South Bay MINI
South Bay MINI
Customer Service: 4.9 Buying Process: 5.0 Quality Of Repair: 4.9 Overall Facilities: 5.0 Quality Of Work: 4.8 Friendliness: 4.9 Pricing: 4.8 Overall Experience: 4.8
ADD REVIEW
ask for Ash!!!
Ash was ready, willing and able to make sure I found the perfect Mini. While I knew more or less what I needed after a lot of research, he was very attentive to be sure that I thought through all the options. He was swift, efficient and straight forward. I am sure I made the right decision and it was an absolute pleasure to work with him.
On March 13th the sunroof on my mini jammed while...
On March 13th the sunroof on my mini jammed while opening. I made an appointment to have it taken care of and could not be more frustrated and disappointed by the lack of service. Firstly, I dropped my car off at 11 am on 3/18 and heard nothing back for over 24 hours at which point I called in. I was told it would be $3200 to repair my sunroof, which is completely outrageous. I suppose this is the reason I was never was contacted by my representative.The information was immediately at hand when I phoned in. Secondly, I requested the sunroof be manually closed. The representative got back to me saying it would be $1000. If you stand by your product you need to give someone a reasonable solution, even if temporary. I felt like the I was being told you're screwed, pay! Thirdly, the diagnosis was done completely by computer. There is no sign anyone touched my car- the roof is dusty with no new finger prints, inside was completely untouched- no paper cover even put on floor when it was brought up. If you are going to charge $195 for a diagnosis you should at least take time to actually look at the issue and not rely solely on the computer. I knew it was jammed, perhaps there is a solution that doesn't call for a complete rebuild. We'll never know because that requires eyes that the computer doesn't have and the technician couldn't be bothered to use. And finally, of course my car wasn't cleaned, because as Steve said 'they couldn't wash it because the sunroof was open'. Just reiterating 'you're screwed unless you pay.'I contacted the management at South Bay Mini immediately and conveyed the above chain of events. The Excellence Center Ambassador contacted me on 19th and arranged to get the sunroof closed for me. I dropped the car off first thing in the morning on the 20th and was told it was completed later that afternoon. When the car was brought forward for pick up the front glass of the sunroof was closed, however the rear glass plate was still in the open position, still jammed. Technician seemed completely dumbfounded as to why I would want the rear glass closed as well. Made it seems as if I was making an unreasonable request.So as I write this a number of things are troubling me about my dealings with South Bay Mini. First, was my sunroof damaged further by the technician? The two panel move in concert, but now I have one panel closed and the other jammed partially opened. Second, if you are going to charge a premium price for service you need to offer premium service. No one is paying attention to anything going on in the shop. Technicians cannot be bothered to pay attention to the tasks they preform, representatives do not oversee the service requests and the managers are not making sure these mistakes do not continue to occur. After my experience I would not feel confident dropping my car for a minor $50 repair. How can I be asked to contract a $3200 repair?
Tyler was awesome. He made the car buying experience a...
Tyler was awesome. He made the car buying experience a delight and was very open and honest about the cars. Will definitely recommend this dealership and Tyler to anyone who is interested in purchasing the absolutely wonderful Mini Cooper.Lino was great and very helpful when I took my car in for servicing. The level of service is outstanding and he is a true professional.
MY HUSBAND AND I ARE NOT HAPPY WITH THIS DEALERSHIP ...
MY HUSBAND AND I ARE NOT HAPPY WITH THIS DEALERSHIP My husband and i went there yesterday for mini roadster base. We talked to Jacques and he seem pretty nice and we like him a lot but the dealership doesnt have a car i want so he asked me to come inside to put information down and he will call me if he have a car in a next few day. While he putting my information down. The computer have already have a record of me( because i contact them thru online website earier) so George Ledesma walked in and handle my case i guess cause he have record of my quote request online. We made a deal pretty quick.... in 20 mins. and i was very happy at that time. eventho i paid $500 more than another dealership offered but George will able to get me a car in 2-3 hours. but we have never get a car. After an hour pass he told us we could leave and he will contact us later when the car arrived.We paid $1000 to confirm that we will get the car later that day and I did mention him that my husband will be out of town for his business trip later tonight and wont be back till the end of the month. i made it clear but HE NEVER LET US KNOW. we called him, emailed him but he never responsed. He supposed to let us know and we wouldnt mind at all if he just pick up the phone and call us and let us know the update so we didnt wait for him. We wanted to get the paper done and dont want to leave it like that for weeks. So my husband delay his trip because he want the paper to be done before he leave town but WE HAVE NEVER HEARD BACK FROM GEORGE. Next day i called him and emailed him and we never heard back from him. Later Afternoon My husband have to called Jacques and he gave the phone to George. ( We will never able to get a hold with George if Jacques not help) Overall we happy with Jacques but not George. George handle our case and he should treat us better. we are going to buy a car worth over $26,000. Its all about communication and George did handle thing poorly.Once husband spoke to George ( HE NEVER APOLOGY) he said oh i said monday. seriously??? i do not like it at all. you could say anything but do not lied please!!! he never once told us monday!!! Otherwise we wont wait and my husband woulnt be in town on monday!!. Anyway he cant find the car that we made a deal with so he sent us a new price quote of 3 different car. First one less accesories and $500 cheaper 2-3) he said slightly more money. Uhhhh dahhh!!! for alll this inconvenient you want to get me slightly more money? how about start with sorry? I have other dealer offer me $500 cheaper but i have to wait a few days. so i made a deal with george with $500 more cause i want the car on that same day and dont have to wait. my husband delay his trip and lost 2 night of hilton hotel that he have book in advance for week . he wait to get this thing done or at lease know it ok to leave town without communication with George. WE ARE VERY DISAPPOINT and we have asked south bay manager to contact us but i have never heard anything back. i guess this is how they do business. i should not go there. waste my time and make me really disappoint. They have been so nice until we made a deal. Before i wrote this review. i have been try to think positive and give George a chance cause he was so good at first. But he kept continue let us down and it didnt take long to call customer and let them know whats going on. Push me into the edge when he quote more money instead to talk to his boss and try to get us better deal or at lease the same for all this inconvienient. My husband just bought New cadilac. and he had to wait for car also. Cadillac dealership keep my husband post 1-2/day and never keep us in the dark like this. This is what the different of how they treat customer.IT HAS BEEN FEW DAYS NOW AND WE ARE ALREADY BREAK CONTACT AND HAVE BEEN ASK MANAGER TO CALL US BUT HE NEVER DID!!!! TERRIBLE SERVICE.DO NOT BUY FROM HERE!!!!BUY FROM HERE IS YOU WANT A GREAT TAKE CARE AS A BUYER BUT SOON AFTER YOU BOUGHT, YOU WILL NEVER RECIEVE THE SAME TREAT. AND DO NOT THINK THAT THEIR MANAGER WILL TAKE CARE OF YOU. NO NO NO - WONT HAPPENED.
Great Experience!
I had a great experience working with South Bay Mini. As a first time car buyer, they made my experience enjoyable and informational. I worked with Tyler Lappen. We were able to most of the work via email, which made the purchase super quick. Tyler also helped me find the exact car that I wanted. He showed me everything about my new mini countryman when I came and did the final purchase and then followed up with me the next day. Tyler was a pleasure to work with and you can tell he cares about his customer's experience. Thanks so much Tyler and South Bay Mini!
I just bought my first car at South Bay Mini and worked...
I just bought my first car at South Bay Mini and worked with Tyler Lappen. We worked mostly online which was great since I have a very consuming job and I also live in Santa Barbara. Tyler helped me find the perfect car and we did most of our communication online, so all I had to do was show up and purchase! I was in and out of the dealership quickly about an hour and had a great first buying experience. Thanks Tyler and South Bay Mini! I love motoring in my new Mini Countryman.
Mini is actually MAXI service
I just purchased my new car at South Bay Mini and couldn't have had a better experience: Tyler Lappen answered all my questions extensively and thoroughly which allowed me to finalize the purchase without stress!!
Best mini cooper buying experience
I had a good overall experience at southbay mini working with Tyler lappenProcess was very fast and easy I recommend someone who want buy mini to Tyler
Great Shopping Experience, Excellent Service
Came on a Sunday evening - 6:30pm. Posted hours are 10-7pm and there wasn't any hesitation whatsoever in explaining process for purchase. More importantly, Tyler Lappen (ask for him) was patient, thoughtful, and very friendly. Tyler was also very knowledgable, explaing different components of the car, synching my iPhone (Blue Tooth) to the car computer, making sure it worked, and talking it through with me. When I was ready to purchase, Tyler while serving as the go-between me and the manager was clearly on my team. He went to bat for me, articulated how close we were to a deal, and made sure it would happen. A rarity in these days. In addition, the manager was very good, friendly and the rest of the staff (on a Sunday night) made sure that my paperwork was processed, my car detailed, and everything ready to go. I was also told about the VIP service including free car washes for the life of my car. The service plan also seems very good and I'm pleased with the level of professionalism. But really, what sold me was the overall friendliness of the business - but that I belive was set from the beginning with Tyler's approach and knowledge base. It was a pleasure to do business with Tyler Lappen and South Bay MINI - they will get my future referrals and business.
TYLER LAPPEN MADE IT SIMPLE: Just bought a cute little...
TYLER LAPPEN MADE IT SIMPLE: Just bought a cute little MINI convertible and had a great experience with my Motoring Advisor, Tyler Lappen. There were no hassles just friendly customer service. after the deal was complete, Tyler did not disappear but spent a lot of time helping me understand how to make everything technical work on the car! I now have my own MINI me!
Look for George
I'm very thankful that I came to South bay MINI and helped by George. He made buying a new car a fun experience. I'm now the proud owner of a red MINI thanks to him and the people at mini. I will also add that a few days later my car had an issue and it was quickly resolved. Also the free car washes are nice!
First new car!
Owning a MINI was always my dream and I can finally say I own one! Thanks to George and the staff at Southbay MINI, I got a great deal and the MINI I've been wanting. The Countryman. Give them a visit, you won't be dissapointed.
Internet shopping made easy! I'm glad I connected with...
Internet shopping made easy! I'm glad I connected with George and South Bay MINI. George responded quickly and answered all of my questions. There was no haggling back and forth and received an aggressive quote upfront. They found the MINI I wanted and got a deal I couldn't refuse. What more can you ask for?I will refer any friends and family if they're looking for a MINI or BMW. Make sure to see George!
South Bay MINI is the place to buy your MINI!
I just got my 1st MINI at South Bay MINI from salesman Paul Sapienza. He was very professional and patient. Helped me build and order my MINI and get me a great deal. Thank you Paul and South Bay MINI, highly recommended.
Sales
Purchased a 2012 MINI Cooper from ( Junior Mercado ) this past weekend. I love my new mini! Purchasing a MINI from Junior at Southbay mini was the easiest buying experience I have ever had. I look forward to my forst free carwash.
Best car buying experience, period.
I ordered a 2013 MINI Cooper S the way I wanted and it arrived sooner than I expected. Paul Sapienza gave us the price we wanted, no hassles and great customer service. If you're looking to buy a new MINI at a great price, ask for Paul at South bay MINI, it was a pleasant experience from start to finish.
Buy a MINI from Paul Sapienza!
If you are looking to buy a new or used MINI then go to South Bay MINI and ask for Paul Sapienza. I went and got a great deal for a great price. I could not be any happier, I love my MINI and had a great experience. Paul helped me find the perfect MIN at the right price. Thank you Paul and South Bay MINI.
Ask For Tyler Lappen
Tyler Lappen at South Bay Mini was great. He listened to me and put me in the Mini Cooper I was looking for. He was patient and NOT one bit pressuring. Great buying experience.
Hazel free experience!!!
Ok, so there are car salesmen and then there are mini salesmen and then there is Tyler Lappen at South Bay Mini. Tyler made the purchase of my 2013 Hardtop so easy and pleasant, never thought I would say those words about a car salesman or motoring advisor which I think they prefer to be called :). I never felt pressured or overwhelmed; Tyler was respectful of my wishes and didn't try to sell me something that I didn't want. He answered all of my million questions with a smile, even on his day off. I am extremely happy with my car and the deal I made. Tyler even made me a mixed CD with my favorite music, I was grinning from ear to ear as I was driving my baby home!! I am extremely happy with my car and can highly recommended Tyler and South Bay Mini. Thanks Tyler!!
Ok, so there are car salesmen and then there are mini...
Ok, so there are car salesmen and then there are mini salesmen and then there is Tyler Lappen at South Bay Mini. Tyler made the purchase of my 2013 Hardtop so easy and pleasant, never thought I would say those words about a car salesman or motoring advisor which I think they prefer to be called :). I never felt pressured or overwhelmed; Tyler was respectful of my wishes and didnt try to sell me something that I didnt want. He answered all of my million questions with a smile, even on his day off. I am extremely happy with my car and the deal I made. Tyler even made me a mixed CD with my favorite music, I was grinning from ear to ear as I was driving my baby home!! I am extremely happy with my car and can highly recommended Tyler and South Bay Mini. Thanks Tyler!!
NEW Mini Cooper for my wife...Yeah~
Today, I purchased MINI Cooper from South Bay BMW for my wife. I would like to thank to a sales staff, KEVIN Kim, who helped and gave us an excellent deal. Probably, this was the one of the biggest reason why we bought another BMW family. Actually, I traded-in my BMW 325i which ran more than 145K miles on it. Kevin gave a good trade-in value as well. I will recommend Kevin at South Bay BMW to all my friends who think about purchasing BMW or Mini on the future.Thank you, Kevin. My wife loves the car. Definitely, she will enjoy it to drive every moment.
Love my new mini
Bought a new mini yesterday with the assistance of Tyler Lappen at the dealership. I walked in there not expecting to make the purchase yet, but after a very positive experience learning about all my various options, I felt like I was in very good hands with Tyler and trusted him enough to move forward. I should also mention that before buying the new Countryman, I have been a mini cooper convertible S owner for the past 5 years. I only decided to trade that in for a Countryman as I am about to have a baby and need more room. I LOVE my new car, and truly appreciate the great service I got from all the people at the mini dealership, especially Tyler!!!!
Great place to buy a MINI
South Bay MINI made my car buying experience easy and pressure free. All of the salespeople were busy when I first arrived, so the manager, O'Dell, started the process off with me until there was another available person who could help me. If you go to South Bay MINI, please ask for George Ledesma. He sold me my MINI and it was so refreshing to have a car salesman be upfront and honest with you and not try to sell you something you are not comfortable buying. George stayed late on a Saturday night to make sure all of the paperwork and everything else was settled so I could drive off the lot with my MINI. Since the purchase in September, I have contacted George and he has been very responsive answering my questions and making sure I am happy with the used MINI I bought. I would highly recommend him and South Bay MINI in general - they are really genuine people who go out of their way to provide you with the best customer service possible.
South Bay MINI made my car buying experience easy and...
South Bay MINI made my car buying experience easy and pressure free. All of the salespeople were busy when I first arrived, so the manager, O'Dell, started the process off with me until there was another available person who could help me.If you go to South Bay MINI, please ask for George Ledesma. He sold me my MINI and it was so refreshing to have a car salesman be upfront and honest with you and not try to sell you something you are not comfortable buying. George stayed late on a Saturday night to make sure all of the paperwork and everything else was settled so I could drive off the lot with my MINI.Since the purchase last September, I have contacted George and he has been very responsive answering my questions and making sure I am happy with the used MINI I bought. I would highly recommend him and South Bay MINI in general - they are really genuine people who go out of their way to provide you with the best customer service possible.
From start to finish, my personal experience with Gilbert...
From start to finish, my personal experience with Gilbert Villagrana was exceptional in every sense. Gilberts attention to my concerns, interests, wants and desires were met every time up to bat. Gilbert was spot on! I will pass Gilberts name onto anyone that is remotely interested in MINI. Gilbert Villagrana was good to his word. Lissett Caldera was just a pleasure to deal with, a calm attitude with a smile on her face whenever we asked questions and needed answers delivered in such a manner that was so easily understood. I will pass Lissettes name onto anyone that is interested in MINI.
Great Buying Experience at South Bay!
I went to South Bay Mini and had the best experience. Great customer service and excellent and friendly salespeople. My sales advisor was Paul Sapienza. He helped me and answered all my questions. He gave great customer service and made it a really great experience buying a new car. Go see paul at south Bay if you are in the market for a new MINI.
MINI ROCKS!!!
After being told that I can't lease or finance a car at all by Long Beach Mini Dealership as I don't have a Credit History (coming from abroad on my H1B Visa, which expires in 26 months), LISSETT CALDERA made my dreams come true!!!! Lissett is nicest person in sales that I've ever met, she did her best to figure out a way to make it possible for me to lease a black Mini Cooper HT. After sending in all the required documents, she always kept me in the loop with the procedure and was always reachable for any questions I had, even on her day off:). I am so grateful, that Lissett and Gilbert Villagrana made it work out!! And just last Saturday I picked up my black Mini Cooper, shiny and brand-new;)! I am super happy with the car and would recommend South Bay Mini and especially Lissett, she's the best!!! Thank you!!! =)
After being told that I can't lease or finance a car at...
After being told that I can't lease or finance a car at all by Long Beach Mini Dealership as I don't have a Credit History (coming from abroad on my H1B Visa, which expires in 26 months), LISSETT CALDERA made my dreams come true!!!! Lissett is nicest person in sales that I've ever met, she did her best to figure out a way to make it possible for me to lease a black Mini Cooper HT. After sending in all the required documents, she always kept me in the loop with the procedure and was always reachable for any questions I had, even on her day off:). I am so grateful, that Lissett and Gilbert Villagrana made it work out!! And just last Saturday I picked up my black Mini Cooper, shiny and brand-new;)! I am super happy with the car and would recommend South Bay Mini Cooper and especially Lissett, she's the best!!! Thank you!!! =)
Love my MINI
I love South Bay Mini I had the best experience great customer service and excellent people especially my sales man George that he help me with all my questions and concerns I felt so welcome and comfortable with the service he provide and Im so happy that I bought my 2012 mini cooper there. if you want to buy a car and have a great service go to south bay mini and ask for George he will help you.. I love my car thank you George
quick and easy
I bought my mini cooper and it was an experience. It was my first real big purchase and a huge decision but Ive been wanting for a mini cooper for the longest time. George Ledesma is the guy to go to. He was amazing. I told him what I was able to afford and he helped me out. He was always real positive, friendly, and real. He wasn't pushy or stern like what I was expecting from a car salesman. Even after I drove my mini off the lot George sent me an email checking up on my new car and how I was doing. Even now when I have a question dealing with my car he always follows up with an email right away. If you ever want to get a car there I def. recommend meeting up with George guy is really easy to talk to and if it for wasn't for the price he gave me id probably be riding in something less than i expected .
South Bay Mini: The Best Team & Deals!!
Lissett of South Bay Mini got me the best deal for my new 2013 Mini Cooper! No other dealership could deliver what she was able to. She is truly a pleasure to work with and is committed to getting her clients the car of their dreams. No sale tactics, no exaggerations - Lissett is the person to go to when working with Mini Cooper. It's a good day when you get a great deal from an awesome dealership with the best team, not too far from the beach! So happy I went there after many bad experiences at other dealerships! Thank you, Lissett!!
Lissett of South Bay Mini got me the best deal for my new...
Lissett of South Bay Mini got me the best deal for my new 2013 Mini Cooper! No other dealership could deliver what she was able to. She is truly a pleasure to work with and is committed to getting her clients the car of their dreams. No sale tactics, no exaggerations - Lissett is the person to go to when working with Mini Cooper. It's a good day when you get a great deal from a beautiful dealership with the best team, not too far from the beach! So happy I went there after many bad experiences at other dealerships! Thank you, Lissett!!
Great salesman
I had a wonderful experience buying my newMini Cooper at this dealership especially with the salesperson George Ledesma, he was great I have bought several new vehicle in the past but this was the most pleasurable experience by far.
I got a fever, and the prescription is more MINI!
This place serves fresh MINIs piping hot and at smokin' prices. I Searched all over the westside for my car and South Bay, by chance or perhaps fate, had the exact car I was looking for. I found my car moments after pulling in and grabbed the closest salesman I could get my hands on. I had my game-face on and was ready to dig my heels in for an epic clash-of-the-titans negotiation, but the salesman, Mr. Yang, and the manager agreed to my third offer. I smiled and shook their hand, but kept cool and collected :) We managed to wrap everything up in about 2 hrs. I still hold on to Mr. Yang's card in case I have any questions.
The best buying experience I have ever had buying a new...
The best buying experience I have ever had buying a new car I really felt like they care and went above and beyond what they had to do
Had the MINI in mind, did my research online, got my...
Had the MINI in mind, did my research online, got my budget figured out, and all I had to do was find the car. Went to several dealers before finally finding the one I wanted at South Bay. A bit further that I'm used to, but it seems MINI dealers are few and far between. Like I've told my friends, this place is the spot if you're looking for a MINI. I'm pretty independent and like to look around without being bothered, I heard enough about the cars online and at other dealers. So when I found the car I wanted I called out. A kind gentleman, Mr. Yang, was more than eager to help. The sun was hot and I had been driving all over the westside so I was in no mood for BS. Mr. Yang understood and was very polite. I was given cold water and snacks. I discussed my terms and we shook hands and an hour and a half later I was cruising with the windows rolled down huffing that delicious new car smell. YUM!
I LOVE MY MINI <3 :)
My experience buying my first car was a bit of a process on my behalf, but with the help of my amazing car sales "woman" (Lissett Caldera)it was made easy. She helped me find the exact car and payment plan that was right for me. Shes was so helpful. The dealership was really nice and the dealers are even nicer. Im so thankful that she was there to help me step by step :)
Great car buying experiece!
My husband and I stopped by South Bay and purchased a MINI Clubman. Paul Sapienza was our salesman. He was great, extremely patient and very knowledgable. I would recommend South Bay and Paul for anyone looking for a MINI and a excellent buyng experience.
Great Experience
I just had a wonderful experience at So Bay Mini. Amy the sales person was so helpful throughout the sales process. She answered all my questions (even the dumb ones), and made me feel like I was the most impolrtant person in the building. She fould the perfect Cobalt blue Countryman with a snow-white top - awesome look! Even my 84 year old Mom loves it and my 84 year old Dad was all smiles when I took him for a drive. You rock, Amy! Thanks for making my day! Tom
The dealership and the sales staff at So Bay Mini have...
The dealership and the sales staff at So Bay Mini have always been wonderful to my. Amy was my sales person for this purchase and whe is awesome. She listened to me and remembered all my needs, wants and wishes. She explained the differences and similarities between all the cars she showed me - which made it much easier to make a decision. She addressed each and every need, want and wish - and found the perfect Cobalt-blue Countryman with a white top - what an eye-catcher. My 84 year old Mom loved the car, and my 84 year old Dad was all smiles when I took him for a drive.Plus, the monthly payments are well within my bedget.Great job So Bay Mini!You Rock Amy!!
My wife and I had a great experience buying our first...
My wife and I had a great experience buying our first Mini over the Labor Day weekend. Amy Siu and her manager Gilbert were great!
Timmy Yang. No BS!
my gf got a MINI here a few weeks ago. Great dealership and everyone was super nice and welcoming! I ended up speaking with Timmy Yang, who was referred by friends and people online. Timmy is the best and easiest sale person to deal with just as what people told me! No BS! He is not the pushy type who would force you to get something more expensive. He looks at all the factors such as how much you drive, whether it will be garage kept, which color is more likely to trap heat, and which is the easiest to clean, your driving style, and what you care and not care to be on the car before he determines what suit you best and add his professional recommendations. Since MINI has many different packages and options, he was patient enough to explain the car from head to toe, inside out. He also let us play around with all the features in multiple cars. I felt bad taking almost 8 hours of his time before we even consider buying. BUT, ended up getting one from him anyways. This guy really knows about cars, I think he said he has been in the industry for quite some time, and he had work at BMW before. Great customer service, and sold my girlfriend what she wanted!!! Timmmmmmy FTW! I hope he is not seeing this, or he might think we are creepers. lol
Bought a MINI From Amy
So I really needed a new car. A new car with a/c, and some oomph under the hood. I'd looked at a few cars recently, but my bf suggested we just go check out the mini's at South Bay BMW/Mini before we made any final decisions, and once I got in an S, I was hooked. I bought a 2011 clubman S from Amy Siu (who's brand new, and a total peach, she'll take care of ya with a quickness). I got a great deal on a car with a lot of options (double sunroof! power everything! BMW/Mini VIP buttkissing service warranty!), and the place was so chill compared to every dealership I've been in previously. I've dealt with having a GM made car for the last 5 years. That meant being literally ignored and dismissed for being a female at their service centers. I am SO excited to have a Mini now, and a great dealership that hustles when you have an issue with your car. Seriously, if you get a BMW or Mini after having an american car, your life will change. Those service warranties are worth it.
So I really needed a new car. A new car with a/c, and...
So I really needed a new car. A new car with a/c, and some oomph under the hood. I'd looked at a few cars recently, but my bf suggested we just go check out the mini's at South Bay BMW/Mini before we made any final decisions, and once I got in an S, I was hooked. I bought a 2011 clubman S from Amy Siu (who's brand new, and a total peach, she'll take care of ya with a quickness). I got a great deal on a car with a lot of options (double sunroof! power everything! BMW/Mini VIP buttkissing service warranty!), and the place was so chill compared to every dealership I've been in previously. I've dealt with having a GM made car for the last 5 years. That meant being literally ignored and dismissed for being a female at their service centers. I am SO excited to have a Mini now, and a great dealership that hustles when you have an issue with your car. Seriously, if you get a BMW or Mini after having an american car, your life will change. Those service warranties are worth it.
Great service from Jacques Leon
Went to test drive a mini and had the pleasure of meeting Jacques. He listened to what we were looking for in a car and helped us find the perfect Mini without being pushy. In fact we felt like he genuinely wanted to help us find the perfect car even if it meant a lower priced car. He was there throughout the whole proces and made sure we had all the information we needed and that we were happy with our purchase. If you're looking for a Mini, go to Jacques!
Flat out excellent!!
This is our third time buying a BMW and I must admit each and every time it gets better and the team at South Bay made sure of it!! Lissett Caldera and Gilbert Villagrana took great care of my wife and I. My sister was also with us and she even said, I'll be purchasing my BMW here. If you're looking to have a smooth, attentive, prompt and overall great delivery experience purchasing one of their great cars I suggest you go see them!!
South Bay MINI ROCKS !!!
I just got my 2nd MINI at South Bay MINI from Timmy Yang. He was super nice & professional. I got a REALLY GOOD deal and many helpful tips on how to enhance the look of the car! Thank you & Keep up the good work ! Timmy !
Nice MINI, Nice Price
My new MINI rocks! I could not have asked for an easier transaction than the one I had at this dealer. It actually felt like the people there were genuinely selling me the car rather than just trying to size me up as a sucker. Special thanks goes out to Timmy for helping me find my new baby and treating me respectfully.
South Bay MINI ROCKS !!!
I got my 2nd MINI Cooper S (R56) at South Bay MINI from Timmy Yang. He's super nice & professional ! He gave a REALLY GOOD deal + many useful tips on how to styling the car. Thanks Timmy and keep up the good work !
Love My Mini
Just bought my new 2012 Roadster from Lissett Caldera at South Bay. She helped me pick out my perfect mini. She was super helpful and adorable and made it a totally pleasant buying experience. Thanks Lissett! Loving this little car :)
This is an awesome dealership!!! I knew I wanted a...
This is an awesome dealership!!!I knew I wanted a Countryman S and was dreading the car buying experience of spending countless hours at a dealership. But Alicia Garcia was awesome! She made my buying experience far more pleasurable than I can ever imagine by making sure I was satisfied with every aspect of the buying experience. The offer price was straightforward and there were no games, hidden costs, or agenda to try and make bit more profit for the dealership. From the time I was greeted by Alicia to the time the car was delivered, it was the best buying experience I have ever had with a car dealership. It was enjoyable because Alicia made sure I satisfied every step of the way.
Southbay MINI rocks!!! I was pretty sure I wanted a...
Southbay MINI rocks!!!I was pretty sure I wanted a Countryman S. My husband & I showed up without an appointment. We were able to walk around and look without anyone hassling us. When we went into the dealership we were promptly & warmly greeted by Amy Sui who took us for a test drive.I have been dreading the car buying experience, but Amy was awesome! She was knowledgeable about the car and if she didn't know a particular answer to a question she quickly got it for us. She talked to us about the options without being pushy and really listened to us as we talked about what we wanted.Because we are getting close to the end of the model year they didn't have exactly what we wanted on the lot. But Amy did her homework and found me EXACTLY what I was looking for - tough to do as I was particular about what I wanted & what I didn't want.Amy & her manager Gilbert were great during the purchasing process - I never felt like I was being pushed at all and they gave me a fair value on my trade in.After waiting a couple of days for the car to come in from another dealer I was so bummed to think I'd have to wait a day or so to pick it up because my husband was running a conference & unavailable to sign paperwork. I mean my beautiful Cosmic Blue Countryman S was just waiting for me to take it home. Have no fear - Amy & Gilbert worked with Finance to come up with a creative solution that let me take it home that day.I never thought I would say that a car buying experience was enjoyable, but Amy made it so - she is just outstanding!We'll be replacing another car next spring and had no intention of buying another Mini - only because we have different needs for that car. But our experience with Amy & Gilbert will definitely get us to at least think about another Mini. Amy, Gilbert, Kelli (in finance) and all the people at Southbay Mini have restored my faith in car dealers!
I really just went in to look, but working with Amy made...
I really just went in to look, but working with Amy made leasing so easy. South Bay has a huge selection of Mini's, more than any dealer I saw on the MiniUSA website. Having so many cars on the lot made finding the right car easy. I drove out with a new Countryman. Thanks Amy.
Working with Timmy when buying my wife's Cooper S was a...
Working with Timmy when buying my wife's Cooper S was a breeze. Gave us the best price no other dealers could touch. Timmy is a courteous and profesional sales advisor. He's an all around cool dude who really knows the MINI product. We take both of our MINI's for service and everyone is really helpful and accomodating...They alsways have loaners (unlike Nick Alexander), have the work done right the 1st time, and always have the car back to us on time. We drive past 3 other dealers because South Bay Mini is that good! Buying accerories for my JCW has also been a positive experience...matching or beating best prices.
Buying our new Mini was the best experience I have had at...
Buying our new Mini was the best experience I have had at a car dealership. Timmy and his team was awesome: personable, funny, and very friendly, without any pushiness at all (I am very sensitive to pushy salespeople so I would've been very uncomfortable had he been even a teensy bit pushy). We laughed a ton while we were there. He went above and beyond to answer questions and work with us on what we wanted. He even made a house call because I had forgotten my checkbook all the way at home in Santa Monica and we wanted to drive our Mini off the lot that day!! Now THAT is service. I can't wait to go back and get my car washed (for free - unlimited!!) I highly recommend this dealership -- the people that work there are great and the cars are super fun too! Thanks, Timmy (and team)!!
I've puchased 7 new cars in the past and South Bay Mini...
I've puchased 7 new cars in the past and South Bay Mini is by far the most comfortable and stress-free dealer I've ever worked with. I never felt hurried or pushed to add certain options although suggestions regarding their experiences with various options were offered and often made great sense. I felt like I received a fair price and at no time was I made to feel guilty about asking for a discount. I was in sales for many years so I truly appreciated that both Paul Sapienza and Patrice Cullen treated me like they would want me to treat them. When I picked up my car, Paul personalized the set-up for me so I didn't have to struggle with the somewhat confusing (at first) radio/etc instructions. All the people at SBM really enjoy the cars they sell and truly share in your joy at purchasing such a fun vehicle.
I had so much fun buying my car. It was a stress-free...
I had so much fun buying my car. It was a stress-free smooth experience, I would love to return for future purchases and recommend to my friends and family.
We had a wonderful experience with Paul at SouthBay mini....
We had a wonderful experience with Paul at SouthBay mini. Paul was such an easy guy to deal with. He was able to answer all of our questions and spent a lot of time with us to find the exact mini that we wanted. He took us out on different test drives so we could all have the mini experience. We feel that the price we got on the mini was very good and reaching the purchase price was very stress free. This was one of the best car buying experiences we have had. We just love our new mini and thank Paul so much for everything. Great job!
South Bay Mini provided excellent, warm, friendly...
South Bay Mini provided excellent, warm, friendly service! At no time did I feel uncomfortable or felt like I was being pushed into buying a car. They answered all my questions and have offered me various options. They made it easy in terms of paper work as with most dealers it feels like a long drawn out process. I told them what I wanted my monthly payments to be and they made it happen. They even went as far as making a follow-up call to make sure I was enjoying my new car. Paul and the entire staff were amazing throughout the entire process. They treated me as if were a guest in their own home. I can honestly say that this dealership has provided me with the best experience as far as buying a car. I am happy and comfortable recommending Paul and his team if you are looking for a mini! I will be back for sure!Thank you!
This was the very best car buying experience I have ever...
This was the very best car buying experience I have ever had. Up until this experience I always dreaded walking into a car dealership. I was greeted by Paul out on the lot while I was looking at cars. I came specifically to test drive the Mini Cooper Countryman. Paul was warm and friendly and he was very genuine. I felt comfortable with him right away. We went for a test drive in the countryman and I fell in love with it. He understood what I was looking for in a new car and where I needed my payments to be. He looked up in his inventory and saw that there was a car coming in a few weeks that met my needs perfectly. He suggested without any pressure that I put a deposit down on the car. I didn't at the time and he certainly didn't pressure me into it at all. He gave me his card and checked in with me in a few days. A few days after that I called with my credit card to put my deposit down for the car. He kept me well informed during my waiting period for the car to show up at the dealership. Withing a couple weeks I got the call to come down and pick the car up. It was very exciting for me and Paul always excited for me as well. When I came in to pick the car up it was hassle free and a very exciting evening for me. The car is gorgeous! I couldn't be happier and Paul has let me know that I can call him anytime if I have any questions about the car or anything. I can't say enough good things about my experience. I feel I may be a life long Mini Cooper driver and will always go back to South bay Mini and Paul. I of course will reccomend this dealership and Paul to any of my friends who may be in the market for a new car. Sincerely, Christy Miller
Everyone at this dealership was terrific to work with....
Everyone at this dealership was terrific to work with. I've never had such a great experience at a car dealership, and I highly recommend buying or leasing a car here. The sales rep I worked with, Paul Sapienza, was especially wonderful, and he went out of his way to make the experience as seamless as possible.
I had checked out a few other vehicles and gone to quite...
I had checked out a few other vehicles and gone to quite a few other dealerships prior to entering South Bay Mini--none of them are nearly comparable. South Bay Mini was incredible. From the people, to the service, pricing, and my new Mini itself, I have to say my overall experience was amazing. When I walked in I was directed to Timmy. He was very accommodating and extremely fun to work with. His attention was completely focused on me throughout the entire process, even when there were other patrons who walked in specifically requesting him because of all of the great reviews he has.I absolutely suggest going in and at least taking one of their cars for a test spin and talking to the extremely helpful and nice folks at South Bay Mini--you will not regret it. I am completely obsessed with my 2012 Mini Cooper (with racing stripes) and will find any reason to drive it--even in Los Angeles.
This was the BEST experience at a dealer that we have...
This was the BEST experience at a dealer that we have EVER had. We have purchased over 20 cars from other dealers and this has by far been the best. Everyone welcomed us. No one was pushy. Everyone was knowledgeable and helpful. We would recommend this dealer to anyone looking to purchase a car. We live 40 miles away and the drive was well worth it.
One of the coolest dealerships I have ever visited....
One of the coolest dealerships I have ever visited. Everyone was super friendly. Spoke with Timmy Yang. He is more of a friend than just a sales person. He is very knowledgable about cars especially in BMW and MINI. My gf asked a billion questions about different packages and color combinations, and Timmy was able to answer them professionally and patiently.I highly recommend going to SouthBay MINI and Timmy.
I found SouthbayMINI and went to get a quote to buy Mini...
I found SouthbayMINI and went to get a quote to buy Mini cooper convertible and got clear quote from Timmy Yang,he was very friendly and we ordered my NEW MINI,I got good financing options and very good customer service...
Buying a new car has never been so easy. Paul Sapienza...
Buying a new car has never been so easy. Paul Sapienza was great! Very knowledgeable, pleasant and easy going. I would recommend asking for Paul if you are in the market for a new MINI, excellent customer service. Thanks to all the staff, I'll be in soon for a free car wash.
Recently, I bought a new Mini Coupe from South Bay BMW...
Recently, I bought a new Mini Coupe from South Bay BMW & Mini. First impression of the dealer was "wow it's so clean!" As I called Grace, She came out to greet us from the entrance of the dealer.She was very hard working person, very very polite, and very nice!!!!!!Grace helped us from A to Z, finding a car, paperworks, explaination of the car, option, insurance things, etc. signing the paper works. everything very passionate.And I'm very very satisfied with our Mini, and Her works!!I would definitely go back to buy more cars as necessary, and would recommend SouthBay BMW & Mini (Grace Kim) to my friends and anyone who is willing to buy a BMW or a Mini.Grace also satisfied me with the price of the car and options.I was able to save about $500 than I expected.Other employees I met from SouthBay were very polite and nice too!Ultimately, this is the dealer that I would go again and again for more cars!!
Very friendly staff and great set up for viewing and test...
Very friendly staff and great set up for viewing and test driveHighly recommend to people interest in buying new MiniGo check it out
Timmy was INCREDIBLE! I went in to get my first MINI and...
Timmy was INCREDIBLE! I went in to get my first MINI and Timmy made the whole overall experience very easy and simple! The moment I walked into the office, I was greatly by a very nice gentlemen who then brought me over to Timmy. Timmy knew exactly what I wanted and was able to show me the car I wanted. I test drove the car around the corner and I FELL IN LOVE! After the test drive, he walked me through the numbers and payments and I was in and out of the office within 2.5 hours. I highly recommend Timmy for everyone! THANK YOU TIMMY!
Timmy was the best. Great product knowledge and passion...
Timmy was the best. Great product knowledge and passion for the cars. He treated us like family. I will recommend all of my friends and family to get a Mini from Timmy.
Timmy and Isaac were great at helping me through the...
Timmy and Isaac were great at helping me through the process of buying my first car. They were very knowledgeable and did not intimidate me at all. Timmy helped me get what I wanted for a reasonable price all via text and e-mail; everything was basically ready as soon as I walked through the door! I highly recommend this dealership and Timmy Yang. Definitely a lifelong customer now!
Buying a car is not at the top of my list of favorite...
Buying a car is not at the top of my list of favorite things to do, but George definitely changed that. George actually made buying a car fun. I had the best experience at South Bay Mini. George was so helpful and never pushy. When I left I never felt better about buying my new Mini Cooper S. Anyone looking for an Mini should definitely skip the looking around at other Mini dealers. South Bay Mini and George Ledesma are the best. Thank you both for the memorable experience.
This dealership is down to earth and very friendly. The...
This dealership is down to earth and very friendly. The people at this dealership care about their customers and their merchandise. Paul is a great guy to work with. Very easy to understand and a no pressure kind of dealer. The perks at this dealership is amazing. The V.I.P service which include car wash and oil changes is a money saver. I use the car wash so often that they all know me. It is a great group of people to see on a regular basis. I would recommend any person looking for a MINI to come here.
I had a completely positive experience at South Bay Mini,...
I had a completely positive experience at South Bay Mini, and would recommend this dealership to anyone. I look forward to my continued relationship at this dealership throughout the years.
What a wonderful experience! Paul was great to work with...
What a wonderful experience! Paul was great to work with and had a depth of knowledge on the car, its options and the special lease deals. I love my new Mini and the folks at South Bay Mini made it easy for me drive away with my fun new toy on the same day. I would absolutely recommend South Bay Mini to others considering buying of leasing a Mini. I'm looking forward to visit the dealership again soon for a car wash.
Eugene recently put my wife and I in a delightfully...
Eugene recently put my wife and I in a delightfully sporty and surprisingly roomy Mini Clubman. We had actually come to take a look at a pre-owned 3 Series only to find out that it had already sold a few days prior. Eugene took the time to find out what we were really looking for in a car, and showed us a few cars on the lot. When my wife test-drove the Mini, she immediately fell in love! We really appreciated how personable and experienced Eugene was, and how low-pressure the sale was. I would strongly recommend South Bay BMW and Eugene to anyone interested in a new or pre-owned BMW or Mini. Keep an eye out for South Bay BMW license plate frames on those BMWs and Minis passing you on the freeway. There's a reason you see them all over the state: excellent service!
This was my first time shopping the MINI brand and all I...
This was my first time shopping the MINI brand and all I can say is "wow." Now I knew the cars looked good on the street, but I did not expect my dealer experience to be so cool. Not only was the showroom fun and exciting, but the staff was too! They seemed to know their stuff and most of them appeared to be MINI owners themselves. I learned that the MINI brand is not just about owning a fun car, but a lifestyle and a way of thinking. One of the sales people, Timmy Yang, was especially helpful in introducing me to the brand and what it meant to be a MINI owner. Suffice it to say I am now a happy MINI owner. Thanks!
This is the fourth Mini that I have either bought or...
This is the fourth Mini that I have either bought or leased from South Bay Mini/BMW. They are the best car dealership that I ever worked with. They have the best prices,but more importantly they do not try to jerk you around. They do not push upgrades or insurance that you do not want. They offer them but then move quickly along if you say that you are not interested. It is a no hassle pleasant experience. The salespeople are professional and realize that your time is valuable, no sitting in a room while they pretend to be "playing with numbers." I highly recommend this dealership.
I just leased my second Clubman from the same dealer. I...
I just leased my second Clubman from the same dealer. I had gone in to replace my brake pads. Because they will let you wait for your car (and they are always nice about that), I had about an hour or so to kill. As i waited in the dealership, I started a conversation with Patrice, one of their sales consultants. She was super nice and knowledgeable about the Clubman, as she herself drives one too.We chatted about my car, my next car, and one thing led to another...and Patrice had found my "dream Clubman" (with the Hampton package) at another dealership. I waited just one day to have the car delivered, and she handled my all the paperwork and lease terms and unexpectedly, now I am the happy driver of a new Clubman!I had done the requisite research using KBB, TrueCar, and Edmunds, and the numbers that Patrice showed me proved that she was not trying to sneak anything past me. I highly recommend the brand, this dealership, and Patrice. You will not be disappointed.
I have never associated visiting a car dealership with...
I have never associated visiting a car dealership with having a good time, but then again I never visited South Bay MINI. Timmy Yang, my sales associate, is not only passionate and knowledgeable about MINIs, but he is also very enthusiastic about providing excellent customer service. I honestly was pretty ignorant of MINIs and the entire culture surrounding them. Timmy not only sold me an awesome car, but thoroughly educated me about the car and made me fan of MINI for life. The showroom is also well designed and spectacular. If you want to purchase a car that you can get excited about and have a blast while doing so, then definitely visit Timmy and the staff over at South Bay MINI!!!
Buying a car from a "car salesman", for me, has...
Buying a car from a "car salesman", for me, has to be right up there with going to the dentist. My husband loves to buy and look for cars and always works with the Manager of a dealership when he is ready to purchase. That was not the case at South Bay BMW/Mini in Torrance. In fact, we were not even going to buy a car, my husband just wanted to get in a Mini Cooper to see if he would fit in it. Timmy Yang, our salesman appeared with a smile and friendly disposition. He wasn't there to "sell" but there to listen and offer knowledge. He was everything I respect in a sales person (and I am in sales too, btw!)and MUCH more. He took us on a drive--I fell in love and next thing I knew-- we were sitting at his desk looking for the perfect color and style for me. He was honest, patient, kind, and so ACCOMMODATING!!! Even my husband loved him. He gave us an extremely fair deal and was able to work very well with my picky husband. I have never had such a tremendous experience at a dealership. And I will tell EVERYONE I KNOW to buy a car from Timmy Yang at South Bay MINI on Hawthorne Blvd in Torrance. We also appreciated the Finance Manager, Norman McLeod--another jewel--who was also so laid-back, kind and pressure-free that it was a blessing from beginning to end with this dealership!!! Thanks Timmy and thanks Norm! You are truly class-acts!!!
My experience was so outstanding that I felt compelled to...
My experience was so outstanding that I felt compelled to write the Owner the folioing note:It's always a pleasure doing business with Southbay BMW, but this time I must take the time to commend a few stellar individuals in your employ who are really serving you well. Julia Quinn is the biggest asset you have in your organization, and it was through her efforts almost entirely that a deal was struck and closed today on my seventh BMW/mini. She took the time to know me, know my needs, and then set about fulfilling them expertly. In addition, Jamil Zaklit deserves special kudos for being one of the nicest salesman I have experienced. He has great pride in his work, and a wonderful temperment that makes purchasing a vehicle a joy. Don't want to leave out Andy Kim either b/c he is always great, and I closed with him again this time. All in all the experience was outstanding, and I have already referred another potential customer your way. Thanks again Peter for the pleasure of doing business with you and your professional, courteous, always friendly and extraordinary staff.BTW, this is my 7th BMW/Mini, 3 purchased through SouthBay BMW...all great experiences. You can't go wrong with these guys, and the service dept is just as remarkable...meeting every need with kindness and courtesy, that makes owning a vehicle from this Dealership a dream come true.
I worked with Timmy in looking for an ideal, but somewhat...
I worked with Timmy in looking for an ideal, but somewhat rare car: A non-S convertible manual. Timmy bent over backwards and ordered the car for me quickstyle, got it to the dealership and even coordinated with another dealer (Chris?) on his day off for us to come see it. Timmy also worked to get our loan preapproved. Alas, it did not work out as personal reasons (namely planning on starting a family) made us chicken out of buying a new car. But Timmy was very professional and gave us a no pressure environment to see the car and not buy it. Will certainly go to Timmy if we're ever back in the market.
If I could give no stars I would. If you want a Mini GO...
If I could give no stars I would. If you want a Mini GO SOMEWHERE ELSE!!!! The worst customer service imaginable. Call after call and no one will ever call you back. Sales will lie through their teeth to get you into a car. Service Dept. is full of liars and cheats. Below is a letter written to the Manager. It's been 2 days now and he won't return may calls or write back.Hello,I purchased a 2010 mini cooper hard top from your dealership in April 2010. On Jan 6th I discovered that my car in fact did not have the runflat tires that I was told that it had by your salesman Travis Mark. At the time of sale your salesman and financial man upstairs pressured me for at least 15 min to purchase your runflat insurance. I'm glad I opted out of that one since your sales department blatantly lied about what kind of tires were on my car. I do not appreciate being lied to. I have brought up the concern multiple times with various people within your company and the overall response is "There's nothing we can do about it now.". Really!!?? You lied about certain features my car had but now that all the paperwork has been signed there's nothing you're willing to do?On Jan 8th I brought my car into your service to inspect the tires to ensure if they were runflat or not (they concluded that they were not runflat). End of story. No apology, no offer to rectify the situation. I also asked about the armrest option. They told me there was one style and it came in gray or black. No other information was offered to me. I asked if it was decent and if people that had it installed liked it or were there complaints. My reply "Oh, everyone loves it and it is one of our most popular installations." There was no armrest for me to look at, not even a picture to go by, so I took your so-called experts word for it and gave the go ahead for the installation.When I picked up my car I was immediately horrified. I could barely access my emergency brake (a safety hazard I'm sure) and I had difficulty shifting my manual transmission. The armrest is also at a height that is incredibly uncomfortable and to my dismay it won't fold up to a complete upright position. NONE of these things were mentioned when I asked if there were issues with it.I called the service dept. immediately regarding all of my issues. I left multiple messages. No one would ever call me back. At last I got a hold of Vatche (sic) and he said he would talk to his manager. I never heard back. At last I asked for Jeremy Guenther directly bypassing Vatche. He informed me that these were known issues with the armrest (he was not willing to address the issue of the tires). KNOWN issues??!! I was told that EVERYONE loved the armrest and there were no complaints. He told me that he would refund me for the part but not the labor to install or uninstall. So I am out of $308.00 because your employees weren't honest with me... AGAIN?I have reported your company to the Better Business Bureau. I am willing to append my complaint if you will take out the armrest and refund me for ALL labor. I believe with the price difference of the tires alone this is a reasonable request. I am not asking for new tires or to keep the armrest. I just want the armrest gone and a complete refund of parts and labor.If you are willing to do this I will continue to be a loyal customer. If not the complaint with the Better Business Bureau will stand and I will post negative reviews about your company on EVERY public forum out there. I will not recommend your company to anyone and direct everyone to other locations.
I came into this dealership with a name from a friend....
I came into this dealership with a name from a friend. Alex helped me with all my questions and inquiries on the new mini. She was absolutely knowledgeable about every aspect of the car and on top of it, was super friendly! I have already recommended her to my friends shopping for either bmw or mini's. South bay is lucky to have her!
Alex was a real pleasure to work with, getting my new...
Alex was a real pleasure to work with, getting my new mini from South Bay Mini was flawless. Their selection was the best, we were greeted with a smile, and the overall experience didn't leave us with that bad taste in our mouth. Thank you Alex and South Bay Mini!
What a great experience. Alex Do is simply amazing. ...
What a great experience. Alex Do is simply amazing. If you are a serious MINI enthusiast or just learning more about the brand like I was, I would highly recommend visiting with Alex at South Bay MINI. She is extremely knowledgeable and patient. I probably test drove every vehicle on the lot before choosing my MINI. During the entire process I never felt any pressure. Instead, Alex thoroughly explained all of the different options and packages, making sure I had the perfect MINI for me.Her professionalism and enthusiasm are unparalleled and very refreshing. Had Alex not been my salesperson, I would not have purchased my vehicle from South Bay MINI. The folks at South Bay MINI are lucky to have her.
Chris, his associates and management made this purchase a...
Chris, his associates and management made this purchase a pleasant experience with the added benefit of having a very great car in the garage. We had looked at another dealership prior to visiting his office but it did not make an impact. South Bay MINI and the experience with that team made the difference.
I called about a few weeks back inquiring about a...
I called about a few weeks back inquiring about a particular model mini, and Alex Do received my call. I spoke to her for about 10mins or so asking her questions about the lasted model mini I was interested in buying. Just from the short conversation I had with her I can tell that she had the uttermost professionalism in customer service and was willing to work with over the phone. She was not pushy at all and answered all of my questions. I am definitely going to come in and hopefully purchase a car from South Bay MINI!
The one thing that usually puts me off when it comes to...
The one thing that usually puts me off when it comes to dealerships is hovering sales people simply looking to meet a quota, and I can assure you the experience at South Bay MINI was pleasantly atypical. I visited South Bay BMW/MINI looking to test drive a few new BMW and MINI models earlier this year; and, after poking around for awhile and looking at the couple of options, had a conversation with one of their sales people (Alex Do) that convinced me that I'll likely buy all of my cars from BMW/MINI in the future. The enthusiasm and professionalism of the staff was second to none, and in no way were they pushy or intrusive when it came to 'a final decision'. I can't speak highly enough about BMW/MINI or Alex; they both exceeded my expectations. I would highly recommend talking to Alex if you're interested in purchasing either a MINI or BMW. She's extremely knowledgeable and will be able to provide you with all of the relevant information you need to make an informed decision. Consequently, I still keep in touch with Alex to this day. She has always gone above and beyond in of terms of customer service and follow-up.
Alex is the best, friendly, helpful, and knowledgable....
Alex is the best, friendly, helpful, and knowledgable. From now on I will buy all my BMW and Mini's from her. When i visited the dealership I was immediately greeted and offered a test drive, The entire process was easy and I was in and out in a few hours.
Alex Do was absolutely the best person to deal with when...
Alex Do was absolutely the best person to deal with when buying my mini. I will not buy another mini without her. She was able to provide me with pricing upfront, so I knew what I was getting. She was so friendly and didn't waste my time. An incredible experience and have already sent her many others.
Nice clean environment. My sales woman was gregarious but...
Nice clean environment. My sales woman was gregarious but not aggressive. I'm really impressed by everyones demeanor and know how, nit by the product alone, but by how much they knew. Though I did not purchase a Mini that day, I walked of the dealership more knowledgeable than when I did. They took an aspiratIonal shopper and made me a fan of Minis.
I highly recommend this dealer. This is the second Mini...
I highly recommend this dealer. This is the second Mini that I have purchased with Alex Do! She is professional, and very knowlegable about the product. The rest of the crew at Southbay Mini was also very friendly and helpful as well. Thank you for a wonderful car buying experience!
Breifly stopped in to inquire about a new min and I had...
Breifly stopped in to inquire about a new min and I had an exceptional expierance with my sales rep Alex Do. She was very helpful and made the entire process and day that much more enjoyable. I will now recommend South Bay to all my friends and family. Especially with great sales reps like Alex Do to make my visit that much better.
Alex Do is the most radical salesperson ever. Very...
Alex Do is the most radical salesperson ever. Very helpful, honest and kind. She always called me back right away. And made sure everything was ready when I came to the dealership. She also was very knowledgable and explained all my options when inquiring about the car in terms of financing.
Going to South Bay is a great experience from beginning...
Going to South Bay is a great experience from beginning to end. The facilities are extremely nice and clean, and the MINI themed waiting area is great. The gentlemen at the service desk were as helpful as you could want and on top of their game. My car was serviced under the time predicted and the free wash was good. One particular employee that stands out with exceptional kindness and knowledge of MINI is Alexandra Do. I continually recommend Alex and South Bay to all my friends or family that may be in the market for a MINI or BMW.
Excellent service from the time you make your appointment...
Excellent service from the time you make your appointment to the time you pick up your car. Alex Do was extremely easy to work with, conscientous and bent over backwards to meet all my needs. She is knowledgable and experienced in all aspects of the Service Dept. and much more. THANK YOU SO MUCH!!!
I visited a total of three mini dealerships, and i was...
I visited a total of three mini dealerships, and i was attracted to the "South Bay Mini's" great November special promotion, the most... I've never felt so passionate about a car in my life, until the first time i drove the the amazing '2011 mini cooper'!!! ... I want to send a huge thank you, to the very smart, charming & delightful: Alex Do, for making me feel welcomed, safe, & comfortable on my very first, new car buy!!
Carrie Davis and South Bay Mini has been a pleasure to do...
Carrie Davis and South Bay Mini has been a pleasure to do business with. They made purchasing my new Mini a truely enjoyable experience. Carrie was very helpful and everything ran smoothly from ordering the car to being notified when it arrived and all the way thru the purchasing process. They made it fun and exciting.
Buying a car from South Bay Mini was a great experience. ...
Buying a car from South Bay Mini was a great experience. Our salesman, Ernie Munoz, was awesome. He left no questions unanswered, was patient and took his time on our test ride showing us all the unique characteristics of this great car. He stayed at work late to track down the exact car we wanted with all the accessories that we wanted too. He never lost contact with us until the car arrived at the dealership which made us feel very comfortable. I would definitely buy another car from Ernie.
This was the best experience ever at a car dealership. I...
This was the best experience ever at a car dealership. I did not feel that pressure one feels when you step out of your car and you are approached before you even closed your door. Ernie Munoz was professional, knowledgable and willing to spend as much time as I needed to feel comfortable with the transaction. He was so patient and accommodating. I will definitely tell my friends to stop in and see Ernie before they buy or lease their next car.
I recently purchased my brand new 2011 Mini Cooper S...
I recently purchased my brand new 2011 Mini Cooper S hardtop from the none other than the greatest sales advisor, Miss Alex Do. After scouring the internet for reviews of someone who got high ratings, and knows their stuff. Alex definitely knows everything there is to know about MINI, from birth to current model, and went over every detail of the car. She was very professional in all of our negotations, and I have never felt more comfortable purchasing a new car. I will certainly recommend Alex Do at South Bay MINI to anyone looking for a new car. I love my MINI, and couldn't be happier with the experience.
My experience at South Bay Mini and working with Chris...
My experience at South Bay Mini and working with Chris was an EXCELLENT one. Chris got creative to make sure I go the features on my car that I wanted. He was extremenly responsive and easy to work with. He took his time and answered all of our questions. Even today, if I have any questions about my car Chris is there is help me. I would definitely check out the South Bay Mini dealership and make sure you connect with Chris.
South Bay mini is just a few miles from my home but when...
South Bay mini is just a few miles from my home but when purchasing a mini I considered going elsewhere. That is until I was referred to Amanda via a mini forum. She lived up to her reputation and the entire experience was great. I look forward to servicing there and purchasing from Amanda down the road.
Picking out my Mini was an amazing experience that I...
Picking out my Mini was an amazing experience that I consider the best thus far of any dealership I have visited. Alex Do was simply terrific in every sense of the word.The Free Scheduled Maintenance and VIP Plan for Southbay Customers is also not too shabby.
Well, I was originally going to go to Crevier - and...
Well, I was originally going to go to Crevier - and posted this on an online mini forum. I got a message from somebody that recomended Amanda from south bay - so I shot her an email. She was insanely helpful from the beginning, even in person - I didn't feel like i was with a sales person, but with a trusted friend. She was not pushy at all, didn't give me that strange 'car dealer' vibe - and even recommended I NOT get a few options, as she didn't care for them herself and she felt they weren't worth it. At any rate, i 100% recomend Amanda White from SBM, and I WILL be going back to her again in a year or so when I purchase my next mini.Thanks!Jeff
Purchasing a 2010 Cooper S from South Bay Mini was a...
Purchasing a 2010 Cooper S from South Bay Mini was a great and troublefree experience. The out the door price was as quoted. The car was prepped well and clean for pickup. Salesperson Alex Do provided excellent service from prior to purchase through post pick-up and continues to check up to see how the car is doing. The showroom is clean and customer service is among the best I've received at any car dealership.
I walked in South Bay MINI this morning and purchased...
I walked in South Bay MINI this morning and purchased MINI Cooper S. Alex Do was the sales person, and she was very kind and cooperative. I felt like she were working for me, not for the dealership. :-) I'm definitely coming back to South Bay MINI again and do business with her in the future.
Alex was a great help when we were shopping for our...
Alex was a great help when we were shopping for our second mini, and we continue to receive excellent service from her. When we are in the market for another car we will certainly reach out to Alex for assistance as she is both professional and personable while making us feel like our needs are her needs.
If you shopping for a new car and the car you want...
If you shopping for a new car and the car you want happens to be Mini then you must go to South Bay Mini. I had the best car buying experience there. My salesguy Chris made the car buying process enjoyable and stress free. He was very personable and funny yet very professional. He explained in detail every feature of my car and took the time to set up bluetooth and ipod for me. I give this dealership two thumbs up!
I was helped by Chris Yuseco. Having had experience in...
I was helped by Chris Yuseco. Having had experience in the new car sales process, I can say that Chris made this sale incredibly easy and fast. Instead of staying at the dealership for the whole day negotiating the price, I was able to get in and out of the dealership in a very short amount of time. Chris was very patient and helpful in the process because I was unsure and decided to come back multiple times. I originally custom ordered a MINI but ended up buying one off the lot. I couldn't be happier with my decision and with the experience at South Bay MINI. Truly a great place to do business especially in dealing with Chris!
I have never had a better buying experience. The idea of...
I have never had a better buying experience. The idea of going into any dealership makes me uncomfortable but south bay mini is unlike any dealership i have been to. Paul was very helpful and knows his MINIS he also fun to be around . In all regards south bay mini was wonderful. I bought my mini on 11/19/10 and its a blast!!
I was very impressed with South Bay Mini and Ernie Munoz...
I was very impressed with South Bay Mini and Ernie Munoz from the start. I came in inquiring about the lease special for the Mini Cooper hardtop. Ernie sat down with me and explained all the options in detail. He then took me out and showed me the different cars. He was very accommodating and patient, he did not push me to buy/lease a car or try to pressure me into leasing something that was out of my price range. Further, he was super helpful in giving me advice on how to sell my car. When I came back in to close the deal, he was great again! He went over the specifics of my lease in detail and was just really nice and friendly. I appreciate this in a car dealer/dealership and I will definitely purchase/lease from Ernie and South Bay BMW/Mini again.
Holy crap, that was the easiest time I've ever had buying...
Holy crap, that was the easiest time I've ever had buying a car! I had ordered a custom built car which came in exactly on schedule. When I walked in at the scheduled time to take delivery Drew, Alex, and team were ready to rock and roll. We did the preliminary photocopies and paperwork, went up to finance to discuss options and sign papers, and then hopped in the car! Compared to all my other leases and purchases, this was head and shoulders above the rest. No sleazy finance guy, no crooked or tricky deals, just a team of people who were straight forward and bringing their A-game. I would highly recommend working with these guys to get your next purchase!
I was very fortunate that Chris Yuseco helped me with the...
I was very fortunate that Chris Yuseco helped me with the purchase of my new MINI. He was very patient and understanding while I described my perfect car. He also helped me to obtain it!! He is always friendly and welcoing whenever I come into the dealership and always remembers my name. I would recommend him anytime!
Why I am giving this rating is for 2 reasons. Yes, the...
Why I am giving this rating is for 2 reasons. Yes, the obvious reason, Chris Yuseko put us in the car of our dreams. Yet number 2 is the reason we'll keep coming back. Chris Yuseco has blown our minds with exceptional service that we frankly never knew was available to normal people like us. We specifically had a couple of minor fix it sequences that were probably nothing to South Bay. They meant the world to us. Again we will drive 6x as far to get our next Mini from South Bay because everything we wanted we got. Furthermore, Chris is simply the saaviest Mini salesman you could ever hope for. Yuseco for president!! Ha ha. Thanks for allowing us to express our gratitude. Job well done.
Chris Yuseco was great to work with, he ordered me the...
Chris Yuseco was great to work with, he ordered me the parts I needed very fast and with no problems. My girlfriend was also looking into purchasing a MINI and he was very helpful with sorting financing and finding the cheapest prices. He's always willing to help out to make the customer beyond satisfied.
Alex was really awesome to work with and super...
Alex was really awesome to work with and super knowledgable. It was a pleasure to see her every time I went in. And she got me a good deal!! I had a great experience at South Bay Mini!! The whole team was flexible and patient with me through the whole buying process. I would gladly buy another car there.
Chris is my go-to guy whenever I or anyone I know is...
Chris is my go-to guy whenever I or anyone I know is looking for a BMW or Mini. I have referred several friends to Chris, and he's treated all of them with utmost respect and customer service. His price is always fair and won't hesitate to let you know what are the best incentives currently available. I can always take comfort in knowing I am dealing with a guy who's looking to build a long term relationship and not just make a quick buck.
It was the easiest and fastest experience ever. I work 9...
It was the easiest and fastest experience ever. I work 9 to 5 and didn't have the time to visit the dealership till I was ready to sign. Amanda took care of everything and answered all my questions through the phone or email. When I went to pick up my new mini, all I had to do was sign. Quick and Easy. Also we talked to about 5 other dealerships and South Bay had the best deal! I love my new Mini!
My wife and I had visited a fair number of different...
My wife and I had visited a fair number of different dealerships looking for a small sporty car. When we went to South Bay Mini it was late on a weeknight and close to closing. Alex Do was the sales person that greeted us. She was very patient with our many questions. She showed us the inventory and gave us alot of space to explore and discuss things among ouselves. Once we decided to buy she expedited the sale. The dealership and Alex have stayed in touch via e-mail regularly. We stop in for free car washes from time to time and little things like resetting the clock after the time change. Alex even made a cd of fun songs (on the road again) for us. We have not had any maintenance issues (another reason to buy BMW products) but know from passed experience that this dealership is spot on. I can't say enough good things about the overall experience.
I along with other friends have visited and returned to...
I along with other friends have visited and returned to this dealership on separate occasions and have dealt with Mr. Yuseco. Mr. Yuseco overall gives impeccable service. He has grave knowledge of his product/s, has amazing client relations and sees to it that his clients are pleased. I have recommended Mr. Yuseco and this dealership to other friends and relatives and they have mentioned that the service this dealership, more so, Mr. Yuseco has provided has exceeded expectations - very welcoming to clients, customers and guests and shows much importance to being able to appease his clients and their needs and projects himself different than most car salespeople who do not show passion in what they do specially in their products. It is important to customers like me to see that even my salesperson is interested in what they are doing.
Amanda and Christian are the some of the best MA's I've...
Amanda and Christian are the some of the best MA's I've dealt with in buying my first MINI - very knowledgeable, friendly, honest, and down to earth. To date, I have never recommended any dealers to friends/family, not because they weren't friendly, but I just felt that I was just a 'number' on their sales target/quota. I can't say enough about Amanda/Christian at South Bay MINI. They gave me the best deal in town - no game/pressure/attitude. South Bay MINI has a very nice, clean, and big showroom. Their staffs are courteous and non-pretentious. The sales are not pushy. I received my ordered MINI in perfect condition. More importantly, Amanda, as a MINI enthusiast herself, answered all of my questions and even advised me on things that I didn't know about my MINI. If you are looking for a MINI, whether this is your first time of not, you must go/call/visit/email South Bay MINI. I wholeheartedly recommend Amanda/Christian at South Bay MINI.
Dealing with Chris at South Bay Mini was like nothing I...
Dealing with Chris at South Bay Mini was like nothing I have ever experienced with a new car dealer before. He was straight with me all the way, there was no quibbling with price and then having a manager have to okay it, and he was very patient with me (allowing me to test drive the car twice and ask lots of dumb questions). In addition, and something I find stunning, when I see him at the dealership while I am there for servicing or, most recently, tires, he always calls to me by name and asks me how I am and if I am still enjoying the car, etc. I think he is a true gem and when I buy my next car, I hope it will be another Mini Cooper and I hope he will sell it to me. Nora Lee Owens
Customer Service is very important to me and at South Bay...
Customer Service is very important to me and at South Bay Mini my family and I are treated as part of their family. Amanda White has continually gone out of her way to accommodate my schedule, properly address any of my questions and ensure my car is well taken care of. I have recommended and will continue, many of my friends to visit and use SB Mini and they have had the same positive experience as I have.
November 17, 2010 The sum total of our experience was...
November 17, 2010The sum total of our experience was indeed outstanding. Chris Yuseco was knowledgeable, thorough and attentive. In a word professional. When the time comes to replace our other vehicle we will call Chris to guide us to another auto purchase without hestitation. Kudos to Chris and South Bay Mini.John and Connie Bevan La Canada Flintridge, CA
When it came to purchasing my first new car, I was 100%...
When it came to purchasing my first new car, I was 100% sure that I wanted a red Mini. I live in LA and began making the rounds of all of the local Mini dealers. It wasn't until I found Chris Yuseco at Southbay BMW/Mini that I felt completely comfortable. He was so fantastic to deal with and answered all of my questions (and, in fact, continues to answer all of my questions to this day, and I purchased my Mini from him over 4 years ago!) He's a great guy and I've recommended him many times to people who are interested in purchasing a Mini. He changed my mind about what a dreadful experience buying a car can be and I'm happy to give him an outstanding rating because of it. If you're ever in the market for a Mini, and live in Southern California, Chris Yuseco at Southbay BMW/Mini is your man!
I had a great experience at South Bay MINI from the first...
I had a great experience at South Bay MINI from the first time I stepped on the lot. Chris helped me through the ordering process and I got the exact car I wanted, made just for me. My MINI is just so fun. I love it and I would highly recommend buying a MINI and getting it at South Bay MINI.
I bought my first mini from Chris Yuseco at South Bay...
I bought my first mini from Chris Yuseco at South Bay Mini, in 2006 and it was a fabulous experience. The customer service and overall experience was beyond anything I expected; car sales people are stereotypically pushy and overbearing, but Chris was relaxed and very friendly. I bought my second mini in 2009 and the experience was equally amazing (if not more so), I really felt like I was being taken care of and love the fact that even after three years as soon as I walked into the showroom Chris remembered my name. I have since recommended South Bay Mini to a couple of friends and always tell them to deal with Chris.
I have purchased many cars over the years, and I can...
I have purchased many cars over the years, and I can truly say that my experience with South Bay MINI was painless and fun! Saying that a car purchase was "fun" is unusual. My sales rep, Amanda White was extremely knowledgeable and she walked me through the details of all figures and my new MINI. She knew more than your average sales rep, which was also refreshing. I am an automotive historian, and I know my cars. Amanda was able to teach me a couple of things! How many times can you say you've been at a dealership where the sales rep knows everything about their product?! I have been to the dealership many times after the initial purchase. I live in Newport Beach and I am willing to drive to Torrance for this dealer's commitment to my satisfaction. It's out of my way, but well worth the drive. I would recommend this dealership to any potential MINI buyer. They make it fun. They make it memorable in a positive way.Thanks South Bay MINI! Thank You Amanda!
Chris Yuseco was incredibly friendly, informative and...
Chris Yuseco was incredibly friendly, informative and made the whole MINI purchase (from scratch to drive away) a memorable experience. I am a big fan of his style and all he did was treat me how I wanted to be treated. His friendliness, expertise and caring attitude has won him a customer for life!
I bought a new 2010 MINI from Chris Yuseco and I couldn't...
I bought a new 2010 MINI from Chris Yuseco and I couldn't be more pleased to have worked with him. He answered all my questions about the vehicle I was looking at and explained all the options and accessories I could order my new car with. On top of that, he took his afternoon showing me vehicles they had on the lot and what I could order, all with no pressure to buy a vehicle from him!
I've bought more than a few cars over the years and my...
I've bought more than a few cars over the years and my experience with Chris was definitely the best. I contacted Chris through e-mail and we were able to hammer out a deal within an e-mail or two. I really appreciated not being pressured to visit the dealership before we could talk about the numbers. It was truly a pleasurable experience from start to finish.
The salesperson I dealt with was Chris Yuseco. I was...
The salesperson I dealt with was Chris Yuseco. I was never pressured into buying a Mini. He answered every question I had and was very friendly. This was unlike any other visit to any other dealer which was always pressured. Chris remembered me every time and still does. The time between my first visit and the next I think was almost a year. He still remembered and still answered every question. The Mini was my first new car and it was a great experience. I never felt like I was being forced to make a decision. If I feel pressure by a salesperson I always walk away and Chris never did that. In conclusion, if you want a Mini see Chris.
When I went to go visit Southbay Mini, I was really there...
When I went to go visit Southbay Mini, I was really there just to browse. I was unsure if I wanted to buy a Mini Cooper and because of my dealer's experience and knowledge and more importantly ENTHUSIASM for Mini Coopers overall I was motivated and excited to drive one off the lot that night. I'm usually reluctant visiting dealerships because of the whole "shark" theory that dealers can play but Chris is definitely not the annoying over-aggressive dealer. He is a pleasure to deal with, easy talk to, answered all my questions. I was happy with my purchase. I love my Mini and always refer my friends over to Chris that are in the market for a Mini or BMW. After my mini purchase, I went with my husband back to Chris to purchase another one for him.
One of the best car buying experiences ever... Chris...
One of the best car buying experiences ever... Chris Yuseco was super helpful over the phone and in-person... I struck a deal over the phone. I showed up at the dealership 2 hours later, and my new baby was ready to go! I was in and out of the dealer in 90 minutes. AWESOME! CHRIS ROCKS!
Chris was extremely helpful in helping us lock down our...
Chris was extremely helpful in helping us lock down our new ride.We requested more pics of the car which were sent over immediately. He exceeded our expectations in customer service and we would definitely return to South Bay to work with Chris when we are in search of a new MINI.
We went to many dealerships and Chris Yuseco was by far...
We went to many dealerships and Chris Yuseco was by far the most helpful and knowledgeable. When we first arrived Chris immediately showed us the mini we were interested in and also showed us some others that were similar. We went for a test drive and Chris answered all the technical and financial questions we had.Chris made the whole process easy and enjoyable.Thanks Chris
Chris is such a great guy to work with. First off he is...
Chris is such a great guy to work with. First off he is an enthusiast just like me. You can really tell that he loves cars just by talking to him. He knows mini coopers inside and out. In fact when I was there in his dealership most of the other employees with go up to him and ask him questions. He really is the go to guy when it comes to mini coopers. You cant fake things like that. You know how some people know the product they are selling just because they read and memorized everything about it, but with Chris he really knows his product not just because he works there but he genuinely is passionate about the mini brand. Just by the way he talks about it you can really tell and if see his car, he has one of the best looking mini coopers I have ever seen. After talking to him and test driving a mini. I had no hesitations on buying one from him. Also the fact that south bay mini was the only dealership in socal that was selling there cars for MSRP other dealerships where selling there mini for up to $10K over the sticker. This was when gas was $5 a gallon and mini coopers where sold out everywhere. So I ordered my mini from the factory and Chris really went out of his way to let me know the progress of my build. I was one of those clients who would bug him every week about my car (whats the status, when is it arriving? etc. ) I must have drove him crazy hehehe. So the day the car arrives he calls me and tells me that the car is here. I scheduled an appointment to pick up the car and headed down to south bay mini. When I got there my New Mini Cooper was waiting for me in front of the dealership. Chris brought me over to finance to sign papers after all the formalities where over. He went over the cars features and even showed me cool things about the car I did not know. I was in and out of there in an hour! Overall I have never had a better car buying experience anywhere else. Chris is the best car sales guy over there! I guaranty you will not find better service any where else! PS. I was so happy with his service I bought another mini cooper from Chris 6 months after!
This is the best dealership for Mini Cooper and BMW...
This is the best dealership for Mini Cooper and BMW because of Chris Yuseco. I have never meet a sales person like Chris. As soon as I walked in the dealership it never felt like he was trying to sell me a car. We talked alot about mini coopers and he even showed me his own mini. He took for a test drive and showed me everything to know about the mini. He gave me alot of good ideas on what to get in terms of making the mini my own. I was already sold as soon as I drove the mini.Chris really knows everything about mini coopers, in fact other employees would always go up to him and ask him questions. He really id the go to guy about mini coopers. I decided to order the mini from the factory. Chris would update me about the progress of my build. When the mini came in he just called me and setup a time to pick up the mini. I was in and out in a hour. I have never had such a great car buying experience. I have recommend to alot of people to Chris and they all received the same service he gave me. I highly recommend Chris Yuseco!!!!!!!!!
Was a pleasure working with Chris. All questions...
Was a pleasure working with Chris. All questions answered quickly. After delivery, Chris helped with the addition of bonnet stripes and new shift knob. Nice to see his long term view of our purchase. Will be a future customer when the time arrives.
Chris was extremely helpful, offering every bit of...
Chris was extremely helpful, offering every bit of information we asked for and much more. He helped us with our purchase, got us a fantastic offer, a great car, and out the door with big smiles on our faces. We have been thrilled with our MINI and will be recommending Chris and South Bay to everyone who asks! Thanks Chris!!!
My experience at South Bay MINI was everything I could...
My experience at South Bay MINI was everything I could have asked for when buying my first car. It was my parents' early 21st birthday gift to me and I knew I had wanted a MINI for months. When we got to the dealership, Alex was extremely helpful from the get go. Not only was she very knowledgeable about all the MINIS I was interested in, she was extremely engaging with my entirely family and made us feel comfortable right away. She would call and email me during the couple weeks we were car shopping just to check up on my decision making process and see if there was anything she could do. She didn't pressure us or shove numbers down our throats, but just really worked to get us the BEST possible price. We literally paid exactly what we asked for at the end and I drove away in the exact MINI I wanted! SB MINI really made the whole car buying experience simple, straightforward, and stress-free. Both Alex and the finance people did a wonderful job and I love my MINI =)
I had the excellent opportunity to visit South Bay Mini...
I had the excellent opportunity to visit South Bay Mini when looking for a new car. Chris Yuseco was the person I met at the dealership. He explained the vehicle to me, and made me feel very comfortable in seriously considering a Mini as my new car. I returned with my family for a test drive with Chris. He was exceptionally patient as I asked many questions, mostly elementary ones. His commitment to customer service allowed us to decide that this was going to be a very positive experience as we continued with the purchase of my first Mini. I have been back to the dealership on many occasions, where Chris has always greeted me by name. He returns calls when I have a question, and makes me feel very valued as a customer. Great car, great dealership, great dealer.
I walked into South Bay MINI without having called in for...
I walked into South Bay MINI without having called in for an appointment nor having any serious intention of buying a vehicle that day. I was instantly wowed by the dealership's great energy and fun decor. I felt comfortable being approached by young, cool salespeople who didn't pressure or hackle me. They gave me just enough space to explore their vehicles on my own, but enough attention to answer my every question about their great range of Mini Coopers.After test driving several vehicles i decided upon the John Cooper Works Hardtop, a speedy, luxurious, and fun car that made me excited to make my first MINI purchase.Drew, the Sales Manager, was extremely professional and personable. He made me feel like my business was appreciated and mattered to their team. He was able to make me an offer I couldn't resist, and I look forward to returning back to South Bay MINI for my next purchase!
My salesman, and the management from South Bay Mini made...
My salesman, and the management from South Bay Mini made my purchase effortless, stressless and very pleasant!I have purchased and leased many cars in my day, and I can honestly say this transaction was flawless. I have already passed this information on to my friends and family!!!! Keep up the fabulous team work. Your attitudes make all the difference. Thanks Guys.
I was recommended South Bay by a friend. I originally...
I was recommended South Bay by a friend. I originally spoke to different sales person, who supposedly took all my information (including personal and car specification). A couple week later, I followed up and found out that the sales person did not place my order. I was upset and annoyed, but the manager at the time apologized and had Chris take care of me. And he was and still is terrific. I got my MINI per the specifications that I wanted (the stereo was not what I ordered, but after I talked to Chris I decided that it was no big deal). He is always available for you if and when you have concerns or questions. I actually referred a friend to buy a MINI from South Bay, I wanted him to buy from Chris, but unfortunately Chris was out on vacation. If it's not because of Chris, I'd probably take my car to other MINI dealers for service.
Our mini purchase from South Bay was the best car buying...
Our mini purchase from South Bay was the best car buying experience we have ever had. Everything from initial phone contact with our salesman, Chris Yuseco, to driving our new mini off the lot was a very positive experience. I highly recommend this dealership.
I am a designer myself and MINI was one of my dream car!...
I am a designer myself and MINI was one of my dream car! and I'm really thankful that I bought my mini from south bay mini because Alex is a designer herself and have a great design sense! We visited few more other mini dealerships in SoCal and we were NOT happy talking to sales people there, but for the whole time me and my husband were at the southbay mini dealership we didn't get any stress or hassle, YET! me and my husband were actually having fun talking to Alex while we were waiting.I had actually a great experience at car dealership for the first time in my life :)
I ordered my 2009 JCW Hardtop by phone from Chris Yuseco...
I ordered my 2009 JCW Hardtop by phone from Chris Yuseco at South Bay Mini. They offered the best price for the custom ordered vehicle I was seeking. The dealership is about 500 miles from my home so I had to fly there for delivery. Chris picked me up at the airport and the buying experience was smooth and easy! I'd buy another Mini from Chris in a heartbeat. Highly recommended!!!
Our Sales person Alex Do provided us with the best car...
Our Sales person Alex Do provided us with the best car buying experience ever.....and since we've bought prbly 20-25 cars over the past 20 years this says everything. I went from a Mercedes E class to a Mini and am so happy I made the change. The only 4 was for price which I was a bit disappointed in....I asked for a $500 armrest to be included and no cigar....This would have made my experience a total 5.The dealership is well thought out---marketing is awesome...but back to the beginning, Alex made our experience so effortless. To elaborate further (since you asked) she searched high and low for just the right Mini for me...I ultimately ended up with the perfect car at South Bay Mini, but I'm confident that I would have received the same service had car been obtained from a different dealer...since I was ready to sign papers on another car when I changed my mind and opted for the Mini in the showroom.
I love Minis and I've bought four so far (one being a...
I love Minis and I've bought four so far (one being a 1969). Aside from the classic, the other three have been from Chris Yuseco from South Bay Mini. Upon buying my first Mini a few of the sales guys from other dealerships saw that I was young (presumably) and didn't give me the time of day; or worse yet, they were rude and treated me as an inferior. Chris greeted me, talked to me like I was a human, not a sale nor a child. The best part of the experience and why I went back to him two more times is the fact that he is HONEST. He told me my options and gave me the best deal possible, I used to sell cars, and I know when someone is trying to jack me around. Chris was not. I HIGHLY RECOMMEND CHRIS YUSECO at SOUTHBAY MINI!! A++ experience, and I'll never buy a Mini (nor BMW) from anyone else.
My wife and I went to a couple of dealerships in So Cal...
My wife and I went to a couple of dealerships in So Cal before contacting Chris at South Bay and we felt more comfortable and at ease with Chris. The other dealerships gave us bad vibes. We ended up ordering a Mini Cooper S with all the extras that we wanted and Chris gave us a great deal. He always gave us updates on the status of our car as it was being built. He was really understanding and was never too busy to take care of us. Every time we go to the dealer for service he always greets us and asks how our Mini is doing. That to us is very important because we have heard stories of sales people that will not waste their time with you after they sell the car. I think dealerships should get into the habit of treating their customers with respect and dignity, and not think that everyone that walks in there just wants to get the best price.
I researched many Mini dealerships in the southern...
I researched many Mini dealerships in the southern California area for the best deal and inventory. Out of all the Mini dealerships, Southbay Mini had the best car deals (hands down) and a large inventory to choose from. It took me two visits before I made up my mind to buy my Mini, and each visit was very pleasant. The "non-aggressive" sales approach that my Sales rep, Chris Yuseco along with his Manager provided were awesome. They easily met my requirements in terms of price and monthly payments that I almost feel like they've been ripped off - haha! Other staff members have been very friendly whenever I come in for my free carwash or purchase accessories from the parts department.
South Bay Mini dealership was a true pleasure to visit. ...
South Bay Mini dealership was a true pleasure to visit. The staff was very knowledgable and the facilities is not top-notch. The salesperson, Chris Yusecco, whom I had the pleasure of working with was very helpful before and after the sale. I would recommend this dealership to anyone looking for a car buying experience that is enjoyable!
South Bay Mini ROCKS!!! Having not bought a car in 5...
South Bay Mini ROCKS!!! Having not bought a car in 5 years, I was a little apprehensive about going through the motions again. I am a former Saturn owner and one of the reasons I loved my Saturn was because of the way I was treated when I bought my cars ( Owned 4 Saturns before I got my Mini). I am happy to say my car buying experience was AWESOME from start to finish! Alex and Drew made me feel right at home from the very start, and really worked to make sure I got exactly the car I wanted. It was a fun experience and I would definitely recommend So. Bay Mini to anyone and everyone. Can't say enough great things about my car and the team there. I <3 my MINI!!!!Keep Motoring! Jennifer Robitaille
I knew I wanted a MINI and inquired at nearly all the...
I knew I wanted a MINI and inquired at nearly all the greater-LA dealerships. Amanda's response was the fastest, most thorough, most detailed, most professional, and most competitive out of all of them. I had a few questions about the new model year and she answered each of them succinctly and enthusiastically (you could tell she's owned a MINI Cooper or two). When talking about configuration options before finalizing order details and checking inventory, she provided her opinion when I asked for it but didn't add any pressure to add more options, even when I opened the door by asking if it might speed up delivery times (she was honest and said it wouldn't).I ended up ordering my car from the factory and Amanda was helpful in making sure I knew how to track it each step of the way. When my car was making its final journey from the port to the dealership, she gave me daily updates so I was able to pick the car up as soon as it was available, and made sure I knew what all the paperwork steps would be and what documents I'd need to be sure to bring. At delivery she walked me through the car and the process, and even threw in an unexpected couple of goodies at the end.South Bay MINI shares its location with South Bay BMW--I get the impression it's a large MINI dealership in an even larger BMW dealership, and while 95% of my interactions were with Amanda, the receptionist and other staff were attentive and quick to help. It is a dealership, so when you get to finance they will offer you add-ons like LoJack and extended warranty and maintenance contracts, but even that was done courteously.If anyone in the greater SoCal area is looking at buying a MINI, I'd wholeheartedly recommend they reach out to Amanda at South Bay MINI.
wow, what a disappointment. I have a 2002 mini that has...
wow, what a disappointment. I have a 2002 mini that has 25,000 miles on it. I have taken very good care of it. I brought it in to have the driver's side window fixed.Immediately they launched into how I NEEDED 4 new tires...$640. I declined. After charging me $160 to look at my window, they told me it would need a new motor for the window (parts & labor $657),and they had checked out the car and it had an oil leek, suspension fix, several bolts were cracked, and the service guy just kept telling me it was because my car was OLD. I kid you not. Granted, I'm sure these were probably suggestions to make sure the car was in tip-top shape, but they made me feel like the car was going to collapse on the freeway and then burst into a firey inferno at any moment.I declined the extra service, and I was still in shock about how much the window was going to cost. When I picked the car up this morning, I found the plastic collar on my gear shift broken off and sitting helplessly on the passenger seat.I told the service attendant they needed to fix this, as the least they could do is return my car in the condition I brought in. He told me it was cracked to begin with, and it was a coincidence it broke off. I told him they should fix it, so he went to talk to the service manager who told him to super glue it back on. Which he did. I told him how unhappy I was, and he just kept telling me my car was old. Honestly, I don't think 6 years is an OLD car, I have done all scheduled maintenance and think I would have noticed an oil leak. As much as I am not that crazy about Universal City Mini, I will go back to them in a HEARTBEAT.
The service team acts friendly but is actually very...
The service team acts friendly but is actually very difficult to work with and get a hold of. Also, the wait times are long and they are just not very helpful.But here's the real kicked. I own a mini, as does my mom. At 35,500 my mom took her car in for service, but she was not allowed to service it because the service indicator said she needed about 400 more miles to service.At 35,900 or so, the light came on. It was around Christmas, and my sister borrowed the car for two days. My mom took the car in when it had 36,090 miles and they said that they couldn't help because it was past service (!), even if it was 1 mile over service So the window was <100 miles over.I know that this was not true because when my car was 900 miles over they told me that they could help out as long as it was <100 miles. My mom ended up taking her car to Long Beach Mini, which helped her out.
Mileage: 5
Color: Other
Transmission: Direct Drive
Body Style: Hatchback
City: Torrance, CA
Engine Type: electric
Mileage: 151
Color: Silver
Transmission: Automated Manual
Body Style: SUV
City: Torrance, CA
Engine Type: 2L gas
Mileage: 5
Color: White
Transmission: Direct Drive
Body Style: Hatchback
City: Torrance, CA
Engine Type: electric
