We bought a new CR-V along with roof racks and when they installed them they chipped our roof along with damaging the roof racks and rails. They did not inform us and we noticed when washing the vehicle. It took multiple trips to the dealer to have it corrected and they had our car for 23 days to fix. I would highly recommend against using this dealer for any type of service work. We are highly disappointed and do not plan on stepping foot inside this dealership ever again.Update: I sent a letter to Honda's Corporate Customer Service to express my displeasure as we have been a Honda family. A Customer Service rep reached out to the dealer and myself. They offered to refund some of my money for the poor work if I took down this post. I told the Honda rep that it was curious that Corporate Honda would be in the middle of offering in effect hush money and that I wouldn't take it down but would amend my post to include that they took a step to correct a wrong and he told me their offer was their offer, no exceptions and that Corporate Honda really had nothing to do with this since it was a dealer failure. I wonder how many posts have been taken down due to a small settlement. I remain surprised at the poor level of service I have now received from this Honda dealer and the Honda company.
I bought my Honda CR-V from this dealership and have had service performed on my vehicle there. Very rude, disrespectful, and condescending. Interrupted me and cut me off when speaking. Horrible sales and service representatives. Told me they could not help me with a defective part Honda was installing in vehicles. They said they would have to charge me $95 an hour for the third time to diagnose my same problem. Left there and drove to another Honda dealership. Complete opposite service. And they are replacing my defective part, covering 100% of the cost and giving me a loaner vehicle for the day. South Hills Honda does not give loaner vehicles. Do not give them your business.
The guys at SHHonda are really great !Caring,efficent,knowledgable.They take your time seriously and let you take as much time needed answering questions,being personable and professional.Jim Gracey is the best ! RJ too!
Best Dealership with Excellent Customer Service!!
WOW! What an amazing experience! The customer service at this dealership is the best ever! Very patient with customers, and answers ALL questions! So happy I went here for my purchase. HIGHLY RECOMMEND!
2016 Honda Civic Sedan
My recent purchase of a 2016 Honda Civic was by far the easiest I have ever experienced. The sales and business staff were helpful, not pushy and used more of a consultative sales approach (not pushy in anyway) which I appreciated. All of my questions were answered. And I love my new car! Great safety features, comfortable and smooth ride.
This is a fantastic car dealership! Everyone there is very friendly and easy to work with. My salesperson, Garth, was very knowledgeable and answered all of my questions. This is the third Honda we purchased from them. We couldn't be more satisfied with the dealership and the staff!! Highly recommend them!!
South Hills Honda is great!
We started our search for a new vehicle on the internet. We live within 10 miles of 2 Honda dealers. We got a call back right away from Jim Gracey at South Hills Honda & he gave us a price quote. We went over the next day & bought our new CR-V. They didn't have the color we wanted but they got it for us in just 2 days. I would recommend South Hills Honda to everyone.
My salesperson, Garth, was personable, friendly and knowledgeable. I wasn't sure what I wanted, or needed. I had to give up my 13 year old Volvo and I wasn't happy about it. Garth made the process completely painless. He spent time with me and my husband, allowed me to test drive everything I wanted to try out. RJ, too, was great! I love my 2016 Accord. Thank you South Hills Honda.
Great car buying experience
Just purchased a 2016 Honda Pilot from South Hills Honda. Garth, my sales person was on top of the process from start to finish. Excellent car buying experience.
South Hills Honda and Bozi (sales)are exceptIonal!
My 2016 Honda CRV is the 3rd vehicle that my husband and I have purchased from South Hills Honda. We have always had positive experience with South Hills Honda in both sales and the service department. Each sales person has exceed our expectations and the sales staff gets better with each experience. Our sales person, Bozidar (Bozi) Bjelcic, was exceptional. He was extremely personable and courteous. He was very knowledgeable about past and current vehicle models. He listened to what was important to us when buying a new vehicle and explained those features thoroughly. He was prompt and efficient, having my in stock vehicle ready for delivery 24 hours after I made my decision to purchase the 2016 CRV. I would unconditionally recommend South Hills Honda and our sales representative, Bozidar (Bozi) Bjelcic. Thank you to Bozi and the South Hills Honda team for a positive car buying experience!
South Hills Honda & sales person Bozi are exceptional!
My 2016 Honda CRV is the 3rd vehicle that my husband and I have purchased from South Hills Honda. We have always had positive experience with South Hills Honda in both sales and the service department. Each sales person has exceed our expectations and the sales staff gets better with each experience. Our sales person, Bozidar (Bozi) Bjelcic, was exceptional. He was extremely personable and courteous. He was very knowledgeable about past and current vehicles models. He listened to what was important to us when buying a new vehicle and explained those features thoroughly. He was prompt and efficient, having my in stock vehicle ready for delivery 24 hours after I made my decision to purchase the 2016 CRV. I would unconditionally recommend South Hills Honda and our sales representative, Bozidar (Bozi) Bjelcic. Thank you to Bozi and the South Hills Honda team for a positive car buying experience!
I leased for the 2nd time from this dealership. Prior to leasing I have purchased the Honda Civic and have so for many years. The entire process was exceptional. No pressure, no gimmicks just honest communication. This dealership is at least a 30 minute drive for me. I could have driven to another Honda dealership less than 10 minutes away, but I picked South Hills Honda. I think that speaks for itself.
Thanks to Frank Volpe.I moved from NJ to PA recently and visited South Hill Honda to get my Honda Passenger mirror which was broken.Frank was the person whom I met first, in the service department. He was very co-operative and attentive to hear my car issues and suggested/coded me with a better price. Scheduled a appointment and everything was taken care by Frank with no hassles. Much appreciated the way he handled things. His pro-activeness/promise/work quality are exceptional. When you visit for a service look talk to Frank Volpe.
Car buying made easy
My husband and I decided to just look at the new Honda Accords at South Hills Honda last week... as soon as we walked in we greeted and introduced to a salesman named Bozi....he was extremely friendly and very helpful...my husband and I had a lot of questions about the Accord. We are a Honda Family...my car being a 2014 CRV...he drove us to a nearby lot and let us look at the cars to get an idea of what we wanted...my husband decided on a 2015 white accord....nobody likes trying to reach that sale price that they want to pay for their new car but BOZI made it so easy and comfortable for us....yes, we would both recommend this dealer...we hope the service department is as good....we were assured it is.....Thank you Bozi and the rest of the team for all your help......
Never agreed to advertise your dealership
If you take your car into this dealership for an oil change they will place one of their license plate holders on it. I have now removed four since I do not have an agreement to advertise for them. I've removed my last.
I bought my first Honda here and will be going back in the future. Kevin was great. I went from a Jeep to a Civic and they made the process easy.
I like South Hill Honda
Excellent experience buying my new Civic, I would purchase a car from them again. Zach D went out of his way to hepl us get started Thanks again!
An All-Around Excellent Dealership
I could not be happier with this dealership. I had an extremely easy time leasing a car and the staff was top-notch. I will definitely be returning to lease another vehicle and will tell everyone I know to go here. Thanks so much South Hills Honda.
Avoid this dealership. We scheduled a test drive of two cars. We were told to meet the salesperson at 7 PM and received a confirmation from him during the day. We drove an hour and a half to the dealership and arrived a few minutes early. The salesperson had left for the day and they did not have either of the cars we were scheduled to test drive. Not only did they completely fail in this, there was no apology for our wasted time either. We will not be returning.
Disappointed because we drove down to test drive two cars that their website said they had. Turns out, neither car was there. Felt like nobody cared to help us.
Best buying experience...they listened to our needs and fully delivered.. Will definitely be going back in the future!!
Buying a new car was great afterall
South Hills Honda was terrific to work with and our new Honda Odyssey is a dream come true for our family along with visitors from out of town. Jarod was no high pressure and when he was busy Shawn filled in to help out. You can tell they work as a team, a team that talks to customers about what they want. We now have a CR-V and an Odyssey with long term warranties and hey - we have Honda vehicles. How sweet it is!
worst customers service
In 2011, I bought my car from this diller. Last week I stopped by the South Hills Honda Diller for an inspection, oil change and break repair. The women who work there asked me if I have an appointment, what I did not have. She asked me what I need and when I told her only thing that was coming out of her mouth was I cannot do that without an appointment. At any moment, she did not offer any help to schedule an appointment or to try to find the next available appointment. When I asked her can they look at my break because something is wrong, the answer was " no without an appointment". I turned around and left with the car that was not safe to drive due to brake problem but they did not care. Good way to go Honda! Then I went on-line and scheduled an appointment with them and I got a message that someone will call me shortly. Supprize, supprize 6 days later I still did not receive the call. I am done with that place. Next year, when I replace my car, I know for sure that my new car will NOT be Honda. If they cannot provide proper support for the car, I want nothing to do with them. Sending a person who complain about the breaks back to the road without any inspection is just wrong!!!
New car buying experience
Mike Hurt and the South Hills Honda team made my car buying experience easy and stress free.
Left the dealershipt feeling like I was mugged.
Went to South Hills Honda to look at a 2015 Honda Pilot. The vehicle was a demo that had ~ 2k miles on it. The experience was awful from the moment we parked and got out of our car. The salesperson met us before we could get in the door and told us that somebody else was already looking at the car. During the test drive, we noticed food stains on the headliner, scratches and filth everywhere. The outside had several chips and at least on large scuff on the bumper. We were desperate for a 2015 Pilot because my Wife loves her 2009 and we don't like the 2016 changes. All they had to do was promise to fix the car and make it like new and we would have bought it on the spot.... No such offer was made. I am sure that some fool will buy it, but not this fool.
Inspection and oil change.
Great service department, handled everything quickly and plugged a tire with a slow leak for free. Price was the same or better than small garages.
Purchased a 2015 CRV-EX
I did my homework and knew exactly what I wanted including color. They had it. Garth Leiper offered it at the price I was willing to pay. There was no hassle. The next day they had it ready and Garth went through the entire systems set up with me. I drove off in control. The atmosphere at this dealership was friendly and cooperative to each other and to the customers. My husband, adult son and I were here a number of years ago, and we all commented on how much nicer it is to come to this place now.
Finally a dealership without the hassles.
Great buying and stress free experience over the internet. Second time I have bought from this business which is 50 miles from my home. Local dealerships were not even close to South Hills Honda "out of door" price. A few of the local dealerships kept bugging me with emails and one actually called which is a big turn off to me. I want the price up front without the hassle and that's exactly what I got from South Hills Honda. Kevin is their internet salesman which he made my buying experience very pleasurable. If you don't want the hassle and an upfront price then give South Hills Honda a call.
Great experience with purchase
This was our second purchase from South Hills Honda. Both experiences were very good. The salesman Jared was very friendly and informative. Our family is very happy with the purchase. We now own 4 crvs.
Good Experience, Would Buy Here Again...
Kevin was pleasant to deal with. Jason, the sales manager, was pretty low key. The finance guy knew his stuff and was very efficient with the closing process. The owner was there and greeting customers. Good to see. Their new facility is under construction, so the physical appearance of the current building and lot left something to be desired. That is a temporary inconvenience for a permanent improvement when I take my car back for service. I am a happy customer. Nice job, guys.
People are polite and friendly.I would recommend sending anyone there. This is my second experience leasing a CRV at South Hills Honda. My salesman Garth Leiper was very helpful. I would recommend him to all my friends.
Mike was great to work with. Very professional. Went out of his way to make sure we were comfortable in the purchasing process.
Our favorite dealer
We bought our first Odyssey at South Hills Honda and when it came time to replace it we decided to shop around the Pittsburgh area. Other dealers in the area had similar cars but South Hills Honda maintained an advantage on pricing. Our salesman, Kevin, knew the car and the options and explained them all to us, including the warranties. Their facility is under construction right now but it appears that it will be significantly improved when it is complete. The decision to buy our second Honda there was easy.
Great sales processs!
Worked with Zach Doebler and the sales process could not have gone any better.
South Hills Honda
South Hills Honda and Shawn Cahill made the car buying experience easy and stress free.
Emailed them several times plus called & finally got a hold of someone to tell me the vehicle was sold
It took me 3 times of contacting to find out the vehicle was sold
Buying my new pilot was great.the people there are polite,helpful,and friendly. I would recommend sending anyone to go there.great thanks to ..Kevin.tj and all you guys. Great dealership!! Keep up the good work!!!
Great Dealership Great Deals
Traveled from West Virginia for my Honda. It was worth the trip. Jim Gracey was great to work with. We worked the whole sales experience out over the internet. We emailed back and forth on Friday, resolved all the issues and I picked the car up on Saturday morning. It doesn't get much easier. Great job Jim, see you again in a couple of years.
Great customer service!
Great dealership! very friendly and worked with me to get the right car! Second car I bought from there!
This is the second great experience I have had leasing a CRV at South Hills Honda. Keep up the good work
I love my new car
This is our 3rd Honda from this dealership. Everything was easy from start to finish. Jim Gracey was very professional and easily accessible. I was able to email and text to get the deal that met my needs. Thank you!!
Great Overall Experience
Bought a new 2014 Honda CR-V after a previous purchase of an earlier version of the same model. Very pleased with the car and look forward to a great driving experience.
Great first time experience at this dealership!
Making the drive from the north hills was well worth it when we got our new 2015 Honda Pilot. Kevin and TJ took good care of us. When it's time for another Honda, we will make the trip again. They took good care of us with our trade in also. My wife is happy and loves everything about it so far. Thank you again!
Play tricks on clients. the worst dealer I've met.
When I purchased a CRV in 2009, this dealer offered me an extended 2 year (2012 to 2014) warranty by Zurich on the vehicle. The finance guy told us we would pay additional $1000 cash for this extended warranty in advance and we could get money back if we did not make any claim during those two years. I bought this service in view of the refund policy although the manufacturer already provides a powertrain 5 years warranty and the extended warranty is not effective until three years later after the payment. Everything was fine until 5 years later. I was expecting to receive the refund as I did not claim anything under this extended warranty. However, when I contacted the store about the $1000 refund, they told me that I need to show them a form to receive the refund. The fact is that the finance guy did not give or even mention any form that I would need to receive the fund. Even worse, they told me that they did not see any record of the refund policy in my purchase in their system. The finance guy who worked with me five years ago was not there anymore. Thus, they argued that they could not verify my purchase and would not issue the refund! I realized that it is either because the finance guy forgot this form or the finance guy tried to sell the extended warranty to us by telling us it was refundable when it was not. After this happened, I searched online and saw many negative reviews about how the extended warranty is not worthwhile and how the dealer tries hard to sell the extended warranty to the customers. I went to the store and talked to the owner Mr. Norton directly. I was offered two options on site: $500 cash or $1000 credit from his service department. At the store, he said he would email us the $1000 credit that could be used for anything offered in his service department except for purchasing another car. In view of my previous experience, I double confirmed this with Mr. Norton before I left the shop. However, when I revived the email, the description on the voucher was significantly different than he promised. It excludes any parts or accessories, which means to use the $1000 credit, I have to purchase parts from his store and to spend thousands of dollars more in his store! The service also has to arrange through a particular staff (Why? So they can charge a higher price on the service?). In addition, Im not allowed to reveal my negative experience with their store on any website if I accept this voucher (dont know how many times he has covered negative comments by doing this). When I asked him to issue the voucher as he promised before, he threatened me that I either took this offer, or I would nothing! So for the second time, the dealer reneged what he promised. In the end, he refused to answer any of my concerns and questions and threatened me again that either I accepted the offer or I would get zero.What an awful experience !
Overall good experience except these 2 concerns
I bought a 2010 (Certified car by Honda) Honda Civic Ex back in May 2014. Overall I am happy with my first car buying experience. Jim Gracey worked patiently and responded to my queries quickly. However during the test drive I noticed that Tire pressure light was on and asked Jim about it. He said they would fix it. The sale was finalized and since it was a Honda certified car I did not recheck the car. To my shock while driving back home I noticed that the Tire pressure light was still on. I did not worry too much as it was an easy fix. The next day I went to gas station and tire pressure was unexpectedly low. I worked on it and the light went off. But the light was back ON again after few days and still remains on. I dont think that the light should have been back ON so quickly. May be something is wrong with the Tire pressure check light or tires it self. Another thing was that my car came without floor mats! On the Internet advertisement it was clearly indicated that the car comes with the floor mats but it really did not. I called Jim and he said the floor mats might have been sold with another car or they might have been damaged. Since this is a Honda certified car they cannot sell me anything which is damaged. But he offered that he could give away some ordinary mats, which will not be from Honda. I was not shocked but frustrated that even when I bought the Honda certified car I had to buy the HONDA floor mats myself since I did not want to drive 30 miles back and forth for some ordinary floor mats which may not even fit to my car. Also I still have to figure out the tire pressure light. Again I would like to say that I am happy with the car I bought and overall transaction with South Hills Honda. But other than good sales spirit, how you take care of your customers after sale is complete matters as well, which is why I am writing my review.
Overall good experience except these 2 concerns
I bought a 2010 (Certified car by Honda) Honda Civic Ex back in May 2014. Overall I am happy with my first car buying experience. Jim Gracey worked patiently and responded to my queries quickly. However during the test drive I noticed that Tire pressure light was on and asked Jim about it. He said they would fix it. The sale was finalized and since it was a Honda certified car I did not recheck the car. To my shock while driving back home I noticed that the Tire pressure light was still on. I did not worry too much as it was an easy fix. The next day I went to gas station and tire pressure was unexpectedly low. I worked on it and the light went off. But the light was back ON again after few days and still remains on. I dont think that the light should have been back ON so quickly. May be something is wrong with the Tire pressure check light or tires it self.Another thing was that my car came without floor mats! On the Internet advertisement it was clearly indicated that the car comes with the floor mats but it really did not. I called Jim and he said the floor mats might have been sold with another car or they might have been damaged. Since this is a Honda certified car they cannot sell me anything which is damaged. But he offered that he could give away some ordinary mats, which will not be from Honda.I was not shocked but frustrated that even when I bought the Honda certified car I had to buy the HONDA floor mats myself since I did not want to drive 30 miles back and forth for some ordinary floor mats which may not even fit to my car. Also I still have to figure out the tire pressure light.Again I would like to say that I am happy with the car I bought and overall transaction with South Hills Honda. But other than good sales spirit, how you take care of your customers after sale is complete matters as well, which is why I am writing my review.
A very satisfied customer
recently purchased a 2011 Honda CRV at this dealership. My salesmen, Cody Johnson was great, he found me the car I wanted for the price I wanted. I hate car shopping and I am glad I came here after going to several other places with no luck. The financing was a breeze and the financing manager was very friendly and efficient. Thank you to all the guys at SHH for making me a very satisfied customer.
A great car buying experience
I recently purchased a 2011 Honda CRV at this dealership. My salesmen, Cody Johnson was great, he found me the car I wanted for the price I wanted. I hate car shopping and I am glad I came here after going to several other places with no luck. The financing was a breeze and the financing manager was very friendly and efficient. Thank you to all the guys at SHH for making me a very satisfied customer.
Deceptive price info
I searched for a vehicle using multiple variables including price. The search returned a vehicle from this dealer with the price hidden. When I inquired, it was more than TWICE the price in my range. It seemed well equipped and the price was reasonable for the features considering its condition but it was a waste of my time.
Worst car buying experience ever
I came to South Hills Honda looking to purchase a used 2008 Honda Civic coupe. I was looking to lower my payment, and did not have a problem purchasing a vehicle older than my current one with higher miles.When I arrived at the dealer, they took me out to show me the car I was interested in. It was the wrong one. So then began the search to find the vehicle I was inquiring about. It was still in the garage, and hadn't even been serviced yet. The vehicle was already listed for sale online, and the description of the vehicle was "Extremely rare" and "well maintained". Granted I do understand the vehicle had not been serviced since trade, it was filthy, full of animal hair, the visor was broken, service light on, tire pressure light on, and the front bumper cover had a huge hole in it from an accident. The headlights were also mismatched (I'm assuming due to being replaced from another accident). I was informed that if the vehicle was in an accident, it would be on the car fax from a police report etc. Which upon research, accidents don't always show up on a carfax if they are under a certain damage amount.I drove the vehicle, agreed on the price as long as all issues were fixed, etc.Upon talking about my trade (my car was newer, lower miles, still under powertrain warranty, etc), I was offered over $2000 less than my payoff, which is right at the trade-in value from KBB, Edmund's, etc. Also, upon further research, my same vehicle was being sold at auction for more than my payoff, with more miles, and in average condition. I kept getting the run around about no haggle room due to the price of the Honda, and a bunch of other poor excuses, trying to get me to trade my car and roll over the difference into a new loan with the prospect of still being able to lower my payment $75-$100.I stated what I wanted for the car, which was my payoff, or I was not going to trade. I had been to 2 other dealers, looking at used cars as well, and was offered my payoff right off the bat. Again, I kept getting the run around about cash value, and all this other stuff that was a tactic to get me out of my car for less than it was worth. I'm assuming that more money was sunken into the Civic than it was actually worth, so they were trying to make up for it by giving me less, then selling it at auction for more.I stated multiple times, if my trade couldn't be agreed upon, that I did not want to do business, etc. More than once I got more run around after CLEARLY stating payoff or no deal, and not to contact me about it again.They have several used cars on their lot that are beat up, scratched so bad they need an entire paint job, etc.Worst experience I have ever had from a car dealer, and I would not recommend them to anyone.
Oil change goes bad
I took my car to south hills honda for an oil change, while it was there their technician working next to where my car was threw an oil filter, aiming for the trash.. Missed and hit my car and denting the fender. I had to bring my car back for them to fix the dented fender. While fixing the fender the chipped and scratched the paint. I then had to make another appointment to take my car back for them to fix the paint. Terrible experience!! Will not go back. They're careless all that because some threw an oil filter around other peoples cars.
Just Show me the money and run
Second new vehicle in two years that we have purchased from this dealer. The first ( Accord coupe ) , they had the right vehicle on the lot that my wife liked, Since it was a straight cash deal, pricing was done by email. This vehicle only hs 4K on it. I priced a Pilot on line with several dealers, this dealer was $500 more than the best price , but 25 miles from my home. South Hills didn't have the color and model I wanted, but told me they could get one. Again ,a straight cash deal, I dropped of a deposit 30% of the new vehicle price and told them to call when they get it in . They called , we arrange a specfic time to to pick it up. I arrived 5 minutes before the time. I was seated in the show room, offered a coffee and had a a couple words with my internet sales person. Thirty minutes later he leads to an office to complete the paper work by a person whon told us, this wasn't his normal job ( it showed ) , paper work was not completed before hand. I wasn't even offered to see the vehicle they brought in before they wanted me to pay for it . No mention was made about their service department, specials, coupns, ect. He couldn't answer my questions about the deal they made me ( Flex dollar -a come on ) . All he wanted was my signature and move me along. As a bonus ,he presented me copies of the sales agreement/ temp registration in a 50 cent black tote bag, Called the intersales person to lead to my car, hand me the package of operators manual/warrenty booklet and keys. Took a photo with a tablet. I was and still am VERY displeased. I hope their service department is much better. Makes me wonder who wrote these other reviews !!
Having leased then purchased hona - went back for 5th oil change -free- asked for oil change and check over since I was taking a trip I am single driver - everything checked out according to them - I went on my way only to find out 6 days later that my brakes were totally shot and cutting in to my routers. Some trusted service which I will never use again.
Very Happy With My Honda
I just purchased a 2014 Honda Pilot. It has been 8 years since I purchased a new car. From the moment I walked in the door to the final sale my experience was very good. My salesperson was excellant and anyone I encountered during the process was very professional. They made you feel that as a custormer you were important and they made sure that your quesions were answered. I am extremely happy with my new car. It's a big decision and you need to feel like you made the right choice. I know I did. I also have experience with the service department. I have a used Honda that the previous owners serviced at this dealership so I continued it's maintenance there as well and have been very satisfied.
If you want to overpay for a used Honda then this is your...
If you want to overpay for a used Honda then this is your place. 2 of the 3 times I've been here, their prices have been higher then KBB and the sales manager refuses to negotiate the price down to at or near KBB or Edmunds price. It's been my experience in the past when buying Odyssey vans (on my second one now, but have looked at many others in the past) that KBB and Edmunds are consistent with the dealership prices. As a civil engineer who frequently estimates construction costs to build large highway projects, I would never go blindly to a dealership without looking at the KBB and Edmunds prices first. The last Odyssey (EX-L) I bought at #1 Cochran in Moon was below KBB prices. Good vehicle, low mileage, and there was little to no haggling as it was already below KBB. Recently my wife and I (with our 4 kids) went to look at an Odyssey LX at South Hills. The vehicle was in good condition and I told the sales representative upfront that I would be willing to pay the KBB good condition price for the vehicle. The KBB price and the Edmunds price were within about $50 of each other. In fact the Edmunds price was the lower of the 2. With both prices being so close, in my opinion this is a pretty fair estimate of what the vehicle is worth. They were over $700 above KBB. After a test drive my wife and I went inside the dealership. We explained to them that we would be financing through PSECU (with an extremely low rate) and that the they probably couldn't beat the rate. Of course they wanted us to fill out paperwork to check to see if they could get us a better rate. I'm pretty sure this was a stall tactic to keep us in the dealership and make us feel like we invested time there so we would be less likely to walk away. They started asking me to fill out other paperwork as well, I don't recall what it was, but about that time my 3 month old started to fuss. So I really wasn't interested in filling out any more paperwork unless we were going to make a deal on the vehicle. Again I let them know upfront what I was looking to pay for this vehicle. They kept trying to get me to agree to pay more using several sales tactics (manipulating monthly payments, financing options, etc.). Once laughably claiming that you can't always count on KBB or Edmunds when comparing vehicle pricing. OK sure....but if they were below KBB, I'm convinced that would be one of the first things out of the salesman's mouth. Maybe that works on some people, but my wife and I have been around long enought to know what they were trying to do. At one point after I got tired of the games and fighting to keep my kids in check, I said so are we doing this for KBB or not. I need to know because I'm not filling out anything else until I find out. So the sales guy said to me I have to go and discuss it with the sales manager (yet another game, did I mention I have a friend in the car sales business). Seriously I told them atleast 5 times this is my price, KBB good condition. The salesman came back and said the manager would not do it for the KBB price. So the bottom line is the sales manager wasn't going to budge and neither was I, so I walked away from a bad deal. I've found you can't be affraid to do just that. So later that night the sales rep has the audacity to call me back and asks yet again if I was willing to come up in price. Seriously!! How much more clear can I be. What a colossal waste of an hour and a half!!I gave these guys another shot because they are close to where I live, but I'm definitely done with them from here on out. There are too many othe dealerships offering better deals on the same or similar vehicles.
My husband and I both traded in our vehicles and...
My husband and I both traded in our vehicles and purchased our new cars here. The show room did seem very busy but our salesmen acted as though he had too many customers to handle. It took over 6 hours for us to purchase our vehicles. And then to top it off they tried to sell us a lot of unnecessary extras. When we were departing with our two new vehicles, Tj the sales men could not find the second set of keys to my husbands car. Tj said he would find them and mail them to us since we live in Virginia. It has been almost 3 months since we have purchased these vehicles and we still have not received the second set of keys and the sales men has stopped responding to our emails.
From the very beginning with South Hills Honda I had a...
From the very beginning with South Hills Honda I had a great experience! It started with just an inquiry over the internet which I didn't think at that time would lead to a sale. TJ was prompt with answering ALL of my questions right away. I really thought the conversation would be over when I explained to TJ that we had a large amount of negative equity to get rid of and a low payment we wanted to achieve, but he never gave up. He found a way to MAKE IT WORK FOR US! I was really surprised that we were able to get a nice vehicle for our family, get out of a completely upside loan with high payments into something affordable so quickly! I have never been so impressed by a salesperson before meeting TJ! My husband and I were kept in the loop the entire time and the dealership delivered what they promised without any surprise changes during finance signing. We would totally go back to South Hills Honda for future purchasing needs and referrals too! A big Thanks to TJ Stipanvich
TJ was very easy to work with. He was good on...
TJ was very easy to work with. He was good on communication without being overbearing, even when I disappeared for a day or two at a time. He was very open on his pricing and actually had the best price (along with the dealer I ended up buying from) but the other dealer was much closer so they won out purely on a convenience factor. I'd happily send anyone looking for a new car to TJ.
BAD ATTITUDE AND POOR CUSTOMER SERVICE
THE SALESMAN WAS VERY RUDE. HE GOT UPSET WHEN I WOULD NOT ACCEPT HIS OFFER ON MY TRADE. DONT GO TO THIS DEALER!!
Long Time satisfied customer
I have had nothing but Honda's for the past 30 years. I currently have 3 Honda's which were all purchased from this dealership. 2 were purchased new about a decade ago, and one was purchased used about a year ago. I really would not think of buying a car from another dealership. I have always found the sales people very helpful, kind and can actually make the car buying process fun. They have always been very upfront and explain different options on vehicles and how they might help or hinder my personal driving needs. The service department is second to none. I am familiar with the mechanic(s) that work on my cars over the years. They have been very honest with me and have even told me when they see a repair issue that can wait until next time. They also have coupons and discounts on service from time to time. I really like the oil change and fluid check service that you can just drive into and wait. The shuttle service is also quite helpful if I have to leave my car there for the day. I do admit, sometime the cost might seem a tiny bit high, but you also get what you pay for. For our family it is worth it; for folks we have come to know and trust with our lives, when we are driving on the highway! The people they employ there are also very nice and friendly. I have recently found that to be rare in the service industry. They are second to none for us!
I purchased my car in 2011 from the dealership which was...
I purchased my car in 2011 from the dealership which was a great experience, but everything after that regarding service and finance has been a NIGHTMARE.Shortly after purchasing the vehicle I began to have problems with the anti-theft system. It would lock up my ignition and not allow me to start my car unless I reset it by keeping my key in the ignition; as it turns out this was a known problem of my vehicle. On day, in the dead of winter, my vehicle wouldnt start due to the anti theft problem and I had to have my vehicle towed to SHH. I told them about the problem, referenced a bulletin that Saturn/GM had put out about it, and referenced consumer write ups about it. I was dismissed and was told it was my battery despite the fact that I had just had it tested. They charge me close to $200 to replace the battery and send me on my way. 2 days later guess who needs their car towed again because the anti-theft system is malfunctioning? In the dead of winter while stranded at work? I had to ask that the old battery be put back in and the actual problem be addressed which took a week of arguing and they sent my car to a GM dealer down the street that was able to fix it, and they said my assessment was absolutely correct. I finally was reimbursed for the battery but it was a battle. I was completely dismissed, no one communicated with me, and the secretary was consistently rude. Because Im a woman in my 20s? Because they dont deal with GMs? It was the worst customer service I have ever had, ever. Now, after all that, the vehicle was totaled and I need to be reimbursed for the extended warranty that I purchased because I obviously cannot use it on the vehicle. I signed documents terminating the contract literally 4 months ago and still no check. No one returns my calls, I get sent straight to voicemail, and Im beyond frustrated. By my estimate I need to be reimbursed about $1700. Never again. Stay away.
I needed to have 3 things checked/fixed on my 2011 Honda...
I needed to have 3 things checked/fixed on my 2011 Honda Accord: 1. I knicked my wheel on a curb and wanted to have the scratch fixed. 2. My rotors seemed like they needed resurfaced. 3. I have a very loud noise in the roof above my head whenever I go over a bump in the road - something is loose and/or clanging around up there. I narrowed it down to the exact location (right above the visor area). I called and made an appt. I was told someone comes into the service department on Wednesdays to fix wheels so I made my appt for a Wednesday. Ryan called to advise me that 1. The guy wasn't there to fix my wheel but he (Ryan) could have each one of my wheels rebalanced for $10 each. What?!! Why would each one need rebalanced when only one of the wheels was scratched? 2. All 4 rotors would need resurfaced to make each one even when finished. 3. He (Ryan) didn't hear a noise in my roof. He specifically said no noise! I think he is deaf. I told him never mind - don't do anything. I got the impression that he: didn't take my wheels off to even check the brakes - he was making an assumption. I don't think he took my car for a ride to even try to listen for the noise. I don't understand how 4 wheels could need rebalanced for a slight scratch in one of the wheels. I won't go back there again for service. He was very unprofessional and not friendly at all.
FROM THE MINUTE I WALKED INTO THE SHOWROOM I WAS TREATED...
FROM THE MINUTE I WALKED INTO THE SHOWROOM I WAS TREATED SPECIAL. I WAS TOLD NOT TO BE NERVOUS ABOUT THE PURCHASE I WAS ABOUT TO MAKE. I WAS OFFERED A CUP OF COFFEE AND RON WAS VERY HELPFUL. WE WENT OUT TO TAKE A LOOK AT THE CARS AND RON SAID MY PURCHASE WOULD BE MADE AS SIMPLE AND PAINLESS AS POSSIBLE AND IT WAS.I GOT A BEAUTIFUL HONDA CRV AND IT WAS THE COLOR I WANTED . SO FAR I LOVE IT! MANY THANKS TO RON AND THE STAFF FOR MAKING MY DECISION TO TRADE MY CAR IN AN EASY ONE. I WOULD RECOMMEND YOUR DEALERSHIP TO MY FRIENDS. MANY THANKS LINDA LATSHAW
South Hills Honda is the place to buy a Honda; hands...
South Hills Honda is the place to buy a Honda; hands down! There is no reason to look anywhere else. Sounds crazy, but despite being a longtime customer, I searched around (just to be sure), compared prices and still found the absolute best price at South Hills Honda.I have a 2007 Honda Civic Si and we just replaced our 2004 Honda Odyssey with a new Odyssey. I got the Consumer Reports price report before shopping and, from my calculations, I think South Hills Honda made $37 on our deal....yes, only $37. Sounds like a commercial, but it isn't! I take both of my cars here to be serviced. As always, their service has always and continues to be spectacular, the people are friendly and the prices can't be matched. I cannot say enough great things about this dealership.
Used Car buying made easy
Went to So. Hills Honda to look at used Honda Civics. I walked into a packed Sat evening dealership and was immediately greeted by Bob, who showed my wife and I the used Civics in the lot. We were looking for a 3yr old Civic with 25,000- 40,000 miles and they had a nice inventory to choose from. We picked out the one we liked and went on a test drive with "The Civic Expert", Greg Plavchek. Greg was knowledgeable, friendly and very professional. We were going to look and some other Civics at other Honda dealers in the area but decided right then to deal with Greg P. We also met and talked with the used car sales mgr - Jason. We settled on a price and picked the car up the next day. I couldn't have had a more pleasant car buying experience. Thanks to Greg P., Bob, Jason and Greg Norton(owner). I also met Greg Norton who seemed like a very "hands on" owner, which also impressed me. Thanks again - South Hills Honda team
Walked into the dealership to ask questions about used...
Walked into the dealership to ask questions about used Honda Civics or Accords and was greeted by Bob immediately and asked if he could help . Bob took us to the lot and showed us a few Civics and offered us a test drive. Bob left and brought back Greg Plavchak to do the test drive and be our Sales Consultant. Greg was very personable and had great product knowledge on the Civic. We(my wife Lori was with me) were planning on going to a few other Honda dealerships in the area to compare prices and cars, but after working with Bob and Greg Plavchak, we decided to deal with South Hills Honda and were very pleased with the outcome. We also met and talked with the used car Sales Mgr. - Jason - and he was also very friedly and knowledgeable about the the business and the way the pricing worked. All in all, I couldn't have had a better car buying experience.Scott Barney
I came to South Hill Honda hoping to buy my first car. ...
I came to South Hill Honda hoping to buy my first car. Ron made the experience fun and enjoyable! I was very nervous before I went and worried about the negotiation process. Ron made buying my car very stress free, and I appreciated his honesty. Everyone I met at the dealership was friendly and helpful. I felt very comfortable and assured that I was making a great decision. I have already begun recommending South Hills Honda to my family and friends who are interested in buying new cards. It is also great to hear about all the services that are offered to me as a Honda owner. Ron and the owner both made me feel like I would be welcomed back with any questions I have, car washes in their new future facility, oil changes, etc. I left with a great car and a great experience!
They cultivate a business based solely on customer...
They cultivate a business based solely on customer satisfaction. They take the time to sit down and talk to you, in order to determine what decision is right for you, as the customer. I felt at home and was extremely pleased with the outcome (both times I have shopped there). I don't want to go anywhere else!
I have to say that Bob was a real trooper. My goal was to...
I have to say that Bob was a real trooper. My goal was to trade in my car so I could get a less expensive car and get my daughter a car. There was a couple of cars on the lot that my daughter liked but they were not in my price rance or condition that I wanted to feel comfortable getting the car but I found a car I liked so Bob helped me to realize I should work on getting my car taken care of and then we can work on getting my daughter a car. It took some time for me to make the decsision to buy the car and when I did the financing wasnt were I think it should be so Bob went above and beyond to find a bank that would finance me at the % I could live with...It took me about three weeks to decide to finally buy the car and he was patient and stuck with me. I appreciate his positive attitude and flexibility he had working with me. The only thing I didn't like is negotiating the trade-in...I wish that whole part of the process was easier and less stressful. So now i have a great new(used) Honda CR-V. Thanks to Bob and Frank ---the finance guy for make this process pleasant.
I had the pleasure of buying a vehicle from a well...
I had the pleasure of buying a vehicle from a well spoken, educated young man. Ghaith was patient, knowledgeable, reasonable, and personable. He is truly an asset to your organization.
The car was exactly waht I was looking for and was in...
The car was exactly waht I was looking for and was in great shape.Greg was very friendly and helpful with all the sales paperwork.looking forward to getting service done here.
This was are second car from South Hills Honda and The...
This was are second car from South Hills Honda and The visit was a 100% better. The whole process was like clockwork. Ron was a very stand up guy.
Lou was very friendly and helpful in showing us both the...
Lou was very friendly and helpful in showing us both the Pilot and Odessy. He was very knowledgeable about the vehicles. While we were waiting for a price on our trade in, he chatted with us so that we didn't feel like we were waiting long.
I decided it was time to get rid of my Chevy and after...
I decided it was time to get rid of my Chevy and after hearing good things about this dealership I went to look at cars with my parents. We had a fabulous experience. I was stressed and overwhelmed at the thought of making a major purchase and will admit I wasn't the most pleasant person to be around that day, but Ronnie was friendly and patient. He answered all of our questions and didn't try to push things on us that we didn't want. I went in there with a certain car (Civic) and price range in mind and he truly bent over backwards to get me the deal that I wanted. The finance part was also hassle-free. R.J. was extremely knowledgable and he did a fantastic job explaining the financing and warranty options to us. Thanks guys, you are the best!
Everything was easy
After having bad experiences at other Honda dealers, I called to ask about a Fit. Cody was very helpful and we made an agreement over the phone. Although he went on vacation, Kirk took over and did a super job. When we arrived to pick up the car, he had everything ready and gave us a nice demo. RJ completed the deal and we were on our way. A couple of days later, Kirk called to make sure everything was OK. Very nice experience!
Lew was very responsive and informative during the...
Lew was very responsive and informative during the process of buying our Fit.He did not appear to be trying to make a sale but let the product sell itself.
Only complaint is with duration of sales process. I...
Only complaint is with duration of sales process. I don't know why it took so long. I arrived at 430 and did not leave until 730. Seemed like a very long time to have a trade evaluated before signing the final deal. Not a big deal but something to work on. Once I got into finance the process went quickly (other than the video I had to watch about stuff I didn't want). Anyway, Bozi was excellent and we are very happy with our new CRv. Everyone is always very friendly at the dealership, even when I brought it in day's after purchase to have the wheels balanced.
Terrible place to go. Spoke to sales rep. They took me...
Terrible place to go. Spoke to sales rep. They took me to a car, which was fair priced. They let me drive this used Toyota, then said they would make repairs and get back to me. They never did. The evaporator was messed up and they didn't want to fix it. The manager said if I bought the car "right then" then he "Swore on his name they would fix it in 2 weeks". I'm 25, but a fairly young looking young professional, so I had the assets and I took them somewhere else. Its three weeks later. I went up to Mike Kelly Automotive (which I thought I'd hate because its in Butler and sells usually chevy's cads hyundais and kias. However they had this beautiful used Honda del sol. It was in immaculate condition (brother's into automotives and checked it out) No repairs needed after buying used. Best Purchase ever. Talked them down on the price a very large amount. Totally kind and cooperative.Would recommend Mike Kelly Automotive to anyone. Sales Consultant was Joyce Burka. Its the least I could do after they gave me a free awesome gas card.-Almost totally screwed over by South Hills Honda. Don't like the disrespect. They tried to take advantage of my kindness. Almost had a clunker of a car.
Greg was very helpful all during our search for our new...
Greg was very helpful all during our search for our new Honda. The price we were offered was within our price range and he was helpful in tracking down the color my wife was looking for.
South Hills Honda not only had a lower price on the car...
South Hills Honda not only had a lower price on the car but was also more than fair on the trade-in of my existing Honda. They made the process easy, with no pressure.
All three are experienced, friendly and very customer...
All three are experienced, friendly and very customer oriented. All three listen to your issues concerning the vehicle and analyse the situation. I have bought my cars from South Hills Honda, F/K/A Yenko Honda, since 1984. I can't imagine any better service. Greg, Gordon and Keith are true assets to the dealership. Keep up the great work!
The reason South Hills Honda was my choice as the dealer...
The reason South Hills Honda was my choice as the dealer to use for my new Honda CRV was Greg Plavchak. He explained the assets of the car and how this would be the best vehicle for me. He made me feel confident that I was making the right choice. He also spent a lot of time with me. He went over my new vehicle in great detail so that I understood all of the features. Honda/South Hills Honda has a super person in their dealership and I will recommend them and Greg to my friends. Thank You!
Last August I purchased a new Honda CRV from Greg Plavcik...
Last August I purchased a new Honda CRV from Greg Plavcik at the Honda dealership in McMurray, Pa. It was a great experience and one I was not looking forward to until I met Greg. Purchasing a car is usually not a fun thing especially for a widow. He found the exact color and model I wanted and made my trade a very easy thing and gave me a fair price. His friendleness and willingness to help were outstanding and I highly recommend him to friends if they are interested in a Honda. His professional knowledge is also outstanding. Shortly my daughter will be interested in getting a new car and we will be returning to Greg at S.Hills Honda with confidence that we will get outstanding treatment. Once again women alone in a car dealer can be a frightening experience but not with Greg.
I went to south hills Honda looking at a used truck 2008...
I went to south hills Honda looking at a used truck 2008 Chevy Colorado, thinking that as soon as i pull on the lot I would have salesman hounding me before I'm even out of my car, but i was very surprised and relived that this dealership was a more relax no pressure dealership which i really liked. Lou and everyone there worked on the banks to get me a loan that wasn't at what most bands would take and got me a great interest rate, I will recommend this dealership and Lou to anyone i know that is looking for a new or used car or truck
I stopped in a SHH with the intention of leasing a new...
I stopped in a SHH with the intention of leasing a new CRV. From the time I first walked through the door for info on leasing, to the time I drove off the lot after buying a preowned certified CRV, I received nothing but positive feedback and information that made my decision easy. All of my questions were answered and options discussed without any concern other than my satisfaction with my decision. It was obvious to me that customer satisfaction is the priority at South Hills Honda,knowing that everything else will fall into place, in time. Exactly the way I like doing business,with good people.
Greg was very friendly and helped us with our new lease. ...
Greg was very friendly and helped us with our new lease. I would recommend South Hills Honda to friends and family. Greg answered all our questions and was able to get the payment we wanted.
T.J. and Jim bent over backwards for me throughout this...
T.J. and Jim bent over backwards for me throughout this entire sale. They got the payments to exactly what I wanted, the money I wanted for my trade, and an AWESOME interest rate on the loan. I was more than impressed by the service that I received, and would recommend the dealership to anyone. I would actually recommend anyone to see T.J. or Jim personally. They were amazing.
I dealt with Jim and TJ via internet sales for my new...
I dealt with Jim and TJ via internet sales for my new CRV. The price was fantastic.They went out of their ways to get me the exact vehicle I wanted. I couldn't be more satusfied.
My wife and I chose South Hills Honda because of my two...
My wife and I chose South Hills Honda because of my two brothers-in-law recomendation. We chose South Hills Honda primarily due to the competent, experienced and extremely friendly salesman, Greg Plavchak. I have always hated and felt uneasy shopping for a new car, but Greg put us at ease and actually made the process enjoyable. The service personnel are also competent, friendly and perform service on our Honda to our satisfaction. Our 2010 CR-V is almost two years old and we still love it. South Hills Honda gave us an excellent price, both on our new vehicle and on our trade-in.
I highly recommend getting in touch with Greg Plavchak....
I highly recommend getting in touch with Greg Plavchak. Not only was he very knowledgeable, he is extremely timely in helping, courteous and welcoming. I felt comfortable making a decision about my car. Go see Greg!
Everyone I dealt with at South Hills Honda was very...
Everyone I dealt with at South Hills Honda was very friendly and knowledgeable. Greg was a big help when trying to lease my first car. There was never any pressure to buy, and I felt very comfortable asking any questions about the vehicle. After comparing several other dealears and cars, the price and value from this dealer was at the top of the list. I would imagine I'll find myseslf back there in the future.
From the door, a positive attitude is displayed, and you...
From the door, a positive attitude is displayed, and you feel welcome. Our salesman, Greg Plavchak, gave us time, do not use pressure, and allowed us to make our decision at our convenience. We have purchased 4 cars from South Hills Honda and plan to continue with our purchases there. Greg not only sells us a car, but he follows up on a regular basis to see if we are getting the attention we need in service and from the dealership.
Bozi was very personable, knowledgeable, curtious, and...
Bozi was very personable, knowledgeable, curtious, and effecient. He was a pleasure to work with and would unconditionally recommend him to anyone. Frank who did our financial work was very easy to work with and explained the process thoroughly. He got us a great percentage rate for our new CRV. The car was immaculate. Overall great experience.
Without my permission, South Hills Honda employees...
Without my permission, South Hills Honda employees removed my license plate holder and replaced it with a South Hills Honda license plate holder. I consider this theft because the old license plate holder was my property. It is also a violation of trust: I trusted that South Hills Honda would treat my vehicle as private property.
I just bought a new Honda and Lou was the best consultant...
I just bought a new Honda and Lou was the best consultant I have ever dealt with. He was very helpful and allowed me to take my time deciding on the best car for me.
This my second purchase in the last several months. TJ...
This my second purchase in the last several months. TJ Stipanovich and Jim Gracey were wonderful to work with. When a problem cropped with my first purchase the Jason Steffy helped out and the car was replaced. Everyone in the showroom was friendly, courteous and helpful. During the closings both of the gentleman (R.J. Lucci and Frank Guerra) were absolutely great. They were professional and vey helpful throughout the process.Both experiences were amazing. I can't imagine better service.I would also like to mention that I have used the service department for many years and find it to be great. Ryan and keith are exceptionally helpful. I have complete confidence in them.
Lou made my car buying experience so easy and pain free. ...
Lou made my car buying experience so easy and pain free. He was honest and kept me in the loop with everything that was going on. Lou is the best salesperson I ever dealt with and because of him I will be a loyal Honda customer!
The gentleman that we had was very knowledgable and very...
The gentleman that we had was very knowledgable and very down to earth. I have been to different dealerships of diffent brands in my time (including Yenko) and never have felt as comfortable as I did working with Jim. I have passed his information on to alot of people and know he has gotten a few already. The price range coming in was a little less than what I ended up spending but the important thing is he got me in the right vehicle for me. I will only deal with Jim in the future. Thanks Jim!
This was by far the most pleasant car shopping experience...
This was by far the most pleasant car shopping experience I have ever had. Cody was pleasant and easy to work with. He did everything he said he was going to do. Frank was very helpful and knowledgeable. They both met my needs in every way
Had Lou do a search for a specific style and transmission...
Had Lou do a search for a specific style and transmission i was looking for. within a day he had a car in hand and a price i was looking for. highly recommend working with him, he knows the business and works hard for his customers
Louie, was beyond helpful! He was professional and...
Louie, was beyond helpful! He was professional and answered all of my questions! He worked with me and was very patient. By far one of the best car salesman I have ever come in contact with! I would reccomend Him to anyone looking to buy a car! Thank you LOU and South Hills Honda!
I bought a Honda from Lou and he was the best consultant...
I bought a Honda from Lou and he was the best consultant I've ever dealt with. I felt respected and confident as a buyer.
Lou was the best consultant I have ever worked with. He...
Lou was the best consultant I have ever worked with. He was very knowledgeable about the process and made everything simple and easy. I highly recommend working with him.
Asking price was spot on for what I would offer from the...
Asking price was spot on for what I would offer from the get-go. Ghaith (the salesman) was extremely friendly and personable. He and many of the other staff members joked with us and made the entire experience relaxing and enjoyable. I shopped around for about a month, and visited a few other dealerships, and South Hills Honda was definitely my favorite.
Lou made the whole process of purchasing a new car very...
Lou made the whole process of purchasing a new car very simple. He was able to answer all my questions and took me to an "easy area" to test drive it. I love my new car!! Thanks Lou!
I highly recommend this dealership. In December 2010 we...
I highly recommend this dealership. In December 2010 we purchased a Cross Tour EXL model from South Hills Honda. We dealt with Jim Gracey who was outstanding, knowledgeable and insured all of our questions were answered. We met Gregg Norton, the owner and as service was required Keith Knowlson the Service Manager. From the date of our purchase until present day, these individuals, as well as everyone we encountered connected with the dealership, treated us with respect and courtesy. They all were helpful, friendly, knowledgeable and professional. The atmosphere was one of take care of the customer. Our experience with Jim Gracey, through whom we purchased, and others on the sales staff was so positive that we returned this month (June) to Jim and purchased a new CRV. There is no doubt in our mind that this positive dealership attitude and atmosphere will continue. If you want to by a Honda, buy it here, the experience is worth it!!
I would highly recommend this dealership to anyone. I...
I would highly recommend this dealership to anyone. I received extremely friendly customer service, and persistence. Especially the salesman Bob Clark, if you stop by, definitely ask for Bob. He's very friendly, persistent, fair, and respectful. He's not one of those salesman who immediately turn you away, or change prices throughout the conversation. If you have questions, he will answer them, or find the answers for you.He will look at your situation independently and off you the solutions available with the help of his various resources. I had an overall very pleasant experience, my next car will definitely be from South Hills Honda!
The single most impressive thing to me was the continued...
The single most impressive thing to me was the continued professionalism and service I received from Garth after what was probably a big disappointment: I went in talking about buying a $22000 car, then when we were looking at cars simply happened to see a $7500 car on the lot, and Garth not only wasn't dismissive of the car but recommended it, despite what was surely a loss to him in commission. He was at all times friendly, knowledgeable, helpful, and professional. And, near as I could tell, the atmosphere in the dealership generally reflected those characteristics. This experience was much better than my last experience some years ago at another place where I was given the hard sell by people devoid of most of those qualities. As far as price, the price for the car I bought, in that condition and with that mileage, was better than any I'd seen online.
This is the 3rd vehicle we have purchased at this...
This is the 3rd vehicle we have purchased at this dealership in the last 2 years. Everyone was friendly and helpful. Jim Gracey was our salesman and he was very knowledgeable and actually was concerned about our needs. He answered all,of our questions and went out of his way to make sure that we got the car we wanted at the best price for us. I would recommend tis salesman and dealership to anyone.
Bozi was amazing. He was very informative and helpful...
Bozi was amazing. He was very informative and helpful with everything. He was very knowledgeable. I have a dealership just a few miles from me and because of him, we chose to buy from South Hills Honda. I complimented him along with Shawn to their upper management on the great service and care I received during my purchase decision. I would absolutely go back to South Hills Honda and ask for Bozi!!! He was fantastic!
Lou was great to deal with! It was a true pleasure! It...
Lou was great to deal with! It was a true pleasure! It was the best experience we have ever had when purchasing a car. We will purchase our next car from Lou as well.
I was recommended by a friend to look at the 2012 CRV at...
I was recommended by a friend to look at the 2012 CRV at South Hills Honda. Lou was very informative about the vehicle and was extremely patient with my unsure decision about purchasing the vehicle. He did not pressure me about making a decision on that day and he kept in contact with me. He was not overbearing about purchasing the vehicle, which made me really feel at ease. I ended up purchasing the vehicle about a week or two after. Lou was great!!
Went into South Hills Honda without a specific plan, came...
Went into South Hills Honda without a specific plan, came out with a wonderful Honda Civic. I love this car and I am also extremely happy to have gone to this dealership. Lou Mouth came up with an option plan for me that fit my budget and really helped me understand this model vehicle. Would most certainly reccomend this dealership and will also look forward to further business here.
I love buying vehicles from South Hills Honda. We have...
I love buying vehicles from South Hills Honda. We have two vehicles from that dealership, both per bought from T.J. We actually called ahead before we went looking for our 2nd car to make sure T.J. was working. He is very friendly, very knowledgeable, and always goes the extra mile! The manager, Greg, is also a great person...he seems willing to work with you regarding pricing!Overall, a good car buying experience. We will use them the next time we buy!
It was a very pleasant experience purchasing our new...
It was a very pleasant experience purchasing our new vehicle. Staff was friendly, informative, and a nice atmosphere inside the show room. The sales consultant spent a lot of time reviewing all of the features of the car and how everything operated. We are very happy with the car and would recommend South Hills Honda to anyone shopping for a Honda.
Love the new CRV. The purchase was handled quickly and...
Love the new CRV. The purchase was handled quickly and efficeintly. The Honda CRV was in perfect condition at pick-up. I would recommend this dealer.
Great Dealer and was able to get me exactly what I wanted...
Great Dealer and was able to get me exactly what I wanted without any problem. The delivery and all options requested were installed without any problems. Any imperfections were handled in a professional manner.
I would recommend this dealership to all and everyone who...
I would recommend this dealership to all and everyone who wants to be treated fair and with respect. They really go the extra mile to please. Bought new 2012 Accord recently and it's a pleasure to drive. Everything they promised us they delivered and then some. I really can't find one thing to complain about. Mr. Norton is the kind ofd Man who aims to please, Mr. Gracey is the same. As for service I haven't used it yet so really can't comment. The Honda car company builds good quality cars and South Hills Honda is the place to buy one with good people there to help you. My Wife and I are completely satisfied with the deal and the way we were treated by all who works there.
I had a pleasurable experience with purchasing my new...
I had a pleasurable experience with purchasing my new Civic. Lou Muth was our salesman and he was very professional about the whole thing. he actually wanted to help us with making our purchase and wasn't pushy. I would recommend seeing him when you want to purchase a new Honda.
I went into the dealership to buy one Honda CRV. Lou...
I went into the dealership to buy one Honda CRV. Lou Muth was my salesman from start to finish and it was a pleasurable experience. As a matter off fact, so pleasurable, I came back to buy a second car the next day.... An showroom floor Honda CRZ.If I remember correctly it was Lou's idea to place it on the showroom floor. Had he not made that suggestion I may need have seen this car. I was not looking for a second car, but alou worked his magic a second time and made me a satisfied. Ustomer two days in a row.
Lou was excellent to work with and he was very helpful...
Lou was excellent to work with and he was very helpful during all parts of the sales cycle. I would recommend working with Lou and the team at South Hills Honda if you are in the market.
I walked into the dealership not knowing exactly what I...
I walked into the dealership not knowing exactly what I wanted, but Lou Muth was an excellent listener and really took the time to work with me and help me to figure out what would work best for me and my family. After a few days, (many hours), Lou put me in a Civic and my daughter in a reliable pre-owned Vibe. I can honestly say, I couldn't have couldn't have picked a better salesman if I tried. Lou and everybody there at South Hills Honda was absolutely top notch in what they did for the company. I have made it a point to highly recommend Lou and South Hills Honday to friends and family and anyone thats asks about either of the two vehicles.
This is how buying a car ought to be...
Buying a car should not be a stressful experience, but we all know it usually is. South HIlls Honda takes the stress out. This month I bought a new Honda CRV there and had a wonderful experience with Greg. He went out of his way to help me find my car, make sure I was ok with my decision, tell me about all their special deals, etc. This is how business should be done and I'm proud to say I will return to them for my next Honda.
Good Service Experience
I took my Accord to South Hills Honda for service, and I thought they did very good job. Prior to coming here, I got quotes from a few other dealers, and South Hills was definitely the lowest. They were very professional the entire time and had the car done within a timely manner. I felt that I could trust them as well.
Online price quote = awesome
Shopping at South Hills Honda is so easy! I went there about three weeks ago to test drive a 2012 Accord and was so pleased that I wound up purchasing the car there. I recommend everyone try asking for a quote through their website, which is what I did. They get back to you fast, and you don't have to haggle with anyone once you go see the car! Everyone is nice too, which is a plus.
Best Pgh-Area Dealer
I live in Pittsburgh, so there are plenty of Honda dealerships for me to choose from, yet I bring my business to South Hills Honda time and time again. They have the best deals of any Honda dealer Ie been to, and their rewards program is great. Ie saved a ton of money there over the years, and the customer service is always good.
Go get a Honda
In the market for a used car and couldn't find anything, I went to South Hills Honda on recommendation from a family friend. And at first sight, I was very impressed. The sales staff was helpful and very knowledgeable. I will recommend this dealership to anyone in search for a Honda.
Happy With South Hills Honda
I recently purchased a new Accord from South Hills Honda, and it was a very pleasant experience. Shawn was a great salesman and made sure I understood everything about the car before I drove it home. I would go back here again for sure.
Best in Town
I don like car dealers, or almost anyone selling anything. However, I had a great purchase experience with South Hills Honda. My sales person was knowledgeable, very up front and straightforward. He actually made the buying experience fun! Their finance department went the extra mile to address all my questions and concerns; and trust me there were many!! Im glad to have found such an amazing dealership and I will not hesitate to go back there to purchase another vehicle. Talk about a good impression.
Greg was great to work with! This was my first time buying a car and he made it easy and comfortable. Very friendly and fun to talk with. I shopped around other dealers and got the best price from South Hills Honda. He did not pressure me to make a purchase at all. I am glad I live close by so I can get my service done at the dealership and know I am getting high quality service. I highly recommend working with South Hills Honda!
My husband made an appointment to have RECALL item fixed....
My husband made an appointment to have RECALL item fixed. When I dropped the car off my windows were down and I overheard to mechanics talking. In reference to me being a woman I heard them say to one another "What have we here...?" I immediately felt uncomfortable being a woman at this dealership. My Service Advisor was Ryan Klanchar. I explained that we had an appointment to have a recall item fixed. I told him that I would need the car back by 3pm. He said this should be doable. When I arrived at 3pm, Ryan seemed to have no idea who I was. When I explained who I was and why I was there all I got was, "Well we didn't call you yet." When I asked what was taking so long or why it wasn't finished, I was greeted with a chorus of "I don't knows..." "I'm not the mechanic..." "I just came onto this" "I wasn't the person who talked to you husband..." I asked him to please find out more information. When he returned he told me that the had just finished up diagnosing the problem. They didn't have the parts. I could bring the car back in a couple of days. WHAT? We made an APPOINTMENT to have this PARTICULAR RECALL corrected. WHY WEREN'T THE PARTS THERE? Why did a diagnoses TAKE OVER THREE HOURS? Why didn't you call to tell me I could pick up the car earlier? Suddenly the MIGHT be able to have the parts in by tomorrow -- but I wold have to call THEM.This car dealership is a bunch of arrogant cowboys. Disrespectful and irresponsible. My family ALL OWNS HONDAS but we will travel to another dealership in the future.
My wife and I were out to buy a new SUV, and we were very...
My wife and I were out to buy a new SUV, and we were very interested in the Honda CRV. We arrived at South Hills Honda at 4:00 on a Saturday afternoon, the dealership closes at 5:00 so we didn't really have any plans of walking away with a car that day. When we arrived, we started looking over the CRV in their show room. We looked at it and walked around for about 10 - 15 minutes before we were finally greeted by someone (this is the only reason I took 1 star off customer service). However, in their defense, there was absolutely packed that day. The person who greeted us asked if we had been assisted yet and we told him no, so he said "Well let's see if we can't remedy that". Within 5 minutes he introduced us to TJ, who took us on our test drive of the Honda CRV. We absolutely loved it, and TJ was fantastic and incredibly knowledgeable for such a young person. He gave us a lot of good information on the CRV and its competitors, and it didnt feel at all like he was trying to persuade us or bad mouth other brands. He was just straight forward and honest with us the entire time.When it came time for the credit check, TJ told us he believed that wed qualify for 1.9% or 2.9% APR financing. However, when the credit check was run he told us that we actually qualified for 0.9% financing for 5 years! He sounded just as excited about that as we felt about it! They offered us the car for a little over $1000 under MSRP, and with the fantastic APR, we jumped on the deal. Once we were officially approved it was time to talk to Frank about the financing.Frank, like TJ, came across as straight forward and honest the entire time we talked with him. He lined up several options for us to look over the additions that they try to sell you. But the best part was that Frank didnt try to sell us on anything! He even told us that he didnt recommend certain options for us because he didnt think they would benefit us at all. This was a huge relief to us as we were both somewhat expecting that hed be trying to sell us on the extras.Overall our experience at South Hills Honda was fantastic! We would highly recommend them to anyone looking for a Honda vehicle, and ask for TJ Stipanovich and Frank Guerra!
My husband got a car from South Hills Honda last fall. I...
My husband got a car from South Hills Honda last fall. I remember his experience being very positive. Now that I am looking for a car I made an appointment to go into South hills. The woman on the phone was very friendly and answered many questions I had over the phone. I usually have so many questions that people tell me to come in. I am excited about my Saturday appointment. Their customer service so far is absolutely wonderful.
I was in the market to purchase a vehicle for my daughter...
I was in the market to purchase a vehicle for my daughter and one of the dealers I considered was South Hills Honda. I asked for pricing for two models she was considering via email. I received a call and gave Greg the information and he promised he would get the pricing to me that evening or the next day. I expected it by email as he requested. It took him three days to try to get the pricing to me, but via phone, not email. After I left a message for him to provide the pricing to me. All he gave me via email was what the monthly payment would be. Nothing to do with purchase price, tax, fees, etc. so that I would know what I am buying. That tactic is old. I won't visit a dealer unless I have something in writing before I go in. I have been burned before by misrepresentation. I would stay away from this dealer and their sleazy tactics.
if you have a trade, i would look elsewhere. Took my car...
if you have a trade, i would look elsewhere. Took my car in for trade on a used Honda fit. Had car appraised for another dealership for trade and was quoted 8400, the most they would give me is 4200. Granted other dealership may have artificially increased price, but not by double the price. They're trade value snare horribly messed up. Tried to tell me that my car needed 5000$ in work, and that they only sell cars in topnotch condition, but the fit they were going to sell me had rust spots, and needed new brakes in the front very badly. How can you be that particular but not replace not replace something as simple as brakes. c'mon guys, you swindlers will have to try harder than that.
My fiancee and I were excited to start the search for our...
My fiancee and I were excited to start the search for our first new Honda in 12+ years. We're big Honda fans and were looking forward to a test drive and learning more about our (hopefully) future car. We were greeted by a salesman who sat near the door, Ronnie. After the initial handshake, his first question was, "Are you buying today?" We answered honestly - "No," because we're just starting our search. He proceeded to shake his head in disgust. I told him we wanted to test drive an Accord and maybe an Accord Hybrid. He informed me that Honda doesn't make an Accord Hybrid (my mistake), they just have the Insight. (His mistake - they have the Civic Hybrid.) I asked for clarification - "Does your dealership not carry a Civic Hybrid or do you mean Honda doesn't make a Civic Hybrid?" He was annoyed and said that Honda doesn't make a Civic Hybrid. Okay ... We finally got in an Accord and were met with dead silence as Ronnie drove. We drove about a mile and I said, "So, what can you tell me about this car?" Ronnie said, "What options are you interested in?" I asked Ronnie, "What options are there?" Ronnie got annoyed again, said I must be an engineer and asked what I did for a living. Thinking he was joking around, I played along and asked what that had to do with anything, which further set him off. He accused me of "going hyper" on him when he asked what I did for a living and that I was asking too many questions. (Reminder - WE'RE HIS CUSTOMERS) Then, more silence. To break the uncomfortable silence again, I asked Ronnie what we were actually talking about here, and he said that I was coming off bad, he'd sold Hondas for 30 years and that sometimes people rub each other the wrong way, then he reintroduced himself to me and my fiancee in a creepy "start over" manner and told us at least five times during our 10-min drive that he was "just there to sell cars." (No kidding.) That still made for a very tense test-drive, so much so that my fiancee was rattled and didn't want to drive the car. I drove us back to the South Hills dealership and Ronnie gave us a lackluster walk around the car and, as we wrapped up the most bizarre bad-dream customer service/sales/performance art experience of our lives, my fiancee asked Ronnie for his card. Ronnie told us we didn't need it, we could call the dealership and ask for him, he's the only Ronnie out there. That's okay, Ronnie, we won't need your card since we went to Rohrich Toyota and had a great test-drive experience with a salesman named Teddy. Toyota Camry Hybrid, here we come! Ronnie and the nightmare of his phenomenally poor customer service and madras pants are already fading into memory, except for the other four or five Internet message boards where I plan to share this experience.
Service write was rude, and blatantly did not have...
Service write was rude, and blatantly did not have customer service in mind. Received no follow up calls regarding my vehicle - Dealer still did not resolve warranty related issue even after they said they did. Subsequent call yielded more run arounds - even being told I have to take the truck to a body shop to fix an item that's addressed in Honda's own TSB.
So I thought they were nice enough at first. They gave...
So I thought they were nice enough at first. They gave me a pretty good deal but nothing that the other dealers didn't match exactly. Here is where they got slimey. They repeatedly told me that the deal ended on June 30th but the Honda website and commercials and other dealers said July 6th. I called them on the phone and asked when the deal ends and was told the 30th. I said everyone else tells me the 6th and they said no it ends on the 30th. I asked for an explanation and the guy tells me as a dealer it ends for on the 30th since that is end of month but for a consumer it ends on the 6th. So, they were being misleading and lied to make their sale by EOM.I called back the next day and told them I couldn't make it by the end of month because we were booked absolutely solid the rest of the week but could come in on the 3rd. The guy says deal is off the table if I try that. I replied that it wasn't off the table for the other dealers. I then told them I could do them a favor and come in that night if they made it worth my while and knocked $200 off as I would have to miss some work (and thus income) and my wife was going to have to miss a baby shower for her friend. I figured that was all worth about $200 otherwise I'd have to come in at a later date. Either way they would get the sale. The dealer says OK.Now they totally revert to being classic slimeball car salesmen. I knew full well our trade in was at least $600 on KBB in poor condition. It was actually in better condition but I expected about $400. They offer $200. My wife says just do it, we can't drive 3 cars home and the extra $200 we'd get on Craigslist or whatever isn't worth the hassle (I didn't mention we had an infant and were there for 2 hours already). So the kid, Cody, who is in his early 20's leaves us at his desk alone for about 3.5 hours. He never explains what is going on and just leaves us to sit with an increasingly tired baby. He just hangs out with a few other dealers yuking it up in front of the store. Other, more professional guys were at least sitting with their customers. I walk up behind him and literally hear this: "...so they come in for their Honda LX and ask for $200 off, Ha ha ha, but I got that back from them in the trade in....." I interupt him and he jumps and gives me the "Hey buddy!" routine. I say "we're leaving, baby is tired." Well wouldn't you know it they are just about to call us back to finish up. They had us sitting there on purpose trying to wear us down to sell us some high priced warranties.I was now pissed and wanted to walk but the wife says we just put a total of 7 hours into buying this car at this dealer with the test drive etc. and we're finishing cause the baby can't sit around any longer, we need the car now, and we aren't doing this again at another dealer." So we bought the car but the way we were treated was unprofessional and immature and very nickel and diming. Not at all like a valued customer but as someone to screw over for a few more bucks and laugh about.I know what to expect from dealers, I read all the websites and these guys are no different. Full of tricks and scams and double talk. I could follow my check list of their trcks to the letter right in order as I expected it to be. From the "Let me get you a great deal and talk to the guy in the control tower.".... to talking behind me at another desk on the phone to no one LOUDLY about how they are working hard out here for me and won't accept such numbers....to getting grumpy about how I treated them badly when I didn't buy after the first test drive....to "losing the numbers" we initially discussed (and we'd have to start from scratch) - I had the numbers all along. Apparently I got the last Civic in my color in Pittsburgh and it was hard for them to find.Just know that South Hills Honda is no different than any other dealer. They are there to make as much money as possible and use any trick and tactic to get it. Every other dealer in the city matched them exactly so they aren't the cheapest either.
Both salesmen were knowledgeable and very helpful. No...
Both salesmen were knowledgeable and very helpful. No high pressure sales pitches, just a straightforward easy approach. Everything went smooth from start to finish. A professional well run dealership with great employees. I will recommend these salesmen and this dealership to my friends and family.
Took crv in for 4 wheel alignment after I replaced the...
Took crv in for 4 wheel alignment after I replaced the trailing arm bushings. I was told I would be charged an extra $85 for them to reset the bushings so the rear end could be aligned. OK, maybe it was needed, even though I was very careful to install the new bushings in exactly the same position (I marked the arms before removing the old bushings for alignment guides) as the old ones, but they're the experts, right? Less than 3000 miles after the 4 wheel alignment and brand new tires installed, my rear tires are worn from misalignment and need to be replaced. After 3 unanswered emails and 2 phone calls where I was left on hold for longer than I could stand, I will pay to get another alignment elsewhere and never use this service department again, let alone purchase a vehicle from them. And just in case someone from South Hills Honda reads this, I was going to purchase a new Honda from you guys early in 2010 to replace the crv and compliment the $35,000 Pilot I bought from you a couple years ago. Stupid. Just bad business.
Do NOT use South Hills Honda service department - go to...
Do NOT use South Hills Honda service department - go to Firestone or sears or a private garage - Their service is terrible! Their prices are outrageous! I thought I could justify a little more money for the Honda service, but they nickel and dime you to death! I paid $161 for a tire that I could have purchased next door NTB for $136 - and that is only one example of how they mark up there parts! DO NOT GO TO SOUTH HILLS HONDA! ! !
Today I went for my "free" state inspection for...
Today I went for my "free" state inspection for purchasing used CRV at this dealership. I was charged $52.95 incl. tax for my emissions inspection. I have gone to other dealers and only paid $37.95 for emissions inspection. Service manager told me he could charge me one cent or $1,000. for an emissions inspection. Told the time it would take would be 1-1/2 hours and it took 2 hours with empty waiting room. I guess it took them that long to TRY to find something wrong with the vehicle they recently sold me. I told service manager I would not be back in my lifetime for another service related visit or a purchase. BEWARE!
I had purchased my Honda here while it was still Yenko...
I had purchased my Honda here while it was still Yenko Honda and the first service came due after the long time owner sold, staff changed, and this became South Hills Honda. While performing this first service, the South Hills Honda dealership service department lost a part from the vehicle. I had to discover this myself and go back to complain, not that anyone from South Hills Honda informed me proactively that they lost this. I was told by Service Manager John Quattro that I should order a new part, that it costs about $15 and so it's not much money. I told him they lost it, they can order the new part and remedy THEIR error. I had to go back their, and also repeatedly call and call in order to get Mr. Quattro's action to order the part and eventual resolution. He took over four weeks to rectify this. I learned later that the part was sitting there for a week and nobody had acted to contact me.I actually came back to South Hills Honda for service a few months later, for an oil change, because I live nearby and I had written off the lost part to someone's mistake. When I picked up the car, it had been scraped along the lower door. Paint was damaged. The Service Coordinator replied that the scrape was there already. This issue is unresolved. I've taken the vehicle to a paint shop before winter sets in.I do not recommend South Hills Honda in McMurray, PA for service of any kind.
My 1999 Honda Accord, LX 4 door sedan was repaired at...
My 1999 Honda Accord, LX 4 door sedan was repaired at this dealership in response to my service request to diagnose and correct a check engine light error code. After diagnosing the error code as P0301 and completing repairs, I picked up the car from the dealership on September 17th. However, the very next day the check engine light came back on again when driving the car. I took the car back to the dealer again for them to double check the repair and diagnosis works done the first time. This time the dealership told me that the one exhaust valve on cylinder #1 was too tight and that they have fixed it. Since the problem was not fully corrected the first time around, I requested them that the repair charge this second time be covered as a warranty on their repair services. First the Assistant Service Manager, Mr. John Quattro, disputed that the second time repair charge was actually a separate repair service and that I need to pay. When I insisted that the 2nd service was related to the original problem, he reluctantly discussed with the Service Manager, Mr. Lee Cumberledge, and got the charges covered under warranty. However, as I was leaving the dealership, Mr. Mr. John Quattro told me that the Service Manager, Mr. Lee Cumberledge, has asked me NOT to come back to the dealership for service again. When I expressed my displeasure on the comment, he corrected by saying dont come back to this dealership if this problem recurs again. I insisted Mr. John Quattro to give me his comment in writing as proof of the remark, but he refused. I drafted a note, in his presence, mentioning his comment and presented it to him to sign. He grabbed the paper and crumpled it and threw it in garbage, visibly violent in his action. Then he asked me to contact his Manager, Mr. Lee Cumberledge, for any written statement and ordered me to leave his dealership saying he will call the police if I insist on him signing. I was quite upset at this treatment, especially, because I have been coming to this dealership for servicing my Hondas over the past 20 or so years ( since the time it was called Yenko Honda ) and never once faced a rude treatment prior to this time.
Body Style: Crossover
City: Mc Murray, PA
Contact seller for Engine Type
Body Style: Crossover
City: McMurray, PA
Engine Type: V6