Smith Motors Inc. Of Lowell

4.8
Overall Rating

Customer Service: 4.7 Buying Process: 4.6 Quality Of Repair: 4.7 Overall Facilities: 4.8


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Buyer

1
Jeff Campbell on 11/08/2016

Customer Service: 1.0 Buying Process: 1.0 Quality Of Repair: 1.0 Overall Facilities: 1.0

I had bought here before and have not had any problems. Thank you


service {oil change and filter & ckeck up!

5
Tim Foley on 10/31/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

great service Sean was very friendly-knows his job well!!!!! Dan the sales manager is a great guy -said "HELL-O" to me-asked me if wanted to buy another car.!!!!!!!


Maintenance

5
Ron Maginot on 10/18/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Routine maintenance was well done in a timely manner.


My visit

5
John on 10/18/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

As always, Smith provided exceptional service. Total experience and price was great.


Great customer service

5
Tami on 10/05/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great customer service by Matt. Always takes care of my requests, and done in a timely manner..


Mrs. happiness

5
Paulette Aicher on 10/04/2016

Customer Service: 5.0 Overall Facilities: 5.0

Very impressed, took me earlier than my appointment and got done in a timely manner. As always Sean is the best!!!!


2013 Cadilac

5
Montgomery on 09/30/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Car price was a very fair price. Personnel was knowledgeable, helpful and friendly. It was a 2 hour drive for us, but the price and condition of the car was worth it.


Keep up the Great Work!!!

5
Jeff on 09/16/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

always happy with everyone here!! Keep up the great work!!!


Repairs

5
Dana Hesse on 08/15/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My car was in for a factory recall, Matt was friendly and helpful. He answered all my question and the car was ready before the time they estimated it would be done. It was a good experience.


Used car purchase

5
Nichole and James Lewis on 08/11/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Smith Chevy in Lowell is the best dealership to buy any used or new car from!


Great Car Buying Experience!

3.7
Satisfied Customer on 06/10/2016

Customer Service: 4.0 Buying Process: 3.0 Overall Facilities: 4.0

The dealership overall was welcoming and respectful throughout the entire purchase process. Smith's staff takes a special interest in their customers. It is not a hurried or rushed process. Never felt pressured. Ken worked swiftly to find the vehicle of my choice. Paul presented all options so we could make an educated decision that was best for our family.


quick service

5
Jay on 06/03/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

IN and out in no time just as promised, parts and service were very helpfull


Great Service Department!

5
Thefab16 on 05/28/2016

Quality Of Repair: 5.0 Overall Facilities: 5.0

This dealership is the BEST in both Sales and Service. Would not think of taking my vehicles anywhere else for service.


Great service!

4.7
Stephanie on 05/24/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Ryan was super helpful. Great experience and I would recommend Smith to anyone. Definitely go back for our next vehicle.


car owner

5
Joanne Atteberry on 05/13/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

It was very nice we were in on time and it was only about 30 minutes , everyone was very polite and it made it a pleasant experience.


Service Department

5
Marie Jordan on 05/09/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Sean is a great asset to Smith Chevrolet...He is courteous and considerate. Today that is a great asset. Thanks!!!Marie Jordan


Will defiantly do business with again.

5
Daniel on 05/07/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Paper work was seamless and quick I was in and out in 20 minutes. Friendly staff great experience


Service visit

5
Gary Boender on 05/04/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The service team at Smith Chevy always takes good care of me and my vehicle. It is a pleasure to deal with them and the entire Smith Chevy family.


2016 chevy cruze

4.7
Wayne on 05/02/2016

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

I have bought two cars from Smith Chevrolet. They did good on both my wifes and my car. They gave us both fair trade ins and help us get our payments to where we wanted them. I would recommend Smith Chevrolet to any of my family and friends it is a great place to get a car from they're always willing to give extended warranties and anything else they can to make everything smooth. I will definitely be going back there in the future for any of my cars.


New tires

5
Jean klotz on 04/26/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Needed new tires for my Acadia and wanted to stay local. Called Matt in service, was able to get same tires I currently have at a great price, and a rebate! Thanks for the help and great service!


Great service!

5
Melody Barone on 04/26/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

They worked me right in and got the problem taken care of immediately. So grateful for that!!!


Phenomenal!!!!

5
Jeff Zych on 04/02/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Best Chevy Dealership In the Country!!! I purchased my truck 5 years ago from this dealership an take it here for all my oil changes The people here are all so good to me every time!! From explaining to me any issues to washing my truck when they are done. Dan Beagle runs a Phenomenal business here an has the best employees ever!!!! I love Smith Chevy of Lowell!!


1016 Chevrolet Silverado 1500

5
Neal Bardens on 03/18/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Friendly no pressure sales team. A very good buying experience not at all like dealing with the big city Mega Dealerships. Just a good small town dealership.


2016 Equinox

5
Pete Coleman on 03/18/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Staff was very professional. Made the whole process painless


Service 2015 Impala

5
Jim on 03/15/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Service nav unit and reprogramed. Dealer offer a ride home or a car, but didn't need.Installed new tire and rim, work was great.


Oil Change

5
Doreen Ray on 02/24/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Very Friendly Staff and explained my optional thoroughly.


2016 Malibu

5
Ken Bruns on 01/30/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

All the staff were very helpful! What more do you want?


Jim Wood

5
Jackie Wood on 12/25/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had routine maintenance done on my 2002 Trailblazer at Smith Chevrolet, as well as several needed repairs. I was always treated fairly, politely & professionally. That's why when it came time to buy a new vehicle, we immediately went to Smith Chevrolet. The sales people were extremely polite, easy to talk to, & clearly understood what we were looking for. We ended up with a new (2014) Traverse which I've loved since my first test drive. I continue to go to Smith Chevrolet for routine maintenance, & if the time comes when any repairs are needed, they are my first choice. The staff at this dealership go out of their way to accommodate their customers & always make you feel as if YOU are their most important client!


Maintenance on New Vehicle

5
Mary Dekker on 10/20/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Smith Chevrolet service team did very well. This was our first regularly scheduled maintenance on our new car. Appointment was kept on time. Waiting area was clean and furnished with drinks and TV. No complaints.


Auto repair and oil change

5
Kristine Klarich on 09/04/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Matt and Sean are excellent customer service reps. They took me home until my car was fixed and had someone pick me up when it was ready and I didn't ask to be picked up, they asked me. The repair and oil change was completed even earlier than they had told me. My car runs so quiet now and I am so pleased with the overall experience with Smith. I will definitely go back for repairs needed and if I was ever looking for another vehicle, I would shop Smith first. I am very grateful.


Service rating

3
Bill on 08/24/2015

Customer Service: 2.0 Quality Of Repair: 3.0 Overall Facilities: 4.0

Service mgr not very knowledgeable nor not very good listening skills


The Tuttle's

5
William and Debi Tuttle on 03/14/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

A place where the customer service is what you hoped that you have. Friendly, out going and customer application. Will take all business and recommendations to all of our friends and relatives.


$47,750

Mileage: 3

Color: White

Transmission: Automatic

Body Style: Pickup

City: Lowell, IN

Engine Type: 5.3L gas

$71,585

Mileage: 3

Color: Black

Transmission: Automatic

Body Style: Pickup

City: Lowell, IN

Engine Type: 6.6L gas

$69,375

Mileage: 3

Color: Gray

Transmission: Automatic

Body Style: Pickup

City: Lowell, IN

Engine Type: 6.2L gas

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