Snethkamp Chrysler Dodge Jeep RAM

Terry P and Yvonne M gave me great service!!!

Just bought a 2013 Jeep Grand Cherokee Snethkamp. My salesman was Terry. Terry was wonderful to deal with and worked hard in every way to get the deal done. Yvonne was the business manager I dealt with and she was a pure pleasure to work with. I'd highly recommend buying from Snethkamp and recommend dealing with Terry and Yvonne to everyone. I will be back to work with them again the next time I need a vehicle. Thanks for the five star service!!!

Thank you so much and I am loving my new car

Dear Sam Maton, I wanted to let you know I really appreciate working with you for the second time on the purchase of my new vehicle. You really give it a lot of effort in making your customers such as myself feel comfortable in meeting my needs and the things I want in a car. I will definitely recommend your service to my family and friends. Thank you so much and I am loving my new car. Thanks again Atasha

Thank, Charlie

Charlie, I just wanted to thank you for the 2014 previously owned Ford Taurus that I purchased from you on Monday 4/4/16 it is a fantastic vehicle and I look forward to buying more vehicles in the future from you. Thanks again, Bryan Kelley

Thank you so much for all of your help.

Fred, Thank you so much for all of your help in finding the perfect vehicle. I LOVE my new Jeep! I think my favorite amenity is the heat - my '02 Liberty has had a partially plugged heater core for the last three or four years. It generated just enough heat to keep the windows defrosted but not enough to be warm. Imagine my joy at being able to drive my new Jeep without wearing my thick winter mittens! Of course, everything else about the new Jeep is wonderful too. :-) Tony and I both very much appreciated the way you were the antithesis of other used car dealers we have dealt with - you were helpful without being pushy, you actually knew something (quite a bit actually) about the cars on your lot and you trusted us to test drive a vehicle without needing to ride in the backseat. We were both pleased that you had the right Jeep for us - it would have been a shame if one of the slimy dealers had had my dream Jeep! :-) If you have a manager that we could tell how much we appreciated your help, it would be our pleasure to do so. Of course you may be the head honcho - if so, please pat yourself on the back for us. Our experience could not possibly have been any better. If we hear of anyone looking for a used vehicle, we will gladly send them your way. Beth

Great place to buy a car

I was undecided about what style used car I wanted. I like the Jeep but also like a more sporty Vehicle. I talked to Terry Pruitt and he offered to bring me the Jeep to test drive. He was able to answer all my questions and gave me a lot of information. I loved the Jeep! Terry took care of the paperwork and made this the easiest car purchase ever. My son is now looking for a car and I told him to go to Snethkamp's and ask for Terry Pruitt. He was helpful, kind and knowledgeable. He made car buying a great time!

great dealership

Purchased several used cars from there strongly recommend.

Great experience!

After looking for a car for months, I stopped in at Snethkamp and was assisted by Terry. Terry was amazing and went out of his way to find me the perfect car for a great price and to make sure that I was completely satisfied with my purchase. I highly recommend Snethkamp to anyone who wants to find a car hassle free. Ask for Terry Pruitt!

new car

Visited Fred Dodge at dealership and was looking for a used car. Told him what I really wanted and he showed what he had. But as we were talking he asked me a lot of questions about my driving experience and in the end I leased 2 new journeys for less than I would have paid for a used car. I would recommend him and the dealership to anyone.

Awesome...as always from you all there.

Thank You Guys for everything we really appreciate everything from you all. Terry Pruitt is a great Sales Person....

Service review

Kevin in repair/service is AWESOME to deal with. Such a nice guy and explains everything to you before doing any repair. I have never had to deal with the sales people but the service department is very nice and helpful. I never feel dumb or embarrassed going there and asking questions which as a women makes me feel really good. I like coming here.

No custmer service....

Visited Mickey Husak (new-sales) on May 20 regarding new lease of a Ram 1500 Crew Cab. Agreed on pricing even received a copy of the "window sticker with Vin #) and after a week of emails & phone calls I visited again lon May 27th to talk directly with Mickey about the truck. He said he couldn't find one with the 3.93 rear axle. I showed him the window sticker he had given me a week ago. Said that truck was no longer available???? Will never go back to their dealership again...

Auto porter praise

The auto porter was very pleasant, courteous and helpful. The others? Not at all!!!!!

goldie123

horrible customer service will not use this dealership for any reason

never replied

Inquired twice via email about a vehicle. Never got a reply. I'll shop elsewhere.

WORST DEALER EXPIERIENCE everrrrr...

Went with friend to lease a Latitude. First Dealer realty tried to screw her over I'm thinking because she was a older black lady by herself, this was at the Garden City Chrysler dealer. So I volunteered to go with her to the Redford Snethkamp Dealer. First day there we waited over an hour for salesman to photo copy D.Licence until we just walk out while he was going to get info print out on our car after another 20 minutes . He calls and no apology but quoted a decent price, so we went back next day. In my opinion this was the salesmans payback for walking out on him, he did not honor price, really wanted to rework deal for more money. These people are SHAMELESS. I will never recommend and my friend who has a employee discount from Chrysler will never buy there product ever.

great service and clean

fred dodge was my rep. he did a great job for sure would deal with him agian and recommend i need to pick up the plate this wk have a couple questions yet i am sure he will answer evan after the sale is done great customer service highly recommend

TERRIBLE

The sales staff, while friendly, knows NOTHING about the used cars they are selling. As a long-term Ford lover, we were new to the Chrysler market. Sadly, Our experience at this godforsaken place has made us question ever buying a Chrysler again. We basically bought a lemon (used). Rick in the service department is AMAZING and should be commended for his patience and kindness. The GM, John Scott, on the other hand was incredibly rude when our reoccurring (and STILL unresolved) issues wound up on his desk. After not returning 3 phone calls, he finally called me and said "I was like "why is this lady still calling me?!" So unprofessional. The Snethkamp Family should think about who they employ to represent their dealership. I'm truly appalled by the way they treat people who spend THOUSANDS of dollars at their dealership. NEVER AGAIN.

Horrible experience

Worst experience I have ever had. Purchased a used vehicle and once a week something surfaces that was wrong with the paperwork or the vehicle. We are now a month and a half after purchase date and still being contacted about errors. Was promised a trade in payoff which then came back as shady and the dealership only paid a portion. They have the vehicle in their possession but now cannot do anything with it because there is still a lein on the vehicle. We are apparently now responsible for the remaining balance which will not be paid by us. Took 3 weeks to receive the registration. A week after purchase the check engine light came on. Then 4 weeks after purchase the tail lights went out. Very deceiving and unorganized dealership. Do not give this dealership your business.

You guys had the car I wanted at the time

First off I went in to look at a SUV, my salesman was very dry to me but I looked over it because I knew what I wanted. My husband had purchase a new van and his customer service was ten times better, I automatically felt like it is because I'm not buying a new car. I end up purchasing a different car but my salesman didn't explain anything to me about the car I had to do my own research, only reason I got it from this dealership is because it was close to home and I fell in love with the car they had on their lot. I've never had problems with Snethkamp service when i brought my Jeep in for service, they always been very helpful and friendly. This was a different experience.

Great dealership!

Our salesperson,Raymond J. Taunton Jr., could not have been more honest and straight forward to deal with. He did not play pricing games and in all the years of buying cars in several states, this was the easiest and best auto purchase experience my husband and I have ever had. We were referred to Raymond by another very happy customer. We love our Chrysler 300 and would recommend the car and the salesperson to anyone. The dealership service department has been stellar.

Thank you for making my automobile experience easy

Good Job Terry! Gentlemen: I just want to thank you both for making my automobile experience easy and pleasant. I have driven it home and knew it would be all that I wanted it to be. I do have one request however. Wednesday when I test drove it and checked it out, I noticed there was the owners manual in the glove box along with another little black book shall we say. Today there is no owners manual in it and I really could use one. Would you please hunt up one for me and mail it to my home address ? Thank you so much. Terri you are such a nice salesman ---the dealership is lucky to have you as their ambassador so to speak. Mark I thank you for your patience and great explanation skills. God Bless You both.

EXTREMELY DISSATISFIED CUSTOMER

The salesman, Raymond J. Taunton Jr. texted me 5 times after I told him I'd give some more thought to buying a 2012 Charger. He finally called me directly and asked me point blank, "do you want the car or not"? I reminded him that the wife and I were STILL pondering and that I may have found a better deal in Highland, Mi. he insisted on knowing every detail of the potential deal. I gave him SOME of the info, including the price. I was putting $5,000.00 down. He told me he could Keep my payments at $298.00 per month. I asked him if I could get that in writing. He then told me I had his word and that should be good enough. I respected that and went in to purchase the vehicle. When I sat down to sign the papers, my monthly payments had been increased to $308.00 mo'ly. When I questioned him, he just gave me a blank stare. I actually laughed because it was such a blatant form of dishonesty. He lied outright and showed ZERO integrity or professionalism! I've put the word out...

Great Family, Friendly People

The people here were really informative, helpful and friendly. I felt like there were more like friends then people trying to sell me any car. They help me to not just get any car but to help me try to get the right car and even though i didn't get one yet its because of there help that im making the right choose for me and my family at a rate that i can afford and not over whelmed myself with a decision i either not happy with or a mistake. I cant remember the gentlemen name that helped me in the used care area but i will definitely be going back to him every time i getting a car, or if anyone i know needs help ill be giving them his name.