Sioux Falls Ford Lincoln

4.8
Overall Rating

Customer Service: 4.8 Buying Process: 4.7 Quality Of Repair: 4.8 Overall Facilities: 4.7 Quality Of Work: 4.7 Friendliness: 4.8 Pricing: 4.6 Overall Experience: 4.7


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Bought school car for our daughter

5
Zach and Angie Doohen on 10/29/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Very easy process. We researched the cars we wanted. Found a low mile Honda and Sioux Falls ford made things very easy and simple for us.


Best customer service and vhcl options

5
Roberta M. on 10/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently went to Sioux falls Ford with my husband and daughter for a new vehicle for her. This is where it was my pleasure to meet Vinny Scifo sales rep extraordinaire. Polite, courteous, accommodating, and if you are a woman like me who hates to be ignored just because there is another man present, Vinny is your guy. When we brought the vehicle back the next day and exchanged it for a different one, because our daughter changed her mind, he did not even bat an eye. He just made us as comfortable as possible and got the paperwork taken care of. Vinny and finance officer Anthony are both amazing and in 6 Months when my husband is ready for a new truck we will definitely go back to Sioux Falls Ford.


Rudest people in the industry

1
Ryan on 10/02/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

I went in with the intention to buy a pickup and walked out knowing I'll never go back again. First of all I waited for over 10 min in the lobby trying to get someone to help me with no success. After someone finally decided to acknowledge I was there we sat down on the details of the pickup I was interstates in and my trade. They pretty much came out and told me that my trade was garbage and they could probably only do very minimal. Keep in mind I had vehicle with under 70,000 miles with literally no dents or scratches. The second I mentioned that I had spoke with woodhouse ford as well about my trade and what they said they would give me they had the sales manager come over and call me a liar to my face, that woodhouse would give me 5,000 more. After this happened I got up and walked out and will never return. For anyone looking to buy a ford vehicle I would strong recommend shopping anywhere but Sioux Falls Ford. If they treated me like this I'm sure there are many more.


Awesome experience!

5
Beth Albrecht on 09/07/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I was very stressed about having to buy a new car following an accident. Ryan, Connor and Barry immediately put me at ease and made the whole process easy and comfortable. You guys were amazing! Thank you!Beth A.


Poor job making sale

1
Zak on 06/28/2016

Buying Process: 1.0

Drove 2 hours to see a vehicle. Loved it and brought enough money only for the asking price. Salesman would not work with me at all and actually turned me away over 130 bucks. Even had cash in hand.


Sioux Falls Ford

5
Don D Stampe on 06/14/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Everything worked out great as it always has at Sioux Falls Ford. I come from Brookings South Dakota to have my vehicles serviced.


Great service

5
Avram Stapf on 06/13/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

great place to get all of your service work done! I would recommend Sioux Falls Ford to anybody


Great Service

5
Paul Brown on 06/12/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We drive two hours round trip to have you service our vehicle. Have always been very pleased. Keep up the the good work. Thank you.


Excellent service!

5
Brandon Salmen on 06/11/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I took my 2014 Ford Focus in to have a recall taken care of, as well as an issue with the clutch which was covered under warranty. The service tech did an excellent job of communicating all important status updates, and was able to get all the work done in a very timely manner.


Great service

5
Travis Liddell on 06/10/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great experience. They helped with my warranty and kept me updated


Great

5
Terry Toal on 06/10/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great experience. Job done correctly and on time


Great service

5
Danara Vanderloo on 06/10/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Everything was perfect! Great friendly staff and fast service. Nothing to complain about!!! Thank you!!!!


fast quality workmanship

5
Loren Rohrer on 06/10/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

All my work was completed before noon on the day I brought my truck in. The bill was less than I was quoted because of the timely manner in which work was completed, labor costs were less than quoted.


AMAZING SERVICE

5
Penni Aubut on 06/10/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Matt was amazing and SO helpful as I made my way across the state. I was in and out in 15 minutes with my new tire.


Oil Change

4.5
Michael Black on 06/07/2016

Customer Service: 5.0 Overall Facilities: 4.0

Service was great. The wait time was 1.5 hours so that needs to get fixed (always long wait). I am hopeful the new location will improve the turn around times. The people are always friendly.


Great staff

5
Leroy Frank on 06/06/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

It is always great Service theya are curtious nice waiting area.


Great service and attentive staff

5
Nancy Lange on 06/06/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The staff was very helpful and accommodating even though they were very busy. James and Andrew both had great follow through in service


Good cookies and popcorn

4.3
Douglas Maurstad on 06/06/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 3.0

I would have rated these a 5 but I tried 3 times to get the oil changed because the wait time was over 1 1/2 hours each iltime. I didn't have that much time to wait. I finally gave in and had it done


More great service.

5
J Harley Major on 06/06/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I came in again with a tire problem, which they jumped right on it & fixed it in no time. I'm very happy with this dealership!


Great service

1
Terry Toal on 06/06/2016

Customer Service: 1.0 Buying Process: 1.0 Quality Of Repair: 1.0 Overall Facilities: 1.0

The service was done as stated and on timeLyle the service advisor was very helpful and plan on coming back for any future srevice


GREAT PLACE WHETHER BUYING, OR GETTING WORK DONE

5
Kieth Thorson on 06/05/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We enjoy the friendliness when we are at Sioux Falls Ford. We feel there is no better place to go. We buy our vehicles from Gene Pike and he seems to say hi and take the time to chat all the time. Like I said we enjoy going there.


Great service

4
Sandra Croston on 06/04/2016

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 4.0

They were very helpful (Kolbi) she answered all my questions with great knowledge, I came in earlier then my appt. and that was fine with her. They all answered the questions asked. GREAT EXPERIENCE!!!


Feeling Appreciated

5
Randall Derheim on 06/02/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I can always depend on the service advisers at SF Ford to have my best interests in mind. They are knowledgeable, helpful and go out of their way to ensure a terrific service experience. No one wants their car to experience issues, but when I do, I always know SF Ford has my back.


FORD ESCAPE

5
Steve Sund on 05/31/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

very kind and had the car done when promised I WOULD REC THIS DEALERTO ANY OF MY FRIENDS AND FAMILY


Customer

5
Lincoln Glum on 05/31/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had an oil change done on my f150 a week ago and asked the service department to check the last service on my 2012 mustang. They did so,and at the end of my service they let me know the last time it was done. I just had that service done this past week on the mustang and everything went well. I also had tires rotated, but that was no big deal either. I do all my service work at Sioux Falls Ford. And I would recommend them not only for service work, but for purchasing a vehicle as well.


Great service as always

5
Lynne Freese on 05/30/2016

Customer Service: 5.0 Overall Facilities: 5.0

Great service as always!Super nice staff and clean facilities


Express Lube as advertised

4
Kevin Fahy on 05/30/2016

Customer Service: 4.0 Overall Facilities: 4.0

I pulled up to the Express Lube about 10 minutes after they opened in the morning, fully expecting my oil change to take about an hour given the line of cars. I had sent a text to my boss to say I would be late, settled down to read the paper and before I knew it, a staff member came in to tell me my car was done. It was such a quick trip that I was even at the office early.


Service

4.2
Aaron Kvistero on 05/30/2016

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

Good experience. Quick in and out. 50 characters is a lot. Am I there yet.


Spur of the Moment Service

5
Jeffrey Loose on 05/29/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I came in from out of town, in the process of moving to the Sioux Falls area. I had hit a deer carcass on the way from Ohio and there was concern if there was any damage that was done. Also during the trip I had picked up something in the tire that was causing it to lose air. Since it was early in the morning prior to anything being open, I continued and had to fill the tire every 1/4 tank. When I was getting close to Sioux Falls, I contacted Josh Oliver of the Service Team. I explained the circumstance of just arriving in town and the issues that I was having and the concerns of go through the weekend, since it was Friday. I arrived early and Josh was out to lunch, I talked with the Service Manager and he was able to assist until Josh was back in. My 2015 Ford Explorer was taken care of on short notice and I was able to have it back in short order.I believe that I have found my dealer of choice for the Sioux Falls area.Thank you.Jeffrey A. Loose


Awesome, Friendly Service

5
Amanda Whittington on 05/28/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I came in because my check engine light was on. When I pulled in the garage several people were around willing to help me. As I sat in the waiting room I watched several of your staff come in and talk to the guests waiting, everyone was so nice and so helpful. I drove away and made the comment to my Father that the staff at SF Ford was extremely friendly. Thank you, I appreciate the kind service.


Always 5 star

5
Mark Monahan on 05/28/2016

Customer Service: 5.0 Overall Facilities: 5.0

Back in Jan or Feb I bought a used 08 super crew that was sold new by SF Ford and every single oil change and service had been done at SF Ford. I figured I might as well keep the records going. I typically change my own oil but I loved getting years and years of records so I figure if I sell it or trade it the next guy or gal will also enjoy seeing the service I have done to the truck.


Great service and the service rep was even better.

5
Ray Moore on 05/27/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The service rep Derrick was very instrumental in my good experience. He is an asset to your company.


Oil change

4.7
Brandy Bossman on 05/26/2016

Customer Service: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

Had at wait a long time to get oil changed about 1and half hours . But the waiting area has a nice complementary dessert bar and drinks which made the time go by fast especially when you have children along. Funny thing about my experience is that after we were done there was no line.


Excellent Appointment from Start to Finish!

5
Susan Kahler on 05/26/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Your customer service was excellent in setting up my appointment and making changes when I could not make it on the date scheduled. Your service technicians performed the recall and check up in a timely manner and the appointment went well from start to finish. Thank you for your hard work and dedication to Ford and our community!


Oil Change

4.7
Anne Fuehrer on 05/25/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

I just needed an oil change and a tire rotation. You're waiting area always has a political news channels on TV. So I always find somewhere else to sit.


Good Service

5
Paul Brown on 05/25/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We bought our last 3 vehicles from you and are very satisfied. We also drive the hour to have our car serviced at Sioux Falls Ford.


Tune up at Sioux Falls Ford

5
Laurie Bliss on 05/24/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Always friendly and helpful when we get service done.


Oil Change

5
Donette Sawatzky on 05/23/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Entire staff was helpful and very customer service oriented.


Repair service

5
Ray Moore on 05/23/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The service performed was excellent. Repairs were completed as stated and on time. The service rep Derrick was a key to this. I called from mid SD the day before and talked to him about my problem and he had everything there and waiting for me the next morning. Everything was completed as he said it would be. I was really impressed. He is an asset to your company.


Great Service

5
Louie Odden on 05/22/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have a 2015 F150 Platinum and when ever I need service don't Lyle is my guy, he is very helpful, and always truthful and I appreciate that we'll done!!!


Great service, very clean

4.5
Ryan Sinding on 05/21/2016

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

Good job. Service techs are very knowledgeable. They know how to change oil.


Great experience

5
Jason Larson on 05/21/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0

A very good buying experience. Iwas indecisive about what I wanted and the staff was very helpful in making my mind up.


Always the best for me for 25+ years!

5
David Yost on 05/20/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

:0) While I was in the dealership I traded my Ranger in on a newer truck with fewer miles. I am happy!


Survice work

5
Louie Odden on 05/18/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I drive a 2015 Ford F150 Platinum edition, and my service was excellent, Lyle always does a Great job, Very easy to work with and Alway helpful, and I appreciate that!!!!!! thank you SF Ford A+


Auto repair

5
Holly on 05/18/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

They were able to find all of the issues that my Edge had plus some that I did not know I had. Great experience all around


Quality Service/Fast/Affordable

5
Matt Ditmanson on 05/18/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Fast, Friendly, Excellent Price... Good review of services and recommendations for servicing.


Mileage Review

5
Ron Snook on 05/17/2016

Customer Service: 5.0 Overall Facilities: 5.0

Took car in to check questionable mileage. They did all the checks they can do and felt the car will, in the long run improve its mileage. No complaint on Sioux Falls Ford, but not so sure about Ford Motor Company itself concerning the posted versus actual mileage on my 2016 Ford Fusion.


nice helpful people

3.7
Roger Rae on 05/17/2016

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 3.0

2017 escape. Service was fine, took quite a while but hopefully the new facility will improve the wait. Staff was efficient and helpful but was disappointed that they wouldn't look at a small rattle I have in my sun visor. Seems overkill to have to schedule a service appointment.


Ardys Varns

5
Ardys Varns on 05/17/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The service was FAST... I enjoyed the "waiting room"...visited with friends, who too have Fords..Thanks for the prompt service.


Great Service,clean facilities

5
Ronald Heibult on 05/17/2016

Customer Service: 5.0 Overall Facilities: 5.0

Staff was helpful..got vehicle right in for service..


2002 F150 KING RANCH

5
Dan Vandenberg on 05/16/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

HAD A LEAK AND THEY FIXED IT UP. ALL GOOD IN MY BOOK KNOW BAD TO TALK ABOUT


Great service and coffee

5
Michael Gracy on 05/16/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Your service staff greet me with a smile and are willing to listen to what needs to be done. Love this place


2013 F250 maintenance

5
Larry KOTTEN on 05/15/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

After my concerns were brought to their attention they took action and made sure to complete all the tasks


Mr. William Behrend

5
William Behrend on 05/15/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The car is a 2013 Ford Edge. The service person Andrew Hughes was friendly and courteous. He explain what was needed to be done and what the cost could be with my warrants. The work was done on time and everything is working fine.


Service

5
Debra Howell on 05/15/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had my oil changed on Tuesday and on Thursday my check engine light flashed 8 times when I was rounding a corner, I called Sioux Falls Ford back and explained to them what happened, they insisted I bring it right back in, which I did and they were also kind enough to give me a loaner car to drive until they could check mine out. The next morning I was called and they said they could not find anything wrong, which was wonderful, but they were very helpful and kind in assisting me, so kudos to them, they have always been good with their service as far as I am concerned!


Helped me in a pinch!

5
Nancy T on 05/14/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

It was 10 min to closing when I drove in with a flat tire worried it couldn't get fixed. The staff stayed to make sure it was fixed for me! I can't tell you how much I appreciated it! They were friendly and while I am sure they would have liked to go home they never hesitated to help me. That is why I drove from one end of town to the other praying I could make it to Ford! I love Sioux Falls Ford and always recommend them!!


"Great waiting room, Friendly Staff"

4.5
Heather Gerdes on 05/14/2016

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

I always have to absolute best service at Sioux Falls Ford; however, it is disappointing that I have had so many issues with the Fiesta. I don't think I would buy that car again. I would consider buying a Ford again just never that particular make!


Great Servic

4.7
Christy Schultz on 05/13/2016

Customer Service: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

I came in to have a few minor things looked at as well as an oil change. Josh and the team there walked through everything with me, and although there wasn't much they could do, they still looked everything over to ensure that all my concerns were addressed and explained.


SERVICE DEPT

4.7
Maureen Smith on 05/13/2016

Customer Service: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

THANK YOU FOR FIXING THIS RECALL ISSUE IT HELPED A TON ;)


Quick Lub

4.5
G. William Zehendner on 05/13/2016

Customer Service: 5.0 Overall Facilities: 4.0

It seems your business is growing to the point it is not as quick to get in for the service. It appears to me Ford could use an additional quick lane. The service is quick once you are in the stall.


Great service, great people, great facility

5
Larry Hecht on 05/13/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

All the staff was courteous, helpful. Thanks to all that were involved.


Great Experience

5
Dusty Kracht on 05/12/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great customer service. Kyle Waller was great to work with.


Rick Sachen,

5
Barbara Sachen on 05/12/2016

Customer Service: 5.0 Overall Facilities: 5.0

staff seemed concerned about questions asked and so far no oil leakage on floor. awesome! everyone was friendly and helpful.


kindness

5
Jean Huegel on 05/12/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have been going through a medical crisis with my husband. I was in as I couldn't get the bolts off the back of the car to replace the license plate. (Which is quite frustrating I itself as they had to be cut off) I had a bit of a meltdown when thinking it might take over an hour & I needed to do be at the hospital. These two men were so extremely kind & understanding, I can't tell you how much I appreciated them. Their names were Nick Green and Andrew.


Great service, great attitude. Great results!

5
Clair Budahl on 05/11/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The staff was friendly and helpful and provided one of the best experiences I have ever had at a car dealer in the last 40 years! I will definitely go back and will encourage everyone I know to go to SF Ford for service and tires.Thanks for a job well done!!


Job well done.

5
Luke Lingen on 05/11/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

There was a "rattle" coming from the back seat, they took care of it. No more "rattle".


Satisfied

5
Renee Jones on 05/10/2016

Customer Service: 5.0 Overall Facilities: 5.0

Never have any issues. Never pressured to do any of the extra services at their shop.


Great service

3.7
Aarron Nieman on 05/10/2016

Customer Service: 4.0 Quality Of Repair: 4.0 Overall Facilities: 3.0

I was referred to Lyle for service on my truck. Lyle did a great job and has excellent customer service.


Great dealership, excellent service department!

5
Sandra Horvath on 05/10/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Quick, excellent service! Love the Sioux Falls Ford!


Great Service

5
Daniel Haupert on 05/10/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great service! Comfortable waiting area with snacks while you wait.


mrs alderson

4.8
Charlene Alderson on 05/10/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

very informative on everything. very nice people and very clean


Great Service

4.7
Chad on 05/10/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

My F150 was making a loud noise so I took it into Sioux Falls Ford and they diagnosed the problem and had it fixed the same day and it is running like a champ again! They were extremely helpful and friendly.


review

4.3
Charles Kraai on 05/09/2016

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 5.0

very nice experience took good care of us very nice atmosphere


Oil Change

5
Gregory Olsen on 05/09/2016

Customer Service: 5.0 Overall Facilities: 5.0

Service for oil change was fine. The wait is to long. Prefer to make an appointment for an oil change.


Great service

5
Sandra Sandersfeld on 05/09/2016

Customer Service: 5.0 Overall Facilities: 5.0

I came in for an oil. HNge. My tires were checked and I was asked if I wanted the tires rotated. I did. Everything was done in a timely manner. I was treated courteously.


Service

5
Linda Weppler on 05/09/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great service as usual. Friendly staff. Quick service. The facility makes servicing my vehicle easy!


Service first

5
John Schneider on 05/08/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

There was a bit of a mix-up on the cost of the service. To clear things up, the service advisor waived all charges and apologized for the mix up.


Great Service

5
Jennifer Stroschein on 05/08/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My advisor Kyle is always amazing! Great experience every time I go into Sioux Falls Ford.


Ford Service

4.7
Jeffrey Yager on 05/07/2016

Customer Service: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

Ford F-150 truck in for oil change> Service was great. Looked over truck for anything else that needed to be fixed. Very Satisfied.


Best Service Around

5
Susan Jensen on 05/07/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had an accident near Wichita Kansas the beginning of March, the Ford Dealership worked on my vehicle and had items that weren't completed plus had put a large dent in the back of my 8 month old Edge. Needless to say it was drivable after the 10 days there and brought it back to SF Ford where they instantly got me back to take a look at the issues that were still undone, met with AJ in the service dept and Cody in the Body Shop who were super customer friendly and arranged all of the service and repairs that needed to be done. I was at the Rusty Eck Ford dealership on the day I was called that my vehicle would be ready for 8 hours, stopped in SF on our way back and everything was arranged in 45 minutes. Service was super the repairs are done and my Edge looks like new. I am so grateful to the guys that helped and couldn't be more pleased. Also, by the way I did drive a 2016 Chevy Traverse from the rental car company that they set up for me and I'll take my Edge any day!! Love my car.


Warranty, recall work

5
Terry Sundvold on 05/06/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

No problems at all. Kyle Waller was knowledgeable, knew what he was talking about and very helpful.


You won't be disappointed

5
William Rowzee on 05/06/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I like the quick oil change aisles. Everything is done to your satisfaction. Suggestions are made but no pressure to accomplish them. Friendly staff plus excellent work keeps me returning.


Excellent service

5
Kelly Blaschke on 05/06/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Unscheduled tire issue and they got me in immediately. They were all professional and only had to wait to have a tire delivered. I appreciated how quickly I was helped.


Great Service and Employees!

5
Sharon Wilts Dailey on 05/06/2016

Customer Service: 5.0 Overall Facilities: 5.0

I was greeted immediately when I pulled up to the dealership. I was told that it would take approximately 1/2 hour for my vehicle to be serviced. I elected to wait in the waiting area. It was no more than 1/2 hour & I was taken out to pay for my oil change. Very courteous and professional employees!!!! I love Sioux Falls Ford!


Great service

5
Jared Drenkow on 05/05/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Service was great. I had recalls on my vehicle and they were very helpful and courteous in the process.


well done

5
Colleen Daniel on 04/13/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was leaving the next day for vacation and they worked on my car right away. They did an excellent job!


The best that I've found in Sioux Falls

5
Pete On Tour on 04/13/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I purchased two new Fords within a couple of weeks of each other. Since that time. Lyle Marnach has been my service advisor and has been one of your greatest assets. His courtesy and attention to my concerns is top notch and keeps me coming back to Ford for not only service but also maintenance. Your company has become the only place I take my vehicles. This is evident in my purchases of tires, batteries, and oil changes.


Good Service

4.8
Marc Laquay on 04/11/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

Well done as always ...Always choose them first...Andrew was very professional as always


Lee Herrboldt

4
Lee Herrboldt on 04/08/2016

Customer Service: 4.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

Came early about 8:15 so the wait was short . Like doing business. there but don"t like the 2hour waits and sometimes longer. Would like to make appointments.


Great Service

5
Sam Woodford on 04/08/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Brought in for a leak covered under warranty. Had no issues doing so until not wanting to start. Turns out it had a bad crank sensor, unfortunately part was on back order for 2 months. Andrew let me know right away and always kept me up to date if it was going to be done sooner, got me in a rental right away and got me on my way


Kenneth Semmler

5
Kenneth Semmler on 04/05/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Everyone is so friendly and professional with us when we are there. We love visiting with the salespeople and talking about the new vehicles and accessories that are available. (the cookies are good too!) Thanks for all your professionalism.


great service

5
Kenneth Feist on 04/04/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Very nice i like that they vacuum car and clean windows also.


Great service

5
Debbra Gruenig on 04/03/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was very pleased with there help. Very excited about my fusion! And excellently handled! Thank you thank you thank you again!!!!


Great parts man

4.2
Catlin's Car Clinic on 03/31/2016

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

Your parts person "Ray" was very helpful in finding the parts we needed, very knowledgeable man, you should keep him around.


A good place to do business

5
Mr. Schroeder on 03/30/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Service rep Kyle Waller met me as I drove in the service bay, immediately took care of my needs, and made sure I understood the time it would take. Offered a ride home but I chose to wait. The work was done in less time than quoted which was a very pleasant surprise. I will recommend Kyle to all my Ford-Lincoln friends.


Thank you Derrick and SF FORD

5
Debra Dravland Hepner on 03/30/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Thanks to Derrick, the service is always great! He was able to get the oil change, tire rotation and another issue fixed in a timely manner. I always look for him when I come to get my car serviced and always get his friendly, professional way about him. I really appreciate his assistance. Thank you SF FORD and Derrick for making my experience a pleasant one. Will see you again in a few thousand miles!


Great services

5
Everett Hamilton on 03/29/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We never felt any pressure to buy. Derrick was our service manager and he was great. Also we loved the waiting area with the snack items it did not seem like we were waiting. Also the WiFi was great


Great service

5
Bart Deboer on 03/28/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My 2015 F150 would not start while in Rapid City. I had it towed to the dealer there but they could not find anything wrong with it. Two days later it did the same thing here in Sioux Falls. After towing it to Sioux Falls Ford, they found the problem and fixed it right away! Great job!!


Nettie

5
Donette (Nettie) Sawatzky on 03/25/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Excellent service - very professionalI really enjoy working with Sioux Falls Ford


Excellent service

5
Matt Ditmanson on 03/24/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Service (oil change)was excellent. Thank you for the efficiency...although I had a tire repair that turned into 4 new tires. The Matt Murphy did an excellent job explaining the options, risk in repair for the situation I had and deals for the new set. Overall an excellent experience.Matt


Lois Leuthold

5
Lois Leuthold on 03/23/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

2015 Edge Sport. Service was excellent and staff friendly and helpful.


Good timely service

4.5
Paul Lupkes on 03/22/2016

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

Service was good and done in a timely manner. Staff was very helpful and courteous. Derek made the experience painless.


Rick Sachen,

5
Rick Sachen on 03/21/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I requested they wipe off any oil residue so it wouldn't drip on my garage floor and they did. I also request that they wouldn't air wrench the lug nuts loose, and asked if they would torque them by hand so the lug nuts wouldn't get rounded off. They assured me they did as asked. I greatly appreciate it. The service writer gal was helpful and Matt Murphy again did a great job to make sure items where taken care of. The vehicle was a 2015 f150 fx4 lariat. Had them rotate the tires along with the oil and filter change and check over.


Great service

4.5
Neill Peterson on 03/21/2016

Customer Service: 5.0 Buying Process: 3.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Treated fianc? real good and respectfully. Called back let us know that couple bolts needed to be tightened up more make sure no leaks for a 9 hour trip.


Professional and friendly service

5
Kerry Larson on 03/21/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Service was fast and professional. There wasn't any pressure on me to make any option choices. This was my second vehicle I've Leased from this sales representative and he made it easy by knowing what options I would want on my vehicle. I'm very happy with my choice of vehicle and Dealership.


Servicing Car

5
Betty Medema on 03/21/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Sioux Falls Ford has done an excellent job of servicing my Ford Fiesta. I have had no problems with my car, and credit that to the good work of your staff, who have also been very helpful to me when I have had questions or made appointments. I would certainly recommend them to my family or friends.


Nice Dealer

4.5
Adam Jeninga on 03/21/2016

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

Service was great. Timing was great. Would go there again in the future


Great service as usual

5
Juan on 03/21/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have always trusted Ford technical support and they didn't let me down this time neither. I can say I am a Ford's loyal customer. I have always bought Ford car.Service was excellent and I will recommend your service to friends.Everybody was attentive,on time and helpful.I bought a Ford Explorer.I was assigned a very professional mechanic.Thank you and I am looking forward to do business with you. Keep up the good work.


Owner

5
Allan Fodness on 02/25/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Very helpful explained and recommended the right thing to do and took care of the problem


Always a good experience

5
Thundersnow70 on 02/22/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Just bought a super clean 08 F150, My father just bought a 15 F150 in January. We both had a smooth transaction. Mike Ulmer was great to work with. He went the extra mile for dad and came in on his day off for me. We have been buying Fords at Sioux Falls Ford since before they were SF Ford.


Mr Mike Ellingson

5
Michael Ellingson on 02/19/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Lyle was the service writers name, was really help full!


Cyndy Sterud

5
Cyndy Sterud on 02/19/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

All went good. They have always helped me when I was in a pinch, with no appointment and they helped me. appreciate that. The only problem I have is I always get my oil changed at ford, I have tried 6 times to get my oil changed but I would have to wait from 1 hour to 2 hours for an oil change. that sucks. but other wise awesome


GREAT PLACE TO GO

5
Kieth Thorson on 02/18/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We keep coming back to Sioux Falls Ford because we know the staff there go above and beyond our expectations in doing there job.


Matt is Great!!!!

5
David Olson on 02/15/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Matt was excellent. Half way complex transaction, Matt did everything I asked, not missing a single thing. All turned out excellent.


Great dealer and staff

5
Glenn Luke on 02/12/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

They helped set up everything and lined up a rental car and had it done on time.


Great service and facility

5
Jeff Liebl on 02/12/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Always get great service and treated well. Nice waiting area and amenities.


Clean Facilities

4.2
Valued Customer on 02/11/2016

Customer Service: 4.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

I brought the 2014 Ford Escape in for some peeling paint issues and like usual they blew it off that it wasn't there problem, this is the last Ford for me.


Escape

5
Debbie Anacker on 02/06/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

It was great everyone made you feel right at home. Again Landon who sold me the escape was great had everything ready for me when I got there.


Mister

5
Edwin Revell on 02/05/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Keep up the great service!!! Staff was very friendly and I was totally informed about the progress of my service and what was needed to complete the job.


Joshua

5
Josh Ohayon on 02/05/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great service just oil change Great service just oil change


Great service

5
Andrea Castle on 02/05/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great service and fast and quick completion of work


Awesome staff!

5
Allan Fodness on 02/02/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great staff and quick service! I will definitely be back!


Great service!

5
Fred Peters on 02/02/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Friendly and treated very good upon arrival and with the pick up of the vehicle for a recall on air bag on passenger side. Hope to never have to try it out!


Great Fast Service

4.3
Cory Nowka on 02/02/2016

Customer Service: 5.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

I have always had a good experience with the service department, I was unaware however that my truck was even at you location as I took it to Vern Eide to have it checked out and they told me that they were unable to find anything wrong. When I requested a mechanic to ride with me and listen to the sounds I was hearing they told me to bring the truck back the next day, after 4 hours I called to see if they had found anything and I was told that they had taken the truck to your location. Had they told me it was a possible manufacture issue I would have brought it there myself. But I was told that both front bearings were failing which is what I told Vern Eide mechanics to start with.


Willing to Accomodate

5
Shad Christman on 02/01/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My experience here is always great. They were willing to work with my busy schedule to find an appointment time that worked. Everyone was friendly, honest, and willing to help!


Great Services!

4.8
Natalie Carda on 02/01/2016

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had a great experience. AJ was my representative I worked with and he was great! He kept me updated and I always felt like I knew what was going on. No unexpected surprises! He also was very open on what the price was going to be for parts and time ect. Also the shuttle service made everything so convenient and so I didn't have to make special arrangements. I will definitely use Sioux Falls Ford/Lincoln again if needed!!


Great survice all around

5
Merlynn Johnson on 02/01/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We own a 2013 Ford Fusion. Purchased from Sioux Falls Ford new in 2013. Sioux Falls Ford has given us excellent service from the day we ordered our Fusion. Love the car. We have had all of our servicing done with Sioux Falls Ford. We have had it in for 2 recalls. One just last week. We had excellent service. The phone call to get our door latches replaced was scheduled by the first person I spoke with for the very next day. The Ford team gave me a ride home and offered to pick me up when my car was finished. The service was completed in the time frame I was given. The gentlemen that I dealt with during my drop off and pickup of my Fusion were very friendly, professional and knowledgeable. I will definitely refer S.F.Ford. Thanks for the support.The Johnsons


Great Place for all Automotive Care

0
Robert Kriese on 01/30/2016

I submitted a survey on the service that was performed on my F2 50 the washer fluid was left empty and a valve stem cover was gone after the service the service dept. contacted me afterwords and we have resolve the issue Sioux Falls Ford done a great job


Highly recommend Sioux Falls Ford

5
David Criddle on 01/30/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We purchased a 2016 F150. Everyone, from our salesman Gene to all the guys in the service department, made sure that we were extremely satisfied with our pickup. All staff were courteous, answered all our questions and very professional. We highly recommend Sioux Falls Ford.


truck service

5
William Pulford on 01/29/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Very helpful and were willing to keep my truck inside. service was done in a timely fashion, staff was great


MARLEY R. GROTENHUIS OWNER

5
Marley Grotenhuis on 01/29/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

WONDERFUL SERVICE AND SERVICE MANAGER. FIXED PROBLEM IN GOOD TIME


Great service, clean enviorment

5
Terry Tronson on 01/28/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Very prompt service and employees were very help full and polite.


mr.lanners

5
Edward Lanners on 01/26/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

very good service, quick friendly..................


Alway great service!

0
Lynn Wobig on 01/26/2016

Everything from customer service to no issues with my repair was above and beyond! Always a great experience when I work with ford. Keep up the good work!!


Recall Repair

5
Randall Albers on 01/26/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Staff is very friendly and make you feel like they really appreciate your business!


Great Service from Experienced Mechanics

5
Greer on 01/24/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

In the middle of an eight hour drive I noticed that something was wrong with my car. I pulled off the highway and went to the first service station and I could not have been luckier that it was this Sioux Falls Ford Lincoln. The employees stayed late to fix my alternator and were so kind, professional, and thorough in making sure my vehicle was safe to take back on the road. I cannot recommend Sioux Falls Ford Lincoln enough. I would give them more stars if I could.


customer

4
Sandra Bossman on 01/23/2016

Customer Service: 4.0 Overall Facilities: 4.0

I had a filter changed as well and a screwdriver was left on my dash, but I returned it in the morning. It took longer than quoted, but was ok because they changed a filter which was not known at the time I arrived. The staff was courteous and apologized for the delay which was appreciated.


Great service. Dropped in with a flat tire

5
Richard Larsen on 01/22/2016

Customer Service: 5.0 Quality Of Repair: 5.0

Pleased as I can be with Matt's and the young lady's help at the quick change desk.


"Above and Beyond"

5
Renee Jones on 01/21/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I really appreciate the above and beyond that Sioux Falls Ford took in being able to provide transportation for me to get to and from my work when I had no other options.


Great services

5
Jamie Olson on 01/20/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Everytime I have my vehicle serviced here, it's been a fantastic experience. You seem like you care not only about the car but the driver of the car! I have been to so many places to get my car serviced and also have bought many vehicles at Billion. I know that will not be happening again! Ashton also went above and beyond trying to get my key bob (sp) fixed to reprogram my tire pressure, when that didn't work he gave me quotes on prices to fix it, which were way less than Billion! Thank you for always taking the time to help me!


Great service

5
Howard Brown on 01/19/2016

Customer Service: 5.0 Overall Facilities: 5.0

They did a great job, but it's a long wait for the oil change. Also, the lady said that I purchase my new car from SF Ford in April, I told her I purchased it in July.


Great service and excellent facilities

5
Paul Miller on 01/19/2016

Customer Service: 5.0 Overall Facilities: 5.0

Excellent work servicing my Fusion thru the Express Lane. Very timely and your waiting area is second to none.


Awesome

5
Robert Proefrock on 01/19/2016

Customer Service: 5.0 Overall Facilities: 5.0

Another great service experience from Sioux Falls Ford.


great salesman

5
Kevin Geiger on 01/19/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Bought a 2015 F150 from Jim Vandroveck. Was a great freindly guy. I appreciated his honesty and was nice to chat w ith.


Fast, high quality service.

4.3
Larry Friestad on 01/18/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 3.0

Came in for an oil change with our MKX. I was able to get in and out of the shop quickly. Clean windows and tires rotated that I didn't expect. Only bad thing was that I had to suffer through Fox news while I waited.


need improvement site wide

3.5
Christel Schmidt on 01/18/2016

Customer Service: 4.0 Buying Process: 3.0 Quality Of Repair: 4.0 Overall Facilities: 3.0

I recently had my vehicle in for 1 day to have a recall fixed on my 2013 Fusion. I had dropped my vehicle off at 7:30 am the time of my appointment and received a shuttle to work. I received a call around 1:30 that my vehicle was completed. I was talking at the end of my phone call to the advisor as he thought we were done with the conversation and he had hung up while I was reminding him for my shuttle pickup by 4:30 that day. The afternoon had went and 4:35 no driver, driver came around 4:55 after I had called and checked (another customer was a hold up). I arrived at the dealership and received my car. After driving away I saw how filthy my car windows were of fingers prints. It was disgusting to realize with the extra 4 hours they had with my car, they couldn't clean it up a little when done working with my car. With having tinted windows to begin with and each window now marked up like a had a car load of kids drawing on my windows, I was a little upset.I'm trying very hard not to think about this car and the issues I've had it for the whole term of my lease. It's my 3rd vehicle from SF Ford and I'm not sure if I will make another purchase here in the few months to come. A lot of changes at this dealership location and not sure if upper management has put customer's first from purchase, service and customer service.


great service

4
Theresa Dennis on 01/18/2016

Customer Service: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

My vehicle came in for two manufacturer recalls. The staff was helpful in providing me a rental car for the day


Repairs

4.3
Penny Coster on 01/16/2016

Customer Service: 4.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

It was fine, I brought my car in I had an appointment at 9 a.m. and finally had to call them at 12:45 to see what they had found out, fortunately I had someone to pick me up so I didn't have to wait but if I would have that seems like a little long


Great servic

5
Donald Young on 01/15/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We were very happy with our friendly and honest customer service.


Good service, friendly staff.

4
Richard Merkley on 01/14/2016

Customer Service: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

Service was good, got me in and out in the time frame quoted. I appreciate the extra effort in cleaning the windows, however, if you are going to do that make sure it's a decent job, streaks on windshield!


customer

5
Richard Konechne on 01/14/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Dan did a great job of getting our vehicle fixed on a timely basis!!Thank you!


Treated well

5
Jenna Jurrens on 01/12/2016

Customer Service: 5.0 Overall Facilities: 5.0

My car and I are always treated well at Sioux Falls Ford. If anything (i.e. filters) need to be replaced, they let me know ahead of time and give me the final say if they should do it that day or not. I wish the wait wouldn't have been quite so long (over 2 hours), but I should've know better since it was a Saturday morning. Overall, however, it was another good experience and you can expect me back for the next oil change.


Great staff

5
Harvey Jensen on 01/12/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Had my 2015 f-350 serviced, staff was great as usual.


Fixing my Fiesta

5
Dale and Nancy Jorgensen on 01/12/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The service person was very accommodating this time. He took our word for what was going on with my car. Very good customer serv ice on his part.


Customer

4.3
Matthew Anderson on 01/12/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 3.0

Somewhat timely, the staff are very knowledgeable and nice to work with. It will be much less chaotic when Ford moves to the new location as space it very tight at this location. I was informed at the new location there will be more bays for service as this is what is needed. Something great to look forward to not only as a customer but as well for the staff.


Great Service

5
Gregory Olsen on 01/12/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Currently we own three vehicles all purchased from Steve Remond at Sioux Falls Ford. Great service from oil changes tothe service department and Service Manager, Lyle.


Oil change and tire rotation

5
Lynne Freese on 01/10/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

always fast and efficient thank you very much for great service


service

3.5
Blayne Brockmueller on 01/09/2016

Customer Service: 4.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 2.0

I was mostly satisfied with quality of service recieved. The waiting room was congested and the parking lot was too. I feel the dealership has outgrown the facilities and may consider getting my service work done at a less congested business.


An example of the American work ethic.

5
Patrick Gilmore on 01/08/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The team in Sioux Falls displayed a professional and super competent work ethic. The services that team provides is top knotch.


Great Friendly helpful service

5
Rex Keller on 01/08/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Had our Explorer serviced, which we bought at Sioux Falls Ford. I had a couple questions for our Service Tech, Lyle M. As usual he took time and answered my questions. Lyle is always very helpful.


ford f150

4.7
Sharon Van De Stroet on 01/08/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

got me in right away and an employee worked longer hours just to get my vehicle done quicker. not many people do that this day and age.


disappointed in mpg

3
Carolynne Neumann on 01/08/2016

Customer Service: 3.0 Quality Of Repair: 3.0 Overall Facilities: 3.0

came in for oil change. But did talk with a couple of people on the very poor gas mileage i get with the 2014 ford escape that I am leasing. Was just on trip to see my sons. Put on close to 1000 miles. Majority of it was interstate driving. Maybe only 100 not on interstate.I got only 24 mpg!!! In town driving is ok. But I have NEVER gotten the 30 mpg that I was told would get on the road. But 24 mpg is ridiculous. They told me to figure out the mpg manually and not rely on the gauge. So will try that. they also said unless a light comes on the dash all is ok.


Great service experience

5
Michael Gracy on 01/07/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The young lady that checked me in, and I'm sorry I can't remember her name, was very nice, pleasant and informative. She would come into the lounge from time to time and give me a report of how things were progressing.


Great service, Great facilities.

5
Dianne Nussbaum on 01/07/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My husband took my Fusion in for it's first checkup and he said went fine.


Great servoce

5
James Aisenbrey on 01/07/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Excellent and speedy service. Feedback was thorough.


Does not honor promises

4
Terry Page on 01/07/2016

Customer Service: 4.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

I brought a new pickup from them and they gave 3 free oil changes. I used 1 then unfortunately my pickup was totaled in an accident . I bought a new pickup and went in for oil change and was told I could not use other 2 oil changes not transferable. Talked to manager and he let me use 2nd one but was told I could not use last one. If they give you something you should be able to use it.


Courteous Staff

5
Jacquelyn McNamara on 01/06/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

AJ was very helpful in getting my tire repaired, due to a piece of metal that pierced it. He kept me informed, letting me know that they couldn't guarantee the repair, because the metal ran through the tire and was a half inch wide, so I purchased a new tires and he had it put on my rim and ready in accordance with my schedule.Everyone that I spoke with there was very friendly and helpful.


paula thompson

5
Paula Thompson on 01/06/2016

Customer Service: 5.0 Quality Of Repair: 5.0

i really enjoy having may car worked on Josh is so accomodating.


Great Service. Courteous and timely!

5
Roger Preheim on 01/05/2016

Customer Service: 5.0 Overall Facilities: 5.0

Always courteous! Service completed in timely manner!


Oil Change

5
Larry Mcmichael on 01/05/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Service was fine. Got me out in a timely matter. This survey is too long.


2013 Lincoln MKS

5
Ronald Bergman on 01/05/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We are very satisfied with the service we get from Sioux Falls Lincoln Ford. Nick Wilson made sure all of our questions were taken care of, and we left with a clean MKS. Nick is very pleasant to deal with. We also enjoy visiting with Steve Remund whenever we are at the dealership. We bought our Ford from Steve, and he always welcomes us back. Nick was busy with another customer when we arrived for our appointment, so one of his buddies offered to assist us until Nick was available.


Service

5
William Rowzee on 01/05/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

From making the appointment to picking up my truck, everything went smoothly, problems fixed, and checkout was a breeze. Nice job. I will always bring my vehicle to Sioux Falls Ford for service.


Recall

4
Mike Zediker on 01/05/2016

Customer Service: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

The service tech told me the recall work would take most of the day. But he called at noon to tell me the work was finished. Good job.


Recall repairs

5
Mary Hermanson on 01/03/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Very helpful with the recall repairs... Service was great!


Great service

5
Conner Mellick on 01/03/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Service dept was very helpful and courteous, the quotes on the services were ritght on when I went to pay for the services


Great Service, quick catch

5
Dennis Brooks on 01/02/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Took my car in for a oil change before taking a road trip. While doing the oil change they found a transmission leak from a seal that had broken. Not only did they catch it, but they were able to get it in and fixed that afternoon so I could hit the road and hopefully make my destination. The gentleman I got was very kind and understanding and as willing to help any way he could.


2015 escape

5
Kenneth Berg on 01/01/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

everything was done, and completed when you said it would be done,very good staff awesome job


Oil change

4
Ryan Haase on 01/01/2016

Customer Service: 3.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 3.0

I would go there more often if the price was a little lower.


Great Service, Clean facilities

4.7
Daniel Kern on 12/31/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

I was helping my daughter move to Sioux Falls and had engine trouble with my Escape. The service department fixed my car and I was able to leave for my return trip to Denver right before another snow storm was coming through the state. The attention was much appreciated.


Very efficient.

4.5
Showthemlove on 12/31/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

Connor Cole did a great job getting the car that we were interested in ready to try. The detail department must be really on point because when we drove away the car was very clean. I also liked the low price and the good price we have on our trade in. It was fair to all parties involved, I think.The buying process went well. We went in with a dealer check from our bank but Ford beat their rate by nearly a percent.We did have a bit of mechanical trouble initially. We bought a VW CC which evidently needs a name brand part. Our car did not work with a generic brand. It took 2 trips back to Sioux Falls, which is an hour from home, to figure this out and get it corrected. But it is now fixed with the VW drain plug. It works fine. I hope that they can modernize their building site somehow.


Overall Excellent Service Experience

5
Abbie Coffey on 12/31/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Our service rep was excellent to work with. He was helpful with scheduling and getting all of the services completed in a satisfactory amount of time. Our vehicle was actually ready well before the quoted time. We were offered a valet service both from and to the shop. This was a great experience overall.


Salesman are Awesome!

5
Pam Titus on 12/30/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I used the information they suggested on the car and put it to good use.Thank You


Great Service

4
Zachary Deutsch on 12/30/2015

Customer Service: 4.0 Overall Facilities: 4.0

The service was great, someone came out to my truck almost as soon as I pulled up. The service was done in a decent amount of time, however, when I came to pick my truck up after an oil change I stood at the service center desk for 15-20 min before someone actually talked to me and asked how they could help me. That was the only downfall of the experience. I know that having customers go to the service desk rather than to the office window is a new change and could be something that still needs to be worked on to get out all the kinks and to help figure out the best work flow.


Lee Herrboldt

4
Lee Herrboldt on 12/28/2015

Customer Service: 4.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

make sure plug is tight Last time you changed my oil plug was loose and oil drained out onto drive way


Recall

5
Lynnal Meisenheimer on 12/26/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Had to have computer reprogrammed with a update. Work was done well within the scheduled time frame. Thanks for a job well done.


Great

5
Amy Mueller on 12/26/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great service making this part required makes me not want to fill out your survey


LOVE Sioux Falls Ford!

5
Rebecca Spaans on 12/26/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I always love working with Sioux Falls Ford, especially the finance team.


Survey

3.2
David Thomas on 12/23/2015

Customer Service: 1.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

Had just put new tires (4 of them) on the car in Garretson, SD. Drove the approx 30 miles to get the oil changed in the car. When checking out, I was told the front tires were wearing faster than the rear tires and was asked if I wanted the tires rotated. I toldthe young lady the tires were new and a mistake was obviously made when tread depth was checked there. It was like the information did not register with her, and she asked meagain if I would like to get the tires rotated. Apparently, you are becoming Jiffy-Lube'ish when you attempt to sell extra goods or services that are not needed. You used to have a good thing going, please don't blow it.


Service

4.7
Kim Willers on 12/22/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

As always Nik Green took care of all our needs. Everything completed in a timely manner


Great people to work with

5
Kerry on 12/21/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Purchase my Ford Escape 5 years ago, service has been excellent. Staff is great to work with, couldn't be more pleased.


2016 MKX

5
Galynn Huber on 12/18/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

2016 MKX -- GREAT SERVICE, GREAT STAFF, GREAT VEHICLE. I APPRECIATE SIOUX FALLS FORD LINCOLN CUSTOMER SERVICE. THE SALES PERSONNEL TAKE THE TIME TO TALK TO CUSTOMERS EVEN WHEN THEY ARE THERE FOR PREVENTIVE MAINTENANCE.


Sioux Falls Ford

5
Thomas Vanroekel on 12/17/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

In & out in a very timely manner. Very Nice People!


SERVICE

5
Sharon Schneider on 12/17/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I relocated from Florida and was in Sioux Falls for only a day and needed snow tires for my Escape. I called the dealership on 41st Avenue and spoke with AJ - he was courteous and more than helpful with getting me the correct tires for my SUV. Despite not having a scheduled appointment, AJ still managed to get me in and out with new tires within a couple of hours - something that NEVER would have happened in Florida. I would not hesitate to bring my SUV back in the future for all scheduled maintenance or for whatever problems may arise.


Great service

5
Judy Nieman on 12/16/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have a 2015 Ford Fusion that needed a recall. Someone from the ford dealership in Sioux Falls called to schedule an appointment. Josh was very helpful, offered a ride home And back. Work was finished on time and they were able to do an oil change also.


Oil change

5
Constance Larsen on 12/16/2015

Customer Service: 5.0 Overall Facilities: 5.0

I purchased a 2015 Lincoln MKZ. The service was great and the staff was cordial and helpful.


Good service

4.2
Kevin Kuiper on 12/16/2015

Customer Service: 5.0 Buying Process: 2.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Service guy took good personal care of my problem. Came to find me twice in the waiting area to ask questions about the service they were doing.


Ford is great!

5
Kateryna Vorobyeva on 12/16/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Our dealer was the nicest and one of the most patient and understanding people I have ever met. He also made the experience fun.


Alternating Excursion

4
Joel Bedow on 12/15/2015

Customer Service: 4.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

Thank you for your help. My family and I were traveling and happened to pull into your lot. Alternator went out as we were ready to leave. Your service department had my application in stock and were able to keep us rolling. Thanks again.


The mechanic pulls through

5
Andrew S on 12/15/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

2013 F150, I was scheduled to drop my truck off for a tire fix and an intermittent growling from the front end. When I arrived I talked to the service adviser and he told me that he would get the mechanic that would be working on it to go with a test drive with me to replicate the noise issue. Well as it always goes it would make the exact noise but I told Dan the mechanic when it would make the noise and how i was driving. 2 hrs later I was not expecting them to find the issue but to my surprise Dan was able to get it to make the noise and find the issue. They replace my hub actuators under warranty and sent me on my way!


Head of my world

5
Greg Wilson on 11/09/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

fixed my Lincoln with no problems, and used my warrantee to do it


$31,990

Mileage: 2487

Color: WHITE

Transmission: Automatic

Body Style: Pickup_truck

City: Sioux Falls, SD

Contact seller for Engine Type

Contact seller for price

Mileage: 61539

Color: WHITE

Transmission: Automatic

Body Style: Pickup_truck

City: Sioux Falls, SD

Contact seller for Engine Type

$20,490

Mileage: 76992

Color: BLUE

Transmission: 6-Speed Automatic

Body Style: Pickup_truck

City: Sioux Falls, SD

Contact seller for Engine Type

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