Southwest KIA

Awesome Experience

I went in with a list of vehicles that I wanted to see. I was shown exactly what I wanted with ease and no pressure to buy. AB was very courteous and knowledge

Great experience

We had just moved to Dallas and I really needed to trade my F150 for something smaller and more fuel efficient. Had some issues with another Kia dealership so I thought I'd give Southwest a try. Walked in and was greeted by Zoila. I told her what I was looking for, what I needed for my trade and how much cash I was willing to spend. She was great to work with! She showed me several options, did not try to upsell me and patiently test drove 4 vehicles in 100+ heat. This was not a high price or high profit deal for them at all, I just wanted something more practical for my commute. Zoila spent a lot of time making sure that I found what worked for me. I'm very happy with my 2015 Rio. It's the perfect little commuter car and I can't say enough good things about my experience. When it's time for another vehicle, I will definitely be back. Thank you, Zoila, it was a true pleasure working with you!

Great service from stan

They were very easy to work with and helpful. They were very untreated in what I had to say also listened to what I wanted and was able to help me

Great experience

Traded a 2014 cadenza, for a newer 2015 optima with no hassle. Sales and finance were great. A.B was great at what he does. Thanks again.

Great experience.

It was a great experience having Scott Clark as my salesman. Everything went smooth and easy. He was very knowledgeable about the vehicle that I was purchasing. His willingness to help during the process of buying the vehicle and also after really caught my attention. And knowing that what he said "Customer Service is our main focus, and extremely important to us." Is very well true! I couldn't have asked for a better salesman. I look forward to doing business again with Mr. Clark and Southwest Kia.

Good folks to deal with.

I bought a 2016 Kia Optima and I really like the car. This is the fourth Kia we have bought from this dealership. Quality service and friendly staff.

Southwest kia

Stephanie is awesome. If you are looking for a vehicle go see her. She is upbeat and easy to deal with. She told me all the ins and outs of the car and answered all questions I had.

Toyota Corolla 2013

Recently purchased a Toyota Corolla, 2013. People over there were friendly and helpful. We created a fair and friendly relationship.The purchased car had some minor paint job to be done. Guys did fix it in a professional and timely manner.Overall very good experience. Would recommend them for future reference.

Great

I bought a vehicle at this location a month ago. I love my Kia Soul. I had Adrian as my salesman and he is top notch in every way. Treated me with respect and was very helpful in answering all my questions. The finance department could step up some, the guy I had in that part wasn't very polite at all. But overall I am very happy that I chose this location.My review and all 5 stars are based on my experience with Adrian.

worst dealership I've ever been to!

We came to buy a used car. Our salesman was great, but AFTER being approved to buy a used car, this became a nightmare of bad service! They wanted a $ 1000 deposit to hold a $6000 car for 2 days. They refused to hold the car with a deposit over a weekend because " We could sell it this weekend". Finance dept people were rude, kept us waiting, were sarcastic. And this was after paying the deposit and being approved!When we had enough and asked for the deposit back, one of the finance people actually hung up on me. I will never deal with this dealership again! With the exception of the 1st salesman, we dealt with 3 other people who treated us like dirt! If you aren't buying a new car, they have no time for you!!

awesome

HEAVEN was real professional and did her best to her knowlege to answer my questions .I like the fact that there was no pressure for me to purchase a car like other delear ships i been to.

Pleases

They really worked hard to get me what I needed I even got my daughter a car which she adores thank you Salvador for everything

I recieved a lot of help from Kelsey

I have used this dealership for all the service on my car so it only made since to buy my new car at Southwest KIA. I got help from Kelsey and he kept me up to date on the car I ordered, Thanks Kelsey

Excellent Customer Service

I would like to give a "Huge Shout Out" to the team at Southwest Kia, it was hassle free, professional and everything they said they would do it was done!! I love my 2015 Optima, beautiful!!! SPECIAL THANKS to Mr. Fernando Silva - Mr. Giovanna Santos - Mr. Jose Ramos and the rest of team that played such an important part of this excellent transaction. M. Thompson

$10,000 mistake

I decided on a Kia Forte 2015 in May, I starting to dislike this car two days of driving it. I attempted to return it after 2days and the salesperson told wasn't 5days return policy. I thought that it was one according to the Internet sale person.Continue to dislike the Kia Forte very much , I attempted to trade it in for an another Kia for a few months later, the dealership told me that it will take $4000 to get out of the Kia Forte to purchase an another Kia. After 6 months, I again tried to get rid of it for 2015 Toyota Camry. The Camry has $6000 rebate. This was not enough to cover the depreciation of the Kia Forte. I needed another $4000 plus $6000 to just even on the value of the KIA FORTE. Please never buy a Kia from Southwestern Kia of Dallas. I won't never buy a Kia again.

Great Team

Recently purchased a new Yukon Denali from southwest Kia. Cortland was very good with making the deal go. He told me he would work hard to get me in the suv and he delivered on that promise. I would suggest that if you are looking for a new ride make contact with southwest kia

Courtland Mobley-A wonderful Sales Consultant

I purchased my very first Kia on September 25, 2015; and it was truly a wonderful experience because of my hardworking sales consultant Courland Mobley. During my test drive on September 24th it became apparent very quickly that I was in great hands. Courland knew my new Kia Optima Hybrid inside and out; and was very easy to talk to and ask questions of. It was a great experience finding out new things about the vehicle and receiving acknowledgement from Courtland regarding some the items I had researched on line regarding the Optima and Kia Motors in general. I would highly recommend a Kia Motors product purchased from Southwest Kia. If you do decide to stop by ask for Courtland!

Great customer service we felt very special.

We had great service at South West Kia, we love our 2016 Sorento . Thank you Madison and Salvador and others that were involved in transaction.

Excellent overall service

I have bought 2 cars from Southwest Kia over the past 2 years. Both times, they have treated me great. I dealt with Everett, Carl, and Philip. Yes the staff will try to get you to buy as a close to the MSRP along with all the extra stuff as they can, after all that is their job. But they were not pushy about it, they explained things well and when I needed a quick comparison, they went back and covered the details I needed to do a quick comparison, They were patient. I wanted a Kia Optima, but left with a Forte. A few weeks later, I get invited by Cecil to do a car care service meeting with the service staff. Even though I had taken my previous car for it's regular maintenance to their dealership, Chris gave me his spill about what they try to do and what their goal is, and that is customer service after the car is purchased. They do have some great maintenance service reps.

Outstanding Experience

Scott and Carl were real good people to deal with. My wife and I have a unique situation which makes it impossible for us to get away from the house at the same time. Since we live a bit of a drive from the dealership, they had me come in, sign papers and work the financing . Then they drove the car, along with the paperwork, to our house for my wife to sign. Can you say "over and above"? It was truly an outstanding experience.

Wonderful

Fernando Silva was such an excellent salesman. He was very patient and so helpful in helping me work within my means. And even got a car down to within those means.

Excellent-Stan Bowie

Hello, My name is Camry Butler, and my salesman name was Stan Bowie. He was an excellent car salesman. He listened to my wants and needs, and made sure I received what I asked for. I would recommend if anyone is looking for a car that they stop by this dealership and ask for Stan. He will make sure that you get everything you need. Stan is also very friendly and will keep you laughing during the entire process. Camry

Great first time buyer experience!!

This is a great dealership. Clarissa was helpful through the application process and Salvador was very informative. They made my first car buying experience great.

Great Service and helping me out.

Great time at the KIA of Dallas. Phillip helped me out with everything and got me the best deal on the 2015 Kia Forte. Him and the finance guy Chris helped me out and took my car rental back to my apartment. That is going over the expectation I had. Great dealer and will definitely recommend the dealership.

Excellent service. Great car buying experience.

Thanks again for your assistance in helping me purchase a vehicle for my son. Our family could not have been more pleased. We purchased from your dealership before and plan on doing it again.

Best car buying experience!

This was by far the best car buying experience I have ever had! Fernando was my salesperson and he was AWESOME! He was so helpful and did not try to sale me something I didn't want. He listened to exactly what I wanted and that's what I left the lot with. Clarissa was also great! She corresponded with me over the phone and via email! I would definitely recommend this dealership to all my friends and when the time comes, I'll be back! Thank you Southwest Kia for making this a great experience!

Great Experience

The salespersons at Southwest Kia of Dallas are PHENOMENAL to say the least! The went above and beyond the average car dealership to make the deal with my husband and I. Everyone was very professional, and willing to help us in any way they could. _

Fabulous experience

I came from North Carolina to buy my car from Southwest Kia. My car was perfect, and my experience with the dealership was as well.

Dont buy a car here. They just lie.

Southwest Kia at 39650 Lyndon B Johnson Freeway is the worst possible place to buy a car. The sales consultant Fernando Silva has a hole in his face that eternally spews xxxxxxxx. He lied about being able to work on the price if we came in, he tried to lie about some law he made up because I asked about the 5 day return guarantee because I wanted to get the car looked at by my mechanic. He lied about the time it would take. He wouldn't take $200 less than the sticker price. Wasted 3 hours of my time. He then lied about having the car paid for by a pre approved chase loan taking 5 days to go through so I'd have to wait 5 days for the car unless I would do financing through them. The employees would make vulgar gestures towards each other when they thought the customers weren't looking. I truly believe this dealership wants to make your car buying experience as unpleasant as possible, waste as much of your time as possible, and take as much of your money as possible. Don't buy a car here.

Southwest Kia of Dallas

I went to make a purchase at the Dallas location and was rushed when looking at the cars as they had someone who worked in the back office to show me the cars. I came back 3 days later to test drive the car I wanted since it ran out of gas when I cranked it up to look at it. The salesman was nice at first but then he got too comfortable and started insulting me. I'm not sure if he knew that he was. The manager got involved because I saw the same car on their website for 2 grand less. They ended up getting the payments where I wanted them but the manager got an attitude because I asked if they were going to fix something on the car. He started raising his voice, over taking me and his tone was angry. Needless to say after I hung up with him I took time to think of I wanted to give my business to someone who totally disrespected me so I declined the offer and was nice enough to call and say so. There are too many dealerships around that is willing to respect their customers.

All they know how to do is lie.

I had been looking for a car for weeks and desperately needed one to get to and from work. I found a 2012 Nissan Altima on the Southwest Kia website and decided to inquire about it. Of course the salesperson (his name is Ryan) calls me and says they've already gotten me approved and that all I need to do is come down to the dealership and test drive it. I agree and drive to the dealership but when I get there, the "manager" comes into the showroom and says that the bank would not go through with my loan unless I get a 2015 Kia Forte. After hours of negotiation and me threatening to leave, we finally agreed on the Kia Forte at a reasonable price. I paid $500 down and was able to drive the car off the lot. The salesperson informs me that the bank will be giving me a call to have a phone interview. I said ok and left. A couple of days later, someone from Kia Motors Finance calls me and asks me about my due date and address, I told her that I didn't know my payment due date because the sales team never even told me what it was. They only told me how much I would be paying (I should've thought that was a red flag). She told me to check my lease contract which I did but there was no payment date on it (another red flag I failed to see.) So I drive up to the dealership and asked them what my due date was and they told me it was on January 5th. I called the bank back to let them know and they added the information into my file then they asked about my employment, stating that they called The Work Number and it said I was not actively employed. I told the representative that the company I work for didn't use The Work Number and that it was no longer being updated. I told her that if she wanted to verify my employment, she would have to speak directly to my supervisor or human resources. I gave her the phone number to both and she concluded our phone conversation. My supervisor and a member from HR both told me that she called them so I know for a fact that they were able to verify me. I had not gotten any more calls from the bank so I assumed everything was fine. On Friday, I got a voicemail from Ryan and he said I needed to bring my car in for a radio update. I missed his call and when I tried to call back, I got the receptionist. I asked her how long a radio update would take and she said she wouldn't have any idea and that I should talk to someone in service. She transferred me to service and I asked the man on the phone the same question. He said he didn't know what it was either (another red flag I somehow did not seem to catch). I gave up on my quest for information and hung up the phone. 15 minutes later, Ryan calls and says a radio update would only take about 20 minutes. I told him that I was at work and that I would have to bring the car in on Saturday. He said ok and I complied. I brought the car back on Saturday and sat down in the showroom to wait on someone to come get my car, instead the finance manager Giovani comes out and asks me to come into his office. By then I'm confused and wondering what a radio update has to do with this guy and why I would need to talk to him. The first question he asks me is "did you get everything with the bank and your employment squared away?" I said yes because they haven't contacted me to tell me anything different. Then he starts clicking around on computer and gets silent. I put my key ring on the desk and grabbed a soda out of my purse and before I could even sit back up all the way, he asks me for key ring. I just look at him confused and he grabs it. I have two little owl keychains and so he started asking about those to distract me but it wasn't really working. As he's asking about my owls, he's slowly taking my car key off of my key ring and then says "yea the bank is not going to let you keep the car." Ok.....why? He says that there's a house registered in my name in South Carolina from 2009 and that my social is saying I was born in 1972. I told him that I didn't live in South Carolina nor did I have family in South Carolina and that I was only born in 1994 so how a house could be registered in my name is beyond me and honestly irrelevant to my car. He then starts lying and says that when the bank called to verify my employment, they got no answer which I know for a fact is not true because my supervisor told me that they called and he has no reason to lie to me. He also said that me bringing my car in for a radio update was actually true until he got an email from someone at the bank "just this morning" saying they needed to take the car from me. Then he lied once again and said that this situation wasn't in his control and that he was just following orders from the line of command. He walks out of the room claiming he needed to speak to someone so I called my supervisor and he told me that they did call him and that he gave them my job time and validation of employment and that I should keep a close eye on them because they're trying to pull something. I said ok and hung up. When Giovanni came back, he asked me if I wanted to get my things out of the car. I told him no and told him to stay away from my stuff. He then exclaimed "you don't want your phone charger, perfumes or headphones? None of it?" First of all, all of those things were in the middle console which was closed. Why are you rummaging through my things? I told him no and told him again to stay away from my things. He left again and this time came back saying that the numbers I gave him were not linked to my job at all. I look at him dumbfounded because now he's sitting there trying to say I gave him fraudulent numbers all because the bank refused to believe me when I told them that my job no longer uses the Work Number. I called my supervisor back and asked him for the direct HR number, he gives it to me and I give it to Giovanni. Giovanni then says, "why didn't you give this number to the bank when they asked for it?" and I say "the bank never asked for it. I gave them the number to my supervisor and corporate HR because those were the only two numbers that I knew" then in this really smart-alicky tone he says "the bank has been trying to call you. If you had answered, you would've known that they needed this number." EXCUSE ME? The bank has not called me since last week. They have not made an attempt to call me. If something dealing with my verification of employment is not going right; isn't it their job to call me and let me know? How was I supposed to know they needed this number without them saying anything? I told Giovanni that the bank did not call me and I can show him my call logs to prove it. He then says "the bank is not going through with this. We're keeping our car but we can have someone take you home." I told him that I was not going anywhere until I got my down payment back. He first said that he was going to give it to me and then said he was going to have it mailed to me on Monday. I told him that I did not believe him and that I wanted it now. He then leaves the room again and comes back saying "we can't cut you a check. There is nothing we can do. This is coming straight from the bank" so I confront him about the radio update and he says "the bank just wanted us to make sure you brought the car back in decent condition. They asked us to do this." At this point I'm furious because now I know this guy is full of it. I said "Really? Because you told me that they emailed you just this morning but I got a call on Thursday from you guys saying I needed to bring my car in which means you had to have had this little plan since Thursday or earlier." Giovanni doesn't have a response for my question and so he leaves. I call my dad and tell him everything that's happened so far and he tells me to keep all of my call logs and signed paperwork as proof and that we should probably get an attorney because what they're doing can't be right. I agree and hang up. Whenever I get angry, I tend to cry and blow up. I got way too upset over the situation and ended up hitting the wall. Giovanni comes back and says that if I had another outburst, he would have me escorted out of the building. I told him that no one from Southwest Kia needs to put their hands on me. If they wanted me escorted out of the building, they needed to call the police. I confronted Giovanni again about being a liar and he shouts "I'M NOT THE ONE TO ARGUE WITH! YOU THINK I WANT TO DO THIS? YOU THINK I LIKE DOING THIS?" I'm not the one that lies to their customers just to steal their cars back from them so I guess you do like doing it. While we are waiting for the police, Giovanni starts taunting me; asking me dumb questions like "are you comfortable? Can I get you some water? Which you like to take a walk and cool off?" I yell no and order him to stop speaking to me. We waited for about 30 minutes and the police finally show up and when the police come, they pull Giovanni out of the office to question him. Giovanni tells them that bank came up with this radio update lie just so I could bring the car back without it being torched, keyed or sold, then he tells the officer that I was irate and rowdy and scaring all of his customers although I was in his office which is blocked off from the showroom floor, he continues his lie and tells the officer that I gave him a phone number that is registered to someone in my family. The officers come back into Giovanni's office to question me and I told them everything. At the beginning of this, Giovanni pulls out a piece of paper from a fake Equifax site. It has the Equifax logo on it but the address bad does not read Equifax.com. It shows the last 4 of my social security number but shows a different Tahj spelt Taj from Tyron, South Carolina. I mean clearly that isn't me, the name isn't even spelt right. The officer looks at the paper and notices that this information looks fake and even his eyebrows were raised as to where they pulled this from. It has the Work Number logo on the side of it but Equifax and The Work Number serve two different purposes. One of the officers turn the other and says "so why do they want their car back?" and the other officer says "I don't know. That's what I'm trying to figure out." So the officers go back into the hallway to speak to Giovanni and then comes back and asks if they can get my stuff out of the car and escort me home. I told them that was fine and they left to go get my things. When they came back, an officer asked me if I was ready and I said sure. They drove me home but before I got out of the car, the officer looks at me and recommends that I file a civil lawsuit. He writes down his last name and badge number in case I wanted to use him as a witness. I feel like I was completely cheated out of my car and that Kia Motors Finance and Southwest Kia worked together to con me. I will be taking the officer's advice and filing a civil lawsuit against them but I also feel that the public should be warned about Southwest Kia and they're shady business practices so that they do not make the mistake of trusting them with their business.

Can't trust what they tell you

I found my wife a low mileage car that she has been wanting. I called the Southwest Kia dealership to get everything worked out so I could surprise her. I dealt with the salesman Stan for maybe five minutes total before he sent me over to Terry in finance to get everything going for the purchase. We discussed finance options over the phone and I was tossing everything over but I was a little hesitant. Terry then informed me that if I were to come in that day to get the car they would give me a 100,000 mile extended warranty on the car. To be sure he called Cecil into his office and asked him and I could hear him over the phone say "If they come in today we will give them the warranty." I told my wife and she was excited. I asked Terry to get the paperwork together and that we were on our way to get my wife her car. I signed the paperwork and Terry gave us the information on the warranty and gap insurance. The wife took the car out for a test drive.... everything was all good, Not. I got home and starts going over all of the paperwork before filing it. I noticed where I was being charged $2,500.00 for a 48 month extended warranty. I called and asked about this and Terry said that it included the remainder of the factory warranty... well, the car had 21,000 miles on it, that leave 15,000 mile left on the factory warranty plus the 48,000 mile warranty... well I guess Terry and Cecil can't add since that's 63,000, but wait, what happened to the part of giving us a warranty but still charging me $2,500.00? Well, when I went to go to the dealer and cancel this all of a sudden Terry said that he never said that. Whatever...... Never again..... Oh, by the way. the car that I bought my wife broke down the next day. had to take it to a Dodge dealership to have it repaired. Guess they don't do a very through inspection on these cars either since the electric fan was bad to cool the engine. Buyer beware when it comes to Southwest Kia!

I referred very close friend to buy a call from Southwest...

I referred very close friend to buy a call from Southwest Kia. She bought her car on October 5th 2013 from salesman Chris Ramirez. She looked at what the dealership had online and then called talked on the phone quite a bit before she bought the car. While waiting on hold she heard that Kia was offering a referral program where you will pay the referrer a car payment up to $500. The message didnt say terms and conditions apply at the end of it, nor did it have an expiration date. So the message was heard before she purchased the car. Then on October 11th 2013, Chris informed me that I would be getting a $100 referral credit and not the car payment that was on the hold message. I decided to call and try to speak to someone, so I called the Dallas office. While waiting on hold, I heard the same referral program message that said they would pay a car payment up to $500. I recorded this message on the 11th, and on 12th I drove out to the dealership and played it for the man in finance, and he told me that that referral program that paid a car payment ended a year ago. My friend and I had no idea! Antonio Ayala informed me that he has spoken with the other managers and Southwest Kia will not be honoring the message from the recording. I am a kia customer and I have said nothing but good things about kia and how much I like my car and talked about the quality of the car. As a customer I was enraged to wait on hold and hear them broadcasting they will pay my car payment for sending you a customer, just for Antonio to pick up the phone and say that the hold message is old and all the managers agreed that they shouldnt have to pay out what your message states. I then requested to speak to the general manager, Edwin Rivera. He never once returned my call and only had Antonio say again that they will not be honoring the car payment. This is sending the message that Kia doesnt honor what is says, which is VERY bad business. This is the amount that Southwest should be honoring. I waited on old again today November 23rd, 2013 and they still have not changed their hold message. This is the worst business ever. I can't believe after all my calls and emails they have not corrected the mistake or honored their mistake.

I went to Southwest Kia again to purchase my 2nd vehicle...

I went to Southwest Kia again to purchase my 2nd vehicle with my main man Danny Sparks!!!! I went in with the stock number, color, price, and Danny took care of the rest. No lie within a hour and 15 mins I was approved, had test drove, signed paper work, car was washed and tank on F!!! All I had to do was drive off. As I said before I would definitely recommend Southwest Kia for your next purchase and when you do ask for Danny Sparks. Don't worry about the negative reviews trust me I've had two purchases within the last 10 months from Kia all because of Danny! So save yourself and pockets a headache by coming to Southwest Kia I promise you will be satisfied! Thanks Danny!!!

Worst experience. I was in the market for a 2013 rio5....

Worst experience. I was in the market for a 2013 rio5. Went to the dealership after reading reviews on how "great" they were. Worked with Danny Spark. He was a basket case running all over the place constantly make false promises like "this will only take a second" and was gone for over 20 minutes. He attempted to bring us 2 cars both of which would not start! He claimed "it must need a battery" they attempted to charge them and they still wouldn't start. He just kept saying over and over he had no idea what was going on. Instead of just going and getting a new battery he just sat in the car and stared at me like "well it won't start oh we'll what can you do". It was bad enough I had to stand in the heat for almost an hour while he and some other stooges fumbled around trying to start the car. Let's see... Common sense would say PUT ANOTHER BATTERY IN if the one it it isnt holding a charge! Also, they didnt even know they had the car I saw online in their inventory. They were shocked that I mentioned it. Which was just another context clue that they don't take care of their cars! Not one but two with dead battery's! Ridiculous! So with that I decided to leave so I told you I was leaving and he just said ok got out of the car and walked off. Never once did he try to console me to keep my business or make an actual effort to fix the problem!Like I said WORST experience at a dealership! Do yourself a favor like I did and take the extra trip down the highway to PATTERSON KIA where they know how to treat their guest and get business done! Thanks to PATTERSON KIA I love my new rio5 that they got me into :)

We just bought our second Kia Soul from Southwest Kia. ...

We just bought our second Kia Soul from Southwest Kia. From the first time we walked into the dealership when we bought our first Kia Soul, we have received excellent customer service. This includes the sales team, the financing team, and the service department. Every time we took the car in for service it was quick effecient and thorough. Our salesman, Fernando Silva, was excellent at finding the right car at the right price and stayed with us all through the purchase process, including helping to sync my phone to the bluetooth. Josh Lozier gave excellent service when we went to the service department. My special son had twisted up a seat belt so badly I couldn't get it straight. Josh immediately fixed it for me. Friendly people with excellent service attitudes. I'd recommend this dealership to anyone.

After some negotiating I think we got a decent deal. ...

After some negotiating I think we got a decent deal. Danny Sparks was great! Very personable and helpful. Richard in finance is a different story though. Every time I spoke to him he acted like it was a nuisance.

He is the greatest he got me the car I love and he was on...

He is the greatest he got me the car I love and he was on point with everything that I asked for in my car!

In April I went to Southwest KIA looking for a car for...

In April I went to Southwest KIA looking for a car for myself. I was greeted by Danny as I arrived. I told him what I was looking for and he took his time showing me the different models they had. I didn't but a car that night but I was so impressed with him that I went the following weekend and bought a KIA Soul for my daughter. The process was fast and easy. I got a great price and payments. Fast forward to August, I was looking for a car for my other daughter and the first person I thought of was Danny! I went back just to look and see if we could possibly work out a just as good deal as the first. We Did!!! I bought a KIA Forte Coupe from Danny. It was just as fast and easy. I recommend Danny to anyone looking for a great car buying experience!!!! He is friendly, knowledgeable and really cares for his clients! I know that when I'm ready for my next car I will be looking for him!!

Great sales service, but when it comes to service...

Great sales service, but when it comes to service department terrible customer service. Have gotten several scheduled services done here and when it comes to their customer service it seems like I was bothering the associate. From the phone call to the time in the shop, the were rude and condescending. Especially a man named Josh Lozier. Will never go back to this location.

I went to Southwest KIA on yesterday and was greeted by...

I went to Southwest KIA on yesterday and was greeted by Danny Sparks. I must say he is a gift from God!!! When I went I had intentions on getting a Forte Koupe, but ended up getting something totally different!! Not only was I satisfied but my pockets were also!! Danny is the man with the plan. He not only tries to get you what you want, but makes sure your happy and satisfied!! Danny went over and beyond what he had to do to make sure I get right payment and a nice ride!! If your considering a new or used car PLEASE, PLEASE, PLEASE, go see Danny Sparks!!! He has what it takes to make a deal and have his customers happy. Like I am!!!....

On May 30th I visited SW KIA.. it was raining off and...

On May 30th I visited SW KIA.. it was raining off and on.. went there to just price and look at the Optimas.. had no intention of trading in my Dodge Stratus... was greeted as soon as i parked my car.. that's when i met Jose Valverde.. although just a "kid" . I say that cuz he was really young.. he was extremely friendly and eager to show me anything i wanted to look at.. i guess i caught them right before a team meeting.. it was cute to see while i was looking at the Optimas ... there was only one i liked.. dark cherry in color.. took it for a test drive.. the car was transferred from Rockwall.. had close to 100 miles on it.. all questions i had Jose answered with enthusiasm and energy.. during the test drive i thought the car needed a front end alignment.. but i dismissed it since my travels never take me in the area of the Dallas dealership.. thought it was just the unfamiliar roads.. after driving it for a week i had realized that it DID need an alignment.. told Jose V. He got the appt.set up when i picked up my plates.. he called me a couple times to make sure i was happy with my purchase.. he called after i got the alignment to make sure everything was good.. that's customer service.. since then every time somebody asks about my car i tell them about my experience.. i always recommend anybody to go to see SW KIA and to ask for Jose V. With his personality and eagerness to make sure my experience was awesome.. i would go anywhere he worked if he remained in sales.. now for service.. this Jose was very professional and worked hard to get me out asap.. he informed me that there is only one alignment under my warranty.. i personally think since the car was purchased just weeks ago that that should not have counted towards my warranty since the car had been driven for at least a weekend..now for finance office.. traded my dodge in which i was upside down in .. they paid off my car but took longer than normal to send out check.. loan company kept calling for a payment.. long story short.. they paid all late charges that accrued.. awesome.. dont let finance officer rush through paperwork.. i agreed on a price with Jose V and the sales manager.. after signing all paperwork i noticed i paid a different price then agreed upon.. it all went very fast and that's what i wanted however make sure u take the time to check all paperwork... would i recommend this dealership and the KIA OPTIMA.. ABSOLUTELY!! Would i return to this dealership? WITHOUT A DOUBT!!! Despite the few minor errors i highly recommend SW KIA and Jose Valverde... I put them on my facebook page and noticed they take pics of people that purchased a vehicle.. i never had my pic taken :( kinda bummed about that but its all good.. i love my KIA OPTIMA.. and i wanna personally thank Jose V for a no pressure sale.. While sitting and waiting on delivery on my new car i noticed some high pressure ( in my opinion) sales.. i am very thankful Jose V was courteous and very friendly.. that's about it from me... go to SW KIA DALLAS.. U wont walk away unhappy and u will get exactly what u want... thanks again SW KIA and JOSE VALVERDE...

I wrote a very long review, but it went away. I hope you...

I wrote a very long review, but it went away. I hope you receive this one. Danny Sparks is very knowledgeable about the Kia cars. He made it extremely easy for my husband and I to make our choice. His customer service is outstanding and we look forward to working with him again. We love our Kia car. We love the dealership at Southwest Kia. We will definitely recommend this dealerhip to anyone in the market to purchase a car. Thanks Danny.

From the time we pulled in, the experience was great....

From the time we pulled in, the experience was great. This is my 6th new car. My 3rd new Kia. Fernando was extremely friendly, knowledgable, and polite. We bought a Forte. Pearl white. Sweet. I hope Fernando still works there when I buy my next car. I had a dealer tell me what color of interior I wanted in the past. Not here, we got exactly what we wanted. I assure you I will rate my experience with the service department, I will again be honest, so far...2 thumbs up.

The salesperson I spoke with was exceptional; however,...

The salesperson I spoke with was exceptional; however, this is where exceptional service stopped. No one seems accountable at this dealership and the GM is apathetic. How this dealership gets repeat business is beyond logic. There is a very good reason to buy Honda. I have never encountered such inept behavior on the part of the management. No one seems to give a straight answer as the finance department kept changing financing scenarios--conveniently when you think you are on the brink of actually closing the deal after hours of laborous efforts to try to rationalize with the finance department. My first impession of Kia could have been a lot better had there been professionalism on the part of the management. Corporate should know about their lack of accountability and there "just leave" attitude. No one seemed to care or want to make things right. I believe that's why other car companies do so well and have a great reputation, because they thrive on repeat business and care about customer servive all the way to the management team, which is how it should be.

When I go to KIA, I usually get good service but the last...

When I go to KIA, I usually get good service but the last visit prompted me to do this survey. Josh Lozier made sure my car was seviced in a timely manner and he was professional. He checked other things that I would never have thought of and I really appreciated that.

My visit for service 15,000 mile check-up and oil change...

My visit for service 15,000 mile check-up and oil change was great, went in an checked my email, on the new computers for customers, great idea! Josh Lozer was nice, kept me informed of what was going on, ask my opinion on several points. My overall visit was a successful trip to service, which I usually dred, now it is fun and goes quickly, with the new customer service area and the computers, it makes it restful and fun on the internet.

Mr. Lozier is a great people person & he always lets...

Mr. Lozier is a great people person & he always lets you know whats going on with your car step by step & he was real curtsy to us thanks.A

Excellent experience. Superb salesman, by far the best...

Excellent experience. Superb salesman, by far the best that I have ever worked with. Danny Sparks attention to keeping me comfortable and helping me to have a good experience is above and beyond the normal that I have experienced with other sales agents. ........Overall this was a pleasant car buying experience...........which has been so much worse in other experiences. I also give the dealership high marks. No hassle and got the job done.

Place was a total joke and running a scam to sell cars. ...

Place was a total joke and running a scam to sell cars. We drove over an hour and all they did was jerk us around. They lied about the specials they were running that were posted in large print on their website. They lied about the customer loyalty program. They didn't give us a 120% of black book like they claimed they would. We went somewhere else and bought a honda that gave us way more for our trade-in than this place offered. I can't say it enough, this place is terrible, terrible, terrible. I would NEVER recommend this place to anyone and will continue to hang the lip on them to everyone I know or run into. I will make sure that I stress to people to NEVER shop here. This place SUCKS!

I could not have chosen a better salesperson than Lesley...

I could not have chosen a better salesperson than Lesley Ercanbrack!Even though she has only been at Southwest Kia for about three months, she proved to be friendly, professional,informative, patient, determined, and comical. She listened to my needs and I left the dealership knowing I got just want I wanted. I am also thankful to Terry in the finance department. My paperwork was complete, but Terry belived he could get me a lower interest rate with another finance company. My payments went from $451 to $402 because Terry went above his duty on my behalf. The staff at Southwest Kia were as sweet as the pie they gave to me to take home!!!!!!!!!!!!

Car shopping is always an experience that can be a...

Car shopping is always an experience that can be a challenging one.I should know as I have had over 10 cars in my lifetime. Yes, I am an older gal. No matter how "armed" one feels, there are always surprises. The surprise was very pleasant. I had already visited another Kia dealer and spent not one visit but three. Fortunately I decided to go on down the road. When James introduce himself, I gave him exactly what I wanted down to the color, price, and my trade in allowance. Frankie came over and told me he would do it. Now, I don't want you to think they gave it to me exactly but they came very close....close enough that they brought tears to my eyes. Afterward, I waited for the paperwork to be completed and while waiting, I visited with other shoppers to share in my joy. Everyone should give them a try....just an opportunity to maybe turn your car shopping experience ito a bragging moment, not one of dread.Happy crusin!

From the second we walked in April greeted us with such...

From the second we walked in April greeted us with such great and genuine enthusiasm. We went just to browse the inventory and April seemed so knowledgeable on all the features and specifications. We felt comfortable enough for a test-drive. The car drove amazing. We had to have it. April patiently walked us through the approval process and into our new car. She is amazing. We are sending more friends and family to her asap.!!!!!

Been looking on the internet for a Kia Optima and...

Been looking on the internet for a Kia Optima and comparing price and equipment. This dealership had what we were looking for at a great price. Drove 4 hours to see this car and it was everything I had wanted. They worked with us to get the price where we wanted it and I know I received a great deal. But what they did to help my daughter and son-in-law get a brand new car without making them feel be-little, will earn them a star in heaven. It's hard getting something new when there is only one income and 2 babies to support, but with Stan and the financial team, there were able to do it. With the way things are in this world it is nice to find good honest hardworking people that cares about others.

She was very imformative and helpful in selecting the car...

She was very imformative and helpful in selecting the car of my choice I'm very pleased to do business with Ms.April I will make sure I refer more customers.

My experience with Southwest KIA at Hampton was great. I...

My experience with Southwest KIA at Hampton was great. I was greeted before I entered the store by a product specialist named April Waggoner. She was very friendly, helpful, and informative when it came to helping me find the right car that suited my needs. Engaging in financial issues, April was able to converse with her team (multiple times) to further discuss affordable payments that would accommodate myself financially. Then, when it came to purchasing the car and its process, Richard T. was very thorough and prompt with the paper work. He was very friendly and sincere as well. Overall, I would definitely recommend this particular Southwest KIA to others. The staff was amazing! Make sure to ask for April Waggoner.

I was very please with my vehicle selection and with the...

I was very please with my vehicle selection and with the customer service I received. Previous to my visit to Southwest Kia, I emailed another dealership and did not get a reply to that email. April Waggoner was a pleasure to work with. No pressure at all. I felt like I was dealing with a friend. That made the buying decision a lot easier. I would rate April a 10 (but your scoring only goes to 5) and would without a doubt refer others to her if they were in search of a new Kia. She took me to the service center and introduced me to one of the service technicians. That was awesome. This dealership is very friendly and amazingly clean. When you walk in, you cant help but to notice how spotless it is. I purchased my car in December and the experience was a great end to one year and beginning to another. My overall rating of Southwest Kia would be 4.8. I gave the price a 4 only because I was shocked at how much the prices have changed from when I purchased my last car 8 years ago.

We started this journey over the phone and my wife and I...

We started this journey over the phone and my wife and I were very pleased with the professionalism and courtesy that was provided. James went above and beyond what an average salesperson would do to get us in our new Kia. I am absolutely proud to be driving around in this new car, and to be able to do that and get it for what we thought we should have to pay is outstanding! In a two week span my wife and I dealt with 13 dealerships and sales personnel and Southwest Kia at Hampton with James were by far the best. The service was truly among the best! I will only recommend a Kia and I will only recommend they buy it from Southwest at Hampton; be sure to ask for James. Thank you!

Frankie and the guys at SW Kia were great. They worked...

Frankie and the guys at SW Kia were great. They worked with me on my car situation and gave me a deal I could work into my budget. Will definitely recommend them to anyone asking about new cars. Thanks, Frankie!

I have to say working with Danny & Cecil was a real...

I have to say working with Danny & Cecil was a real pleasure. The experience I had at the dealership was like none other I have had buying a new car. Danny was friendly, knew his prroduct and asked me the right questions regarding what I wanted in a vehiicle. THe process was painless and quick. Danny & Cecil worked with me to get the price I was looking for. Within an hour after arriving at the dealership I bought the car I wanted. The finance process took 20 minutes and I was on my way home with a new Optima. I have never had that happen at a dealership. I highly recommend anyone looking for a new Kia to see Danny Sparks.

The first salesman was wasting my time. He didn't do what...

The first salesman was wasting my time. He didn't do what he was supposed to do. However, that's when James Little became involved. He said he couldn't follow what Stan had done because it wasn't clear. He said he was going to start over and he re-introduced himself to us. Then he got our information again and then asked what car I wanted. The previous salesman said one thing but that wasn't the case. I told James I wanted a black car with an automatic transmission. James went way back to the back of the lot where the new deliveries were made and found me what I wanted. So we drove away from the lot with a 2012 Kia Forte at a price we could afford and terms we could live with. James was so attentive to our requesta and AWARE OF OUR LIMITATIONS AND ISSUES. My cousin who was with me commented that James was the first salesman he didn't have to curse out. Thank you James Little for a job well done.

We were looking for a used vehicle but we had plenty of...

We were looking for a used vehicle but we had plenty of doubt due to already having a brand new camero and credit cards listed under under my name and my husband not having any credit at all. Frankie was able to give us a budget that was more than we were expecting and help my husband's credit as well.

Had originally gone to Central Kia because it is closer...

Had originally gone to Central Kia because it is closer to my house. I had a horrible experience there and it almost made me change my mind about buying a Kia at all. But, I decided to go and check out Southwest Kia. Danny greeted us in the parking lot and handled us the rest of the day. He was knowledgeable, friendly and very helpful in getting us the rate and monthly payment that we wantedI would highly recommend Danny to all my friends.

Everything went perfectly!From the moment I walked in the...

Everything went perfectly!From the moment I walked in the door to the final purchase, they were never pushy and always friendly. Cecil, Terry, and of course, Salvador made it a wonderful buying experience.

I was very satisfied with price and over all...

I was very satisfied with price and over all experience.Salesman was very helpful and friendly.I would recomend this dealership to anyone because of my over all experience was great

I came in with a previous ill experience from a different...

I came in with a previous ill experience from a different dealership so coming in I was a little on edge. I was greeted by Frankie who from the beginning was so friendly and wonderful! He made the whole transaction so smooth. I even have a little one year old who can be a handful and he was so good with her. I must admit I had pretty specific requirements and he was so professional and made sure the vehicle I wanted had all the elements I was looking for and the price I had in mind. It turns out they had it but at a different location, in Austin. So they went that same day to get it and had it back by 6pm. I was so impressed!!! Overall I can't complain about anything, I promise that! The whole team is so friendly making sure we were comfortable. This is definitely the place you would want to go to to purchase a new vehicle. Definitely ask for Frankie! You won't walk away disappointed! You always hear to go the extra mile, well Frankie sure fits that! I already recommended this dealership and Frankie to my family.

Frankie was great and to the point. Gave me the best deal...

Frankie was great and to the point. Gave me the best deal on my trade in. Worked with several other dealers who would weren't as flexible. Love my new vehicle.

Great buying experience. After searching over 10 dealers...

Great buying experience. After searching over 10 dealers in Texas, I finally located the EX with the color, interior and equipment that I wanted. I flew to Dallas to pick up car and was picked up at the airport by Amer. Frankie was very professional in coordinating the sale and Samantha explained every detail of the car during the delivery process. Southwest Kia does an excellent job. N.GreenSan Antonio

Stan has excellent customer service skills. Stan keep up...

Stan has excellent customer service skills. Stan keep up the great work and thanks for letting God use you to bless me. I really like my new 2012 Kia Rio LX. A+, Stan a job well done:)Ms. Tinsley

Great experience overall from friendly service to great...

Great experience overall from friendly service to great price and financing!We were able to comproms significantly on a price and have an accessory added to complete the package.

samantha was great to work with very friendly and got...

samantha was great to work with very friendly and got thru the process of buying a new car very smoothly. she did a great job

Frankie was very customer service oriented. Offered me...

Frankie was very customer service oriented. Offered me something to drink made sure I was comfortable while I was waiting. He paid attention to what I was looking for and brought me the perfect car to test drive. We not only tested the car on the side streets, but was able to test on the highway to get a good feel for the car. He showed me how some of the features worked on the car and helped me sync my phone to the car's bluetooth capability. The paperwork and finance went smooth and I was out the door with my new car in a respectable amount of time. Frankie continually made sure I was comforable throughout the whole process.Thank you!!!

From the time we drove on the lot, we were greeted with a...

From the time we drove on the lot, we were greeted with a handshake from Fernado ,we told him what we wanted and he was right with us the whole time ,this was probably the best car buying experience we've ever had. The General Sales Manager Cecil Cain Jr came over to introduce himself and make sure we were being taken care of . Listen we bought our Kia Rondo back in 2007 we liked it so much that we traded up to the Sorento.Great Job Guys Richard and Vickie Shuford

My family and I went to Southwest Kia in Dallas just to...

My family and I went to Southwest Kia in Dallas just to look and get an idea of if we wanted a Kia or not. We took a test drive in the Kia Optima and had the pleasure of working with Danny Sparks whom I would give 5 stars to in terms of his customer service to us. However, dealing with the finance office is a different story, I felt like we were getting the run around at times and had to be persistent to make sure things were followed through. Thanks to Danny, although a tedious process, we ended up trading in our old vehicle and purchasing the 2011 Kia Optima with a great interest rate even though our initial intentions were to look only. We are very satisfied with the car, it's great on gas and Danny went above and beyond to make sure the deal closed. I highly recommend working with Danny if you decide to buy a car from here but seek financing elsewhere if possible.

I WOULD COME BACK TO SOUTHWEST KIA AND BUY ANOTHER CAR...

I WOULD COME BACK TO SOUTHWEST KIA AND BUY ANOTHER CAR REGGIE BARKER WAS A GREAT SALE MAN I WOULD RECAMEN HIM TO ALL MY FRIENDS I LOVE MY OPTIMA WHAT A GREAT DEALER SHIP THEY WILL DO WHAT EVER IT TAKES TO GET YOU THE CAR YOU WONT AND IT IS SO NICE THE REGGIE CALLS EVERY FEW WEEKS TO SEE IF THERE IS ANYTHING HE CAN DO AND HOW MY CAR IS THANK YOU SO MUCH MARYANN & JOE COUTO

frankie was a great salesman i would comeback in the...

frankie was a great salesman i would comeback in the future to buy another car from him. frankie listened to what i waanted and made sure i got what i wanted

I took my Kia Sportage in for an oil change and was...

I took my Kia Sportage in for an oil change and was wondering around. Frankie saw me looking and told me a new Rio was about the same as a used one I was looking at. I drove it & loved the 40mph. I go to Arkansas to visit my 90 year old mother and the gas mileage will help alot.Thanks Frankie

Great customer service. Friendly staff. Great quality...

Great customer service. Friendly staff. Great quality of work. Great service department. Friendly Sales staff. Fast pace sales ...great for a dealership. I would recommend this dealership.

Frankie was friendly, helpful and knowledgeable. He...

Frankie was friendly, helpful and knowledgeable. He didn't push us into something we didn't want. Frankie answered our questions and respected our time to discuss between ourselves. Frankie also was fun to work with. Terry was great. the first thing he did was tell us he was going to try and lower the interest rate more and he did. We were happy with the original rate and Terry got us an even lower rate. We are even more excited about that. Everyone that we worked with was down to earth not "pushy car salesmen" This is our 2nd Kia. Our first Kia we bought at a different dealer. We will always come back to Southwest Kia. It is an hour away but the service is worth the drive.

Went to Southwest Kia on my lunch break, after test...

Went to Southwest Kia on my lunch break, after test driving a Sorento a few days earlier at a different dealership. Frankie was my salesman and he answered my questions, didn't try to push options I wasn't interested in, and gave me a fair price for my trade in. We closed the deal and I drove my Sorento out of there in about 2 hours. Was a good experience, Frankie's follow-up has been good - and I'm happy with my purchase.

I came in looking to get a better intrest rate and a new...

I came in looking to get a better intrest rate and a new car and I got both :)I am definately a happy customerthanks guys

The customer service was really great. Frankie was a...

The customer service was really great. Frankie was a great salesman. We financed the car with our own financing. The new car was detailed and filled with gas and looked very nice. Our salesman did this while I was signing the papers in financing. The only problem I had was that my father did not get his promised 200 dollars for sending me to the Kia dealership and me buying a car. But, even with that, I really like my new car and am pleased with the dealership.

Frankie made my experience a great one, I went there on...

Frankie made my experience a great one, I went there on Wednesday about 7:30 I was out of there at 8:30. Went back on Thursday and pickup my truck.Thank you Frankie,

The Kia Sorrento is a great value for the price. The...

The Kia Sorrento is a great value for the price. The salesmen was effecient.The dealership was top notch in handling customers. I would recommend this dealership and vehicle.

I am very pleased with my purchase of the Sorento. Price...

I am very pleased with my purchase of the Sorento. Price was absolutely reasonable. Customer service was excellent.My sales consultant Frankie was extremely knowledgeable and work with me every step of the way.I do believe I made the right choice.I would definitely recommend Southwest Kia to anyone looking for a new car.

The employees were very friendly and helpful all the way...

The employees were very friendly and helpful all the way through the buying process. This was the first time I had been to a Kia dealership. Frankie told me all about the Kia Soul and we test drove one. He was patient when I had to keep calling my husband about the car since he was out of town for work.I was only there for a couple of hours and I drove home with a new Kia Soul.

Our salesperson, James, young guy, was outstanding and...

Our salesperson, James, young guy, was outstanding and very helpful in our car purchase. I would recommend him to anyone as he was enthusiastic about the sale and not once did I have to get information from him because he was providing all of the info up front, which is a refreshing change. Most sales people we talked to at other dealerships were not very helpful and almost seemed like I was trying to "sell" them to "sell" ME a car. Awesome Job James!

I drove up to the dealership and soon as I exited my...

I drove up to the dealership and soon as I exited my vehicle, I was immediatly approached by the salesman. (Stan Bowie). He assured my every need and want in what I was interested in a new vehicle. I was treated with great respect from the front office all the way through sales, service center, detailing, and finances. I love my new KIA. I have told everyone I know about the great service and price I recieved. Thanks sooooo much,Sharon Fletcher

We had a great experience at Southwest KIA.Our salesman...

We had a great experience at Southwest KIA.Our salesman Stan was fantastic during the entire process.He was very heplful with all of our questions and concerns.He got us answers.That was a main key in helping us to decide to purchase two new KIA's.Great staff all around.We have and will recomend to all friends and family our experience at Southwest.D.Parker

This was a 2 night experience and at the end of the first...

This was a 2 night experience and at the end of the first night I was a little upset with the finance person by the tone of comment that was made at the end of the night. I had indicated that the deal was contingent on being able to get 2 cars one for me the other for my partner, one was looking okay but the other was not, and he said "then it's no deal" which was okay but it was the tone in which it was said that was upsetting. But by night two they were able to work things out and the tone changed considerably, so over all I am very pleased.

Outstanding customer service, had exactly what we wanted,...

Outstanding customer service, had exactly what we wanted, we were at ease the moment we pulled in the parking lot..closed our deal promptly . would reccommend this dealer to all and give 10 stars to our sales man . thank you to all who served us. The Deans

First of all let me say I love love love my new 2012 Kia...

First of all let me say I love love love my new 2012 Kia Sportage!!!SW Kia did a great job to get me the car I wanted at the price I wanted.I met with Frankie, we drove the car and then we started talking about priceFrankie was so awesome! He spent TWO days working with me and management toget my fully loaded; AWD; Turbo Sportgage at the price I wanted.He never gave up and making sure I was going to get this car and be happy about the price and process when I was done.After I bought the car almost EVERYONE came out to look at it, admire it and celebrate with me!Frankie took the time to set up my blue tooth and show me as many "perks" as possible about the car. Frankie called me the next day to make sure I was still happy and had to make sure I did not have any questions.The Sales Manger Amire; was the one that worked closely with Frankie to help me get the price and car I wanted as well.Thank you so much!I will tell everyone to go see Frankie at SW Kia!Laura AbelI love love love my new car!

I went in to the dealership with a specific price range...

I went in to the dealership with a specific price range that would be within my budget. I told Frankie what I could afford. He gave me a price quote within my budget, I signed the initial paperwork and then Frankie told me that the price he quoted me was every two weeks which meant that the monthly payments would be double my original budged amount. I told Frankie that I thought that was very underhanded and that I could not afford a payment that high. He persisted telling me how hard he worked to get me approved and that I could refinance the loan in 3-6 months and bring the payments down. I felt pressured and continued with the sale knowing I wouldn't be able to make the payments. I know I was the one who made the final decision and that whatever happens I am totally at fault, but I feel that your sales people should be trained to LISTEN to the customers and be helpful to them rather than hurt them. It makes a bad impression. The rest of the car buying experience was great. It was done in a timely fashion, I was helped with insurance coverage and was well taken care of. If I had found something in my price range it would have been a perfect experience.

My mother & I arrived at Southwest Kia around 2:45 PM...

My mother & I arrived at Southwest Kia around 2:45 PM on Monday, September 19, 2011. Mr. Bowie was already standing outside & I walked up to him, told him that I wanted a "NEW CAR, RED, KIA SOUL". My mom already has a Grey/Silver Kia Soul & I new what it felt like to drive one. So that was my choice. Mr. Bowie urshed my mother & me inside told me that he didn't have a RED SOUL, but that he wouldn't let me leave without being satisfied with the color Kia I wanted. Mr. Bowie proceeded to explain things to us, the financing process, collecting information, & filling out paperwork. From that point on, he was on top of it.......I hear he's call "Stan The Man"........& I have to agree. An excellent salesman & he truly worked very, very hard to make sure we were happy. I would have given Mr. Bowie a "10" for his excellent service. My mom & I didn't leave Southwest Kia until after 8PM & that's because after numerous finance companys had turned us down, Mr. Bowie worked even harder because he was trying to reach this one company & we had been there all day, we were tired so we left. He promised he would call us after reaching said finance company that evening or early in the morning. We were only maybe 3 blocks away when Mr. Bowie contacted me & said "COME BACK".....I said "R U SURE" & he said yes.......Got back there & he had found a company that would finance us........WHAT A BLESSING......I WILL refer friends/co-workers/family members to Southwest Kia & advise them to speak with Mr. Stan Bowie........Thank U again Sir........Have a Blessed Day...............Anna M. Ellison/MA Moye'-Reed

When we pulled into the parking lot and got out of our...

When we pulled into the parking lot and got out of our vehicle, Mr. Frankie Salhi was there to great us with a smile. He stayed with us throughout the entire sale. He was very informative and eventhough he was pretty new at the dealership, he did not show it at all. He took to the time to make sure I was satisfied with my purchase.

My husband and I drove in with no intention of purchasing...

My husband and I drove in with no intention of purchasing that day. "Just looking"----Oh well. We had seen and optima at a restaurant the night before and decided to go by the dealership to see one up close. However when we drove onto the lot a red something??? caught my eye. I was magically drawn to this vehicle and from out of nowhere appeared Timmy. A well dressed young man that was more than anxious to help. He showed me the optima but my mind kept going back to this larger than I thought RED sportage. Timmy was skilled at asking the right question to spark my ever growing interest in this car. He asked if I wanted to test drive the car and in my own skillful way turned to my husband and asked if HE wanted to drive it. As we drove Timmy was more than helpful in explaining the amenities and by the end of the the trip an avenue of finance had been opened and before we knew it we were in negotiations. Many possibilities were explored in the end an agreement was reached. We were taken to the service dept and met Ray who was pleasant and gave his personal number to ensure we would be taken care of in the event of service needs. The paperwork was handled professionally and we were on way home in "MY" RED KIA SPORTAGE in no time at all. In all we so happy with the experience that on the way out my husband wanted to know where the bell was so he could ring it. GREAT JOB!!!

Lots of cars on the lot to select from. Answers all of...

Lots of cars on the lot to select from. Answers all of your questions. Will help you reach a price that is acceptable and good for you.

Very nice staff. Even sales men that were not working...

Very nice staff. Even sales men that were not working with us came by and intruduced themselves to us. Even tho while looking at the Sorento I got stung by a bee and a bird pooped in my hair - I have a good sense of humor... I purchased the Sorento...I would highly recommend this dealership to my friends.Staff was willing to work with us and to make sure we got what we were looking for. I left the a very happy customer.Frankie even went over all the features of my car with me before my husband and I left in it and connected my bluetooth up and showed me how it works.. Great feature ezpecially since I travel. Used it on the way home and love it...

Staff very easy to get us to a close as our budget as...

Staff very easy to get us to a close as our budget as possible. Frankie went above and beyond our expectation to get us in the car we wanted and catered our other needs as well. (Fast process, picked up a happy meal for our hungry 3 year old, and got us in the price range we were looing for) He also sat with me and helped me set up my bluetooth, radio stations, and how to work different features in the car. He made the entire process easy, effortless, and worth coming back again!

Stan was very caring and helpful with finding the perfect...

Stan was very caring and helpful with finding the perfect car to suit my needs. It was clear that he really cared about my needs. He was very personable and made the experience both enlightening and funny. Joel was also very very personable. He really helped to find payments that would work for us. I would recommend this place and these people to any and everyone looking for a car.

At this kia location I Casshina Alexander received...

At this kia location I Casshina Alexander received excellent customer service from my sales consultant (Timmy Wiles). Also I felt at home there and they help me get into a great car ( 2011 Kia Forte); I give this car a 10 in it's performance and I will gladly refer other people to this car dealership.

I was not aware that cars didn't come with a spare and...

I was not aware that cars didn't come with a spare and jack. I don't feel comfortable as a single woman out on the road, but I quess this is the future for all cars. Thank you to Frankie and Alvin for making my buying experience very fun and stress free!Thank you all, I love my new Kia Soul!Susan Sloan

Our experience with Southwest Kia was excellent from the...

Our experience with Southwest Kia was excellent from the moment we arrived. We were greated very quickly by a friendly and knowledgable salesman, Fernando. He was able to get us in the car we were interested in for a test drive right away. We were pleased that there were a number of cars to compare so that we could make the best choice. Fernando had another customer appointment during our visit, so he was able to connect us with Frankie. This transition was seemless and did not seem to delay our process at all. The entire staff that we encountered during the purchase of our new Optima was extremely friendly. They even played with our 11 month old daughter! We have never had a better experience buying a vehicle and plan to send our friends and family to Southwest Kia for their next car purchase!

The only reason i stayed and made a final purchase at...

The only reason i stayed and made a final purchase at this dealership was because of my salesperson Danny. Danny was extremely personable and worked with us for over 6hrs. Even when two financial people were extremely rude and borderline smartasses. He sat down with us calmed me down and made the sale happen. I would buy from Southwest Kia again in the future only if Danny was my salesman. Josh Pendergraft

Stan was very personable and consistent checking up on...

Stan was very personable and consistent checking up on his customers, even while our wait time was relatively long. I appreciated his relaxed attitude, yet his willingness to get an answer to every question immediately.

JAMES WAS VERY PLEASANT AND EASY GOING. HE MADE IT EASIER...

JAMES WAS VERY PLEASANT AND EASY GOING. HE MADE IT EASIER FOR US TO DECIDE WHAT WE WANTED AND HE WAS VERY HONEST AND STRAIGHT FORWARD.I THINK I WILL RECOMMEND HIM TO FRIENDS AND FAMILY.

Frankie was great just needs a little more training. I...

Frankie was great just needs a little more training. I understand he in new, therefore I am understanding; however, someone needed to be there assisting. Edwin was a great help

My salesperson was Anthony-Gibson Franklin. From the...

My salesperson was Anthony-Gibson Franklin. From the time my wife and I started walking the sales lot Mr. Franklin greeted and helped us find the Optima that we wanted. Mr. Franklin searched for the color and interior that we requested. He even drove to Rockwall to pick up the car we request. This was my first time at Kia Southwest and we purchased a vehicle. After the customer service that we received, we will send our family and friends to Southwest Kia.

The salesman is a very nice and respectful person that...

The salesman is a very nice and respectful person that help us find a car that we wanted, I am very happy with my new car and really thankful with Frankie and i will like to tell some friends to go see the new cars the dealer have and Frankie can help them.

my sales rep anthony gibson franklin was knowledgeable,...

my sales rep anthony gibson franklin was knowledgeable, courtsey, and patient too me and my elderly parents..it had passed my moms supper time and the rep and general mgr offered to purchase my moms supper, which i thought was very considerate.

Great experience as a first time buyer with no pressure,...

Great experience as a first time buyer with no pressure, relaxed environment, and great cars. The sales man gave us various options to fit our budget and car choices and let us make the choice. No haggling was required at all to get the financing that I felt was more than reasonable.

:) friendliest dealership i've ever been too. wasnt a...

:) friendliest dealership i've ever been too. wasnt a long all day wait either :) drove away in a new 2012 kia sorento and i love it :)

I worked with sales person James Little, he was was very...

I worked with sales person James Little, he was was very friendly and helpful, only downside was that he wasnt not familiar with the basic finance process,

Where do I start? We were looking to buy a new car, but...

Where do I start? We were looking to buy a new car, but a smart purchase. After some research, we decided to go with a 2011 Kia Optima. Southwest Kia Dallas was the dealership of our choice. Shortly after getting onto the lot, we were approached by salesman Anthony Gibson-Franklin. He was not your typical pushy salesman and he wasnt too pitchy. He was professional and friendly and very accommodating. After we test drove the Optima, I was vocal about the exact color and interior color I wanted and thought would be a nice contrast. The car I wanted was not available on their lot, but Salesman Anthony Franklin did not allow this to hinder his sale or customer satisfactory. I was surprise when Anthony stepped away and returned stating they located the car described. I was so happy I didnt settle and surprise I walked away with the car I described and wanted. The Southwest Kia Dallas experience was so great! The finance department was friendly and financing didnt take long. We felt so at ease and this made the experience more exciting. The car is great! The make and model, the interior, the intricate details surely give me second looks and plenty of inquiries. The upgraded look and features are well worth it and the reviews and accolades the 2011 Kia Optima have received assures the customer they have made a great buy. YES I RECOMMEND FAMILY & FRIENDS TO GO GET THE SOUTHWEST KIA OF DALLAS EXPERIENCE! Thanks Anthony!

frankie was very honest with me the test drive we had was...

frankie was very honest with me the test drive we had was very much like a friend not a sales person we work out a price we were both happy with.

this is my second car from kia and i love my car. ...

this is my second car from kia and i love my car. heather was GREAT !!! very nice and polite. gave good information and did everything correct! made my car buying experiment wouderful!!!! heather is a VERY GOOD saleswomen!!! thanks :)

Was the best car buying experience I've ever had. Danny...

Was the best car buying experience I've ever had. Danny Sparks did a outstanding job, he made us feel very welcomed and comfortable. We difinitely will recommend our dealership to our friends and family.Tim Sparks

Awesome service. Will do business with them again. Made...

Awesome service. Will do business with them again. Made it fun. We went it to buy used car and came out with a new KIA Soul

Hands down one of the nicest and realest salesperson...

Hands down one of the nicest and realest salesperson i've ever met. He was beyond sweet and was completley real and i could tell he was being honest and not just trying to sell the car. Me and my mom looooved him, he offered to even put gas in my new car. James was great and definatley knows what he's doing, if any of my friends want to look at kia's i would suggest that they come to James. THANK YOU SO MUCH! you're awesome (:

Heather was so great to work with. I was really in a bind...

Heather was so great to work with. I was really in a bind looking for a car and she was super helpful, and very friendly. She really made sure that I was happy and that I left with my car that day. It was a great experience!

I shopped for a new Kia Soul for a few days. I knew I...

I shopped for a new Kia Soul for a few days. I knew I wanted a new one, but had not yet found the color and deal that was optimal for me. As soon as I walked into SouthWest Kia I was greeted by Heather Baros. She was very personel and down to earth. She efficiently answered all my questions and after checking with her Supervisor she was able to offer me a better deal than the other Kia dealers I had inquired. Heather walked me through the process and I was able to leave the dealership with my new Kia Soul in under two hours. I have been very happy with my new vehicle and Heather has called to follow up twice to make sure everything was ok.

I was in a bind with my old car on death watch and...

I was in a bind with my old car on death watch and financing in short supply to due the housing crash. Choosing a used KIA was simple, and I fell in love with the 2005 Spectra I was shown. Southwest KIA finance manager at the time, Amer, really worked diligently to find financing for me. He was able to get me an excellent deal at Neighborhood Credit Union with an interest rate so good I didn't need GAP insurance. With only a few months to go on that note I still love the car and have had no problems with it at all. I highly recommend the KIA auto and the Southwest KIA dealership.

When I arrived at your Landcaster facility I was greeted...

When I arrived at your Landcaster facility I was greeted promptly by Michael Vora. I was straight forward with him, told him why was here and interested in seeing. I saw the vehicle of interest by using the internet, cars.com, then went directly to your internal or home web site for Southwest Kia. Every question I had was answered, had your local sales manager did the finance numbers a few difference ways to show payment options for determining my down payment. They were willing to accommodate my request to help get me to the level of payment I wanted/needed to make.I came back in the next day to complete the purchase, everything went as planned and was a very relaxed buying experience.Hope this helps you evaluate your staff. Regards,

We were very pleased with both Ed and Erica. No pressure...

We were very pleased with both Ed and Erica. No pressure on the buy and they really worked very hard to get us exactly what we wanted/needed. I will and have recommended Southwest Kia to my family and friends!! I bought my 2006 Spectra at Southwest in 2006 and when I was ready to buy another vehicle we went to Central Kia because it was 3 miles from home, Southwest is 15 miles, but we had a BAD experience with Central Kia, was not pleased at all. We were very pleased with the everything at Southwest Kia, Thank you so much!!!!

Clinton was so nice and helpful. He was able to answer...

Clinton was so nice and helpful. He was able to answer questions that I had about different vehicles. I'm glad that I had him as my salesman. And I would recommend him to anybody that I know that is buying a card. Erica was also really nice. I am a repeat customer and I would definately come back again!

Cecil, Emmanuel and Terry all worked very hard for me and...

Cecil, Emmanuel and Terry all worked very hard for me and I felt like a member of the Southwest Kia family by the time I left that evening. It started with a personal call from Cecil after speaking with the Vicky from the 866 number. He made me feel that they were rolling the red carpet out just for me.Emmanuel, what can I say, he worked very hard getting me the greatest deal ever! Thank you! And Terry....finance is probably the most painful part of buying a car. It was just opposite. Terry asked a few questions, printed all of the contracts up and I had them signed in no time!Kudos to my AWESOME team!

Alvin and Cecil made sure we were both educated on the...

Alvin and Cecil made sure we were both educated on the car and options. Worked with us in depth to ensure our satisfaction and made the experience both personal and professional. We would both consider buying from here again as well as recommending this sale team and dealership.

Salvador and the Finance Team were awesome. Very friendly...

Salvador and the Finance Team were awesome. Very friendly and did not push us into the vehicle. We were treated with respect and fairness and they got us into the vehicle that we wanted with no problems. I would recommend this dealer to anyone because you will leave there satisfied with your purchase and the way it was handled....GREAT CUSTOMER SERVICE!!! :)

Melissa was our sales woman and was a joy to work with. ...

Melissa was our sales woman and was a joy to work with. She explained what was going on and helped to get us the best deal she could offer for what we were looking for. Terry was in finance and worked with the bank to continue on with getting us a good deal. Of course, when things are too good to be true, they usually are. We had to go back in and sign some paperwork when Terry was not in the office. The lady who assisted with the paperwork on behalf of Terry put the check in the bank prior to our authorization, which, through our weekend into the gutter. In the end, the bank worked with us to straighten the issue out and everything ended up alright.

I purchased my first used vehicle from Southwest Kia NW...

I purchased my first used vehicle from Southwest Kia NW in Feb of 2007. While I had the vehicle I took it to the dealer for all of its maintenance and in the meantime built a great relationship with them. I am happy to know that no matter which Southwest Kia you visit the great service is still the same. I really appreciate all of the hard work done by my salesperson Don King, whom made my buying experience easy, fast and painless and as well a big thanks to my finance manager Erica Sutherland who thoroughly explained everything and made me feel comfortable. All of my questions were answered and I am 100& happy with my new car. Thank you Southwest Kia! Sincerely, Jennifer Del Toro

AWESOME people. We bought our 2003 Rio Cinco at a...

AWESOME people. We bought our 2003 Rio Cinco at a different dealer and had a horrible experience. We bought our 2006 Sedona at Southwest and had a great experience and that is why we took our daughter there to buy her 2011 Soul. We LOVE Southwest Kia.

Ed was a great sales rep one of the best I have ever delt...

Ed was a great sales rep one of the best I have ever delt with when buying a car. He really went out of his way to get us into a new car and get our payments as low as he could. Also Erica has been a great help for months!!! She has helped us out on more then one occastion and the wife and I really appretiate all the help and work that she has done for us over the months we have been going to them. Thanks Ed and Erica for making customer service what it should be!! GREAT!!!

Everyone was great, it was an awesome experience, the...

Everyone was great, it was an awesome experience, the whole process was pretty quick.We will recommend this car dealer to anyone that is looking to buy a car. The salesman knew everything about the model we purchased and the selection was huge. For our next new or used car purchase we will return to the dealer first.

The people at Kia Southwest made our sales experience...

The people at Kia Southwest made our sales experience truly satisfying and reassuring. We felt that each person we worked with, especially the manager Edwin Pena, were extremely helpful and honest about the price and the car. We drove from Waco even though their is a Kia dealer in Waco because a friend told us how helpful the team at Kia Southwest would be. We will certainly drive back when the time comes to get another car.

Emmanuel, Miesha, Cecil and Erica made my car buying...

Emmanuel, Miesha, Cecil and Erica made my car buying experience the best I've ever had. They were all so friendly and eager to please. They took the time to explain everything down to the last detail, even programming my blue tooth. I will recommend this dealership to everyone. Thanks to all who made it happen.

Called Keidron about a car I saw on the website. Within...

Called Keidron about a car I saw on the website. Within 30 minutes Keidron, Edwin and I had worked a deal and we picked up our car that night. There were no discrepencies on the paperwork from when we spoke the first time. We left feeling like we bought a car, not like we were sold one. Keidron called the next day to follow up and see if we had any questions about the car. Great experience all the way through. I've already referred 2 people to this dealership and will send more.

The above ratings given are based solely upon recent...

The above ratings given are based solely upon recent visits to this dealership. In the past, the ratings would not have this good. Just to give you a little history, after purchasing our vehicle (brand new) in 2005, I noticed the Service Consultants were different on each oil change. I began to notice how tired they all appeared to where they could not keep up with whether or not I have had certain services completed on my vehicle, therefore would print up a service list of items that have already been completed. Then when it was brought to their attention, they still didn't seem to understand. Clearly, they all seemed overworked, to be honest. I keep all my receipts for service, and I always used SW Kia's service center since 2005. Our vehicle has had a series of issues since day one, and I'm certain, if you read the history of the run around I experienced after purchasing this vehicle, you would readily understand why I will not, in the future purchase another Kia, however there's finally a light shining at SW Kia and it's coming from your Service Consultant, Mr. Darden. Mr. Darden displays consistent professionalism on each visit. In light of the fact this dealership has a "High Turnover" of Service Consultants, I'm pleased to see Mr. Darden is still maintaining a standard of excellence inspite of poor management. I hope this facility continues to improve. Afterall, shouldn't the dealership live up to the standard Mr. Bill Dickerson portrays Kia dealerships to be thru his television commercials?

Anthony Darden gave exceptional service as I took my car...

Anthony Darden gave exceptional service as I took my car in for routine service. Not only did he assist with my the service I knew about, he also helped me with a problems that I was not aware of. He was very personable and professional, and made my service visit very enjoyable. I would not hesitate to do business with Southwest Kia again because of his customer service skills.

MR. DARDEN GREETED ME VERY QUICKLY. HE LISTENED TO WHAT I...

MR. DARDEN GREETED ME VERY QUICKLY. HE LISTENED TO WHAT I NEEDED AND AFTER HAVING THE CAR CHECKED CAME BACK WITH SOME OTHER SERVICE I NEEDED ALONG WITH THE PRICE OF THE SERVICE. HE WAS VERY PROFESSIONAL. I HAVE ALWAYS USED THIS SEVICE CENTER BECAUSE I BOUGHT MY SORENTO FROM SOUTHWEST AND HAVE BEEN VERY HAPPY WITH TE SERVICE.

Mr. Darden has always made me feel that whatever the...

Mr. Darden has always made me feel that whatever the problem was, it was important, and he has taken care of them in a timely manner, even the air bag light had been on for some time and Mr. Darden took care of the problem within a week. He is an asset to the Kia Company.

They had great customer service. Salesman listened to my...

They had great customer service. Salesman listened to my concerns and made sure to address them. Pricing was reasonable and managers were eager to make a deal. I love the car and gas mileage. Happy with my choice. Salesman knowledge of product helped me choose this brand and safety reputation of Kia.

This was my second purchase through Southwest. I walked...

This was my second purchase through Southwest. I walked in and got a great price on the car I was looking at and a awesome price on my trade in. I didn't even have to play any numbers game with them. I knew what stock number I wanted before I went in by looking at their website. We sat down with the numbers they gave me the first time and was totally satisfied with them that I couldn't say no! It took a few hours to get the banks to answer back and the papers signed. Easiest car purchase ever. I will go back time and time again. I also recommend to anyone I know how great I was taken care of. The most important thing to me is that they recognized me and who I am even having only been there once before. These are good people. Tell them Amber sent ya!

Jose was great. He was helpful and always kept me updated...

Jose was great. He was helpful and always kept me updated on what was going on with my car. When another retailer fumbled on the car job, I took it to Kia and they fixed it. I will not go to any other retailer but Kia anymore after this. The experience was great.

The sales service at Southwest Kia went out of their way...

The sales service at Southwest Kia went out of their way to see that our experience was exceptional. The only distraction to a perfect sales experience was in the slow response of their computer system in setting up credit. The sales person, on the other hand, went above and beyond to try and close the sale.

It was a great experience! Even though I did not buy the...

It was a great experience! Even though I did not buy the car, I was treated great. Erica, was fantastic! I will buy from her soon! The while sales staff treated me with the utmost respect, and my car buying experience fantastic! Thank you, KIA for a great job!

Let me just point out something that is VERY rare when...

Let me just point out something that is VERY rare when purchsing a new vehicle-- at no point in the process of did I feel any pressure! I was even urged to not go ahead with the purchase if I didn't want the car... Which was definitely NOT the case. My salesperson set me at ease by explaining everything as clearly as she could! So nice to know as well if someone doesn't have an answer right away that you won't be lied to just to get strongarmed into buying. The staff was very helpful, I was even introduced to the service team and given the roadside assistance program information on the advisor's card! Great warranty, great service, GREAT car! Never driven a Kia before, and I will never drive anything else :)

I went in to southwest kia on Hampton and from the start...

I went in to southwest kia on Hampton and from the start I was greeted with a smile everyone was so friendly and uderstanding for my wants and needs.the young man Roger was very helpful answering all my questions.all I can say is I love my new Kia and i would recommend to all my friends and family.

Everyone was very friendly and helpful. I came to the...

Everyone was very friendly and helpful. I came to the dealership looking for a Sorento, and Erica was very professional and knowledgable. I found the dealership and subsequently the service shop (for routine maintenance) to be well run and very customer service oriented. Thanks for all the help, I will be back!

Our family visit was to test drive a Soul. Poor...

Our family visit was to test drive a Soul. Poor Erica....we drove almost every color there is of the Soul. Erica was a great fit for our family. After about the second test drive my son and I felt like we had known her our whole life....she is such a joy! Of course we decided on one and Erica is very knowledgeable on the product and the demo was very informative. Great experience! This was our son's first exposure to the process of purchasing a vehicle....I hope that every new car experience in his future includes an "Erica". Thanks Erica!!!The Tackett Family

My wife and I were in need (she was in need) of a good...

My wife and I were in need (she was in need) of a good used vehicle. We had found a few on-line deals which took us to Southwest KIA. We were met by Erica, she is thoughtful and knowledgeable about the KIAs and the product she represents. Even after heading to another dealer we went back to Erica and closed the deal. No mess; no fussgot through financing without any issues and drove home in our Sorento. Great place and great people.

I am a new car owner and Southwest Kia made me feel that...

I am a new car owner and Southwest Kia made me feel that way from start to finish. Everyone was nice and showed much interest in what I was looking for and helped me find it right away and drove out with my new Kia Forte the same day (which rarely ever happens). The facility was clean and neat as well as the employees. The price was right on the money in my opinion and I would most definately recommend Southwest Kia to any who are looking to get in a new or used ride of their dreams.

I recently purchased a preowned vehicle from Southwest...

I recently purchased a preowned vehicle from Southwest Kia and cannot even begin to tell you how surprised I was by my experience as a new customer. The staff worked efficiently at securing the best financing and pricing. Terry and Erica were friendly and helpful. I was educated during every step of the process, from product knowledge to transparent and honest explanations of the finance process. They are identity theft compliant and the quality of customer service was unsurpassed. Definitely a reputable dealership!

Alex is a great Service Rep. I had called with my...

Alex is a great Service Rep. I had called with my battery being dead and didn't know what to do.She told me to call the 1-800 number and I could have my car towed to the dealership at not cost to me.I didn't realize I had that option. Alex is very knowledgeable and very friendly. I will come back to Kia again. I would like her to be named employee of the month if possible.thank you,Bonita Brown

My husband and I went late one Tuesday evening. It was a...

My husband and I went late one Tuesday evening. It was a very busy night given that the end of the year was near. We were lucky to get Erica's help that rainy night. We took a Sorento for a test drive, but had others we wanted to view before making our final decision. We went to another Kia used car site and was kinda hounded by one of their salesman to buy from them. Let's just say that we felt Erica Sutherland was not pushy and made our decision easy and was totally hassle free. I recommend Southwest Kia on Hampton! Our Sorento has been a great SUV! Our customer service experience was great. I work in customer service myself and tend to be picky about how I'm treated. Erica and the other staff were all very friendly and helpful!

MY SALESPERSON WAS GREAT, I GOT A KIA FORTE, I WOULD HAVE...

MY SALESPERSON WAS GREAT, I GOT A KIA FORTE, I WOULD HAVE LOVE TO HAVEGOTTEN AN SUV OR SOMETHING ELSE, OUT SIDE OF THE FORTE. I WAS ONLY APPROVED FOR THE FORTE.THE PAYMENT ARE TO HIGH FOR. BUT OVERALL NO OTHER PROBLEM. MAYBE LATER I CAN GET SOMETHING ELSE.

I have never experienced such horrible customer service...

I have never experienced such horrible customer service before visiting this dealership. I was given the run around. I tried to contact them by phone and email and I never got a proper response back. When I tried to do a follow just to be sure, I was once again lied to. I would not recommend that anyone deal with this dealership!!!

We had our own finacing.We called 3 times and asked if...

We had our own finacing.We called 3 times and asked if there was any hidden fees or anything that would change the price of a new Soul. Paul assured us that the price WAS as advertised. HE LIED! HE LIED! The price went up $2000 if we did not finance w/them. We drove 50+ on the promise that the price of the car was as advertised. Paul LIED ! There was an $500 add on fee because I was not ex-military, etc. This dealership is DISHONEST at the worst level. DO NOT DO BUSINESS WITH THEM. I heard rumors about them and decided to give them the benefit of the doubt. I made a grave mistake. PAUL LIED TO US FLAT OUT ! I have NEVER been more disappointed in a person.STAY AWAY FROM SOUTWEST KIA. They are a huge RIP OFF ! ! ! !

They were wonderful and I bought a new rio for under 10k....

They were wonderful and I bought a new rio for under 10k. The process was easy and simple. I was in and out in less then 2 hours.Theuy had ample supply of cars to choose and never felt any pressure. I was surprised in how easy the transaction was.

The deals are not that good as they say. I came in here...

The deals are not that good as they say. I came in here and asked to see the $7,900 Kia Rio that I saw on the TV commercial and he kept saying "you dont want that" 10 times and I asked to see it any way and he goes and tries to show me a '02 Mitsubishi Mirage (a car I didn't know that much about), and right off the bat I see that it came from New Orleans (Mits. dealer decal on trunk). I say "I know what's going on here, You are trying to put me into a flood damaged car that you know you can't sell",He told us to get off his lot if we didn't like his selection of "Quality" pre-owned vehicles. Now I don't call flood damaged vehicles very quality do you?? Anyway on the way out I see the kia and I get out and looked at it and it was really stripped!!! Stick,No A/C,No radio. Who the heck would want that??