Steve Lewis Subaru

Buying and being serived

Very good experience when dealing and finalizing the deal, other than the time spent on it (close to 5 hours). All involved, from the sales person to the sales manager, paper work, everything worked fine.When of the final car delivery, and explanation of the car features, the representative thought that it was some issue with the electronic display and information, and scheduled an appointment to check it out. When back for the checking, nobody new what was to be checked, and found that everything was all right. We only will not, if ever happens, is when retrieving any information in the screen, change screen, or do any input, and the system shows up any flaw.For now we are happy, even thou a little confused with the conflicting information, as in one moment we are told to go back because of some issue, at the time defined as 25SUZ DIAGNOSTIC, and when going back 12 days later for the scheduled appointment, nobody remembers what or why it was scheduled the appointment, as according to the technician nothing wrong was found.

Love my new car

Paul F was very patient with us and gave us time to think about everything . He wanted to make this deal work and he was successful in getting our price . It took longer than expected but we walked out of there satisfied. I appreciated his follow up phone calls to make sure everything was ok .

Out with the old, and in with the new! Great Experience!!!

Went to Steve Lewis based on the recommendations of friends and family. My salesmen Kyle Goodreau, was very knowledgeable and worked with me every step of the way to get me into a brand new 2017 WRX! I could not be happier with my car and the experience. I will be going back to Steve Lewis for my next Subaru.

A surprisingly pleasant experience

Everyone at Steve Lewis Subaru treated us like family as they were friendly and fun from the beginning to the end. They answered our questions willingly and thoroughly without making us feel pressured to buy on the spot. The final highlight was a ride in an Outback with the owner, Steve Lewis, to help answer a concern of ours. This ended our visit with laughter, good feelings and a desire to do business with this dealership.

Our salesman was a delight to deal with

Glen was very informative and accommodating. We test drove the car over terrible roads--our choice, because Amherst roads are pretty bad and I so hate the jarring trips that are everyday occurrences--and Glen didn't complain, not even once. The Crosstrek did great.

Out of state drive so worth it

This is my second Subaru Forester purchased from Steve Lewis. We drove up from Danbury, Ct. And it was so worth it. After an initial stop by just to inquire about a new forester, we were so taken by the honesty and integrity of our salesperson Roger that we decided upon returning home to step up to a 2017. Living in Ct. Was not a problem. We worked out the particulars over the phone and then took a ride up and the deal was doneThe fact that we were going to be out of the country was not a problem. Roger agreed to delay delivery until we returned on October 31. Certainly a treat on Halloween. Once again , Steve Lewis was prepared to deliver the car to us in Danbury however we called last minute and decided to pick it up. Wanted a brief tutorial on feature. No problemSteve Lewis and all of its staff go 100% to ensure that you get the vehicle you want at the best price

Sheba comes to the Orvis

Excellent sales service with exceptional team work. Paul and Tyler worked hard to locate the exact car with the features we wanted/needed. Terra worked through the controls, layout of instrumentation, and operations in an organized, effective, and considerate manner. We appreciated having the inspection cost covered and all the extra effort made to move smoothly through the financing. What more can you as for than 0%? It all made the experience a Best Ever Car Purchase!

Wonderful experience

Buying vehicle. From Steve Lewis subaru. Was a great experience. The staff was very friendly and professional. I would highly recommend Steve Lewis subaru. Ask for Paul he was our salesman and a pleasure to work with.

Great Service. I love my outback. Salesman Roger Dugas Great

Nice local Subaru dealer. Highly organized, clean and professional knowledgeable service center and great trustworthy and helpful Staff. Was a pleasure working with you and I love my Used/newer Outback. I will highly recommend you to future clients. Thanks again to Roger Dugas!!!Best Keith Graham

Amazing customer service! Felt like they truly cared.

Steve Lewis Subaru is an awesome dealership. I come came in looking for a used car and found a great car. All of the employees were so patient and nice. The process ended up being difficult because we were having issues with the insurance company, but all the employees were so nice and so patient and worked thier butts off to try to get me my car! I can't thank them enough for how hard they worked, even if My mom and I might of been annoying at times because of our frustration with the insurance company. I felt like they truly cared about me and not just the money they get for selling cars, Thats rare from a dealership. But in the end, i ended up driving out with a beautiful new/used car. So thank you so much to Josh, My man Larry, Terra and Cassie and the rest of the Steve Lewis team for being so caring and personable. If you need a car, especially with Winter coming up i would highly recommend this dealership!.

Excellent service!!!

Recently I was looking for a used 2006 Honda CR-V, because of my 20-yr experience with that model. Steve Lewis Subaru had one, which I drove down from Vermont to see. It was the beginning of the Columbus Day weekend, and the showroom was very busy. The place seemed well-staffed, well-organized, and was very clean and orderly.Tyler Griswold was the sales associate who helped me. I found him to be very professional, efficient, respectful, up-front about the used CR-V, knowledgeable, and generally excellent to deal with. He always got back to me promptly by phone, took me for a test-drive in various traffic and road surface conditions, and introduced me to his associates to set up the trade-in of my old Honda. (The Honda dealers near me in VT and NH did not have used CR-Vs for me to consider.) All of the Steve Lewis personnel who helped me were cheerful, efficient, respectful, expediting all the paper-work, so I could get back home to Vermont without long delays. They wanted to keep the CR-V for another couple of days to do a final service, and offered me options for delivering the Honda. They gave me a loaner to use until they delivered the "new" used CR-V, got the insurance on my old car transferred to the "new" one, and even were prepared to register the car. All-in-all, my experience with Steve Lewis Subaru and Tyler Griswold was exemplary - the more so for my wanting a Honda from a Subaru dealer! No vehicular discrimination here! I highly recommend them, especially young Tyler!

Extremely Satisfied Customer

My wife and I had just purchase a 2017 Subaru Outback from Steve Lewis. Our Sales Associate Tyler Griswold was the best. He spend the necessary time to explain all of the features and benefits of the Outback and answered all of our questions. The transition for us to purchase this vehicle was extremely easy. We love our new Sabrau and the crew at Steve Lewis Subaru in Hadley MA. (CC&JC 10/11/12)

So much fun!

I was ready to buy a specific car but in addition all the sales people were enjoyable to meet and get to know. I found the advice I received regarding financial decisions to be honest and helpful. It was a busy time of the year for me so the reassurance I received that I could come in with questions on how to operate the car was extremely kind.

Wonderful experience

A normally harrowing experience was made pleasurable when I went to purchase a vehicle at Steve Lewis Subaru. The sales team was excellent, professional, and relatable. The test drive was not hurried, all my questions were answered, and the salesman was very personable and helpful toward my making my choice. The auto technician who worked with me after the sale was lively and well-versed and able to make me understand the things I needed to know. It was an all-around great experience, including the very kind follow-ups. Friendly staff and fair pricing - I felt comfortable and felt I was treated fairly.

Great Experience!

Each and every step of the car buying process was handled professionally with warmth and care.This is my eighth Subaru... all bought at different dealers across U.S.! This experience was one of the top 2.

Car buying perfection

I have never had such a pleasant experience buying a car.I went to several dealers shopping for a car for my daughter.Every salesperson said something that irritated me.I started to feel like I hated car salesmen.Then I met Tyler from Steve Lewis Subaru.He was so nice to my daughter and I.He made it so easy and stress free. And so did Shayne when I had to sit down and pay.Even though this dealer is in Massachusetts, I would still go there all the way from New York,next time I need a car. The whole staff is nice, helpful, and happy.

Friendly and straightforward

Good experience with a few caveats. Some details that we had negotiated were not added and I had to return twice to get them resolved. Also there was a little more pressure than necessary to add post purchase details like wax, insurance, etc

Awesome buying experience!

Just bought a Forester at Steve Lewis Subaru. I couldn't be happier with the patience and friendliness of the sales staff. Kyle and Paul were great at explaining the cars and options, never pushy, and willing to help me through the process. Ultimately I feel they gave me an awesome deal. Shayne walked me through the finance process in a very helpful way and Terra was great at showing me around the new car on delivery. I would definitely recommend this dealership and its professional staff!

Steve Lewis Subaru eperience

Been a customer for 10 years. Very satisfied. Good service department. Friendly staff and well equipped waiting area. For subsequent follow up questions on my Forester purchase, if the persons I had previously dealt with were out, other staff personnel were happy to assist me.

Subaru Crosstrek

Excellent customer service! This team does not approach car sales like the typical dealership. They're patient and do everything they can to get the customer what they want.

Perfect Experience!

My wife and I just moved to the area last year and began bringing in our 2015 Forester for services here at Steve Lewis Subaru. We have always had a great experience. Every single employee we encounter is always extremely friendly and helpful. It's kind of amazing, really. When it came time to get a second car I really wanted to look here first because we have grown to trust the people here and the dealership in general. I've never purchased a used car from anyone but family so I was a little nervous but the experience here was very easy and I never felt pressured. Paul Lebel found several cars that fit my criteria and made sure I felt comfortable and took my time on test drives so I could find something I was really happy with. The process was very relaxed and without any pushy sales tactics. I really felt that it was important to them that I get a car I would be really happy with. Sales manager Jon Kubik was very helpful and really worked for us on financing so that we ended up with a deal that my wife and I were very happy with. Cassie Johnson helped us with delivery and was so nice. She made sure there were not any last minute things we were concerned about the car or the process. We asked about a spare key because the car only came with one key. She understood right away and had a new key ordered and programmed free of charge. Between our service experiences and this recent purchase experience we feel 100% positive about our dealings with Steve Lewis Subaru. I highly recommend this dealership and will continue to come back here myself.

Professional, cooperative, attentive, knowlegeable

From Jon the sales manager, thru Jared the salesman, Benny the tech expert and Larry in finance, the folks at Steve Lewis push all the right buttons. My adjectives above describe my experience in moving out of a lease on a car I did not particularly like and into one I really like for not a whole lot more money. I had not expected to be able to make this upgrade, but they found a way for me that is most satisfactory. They patiently let me explore my options, worked out the numbers and carefully explained the new vehicle and all its technical wonders. All this was accomplished in a friendly yet professional manner. In my book they are as good as it gets

Nervous buyer, Great Experience!

I went into Steve Lewis Subaru nervous about having to buy a used car and doing it all by myself. Concerned I would be 'bulldozed' into something I would regret. The first person to help me was Glen Reen. He was so informative, helpful and very pleasant. I immediately felt more relaxed. I had seen this 2013 Subaru Impreza online and fell in love with the color of it...Black Cherry.I road tested the car and put a deposit on it while I thought it over and talked with family. I went back about two weeks later with my sister and brother in law and we met with Paul Figueiredo. Paul was delightful to deal with and deal we did! I left there having bought the Subaru. The whole process from beginning to end was pretty much seamless. Everyone is so professional and friendly. You feel like they really do care about you and want to make everything pleasant and easy. I am loving my new Subaru and expect to love it for a long time. I would definitely recommend Steve Lewis Subaru in Hadley, Ma to anyone looking for a new car.

The way car buying should be

I was in the market for a 2017 Subaru Forester. I had done my research but never having owned a Subaru, I had questions. I visited 2 Subaru dealers in the area and settled on Steve Lewis. The staff at Steve Lewis Subaru made the entire experience great. They were knowledgeable, helpful and patient. They never gave me a hard sell but rather listened to my questions and concerns and took the time to answer them thoroughly. I got a very fair deal and I'm very happy with the Forester. Tyler, Terra and Larry are exactly the kind of folks you want to deal with. I highly recommend this dealership and will definitely be a return customer.

The way car buying should be

I was in the market for a 2017 Subaru Forester. I had done my research but never having owned a Subaru, I had questions. I visited 2 Subaru dealers in the area and settled on Steve Lewis. The staff at Steve Lewis Subaru made the entire experience great. They were knowledgeable, helpful and patient. They never gave me a hard sell but rather listened to my questions and concerns and took the time to answer them thoroughly. I got a very fair deal and I'm very happy with the Forester. Tyler, Terra and Larry are exactly the kind of folks you want to deal with. I highly recommend this dealership and will definitely be a return customer.

good experience overall

Good experience overall. I am very happy with my new car. This is more of a comment with the car sales industry overall, but I wish the price of the same car did not fluctuate with the time of the month. This is the case everywhere, but it leaves a strange taste in your mouth. You have to scour the internet to convince yourself you are getting a good deal. I traded in a car, and they initially gave me a dollar range of what they would pay for it. They should be able to give an exact figure after initially looking at the car. Giving a range and then giving an exact figure later with no additional evaluation of the car did not feel very professional to me.They also should have clarified that they needed a cashier's check for the final transaction.That said, I had a good experience overall and would go there again.

Smart and honest

Great smart service at Steve Lewis Subaru. Our salesman there, Paul Lebel is a rarity in the field. He was clear, patient and thoughtful about our needs for a safe, well priced automobile. He didn't use hard sell tactics which we so often find when auto shopping. Can't say enough about him, the manager, Tim Cushing and even the finance fellow, Jon Kubik. Many thanks.

Suburu Impreza

Excellent service in helping me pick the perfect car! This was my first time leasing a vehicle, and Roger, Paul, and Benny were extremely helpful in making sure I made the right decision for myself. I would recommend this dealership over any in Western MA!

Purchase of new vehicle

Staff was awesome, as well as Steve Lewis, throughout the entire purchase experience! Cannot say enough good things about this dealership and it's staff.

I actually had fun buying my new car.

I enjoyed everyone who worked with me during the process. They were attentive, nice, and explained things very clearly. This is my second car bought from Steve Lewis. They are an excellent dealership.

Fantastic Experience

This was my first time buying a brand new car and I of course was anxious about it. Josh Love was the salesman who worked with me and he did a fantastic job helping me feel at ease and and made sure that I didn't feel pressured into buying. He took his time and showed me different cars that I was interested in. I asked a lot of questions and he was patient in answering all of them and ensuring that I felt comfortable. Together with Tim, they made sure I got a great deal and got the car that I really wanted. They also were attuned into some concerns I had and were able to explain things in a way that put me at ease and alleviated my concerns. I am also appreciative to the help of Shayne in finance. He really explained things well and answered all my questions about various options and costs. He took his time and really wanted to make sure I had all of the information I needed. I am highly satisfied with my experience and am greatly appreciative to the integrity and professionalism of Josh and his colleagues. I absolutely love my car and am very pleased with my first car buying experience...you guys set the bar! Thank You! -Heather

Fantastic Experience

This was my first time buying a brand new car and I of course was anxious about it. Josh Love was the salesman who worked with me and he did a fantastic job helping me feel at ease and and made sure that I didn't feel pressured into buying. He took his time and showed me different cars that I was interested in. I asked a lot of questions and he was patient in answering all of them and ensuring that I felt comfortable. Together with Tim, they made sure I got a great deal and got the car that I really wanted. They also were attuned into some concerns I had and were able to explain things in a way that put me at ease and alleviated my concerns. I am also appreciative to the help of Shayne in finance. He really explained things well and answered all my questions about various options and costs. He took his time and really wanted to make sure I had all of the information I needed. I am highly satisfied with my experience and am greatly appreciative to the integrity and professionalism of Josh and his colleagues. I absolutely love my car and am very pleased with my first car buying experience...you guys set the bar! Thank You! -Heather

Curtious professional Friendly dealership

These folks really get "customer service" and the sales team knew their Subaru product.I've been buying cars for over 40 years and found this dealership to be outstanding.Thanks to Jared, Benny, Jose and Shane this been a great car buying experience from start to finish.Also thank Steve Lewis for hiring such dedicated employees.

BENNY / Expert Delivery Specialist

My wife and I purchased an Outback 2 months ago and are very happy with the vehicle. Since we've been driving it for a couple months, we still didn't know how to use all the buttons. We met with Benny and he was unbelievable and made our life much easier. However, most importantly, made us be safer drivers because of the technology in our car. A big THANKS to Benny!!!...plus a super friendly and professional. He deserves t be recognized for his outstanding knowledge and customer service.Thank you,Jeff & KathyEast Longmeadow, MA

Better than expected

We've all heard (or experienced) the horror stories about car salespeople. That is not what it was like for me with Paul Figueiredo. He listened well, explained options clearly and helped me make a good decision.

Terrific

From the moment I walked in to the time we picked up our new car, service was outstanding. Paul, our salesman, was extremely competent and knowledgeable and made our purchase very easy. I would recommend Steve Lewis Subaru to all.

Glenn Reen is a pleasure to work with at Steve Lewis Subaru

I approached Steve Lewis Subaru in Hadley MA to lease a 5-door vehicle to be plated in Vermont. I was living in Texas at the time so had limited time in New England each month. Glenn Reen helped me through the process, ensured that I had good insurance coverage, and engaged other Steve Lewis Subaru personnel to deliver the car to me, already registered in the state of Vermont. I have since enjoyed excellent follow-up including a 1000-mile check-up for the new vehicle. Altogether an excellent experience.

Par Excellence ! Patient,Personable & Professional

Gently guided me through the long and difficult decision I faced in trying to determine which vehicle would suit, not only me and my budget, but my elderly mother's needs as well.I commend Steve Lewis Subaru for all the time, effort and consideration they demonstrated in dealing with me and my mom. They showed us the utmost respect,and in turn, they have gained our utmost respect.

A great car-buying experience.

We dealt with three staff-members, Jared, Benny, and Larry. Each was knowledgeable, helpful, and transparent. They really worked to get us what we wanted at a very attractive price. We already own another Subaru, and I wouldn't even consider buying or having our cars serviced anywhere else.

Smart, attentive & thorough = a great car buying experience!

This dealership nicely welcomes the variety of shoppers in the Pioneer Valley. Kyle Goodreau gave us the tactful balance of shopper space and support. Given such room and time to browse their vast inventory, he was a positive, witty, and informative ally during our thoughtful shopping experience. Cassie then followed-up with a patient and thorough orientation to our new chariot, so we left the dealership prepped and ready to enjoy our new Forester. Tim helped us work out the numbers and leave as happy customers in the neighborhood. All in all, Steve Lewis Subaru is an excellent place to go for new or pre-owned vehicle shopping, and we'd enthusiastically recommend Kyle as an attentive and excellent sales associate!- Happy New Subaru Family

Very helpful

They were very attentive to our wants and provided a thorough test drive and explanation of the process to get there. Terra was very careful of giving a complete review of the operation of the automobile an accessories.

All were great at Steve Lewis Subaru

The staff I worked with were very knowledgeable, competent and patient. Paul understood what I was looking for in my new Forester and delivered without questioning my decision or pressuring me to up grade. Larry in finance made things vey easy to understand and was such a pleasure to work with. Benny spent 30 minutes with me in my new car reviewing the new technology until I got it. I highly recommend Steve Lewis Subaru for your next purchase.

All were great at Steve Lewis Subaru

The staff I worked with were very knowledgeable, competent and patient. Paul understood what I was looking for in my new Forester and delivered without questioning my decision or pressuring me to up grade. Larry in finance made things vey easy to understand and was such a pleasure to work with. Benny spent 30 minutes with me in my new car reviewing the new technology until I got it. I highly recommend Steve Lewis Subaru for your next purchase.

Friendly, Professional, Helpful, Honest, not-pushy

After test driving a number of vehicles, I chose a 2016 Crosstrek. I was given as much time a I needed to drive, ask questions, discuss options. I was able to communicate with the sales staff during the week I was making my decision. When I made my choice, they found me one in the color and with the options I wanted. The deal went smoothly, and delivery went as planned. Before I took possession of the car, they took their time to go through the features with me, and I able to ask all my questions without being rushed. I was respected throughout the entire process. This is the way to buy a car! Get your Subaru at Steve Lewis!

Great Service, Effortless adventure

Just purchased a 2017 Subaru Outback and Todd Gerry and Larry Flakes made the process easy and effortless. I arrived for an appointment after a previous conversation and Todd had the cars I was interested in ready for a test run and was more than knowledgeable about the cars and what would be best for me and my family. Larry made the finance piece simple with no pressure to work outside of my comfort zone. Great cars, great service! Highly recommended.

Friendly, knowledgeable and pressure free

Just purchased a 2017 Subaru Outback and Todd Gerry and Larry Flakes made the process easy and effortless. I arrived for an appointment after a previous conversation and Todd had the cars I was interested in ready for a test run and was more than knowledgeable about the cars and what would be best for me and my family. Larry made the finance piece simple with no pressure to work outside of my comfort zone. Great cars, great service! Highly recommended.

Our pre-owned Subaru Forester just like Brand New to us

We purchased 2014 Subaru Forester, low mileage, good price from the dealer. The bank was a little slow with getting the title for the car to the Dealership for us to take the car home, but everyone at Steve Lewis was very helpful through the process. Our sales rep., Kyle, kept us informed during the time we needed to wait, and it was well worth the wait. Our 2014 Subaru feels like a brand new car and we are very satisfied. The dealership is just down the road a ways and we will be sure to bring the vehicle there for service!

Nice people, good service

I bought a new Impreza and spent quite a lot of time in their sales department. Except for too-loud music blasting away the whole time, the experience was well-orchestrated and efficient. Very nice people.

Found what I wanted, had a great day

Roger, Shane and Benny made the process understandable and enjoyable. They were considerate and knowledgeable and believe strongly in their product. I was given contact information for all the folks who I can call to ask questions about my new car. They care about the customer and set things up so I will enjoy my car.

Larry and Cassie.

Larry and Cassie are the two best people in the business!!!I went in to buy a new car for my VERY beautiful girl friend and because of their trustworthness I bought two cars. Larry is a gentleman, he is family, and I would say the same for Cassue, she really is very helpful and knows her stuff! Go there!

I just purchased a 2016 Subaru Crosstrek

I just want to say a few words about my buying experience at Steve Lewis Subaru. Within the past week, I took delivery of a 2016 Subaru Crosstrek (in Venetian Red). From the moment I entered the dealership, I was treated with respect. I was trading in a late-model pickup truck and I felt that the members of their sales team with whom I dealt, Paul and Jared, were very fair with both their offer on my trade-in and on the price I was paying for my new car. Their F&I manager, Larry Flakes, was also a pleasure to deal with. They stuck to the promised delivery schedule and I will definitely return there when it comes time for a new vehicle. Thanks for everything, gentlemen! p.s. I love this car!!!!

Excellent interaction from test drive to purchase !

Arrived on Friday to test drive the 2017 Outback...Todd was busy so he connected me with Roger who guided me through the ins and outs of the new vehicle. His knowledge was excellent and he did a wonderful job. I then met with Larry in finance, who is a hoot and a half. His energy is wonderful and made me feel very comfortable. We signed the necessary paperwork as we chatted happily with Larry.Two days later, we picked up our loaded new Outback and were assisted by Terra. She, too, was so very knowledgeable and took us step by step through our new purchase. She made certain that we understood the complexities of the touchscreen and could operate it ! ( I am 76 )This is the 5th Subaru that I my wife and I have purchased from Steve Lewis. We wouldn't have any other car nor would we go to any other dealership !! Steve Lewis is the absolute BEST!

Pleasant sales experience.

I spent about two weeks going to dealerships around Northampton, this was by far the best experience. Very friendly staff, Glen was very informative, attentive, and very low-pressure in the sales pitch. The only reason I didn't buy here was that I found a crazy low clearance deal on a different brands car. Will definitely consider this place if I'm in the market again.

Great times at Steve Lewis

excellent service start to finish. from test drive to delivery everything was made clear to me. Helpful. Not pushy. Walked me through everything and helped me make decision on my new XT

Easiest car I've ever bought

The whole experience was pleasant and uncomplicated. Glen Reen was a lovely salesman, helpful but not pushy. He made it really easy and had lots of good information as I had never bought a Subaru before and hadn't had a new car in years. We got a good deal on an almost new car during their May sale.

Relaxed Experience

I came to Steve Lewis Subaru because I was pleased with the service I had received on my old Forester. I met David Hanks who walked me through the process of finding a newer car. Larry Flakes then assisted me with the important details and forms. Terra Hondrogen patiently walked me through the new features of my new Forester. Each were a pleasure to work with. Thank you.

Great experience

I found Steve Lewis Subaru to offer a high quality experience. Even though I was buying a pre-owned car, I was treated with the same care as if I were buying a new car. They made sure that all systems of the car were in excellent shape. I would definitely purchase another car through Steve Lewis.

Fantastic Dealership

I have purchased 2 vehicles from this dealership in the past 23 months. Do I need to say anything more? I thought so. Thank you

Fantastic Dealership

I have purchased 2 vehicles from this dealership in the past 23 months. Do I need to say anything more? I thought so. Thank you

outstanding customer service

My relationship with Steve Lewis Subaru of Hadley began July 20, 2013, when my 2007 Chevy Trailblazer which I purchased brand new in 2007 motor stopped working. I needed a new car immediately. I visited the dealership and had the pleasure of meeting Larry Flakes. He offered me $2,000.00 on my vehicle as a trade in when my trailblazer didn't even run. They even picked the vehicle up at the shop were I had it towed for free. Larry took the time to help me find my perfect car in my price range. When it was time for me to pick-up my new car Larry spent at least an hour making sure I felt comfortable with all the bells and whistles. I drove away in my new car feeling extremely satisfied and grateful for what Larry did for me. My car needed a new set of tires after only driving it 26,000.00 miles in three years. The service department, specifically Will Lamb, reviewed my situation and told me that I would be given a credit of $600.00 for new tires. Talk about amazing!!!! The day before my appointment for new tires and an alignment I received a phone call letting me know of a special they were running and that I might be able to be placed in a new car. Well, I was curious about the offer and called Larry to learn more and was pleased to learn that he was promoted to the finance department. Even though it wasn't his job anymore Larry still took the time to talk with me the next day while my car was being worked on. I ended up purchasing a new vehicle from Larry that day and wasn't even made financially responsible for the new tires being placed on my old car. I picked up my new car a few days later and Terra went over everything with me. I can't say enough wonderful things about my experiences with Larry, Terra and Will. This dealership truly goes above and beyond for their customers. Thank You for all that you've done!!!

Purchase of 2017 Forester

We had Dan Marques as a sales person. He was very accommodating and patient with our many questions. He spent a significant amount of time with us. We had Terra for our delivery. She was very pleasant and knowledgeable about the car, especially about the electronics, and very patient! We had other questions that were quickly dealt with by Jared and Shayne. Overall our experience with Steve Lewis was excellent.

efficient

We had shopped on line and reviewed advertised prices from New England dealers. We had no trade and knew what we wanted. Our salesman, Todd and the sales manager, Tim wasted little time and made us a very fair offer on a 2017 Outback. While we were writing up the deal they found one (swap or affiliated dealership). The showing of the car when it came in, the meeting with the business manager went well and we were not pressured into anything "extra". Finally the delivery by Terra was informative and comprehensive.

Terrible customer service!

Although I had a great experience buying my car, the follow up since has been way less than sufficient. Nearly two days after buying it I felt the car needed an alignment. When I called, I was told that I was calling the wrong place for the issue. Next, we hadn't had the car 6 months and there was an engine issue. Car wouldn't go more than 20 mph. They did not stand by the first fix of this issue, then 4 months later it happened again. They finally sent it to a Chevy dealer the second time. And now today, the THIRD time it happened to my car in just under 2 years of owning it, I call and they put someone in service on the phone, he was less than helpful and passed me off as the had "no record" of my car or having it fixed. It is flippin pathetic.

excellent all the way around

They make you comfortable from the minute you walk in the door. Went over and above getting my Forester out the door day ahead of schedule!!!! SWaid

Great experience

Glen Reen was a fantastic salesman who made the experience truly wonderful. No sales pressure, just telling me what options I have. I had some idea as to what I wanted, but this was my first time buying a car so I was new and inexperienced.

Very friendly and helpful

Great service! We didn't expect to buy a car the day we went in but ended up being so happy with the car we test drove that we bought it!

A great place!

I just bought my first car from Steve Lewis Subaru. I was incredibly nervous about the whole thing, but they set me at ease and walked me through it step by step. When we hit a snag they worked with me to solve it. They have such a great attitude it really helped me get through this experience.

new car

I called the Dealership spoke to EJ as I had been involved in a accident, very helpful as he took my info. and then Roger And terra took care of the rest to make sure I had the same car I had as mine was totaled all of them were super I could not be more satisfied .

Enjoyable experience

Went in the dealership with what I wanted in mind to buy. Looked around and found a few vehicles that I wanted to check out. Paul approached me , listened to what I was looking for and showed me the same vehicles it was looking at. We took for a test drive and he went over the vehicle top to bottom. Spent a little more than I originally wanted but compromised with the knowledge that anything I need will be taken care of. Even after the purchase Cassie went over everything to make sur I left with the piece of mind to drive with a smile!

No Hassel Service

Easy experience with this dealership. I wandered into the lot without any sales pressure. I had already done my homework on the Legacy, so didn't need the sales pitch. My salesman Roger helped with a few detailed questions regarding the Eyesight System. Price negotiations were fairly simple since I already had other price quotes. Also adding extra options was fairly simple. Delivery was quick even though I added several extra options. Terra was very helpful in explaining all the new technology that the Legacy came with and my new options. The only negative would be no factory privacy glass. Already had them tinted. Thanks everyone. Love the new ride.

No Hassel Buying

Easy experience with this dealership. I wandered into the lot without any sales pressure. I had already done my homework on the Legacy, so didn't need the sales pitch. My salesman Roger helped with a few detailed questions regarding the Eyesight System. Price negotiations were fairly simple since I already had other price quotes. Also adding extra options was fairly simple. Delivery was quick even though I added several extra options. Terra was very helpful in explaining all the new technology that the Legacy came with and my new options. The only negative would be no factory privacy glass. Already had them tinted. Thanks everyone. Love the new ride.

Very pleasant buying experience

Steve Gonsalves met us at the door with a smile and introduced us to Dan Marques who efficiently answered all our questions about what we were looking for. Dan was very knowledgeable, easy going and friendly. We very quickly and easily settled on the car we wanted and Dan took us through all the steps to purchase it. Terra , Larry and all the staff we dealt with were very good and all made us feel right at home. We used to hate the high pressure of buying a new car but the people at Steve Lewis made it a totally enjoyable experience

Best Experience

when I called the dealership Glen Reen was more than happy to set up an appointment with me, first impressions even through a phone call do matter. I already knew what I wanted and the process was made very easy, I felt welcomed like I was family! The vehicle itself is amazing and Glen was very informative of it. Benny Cruz got me all set up with my phone hooked up to star link and helped me know the system thoroughly. Larry Flakes set up all my paper work, completely made the process an ease. The detail and quality of work these gentlemen have is more than outstanding. Without a doubt I will be coming back for my servicing. Its worth the extra drive.

Paul, Benny and Larry

Paul, Benny and Larry were excellent. Helpful, smart and friendly. They did not waste any time, had answers to all my questions and got me out of there in one day. What a pleasure. And I love my car!

My dream car!

Dan greeted us as soon as we walked in the door. His relaxed, easy-going manner made the buying experience pleasant. There wasn't any pressure or stress! I really wanted a forester in Venetian red. All on the lot had been reserved or had a deposit. When I started to waver about the color, he said, "go with your first choice, don't settle. We'll find one at another dealership and bring it here." That's just what they did! Jared organized getting the remote start installed so we could pick up the new car quickly! He was friendly and went out of his way to get us set up for delivery! Benny was incredibly knowledgable about the technology and patient as I learned more about my car. Over and over he said, "call us anytime, no matter what the problem. There are 3 of us and we are happy to help you with this anytime!" Very reassuring to someone who just traded in a 2005 Forester! Finally, Shayne walked us through the financials and was frank about our needs. He did NOT try to sell us packages we didn't need. Shayne was very thorough and we left feeling like we made an informed decision. This is our second purchase with Steve Lewis Subaru and we highly recommend the sales team and the service department!

Feels like home

This is the 2nd car I bought there and will be many more if I am in need. The minuet you walk in you feel at home not only is there a nice greeting but feels genuine. Went in for an oil change on my 2014 and ended up with a 2017 Forester. They made me a deal I couldn't refuse. Dave was very easy to deal with and very straight forward. When I went to pick it up Terra was very thorough and easy to understand in going over all the equipment on the car. Joe and Shayne were also very thorough in their approach about the financing and any questions I had were answered. Thank you again Dave,Terra,Shayne and Joe. Steve Lewis can be proud of you all and his whole crew. Gerry

Subaru demo

Great dealership, Glen Reen informative and helpful. No pressure. Large inventory ofnew vehicles. I was looking at new Subarus but lot seemed to have good inventory ofused vehicles as well.

In awe

I cannot get over the great car and the amazing customer service I received at Steve Lewis.I did a ton of research, I knew what I was looking for and had a million questions. Before we even stepped in the door my daughter and I were greeted by EJ. He was patient and answered all of the questions I had. He included my 16 year old daughter in the conversation and made her feel welcome. (At another dealership she was ignored by the salesman who didn't even acknowledge her with a hello). EJ did not hesitate to show me the vehicles I asked to see and he did not try to sell me something I did not want.The financing department was very helpful too when I wasn't getting what I was looking for through my credit union. When I came in to start the paperwork Tim made me feel right at home and got me set up with the forms I needed to fill out. He even followed me out to my car to get my registration to copy so I would not have to walk back inside. And when I went to sign the paperwork Larry was very helpful and didn't seem mind answering all of my questions. He was very personable and he too made my daughter feel welcome. Terra was awesome as well. She showed us to the car and instructed us on the Bluetooth and how to sync our phones to it. She made sure we knew where everything was in the car and how to use it. I had shopped somewhere else before going to Steve Lewis. I got the "typical " car buying experience with a salesman who was not very knowledgeable, patient or friendly. EVERYONE I came in contact with at Steve Lewis was friendly and helpful. Keep up the good work!

The only dealership I've felt comfortable in. 100% Genuine

Everyone in there was genuinely friendly and professional. I had an excellent experience from start to finish, towards the end of the process my insurance company goofed up and I initially was going to have to wait until the next day for my new plates but the employees there went out of their way to speed up the process, they were literally running around calling and emailing my insurance company to rush the process. I had already signed for and bought the car, Steve Lewis employees had no reason to go out of their way and make things better and easier for me but they did. They were real.

Baby Pearl

I am so very happy that I chose Steve Lewis to by my new Forester. The experience was exceptional thanks to the highly qualified employees that assisted me from the moment that I walked through the dealership door. I knew what I wanted and Glen was able to get it for me, although it was not on their lot that day, it WAS the next. I received all the technical information about my new vehicle from Benny. He knew I was a bit overwhelmed and gave me his number and suggested I call him when every I got stuck. Lastly, was signing my name on the dotted line. Shayne in the fincance office, went over all the numbers forms with me . So I can truely say I knew what I was signing. Thank you for a friendly and efficient adventure in car buying.Cynthia Dolan

All the people

This is the third Subaru I have purchased from Steve Lewis dealership, which should say it all!! All the staff I dealt with were so friendly, courteous, and knowledgable it was a pleasure to do business with them. They answered all my questions and explained/demonstrated all car functions in an easy to understand way (all the computer features were knew to me.) The staff I dealt with (Dan, Cassie, Larry, Dave) were wonderful.

Excellent Service, Excellent Staff

This is the third Subaru I have purchased from Steve Lewis dealership, which should say it all!! All the staff I dealt with were so friendly, courteous, and knowledgable it was a pleasure to do business with them. They answered all my questions and explained/demonstrated all car functions in an easy to understand way (all the computer features were knew to me.) The staff I dealt with (Dan, Cassie, Larry, Dave) were wonderful.

Wouldn't Go Anywhere Else

I recently leased a 2016 Subaru Outback and absolutely love it. My experiences buying a car in the past have been nothing like this experience. From the time I walked into the dealership to the time I left, everyone was so pleasant, friendly, happy and especially helpful. The atmosphere was so positive and you could tell that everyone works extremely hard to make their customers happy and appreciative. Dave Hanks took the time to show me everything about the car. He was extremely patient and was always very willing to answer any questions I had. Everything including my old lease from a different dealership was taken care of and in a timely fashion. I couldn't thank the general manager, Joe Clark, enough for all of his amazing service and he always made sure I was happy throughout the whole experience. I must mention Larry Flakes...always smiling and made sure everything was checked over twice before I signed for my new car. I even got a ride over to another dealership to turn my lease in with a very nice man named Gene. He was so friendly and very patient. It was truly a memorable experience purchasing a vehicle from this dealership. It's no wonder that this dealership was recommended to me. I will always recommend Steve Lewis Subaru to as many people as I can....what a great experience! The best ever!

Baby Pearl

I am so very happy that I chose Steve Lewis to by my new Forester. The experience was exceptional thanks to the highly qualified employees that assisted me from the moment that I walked through the dealership door. I knew what I wanted and Glen was able to get it for me, although it was not on their lot that day, it WAS the next. I received all the technical information about my new vehicle from Benny. He knew I was a bit overwhelmed and gave me his number and suggested I call him when every I got stuck. Lastly, was signing my name on the dotted line. Shayne in the finance office, went over all the numbers forms with me . So I can truly say I knew what I was signing. Thank you for a friendly and efficient adventure in car buying.Cynthia Dolan

Very pleasant experience!

I wasn't sure which trim level I wanted. Glen, Jon, and Cassie were VERY friendly and patient as they went over the features and answered my questions. I was very comfortable with my decision as I left with my new car.

Was GREAT!

Everyone was smiling and willing to help us find a car. They made sure we got the car we wanted at the price we could handle.We never felt pressure about buying the car.E J our sales person walked us through all we needed to know about the car we wanted. And Terra made sure we knew where everything was in the car before we drove it off into the sunset.

Great experience

I wasn't sure which trim level I wanted. Glen, Jon, and Cassie were VERY friendly and patient as they went over the features and answered my questions. I was very comfortable with my decision as I left with my new car.

Fantastic team to help you buy a car

I can't say enough about the experience I had at Steve Lewis Subaru. All of the people there were very helpful. Joe Carter, Dave Hanks, Larry & Benny make a good team. I felt very comfortable buying my SUV. They walked me through every detail. I would definitely recommend anyone to buy a vehicle there.

Extremely friendly, personable dealership!

Went in to Steve Lewis yesterday looking to buy a new car. Was instantly greeted at the door and hooked up with Glen Reen for sales. Very friendly guy who was extremely knowledgable about the different cars on the lot. I was able to test drive 3 different cars within an hour and shortly after made my decision on a purchase. Glen was great when it came to pros and cons for each car and helping in finding a vehicle that suited my needs! I would definitely recommend doing business through Steve Lewis Subaru and look forward to continuing to work with a great team! I also dealt with one of the managers, Jon Kubik, who was also very helpful in making sure I made the best financial decisions!

Excellent service, super friendly team!

Really helpful and went out of there way to make sure I was getting what I was looking for! Met all my needs. Great staff. Really friendly and not pushy at all. I actually had fun with my experience.

Great Dealership, would go back without question

Went to Steve Lewis with a specific car in mind, when I called to confirm that it was still on the lot, they confirmed not only on their inventory, but also making sure it was still sitting out on the lot. When I got there, they shuffled the schedule to make sure we were waiting as little as possible, and listened to everything we said. No pressure to sell, and they made the whole process easy and fun. I would without a doubt go back next time I am in the market for a car!

Good Experience with Glen Reen

I had an excellent test drive of a 2015 Forester yesterday with Glen Reen, who was friendly, responsive, and knowledgeable about new and used Foresters.

Excellent service, fantastic people

We went to steve lewis looking for a used car that was advertised online. It was sold of course, but while we were there we looked at some Subarus. Glen Reen helped us look at a few different models and was very accommodating. we ended up with a used CrossTrek and love it it! The folks at Steve Lewis are wonderful and very friendly. It was an excellent experience, no nonsense, no pressure and we left with a big smile on our faces.

Love my Suby!

I had a great experience at Steve Lewis. My car is perfect and came in earlier than expected after I ordered it. I'm so thankful Jared explained how to use all the gadgets in the car so that I can have fun and use them all! I got a great price and I love love love my ride! Great experience. Thank you, Jared!

Great sales team

Explained the pros and cons of the vehicles honestly. I appreciated their friendliness. I also appreciated their willingness to work within our time constraints, not to mention looking at cars in the pouring rain.

Helpful, practical and friendly

Although it was a bit of a drive, it was worth going to Steve Lewis for there helpful and practical service. They worked hard to provide what I was looking for.

Thumbs Up

Excellent buying experience. Professional and friendly staff with a nice atmosphere in the dealership. No games or tricks. I would strongly recommend this dealership without hesitation.

Buying new outback was great experience

Dan , Larry , Terra and all the staff we dealt with were very efficient and friendly. They answered all our questions and made the car buying experience pleasant and easy. We would recommend the Steve Lewis Subaru dealership to all our friends.

Great dealership

I Had the pleasure of working with Jared. He knows the product and taught me more about the car in 1 visit than the 4 visits I made to another dealership. I should have made this my first stop. My next purchase will be with Jared no need to go anywhere else.

Great dealership.

We had a fabulous experience at Steve Lewis. From Steve on the phone ..to Jared helping with our sale. Everyone was so friendly and professional. Best car buying experience to date!

Glad to be back

Searched around subaru dealerships in a 50 mile area and was happy with jared gale as well as joe clark to earn my business! Thanks again guys! Glad to have a subaru from steve lewis subaru again

Steve Lewis Rocks!

This is by far my best experience with a car dealer. Staff are very nice and helpful. They provide clear explanations on questions asked. I'd definitely recommend this car dealer to friends.

Jared Gale Rules!

I shopped around at other Subaru dealerships, but the quality customer care I received at Steve Lewis Subaru far surpassed its competitors and my expectations. Everyone there is friendly, knowledgeable, and professional, but I lucked out with the best in the bunch - Jared Gale. Right from the start he was very honest and realistic with me, which goes a long way in car sales. He went out of his way for me numerous times, even picking up and dropping off my new car while I was at work- AFTER the sale. I would personally recommend Jared and Steve Lewis Subaru to anyone and will definitely be purchasing my next vehicle from this dealership.

Praise for Jared Gale -- car salesman extraordinaire!

I was looking for a pre-owned vehicle and one on the Steve Lewis website caught my attention. I put some information about my trade into the site and the next day, Friday, Jared Gale emailed me and called my home, also. I responded to Jared's email and he replied to mine with information about the car and then to set up a definite time to meet with him at the dealership. This was a very efficient way to arrange an appointment! Jared was very responsive, articulate and provided helpful information in his emails. During the sales process he was cordial, helpful and patient. He provided simple explanations to my questions and honest responses. I was dreading the hassle of buying a car, but my experience with Jared was hassle-free! He established a connection by way of email and in person was friendly and helpful. Completely satisfied with this transaction! I would definitely recommend Jared to friends or anyone who is interested in purchasing a new or used vehicle. A+ in my book!

Excellent service, excellent set up

This was my first vehicle bought since my husband passed away. I was nervous. Dave approached me and was quick to assess my needs and preferences. He was kind and professionalism was walked through the process, introduced to service and then trained in how to use the car. Great experience.

Way to Go!

I met Tyler Griswold while I was waiting for an oil change for my older Forester. We took a 2013 Forester out for a test drive, which I had my eye on, and I very quickly decided to purchase it and trade in my older model. Tyler was so friendly and knowledgeable and made the experience of trading up so timely and effective. I was really impressed by Tyler's honest, open and friendly manner. He certainly made visiting Steve Lewis Subaru a worthwhile experience. Thank you Tyler.

Awesome Experience!

For me, it was a most wonderful experience to buy a car from Jared Gale. He was confident in his knowledge of what the family of Subaru has to offer. I found him to be a person if integrity with a winning and warm personality. I would give him a very high recommendation to anyone who would be purchasing a Subaru at Steve Lewis Subaru. Betty from Adams

Great service

I recently purchased a new outback from Jared Gale and I have to tell you that he was awesome. Best salesperson I have ever dealt him. Would recommend him to anyone!!! We love our car

Please my Time

I had a very nice time buying my new car. The service was excellent. Jared Gale made sure we were happy and comfortable with every aspect of the process.

Great experience

Was looking for a solid reliable vehicle and Dave worked with us to get us in the car of our dreams. Didn't care what time it was, would drop everything to make sure we got what we wanted and needed. I can't say enough about this place. Greatest car buying experience of all time!!

great car, great salesman, great price

Finding a manual transmission on something above a base model car is like looking for hen's teeth but I managed to locate one in perfect condition 3 hours away at Steve Lewis Subaru. Called and spoke to Glen Reen in sales and told him I was interested in the car but it would take me a while to get there. Glen had the car washed, prepped and sitting out front when we arrived. I knew at first sight that the car had been well-cared for (all of the service on the car was done at this dealership). Glen set us up for a great test drive after showing all of the features of the car and we completed the deal within an hour. Throughout the process, Glen never pushed us to purchase extras but let us know what might interest us, all the while getting us water and giving us time to think things over in private. We are extremely happy to have had Glen as our salesman. He is very personable, easy to talk to and no hard sales pitch. Just honest appreciation for the customer's needs. He is 5 stars all the way.The dealership itself is very clean and comfortable and everyone is very friendly. Too bad these guys are 3 hours away. As compensation for the long trip, they are delivering the car to me today. Now that's service I can really appreciate.

Excellent Customer Service

We had a great experience at Steve Lewis. Glen went above and beyond to make sure we felt comfortable. He is very knowledgeable and answered all of our questions and is personable and easy to talk to. I was impressed by how straightforward Glen and the sales team are. I never felt pressured and never felt like I was being pushed into an option I didn't want. They truly earned my trust.

Above and beyond

Great people,on the ball,understanding,understandable,very helpful, insightfull, full of good cheer, they know a thing or two about a thing or twoooooooooooo.

Very friendly, knowledgeable, professional

This was my first time buying a new car. All the staff were very friendly and professional. Glen, my salesman, was not at all pushy and went out of his way to find me a car in the color I wanted (Outback). Very clean, attractive facility with a nice waiting area. I had some negative experiences at other Subaru dealers; this was totally opposite. Steve Gonsalves, who initially responded to my email, left a very nice voice mail but didn't leave a zillion annoying phone messages unlike some other dealers, which I appreciated.

Great salesman, great car, great price

Finding a manual transmission on something above a base model car is like looking for hen's teeth but I managed to locate one in perfect condition 3 hours away at Steve Lewis Subaru. Called and spoke to Glen Reen in sales and told him I was interested in the car but it would take me a while to get there. Glen had the car washed, prepped and sitting out front when we arrived. I knew at first sight that the car had been well-cared for (all of the service on the car was done at this dealership). Glen set us up for a great test drive after showing all of the features of the car and we completed the deal within an hour. Throughout the process, Glen never pushed us to purchase extras but let us know what might interest us, all the while getting us water and giving us time to think things over in private. We are extremely happy to have had Glen as our salesman. He is very personable, easy to talk to and no hard sales pitch. Just honest appreciation for the customer's needs. He is 5 stars all the way.The dealership itself is very clean and comfortable and everyone is very friendly. Too bad these guys are 3 hours away. As compensation for the long trip, they are delivering the car to me today. Now that's service I can really appreciate.

Regular People doing an Outstanding Job!

We bought a new Outback from Roger Dugas whom I felt comfortable with right away. Roger focused in on the choices we were considering and was very patient as I tried seat after seat searching for the one that was "just right". Once we decided on exactly what we wanted he searched New England to find it. Ask for Roger at Steve Lewis Subaru. I'm confident you will like the way he listens and helps. Shane Sweeny in finance was clear, concise and humorous. Very rare for a finance guy. You will like him. Terra Hondrogen, Delivery Specialist simply sparkles with personality, helpfulness and knowledge. She is a rare combination of all the characteristics any employer would give his eye teeth for. As a retired VP of Sales and Marketing for an International Hardware/Software Integrator, I know a "special" person when I see one. Steve Lewis.... take good care of this girl and she will make you way more money in return.

Extremely helpful, kind, and personable

Although I have not purchased a vehicle yet, I was extremely happy with my initial visit. Glen was kind, not pushy at all, but he knows his stuff. I test drove the Cross Trek and Forester. Glen was very helpful and a great person to work with.

Very helpful and personable

I came in to look at new vehicles, specifically the WRX's. Glen came right over and was an absolute pleasure to work with. He was extremely personable and helped me look at many different models to help me decide on the exact car I was looking for. He is a car guy through and theough and has a lifetime of experience in high performance cars. If you need help deciding on the right car for you then Glen is the one you want to talk to. I will definitwly be working with him again in the future.

Excellent sales advice

Glen Reen provided excellent advice and guidance during our recent visit to Steve Lewis Subaru. We test drove an Impreza and Outback, and were impressed with both. Glen did a fine job comparing the models for us.

Best in service and sales!

I have been taking my car to Steve Lewis Subaru for service for the past 5 years, and they have proven over and over again how honest and trustworthy they are and how competent they are at their job. The service team has always been very helpful and kind. I have also recently bought a new car from Steve Lewis Subaru and got to experience the sales part. It was amazing! Considering how little I know about cars, the sales associate (Glen Reen) has done an excellent job in helping me figure out the type of car I need, and then make it happen ever so easily and smoothly. I am also grateful to Benny Cruz for going over all the details of the car so kindly and patiently. I must have worked with quite many different people there over the past years, and, without an exception, everyone is very friendly, helpful and kind. Considering all my experience with Steve Lewis Subaru, including both service and sales, I cannot think of anything they could have done better. They are the best, and that is why even after moving to New Haven, I cared to drive 90 miles to get my car seviced there. Thank you for your excellent service!

Best service and best sales team!

I have been taking my car to Steve Lewis Subaru for service for the past 5 years, and they have proven over and over again how honest and trustworthy they are and how competent they are at their job. The service team has always been very helpful and kind. I have also recently bought a new car from Steve Lewis Subaru and got to experience the sales part. It was amazing! Considering how little I know about cars, the sales associate (Glen Reen) has done an excellent job in helping me figure out the type of car I need, and then make it happen ever so easily and smoothly. They were also extremely helpful with arranging the financing, and did their best to get me a great rate! (Thanks so much, Larry Flakes!) I am also grateful to Benny Cruz for going over all the details of the car so kindly and patiently. I must have worked with quite many different people there over the past years, and, without an exception, everyone is very friendly, helpful and kind. Considering all my experience with Steve Lewis Subaru, including both service and sales, I cannot think of anything they could have done better. They are the best, and that is why even after moving to New Haven, I cared to drive 90 miles to get my car seviced there. Thank you for your excellent service!

2016 Black WRX

Sales:My girlfriend I purchased our 4th vehicle at Steve Lewis Subaru. After our first experience working with Dave we have made sure to do all of our walk arounds, test drives, and purchases with him because of his straightforward approach and positive attitude. Needless to say we would highly recommend working with him. Dave knows these vehicles inside and out and gladly answers all your questions and concerns and provides honest advice. In addition to before and during the buying experience, he goes out of his way after the purchase to make sure you are content and takes a personal interest in your satisfaction. Financing:This was our second time working with Shayne. There is a subtle line between explaining the risks of not making sure you have proper warranty coverage and what could be considered "Scare tactics". After refusing additional warranty coverage we felt (politically correct way of saying he did) he overly aggressively tried to sell us additional warranty coverage by telling us how expensive XYZ repair was and that he has seen people with WRX's have hefty repair bills because of electronic issues they have had (which would give an uneducated buyer the impression their brand new car might be unreliable). We were not pleased with the extended coverage salesmenship this go-around.The intention of this review is simply to convey our experience and opinion, I am sure plenty of others have had positive experiences with Shayne as he is friendly and tries to lighten the atmosphere of dreary financial figures.

Very pleasant and helpful!

I stopped in to Steve Lewis Subaru to get some help re-programing my hands free phone system. Benny was happy to help me. He explained what I needed to do, went through it once and coached me through doing it myself. He went back inside for a moment but came back out to be sure I was doing OK. His big smile and thumbs up made me feel so much less intimidated by the process. He could clearly do the programing with his eyes closed, but never made me feel like I was an idiot. I was able to come home and put in all my numbers.Thanks so much Benny!!!

Amazing!

We just purchased a 2016 Outback for our Family. We also have a 2013 Legacy. Both times we worked with Steve Lewis and both times we had an amazingly easy, hassle-free experience! They are warm, welcoming, informative and not overly "salesy." We will always be a Subaru family and we will ALWAYS be customers of Steve Lewis.

Great place to get a car with very helpful staff

This is my second time getting a Subaru from Steve Lewis and I will continue to come back as long as I can. The service is great and the entire staff works hard to make sure you get everything you need and want. They also work hard to work on my timeline - I come in from out of town and they can line all of the paperwork up and get the car ready in such a short time.

Great place with very friendly staff!

This is my second time getting a Subaru from Steve Lewis and I will continue to come back as long as I can. The service is great and the entire staff works hard to make sure you get everything you need and want. They also work hard to work on my timeline - I come in from out of town and they can line all of the paperwork up and get the car ready in such a short time.

Smoke and Mirrors

Two years ago I purchased a 2014 Subaru Impreza from Steve Lewis Subaru. The buying experience itself was positive, and when purchasing my car I was told about the "Free Tires" program. I was told at the time only that as long as I got all of my oil changes done at Steve Lewis and no where else, I'd qualify to get free tires for my vehicle when the time came. There was nothing else mentioned with that. Living an hour plus away from Steve Lewis Subaru, and driving more than 1900 miles a month for work made it a bit difficult to get my oil changes done as frequently as I would have preferred, but I still loyally went there and ONLY there for all of my oil changes. Now that I really need new tires for my vehicle, I realize how wrong I was to purchase from this dealership. I called today to check on my claim for my "free tires" and was informed by Colton that I was denied the claim because I didn't get my oil changes done within 7500 miles of each other. Conveniently, they left out this information when explaining the free tire program to me when I purchased the car, and now give me the "well it's in your contract" excuse. Listen, I understand I should have brought out the magnifying glass and gone through that contract with a fine toothed comb, but also shame on you Steve Lewis Subaru for conveniently leaving this out when initially reviewing the contract with your customer during purchasing. I'd also like to mention that you DESPERATELY need to train your employees in having any sort of decent customer service. After working for many years in the retail sales industry, I know that only saying "okay" when a customer is upset is probably one of the worst and arrogant things you can do. The condescending tone that Colton took with me when I was trying to figure out what was going on was absolutely abhorrent. I am absolutely done with Steve Lewis Subaru. Their shady business practices and arrogant nature after the initial purchase have assured me that next time I'm in the market for a new car, I will be looking elsewhere. Lastly, I'd like to relate a story of how Steve Lewis treated my cousin. My cousin had breast cancer and luckily it had gone into remission. When she was healthy again, she had landed her dream job, and decided to finally buy herself a brand new standard transmission Subaru Impreza (something she'd always wanted). No sooner had she purchased this car from Steve Lewis Subaru, did she find out that the cancer had come back. It ended up that because of her cancer, she could no longer fully use her right arm. She went back to Steve Lewis to explain to them that she had barely driven the car, and couldn't drive the standard shift anymore because of the problems with her right arm due to the cancer (obviously it's EXTREMELY difficult to drive a standard transmission vehicle when you can't really use your right arm). All she wanted was to trade in the standard for an automatic, and you'd think they'd be somewhat understanding since she had BARELY driven/used the car and for goodness sake the WOMAN HAD CANCER and had brought all her doctor/hospital information to prove this to them. These people threw her around and had ZERO sympathy for her situation. After months of fighting them on this situation they FINALLY did do something. Well Steve Lewis, I'd like you to know you made those last few months my cousin had with us before she passed away even more difficult because of your lack of human decency.Just heed my warning: you'll encounter a lot of smoke and mirrors at Steve Lewis Subaru.

Friendly, Helpful, Knowledgeable, No Pressure Staff

Bought my third Subaru from Steve Lewis Subaru. Everyone works as a team and is very helpful and knowledgeable. The process of choosing, buying, trading in your old, and picking up your new car couldn't be easier.

My first Subaru

Excellent experience, no pressure on me. Worked to get me the best deal possible! They were patient with me as I took my time deciding which model would work best in my life. They also gave me a fair deal on my trade.

My First Subaru

Excellent experience, no pressure on me. Worked to get me the best deal possible! They were patient with me as I took my time deciding which model would work best in my life. They also gave me a fair deal on my trade.

Friendly, honest, simple service...

David was fantastic. Honest, to the point, no nonsense. We were there to trade in and get a new vehicle, and he made that process a breeze. Would absolutely recommend.

I replaced my 16 year Subaru with a new one!

Thank you, Paul & Terra, for your excellent skills in assisting me choose and become acquainted with my next automobile. Well done! Once again, I'm driving a reliable car in comfort, and enjoying the latest features. We managed the sale in just two visits, our questions answered thoroughly and with courtesy. Although, I must admit, by the conclusion, I was exhausted.Paul helped me drill down to what was important TO ME in a vehicle, and gave an excellent overview of the car before the test drives of the two models I was considering. When we returned to make the purchase, Terra reviewed the features of the car with us, then gave us a complete hands on introduction, with expertise, humor, and patience. She is a great teacher and was willing to keep going until I was ready to say, uncle! This is a company that obviously cares about their customers. I'm enjoying my new red ride.

Great experience

Paul and his colleagues made it worth our while to come in to discuss trading in our 2015 for a 2016, which isn't something I was planning on. Paul was straightforward about the numbers, and I never felt any pressure to buy the new car. We did, and the rest of the process was handled smoothly and professionally, hassle-free.

Great experience

Everyone at steve lewis was so helpful and friendly, especially Paul. He didnt try to sell me a car, he helped me get the car i wanted. Overall excellent experience. I am going to recommend steve lewis subaru to all my friends and family.

Excellent Leasing Experience!

I highly recommend the staff at this dealership. They are knowledgeable, courteous, and professional. This was the smoothest transaction and delivery I've ever experienced.

Great experience

I had the best time spending money on Saturday. Everyone was great and made buying a new car pretty fun. Everyone was very professional while still being able to talk to me like a normal person and I felt very comfortable. Thank you Glen, Larry, and Benny. You guys are the best!

Fair Price

I recently purchased my second car through Steve Lewis Subaru. They gave me a fair trade-in both times and the best deal on a new car. Staff is helpful and not pushy.

overall good

overall experience was good, however I didn't have to go to the dealership 4 times, which was a little annoying. wish I got a discount on crossbars considering I was purchasing a brand new car and given one that didn't have them even though that's what I requested.

The BEST Customer Service !!

I had the fantastic car shopping experience at Steve Lewis Subaru and I am happy to give them my highest rating !! My wife, daughter and I have been loving the 2013 Outback that we have been driving for the past three years - When our current lease was expiring , we knew we wanted to continue with a new Outback from Steve Lewis Subaru. My salesperson Todd Gerry did a excellent job of presenting the new 2016 Outback and all its features and benefits. He was patient with all my questions and expert with his product knowledge of the different Subaru models ! - what a great car and and what a great consultant Todd is !! Todd with help from Benny Cruz , Larry Flakes and General Manager Joe Clark made the car buying experience pleasant and completely stress free !! The paper work easily done , my first appointment set up with the Service Department that always does a excellent job with my Outback and we were off in our beautiful new car in no time at all !! Steve Lewis Subaru is the best !! they are a real part of the community and involved in many local good works and charities - This dealership defines what is the best about a locally owned business , they take good care of all of their customers and are always finding ways to support and give back to the local community. I always recommend Steve Lewis Subaru to friends who are car shopping I am a thrilled to be continuing as a Subaru driver but more importantly, also so pleased to be able to do business with the great people at Steve Lewis Subaru !!!

found the car I was looking for

DAVE HANKS found the car we wanted with everything that we were looking for. even the color ,also he never was pushy and we said we would like to think about it .we called him the next day to go ahead and find the legacy we wanted, And he did.

Great Dealer

My experience was great! I got exactly what I wanted for a price that I was expecting. The deal was quick and relatively painless. Overall it went as expected.

Another pleasant experience at Steve Lewis Subaru

I recently traded in my beloved 2014 Forester (also purchased at Steve Lewis Subaru) for a 2016 model. David Hanks and EJ were thoroughly attentive and professional throughout, simplifying a complex process. When I was ready, they set me up with with Shayne to handle purchase details -- Shayne was super friendly and informative -- and, finally, Benny walked me through the features of my new model, explaining details about the service plan and the bells and whistles on the new model with clarity and humor. I couldn't have asked for a better crew.A final note. One great thing about Steve Lewis Subaru is that every time you walk into the dealership someone comes right up to and with a friendly smile asks if they can help you. There is no such thing as standing around and waiting to get someone's attention. Nice touch.

very friendly courteous staff makes you feel welcome

I felt very comfortable there. No pressure to buy a car. Very friendly and respectable staff left feeling satisfied with my deal. They let you take your time in looking around and testing vehicles

Terrific Service/ Todd Gerry , Shayne and Benny

Todd, Benny and Shayne were wonderful to work with. They made our car purchase a very pleasant experience and they all really know what they're talking about. Thank you to Todd, Shayne and Benny!

A pleasant experience.

Having purchased many vehicles in the past, working with the Steve Lewis team it was the easiest and most pleasant experience so far. Pickup and delivery service with the explanation of the many new features in the Outback went smoothly.

Great service - Todd Gerry

I love my 2015 outback. Thanks for finding the right car for me.Todd Gerry ! You really know your stuff and it worked better than expected., thanks

Another pleasant car purchase

Over the years, I have worked with Dave on the purchase of several of our vehicles, and it never fails to be a smooth, pleasant, and painless experience.

Exemplary UX!

Shopped around for a 2016 Forester. Made appointments at 3 dealers with a specific person for a specific time. Jared Gale was the only one who kept the appointment --- actually he met me at the door! Lots of talk in my professional recently about creating the best user experience (or UX) we can for our customers. Jared put into practice everything I've been hearing about --- he listened to me, he was empathetic, he did not pressure me, and he was knowledgeable about his product. It was a pleasure doing business with him.On the day of delivery Benny Cruz took the time to patiently explain all the features of my new car. He was encouraging and gave me the information I needed to confidently drive off the lot as a very satisfied owner of a 2016 Forester.

Satisfied with new car buying experience

There was absolutely no pressure or pushiness, they were very responsive (but didn't overdo the communication either--it was nice not to be called, emailed, or texted every hour), and they were friendly without being disingenuous. Answered every question and took the time to make sure we were satisfied.

Great personal attention

They make buying a new car a pleasant experience. Todd and Terra took the time to make sure I was well informed about the workings of my new Outback. There was absolutely no pressure during this whole experience and they went out of their way to make sure I took delivery the next morning.

Terrific Experience with a great price

I just picked up a brand new Legacy from Steve Lewis. Transaction was absolutely flawless - I knew I wanted a Legacy to replace an older model so I didn't need to shop around for different models, but I was interested in getting the best price possible for not only the new car but also for my trade. I contacted a few other dealerships and got quotes from 2 that were very close to what I wanted to pay but when I stopped by Steve Lewis, I knew this was where I wanted to buy my car. Dave was professional, straightforward and not only offered me a great deal on the whole transaction but I was completely impressed by how he responded when I decided - in the middle of the process of trading another dealership for the car - that I wanted a model with different equipment. He handled this turnaround with only gracious responses and we have ended up with the perfect car. Larry handled all of the paperwork when we came to pick up the car - he explained everything but was respectful of our time - and then we went on to have Dave explain all the bells and whistles that have come with the car - he showed us what had changed from our old car and walked through all of the new features, making sure we got a taste of what the car has to offer. He gave us some great tips on using the new systems and we now have an awesome car from a dealership that has really impressed us - we highly recommend them and will be back when it is time to trade this car! Thank you

No pressure salesmen and excellent service

The salesman was great, no pressure, explained all the features of the car. Got a fair trade for my old care, too. Nice people. Would definitely consider buying from them again.

I had a great experience when leasing a 2016 Impreza.

Todd Gerry made the leasing experience at the Steve Lewis Subaru dealership in Hadley Ma easy and pleasant. All the staff there were friendly and helpful. I would definitely return. My new car runs well and transfer of insurance was effortless. Thank you.

New Forester

Todd, did a fantastic getting me into a new 2016 Forester. I was trading in a 2014 and the process was seamless. Larry Flakes was awesome with the paperwork as well and got me in and out in under 1.5 hours. Overall a great sales team and experience.

Simple positive experience

Needed a car fast. Sales person was great. He understood our need and made our options clear. Picking up the car was a surprise. Our delivery person spent as much time as we needed to assist with the "how the tech stuff works". She saved us hours of going thru manuals.

Friendly and competent sales and finance persons

I am leasing a car to be registered in another state, of which I am not yet a resident. The team at Steve Lewis Subaru in Hadley MA tackled this problem with speed. I especially had top quality service from Glen Reen in Sales and Larry Flakes in Finance. Glen connected me with an additional insurance agent when I wanted a 2nd quote from someone licensed in Vermont. He provided me with a pleasant test drive in my new vehicle. And he worked with Larry and others to figure out how to get the car properly registered. The dealership also has a very well appointed waiting room with drinks, snacks, and wifi.

Mom needed new car.

Glen Reen showed us two vehicles today. He was not only professional, but also very personable. He seemed quite knowledgeable, and was able to answer all our questions easily. My mom was a bit nervous about the whole "car shopping" thing, and Glen made her feel very relaxed. This meant a lot to me. It was a pleasant experience for both of us!

They walk you through everything step by step.

I walked into Steve Lewis never having bought a car from a dealership before, and not even sure what I was looking for. Paul was great. He listened to what I wanted narrowed things down and walked me through evrything. He explained every step and answered all my questions I had. There was never any pressure and I felt comfortable asking about things I didn't understand. They laid out all the numbers so I had no surprises at the end of the day. Being the first time I took out a loan for a car Larry made sure I understood every part of the loan and where all the numbers were coming from. Shayne explained every paper I signed and what and why it was there. I walked out with a 2014 Subaru and I couldn't be happier. I would recommend them to anyone in the market for a new or used car.

Purchase of Outback 2016

I have purchased numerous cars during the past 30 years, not all Subaru. I have never signed apurchase contract during the initial visit. This visit, however, was totally different in a positive way. It took about one hour of negotiations, direct but not painful, to complete the deal. And it was very close to my desired price and much lower than the offer at a nearby dealer. Everyone involved in the transaction went out of their way to insure that I am taken care of in the best possible way. There is no question I will be here the next time I am looking for a car, new or used.

Exceptional Crosstrek Purchase

Exceptional service and attention characterized our experience. We will happily refer others to Steve Lewis. Our first CrossTrek - with a couple of hundred miles on it - died with a seized engine. Subaru in general and Steve Lewis in particular, made good on every promise, gave us a loaner for the past three weeks, and threw in a couple of nice incentives. We can't say enough about how supportive and attentive they were throughout the process.

Wonderful experience at Steve lewis Subaru!

I had a really great experience at Steve Lewis Subaru. Glen was friendly and also worked very hard to get me into a car that I loved at a payment I could afford. I especially liked that I did not feel pressured in any way to purchase a car from this dealership. Overall, all of the staff were kind and helpful, with great customer service skills and a lot of knowledge about the cars they were selling!

Every day people

Well that worked out fabulously. I am just a person in the world who was looking to buy a car and they are people in the world looking to sell one. Humans. I liked that. No pressure. No shmooze. Friendly. Every day folk. Not to say that the experience was 100% problem-free but the wee snags encountered were dealt with swiftly and generously. I have no complaints and next time around i'll go back. And I love my new car.

A great experience

From our initial entry to the dealership, we were impressed with our welcome and the overall atmosphere of the facility. All people we encountered we're pleasant and eager to see that we were served . Our initial contact with Dave Hanks was delayed, since he was with other customers at the time, we were asked by several other members of the dealership if we needed help and made to feel comfortable. Our introduction to the vehicle was methodical and professional. We were introduced to several models and honed in on three, we then test drove all three and they were completely explained. We purchased the vehicle in record time mad with little drama or angst. Overall, from purchase to pick-up, we were impressed with Dave, Benny and Shayne, the TEAM worked its magic and before we realized it, we were returning home , well informed and feeling good.

I needed help, and that's what I got from Benny Cruz!

I purchased my 2013 Subaru Legacy from Steve Lewis Subaru a few years back. I received excellent customer service at that time. Recently, I obtained a new iphone, and was having difficulty pairing it with my bluetooth in the car. I called the dealership, and was told to bring it in and someone would help me with the process. The only day and time I could go was on a Friday around 11. When I arrived at the dealership, I found that they were extremely busy. However, I proceeded to the Service Dept where I was greeted by a gentleman at the counter. I explained my situation, and while I could see he was very busy, the gentleman (whose name sadly I did not get) made it a point to get me some help. The young man who came with me to set up the iphone was Benny Cruz. I can not say enough about how much he helped me! Setting up the bluetooth on the 2013 is complicated, to say the least! Benny went through it step by step, even assisting me in transferring my contacts to the car! It was pretty obvious to me that Benny had a lot of other things to do on this busy morning, but he took the time to help me without rushing or impatience! And thankfully, he knew his stuff. I can not say enough good about Benny - I hope his boss is reading this! And to add to this, I can not say enough good about my experiences with Steve Lewis Subaru! I hope this continues for many years to come! Thanks again Benny!

No hassle, helpful, and pleasant.

Dave Hanks and Cassie were very helpful in getting me into my new wheels. Can't wait to see if the service department is as on the ball as those two.

Paul & Benny Rocked it!

Paul made the process of buying the Cross Trek smooth and stress free! Excellent Customer Service!!!Benny is one cool guy! He showed us the high light features of the car and was super fun and very knowledgable about the techs features!Both were amazing!!John Kubic did an excellent job walking us through the paperwork!!

Great service and advice from Dave Hanks

Dave Hanks and Terra were of great help to us in finding the best car for my wife and I. We didn't initially know what we wanted, But Dave guided us to a car that met our needs and price range .Dave and Terra guided us through the fine points of the car so when I drove off the lot I was confident with the workings of the car. I highly recommend Steve Lewis Subaru and Dave Hanks and terra for anyone looking to find a new Sabaru.

Not a great experience

This is a follow up review about the finance department. After waiting over 1hour to work with the finance department. I had a poor experience with this representative. From the second I sat in the chair he attempted to sell me hard on the extended warranty for my brand new vehicle. Even went as far as implying my car was likely to have problems. Than he started to bash all mechanics expect the ones that work for Steve Lewis. After declining twice I got sick of dealing with him and agreed to buy the cheapest one. Than we finally talked about financing. He either lied or didn't know that subarua has a 2.99 finance special for those with great credit on the wrx I bought. He offered me something else. Really just wanting the interaction to be over I agreed to it so I could go home. I suggest paying in cash or find and local credit union this rep had zero customer service skills and only cares about selling an extended warranty above cost. There sales department is great. But this department was terrible. I have attempted to cancel the extended warranty multiple times over two weeks. Still no replies from Steve Lewis.

Wonderful Experience

My experience at Steve Lewis Subaru exceeded my expectations. I was very impressed with the honesty and transparency provided by the dealer as well as by the overall knowledge and friendliness of Glenn Reen. I would definitely return to buy another vehicle here in the future.

So Easy

We walked in and asked for the car and features we wanted. Within minutes our car was pulled up and we were signing papers. A very easy and transparent experience - no hard sell, and no slick handshakes and back slaps.When we picked up the car (after certain extras were in installed in under two days) we were greeted and given a full rundown that was casual, yet professional.If we go Subaru again this is where we will go.

Great Experience

Steve Lewis Subaru was a great choice to buy a Subaru. Paul Figueiredo was the salesman and he was very knowledgeable and spent a lot of time the day I bought the car. Caleb was great the day I picked the car up explaining all the features of the car and how they worked and Larry was great at the business end of the experience.

Yay Paul

Steve Lewis Subaru was an excellent choice when my son and I went looking for his first car.Paul Figueirido was great to work with. Very personable and patient. He basically spent the entire afternoon helping us make our decision to buy a Forester.I trust that they will take excellent care of my son's car.

We Will Be Back

Dave Hanks sold us our third Subaru Legacy. The cars speak for themselves but a great salesman makes the sale happen. We will continue to come back.

Wonderful staff with less than exceptional service

Everyone I met at Steve Lewis Subaru was respectful and attentive. I was very surprised when Shayne offered to have my used car delivered right to my home at a time that worked with my schedule. Paul was great to work with and provided me with a fun experience and a wonderful test drive. I was disappointed that when my car was delivered the manual was missing, there was no front license plate holder (which in CT is required by law in order to drive the car), and the windshield washer fluid was not full. While the service department did clean up the car prior to delivery I still spent 6-10 hours cleaning the car inside and out immediately following delivery. The sales experience was definitely a bight spot in dealing with this dealership, but I was very underwhelmed with the condition of the delivered vehicle and led me to give this dealership an overall rating of average.

Wonderful staff with less than exceptional service

Everyone I met at Steve Lewis Subaru was respectful and attentive. I was very surprised when Shayne offered to have my used car delivered right to my home at a time that worked with my schedule. Paul was great to work with and provided me with a fun experience and a wonderful test drive. I was disappointed that when my car was delivered the manual was missing, there was no front license plate holder (which in CT is required by law in order to drive the car), and the windshield washer fluid was not full. While the service department did clean up the car prior to delivery I still spent 6-10 hours cleaning the car inside and out immediately following delivery. The sales experience was definitely a bight spot in dealing with this dealership, but I was very underwhelmed with the condition of the delivered vehicle and led me to give this dealership an overall rating of average.

No Hassle

Looking for a new car can be a hassle but it wasn't at Steve Lewis. Everyone was helpfull but not pushy. Everything was done on time. I would especially like to thank my personal salesman Paul Figueiredo for his help. His knowledge of the cars he sells and his easy going personality made finding the right model easy.Joe T

2010 pre-owned Outback.