Steve Landers Toyota

4.0
Overall Rating

Customer Service: 4.1 Buying Process: 3.9 Quality Of Repair: 3.4 Overall Facilities: 4.5


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Excellent experience!

5
Justin A on 07/29/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Excellent experience! My salesman, Brandon M., went out of his way to make the entire process a breeze. Brandon took more time than anyone I had ever dealt with to answer my questions and look into certain questions I had about to pre-owned vehicle I purchased. He was extremely helpful throughout the entire process, included follow up work done after the sale! As an out of state buyer he definitely made it a smooth process. I will be back for future purchases. Make sure to ask for Brandon when you call.


Purchased a used vehicle

1.7
Donna on 03/20/2016

Customer Service: 1.0 Buying Process: 3.0 Quality Of Repair: 1.0

We purchased a 2014 Ford Focus in April of 2014. Salesmen was great. Waited four months to receive the title to get tags on my car. Finally got that taken care of and set the "my key" feature on the car. That is the feature that when activated you cannot drive above a certain speed,listen to radio unless seatbelt fastened and only have limited volume control on radio. It is a precaution for your child. Soon after when I wanted to drive it I went to remove the my key feature and as it turns out you have to the administrator key, which is not the one they gave me..I called them to find out what to do and they said I would have to call and order one,when I asked if I was to send the bill to them the manager laughed at me. I find it ridiculous that they have sold a car without the main key and I have no real control over and that they won't take any financial responsibility. I did receive a phone call after several attempts to speak to someone if higher authority and was told that since it had been six months they wouldn't do anything. A few months later I went to rotate my tires and guess what! No key for the anti theft wheels! If I would of had a flat I would of been screwed. Didn't even bother asking them about that. If u do buy a vehicle ask about all keys!


Customer service

1.5
Notafan on 02/23/2016

Customer Service: 1.0 Buying Process: 2.0 Quality Of Repair: 1.0 Overall Facilities: 2.0

The customer service all the way around is horrible. The service department is rude and can't get on the same page, every time I called, someone told me something different about my vehicle. I would never buy a car from this dealership again. The buying process was great 3 years ago but ever since then when I come in, I have nothing but problems.


Bad experinence

1.7
some one who made a big mistake on 02/02/2016

Customer Service: 2.0 Buying Process: 1.0 Overall Facilities: 2.0

They push you too much to make the deal happen and catch you so badly. I would not recommend this dealership to anyone at all. Please believe me and go some where else other then SL Toyota!!! If you wonder, yes i made the mistake. Thanks,


Poor concerns

3
Bruce on 01/06/2016

Customer Service: 3.0 Buying Process: 3.0 Quality Of Repair: 1.0 Overall Facilities: 5.0

Could have been better.poor concern for the little man. Not good business


Steve landers Toyota

5
Leo Borek on 10/04/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My salesman was Philip Whitworth and he was polite, and tackled every obstacle we had helped us through it and also introduced us and help us with our finance people . The finance people Mr Bass and Chris Simms were so nice and answered all our questions and help us through buying a vehicle . Truth be told I saw my salesman Philip and we bought a 2015 RAV4 brand-new and a week later bought a 2016 corolla two vehicles in two weeks this service is the best the people are honest everybody smiling and they Melia cookies after you buy a vehicle how great is that . All in all you cannot go wrong with landers Toyota Philip went worth the finance people everybody there I'm very pleased I have not been to the service department yet but I don't believe I have any problems this dealership cares about its customers it wants to do business .


I didn't choose the color did not get to test drie

2
ConnieMeadows43 on 09/29/2015

Customer Service: 2.0 Buying Process: 2.0 Quality Of Repair: 2.0 Overall Facilities: 2.0

I didn't get the chance to pick out what color nor did I get to take a test drive I was more or less pushed to take what I got. They told me that I was upside down in my vehicle and that I should be grateful to get what I got.


AWESOME experience

5
Thornton on 09/12/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We came in looking at cars for our daughter. Found a great car with a great price! The staff is great... especially Brandon Valencia and Jason Noel! Great personalities and very professional!


Excellent Service

5
CarLover on 08/08/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My experience with Mario Settles was amazing. He was knowledgeable, considerate, and respectful of my time. He made my car buying experience haggle free! He was prepared to answer all my questions. He was considerate of my needs. I would definitely buy another vehicle from him and Steve Landers Toyota. Oh yeah, the popcorn was AWESOME!!


Great customer service

5
Porter, ME on 08/02/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My family experienced great customer service once again at Steve Lander's Toyota!! Wilbert Brown is very knowledgeable & dependable!! He seeks to understand his customers & meet their needs! We appreciate his kind nature. We purchased a vehicle through him last year & came back because of him & the dealership as a whole. Our finance officer, Tom Lewis, was also helpful & explained the paperwork in detail.


Unsatisfied

3
Paul Robertson on 07/29/2015

Customer Service: 3.0 Buying Process: 1.0 Overall Facilities: 5.0

I have bought several cars from a Steve Landers location. This to include a new one and three used. I went to trade a vehicle to which I bought from Landers less that two years ago and still low mileage. They proceeded to ask me during looking at my vehicle..has this vehicle been repainted? I, in responce said, you tell me. I bought it from Landers. We made a verbal deal online for a certain amount and by the time they question my vehicle I was 8000.00 in the negative. To add further unstable business practice the vehicle I was looking at to purchase had three different prices online. Of course they sold it to me for the highest cost. Im still in amazement Ive been done this way. Ive sent two inquiries to speak to someone. NOTHING! Im not so sure they take care of you for future purchases or customer retention according to those so called honest commercials.


Amazing Experience!

5
Khadijah Coates on 07/25/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had the best service ever here! Devin was very helpful and gave me the very best deal as a first time buyer. I ended up driving off the lot in a 2015 Toyota Camry and I absolutely LOVE it!! If you're ever looking to buy a car this is the place to go. Ask for Deivn! He's the best!!!


Great dealership and a great salesperson

5
PAGRav4 on 07/16/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

July 2, 2015 we went to Steve Landers Toyota in Little Rock, Ar. We wanted to look at the Rav4. Mr. John Gilbert was our salesperson. He showed us all the different colors and equipment on them and explained to us the many different options available on the Limited edition Rav4. He showed us everyone of them on the lot. He let us drive it and said we could take it home overnight if we wanted to. After we purchased it, he showed us all the apps,navigation and blue tooth and he had great patience as we are not computer savvy. My husband went back a few days later with more questions and Mr. Gilbert took his valuable time to explain any and all of the questions. We have bought a lot of vehicles in our lifetime and this was the first really pleasant experience we have ever had. We highly recommend him and Landers Toyota.


RT.nothappy

1
RT, NOTHAPPY on 07/08/2015

Customer Service: 1.0

Their appt for service and 60 minute guaratee is a joke. 45 minutes after my appt, they had'nt touched my car. When I complained, their top service mgr. Mike's solution was to tell me NOT TO COME BACK!!! Before buying any type of new car warranty from them, check for online ones available for much cheaper. Also, always check Memphis dealers for lower prices.


Great service from Sean. Best salesman I have ever

5
Jacqueline Newell on 04/22/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Sean is a great saleman and a great guy. I have never had a saleman like him as long as I been buying cars. Great that's all I can say about my experience with buying my Nissan Murano and now my 2015 Rava 4.


GOOD AND BAD

3
steven spencer on 03/10/2015

Customer Service: 3.0 Buying Process: 4.0 Quality Of Repair: 1.0 Overall Facilities: 4.0

Between myself and my daughter, we've purchased 4 new and 1 used vehicle from Steve Landers Toyota. Salesman John Gilbert has made the 4 new car purchases as easy and pleasant as they could be. If I buy another vehicle from them, he's the one I'll call. I'm presently in a squabble with the service department over some repairs to my Tacoma. After 4 attempts, 2 of which they kept my truck for 2 weeks each, the issue has not been resolved. The last 2 week attempt resulted in them advising me to continue driving the vehicle until the condition worsened because they couldn't pin point the problem at this time. The time prior the issue was fixed but only lasted for a few hundred miles. I explained to them it was the exact same issue and occurs at the exact same speed as before. I have reason to believe that they know exactly what the problem is but want time and miles off my warranty before they fix it again because they expect it to be a recurring problem. As good as my past experiences have been at this dealership, if this issue isn't resolved to my satisfaction, I'll NEVER purchase another vehicle from them and I'll make this issue very public and in detail. I've kept my end of every deal I've made with them and I expect them to keep thiers. We'll see where it goes from here and I'll make it know, good or bad.


Senior Citizen Buyer

5
"JJ - SENIOR CITIZEN" on 01/29/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was nervous about the possibility of ME purchasing a vehicle. I made the plunge and it was an awesome experience the sales person was most helpful and professional(Mr. Gilbert Brown). The facilities left me speechless needless to say it was an experience and the car is wonderful.


Awesome Dealership for Sales and Service Needs

5
Good Karma on 01/13/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I was in the market for a vehicle for my son. I returned to Steve Landers Toyota because of two reasons; the large inventory of used cars and my wonderful sales experience when purchasing my new Toyota Camry six months prior. My salesman was John Gilbert. He learned quickly how I like to do business and he catered to my needs. I enjoyed doing business at this dealership, especially with the perks of the refreshments while waiting.


Great service and a very friendly staff.

5
pickup man on 01/08/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I purchased a new 2012 Toyota Tundra in August 2012 and it has been a great experience. For me it was a bit out of the way but what a way to go.


FRAUDULENT SALES AND SERVICE TACTICS

1
LITTLEROCKMD on 12/15/2014

Customer Service: 1.0 Buying Process: 1.0 Quality Of Repair: 1.0 Overall Facilities: 1.0

BOUGHT A BRAND NEW 2015 TOYOTA SIENNA VAN THAT WAS DECEPTIVELY ADVERTISED TO INCLUDE THE FEATURES I WANTED. WHEN I FOUND OUT IT DID NOT HAVE THE FEATURES I TOOK IT BACK THE NEXT DAY TO GET THE FEATURES INSTALLED BY THE SERVICE DEPARTMENT WHO PROMISED IT WOULD BE INSTALLED WITH FACTORY PARTS. THEY DRAGGED THEIR FEET FOR 2 WEEKS AND DIDN'T CALL ME WHEN THE PARTS CAME IN AND WHEN THEY INSTALLED IT, IT WAS AFTER MARKET 3RD PARTY JUNK PARTS AND DIDN'T EVEN WORK. WHEN I TRIED TO GET HELP ABOUT IT THE GENERAL MANAGER WAS SMUG AND SAID THEY DIDN'T HAVE TO DO ANYTHING AND WE WERE STUCK WITH THE VAN.


Perfect!

5
E.Forte on 07/29/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Great customer service. Staff was very friendly and helpful. Will be buying more cars from them in the future!


Peggy Rudd was wonderful!

5
L. Shoemake on 06/10/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We contacted Peggy online and were able to do all the work of getting approved before we even walked in the dealership. She gave us a call and told us to come pick out our car, the financing was already done and we were good to go! That made everything a breeze and we left with the exact car we wanted. Peggy was able to help us get out of our previous car that we didn't like at all and into a new Camry, which we love. We would highly recommend her.


Peggy Rudd is the best

5
Amber Peck on 04/15/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Peggy made the car buying experience a breeze. She had most of the negotiating work completed before we even arrived a dealership. The deal was more like a steal!


Paul and Veronica mccollett

5
Paul n roni on 04/10/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Troy sanders was so well knowledgeable on the corvette that we were looking at and was straight forward about the whole experience that we decided to not shop at the other dealerships and buy from him today


Great service

5
T-bird on 04/06/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Nice sales people, no hassle, works with you. Great warranty and service plan.


Great experience. Friendly and Courteous

4.7
K Knight on 03/09/2014

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

I had used the same dealer for over 10 years. I decided to try something different and came to Steve Landers Toyota. What a wonderful experience. Stanley Blair was awesome from the start and made the deal happen. I will now give my business to this place.


Linnie mccook

5
LinnieMc on 03/07/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have been totally satisfied with the customer service. The employees always go out of their way to make me happy with the purchase of my new car to the service work.


Awesome experience! Nicest people in the state!

5
Crystal on 02/28/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This was the best buying experience I've ever had! I will ALWAYS buy my cars here from now on! Thanks Yaz!


Internet purchase used

4.7
Cheapskate on 02/06/2014

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

Overall , not too bad as car purchases go. Always a little skeptical of whatever they say. Definitely take advantage of the carfax if buying used. Got an ok deal and the wife is happy.


Looking for a Toyota 4 Runner

0
Veronica on 10/24/2013

I shopped on line for a Toyota 4 Runner. I emailed left phone numbers and no one returned my call nor did they email me back. So I went to the lot and the auto that was on the web site they didn't even have, so I waited 2 weeks and checked web site again and low and behold it's still there and they still don't have it.


Not worth the trip

3
Matt on 09/14/2013

Customer Service: 2.0 Buying Process: 2.0 Overall Facilities: 5.0

Would not come close to dealing with me. I bought from North Point because they cared, helped, and worked with me. Landers just wanted to do what they could to make money. Didnt care about me in the least.


I love the smell of popcorn.

4
ShortandSweet on 02/26/2013

Customer Service: 5.0 Buying Process: 2.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

Lander's facilities are top notch as is their customer service - plus I love the smell of popcorn in the showroom.


New RAV 4 experience

5
Rags on 12/20/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Landers and sales rep Mike Shull made a task I don't enjoy normally, easy as they went overboard to expedite the sale of my new Rav 4. My wife who I bought the car for for her birthday was not feeling well with headaches but they streamlined the process and made it easier for her. Thanks Mike. She's enjoying the new RAV4.


Tahoe

2
David Dees on 11/21/2012

Buying Process: 2.0

Poor experience. Looked a 2009 LT Taboe with 68,000 miles. Decided not to purchase vehicle with high mileage. Found a 2nd Tahoe on line, Phil with internet services contacted me on a 2009 Tahoe with 55,000 miles. I called James Forrester (salesman from 1st Tahoe dealings) about the 2nd Tahoe, he stated he would locate vehicle and call me. 2 hrs later James Forrester called and stated Tahoe was at Landers Toyota on Colonel Glenn Rd in Little Rock , AR. After I arrive at dealers, Jame Forrester tells me the vehicle is at another location, I wasn't going to a 2nd location that day, James Forrest said he would keep me advised of the Tahoe location. Have not heard from James Forrester and never saw the 2nd Tahoe. My dealings with Landers Toyota located on Colonel Glenn Rd in Little Rock, AR-----POOR AT BEST


EXCELLENT first time car buying experience!

5
LoveMyNewCarFromLanders on 10/29/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I was originally shopping for a used vehicle and wanted to trade in my old Corolla. Didn't realize that I qualified for low interest rate incentives thru Toyota and they gave me a more than fair amount for my trade. I ended up driving away in a 2013 Corolla and couldn't be any happier!!! Joe Bass was my sales person and he was so super easy to deal with, no pressure and I really worked him hard for over a week. He really did help me get the best car for the best price and was patient with my extra long "i want" list. I recommend him to anyone!!


Great Experience in buying a new vehicle.

4
redrocklil on 08/22/2012

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 4.0

We went in to have a battery put in our Corolla but we were interested in the sales and promotions that were offered. We ended up trading our 2009 RAV4 for a 2012 RAV4. We really like the RAV4. Our salesperson, Libby did a great job. She was very professional and courteous. We would recommend her to our friends. The paperwork went quickly. This was a great experience. We always get great service at Landers.


Decent people

3.8
Ijustdidguy on 08/11/2012

Customer Service: 4.0 Buying Process: 2.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

Would not give what I wanted for my trade. Did not buy, they did drop price of vehicle but not enough to buy. Ricky Pridmore


Internet Sales.

4.3
L.D.C on 06/02/2012

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 4.0

Phil Aulenback was great. Good deal on a previously owned BMW. Great pictures and description. Mr. Aulenback went out of his way to help. Unfortunately, I think he moved to another dealership.


Contact seller for price

Mileage: 75786

Color: BLUE

Transmission: Automatic

Body Style: Sedan

City: Little Rock, AR

Engine Type: I4

Contact seller for price

Mileage: 88753

Color: RED

Transmission: Automatic

Body Style: Crossover

City: Little Rock, AR

Engine Type: V6

Contact seller for price

Mileage: 9570

Color: BLUE

Transmission: Automatic

Body Style: Sedan

City: Little Rock, AR

Engine Type: I4

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