Starr Motors
Starr Motors
Customer Service: 4.3 Buying Process: 4.8 Quality Of Repair: 4.3 Overall Facilities: 4.6 Quality Of Work: 4.1 Friendliness: 4.2 Pricing: 3.7 Overall Experience: 4.1
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Very professional, courteous, considerate Warranty service.
Ok, so I had a positive experience with Starr Motors and you can read all about it. But, it wouldn't do it justice if I didn't tell you about the HORRIBLE experience I had at Hall Dodge in Chesapeake first. So:My story starts on July 21, 2016 when I called Hall Dodge in Chesapeake for warranty service on my 2015 Ram. It was a Thursday, and I spoke with a lady on the phone. I explained to her in detail what the problem(s) were with my vehicle, and made an appointment for Friday of the next week (8 days later). I spent a good deal of my time on the phone with her, and I explained to her that I was going out of town and would leave my Ram with them for a whole week, so they should have plenty of time to make the warranty repairs. When I arrived on Friday the 29th of July, they had no clue who I was and I had to spend another 45 minutes of my time going through the process again. So, what was the point of making an appointment? It should be noted that I spent about an hour typing out a 1 full page (single spaced) explanation of the exact mechanical symptoms I was experiencing, almost entirely when stopping or starting from a stop.On Thursday of the following week, I received a phone call stating that the mechanic drove my Ram on the highway and couldnt reproduce the sounds. Im thinking, So what? Find the problem and fix it. But apparently there is a magical hearing test that vehicles must pass before warranty repairs can be made. Well, they never found anything. I was not surprised at all. In fact, I expected them to not find any reportable problems. To say I was angry is an understatement, and I did get a little hot with the young lady on the phone prior to picking my truck up. To the mechanics credit, when I picked up my truck on August 1st, I drove my truck with the mechanic and to my astonishment I couldnt repeat the sounds either. I noticed at this time a new dent in the rear passenger door of my 2015 truck, but as I already embarrassed myself losing my temper on the phone and considering I dented the truck myself already, I didnt say anything. I just tucked tail and drove home feeling rather foolish. The next day, the sounds magically reappeared. About two weeks later, I went to the dealership right from work. I drove around the parking lot with the mechanic and was finally able to produce the intermittent sound on demand. The mechanic said it was a lower control arm and ball joint. The two of us walked inside, and the service advisor said he would order the part. Well give you a call when the part comes in, he said. I asked, So Im good to go, to which he replied Youre good to go. This was on a Tuesday. By Wednesday the following week I still hadnt heard anything, so I called the phone number on the website. The phone was answered by a young lady (well call her young lady # 1). Young lady number one says something like, Welcome to Hall, a mile one company. How may I assist you today? I told her I needed to speak with the service advisor at Hall Dodge in Chesapeake. May I place you on hold for a brief moment while I transfer you? she says. So, young lady number two answers the phone, Welcome to Hall, a mile one company. How may I assist you today? Again, I ask to speak with the service advisor at Hall Dodge. Young lady #2 replies May I place you on hold for a brief moment while I transfer you? To my dismay, Young lady #3 answers the phone, Welcome to Hall, a mile one company. How may I assist you today? Doing my best to keep my composure, again I ask to speak with the service department. Again, the response is May I place you on hold for a brief moment while I transfer you? I wonder what would have happened if I said NO? Anyways, as you might have guessed, young lady #4 answers the phone Welcome to Hall, a mile one company. How may I assist you today? Ok, so this isnt funny and Im about to burst a blood vessel at this point. Customer service at Hall Dodge Chesapeake I demanded. Again, May I place you on hold for a brief moment while I transfer you? This time, it goes to a voicemail. Its like 3 oclock in the afternoon, so I know they are still open. I left a message with a call-back number and then hung up. Against my better judgement, I called back 15 minutes later, and repeated the above scenario. At this point, Im just plain pissed off. I did not hear from them that day or the next. So, about 4pm the next day, Thursday, I repeated my previous days aggravating phone call experience, only this time I got ahold of the service advisor. Would you believe, they had not ordered any parts and didnt have the slightest clue what I was talking about? I was pretty firm with the lady on the phone. She told me that she would have to get the service managers approval and couldnt just order the part. I was not accepting the incompetent replies at this point, and she transferred me to her manager who told me that the service advisor I had spoken with nearly two weeks prior had been fired and that he didnt order my part. He said that they would order it and call me when it came in. A few days later I received a phone call from the service department, and I made an appointment to bring in my truck. I told the lady on the phone that I needed a rental car, and that I wasnt going to be the one to pay for it. So, I arrived on time as scheduled. At this time, I showed the service lady the dent in the door of my truck. She acted surprised that anything like this would happen, but I gotta tell you: if you imagined the smallest and most jacked up parking lot possible, you wouldnt come close to rendering the circus this dealer actually has going on in front of a so-called service department. Its almost unthinkable that vehicles dont regularly leave there with dents. They say it was only supposed to be a temporary location, but it was permanent enough to paint Hall Dodge, on the front. Maybe they should have a valet to shuttle the vehicles to another parking lot. Anyways, again they acted like it was a complete surprise that I was there. Let me call the rental car department and check to see if something is available, says the lady to me. Im thinking What do you mean Check and See?? Thats why I made and appointment. Anyways, fast forward past the rental situation that had me waiting around and burning my valuable time. I get a phone call from the same service lady a few days later. She says, They found the problem. It is a problem with the alignment of the hood, and proceeds to explain that they were able to reproduce a sound and that they could not fix the problem there. She tells me that my truck needs to go to their body shop 1 hour away in Virginia Beach, and that I needed to drive it there because they didnt Have anyone available. I dont see how thats my problem, and I told her that Im not driving 1.5 hours 1 way from my house to get an estimate for a warranty repair. So, she tells me that I can go to the Toyota dealer next-door (literally, next door) and get the quote. So, I pick up my truck after work and drive to the Toyota dealer. First off, the Toyota place tells me that I have to pay for the quote, and then they tell me that they only do repair quotes by appointment and that I would have to come back. So, I got up early on a Saturday and drove 40 minutes 1 way and wasted about an hour of my time there to get this quote that the Dodge dealer should have arranged and paid for themselves. Really, how hard is it for them to have a driver move it LITERALLY 400 feet away? Anyways, I come back on Monday and give the quote to the Service manager. I showed him the dent in my door, and he said Well take care of that when you bring it back.After this, I called the service department to schedule the repair to my truck. Now, the reason I bought a truck in the first place is because I live to hunt and I need it for hunting season. Hunting is way more important to me that a lot of things in this world, so I am going to be really pissed off if they cant fix this before the start of hunting season. I explained to the service lady on the phone that I was going for training and would return with a narrow window of time to have the repairs completed: all under warranty mind you. I told her that I need a rental again, and that it needed to be a small SUV so that I could get to my bow hunting stand while my truck was in the shop. She said ok. When I arrived at the Dodge dealer, she says to me I though you were just going to drop it off at the Toyota dealer. To which I replied, Why would I do that? This is Dodges problem, not mine. And I need a rental car. Thats your problem, not the Toyota dealers problem. So, she says, Let me call and see if we have a rental car available. Then she tells me to have a seat, that it will Be a while because they have to take care of Hyundai first. Again, its my time they are burning up and I am thinking, Why bother making an appointment at all. If I did business this way, I would be out of a job!Now, I dont fix cars or know much about mechanics, but I know about customer service. I am a low-level manager in the healthcare field. If a patient was sick, and made an appointment with a physician, can you imagine how it would go over if the receptionist said, Oh, you want to see a Physician today. Take a seat, and let me see if someone will be available to see you. Imagine if, after waiting for hours for a physician to be available, the Dr. says, Im sorry about your nausea and vomiting, but I have to physically see you vomit and have diarrhea before I can run any tests. We cant just start fixing things without knowing there is a problem. And imagine if you will, after the same patient comes back another time and vomits in the physicians waiting room, that the physician ordered an MRI. The results of the MRI indicate a horrible gastric problem requiring surgery and implant of a graft, so the physician schedules the patient for surgery. Come the morning of the surgery, imagine the same patient arrives and the nurse says, Oh, you wanted to have surgery today. Let me see if there is a surgeon available, and after long wait a surgeon then tells the patient, We can do your surgery, but youll have to drive an hour away and go pick up your graft because we dont have anyone to go get it for you. I think that surgeon and physician would be broke and unemployed. People dont accept this level of incompetence from any other type of business, why is it ok for a so-called professional auto dealer? What if your house was damaged in a storm, and the insurance company hired a contractor to repair your roof; and on the day it was to be repaired, the contractor says We are gonna need you to drive 1.5 hours one way to go pick up the lumber for us because we dont have anyone to do it.? I would say, Youre fired and get off my property. Then I would tell my insurance company to hire someone else. The problem as I see it is that this dealer, or more specifically the service department, is mostly concerned with their own program. They are concerned with how things affect them, how it affects their flow, and what works best for them. They just want to come to work, have an easy under-control day, and then go home on time with no Hiccups. Thats not the reality of business, and certainly not the reality of good customer service. I should never, ever be asked to transport my vehicle anywhere FOR the dealer who is being PAID by Chrysler to service my vehicle which is, essentially, under a service contract for a given period of time. I PAID for a vehicle with new-car warranty. That is part of the price of the vehicle. Chrysler pays the dealership very well to service that obligation. It seems to me that the staff of the service department has an employee-centric business practice, instead of being centered on the customer. UPDATE: I received my truck back from Hall Dodge and, surprise-surprise, the clunk is still there. Not only that, but Hall had my truck for 4 days to do roughly $65 worth of work. Because I paid for the estimate from the Toyota dealer, I know that repairs were supposed to cost over $1,000, which was to include doing paint work to the hood and fender since the two panels were rubbing. However, when I picked it up I saw the bill from Toyota and it was only about $65. I saw no evidence of any kind that they did paint work and the wear was still present on the hood and fender. Basically, the Toyota dealer just did a better job at re-aligning the hood and fender so that the panel gaps were right. In a way it is better that they didnt do any paint work since it is about impossible to match factory paint. There is always overspray and drips that are visible. But, they didnt need it for 4 days. To their credit, I received my truck back with both dents removed, although there are still small marks. I was about exasperated with all the time I wasted for Hall to accomplish next to nothing and still not solve the problem.When I moved to Suffolk VA, I was warned not to deal with Starr Motors. Out of desperation, I decided to give Starr a chance. After work, I drove over and talked to an advisor and took a ride with a technician. He Heard the sound right away, and said I needed to make an appointment. He said they would put some sensors on it and put the truck up on some chassis to rattle it; or something to that effect. I made an appointment with a guy named Chad. When I showed up for the appointment, I had a similar experience to Hall in that they didnt have me Down for an appointment. But the similarities between the two dealers stops there. First off, they immediately got me a rental and it was a truck! Its hunting season, and I was so glad to have a truck and not a Nissan Altima. I start thinking about archery season and the end of last years archery season, which is the entire reason that I bought a 4x4 in the first place, so the rental truck was appreciated. It shows consideration for my time and lifestyle. Starr found and fixed the problem of course. It was a control arm and ball joint. They were never hard to reach by phone and they actually followed through on my questions. The day before I picked my Ram up, they said that they had already completed the repair but that the technician wanted to drive it one more time after it had Sat overnight. The next day they called me and told me that Chrysler would pay for the alignment, but that the caster/camber was out and that was not covered. They said it would be $75 bucks and wanted to know if I just wanted to take care of it while they were doing the alignment. Everything was 100% when I picked up my truck. No more knocking and somehow it feels a little tighter and rides a little straighter, if that makes sense. I wouldnt hesitate to take my vehicle to Starr Motors again. They were professional, thoughtful, and thorough! It is unbelievable that Hall couldnt muster up the wherewithal to render the same service.
Refuses to Perform Warrantee Work
I purcha see d a new Dodge Charger at Starr. That was my first mistake. Nothing but problems since the daily bought it.To add insult to injury, the moron service staff (especially the service manager) say nothing's wrong with the car. There are Dodge forums that have the same issues I'm having. It's a known problem but Dodge refuses to fix it.Thankfully, I leased this pile of garbage. A total waste of money but at least I won't get stuck with it. Never again would I buy a Dodge and never again would I shop at Starr
Starr is a great dealership
Starr is a great dealership they are really friendly and make you feel like part of the family. The service lane is great they always have my car out on time. The only issue i have with them is there parts department. Starr motors parts department is by far rhe worst parts department i have ever delt with. There parts are marked up by 30%, they are rude, and take forever to order parts for customers.
Top Notch Customer Service
We bought our new Jeep with Overseas Military Car Sales so we want to let everyone know how GREAT the service we've received from Starr Motors. We were an "indirect" customer but they treated us top notch, first class customer service. Thank you Starr Motors, especially to Amanda and "EZ-T".
appraisal
I took my jeep in to be appraised so I could buy one on the lot I saw on the internet.I drove from Virginia Beach.When they appraised my jeep for a trade in, they said I needed a clutch and tires.They lowered the value of my trade in so they could make more money.I had the clutch put in the trade in jeep two months priorate a Virginia Beach Jeep dealer. The tires would pass any inspection and only had half the miles and were still in warrenty. They had my registration and VIN, and if they were smart enough to check the Chrysler Jeep repairs on it, they would of seen it was completed in the last two months. They were trying to low ball the trade in on me.I think it is just horrible the way they conduct business. Just wrong.I left the showroom after that. They lost an EASY sale. I had the cash.
Horrible service
Never been cussed out by a service manager before but now I have ...Thanks Joe ...lost my business forever and I own 6 dodge vehicles and a couple Chryslers...didn't know that when you spoke to me but shouldn't need to in order to be treated professionally
Top notch dealership
We went to a couple Dodge dealers in the area and were not too happy with them. We were driving by Starr Motors and stopped in because we saw a new Dart GT on the lot that we liked. It ended up not having all the options we were looking for and we were told by the salesman we first saw (Todd Bowers) that they had a 2015 GT in the used lot that had low miles and we went and spoke with a salesman (Jack Davis) and the car was brought around front and it looked perfect. We spoke with the finance guy and he gave us a range that included what we were looking to pay. When the time came to sign the papers which was the following day they ended up only $3.00 a month more than the top of the range we were given and we ended up with a 100,000 mile warranty. They gave us more for our trade in than we expected and did everything they could to get a payment we were comfortable with. I would recommend them and Jack Davis to anyone. They went above and beyond to make our buying experience a good one.
10 Stars for Starr Motors!
I Highly recommend this car dealership to everyone I know. They are the best place to get a car from. If you want a no pressure no hassle place to buy your next car from then Starr Motors is the place to go. I've bought 3 cars here. Every time has been easy. I told Danny what I wanted and he busted his behind to make it happen. All with in my budget. I'm confident in saying that I'm a customer for life! See Danny, he will help you go through the car buying process smoothly.
Great place to buy a car from
I've purchased 3 vehicles from Starr Motors. Best place in Hampton Roads. No hassle no pressure just easy. All questions answered even some I didn't think to ask.
A Dealership that Cares
I have bought three (3) vehicles (Commader 2006, Liberty 2012, and Grand Cherokee 2013) with this dealership since 2006 and I have to say they provide excellent customer service. I had a service related issue with my vehicle in February and the communication with service technician did not start off as expected, but I provided feedback to edatstarrmotors.com and he immediately got involved. My vehicle was towed into their service department due to a water pump failure and I had it back within 48 hours. I was impressed that I received it back in excellent condition without a scratch. I would recommend them as the best dealership in the Hampton Roads Area. If you have an issue, simply communicate your need and they jump right on it.
Glenn was wonderful!
We went in knowing we wanted to walk away with a vehicle that day. Glenn assisted us, he took in account our needs and wants in a vehicle. He was very personable, and he made us feel comfortable with our decision and was not pushy at all!
Outstanding Service, Will recommend to others!!!!!
Mike Annett did an Outstanding job helping me to purchase a new car. He was the Angel God sent to cross my path. I was in need and God used him to help supply my need. I was truly blessed by this experience!
Purchasing a 2014 Jeep Trailhawk Cherokee
The service was fantastic! Willie Strickland is best sales men and a good family friend. He helped me pick out the perfect vehicle for me and help make it very affordable. Bobby Gery was also very helpful & nice in breaking down all the financial information and making it easy for me to understand. All around everyone was very friendly and extremely helpful. They were all very easy to talk to and didn't treat me like a kid which I LOVED. I didn't feel pressured in any way to buy anything I did not need or want. This being my first car purchase ever, it was a great experience. They also let me take my Jeep home to test drive over the holidays and my entire family got to see it and go for a ride. It was pretty fabulous. If you want a Jeep Willie is your man!
Great Place to Buy a Car
Excellent experience. The staff was patient and knowledgeable about the products. No one rushed me to make a choice, I was able to think as long as I needed before making my mind. As well, once the process started to make the purchase it was painless, and no effort to make it work. Great dealership and will rerun and would recommended to everyone. Mike Annett was very helpful and very knowledgeable of the cargo and trucks he showed us. Thanks Mike
Friendly,positive,try hard to please , Will return
Got off to a slow start but once we got traction every thing was smooth sailing.when the dust faded my wife and I were all smiles and have been enjoying our Dodge ram R/T.Other Than a couple re calls we have had no maintenance problems. Starr motors did what they said they would do and my return visits have been short of nothing but great. Yes ,you can go ahead and add the L.C. James family as a member of Starr Motors
Always satisfied
I have done business with them for over a decade now. Purchased multiple vehicles and use their service department regularly. Their sales staff has always been courteous and professional without being pushy and their service department is wonderful. I plan on buying more vehicles from them and highly recommend this dealer.
Amazing Dealership !!
What a wonderful experience!! From the time we drove into their parking lot until we drove away with my daughters New car everyone was amazing!!! I highly recommend if you are looking to purchase or lease a vehicle Starr Motors is the dealership for you!!! Thanks again Glen Ellis and all the staff !!! Be Sure And Ask For Glen !!
Service Department is the Worst I've Ever Experien
Took vehicle in for service, explained the issues and when I got my car back nothing was fixed. I even question if anybody even looked at the car. People on here that say that had a great experience are probably employees fabricating reviews. The staff is rude, doesn't listen and really doesn't care. This service dept needs a service dept to fix it so it works!
The BEST!
The BEST! Great service, reasonable rates for service, and I got a great deal when I bought my truck.
Great Salesman, Lousy Service Dept.
Bought a 2014 Dodge Charger in July '14 and was real excited about getting it. My hat's off to my salesman, Glenn! In September (at 2500 miles), I began having transmission problems). Took the car in to have the matter addressed. Given a loaner vehicle and before I made it home, I got a call saying the car was fixed (software update). Approx. 2-3 weeks later, the issues revealed themselves again. Took the car back and advised I felt the issues were more than just software issues. All they did was a software update again and told me, again, the car was fixed. I'm still having the same problems. The Service Dept is either stupid or lazy. They made "zero" effort in trying to find what was wrong with the transmission. So, my excitement, along with my downpayment and every monthly payment since then seems to be nothing but a waste of money. I hate driving the car I was so looking forward to purchasing. Never again and never at Starr!
Don't ask to many questions!!!!!!!!!!
We bought our 2500 Dodge Ram Truck from Starr Motors and we also have a Chrysler 300 that we bought elsewhere. Customer Service is not something these people understand. I went into Starr Motors today because they are close to where we live and I was told by the service manager to take my car somewhere else because I was "asking to many questions"!! I have no problem signing authorization to work on my car BUT will not sign something that says they are "Not resoonsible for loss or damage to vehicles or articles left in vehicles in case of fire, theft or any other cause beyond our control." Accidents are "beyond our control", that is why they are called accidents. Accidents happen all the time without fail and I can not leave my car with anyone that is not going to take responsibility for it. I was already up set with Chrysler because I am being told there is a 6 to 9 month wait for a part on my car. It cut off on me in the middle of an intersection last week because of a defective part that I received a letter stating that part has a lifetime extended warrenty. NOW, not only am I upset with Chrysler BUT the local dealer as well because the service manager told me to "take it somewhere else". I was not rude to him, I was not yelling or being disrespectfully to anyone there and to have been treated in the disrespectful, condescending manner by the service manager was completely inappropreiate, we will not be buying our new updated truck from them.
Great Service
My experience at Starr Motors was woderful, very nice people and great service!
The Best Service Anywhere!!!
I needed an inspection and oil change and was not able to get my vehicle to STARR Motors! Todd Bowers came to my work and picked up my car and returned it to me! What great service!! If your in the market to buy a new or used car, it is worth the ride (if you don't already live in Suffolk) to visit STARR Motors!! They are the best!! Thank you Todd!!
Easiest vehicle purchase Ever!
My salesman was Danny. I didn't get the "used car salesman " pitches that I hate. Instead, I had a guy answering my questions directly and to the point. I didn't feel any sense of pressure to decide to purchase or not. Everything was as handled in a professional and timely manner. No fuss no muss. It's a great place to browse or do business with. I believe I will be a loyal customer for many years to come. The follow up was outstanding. If your considering purchasing a new/used car consider Starr Motors. They treat customers right. Good job Starr Motors!
Very Friendly
My first impression at Starr Motors was great! The lot and showroom was clean. Salesman Glenn Ellis greeted us and took us on a test drive in a new Jeep Patriot. It was really nice but the price was a little more than what I wanted to spend. So I went home and searched other dealerships and SUV's. In the meantime, I received a letter from Glenn thanking me for stopping by and giving Starr an opportunity to earn my business (CLASSY!!) Needless to say, I knew I would buy from Starr Motors so I found a used Jeep Liberty online and went back for a test drive. Glenn was right there to help again. He was friendly and knowledgeable without being overbearing or full of pressure like most at the other local / larger dealerships. He was straight forward with the cost and we worked out a fair price. I love my Jeep and will return to Starr Motors for my next purchase. AAAA++++
Now I feel special....
The other day I wrote about how I felt unimportant as a customer in regard to the service department at Starr Motors. I will now make the same effort to let everyone know that the service manager called me today to apologize for what I felt was a lack of service. He did not dance around or down play my concern but actually accepted the responsibility in a genuine and heartfelt manner. As a business man I understand at times how things can go awry, especially at a big operation. It is a good reflection of a business that recognizes and reacts when things don't go just right. My hats off to Starr Motors for taking the time to call me and making me feel good again about my experience there! It's not surprising that so many people sing their praises.
I am no one special and neither was my experience.
I waited 8 weeks for a part to arrive so when the dealership called I made the appointment right away even though my family was scheduled to go on vacation. I convinced the family to put off our travel plans for just one day because the book said this was a 5 hour repair and I dropped it off the night before so we could get an early start and be on our way the next day. I called at 3pm and Nancy said it would be ready that day. By 4.30 she called me back and said they couldn't finish it but they would finish it up the next morning after hearing about our vacation plans. She said she would call me on my cell as soon as it was ready. Family not happy with dad at this point....if it gets done early we can stil be on our way with just a few hour delay.. It is currently 3.00 in the afternoon. No one has called us and the luggage still sits by the front door.. By the time I get a call it will be too late to travel. The bottom line here is that when you drop your car off on Monday for a Tuesday appointment you should not be sitting around staring at your luggage on Wednesday afternoon while an angry family stares at you.
Inquired about a certain car, never heard back.
I contacted the dealer, requesting information about a certain car I wanted to purchase. No one ever contacted me.
GREAT TRUCK BUYING EXPERIENCE!
In the past 15 years I have purchased 7 vehicles. I can't say all of my purchases went smoothly. My experience with Ed White at Starr Motors was top notch! I really feel I was treated fairly and got a great deal on my 2013 Ram. Thanks again to Ed White and Starr Motors!
I just recently bought a new Chrysler 300, and I have to...
I just recently bought a new Chrysler 300, and I have to say I have never had a more pleasant experience in purchasing a new vehicle. My salesman was very knowledgeable in the vehicle I was looking at and I was very pleased with the purchase price and financing. If your looking to get a new Chrysler, Dodge, or Jeep product than this is the place to go....
One of the best dealerships I have ever been to.
Starr motors has always been a pleasure to deal with. Their service center is top notch! They are always helpful and take the time to explain everything. The salesmen are always helpful and never pushy.
Love this place!
I had the best experience there and love the free car washes! I will be a repeat customer.
Friendly and knowledgeable staff
I was recently over in Virginia for several months and was recommended by a friend to look for a car at Starr, and I was not disappointed. The staff in general were extremely helpful in finding me a suitable vehicle, and I found the service team especially knowledgeable and a delight to deal with. I will definitely be returning to Starr when I'm next in Suffolk!
Excellent service! Great experience all around!!
I have bought 3 vehicles from Starr Motors, and I have never been disappointed. After the first vehicle, I returned to buy another truck years later, the first salesman remembered me, and I had another pleasant and easy car-buying experience. My third vehicle was the first new car that I have purchased, and I also traded in the truck I had bought several years earlier. Not only did they give me above fair market value for my trade-in, but they gave me a great price on the new vehicle as well! It has been two years since I purchased my most recent vehicle from Starr, and I have not had one problem with it. I take it in for scheduled maintenance, and the staff is always friendly and the service fast. They even drive me to work and pick me up so that I do not have to wait for my car to be ready! All in all, I have had nothing but wonderful experiences at Starr Motors, and will continue to go there in search of all of my future vehicles.
Great service, wonderful experience
In the last 4 years, my husband and I have purchased two cars from Starr Motors, one new and one pre-owned. Both times the purchase process was simple and friendly, a very pleasant experience. Since then, all oil changes, tire maintenance and inspections have been done by the service department. They are very thorough and helpful. Recently, my Dodge Durango was in the service area for an oil change when they noticed a problem with my tires that would have no doubt left me on the side of the road on the 9 hour road trip I was about to take. They called to tell me about the problem and then gave several options to fix it, working to find me the best option at the most affordable price. The staff are always helpful and friendly, the car lot and offices always clean and inviting. We will be purchasing more cars from Starr in the future!
Review
My wife and I have bought 5 cars from this dealership in the last 8 years and found that Darrell Mayo, the sales manager, Mike Annett the salesman, and the lady who does the paper work to be extremely nice and helpful. There was no high-pressure in the sales transaction at all. Their suggestions during the purchase process was found to be topnotch.. The service depart has done a fine job in the usual service calls.....oil change, annual inspections, etc. Having said that, the owners of the dealership and I have had a misunderstanding over one problem that developed concerning a side mirror that was destroyed during the use of their "car wash." The insurance company....mine....paid for the repair after a $100 deductible on my part. As I understand it this was not the first time this happened to a Chrysler 300. This issue needs to be addressed..
Expert sales staff and super service.
Since 2005, I have purchased several vehicles from Starr Motors. Every purchase was assisted with a highly qualified and tenured sales professional that provided valuable technical information and guidance in formulating a purchase decision. On the business end, the sales manager and business manager have always been a delight to work with and always provide expert advice regarding financing options, optional equipment, service contracts and other services available with a vehicle purchase. The service department is outstanding. From the knowledgeable and friendly service advisers to the Chrysler-trained technicians, the service team has always repaired/serviced my vehicles correctly the first time, in a timely manner and without incident. I am always kindly greeted by all staff members, management and ownership every time I visit Starr Motors. I consider Starr Motors unique in the Hampton Roads automobile business as they offer technical and inventory advantages of a big, multi-store dealership in a smaller, hometown environment where business is simple, employees know your name and you can trust the entire staff from the purchase decision to future service needs. I highly recommend Starr Motors to anyone that is in the market for a new or used automobile or truck.
New and Used Vehicle purchases.
Probably one of the best car dealerships that we have ever worked with when purchasing a vehicle. Specifically, Mike Annett {Salesman} and Mr. Darrell Mayo {new car sales ops}. They know the business and they know their products. All our questions concerning any vehicle or truck that we have purchased over the last 10 years were answered to the fullest. The staff will do what ever they can to get you the best deal available and to reach the target price that you can afford. There are no hidden "numbers" or personal agenda to make a quick buck. Frankly, it's customer service at it's finest. My purchases to date include 2 brand new trucks, 5 new cars and two used cars.
Excellent Service
I have purchased several vehicles from Starr Motors, and have been very satisfied with all transactions. Sales and Service personnel are real Pro's. I would recommend this dealer to any one looking for an honest sales and service relationship.
In the past ten years I have purchased multiple new cars...
In the past ten years I have purchased multiple new cars from this dealership. They are friendly and easy to work with. Currently, we have a 2011 Charger R/T and 2012 Overland Summit. I can't imagine doing business with another dealership.
Mileage: 24752
Color: Other
Transmission: Automatic
Body Style: SUV
City: Suffolk, VA
Engine Type: 293 hp 3.6L V6
Mileage: 76271
Color: Other
Transmission: Automatic
Body Style: Pickup
City: Suffolk, VA
Engine Type: 260 hp 3L V6 Biodiesel
Mileage: 60087
Color: Other
Transmission: Continuously Variable Transmission
Body Style: SUV
City: Suffolk, VA
Engine Type: 284 hp 3.5L V6
