Subaru of Dayton

Used car fiasco

After purchasing used Chevy we found out Subaru sales dept "authorized" Subaru service dept to leave in faulty brake parts. Then when confronted, the Subaru service mgr had the gall to insinuate the Chevy dealer was trying to sell us unnecessary service. This is the Subaru service manager who admitted this car was most certainly a repo/ auction. Stay away from Subaru used cars & service dept!

Customer Satisfaction.

My wife and son were traveling on Interstate 70 when our Subaru broke it's alternator belt and quit running. They had the car towed here as another Subaru dealer in the area refused to help them. This dealership got our car right in for a repair and a hour later they were back on the road. We can't praise this dealership enough. They went out of their way to fix the car and solve our vehicle problems. If we are in the area and need more Subaru help we will definitely return to this dealership.

Bad customer service

Parking lot not laid out well. Customer service is just bad. Called. No one in maintaince answered during business answers. Operator kept transferring me back without listening to me. I had to call back. Day of appointment three people are standing around doing nothing while the one guy talks top an old man about Hondas for 5 min. I just walked out.

Splendid Service and Customer Centricity

The sales team at Subaru of Dayton were very nice, polite and straight to the point. I do not feel like I wasted a whole day just to be told "no" and that I had to spend an arm and a leg just to do business. Everyone presented all details in the buying process in a personable and understandable way. Our sales consultant, Mark Lytle, had a genuine attitude and was very kind and answered all of our questions. He took all of our needs into account because we have young children and wanted a safe, dependable car. I appreciate the services rendered at this dealership and highly recommend them to anyone in need of a car, regardless of your credit status. Thank you so much Subaru of Dayton!!!!!

visited the dealership a couple weeks ago

I just wanted to thank all the staff for my experience at your dealership. Everyone went up & beyond for me. I finally got the vehicle I've been looking for. Purchased my Chevy trail blazer at your pre-owned dept. I'm very happy with it! Special thanks to Mr. Chad Price & Mr. Bearry. Also I just have to say I love the fact that subaru is so pet friendly. I will recommend my friends anytime. Thanks again :)

purchase used vehicle

I went to this dealership Aug 11th 2015 after finding a truck online that I was interested in. I got pre-approved and later that day went to see the truck, what a disappointment, the truck was a piece of junk engine was ready to blow. The salesman said he had another truck that the mechanics were inspecting and would be ready in a few hours. It has been 2 weeks and I have yet to hear from him. This dealership is a joke. The manager Chad is rude and in my opinion a smart allek.I would not recommend this place to anyone

Awesome staff and speedy service!

Subaru of Dayton has an inviting staff that makes you feel like home. Mark helped me find the perfect job and had expansive knowledge about the car I wanted and the details of the buying process. Keith made the buying process go quick and made me very confident in my purchase. Overall I think it would be a mistake to go anywhere else. This location is awesome!

Horrible Customer Service!

They sold us a used vehicle with bad back brakes. Had my mechanic give us all new back brakes. When I brought this to Chad the manager, and asked him to explain how this vehicle past their thorough inspection, he told me this is how the mechanics feed their families - they would never pass it through and it was a "mistake." We showed him the worn out rusted brakes, and he could not explain how this vehicle past their inspection. He was completely flustered. He told us he would show his mechanic. He eventually did give us our money back, but not without playing telephone tag. He purposely told me he would call me back in a half an hour. When I didn't hear from him, I called the next day and he was off. Everything about this experience was poor and unprofessional. Not sure how or why Chad is in the position of manager. The only thing he apologized for is playing telephone tag. Horrible place awful customer service. Please avoid.

Horrible customer service!!!

Just purchased a Honda Accord from this dealership about 2 weeks ago. Back brakes needed to be replaced. Had to fight with Chad the manager to get reimbursed for repairs. I brought in the old brakes that were completely worn. He said his mechanic made a "mistake" while giving this vehicle approval to be sold. When he inspected old brakes he told my husband and me he agrees to disagree! The faulty brakes were right in front of him. He reluctantly gave us our money back. The only thing Chad apologized for was playing a little telephone tag. He made a comment about not slamming the dealership on social media. I said you didn't even apologize for the brakes. As I was walking out, he loudly said unbelievable! I said great customer service! This place and how it's run is a complete joke! I would avoid it at all costs.

Excellent experience!

We purchased a 2015 Outback from Subaru of Dayton. The process was stretched over several weeks as me and my wife considered the options. The gentlemen we worked with, Mark L., was very helpful, patient, and did an excellent job with the quoting and communication. Mark and the dealership were ready to work with us on the pricing, provided the quote how I asked, and made everything clear. Once we determined that we would buy the vehicle from SoD we ordered it from the plant. They made the process easy with no pressure. I was provided occasional updates on the delivery date and given immediate notice when it arrived. We set a date for us to pick it up and the vehicle was gassed up, clean, and sitting pretty in the parking lot when we arrived. The actual buying process was a little long but informational and courteous. The finance professional, Walter, was easy going, forthright, and not pressuring options. He provided the details and respected our first answer. Administration at the dealership seemed to care and ready to show that they care about our business. Overall, the experience was a great one, our family came away with a good feeling both for the vehicle we had just purchased and the personnel we had worked with. I will recommend this dealership to others interested in Subaru. The 2015 Outback rocks.

Great Service!!!

Came in to see Micah Whitis today about purchasing a vehicle. His service and knowledge was on point. Very friendly and patient (the internet was running a bit slow today.) I would definitely come here again for my next purchase.

Subaru of Dayton Review

Was helped by Mark Lytle and had a very pleasant buying process. He was very knowledgeable and respectful when showing me the various vehicles and trims. There was no pressure or negative atmosphere while negotiating prices or desired specifications of the vehicle. The dealership was also very clean and the other Subaru employees welcoming and willing to answer any question that was asked.

Quick transaction, friendly staff, no pressure!

I purchased a `15 Crosstrek XV from Subaru of Dayton after working with the internet specialist (Mark L.). All around it was a stellar transaction, and the dealership treated me and my wife very well. This is my 4th Subaru and by far the best experience to date. When we showed up the car was already gassed up and ready to go. We did a quick test drive and then went over a few things with Mark before closing the deal with the finance manager, Walter. Both Mark and Walter were professional and courteous and my wife and I never felt pressured. We would definitely buy another car from this dealership!

Attentive to my needs!

Mark Lytle and crew were very helpful and efficient with my time. I had my 2 young children with me, and I felt that my time was very important to them. I appreciate his assistance with helping me find a new Forester (my second in a row!) Thanks Mark!

Subaru of Dayton

We purchased a car from Mark Lytle. He was very informative and nice. we enjoyed the experience very much,

Great products, excellent service!!!

This year's snow fall and treacherous roads laid claim to my last car. In facing having to quickly replace my car and my apprehension of snowy roads, I found myself at Subaru of Dayton looking at a Legacy. Brandon, Deric and the rest of the staff were knowledgable about the car's features and capabilities explaining how each could enhance my lifestyle. They provided an easy financing process and answered all of my questions thoroughly and with confidence. The entire experience was enjoyable. It was a great change of pace being in control of the car buying process within a supportive environment. I told them what I wanted and they made it happen.

Subaru of Dayton

I purchased a new Subaru Impreza and was very happy with my service. I worked with Mark Lytle and he was very helpful.

Very Helpful

Mark Lytle Jr was very helpful in finding us a new vehicle. He talked us through so much and we were able to drive off in our 2002 Ford F150. The finacing guy was also very amazing in getting everything approved!

easy and painless car shopping experience

I first requested a quote and internet pricing for a new Forester by email through the website and promptly received a response. I worked with Mark Lytle, and he did an outstanding job making the process of looking at cars simple and presenting the various options to me. The result was a painless and no pressure car buying experience. Going through finance was easy, working with Walter as well.

Low pressure, low stress, GREAT deal!

I have bought and sold dozens of cars in my life - I am one of those weird people who don't hate the process of buying a car. In all my years of being the "Wheeler Dealer" in the family, I can say without reservation that Subaru of Dayton exceeded every single experience in car buying I've ever had! Lou Cousineau was knowledgeable, helpful and worked to understand the needs of the buyer. The deal on a used Outback? On target, no hassle or theatrics and a true "Sign and Drive" experience! Highly recommend Subaru of Dayton!

Overall Great Experience

Bought a wonderful car, Mark Lytle was great help. Even got me a full tank of gas. Overall I had a great experience

IM BEGGING YOU SHOP ELSEWHERE READ BELOW

I purchased a used vehicle from these guys and the experience was below poor. To start one of the used car managers was dealing with a hangover and sleeping and snoring in a pool of his own saliva. I purchased the vehicle and was promised that the steering and horn would be fixed. They sold me the cheapest warranty knowing this thing had issues. On my way home I started noticing things that didn't work, the horn almost caused a vehicle to slam into me, and because you could turn the steering wheel 8" both ways before it started to turn I almost couldn't avoid a collision. I take it back and let them know that it wasn't running right and there was an oil leak where I parked. Over a week later and numerous calls(12 this time recorded with times and dates) they finally said oh we had to take it to the ford dealer. Another week and 9 calls later they say it needs 2 fuel injectors and that my warranty doesn'tcover it. I said what about the other issues? Steve in service said "I wasn't aware of any other issues." So two weeks after this and 11 phone calls they finally say the oil cooler is bad and its not covered under warranty, the steering gear box is worn out, and we spent 4 hours but the horn works now, but its going to cost you $3600.00 out of pocket to fix since your warranty doesn't cover it. So over the course of the next week and lies from the sales manager named Chad and service manager Steve about saying they will try to come up with something and we will call you. Finally after to much of this I asked who else I could talk with and was passed over to a manager named Rob who stuck to his word and called a very time he said he would over the next 3 days so we could get to the bottom of this deal. He basically said the general manager said he would cut a check for $2000.00 to help cover cost but that's all and they washed there hands of it. OK well its better then nothing right? I go up there the following Mondayand they try to get me to sign papers canceling the warranty, I declined and just asked for my keys so I never have to come back. After 5 minutes of everyone trying to find my keys I grabbed the spare set and went out to warm the vehicle up. I go to start it and the dash reads NO FUEL very dim on the dash, I go to start it, turn one time and won't crank anymore. I go back inside and wait and see the 2 guys and ask if they had found my keys. They said they were calling the service manager. I sat my spare set down and said "it barely ran when it came here now it won't even start, just keep it." And started to leave in the rental car I had to get due to this. The younger manager snapped back and said "we ain't playing these fuckin games, I'llhave the cat towed out, I already got paid for it!!!" I said that's fine cause its clearly not doing me any good so let it sit somewhere else, when he said "I'll put a stop on the damn check" I grabbed the check, took to it to him, and right before I handed it to him he said "I already had to fix the horn that YOU BROKE!" I chucked the check on the ground and told him I didn't break anything and that he sold me junk. He stepped in my face while Iwas trying to leave and told him twice to backoff before he got hurt and he finally did, half way to my rental car he yelled " don't fuckin come back on the property and went back inside and I left...... This is the kind of customer service they offer, they accuse you of breaking junk they sell then wanna keep your vehicle so there 90 day warranty expires and lie to your face. I encourage anyone to shop anywhere but here, WAGNER SUBARU may be a little farther but at least they treat people right. This is just a small part of the complaints I've had in the 2 months of dealing with them. Good luck and choose wisely.

Wonderful service

It was fun test driving 2 Subarus and finding good pickup and handling in both. The salesman, Ronald Sellers, was patient and helpful all through the process.

Great Experience

I do not like buying vehicles, but Subaru of Dayton made the process very easy. No games, all the steps of the transaction were explained, and there were no surprises. My salesman, Keith Glover, was always pleasant and ready to answer my questions and concerns, and worked with me to get set up with terms and payments that were within the scope of my finances. Looking forward to a long relationship with the dealership.

Dealership

Sales personnel were friendly and very helpful. Internet quotes provided a wealth of information before actual purchase. Willing to discuss pricing. Discussions of trim packages were knowledgeable.

Great salesman! Mark Lytle!

Mark was a great guy to work with. I contacted Dayton Subaru through their website and Mark contacted me right away. He is knowledgeable of the products and sent me very good options based on what I wanted to spend. He made it convenient to chat via email and was never pushy or selling. I'd definitely recommend Mark Lytle to anyone looking for a Subaru, new or used. Glad there are still good people like him in the car business.

Awesome Customer Service !!

Awesome service during the purchase process when buying our new vehicle. Very friendly, knowledgeable and courteous salesman, Ronald Sellers. Would certainly recommend to others Sabaru of Dayton.

AMAZING SERVICE!!!!!!!

I LOVE Dayton Subaru! You must ask for Ronald Sellers. Great help, full of knowledge and was in and out with a brand new Subaru. Love the experience!!! Thanks Ronald!

Great service at Subaru of Dayton

Our salesman, Ronald was very nice and personable. He searched for the car we wanted. The internet sales force did follow up, as well as our in store salesman. Got an amazing new Forester at a nicely negotiated price. I got a small scratch on it my first week and staff was unbelievably helpful! Very helpful. Very much wanted my business and willing to work for it. Definitely will recommend Subaru of Dayton.

Amazing experience!!

We just bought our second Subaru from Subaru of Dayton. We ordered a new Outback, and they provided a loaner car for us to use until our car was ready. Ed Ling was our salesperson and he was extremely easy to deal with. He was always quick to call us with information and updates on our new vehicle. Everyone was extremely professional, and no one tried to talk us into anything that we didn't want or need. Amazing experience!!

proud owner of a brand new Subaru Outback......

visited dayton subaru today and left in a brand new outback! Mark Lytle was absolutely wonderful. No high pressure sales just very knowledgeable and so nice to deal with. Mark took us around to visit all key personel and made our first visit here very enjoyable; Mark met all of our needs and was over the top with all the information we may need! If you are looking for a Subaru.... this is definately the place and ask for Mark Lytle!

Worth the trip to Subaru of Dayton

I made the short trip up from Cincinnati to look at, and eventually purchase a used Volvo. My salesman, Ronald Sellers, was very helpful and informative throughout the buying process. Finance was quick and painless as Walter Price explained all my options. I would buy a car from Ronald and Subaru of Dayton again.

Above and bbeyond customer service

Bought a Subaru and it was the best experience. My salesman was Mark. He was so helpful and had an answer for all my questions. I will be buying all my Subarus from Subaru of Dayton and I will send all my friends and family to what I consider the best dealership to buy from. Thanks!

5 star service

Subaru of Dayton is my dealership for life! Mark Lytle is an amazing salesman. The entire experience was above and beyond for me. I will tell all my friends to come see Mark at Subaru of Dayton. Thanks so much for the best customer service!

love subura of dayton

My salesperson Ron Sellers was very professonal and explained everthing that I needed to know in detail. I will definately recommend this car dealership and salesperson to my friends and family.

Micah W was Awesome to deal with

I came in on New years day close to closing time. They were very patient with me and even stayed late so I could drive my new car home. Everyone that I talked to was very nice and not pushy at all. I will be back to buy a brand new car in a few years.

Great Experience - Love my new Subaru!!!

I had a great experience at Subaru of Dayton while purchasing my new Outback!! My sales person was extremely knowledgeable and helpful. No pressure while answering all of my questions. Nice dealership with a friendly staff!!

bait n switch

I was directed by a program for 99$ down or 99 a month. Was told I was approved upon walking in and asking for the contact person was told they had no cars for that price. Was treated with rude,condensing tones, and overall your not worthy of my time attitude. So they lured me there with a smaller payment then told me I was looking at 500 down and higher monthly payments.

concerned

Get this!! 8 months ago I bought 2 cars for Subaru of Dayton,1 personally and 1 I co- signed for. Asked the former finance guys there, and he looked me straight in the eyes and told me that my name would be on the title that I co signed for. They had me sign three different deals for my car while shuffling in the deal for the co- signed vehicle. 8 months later, I find out when the guy I co signed for being my brother Rob Cooper the manager of the new car sales and the former manager of Jim May and former owner of Cooper Auto Sales. REMEMBER THEM!!! Told me there was nothing I could do if he would quit making payments because my name was not on the title. So I called Subaru of Dayton told them what happened and what the former finance guy had told me about my name being on the title. Believed it or not I did get some questions answered by Chad Price. HE had informed me to call Derrik the manager. All he said was that he would talk to Rob but there was nothing he could do. REALLY! nothing could be done when the when I was told by their finance guy my name would be on the title... Now the new finance guy Walt Price, took me over 1 week to send me paperwork that I had requested from the. Was told that it got sent out on a Wednesday and still the following week I still had no paperwork. It took my wife calling him around 4 times the following week to get the paperwork faxed to us. I drive up and down I-75 8 times a day in a tractor trailer. How good is it going to look on the back of my tarp. Just Say NO to Rob at Dayton of Subaru!! And they try to say they have great Customer service Also they had installed tow hitch on my vehicle after 4 months it kept blowing a fuse. I was told by Rob that it should be covered under warranty!! Surprise it was not. Would have been nice to know that before we went to pick it up after being fixed. Instead we find out when we go to pay for the oil change that I had done while it was up there..

Most horrible car shopping experience ever!

Went to Subaru of Dayton on rainy Monday mid-day with spouse. The car we wanted to see was right inside the front doors so we went in & climbed in the car to check it out. After, we played with the cat for adoption. Eventually, someone came over to see us (there were no other customers in the store that we could tell). Person came over was extremely soft spoken. Asked why we were there. We explained we wanted to test drive the BRZ. He said he'd have to check with his supervisor, they didn't usually do test drives on the BRZ. He went & came back. Asked again why we were there today. Told him to look at this car, car-shopping. He asked if we were already pre-approved. I said, no we hadn't started that process yet, we were still looking. He asked if we'd even be approved, whether or not our credit was good.....I told him yes, but was extremely torqued at the insinuation and the line of questioning he'd just delivered us. He finally takes us on test drive, & he rides in back. Hilarious - there is no room & he gets his foot caught getting in back of car. That's exactly what he deserves. We test drive car...line of questioning has made car just average driving experience. We park, go inside, & he gives us information book on BRZ. We leave & I want to throw it in parking lot rain puddles, I'm so torqued. We go back to 2 other dealers, who were nice to us and didn't ask us questions eluding to the idea that we couldn't afford a vehicle. We went ahead & purchased a Mazda 6. No sale for you Mr. Fuchs. Not sure you should be selling cars if you can't give everyone a little respect as they come in.

THREE FOR ONE WARRENTY

I bought a 2004 sienna van and was told by Walt Price about this warrenty. Walt told me that if anything should happen to the van, window cracked, shopping carts lam against the van and causes a dent then it would be covered this warrenty. I just got a crack in the windshield and when irequested that it be replaced i was told by THREE FOR ONE that is was not covered because they do not replace windshields they fix the cracks if it does not exceed 6 inches. I bought this warrenty because Walt said he has it and he also says this is the first time he has heard of anyone having problems getting satisfaction when they had a problem with their windshield. Has anyone else had problems not getting repairs from three for one and telling Walt about it? i don't think Walt has this warrenty. WHEN WALT OR ANYONE TALKS ABOUT THREE FOR ONE PROTECTION DO NOT BUY IT AND MAYBE WALK OUT WITHOUT BUYING THE VEHICLE YOU WERE GOING TO BUY.

I found Korey to be very personable and easy to deal...

I found Korey to be very personable and easy to deal with. We arranged pricing over the phone/internet/email so the purchase price was very acceptable.My issues are arose when we drove from Columbus to Dayton to finalize the deal. The trade offer was significantly low. In fact, it was lower than even Carmax was willing to offer us. Additionally, they tried to pad the payments to the tune of about $20/month. Given the agreed upon purchase price, the ridiculous trade offer, fees, taxes, and interest rates, their "payments" were $20 higher in both the 48 and 60 month options they presented. This represents a "hidden" $1000 dealer profit from unsuspecting or unaware consumers. Shady practices that I can't believe aren't illegal. It's at this point that I decided that I wasn't going to accept a ridiculously low ball trade offer.Numbers are numbers, and the formula for time value of money doesn't change based on who runs the numbers. They tried to offer an excuse that the sales manager simply got his interest rates confused from another deal. Sorry, Korey. You guys do this day in and day out. I know that's a lie. He then tried telling me that "His guy at their Ford dealership" won't let them offer me any more than the trade offer presented, but when asked what Ford Dealership that was, he couldn't remember the name. Sorry Korey. I know that's a lie. Martin Management Group which owns Subaru of Dayton doesn't own a Ford Dealership.All told, this dealership appears to be trying to still do business the old fashioned way when the internet makes it so much more transparent. Additionally, today's consumer are so much more aware. We never met the sales manager, but that's who Korey kept going back to talk to. Even though it was a self admitted "mediocre" sales month, Korey, who is listed as the "Internet Sales Manager", didn't know their sales goal for October.Overall it was disappointing. They had the car we wanted, but wouldn't budge an inch on the trade and that cost them the sale. I've never heard of a dealer making their first, best, and only offer before on a trade. If that was their first and best offer, it simply wasn't good enough.

Easy online shopping experience

I started my car search months ago, and while most other dealers either gave me the run around or blew me off, their internet sales leader Korey Pangburn helped me every step of the way! I know I took my time to make my decision and after working with Mr. Pangburn for several months I can say that I've never been happier with a car purchase! We had everything worked out before I arrived, and all I had to do was drive the Forester and sign my name. He handled everything quickly and professionally and treated myself and my family with an enormous amount of respect. After speaking with him and several other local dealers, I confidently say that he gave me the best deal in the area, and went above and beyond what other dealers had offered to do.

Disappointed in Dayton

My husband/wife and I purchased a Certified Pre-Owned Subaru Forester on August 21st from Subaru of Dayton. Our salesman, Jason was good and we were very satisfied with our purchase. After such a positive start, we never expected the disrespectful and indifferent treatment we experienced upon a return visit less than a week after our purchase. We found a well-worn, rusty nail deeply imbedded in the tread of one of our tires, and we decided to go to the dealership to see what could be done to get the car back to safe driving condition. We never asked for a new tire or even a free fix. We would have been happy if they would have offered to patch the tire for a small price. Instead they were accusatory toward us, even literally pointing a finger and saying, I think you did it. When we asked when the car was last inspected, they admitted it had been 72 days since they had last looked it over. After being told there was nothing they were willing to do to even investigate our issue, we decided we would wait to speak to Operations Director, Scott Dohme. Mr. Dohme was very disrespectful, stating that the circumstances around picking up the nail didnt really matter, because they were absolutely not going to do anything for us. He directly stated, I have better things to be doing today than to be talking about a tire with you guys. After this display of rude and disrespectful behavior by their Operations Director, we will definitely not be returning to Subaru of Dayton, and we will be making sure all of our friends and family know not to do business here. Weve found that there are other Subaru dealers in the area who dont completely disregard the need for good customer service. DO NOT TRUST THIS DEALERSHIP WITH YOUR BUSINESS.

My husband/wife and I purchased a Certified Pre-Owned...

My husband/wife and I purchased a Certified Pre-Owned Subaru Forester on August 21st from Subaru of Dayton. Our salesman, Jason was good and we were very satisfied with our purchase. After such a positive start, we never expected the disrespectful and indifferent treatment we experienced upon a return visit less than a week after our purchase. We found a well-worn, rusty nail deeply imbedded in the tread of one of our tires, and we decided to go to the dealership to see what could be done to get the car back to safe driving condition. We never asked for a new tire or even a free fix. We would have been happy if they would have offered to patch the tire for a small price.Instead they were accusatory toward us, even literally pointing a finger and saying, I think you did it. When we asked when the car was last inspected, they admitted it had been 72 days since they had last looked it over. After being told there was nothing they were willing to do to even investigate our issue, we decided we would wait to speak to Operations Director, Scott Dohme.Mr. Dohme was very disrespectful, stating that the circumstances around picking up the nail didnt really matter, because they were absolutely not going to do anything for us. He directly stated, I have better things to be doing today than to be talking about a tire with you guys.After this display of rude and disrespectful behavior by their Operations Director, we will definitely not be returning to Subaru of Dayton, and we will be making sure all of our friends and family know not to do business here. Weve found that there are other Subaru dealers in the area who dont completely disregard the need for good customer service.DO NOT TRUST THIS DEALERSHIP WITH YOUR BUSINESS.

Great Experience!!!

Bought a Certified 2010 Impreza from Bob Dooley. Had a wonderful experience throughout the entire process. Purchased on a Saturday afternoon and they let me take the car home even without giving them the promised down payment and title for the trade-in! This was my first purchase from Subaru of Dayton, but I have a feeling it will not be the last.

Declined Warranty Repair and Numerous Defects

28 April 2012: I purchased a new 2012 Subaru Legacy from Subaru of Dayton. When I left the dealership I notice the window tinting on the passenger's front window had a few bubbles in it and another imperfection. I brought this to the attention of the sale representative and the sales manager. The Subaru staff stated I should wait a few months before addressing this issue to see if the heat would resolve the imperfections, because the car had been inside. Throughout the first twelve months of owning this new car I have had several problems. Within the first week of purchasing the car, I had to return to the dealership three times as a result of numerous clerical errors made on the purchase paperwork by the dealership's staff. The right rear door latch broke, making it the door inoperable. The door latch was replaced The radio quit working and the radio was replaced. There were fingerprints on the inside cover of the radio display. The radio was disassembled and the fingerprints removed. The headliner became loose in the center rear of the car. Replacement headliner anchors were installed. The radio quit working again. The radio was replaced for a second time. Recently the car has had difficulty starting. The engine will crank repeatedly before it eventually catches and starts. When this occurs there is a strong odor of gas. The driver arm rests are significantly disfiguring directly underneath the location of the placement of my arms while I drive. This disfiguring is on both the center console and the drivers door ledge. I took the car into the service department to address the following issues: starting difficulty, window tinting, and arm rest disfiguring. The service department told me they could not do anything about the staring issue until it is frequent enough that they can reproduce it at the dealership. In regard to the window tinting, they gave me the receipt from the company they had install the tinting. The dealership service staff stated I would have to deal directly with the outside company and all they could do was supply me the receipt. In regard to arm rest disfiguring, the service department indicated they determined it was not a defect; it was damaged. I asked them how they determined this considering they never consulted with me and asked me to show them the location of my arms while I drive. Their response was they had to make a determination as a corporation and they determined it was damaged. I asked the service representative to further explain this. He said, You have damaged it by repeatedly placing your arm on the door ledge. I told him this was simply ridiculous. I have owned over eight different brands of cars over the past 25 years; rested my arm on the door ledge, and this is the first car to disfiguring as a result the placement of my arms on the arm rests. I further illustrated that one of those cars I actual drove for 200k miles and it never disfigured. I continued to tell him that I have had numerous problems with this car over the past twelve months and encouraged him to review my lengthy service record. His response was, You know they say some cars are made on Friday afternoon; perhaps this is one of those cars. I replied, Yes I have heard that. However it still does not make it acceptable. Then I asked him how I could escalate this above Subaru of Dayton. He provided me with contact information for Subaru of America and explained the process involved. After holding over 15 minutes, I spoke with a Subaru of America representative and opened a case.

28 April 2012: I purchased a new 2012 Subaru Legacy from...

28 April 2012: I purchased a new 2012 Subaru Legacy from Subaru of Dayton. When I left the dealership I notice the window tinting on the passenger's front window had a few bubbles in it and another imperfection. I brought this to the attention of the sale representative and the sales manager. The Subaru staff stated I should wait a few months before addressing this issue to see if the heat would resolve the imperfections, because the car had been inside. Throughout the first twelve months of owning this new car I have had several problems. Within the first week of purchasing the car, I had to return to the dealership three times as a result of numerous clerical errors made on the purchase paperwork by the dealership's staff. The right rear door latch broke, making it the door inoperable. The door latch was replacedThe radio quit working and the radio was replaced.There were fingerprints on the inside cover of the radio display. The radio was disassembled and the fingerprints removed.The headliner became loose in the center rear of the car. Replacement headliner anchors were installed. The radio quit working again. The radio was replaced for a second time.Recently the car has had difficulty starting. The engine will crank repeatedly before it eventually catches and starts. When this occurs there is a strong odor of gas. The driver arm rests are significantly disfiguring directly underneath the location of the placement of my arms while I drive. This disfiguring is on both the center console and the drivers door ledge. I took the car into the service department to address the following issues: starting difficulty, window tinting, and arm rest disfiguring. The service department told me they could not do anything about the staring issue until it is frequent enough that they can reproduce it at the dealership. In regard to the window tinting, they gave me the receipt from the company they had install the tinting. The dealership service staff stated I would have to deal directly with the outside company and all they could do was supply me the receipt. In regard to arm rest disfiguring, the service department indicated they determined it was not a defect; it was damaged. I asked them how they determined this considering they never consulted with me and asked me to show them the location of my arms while I drive. Their response was they had to make a determination as a corporation and they determined it was damaged. I asked the service representative to further explain this. He said, You have damaged it by repeatedly placing your arm on the door ledge. I told him this was simply ridiculous. I have owned over eight different brands of cars over the past 25 years; rested my arm on the door ledge, and this is the first car to disfiguring as a result the placement of my arms on the arm rests. I further illustrated that one of those cars I actual drove for 200k miles and it never disfigured. I continued to tell him that I have had numerous problems with this car over the past twelve months and encouraged him to review my lengthy service record. His response was, You know they say some cars are made on Friday afternoon; perhaps this is one of those cars. I replied, Yes I have heard that. However it still does not make it acceptable. Then I asked him how I could escalate this above Subaru of Dayton. He provided me with contact information for Subaru of America and explained the process involved.

Service Department

I've had my Outback serviced here for the last few years and have had nothing but positive experience with the staff there! Everyone is always friendly and the place is very clean. I love that they are helping the Humane Society out with the adoptions as well!

New Car

I just purchased a new car at Subuaru of Dayton and love it. When I pulled onto the car lot i wasn't rushed by anyone and felt no stress through this process. This is the second car I have purchased at the same dealership and look forward to coming back on my next. When ever I have had any questions I'm able to reach out and have them taken care of. Thank you again for helping me find my perfect car!

Great Experience!

I originally went to Kings Subaru and I got the run around about my trade, financing, just about everything! I'm very happy I made the drive to Subaru of Dayton. They gave me what I thought was fair for my trade, AND beat the Kings Subaru price!!! Dave Fuchs was my sales person and he took great care of me and my family while we were there.

They tried to rip me off.

The dealership tried to give me $600 trade in for a van worth $1900 trade in.

Overall I had a great experience at Subaru of Dayton! I...

Overall I had a great experience at Subaru of Dayton! I ordered a vehicle which meant I had to wait awhile for it to come in, but we ran into some snags along the way. It ended up coming in about 5 days later than the ETA stated. But it was all beyond the hands of what the dealership could do. What the dealership could do was make sure they kept in constant contact with me whether it was by phone, email, or even text. (Chad Schulte kept in really good communication and kept in contact on his days off through his personal phone) Other than the car coming in later than stated my only other complaint was with the waiting at financing. But this was a little beyond Subaru of Dayton's hands as well. A couple was still trying to negotiate the price while doing the financing which meant I had to wait about 2 hours which was ridiculous. Overall good experience, I would recommend asking for Chad and he will take care of you while you are looking for a car and throughout the life of you car if you have any problems.

Really great buying experience all the way around....

Really great buying experience all the way around. Salesperson Bob W. worked hard to make me happy and find exactly what I wanted.my first oil change was quick and the service personell very professional.i will recommend this dealership to all my friends and family.i feel that everyone there wanted to make my Subaru car owning experience the best , not just sell me a car and forget about it. Thank you again Bob for all your hard work and dedication to helping me.

My wife and I bought a new Subaru from Wayne Conrad and...

My wife and I bought a new Subaru from Wayne Conrad and found it a very pleasant experience.We paid what I think was a fair price, were offered a reasonable trade-in value without the typical sales gamesmanship that gives most dealers a bad name. We have come away quite impressed!This is our first Subaru and first exposure to Subaru of Dayton and Wayne and we are very optimistic about both. If our buying experience is any indication of theSubaru ownership experience, we may become Subaru loyalists.Thank you Wayne!

Had a positive experience. Staff was friendly, helpful,...

Had a positive experience. Staff was friendly, helpful, and knowledgeable. Did not make the hard sale's pitch; instead, let the vehicle speak for itself.

This dealer is out to make every last dime they can from...

This dealer is out to make every last dime they can from anyone, including loyal customers, even when it means adding labor to an already inflated bill for something as simple as tightening a license plate bolt.