

Great Experience

I recently bought a Subaru Crosstrek from Subaru of Jacksonville and had a great experience. Jerry Johnson and helped me get a good deal on the vehicle. Next, Anita made the paperwork process painless. Finally, Jerry told me all the little things about the vehicle that would have been difficult to figure out by reading the manual. He even synchronized my phone and my girlfriend's phone to the vehicle. When I received the vehicle it was sparkling clean inside and out. And had a full tank of gas. The entire process from the time I walked in until I drive my new vehicle out took less than 3 hours. It could have taken even less time, but I was grateful to spend the extra time with Jerry so he could show me all the little intricacies about the vehicle. I would recommend Subaru of JAX to my friends without hesitation.

Outstanding and awesome!!!!!

This was the absolute best experience in buying a new car in my life! The staff were eager to help find the car I wanted and for the price/financing that couldn't be beat! They were very professional, courteous, pleasant and talked to us like a good friend. The process of doing the paperwork was very easy and not rushed in anyway, having no feeling of impending doom at buying the Outback. They went through in detail on how the vehicle worked--all the bells and whistles. Fantastic dealership--clean, spacious, refreshments!!!! Will tell everyone how awesome you are!. It is definitely worth the drive. Thank you for an outstanding experience! :)

fantastic service very enjoyable

I had Frank Woods and Jerry Johnson helping me. They were both so terrific and friendly and most of all honest which made it very pleasant experience all together I just love the car and look forward to many years of great service. I will recommend that dealership to everyone I talk to!!!

Amazing Experience

This was my first time shopping for a car, and I had looked around at some other dealerships beforehand. When I came to Subaru of Jacksonville, not only did I find the car I wanted, but the service and expertise offered by the staff was phenomenal.

Pleasant;non-stressful, and successful!

the customer service was so calm. we did not feel like we HAD to buy a car or else! We could make our own decision without being hovered operand feeling guilty if we didn't make the "right" one. it was an extremely pleasant experience.

Excellent service

First Subaru we purchase, did a lot of research and then chose Subaru of Jacksonville, Frank Woods was our sales agent. We order our Forester the same day.

Seamless, friendly buying experience.

We worked with Frank Woods at Subaru of Jacksonville. We test drove months out from our intended purchase date just to narrow down vehicle choices and save more for a down payment. After test driving a 2017 Outback with Frank, we did not bother test driving any other cars. We have never had a more laid back and knowledgeable sales associate experience when purchasing a vehicle. Frank was excellent in keeping in touch with use via email about any upcoming sales/deals or new vehicles in stock that met our wishes. We ended up buying the car a couple months ahead of time, due to the fact that they gave us really great no haggle pricing options and got in stock exactly what we were looking for and called us right away when it came it to give us the option to get it before anyone else did. This is our first Subaru and we will always have one from here on out thanks to Frank and Subaru of Jacksonville.

Fantastic Experience

From the moment I was greeted to the time I left, I was treated with kindness, humor and respect. Sabino was a wonderful agent who led me through the afternoon with all of the updates and new features of the 2017 Outback. This was my third Outback, so it wasn't a tough sell! He was very knowledgeable and has a great demeanor. I look forward to seeing him again when I come in for my first service visit. Anita in financing was incredible. I never laughed so much signing loan paperwork! Thank you for making the process so easy!

Good Experience.

The salesman at the dealership were all very personable. Got a fair deal and a great car. Josh was very friendly and answered all our questions.

low key and helpful

I was impressed with the appearance of the dealership, the attitude of the salesman, and the availability of cars. Instead of the usual pressure tactics Frank Woods appeared to actually care about meeting my needs. Both he and the dealership did and I drove off in a car after what was the most pleasant car buying experience i've ever had.

No hype, friendly and quick!

I knew what I wanted after researching online. I didn't expect to drive out in a few hours on q Sunday after church. This was the most pleasurable car purchase I've made from a dealer.

Made my first car buying experience great!

Ryan and Jerry were both so helpful and not overbearing. I didn't feel pressured at all. Great experience! I love my 2017 Subaru Forester!

Efficient Car Buying Experience

Subaru of Jacksonville had many SUVs with a variety of accessory packages. Our salesman, Jerry Johnson helped us to quickly find one that meets our needs perfectly. He was very patient with us as we learned about all the new technology that's installed on the vehicle. Jerry knows the cars well and was very pleasant to work with. Working our way through the buying process was easy and it didn't take too long.

Awesome Team. Very good car buying experiance.

I was looking to order a new STI with close to no miles on it while I was deployed. Juan, which was my sales representative made sure the vehicle that I was purchasing while I was gone was not being used by other customers. Doing the sales transaction, was a breeze I was in and out in 45 mins to an hour. I've been a Subaru owner for quite some time (4th Subie) and have been coming to this dealership for quite some time but first time buying a car here. The staff here are extremely friendly and inviting. Very military friendly.If I need anything Subaru, this is my first and only stop.

Amazing Dealership! Great Finance Team!

I went to this Subaru dealership because I wanted to get rid of my Honda Pilot for a car with a cheaper payment. I've been a big fan of Subaru for years. I worked with two of the most amazing people at this dealership ( Bruce Holmes and Ms. Anita the finance lady) I had a foreclosure on my credit, which made me think I wouldn't get approved. Ms. Anita worked hard and got me approved with a great rate from chase! Bruce made sure I got the car I wanted for the price I wanted in the most pressure free environment. Would continue my business with dealer!

Jerry Johnson- #1 salesman. Really enjoyable experience

Had a great time buying my first new car and first Subaru. Jerry's no pressure and honest sales style was truly refreshing. The rest of the staff was quick and accommodating throughout the whole process too.

Car buying made easy.

This dealership and in particular, Jerry Jones' were recommended by my neighbor. Jerry was very helpful in showing me a new car and explaining the ins and outs of the Subaru as well as their terrific financing programs. There was no pressure and Jerry was professional,helpful and friendly..Thank You.

Very fair and professional

My wife and I went into the dealership with an intention to gain more information about and hopefully confirm our decision to purchase a 2017 Forester. We were ready to buy but didn't know if the model we wanted would be available for our agreed upon budget. Always considered the Forester a truly unique model: safe, comfortable, excellent resale value, outstanding Consumer report ratings and a great value based on comparable models in its class.Luckily the model was available and my offer (based on a fair price from Truecar) was accepted with almost no negotiating. I really think we got a fair deal and everyone we spoke with were tremendous. Nando DiPasquale, Russ and Philip were fantastic. We have received follow up calls and emails offering any support or help.Love the vehicle and feel secure the dealership is there when we have questions or need service.Would recommend Subaru of Jacksonville to anyone looking for a new car.

Car purchase

I had a very pleasant experience. I would recommend the dealership to anyone. Everyone was friendly and hospitable. All my questions were answered.David explained every detail about my car purchase. My phone calls were returned promptly.

Pleasant experience

Knowledgeable about automobile. Very experienced when it came financing an paperwork. Willing to negotiate to get to a fair price and trade in. All good.

Amazing Experience!!!

My husband and I had spent weeks shopping around for a new vehicle. By the time we stepped foot on Subaru of Jacksonville's lot, we were beat up. As Jerry approached us, we braced ourselves for the pushy "car salesmen" treatment we had been receiving elsewhere. Turns out that's how you've got to act when selling anything other than a Subaru. Jerry was knowledgeable, easy going and relaxed; he answered questions we didn't know we had. And when it came time to make our purchase, he was extremely patient as we changed our minds, and then changed them again. Financing was actually fun; Anita is a blast and super helpful. At the end of the day, we drove off in the car of my dreams and huge smiles on our faces because the experience was amazing.

The "Gold Standard" of Customer Service

J. Johnson was our first point of contact with Subaru of Jacksonville and his customer service was nothing less than exceptional. Mr. Johnson conducted himself in such a manner that all auto representatives should model; in fact, there's a particular dealership in the North West Florida peninsula that should revamp their education and training for their sales personnel. I want to personally thank Mr. Johnson for his exemplary customer service to my family, as well as his Service to our country - Thank you!

Great experience!!!

The service was excellent! Nando was very helpful and knowledgeable about the Crosstrek. The staff was very friendly and helpful making the purchase of the vehicle very smooth.

Did we dream this experience?

My husband and I had the best car buying experience we have had! We went to Subaru of Jax on Saturday 8/27/16 after over a month search for a car. After being treated with what we consider disrespect from other dealerships, we decided to give this one a try. We originally asking for a salesman who was on vacation, so we were helped by Josh Strickland. We would give him more stars if they were available. He treated us with great respect and was so patient with our questions and test drives. It was raining a lot on Saturday and he went out in the rain and brought back 2 or 3 cars for us to try. That is great customer service! After finding the car we wanted we had such a great experience with negotiation process. Josh gave us a very fair price for our trade-in and we got the deal we ask for. I know that is hard to believe from a car dealership, but it actually happened. We would absolutely tell everyone to ask for Josh Strickland for a great car buying experience. Thank you Josh! We love our 2017 Subaru Legacy!

Outstanding Service

A new 2017 Subaru Forester with help from salesman Frank Woods. He was polite, knowledgeable, excited about the cars he was selling, without any pressure to buy. He wanted it to be the right vehicle for my needs.

Outstanding service

We just bought a new 2017 Outback Limited. We were able to finalize the transaction and own the car in less than 24 hours from the very beginning to the end with Jerry Johnson who was kind enough to walk through every feature of this SUV. It was a very tough decision for us because the dealer had so many Outback Limiteds we could choose from in their own lot! Incredible dealer; outstanding Sales.

Remarkable, impressive and incredible-a big BZ!

Allan W. Tuck Tucker, BMCM USN Ret.Subaru of Jacksonville, Inc.10800 Atlantic BoulevardJacksonville, Florida 32225Greetings,On the day before my 75th birthday, along with my brother, I drove to Sabaru of Jacksonville to try and find a vehicle I couldn't seem to find anywhere else! I waited for almost a year to find the exact one that fit my needs. I walked into the showroom and was not assaulted by numerous sales representatives. I met Erin and explained to her what I was looking for and she in turn introduced me to salesman Jerry Johnson. After chatting for a bit, we realized we had something in common as we are both retired from the United States Navy as Master Chiefs. I was a Master Chief Boatswain Mate and he was a Master Chief Stew Burner (cook). Jerry Johnson showed me the exact vehicle I had been looking for. We haggled a bit and then I was introduced to Dannyyou know, the guy in the back that salespeople have to go to in order to try and get the buyer a better deal. We finally came up with a mutual price that we were all satisfied with. Before I took it off the lot, they wanted to detail it. My brother and I went and took care of a few errands and upon our return, my dream vehicle was cleaned, had Armor All on the tires and gas in it! Anita had all the paperwork ready, took my payment and I was on my way. I left for a return trip to Lake City, Florida with a new vehicle which was exactly what I had been looking for so long) and a new friend in Jerry Johnson. I even received a Happy Birthday email from him the next day! What a remarkable, impressive and incredible outcome from my experience at the Subaru Dealership! A big Bravo-Zulu for all involved. Thanks to all of you. ~~Fair Winds and Following Seas~~Allan W. Tucker, BMCM, USN Ret.

Pleasurable Experience with no Pressure

This was the best car buying experience of the several I have had. Everything about the experience was informative, to the point and fun. My sales person was very knowledgeable and helpful. He asked good questions to understand what I was looking for in a new car. He was then able to show me vehicles which I was interested in and did not try to upsell. The actual buying experience in the finance office was also excellent. There was no attempt to sell add-ons like tinted glass, finish protection or extended warranties. True to the salesman's word there were no surprise extra fees or taxes. The whole experience was relaxing, low key and professional.

It was great!! Took home my first Subaru!

Frank Woods was great! He made buying my first Subaru effortless! Thank you so much! I love my new crosstrek! He was able to answer every and all my questions!

Excellent experience buying first new car!

My fiancee and I recently graduated college and were in the market to buy our first new car. I went in to look at the 2017 WRX and wound up driving away with it that day for a price we could afford. They put no pressure on us and let us take the time to decide if this was the right move. Frank and Anita were absolutely amazing in helping us out since this was a new experience for both of us. They couldn't have been nicer and more patient while we worked everything out. My fiancee drives an older subaru outback and we will definitely be back to get her a newer one when we are ready! Can't recommend this place enough, they were super friendly and made buying a car easy.

Another PERFECT car buying experience

I had the pleasure of purchasing my 2nd Subaru from Josh Strickland and Subaru of Jacksonville. Josh found the exact car I wanted and got me a GREAT deal. The no pressure easy going atmosphere is a refreshing change from other dealerships and car buying experiences I've had in the past. Every time I have visited the dealership I have left feeling like a family member rather then just a customer. Thanks Subaru of Jacksonville for another PERFECT car buying experience!!!!

Awesome !!!!!!

My salesman Franks Woods is the reason i bought my subaru that day , and the fact that subaru of jacksonville fl was great no pressure no games up front treated me like gold they have the right thing going on from the my salesman Frank Woods to Anita Clarkson what team i felt right at home Anita gave us great advice , and Frank he was awesome took care of everything for me set up everything for me and my wife we felt like we were somebody important !!!! i only stopped in to see the new 2017 outback wasnt really going to trade but after a test drive my 2013 outback seemed old love the the new 2017 thay changed all the things i would have to make it better ,and Frank Woods could tell me about every thing i am glad i gave them a chance to earn my automotive buying . Remember to sell a product you people who care about that product and are happy to share their passion with you .

Great Experience

Bruce helped me narrow down the color and options on the best Forester for me. He was patient when I wasn't as understanding about some options and made buying the car easy. Very upfront and didn't use any manipulative sales tactics.

Great Experience

My experience at Subaru of Jacksonville was great. I had been going back and forth in my mind on which vehicle I was interested in and what color after a few trips to the dealer. Last week I decided spur of the moment to take another drive over to look at the colors again in person of cars they had on their lot. Frank Woods just happened to be in the lot while I was walking around looking at the colors. They were unloading a delivery of new vehicles from the truck. Frank asked if a salesman was helping me and I told him Mark. He said that Mark was on vacation and he would be glad to help me. He showed me the colors that I wanted to see again and answered my additional questions. We then went inside to talk numbers. Frank made my deal happen and that same night I was driving home in my new 2017 Subaru Outback. Frank made my car buying experience a real pleasure!! You can truly see that Frank makes customer service his priority. He was a great salesman, pleasant, patient, informative and a nice guy. I would highly recommend Frank and Subaru of Jacksonville.

Very good experience

I had a great experience with Frank and the Subaru of Jacksonville. I reserved a Crosstrek for leasing and looking forward to driving it soon!

HANDS DOWN THE BEST!

Sabino Martinez is truly great salesman and all around nice guy. Loved dealing with him! No pressure sales. I walked away with a great car and great deal. I couldn't be more pleased and will only purchase from them in the future. Customer for life.

Best Sales Team in Jax

Went in on a late Tuesday evening with 2 trade ins. Not only did they give me the best offer on my cars, but they stayed late and helped get my deal done. I would highly recommend stopping in and talking with Gene Flora. He was very helpful and made my buying experience easy. I have bought 8 cars from dealers and he may have been the easiest salesman I have ever dealt with. Anita Clarkson made our financing a breeze as well. Best buying experience I have ever had. A thanks all around.

Excellent experience! Took lots of time with us.

Our salesperson, Frank Woods, spent lots of time with us. As this was our first new car purchase in quite a few years, you can imagine how many questions we had about all of the new technology and features. Frank answered our questions and showed us all of the new features and options until we were comfortable with everything. And he knows Subarus inside and out!! Very low key and no stress to hurry up and make a decision. This is our first Subaru, and we are delighted with the vehicle.Phil Porter in finance was also very helpful and low-key. What a pleasant experience!!

Thank you, thank you, THANK YOU!

First things first, we are absolutely LOVING our 2017 Subaru Outback! If you are reading this, my guess is that you are considering purchasing a Subaru, and to you I say, run, don't walk, to Subaru of Jacksonville.We simply cannot say enough wonderful things about our experience. Jerry, our salesman, was knowledgeable and friendly, but not pushy. He allowed us to approach him, answered our questions thoroughly, and maintained great communication with us throughout the buying process. We also enjoyed our experience with Anita in finance, when it came time to complete the purchase. We felt at ease and well informed (and again, not pressured) and walked away comfortable that we'd gotten our money's worth.We are grateful to Jerry, Anita and the entire SOJAX team for making this an enjoyable experience. We'll definitely be back!

Easiest car buying experience

We've purchased many cars over the years and this was the most pleasant car buying experience we've ever had. We did extensive research before car shopping and knew what a fair price was - SOJAX offered us a fair price from the start. We thought we were going to spend all day at a dealership, but we were pleasantly surprised to be heading home way before we expected. Thank you Juan and team!

got what i wanted

i wanted a Legacy-on a trade-in.sales man Jerry Johnson was very polite and professional.i love the car-thank you. Kathleen Schmitt

Sometimes it pays to go out of your way

My wife and I wanted a specific 2017 Subaru Legacy and emailed a number of dealers in Florida about ordering one--this in early June. We had test-driven a 2016 at a local dealership in Palm Beach County with the help of an overly eager and annoying sales rep who, frankly, typifies auto sales people in this part of the state. After some unhelpful responses--including one from a Miami dealership that told us 2017 Legacies would not be available until September--we contacted Subaru of Jacksonville. Jerry Johnson, a prince of a guy and a retired navy man, replied quickly. We discussed the details of the car we wanted and the value of our trade-in. He got us a very good out-the-door price, and a $1000 credit card deposit got the order process underway. Interestingly, no sales contract was required, but the agreed-upon price never changed. Our car arrived in late July, and we picked it up on August 1. The closing was handled quickly, efficiently, and professionally by Anita Clarkson, who mentioned extended warranties but didn't push any of them. We found this both unusual and refreshing.We are seniors with lots of car-buying experience, including using the internet for shopping and dealing. We know that all car dealerships, and their sponsoring auto makers, are not created equal. Our experience at Subaru of Jacksonville--nearly 400 miles from our home in Jupiter--bore this out. It was positive in every respect and ranks among the best transactions we've had. When people ask us why we went all the way up to Jacksonville to buy a car, our answer is, Sometimes it pays to go out of your way.

Great dealership

I would recommend this dealership to all my friends they are very polite an work with you an it has a nice lay back atmosphere. Salesman Frank Woods was a great guy an was a pleasure to do business with.

Juan Hernandez is the ultimate pro'

Juan Hernandez made the buying process a pleasure. He has made me into a long term customer.that I will recommend to any one looking for a fair and honest deal on a Subaru.THOMAS POPE

No high pressure sales tactics

Subaru of Jacksonville has a very professional and knowledgeable staff. I've bought 2 cars from them now. They have the largest inventory I've seen at a Subaru dealership, granted I've only been to 3 that I can recall, but they have at least 4 times the cars on the lot of any I've seen. This increases the odds of you leaving same day with exactly what you're looking for in a Subaru. There's no need for high pressure sales tactics. They believe in the product they are selling which translates into a good customer experience. Some dealerships I've been to try to swarm you with personality stereotypes in an attempt to sway you into choosing something you'll settle for on the lot. At Subaru of Jacksonville, chances are they have what you want on the lot and I didn't feel any scummy sales tactics were involved. I've left both times feeling very comfortable with my purchases. No buyers remorse ever.

Sales review

Our salesman, Jerry Johnson, always made a point of coming over and talking to us whenever we would bring our first Subaru in to be serviced so we looked for him when we decided to buy a new one. He was, as expected, very friendly and knowledgeable and made our buying experience very pleasant and extremely satisfactory.

Ridiculously Good Service

Bruce Holmes is top shelf. He picked me up from St. Augustine, early a.m. as I couldn't arrange a way to get there that early, offered to stop for coffee if I needed it on the way back to the dealership , had test vehicles and paperwork ready, and couldn't have been more relaxed in his approach. This is how you treat your customers!After a less then desirable experience at the Subaru of Orange Park location, that is not affiliated with Subaru of Jax, I was dreading the act of acquiring a vehicle after 10+ years of not having one. I almost gave up but Bruce's phone dedication to saving my sour attitude after the Orange Park old school approach ( don't listen and grease numbers ) showed me there could be light at the end of the tunnel. He listened to what I wanted and called back with the deal I asked for. So simple. He is upfront, knowledgable, and delivered on his word. Phillip the number wizard who assisted Bruce, made signing my name over and over an enjoyable experience and had no issue with all my questions. Good man! Having snacks and drinks available kept me motivated when waiting, and topping it off by leaving with a full tank of gas, on a tight time schedule...was just ridiculously good Service. This experience, after years of avoiding car dealerships, gave me warm fuzzy feelings instead of the need to shower off another icky exchange and curl up into a fetal position. All I can say is I am a happy woman and will only go to this location and if you want a genuine, smooth, first class approach then Bruce is your man.

Great Customer Satisfaction

There was no need for us to go elsewhere as Juan Hernandez is a great salesman and a consummate professional. We did not have to do much other than trade in our vehicle which Juan got us a good trade and we did not have to sell it ourselves and look at all the great new cars!

Outstanding Customer Service by Juan Hernandez

We have purchased our second Subaru at this dealership. Juan has been our salesman for both and has done exceptionally well! He knows how to not only sell cars but to remain attentive to the customer's needs and continues the assistance even after the sale of the vehicle! THANKS JUAN!!!!!

Fast, Friendly, Went Above & Beyond

I can't say enough amazing things about my car buying experience. First of all, it was the quickest I've EVER gotten in and out of a dealership, which is by far what I care the most about. Anita answered the questions I had and we got the paperwork signed in mere MINUTES. Daniel was incredible and took the time to address any questions I may have had about the car. David thoroughly covered every facet of my new Subaru and even filled my car up with gas. Everything was first class. I don't know what my next car is going to be yet, but it WILL be a Subaru and it WILL come from Subaru of Jacksonville.

Replacement floor mat

After taking my Subaru to the car wash, I discovered that one to the rear floor mats was missing, I went to the parts department to purchase a replacement mat. The parts department manager, Shawn stated that he might have a mat on hand. After checking, he found a mat for my car. I greatly appreciate Shawn efforts.

what a great day!!

I came in for service on my 2009 legacy and left that day with a 2017 legacy. Frank Woods was my salesman. He made me feel so as ease. He is such an easing going gentlemen. I bought my 2009 here and now the new. thank you Frank for everything. Anita Clarkson helped me last time and now this time. Nice to see old friends.Daniel Kane, thank you!!

Car Buying without Pressure is actually Enjoyable!

My salesperson Mark was really easy to talk to for a few hours as he showed me several cars in the used and new inventory. Very knowledgable, and was willing to even field questions from my eager teenager. I started by emailing him and within a short time, we set up an appt to meet. I walked right in and after a few easy questions about my needs--we were right on the Crosstrek...he had several color/option combos to look at. After we picked the car, we went to Anita's office to work on numbers. No pressure. Felt very good about the conversation and the final price was even under budget. I can't remember this being so easy in the last 10 car purchases I have made. I kept thinking--wish i would have bought a subaru earlier in life. (its our first!) It won't be the last though. Thanks for a quality experience. Jon

Great experience!

Even being a repeat buyer of several outbacks, I learned about several new features. Frank took the time to go over the Eye sight system.

Car Buying Made Simple!

Being very new to car buying but very hesitate with a first time purchase, Subaru of Jacksonville made the experience easy and worth my time. Other dealers didn't even come close to their level of service! It was clear that Jacksonville Subaru has a family oriented passion for getting people the right vehicle.I knew what I wanted in a Subaru. One initial phone call to Bruce and he found me what I wanted. Buying a new car when I did was the best time to get a great deal with their incentives. Driving five hours to pick up the SUV was worth it overall! Kimberly was fantastic at explaining everything on my level of understanding and Anita was very fun and personable! Their service is fast too. I was so wonderfully accommodated by Bruce through text messaging and phone calls while I was at work, even answering all my questions after hours! By the time I was at the dealership, all the paperwork was ready and in order, a few signatures later I was in the car and out the door! I know that if I have any questions or concerns I can contact them anytime and they'll have the answer I need! If you live in the panhandle of Florida, the local dealers are not worth the headache they'll give you. Just give Jacksonville a call instead!

Excellent experience!

My entire experience with Subaru of Jacksonville was great from start to finish. Due to living out of the area, I simply e-mailed my salesman, Frank Woods, and advised him of what I was looking for. Frank found my car, handled my credit app over the phone, and got me approved all within the day. When I arrived to pick up the vehicle, the paperwork was all complete and just needed my signatures. I can't speak highly enough of this dealer and the staff, and I would highly recommend them to anybody. As for the vehicle, the 2017 WRX is unreal. The guys had it cleaned up perfectly and it drives unlike anything I've been in before. Again, highly recommended!

Great Dealership

Had a great experience at the dealership! They were very friendly and not pushy at all! They were very helpful and found a car at the exact budget that we needed and didn't try to upswell us! We ended up walking out that day with a car!

Nando was so helpful!

Nando did not hassle us at all. He was very helpful and not pushy. I found the car I wanted and the deal is needed to make it happen!

New 2017 Subaru Outback

My car buying experience was surprisingly pleasant. Went in with the plan to order a base Subaru Outback Premium. I was given a below MSRP price during my test drive visit a week before. When I arrived, I test drive a new one they had on the lot with a lot of extra features (power rear gate, moonroof, all weather package, auto dimming side mirrors, and auto dimming rear view mirrors) and ended up buying it for just a few dollars more than the base! I mainly worked with Frank Woods who was a pleasure to work with. Not pushy at all just, told it like it was. He was very fun and told some great stories along the way. Even after I purchased the car he stayed persistently nice. He seemed genuinely excited to go over all the features of the car.

They found my exact car!

I was looking for a very specific model of WRX and it had to be blue. After a horrible experience at the *other* Subaru dealership here I contacted David because of the positive reviews here. They didn't have what I was looking for but he offered to find it in the dealer pipeline. It took a month to get here from Japan but David kept in contact with me the whole time and answered every question. There was zero pressure and zero upsell from him and they honored pricing we discussed with no hidden fees. It was a very pleasant experience all around. David was beyond professional and very easy to work with. I cannot recommend him enough. Finance with Anita was also smooth. There was a bit of an upsell for the warranty etc but pur decline wasn't argued and Anita was very sweet.

Stress free experience

Frank Woods was our salesperson. His knowledge and kindness made our experience of buying a brand new car for the first times a very pleasant experience . A big thank you also to Anita for her useful guidance in the financing process.

Very good custumer service

I bought a good car at a good price. Frank was very helpful and I think the car fits me very well. We looked at quite a few different SUVs.

Excellent experience

Have purchased 3 cars from this dealership. The latest one was hassle-free (was quoted a price online). Salesperson Rob Rose was extremely helpful and knowledgeable. Remainder of the staff was as well. Totally pleasant visit, and would definitely but from them again.

Good Experience Buying a Used Vehicle

The service was great and everyone was very helpful and relaxed. They were willing to deal with me and I did not feel pressured into buying a car or making a deal.

Drove from Miami to Jacksonville to buy a Crosstrek

Our experience at Subaru of Jacksonville was excellent. We met our salesman Juan Hernandezover the phone, and we felt confident to drive to Jacksonville to complete transaction.He was straight forward from the very beginning and very informative. Juan took his timeand sat with my son in the car, they set up all the extras that Subaru offers, from clickersto code for Hatchback, and car locator. In addition to buying the car in Jacksonville, we had it shipped from Jacksonville to California, and he was very helpful with the logistics and with the delivery of thecar to the carrier, and the set up of locator in order to track the car.First time, that we purchase a car and feel like it was an informed purchase, at the right priceand never feeling rushed to make a decision.We are first time owners of Subaru, a great car with nice features, and Juan at Subaru of Jacksonville, is definitelythe salesman to ask for, in order to have a well informed smooth transaction.

Frank Woods was s great salesman that took care of my father

I went to the dealer to look for a truck for my 83 year old father and they had exactly what I was looking for at a price that was perfect for him on his fixed budget. The salesman Frank Woods was everything that I could ask for and he was also extremely professional. My dad lives in Lake City and Frank even offered to ride with me over there to let my dad look at it. Thank you Gary Hyde

Excellent

Everyone at this dealership was friendly, informative, professional, and relaxed. We were not pressured at all. And we were quoted a price that according to our research was reasonable. We left feeling we had been treated well. Plus, we love our new Impreza. We would highly recommend this dealership and its people to anyone considering a Subaru.

Wonderful dealership! I finally got my dream car!

This was my first experience with Subaru. Our sales lady was cordial, friendly, very knowledgeable and patient. She answered all of my questions. She explained things to me clearly and in detail. I was very impressed with her. The financial officer made my "purchasing my dream car" very easy. Everything was explained to me about my purchase. I loved my experience at Subaru. A friend of mine got me thinking about Subaru, she loves hers, but most of all I love the Subaru commercials on television. Always heart-warming. Thank you Subaru. I made the right choice!

Purchased Subaru Forester

Found the vehicle I was looking to buy. Features were exactly what I wanted. Price was in my range. Did not feel any high pressure to purchase the vehicle.

Great Experience

We just leased a Subaru 2016 Outback from Juan Hernandez. He was patient and answered all of our questions amicably. He was friendly and professional helping us to find the perfect vehicle for us. He is very knowledgeable about the Subaru. Eyesight was very important as well as the accessories we wanted. He found the perfect vehicle for us. We traded in our previous leased SUV and drove our new Subaru Outback home. We will be going back to service our new Outback when it is called for. Thank you Juan, you were great. Anita Clarkson in the Finance department explained everything that we needed to know. Mr. Phil Porter was very helpful as well. It is truly as they say "Drive A Subaru, You'll Buy A Subaru".

Amazing Experience

I just purchased a 2016 Subaru Outback from Frank Woods with Subaru of Jacksonville and it was a great experience. Not only did he sell me the most fabulous vehicle I have ever owned he was also the most kind, informative and pleasant sales person I have ever had the pleasure of working with in the automobile industry. He spent about an hour with me introducing me the my new car and believe me I had some questions. My husband was as impressed with Frank and I was. Thank you Frank for your time and patience while introducing me to my wonderful new vehicle.

No Pressure

I found the sales-person to be helpful and encouraging without the high pressure sales tactics I expected. I was allowed to take the car to my own personal mechanic too.

Excellence.

Josh Strickland did an outstanding job in selling us a new Subaru. We highly commend him for his pleasant attitude, his knowledge of his product and courtesy.

Great experience

Today I bought my first car from Subaru of Jacksonville. After having been to a few dealerships already, I was becoming fatigued with the whole car buying process. I'm glad I gave this place a chance. Juan and Jerry were both easy to talk to, and patient with any questions or concerns I had during this process. Though eager to earn my business, I neither felt pressured nor pushed by either of them to buy a car here. I had read a previous review that stated that the buyer felt like this place was "customer-centered," and that's exactly how I felt. I have a peace of mind, and know I can call them with any further questions or concerns I have about my new car. Thank you, Subaru of Jacksonville, for such a great experience!

Painless

I was pleased with the service I received. Everyone was friendly, patient and knowledgeable. If I did not find the auto I wanted at the dealership they were willing to search for the one that would be perfect.

Comfortable

Frank Woods made this car-buying experience relaxed, comfortable and fun. It's a low-key environment with personal service. Ryan helped out at the front-end by providing us with a cool test-drive.

servuce

I've had numerous issues with the file tank computer I fill up says I have 260 to a full tank drive off the gas station lit it drips by 40 leaving 220 till emtpy. I have gotten down to 3 miles left in tank and can't get over 13 gallons in the tank. Yet it was a strand the service depth git exactly 15.9 gallons in the tank. Then took the car for oil change and tire rotation. Supposedly they did it in 29 mins, all of it after telling me I had two customers waiting well there was one in the center know one else anywhere. I called other Subaru dealership they said it takes about a hour .you would think since they have to drive the car on to the ramp. Take off all the lug nuts rotate of the tires.take the oil filter off .lower the car then add the oil drive the car out. Unless their a Nascar crew I don't think it happend the gas issue has been issues with others . I've asked them about the sensor they think I'm crazy. We also new that when we leased the car the door which we where told had a small ding in it they had to fix found out later the whole door was replaced, when the sales man asked me to use my key to open the door a month later.. well it didn't work I've asked for the owner to fix this and call us nothing .we will never deal with them I don't like people who are not forth coming. They also everytI'm we take it in check fluids well they don't , but however Firestone did for us.Tire light has came on twice tey said it didn't but my Subaru app says it did. It's stupid to not tell the truth over something so small. This is a lease and all payments have been made to chase and the car only has 6700 miles our my Subaru didn't give us a message hey you need a oil change it said 12,000 miles book says 6,000Anyway never will myself or my son until the man or his son makes this right it's so stupid.

Excellent dealership!

This is the second Outback we've purchased from Subaru of Jacksonville. On both occasions Sabino Martinez was the sales rep that handled the transaction. He is so knowledgeable, thorough and courteous...just a real pleasure to deal with.

Thank you Jerry Johnson

I felt very comfortable working with Jerry Johnson. He was knowledgeable, professional, and friendly. He took a great deal of time to explain all the bells and whistles. He was not the least bit pushy which I really appreciated. Everyone at this dealership was so friendly and helpful. This was a good experience and I will certainly recommend Jerry and Subaru! Thank you!!

Truly the best car buying experience

Mr. Frank Woods has really good knowledge of cars and take his time to explain to me all of the details. He is funny and professional at the same time. He went out his way to make sure I received the best price with the options that I need. I am so happy that I made the right decision to visit Subaru of Jacksonville and met with Frank. He is truly the best of the best.

Great deal on a great car!

Even before we reached the showroom door Rob Rose was there to greet us, offer us refreshment and listen to our needs. Before we knew it he was educating us to the wonders of Subaru engineering and letting us test drive both a used and a new vehicle. Although the previously-owned Forrester we test drove was a great deal we settled on the new Outback and we love it! They practically let us write the deal and our salesman, Rob ( who has a mechanical background) even offered to come in on his day off and personally install the trailer hitch we needed on the vehicle! The whole experience was great from start to finish!

Excellent car buying experience

Frank went out of his way to ensure that the sell went as smoothly as possible. As a long distance buyer descriptions and information was by phone and verified accurate on arrival for pickup. Very good experience!

Awesome Car Buying Experience!

Jerry and Anita made the purchasing process the least of my worries. I had my eye out for a 2016 Crosstrek and they made it happen with ease. If you're looking for a comfortable environment with welcoming employees to buy your car I highly recommend Subaru of Jacksonville!

Big surprise

Not the typical auto dealer, no hassle, no games and easy to negotiate with.

This was the first time buying a car was easy.

I was very pleased with the way I was treated and how easy the entire process was. Frank was so very helpful. I believe he went over and above what was is the usual for selling a car. He was not aggressive and was very pleasant to work with.

Wonderful Experience

We have purchased six cars from this dealership over the last 15 years and each and every time it has been a wonderful experience. Jerry Johnson and Sabino Martinez have been our salesmen for many years and both of them are great to deal with. They treat us like family each and every time we visit to either purchase or bring our car in for service. This last time we purchased two vehicles a week apart and Jerry and Sabino really go the extra step to make sure that everything is taken care of from start to finish and go as smooth as possible.

Help for an old widow lady

On Sunday decided ! My car was 11y, no air too many repairs. Juan asked me if he could help. He made me feel comfortable with no pressure at all. This is my first time purchasing a car on my own. It will probably be my last car and I am looking forward to the journey. Thank you Subaru and thank you so much Juan!!!!!

Easy sale

The transaction was short and sweet. No pressure. I had a fantastic experience with David D. He was patient and not pushy. This was the first dealership we stopped at and the first car we looked at. Will definitely be back and refer others. The price was fair and very happy with our experience.

Fantastic Experience Purchasing my First Subaru

I had a fantastic experience working with David Dombrowski at Subaru of Jacksonville. This was my first purchasing experience with Subaru and I was very impressed. After our initial test drive, we sat down and discussed the numbers. The initial offer he gave me was fair, but I still wanted to look at some other vehicles before making a final decision. There was no pressure to stay and buy the car right away. He explained to me that they don't play games there and the offer would still be valid after I looked around.I did shop around and had less than pleasant experiences at other dealerships. However, throughout that period, I still kept in touch with David and he was able to answer my questions through email. We were even able to get to a ballpark figure of what I should expect to pay for the car when I finally did come in. The dealership still needed to inspect my trade-in before agreeing to any actual numbers.When I came in to buy the car, the car I was interested in was on a test drive. David immediately started the purchase process to make sure I got the car I wanted. We were able to quickly get my trade-in appraised and negotiated a great price on my new Forester!After the agreements and contracts were all signed, David put in a full tank of gas in the car and walked me through everything I needed to know about operating it. He even helped my wife watch our tired and cranky one year old as I was transferring everything from my old car to the new car.David treated me honestly and with respect throughout the entire process. I would absolutely recommend him and Subaru of Jacksonville to anybody.

Wonderful customer service

This is our second time getting a new vehicle from Subaru of Jacksonville. We knew we wanted to work with Frank Woods again because he gave us such a wonderful experience the first time. He recognized us immediately and remembered our names (including our son) and what car we bought a year ago. It's hard to find that kind of service these days. When working with Frank, we never felt pressured into a car as we had with other dealerships. We decided to lease an Outback. This is the first time my husband and I had ever leased a vehicle and Frank was very helpful in answering all of our questions. We will be recommending this dealership and specifically Frank to anyone we know in the market for another vehicle.

we walked away satisfied that we got a good deal

We got the vehicle we wanted at what we felt was a good price - we are very satisfied with our purchase. We appreciated Josh's handling of the process-he was professional and pleasant.

Car shopping

Mr Frank Woods in sales & leasing was very professional. He answered all our questions and was prompt with the figures. I think they value their employees which in turn makes for a better experience. If your employees are happy, everyone is happy. Also, it's very clean. I've been to big name dealerships that are not,

Wonderful!

We were greeted warmly and treated with respect. We were not pressured and are very happy we chose this dealership for the purchase of our new Outback. Both David and Anita were professional and friendly and made our experience relaxing and comfortable. We love our Subaru!

Best Dealer Experience I've ever had

It was amazing. I used their military buying program and the deal was excellent. They gave me top dollar for my trade the first offer. Standard military pricing was 2000 below MSRP. Frank showed me how to use all the tech in the car. I love my 2017 WRX.

Kimberly Schneid, the salesperson who assisted me is awesome

Kimberly Schneid was very helpful and knowledgeable about the entire automotive process. She welcomed me as I walked into the dealership and made me feel welcome. When I came back later in the following month to pick up my license plate, Kimberly was unavailable, so Josh Strickland jumped in and helped me without even being asked. Overall, excellent customer service. Kimberly and I had agreed on the price before I came back in to buy it (2nd visit.) She had everything ready to go as she had promised. As I paid cash for the vehicle, I did not deal with finance or management. I rated quality of work "average", as I had to purchase a new battery the very next morning after picking up the car. Otherwise, a superb experience and I would highly recommend your dealership!!

Super Duper Happy Customer

I can absolutely say that buying my Subaru Tribeca from Frank at Subaru of Jacksonville was the best decision I have ever made in buying a car. It was the most happy, smooth and wonderful experience ever. I am so in love with my new Tribeca. From the test drive to the no pressure sales, I immediately fell in love with my car and Subaru of Jacksonville. Thank you Frank for being so wonderful! So wonderful I brought my Mom in the next day and she ordered her new Crosstrek and will be taking delivery when it comes in. We will be returning for our next purchase and when it is time to buy my daughter her first car. My son also has the Subi itch!!! #sojax #happycustomers #subarufamilyforlife

Excellent Customer Service!

I made a phone call from Orlando and Josh answered. We had several calls back and forth. Within a day we purchased the car we want. We were given all the information we needed to make car buying experience smooth. I would highly recommend them, whether it's a Subaru or one from their other inventory!

Josh helped me find my first new car!

I came home for vacation in March and went to test drive with my dad, expecting to plan out a purchase some time in 2017. Fell in love with the Crosstrek. Put down the deposit that day, and had a special manual version ordered from Japan. After a couple of salespeople had to leave, they set me up with Josh, who was always available for my questions and helped me out a great deal. His service is great. My car came in about 2 months, and I absolutely love it. It has everything I want and need. I'm very much looking forward to the next years with this vehicle, and feel confident in Subaru of Jax to help me when I need it!

Buying a WRX for my son!

The 1st day we met Frank Woods was friendly, pleasant, and fun!! Frank was knowledgeable & very professional making the entire experience fun!!! Also, Anita in the finance department was the same.What a great team. Thanks guys for making this fun and so easy!! I will be back and will recommend this dealership to all my friends and family. The owner, Mr. Porter should be very proud!!!

Excellent experience

This was the perfect car buying experience. No pressure, no calling me every day with pressure to buy. This is my 3rd Subaru, I love them, perfect car for me. David Dombrowski was a wonderful, laid back sales agent who took care of all my needs and questions. David got me the exact car I wanted, at a great price, with no BS. Phil Porter, Jr. is excellent in the finance dept., he got me a great competitive rate, and got me in and out in record time. I would highly recommend Subaru of Jacksonville.

Absolutely incredible

This was my first time buying a car and the Kimberly was the greatest person to go to. She was able to work with me until we got everything to work perfectly with my budget which wasn't easy. I couldn't thank her enough for her wonderful service when I purchased a 2016 Impreza

Great Car Buying Experience

I recently purchased a 2016 Outback from Subaru of Jacksonville. Initially, I was leaning towards the Outback but was also interested in the Forester and other brands' smaller SUVs and crossovers. On my first visit, Frank Woods took nearly 2 hours of his time to let me test drive both the Forester and Outback and look at all of the different trim levels. During this time, he did not pressure me to buy, try to get me to let him "run the numbers" or anything resembling pushiness. My test driving experience at a local Nissan dealership did not compare. They wanted to "run numbers" as soon as I showed up, rather than taking the time to show me their product. I basically ran out of that place. Once I decided to purchase an Outback, everything ran smoothly. I got a fair offer on my trade in (I had already gotten quotes from other potential buyers). The financing process ran extremely smoothly. Even though it was late when we finished, Frank took the time to help me set up everything in my new Outback. I never felt taken advantage of, disrespected, or rushed to make a decision, even as a relatively young, inexperienced car buyer.

Easiest Car-Buying Experience Ever!

I found Mark Minter and Subaru of Jacksonville through the car buying program of AARP. I knew the car I wanted, and Mark gave me an even better deal than the True Car price through AARP. He was knowledgeable about the car when it came time for me to pick it up, giving me a complete run through of all the bells and whistles. I would come back to Mark and Subaru if I ever need another car.

Frank Woods is the Best!

Thank you, Frank Woods for making the purchase of our 2016 Subaru Forest the most pleasurable experience. You are so passionate about Subaru, and it is contagious! You listened to what my husband and I wanted in a car, and you directed us to the car that fulfilled our dreams. This was absolutely, hands-down, the most pleasant car-buying experience we have ever had. The test drive was awesome when you demonstrated the safety factors of the Subaru. How impressive. You and the Jacksonville team made everything pleasant and simple. Thank you, Phil, for explaining the warranties so carefully and simply. Thank you, Frank, for your follow-up courtesy call to see if everything was to our satisfaction! Thank you!!!! We are more than happy. You ARE #!.We drove a Subaru - and we bought a Subaru!

Best Car-Buying Experience of My Life

Three weeks ago, I purchased a 2016 Subaru Forester Premium from Subaru of Jacksonville after extensive research to determine the best vehicle for my life style and the best approach to buying a new car. I have purchased numerous cars over the years, and none of my previous purchases matched my extraordinarily positive experience with Subaru of Jacksonville.After considerable Internet research I decided to use TrueCar values during the purchase process but to avoid using the TrueCar Certified Dealer process that can lead to a flurry of emails and calls from multiple Subaru dealers. The web site of Subaru of Jacksonville was extremely easy while searching their stock of new vehicles, selecting the one that I wanted, and initiating my Internet inquiry regarding that vehicle. I mentioned in my inquiry that I knew the TrueCar Best Price for a TrueCar Certified Dealer purchase but wanted only to deal with Subaru of Jacksonville if possible. Within a short time, Jerry Johnson, Sales Manager, called me with a price that was below the TrueCar Best Price, and I accepted that price. I placed my desired car on hold with a nominal credit card charge until I could drive down from Savannah, GA to complete the sales process and to pick up my car.Although I was extraordinarily pleased with my telephone conversation with Jerry Johnson, I was relatively certain, when I arrived at the dealership, that I would have to deal with the "bad cop" of this dealership during the remainder of the sales process. My experience proved that the "bad cop" does not excess and that this dealership is fully committed to a positive car-buying experience. Jerry Johnson was even nicer in person than he was on the telephone, and I soon realized that he is an extraordinary human being who loves helping people. He is also extremely knowledgeable regarding Subaru car features and services, and he became my trusted guide through the sales process and did everything possible to make it an easy, understandable, and enjoyable experience. He also impressed me with his insistence that I feel free to contact him in the future with any additional questions that I might have regarding my vehicle.I financed this purchase with this dealership, and this portion of the sales process was equally satisfactory. There was a lot of paperwork to complete, but it was handled professionally with a genuine concern for my wellbeing.I traveled from Savannah, GA to Subaru of Jacksonville because of their dealership reviews, and I discovered that the excellent ratings of this dealership are well-deserved. I strongly recommend Subaru of Jacksonville if you are interested in purchasing a Subaru!

Fantastic, Helpful, Good-Natured & Knowledgeable

Subaru of Jacksonville has a great staff, and the atmosphere is very relaxed and welcoming! The variety of new and used vehicles available is fantastic. Mark Minter was absolutely fantastic, and had an answer for every question and was such a pleasant guy! He had no end of patience, and walked us through everything in the best possible way! The business manager Phil Porter Jr. was also wonderful! Between Mr. Minter & Mr. Porter we drove away with a perfect car at an outstanding price and could not be happier! We will always recommend Subaru or Jacksonville & return in the future!!

Purchased my second Forester

Today we purchased our second Subaru Forester from Subaru of Jacksonville. David was our salesman for both vehicles. He is courteous and knowledgeable and very patient. It was a good experience and we love our Subarus.

BEST DEALER ON THE PLANET EARTH !!!!

I have purchased a LOT of automobiles in my lifetime but dealing with this dealer by far has been the BEST experience I have ever had. We leased a vehicle but my wife changed her mind after a day of driving it. NO QUESTIONS ASKED everyone stepped forward and took care of us making sure we got the right vehicle that fit her. No hassle, no games, NO BAD EXPERIANCE......Incredibly professional friendly and no pressure.....They went the extra mile....I found a REAL company to deal with.....HIGHLY RECOMENDED !!!!!

Our buying experience

My wife and I were intending to just see what vehicles were available since our oldest daughter had just purchased a used Suburu a couple of weeks ago and it met our needs, but ended up purchasing a new Suburu Outback before leaving the dealership. The salesman, Jerry Johnson made every effort to make us comfortable, and we felt no pressure. Jerry has sense followed up with us , and told us that if we needed anything, do not hesitate to call .

Excellent service, excellent price

I started my search for a new car on Edmunds.com. They connected me with three different Subaru dealers. Subaru of Jacksonville was very responsive and provided me with all the information I requested. When I went to see the vehicle, my contact, Mark, was not at the dealership. His teammate didn't hesitate to step up and help us. We then test drove several other vehicles and decided to purchase the Outback. I received quotes from all three dealers. Subaru of Jacksonville was the lowest while providing a vehicle with more features than the other offers. Purchasing was easy and straight forward. The financing was quick and easy without any surprises or "legalize".

Really good!

My experience was good, the dealer was not pushy and was very knowledgeable about the car. He was courteous and a pleasure to deal with.

Tops in customer attentiveness

All the staff were great! They provided information and service with just the right touch. No one hovered over us as we considered the various models and makes but they were immediately available to answer any questions and respond to our needs.

Great service

Sabino Martinez did an excellent job going above and beyond. When I purchased my used Outback, I requested a spare key. He followed and obtained a new spare when the car's prior owner failed to deliver the old one. Once I picked it up, the service staff programmed it right away. A very nice experience.

Amazing

Everyone was amazing at the Subaru dealership especially our sales man Josh Strickland. He was very well knowledges about all of the vehicles. He was not pushy and very understand of my needs.

No Negotiation Necessary

In summary, far from what I had come to expect of dealings with car salesmen, Frank Woods made what could've been a grueling exchange into a simple, no-nonsense exchange in which all parties walked away happy. I got to trade-in my truck at a more than fair value, they offered a great deal on the car I wanted up-front with no hassle, and it came down to just a matter of waiting for the ink to dry. In parting, Frank bet me that I would be calling him in a matter of days, ecstatic at being a first-time Subaru owner. To be honest, I've had a smile on my face since I rolled off the lot, and I think he's going to win that bet.

This dealership was the best!

I just bought a new Subaru at this dealership and they made everything so easy. The salesman explained everything as did the finance person and they both treated me well. It was enjoyable.And they spent a lot of time explaining all the features of the car..

Great Service

The overall buying encounter was excellent. The staff was very knowledgeable and courteous. I purchased my Subaru via email exchange with Daniel Kane and finalized the transaction closeout with the wonderful assistance of Jerry Johnson. Anita Johnson did the financing and was absolutely "Outstanding".Great team to work with!

The Best and Fastest Car buying experience!!!

My husband and I were not really planning to buy a new car... although my 2008 Honda CRV still works perfectly but it just hit 91K miles and I was just thinking maybe I should start test driving some of those cars that were recommended by Consumer Reports and some friends so I test drove the Subaru Forrester Touring model and boy I was blown away by it but seeing the MSRP price tag on it, I thought to myself we can't afford this one. Well, well...Ryan Munro offered me a deal I couldn't resist and before I know it, my husband and I started signing the paperwork and was out the door in less than 2 hours time driving a sparkling brand new car home. Best buying experience I have ever dealt with in buying a car. Ryan and Anita, the lady at the Finance Dept are very professional, courteous and easy to deal..they never made me feel pressured unlike the other car sales team in other dealerships I have dealt with in the past. The negotiation was very straight forward and there was never a need to call in the the other managers to force and close a deal. Ryan earned my trust that's why it only took me a minute to say yes, I am buying this car and I was over the moon driving my new car home :)

All around 1st class car dealership

Was looking around northeast florida for used car to purchase and thankfully found subaru of jacksonville. This car dealership was second to none with service!! I was very apprehensive going in thinking that there was not much they could do for me due to a low credit score from a thing called life, boy was I wrong! The three gentlemen I dealt with, Ryan and Josh in sales and Phil in finance were the most professional car dealership employees I have dealt with in my 40 years..if you have a job and residence they will get you a car in your budget...Remember this is a business and they need to earn a living too so don't think you're going to go in and get something for free..They actually got the car I wanted prepared and financed faster than it took me to get insurance on the car. Seriously!!. They will get you into a new subaru or even a used different make. I would recommend this dealership to all my friends and family who I love and that should say it all.

Great Experience!

The overall experience of buying a new vehicle was excellent. The staff was very knowledgeable and courteous. The sales agent, Kimberly, was very personable and never made us feel pressured, unlike competitor dealers. The negotiation was very straight forward and there was never a need for the agent to call in the manager as backup to force a bad deal. The bottom line was exceedingly better than the competition for exactly the vehicle we asked for, and not for the vehicle they wanted to push. The finance department was also very helpful in getting us a great deal.

Excellent customer experience

The dealership is friendly and very knowledgable - no question left unanswered. Auto's were priced well and we left with a car we love. Our sales rep was great (Frank Woods).

Awesome people

My husband and myself went there because we needed a new vehicle asap, we were dealing with Kimberly Schnied, this woman and her coworker worked magic for us, I was texting her for a whole week and she let me know that we were approved for a car, we didn't even have to go there and waste our time, so we went there today and left with a 2016 Subaru Legacy...... These people worked fast and are incredibly pleasant to deal with, if I could give them more than a 5 star I definitely would, every single person there needs a raise and needs more than just rewards..... I LOVE SUBARU OF JAX!!!!!!

Friendly folks!

We visited the dealership looking for a used vehicle for my daughter. While we wanted a Subaru, we left with a low mileage Buick. Juan Hernandez and Jerry Johnson made our experience pleasant by not being high pressure salesmen. They were quick to get us through the processing. Our daughter is excited to have her first car and we appreciate Subaru of Jacksonville for making this experience a positive one. Looking forward to visiting them again.

Josh Strickland and Phil Porter Jr.