STYKEMAIN BUICK

Run, don't walk... No integrity whatsoever!

After much research on the internet I decided upon a 2012 Ford Fusion SEL from Stykemain Buick GMC in Defiance, OH. I filled out their on-line credit application, was approved and set up a noon appointment the following day to check the vehicle out. If the car presented itself as well as the pictures portrayed, I told them I was prepared to drive it home. At this point, I need to make mention of an absurd policy of this dealership. While I was willing to put a credit card deposit on the car to hold it and show my sincerity, I was told that that the deposit was $500 and that it was NON-REFUNDABLE! Really? Non-refundable? What sane person would put $500 down on a car based solely upon grainy pictures on the internet? Since it was nearly 7:00 in the evening and they closed at 8:00 I assured them I was neither insane nor stupid and would therefore see them in the morning. The following day I went into work in the morning while my wife took the day off and went to Enterprise to pick-up a one-way rental (this, I can assure you, is not an inexpensive proposition). I left work around 9:30 a.m. and noticed I had missed a call from the dealership. Thinking that they required some last minute information I phoned Steve Lymanstall, the sales manager. The conversation went something like this: ME: Good morning, Mr. Lymanstall. This is Mr. Future Customer. How are you this morning? HE: Doing well, Mr. Future Customer. ME: Glad to hear that. Hey, I just left work and noticed that I miss a call from you. What's up? HE: The car's been sold. ME: Huh? Come again? HE: Yeah, my used car manager sold it at auction. ME: Huh? HE: Yeah, my used car manager sold your car at auction. ME: How can that be? I have an appointment. I have approved credit and a cashier's check. I have a one-way rental. My wife and I have both taken time off of work. I canceled appointments, remember? You were looking forward to meeting us. We had a deal. Long story short, he felt REALLY BAD, but apparently nothing could be done. I felt a little better after venting (expletives included) to some kid named Ethan who represented himself as the owner, but I believe he was the owner's son. I may have offended him with my language. Now, I've purchased other vehicles off of the internet and have never had a bad experience. If, however, you are ever contemplating a similar purchase, here's some advice: RUN, don't walk, from this dealership, Stykemain Buick GMC in Defiance, Ohio. Satisfying potential customers is the furthest thing from their minds. They have no integrity whatsoever. Earning someone's business means nothing to them, unless of course you want to part company with a $500 NON-REFUNDABLE DEPOSIT. There, NOW I feel better.

worst dealer ever

Bought a used truck. It was broke the day I took it home. took it back 5 times dealer refused to help until 5th time. The help offered was moRe expensive than paying someone else full price.

Worst car buying experience ever

I should have left after being in this dealership for more than 3 hours when they had my credit app for days. That should have told me how this place operates. I purchased a used 44 Chevy truck. The purchase process was rough from the beginning. As stated above I turned in my credit app long before I visited the dealer. My family and I sat in the dark at the dealership because they took their time and didn't close the deal until after the automated lights in the building shut off. I drove 17 miles home and parked the 44 truck in 8 inches of snow. I dressed for work and returned to the truck 15 minutes later. I attempted to pull out of the snow in 4auto. The rears spun the truck didn't move. I switched to 4hi. Same result. 4 low same result. The first hour of having the 44 truck it has no 44 and I have to be towed out of 8 inches of snow. I returned to the dealer the very next day. They drove the truck for 15 minutes and said there is nothing wrong with it. I I return home. Still no 44. I call my local mechanic. I pay $100 more to my mechanic to inspect the truck. They start the transfer case is bad and needs replaced. I return to the dealer with results from my mechanic. They keep the truck over night. They tell me because they can hear it shift there is nothing wrong with the transfer case. Still no 44. I email the Owner of the dealership. He tells me to bring it back. I do. He drives it around for 10 minutes. He states it has no 44. He proceeds to pull me in his office tell me it's my fault. That it had 44 before. That I signed documents stating the truck is AS IS. Well Mr Stykemain it's not always about what I signed. It's about treating your customer that just spent 9000 in your dealership with respect and understanding. I returned home with a date to the service department. I brought the truck back again. They bring it in the service department and drain the oil out of the transfer case. They show me the metal shavings in the oil. They tell me they will pay 25% of the repair bill to put in a USED transfer case of unknown decent and mileage. It will cost me more than $1100. Additional $200 to replace the front u joint that's now bad. I now have a 2wd truck at 4wd price. I have found a re manufactured transfer case and can get it installed for less than his 25% off bill. My mechanic also told me since they would have the drive shafts off anyway they would replace the u joints in both shafts for $50. I think it's safe to say if it took 5 times returning to the dealer before they could tell me there was something wrong I don't want them to wash the truck let alone work on it. I will never be back.

truck on car.com

called 3x 1st time lady who took name and phone number never call back i called 2nd time talked to Zac about truck could get there on saturday Whent in on sunday looked at truck Then called Zac on monday then tells the manager not going to sell the truck but its still list on car.com and there website

ignores customer

Just bought a car at Stykemain. In less than a week noticed a problem with rear wheel getting hot. I had my mechanic check it and found that brake caliper was sticking. Overlooked on inspection. Contacted dealership and was ignored by management. Finally after repeated calls finally I receive a call back. Told it was an as is car and would not work with me. Be sure to check a car well if buying from them. Once the sale is done they ignore you.

Friendly, helpful, nice facility, knowledgeable

Everyone was very friendly and offered several times if I had any questions or concerns.

Beautiful building..nice fragance upon entering.

We had been to 4 other dealers before coming to Stykemain. Found our car online and drove 80 miles to see it and purchase it. The staff was great to work with and to deal with. Would recommend Stykemain to anyone purchasing a vehicle. Good luck to the dealership in all your future sales. Wish you were closer to do our regular service when we need it. Thank you again for our beautiful car !!

Outstanding!

I came in for an oil change, lube, & tire rotation and was treated respectfully and courteously, as always. I have dealt with several dealerships in the past, and Stykemains tops them all. Thank you & keep up the great work!

Beyond Service!

I wanted to look at a truck you had on the lot but because of my work hours it was difficult for me to find time to go to your lot. I called and the salesman was more then happy to bring the truck to my work place on my break so that I could look at it. I told him I wanted it and it was very helpful.

Angry's Change of Heart

I am very pleased with the immediate response I received from the president, Mr. Joe Stykemain. He was very professional, and he happily listened to me as I told him about my experience. I received positive feedback from him the same day, and he was thankful that I contacted him in regards to the problem. Along with Mr. Stykemain's gracious decision, the manager, Mr. Hoffman, offered to make me a spare key. Without hesitation, Mr. Hoffman did so last weekend due to my frustrations with having to yet purchase more accessories for my new car. Thanks to Mr. Stykemain, Mr. Hoffman and Mr. Buchhop, I am extremely happy with the outcome. Il gladly continue to promote your business in Indiana!

Stick to your Guns

I found the perfect car for me at a dealership I was unfamiliar with, but that didn't stop me; I had to have her! The process of purchasing my new vehicle was tedious, like many others, but the employee decided to change his mind on what was originally said and refuse to contact me in regards to the matter. I absolutely love my new car, but I will NEVER buy through them again. *Tip - Be sure to get everything in writing; you can use it to stand up for yourself after they leave you out to dry.

Very Pleased!

We were very pleased with the procedure, kindness, and knowledge of our salesman. Prompt answers, and paper work done with everything being explained to us. Was a stress-free purchase.

New truck purchase

I'm very happy with the process of buying my new truck. The salesman didn't hound me as soon as I pulled on the lot and was very helpful when I asked for assistance. Financing was a breeze and my needs were met. Overall a good experience.

Stykemain

Love the service. Fast and willing to help with anything!

Ivaan

Steve and Brandon are two of the service constanant that I have dealt with.

JodyR

Great job they were very helpful I would go back. Nice cars and great sales and service everyone should take a look

Very Reliable Service Department!

I called the service dept. on a Monday to set an appt. for Thursdat for an oil change, tire rotation and general service. They got me in at a time that was very convenient for me and my schedule that day.The next day I received a reminder e-mail and a phone call! When I arrived at Stykemain on Thursday a gentleman came out, very promptly, to drive my car in. I had forgotten to mention on the phone that my tailgate wasn't working, so they looked at that right away and found the problem. Another gentleman showed me where the waiting lounge was and told me the approximate time they would be done and that he would come to get me. I relaxed and read until he came. All I needed to do was look over the list of what they had done, sign, and pay and I was on my way with a newly washed car! Very pleasant experience!

Personable

The sales and service team are personable nice and are truly looking out for my best interest. I would not change a thing. Joe stykemain is one of the few dealerships I know that will pull anyone in and actually help them as well.

Oil change

Steve Fryman did a excellent job of handling my needs

New vehicle purchase

Awesome experience. Could not have been more pleased.

Service rating

Over all good. Just a little long for the the type service that was done.

Excellent Experience

The facility is top notch!! They gave me a great price from the get go with no hassle at all. I love my Buick Regal and would recommend this dealership to anyone looking for a newor used vehicle.