Check dealer reviews of Stanley Ford, Gilmer, TX

Stanley Ford

2.3

Overall Rating

Customer Service: 3.0 Quality Of Repair: 1.0 Quality Of Work: 5.0 Friendliness: 3.0 Pricing: 2.5 Overall Experience: 3.0

Not going the extra mile

David on 04/25/2016

Quality Of Repair: 1.0

Went to this dealership to look at a used truck the sales person I had talked to on the phone wasn't there he was on day off but went to look at a truck and wanted to get this truck cause I was told there are several people looking at the truck. I tried to make a deal but they couldn't work with me do to my credit and the age of the truck. The sales person I had talked to said he was going to see what he could do about getting me into a newer truck but never got with me. Any bigger city would have gotten me in the vehicle I wanted no matter my credit. I don't think they did there best at trying to please me are went the extra mile to get me in something. This place will never ever get my business

Enjoyable

4.8

Jason75460 on 03/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My wife and I talked with the salesperson over the phone thru conversations and text. Justin Nall was very accurate in detailing the condition of the vehicle to me and prompt and courteous with getting back to us. When we made the drive to the dealership, Justin had asked another salesperson to help us as he was off that day. Jason had the same professionalism about himself as well and put us into the vehicle we loved. The only issue I really had was the timeframe. It took a little longer to get in and out but it was a small price to pay for the help we received. All in all, it was very enjoyable as far as a car purchase goes. Thank you to Justin, Jason and Nick. And anyone else who worked with them to get my new truck ready for me to take home. The sales service, the detailer and the shop who helped me get all the information for my truck. I will definitely be back for future car purchases!!!

I purchased a vehicle from Mike Craig Ford in April 2010...

carbuyer547 on 03/04/2011

Customer Service: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

I purchased a vehicle from Mike Craig Ford in April 2010 and the salesman advised that there was still several thousand miles left on the manufacturers warranty, I later found out that I had been mislead and that in fact there was no coverage for the clutch. I advised the salesman Loy DeMoss of the problems I was having with the vehicle and he said he would get with the owner Mike Craig and get back with me. I will say that I have to this date received no call back from the salesman.Please do yourself a favor and stay away from Mike Craig Ford. I have filed a report with the BBB and since the dealer will not make the necessary repairs there is nothing they can do. The dealer could have repaired this for less than $500.00 but instead chose not to be honorable and stand behind the vehicle. I have had the vehicle checked by other reputable mechanics and have been told that the clutch plate is bad and evidently has been for quite some time.It is my belief that the salesman knew of the faulty clutch when he sold it to me. If someone from Mike Craig Ford wants to sell you one of their vehicles run and don't walk to another dealer who will stand behind what they sell.I learned my lesson the hard way and hope to help others avoid what I have been put through. I am an honorably discharged, disabled veteran and a senior citizen who should not at this stage in my life have to deal with people who will not be fair and honest.