Stivers Ford Lincoln

4.7
Overall Rating

Customer Service: 4.8 Buying Process: 4.2 Quality Of Repair: 4.5 Overall Facilities: 4.6 Quality Of Work: 4.8 Friendliness: 4.8 Pricing: 4.6 Overall Experience: 4.8


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Warranty work

5
Diane Cloutier on 10/06/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Everyone I dealt with was professional and helpful.


FORDTARUS

5
Paul Barnett on 10/06/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

they did good job on changing my oil and washing my car service was fast i was out in 30 minutes.


Loren

5
Loren Clausen on 10/05/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Good experienceWould buy there again.Highly recommend the dealership.


100% Customer focused

4.8
Keith Treu on 10/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My Son is in the Air Force and currently is deployed overseas. He had been contacting several dealerships in the Des Moines area to help him secure a new vehicle before his return. Multiple dealerships refused to work with him. Peter Wall from Stivers went the extra mile to get him a new truck. He handled all the paperwork and sent it overseas including monitoring the documents travel. He even made sure that my son could secure the Ford Military discount. This was a wonderful experience to have a salesman and dealership actually solve the problem on behalf of the customer. I appreciated the extra effort.Keith


purchased new tires

5
Betty on 10/03/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

review prices various places, Stivers had a very good price and time to install, in and out in about an hour


Stivers Ford questionaire and review

5
John Carlson on 10/01/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This is my second review of this visit. It went fine and hopefully you will give the info. to Stivers this time.


Billy Carters Buying Experience

5
Billy Carter on 09/28/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Definitely would recommend Stivers to other consumers. Kyle and Eric did a fantastic job!


Awesome service

5
Urbandale 75 on 09/24/2016

Customer Service: 5.0 Overall Facilities: 5.0

In and out quickly is a real plus for me me! I like being able to drop in at my convenience


Oil Change at Stivers in Waukee, Iowa

5
John Carlson on 09/20/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Easy and a very quick service. Love to reserve my appointment on line!


One-year checkup on my 2016 Fusion

5
It's All About Customer Service on 09/20/2016

Customer Service: 5.0 Overall Facilities: 5.0

I love Stivers! Everyone there is so accommodating and nice!!


Great customer satisfaction

5
Abe&Wilma1959 on 09/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We were helped to find the right car in the right price range. We were treated great by awesome sales person. We are very happy with our choice and everything we needed to know about the car and finance options was explained clearly. Thanks Kyle!!


Stivers is the BEST

5
doflo, on 09/19/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The Service Department is very helpful, accommodating and friendly. I am grateful for their help.


Best car buying experience I have ever had !!

5
iowagal on 09/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I looked on line for a car with a certain amout of miles and year and found what I was looking for. I sent a message to the interent staff at Stivers I wanted to do a test drive. I went to drive the lincoln MKZ with Peter Wall, he answered all my questions and then some . very nice guy!! I went home and thought about it over night and returned to make a purchase. With in 3 hours I was driving my 2007 Lincoln home, I love this car, took it on a long drive the first weekend Ihad it, and did 23mpg, and what a comfortable quite ride. Thank you so much for every thing Peter Wall, and Todd. I get so many comments on how sharp this car is, and asked where i bought it I refer them to Stivers in Waukee, very pleasant people and great place to buy a good car.


Excellent Service and Support at Stivers Ford

5
BossManIA on 09/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Unexpectedly I had to buy a car and make a same-day purchase with no chance opportunity to comparison shop. Even though they knew that I was in a jam and had to purchase, Anthony worked with me to find the right car at a price point in budget. His knowledge of their inventory, products, and features was impressive. I left with a car that I really like and I am highly satisfied with this experience. Matt Lahr was extremely patient and explained the same things repeatedly when I couldn't understand some of the financing topics. There was no pressure from them to buy, they were extremely courteous and personable. Oh, I was in and out for Stivers Ford very quickly: arrived at 6:00 and the whole deal was done (including shopping and financing) in a few short hours.


Stivers Ford Lincoln

2.3
John Mcclure on 09/16/2016

Customer Service: 3.0 Quality Of Repair: 2.0 Overall Facilities: 2.0

I had an oil change appointment at 5:50pm - got there at 5:00pm, my first oil change - a freebie and I got what I paid for! Truck was not taken in until just before 6:00pm. There were very few service mechanics in shop. Writer said they were hit hard - but it appears they sent some mechanics home. The service manager hit the door at 5:00pm. My oil was changed and wipers replaced. When they removed my oil filter - oil ran all over the cross member and was not cleaned up. I had an oil spot on my drive way in the morning and oil had blown all over parts of the truck behind the cross member. Also, the service area floor was filthy - mud and other debris. I am contemplating never returning. There was a vehicle getting brakes and it looked like there was just less than half the pad left - and the mechanice was rushing to get done - was it done right? Very concerned on quality of work I saw.


Stivers

1
Edmund Seaward on 09/13/2016

Customer Service: 1.0 Buying Process: 1.0 Overall Facilities: 1.0

Rick Hoffman made the purchase quick and easy. This is the 3rd vehicle thatn I have purchased from him. i've always felt that I was given a fair deal.


Best buying experience ever!

5
Mathew515 on 09/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After contacting a few other area dealers and their frustrating sales tactics I decided to reach out to Stivers not expecting anything different - boy was I wrong! Anthony worked with me through a few brief emails - offered a great price for my trade- a fair price for the new truck and even offered to close the deal at 5:30 on a Saturday! We arrived at the dealership to find the truck already to go, handed over the trade, signed a few papers and we're done and driving away in less than 45 min. No after sale add on pressure, no pressure to take their financing (we brought our own) they even gave us a great deal on a few add in accessories that were promptly installed the next business day. We couldn't be happier with the buying experience. This was our first visit to Stivers but won't be our last!


5 STAR CAR DEALER!

5
ShanonGustafson on 09/12/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Just bought my 4th vehicle from Stivers! Todd Holland and his sales representatives are amazing. I never got the run around and Todd helped us with anything we needed including helping us get documentation for financing. As always my car is flawless! I have owned the focus, Taurus and fiesta. I loved them all! Their vehicles are completely safe as I was in a severe accident with my Taurus. All vehicles on this lot are mechanically sound and the service department is A++


Never thought I'd buy a Fusion!

5
eschmk on 09/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I stopped in only to see what type of discount I received from work and 3 hours later I was driving home in my first brand spanking new car. Kyle was very thorough and showed me everything about the car as well as how to use the back up camera. Kit worked everything quickly to get me 0% interest during their sale. It was basically a deal I couldn't say not to at all. I really felt like the whole experience was (nerve wracking as I haven't had a car payment in years) But Kyle wasn't pushy he just worked with what I wanted to pay and nothing more. I have already recommended them to my co-workers!


First purchase from Stivers. Went well.

5
Tripled on 09/07/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Anthony, Brian and Kit did a good job. When we came to an agreement on price we very quickly did the paperwork and we were gone. That's what I like. Fortunately they had a car exactly what I wanted. Good buying experience.


SOLD on my first visit!

5
Shanon Gustafson on 09/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have bought 4 cars at this location and each of them being in flawless condition and never any mechanical issues. Todd Holland does an amazing job in the finance department. It just so happens that he knows my taste and always finds a vehicle that I like. Stivers goes above and beyond any other "corporate money grubbing car crook" Stivers Ford in Waukee sells the best auto and I will forever buy all of my cars at their location.


1st Car Purchase

5
dillion27 on 09/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my first car purchase. Gary and Kit made it very easy for me to find the car I was looking for. Also the paperwork was very easy as well. I will go with Stivers every time now


Easiest Car Buying Process Ever!

5
Robert H on 09/06/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Couldn't be happier! Best car buying experience ever! Was in and out in 45 minutes - no pressure - honest price the first time - fair trade offer and no high pressure after purchase add ons. The staff were friendly and courteous. This is my first time at Stivers but won't be my last!


I had a great experience with Stivers

4.8
Newfocusowner on 09/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I had a great experience at Stivers. I had gone to a couple other dealers, only to come out frustrated. I drove onto their lot, talked to Brian Schroeder about what I was wanting, he showed me 2 or 3 cars, I really liked one, but it didn't have heated seats, which was a must for me. Brian arranged for the car to get heated seats installed within a few days, even loaning me his car while mine was being worked on. Brian was great to work with!


Wonderful Service

4.8
Gray on 09/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Anthony Meyers was awesome! The day we went and looked at the car and saw the numbers for loan and payments we weren't sure. We were shocked when they said we could take the car over night. My husband and I decided that we were just going to wait even though he really really liked the car. Anthony reached out to Brian and told him the situation. Between these two my husband couldn't be happier with his purchase. Thank you Anthony we will defiantly come back to see you in the future.


Owner

5
Vicki Waller on 09/02/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I would not purchase or have my car serviced anywhere else. The staff is the best,sales and service


Ford Focus purchase

5
Cowboy Bob on 09/02/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Wonderful salesperson Respectful and refreshingly honest


I went to have the oil changed and that went ok but ...

2
Russ Hale on 09/01/2016

Overall Experience: 2.0

I went to have the oil changed and that went ok but when they told me it was ready they said at my next oil change i should have the transmission oil changed as it is to be done at 60,000 miles which would be at my next oil change I went home checked my manual it said 150,000 miles I called Lincoln customer service they said I was correct. They than got in touch with Stivers who admitted that I was given wrong info and they would call me and apologize that was 3 days ago Have heard nothing as of yet!! I have had other problems with Stivers so this is nothing new.


Recent service

5
Nancy Meacham on 09/01/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Appreciate Tim Duff's help. As usual he went out of his way to facilitate the process.


Great Value

4.8
Dave on 08/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Very glad to find a certified car with low mileage for a reasonable price. Kyle was willing to negotiate which was important to me. Dealership also fixed blemishes on the exterior and paint them. Lincoln was ready on time.


Excellent Service

5
Wcyclone on 08/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very happy with my experience. Brian's follow up was consistent but not over the top. One of the best experiences I had buying a car.


I LOVE MY FORD TAURUS!!!

5
i love my taurus on 08/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

On November 25, 2015 I brought a 2011 ford Taurus limited! I LOVE this ford!!!!!!! Gary listen to me helped me get into my ford. If you need a used car or truck or suv, Go to see gary Paulson!!!!!!!


A New/newer vehicle guaranteed

5
MEJ 3331 on 08/25/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to Stivers to "just look". I was "upside down" on my current vehicle and assumed that I had no hope of updating from my car to that truck that we all wish for. I met with Dave Dowie, a Stiver's salesman. The next thing I knew, I was driving home in my new Ford F150. Thank you Dave and Todd (in finanacing) for making this experience a very good one!Mike J.


found just the right vehicle

4.3
Rick Morlan on 08/17/2016

Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

Anthony Meyers was very helpful in finding just the right vehicle for my wife and I he was very courteous and attentive to our needs


Superior customer service

4.8
Brian C on 08/13/2016

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Anthony went above all expectations to help find the vehicle that met my long list of wants. Anthony worked through a lengthy search and decision process and was nothing but helpful and courteous throughout.


Bought another Ford F-150 a new 2016

5
Chris and Jen Anderson Urbandale, IA on 08/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We bought a new Ford F-150 2013 from Stivers and Erik Trabert treated use like we were celebrities. We had stopped at Stew Hansen's Dodge on our way to Stivers because we were indecisive on whether to get a Ford or Dodge. We stood in the rain walking the lot looking at trucks for around 45 minutes and no one came over to help us not even the ones who were outside moving vehicles around on the lot.We got to Stivers and were greated by Erik in the rain. He listened to all we had to say about what we were looking for. And we bought the perfect truck a 2013 Ford F-150.We decided to look at the 2016 trucks at Stivers. Erik remembered us immediately. Again, we got the red carpet rolled out for us (again it was a day filled with rain). We bought our New Ford F-150 again from the one and only Dealer who really puts customers 1st-STIVERS!!!


Don't buy from her

1.2
Angery customer on 08/11/2016

Customer Service: 2.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

We purchased a car from this dealership. The credit department was horrible and they lie about things. They said we had to get protection for the car or we couldn't get loan. I know know it's illegal to make you buy one. We asked for our date to pay evey month to be after the 15th . He stated that all we had to do is call the loan company to change date. The first car we test drove the caliper on brake was only attached by one bolt. Then after seeing what we wanted we bought it. Then the credit person kept calling for us to get a new title for the trade in because they lost it. It's was bad. Never going back


purchase of 2016 Lincoln MKX

4.8
biloslhi on 08/05/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

WE were interested in the 2016 Lincoln MKX after reading the reviews in Consumer Reports, KBB, Edmunds & others.. We could have gone to lots of dealers but found that Stivers in Waukee, Ia have a large selection & were eager to do business.. Our experience with their salesman Ryley SChleder was excellent... He was very helpful in explaining the features of the CUV, but also why we should do biz with Stivers... After the sale, Ryley kept in touch to make sure all of our expectations were met..( they were..) We grade our experience excelnt & will recommend Stivers & Ryley to our friends....


Horrible Sales and Presentation

1
Austin316 on 08/05/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Recently purchased a brand new SUV. Our sales rep had no idea what they were doing, how to relate to us or seemed like she cared. The presentation skills when dealing with the offers was messy. They only presented 1 option on paper instead of 3. Also when trying to negotiate all season floor mats into the deal, she checked the computer for inventory, then said they had none in stock and that was that. Very rude, unpleasant experience at Stivers. Your better off going to Woodhouse. Lastly, now my brand new car is having chip card problems as well as random sensor reads while driving.


Great experience

5
doug92 on 08/03/2016

Overall Experience: 5.0

Purchasing my new certified pre-owned MKZ was very easy at Stivers Ford Lincoln. Brian Schroeder was great to work with as Matt Peterson and Matt Lahr. It was an enjoyable experience.


Excellent experience

5
Klambert on 07/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Excellent sales team who found answers to my questions listened to my concerns and help find a vehicle to fit my needs would definitely recommend this dealership to friends and colleagues


Above and Beyond

5
renslow on 07/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We went to several dealerships before going to Stivers. By far everyone we came in contact with was friendly. Anthony Meyers and Matt Lahr was who we worked with and they went above and beyond for us to get the deal we got for our car. I would recommend anyone to them. I know there were others involved as well who worked behind the scene and I want to say a Big Thank You to the entire Stivers Team.


Excellent follow up!

5
LovemyLincoln on 07/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Peter Wall was very attentive, detail oriented, great follow up and easy to work with! I highly recommend him! He updated me daily regarding my car search and seemed to be very customer focused. He didn't get annoyed with how long it took me to make a decision, I appreciated that!


Went Above to Connect

5
FusionDriver on 07/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

By the time I got to Stivers, I had been to two other dealerships in the local area. We really came just to check out inventory and prices. My husband and I have worked many times with a local dealer that we trust and the only reason we even looked out of town was to see if anyone else had more specifically what we were looking for and didn't see in the local inventory. I am a pretty "cut to the chase" kind of buyer. By the time we get to a purchase, we have done our homework - what we are wanting and willing to putdown/pay per month. Kyle was honest and really got down to the bottom-line and when I told him we have been uber loyal to our previous dealership and that we just were looking to see if anyone had the car we were seeking in their inventory. He stated, "Well, I've only got one shot to show you why we are the right choice." Even though I didn't really go there to purchase, he worked with their business manager to meet every bottom-line expectation that we had. Not only did they go out of their way with the purchase - they saved us so much work in the close of our currently expiring Ford lease car. (We NEVER expected that and were thinking we would have to still do all the work for the lease group Ford uses to come, inspect and return the lease that was nearly up, which our previous dealer told us we would have to do for ourselves. THEY DID ALL OF THIS FOR US ---- WITHOUT US ASKING THEM! Now, that is above and beyond!) The last clenchers were how fast the transaction (which our experience is typically a return visit and takes many hours manually to go through) and the after sale service they told us about, wow - with an iPhone App to schedule, and hours that go from 7 AM - midnight (a big deal for us since we are an hour away). I hope all of our future interactions with them are this easy. We left the dealership --- after hours, because they stayed to complete the transaction, with a set of keys, a clean new car and a full tank of gas --- and we never expected all this, At this point, I am looking forward to working with them in the future, if they are consistent in this kind of sales and service!


Excellent service

5
Royal1 on 07/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is our second car purchase with Stivers. Our experience on both occasions have been fantastic. Brian & Kip made our car buying experience positive & extremely easy. I'd highly recommend them to family & friends.


End to End Service! Top Notch Professionalism

5
F150Driver on 06/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I walked onto Stiver's lot and was amazed at the selection of used and certified pre-owned vehicles they had available. I scoured the websites and found better deals here which included factory warranty enhancements ensuring that my vehicle would be covered for plenty of time to come. From sales to service to finance, I was greeted with professionalism and a smile. NO gimmicks, no BS. Best prices and quick results. Thank you Stivers Ford!!


Good experience

5
Mike on 05/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The staff was very helpful in getting us the vehicle we wanted with the options we were looking for. Very courteous and helpful with and through the purchase process. Appreciate the time taken at vehicle pick up to make sure we were comfortable with the vehicle and how to get the "best" out of it.


Excellent buying experience and follow up after the sale

5
Very Pleased with my Stivers expereice on 05/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am very pleased with the experience I have had with Stivers Ford and especially Dave Dowie and Matt Lahr. I really appreciated how I was treated both before and after the sale. Every question I had was answered timely and completely. I am glad I chose Stivers for my new vehicle needs, even though there were several dealerships closer to where I live. I will defiantly refer others to this team at Stivers!


Happy with purchase.

5
farmguy74 on 05/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Staff was very helpful at helping us the truck we wanted. Everyone very friendly. We found it a great truck shopping experience. Kyle and Kit both helped us and answered all the questions we had. We would recommend coming to Stiver's to purchase their next vehicle.


Fantastic Customer Service

5
Leslie Robertson on 05/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Monica Sherman was the most pleasant person I've ever meet, she was helpful through every step of the way she worked with Kit Thongsouk whom gave me the best deal possible.. I went in to trade in my current Vehicle for a particular vehicle in mind but they gave me an even better dear in a more up to date car then I was looking for.


THEY SOLD ME THIS CAR ILLEGALLY

1
Slipknot2 on 05/01/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

stivers ford and Lincoln in waukee Iowa sold me a 2013 Dodge Dart has 100,000 mile power train warranty and came with a check list that everything was good to go and I bought the car on 02/14/2015. Now on 4/26/2016 I had to take my car to a dodge dealership because of an issue. I was advised by the manager of the dealership that my car had a major manufactures defect that may have to cause us to replace the whole engine and the whole transmission the manager also informed me that it was highly illegal for Stivers ford and Lincoln due to the federal act 49 USC 30112(b) , this can be found on www.nadafrontpage.com. When I called Stivers the manager refused to help and said that's not a law even while me and the dodge manager read it to him. Since this company can't even pay to fix the car they sold to me illegally I have already contacted the BBB and waukee police department and on Monday I will be contacting the Iowa attorney generals office and the commissioners office. I have also already contacted a lawyer to begin a major lawsuit against this unethical, unprofessional and illegal company.


Buyer beware!

1
Anne on 04/25/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

We recently bought a car from Stiver's Ford Lincoln only to find multiple things wrong with it! They claim to have done the "gold certified 172 point inspection" yet things that are on the list don't work right and were never fixed. I hate to think what else didn't get checked, if they are willing to completely ignore the things I CAN check! To make matters worse, we had a low tire and when we brought it to a mechanic they said they wouldn't plug it because it was in such bad shape. All four tires were bad--he went on to say that he couldn't believe a dealership would sell a car with four tires in the shape they were in. Stiver's promise of a 172 point inspection is intended to give you peace of mind that you are buying from a credible and trustworthy dealership however it is nothing but BS! Buyer beware. They sold me a car with a 90 day warranty, so I hope that isn't a bunch of BS too, and they fix the things that were supposed to be fixed before the sale of the car.


Leasing Lincoln MKZ Hybrib

5
Tdelo on 04/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great service from true sales professionals. This is the third car I have purchased from Stivvers and I have been totally satisfied with all three vehicles and, especially, the people at Stivers.


Wonderful experience

5
Stacey71 on 04/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The entire staff was very helpful and did plenty of follow up with us. We have reccomended them to friends and family. Ryley was waiting at the front door to install our new vehicle. We were offered a drink as well.


Excellent Customer Service

5
Patricia Snyder on 04/05/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I knew we needed to replace the work car and started out the day by just going to look at various car dealers. We decided to stop in to Stiver's Ford and that is where we met Brian Schroeder. He took care of us from the time we stepped out of the car until we bought our new vehicle. I have told all my friends about the outstanding service we received from Brian and the staff and Stiver's Ford. Two thumbs up to all the employees at Stiver's. We will be coming back when we need another vehicle.


Great Follow Up After Sale!

5
bsandberg on 04/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dustin was very helpful from the first time I stepped on the lot. Respected the time I had to look at vehicles and didn't pressure me to sit down and talk numbers until I was ready. He spent the time to make sure I was happy with my purchase after the sale as well.


Must Try Them!

5
MICHAEL URE on 03/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Thank you so much! Jeff Nelmark and Kit Thongsouk are the BEST!!! NO nonsense folks that WILL steer you right. BEST treatment ever by a car dealer. Mr. Stiver, if you don't keep them, you are making a terrible business choice. I felt respected and honored. Thank you for top-notch service and respectful employees. I am recommending you to EVERYONE I know.Michael Ure


Sales experience

5
railpro on 03/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have purchased several vehicles from Stivers and have always found the sales team to be very friendly and professional. They are very interested in customer satisfaction in each transaction. The service department is excellent as well.


Great Experience at Stivers

4.8
Raena530 on 03/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Stiver's Ford was so helpful from the minute we walked onto the lot, I was looking to test drive and get the best deal on an Escape, and had a car to trade in. They handled every detail of the sale with care and made sure I was well informed the whole way through.


Great Dealership

5
david.hannam.5243 on 03/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have bought several new F150s over the last several years. I also have my vehicles serviced at Stivers and have always been pleased with the staff. Highly recommend.


Excellent to work with.

5
MKXcandcb on 03/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dealership was very clean. Test drove our MKX with Mr. Trabert and he was very thorough in going over all the "new" what we call bells and whistles on the MKX we were interested in compared to our 2010 MKX. Mr. Trabert worked with us when we decided to deal with Stivers in Waukee, Iowa. The Financial Manager was also very polite and worked with us in financing our MKX. Would we deal with Stivers again? YES!!!! We cannot remember the Finance Mgr. name - sorry.


Great closure

5
ExplorerSport on 03/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The sales agent was very nice and patient. Showed us many options and inventory on hand was various and plentiful. I especially enjoyed the fact that the closing the deal went smoothly.


Best Leasing Experience Ever

5
fscharmota on 03/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Kyle and Matt were great. No high pressure. Wanted to know exactly what we wanted and Kyle found it. Matt setup the lease right where we needed it and had the paperwork done quickly. I couldn't have been more pleased. My son was so impressed he went back to Kyle several weeks later and bought his step daughter her first car. What more can I say!


Satisfied Customer

5
Teresa on 03/24/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From start to finish the Stivers employees I dealt with were professional and understood my needs. They answered all of my questions and did everything they could to make me comfortable with my purchase. This experience has changed my previously negative view on car buying and dealerships in general. I will definitely return to this dealership and will recommend it to everyone. Love my new car!


great experience!

4.8
Wilbert on 03/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Bought new F350 and everything was great. Nate was good to let us know the status of the truck coming in. When the truck arrived we took possession very quick. We have all of our service work done at Stivers and are always treated very well! We will continue to do business with Stivers in the future.


New Explorer

4.8
Lloyd Schmidt on 03/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We were looking for a vehicle and decided to shop at Stivers Ford Lincoln. The experience was excellent. The salesman who handled our needs was prompt, courteous and professional. Peter Wall asked us the right questions to help determine our needs. The whole process from start to finish was done in a manner that made you feel very comfortable. All questions were answered and anything that we were told would be done was taken care of as stated. A great experience in purchasing a vehicle.


Wonderful Customer Service

5
Sam & Sarah McCarthy on 03/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We were dreading the car buying experience, but Stivers Ford and Dalton Geneser in particular made it a very pleasurable experience. We will definitely return.


amazing-very painless and friendly

5
james8890 on 03/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

once we arrived, we asked for troy kline, and he and eric trabert, were the epitome of what a great car dealer experience should be. they took our wants on the vehicle and went thru inventory , until we found what we were looking for


New Truck - Great Experience

5
BLeitz on 03/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Stivers turned something I dreaded into a great experience. After sitting down with Nate Hunt and going over my needs in a new vehicle, he found me the exact truck I was looking for. After little negotiation, we were able to agree on a fair price in a timely matter. Matt Lahr, in the financing department, was nothing but professional and made the process incredibly easy. I would definitely recommend Stivers to my friends and family.


Awesome customer service

5
Laura on 03/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

AntHony went over and beyond to get me a great deal on the car plus my trade in he didn't give up until I was satisfied. Then Kit took over the smooth financing deal


New Truck

5
Dan Bryce on 03/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Excellent buying experience. All phases of process ,professional and pleasant. Been buying cars since the 1960's, best treatment ever from start to finish. Will highly recommend to all to shop at Stivers.


Great service

5
Kris2016 on 03/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our experience has been very good at Stivers. Purchased new vehicle and had additional upgrades performed. . Found the vehicle I wanted at another dealership and had it delivered quickly. Very pleased with service and vehicle.


New car

4.6
Tlou on 03/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

I started my search through the Internet. Monica contacted me shortly after and set up an appointment to meet and review my needs. I started out wondering what my trade in value would be and we went from there, to test drives. Though I didn't quite get the trade in value I was hoping for Kit helped me reach my payment goal with 0% financing. Just a couple hours later I was driving a new car home!Thank you Monica for spending the time with me.


timely and excellent.

4.6
jack on 03/14/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Dalton was excellent in providing information, test driving, and vehicle set up.The process was easy and there was no pressure. We were very satisfied.


Always a good experience!

5
Crystal on 03/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I always recommend Stivers to anyone looking to buy a new or used vehicle. We work with Kyle Meineke everytime because he is knowledgeable, friendly, and works to get us a great deal. We have had great experiences in all departments at Stivers. Even after you make a purchase they still treat you with respect and value you as a customer.


It was great working with Jeff and Dustin.

5
deec on 03/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The dealership was very helpful with the whole process of helping me pick out a car to lease as well as assisting me by taking the former lease over.


Attention to detail

5
erock1 on 03/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The team at Stivers took all the time we needed, late on a Friday, to explain every detail of our new car. Most of the technology was new to us, but all our questions were considered important and explained to our satisfaction. A great new car buying experience!


Should have done my homework on this dealership before using

2.2
pastorrexia on 02/25/2016

Customer Service: 3.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 2.0 Overall Experience: 2.0

Started with the service department and the inability to reach my one and only service advisor that could give me updates to my service request. No one else in the service department could answer any questions about the service I was getting. Once I was finally able to speak to someone willing to answer my questions (3 days), they could not assure me what they were going to repair would actually solve the problem I was having. Moved over to the sales department. Sales person assured me the truck he was recommending would absolutely, positively do the job I needed to do with that truck. It did not. Nice truck, just not big enough to pull a trailer without having to spend $600 on a load leveling, sway bar system. Will cost me more as I have to retrofit my other two trailers. Sent him two emails and he never answered. Get to pay for a truck for 3 years that will simply not do the job I need it to do without spending more money to nurse it along. Disappointed. Nice truck, just not what I need.


Repeat Customers

5
ia2189 on 02/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I purchased a new F-150 back in 2011. So when it came time to trade up to a 2016, we didn't hesitate with heading to Stivers. Dustin Beenken was exceptional to work with as he was very easy to talk to and really took the time to get to know us and our wants/needs. The entire staff in general does a great job in making the whole vehicle buying process a fun experience. We came away with an amazing deal on a dream truck and will absolutely be back when it comes time to do it again. I can't thank them enough!


Dealership for Life

5
RogerG on 02/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife recently had some medical issues that left her partially blind, she is unable to work or drive. I was leasing a 2016 Lincoln MKZ and a 2015 Honda Pilot. I contacted my salesman Erik Trabert and asked if he could work any deal where I could trade in both my vehicles and lease a AWD vehicle that was good on gas mileage so I could free up some cash each month to pay for medical bills and other monthly expenses since we were down to one income. The team at Stivers went way above and beyond to help us out at a time we really needed it. . I've told them that "Thank You" doesn't seem like enough for all they did, but we will be eternally grateful that they such good hearted people


Best Dealer Around!

5
DKR on 02/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We have purchased three vehicles from Stivers Ford in Waukee and each and every purchase was an exceptional experience. The last two were from Dustin Beenken - by far, he is the best salesman we have ever had the pleasure to work with. He was extremely polite, sincere, and did his absolute best to make our car buying experience the best ever. Dustin has kept in contact with us and has made sure that we are satisfied with our vehicles and has offered any future assistance needed. We would highly recommend Stivers Ford to anyone wanting to purchase a new Ford and would hope they would be lucky enough to work with Dustin.


Great Experience

5
Lee&Susan on 02/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I knew I wanted a new Ford Fusion SE. I went online and Anthony Meyers responded with a great deal. We got an honest number on the trade in and picked up the car all ready to go! He spent the time to show us all the electronic functions and answered all our questions. Everyone at the dealership was friendly and professional. Fantastic Car!


Everything terrific!

5
Pcar on 02/16/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We put this truck deal together very quickly and everything went very smooth. Erik was great to work with and went well beyond my expectations in making this new truck purchase easy, quick and to my complete satisfaction. I will certainly recommend Stivers and Erik as a "go to" dealer when looking to purchase a vehicle.


Great service

5
TimFX4 on 02/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Buying a vehicle is normally a very stressful thing for me, but the employees at Stivers made everything extremely easy. I will definitely be a return customer.


Ensured end of day customer was happy : )

5
Jrafalko on 02/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I appreciate from beginning to end that Peter ensured I was a happy customer. From the start of my journey back in November when I first start looking for a Truck to replace my current lease. He was very detailed and patient as I as a MILLION questions about not only the new F-150 but asking for estimates of payments with certain down payment amounts vs leasing, appraising my current lease for turn in, etc. In the end I ended up not purchasing a vechicle but decided I would look a little longer as I had a few months til my lease was up. Peter was very understanding of my decision and one of my favorite things about him was not pushy in the end. Didn't try to push something on me that I wasn't 100% sold on or call a bunch of times after to bug me. Due to this when I did see a truck I was very interested in I reached back out to him and his team. I was in and out within a couple of hours including once again my million questions, test drive and financing. When I had a questions about the truck after purchasing Peter was always willing to answer my questions. I will be using him again for purchases in the future. Thank you Peter for all that you did and all the extra time and effort you put into ensuring I was a happy customer!!!!!


service

5
railpro on 02/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

quick lube center is great, friendly employees and quality work. work usually completed in 60 to 90 minutes. I always look forward to using the quick lube center.


My new Escape

5
Purplequilter on 02/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Anthony Meyers was very welcoming and greet to work with. He called me to see how I was liking my new a Escape. I already had owned an 2003 Escape and then again a 2013 Escape so very familiar with this vehicle and love the improvements.I would use Stivers again as I did in 2013 and would recommend them and Anthony to my friends.Deb Kirby


great experience overall

5
alicat1988 on 02/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was welcomed right away and my salesman was very friendly and helpful throughout the entire purchase process. I had some issues shortly after the purchase with the vehicle and Spencer didn't hesitate to get the help I needed right away.


Friendly Sales Staff

4.6
Keo05 on 02/04/2016

Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

The only reason I didn't give 5 stars was that I was in on a Saturday, and there were some bottlenecks due to limited staff (mostly finance). The overall experience was great. Anthony had the car inside on a day when wind chills were sub zero. We had a great test drive, and my trade-in was quickly appraised. Although we had to wait, they did have a nice lounge, and I was able to watch the same basketball game on their DirecTV that I would have watched at home.Everyone was friendly, and Anthony made the experience feel personal. I love the Ford CPO package. My Fusion is a purchase I haven't regretted in the month I've had it.


Great

5
Mary on 02/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Very congenial and helpful representative with knowledge. Will recommend to friends. I have always bought Ford, Lincoln. Great customer service as well. The experience was hassle free.


Great experience

4
Rachel on 01/27/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

I wasn't planning on buying a vehicle that day I walked into Stivers but Anton was very helpful with the amount of information he known. I really didn't know what vehicle I wanted and Anton did a great job pointing me into the right direction. I had pleasant experience buying a car from Anton winston. I would definitely buy another car from him. Top notch!!!!


Great experience

5
RobinW on 01/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dustin and Kyle were very responsive in finding exactly what I was looking for, and Dustin was easy to work with when I was ready to buy. I would definitely recommend Stivers!


Great job

5
Mjmahoney1 on 01/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Dustin did a great job with the sale and follow up. I would recommend him to a future potential client. Very helpful after the purchase also.


Awesome experience!!!

5
JoshuaE on 01/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I had an old vehicle that broke down, they gave me adequate money for what it was worth at the time. They worked extremely hard in finding me a truck that was absolutely perfect for me and got me the exact price I wanted. I couldn't be happier. Ask for Monica!


Very pleasant experience

5
PRimmert on 01/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Most of our contact was done online or over the phone and worked very well. Everything was ready for us when we arrived at the dealership and everybody was very pleasant. This was the least amount of time we ever spent in a dealership to purchase a car.


Excellent Service

5
V Phillips on 01/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was a pleasure purchasing my Escape from Stivers Ford. I don't usually like the purchasing negotiations that go with buying any new car but Brian and Monica made the process go quickly and smoothly. Kit was thorough when going through all the options on the financial side of the sale.When I picked up my car Brian went over all the features of the car with me.Thanks to everyone at Stivers!V Phillips


Excellent service

4.8
RuthSkaggs on 01/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Was very pleased with the service and expertise by my salesman and financial personnel. They were both extremely knowledgeable of the vehicle and options available. I would definitely recommend both these individuals, and this dealer, to my friends.


Traded in a new car I had just bought 2 weeks prior

5
happy customer on 01/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Stivers was great to work with in our situation where the other new car we had just bought was not a good fit for us. They helped us find a dealership of the make of the car we did not like over 200 miles away that would give us the best buy back price for that car that had only 500 miles on it. The service in helping us buy our Lincoln MKX was fantastic and our sales person clearly had our best interest in mind. Very much appreciated.


Two Thumbs Up!

5
LA McEnroe on 01/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience at Stivers Ford was great! Troy Kline was our salesman and he did a fantastic job from start to finish. He was patient and listened to what we were looking for in an automobile. Once we purchased our automobile he showed us all the "bells and whistles" that our Lincoln offered. I also want to thank Troy for coming in and dealing with our sale on his day off - that was great! Kit was professional and organized when going through the financial aspect of the sale. Thanks again to everyone at Stivers for great customer care! :)


Pleased Customer

5
Lee&wife on 01/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We believe our purchase was competitively priced, and that Stivers gave us good value for our trade-in.The sales person was the most considerate we have ever worked with.


Great Experience!

4.8
Kenzmo on 01/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Dalton was SO great to work with. I had another care waiting for me at another dealership, but just wanted to look a little more as I was REALLY hoping to get an SUV, but at the right price within my budget. Dalton was so knowledgeable and personable and showed me the 2016 Ford Escape and I was able to get a GREAT deal on it. I had my parents and a family friend with me, and they said when they need a new car, they will definitely be going to Stivers to see Dalton. I


Seamless

5
troyallen on 01/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everyone was great to work with. After extensive research I felt I was given an excellent price. I will recommend all my family and friends to Stivers.Thanks, Troy


Four great experiences with Stivers!

5
Crystal on 01/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We have purchased four vehicles from Stivers and we have all of our vehicle maintenance done there. Everyone at Stivers treats us like family. They always make sure we are taken care of and we are comfortable, they have gone out of their way to make sure we are happy. We always feel confident with our purchase and any kind of work we have done to our vehicles. If I could give them ten stars I would because they definitely deserve it! I see below I can only choose one option. Most recently, we bought a new car. I want it noted that we have bought used and have had work done in the quick lane, service department, and body shop.


Great New Car Buying Experience

5
HappyNewOwner on 01/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought my first new car here. It was a great experience. The entire staff was very friendly, helpful, and knowledgeable. They were very generous with their test drives and even overnight test drives. I was pretty picky and spent a lot of time there asking questions and looking around. They were very accommodating throughout the entire process and ultimately had to track down and bring in the exact vehicle I wanted, which they seemed happy to do. My salesman was Dustin, but everyone else I dealt with was equally good to work with. Id recommend anyone in the market for a vehicle go in and give them a shot.


Great buying experience

4.8
dashby on 01/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Wonderful overall experience from shopping to signing the final paperwork!Erik in sales and Kit in finance were very helpful and knowledgeable, not to mention super friendly and fun to work with.


2015 MKS

4.8
djmdme on 01/04/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I was very pleasantly surprised at the way I was treatedat Stivers. I expected high pressure sales tactics. That is not at all what I got. I first spoke with Erik Trabert who was very polite and helpful. Rather than have me waiting around while he finished up on another task he introduced me to Dalton Geneser who was also very polite and helpful. He showed me the model car in which I was interested, we took it for a drive and was everything I wanted it to be. So I leased a 2015 Lincoln MKS. Dalton walked me through the lease process, answered all my questions and helped me to personalize the vehicle. During to entire process Erik looked in from time to time, in a very polite and professional manner, to see how we were doing. I would gladly do business with Stivers and will recommend them to my friends and neighbors. Thank you Erik and Dalton!


Experience

5
markbudach on 01/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I thought it was a good buying experience and I would consider Stivers again when I am looking for a new vehicle. I thought I was treated fair with my trade in and the price for the new vehicle.


Finally! After 15 years!!!

5
Iowagal on 12/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I drove into the parking lot & was greeted by a gentleman, Brian Clark. He asked how he could help. I said that I was there to check out new vehicles & pricing for Qualified cars. So we began looking for a new or used vehicle. We found a few cars to test drive & in two days I had made a decision & was driving home a NEW SUV!! (It had only been 15 yrs since my last new vehicle!-Ford of coarse!) Brian and the sales manager were great to work with & answered all my questions! This was our 4th vehicle from Stivers for or family!


Excellent

5
2016 Escape on 12/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Brain was great to work with. he was determined to get us in the car we wanted at the payment we could afford. We took home our new ride that night.


Staff, Pricing, Selection, Service All Top Notch

5
Dennis Schad on 12/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Couldn't ask for a better experience. I appreciate people that go the extra mile. You have earned a customer for life. Thank You for all the help D.J.


New truck purchase

5
Terry mc on 12/26/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The purchase of a new truck went very smooth. Dustin was very helpful and checked with me on every detail of the transaction. I am pleased with the new vehicle.


Worth your time to visit them

5
Edge Mom on 12/19/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dustin, our salesman, was knowledgeable, listened to our wants and needs and cared that we had a good buying experience. The follow up was great but did not give a feeling of pressure to buy.


Purchase of 2013 Edge

4.8
arichard1935 on 12/19/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Monica Sherman explained everything very well from start to finish. She even indicated I could contact her with any questions. I got the kind of car wanted at a good price. Would Buy again from Monica


Monica Sherman

4
IowaBob on 12/18/2015

Customer Service: 5.0 Quality Of Work: 3.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 4.0

Monica took great care of me from start to finish. She covered everything with me and got the price I wanted. No problems and would purchase from Stivers in the future.


Great Experience

5
schmitt5 on 12/17/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was a great experience for us. We had a great sales rep, Dustin, in that we feel he knew us and was able to get us into the vehicle we wanted. Thanks Dustin!


Best Experience Ever

5
dkr1710 on 12/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our purchase was somewhat unique as I had a new vehicle (different brand) that I had purchased a few months before. It turned out that I did not like that vehicle and went to Stivers to see if they could get me into another F-150 (we had one already and really liked it). Stivers and Dustin worked very hard to get me the best deal and put me in an AWESOME truck that I dearly love. It was the best car-buying experience I have ever had! Thank you Dustin & Stivers!


Good experience

5
Car guy Fred on 12/11/2015

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

They were very friendly and easy to use. I bought two cars from them and Anthony was the salesman on both. I would definitely shop there again. Anthony did a fine job. I also saw Scott on my first visit when I bought a used car and he was very pleasant and told Anthony to let me have a test drives over night if I wanted .


Fantastic

5
JordanK11 on 12/09/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Staff was very friendly and well educated. They took the time to help get me the best deal for my trade and helpede with the best finance options.


Great buying experience with Nate Hunt!

5
FX4 on 12/08/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Nate Hunt made purchasing my new F-150 very easy and enjoyable. He spent the time it took to find the perfect truck for me.


Ford F 150

5
Fordman on 12/06/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I got what I wanted and at a price I was happy with, especially on the vehicle I traded. I will recommend all my friend and family to by there next vehicle here.


Great Service from Brian Clark

5
lou on 12/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had a very pleasant experience working with Brian Clark. He was extremely knowledgeable about our new vehicle and went out of his way to explain all of the options on the truck.


Simple (new) Fiesta Purchase

5
yblendn on 12/03/2015

Overall Experience: 5.0

Rick Hoffman made my purchase simple and enjoyable. He listened to my transportation uses/needs and financial situation, then helped me buy a car that accommodates both.


new car

5
deer slayer on 12/02/2015

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

we were treated great every thing went well we drove a way in our new car. this is the third new car we have purchased from here


TOM & DONNA BAKER/PURCHASE OF FORD F150 - COPPER/FIRE RED

4.8
Donna on 11/25/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

THANKS FOR ALL YOUR HELP WITH OUR PURCHASE! EVERYBODY WAS SO FRIENDLY! WE WOULD HIGHLY RECOMMEND STIVERS OF WAUKEE TO ALL OF OUR FAMILY & FRIENDS!DONNA & TOM BAKER


Great!

5
Ljdahl on 11/24/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great customer service. Made me feel comfortable and answered all my questions. Made sure I understood everything about the car before I left the dealership. Thank you for a good experience.


NEW CARS AND TRUCKS

5
RICHH on 11/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

HAVE BOUGHT 3 NEW LINCOLN MKX AND 3 F150 SUPER CREW LARIATS FROM THE BEST SALESMAN I HAVE EVER DEALT WITH, DON WALLER. HE IS A VERY NICE GUY. ALL OF THE GUYS AT STIVERS ARE VERY EASY TO TALK TO. THER IS NO HIGH PRESSURE.


Professional and attentive

4.7
brett on 11/23/2015

Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

From the first time we met with Brian Clark to the last time when he dropped off our car we have been impressed. There was never a disconnect in professionalism and quality. Negative was that the finance person did not quote the true cost of the insurance coverage that would pay for damages to the car upon the expiration of the lease. Not exactly sure who that person was however. Misled me a bit.


New car purchase

5
Charlie on 11/21/2015

Overall Experience: 5.0

Late in the 2015 models season I finally decide on a vehicle. The dealership was happy to order my preference as there was not one nearby. Due to my late in the game order, 2015 production had ceased and 2016 production had commenced. The dealership honor the negotiated price for the 2015 model on the delivered 2016 version. Financing was easy and at a good rate. This made me an even happier customer.


Lincoln MKZ for my son

5
DanGard on 11/20/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My son loves the Lincoln MKZ. His first one he had was lost in a house fire, so we where in the market for a new one for him. We had purchased his first one from Erik, so we notified Erik and told him to look for another MKZ for him in a particular price range, Erik found the car my son wanted, and it fit the price range we were looking at. They had all the financing arranged for us when we got there, there was no pressure, it was a smooth purchase.


Perfect transaction

5
Lincolnmxc on 11/17/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have never enjoyed an automobile transaction as much as this. There was no pressure, and there was no question that Erik didn't have an answer to.


Great sales and service

5
Ford123 on 11/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Always treated well. No pressure sales. Goes the extra mile to find the right vehicle. Nate and Jeff are great to work with. I will be back.


A quick no nonsense experience.

5
jod54 on 11/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

A most excellent experience. We had pre shopped online and knew what we were looking for. The sales person understood and immediately showed us the 2 vehicles we had seen. He was knowledgeable and respectful of our time crunch as we live in Indianola and were on our way to a funeral in Van Meter. It was marvelous to test drive, do a few negotiations by phone and pick up my "new" vehicle on the way home from Van Meter.


Enjoyable purchase experiance

5
Ted B on 11/13/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was just out looking to see what Ford had available to replace my aging Chrysler Town and Country. When I stopped at StiversI was met by Kyle Meinecke. He listened to what I was looking for & he suggested I test drive an Edge or an Explorer. We started with the Explorer & after the test drive I felt I didnt need to look any farther & decided to purchase the explorer. Kyle was very professional & didnt make me feel like I was being pressured in anyway. I want to thank Kyle & Brian, I believe Brian was the sales manager, for a very enjoyable experience. I will definitely recommend Stivers & purchase from them again.


Found the vehicle we wanted.

5
patty123 on 11/08/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Stivers looked at other dealers to find the exact vehicle we wanted. They kept us informed on the progress of obtaining the vehicle and when we would receive it.


Amazing as always!

5
christine347nelson on 11/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Amazing dealership! Erik was amazing as always! Will definitely come here again for our next purchase! Stivers is definitely our dealership of choice! Everything from start to finish went very smooth.


Surprise purchase for my husband

5
goodwife on 11/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We leased a 2016 Lincoln MKX dealing mainly with Erik Trabert. This purchase/lease was to be a surprise for my husbands 75th birthday and Erik worked closely with me to make the surprise happen. I was totally satisfied with the experience.


once again, an excellent experience

5
james8890 on 11/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

once again,they listened to what we were looking for and went out and found one, brought in back , prepped it, and that was it. They found what we were looking for, and retrieved it. Excellent job, and very timely. thanks to everyone involved for a very good and stress experience, once again.


Outstanding Customer Care, WOW!!!!

4.8
Repeat Jones on 11/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I cannot say enough good things about the experience I have had over the years with Stivers Ford Lincoln. My rep has always been there to support me and my auto needs. This is my 3rd purchase, We started with our 2013 F150, then my sons first car, now a car I needed for work. Whenever there has been an issue, which has not been very often. They have always taken VERY good care of me. They understand the importance of long term customer relations. I can not thank them enough for the care and attention I have received.Thanks Guys,


New car purchase

5
andykelly on 11/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Anton was very helpful in the purchase of a new car for our son. He has followed up several times after our purchase to see if we have any questions or concerns and to make sure everything is okay.


Awesome Customer Service Experience

5
Kathy S on 10/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a great experience at Stiver's and found the vehicle I had been looking for!! Every person in the dealership was so friendly and helpful. I felt very comfortable with my new vehicle and how easy it was in the Finance office too!! If you are looking for a new or used vehicle, I would definitely recommend Stiver's as they will find what you are looking for quickly and give you the one on one customer service! Great experience! Thank you Brian!!


Best car buying experience ever

5
dlambert on 10/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Stivers Ford Lincoln is all about teamwork and helping people buy the vehicles they want. My selection process, the information and advice I received from my salesperson (Anton), and the financing experience with Kit Thongsouk all resulted in my becoming an advocate for this dealership.


Excellent Buying Experience

5
cvogues1234 on 10/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Was looking for a new car and stopped at Stivers, the experience was excellent. Very friendly people, knowledgeable, and great customer service. The step by step process was quick and enjoyable. If your looking for a new car I would recommend stopping at Stivers and speaking with Jeff.


Excellent customer service

5
Lincoln Lover on 10/23/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had been shopping around at different dealerships for a new vehicle for a few months. We ended up back at Stivers as they were the only dealership that had the exact vehicle I was looking for close to my price range. We worked with Peter Wall, who was awesome. He worked with us to get to the price we wanted and had the knowledge to be able to answer all of our questions and concerns. Since purchasing our new MKC (love it) Peter has shown excellent customer service with follow up calls to see how we liked the vehicle and any questions or concerns. He promptly replied after researching a few questions. This was the best car buying experience ever


"in your own back yard"

5
4Waukee on 10/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Don't forget to look in your own back yard when looking for a new vehicle. I am not the easiest customer and had been in the dealership a couple of months ago just to see what the possibilities were for a new Ford Expedition. The salesman, Erik, was very knowledgable and friendly but did not push for a sale. Several months later,when my car reach the 100.000 mile mark , I realized it was time to buy a new vehicle. I checked on line and at some dealerships to see what was out there. Since I really liked my car and the service that Stivers Ford Lincoln has provided, I went back in and talked to Erik. The car of my dreams was not in the shop but he could get it for me in a couple of days and he did. The service and expertise of Erik are outstanding and if you are looking to replace your vehicle, I can highly recommend Stivers Ford in Waukee.


Very friendly and knowledgable staff

5
Birdman on 10/22/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a great experience especially as a first time car buyer. The staff was very friendly and easy to work with. They made the process very smooth and quick.


Accommodating

5
culpde on 10/21/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Excellent customer relation - very concerned about making sure customer was satisfied any issues were addressed, took more than enough time to make sure customer was satisfied with instructions on features of vehicle


Our salesman, Dustin Beenken exceeded our expectations

5
skinman12 on 10/18/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dustin Beenken found a Ford Edge in Omaha, that matched our interior and exterior specifications. Dustin worked with us, through the body shop to repair some paint & interior issues. Dustin exceeded all of our expectations, and handled all details in a honest, friendly and professional manner. We will be returning to Dustin in the future. Gary and Sue Skinner, Des Moines.


Good experience

4.8
Davenancy1 on 10/17/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

The persons I dealt with were very Efficient and courteous. They were willing to make a deal that I felt was fair. I felt comfortable trading.


Excellent all around!

5
TheRealMrsCullen on 10/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I traveled 8 hours to purchase a vehicle from Stivers. They had the best price, by far, around. We communicated with a sales rep several times before making the trip. He was very helpful! He made the deal happen over the phone. When we arrived, we were helped promptly and they were very accommodating since we were not local. They were even able to beat our bank's rates! The sales rep walked us through how to use all the features in the car. He made sure we were 100% satisfied before we left. We drove off the lot completely satisfied and will consider them again for future purchases!


2015 F150

5
Fisherman on 10/11/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very friendly staff, easy to work and treated with the utmost respect. Service is why I am a repeat customer. It was a pleasure working with Monica Sherman.


USED FORD F250

5
J&JFordF250 on 10/10/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Peter Wall exemplifies everything a true salesperson should be: knowledgeable, friendly without being overbearing and, believe it or not, honest. We are very pleased with his service, interest in us and our needs and are very satisfied with our 'new' truck!!!!!!!!!!


Lincoln purchase

5
Marshall on 10/08/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Erik was great!. He knew the vehicle in and out and was very patient in helping us learn all the functions. . He was professional and courteous and made us feel very comfortable during our purchasing process. We would definitely return to this dealership.


Smooth

5
Joe24 on 10/08/2015

Overall Experience: 5.0

They have a great staff. They are committed to getting you the best deal. Their service is why I have bought all my vehicles there!


Amazing Experience

5
browndogs on 10/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I ended up at Stivers after lots of online research and visits to other dealerships in the area looking for a particular 2015 F150 truck. To be honest, I walked into the dealership planning to walk out when they began the high pressure sales push like the other dealerships had done to me. Or if they treated me like a "dumb woman" like they had elsewhere. But I was pleasantly surprised. Anthony Meyers was very courteous, straight-forward, and a pleasure to deal with. There was no high pressure sales push from this guy! And I never once felt like I was being talked down to as I had at other dealerships. I ended purchasing that truck from Anthony and couldn't be happier. He will definitely have my future business!


Amazing

4.6
deannalee on 10/02/2015

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We have been treated with the utmost respect with every purchase from Stivers. We would highly recommend making Stivers your dealer. The salesman are very helpful without being pushy. Brian allowed us time to make our decision & was very helpful in meeting our needs.


Outstanding Experience

4.8
deerstats on 10/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I went from a 2013 to a 2015 F150 truck, clearly a handful of new features, options, and functions. Erik Trabert was very respectful and phenomenal in explaining all this to me as he walked me through them, and ensuring personalized settings were set-up for me while in extreme heat might I add, dedication at its finest! Also, I had requested after-market work done, this meant that I would be without a truck for two days; Erik ensured that I had loaner truck to drive, and after-market worked completed met all my expectation upon returning.The Stivers experience definitely exceeded my expectations, we were welcomed and treated with respect and no pressure to lease or purchase a vehicle. I'm excited about my purchase, and totally satisfied.Thank guys for everything!


Service

1
Service customer on 09/30/2015

Customer Service: 1.0 Quality Of Repair: 1.0

I was working with a Chevy dealer that I trust even though I have a ford. When they could not figure out what was wrong with my car they took it to Stivers. It was saying "check charging system" and periodically all my gauges would shut off and I could not use my windshield whipers when this would happen. I had suspected that the alternator was not working, but they know better than me so it needed to be checked. Stivers checked it out said it was a multi-function switch, and I was happy because it was going to be cheaper than I had originally thought. They told me the charges and I agreed to have it fixed. This round was about 250. I get my car back and drive not even a mile down the road and it happens again. NOT FIXED. I call the chevy dealer and told them it is not fixed and had to take it back in. This time they believe that it is the cluster - they could not get the whipers to stop working even though I know it happened to me. This time they say that it is the cluster. We did suspect this before but I was told we would not change it until it completely went out. My RPM never worked but everything else did most of the time. They told me the problem and told me the price and I agreed. So another 550 later it is fixed this time. I get my car back and then I drive into work the next morning. Took my car back at 8 pm Friday, 7:45 am Saturday morning it does it again. I took a video because they are missing something. This whole time the problem never changed it was exactly the same. So we take it back in. This time they decide to fill it up with gas and drive it around because they don't know and it is still happening. I talk to the chevy dealer after Stivers has had it about a week and he said "they think it is the alternator." He never told me the price ans asked if I wanted to go ahead with the repairs like he did with the other two times. Which both times I had consulted in family members for repair costs. So about a week after that it is working still and I get my car back. I was again never told price or anything I was under the impression that they were paying for it because they did not fix it the first two times. Yes, this could be my mistake for not asking but I can not understand how you can charge another $300 and not the the consumer know the price. Also to top things off when I get in my car the third time my gas light was on - (took it to them with a half tank) and they left me SEVEN MILES TO EMPTY! My car tells me this so I do know exactly how many miles I had left. They tell me that I am responsible for the $300 even though I was not made aware of the charges. If this happened in my office it would not fly. I let all of my consumers know the price before they get charged. Needless to say I will not be going back there for service, to buy a car or anything! I will tell my friends as well.


Professional and courteous

5
norrine1950 on 09/29/2015

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I appreciated Troy Kline"s courteous and kind way of showing and explaining all of the radio, navigation, and phone options on my truck, even when I asked him to show me again.


Excellent service & help in finding the car I wanted!

5
Maxine on 09/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Always helpful & pleasant to work with. They go out of their way to help you get the vehicle that you want with great financing. Always recommend them to everyone looking for a vehicle.


Friendly, Professional

5
tyler2281 on 09/24/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Good at getting me the vehicle with the options I wanted, and worked hard to get me the price i wanted. Very professional and friendly.


Friendly, efficient

4.4
Mike123 on 09/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 4.0

They located the vehicle I wanted with the options I requested and kept me at a price I was willing to pay. Undervalued my tremade in if a Ford.


great!

4.8
chelsy1994 on 09/21/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Stivers did whatever they could in their power to make sure I drive home in a new car. Everyone is super friendly and they are very helpful. Highly recommend!Thanks anthony, Brian and Kit for helping me buy my new Ford Focus!


Internet Inquiry

5
Craig Johnson on 09/18/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I research and inquired about a particular vehicle via the internet. The dealer responded quickly with an email. Anthony followed up with a call and an appointment was scheduled to view and test drive a Ford F150 truck. Both Anthony and Brian were very attentive to my questions and were very knowledgeable about the vehicle. Each time that I went to the dealership, someone always asked if they could assist me and then directed me accordingly. The attention to the customer was excellent.


New Car Lease

4.8
sully4 on 09/17/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We found Eric to be very professional and he made our experience fun and educational. We would recommend Stivers to our friends and family. Thanks


2015 Ford F150 / Stivers Ford Lincoln Waukee / Kyle Meinecke

5
huskerwins on 09/16/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is the second vehicle I have purchased from Stivers. Kyle did a great job not only with his knowledge of the Ford Trucks but also locating the right one for us. We waited until the 0% financing but the truck we wanted was already sold. They went above and beyond in locating one for us and getting it back to us.


Excellent Service every time

5
lutter.brian on 09/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have now leased two vehicles from Stivers Ford Lincoln. Each and every time I have received friendly, attentive and prompt service. I would highly recommend Kyle Gall and his sales team at Stivers Ford Lincoln to anyone!


Efficient & Knowledgeable

5
SHOMAN on 09/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The staff at Stiver's Ford is very efficient and knowledgeable in performing their jobs. Although the previous Ford I had purchased was from another dealer I utilized Stiver's for oil changes and routine maintenance and was always satisfied with the service I received. Service personnel always reviewed their findings with regard to tire wear, batter cranking amps, etc. If they noticed something that required attention other than the standard oil change they would advise me of the need to have the item checked.


Great Service

5
lnelson on 09/16/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The service was great, Dave worked hard to find me exactly what I wanted. Very pleased with my purchase with Stivers and would recommend Dave to anyone.


Stivers Ford is the best!!

5
Johnsonx4 on 09/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I would recommend Stivers Ford to anyone looking for a vehicle. Everyone is very helpful and friendly!! Kyle Meinecke was awesome!! I would highly recommend dealing with him!! We have purchased all our vehicles here and would never change!! The service department is great to work with also!! Thanks Stivers, Kyle and Kit for another great experience!!


Awesome!

5
Tlf50020 on 09/15/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I didn't go into the dealer expecting to buy a new car, but it worked out great. Spencer was awesome with all the info for my new car.


AAA++

4.8
orah on 09/15/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Very close to price I expected sound have held out a little longer but happy overall. It's nice to go in and know some of the people you are dealing with.


Had a good experience.

5
Shirley_275_41 on 09/12/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dustin was very good to work with. Explained things good, took the time to make us feel comfortable, and tried to help us get the best deal. Matt Lahr was also great to help us in the end to make the purchase. They both made the purchase of our Ford a pleasant experience.


Fair price and no pressure.

5
Jerry G on 09/12/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Anton was good to work with. He was knowledgeable about the vehicle I eventually purchased. Excellent experience at Stivers. I would recommend Anton and Stivers for your needs.


Made it right

5
Drew Vonnahme on 09/09/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dustin was great to work with. Had a deal done and they couldn't get the car from other dealerships. They made it right in the end.


Best buying experience

4.8
Streit4cy on 09/08/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I despise buying vehicles and do NOT deal well with someone just trying to make a sale. I don't haggle and just want to shoot it straight. This is the second vehicle we have purchased from Jeff at Stivers and it won't be our last.


Good price and no games

5
cmax2015 on 09/08/2015

Overall Experience: 5.0

I needed a car due to a family emergency. I arrived at 11:00AM and drove off in a new car at 1:30PM. Right price and no games from the sales person. All in all as good an experience as spending money can be.


These Guys did a Great Job!

5
KC0507 on 09/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

These guys did great. They made the entire process very easy. That is why I drove from Kansas City to work with them. Will buy my next vehicle here as well.


Very friendly and helpful service

5
Chrissy1432 on 09/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

At 54, this was my 1st new car. Jeff Nelmark sensed my nervousness and got me through the process, helping me get the best deal I could without fear of being taken advantage of. I did not feel pressured into buying a car. Instead, I was informed and guided through the process, with Jeff assisting me to find a car I am proud to own. This great service extended further when Matt discussed the financial end of the purchase. ALL the Stivers staff was friendly, courteous, and most helpful. Thank you so very much.Christine Wright


2015 ford escape

5
Blakes1521 on 08/24/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great dealership. Honest and helpful salesman and manager. And to top it off my car price was cheaper than agreed on and got top dollar for my trade. I'll never buy from anyone else! New or used. Give spencer Bouma and Stivers ford a try!


Beyond Amazing Customer service!

5
nolanlisa on 08/24/2015

Overall Experience: 5.0

I have bought several cars and Stivers is the place to go--great customer service! They go above and beyond to make your purchase easy.


Great Experience

5
fordmanforlife789 on 08/24/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My overall experience at Stivers was excellent. This is the second vehicle I have bought there. I would recommend them to anyone. Dustin Beenken was very helpful and knowledgeable about the vehicle I purchased.


Best dealership!

5
Mgolson on 08/24/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Don Waller is the man!! I highly recommend buying from Stivers! The staff were the most helpful I've experienced - I wouldn't buy a car anywhere else.


2016 Fusion Lease

5
diannlynn on 08/24/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have been a Stivers customer for many years due to their professionalism, friendliness, and dedication to customer service. They go out of their way to meet my needs and buying a new car is actually a pleasant experience without making me feel stressed and pressured to buy/lease a car. They have definitely earned my trust and loyalty.


New SUV sale

5
mike7663 on 08/20/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a good experience and if I purchase Ford again I will return. The financing and sales were not stressful, the people helping were knowledgeable and was not a bad experience. I'd say they are the best ford dealer in the Des Moines area.


Stivers Ford is the best!

5
Netter on 08/20/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had the best experience with everyone at Stivers Ford. We are very pleased with our new 2015 Ford Escape. My husband is enjoying all the fun gadgets inside. I wanted to make a special shotout to Tim in the service area, he helped us through a difficult decision, he's the best. Overall very wonderful experience would definitely recommend Stivers Ford to our family and friends!Annette and Michael Shepardson


New truck sale

5
Tim Erickson on 08/19/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had the best deal I could get with Anthony Meyers, doing everthing that I asked for. He went all out on getting me a great deal. I would deal with Stievers again if I want another vechical.


Best Ford Dealership Ever

5
Sword on 08/19/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've purchased two Ford Vehicles both Used and New now from Stivers and I've always had a great sales and finance experience with this dealership. The salespeople are not pushy, very friendly. The entire process from Test Drive to Paperwork was extremely fast.


Perfect

5
phyteguru on 08/17/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Troy Kline was a great salesman and answered every question I had. The sale from start to finish was flawless. The test drive all the way to the drive home was great and didn't take too long. I would recommend this dealership to anyone looking for a great vehicle.


Buying experience

5
Jamlynn on 08/15/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great and friendly service, got me in and out and stayed late on a Friday night! Would definitely recommend Gary to anyone looking to buy s used vehicle


Great Experience!

5
MegLo on 08/15/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From the time we walked through the door till the time we drove our new Explorer off the lot we had a great experience all around. Nate was very friendly & knowledgeable as he guided us through the buying process. I would highly recommend visiting Stivers the next time you're in the market for a new or used vehicle.


Great all around dealer and servicer

5
Verysatisfiedcustomer on 08/12/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have high expectations for this dealer since I have gone to them for years for several new vehicles and servicing on all my vehicles. Always friendly, responsive and, most importantly, trustworthy. I have never had to complain to them about anything.


Very Friendly

5
pandajo25 on 08/12/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everyone was very friendly,. Made the buying process easier.; made us feel important. show room very clean, waiting area very comfortable. As long as future interactions go well, I will deffinately buy from this dealership again.


It was awesome everyone was very helpfull

5
Sjrrent on 08/12/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It's was great Dustin made a great experience for my daughter. We will come back I am sure Thanks to all that helped make our experience great


1506 Recall

5
jason2015escape on 08/09/2015

Overall Experience: 5.0

I went in for the above recall and Service Advisor, Shawn Hawxby, had the service work done and I was on my way within some thirty minutes and I had allowed myself one hour. I appreciate the quick and courteous response.


Great Service and Sales!!

5
MattR on 08/06/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went into look at a used Lincoln and ended up changing my mind to a new Ford. The sales person Brian was great at letting me choose the vehicle that was right for me without any pressure. Will be sending my friends and family back for any car related needs!


they worked very hard to be sure of our satisfaction

5
verg on 08/06/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We found the vehicle we w sass noted at a fair price and they corrected problems we would have had in towing the vehicle with our RV.


Great customer service!

4
Jessjj on 08/01/2015

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

Great customer service, friendly staff. Dustin was great about contacting me with updates and continues to check in making sure I an still happy with my purchase.


It feels like I have been robbed. My car nearly killed me.

1.6
Jojono on 07/21/2015

Customer Service: 3.0 Quality Of Work: 1.0 Friendliness: 2.0 Pricing: 1.0 Overall Experience: 1.0

I brought my Lincoln in because some of the electronics stopped working. They had my car for six days. I was told on the phone it was a flat fee of $120 to find out what is wrong. In person they again told me it would be $120. After I left the car with them they called and said the wires were torn up, but that wasn't the problem and they needed $360 to find out the real issue. Nearly a week later they call and say the problem is the torn up wires and it will cost $825 to fix it. The breakdown of my receipt says $60 parts and $720 for labor. The guy said they just put new wires over the old ones. My ride control settings still do not work, but they said they couldn't fix it. I had assumed it would be fixed along with everything else, but now my car beeps loudly whenever I start it up and displays an error message.My car has dark spots on the leather seats now, black smudges on the cream plastic, a white crease on the black plastic and strange marks where some tool was used to pry off the plastic cover. Also there are four shallow cuts on my steering wheel that I can feel whenever I drive the car.They lied to me about the cost of finding out the problem. They lied to me and said the problem was not the torn up wires. They charged me far too much money for the work that was done (based on the price it cost my brother to have essentially the same issue resolved). They did not fix the entire issue as I still have an error message.*Update*After the events of my original review I came back in to ask for assistance in cleaning the leather seat that they had stained (I spent an hour trying to clean it myself) and to get a breakdown of labor hours since different people had told me different prices and hours. They sprayed and wiped the seat, which didn't do much to help and said someone would call me that day.The next morning around 7:50AM I received a call. They said that it had taken three hours to find the problem and three hours to fix it at $120 per hour. The ride control error was considered a separate issue, but they would take a look at it for free (previously they said they couldn't fix it). The earliest that they could look at it was in five days. That night I noticed three button lights were out on the center console.The next day my steering wheel suddenly became extremely difficult to turn and I nearly ran into oncoming traffic. The steering wheel resistance randomly changed two more times on my way home. This was a problem that I had told the dealership about in detail when I originally brought the car in. It was the exact problem that drew my attention to the fact that my windows, turn signals, speedometer, etc. had stopped working and the existence of numerous error messages on the screen. Since my car has an option to change steering resistance on the center console I had assumed it was connected to all the other electronics malfunctions.When I brought the car in for the second time I told them about the persisting steering issue, how it was part of the originally stated problem, and how it nearly got me wrecked because I had erroneously believed it was fixed. No one had told me that they hadn't fixed it. I also told them about the dead lights on the center console. After a few hours they discovered the shock on the driver's side was bad and was causing issues with the power steering and also causing the ride control error. They asked for $680 to replace the shock and mentioned that it would have to be tested afterwards to confirm the problem was solved. They told me the dead lights on the center console could not be fixed without replacing the message center entirely. It is my suspicion that they caused the problem while working on the car, but maybe those lights just burned out during the six days that they had it. I declined to let them touch my car again. After giving me back my car with a serious steering issue that I thought was fixed they do not have my trust, but they have my money.


Very easy going purchase process with outstanding service

5
fusion123 on 07/17/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Buying a vehicle was so unbelievably stress-free. Anthony and Matt gave outstanding customer service. If you are looking to purchase a vehicle give Stivers a chance they will not disappoint.The whole reason I even gave them a look was because of Shawn in the service department who worked on my old car. He was so friendly and helpful on a day when things were not going right. I figured if the other people at Stivers were half as good to work with as Shawn then this is where I wanted to purchase my next vehicle.


Very smooth purchase process once again at Stiver's Ford.

5
ThomasClark on 07/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had another easy and stress-free purchase of an excellent F150 at Stiver's this week. Internet Salesman Brian Benson located an F150 on the lot matching what I was looking for and also got me the monthly payment I was looking for without even having to stop in and haggle. Although I really liked my 2013 F150 FX4, I like me new 2015 F150 even better. It seems Ford has been able to refine and quiet the F150 even more, and I love the V8 growl of the 5.0. It takes me back to my days of driving 5.0 Mustang GTs years ago. The entire staff at Stiver's was helpful and made the entire process quick and painless. After the expedited process, rep Troy Kline went over the new features on my 2015 F150 and made sure I was ready to go. It was a great purchase experience, low pressure and friendly staff throughout.


$48,939

Mileage: 0

Color: BLUE

Transmission: 10-Speed Automatic

Contact seller for Body Style

City: ,

Engine Type: EcoBoost 2.3L Turbo I4 300hp 310

$67,270

Mileage: 0

Color: RED

Transmission: 10-Speed Automatic

Contact seller for Body Style

City: ,

Engine Type: 3.0L Twin Turbo V6 400hp 415ft.

$41,190

Mileage: 0

Color: BLACK

Transmission: 8-Speed Shiftable Automatic

Contact seller for Body Style

City: ,

Engine Type: 2.0L Turbo I4 250hp 275ft. lbs.

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