South Point Dodge Chrysler Jeep Ram

Deceptive and manipulative

Deceptive and manipulative... I felt cheated as soon as I figured out what I really signed and of course, now they are completely unresponsive! Don't go here!

Lied To Me and Wasted My Time!

I visited this dealership looking for a Jeep Grand Cherokee but was out of my price range. The next day I called the sales agent for pricing on a Jeep Cherokee with all the features I wanted. I specifically listed every feature that was a deal killer if the car did not have it. They told me they had exactly what I was looking for. The manager called me to tell me the price. He was very vague about the price and would not give me an exact walk-out price, however He did say it had all the features o wanted and the walk out price would be under $35,000 but he's work out the exact amount when I'm there. I drove all the way to south Austin expecting to take home my new SUV. When I got there, I had to wait 30 mins just for them to get the car. While test driving it, I determined it did not have all the features I wanted. I asked the sales guy "Why am I here? Why did your manager have me come all the way to South Austin if this isn't what I asked for??" The sales guy told me to wait in his office while he called his manager. I waited another 25 mins for the manager (by this point, I've missed my friends baby shower in North Austin, which they knew about and still asked me to come in When they didn't have what I wanted.) Then the manager finally came in the office and had the nerve to tell me that I had 2 options, I either needed to increase my price to get everything I wanted or I needed to give up certain options. ... I could not believe he had the NERVE to Waste my time by telling me they had what I wanted for the price I wanted, make me wait a very long time just to see the car, miss the baby shower I told them I was going to, all for a sales pitch for a car I didn't want. I will never go back to this dealer again. I highly suggest you don't waste your time either!

Great sales guy

Bought a new 2016 200 from Aaron Rodriguez. One of the BEST sales guys we have meet. He went above and beyond to get what I needed.

False advertisement and untruthful employees

Go to Covert Dodge and talk to Charles Black! They are much better people then South Point Dodge....here is why!I saw an advertisement on Google for $18,000 off Ram Lone Stars. I called and asked the gentleman that answered the phone if the deal was going on. He said yes so I drove 45 min to meet with a young lady and she assured me the deal was going on. I sit with her and go over all my needs as far as payments and all that. I tell her what my max payment needs to be. I explained to her to please not waste my time because they are not going to push me into something I know I can't afford. She explained that she wanted to get my payment amounts to make sure she doesn't show me something I can not afford. Fair enough I thought. Then the typical sales stuff starts of going back and forth...she leaves and comes back and says No it's not going on for the $18,000 but we have another deal on for $16,000 off this ONE truck. I was confused on why I have the screen shot of the advertisement for $18,000 from 2 hours before was not going on. She said it ended yesterday. Well, I have the advertisement from Today and 2 employees already said it was going on. Now all of a sudden its not and its $2000 dollars less? She didn't really have a response. She explained to me that she and another person in the back worked the numbers with the payment I could afford and said they could give me a good deal that fit into my payment on this ONE truck. I decided I wasn't going to fight it. She showed me the truck. She explained to me that it was $16,000 off the $36,000 dollar price. I liked the truck, even though it was not the I went there to get, and decided to go with it. We go through more stuff and she asked me to fill out a credit app. I didn't want to at first cause I wanted to make sure everything as she said was accurate. She reassured that everything was good. I went over the price with her several times and she made me feel comfortable that I was getting a good deal. So I filled out the credit app and they run my credit, which I have a good credit score, and she comes back with a paper that shows my payments on the truck. WTH ...now the truck has jumped up $11,000 dollars!! Making my payments double!!! She didn't really have an answer for me and sends someone else over. I can't remember his name but I am assuming it was a manager. He explained she made a mistake and was sorry. He showed me how all of a sudden the numbers changed. Some how on his paper the value of the truck went from $42,000 to $47,000! Come on really!!!! Its not a fancy truck and with no leather no extras but a back up camera. I have spent several hours in here and delt with 3 different of your employees and all 3 don't know what the heck they are doing around there!?! He showed no concern about my experience with South Point Dodge. He didn't care at all that they have false advertisement and that the employees there don't know what they are talking about! I was extremely disappointed in my experience with them. He wouldn't even meet me half way on the price even though THEY made the mistake and more then ONE mistake involving 3 employees. I know how car sales go, but dang people. You have 4 people working for your company that either don't care about your reputation, don't care about the customer, don't know what they are talking about, and just waste your time for HOURS!!!. I know they were probably hoping I would give in and buy it at that price but seriously $11,000 more!! I did not come in there trying get something for nothing. This was y'alls advertisement on Google and they the words from YOUR employees. I came in there with every intention of buying a new truck I was not there just tire kicking. Its unfortunate you have people like that working for you and that you would lose a sale because of their lies and decent and your false advertisement. I really hope no one else goes through what I went through with this company. I am still in search of the truck I want and I met Charles Black at Covert Dodge and he has been AMAZING so far! He is kind, and listens to my needs and not one time pushed me around or tried to sell me something I can't afford. Stay away from South Point Dodge.

I have purchased three cars from South Point Dodge.

I have purchased three cars from South Point Dodge. My latest purchase was the best yet. Amanda Day was my sales rep. and she knew what she had in stock and where it was on the lot. I had an appointment at 3:00pm and I walked in and was driving out in my new 2016 Jeep Cherokee by 5:00pm. I told Amanda what model and color and she showed me the different levels and options. I test drove the car and Amanda went over all the options it had. It was nice to have a sales rep that knew everything about the car I was test-driving. I went back to the dealership negotiated a little and signed papers and was out of there in 2hr. I would recommend if you are looking for a car from South Point that you contact Amanda Day and setup an appointment. Thanks Amanda for all your help with my new Jeep. Ty Webb

OLD FOR BRAND NEW!!!

CAME HER TO CHECK ON MY CAR, BECAUSE IT BROKE DOWN A FEW WEEKS AGO....AND CAME TO SEE WHAT OTHER OPTIONS I HAD. PATRICK CHUKSORJI GOT ME APPROVED FOR A 2016 JEEP PATRIOT.... NO MONEY DOWN!!!! I FEEL LIKE THE QUEEN THAT I AM!!!! THANK YOU SOOOO MUCH....

DONT BUY FROM HERE DONT BUY FROM HERE

If I could give them zero stars I would. I recently wrote a review a little over a month ago stating how amazing it was to buy my car here and how much they helped me. DISREGARD COMPLETELY!!!! My car was taken in about 2 weeks ago to get some cosmetic damage that was already on the car fixed, they told me they would have it for 3 days at the most so of course I was fine with it. But here I am 2 weeks later still with a rental car. I was brought my car back twice saying everything was done and both times they had to take my car back. At this point I'm not even sure if they're servicing my car or just keeping it parked somewhere. I was told I have another week to wait so that would make it 3 weeks without the car I pay PAYMENTS on. It's beyond ridiculous. On top of that they tried getting me to come in and sign papers that completely changed my payments and added on more months a month after already having the car WITHOUT EVEN TELLING ME WHAT I WAS GOING TO BE SIGNING. Completely unprofessional. They are completely in it for the money and not for the customer service.

Scott was very knowleadgable and helpful

Scott was great to work with. He pointed out the difference on the two styles we were considering. We will definitely keep him in mind when we are ready to purchase our truck.

Good experience

Patrick helped us secure a new trailhawk and we are happy with the deal we got today. Love the 3 year free oil change deal

Bought a new car

Worked with when we didn't think we could make it work. We were very happy with the deal we made. Their music selection leaves a lot to be desired...

Found us something affordable and nice, salesmans work great

Finding something took a bit, but at the end it was all worth it, and we left in something great! We had great customer service and great prices...We were also shown deals that we didn't know about, which gave us options!

Best car deal of my life

Thank you so much Patrick! From south pointdodge I didn't even know that I could qualify for a brand new car. Patrick and Alton worked that tail off to make sure that we received the full price for our trade in and got us into a Chrysler 200 with a low monthly payments. Thanks again Patrick!!!

trade in

Very helpful. Worked with us. Great customer service. Very pleased with my purchase. Will b back for future purchase. Great people good communication explains every detail. Good prices and deals

Good service. Joel is awesome

Good job guys. Took sometime, but I'm happy. Would like to have had someone meet me in the lot. Had to go in, but Joel was quick and attentitive. Thank you for the hard work and results.

Smooth easy

Process of buying car was a bit challenging because of my many different option that the dealership had for me but I then came to a decision with the help of Patrick to find the car that was perfect for me.

Amazing carshopping journey!

This dealership is so welcoming. From the beginning of the interaction with the salesman to the end of the paperwork in finance. Thank you Jose and South Point Dodge for finding me the right vehicle and making it work for me.

Amazing Patrick!!!

Patrick can work wonders, me and my wife was driving by south point dodge when we saw a black lifted jeep wrangler. We decided to stop by and check it out; Patrick was very friendly and explained every inch of detail about wranglers to us; we immediately went on a test drive. Even though we didn't purchase that particular wrangler, we got exactly what I and wife have been searching for, the best part is that we weren't even planning on buying a jeep that day; Patrick made it happen. Couldn't thank you enough Patrick!!!

Superior service that meets your needs

The sales department work with you to get the vehicle at the right price. Very friendly. Always helping to make the customers happy. Staff you can count on.

Poor Communication/Highly Unsatisfactory Service

First and foremost, I am not a vengeful person. I never leave bad reviews, but I honestly feel like I have a duty to share my experience with South Point so it might help someone else avoid the utter drama I went through. I bring my car in (while its running fine) because every few months the car battery dies and I figure there is a slow battery leak occurring via a wire connecting the alternator with the battery. The service tech seems great a first, tells me they might be able to diagnose it the next day. Fast forward a week and the car is finally looked at. Keep in mind though, communication is horrendous. My service tech often seemed impatient, aggravated and annoyed. He tells me its the battery wire harness and that it will be $670 to fix, which I dont dispute because I knew taking it to the dealer would be expensive.Well, when I am due to pick it up, the service tech tells me the battery light is now on and my battery is faulty and needs to be replaced. This alarms me because I JUST replaced the battery two months ago and its under warranty, so I call AAA to come out to South Point and replace the battery for free. I am told once the battery is replaced, I should be able to take the car home. They seem certain this is the only remaining issue. As my AAA agent is replacing the battery, he brings me over and shows me that a part of my air filter cartridge is broken and a clamp on the side is missing. This was a clean break that must have JUST occurred. He stresses that I tell the service center and have them replace it for free since they must have just broken it while repairing the vehicle (the part itself was not broken before I took it to South Point). Anyways, I put that issue to the side for the moment. Even after the battery has been changed by AAA the battery light is STILL on. And the car starts dying. After leaving South Point without my car, my service tech calls and tells me they overlooked something (a wire) that was causing the battery light to come on again and the car to smoke up. They fix it a few hours later. I tell them about the broken air filter cartridge, and they blame it on the AAA agent. Refuse to fix it.I spent $40 that day just getting to and from the dealer on a ride sharing app, missed lunch, had to deal with grumpy unaccommodating service tech, only for them to tell me they need more time to fix it because this wire was overlooked. The LEAST they could have done was reimburse me for the $40 I spent that day on rides to get there- taking it off my final bill. I spoke politely with the service tech to express how unsatisfactory the entire experience was. Does he offer any apology, small discount, anything? No. Simply blames previous mechanics who worked on the car for the shotty work they did. Heres the cherry on top. I pick up my car, pay the full amount, and its not starting properly. This has NEVER happened before, it was now chugging to start. I knew something else was now wrong. I was so upset at that point that the thought of arguing or leaving my car there another day was too painful, so I left and took my car to another more reputable mechanic and sure enough, there was another issue that needed to be fixed.Please, please, please, do yourself a massive favor and avoid this service department. The lack of accountability, customer service, communication, actual maintenance... it's alarming and unlike anything I've experienced before. I should have read the reviews, and I take blame for that.

What a great experience! Patrick Chuksorii ROCKS!

Patrick was able to work some magic and I left the dealership getting just what I wanted! This dealership earned my business with their make it happen attitude!

Easy, painless and never gave up!

Amanda Day was our salesperson and she was amazing!! We live far away and I told her exactly what I wanted, for the price I wanted and she was able to get it for me!! I was able to do things over text and phone call and come in and sign papers! Everyone was very nice there from the front desk to the financial department! I would definitely recommend that dealership and Amanda Day as their salesperson to anybody I know!

Very understanding.

I went to south point a fews days ago looking for another vehicle. Extremely nervous because I'm a first time buyer, they guys where amazing and took time to explain everthing to me. Knowing my budget,they worked with me and got me into something I fell in love with ! Aaron was AWESOME !

Thank you Patrick !!

Amazing dealer. Helped me find the car I wanted and I left very satisfied. Great guy! Give him 10 stars if I could. Thank you pat

Great car buying experience!!

I went in looking for a used car but when I wasn't approved for a used car loan, the salesman that was helping me told me he could help me find something NEW in the price range I was looking for. I was very skeptical at first but a couple hours later I drove home in a new 2016 Dodge Dart and it's honestly the best purchase I've ever made!! I definitely recommend going here!!

Never gave up

Joel was top notch in helping my wife and I get a new Durango. He never gave up and just kept plugging away to push until he finally got a yes. Thank you so much for everything Joel.

New car perusing

Henry M. was very helpful. I knew what model/make I wanted so he showed me what I wanted to see right away. No gimmicks or trying to change. He answered all my questions and was pretty patient. Finance guy was awesome too.

Purchased New vehicle

My sales Rep Aaron was awesome. I came with my whole family and he was very patient with us. It took us 5 hours to finally make out decision and was helpful with all our questions. Super comfortable the moment we drove on to the lot. Thanks Doge for the great service.

Really good experience

Friendly workers and really helpful,they give us the best time in dealer ever, pretty funny and low prices, quick work and super nice treatment

Great experience!

Stephanie is the best, hands down. She goes above and beyond to ensure that you leave pleased. She is very patient and very personable which makes you comfortable when doing business that can be as stressful as car buying. Her and Alton are two of the nicest people in the car buying industry, I'm sure of it. I couldn't have asked for better people to have been helping me buy a car better fitted for my family.

Wife is mesmerized by the new Jeep

I was $11,539 upside down on my camero, a product of a predatory lending, it was eating me up and I needed to get out of it. A friend recommended Patrick at Southpointdodge to me, I called his cell phone and set appointment with him. Before I even came in he already did all the leg work in picking the perfect new 2016 Jeep Wrangler that matches the description I gave to him. I came in and he worked like crazy to get me my car's full price value in the trade-in with a monthly payments that leaves more money in my pockets. My wife and little ones love the Jeep Wrangler unlimited and I couldn't be more satisfied. I'll absolutely recommend this dealership, the sales people are very knowledgeable, respectful, and accommodating.

Did everything I was looking for.

Henry went above and beyond data fast paced dealership. Looked at more vehicles than I can remember , with him and his team getting the job done. I shopped a lot of dealers and kept coming back here. Good job.

Stephanie Macphearson went above and beyond customer service

Turning in a lease from another brand and dealership and taking out a new one is a bit stressful. On top of that, finding the perfect vehicle is even harder. But thanks to Stephanie and her customer service driven personality, she was able to help us find the perfect vehicle at the fair price. Stephanie world around the clock and was very responsive! We emailed, texted and called and the was excellent in replying and answering to all methods of contact.At the end of the day, we are very happy customers because of Stephanie's outstanding customer service. I strongly suggest asking for her as soon as you walk into South Point Dodge.

Chaos turned into perfection

I came into this dealership and was lucky enough to get Stephanie! I've only ever leased from Kia and was interested in seeing what else was out there and needed help through the process. Stephanie was the perfect fit! My boyfriend and I test drove, what felt like, every car on the lot but Stephanie was super patient with us. After 4 - 5 long hours of talking to Stephanie and her manager Alton I went home with a perfect car, or so I thought. The car wasn't coming for a few days and when I went home and looked up the car I realized there was no sun roof. I had a mild panic attack and sent several emails (knowing nothing would happen due to it being Sunday) and sat (im)patiently for Stephanie or Alton to get back to me. On Monday I heard from both of them and after several email, text and phone call exchanges I came back to the dealership on Thursday at 7pm. Stephanie had the perfect vehicle waiting for me in the parking lot and after 2-3 more hours (SORRY GUYS) I got to drive home in the PERFECT SUV! I'm so excited for this car and this entire experience makes me know I can trust Jeep for years to come to take care of me. Thank you for being so patient and spending so much time with Javier and I! Y'all are great!

Great Awesome and Professional

Thomas Blake was very attentive to our needs were met. Outstanding job for Mr. Thomas Blake. I will recommending my friends and family to visit your family here at South Point for the best deal in town.

Great Experience

I went to South Point looking for a used pickup truck. I worked with Thomas, who was friendly and worked hard to find exactly what u wanted. I ended up getting a great deal on a new 1500, will definitely be telling my friends to go here.

Excelente service from Denise Stasko and Preston Shelton th.

Excelente service from Denise Stasko and Preston Shelton greyhound customer service and very profesional. I will refer my family and friends to tiempo both. Thank you for your help with my 2016 Dodge Journey Crossroads perchas.

Amazing experience!!!

Had an amazing experience at this dealership, they worked with me and gave me what I wanted. Excellent customer service. The manager and sales associate where helping me the best way and just like that got a brand new Jeep Patriot!!

Our Sales agent

Denise Stasko did a fabulous job helping us find the right Jeep. She went out of her way to make our experience at this dealership pleasant. Thanks Denise!

I got a Jeep!

Henry M. was very great and polite. He was super helpful and managed to score my dad and I a great deal! I am now the proud owner of a 2016 Jeep Renegade!

AMAZING DEALERSHIP!!

South point dodge is the best dealership in the nation, my salesman Jose did an amazing job, and I left with the vehicle I wanted!

I finally got my Jeep Rubicon Thanks to Stephanie

If your are looking down right honest Salesperson you need to see Stephanie at Southpoint Dodge Jeep.Not only is she an awesome salesperson but she is also Veteran. She helped me get into a new and better jeep than i had before when no other dealership would even try to help me at all. So thank you Stephanie for your great help and thanks for your service for this country.

Stephanie Macpherson was amazing!

I went to South Point Jeep dealership and was greeted by a woman named Stephanie Macpherson. She was a wonderful person and very helpful as well as patient. I told her what my budget was and what I was looking for in terms of leasing a new jeep. She took my word very seriously and didn't give me the run around like some many others do. Long story short, Stephanie made what I was looking for in a new Jeep come to life. Thanks Steph!

Stephanie Macpherson

This slaes person is best of the best that I have dealt with in my whole life! She was very helpful and very professional and polite! I really liked the way ahe goes around and deal with pretty much everybody at the dealership to get me the SUV I wanted and get me out of there! She treats the buyers like she knew them for a while and also picked the SUV for me while I wasn't even sure what to get! Eventually, and many thanks to her, I picked the right SUV and now we are enjoying it! Thank you Steph

Awesome car salesman thanks preston

Again I would like to say thank South Point Dodge for daily purchases great vehicle and I hope to come back and get against and great service thank you

Loving my sweet new ride!!!

Stephanie helped find me my dream car at the right price and walked me through every step of the buying process. She knew what I wanted and made it happen!

Very helpful and patient

Denise was friendly and patient, made sure I was comfortable with my decision and helped me trough the whole process. Even offered to deliver to my home.

Great Service, good selection

I arrived at Southpoint just to look for a car. I was greeted at the front door by Thomas Blake a knowledgeable and friendly sales person who helps me to find the perfect car for my needs. We were able to drive out a nice used Dodge Dart. I enjoyed working with Thomas. I would highly recommend choosing Southpoint for your new car purchase

Delightful

Denise was great and very sweet this is our 3rd time buying a car from here and have not had a problem we would like to thank her for helping us

Scammers. Make a deal then change it last minute!

Very deceptive! Made a deal on a jeep for my daughters 16th bday! Was leaving on a business trip for a full week! I felt like a got a great deal on the jeep! As we negotiated on price I made a few concessions on the used vehicle that I wanted fixed and they agreed! While I was away, I called every two day to make sure they were getting the deal done on minor repairs we had talked about and signed off on! I even put 1000.00 dollars down the day we made the deal! So this is where it goes bad... I call in the middle of the week to make sure everyone is doing their job in getting this jeep ready for me to pick up on a Monday when I get back! Was told three times, we can't sell you the jeep, it has a recall...... I asked then why can't we fix the recall and move forward? Got a call two days later and was told well the part could take 8 weeks to a year maybe to get the parts from Chrysler!!!!! I was now re thinking my time waisted at this dealership! Should have went to Benny Boyd! General manager there is worth a million bucks! They just didn't have what I was looking for...all of this was a bunch of crap! They told me the recall for the airbag was the reason they couldn't sell the jeep And it was grounded! So I called Chrysler and other dealerships to ask in fact was this true? Chrysler and the other dealerships said they had never had heard of such a thing! In my opinion I worked a good deal that day with some of their inexperienced sales people and by the end of the day the general manager saw the numbers and that they were losing money on the deal and used the ( airbag can't sell deal) so I would walk away! I filed a complaint with Chrysler corp. about all of this ! I Coles the deal 14 days later! Day after I brought the jeep home, ( get this) the GENERAL MANAGER CALLS ME AND SAYS I WOULD LIKE YOU TO BRING THE JEEP BACK! I want you to be happy ha says! Then he explained to me I got a REAL GOOD DEAL! Then he said "you know we could sell that jeep for awhole lot more Money!" Are you kidding me? That's what all of my 14 days of dealing with this sorry excuse for a dealership WAS ABOUT! It was a good deal for me, not them! They made a sales deal that they "supposedly lost money on" and treated me like crap. Told me they couldn't sell me the jeep because of a factory recall? They had made a deal with me and later realized their mistake and the way out was to tell can't sell the jeep! Chrysler had grounded the jeep?????? Cudos for Chrysler (Rene ) for the help she gave me on Chrysler end !

Thank You Lord and Thank You Mario Luna

I came in to service my dodge journey and a sales guy name mario came up to me and said i can get u in a new dodge journey and i just listen to him all scared wandering if i had to put money down but i did not have to he gave me good news and said i was approved again with no money down. Thank You Lord and Thank You Mario Luna. He deserves a raise. Every one come see Mario u can get a New Vehicle like I did.

BAD BAD BAD SERIVCE

On Saturday July 16 as my daughter was backing out of the HEB parking lot her 2013 Dodge Dart with 60900 miles on it decided to go into reverse but after that it did nothing you could move the gear shift but nothing happened. It stayed in reverse the key would not even pull out.The only thing we thought could be done was have it towed to South point Dodge. BAD MISTAKE IT HAS NOW BEEN A WEEK AND THEY TELL HER SHE DID NOT HAVE AN APPOINTMENT SO THEY HAVE NOT EVEN LOOKED AT IT TO TELL HER ANYTHING. HER DAD AND I ALWAYS SAID DODGES ARE A HORRIBLE CHOICE OF A CAR TO BUY. YOU BETTER BELIEVE IT DON'T BUY ONE AND RUN FROM SOUTH POINT DODGES AS FAST AS YOU CAN. I HAVE A KIA FORTE WITH 60000 MILES ON IT THE EXTENDED WARRENTY IS 100000 HERS RAN OUT AT 60000 SAME COST SO 900 MILES OVER AND SHE CAN'T EVEN GET A SERIVCE TECH TO LOOKED AT IT PAYING CASH. THEY HAD EVEN LOST IT THE FIRST DAY AND COULD NOT FIND IT SITTING IN THEIR OWN DN YARD. ONCE AGAIN RUN RUN AS FAST AS YOU CAN AWAY FROM SOUTH POINT DODGE.

Scam artist/terrorist/full of BS that never ends!!!

The only reason I gave a star is because you can't leave zero! My salesman Scott Gilmore was a complete idiot! I was told I would be getting a $500 visa card for buying a jeep from them and when it came time to hash out the numbers I then asked them to just throw that $500 towards my down payment. I was told that because I didn't buy jeep off their lot I wouldn't be getting the $500 Visa. I was never told of any stipulations. Finally we agree on a Jeep(that i did all the leg work for) that required dealer trade. So I'm about to sign papers and my salesman tells me that the jeep we agreed on was sold week prior. Now I knew it wasn't sold because I asked for the invoice day prior. So they ask me what features I want on my jeep they have to find. I told them everything thats on the jeep we agreed upon is what I want, and if there's extra features you'll need to eat the loss. So after 7 hours of going in circles, I leave with a loaner jeep. I get a call 48 hours later that my jeep is in. I go in and my first question to my salesman was "where did you get it?" He tells me it's the exact jeep I wanted from the original dealership. I then ask if they swapped my prior plate as I was registering out of state. He looks at me and says I don't know. How can you not know? It was something I asked you to do and yet he drops the ball AGAIN!!! I ask for a copy of my papers I signed and we go get them from the finance guy. I asked the finance guy about my plate transfer and was told he would take care of it. So my salesman heads outside and takes a picture to email the finance guy my plate info. While he was out there I was telling the finance guy this whole process was #$^* and completely uncalled for. Oh and the finance guy, Joel wasn't any better. He said I could call if there were any questions. I call the guy and no answer. I called at least 15 times throughout the week and still no answer. So I make one last phone call and ask for the title and registration department. I asked if they had everything needed for me to swap my plates off my trade-in. Lauren, very nice and helpful took care of me and got everything situated, well will see come August. I mention to her that I had the worst time buying a car from there and wanted to speak with the manager. Almost 2 weeks later he calls and I tell him EVERYTHING! I was asked what can they do to make up for un called for service i endured. I said give me the $500 Visa. he couldn't spit out NO! fast enough because that deal ended end of June. Bottom line, AVOID South Point Dodge at all costs!!! You'll thank me later.

What a nightmare

My car overheated so I had it towed to South Point Dodge - it was towed in on Monday night. First thing Tuesday morning, (7:00 am) I called and they could not find my car - said it was not there. I called other dealerships thinking AAA had made a mistake but they did not have my vehicle either. I called back to South Point and ask them if they had found it and they said no. I finally reached Marta who got up out of her chair and went outside to look - she called back and said yes the car was there. It was now approximately 10:00 am. I waited all day and no one called - I called back at 3:00 pm and left messages to no avail. Left voice mail for service and for the service manager - no call back. Finally called and asked the receptionist what I could do to get a call back and she said she would personally ask the service manager to call me. He did call me and was quite rude - told me they have over 200 vehicles on the lot for service and that people make an appointment 2 weeks in advance to have their car serviced. It appeared he thought he was doing me a favor. At this point no one had even looked at my vehicle so Tuesday as lost for repairs. I rented a car and hoped for the best on Wednesday. Wednesday Morning, the service manager called to say they had replaced a hose the car held pressure over night and once they test drove it, I could pick it up. Ten minutes later the phone rang and it was a service rep telling me that both of my fans had shattered and one had put a hole in my radiator. The car needed two fans, one radiator, a thermostat and then whatever else they found when they brought it back up and running. Length of time for this - at least a day.It is now Thursday and they called around 3:00 pm to say the car was ready - however, I was in a meeting and could not make it to the dealership by 6:00 pm. It is now Friday and I went to pick up my car - it took 45 minutes once I paid the $1700 bill for them to bring the car around - there was no service person to explain the work. I determined that day that this was my last visit. If I am going to do a favor for someone, I will pick someone else to offer my $1700 to. And, the top of the cake is that I received a call today from South Point Dodge asking me if I was in the market for a new car? Really? Of course the answer was only from South Point when xxxx freezes over - do they not even keep records of who they have provided unsatisfactory service to so they do not call them to sell them a car.

A Heartbreaking Tale

South Point Dodge tells the heartbreaking story of a down-and-out Sale Manager who is forced to take money out of his own pocket after a first time buyer threatens to walk out on the sale of a Jeep Patriot. Using a string of emotional appeals, bait and switch tactics, and financial misdirection to close the deal, he finally reveals in the end that he is actually doing the buyer a favor by sacrificing money from his beloved dealership in order to sell her the car at rock bottom prices. Featuring an incredible cast of characters, unforgettable plot twists, and an ending you have to see to believe, South Point Dodge will leave you feeling both elated and irreversibly hopeless.

Poor experience with service department

Took my 2012 Ram Cummins 4x4 in for two warranty leaks and was told it would be three weeks until someone could look at it so i made an appointment. I waited the time and took the vehicle to them when they requested me to do so per our appointment. Upon arrival i was greeted 10 minutes later by someone with an iPad who didn't know anything about cars, couldn't type in basic complaints/ repair info and was disconnected from reality. He tried to get plugged in to my OBD2 connection which i declined as my truck i rigged how i want it. He didn't know how to enter my information manually and told me he couldn't help me unless he plugged in!! I refused to allow this because my OBD2 is already used and he doesn't need to plug in to get my VIN and there were no hard or soft codes on the truck. I then waited about 10 more minutes for a gentlemen named Thomas i believe to come out and help me. He too was rude, incompetent and took 5 minutes to try and write down my 4 basic squawks which were: front drive shaft pinion seal leaks (again and Southpoint did previous repairs), front timing cover (front main) leaking oil, lube front drive shaft and get rid of belt bearing squeaking. I feel as if this is pretty clear and easy to write down considering i diagnosed the vehicle for you. Simply confirm it, fix it on time, communicate decently and i am a happy customer who would be back in the future. After dropping off on 4/26/16 (3 weeks after waiting for appointment) i get a call from Thomas saying they aren't going to warranty my vehicle even though it is under warranty blaming an exhaust system and intake on an oil leak (wrong and illegal). I call Gale the service manager who is a man of few words; says he will look into it and calls me back with info. He calls back in a reasonable time and says, Thomas was wrong we will cover it and you will be done in a day or two max. On 4/31/16 i follow up and am told the truck is almost done by Thomas and should be done tomorrow (5/1/16). 5/1/16 comes around and nothing so i follow up and he tells me it is almost done and they will have it back to me before the weekend. Weekend comes and nothing. i follow up Monday and Thomas says, "nobody called you? They were supposed to call you". I tell him no and he knows nothing about my vehicle. At this point i am tired of dealing with incompetent, unethical and low integrity employees so i tell him i am coming up there to check on the truck and settle this in person. Thomas pauses and says, "let me go check on it" puts me on hold and returns to tell me, "we are working on it". Now lets get this straight, i have heard the same thing numerous times so i know he is full of it. He then tells me after i probe him on the truth that they they really haven't even started on it and it is now 6 days of nothing. He blames the tech and says he is slow and behind and that he is just a messenger. Hmmm, why don't you walk outside and check in it yourself before making stuff up? It is only 100 yards to the back of the shop. I request a loaner be delivered about 9 am on 5/2/16 to my work and he said he can't until the afternoon. Really Thomas? You are doing pretty well so far and have made every mistake imaginable. I request a manager in which he says he is busy (mgr Gale never calls me back despite numerous requests to Thomas for a manager to call me). I am guessing Thomas is so bad at his job this isn't the first time and he didn't request a call from Gale on my behalf as requested. About 1:50 PM they finally show up with a new 2015 Ram 1500 that is a dirty, soiled loaner with paper tags on it. I am thinking wow is this how you keep your new cars? As of day 6, no legitimate updates, no communication and nothing but lies and more lies. Tell the client what they want to hear and deal with the rest later. I am sure the owner will make a blanket statement for me to call up there to sort it out but why? I have called up there for 6 days and your team is uninformed and blame each other. I just want my truck back, fixed properly by a company who communicates and has integrity.

Trying to schedule recall service

Got a safety recall last June. Called to set up appointment. Was put on random part list. Got another warranty in March. Called again. Finally got an appointment for April. Called in mid March to add another service to the order. Can't find appointment. Rescheduled the appointment. Called today to verify. No appointment. Went to the dealership. Got an appointment. Spoke with service manager....part for additional service is not under warranty. These people have their heads up their xxxxx. They have no idea how to schedule appointments. They have no idea how to answer phones. I am sorry I ever bought my car from these people.

Liars,cheats and theives

This place is the home of bait and switch tactics. At all costs avoid salesperson Alton. He is without oneof the lowest forms of humans I have met in sometime. First experience I called the dealership and spoke to Jennifer. I explained to her what car we wanted to see. This was after they sent us a guarantee of trade in amount. She said the car we wanted was there. I did not see it on the website so I called back and asked again she said yes it was there so my wife and I went there under those circumstances. We met John a very amiable fellow. I asked to see the car when my wife showed up. I guess we sold itlast weekend. Because we were still interested he showed us other vehicles. We then met Alton and he said that i will make you a deal to earn your business. Long story short they sold us a manual transmission of the automatic that we originally wanted. I said well what the great deal you will be making us. Well as it turns out he sold us a car that was on his internet for 500.00 over the price. I asked him because I had a phone to look this up. His response was oh that car had 8000 miles on it. Really I said then why is it on your new inventory list? Please show me a record of this vehicle I asked John where it shows the milage? Well no records to be found. I almost forgot my wife was interested in a 2015 challenger except the color was blue..Alton said he would make me a special deal if we could overcome the color...my wife was set on black. Fast forward next day I look up vehicle and they are showing 4 challengers for the same price which was $500.00 Less than what we payed for. My wife and I decided that we made a error in judgement do the manual transmission and the automatic that we were originally led to believe was there. We decided that we would see if we could swap vehicles now this is just 1 1/2 days after our purchase. We met John and explained to him the situation at 9:OOam. He said the gm would not be into 11:30 am so we would need to come back then. We came back met Alton and John and they said they were working on it to be patient that the G.M. was there and working to make us happy. Approximately 1 1/2 hours later they return we are going to take care of you. It will only be $4,500 dollars more for a car they were going to sell us two days before for 33,000now it is 40,000. At this point I am now getting pissed off. So I decide to talk directly the the G.m.. I walk to the office where there is about 7 guys sitting around. I ask for the G.m. Oh he is not here today.Now I am just plain incensed. I explain to the head lackey this whole situation and try to be reasonable and he says no one put a gun to your head to sign the contract. He said they lost 3,500 dollars on our deal and the new one they would lose 6500. He was not going to do that. I said if you lost $3500 dollars on our original deal then just give us our car back that way you would not lose anything right? Oh we can't do that ........Does any of this make since so I told them what I thought of them in no uncertain terms....We have purchased 59 cars in our lifetime never have I ever been more mad with a dealership than this one. I will write the attorney General a complaint soon. For all those out there considering purchasing from South Point Dodge watch our for Bait and Switch tactics and do not ever and I mean ever Deal with a guy Named Alton! I just wanted my wife to be safe in an automatic !

good service

We are just getting out of a chapter 7 bankruptcy and needed a car we did not want to be trapped in a buy here pay here scheme and wanted something new and reliable. The staff there where so friendly and did not make us feel like second rate people because of having to file bankruptcy. They where able to get us in a brand new 2016 jeep payments where high but with our history that is expected but they did explain after 12 months we could re finace with a better rate and payment option or go back they will pay off balance and get us into a nice vehicle with better payments. Ive got nothing but good things to say about them.

excellent

Marcos rivera me alludo muy bien y me explico lo mejor posible la compra que hice y se porto muy hamable y me alludo. Con todas mis preguntas

Good place for used cars

We bought a used Jeep from these guys and have been very happy with it. Great price, sales team was professional and fast, and they took care of a couple of small issues for us before we left with the jeep.

Best Austin area Jeep Dealer

These guys always take care of me and my Wrangler!! Great service, nice people, and prices are pretty good too. Would recommend to family and friends!

Find another dealership quick...

Buying a car . My husband being sick with stage 4 cancer I had to buy the car myself .They said I could take it home so I could show my husband and explain the deal .They had me sign all the paper work stating that he had to sign for it to go through . I then double checked with the salesman the manager and finance to make sure this was true .After bringing it home we discussed it and decided we weren't getting enough for our trade in .When returning the car we went back and forth with the trade-in value I told the manager I just wanted my car .He then stated well you already signed the paper work .I then told him that they had said it took both parties to sign ,the manager said who told you that ....I said YOU the salesman and finance ...he then came back giving me the 2500 more for my trade in which I took partly because I felt trapped scared and intimidated and I was to beat down to keep fighting. Also I liked the car and it was a fair trade since my car had problems .Then today I find out they took my refund on my gap insurance which was my fault because I didn't notice the $350 down payment that they had put in .From now on I will check the reviews They are deceitful and liars and the sad thing is that management are the ones doing it ....

South Point Dodge

I recently purchased a 2015 Dodge CHARGER From South Point and it was a great experience. the process was so fast within a hour i was approved and had picked out the vehicle that i wanted. John who was the salesman was so easy going and made sure that i got exactly what i wanted. The only problem was that the car had a couple of dents that had to be sent off to get fixed so i didn't get to drive the vehicle home that day. They did give me another car from off the lot which was cool of John to let me ride around in a coupe. A couple days later my car was ready and i haven't had any problems with it. Best car i have owned to date. i would like to thanks John for being such a cool salesman in which i have already brought 3 friends to him in which they have also purchased a vehicle. Thanks again

horrible

Right now, I feel duped again. The day after I put my complaint on the site, I received an e mail from Jessica Wuench. She told me she wanted to make me happy, and she was going to have someone contact me. She put Jared on the case. He asked me what I wanted. I told him I knew the car was no longer under warranty, but I believed because I had come in several times priour to the warranty expiring (three to be exact) they should just repair it at no cost to me and they should also put me in a rental car for free while it was being repaired. That is what would have happened had they not just tucked the rubber back in the trunk and been done with it. I was told by Jessica that Jared would handle it my problems. Jared set it up with the manager, a guy named Jay, but no one told me that Jared was no longer going to be there when I took my car on November, 2, 2015. I talked to him on October 26, 2015. He spoke with me, and then he called me back after speaking with the service manager and then he left either the company or the location, so when I went into the dealership on November 2, 2015, no on knew anything. What he said to me on the 26th was that the car would be repaired with NO cost to me nor would I be charged for the rental car. (Three other people heard him say this. One is a Catholic nun.) I spoke to Jessica, and she told me Jared had been transferred to a different property, and then Jay called me. He told me the guys would be able to tell what was to be done when I came in so that all they had to do was to stick some instrument somewhere under the dashboard and they would get me in a rental and I would go off. I was going to return to the dealership on November 9, 2015. I had a window between my first job and my second job. However no one explained that we had to go down the road to Enterprise to get the rental, so after fooling around not having the information, they explained the Enterprise trip to me. Well, guess what. Now I don't have time to get the rental car. I left, called the service manager and Jessica, and ya'll were supposed to have the guys on top of it on Monday, November 16, 2015 when I would again return. I did, and I sat there for 20 minutes before they could understand what was going on. I kept telling them to call the service manager. Alan finally said he was going to take care of me himself. I finally got the car, and then surprise, surprise, surprise, Alan called me that afternoon about 5:30 to tell me that it was going to cost me about $450.00 to get the car fixed. I told him not no but xxxx no. This was supposed to be on your head. (company) He was to get back to me in less than an hour after talking to service manager. It was about 1:00 p.m. the 17th before I heard back from them. He told me because the car was out of warranty, they would not do it free, but they would do it for half price. Well, if you had repaired the car when I brought it in three, five and seven months after after I purchased it, it would have been repaired, but they kept sticking the rubber piece back in there, and guess what, that did not fix it. I have had chemo, and I am still doing some post chemo things, and I have not not missed a single day of work, and I have not had the energy to deal with the ineptness of your people. One time I sat there in the driveway for 30 minutes with the Sister Kathleen in the car with me, and she was quite disturbed with the failure of the people to do nothing more than stick the gasket back in. I want to make it clear that I never got out of the driveway there with the car when I took it in the first 8 months of its life. They just kept putting the strip in and telling it was repaired. If it is repaired, why is it the still leaking. I asked that one time, and they told me they were the experts. When I talked to Jessica yesterday, she told me that the company had changed hands once again, Jared was not there any longer, and they offered what best they could. LIES! I started working on this prior to Jared's leaving. Jessica was involved, and she could have done something. LIES! MORE LIES! I retrieved my car, still broken trunk. Jared lied to me as their representative. Jessica lied to me as their representative. She wanted to make this right. Well, it is not right. Ya'll once again have lied to me. dorinda hickey

April fool...

If you want to waste percious time with 3 dealers at once this is the place to be. They cohearse you into what some like an absolutely steal of a deal. First off I test drive a vehicle on empty stop at the gas station with the two salesmen in tje back seat proceeded to Pflugerville to pick up my trade; which was somewhat of a hassel because it catch my husband and myself totally off guard. Not to mention the check engine light was on the 2015 200 that I was test driving ...the vehicle was hestating to take off ,the enginw was making a knockong noise. Mind you this was the vehicle they were trying to sale me without no money down and a $6000 2013 jeep patriot with 77,000 miles on it trade -in.Until I refuse to take home a the test vehicle with problems ,I decided to switch to same model but different color. NOW ALL OF THE SUDDEN MY MONTHLY PAYMENT BECOMES $999 monthly or with $2000 down $839 monthly ...wt...I also lost it . I left the way I came. Never to return to this crooked dealship.

If you want to be pissed off, come here

I COMPLETELY agree with all the bad comments. Free Oil Change, HA! Have you read your loan agreement, they tied ours into it. We were taken advantage of for the fact that we were venerable ( we were expecting and I was 8 months pregnant with our first). Bottom line is they have horrible customer service, they are only looking for their own gain and they lie. Save a headache and don't shop here. From my understanding they are under new management, but the 2 people whom we talked to are still there so you cant break a person from their habits. Trust me, read the reviews and decide for your self. We were establishing our credit and we basically went in blind and they saw that. I'm desperately trying to trade in this vehicle and I went to George to try to do so and he lied to me just like John D when we first bought the car like we were getting a "great" deal. I finally expressed my hatered to the general manager (nice guy by the way) and he apologized for the poor salesman ship and the way my husband and I were treated. I lost my loan paperwork and after calls and efforts, I finally got it after reaching out to the GM , I read over my loan and realized we were taken advantage of and violated. In my eyes a good salesman would not sell you a car if It is not a financial gain. This car is causing so much stress because we are stuck in a bad situation that we are desperately trying to get out of. Bottom line, if your not comfortable with the agreement, don't sign anything !

blasa tijerina

hi my is blasa tijerina I have a jeep and it great to me and I love everything about it ...

oil change

hi my name is blasa tijerina I have a jeep from yall I love everything about it the color and it drives great to me and my husband

Worst Service Department

South Point Dodge, Chrysler and Jeep's service department is the worst. Poor communication, slow and poor repair - it took 4 days to fix an alternator and then my vehicle died again 4 days later and had to be towed in, and this dealership ABSOLUTELY RIPPED ME OFF for repairs. The second round of repairs could have been avoided if they would have done quality work the first time. I got three other quotes for repairs that South Point did on my vehicle and they charged me NEARLY 3 TIMES the other quotes. SHADY SERVICE DEPARTMENT! I will never do business here again!

May the Lord forgive all their lies!

We are Dodge lovers but buying a vehicle at this dealership was a HUGE mistake! sales manager told me that if i gave them my trade in i would have to give $1500 down b/c i still owed on it and i gave him the money, then when we are signing papers he says "we are not going to take your trade in and don't worry it won't come out of your credit history but we are still going to get the money b/c your credit is bad" so i dumbly accepted 18%apr. Then a couple of days later i find a metal license plate and insurance card in the back, we went back and they just said it was a mistake and the car was never driven out of the lot and we are the first owners. Again i believed them and left, It hasnt been 2 years and the car has been in the dealership several times for upcoming faulty sensors and codes that they have no idea about, but when i go to get help they say no we are behind weeks of work and can't even put in the machine to tell me what it is. We always end up taking it to another dodge dealership and get a little better service. I called the dodge customer service phone on the manual and they are trying to help me but no luck. Now i have to call 311 and put in a complaint and hope that they man up to their mistakes and lies. ALSO couple of months after i bought the car they called me and said for me to come back and they could help me get into something better but when i asked them about my current car and how much i owed they said yea we won't give you what you owe but once you get something better you can let it lose or pass it on to whoever, i simply hung up after telling him how they lied to us. May God forgive us but not even crazy would i go back for anything!!!

HORRIFIC experience - DO NOT GO HERE.

I wish I could give this place zero stars. As a first time car buyer, I came prepared with a firm number and pre-approved for a loan. It was a dealer recommended by USAA/Truecar, so I figured it would be a great experience and an easy process. 1. I was given the complete run around, pressured into financing with them - even though I said I wanted to stay with USAA. I said sure, hey, if you can beat their rate, I'll consider it.2. I was told my credit WOULD NOT be hit - and that it was a soft credit check. 30 minutes later, I got an email notifying me that my credit had a hard pull. Took it down 10 points. When I brought it up, the sales guy said "oh. that shouldn't have happened." Instead of asking how they could help or remedy the situation.3. Was shown a car that was well over my budget - even after expressing I did not want to see a car over my budget. I pointed at the price, and he insisted it was in my budget. I was then told "You need to buy this car now because someone else is trying to buy it right now!" - at $5K over my firm budget. 4. Was then given an offer for a different car, but was told " I NEEDED to finance with them" in order to get that deal. Then, when I questioned the rate, it was 5%..."Because I was a first time car buyer".... which was 3% higher than I was getting with USAA. 5. Then when I said no, they denied that they said I needed to finance with them. EVEN though it was written on the paper, circled in bright green marker "must finance with us"6. "I'm the most honest sales guy you will ever meet" - that should have been my red flag.I walked out, emotionally drained, and BEYOND furious. I can't believe I wasted my time. 3 hours of my life I will never get back. These guys are complete crooks - looking to take advantage of a "first time car buyer". I'm DISGUSTED at the outright disrespect I was treated with. I'll be taking my business elsewhere, and you better believe that I'll be spreading the word.

No service

Took a 2010 Dodge Caravan into the dealer for an estimate on the transmission over three weeks ago. I can never get my service tec to return my call. Called every other day and was told yesterday that the guy no longer works there. Asked for the service manage. I have tried to contact him over five times and he has never returned my calls. I've been given his cell number and it says leave a message. At the beep is says mail box full try again later. This vehicle is used for business. Totally unacceptable. Called the Dodge Dealership complaint line. They offered to call the dealership for me. I told them that they would probably get a recorder on there main line telling them to call back. They did but were able to get through to the service dept. She opened a case file and said they would have me an estimate later in the day or she would call back.

Great service

Great service all around! Purchased a 2015 Jeep and I love it!!! I recommend this dealership to everyone.

Extremly bad servcice

I bought a jeep recently and when they turn in the car to me it was in a really horrible condition there was dogs hair every where their was a horrible mold smell inside the car i do not recommend this dealer ship to annyone . Its seems like this dealer shipp doesn't have anyone in charge around there some one should dealwith the people that work at "MAKE READY" all they do is xxxxxx work !!! I will Never Come back to this place for service again or to buy a xxxxxxx car from them .

AVOID AT ALL COSTS

I have now been to have my car serviced for check engine like 4 times in a 3 month period. They have yet to resolve the issue and I have spent a lot of money for the "problems" they can't seem to fix. They have the worst service, they are not accomodating to my time and energy and clearly don't know what they are doing. I would not recommend buying a jeep, going to this dealer if you have one!!! Avoid south point at ALL COSTS!!!!!

Happy with South Point Chrsyler

I purchased my 2015 Chrysler 200 last July. I can't say I enjoy taking my vehicle to the auto shop --- you all know that usually means your taking time (hours) off work or from you day off to wait and wait and wait. When I take my vehicle to South Point I know I am leaving my car in the capable hands of my service adviser Alan. who is always courteous, efficient and takes the time to find out if I need a ride to work or back home or to simply offer me a cup of coffee while I wait. The service is always the same-- good customer service, quality auto care, friendly atmosphere-- a one stop dealer for all your vehicle needs. I recommend South Point Chrysler to anyone looking for a new car to service the car they already have. 5 STARS to South Point Chrysler Hilda

Go somewhere else!

The service department is incompetent to say the least. I made an appointment to have a safety recall corrected, I showed up on time and began to wait as the recall stated the work would take about 30 minutes. 2 hours later I asked about the progress and was told they hadn't even started yet. It took them the better part of another hour for them to bring me my vehicle (without completing the work) and I left. I called a few days later to schedule another appointment to get the safety recall addressed. I spoke with the service manager and explained my previous experience. This time I dropped the vehicle off and took their shuttle, several hours later they called saying it was ready and the shuttle was on the way to pick me up, over an hour later I called to see why the shuttle hadn't picked me up yet and was told it was on the way. About 30 minutes later my jeep was dropped off at my house (which I thought was a nice touch) but not all of the work had been completed. I call the service manager again and he explained that they would have to order a part. This wasn't a big deal but I didn't like the lack of communication. About 30 days later I get a text from the dealership asking about my service experience so I explained my issues and asked about this part I have been waiting for. He looked into it and found that the part had arrived some time ago but they had failed to notify me. I made an appointment that week for early AM and was very clear when I asked that I get in and out ASAP. I was there for nearly two hours. Do yourself a favor and drive to another dealership, even if it's in another city.

run away as fast as you can!!! RUN

the worst service experience ever. made an appointment on the phone. Went in the next morning- no appointment on the books. Left my car for the day. I called at 4:30 as no one had called me.They had not even looked at the car "hopefully we'll get a chance to look at tomorrow!"Run away.

Service center

I called in a couple of days early and made an appointment to have 3 recalls fixed on my vehicle. I showed up at 8:30am prior to my appointment and did all the paperwork with the technician. He said it would take about 6 hours to complete my truck. I called in around 6 hours to see if the truck was almost done and they told me it was just now being started. This was done 2 hours before closing time for 6 hour job. When I asked them about the appointment they said it was to see the technician not the actual work. I do not recommend this place for any service work. When a company is not up front and honest with you, you should take your business to another company. Oh and by the way I don't have my vehicle the next day because it's still at their shop.

Sales and Service

I tried to lease a Grand Cherokee, but never got pricing or info when I requested a lease. After I leased it elsewhere, I came here for service. They failed to put def fluid as requested and my car almost shut down in the middle of a road trip. We figured this out late on a Saturday afternoon so it was very inconvenient(dealership service dept close early).My oil change was close to 240 .00 and took almost 2 hours.

I love this place!

I am very pleased with South Point Jeep. My partner purchased a 2015 Willys Wrangler from a very friendly sales associate named Justin Nugent. She was so excited about her jeep, she suggested I trade in my 2006 jeep for a new Willys as well. We went together and had my 2006 appraised and worked on an awesome deal with Mike Broderick. Both transactions went very smooth. In addition to meeting Mike and Justin, we met most of the management team that treated us very well and made us feel very comfortable. We would especially like to thank Josh Walters for all of his efforts and his great listening skills...he really made the 2nd jeep purchase happen, and we are very grateful that we met Josh. Everyone listened to our needs and worked with us on the price of both vehicles. We have purchased a few new cars over the years and have never had such an enjoyable experience. If you are looking for a car make sure you check out South Point Jeep. You won't feel like you're being 'sold' to.

review for free oil change

This will be my first time to recieve a free oil change and not yet experienced the quality service that everyone is talking about.but will be able to get a chance to make a good review of the todays of service, so here I am as bout go get serviced and pretty sure it will be a great job.

Great Service

I was there in the beginning of June with my daughter to inquire about getting a car. I just want to express my gratitude at the great customer service that John Dromgoole provided me and my daughter that day he was so kind and patient with me and helped me get into a new car that same day!!!! Thank you South Point and thank you Mr. Dromgoole!!!!!

Mission impossible

I bought my second car in 2 weeks from south point. I wanted a 2014 ram lone star with a trade that had 6k negative equity. Nyle maxwell told me 15% and 780 a month they said with my credit there wasn't anyway to get it lowered. Went to south point and got an 8.3 interest rate and more then 100 a month cheaper with gap and extended warranty. Second car my wife and I took a terrible deal from drive time because we didn't know we could do better. Long story short went to clay Cooley and they tried to convince me giving my car back to drive time and buying one from them wouldn't hurt my credit but actually help. What kind of dealer sells bs like that to their customers also said there wasn't any bank or dealer that could get me out of the negative debt. So we went back to south point between James mike john and javin. We walked out with a better deal then we could have ever expected. It's Unbelievable the work mike Broderick ( sales man) James (finance guy) and John (finance guy) can do. They can get it done. The bottom line in my experience is clay Cooley is slimy. Nyle maxwell is a joke. South point will get it done!!

POOR CUSTOMER SERVICE

WE PURCHESED A 2013 DODGE DURANGO USED 18000K MILES 5 DAYS LATER OVER HEATED OK NO BIG DEAL ITS UNDER WARRANTY, TOOK IT IN TO SOUTH POINT DODGE THEY HAD IT 3 WEEKS CALLED ME TOLD ME IT WAS READY WHEN I ARIVED THE CAR WAS NO WERE TO BE FOUND WELL I SEEN IT IN THE SERVICE DEPARTMENT WITH THE BUMPER OFF I ASKED WHAT WERE THEY DOING THEY TOLD ME PUTTING A RADIATOR BUT HAD TO REMOVE BUMPER TO INSTALL NEW ONE. I WAS LIKE OK JUST FIX IT SO WHEN I ARRIVED TO PICK UP MY CAR IT WAS DAMAGED THE RIGHT SIDE HAD BEEN SCRAPED PLUS THE BUMPER WAS BROKEN WHEN THEY REINSTALLED IT. I WAS TOLD THEY DID NOT DO THE DAMAGE AND I WOULD HAVE TO FIX IT WELL I WAS HOT..... SO 3 HOURS LATER OVERHEATED AGAIN TOOK IT BACK SHOWED JERRY THE SERVICE ADVISOR THE GAUGE TO SEE THAT IT WAS HOT. WELL A WEEK LATER NOTHING HAD BEEN DONE THEY TOLD ME THAT COULD NOT GET IT TO OVER HEAT. SO I DROVE IT 3 DAYS DROVE TO BROWNSVILLE AND IT OVER HEATED AGAIN TOOK IT TO DON JOHNSON DODGE AND WAS TOLD THE SYSTEM HAD AIR IN THE LINE BUT WAS FIXED. DROVE BACK TO AUSTIN AND OVER HEATED AGAIN. THIS TIME I ASKED FOR A REFUND I WAS TOLD BY RANDY AND GYWEN THAT I CANT GET A REFUND GYWEN EVEN TOLD ME WHAT IF THIS WERE A HOUSE COULD YOU RETURN IT??? I TOLD HER THIS IS NOT A HOUSE IT A CAR THAT IS BROKEN AND YOU CANT FIX IT. THEY REFUSED TO TRAID ME IN TO ANOTHER CAR BUT QUICK TO TRY TO SELL ME A NEW CAR BUT WOULD NOT GET ME FULL CREDIT ON THE JUNK THEY SOLD ME. WHAT A JOKE SO NOW THIS JUNKER IS AT COVERT WITH THE SAME ISSUE JAY THE OPRATIONS MANAGER , JIM THE GENARAL MGR AND RANDY THE USED CAR SALES MANAGER REFUSED TO PUT US IN ANOTHER USED CAR OR EVEN OFFER TO REFUND US OUR MONEY COVERT DODGE TOLD ME THEY WOULD NOT TAKE MY CAR IN ON A TRAID BECAUSE OF THIS ISSUE DO NOT BUY A CAR FROM SOUTH POINT DODGE THEY DONT CARE ABOUT THE CUSTOMER ITS ALL ABOUT THE MONEY TRUST ME I KNOW I HAVE A 30K JUNKER AND THEY COULD CARE LESS.

Terrible service

I went to the service center for two quite simple items to fix (blinker light and plug a tire). Since I needed to get my tire plugged because I could see a nail, I figured they could change the blinker as well. After calling a day ahead to make sure they could fix my car (which would probably take 10 minutes), they told me to come in the next day. I went in at 8am and was told they would have my car ready by noon. I knew my two items took no time, but understood those were there first. After calling to check at 11am, I was told my car was with the technician so I headed over to the dealership. I had to wait another hour and fifteen minutes before I saw the service manager. By this time, it was past the time I needed my car. It took them another 20 minutes to get my car after I stated that I wanted it now. In the end, my car was at the dealership for almost 5 hours with NOTHING done to it (even though it supposedly was with the technician for the last 1 1/2 hours). I spoke to the Assistant Director and another service manager about the whole ordeal. At least they were friendly. I will never bring my car there again. If they lie about something little, who knows what else isn't the truth. I plan to write a review on every site.

Service Department

Every time I get my 2012 Dodge Ram serviced here I am reminded why I said I would never come back. Bottom line: I been coming here with brand new truck until now. Customer service is spotty. The work is always incomplete; no attention to detail. They do not want to do warranty work and will try and work around it. If service is an indication of your buying relationship with the dealership, avoid this place like the bird flu strain.

Stay as far away from this place as possible - the entire...

Stay as far away from this place as possible - the entire experience was not even worth one star. Please take your business elsewhere, llike dealership up north. Please do yourself a favor and stay away. You have been warned.

My overall experience has been Excellent! I was totally...

My overall experience has been Excellent! I was totally satisfied with the help that John and his manager provided to me during the entire process. I can only hope that the service department has made vast improvements since my last visit.

Our sales person "John" was polite, and had...

Our sales person "John" was polite, and had great people skills. He was very welcoming and warming. He did everything to make us comfortable. He made us feel comfortable by listening to our needs. He met all the needs in helping us to choose the right car. He listened very carefully to what we were looking for. (Also, being cheerful helps make the customer relax.) The entire staff was very well presented, and very helpful! Service was good overall. We are VERY pleased with John A. Dromgoole.

Mike Broderick - First person to greet us and know me...

Mike Broderick - First person to greet us and know me name right off the bat. We were looking for a Challenger. Mike was very knowledgeable, and if he didn't know an answer to a question, he took the time to look it up. Great humor, very friendly - not overbearing. Very patient. Great guys! Found our car! Awesome experience!

all staff ... but one ( service tech)...very rude!! not...

all staff ... but one ( service tech)...very rude!! not helpful !! Sales Mangers not helpful.. over all the managers were the worst! PLEASE DONT buy a vehicle from them..only thing they care about is seling the vehicle not anything else. Had so many issues with my NEW 2014 jeep and they didnt care. PLEASE dont go shop for anything from them..

Use service department at own risk

No problems with the buying process but numerous issues with car quality and service department. In latest fiasco, they broke something while car was in their for another reason and then denied it. Said it was coincidence or maybe I had brought it in that way. Use another dealer or your own mechanic for repairs.

Avoid this place at all cost. Every one in the service...

Avoid this place at all cost. Every one in the service department gives a different answer about what is wrong with your car. Do not take their word for what it will cost to do any repairs.

Postive experience!

It was a pleasure working with John. He was very positive on making my experience with South Point a pleasant and comfortable decision. His hospitality was very appreciative.

Went in took almost 3 hours in there as they tell me...

Went in took almost 3 hours in there as they tell me there are no Dodge Challengers r/t- automatic and that they would have to have one sent here. Cost is 500.00 fully refundable if I did not like the car after test driving. Said the car would be here the next day. They would call me. J.D. stated he would personally call me. Told him to leave me a message if i did not answer the call. He said okay. Well the day has gone by, not even a courteous call to let me know they are having issue (I do not know that they really are.. only an example) No call. I live 30 minutes out. I put my 500 deposit down.. I have unhappy with the customer service and no one will answer the call. I have been passed around and no one can seem to return my money or my call.. Get ahold of one manager who will have Alton call me back. No return call. Call again.. I tell the other manager I want my money put back in my bank tonight and I do not care who has to do it. He wanted to know why I was upset and I told him.. Keep your word. They expect me to keep my word. They need to keep their word. This other manager was suppose to call me back "short like" It has been 45 minutes.. No call. Guess it is time to call the news..Wish I would had the read the reviews.. would have saved me a lot of heartache

Wonderful!

Very good! Chris was excellent! Gave good info, very helpful. Wonderful customer service!

Wonderful!

Gwen was very nice and did her very best to hunt down our dream car. She was on point, fast, and understood us as customers. Thank you South Point Dodge.

YOU GUYS ROCK!

Chris was a very very awesome sales rep. From doing an online request he responded next day and made an appointment to come in. I cannot express how happy I am that he made this deal go through. He ROCKS!

Lovely staff!

Al Dean is an awesome sales person, as a woman, he understands what I want in a vehicle and the warranties are best. I felt I was in very good hands. I had just bought a vehicle in May and I came back to trade it in for a truck. He's has lots of patience and I am a hard bargainer and know what I want.

Respectful staff!

Gwynn was real nice, courteous and good to work with. Reasonable and respectful. I was glad to do business with South Point.

Worst experience at a dealership, EVER!!!!!

I contacted South Point via their online chat after finding a Jeep I was interested in on Cars.com but not being able to find it on their web site. I later received a call from a sales person who asked me to come in at 5PM and said he has the keys on his desk ready for me to test drive. I got there about 2 hrs early because I got off work early. He was with another customer (understandable), a gentleman who was new took me to his office and asked me what I was looking for, after two hours and being more or less coerced into filling out a credit app by a manager and speaking to another sales manager, I still had not seen the Jeep I came to see. I told the sales manager I wanted a 2010 or later New/Used Jeep Wrangler 2/4 door with less than 25,000 miles and it has to be Commando or Jeep Green. I was taken out to test drive a Black 2009 Jeep Wrangler with 55,000 miles (this was my first slap in the face) then when I got back and asked the price they told me 23,000 the brand new 2013 model I came to see was only 24,212. At that point I told them I was done, and one of the managers told me oh well the reason I didn't show you the one you wanted is because it has no A/C when I tried to pull up the cars.com website on my phone to show him it does he started saying "oh you want me to show you ok I didn't think you wanted one without A/C" finally I started out to look at the Jeep and the sales person I had an appt. with came out and was very nice and charismatic and took me for a test drive to go to my home to take my dogs out.(at this point I thought maybe it was just the people I was working with. After 2 and half more hours and telling them I don't need to purchase the vehicle today, I just wanted to be able to decide between this and a Toyota Tacoma, they had told me I was approved and everything was good, I was prepared to sign the paperwork and purchase the vehicle then they tell me well its gonna be higher because of no down payment they knew what my monthly budget was and that I had no down payment from the moment I walked in 4 and half hours earlier. They said they would talk to the bank again, after waiting until 7:30 PM I told them I had an prior engagement at 8 PM and had to leave. I was told by the "Nice" sales person that he would find out what the bank said and call me back the next day (Saturday). I waited all day no call, at 3 PM I called him and asked what was going on and that it was disappointing that he had not contacted me - he apologized and said he would call me back in a half hour or so, after 2 hours I got online to send a message to the Internet Sales Manager - at this time I received a text message from the "Nice" sales person saying he was sorry it would have to be Monday. At that time I told him to forget it, I would contact the Internet Sales Manager and find out the status myself. I called the ISM and left a voicemail, he called back soon after at 6:15 PM and told me he understands my frustration and that the banks being closed was the problem and they could not get an answer before Monday (not one person said this to me Friday or Saturday or I would have been a little more understanding, instead they promise information and callbacks and that still didn't happen) He told me he would find out the current status and where they were at with the monthly payments and call me right back (so I am thinking ok, maybe I will give this guy a shot) he never called me back.

Well done!

Chris Armstrong was very helpful with assisting with all of the paperwork and details of the car, would work with him again.

This has far been the worst experience ever in buying a...

This has far been the worst experience ever in buying a car I bought a used 2012 Dodge Durango with only 17,000 miles. When they showed me the truck I liked it only bad thing was it had a stain in the back seat and there were no mats on it. They promised that stain would be removed and there would be new mats for me when I came back for the truck it would be washed and with a full tank of gas. It sounded so good so I was happy when I went to pick it up nothing was done not even washed I asked about the mats and the manager so rudely said to me It was a used car what did you expect we are not giving you mats or any of that other stuff you already signed have a good day I was so upset not even a month late the truck turns off on me at an HEB I with my 2 kids stranded and to get help it was horrible I waited 30 min just to get someone to answer.. This man was kind and helped me get the truck started. I took the truck to the dealer and the battery was no good... AHAHAHAHAHAh.........They said it happens how dont they check there cars before selling not good at all. So now 3 months later my speaker went out and they PROMISED one full year of sirus radio and now it off what the HELL I hate this company so bad I cant even start to tell you how disappointed and angry I feel.... This sucks so bad dont go to this place please go somewhere else even if you have to drive a little make it easy on yourself dont deal with their jerks they have the worst customer service ever.. My fist car was with Mazda and they never ever treated me the way these people did I regret buying from them the worst part is I paid cash for my truck and that why they dont care they got their money... DONT GO THERE DONT GO!!!!!!

This dealership was so unprofessional and disrespectful...

This dealership was so unprofessional and disrespectful to me. First I set an appointment with a salesman who was too busy to pay me any attention so he shoved me off to the internet sales manager. I took this as a compliment because he was a manager and assumed that he would take care of business but I was wrong. I brought a brand new car off the lot in Nov, I was told that my plates would be sent to me and they never were, I had to pick them up and put them on myself.... I was told that they would send me the spare key to my brand new car and they never did. It is now June and I don't have an extra key to my 2012 Jeep. Now every time I call I get routed to empty offices who have voice mails that is full so that I can't leave a message. I can't get in contact with the people who sold me the car or the manager who assisted with the sale. This is sad and shows that they have no professionalism and poor customer service.

I've purchased over twelve cars in the last twenty years...

I've purchased over twelve cars in the last twenty years never having a problem getting what I wanted. I bought a 2012 Chevy Cruze just six months ago and was financed by Ally bank at 5.5% I went to South Point looking for a used Chrysler Crossfire. Before going I called and e-mailed on a Thursday and was promised that they would have a Crossfire for me to look at when I arrived on Friday. When I arrived they didn't have any but asked me to hang tight and they would get one ASAP.I waited a few hours until they told me they couldn't get it, but it was a black convertible and they would have it that evening if I could return. I couldn't return due to work so they PROMISED me that if I came back on Monday, they would have several for me to look at and decide between. When my wife and I returned on Monday they still had NO CROSSFIRES, and no idea when they would have any, including the black one the told me about. They did have a red one traded in on that Saturday but it wouldn't be ready for display until that evening, and it wasn't the style of Crossfire I was looking for any ways.My wife and I sat there looking at each other in amazement. Did these people not want our business? We had several thousand dollars ready to put down right then and get our Crossfire, and they were telling us they couldn't help us, after PROMISING to do so several times! They even had a finance manager tell us we were clear and ready to go paper work wise once they got the car in, yet still made NO EFFORT to get a Crossfire for us.AVOID, AVOID, AVOID this place!!

Wow this guys know about illegal business . I went over...

Wow this guys know about illegal business . I went over there to buy a car the other day and was incredible, first came a sale person he was insisting to take me inside to the dealer and he told me that if i don't go inside he probably will be fired today, just like that(very rude) next the sale guy drive me to his office and he ask me for what i want and told me about if i have a trade or not and i said yes he ask me for the keys and i gave it to him , after 20 min talking this guy went where the manager and returned to me saying that i have a car for you and i ask that i need my keys from my car and he said that the manager has it..... after testing the car he took a sheet where he put my name and information about the car and went to talk with the manager after that I wait like 20min more and the guy returned with the sheet with a green number.... I said wow you are kidding me they put $5000 more of the price of the car and i say to the guy.... i want my keys from my car now i want to go in that moment one of those guys came his name is Alton and said how much money you want to pay this guys put more $$$ to negotiate ...... ok??? what is that not is not going to happen.... Alton went back to the the office where the other manager are and came back another person, his name is Tod this guy is the one that works whit the number on the end just not let me go he make me and offer for $7000 less than the price and i told when if this is the way to work I will not buy here, i can have better price and professionalism than this all crew wow I was impressed how this guys can rob you money so easy after that he show me the DEALER INVOICE PRICE here was the last price of the vehicle by him..... like almost 25% less of the interest cost.....On the end i did not bought the car i fell like contribute with speculation business....so for you if you want to buy a car in south point dodge Austin please don't go there dont contribute with speculation and don't let you get your money!!!!AND always ask for DEALER INVOICE PRICE!!!! The people most unprofessional of all the dealers I have been are these ones over here: Tod, Alton, and the know it all James.Don't contribute with this con company.

I have never been to a dealership that the people care so...

I have never been to a dealership that the people care so little about customer service. They will not even let you sit in a car unless you give them all your information and they run your credit. They are just out to make as much money off of the customer and treat them with no respect. They must think everyone is stupid. If you buy a car from them then you are. No one smiles, everone is mad customers and employees alike and the managers are high preasure. They refuse to answer your questions as they have a system and they will not deviate from the system. I have been in the car business and have bought and sold many cars. This by far is the worst dealership I have ever experianced and cannot really believe they are still in business. I went all the way up to the GM and understand why they are the way they are for a lack of better words he is a total asshole. I have no idea what kind of person Bill Munday is, the owner, but if the people that work for him are any reflection I would not want to meet him. I was shocked at the way the managers yelled and spoke to their salesmen and where customers could hear. I left went to another area dealership and made a deal within a 30 minutes on a Challenger SRT8.

I responded to a Craigslist ad for a 2011 vehicle. We...

I responded to a Craigslist ad for a 2011 vehicle. We agreed upon a price on the phone and tdance bhe salesman took a deposit on my credit card. Upon arriving at the dealership, I test drove the car and agreed to buy it for the agreed price. Then the games began. they let me sit in the salesman's cube for over 30 minutes. The sales manager came in once and tried to get me to finance the car with them. I declined and he shook my hand and told me what a great deal I was getting. 10 minutes later, he and the salesman returned and stated that there was a miscommunication and that they would not sell the car at the agreed price unless I financed the car OTHERWISE, the price would be $500 higher. I told them that this was unprofessional annd left.I would avoid these guys at all costs. This type of behavior gives a bad name to all car dealers.

Do Not Trust South Point Dodge in Austin. Dealer tired to...

Do Not Trust South Point Dodge in Austin. Dealer tired to charge me $2K more than the price we had agreed on. Good thing I caught it before signing the loan contract. They first said it was a miss communication between the sales guy and the manager, then they try to blame me for trying to change the deal on them even though it was IN WRITING on the negotiation paper with my initials on it. Then the GM, Ben Shahvandi said "you are wasting our time." That is when I got up and left. They will blame the customer even when they were at fault. I went as far as meeting them half way on the price difference ($1k more on my part) but all they offer me was a few free oil changes. Wow are you kidding me. Service was very quick and pushy until they get your deposit then it was slow and I don't really care attitude. I wasted 6 hours that Saturday. Also the GM looked and acted very unprofessional, never even introduced himself during this whole mess.

My Jeep would not start so it was towed to SouthPoint...

My Jeep would not start so it was towed to SouthPoint Dodge on Feb 18th. 2011, and now, $1400 and one month later , it still is not fixed and this has been a complete utter waste of time and money. This situation has been outrageous. Their so-called technicians were guessing the entire time, first saying the P.C.M. computer was bad, then after replacing that didn't work, they blame it on another computer module and then a third (B.C.M. computer). After replacing each module did not repair my Jeep, they try to find another potential problem so there would be more charges added to my bill. After a month, they still wanted another 2 weeks to diagnose the problem. They have had way more than enough time, and my patience is gone and there is no way I am letting them charge me more money for repairs that failed to fix my vehicle. So I had my Jeep towed away on March 18th. The auto repair shop that I took my Jeep to was able to fix it in 2 days, and my Jeep was starting like new again. The problem turned out just to be the ignition switch and crank sensor. These parts cost me only $100. This was unbelievable, South Point Dodge dealership could not diagnose common and simple car starting problems like the iginition switch? But they had to keep blaming it on expensive repairs and wasted so much of my time. And in addition, the employees are rude, atrocious customer service. and the manager of the service department, kept saying they are working on it (when they are not). At one point he said 6 people are working on my Jeep. Just more lies. He even told me it be ready when its ready. They even had to call Chrysler support for help b/c they did not have a single competent mechanic with the expertise to figure out this basic car problem. I have filed a complaint with the Better Business Bureau and South Point Dodge has not responded to their request, which is just more proof of the type of business they are running. SO BEWARE, do not give these lying crooks any business, not even an oil change. They will either not know what they are doing or will keep lying to you to try to run up the bill so they will make as much money as possible. Beyond ridiculous, this has been the worst car experience in my life by far. Nothing else comes even close.

I inquired online about a new dodge charger for my son. ...

I inquired online about a new dodge charger for my son. Tolbert and anglee both responded very quickly and offered a price that was better than everyone that I had gotten a quote from after having to hastle them to give it up. But the Internet team here was very polite, gave me a great price, and even had the car waiting on me to come test drive it. We wrapped up the deal and they have both called to make sure everything is going well. Great to see there are still a few honest dealers.