Sterling Acura of Austin

Great experience on car leasing!

Had a great experience on our first car lease. Sterling Acura has great people to work with and they make it ease on doing business with them. Staff very knowledgeable with their product which makes it easy for one to make a sound decision. Tks.

Impressive

I originally visited Sterling Acura of Austin to purchase a CPO Acura RDX but ended up leasing a brand new 2017 RDX with Advance Package. I have to say the purchasing experience was excellent because everyone at the dealership was so friendly especially Joe who helped me through the whole purchasing process. He let me take home the RDX for a day to get a true feel for the car rather than just a short 10 minute test drive. This was very helpful in explaining and Joe was patient through the whole process not to mention that he wasn't pushy and aggressive. I have to admit that he went above and beyond my expectations. I definitely recommend Sterling Acura of Austin for anyone who wants a great car buying experience!

Great purchasing experience

After visiting other dealerships for Nissan, Honda, Toyota and Lexus I walked in to check Acura off my list thinking I was going to put off buying a new car as it was all too stressful but not only was the atmosphere relaxed so was the sales process. I got to test drive a TLX AND take it home overnight with the only sales pitch being if you don't want to purchase just return it and the keys with no committment - and they meant it!! The car was a great fit but Joe Turner being so friendly, helpful, patient and no pressure sealed the deal for me. I actually enjoyed buying a new car from Sterling Acura, which really, is how it should be!

Leasing my new 2017 ILX!!

This is my second Acura; both acquired from this dealership. Mr. Woods, the Owner of the dealership, says they try to treat their customers like family, and I have to say that in my experience of servicing my TSX for the last 7 years as well as how almost to a person, the customer service goes beyond expectations in every way. I cannot recommend any dealership more highly and appreciate all they have done to get me on the road feeling comfortable in my new ILX. Thank you all so much!!!RRR

Impeccable help

I visited Sterling Acura to check out the MDX while also looking at Ford, BMW, Lincoln, Volvo and Lexus. It is a solid and helpful dealership with a tidy well organized service center. Neil gave me a complete overview of the MDX and we has a thorough test drive.

Best Customer Service

Hands down the best car buying experience. The owner is the sweetest man ever. If your looking for first rate customer service, ask for Montye. He won't disappoint. Highly recommend this dealership!

Exemplary Buying Experience and Model Dealership

I recently purchased my first Acura (ILX) from Sterling Acura via TrueCar and the experience was nothing short of professional and enjoyable. It started with Ashley Sanchez who reached out to me regarding my interest in buying a certified pre-owned Acura ILX. After expressing my willingness to travel outside of Austin to acquire vehicle within my price range, Ashley made an offer which convinced me to make a visit for a test drive. After visiting Sterling Acura, I was greeted by Reuben Villarreal, Sales Consultant, who gave me one of the best purchasing experiences I ever had. Based on my experience with both Ashley and Reuben, Sterling Acura truly understands what it takes to build and sustain a loyal customer base while presenting a buying experience that is second to none. Sterling Acura has my recommendation in their relentless efforts to take care of their customers and ensure they are completely satisfied.

Excellent Customer Service

We really appreciate Devonte's patience and continued commitment to make us happy. He went out of his way to find us the car and price that we were looking for. We were very happy to walk out of the dealership with our first Acura and we look forward to using Sterling's great amenities, like getting the car washed and detailed when we go on vacation.

Excellent Service and Car Buying Experience

Sterling Acura of Austin goes above and beyond to ensure you are making the right purchase for you, and their service extends well beyond purchase. I initially purchased a TSX in 2004 and based upon that purchase experience and continued experience with servicing my car with them, led me back to purchase my next vehicle. You are not only purchasing a dependable luxury vehicle, you become part of the Sterling Acura family. The experiences I've had over the years have made me feel fair beyond that of a customer! Ruben Villarreal, my sales consultant, has been working with me for at least 6 months, in the purchase of my new vehicle; and his professionalism and truly listening to my needs and concerns regarding budget made my purchase far more than your typical car buying experience. Thank you Ruben and Sterling Acura of Austin!

This is what car buying should be

Was in the market for a used SUV and I did lots of homework and shopping around. The service and professionalism provided by Neil Palmquist and the rest of the team at Sterling Acura was absolutely second to none. Neil was incredibly knowledgable and made sure all our questions were answered, going above and beyond to make sure we were fully satisfied. I am delighted with my purchase and highly recommend Neil and Sterling Acura if you are in the market for an automobile.

Always a pleasure doing business here!

I started going to Sterling Acura for service on a used Acura TL I had purchased at another dealer. Recently I traded it in for a new TLX. Neil Palmquist was my sales rep. He was very professional and friendly. Not once did I feel like I was being pressured to buy anything, as with most other car salesmen. He spent a lot of time going over all of the features of the car and even helped me set up some things so that I wouldn't have to figure it all out myself at home! Even after the purchase, he's called to check in and make sure that I'm satisfied with my purchase. I highly recommend this dealership!

If you're looking for a car, look no further!

Looking to purchase a new car can be stressful when you don't know what to expect. Expect the best and get the BEST from Sterling Acura of Austin! Our sales person Ruben Villarreal walked us through every single detail from the moment we walked in until the final signing of our new Acura TLX. I just told him what I liked in regards to MY needs and he made it happened! Thank You Ruben. Would also like to thank Shaun Kerns with financing who went through all they offered in regards to extra auto coverage with no pressure or questions as to why we would not purchase certain coverage. These two guys were awesome. I was very impressed with their knowledge of their products and the caring of our needs. Mr. Woods you have an awesome crew. Keep up the good work.

Employees courteous and professional

I'm in the process of buying a used truck. They have gone above n beyond on an older vehicle to ensure I'm satisfied. Joe Turner has been incredible to work with. He's very conscientious about his job. I feel he's family now!! Great experience that was a breeze because of Joe.

4th purchase for me, 6th for our family

The people at Sterling have been great to our family for years. Shawn, the Finance Manager, and Wes in sales delivered my Mothers car to her in Plano from Austin after my Dad passed away. A few month latet Shawn refinanced my MDX because I love it but it was out of warranty. Now I have a lower payment and an awesome warranty. I highly recommend this dealership. I looked for 6 months at every SUV like the MDX Advance and nothing could pull me away from my car but a big part of that decision to stay was my trust in the Sterling Acura team.

Excellent Sales Team

Walked in for first time and met Ruben. Explained that we were looking to test drive an MDX, Ruben was very nice, friendly and knowledgable about the car. Management was great as well and we were able to agree to a very good deal very quickly. Left with a brand new car within a couple of hours. Very happy. Thanks Ruben!

Best car-buying experience ever!

Just purchased my third vehicle from Sterling Acura, and I have to say that while the first two were okay, this experience was exceptional. Neil Palmquist was easygoing, yet very professional, knowledgable, and thorough in his explanations and demonstration of everything the MDX had to offer. He demonstrated all the new safety features, including lane keeping and adaptive cruise control in several different traffic conditions (always easy to find traffic in Austin) so that I was confident when I test drove it myself I wouldn't be fumbling trying to figure out the controls (simple, really)! I also really appreciated his taking a rough-road route to demonstrate the good handling and different choices for power and suspension...there were really discernible differences! So many dealerships have a short little proscribed route they want you to take...and that doesn't demonstrate anything well at all. Neil's enthusiasm for the vehicle and for sharing his knowledge was evident. Very nice guy.When it came down to time to purchase, everything was completed in half the time or less than my previous two purchases. Everyone, really, was exceptionally professional and efficient.

Service above and beyond!

It had been over 10 years since I last purchased a vehicle and I wasn't looking forward to the task ahead. The high pressure, fast talking sales folks who don't listen or care to find out what interests you. What a pleasant surprise to meet Joe. Prior to the sale and for sure after the sale I know he cared and did everything to make sure I was happy and will continue to be happy. Still figuring things out, but I know who to call with any questions! Thanks Joe!

Best car buying experience I've ever had

Ruben was my salesman. He was perfect from beginning to the end. I never felt pressured into buying any car of the lot, he listen to what I wanted which was very specific, I knew what I wanted and he based his recommendation solely on that and my needs. I was allowed to test drive the car, get a good feel for it and he explained the features very thoroughly as he's very knowledgeable and very passionate about their cars. He never put words into my mouth, the entire decision was mines and he went with it and wasn't pushing to make a sale, believe me if someone is ready to buy and knows what they want well there's no need to nudge or push a sale, I said "I want this car, is exactly what i'm looking for so I want to buy it right now." After that he filled the paperwork and bam! before I knew I was clapped on by the entire dealership and congratulated even by the Manager, they handed me the keys and I felt pimped out and ready to go. Yes, it was a very exciting and happy experience. Oh yeah they offered me free rides to the airport whenever I need it and free unlimited carwash! woot woot!

Happy to be apart of the Acura family

I worked with Devonte Roberson, he was very patient and sought out exactly what I wanted. I looked at a few different cars and two different models. He explained the differences in the two models, differences in the years as well as their similarities to help my decision be the right decision for me. I was showed up around 6:30pm and they closed at 8pm and even though they had closed by the time I was done he still did not rush me. I ended up coming back the very next morning and making my purchase, even then he was very attentive. Devonte is an excellent member to the Sterling Acura family and I am happy to say I am apart of it now with the help of him.Extremely happy with my purchase!

I also worked with Joe

Joe was very honest and straightforward. This was my first time purchasing a car and I would certainly work with him again next time. Thanks Joe!

Great salesman

I recently purchased an acura TL from here with low mileage and an execellent carfax. Joe Turner sold me the car and recommended it was everything i was looking and more for the same price. If you want great car service go and see Joe Turner at SterlingAcura of austin.

Acura TLX lease rollover

The Sterling Acura TEAM did a great job attending my needs. They stay engaged with me over time to make sure my requests and needs were met. The buying process was great. My sales person, Lance, is new but knows how to take care of his customers!

Neil Palmquist

Neil did an excellent job of explaining the features of the Acura RDX and answered all our questions on the safety features.When took a test drive he explained how everything works and answered all the questions my wife and I had about the RDX. We never felt pressured as i always did with the last 5 vehicles i purchased.Because of his personality and explaining how great the Acura RDX is, was the main reason we purchased this vehicle. However everyone was great to work with and it was a pleasant experience.

Sterling Acura of Austin

Sterling Acura offered me fast and friendly service with their great salesman Lance. He was able to get me in the car I wanted and offered me options that would insure that I would be happy. Everything that I spoke about with regard to my needs for both my destination and my overall comfort were handled. They were able to make the experience a comfortable and exciting one while giving me the most amount of customer service I have received from a car dealership.

Great salesperson Joe!

I had a great leasing experience at Sterling Acura. Joe Turner was a great listener and helped me pick out the car that was right for me. Would definitely recommend working with him!

Very satisfied with my first car buying experience!

I was very impressed with Sterling Acura the minute I walked in the door. Every single employee I came across from the test drive to signing the papers was friendly, professional, efficient, and super accommodating. Especially Joe Turner. I explained to him what I was looking for and he brought a car around immediately and it ended up being the car I purchased! He even let me take the car for a day so that I could be sure it was the car for me. This was the first time I bought a car, and I was excited yet nervous, but Sterling Acura made it enjoyable and I'm happy and feel safe in my "new" used Acura!

Great Experience with Neil Palmquist

Had a great experience with Neil. My wife and I enjoyed the experience here, very different than our hometown experience. Neil was very detailed in explaining the vehicle. Even when we had a similar value in car in our hometown, his customer service skills won our business.

Everyone made my experience there easy and hassle-free!

From the moment I walked in the door, the entire staff was friendly, relaxed and helpful. My salesperson, Joe Turner was great. He was knowledgeable about the entire pre-owned car inventory and offered me several options until I was a happy customer. He was very personable and patient with my many questions. Ashley Sanchez and Tabitha in the finance office were both super nice and helpful. I was so happy with my first vehicle I purchased there and the excellent continuing service, that I came back 8 years later when I needed another car. Thanks Sterling Acura and thanks Joe Turner for the friendly and quality service that you provide. From - a lifelong customer!

Knowledgeable staff, very warm and friendly

Neil did an outstanding job explaining all the features and options to me and my family. He was really fighting not to make a sale but to provide the best customer service experience for us. I would definitely come back to Sterling Acura in Austin.

Sterling Acura of Austin Sets the Standard

Sterling Acura is a family owned, customer focused, professional organization with a unique business model that works! Their offerings for customers are designed to make your visit(s) comfortable with a wide range of amenities and flexibility that is non existent at other dealerships. Our sales professional (Neil Palmquist) was very knowledgeable and accommodating. He reviewed our vehicles features with both my wife and I in great detail. Neal took the time to answer all our questions and ensure things were ready at the time of purchase. The Sterling culture promotes an easy, no haggle, no pressure atmosphere and maintains a focus on customer satisfaction even after the sale. I have purchased many cars in my time but none as satisfying and seamless as with Neil and the Sterling Acura of Austin team. All of my future vehicle purchases will be with them after this experience. If you are shopping for a vehicle give Neil a call as you won't regret your decision. Congrats to the Sterling Team as you have SET and OWN the standard by which all other dealerships should be measured!

Friendly, Warm, and Excellent Service (Joe Turner)

If you are looking for a great sales person and looking for an Acura, go to Sterling Acura and look for Joe Turner. He provided my wife and I warm, friendly, and excellent service from start to finish. I would definitely go back to Sterling Acura. Joe did a wonderful job of showing us through their absolutely amazing facility, explaining the features of the Acura that we bought. Again all I can say is if you're looking for an Acura, go see my guy Joe Turner at Sterling Acura.Satisfied Customer,Logan Rice

Impressed with Sterling Acura!

We went into Sterling Acura to drive a certified pre-owned Acura TLX they had listed on their website. This is the first Acura i have ever driven. My current Honda Accord had 195,000 on it and decided it was time to go car shopping. We were introduced to Neil and he proceeded to introduce us to their service dept and lounge area while the car was being prepped for our test drive. Loved the car but told him this was the first place we stopped and were going to test drive different makes and models. He wasn't pushy and understood. As we left, he said we were welcome to take the TLX home for the weekend since we live over an hour away. Needless to say after test driving another car at another dealership we called him and said we'd take him up on it. This was 10 minutes before they were closing. Since Neil was helping another couple, he introduced us to Wess, another sales associate, who helped us switch our stuff from car to car as well as synched my iphone with the audio system. When we returned the car, we had all intentions of purchasing the TLX if we could settle on a fair purchase price and trade in for the Accord. DONE! Neil and Wess made our buying experience easy squeezey. I refer to it as TWITA! (that's what i'm talking about) i don't normally give reviews. You know, just don't take the time to THANK those who go above and beyond, so THANKS NEIL & WESS!!!! We'll be back!

#1 Acura Dealership in Austin

I've purchased multiple vehicles from Sterling Acura of Austin. The service is exceptional from the time you walk in. There is no haggling. They listen to what you would prefer in a vehicle and do there best to deliver. Sterling Acura of Austin will always be the # 1 choice for me to purchase an Acura, you guys ROCK!!Thanks,Toshua W.

I LOVE STERLING ACURA!

I have been a customer of Sterling Acura for several years. Their service is impeccable. I have visited the dealership on several occasions, for new car purchases and service. I am always treated with dignity and respect. The Sterling Acura team treats me like family. I have recommended family and friends to this location. I recently had friends in from out of town and my best friend asked, "do all of you drive Acura's?". My response was, "yes, the dealership we go to loves us and we love spending our money there". My family is not only dedicated to the brand of Acura but to the brand of Sterling Acura.

Best dealership in Austin

I have purchased multiple cars from Sterling Acura and have recommended several friends and co-workers to them. They are the nicest folks to work with. They always have quality used cars and they have made me some very good deals. Their staff is consistently nice and they make sure you feel welcome. Great coffee, snacks and of course wi-fi!!

Sales/Service

Worked with Adrian Davis, Sales Manager, for the purchase of my MDX. Extremely helpful and persistent with finding the best deals. His goal is to ensure that you are a satisfied customer from beginning to end. After purchasing the vehicle, Brandon in Service is an expert on providing great customer service and ensuring that my vehicle is serviced to my satisfaction.

Outstanding!

I have dealt with Sterling Acura of Austin on several occasions and everytime has been an outstanding visit, from sales to service. No matter if I dealt with the many knowledgable sales reps, service advisors, or management staff the level of high service never faulters. If you are in need of a new or used vehicle please don't hestitate to come and visit an award wininnig dealership where everyone is treated like family.

Service did not put engine air filter back during oil change

BEWARE!!!!!!!!!!!!!!!!!!!! My car drove 2,198 miles without an engine air filter. Car broke down while on vacation to the coast. Tim Caldwell of Sterling Acura asked what I wanted him to do. AutoNation Acura who cleaned clogged MAF and put missing air filter in. Sterling did nothing to vehicle but run a compression test and per my request did a borescope with color pics. Tim Caldwell said that the reading for all 4 cylinders tested at 275 p.s.i.and that the pics showed no signs of sand or sand residue. I sent pics for a second opinion(ASE certified Technician) and he stated:: A normal cylinder wall will have a cross-hatch pattern on it from when cylinders are board and honed. These are the angled lines that cross each other sideways that you see. All of the vertical strait lines on cylinder walls were caused by the sand getting into cylinders and getting caught between the compression rings on pistons and cylinder walls, causing damage to both rings and the walls. Also the Black and Shiny build-up on top of the pistons is sand. the top of the pistons should not have any solid particle build-up at all at just over 20k miles. They are still saying there is nothing wrong with my vehicle when a second opinion said otherwise.They have not provided me with documentation for other opinions.Tim also stated: He knows (owner Mr.Davis) we have done our best to do what is right and now you are seeking counsel. At this point Mr. Davis wants us to get our loaner back and get your car back to you. Accept my car back when the problem has not been addressed. Sterling is treating like this a minor error when it truly is a big error. I have only had my car 7 months and Sterling Service dept has compromised my new vehicles engine.

BEST CAR BUYING EXPERIENCE OF MY LIFE!!!! I WILL BE BACK!!!

A month ago I went into Sterling Acura with the hopes of merely gathering information on the current model line up after doing some reading online. As I was walking the showroom getting a touch and feel for the materials and various engine configurations I was greeting by Adrian Davis. I showed me the entire model line up and presented the various engine configurations as well. What impressed me the most is that Adrian took to time to ask me some questions nobody had ever done in all my car buying experiences. He asked me "What I loved about my past cars?" Then, "What did I not like or would like to omit from past cars?" Finally, he asked, "What am I looking to gain from this car purchase?" It really helped me put everything into perspective. Adrian took the time to assess my answers and match them to features and benefits of his current models. I now have a brand new RLX I am in love with. Thank you Adrian Davis and the helpful staff at Sterling Acura!

Excellent Service

On my 5th lease from Sterling. Exceptional service from both the sales and service departments. We went in shopped all the luxury brands in Austin prior to going to Sterling. Sterling was the first dealership to look past the fact that I was dressed in sweats and treat me as they did a customer dressed in a suit. The Sales Manager also stayed for an hour past closing to finalize the negotiations of the deal. We left with what we wanted at the price we expected. We have been repeat customers ever since then. That was in 2006.

Customer for life!

I was referred to Sterling Acura by a friend and fellow Acura owner. Having worked at a different high end dealership I was blown away by everyone at Sterling Acura!! From the receptionist to sales and finance, everyone has always been professional and friendly. The sales person was very knowledgeable on their product and answered all my questions. Not once did I feel pressured to purchase a vehicle. Thank you Sterling Acura for being so wonderful and offering such great customer service.

I used to think of Sterling as a good thing.

My email to the dealership if you care to read it - I am not sure what the reason was for the way this has transpired. I can only assume that in a situation like mine you do not make a lot on commission due to the lease and negative equity, possibly. I do not know, but the experience and style that was used in handling me as a customer was indicative of just that . I have waited for you to email me back in the afternoon, only to get something after the dealership closed. The time between replies has been frustrating. I may not be the most profitable sale or customer at this time, but that will change in the very near future and it is these experiences that will guide me to or away from businesses, even whole brands of products. I love cars, and tend to want to change cars often, which is not easy with leasing and negative equity and just my salary to work with. My grandmother passed away and it has been a few years of a messy estate battle because there was a lot of money. That turns people into sharks, so the whole family has been tearing at each other to get this money that was left to me, and only me. When the whole thing is done I will be able to indulge in my favorite things, and cars are about the top thing on my list. The NSX is what I had planned on buying first.I will not however be coming anywhere near Sterling Acura I will go to David McDavid for my needs currently, and or a whole other brand of cars. I will never forget how rude you were having been gone on lunch when I calle and then when I showed up well over an hour later I found you still at lunch. I waited at least 15 minutes after the receptionist called to let you know I was there. I had almost two hours earlier left you a voicemail telling you I would be coming in. I finally asked the receptionist what time you would be back, and should I go run errands if it would be a while. She looked at her computer and said I think I see her and went to go grab her. Several minutes at least went by before the receptionist tells me she is going to have Ben help you. After another two minutes Ben was still nowhere to be found so I left. I did however get a follow up email a few HOURS later with Im so sorry I missed you. IT was the same day , so I should feel VIP status I suppose.I have communicated with Courtney this whole time, and the fact she was there but could not even walk out to greet me before passing me off to some random person was very rude. Then not having come herself, to have said random person not even come introduce himself is just laughable really. The worst customer service in a sales environment I have seen in a long time. I do not know how many cars you people actually sell, but I imagine it is much lower than it would be if you had even the slightest interest in making the customer experience something more than what one would expect at the Department of Public Safety Licensing Office or a busy hospital ER even. I know this was a waste of time writing this, almost as much a waste of time as it was to go in to the dealership with the cash I wanted to put down to take care of negative equity and keep payments lower. Good luck Acura and I mean in when I say that being a customer was an experience. Have not got a survey harassment call or email yet but I am keeping my eyes open and phone nearby in case they do request one.

Don't buy a "new" demo car from Sterling Acura

I did not have a great experience leasing a "new" demo Acura MDX with 3,400 miles on it for $850 off from them in December 2015. It was still dirty with scratches in the trunk after 3 details. The GM said he was the only one who drove it, but his wife's cell phone was programmed in the car and I discovered a dirty makeup brush in the car after I took it home. Ryan, their finance director, was particularly hard to deal with. They promised me a free oil change for leasing the demo, but then up sold me on a maintenance package after I told him as well as the 2 sales guys I was working with at least 10 times that I had no time to drive down south and was planning to have service done at a Honda dealer close to my house. Plus, he threatened to turn me into a collections agency if I disputed the down payment while I was waiting to get answers, refund on maintenance package, and paid for add-ons to the car.I finally had some time as a busy, professional, single mom to write up my whole experience and send it to Acura Corporate. The additional unprofessional treatment I experienced is too long to write about here. I hope they learn to empathize more with their clients and communicate better over email and text for busy professionals.

the worst car buying experience. Ever.

I purchased a brand new tsx 09 from this dealership. I paid sticker price and have had nothing but problems with this car and dealer from the very beginning. The car had a bad VTC actuator that they would not fix for the first 50k miles of the vehicle. Said They couldnt reproduce my complaint. Finally after scratching and rattling increased over time they replaced it around 50k. Then the car begins to burn oil excessively. They make me track and log my oil consumption for over 30k miles to tell me in the end that there wasn't anything they could do and continued to try and upsale me. The loud rattling and oil burning was normal. They were rude and demeaning on several occasions and have proved to be incredibly stressful to deal with. They blamed the oil consumption on my lack of maintnence. I have excellent records so that did not make any sense. Now there is a warranty extension on the parts that have probably been causing me problems this whole time..time to monitor again, To see if I qualify after all I've been through. This procedure is frustrating but necessary. I'm not sure if they will ever make my car right. Bottom line is that they need substantial help with customer relations. For them, it's normal for my Acura to be burning oil like crazy at 65k and for a rattling sound to come from engine. Beware consumer- you could go in there and purchase a brand new vehicle and keep perfect maintnence records to have it consuming oil at high rates as early as 60k, along with other engine issued and they will tell you it's normal and will do nothing about it. The service department needs some real tuning.

My Acura trade in inquiry brought out the wolves

I have been a prideful and exclusive owner of Acuras since 1995 ( 91' Legend). I went in for some work on my '05 RL in February of 15. Before my pickup, I let the repair liaison know I would be interested in looking at a trade in on my arrival to pick up my Acura. When I showed to pick up my veh. The used car/leasing agent showed me around to Guage my interests. We called about my loan at bank and then I was handed over to an accountant in sales manager. This self promoted hot shot had my veh 'once over'd' by the resale minions and when he sat down with me confronted me with a report about my veh and the issues that they would need to do to bring it 'up to Par' to resale. He then told me that 'WE HAVE GOT A BIG PROBLEM HERE' with your veh and that there was more loan than value remaining on my veh. Although I would have been easily encouraged to add money to make the veh. Easy to trade in, I was so humiliated by the apparent Acura practice of 'beating down my value' and... my negotiating position' in order for Acura to boost theirs, I walked out of the building never to buy an Acura or deal with Acura dealerships again. This was the sole result of the self proclaimed 'gate-keeper' that was the sales manager at Sterling. I believed the rest of the dealership was ok but due to that individual's aggressive 'positioning' I will never buy Acura again. This person totally took used Acura ownership pride and crushed it with is designer shoe heel.

Always a great experience.

Recently had to purchase a car for my 18 year old. Even though I was not buying a new car...my experience was awesome. I purchased a used Honda Accord and I was treated like I was buying a new Acura. Everyone at Sterling is always friendly and ready to help. Thank again for a great experience and i will be back for my next Acura in a few years. :-)

Our first experience with Sterling Acura will be our last.

So our brand new 2014 MDX developed a loud buzzing noise at around 1,700rpm. Ive researched the issue and turns out theres a service bulletin to correct this related to the VCM turning on/off so I called Sterling for an appointment. Thats where things went south from there:1.)Loaner Car Issues - Initial phone call on Friday to setup appointment, I was told that I cant get a loaner car because the service takes only 1.5hrs. I was told it needs to take longer than 2hrs to get a loaner. Fine, took a book with me and was ready to wait in the waiting area. When I get there Im told I can get a rental only because they dont have the parts to fix the car and it will be ready the next day.2.)Timely Service Issues Called them Saturday, car not ready. Called them Monday, car still not ready. Called them Tuesday, car not ready. Called them Wednesday, car is ready. OK, great, would have been nice if they called me instead of me having to call them. No one ever called to let us know that vehicle was ready for pickup.3.)Service Issues not sure what they did to our MDX if anything over the 5 days they had it but it still buzzes like it used to. Would have been nice if they test drove it before telling us that its ready.4.)Sales dept. number one priority is to make money off you otherwise they are not interested in your business. So our new MDX was hit on the side by another driver and were working with their insurance company to settle a diminished value claim. The insurance company told us to take it to an Acura dealership and get a trade in appraisal to settle the claim so we did. After getting the run around between different sales associates for several days we finally were routed to Jon Boren, the sales manager. Right off the bat Jon made us feel uncomfortable with questions such as are you going to trade in your vehicle, wellI cant help you then and did you buy your vehicle from us, hmmmmno, well, did you cross shop us when you purchased it. This went on for a while and finally Jon agreed to write something up for us that we need to present to the insurance company. To make a long story short this went on for over a week, all along we were strung along that they already appraised the car and just need to type it up. After a week of waiting with unreturned phone calls from Jon and constantly being told by the receptionist that hes busy or not on property we received a call from Jon that he will not give us an appraisal in writing. If you were to be trading in the vehicle then it would be different but we cant just give you an appraisal. There are companies out there that you can pay that will do that for you. Maybe the dealership where you bought it from can give you one.Thanks Sterling Acura for holding our vehicle for 5 days, giving us stress all week, making empty promises, and accomplishing absolutely nothing!

First service with Sterling will be our last.

So our brand new 2014 MDX developed a loud buzzing noise at around 1,700rpm. Ive researched the issue and turns out theres a service bulletin to correct this related to the VCM turning on/off so I called Sterling for an appointment. Thats where things went south from there: 1.) Loaner Car Issues - Initial phone call on Friday to setup appointment, I was told that I cant get a loaner car because the service takes only 1.5hrs. I was told it needs to take longer than 2hrs to get a loaner. Fine, took a book with me and was ready to wait in the waiting area. When I get there Im told I can get a rental only because they dont have the parts to fix the car and it will be ready the next day. 2.) Timely Service Issues Called them Saturday, car not ready. Called them Monday, car still not ready. Called them Tuesday, car not ready. Called them Wednesday, car is ready. OK, great, would have been nice if they called me instead of me having to call them. No one ever called to let us know that vehicle was ready for pickup. 3.) Service Issues not sure what they did to our MDX if anything over the 5 days they had it but it still buzzes like it used to. Would have been nice if they test drove it before telling us that its ready. 4.) Sales dept. number one priority is to make money off you otherwise they are not interested in your business. So our new MDX was hit on the side by another driver and were working with their insurance company to settle a diminished value claim. The insurance company told us to take it to an Acura dealership and get a trade in appraisal to settle the claim so we did. After getting the run around between different sales associates for several days we finally were routed to Jon Boren, the sales manager. Right off the bat Jon made us feel uncomfortable with questions such as are you going to trade in your vehicle, wellI cant help you then and did you buy your vehicle from us, hmmmmno, well, did you cross shop us when you purchased it. This went on for a while and finally Jon agreed to write something up for us that we need to present to the insurance company. To make a long story short this went on for over a week, all along we were strung along that they already appraised the car and just need to type it up. After a week of waiting with unreturned phone calls from Jon and constantly being told by the receptionist that hes busy or not on property we received a call from Jon that he will not give us an appraisal in writing. If you were to be trading in the vehicle then it would be different but we cant just give you an appraisal. There are companies out there that you can pay that will do that for you. Maybe the dealership where you bought it from can give you one. Thanks Sterling Acura for holding our vehicle for 5 days, giving us stress all week, making empty promises, and accomplishing absolutely nothing!

Great buying experience

I found Sterling via cars.com while shopping for a TL. I thought that their prices were reasonable compared with other local dealerships, however the quality of their cars were better. On average, for the TLs that I was looking for at least, their vehicles had lower miles for the price than others that I found in the area and they were the only ones in the area with the AWD version of the TL. I also shopped dealerships in Houston and Dallas that had the TL that I wanted and found competitive prices there but ended up staying with Sterling. We had a unique situation come up with our trade-in and the guys at Sterling were both understanding and helpful. Their advice helped us get through the situation even with no commitment from us to buy from them. Their sales process was also much less pressured than some of the others. One dealership in Dallas kept trying to get me to come in the same day despite being told that i am in Austin with a child in school. Nothing like that from Sterling. Even the receptionists make a point of trying to learn your name and make you feel welcome. Overall a great buying experience and I would definitely recommend them.

Sterling Acura of Austin

Over priced, only offered pricy solutions which often required a wait time while parts were shipped vs. Providing info about use of Honda parts.

I used to sell cars and I promised to not be that...

I used to sell cars and I promised to not be that customer that test drove everything. Alas, I ended up being that person. I knew I wanted another Acura but wasn't sure how far to downsize from my MDX. Luckily, the customer service rep was very patient and not pushy. Veronica at the front desk is an absolute charm to talk to. John supported his staff to make the experience very pleasant and low hassle. I ended up getting a Pre Owned Certified TL. I couldn't be any happier with my experience! Thanks Ben, Veronica, and John.

The show room was well lit and there where many new cars...

The show room was well lit and there where many new cars on display in very nice colors. The sale people where very nice and not pushy. They brought my new car to me nice and clean with gas in it. My friends and family are looking forward to doing bussiness with Sterling in the very near future.

The Team at Sterling Acura is top notch, from attention...

The Team at Sterling Acura is top notch, from attention to every detail on your vehicle, to making sure you're in and out in a timely manner. I've purchased three Acuras from Sterling Acura and cant say enough about how smooth, professional, and precise the entire process is. When purchasing an Acura from this dealer you get a lot more than a pat on the back and a due date for your first service. Every interaction I've had with this dealer has been a positive one. I've owned BMW's and have sat in dealerships, while service advisers plan an "attack" on your wallet by overselling you for services and parts. Contrary to other dealers you're not forced or pressured to make spare of the moment purchases. Inside Sterling Acura's waiting room you'll enjoy a warm, comfortable environment. Services continue to be a breeze, with precise scheduling and ETAs, I couldn't be happier this Acura is my dealer.Don't just take my word for it, walk in and experience for yourself, you'll be driving an Acura sooner than you think.

Took my Acura RL in to replace a broken power window...

Took my Acura RL in to replace a broken power window motor last month. I had called them previously and clearly described the problem and they said they could fix it in one short visit. Made appointment and took in for repair. They proceeded to literally tear off the protective plastic sheeting I had installed to cover the open window, told me they would need to order the part and "I should come back in a few days" (!??).I asked them to replace / repair plastic sheeting covering window opening and they gave me a load of horses**t. After speaking to Service Manager - they pulled out my (now-torn) sheeting and taped it up in a truly amaeuter fashion.Unfortunately, this has been very typical of my past expereinces with Sterling Acura - very limited customer service and no respect for customer's time or property. This dealer is so different than other Acura dealer (Acura Car Land in Atlanta) I have used it is not even funny. Their pricing is absurd - something like $110/hour for auto tech labor rates and parts prices way over the top. I just priced out additional service work (timing belt / water pump/ spark plugs)and Sterling gave me a price of $1,990 plus tax and disposal fees. This is almost double the price of two reputable independent service facilities in Austin. Do yourself a favor and do not give these buffoons your service business. Instead frequent local independent shops for your sevice needs, and you will be both happier and have hundreds of dollars left to spend on more important things.

Very friendly, easy to work with

Very friendly, easy to work with