South Street Auto Sales

3.4
Overall Rating

Customer Service: 3.5 Buying Process: 4.5 Quality Of Repair: 3.7 Overall Facilities: 4.1


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Great service

5
shahriar on 06/07/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

employees are very professional. they dose great service and very fast processing. i rely enjoy shopping from them.


NO CUSTOMER SERVICE

1
CJ on 07/25/2014

Customer Service: 1.0

Was at this dealership and was with my mom, I was going to be buying a truck! already had a check in hand and had looked at the two trucks I liked on line and went by on sunday to look for myself. It was Wed 7-23-14, around 12pm, it was a HOT summer day but we cant pick what days we have avail to shop! My mom and I walked around looking the ones I liked (for about 10mins) no one came up to us, my mom walked across the parking lot into the sales building. She had to walk up to someone's desk and asked them about one of the trucks out in the lot she wanted to see and test drive, he printed her out a info page about the truck and keys he said here is the info on the truck, the keys, if you like it come back in. She was kind of shocked that he wouldn't even look at her or even get up to show her the truck or talk about it. she asked what is the bottom line you would take for this truck? he said nothing less then $500, she said not $1000 less? he said No you would/are just be wasting my time". My mom was so shocked she set the keys down and said NO you are wasting my time now!! she walked out. He didn't even try to stop her, it was as if he could care less about selling a truck! I would not go to this place, to be treated like that was uncalled for. Plus we sent and email online to their web site and still have not heard one word from them!! I will buy my truck from some one who will take the time to show they care...Any REAL car sales man/woman want to sell me a truck??! I hope its not because we were woman looking to buy a truck!! because that is just not right. they have no customer service, don't care about making a sale. I have never seen a place like this before!!


buyer beware

1
Never again! on 05/14/2014

Customer Service: 1.0 Buying Process: 1.0 Quality Of Repair: 1.0

Purchased a diesel truck recently from this dealership. The title had the incorrect fuel type which did not allow me to register vehicle. They corrected the issue quickly by sending a correction letter to the DMV(I had to make two trips to DMV). I was promised a call to keep me posted on the progress. I didn't receive a call. When I followed up with the dealer, the person I spoke with was less than cordial. Another issue with the vehicle was the drivers door lock didn't work when I purchased vehicle. My mechanic repaired lock(required a new lock). I then contacted the dealer about this issue, emailed invoice and waited to hear back. After several calls, the owner returned my call and immediately became aggressive towards me about the cost of the lock and repair. When I asked if he would help cover the cost, he said 'absolutely not' I should have come back to the shop for the repair. The dealership is 1 1/2 hours from me and needless to say, they missed the problem before the sold me the vehicle. I would not recommend this dealership!


Write Review

5
VinksEvoX on 08/03/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Dealership was easy to find. Employees were very nice and great to deal with. Salesman seemed to have a lot of experience in the car selling/buying business. Some dealerships will try and rip you off, I had no such experience here at South Street Auto Sales. Owner of the dealership stepped in on my purchase to make sure all was going well. I bought a brand new 2013 Mitsubishi Evo with under 200 miles on it. Walked out saving a lot of money. I recommend this dealership to anyone. Nice antique cars to look at when waiting around. I did have to wait a decent amount of time because the finance manager was busy with other customers. No problem for me with the deal I walked away with.


REPEAT HAPPY CUSTOMER

5
Anthony on 07/27/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have been buying cars for my whole family from SOUTH STREET AUTOS for 20 years. They have the best and biggest selection of used cars in the area. If you are looking for a good used car and a friendly dealer ship this is the place.to buy your next car he always has over 100 cars in stock


Fair & Honest - I Highly Recommend!

5
Larry K. on 01/23/2013

Customer Service: 5.0 Buying Process: 5.0

I was shopping for a very specific Corvette convertible and found a 2006 available at South Street Autos. Since I am from central New Jersey and was facing a 3 hour 25 minute drive to Maryland(according to Mapquest), each way, I called hoping to get some information about the car that was not listed on the website. Wayne was extremely helpful and courteous on the phone, answering all my questions. Most cars look great on the internet and then you get there and it's not what you expected or hoped for. Wayne and John were totally upfront and honest about the car. They were very understanding of how far away I was and were kind enough to pre-negotiate the price on the phone (most dealers would not do this) and provide me with an "out the door" price so that all I had to do was make the drive there and hope it was everything they said it was. Well, I made the trip and it was as beautiful in person as it looked online and was EXACTLY as they had described it. Because we worked out a price that was fair to everyone and the car was what I was "sold" on the phone, I bought the car on the spot and am thrilled with my purchase and the quality of the car. I would definitely make the 6-7 hour round trip again to buy a car from them, it was well worth it! Thank you for your honesty and fairness!


Find another place to buy, this place is pathetic

1
Ken on 01/13/2013

Customer Service: 1.0

E-mailed on a Monday to set up a test drive for a 11 year old Corvette for Saturday. Was told to call back on Friday to make sure the car was still available. During the call the salesman started yelling to someone about the car and came back on to inform me that there has been a lot of activity on this car and someone was in the dealership yesterday working on a deal. We agreed that unless I heard back that I would be out in the morning to take a test drive. What the salesman did not know was that I visited the dealership on Sunday when they were closed and saw the car inside the showroom. So when I showed up on Saturday to find the car still in the exact same place in the showroom I knew the song and dance on the phone was a dishonest ploy to apply pressure. This was further confirmed when I opened the door to the car and the mileage was 7,909, the exact same mileage listed on the web site a week earlier. Clearly the car had not been test driven by the so-called prospective buyer mentioned on the phone. We were told that since it rained the night before that we could only take the car out if we agreed on a deal. My wife mentioned that we looked at another Corvette the weekend before and the car did not start at another dealer and we would only consider a deal after driving the car to which the salesman, in a very condescending manner stated, "ma'am, the car will start". At this point there were three salesman standing around us and their only concern was that the car was very clean and taking it out after a rain would require cleaning it again. My wife then said that we have a check in our pocket and your not going to let us drive the car so it won't get dirty? The three agreed that yes, they didn't want it to get dirty so we walked out. If you're in the market for a vehicle I suggest purchasing from another dealership, this place had no interest in working with a prospective buyer that would be paying cash and set up an appointment 6 days in advance and kept the appointment. Take your money and your business elsewhere.


Not happy.

1
Sheila on 10/19/2012

Customer Service: 1.0 Overall Facilities: 1.0

I went there to take a look at a 2008 Challenger SRT8. It was drizzling a little. The salesman really didn't want me to take the car out because it was raining... cause ya know "its a muscle car". He didn't think I could drive it because it was raining. Let me mention to you now that I'm a woman. I just wanted to take it out around the block real quick to see if the ride was smooth. I asked for the window sticker information. He couldn't find it. I gave him my email so he could send it to me and guess what. I never heard from him again. I told him I was serious and would be buying within the week. I've been looking at Challengers for several weeks now. I've had several salesman keep in touch with me and eager to answer my questions. Needless to say. Two days after test driving this car (which I was very partial to and just needed to see the information on it) I purchased a 2013 RT. This place was more interested in the QFC they had for lunch than to sell me a car. I hope its not because I'm a woman and was looking at a "muscle car"... I'm hoping they are just really lazy!


Honest, low-pressure used car dealer

5
DC Professor on 04/18/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I don't trust used car salesmen or dealers. I believe their general reputation for hype and dishonesty is well deserved. My experience with South Street Auto was remarkable not only because it contrasted with nearly every other used car dealer I have visited over many years. It was absolutely positive. This is a professional operation. Here are the details in brief. I went there on a Saturday to look at a 2004 Volvo, which was advertised at a price $2000 below book value. The test drive was good, and the car seemed to be exactly as they advertised. They said their mechanic had checked it out thoroughly. But I wanted my Volvo mechanic to inspect it. They were very accommodating. We agreed that I would tentatively buy the car, and they would wait to put through the paperwork until they heard from me by the end of the day on Monday. On Monday my mechanic found three items of concern: a noise in the alternator that sounded as if it were near the breaking point, a leak in the power steering reservoir, and a crack in the seating for one shock absorber. South Street Auto was surprised by the finding, but readily acknowledged that these were meaningful concerns. I proposed a compromise: they would replace the alternator, and I would repair the other two problems at my mechanic. Within an hour the salesman had the owner's approval for this compromise. They replaced the alternator with a new one the next day while I waited there. Bottom line: South Street Auto is a company with honest, decent salespeople who treat you with respect, and who are willing to admit a mistake and to help in correcting it. The car is terrific, and was a great value even with the $450 in repairs, and the experience buying there was first rate. Let me note that I am a real buyer, I am not a relative or friend of anyone at South Street Autos, and they did not ask me to write this review (and don't know I am writing it).


Great experience

4.7
Srunner on 12/29/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Easy to deal with and out of the dealership within 30 minutes after agreeing on a price. Salesman did not apply high pressure sales tactics. I would recomend them to other buyers


Watch the Little Things

3.8
Jack Kapp on 09/12/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 1.0 Overall Facilities: 4.0

The Dodge Durango purchased is a very nice vehicle. However, one of the two remote door openers (clicker) was broken. Replace the battery but still dead on arrival. The Cost to repair (replace) was $250. Not covered under 1000 mile power train warranty. Now after 2000 miles the check engine light came on.


$25,995

Mileage: 39316

Color: Other

Transmission: 4 Speed Automatic

Body Style: SUV

City: Frederick, MD

Engine Type: H-4 cyl 2.5L

$22,795

Mileage: 65290

Color: Black

Transmission: 8 Speed Automatic

Body Style: SUV

City: Frederick, MD

Engine Type: V-6 cyl 3.6L

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