Smith Haven Chrysler Dodge Jeep Ram

4.5
Overall Rating

Customer Service: 4.5 Quality Of Work: 4.6 Friendliness: 4.6 Pricing: 4.4 Overall Experience: 4.5


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Got the truck of my dreams!

5
Mike on 11/30/2016

Overall Experience: 5.0

Bought a CPO 2015 Ram Laramie Limited. I looked at multiple dealers and brands previously. The negotiation process, from sales to manager to finance, was fair and respectful. Transparent sales tactics weren't flaunted and nobody tried to strong arm me. Very accommodating, staying late for me to get there after work. They also have good music and free coffee!


Diego is the BEST! The rest of the Dealership... Ehh

4.4
Snow Bug on 11/29/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 3.0

We went to this dealership not sure if we really wanted a Jeep but we wound up falling in love with the Grand Cherokee after also checking out the Acura MDX. We were setup with Diego and from the start it felt like we were working with a friend, not a salesperson. He is funny, down to earth, and goes above and beyond to make you feel comfortable. Once we knew we wanted the Grand Cherokee we were prepared to visit many dealerships looking for the best deal but Diego came through and got us a deal we couldnt pass up. I really cant say enough good things about Diego and I will certainly come back to him when we are ready to lease or buy again. I cant say such great things about the rest of the dealership. Everything behind the scenes seems to happen extremely slow here. After making the deal with Diego at around 3pm we weren't able to get in our new truck until 9:30pm. Our experience with Tom the finance guy was not great either. He tried sell us on warranties and other things like all these finance guys at dealerships do but also tried to change the deal with we worked out with Diego, claiming certain items were not included in the deal we negotiated with Diego. Overall, I would prefer to not use this Dealership in the future but if Diego is still there I would certainly go back.


Great experience with Ryan!

5
Bocc1123 on 11/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The folks at Smith Haven are the best! I would highly recommend this dealership and I've already sent two of my co-workers there.


Amazing!

5
theresa93 on 11/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great service! Bob was super friendly and helpful with everything and I can't thank him enough for making this experience an amazing one! This was my first time financing a car and going through the dealership on my own and Bob really explained everything to me and answered any questions I had in a way that I could understand and not be confused. I would recommend this dealership to Everyone! I am so happy with my car and the price I got for it.


LEASE OF NEW CAR

5
JSUKOFF on 11/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

EVERYONE WAS NCE , CAREING AND REALLY TRYED TO HELP THE CUSTOMER . I WOULD TELL EVERONE TO BUY A CA FROM THIS DEALER SHIP AND THESE SALES PERSON


Buying my dream car

5
ODOGmax on 11/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great service. Lewis Reidel was great. Even though store was busy he gave great service and helped me make the deal. Even got what I was looking on my trade in.


Trust. Is. Everything.

5
MrsK on 11/15/2016

Friendliness: 5.0 Overall Experience: 5.0

My husband and I chose this dealership over another one closer to home based on reviews and we're glad we did. Still, we went in with the idea that we were going to come face-to-face with a dishonest, pushy salesman and Dave is NOT that guy. He is friendly and honest and easy to talk with. He knew the vehicle we were interested in from front to back and because of the vast amount of options, knew exactly how to access the computer to figure out all the pricing and packaging. We were very impressed with Dave and Smith Haven in general. In the end, we purchased from Dave and would again without hesitation. Trust makes ALL the difference.


Very helpful and got I what me & my Wife wanted

5
Jchez170 on 11/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

In all my years & experiences in buying cars/trucks I will happily say this was the most pleasant experience I have had yet. Everyone me and my wife dealt with were very helpful. We got th Jeep we wanted at the price we actually wanted. The whole process was fast, easy, & pleasant. I would definitely recommend this dealership to other people and I will be coming back for future care needs!!!! & I would like to Thank All the people who helped us........ Thank You!!


Never want to deal with Ram Again

1
pinhunter1127 on 11/12/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

worlds of legal issues because they screwed up on the contract. Try coming to my house at 11:00 at night. Bullies. unprofessional. Your only important to them when it maters. Never return pone calls.


Great experience

5
Kcaracappa on 11/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I dealt with Bob in sales and he was fantastic. Helpful and friendly. Overall this was a very easy and pleasant transaction/experience. I would absolutely recommend going to this dealership.


You Rock Lew

4.7
lynn lampiase fannon on 11/02/2016

Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

So, my husband I and were wasting time looking at trucks at all the other dealerships. We pulled into Smithhaven Dodge and magic happened. A well dressed salesperson, sans a pinky ring.. (that was a clincher), Lewis approached us and asked what we were looking for? Of course we answered two COMPLETELY different answers I wanted luxury Paul wanted Tonka Toy. But Lew, being married himself, knew exactly what to do. He walked away and let us roam. Unbeknownst to us, he was compiling a list that would be a compromise. Long story shorter.......We drove away, Literally DROVE AWAY that night in a 2015 Dodge Ram Larmie..... Yup luxury and HE MAN Towing... Lewis and Lauren, they keep us happy and still are. Looking forward to returning and buying my next SUV. Safe travels allLynn and Paul Fannon


Easy and fair

5
8 on 11/02/2016

Overall Experience: 5.0

I had a great buying experience here. My salesman John helped me find a car that met my exact needs, and helped me find a great deal. He was very.straightfoward, which made the decision making process fast and easy. I needed to leave by certain time and he made sure the process finished up quickly so I could be out the door on time to pick up my daughter in our new car.


Outstanding people work here best experience

5
Kristyn123 on 10/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went to look at a used jeep wrangler for my daughter. Was all ready for a long drawn out haggling day. Then I met Donna ( sales ) & Lauren ( finance). Turned out to be best car buying experience I ever had. Even people not dealing directly with me like Lewis,was exceptional. No pressure nothing phoney here. Just down to earth, honest people. Even Bob Pon in service dept & Ed ( hope I got it right) the manager in used car dept go above & beyond. And Roy ( finance) seals the circle of excellence. Great job


Great deal.... great staff

5
BobT on 10/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Found the Jeep I was looking for at a great price. Staff even put the Jets game on for me so I watch while I waited. Very friendly people here. No hard sell at all.


Stress Free

4.8
wineguy on 10/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I went to buy out my lease and Lewis Reidel made my experience a very pleasant. He worked with me through all facets of the process. It wasn't a long drawn out process, due in part to the attention to detail on Lewis Reidels part. I recommend Lewis as a sales associate if you want to to get a deal done quickly and stress free.


Like Family

5
frankram86 on 10/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am by far so happy with how well Smith Haven dealership has treated me they really went above and beyond on how well they just cared and no pressure at all I am a true customer for life and will always buy or lease a car from them it started with my sales person Richard Graber who really cared and took time out of his day too help me get out of a crazy loan which I was upside down in never did I knew I would own a brand new Dodge Ram 1500 4x4 I also want to thank Ivy from finance as well she was amazing on making this deal work for me what a kind and goodhearted person she and Richard was to me


Best Vehicle purchase experience in a long time

5
JEEP1 on 10/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I would like to thank Salesman David Schulman for everything he did for me as far as showing me various vehicles and letting me know the differences between each one of them. He was very informative and friendly. I do not think I have ever had a better experience in purchasing a vehicle.My 2014 Jeep Grand Cherokee Limited is fantastic.Thank You again David.Pat Wood


Wonderful! Can't recommend this place enough!

5
JeremyG on 10/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

While I'm sure the rest of the staff is just as helpful, I dealt with Diego (Sales) and Ivy (Finance). I can't recommend them enough! I went into the dealership looking to replace my current lease. I was looking for a Jeep, preferably, but didn't think it would be a realistic option. Diego is very personable and has a good sense of humor. He took the time to walk my wife and I through the process thoroughly, and found a nice Jeep that was a viable option. The process from there became even easier as the logistics were worked out fast! I was able to come back the following day, and finalize everything with Ivy. She was an absolute delight to speak with, and very knowledgable. She was able to fix a few minor things on the paperwork quickly and answer questions on the fly that helped get us in and out of there with my new lease. I went there with my wife and my 4 year old daughter so the speedy service was very much appreciated. Bottom line-ask for Ivy and Diego and you can't go wrong.


Great place to buy a car

5
Kaitlin E Fannon on 10/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Staff was friendly! Not pushy, no hidden agenda. Very nice, explained everything that was going on every step of the way. Will definitely go back to this dealer when we are ready for our next vehicle.


Seeking a specific vehicle

5
zo601 on 10/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The sales person we dealt with, went over and beyond my expectations, from when we first met, to when I picked up the vehicle. I consider myself a somewhat hard to accommodate customer, so when I first met Lou, I knew he would find the specific vehicle (Ram 2500) that I wanted very quickly,Colors correct and all. And most importantly, at a price I was willing to pay. There finance department and staff was very pleasant to deal with at time of purchase as well. The vehicle prep staff, employee (Kevin) was by far the most accommodating in every way when I picked up the truck, together they make the purchase experience , seamless !!


I feel comfortable purchasing a car

4
Carlos Pabon on 10/20/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

They made me and my wife very comfortable. It was very easy and I purchase a great car me and my family are very happy with it thank you so much Smith Haven Auto Group


Very Happy!! Would recommend to buy from this dealership!!!

5
mjmjeep2016 on 10/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The dealership experience was amazing, Dave Schulman helped us figure out what we wanted without being over persistent. He understood that we needed some time before purchasing the car and when we were ready he had the car we wanted ready before we arrived. The car was cleaned before I took it off the lot and we were shown all the features before we left. I am super happy with my car and will send anyone in need to their dealership. Thank you Dave and Smith Haven!!!


Enjoyable

5
Lisa's jeep on 10/20/2016

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Staff was nice and informed about their stock. They kept us comfortable and even bought us a pizza for lunch. Very nice people from reception to finance


Everyone was great to deal with

4.8
Jmzkatcole on 10/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My wife and I stopped in to check out their Durango inventory. We found one we loved and they got to work right away to get us a great trade-in amount for our car. They were very fair with our trade-in and they shopped numerous banks to get us the best finance rate possible. The salesman Bobby G. and Roy in finance were quick to call us with the great news that they had found us a great rate and said come on down to pick up your new truck!All in all I was very happy with the service and honesty of this dealership!!I would definitely recommend this dealership to my families and close friends!


Great service.

5
Joe B on 10/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Chris Mora was great. Not pushy and was very knowledgeable about the Jeep. He was also very understanding of our budget and worked with us.


sales department excellent, financing dept. deceiving

5
kim on 10/15/2016

Overall Experience: 5.0

I want to thank Lewis Riedel for all of his time and patience he spent with me while I looked and looked for the perfect jeep. I met Lewis in the spring upon pulling into Smith Haven and came back four or five times again over the summer looking at theused jeep wranglers. He always greeted me with a smile and walked the lot with meeach time. This fall I decided to buy a new 2016 jeep wranger sport instead of used.Throughout this process I felt comfortable working with Lewis and consider himtrustworthy as my sales person. Thank you Lewis. Kimberly


Service dept

1.2
Tonypower on 10/15/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 2.0 Overall Experience: 1.0

The service dept is horrible the worst people i ever dealt with. The warranty is meaningless. The purpose of a service dept and warranty is to fix the problem. My dodge durango was back twice for steering wheel not being centered it goes to the right. You go to hit the brake and the steering wheel goes to the right. Dan Matuzo never even apologized for the problem and had the nerve to say i bought a used truck. I bought this 2015 durango from smith haven with 3000 miles on it. I am done with smith haven . I will never go back there. I want the public to see this. I noticed the problem before i bought the truck i was promised it was going to get fixed. If you ever buy anything make sure its fixed first. The service dept might be good for oil changes but thats about all.


New exciting ram truck

5
Johnson on 10/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I would like to recommend this dealership to anyone looking for a new car , Lewis Reidel was very friendly & professional in helping me pick out my truck. I have checked in many dealers and I couldn't find such savings and experience as I did at this location with Lewis Reidel. I'm already enjoying my new ram pickup truck and everyone likes , they are asking me where I bought it.


1500ramhemi

4.2
Dodge51 on 10/11/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Good experience. Workers were pleasant to deal with overall. I am easily dismayed by over the top salesman and have to say the peaple i dealt with were not overly pushy or unpleasant. I would deal there again and coming from me thats a mouth full.


ABSOLUTELY AMAZING EXPERIENCE

5
Momentum08 on 10/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From the very moment I walked through the doors and ask for Kristina, it was one of the most Pleasant experiences I've ever had in all my years of purchasing vehicles. I love to the fact that she really just was trying to get to the root of what I was looking for and what was ultimately going to make me happy. I did not feel pressured in any way and I felt that her knowledge and kindness we're far beyond that what you usually say in sales associates a car dealers. I would recommend her a thousand times and have recommended her to everyone I come in contact with. She is the definition of an employee that gives a great customer experience. Every single thing she said...SHE DELIVERED!!... I sincerely say thank you to Kristina for making less such a pleasant experience. I absolutely love my Jeep Grand Cherokee and look forward to dealing with you in the future... I cannot forget to add at the finance manager was very friendly as well and again just made me feel real good about the decision I was making... Lastly and certainly not least thank you to Brett for kindly arranging a great deal for me... I will definitely recommend your dealership 2 all my business colleagues and friends and family.


Great service

5
William Corcoran on 10/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Tyler and Ivy were wonderful and took the time to help get me into the car I wanted at the price u was looking for. Will definitely refer to them


Overall I was very happy

4
Vents on 10/03/2016

Overall Experience: 4.0

I was very happy with my salesman Troy he made things go very quickly he gave me an excellent deal on my 2015 Dodge Ram 3500 he even gave me his cell phone number and even answered my text messages very quickly go see Roy right now he will hook you up


Very professional sales representative

4.8
Lorraine jeep on 10/03/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My sales representative was very patient and understanding,he assisted me to find the right car,no sales pressure,l am very pleased. The finance manager/associate knows his job,well done. I will recommend friends/family anytime.


2014 Jeep Compass

5
Sydraff on 10/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was one of the best dealerships I've ever dealt with. They were very nice and helped with everything I needed. No one pushed me into anything I didn't want to do. I recommend this dealer to everyone looking for a new car.


Best place to get a new jeep!

5
Overandout on 09/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I wanted to just write a quick review for my sealesman David Shulman at smithaven Jeep. He did a great job helping my wife and I decide on our next vehicle. We were having a hard time deciding between a pickup truck and a jeep and we are very happy that we chose the jeep! Dave made the process go smoothly and we got a great price too. Thanks a lot Smithaven!


Best experience I have ever had purchasing a vehicle!

5
Jennifer on 09/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I actually had fun buying my vehicle. From the moment I walked into the pre-owned center I felt comfortable. The manager Lauren Fleming was very friendly and introduced me to my sales person Mike O'Carrol. Mike was great to work with.He is very personable, honest,and knowledgeable. He was not pushy at all and I felt at ease making my decision. I would definitely recommend Mike. I can tell that Lauren loves what she does. She is very customer service oriented and geuinely cares about the experience she gives her customers. I loved hitting the gong when we made the deal. I love my Ram Pick-up and do not have any regrets about my purchase. This dealership really is a good one.


I am a customer for years and always have good experience

5
Rusty on 09/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I wish to thank Sales Rep, Mrs. Florentino, at Smithhaven Jeep Dodge for an exceptional job in selling me a lease vehicle . She was professional, sensitive and competent. It was a pleasure.EWPaquette


My purchase was easier than expected.

5
Jeanne bank on 09/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a very good experience with this company. Mike O'Carroll was honest and knowledgeable. We were given a price and that was what we paid. No additional fees. The purchase of our vehicle was painless and we took ownership the same day. Lauren Fleming was also a pleasure to work with.


Very helpful

4.8
Amandabaileyxo on 09/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 4.0 Pricing: 5.0 Overall Experience: 5.0

Everyone was very friendly and had a good attitude. They worked with me to get the best possible deal for my money and I would recommend people to go there because they had amazing customer service


good experience, fair prices, courteous

4.8
jason11778ram on 09/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Lewis Riedel was a Gentleman and a nice person. Was a pleasure to do business with. sales manager laden Fleming was also a pleasure to work with. lewis was kind enough to also show me the service department even after they were closed for the day. All are hardworking pro that treat you like you want to be. nice clean dealership also


2013 wrangler

5
Sham2013 on 09/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My sales person Troy helped me out with trying to purchase a wrangler. After a few weeks of looking Troy called me to tell me about a returned lease that came in. I am glad he remembered me and went out of his way to call me, the next day I went in and bought that jeep


Wonderful , easy , pleasant , kind people

5
Teena on 09/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have bought three Jeeps with in thee years , I have had a great experience that is the reason I continue to go back , there are many Jeep dealers , if the people are not accommodating I go to a different dealer , this dealership are friendly , not pushy , and works with what you need , and can afford.


Profesionalism at its best

5
Paolo21 on 09/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Came in to dealer already knowing what I wanted and Paul Watts made it happen, showed me the in and outs of the truck and was accommodating when we talked price and needs. Cannot say enough about the total experience and sent in a family member the next day to pick up a truck himself. Sarah in finance was also great and had me in and out super fast. Will be telling everyone about Smithhaven Dodge.


Lew was a wonderful salesperson!

4.2
lauren h on 09/12/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 4.0

After shopping around for a used Durango for some time, I stopped into Smithhaven Dodge on a whim and was greeted by a happy and smiling salesperson named Lew. He was extremely friendly and personable. He listened to my needs/wants in a truck and showed me what they had in stock. The dealership had the most inventory out of all the ones I had visited so it wasn't difficult to find one that I loved! He went out of his way to find the best fit for me and I was not disappointed! I love my truck and am very thankful to Lew and the other kind employees at the dealership.


Great service and attentive staff

5
Michellelovesmelonie1 on 09/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am very happy! Felicia C. was very nice and profrefesonsl she was the best , the staff was helpful and nice too. Nicholas C ., Was patiently giving me different options helping me get affordable payments so I can leave with the car I fell in love with . It was a Great experience !


Friendly and Understanding of my needs

4.8
CliffM on 09/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I was looking for a quality used car for my son. Having only leased or purchased new cars over the last 20 years and having nothing but bad experiences with used cars I was very suspicious of pre-owned car centers and pre-owned cars in general. Working with Lewis was a relief. He understood what I was looking for and how much I was willing to spend. He showed me what was available in that range and kept in contact when new vehicles were received in. It took a couple of weeks, but we eventually found a car that fit both my son and my needs. The whole process thereafter went smoothly. Not only is Lewis a good salesperson, he is a very personable person and a pleasure to work with. Bill in finance made the out processing painless with no pressure. So far the car is doing well!


10 cars and counting

5
Tony55 on 09/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have either bought or leased 10 vehicles from Smithhaven Dodge and all with the help of the sales manager Mike Horan. He is always professional and works on getting me the best deal possible. He is very knowledgable and is always ready to help. I highly recommend this dealership and especially Mike Horan.


Very smooth

5
Peggy Steiner on 09/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Troy is very knowledgable and knows what he is talking about. You tell him what u want and where u need to be and he will figure it out and find you the perfect vehicle. I would recommend him to anyone who asks me where they should go for a car. :)


Purchased Dodge Durango

5
Dodge Durango on 09/09/2016

Overall Experience: 5.0

Donna Deciccio was the sales rep assisting me with the purchase of my first vehicle ever. I purchased a 2015 dodge durango successfully and could not have done it without Donna's willingness to help me and get the best deal Smith Haven had to offer. She was personable, very honest and upfront. Veteran sales reps can take a few pointers from her! Donna was patient, always followed up followed through with everything she said or actions she would take no matter the time of day. She made herself available to assist me even on her days off. Lauren Fleming was also a vital part of my car buying experience and made my purchase possible. Under Lauren's management, Smith Haven is surely in good hands. She was dedicated to ensuring me as the customer was satisfied. I would highly recommend anyone who shops for a car at Smith Haven to ask for Donna. Smith Haven should be proud to have employees such as Donna and Lauren representing them. I am extremely thankful for everything they have done for me!


Purchase of cpo jeep

4.8
Laz123 on 09/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Lewis my salesman was very helpful and informative made my experience very pleasant. I would recommend him and smith haven jeep . Anyone who is interested in buying a jeep I suggest you try smith haven jeep and ask for Lewis reidel


Troy and Bill were great to work with.

5
Ram1500 on 09/08/2016

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I was contemplating a new Ram purchase when I met Troy. He was knowledgeable and answered all my questions. He was patient and set me up with a great pre owned truck. The process was smooth resulting in a satisfied customer.


Amazing customer service

4.2
Ibarra's family on 09/05/2016

Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

Lewis help us every step of the way to purchased a certified pre owned Jeep Wrangler unlimited. I am very happy with the purchase he was very helpful, friendly, and did everything possible to make the sale and deliver the car even tho I was missing some information from my previews financial company. I would highly recommend anyone to deal with Lewis. MORE THAN A SALES MAN A GREAT PERSON!!


Customer Care for The People

5
Ponzic on 09/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Recently I have been going to different dealerships and finally hit the mark. Smith Haven Chrysler Jeep Dodge Ram was icing on the cake. The atmosphere was amazing. A lot of helpful people there to help me with all my questions. Tyler Thomsen was an incredible salesperson to help us with our new lease purchase. He was very helpful going over all the cars that we were interested in. He was well knowledgable with all the product. His communication skills and work ethics was outstanding. I would reccomnd seeing him in regards to your next purchase. He knows how to take the time in regards to showing people how a customer should be cared for .CJ (Commack)


Amazing!!

5
Tremenda04 on 09/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to smith haven to purchase a used dodge Durango I saw online.. I was recommended there by my fiance whom just purchased a vehicle the day prior. The service was great. (Mine and hers).. Donna was my sales rep and Lauren was the manager on site. They were both very helpful and understanding that I didn't want to go over my budget. They definitely worked with me. I went back the next day to get a few things fixed and to fill up my gas tank!! I definitely recommend smith haven dodge to anyone who's looking to purchase a vehicle. I've never been so welcomed and comforted at a dealership before.. Great experience overall!! Thank you Donna and Lauren! I'm so in love with my new car!!! :)


Energetic Sales Force

4.8
Kerry Spillmann on 09/03/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

As soon as I entered the parking lot of used jeeps, Lewis was there to greet me and was very understanding of my questions about purchasing my Jeep. .All the steps were properly manged by Lewis!


Worst service department

2.2
Tom D on 09/03/2016

Customer Service: 1.0 Quality Of Work: 3.0 Friendliness: 3.0 Pricing: 2.0 Overall Experience: 2.0

Buying a used car wasn't bad, liked my sales guy. The service department is a whole other story. They will hold your car for an inordinate amount of time for the work to be done. Stuck with my car and they said I can't bring it in for 11 days. Another time I brought in for an oil change, the next day a fuel line popped off and leaked all my gas. They Often don't have the parts needed in stock, including recall work which they should be ready for. We now use other dealers or our local repair shop which honors the warranty.Ok to buy a car there BUT DO NOT count on getting your car serviced there. Once held a friend's car for 8 days to do a half hour recall repair.


No surprises!

5
Tom23 on 09/02/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Lewis was great! I spoke with him a few times regarding a new Jeep Wrangler I found their website. He answered all my questions and we agreed on a price over the phone. When I came in to purchase the vehicle he even picked me up in Port Jeff. He had the jeep ready to go for the test drive. Tom Dunn in finance called me ask a few question and was very down to earth. The whole experience was straight forward with no games. I would not hesitate to buy from them again.


Great experience

5
Frank on 09/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a lease that was coming to a end . I received a call from MGR Mary Young who told me they had good deals and wanted to purchase my vehicle. I went to the dealership and told my sales person Ben Schneider what I was looking for and he went out of his way trying to locate the Ram truck I was looking for and Ben walked that parking lot in 90 degree weather and never complained showing my different vehicles but on that day we couldn't find what I wanted in my price range. I called Ben the next day and decided on getting a Sport Ram and he went out of his way to find the color and options I wanted and the lease deal he gave me was great with no hidden costs. Ben was the best salesperson I ever dealt with in my years of leasing a vehicle. The Finance person Adam Deangelo was so nice he went over every single number on the agreement and he kept asking me if there was any number on the agreement that I didn't understand he would explain to me again . I drove out of that dealership so happy that I text Ben to thank him again. This is probably my 6th or 7th vehicle I have leased from Smith Haven Dodge and have to say this was my best experience . I never write reviews but I had to this time because they really made leasing this new vehicle a great experience.


Very helpful and Pleasant

4.5
Ms. C on 08/31/2016

Pricing: 4.0 Overall Experience: 5.0

I hadn't purchased a car in years, worked with Lewis and he helped me as soon as I walked in.Very understanding and patience. Sat in many many cars till we found the right one. Thanks Lewis!


Pleasant Dealership

5
Mr. B on 08/31/2016

Overall Experience: 5.0

Went into the dealership not knowing what to expect. We were approached by David Schulman as soon as we entered. David was very attentive, listened to our needs and made the whole "car buying" experience a pleasure. David is certainly an asset to this dealership.


Easy experience

5
aklein32 on 08/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Frank was an excellent salesman and was not overbearing. The whole team were very friendly. The process to by the car was very fast. I would go back to deal with frank again.


The most inconvenient and disrespectful experience

1.3
Nicole515 on 08/27/2016

Customer Service: 1.0 Friendliness: 1.0 Overall Experience: 2.0

My sales rep was amazing, however the business manager that I had the unfortunate luck of dealing with was not only rude and disrespectful to me but also my sales rep. In addition to the disrespectful demeanor he also couldn't be bothered to check paperwork accurately which caused me to spend two hours calling the insurance company multiple times to have the same document sent over with one change made each time. I have asked to speak to a manager about the issues I had when picking up my car multiple times and have made a complaint with Chrysler and still have not been contacted to resolve these issues. This dealership may have a great rating right now but in my experience the rating does NOT match what actually happens here.


No pressure. Very proffesional

4.2
Jeeper on 08/26/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

This is the third vehicle I bought from smithaven Lewis and the staff were friendly the whole experience was positive and will be recommending this dealership to our friends.


Great Experience

5
Kcecere on 08/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dave was amazing. He was extremely knowledgable about every vehicle on the lot and knew exactly what to show up to fit our needs. He gave us an amazing price right off the bat. None of that back and forth negotiating BS most dealers play. There were no hidden fees or costs that came up in the signing process. He took his time and made sure everything was perfect and that we were more than happy. I wish I could buy every car from him.


No gimmicks!

5
Overandout on 08/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have been looking for a new car for some time and really liked the new dodge charger. I met with David Schulman at Smithaven and he was eager to help. They had the perfect car for me and within a few hours I was driving my new car. Got a great deal and had a great experience with this dealership. I would recommend it!


Excellent service

5
CDivirg2 on 08/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The employees were more than willing to work with me on all aspects of the deal and they worked especially hard to get me the best loan possible


A satisfied customer!

4.4
Everyday driver on 08/24/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

Purchased a 2015 300 Limited and love it! Sales person Chris Mora was friendly, knowledgeable, and eager to please. No high pressure sales tactics here, just a helpful staff, great cars and a pleasurable purchase experience.


most fun I've ever had buying a car

5
ram on 08/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

shopped around at other dealerships and nobody could beat the deal I got at Smith Haven. Frank was awesome And Roy really went overboard to get me the best possible deal


Honest and exceptional

5
AAbner2016 on 08/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Lewis went above and beyond to make sure I got a great deal that fit my budget and got me into the car I wanted with no b.s


excellent service

4.8
John Annarella on 08/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Went looking for car for our daughter, and met Lewis Reidel the best salesman that you could ask for, not your typical car salesman . Lew is very knowledgeable, personable and overall a pleasure to work with. Would highly recommend Smith Have Dodge made the experience for my daughter and my family a great one.


Clean Place

4.7
Tonypower on 08/12/2016

Friendliness: 4.0 Pricing: 5.0 Overall Experience: 5.0

This place is clean and salesman are friendly. They offer water and coffee. You can look at cars without tripping in potholes. Chris our salesman wasnt pushy and helped me find the car i wanted. Low mileage and the price wad right. It was sooo right i drove the truck home that day.


Lewis Reidel

5
zell721 on 08/12/2016

Overall Experience: 5.0

Lew was very helpful in proceeding to a satisfactory transaction. Lew was very helpful in proceeding to a satisfactory transaction. Lew was very helpful in proceeding to a satisfactory transaction. Lew was very helpful in proceeding to a satisfactory transaction.


EXCEPTIONAL SERVICE

5
agold1085 on 08/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We truly had a fantastic experience. Lew Reidel isn't your average salesman. He doesn't just say things to sell a car which really meant a lot to us. He shows compassion and really wants you to be happy. Well...we're ecstatic. !!! Lew is truly an all around awesome guy. We LOVE our 2014 Dodge Challenger !!!! We'll be back!!!!


Love my Durango

4.8
Danielle Klesin on 08/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Working with Dave was a great experience he understood my needs having a toddler himself. I felt no pressure at all at any point during the time I spent there. I was very pleased as well with the delivery of my truck which btw is absolutely amazing. Great experience great knowledge of the brand and very professional.


You Won't Be Bamboozled~Relax~Enjoy the Ride !

5
JoAnne on 08/07/2016

Overall Experience: 5.0

My kids dragged me to Smith Haven Auto Group to check out their selection of used Jeep Grand Cherokees. I expected a stereotypical used car salesman to pounce on us and be very irritating. Mike Lupo did not fit the stereotype. Along with being very knowledgable, he never pressured us and never grew impatient. Mike spent the entire day with us, and we left that evening with a 2014 Grand Cherokee that is a perfect fit in every way. A surprisingly enjoyable experience~ Thanks, Mike ! Sincerely, JoAnne, Abby, and Ben


Great experience. Friendly and knowledgeable.

5
jeep2016 on 07/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very pleased with their attention and patience . Worked with us getting the price down. Alex Johnson was so pleasant and informative. We would return certainly.


Professional

5
Ram it don't dodge it on 07/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I came in with my son and we both purchased vechiles from Lewis and he was first class. He was very helpful and professional from the start to the end. Highly recommend him and will be back agn because of him


Great experience today 7-27-17

5
Jeep guy14 on 07/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Lewis Reidel was by far the best salesman there and I have bought 2 other cars from you guys and he went above and beyond to make my experience the best and easiest it could be..great job Lewis and I would highly recommend him to anybody I know!!


Fantastic experience!

5
Catlady3 on 07/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Just purchased a new Jeep Cherokee from Dave and Dominic. Nicest guys! Dave was so honest and full of knowledge. Definitely one of the sweetest guys I've ever met! I will definitely be back!


Ram 1500

5
Rob on 07/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dave at Smith Haven Chrysler Dodge Jeep Ram, was very helpful and worked with me to find the right truck that fit my needs. I have already made two purchases at Smith Haven and won't hesitate going back again. Check them out at Smith Haven, you won't be disappointed.


Traded my truck in for a Ram pickup.

5
Kephorseman on 07/25/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I worked with Frank Politi , our salesman. He is very personable and very knowledgeable. He kept his promise on a great price we saw on Craigslist. I would recommend him to anyone. Thank you Smithhaven Dodge for an easy sale without hassle!


Great Experience

5
danaddue123 on 07/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dealership is great! I have bought many cars over the years and a few from this dealership in the past. Smith Haven Jeep really was so easy to work with. I just recently bought a Grand Cherokee, like I said I have used the dealership in the past, by far this was the fastest easiest car I've ever purchased and to top it off I got a really fair price. The manager Charlie was nothing but above and beyond in helping with the deal and working with me and my salesman Dave was so on top of things and also went well above and beyong. I would recommend this dealership in a minute to anyone!!!


Purchase Chrysler Pacifica

5
Papd2128 on 07/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dave Schulmann, was a great salesperson, he's an asset to your company. He helped us any way he could. Alex was also great and answered any questions we had. He is a true asset to your company


Efficient and comforting!

5
Trailhawk,Paulie on 07/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have owned Jeeps for a number of years. This brand has never let me down and finally decided to go find a "new" one that had what I wanted. Considering my work schedule and not having much free time during the day this dealership made the "buying" experience very comfortable. All the way from the Internet team to the finance manager. From the beginning of my experience when I first spoke with the Smithhaven team, without a doubt they listened to what I wanted and delivered! I couldn't be happier with the experience and my brand new Trailhawk.......thank you again for making the experience efficient and comfortable!


Excellent Salesperson

4.8
Sweetmar on 07/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I have been purchased my last 3 Jeeps from this dealership. I just bought a 2016 Jeep Renegade Latitude, l love it. My salesperson was Dave Schulman, he was very professional. He was very patientand let me take my time deciding which model,color and extras I wanted.I definitely would refer anyone looking for a new car to ask for Dave Schulman at Smithhaven Chrysler Jeep in St. James, New York


This was the worst car shopping experience I have ever had

2.2
Jeepguy13 on 07/19/2016

Customer Service: 2.0 Quality Of Work: 2.0 Friendliness: 2.0 Pricing: 3.0 Overall Experience: 2.0

The salesman Lewis was excellent in doing his job. The dealership however is a completely different story. After 3 or 4 days searching and test driving different vehicles I finally found one that I wanted to make a deal on. Upon signing paperwork I was told that I had a deal and that I was to be processed as soon as possible in finalizing my paperwork 4 my vehicle. I then watched four or five other customers walk into the dealership go look at vehicles and then be processed and finalized before I was. About 5 hours later the car dealer was about to close and finally I was called into the office to finalize paperwork for my vehicle. Keep in mind I was told I had a deal I gonged the Bell everyone clapped and made me think that the deal was final but that I just had to do paperwork. So after waiting and watching a number of other customers Drive their trucks away I was so excited that it was my turn to drive my truck away. Also keep in mind I already left a deposit of $2,500 and my credit card had been charged. The finance gentleman began to tell me that the bank was approaching their closing time and that it was too late to process or finalize any kind of deal. I was told that it would have to wait until the following day to make any kind of deal. I waited the entire afternoon and early evening for nothing to have the finance guy tell me to go home and come back tomorrow after watching five or six other customers be dealt with after I had already been told that I had a deal and that I was to receive my truck that day. Then I was also told that there was no deal with the banks yet and that I could be denied and that I would have to wait 7 business days to receive my deposit back if I wanted to go shop elsewhere. With that being said I felt a little trapped and had no other option but to wait until the next day to be helped with my purchase. The following day my paperwork was finalized and I received my truck. I was told and paid for bumper to bumper warranty that insured if my truck needed any repairs that there were to be no deductible and that I was to receive a loaner car if the truck needed to be serviced for longer than one day. This made me feel very secure with this purchase. However....the payoff check was not sent to my bank for my original loan for 2 weeks and my original loan charged me for an additional months car payment for my old car that had been paid off. leaving me short on cash as the payoff should have been sent in immediately. i had to wait over a month for the refund. Within a week of driving the truck I noticed a number of different noises and issues happening and called and complained that my truck needed to be serviced already after driving it for one week. The main complaint was my brakes. The breaks where pulsating and upon inspection I noticed the rotors needed to be cut and or replaced and the front brake pads were so low that they would need to be replaced within the month or it would be causing damage to the rotors further. When I called to make an appointment to have my car serviced under warranty I was told that the nearest appointment for servicing with a loaner car was more than a month away from when I had called. After discussing this with the manager we finally found a loaner vehicle for me to use for my car to have been serviced. However when I was to pick up my vehicle I was told that the dealer cut my rotors but would not replace the brake pads as they were to State regulation which is basically metal on metal and that they were not going to replace the pads. I bought the car with the brakes this way which had no pads. Not very fair if you ask me. Then about a week later I noticed the problem was not resolved and the brakes were still vibrating and now there was a squeak and a grinding noise coming from my front end. Luckily I was able to make an appointment for the loaner vehicle to get my car into the shop again for the second time in less than 2 weeks. Upon picking my car up for this problem I was told that the water pump was replaced and that the front end had to be lubricated and we resolved the squeekingng. I was told that the rear rotors were now cut and I'm just not sure why they weren't done the first trip instead of having to bring the truck there 2 times... why not just inspect the entire vehicle and make all repairs needed while the truck was there the first time. We dispute it over the brake pads once again and I was told that I had to pay full price or do the brakes myself even though I was sold the truck with bad brakes!. About 2 Days Later I was at my mechanics shop he put my car on the lift and noticed a green fluid all over the front arm bars underneath my car and showed me that there was a bad seal that was causing this green fluid to be leaking out of the truck. I called the dealer to make another appointment to bring the car and again and was told that the nearest appointment for my car to be brought in and for me to receive a loaner car was more than two months away. That my only other option was to pay for a rental car on my own and have the car serviced within a week. The loaner car situation is terrible. The service department cannot provide loaner cars for all of their customers and are booking the cars out more than 2 months in advance leaving anybody who has a problem with no loaner car. This is unfair as a part of the agreement I signed stated that all work done at this dealership was to be accommodated with a loaner car if repairs needed to be longer than one day. I am now stuck paying 400dollars for my brake pads and ive had the truck in the shop twice in less than a month.....i am now i. Rhe process of making an appointment to bring my truck in and have to pay for a rental...this entire experience was nothing short of stressfull and frustrating. Ill never recommend or buy a car from this dealer again.


2013 Jeep Grand Cherokee Trailhawk

5
Vincentj57 on 07/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a great experience buying my jeep from Smith Haven Jeep. This is my 3rd jeep from them and I won't go anywhere else. They are very helpful and friendly. If your looking for a Jeep, Dodge or Chrysler I would strongly recommend going to see them.


Sales people go out of their way to assist you

5
M Feldman on 07/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

One word - Brandon Colon - OK, that's two words, but this guy is so easy to work with! Brandon took a one hour round trip drive to my own mechanic so that the car could be checked out (it checked out except for the front brakes, which Smith Haven fixed immediately). Brandon even met me the following day at the remote start installer in North Babylon - on his day off! - so that I could have the remote start removed from the trade-in vehicle and installed in our new car! Brandon also attempted to remove the parking sticker from the old car using a razor blade so that it could be transferred to the new car, but it wouldn't budge. Overall, I couldn't be happier with my experience at Smith Haven with much of the credit going to Brandon (and Lauren)!


Poor treatment of a loyal customer

2.4
TripletMom317 on 07/10/2016

Customer Service: 1.0 Quality Of Work: 2.0 Friendliness: 4.0 Pricing: 3.0 Overall Experience: 2.0

My husband and I purchased/leased our past five vehicles from this dealership but will not return to get the next one. Our lease was up on our Jeep Grand Cherokee in May 2016 and we decided to lease a new Town and Country in its place. We worked with Ben as the salesmen who seemed a bit overwhelmed once it got busy but was nice and helpful. Negotiations began and we agreed upon $600 down. We were charged $772.50. After speaking to several people over the course of a few days (because everyone had to "look into it"), I was told it was a mistake and we would be getting the $172.50 overage returned to our credit card. Over one month later and MANY phone calls, nothing had been done. I had to speak to three different mangers (Rich, Alex, and Christian) who promised to call me back, yet none of them followed through. I was finally told that we would receive $59 back in a registration overage. This was still $113.50 over what we agreed upon. It may not seem like much, but $113.50 out of your pocket can go a long way when you have three toddlers. Nonetheless, our relationship with Smith haven Jeep Chrysler Dodge is over. I was charged more than what was agreed upon and given the run around for over a month. I thought of myself as a loyal customer but I feel like everyone just hoped I would go away. Once this lease is over, we will visit a different dealership and hope to avoid the "bait and switch" tactics I saw at Smith Haven.


What a great experience!

5
Shelley B on 06/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Once we started walking around, Lewis came over, introduced himself and asked what vehicle I was looking for. We checked out a few cars, took a drive, walked around some more with Lewis while discussing other cars. He showed me the Ford Edge and we took it for a drive. I loved it! Lewis is extremely knowledgeable. Bill in Finance was very efficient and answered any questions I had. By the end of the day, I was driving home in the Ford Edge! I would definitely recommend these employees at Smith Haven Chrysler Dodge Jeep Ram!


Threatening

1
Theresa Swinarski on 06/20/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Extremely poor customer service. So instead of owning up that they made a mistake this dealership chose to get insulting, defensive, derogatory and threatening. They will over talk you in the phone if you get someone to speak to. Claim they will work with you to fix any problem because they don't want unhappy customers. So there error of $2300 that they will nit own up to is worth people not shopping there. There are MANY Dodge dealerships on Long Island. Do not go to this one.


If Smithaven does not follow up on a sale of a Jeep......

3
East Hills Jeep is Probably Better on 06/16/2016

Customer Service: 2.0 Friendliness: 5.0 Overall Experience: 2.0

We came to the dealership late on Memorial Day to purchase a Jeep Cherokee or Grand Cherokee (after relentless texting from Alex Gomez to come in for a good deal.!) Although we waited a while to meet Alex , we were introduced to Ryan Doheny. The initial meeting with Ryan was excellent and I felt comfortable. Next steps in the process were that they needed to obtain the buy out value on my existing vehicle lease so they could work the numbers and they would get back to us the next day...we did come in late! (oh, and also were told we may lose the holiday rebates since this transaction would extend to the next day but not to worry). So as of June 16th - I am still waiting on a call back from Alex, Ryan and his team. I will be going back to my East Hills Jeep Dealership in Nassau County, who I should have gone back to in the first place! If a dealership is not responsive on a guaranteed sale, then how good can they be? I recommend East Hills Jeep!


Purchased 2015 ram 1500 Laramie

4.8
Peacekeeper on 06/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Excellent staff and service personnel. My sales representative Christopher Mora was knowledgeable and very helpful in finding the truck I wanted. Very pleased with the entire experience.


Friendly helpful patient

5
Tony loop on 06/13/2016

Overall Experience: 5.0

Frank was very helpful and patient. Left there feeling like I had gained a friend. Felt very satisfied with my experience. Thanks for your help brother


Couldn't be happier!

5
mel66 on 06/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The first Sales Mgr. and Finance Mgr. (who was refereed by a friend) seem less than interested to want to make the sale. We were very disappointed by them. My husband and I found Dave Schulman the sales rep amazing. He didn't try to sell us something different than what we were looking for. He was determined to find us what we were looking for at the price we wanted to pay and did just that. The night we looked at the car, my husband had an issue and Danny Goggin, Sales Mgr. stepped in an ensured he would do what he had to in order for us to take the car home. The new Finance Mgr (Mazda)., Artie Maldonado, was amazing. While the sale was a little more complicated than most he did what ever he had to in order to get us the car as well. The three of them were professional, courteous, and friendly. They possess amazing customer service skills and truly understands the importance of communication. We will definitely be back for our next car when ready and hope to see the three of them then. Thank you for working with us and making what started out as a poor experience a GREAT one! I would recommend anyone looking for a new car to head over and ask for Dave!


Frank Politi wats Awesome!

5
Canoli622 on 06/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought a 2014 Certified Ram 1500. Great experience all the way around. Frank was the right person to help me. Genuine, friendly, funny, knowledgeable. A straight shooter. After spending several weeks researching and test driving, I walked in and met with Frank. 24hrs later, I'm driving my "New" truck and couldn't be happier! Go to Smithavrn Dodge and ask for Frank Politi!


No one is savin at smithaven

1
Soothsayer on 06/05/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Brought my 2014 Ram in for a warranty issue with the front suspension, slight rattle over bumps. They made my wife go for test drive as I was working, and all i wanted them to do was inspect the tie rods and control arms etc. Anyway they found nothing. Bob the service advisor called and said there would be a diagnostic charge for this visit. my truck has 6000 miles left on the bumper to bumper warranty and they wanted an inspection fee to look at the truck. he never told me of the fee, and then when the truck was ready told me he did. He never mentioned it to my wife either. When does a dealer charge for looking at a car under warranty? When the dealer is a crap dealership like smithaven Dodge. I called 2 other local dealers and they stated they would NOT charge to inspect or address a problem on a vehicle under factory warranty. I will never go to this dealership again and by the way they did wave the fee but it should have never been charged in the first place.


Pleasant surprise

5
Annatf on 06/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was very scared of going into a dealer since my last time when i got my car from a small one and then poof they disappeared and i was left with an old overpriced piece of junk. Well i tried some dealers in the smithtown area and none really offered me anything that would make me want to sign my life away, well thats was until i hit smithhaven jeep oh my, as soon as i walk in everyone is just smiles even tho im young they didn't discriminate and got down to business. Mike O'Carroll helped me find the best car for me that fit my wallet and my needs he was so friendly and helpful, and they even gave me a generous amount for my old trade in! Im extremely happy with my ford escape. Great place!


Exellence! Power! Fantazmic!

4.8
MyDealerHasBeenRated on 05/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

This guy Chris was the best thing to ever happen to Jeep Dodge Chrystler period! I had my decision already made before going into the dealership but left with a different vehicle entirely. His salesman skills are phenominally outstanding & got me the best deal possible for the mileage & fully loaded package recieved. I highly reccomment paying Chris a visit if you want a do-it-all truck.


Awesome !!

4.8
Morepower on 05/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Did a great job All around Thanks!! Recommend to all my friends about Smithtown Dodge and my sales representative Criss I'am sure to tell everyone.


Wrangler

4.8
Gill1024 on 05/23/2016

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Came in to look at used Wranglers. Mike was outside on the lot and showed me exactly the cars i was looking for. He was honest and straightforward. He really helped facilitate getting me a deal that worked for my budget and he very entertaining as well..very funny dude. I would def recommend going to Mike if you are in the market for used Jeep or whatever else they have on the lot. Thanks Mike


2015 RT durango

4.6
Tstew23 on 05/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

Awesome truck paid a little more than market based on the milage, but it had all the bells and whistles I was looking for and there where not may available so that's to be expected.


Great experience

5
lawrence tornetta on 05/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Was driving through parking lot Lewis stop me to see what I might be interested in. I saw some cars on cars.Com so I had an idea I wanted a grand Cherokee . Saw the one I wanted. Thought about it came back a couple of days later for test drive. For hours later I was driving home a happy customer. Great job by Lewis and the whole dealership.


Great Salesmen

5
Christopher Recco on 05/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Lewis made buying my 2014 Jeep simple.This was not my first time in a dealership but it was my first time buying from one. Lewis worked very hard to make us happy and comfortable. The staff and selection of this dealership were far better than I expected. I will recommend family and friends to Lewis Reidel in the future.


Making car buying easy.

5
Vincent Cicchetti on 05/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had a wonderful time at Smith Haven. Brandon, Lauren, Mike and Arthur made my buying experience fast and easy. No hidden fees and all the information was on the table. I thank all the people who helped me and I look forward to working with all of you again.


Great selection and salesman

5
semixauto on 05/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a long time to do Internet research and Smith haven clearly had the largest selection of RAM vehicles on the island. I showed up already knowing what vehicles I wanted to look at and the salesman Bob G., wasted no time getting me access to these vehicles. After just a few minutes I asked if we could drive one of them. He got a dealer plate and the keys, after taking my license and we were out on the road. He made typical dealer comments about how nice it drove and mentioned a few of the extras that it came with, but overall there was very little "selling" being done. If I had brought my down payment with me that day I would've driven off the lot with that truck. But since my banking already closed by the time we got back to the dealership Bobby help me make the arrangements with my insurance as well as setting me up with the financing through my own bank. I returned on Monday with my cashiers check and license plates. I walked into the finance offices office and we did paperwork for about five minutes, then I walked out to my vehicle all ready for me. Bobby had installed the plates while I was filling out my paperwork. It was great. No hidden fees no extra fees no nothing just the price plus tax. This is my first RAM truck and Smithaven made it an easy and enjoyable buying experience.


Might be back in the future

4
Angel on 05/10/2016

Customer Service: 4.0 Quality Of Work: 3.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Not my 1st time at a dealer but my first time buying a car from one, and I must say they were very professional and helpful. They also helped me drive away with a awesome car for a very good deal. Thank you Brandon for my new ride!


happy customer

5
Michelle M18 on 05/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Lewis is a great salesman and was very helpful in helping me find the suv I was looking for. He was very trustworthy and professional and made the whole experience very enjoyable. Overall it was a great experience and I would highly recommend this dealership if you are in search of a new or used vehicle.


very good

4.8
zinz518 on 05/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

the salesman,Chris Mora, was very helpful. and answered all our questions carefully and honestly. He took his time going over all the details and did an excellent job dealing with the insurance company so that we were able to drive our vehicle home in comfort.


Straight forward no hassles

5
Bosshr on 05/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just bought a pre owned mustang and generally don't like dealing with dealerships however the experience was much to my surprise very pleasant - Troy was a gentlemen and helpful and trust worthy. At no point was he pushy or misleading. The overall process was painless so I would recommend this dealership without hesitation.


Quick, easy, and helpful

5
Tugoalie54 on 04/29/2016

Overall Experience: 5.0

Staff was very helpful throughout the entire process. Everything was completed quickly, easily, and made for a great experience. Would definitely recommend anyone looking to buy a used car, to visit.


Helped us find the right vehicle.

5
Mcr5278 on 04/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We went out looking for an SUV and were shown several different models that didn't fit our exact needs. Our Salesman Lou pointed us in the direction of a pick up truck that has far exceeded our expectations. Top both truck for a very fair price. Thanks Lou.


Great Experience for first time buyer

5
CourtneyB on 04/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

For my first time buying a car, I had a great experience. I really loved Lewis and thought the whole process went smoothly. He made it really easy to get what I wanted and I went home with my jeep the same day. I can't say enough good things but if you are feeling overwhelmed by the whole car buying process, go talk to him and he will ease your fears and help guide you in the right direction.


Bought a new used Jeep

5
Alarmguy on 04/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just want to give credit where credit is due. My wife an I went to Smithtown Jeep looking for a vehicle that would get us on the beach. Lauren was extremely helpful and courteous. She went over our needs and budget requirements and steered us to the right options. Michael (our sales rep) showed us all the vehicles in our price range. He gave us his best recommendation and we listened to him. We felt like we were dealing with friends rather than car salesman. They are a truly professional and helpful staff. I would certainly recommend them to anyone looking for a new vehicle.


rating my salesman and overall experience

4.6
happy customer on 04/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

My salesman was very patient and answered any questions i had. The car selection was amazing. the dealership is clean and the entire process went smooth and quick


Great salesmen who really took his time!

5
Biteme on 04/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Me and my husband went in to purchase a vehicle when we met Chris Mora, he was so patient with my husband and myself, we had gone back and fourth with a handful of cars, he help us narrow it down and gave us great deals! We left that night with a Durango and and couldn't be more happy, he was not pressuring us one bit, I highly recommend going here and if you do I would look for Chris, you won't be disappointed!! He was great????????????????


Excellent Service

4.8
Bri 09 Escape on 04/19/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Found car on the internet, I made deal over phone. Everything went just as planned. Frank and his team hit out the park. Great Job


I came in for a car, I had a trade and some cash .

5
Thelugster on 04/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have a certain style of car or truck that I like . I explained that to mike Lupo . He knew my style and was on the ball with showing me what I liked . He was very nice and knowledgeable and he helped make the deal smooth


Very Helpful

5
Mike on 04/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great people and very helpful with picking the right car for me. Chris definitely knew what I was looking for in a vehicle and made everything a breeze.


Very Professional! THANKS FRANK!

5
Ryanchalmers58 on 04/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Would highly recommend this dealership. With myself being only 21 no one wants to waste their time with a young kid. But as soon as i walked through the door Frank Politi stood up and said "how may i help you sir my name is frank" . Very professional at all times. Frank hooked me up with the deal of a life time on a 2015 Dodge Dart GT. The car is absolutely beautiful! From everyone from the staff , service, managers, finance managers...everyone was very welcoming and professional! Frank even came in on his day off to finish up the paoerwork with me and to personally hand me the keys and shake my hand to say congratulations. That just shows you what kind of man Frank Politi is that he would come in on his day off just to finish a deal and to say congratulations. If thats not dedication then i dont know that is. Thanks again for helping me out with this beautiful car, i cant thank you guys enough!


Stress free experience

4.8
MJ on 04/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I was very comfortable with my salesman. He was attentive and understanding of my needs. He was very professional and made my experience enjoyable & stress free! I would be glad to refer anyone I meet that is looking for a new or used vehicle.


Great sales men

5
Rwilson610 on 04/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Salesmen was great. Very honest and straight forward. Great sense of humor and very knowledgeable. Would recommend him to anyone. Made the buying experience a great one.


Great experience, friendly staff, comfortable environment

4.2
Lou89 on 04/07/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 4.0

I have been looking for a certified used 2014 ram 1500 triple black express for about a year. I have been to many dealerships that try and sell you a truck with all the hidden fees! Not at smith haven ram. They were great from the second I walked through the door the managers at the desk appointed me to frank who I had spoke to on the phone. Frank was great and knowledgeable of the product I wanted. Overall great experience although I feel there was more wiggle room on the price which would have made it amazing I still got a good truck at an affordable price.


Best bait and switch in the biz!

1
Alotajs on 04/07/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

I don't even know where to start with these knuckleheads. I found a jeep I wanted on cargurus so I emailed the dealer to confirm they still had it in inventory. They said they did and I scheduled an appointment. I show up an hour later and this place is a dump. No offices, soul sucking fluorescent lighting and round tables with plastic chairs will make you feel like you're in a prison waiting room more than a car dealer. I'm greeted by their superstar salesman John, who gives me a crazy look when I tell him what car I'm here to see. He explains to me that it's been gone for months, but coincidentally they have a similar car available! This must be my lucky day, a 45 minute drive to see similar! By similar, of course, I mean a different color, wrong options and different year. He then proceeds to tell me the price, which happens to be more than I paid for the same car (with the right color and options) NEW from Huntington Jeep 3 hours later. Bottom line is these guys are a sleazy, bottom feeder dealer.


Great

5
Twellcome on 04/03/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Really great experience with the sales department. Answered all my questions Chris Clemente real nice guy. Very helpful and willing to answer all my questions even the ones that require research


Helpful and friendly

4.8
joseph donnaruma on 03/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Salesman was very helpful. He listened to what I wanted and worked very hard at getting me the truck I wanted at a great price. Waiting room could be more inviting


Overall good experience!

4.8
Steven Mangino on 03/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Salesman Matt Sabato was excellent! He was extremely helpful & went above & beyond acting more like a friend then an employee! He was very knowledgeable in the car as well as the process!


Great experience!

5
CheyenneChristine on 03/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had an amazing experience with this dealership. I went to several others and just didn't feel comfortable buying a vehicle. The salesmen were exceptional and the management is wonderful. My car is amazing and I love it! I wouldn't recommend anyone to go anywhere else.


Greatest Ram dealer on the island

5
ericozelectric on 03/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Best price, great team everyone from management to finance. I would highly recommend going to smithhaven dodge. The paperwoek was made so easy, and the finance guy roy was great. THANK YOU ALL .


Absolute pleasure

5
Kgphoenix on 03/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Was a customer at Browns in patchogue for years and Smithhaven blows there customer service out of the water. They gave us a better trade in value as a new customer than Browns did after purchasing 3 vehicles and many referrals. I would highly recommend Smithhaven.


Great experience very helpful

5
Marissa58 on 03/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a great experience with everyone over at this dealership. My second vehicle bought from here and without a doubt coming here for my third! Would highly recommend.


Ask for Chris

5
Mlugo1 on 03/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Best experience. Very knowledgeable and friendly. Went in for one car and was so pleased with the service we bought two. Would definitely recommend. Will do business again.


Thank you!!

4
Nicholaslessa on 03/03/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

Great overall place to be at. Would be back to buy and to service my new jeep that I just purchased.going to recommend a lot of people to smith haven friendly and outgoing people had a great experience for my first time there and hope to have a better one when I return. The sales man that I had name was Bob and he was a great person to work with. Thanks agin Bob for the help.


Mr. Hogan

5
Nicdel on 02/29/2016

Customer Service: 5.0 Overall Experience: 5.0

As I began my car shopping experience this time around, I needed a new car fast. I've always wanted a jeep, and being that a jeep truck has affordable luxury offered, four wheel drive, qualified safety and new 2016 models, I decided to finally step into the dealership and learn more about my options and test drive what's out there. From the moment I stepped into the driver seat of the new 2016 Jeep Compass, I knew it was the right side truck and contained the luxury, exterior and interior designs I've always wanted. I was lucky to meet sales manager Michael Horan. He was able to answer all of my questions, quickly handle paperwork, and while test driving the 2016 Jeep Compass took me to where I could pick out the jeep design I've always wanted. Mike was friendly, smart, and determined to figure out a price for the jeep that fell into the range of what I could afford to buy and pay off monthly. Prior to my recent experience, my sister leased a new 2016 Jeep Patriot through Mike Hogan as well. He helped her achieve what she wanted for herself and worked to figure out monthly payments that were better then she hoped for. I gladly recommend Mike to anyone looking to shop for a car at smith haven Chrysler dodge jeep ram. He has many years of experience and is honest and personable with customers. He even called me after i took the jeep home and asked if I was happy with it and if I needed any help or had any further questions. I can't thank him enough, and I am truly happy with my new jeep!


Perfect Van

5
Traveler on 02/28/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

On the coldest day of the year, we decided to go to the Smithtown Dealership to buy a Town and Country. We were greeted by Alex Gomez who introduced us to Paul Watts. We were given the warmest greeting by him. Paul was able to find the exact Van we were looking for with all the features we wanted. He was extremely knowledgeable in all aspects of the Van. He made us a deal we could not refuse. This experience was nothing like the old days, NO STRESS. We had a wonderful experience. This experience repeated when it came time to meet with the Finance Manager, Dominic Galgano.


Love my brand new jeep

5
Liz on 02/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went looking for a Jeep Grand Cherokee. Mike Lupo treated us like family and didn't let us leave until he found what I was looking for. Nice guy all around. Will definitely use them again...from sales to financing all around a great experience.... Thank you Mike and Chris for being so friendly and courteous to me and my girls. LOVE MY TRUCK!!!


Not so Mini

5
HowTRIK on 02/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was on the hunt for s nicely equipped Mini. Came across a 2014 Mini Countryman at SmithHaven Pre-Owned, and was where I met my sales guy Christopher, we tallied about the car a few brief moments, gave me the keys to explore the car, he hung back to let me look over the car, without him lurking over my shoulder, I was Completely Satisfied, with the car, the no pressure sales associate and the buying experience. 5 stars and I highly recommend Chris a pre-owned specialist and SmithHaven of Smithtown


Wanted My Truck Fixed.. NOT WORSE ! ! !

1
Jared on 01/29/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Service department will steal your money! Went for a repair to my dodge ram that had a small power steering leak. Well after $725, I ended up with an even bigger leak ruining my driveway!! Went back two more times. It was not until the final third trip that they offered a loaner car. Got my truck back today, not even cleaned up!! This problem ended up being ...HOSE CLAMPS! Now if these mechanics cannot install hose clamps, do you really want them doing a MAJOR repair on your vehicle?!?!? Wonder if they will send somebody to clean my driveway....I won't hold my breath.....Some other issues... Customer service is seriously lacking and I really enjoyed waiting in line outside for 45 minutes to have your car checked in!!


A New jeep

5
FrankG on 01/27/2016

Overall Experience: 5.0

I would recommend this dealership and Dave Schulman. I bought a jeep here and it was a great deal and experience. Dave and his manger Dan Goggin were both very professional and great to work with.


James Campbell is the man!

5
The people have spoken on 01/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

What a great experience I had purchasing my wife a Jeep Cherokee through James Campbell. He put in the work and got us a great deal. We were on the fence between two different brands and James showed us real value in his product. He was also able to get us a good amount on our trade in. Which was a bonus. In the end my wife was extremely happy so guess what.... I'm happy!! Happy wife happy life!! Thanks James... You're the man!


Amazing experience. Would recommend to everyone

5
Justin27 on 01/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am giving this rating to show the experience I had at this dealership was the best I ever had. Dave Schulman is a great salesman and will let future car buyers know he is the man to go to.


EXCELLENT!!

5
maria1118 on 01/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I HIGHLY recommend Richard McFarland to anybody looking to get a Jeep/Chrysler/Dodge/RAM. I was trying to get out of my Acura TL which I owned and into a new Jeep Grand Cherokee since I live in a place where the winters are terrible and my Acura just couldn't make it through the snow anymore. Rich got me into a 2015 Jeep Grand Cherokee High Altitude for the price I wanted along with the price that I wanted for the car I was trading in. At first I was going to go with a leasing company because we all know how dealerships are but Rich made the process so seamless without any issues that I had to buy the car from him. THANK YOU RICH!-Maria


great experience

4.8
krista marucheau on 01/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I had a great experience when buying a car recently. I walked in was immediately greeting. I told sales woman what I was looking for and she showed me what I was looking for.. didn't waste my time or hers as I was with my 3 young kids. Very helpful and made a what could be stressful experience a very plesent one.


Excellent Sales Service

4.4
Falcon on 01/20/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

Chris was extremely helpful and friendly. Great sales service from the minute I walked in the door to the moment I left. Chris made sure all my requests and questions were taken care of. I appreciated the extra attention. From finding me the right Jeep to finalizing the buying process, everything was quick and smooth. I look forward to having a long relationship with your dealership and I LOVE my Jeep.


Just don't have any mechanical problems with your car!!

2.6
Alissa on 01/18/2016

Customer Service: 3.0 Quality Of Work: 1.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 1.0

As long as you don't have any problems with your car, then I guess you can purchase from them. If you encounter any problems with your car, then you are in trouble. People don't get back to you, and they don't stick by their word. Good luck with getting your car fixed!!!


No Hassle. No nonsense. They are a pleasure to deal with.

5
Koujo on 01/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my second vehicle to buy from them. The process and the negotiating was extremely easy and painless. Lauren was a sweet heart and understood all my needs and concerns. A++ !! Will definitely be purchasing another car from them.


Very helpful and quick personal service. Best deal

5
Great deal30 on 01/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everything went very smooth and fast. I had been looking for a good deal for a long time and when I saw there prices it was a no brainer. They were very helpful and got back to me instantly.


Exceeded expectations

5
Bolas22 on 01/17/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Wanted to get out of our lease and Lauren and staff were more than accommodating. We couldn't have been happier with the service and professionalism we received from the dealership as a whole. Walked in Friday afternoon with our old car and left that evening with our new car. Thank you for all your help.


Great experience.

5
Arctic on 01/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience was great. No pressure sales person Lauren Fleming. She knew the jeep well as far as options,engine,lift kit,tires & rims, gauges, bluetooth,ect. Purchasing my jeep there was easy, no hassle, all the questions were answered promptly, everything extra I had asked for was done,no questions asked. I would recommend this dealership to anyone looking for a used vehicle.


Great First Buy

5
samjeep on 01/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Awesome dealership - had a great experience here with a lot choices! Dave, my sales rep, was so helpful during my first car purchase! He was honest, upfront and very committed to finding the Jeep that was perfect for me. He spent a ton of time with me ensuring I felt comfortable throughout the entire process. Thanks Dave!


Excellent Customer Service

5
Jeep Guy on 01/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just stopped in to look at a car not really planning on buying one that day and drove out in a great Jeep Wrangler the same day due to great customer service at the dealership in particular our sales man Chris Mora. He was patient with us and kept showing us jeeps until he found us the perfect one. He was not pushy at all and I feel I got a very fair deal. I have had many bad experiences with car dealers over the years and this one is nowhere near where I live but I will definitely buy my next car from Chris at Smith Haven Jeep Dealer again! Thanks Chris and I will stop buy in the summer with the roof and doors off!!


fast easy transaction!

5
Pat0922 on 01/13/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just purchased a 2015 Jeep Grand Cherokee , Mike Horan was my salesman , he was very knowledgeable and the process couldn't have been easier. We purchased a truck at another dealership a few years ago and we were in there for hours with all the extras being pushed at us, which was why we went somewhere else.I would definitely recommend Smithhaven Chrysler and especially Mike Horan. I've only had my Jeep for 2 days but loving it so far.


Friendly, knowledgeable and thorough service.

4.5
Momwheels on 01/06/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Friendly, knowledgeable and thorough service. This was my first time buying a vehicle from Smithaven. If your looking for something I would highly recommend buying from them.


Easy Deal and Helpful/Courteous Staff

4.8
GeorgetownMotorsBlows on 01/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We contacted this dealer after another Jeep dealer sold a car that we had put a deposit on. We found the exact car at Smith Haven and contacted them via email to see if they had the car in their lot. Within 3 minutes of sending the email they had called us back and said to come down right away for help. The receptionist told us to see Alex Gomez when we got there. When we arrived at the dealership we met with Alex and he introduced us to James the salesperson. James was very polite and professional and was eager to accommodate us. He found the car we were looking for after checking 2 different lots in the freezing cold! We were able to get a great deal and a good price for my trade-in. The dealership was very busy due to an end of year sale so we were told the paperwork could be delayed about an hour or so. We went to eat and clean out the trade-in and came back to the dealership which was packed with people. James assured us we would only be waiting about 30-45 minutes more. The manager, Alex Gomez, ordered pizza for all of the people waiting which above and beyond what you would expect from a car dealership. Excellent experience with Dominic in finance and we now own a 2016 Jeep Wrangler. We love it and I would definitely visit this dealership again.


first new car perchase

5
vince1953 on 01/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was very impressd with the welcoming atmoshere i experienced at this busleing Dealership. From the profeshionalism exibited by Charlie, the friedly and knowlegable patience exibited by James. Suffice it to say I was completly at ease, knowing I had chosen the right guys, the right Manager and the right salesman, actualy Charlie selected James, and I couldnt be happier. I know I bought the right truck, and made some new friends for life, I intend to tell everyone I come into contact with that the only place to go if there interested in any of the cars they sell, to not waste there time going anywhere else. im a customer for life...if this Dealership isnt the top tier rated in the Country, I know it will be in the immeadiate future...Vince Pagano


Looking for a suv.

5
Vgraz34 on 01/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I would recommend this dealership to all my family and friends. Ryan D. The sales rep was very helpful and worked his tail off to get me a great deal on my new grand cherokee ltd. If you go there and ask for Ryan ,great person who will listen to your needs and help you find the right car for you.


The staff can make all the difference

4.4
Joey K on 01/04/2016

Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Very knowledgeable and helpful staff. I went to a few other dealers before this one and was rather disappointed by their staff. Ask for Lauren if you're buying used.


courteous and expeditious!

5
RJayH457 on 01/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The showroom was packed with buyers, but I was able to purchase a car "pain-free" in less than two hours. The staff was extremely helpful!


Smooth Process

5
TerraTee75 on 01/04/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I really enjoyed working with Mike Horan, he was super friendly, helpful and very knowledgeable on the Jeep products. Our new vehicle delivery went very smooth. Dominic was very professional and helpful with the finance process. Thank you to Dan Goggin as well! I highly recommend working with this team when looking to get a new vehicle.


Straight to the point!

5
coengage on 12/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My daughter and I worked with Mike on a lease for a 2016 Trailhawk, no nonsense, no games, no small talk typically found with other dealers. He helped us find the right set of wheels, we put a great deal together and both my daughter and I are very pleased. When you're ready to lease or purchase a Jeep, Dodge or Chrysler product, give Smith Haven a call.. ask for Mike.Happy New Year.


Very easy experience

5
Devita88 on 12/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From the moment I met salesman Alex Johnson I knew that is was gooding to be a good experience and he was so professional in his knowledge of the Jeep Cherokee latitude. When Dan Goggin stop by again I knew that how was just as professional. I would definitely recommend these two guys to my family and friends on a scale of 1 to 10 they both get a big 10 in my bookThank youAnthony DeVIta


Sales girl was totally clueless.

1
BigVin on 12/31/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Came in with my wife looking for Jeep Grand Cherokee Limited with certain options. The sales girl Christina. Had absolutely no idea what she was doing. She did not know the different sub models or options packages. I knew more than her after being on the Jeep website the prior night for about 30 minutes or so. Long story short, she blew the deal, basically I had to convince her to test drive the truck. She even made me help pull the car out , as it was behind two other Jeeps. Seemed as if she didnt want to drive the car at all. So after getting our own car out. And teaching myself about the options on that particular Vehicle. I then had to back car back into a very tight spot in the back lot. At that point she left us alone for about 20-25 minutes. Then came back with a very long winded Manager. He told us with no money down we had to pay 469 a month. That later turned into 534 a month, with $3400 down. I asked Christina if the price was final. She said it was. Then it gets raised over sixty dollars a month. She also said that was $0 down. I asked her about 3 or 4 times, You sure thats zero down? She said yes and laughed. So after being told $3400 + dollars down and a raise of $60 a month. I went to Browns and got the car for $419 a month with just 1st months payment and motor vehicle fee's. About $500 out of my pocket. So skip the BS store and go to Browns. Also, they had a group of younger men sitting in a corner cursing and saying very rude things aloud. That was in front of out 4 year old daughter that we do not curse in front of. Well, she got an ear full that evening. They were Loud, Rude, Crude and Obnoxious! And one guy just laughed very loud. Actually brought my kid to tears. No class losers, Bums, Dirtbags! Do not buy here. NO product knowledge at all. No sales skills. And a very unprofessional staff. There were some other things over heard by some other employees there. But they shouldnt be repeated here. As they may be too rude to post up! Thank You. Vinny.


Came in to purchase a new vehicle and Mike was very helpful

5
Mike1684 on 12/20/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Came into purchase a new vehicle and Mike showed an excellent attitude,was very helpful,and treated us great.we now only come to this location because of him and the staff. I would recommend anyone looking to purchase a vehicle to come here.


a wonderful dealership to deal wirh

5
ryanmck31 on 12/18/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Sales manager Jason Walters and sales rep Alfonso is always looking out for the customer and makes your feel at home, a great sales manager, I just got my car I wanted because of him Thank you Jason and the Smithhaven Automotive Group


My best car buying experience

5
Lisa Irizarry on 12/16/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my most painless car buying experience ever. My salesperson, Lauren Fleming, was very friendly and knowledgable about the car I was buying and she did everything possible to make my experience a good one. I also didn't have a super long wait to close the deal and the person who helped me with the financing was as wonderful as Lauren.


Internet sales Jaime grant Hewson

5
Jacknife on 11/23/2015

Overall Experience: 5.0

Jaime is a pleasure to deal with she is very much on her game and knows what she is talking about made the whole deal feel very comfortable thank you very much


Great salespeople

5
carsale on 11/12/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Just leased a Dodge Ram from Smithtown Dodge. We dealt with both David Shulman and James Campbell. Both gentlemen were very knowledgeable and personable, and were not pushy at all. They knew we were under a tight time frame and made sure the deal happened quickly and competently. I would highly recommended them if you are looking for a model car sold at their dealership.


Repeat Customer

5
gilstone on 11/09/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was the second Jeep I leased from Mike Horan. Aside from him being personable and friendly, he is extremely knowledgeable on the all the Jeep models at the dealership. Mike pointed me in the right direction and put me in the right Jeep for my budget. No hesitation recommending Mike to my friends and family. Mike, I'll be back in 39 months for my next Jeep.


Wonderful customer service

4.6
Lia0727 on 11/06/2015

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

This was the first time I've bought a car from a dealership. They explained everything really well and they made sure everything made sense rather than other dealerships I went to. It was very comfortable while I waited for everything to get done and felt like I was hanging out.


Awesome!

4.8
tony millz on 11/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

The salespeople where very friendly and curtious. They all made us feel right at home and were very courteous. David is a excellent salesperson and I would recommend you see him the next time you are looking to purchase a new car.


Palma was great :)

5
KelleyC on 11/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had been to other Jeep dealerships on Long Island before visiting Smith Haven Jeep, and I'm so sorry I wasted my time at the other places. Smith Haven employees were all very nice and accommodating. Palma especially worked so hard to get me into a truck with the features I wanted at the price I could afford.


First time Import buyer...

5
73440cuda on 11/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my first time purchasing an Import vehicle but it turned out to be my best car buying experience across the board.As soon as I arrived, I was greeted by the Sales Manager who introduced me to my Salesman, Mike.I am 53 years old, and a car nut, so needless to say I have some experience as a buyer/seller of used cars.Mike was genuine, knowledgeable, and hospitable. I felt very comfortable and had a great time talking to him over a broad range of topics.I cannot say enough positive things about Mike and the people at Smith Haven. My Wife will need a replacement vehicle in the near future, and I will take the 55 mile trip from Brooklyn out to see Mike O'Carroll!!!! Chris Conway


Friendly, easy first time lease experience

4.7
leased_on_halloween on 10/31/2015

Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

David Schulman (New Car Sales Consultant) was very helpful efficient and friendly from start to finish.-- Helped match my requirements with a vehicle in stock-- Facilitated interaction with the business manager Chris and sales manager Daniel to begin the process of structuring an acceptable deal-- Very knowledgeable in regards to all the features of the Jeep Cherokee Latitude v6 4x4 that I leased.Closed the deal on Halloween but wasn't scary at all!


Great selection and friendly staff

5
Bignick68 on 10/26/2015

Overall Experience: 5.0

I had found two vehicles online that I was interested in. When I had arrived at smith haven to see them in person, James Campbell who was involved with a client selflessly took a moment to find me an available sales person. That's when he turned me over to Lauren Fleming who was very accommodating. She was very professional wasting no time showing me the two vehicles I was interested in. We went for a test drive and I already had a good feeling but I still had a few more trucks to look at at other dealerships. Lauren called me later the next day to follow up as she said she would without being pushy to see how I made out. I informed her how disappointed I was in the other dealers selection and that I was interested in closing the deal that we had discussed on my visit on Saturday. With her help and the help of Rob in the finance department they quickly made it a reality. I'm now the proud new owner of a 2015 ram 2500


Great, and easy experience!

5
Nespo on 10/26/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went to Jeep two weeks ago to get some prices on the Jeep Cherokee. Met with Dave who was patient and very knowledgeable about the jeeps and packages. He was very accommodating to our schedule as it as our sons birthday that weekend. I would definitely use him again when our lease is over!


Great customer service & deal

5
ScottZ on 10/23/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

In and out same day with trade in and purchase. Ben in sales was particularly helpful, seeing that my needs were met and making a deal I couldn't refuse. He even took the time to meet me the next day off-site with my old car so I could have my remote starter swapped into my new vehicle by a third party. Above & beyond, and highly recommended!


Very accommodating

5
Gruccia on 10/19/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everyone was great. Mike made my experience easy and accommodating. He worked around my schedule and even stayed late in order to make my deal work


Lauren was an ambitious worker

4.8
Imstar456 on 10/14/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

She just wouldn't give up on finding me a car even when I did. Her genuine concern for another person was outstanding and because of her abilities and everyone else involved in the sale of this motor vehicle I would not hesitate to recommend anyone to this dealership in particular smith haven. Keep getting more people like that u won't have a thing to worry about God bless u all and thank u for recognising a vet


Got me what I wanted!

5
KP on 10/12/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After visiting a few other dealerships, I finally found the car I wanted and already put a $5,000 down payment on a Jeep Cherickee. After I got home I decided that the upgraded engine was the better option for me. When I called David Schulman about my change of options, not only did he keep to our budget, but he had the vehicle ready at the SAME time we would have had picked up the original. This is the perfect vehicle for me! I could not be any happier than I already am about my vehicle and my buying experience!


No Hassel and enjoyable

5
pennington,robert new car on 10/12/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The salesman a young man David Schulman was totally up to date about the Town and Country van we wanted. We explained what we wanted and also told him we needed a little time to make a decision he never pressured us. In the end the professionalism of the staff and dealership made the difference over other dealerships.


Excellent car buying experience

5
Chris1967 on 10/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everyone at this dealership that helped me out made my car buying experience the best ever! I would recommend them to anyone looking to buy a used car!


Best place to buy a car !!!

5
ChrisA on 10/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great experience buying a new Cherokee !!! Had the pleasure of dealing with David Schulman awesome salesmen would highly recommend for any looking for a car


Couldn't be happier! Thank you!

5
LaHen on 09/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We just bought a Grand Cherokee from this dealership and we couldn't be happier. The amount of vehicles to choose from was huge and Lauren Fleming (our sales associate) really listened to what we wanted, could afford, and what would make us completely satisfied. There was a little hiccup with turning in our previous lease to get our new car, and everybody in the dealership was completely on top of it in a timely fashion to get us the best deal possible. The staff is beyond helpful and knowledgeable. This was our third car that we bought from them and we will definitely be back for our fourth! Thank you so much!!


Great

5
Mike3536 on 09/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Just brought a ram 1500 and im really happy. My salesman was ben an he was awesome to work with!!! I would recommend anyone looking for a new truck to stop in and ask for Ben!!


Awesome experience!!

5
DanielaV on 09/26/2015

Overall Experience: 5.0

Being a first time buyer, I was not looking forward to dealing with the back and forth games usually played by the car salesmen. Lucky for me, I never had to. From the moment my brother and I walked in to the Smith Haven dealer, we were greeted by a friendly, non-pushy saleswoman named Palma. She not only cared about finding me the exact Jeep I wanted, but she took the time to get to know my brother and I as people rather than just potential buyers. I never felt pressured when discussing numbers with Palma or the manager, Dan Goggin. Both truly listened to what my brother and I had to say without having that arrogant salesperson persona that I was expecting. Chris in finance was also very helpful and made sure we got the best rate possible. I am extremely happy with my 2015 Jeep Grand Cherokee Altitude. Thanks Smith Haven for putting me into my dream truck!


THE BEST CHRYSLER DODGE JEEP RAM DEALERSHIP... EVER!

5
matthew89lee on 09/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My Honest Opinion:HANDS DOWN THE BEST CHRYSLER DODGE JEEP RAM DEALERSHIP I WENT TO! I can officially say that with truth and confidence. This review is coming from someone who lives 42 Miles away and went through literally each and every Chrysler Dodge Jeep Ram Dealership on my way to Smith Haven. I've had my very best experience at this dealership and the only thing I regret is wasting my whole summer/weekends with the other dealers. What makes this dealership stand apart from the rest is their willingness to work with you and standing by their motto. My Experience:My dealer Palma Florentino was very sweet and really fought for me to get the deal I wanted. Dan Goggin in management was very trust worthy and honest and breaks the stereotype anyone may have for a typical car dealer. Alex the Sales Manager was very accommodating and always welcomed every questions to make sure I was at ease. Chris Siegal from finance was a gentlemen and very patient to make sure everything went well to finalize the the paperwork. My Last 2 cents:The last thing I want to mention is that I am pretty sure from your first visit you will hear the phrase "Everyone's Savin' at Smith Haven." I left the lot with a new 300S on 9/19 and as we are getting closer towards the end of the month I have been getting a bunch of phone calls from other dealers asking if I was still interested. I must admit their is a guilty pleasure putting a twist to their phrase and replying to them with "Sorry, I was Savin' at Smith Haven!" Now to finally sum this all up I want to end with saying this is a dealership that clearly stands by their motto and you need to come by to experience it.


Great Place!!!

5
Danny724 on 09/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Was a great experience dealing with the smith haven automotive group! They treat you like family and have understanding of your needs!!! By far the best hands down!


Trade in

4.8
milo on 09/20/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

working with lauren fleming was great,she was very professional and helpful. I would recommend to all I know. Trading in my Toyota was smooth,and lauren got me great deal.


Very thankful

5
Babiixoxnat on 09/19/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Lauren was such an amazing sales person to work with. My husband and I have dealt with sales people before and we always ran away. But Lauren took her time to listen to what we wanted, and how much we were willing to pay each month for a car. She definitely knows what she is doing and goes above and beyond to make the customers happy! We love our new 2015 jeep renegade! And definitely will recommend her to our friends and family! Thank you again Lauren!


Labor Day Purchases

5
jam3886 on 09/09/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went in with my fiancee and we traded in two vehicles and drove out with two dodges. One ram 1500 Big Horn and one durango.Made an inquiry online and heard back from stephen very quickly.Went down and met with Ben who was honest and very helpful.Even though it was very busy, we were still given lots of attention and taken care of in a reasonable manner. Once we got to finance, Rich was very nice and insightful. It was nice to walk into finance and the numbers still be the same that we agreed upon previously. Would definitely recommend to family and friends and will be returning when in the market again.


Alex Johnson

5
luvthejeep on 09/08/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I can't say enough about your sales person Alex Johnson he has wonderful customer service qualities . We felt at ease and not under pressure and he was very knowledgeable and helpful with all our questions. It made it easier for us to make a decision to buy a Jeep that day. He suggested that we take a walk onto lot and see what was available . He was extremely positive , helpful, great energy which in turn made our experience at Smith Haven Chrysler Dodge Jeep one that would recommend.A big Thanks to Dan Goggin as well , he was extremely courteous , knowledgeable and worked out the details with Alex in which we could purchase the Jeep .Also a Thank You to Dominic in the Financial Dept who helped with extended warranty and explaining in detail our questions .There is a great team effort at Smith Haven Chrysler Dodge Jeep , a 5 Star review or higher for all.


Outgoing, professional, knowledgeable and courteous

5
Lupop72 on 09/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Go see Lauren at Smithaven Dodge, Jeep. She above and beyond to get me into a car. My credit sucks and she did everything in her power to make the deal work. She has a customer for life..


Worst experience ever

1
Ed L. on 09/04/2015

Customer Service: 1.0 Overall Experience: 1.0

I had my Jeep serviced here this week and left feeling violated and dismissed by the whole experience.When I went to pick up my vehicle from being serviced I noticed several papers strewn across the passengers side floor. When I dropped off the vehicle there were no papers on the passengers side floor. When I picked them up to see what they were I noticed one was a receipt to a hotel that I recently was a guest. I know this receipt was in my glove box since the day prior I pulled out the green vehicle booklet that came with the vehicle to find the telephone number of the service department and the receipt was on top. When I put the green booklet back in the glove box I put it on top of the receipt and other papers in my glove box. I took the papers and went inside the sales floor to speak to the manager. When I asked the person who identified themselves as a manager why my paper work was thrown on the floor and why someone went into my glove box his answer was 'I don't know'. I then told him I felt I need an explanation and that can he find out and get back to me. He took a picture of my receipt from the service and indicated that I would get a call the next day. I did receive a call from the service manager and he explained to me that the technician had to move the papers since the center console needed to be removed and that the documents were placed on the seat. I explained the paperwork was in the glove box and not the center console and the papers were strewn on the passengers side floor and not the seat. I expressed my concern that my personal information was being compromised since there was no reason for anyone to go into the glove box and remove anything from there. At this point he basically said that he would take the word of his associate who has worked with him for 9 years and not of his paying customer as to where the documents first resided (glove box/center console/seat/floor). I asked to speak to the manager and was told by the service manager I would have to call him. The manger was not on duty that day so I left a message to call me back that I felt violated that my personal materials were compromised when my vehicle was in their care. He did call me back and as with the service manager indicated he took the word of his associate who worked with him for 10 years (slight discrepancy) and not his customer and also expressed that I was exaggerating the situation. I also expressed to this manager that if I knew my personal information was being compromised I would have never had given the service advisor my credit card information over the phone. He then went to dispute that when I first reported to him the incident two nights ago in the show room I indicated the papers were from the center console and not the glove box as I stated consistently to both the service manager and the message I left for him to call me. I purchased this vehicle a little over three years ago and have had not one complaint to this dealership. I'm disappointed that their stance is one that I as the customer am not being truthful in my reporting of the incident and concern for my personal data is being exaggerated. I feel violated and now have to check my credit card daily to assure there are no fraudulent charges. I would not recommend this dealership based on my experience as I felt they were not trustworthy. I plan on going elsewhere when my lease is up.


I highly recommend!

4.8
luvdarts on 08/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

So glad I took my time and waited for what I really wanted and did not settle. Thank you Dominic and Ben for helping me get what I want. I love my Renegade Trailhawk!! Thank you!


I highly recommend!

5
kdimenna on 08/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Amazing experience! Even on a busy day (last day of the month) the delivery of my new car went as smooth as possible. I dealt with Rich K for finance, Dan Goggin as a sales manager, and Christian as my salesperson. The general sales manager and other sales managers also introduced themselves to me and made me feel very welcomed. I've been to many other dealerships and these guys will always try and help with any problem. I also love my new car and got a great deal on it! I highly recommend them!


Quick, affordable and fun!

5
TheBigHose on 08/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great service! Was taken right away by Jason cantone. Zero pressure, I just told him my situation and he gave me advice on my best options. But then when it came to negotiation he brought down the price to right where I wanted it with almost no trouble to me. I'll be back for my next car looking for him.


Excellent service and extremely knowledgable

5
Ldowler on 08/25/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This Jeep dealer is by far the best. We visited two others prior and had a horrible experience. The salesperson, Rodney, was knowledgable, didn't rush us or pressure us in any way. The Jeep was for my 17 year old and Rodney treated him with respect and talked to him unlike the other dealerships. Thee was no hidden fees and the price was right ! I would definitely purchase another vehicle at Smithhaven Jeep. I highly recommend them !Lisa D, Melville NY


Loyal to this dealership BECAUSE of Mike Horan!

5
CoachJoeC73 on 08/24/2015

Friendliness: 5.0 Overall Experience: 5.0

This was our third jeep purchased through Mike Horan and it was an absolute pleasure. He is beyond knowledgeable and expeditious! We drove away with a 2015 Jeep Wrangler Sahara in just a few hours. He is the best in the business. You will not be disappointed by his professionalism and attention to detail.


Jeep Trailhawk

5
RenegadeBlu33 on 08/24/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My Salesman Paul Watts was really helpful. This was my first car purchase and I was replacing a totaled vehicle and just starting my search. Paul took me for test drives in several cars before I fell in love with the Renegade Trailhawk and I walked out the door with it less than a week later. I was looking at a few different models but Paul really helped find the one I was looking for. All in all, very helpful, easy to get in contact with and available for questions. I would definitely come back here.


Great experience

4.8
Mbeards on 08/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Great experience! Lauren made me feel extremely comfortable. She wanted me to purchase the vehicle that I wanted, that fit my needs and expenses. That's exactly the truck I drove away with. I love my truck! I highly recommend them.


$34,835

Mileage: 10

Color: GRANITE CRYSTAL CLEARCOAT METALL

Transmission: 8-Speed Automatic

Body Style: SUV

City: St. James, NY

Engine Type: 3.6L V6 24V MPFI DOHC

$34,640

Mileage: 3

Color: WHITE

Transmission: 8-Speed Automatic

Body Style: SUV

City: St. James, NY

Engine Type: 3.6L V6 24V MPFI DOHC

$84,970

Mileage: 3

Color: WHITE

Transmission: 6-Speed Automatic

Body Style: Crew Cab Pickup

City: St. James, NY

Engine Type: 6.7L I6 24V DDI OHV Turbo Diesel

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