Spradley Chevrolet Inc.

Excellent

My experience with this dealership was fantastic!! I will not go anywhere else. My experience with Jimmy Young was great! he is kind, funny, and made the experience fun. If we had any questions he always answered them and as well, he did not rush me to make a choice. He took me around showed what car was what, and talked to me about how each one differ than others. I had a Toyota before this car, and I will not go back to them! I am very pleased to have this car and I absolutely love it!! I highly recommend Jimmy Young to work with because, he has a great personality and will make it a great experience for anyone.

One Disappointment After Another

Big disappointment after another. When purchasing a 2011 Chevy Tahoe in 02/2014. Sales staff no help emptying personal items from traded-in vehicle, left us in the closed lot with lights turned off, guess it got late on them, must've been in a hurry to leave. If not assertive Tahoe wouldn't have even been cleaned for us. I hope your experience is better, but I certainly won't be buying another vehicle here.

Great experience

Just bought a new truck from Corey Ballentine and I couldn't recommend him more highly. The high temp that day was in the single digits with blowing snow, and I must have had him bring 6 or 7 trucks up. Not only that, but after writing up all the paperwork, we changed or mind and had to redo everything for a different truck. Corey never once looked agitated, which is more than I could have put up with. Great experience and a good price.

Improved customer experience for our new car purchase

We were looking to trade in our 2010 Chevrolet Traverse LTZ and purchase a new vehicle. Unfortunately, our first dealership offered us a great price but only offered $17000 for our trade in which was $4000 less than the blue book value of our trade in. Obviously we walked out. We decided to visit Spradley Chevrolet to see what they would offer as a trade in since we purchased the vehicle from them in 2010. Our only hesitation for our visit was that the sales manager who oversaw our 2010 purchase may still be employed at Spradley. That sales manager was rude, condescending, and lacked any sense of courtesy and customer service. The only reason we made the 2010 purchase was due to the sales rep, Andre, who made up for any issues we experienced. Fortunately, we met Matt Pierce, the sales rep, and the current sales manager, Dan Haas, who worked with us in a friendly, honest, and courteous manner that was a completely different experience from 2010. We never felt pressured nor thought that Matt or Dan were trying to take advantage of us during our purchase. We felt like Matt and Dan were working WITH us to make a deal and not just WORK us for a deal. We were offered the invoice price for the vehicle, $20000 for our trade in, and at cost purchase for three items that were not included in the vehicle. We were happy with this deal and Matt and Dan were able to close the deal in a few ours to accommodate our busy schedule. We could not have asked for a better experience for a car purchase.

30,000 mile tune up gone wrong

I have been a proud hyundai owner for 2 years. I have always been extremely pleased with the service I have received from hyundai, which is why I feel so strongly that I need to report the service I received at a hyundai dealership recently. On Thursday, August 14th, I took my 2013 Hyundai Elantra GLS to the Spradley Hyundai service department in Pueblo Colorado for an oil change and 30,000 mile check up. They gave me an estimate, told me they would have the car ready that afternoon, put me in a rental car and sent me on my way. Several issues arose over the next few days:The first was that my car was not done that afternoon, nor the next day, or on Saturday when I arrived to pick it up, even though they had told me on the phone that morning that the car was ready. After waiting for over an hour in the service office I was told I was ready to go. When I got to my car I saw that it was not cleaned, the plastic was still on the seats and paper on the floor - which I had to dispose of, and I had to find the car on the lot MYSELF instead of having it pulled to the door. This is disrespectful to your customers time and to their vehicle - I can't believe that my car was in dirty condition with trash inside the vehicle when I got it back. The second issue began on Friday with a phone call from the service manager, Scott. He called to tell me that my car needed a fuel injection service, and that this would put me at the upper end of the $350-450 estimate he had originally quoted me. He said he felt very strongly that the fuel injection service was needed and that if we did this I would be right at $450. When I arrived to pay my bill my charges exceeded $700. I understand if an estimate is just that, an estimation of charges - but for the actual charges to be close to DOUBLE the estimated price is ridiculous.To Scott's credit he did adjust the charges when I told him that was no where near the amount we had discussed less than 24 hours ago - however I still ended up paying $495, which exceeded the "upper limit" of my "estimate". The above issues aside, it is really the last problem that put me over the edge. It is my belief that all customers deserve the same level of respect. I realize that I appear very young for my age; however that is no excuse to call me "honey" or "sweetie" instead of my name by the service personnel. The customers around me were consistently called "Mr. Speer"; however it was only after I became visibly irritated that I was referred to as "Ms. Smith" or "Emily". As a young physician, I cannot imagine behaving in such a blatantly unprofessional manner towards patients or any staff member I work with. I was not given a service survey to fill out, as I would have certainly failed the center. Please take this information to make Spradley Hyundai step up and get their standards to the same level as other Hyundai dealerships.

Great Experience

I had a great experience with Spradley Chevrolet. Daniel Gibbs was great to work with and he got me the best deal possible to ensure that both parties were satisfied. I appreciate the integrity and honesty in working with their team.

used 2006 dodge ram pickup on spradley lot

truck was very poorly prepared and an embarrassment to sales person -filthy -wipers ripped -power window inoperative -bald tires -a/c inoperative -low on coolant and began to overheat within 3 miles

Experience at Spradley Chevrolet

Nik met us in the car lot and quickly determined our desires and need. He showed us a couple different vehicles. He then told us about a pick-up which just came on the lot. We went to look at that vehicle, 2008 Sierra Truck. We decided to purchase that one. Nik had to getback to another customer, so he put us in with another person. That person did not really deal with us at all - gave us a ridiculous offer. As such we left. Once home, we called the manager and explained what happened. We also talked with Nik. Everyone worked out a satisfactory price and we agreed to buy it. The next day, Nik met us and showed us the cleaned up truck. Nik had everything all ready for us - we just needed to sign the paper work. Later Nik called and told us they had the manual to the truck. He saw to it that it was mailed to us shortly afterthe title was mailed. Nik was very personable and took care of details. I would recommend Spradley Chevrolet (it was my second purchase there) and I wouldrecommend that they contact Nik for working on the sale.

Great Service

Thank you for taking good care of me! The service was excellent. Kregg and Tom were very professional and friendly. Best of all, I absolutely love my new car.

Love my car

I was referred to spradley after a bad experience at another dealer but Mike turned it right around I told him what I wanted and my budget he quickly found me the perfect car I have sent my family and closest friends to mike and he has taken great care of them also I will continue to refer everyone there and buy all my future cars from Mike Valdez at Spradley

Thanks

Thanks for help me buy my 1st car thank you for your time and effort to get the best deal for me and my credit

Nic was very professional and listened to what it was...

Nic was very professional and listened to what it was that I was looking for which was difficult because at times I didn't know what I wanted. He offered valuable information about the vehicles I was looking at and other vehicles I had not even thought to look at. The process took over 4 months for me to finally find the vehicle that was for me. I had specific criteria and standards that had to be met by the vehicle, salesman and GM and I am ecstatic about all of them after our final selection. I am grateful to Nic and Dan for the amount of work they put toward our deal and will recommend both of them and Spradley Chevrolet to others.

I called Zach regarding a Town and Country. He said that...

I called Zach regarding a Town and Country. He said that he would check to see if it was still available. He also kindly inquired what we were looking for. After giving Zach our minimun requirements including our absolute highest price, he called me back and said that he had something even better. He offered us a great deal. Since we lived out of town, he looked the vehicle over for us and described it. He also had a couple of conversations with my brother who is an auto mechanic. He was friendly and willing to go the extra mile for us. Before we came up to buy the van, he said we could fax our info and he would prefill out all of the forms. We got to the dealership, looked over the van, test drove it, and bought it all within a couple of hours. We are very pleased with our entire experience. It honestly couldn't have been better. Zach is a great salesperson. He is not pushy and very personable.

As a woman I felt very comfortable throughout the entire...

As a woman I felt very comfortable throughout the entire process and appreciate the way I was treated with kindness!! Thank you Cliff and Larry Spradley!! Your happy buyer Tracy Elias

SALES PERSON KNOWLEDGEABLE ABOUT VEHICLE. DEALERSHIP...

SALES PERSON KNOWLEDGEABLE ABOUT VEHICLE. DEALERSHIP CLEAN AND PEOPLE FRIENDLY SERVICE DEPT/ CLEAN AND UP TO DATE. SALES PERSON EXPLAINED VEHICLE INSTRUMENTS SO WAS EASY TO UNDERSTAND/

Nic was friendly and willing to help find exactly what I...

Nic was friendly and willing to help find exactly what I was looking for and determined to work things out to give me what I was asking for and willing to answer any questions or concerns I had about purchasing the vehicle. Greg was friendly as well as patient and also willing to answer any questions I had and concerns about the finances towards making the purchase. My overall experience was excellent. All questions answered and all the help I needed was given.

We went to purchase a new Chevy Camaro, and had great...

We went to purchase a new Chevy Camaro, and had great service, our salesman, Nick Gurule was very knowledgeable on the vehicle, explained everything very well. Everyone there made us feel comfortable with our purchase. Kris Spradley did the financing very easily.We enjoyed our experience there very much. Great Customer Service!:)

Awsome mike has sold us three cars and every time is...

Awsome mike has sold us three cars and every time is always better than the last we go to spradley for mike valdez thank you

Both Tom, the Manager and Mike, the Salesman helped us to...

Both Tom, the Manager and Mike, the Salesman helped us to do a lease purchase while getting the price we wanted for our Hyundai Vera Cruz. The experience was wonderful and we now have a super Hyundai Santa Fe.

Amazing mike valdez helped us find a santa fe that best...

Amazing mike valdez helped us find a santa fe that best met our wants and they found one in the color we had to have and it was there for us in less than 24 hours we will buy our next car from Mike valdez. Tom made leasing easy as pie

Salesperson was a joy to deal with. Not pushy, arranged...

Salesperson was a joy to deal with. Not pushy, arranged for me to drive the vehicle extensively to see if it had good performance as well as good gas mileage. Made sure I understood all the new electronic stuff (I am an old man and not familiar with a lot of it.) Fantastic warranty with lifetime replacement of the battery (vehicle is a hybrid.) Good price with fair trade-in and rebate included. All in all, one of my better experiences with buying a new car and I have bought 18 during my lifetime.

To Whom It May Concern, My wife and I purchased a new...

To Whom It May Concern, My wife and I purchased a new 2013 Chevy Malibu 1LT from Spradley Chevrolet his past September. We were very happy with our car buying experience. Jay was very helpful with our decision process in selecting the right car without pressuring us. Dan went above and beyond in getting the exact car we wanted brought to us from Denver and expediting the add ons we required in a very timely fashion. Zach was very attentive and helpful with the final test drive of the car and with the paperwork process. Chris made the final purchasing process easy to understand and did not try to "hardsell" options that we did not want. All four were always friendly, courteous and respectful in their dealings with us. We were very happy with the amount we received in trade for car and with the price of our new Malibu. We will definitely come back when it is time for our next car and would recommend them to anyone who is in need of a new vehicle. Sincerely,Vic & Barb VossP.S. Thanks for the cookies!

Jeremy's customer service was above and beyond....

Jeremy's customer service was above and beyond. Bringing the car to our home 20 miles south of town, cleaning out our trade-in so we wouldn't have to, and having our new car ready and waiting for us. Enjoyed our experience with Jeremy and will recommend him to others.

I Mary and Phil Velasquez purchased our 2009 Hyundai...

I Mary and Phil Velasquez purchased our 2009 Hyundai Tucson on July 13, 2013 at Spradley, and we just want to let you know that your people there were very professional and kind. When we called Cliff Martinez he was willing to help us and he was very kind and he was very kind and patient and understanding with our need to get the car we needed. We sure apprieciate that, from him. Thank youMary and Phil Velasquez

We came in just looking and they showed us great...

We came in just looking and they showed us great incentives if we bought a new 2013 truck now instead of waiting. They worked very hard, without being pushy, to give us the best deal they could to get us into the truck we wanted. Everyone from the salesman to the General Mgr. were very polite, friendly, and helpful. It was a great buying experience!

Lied to us about the price of sales tax. They told us the...

Lied to us about the price of sales tax. They told us the price we thought it was right. When we called back to confirm the sales tax was $1000 dollars less then what they said. So now where stuck paying them more then what we agreed to.

I was recommended to Spradley by a friend I work with....

I was recommended to Spradley by a friend I work with. The salesperson I worked with was very professional and worked with me on an issuse I had after I drove my truck off the lot. I feel that I was treated very well to resolve the damage issuse I had with my new truck. I am very happy with my purchase and the staff at Spradley Chevrolet

I recently purchased a new corvette from Zack Bickel. ...

I recently purchased a new corvette from Zack Bickel. Zach and everyone we dealt with at Spradley Chevrolet were top notch. Customer Service was absolutely amazing. Any and all questions were always answered quickly and in great detail. I would highly recommend Spradley Chevrolet to anyone. This was the best new car transaction I have encountered out of the 20 new car transactions I've had. I will be definitely be buying all my future vehicles from Spradley. I Would like to Thank Zack and everyone at Spradley.

I found zach very pleasant to work with and made my car...

I found zach very pleasant to work with and made my car buying experience very good. credit manger was great to work with too. They answered all my questions and after i got my car home aday later i noticed some deep scratches on it. I called zach and it was taken care of next day and looks great!!

I was and am truly pleased with the service and knowledge...

I was and am truly pleased with the service and knowledge that I was provided by Greg Baker (sales) and Marc Richards (finance). Greg took the time to explain the functionality of the vehicle. He encouraged me to "push" the buttons and get to know what I am now driving; all the while being very patient. Greg took the time to get to know the car and share what he learned with me. Marc Richards answered any and all questions that I had regarding financing and warranty products. Marc thoroughly explained the benefits of everything allowing me to make an informed decision. He made me feel very comfortable purchasing my car. Both gentlemen made me feel welcomed, comfortable, and valued. I have no doubt that I made the right decision and when it is time to purchase my next vehicle, I will undoubtedly return to Spradley Chevrolet/Hyundai.

I came in just looking, And ran into Eric. With all the...

I came in just looking, And ran into Eric. With all the knowledge and humor I ended up purchasing a new Chevy. Good job little guy!

Very Happy with the way we were treated at Spradley. The...

Very Happy with the way we were treated at Spradley. The only reason I gave a 4 for quality of work is because we drove it brand new off the lot and have not required any work to be done yet, but I have no doubt that Leslie in Service Dept will take excellent care of us.

Extremely friendly/family environment. Sales persons...

Extremely friendly/family environment. Sales persons very knowledgeable. They did not have the exact vehicle we wanted so they gladly found one and trailered it to their store. The price for both the new vehicle and my trade-in were fair and came together without any hassle. We received two phone calls within a few days after our purchase checking to see if everything was okay. This is the third vehicle we have purchased from Spradley Chevrolet and there will undoubtedly be more. We consider the sales staff, as well as the owners, friends. They always make you know your business is appreciated.

Dan Haas was exceptional. He did exactly what we needed...

Dan Haas was exceptional. He did exactly what we needed inorder to get us into the car we wanted and was able to get the payments at the price we are able to maintain. He didn't blow smoke at us. He was very professional and to the point. I love him and since have told everyone I know to go to him. I have bought several cars in my life and this was hands down the most enjoyable experience I ever had. We came in late in the evening and Dan Haas and Jordan both stayed and worked as long as it took to get the price and payments where need be. Thank you so much to Dan if it weren't for him that car would still be on your lot. Thanks Dan.....

I usually don't write reviews for anything but this...

I usually don't write reviews for anything but this one I have to and I will tell you why. I went at the end of February 2013 to purchase a car. I ended up meeting a car salesman by the name of Kreg Hartle. He made my whole car buying experience really pleasant and he really is a great people person. The thing that really grabbed my attention is that he still calls me to this day to check on my car and discuss any questions I may have encountered since I owned the vehicle..... Talk about excellent customer service!!!!! I have purchased vehicles in the past from other dealerships but never had this awesome experience with them. For this reason, I will definitely refer all my friends and family once they are ready for a new car to him and your dealership. Thank you!!!

Kregg did an amazing job at helping me find a vehicle. He...

Kregg did an amazing job at helping me find a vehicle. He took his time to find out what I needed and what we could be approved for. I first bought a used car, that ended up having some issues, which I was dealing with another store, and got a loaner car, that ended up leaving me stranded, which Kregg had to help again, and get me a different loaner car. We ended up buying a new vehicle, with Kregg, leaving the other dealer behind. He was so much help, with evry part of buying the car, that we knew we had to go back to him to buy our next vehicle, which we just did this last December. Again, he paid attention, and made sure we got exactly what we asked for. I can garuntee that we will be going through Mr. Hartle for all of our future vehicle purchases, because he cares about his clients, never hesitates to answer any questions, and goes above and beyond any other dealers we have dealt with previously.

awsome amazing, buying a new hyundai is to easy great...

awsome amazing, buying a new hyundai is to easy great cars great gas mileage outstanding staff mike and tom are easy to work with the make buying a car fun

Very helpful and friendly. a great dealership that i will...

Very helpful and friendly. a great dealership that i will be sending all my friends to! Very willing to work with me and great service!

I love my new car michael and tom are easy to work with...

I love my new car michael and tom are easy to work with and make buying a car fun they make it stress free never go to southwest go to spradley for all your new and used cars if you dont you dumb

Thank you guys so much i loved working with you you are...

Thank you guys so much i loved working with you you are pros and made buying our sonota verry easy and we cant wait to tell all our friends

I was in search of a newer vehicle, I heard from a friend...

I was in search of a newer vehicle, I heard from a friend to visit Spradley. When I got to Spradley I was greeted by Jay Cortez, he was very friendly and worked with me as to what kind of car I wanted. He got me into a 2011 Ford Focus with great payments considering my low credit score! I was very impressed! Will definitely recommend others to visit Spradley!

I would like to say that i had a very good experiance...

I would like to say that i had a very good experiance with spradley auto as a customer, i need a car very bad being a single father of three boys,my old truck was not able to fit my family, spradley auto was able to get me a new 2012 Dodge avanger, i am able to do the thing i need to do, their customers service was very good, and my saleman was able to answer all my questions. im also very thankful for the four years of oil changes that i recieved

Jay Cortez, Very good knew what he was talking about and...

Jay Cortez, Very good knew what he was talking about and knew what i wanted and needed even though i didn't but helped me get a vehicle that was just right 4 me

The dealership was a pleasure to work with and my...

The dealership was a pleasure to work with and my salesman was even better! I have shaky credit and they guaranteed me that I would be approved and they did just that! I couldn't be more grateful For everything they did for me. I will never go anywhere else to buy a car. "Oh yes they did!"

Aaron is well very knowledgeable in his car sales. He's a...

Aaron is well very knowledgeable in his car sales. He's a good listener and has a great personality.... I'd defiantly go back for his help.

I was looking to purchase a vehicle so I went to spradley...

I was looking to purchase a vehicle so I went to spradley to look at a new chevy duramax and I met with Aaron terlep. He greeted me with a smile and made my experience a great one. I haven't purchased yet because I am getting my finances in order but when I do finally purchase I am definitely going back to Spradley and to see Mr. Aaron Terlep.

Aaron is helping find a Hyundai veloster turbo and has...

Aaron is helping find a Hyundai veloster turbo and has been very helpful. Thank u spradley and thank you Aaron. I can't wait to finally get my veloster

I had a wonderful experience shopping for our vehicle. ...

I had a wonderful experience shopping for our vehicle. The salesman Ernie Morales, was very knowledgeable, friendly and easy to work with. He was able to answer any question I had and even some I hadn't thought of. He is truly an asset to Spradley Barrickman. He followed up with me several times after the sale to make sure everything was working out fine. I definitely will refer him to a friend or family looking for a vehicle.

we had a problem with the first vehicle we bought from...

we had a problem with the first vehicle we bought from there, but vince went out of his way to make things right. the following resulted in a great vehicle that replaced the problematic first choice. vince porras did a very good job in helping us select a second vehicle! i will recommend spradley/ and vince to anyone that is looking into purchasing a new or used vehicle. thank you so much!!!!!!!!

I went spradley Chevy and worked with jay Cortez who was...

I went spradley Chevy and worked with jay Cortez who was very friendly and although I did not buy a car that day I would recommend him and spradley Chevy to my friends and family. Overall all I give them a 9 out of 10!

Jay new we couldn't afford the vehicle that we looked at...

Jay new we couldn't afford the vehicle that we looked at during the time and once the price was lower he called us and told us that he'll work hard to get us in to the vehicle. He always was friendly and professional since the day we met him. He was easy to talk to and very knowledgeable.

no call back

called and asked some questions they said they would call back with the answers, of course that never happend..

I started with Jay in October and ordered a 2013 Chevy...

I started with Jay in October and ordered a 2013 Chevy Silverado 3500 diesel. The truck came in early December and I asked for several things to be added before I took possession. Such a a new Front bumper from Real Truck which I dilivered to Jay and Mack Tuck hood ornamentas well as aRhino bed liner. Jay handled all this and I had my truck in two day. I think Jay did a very good job takening care of my needs and wants. Yes I will do business with Spradley again.

Our salesmen Jeff was very helpful in our selecting a new...

Our salesmen Jeff was very helpful in our selecting a new silverado. The finance manager was very knowledgeable about our options in financing the vehicle and got us a very good rate

We had the worst experience ever at this dealership. My...

We had the worst experience ever at this dealership. My wife and I called in advance to get a rough estimate on our trade in being we were going to be driving 300+ miles to look at a vehicle and didnt want to waste anyones time.When we arrived it appeared that their whole sales team was standing outside of the dealership smoking cigarettes; not impressed. So we were introduced to the salesman, LEON ???, that was waiting for us to arrive and as we were walking to a vehicle to drive over to their Chevy dealership to look at the truck we called on, he exhaled his smoke and it blew right in my face. He apologized and said sorry, its been 3 hours since I have had a smoke. Again not impressed, we drive to the dealership to look at the truck. When we arrived to look, the truck was in bad shape. The visor was broken, the seat adjustment on the passengers side had been busted, and it needed new struts and much, much more. After we drove it we were hesitant to even proceed but we figured being we drive so far we would look at some numbers. The number he game me initially for our trade was 12,000 but the salesmen stated it would probably be more once we have seen the car. When they brought out the numbers, we were astounded when they offered us 10,500. This was more than 2000 dollars LESS than we had received at any other dealership we had gone to. I was irritated that he wasted our time when he asked where we needed to be to make the deal happen. We threw some more numbers out and they AGAIN came back with a slap in the face by offering 500 dollars off of the vehicle but nothing more on our trade in and accused us of having the vehicle repainted after an accident. The CARFAX was the proof that the vehicle hadnt ever been touched. After I thanked him for wasting our time, we left the dealership and LEON followed us out spouting off about our vehicle and his time. I called back and talked to a manager at the Chevy dealer where we initially saw the truck and got nowhere. I even provided them with a phone number for the general manager to call me with no calls back.Needless to say, this dealership lacks integrity and we wouldnt buy a collar for our for our dog from them even if it was a good deal. I didnt know they had so many rodeo clowns in Pueblo, CO.

I dropped the car off because my air conditioner wasn't...

I dropped the car off because my air conditioner wasn't working. I have a portfolio, 100k mile warranty and so I thought maybe that expensive warranty might cover a inspection of any car complaints. Spradley dealership wanted to charge for a diagnosis without even looking at the air conditioner first. They had the car in the shop about to preform the diagnosis w/out even approving it first by me. Luckily, I called before they completed the diagnosis. The gentleman (Duane Bissonnett) was rude on the phone and stated that like doctors they needed to run a test, however, doctor's usually look at the main complaint-see what they can do first, before they send out for additional tests. Later that day I came to get the car and I decided to use the coupon at the end of the print out. I wanted to have a $19.99 oil change. They did squeeze me in at the end of the day so they do get 1 plus for that. However, when I came to pick up the car, the bill total was $26 and some change. I asked what the additional charges were for and he said it was misc. charges and said it could have been for topping of the fluids. He did not say which fluids he topped off. Also, my dealership back home always washes my car with an oil change and Spradley's did not. I believe the dealership back in Kansas City also has an automated call after each service (or maybe a 1-800 # to call if there were any complaints) and I'm not sure if Spradley's does have this to offer to the clients. I did get calls from a 1-800 #, but I would answer and nothing would be at the other end. Maybe they fixed it so no one could complain about their horrible services.