Stephen Motors, Inc.

4.7
Overall Rating

Customer Service: 4.7 Buying Process: 4.4 Quality Of Repair: 4.2 Overall Facilities: 4.3 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0


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Excellent buying experience

5
Barnstormer Parent on 11/28/2015

Customer Service: 5.0 Buying Process: 5.0

Stephen Motors patiently looked for just the right vehicle to meet our desires. The buying process was very, very easy, with most of the paperwork prepared over the phone, and the final processing meeting taking less than 30 minutes. I highly recommend Stephen Motors!


Excellent Service From A Trusted Dealer

5
Bob on 10/18/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I took my Mom's 1996 Buick LeSabre in for service last Thursday afternoon. It needed a full check-up, cooling system flush, winterizing, interior cleaning, exterior wash and wax, and a number of other things that needed attention. All of the work was finished by the end of the same day, and everything was done in outstanding fashion. I always have an excellent experience at Stephen Motors, and am treated like a family member. Because of our experiences, my family has bought our cars exclusively from Stephen Motors for about 40 years now. Roger, Brad, and Greg have ALWAYS been extremely honest with us during each purchase experience. One time they even talked me out of buying a new car from them because they thought it might not be financially wise for me at the time. The next time I am ready to purchase a new car to replace my own GMC, I guarantee you that I will go to Stephen Motors. I give them the highest recommendation I can give for sales, service, atmosphere, and experience.


Excellent Service

5
Terry L Mayo on 06/07/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had a headlamp out and on my way to work. I asked if it could be repaired and was told in a half hour after lunch. When I said I couldn't wait that long the man said he'd take a look and said he could do it himself without taking everything apart. In 20 minutes I was on my way with a new headlamp and only cost me for parts. I really appreciated it as I didn't want to drive home from work again without the headlamp at 10:40 at night.


Roger does it again!

5
Casey on 02/05/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I stopped in with a check engine light for my Impala- rather than make an appointment, the lady in service told me they'd pull it right in! While I was waiting, I sat down with Roger and Greg (and Jordan, the family dog), had some coffee, and talked about the new cars. People overuse the term "family" when it comes to businesses, but this place really does treat you like you're an equal, and not a number. Down to earth, no pressure, just a nice small-town business. I'll never go back to the "big city" guys that take themselves SOOOO seriously ever again.


Great Experience!

5
Sam on 10/24/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We bought our car online and drove to get it and it was great to work with them! I would recommend them to anyone!


I stopped in to Stephen Motors in Monticello,Iowa because...

5
jefftrsj on 01/04/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I stopped in to Stephen Motors in Monticello,Iowa because my check engine light came on. My 2010 Impala was bought used and not at this dealership. I was very impressed with the prompt and courteous service. Much to my surprise my service was covered under warranty.I will definitely consider them for my future service and auto needs. It was a pleasure to deal with Stephen Motors.


Outstanding in Every Way

5
Cooper43 on 09/17/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have purchased at least 8 vehicles from Stephen Motors over the past 20 years. They are fair and honest people, the reason I keep going back. I have never been pressured into buying something I didn't want or need. The service department is excellent and fair priced. This is one dealership that makes you feel good just walking in the door.


I have purchased at least 8 vehicles from Stephen Motors...

5
Cooper43 on 09/17/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have purchased at least 8 vehicles from Stephen Motors over the past 20 years. They are fair and honest people, the reason I keep going back. I have never been pressured into buying something I didn't want or need. The service department is excellent and fair priced. This is one dealership that makes you feel good just walking in the door.


This is the 6th car we have purchased from Stephen...

5
banks34 on 09/03/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is the 6th car we have purchased from Stephen Motors..I believe that in it's self would be enough reason to say that the customer is # 1 at Stephens. And we do not even live in Monticello, We live 40 miles away in Cedar Rapids. We go back to Stephens because Roger has always treated us fair.


You can't beat the customer service at this place!...

5
Woodyorne on 06/15/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

You can't beat the customer service at this place! They make buying a car fun again. You can tell by how friendly everyone is that it's a family run business. After the bigger dealerships trying to up-sell me every time I stepped on the lot, this was a welcome change. There is no pressure, they just want you in the car that's going to make you happy. They have an excellent selection, and if they don't have it they can get it. I can't say enough about this place!


Great Experience!

4.7
AmericaNeedsFarmers on 05/23/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

I have found that the people that leave reviews like these online are either sharing a great experience or a horrible one- mine was great! I purchased a used 2012 Impala from Stephen Motors in 2013. Greg helped me through the whole process- discovering what vehicle I wanted, and because they didn't have the color I was interested in, they went and found one for me, showing me pictures and keeping me updated along the way. He didn't go ask the boss for prices, he didn't send me to another department for finance, he didn't add on any extended warranties or service contracts. Just good, old-fashioned business. I'll go there again, and I'll tell all my friends!


horrible

1
buy at another dealership on 02/20/2013

Customer Service: 1.0 Buying Process: 1.0 Quality Of Repair: 1.0 Overall Facilities: 1.0

this place needs to be removed from GM facilities. what a blister...


Thank You! I had a great experience at Stephens. I...

5
airzoomfly on 06/12/2009

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Thank You! I had a great experience at Stephens. I purchased a new Buick Enclave in 2009, and love it! Roger showed me exactly how everything worked, and gave me a great deal on my trade-in. There was no pressure, everyone was friendly, and I was able to sit and chit-chat knowing that noone was trying to "steal" my money.


$14,995

Mileage: 66966

Color: Gold

Transmission: 6-speed Automatic

Body Style: Sedan

City: Monticello, IA

Engine Type: 2.5L I4 16V GDI DOHC

$7,200

Mileage: 171877

Color: Blue

Transmission: 6-speed Automatic

Body Style: SUV

City: Monticello, IA

Engine Type: 3.5L V6 24V MPFI DOHC

$7,995

Mileage: 223337

Color: Black

Transmission: 6-speed Automatic

Body Style: SUV

City: Monticello, IA

Engine Type: 3.6L V6 24V GDI DOHC

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