Sioux Falls Ford Lincoln

Awesome experience!

I was very stressed about having to buy a new car following an accident. Ryan, Connor and Barry immediately put me at ease and made the whole process easy and comfortable. You guys were amazing! Thank you!Beth A.

Poor job making sale

Drove 2 hours to see a vehicle. Loved it and brought enough money only for the asking price. Salesman would not work with me at all and actually turned me away over 130 bucks. Even had cash in hand.

Sioux Falls Ford

Everything worked out great as it always has at Sioux Falls Ford. I come from Brookings South Dakota to have my vehicles serviced.

Great service

great place to get all of your service work done! I would recommend Sioux Falls Ford to anybody

Great Service

We drive two hours round trip to have you service our vehicle. Have always been very pleased. Keep up the the good work. Thank you.

Excellent service!

I took my 2014 Ford Focus in to have a recall taken care of, as well as an issue with the clutch which was covered under warranty. The service tech did an excellent job of communicating all important status updates, and was able to get all the work done in a very timely manner.

Great service

Great experience. They helped with my warranty and kept me updated

Great

Great experience. Job done correctly and on time

Great service

Everything was perfect! Great friendly staff and fast service. Nothing to complain about!!! Thank you!!!!

fast quality workmanship

All my work was completed before noon on the day I brought my truck in. The bill was less than I was quoted because of the timely manner in which work was completed, labor costs were less than quoted.

AMAZING SERVICE

Matt was amazing and SO helpful as I made my way across the state. I was in and out in 15 minutes with my new tire.

Oil Change

Service was great. The wait time was 1.5 hours so that needs to get fixed (always long wait). I am hopeful the new location will improve the turn around times. The people are always friendly.

Great staff

It is always great Service theya are curtious nice waiting area.

Great service and attentive staff

The staff was very helpful and accommodating even though they were very busy. James and Andrew both had great follow through in service

Good cookies and popcorn

I would have rated these a 5 but I tried 3 times to get the oil changed because the wait time was over 1 1/2 hours each iltime. I didn't have that much time to wait. I finally gave in and had it done

More great service.

I came in again with a tire problem, which they jumped right on it & fixed it in no time. I'm very happy with this dealership!

Great service

The service was done as stated and on timeLyle the service advisor was very helpful and plan on coming back for any future srevice

GREAT PLACE WHETHER BUYING, OR GETTING WORK DONE

We enjoy the friendliness when we are at Sioux Falls Ford. We feel there is no better place to go. We buy our vehicles from Gene Pike and he seems to say hi and take the time to chat all the time. Like I said we enjoy going there.

Great service

They were very helpful (Kolbi) she answered all my questions with great knowledge, I came in earlier then my appt. and that was fine with her. They all answered the questions asked. GREAT EXPERIENCE!!!

Feeling Appreciated

I can always depend on the service advisers at SF Ford to have my best interests in mind. They are knowledgeable, helpful and go out of their way to ensure a terrific service experience. No one wants their car to experience issues, but when I do, I always know SF Ford has my back.

FORD ESCAPE

very kind and had the car done when promised I WOULD REC THIS DEALERTO ANY OF MY FRIENDS AND FAMILY

Customer

I had an oil change done on my f150 a week ago and asked the service department to check the last service on my 2012 mustang. They did so,and at the end of my service they let me know the last time it was done. I just had that service done this past week on the mustang and everything went well. I also had tires rotated, but that was no big deal either. I do all my service work at Sioux Falls Ford. And I would recommend them not only for service work, but for purchasing a vehicle as well.

Great service as always

Great service as always!Super nice staff and clean facilities

Express Lube as advertised

I pulled up to the Express Lube about 10 minutes after they opened in the morning, fully expecting my oil change to take about an hour given the line of cars. I had sent a text to my boss to say I would be late, settled down to read the paper and before I knew it, a staff member came in to tell me my car was done. It was such a quick trip that I was even at the office early.

Service

Good experience. Quick in and out. 50 characters is a lot. Am I there yet.

Spur of the Moment Service

I came in from out of town, in the process of moving to the Sioux Falls area. I had hit a deer carcass on the way from Ohio and there was concern if there was any damage that was done. Also during the trip I had picked up something in the tire that was causing it to lose air. Since it was early in the morning prior to anything being open, I continued and had to fill the tire every 1/4 tank. When I was getting close to Sioux Falls, I contacted Josh Oliver of the Service Team. I explained the circumstance of just arriving in town and the issues that I was having and the concerns of go through the weekend, since it was Friday. I arrived early and Josh was out to lunch, I talked with the Service Manager and he was able to assist until Josh was back in. My 2015 Ford Explorer was taken care of on short notice and I was able to have it back in short order.I believe that I have found my dealer of choice for the Sioux Falls area.Thank you.Jeffrey A. Loose

Awesome, Friendly Service

I came in because my check engine light was on. When I pulled in the garage several people were around willing to help me. As I sat in the waiting room I watched several of your staff come in and talk to the guests waiting, everyone was so nice and so helpful. I drove away and made the comment to my Father that the staff at SF Ford was extremely friendly. Thank you, I appreciate the kind service.

Always 5 star

Back in Jan or Feb I bought a used 08 super crew that was sold new by SF Ford and every single oil change and service had been done at SF Ford. I figured I might as well keep the records going. I typically change my own oil but I loved getting years and years of records so I figure if I sell it or trade it the next guy or gal will also enjoy seeing the service I have done to the truck.

Great service and the service rep was even better.

The service rep Derrick was very instrumental in my good experience. He is an asset to your company.

Oil change

Had at wait a long time to get oil changed about 1and half hours . But the waiting area has a nice complementary dessert bar and drinks which made the time go by fast especially when you have children along. Funny thing about my experience is that after we were done there was no line.

Excellent Appointment from Start to Finish!

Your customer service was excellent in setting up my appointment and making changes when I could not make it on the date scheduled. Your service technicians performed the recall and check up in a timely manner and the appointment went well from start to finish. Thank you for your hard work and dedication to Ford and our community!

Oil Change

I just needed an oil change and a tire rotation. You're waiting area always has a political news channels on TV. So I always find somewhere else to sit.

Good Service

We bought our last 3 vehicles from you and are very satisfied. We also drive the hour to have our car serviced at Sioux Falls Ford.

Tune up at Sioux Falls Ford

Always friendly and helpful when we get service done.

Oil Change

Entire staff was helpful and very customer service oriented.

Repair service

The service performed was excellent. Repairs were completed as stated and on time. The service rep Derrick was a key to this. I called from mid SD the day before and talked to him about my problem and he had everything there and waiting for me the next morning. Everything was completed as he said it would be. I was really impressed. He is an asset to your company.

Great Service

I have a 2015 F150 Platinum and when ever I need service don't Lyle is my guy, he is very helpful, and always truthful and I appreciate that we'll done!!!

Great service, very clean

Good job. Service techs are very knowledgeable. They know how to change oil.

Great experience

A very good buying experience. Iwas indecisive about what I wanted and the staff was very helpful in making my mind up.

Always the best for me for 25+ years!

:0) While I was in the dealership I traded my Ranger in on a newer truck with fewer miles. I am happy!

Survice work

I drive a 2015 Ford F150 Platinum edition, and my service was excellent, Lyle always does a Great job, Very easy to work with and Alway helpful, and I appreciate that!!!!!! thank you SF Ford A+

Auto repair

They were able to find all of the issues that my Edge had plus some that I did not know I had. Great experience all around

Quality Service/Fast/Affordable

Fast, Friendly, Excellent Price... Good review of services and recommendations for servicing.

Mileage Review

Took car in to check questionable mileage. They did all the checks they can do and felt the car will, in the long run improve its mileage. No complaint on Sioux Falls Ford, but not so sure about Ford Motor Company itself concerning the posted versus actual mileage on my 2016 Ford Fusion.

nice helpful people

2017 escape. Service was fine, took quite a while but hopefully the new facility will improve the wait. Staff was efficient and helpful but was disappointed that they wouldn't look at a small rattle I have in my sun visor. Seems overkill to have to schedule a service appointment.

Ardys Varns

The service was FAST... I enjoyed the "waiting room"...visited with friends, who too have Fords..Thanks for the prompt service.

Great Service,clean facilities

Staff was helpful..got vehicle right in for service..

2002 F150 KING RANCH

HAD A LEAK AND THEY FIXED IT UP. ALL GOOD IN MY BOOK KNOW BAD TO TALK ABOUT

Great service and coffee

Your service staff greet me with a smile and are willing to listen to what needs to be done. Love this place

2013 F250 maintenance

After my concerns were brought to their attention they took action and made sure to complete all the tasks

Mr. William Behrend

The car is a 2013 Ford Edge. The service person Andrew Hughes was friendly and courteous. He explain what was needed to be done and what the cost could be with my warrants. The work was done on time and everything is working fine.

Service

I had my oil changed on Tuesday and on Thursday my check engine light flashed 8 times when I was rounding a corner, I called Sioux Falls Ford back and explained to them what happened, they insisted I bring it right back in, which I did and they were also kind enough to give me a loaner car to drive until they could check mine out. The next morning I was called and they said they could not find anything wrong, which was wonderful, but they were very helpful and kind in assisting me, so kudos to them, they have always been good with their service as far as I am concerned!

Helped me in a pinch!

It was 10 min to closing when I drove in with a flat tire worried it couldn't get fixed. The staff stayed to make sure it was fixed for me! I can't tell you how much I appreciated it! They were friendly and while I am sure they would have liked to go home they never hesitated to help me. That is why I drove from one end of town to the other praying I could make it to Ford! I love Sioux Falls Ford and always recommend them!!

"Great waiting room, Friendly Staff"

I always have to absolute best service at Sioux Falls Ford; however, it is disappointing that I have had so many issues with the Fiesta. I don't think I would buy that car again. I would consider buying a Ford again just never that particular make!

Great Servic

I came in to have a few minor things looked at as well as an oil change. Josh and the team there walked through everything with me, and although there wasn't much they could do, they still looked everything over to ensure that all my concerns were addressed and explained.

SERVICE DEPT

THANK YOU FOR FIXING THIS RECALL ISSUE IT HELPED A TON ;)

Quick Lub

It seems your business is growing to the point it is not as quick to get in for the service. It appears to me Ford could use an additional quick lane. The service is quick once you are in the stall.

Great service, great people, great facility

All the staff was courteous, helpful. Thanks to all that were involved.

Great Experience

Great customer service. Kyle Waller was great to work with.

Rick Sachen,

staff seemed concerned about questions asked and so far no oil leakage on floor. awesome! everyone was friendly and helpful.

kindness

I have been going through a medical crisis with my husband. I was in as I couldn't get the bolts off the back of the car to replace the license plate. (Which is quite frustrating I itself as they had to be cut off) I had a bit of a meltdown when thinking it might take over an hour & I needed to do be at the hospital. These two men were so extremely kind & understanding, I can't tell you how much I appreciated them. Their names were Nick Green and Andrew.

Great service, great attitude. Great results!

The staff was friendly and helpful and provided one of the best experiences I have ever had at a car dealer in the last 40 years! I will definitely go back and will encourage everyone I know to go to SF Ford for service and tires.Thanks for a job well done!!

Job well done.

There was a "rattle" coming from the back seat, they took care of it. No more "rattle".

Satisfied

Never have any issues. Never pressured to do any of the extra services at their shop.

Great service

I was referred to Lyle for service on my truck. Lyle did a great job and has excellent customer service.

Great dealership, excellent service department!

Quick, excellent service! Love the Sioux Falls Ford!

Great Service

Great service! Comfortable waiting area with snacks while you wait.

mrs alderson

very informative on everything. very nice people and very clean

Great Service

My F150 was making a loud noise so I took it into Sioux Falls Ford and they diagnosed the problem and had it fixed the same day and it is running like a champ again! They were extremely helpful and friendly.

review

very nice experience took good care of us very nice atmosphere

Oil Change

Service for oil change was fine. The wait is to long. Prefer to make an appointment for an oil change.

Great service

I came in for an oil. HNge. My tires were checked and I was asked if I wanted the tires rotated. I did. Everything was done in a timely manner. I was treated courteously.

Service

Great service as usual. Friendly staff. Quick service. The facility makes servicing my vehicle easy!

Service first

There was a bit of a mix-up on the cost of the service. To clear things up, the service advisor waived all charges and apologized for the mix up.

Great Service

My advisor Kyle is always amazing! Great experience every time I go into Sioux Falls Ford.

Ford Service

Ford F-150 truck in for oil change> Service was great. Looked over truck for anything else that needed to be fixed. Very Satisfied.

Best Service Around

I had an accident near Wichita Kansas the beginning of March, the Ford Dealership worked on my vehicle and had items that weren't completed plus had put a large dent in the back of my 8 month old Edge. Needless to say it was drivable after the 10 days there and brought it back to SF Ford where they instantly got me back to take a look at the issues that were still undone, met with AJ in the service dept and Cody in the Body Shop who were super customer friendly and arranged all of the service and repairs that needed to be done. I was at the Rusty Eck Ford dealership on the day I was called that my vehicle would be ready for 8 hours, stopped in SF on our way back and everything was arranged in 45 minutes. Service was super the repairs are done and my Edge looks like new. I am so grateful to the guys that helped and couldn't be more pleased. Also, by the way I did drive a 2016 Chevy Traverse from the rental car company that they set up for me and I'll take my Edge any day!! Love my car.

Warranty, recall work

No problems at all. Kyle Waller was knowledgeable, knew what he was talking about and very helpful.

You won't be disappointed

I like the quick oil change aisles. Everything is done to your satisfaction. Suggestions are made but no pressure to accomplish them. Friendly staff plus excellent work keeps me returning.

Excellent service

Unscheduled tire issue and they got me in immediately. They were all professional and only had to wait to have a tire delivered. I appreciated how quickly I was helped.

Great Service and Employees!

I was greeted immediately when I pulled up to the dealership. I was told that it would take approximately 1/2 hour for my vehicle to be serviced. I elected to wait in the waiting area. It was no more than 1/2 hour & I was taken out to pay for my oil change. Very courteous and professional employees!!!! I love Sioux Falls Ford!

Great service

Service was great. I had recalls on my vehicle and they were very helpful and courteous in the process.

well done

I was leaving the next day for vacation and they worked on my car right away. They did an excellent job!

The best that I've found in Sioux Falls

I purchased two new Fords within a couple of weeks of each other. Since that time. Lyle Marnach has been my service advisor and has been one of your greatest assets. His courtesy and attention to my concerns is top notch and keeps me coming back to Ford for not only service but also maintenance. Your company has become the only place I take my vehicles. This is evident in my purchases of tires, batteries, and oil changes.

Good Service

Well done as always ...Always choose them first...Andrew was very professional as always

Lee Herrboldt

Came early about 8:15 so the wait was short . Like doing business. there but don"t like the 2hour waits and sometimes longer. Would like to make appointments.

Great Service

Brought in for a leak covered under warranty. Had no issues doing so until not wanting to start. Turns out it had a bad crank sensor, unfortunately part was on back order for 2 months. Andrew let me know right away and always kept me up to date if it was going to be done sooner, got me in a rental right away and got me on my way

Kenneth Semmler

Everyone is so friendly and professional with us when we are there. We love visiting with the salespeople and talking about the new vehicles and accessories that are available. (the cookies are good too!) Thanks for all your professionalism.

great service

Very nice i like that they vacuum car and clean windows also.

Great service

I was very pleased with there help. Very excited about my fusion! And excellently handled! Thank you thank you thank you again!!!!

Great parts man

Your parts person "Ray" was very helpful in finding the parts we needed, very knowledgeable man, you should keep him around.

A good place to do business

Service rep Kyle Waller met me as I drove in the service bay, immediately took care of my needs, and made sure I understood the time it would take. Offered a ride home but I chose to wait. The work was done in less time than quoted which was a very pleasant surprise. I will recommend Kyle to all my Ford-Lincoln friends.

Thank you Derrick and SF FORD

Thanks to Derrick, the service is always great! He was able to get the oil change, tire rotation and another issue fixed in a timely manner. I always look for him when I come to get my car serviced and always get his friendly, professional way about him. I really appreciate his assistance. Thank you SF FORD and Derrick for making my experience a pleasant one. Will see you again in a few thousand miles!

Great services

We never felt any pressure to buy. Derrick was our service manager and he was great. Also we loved the waiting area with the snack items it did not seem like we were waiting. Also the WiFi was great

Great service

My 2015 F150 would not start while in Rapid City. I had it towed to the dealer there but they could not find anything wrong with it. Two days later it did the same thing here in Sioux Falls. After towing it to Sioux Falls Ford, they found the problem and fixed it right away! Great job!!

Nettie

Excellent service - very professionalI really enjoy working with Sioux Falls Ford

Excellent service

Service (oil change)was excellent. Thank you for the efficiency...although I had a tire repair that turned into 4 new tires. The Matt Murphy did an excellent job explaining the options, risk in repair for the situation I had and deals for the new set. Overall an excellent experience.Matt

Lois Leuthold

2015 Edge Sport. Service was excellent and staff friendly and helpful.

Good timely service

Service was good and done in a timely manner. Staff was very helpful and courteous. Derek made the experience painless.

Rick Sachen,

I requested they wipe off any oil residue so it wouldn't drip on my garage floor and they did. I also request that they wouldn't air wrench the lug nuts loose, and asked if they would torque them by hand so the lug nuts wouldn't get rounded off. They assured me they did as asked. I greatly appreciate it. The service writer gal was helpful and Matt Murphy again did a great job to make sure items where taken care of. The vehicle was a 2015 f150 fx4 lariat. Had them rotate the tires along with the oil and filter change and check over.

Great service

Treated fianc? real good and respectfully. Called back let us know that couple bolts needed to be tightened up more make sure no leaks for a 9 hour trip.

Professional and friendly service

Service was fast and professional. There wasn't any pressure on me to make any option choices. This was my second vehicle I've Leased from this sales representative and he made it easy by knowing what options I would want on my vehicle. I'm very happy with my choice of vehicle and Dealership.

Servicing Car

Sioux Falls Ford has done an excellent job of servicing my Ford Fiesta. I have had no problems with my car, and credit that to the good work of your staff, who have also been very helpful to me when I have had questions or made appointments. I would certainly recommend them to my family or friends.

Nice Dealer

Service was great. Timing was great. Would go there again in the future

Great service as usual

I have always trusted Ford technical support and they didn't let me down this time neither. I can say I am a Ford's loyal customer. I have always bought Ford car.Service was excellent and I will recommend your service to friends.Everybody was attentive,on time and helpful.I bought a Ford Explorer.I was assigned a very professional mechanic.Thank you and I am looking forward to do business with you. Keep up the good work.

Owner

Very helpful explained and recommended the right thing to do and took care of the problem

Always a good experience

Just bought a super clean 08 F150, My father just bought a 15 F150 in January. We both had a smooth transaction. Mike Ulmer was great to work with. He went the extra mile for dad and came in on his day off for me. We have been buying Fords at Sioux Falls Ford since before they were SF Ford.

Mr Mike Ellingson

Lyle was the service writers name, was really help full!

Cyndy Sterud

All went good. They have always helped me when I was in a pinch, with no appointment and they helped me. appreciate that. The only problem I have is I always get my oil changed at ford, I have tried 6 times to get my oil changed but I would have to wait from 1 hour to 2 hours for an oil change. that sucks. but other wise awesome

GREAT PLACE TO GO

We keep coming back to Sioux Falls Ford because we know the staff there go above and beyond our expectations in doing there job.

Matt is Great!!!!

Matt was excellent. Half way complex transaction, Matt did everything I asked, not missing a single thing. All turned out excellent.

Great dealer and staff

They helped set up everything and lined up a rental car and had it done on time.

Great service and facility

Always get great service and treated well. Nice waiting area and amenities.

Clean Facilities

I brought the 2014 Ford Escape in for some peeling paint issues and like usual they blew it off that it wasn't there problem, this is the last Ford for me.

Escape

It was great everyone made you feel right at home. Again Landon who sold me the escape was great had everything ready for me when I got there.

Mister

Keep up the great service!!! Staff was very friendly and I was totally informed about the progress of my service and what was needed to complete the job.

Joshua

Great service just oil change Great service just oil change

Great service

Great service and fast and quick completion of work

Awesome staff!

Great staff and quick service! I will definitely be back!

Great service!

Friendly and treated very good upon arrival and with the pick up of the vehicle for a recall on air bag on passenger side. Hope to never have to try it out!

Great Fast Service

I have always had a good experience with the service department, I was unaware however that my truck was even at you location as I took it to Vern Eide to have it checked out and they told me that they were unable to find anything wrong. When I requested a mechanic to ride with me and listen to the sounds I was hearing they told me to bring the truck back the next day, after 4 hours I called to see if they had found anything and I was told that they had taken the truck to your location. Had they told me it was a possible manufacture issue I would have brought it there myself. But I was told that both front bearings were failing which is what I told Vern Eide mechanics to start with.

Willing to Accomodate

My experience here is always great. They were willing to work with my busy schedule to find an appointment time that worked. Everyone was friendly, honest, and willing to help!

Great Services!

I had a great experience. AJ was my representative I worked with and he was great! He kept me updated and I always felt like I knew what was going on. No unexpected surprises! He also was very open on what the price was going to be for parts and time ect. Also the shuttle service made everything so convenient and so I didn't have to make special arrangements. I will definitely use Sioux Falls Ford/Lincoln again if needed!!

Great survice all around

We own a 2013 Ford Fusion. Purchased from Sioux Falls Ford new in 2013. Sioux Falls Ford has given us excellent service from the day we ordered our Fusion. Love the car. We have had all of our servicing done with Sioux Falls Ford. We have had it in for 2 recalls. One just last week. We had excellent service. The phone call to get our door latches replaced was scheduled by the first person I spoke with for the very next day. The Ford team gave me a ride home and offered to pick me up when my car was finished. The service was completed in the time frame I was given. The gentlemen that I dealt with during my drop off and pickup of my Fusion were very friendly, professional and knowledgeable. I will definitely refer S.F.Ford. Thanks for the support.The Johnsons

Great Place for all Automotive Care

I submitted a survey on the service that was performed on my F2 50 the washer fluid was left empty and a valve stem cover was gone after the service the service dept. contacted me afterwords and we have resolve the issue Sioux Falls Ford done a great job

Highly recommend Sioux Falls Ford

We purchased a 2016 F150. Everyone, from our salesman Gene to all the guys in the service department, made sure that we were extremely satisfied with our pickup. All staff were courteous, answered all our questions and very professional. We highly recommend Sioux Falls Ford.

truck service

Very helpful and were willing to keep my truck inside. service was done in a timely fashion, staff was great

MARLEY R. GROTENHUIS OWNER

WONDERFUL SERVICE AND SERVICE MANAGER. FIXED PROBLEM IN GOOD TIME

Great service, clean enviorment

Very prompt service and employees were very help full and polite.

mr.lanners

very good service, quick friendly..................

Alway great service!

Everything from customer service to no issues with my repair was above and beyond! Always a great experience when I work with ford. Keep up the good work!!

Recall Repair

Staff is very friendly and make you feel like they really appreciate your business!

Great Service from Experienced Mechanics

In the middle of an eight hour drive I noticed that something was wrong with my car. I pulled off the highway and went to the first service station and I could not have been luckier that it was this Sioux Falls Ford Lincoln. The employees stayed late to fix my alternator and were so kind, professional, and thorough in making sure my vehicle was safe to take back on the road. I cannot recommend Sioux Falls Ford Lincoln enough. I would give them more stars if I could.

customer

I had a filter changed as well and a screwdriver was left on my dash, but I returned it in the morning. It took longer than quoted, but was ok because they changed a filter which was not known at the time I arrived. The staff was courteous and apologized for the delay which was appreciated.

Great service. Dropped in with a flat tire

Pleased as I can be with Matt's and the young lady's help at the quick change desk.

"Above and Beyond"

I really appreciate the above and beyond that Sioux Falls Ford took in being able to provide transportation for me to get to and from my work when I had no other options.

Great services

Everytime I have my vehicle serviced here, it's been a fantastic experience. You seem like you care not only about the car but the driver of the car! I have been to so many places to get my car serviced and also have bought many vehicles at Billion. I know that will not be happening again! Ashton also went above and beyond trying to get my key bob (sp) fixed to reprogram my tire pressure, when that didn't work he gave me quotes on prices to fix it, which were way less than Billion! Thank you for always taking the time to help me!

Great service

They did a great job, but it's a long wait for the oil change. Also, the lady said that I purchase my new car from SF Ford in April, I told her I purchased it in July.

Great service and excellent facilities

Excellent work servicing my Fusion thru the Express Lane. Very timely and your waiting area is second to none.

Awesome

Another great service experience from Sioux Falls Ford.

great salesman

Bought a 2015 F150 from Jim Vandroveck. Was a great freindly guy. I appreciated his honesty and was nice to chat w ith.

Fast, high quality service.

Came in for an oil change with our MKX. I was able to get in and out of the shop quickly. Clean windows and tires rotated that I didn't expect. Only bad thing was that I had to suffer through Fox news while I waited.

need improvement site wide

I recently had my vehicle in for 1 day to have a recall fixed on my 2013 Fusion. I had dropped my vehicle off at 7:30 am the time of my appointment and received a shuttle to work. I received a call around 1:30 that my vehicle was completed. I was talking at the end of my phone call to the advisor as he thought we were done with the conversation and he had hung up while I was reminding him for my shuttle pickup by 4:30 that day. The afternoon had went and 4:35 no driver, driver came around 4:55 after I had called and checked (another customer was a hold up). I arrived at the dealership and received my car. After driving away I saw how filthy my car windows were of fingers prints. It was disgusting to realize with the extra 4 hours they had with my car, they couldn't clean it up a little when done working with my car. With having tinted windows to begin with and each window now marked up like a had a car load of kids drawing on my windows, I was a little upset.I'm trying very hard not to think about this car and the issues I've had it for the whole term of my lease. It's my 3rd vehicle from SF Ford and I'm not sure if I will make another purchase here in the few months to come. A lot of changes at this dealership location and not sure if upper management has put customer's first from purchase, service and customer service.

great service

My vehicle came in for two manufacturer recalls. The staff was helpful in providing me a rental car for the day

Repairs

It was fine, I brought my car in I had an appointment at 9 a.m. and finally had to call them at 12:45 to see what they had found out, fortunately I had someone to pick me up so I didn't have to wait but if I would have that seems like a little long

Great servic

We were very happy with our friendly and honest customer service.

Good service, friendly staff.

Service was good, got me in and out in the time frame quoted. I appreciate the extra effort in cleaning the windows, however, if you are going to do that make sure it's a decent job, streaks on windshield!

customer

Dan did a great job of getting our vehicle fixed on a timely basis!!Thank you!

Treated well

My car and I are always treated well at Sioux Falls Ford. If anything (i.e. filters) need to be replaced, they let me know ahead of time and give me the final say if they should do it that day or not. I wish the wait wouldn't have been quite so long (over 2 hours), but I should've know better since it was a Saturday morning. Overall, however, it was another good experience and you can expect me back for the next oil change.

Great staff

Had my 2015 f-350 serviced, staff was great as usual.

Fixing my Fiesta

The service person was very accommodating this time. He took our word for what was going on with my car. Very good customer serv ice on his part.

Customer

Somewhat timely, the staff are very knowledgeable and nice to work with. It will be much less chaotic when Ford moves to the new location as space it very tight at this location. I was informed at the new location there will be more bays for service as this is what is needed. Something great to look forward to not only as a customer but as well for the staff.

Great Service

Currently we own three vehicles all purchased from Steve Remond at Sioux Falls Ford. Great service from oil changes tothe service department and Service Manager, Lyle.

Oil change and tire rotation

always fast and efficient thank you very much for great service

service

I was mostly satisfied with quality of service recieved. The waiting room was congested and the parking lot was too. I feel the dealership has outgrown the facilities and may consider getting my service work done at a less congested business.

An example of the American work ethic.

The team in Sioux Falls displayed a professional and super competent work ethic. The services that team provides is top knotch.

Great Friendly helpful service

Had our Explorer serviced, which we bought at Sioux Falls Ford. I had a couple questions for our Service Tech, Lyle M. As usual he took time and answered my questions. Lyle is always very helpful.

ford f150

got me in right away and an employee worked longer hours just to get my vehicle done quicker. not many people do that this day and age.

disappointed in mpg

came in for oil change. But did talk with a couple of people on the very poor gas mileage i get with the 2014 ford escape that I am leasing. Was just on trip to see my sons. Put on close to 1000 miles. Majority of it was interstate driving. Maybe only 100 not on interstate.I got only 24 mpg!!! In town driving is ok. But I have NEVER gotten the 30 mpg that I was told would get on the road. But 24 mpg is ridiculous. They told me to figure out the mpg manually and not rely on the gauge. So will try that. they also said unless a light comes on the dash all is ok.

Great service experience

The young lady that checked me in, and I'm sorry I can't remember her name, was very nice, pleasant and informative. She would come into the lounge from time to time and give me a report of how things were progressing.

Great service, Great facilities.

My husband took my Fusion in for it's first checkup and he said went fine.

Great servoce

Excellent and speedy service. Feedback was thorough.

Does not honor promises

I brought a new pickup from them and they gave 3 free oil changes. I used 1 then unfortunately my pickup was totaled in an accident . I bought a new pickup and went in for oil change and was told I could not use other 2 oil changes not transferable. Talked to manager and he let me use 2nd one but was told I could not use last one. If they give you something you should be able to use it.

Courteous Staff

AJ was very helpful in getting my tire repaired, due to a piece of metal that pierced it. He kept me informed, letting me know that they couldn't guarantee the repair, because the metal ran through the tire and was a half inch wide, so I purchased a new tires and he had it put on my rim and ready in accordance with my schedule.Everyone that I spoke with there was very friendly and helpful.

paula thompson

i really enjoy having may car worked on Josh is so accomodating.

Great Service. Courteous and timely!

Always courteous! Service completed in timely manner!

Oil Change

Service was fine. Got me out in a timely matter. This survey is too long.

2013 Lincoln MKS

We are very satisfied with the service we get from Sioux Falls Lincoln Ford. Nick Wilson made sure all of our questions were taken care of, and we left with a clean MKS. Nick is very pleasant to deal with. We also enjoy visiting with Steve Remund whenever we are at the dealership. We bought our Ford from Steve, and he always welcomes us back. Nick was busy with another customer when we arrived for our appointment, so one of his buddies offered to assist us until Nick was available.

Service

From making the appointment to picking up my truck, everything went smoothly, problems fixed, and checkout was a breeze. Nice job. I will always bring my vehicle to Sioux Falls Ford for service.

Recall

The service tech told me the recall work would take most of the day. But he called at noon to tell me the work was finished. Good job.

Recall repairs

Very helpful with the recall repairs... Service was great!

Great service

Service dept was very helpful and courteous, the quotes on the services were ritght on when I went to pay for the services

Great Service, quick catch

Took my car in for a oil change before taking a road trip. While doing the oil change they found a transmission leak from a seal that had broken. Not only did they catch it, but they were able to get it in and fixed that afternoon so I could hit the road and hopefully make my destination. The gentleman I got was very kind and understanding and as willing to help any way he could.

2015 escape

everything was done, and completed when you said it would be done,very good staff awesome job

Oil change

I would go there more often if the price was a little lower.

Great Service, Clean facilities

I was helping my daughter move to Sioux Falls and had engine trouble with my Escape. The service department fixed my car and I was able to leave for my return trip to Denver right before another snow storm was coming through the state. The attention was much appreciated.

Very efficient.

Connor Cole did a great job getting the car that we were interested in ready to try. The detail department must be really on point because when we drove away the car was very clean. I also liked the low price and the good price we have on our trade in. It was fair to all parties involved, I think.The buying process went well. We went in with a dealer check from our bank but Ford beat their rate by nearly a percent.We did have a bit of mechanical trouble initially. We bought a VW CC which evidently needs a name brand part. Our car did not work with a generic brand. It took 2 trips back to Sioux Falls, which is an hour from home, to figure this out and get it corrected. But it is now fixed with the VW drain plug. It works fine. I hope that they can modernize their building site somehow.

Overall Excellent Service Experience

Our service rep was excellent to work with. He was helpful with scheduling and getting all of the services completed in a satisfactory amount of time. Our vehicle was actually ready well before the quoted time. We were offered a valet service both from and to the shop. This was a great experience overall.

Salesman are Awesome!

I used the information they suggested on the car and put it to good use.Thank You

Great Service

The service was great, someone came out to my truck almost as soon as I pulled up. The service was done in a decent amount of time, however, when I came to pick my truck up after an oil change I stood at the service center desk for 15-20 min before someone actually talked to me and asked how they could help me. That was the only downfall of the experience. I know that having customers go to the service desk rather than to the office window is a new change and could be something that still needs to be worked on to get out all the kinks and to help figure out the best work flow.

Lee Herrboldt

make sure plug is tight Last time you changed my oil plug was loose and oil drained out onto drive way

Recall

Had to have computer reprogrammed with a update. Work was done well within the scheduled time frame. Thanks for a job well done.

Great

Great service making this part required makes me not want to fill out your survey

LOVE Sioux Falls Ford!

I always love working with Sioux Falls Ford, especially the finance team.

Survey

Had just put new tires (4 of them) on the car in Garretson, SD. Drove the approx 30 miles to get the oil changed in the car. When checking out, I was told the front tires were wearing faster than the rear tires and was asked if I wanted the tires rotated. I toldthe young lady the tires were new and a mistake was obviously made when tread depth was checked there. It was like the information did not register with her, and she asked meagain if I would like to get the tires rotated. Apparently, you are becoming Jiffy-Lube'ish when you attempt to sell extra goods or services that are not needed. You used to have a good thing going, please don't blow it.

Service

As always Nik Green took care of all our needs. Everything completed in a timely manner

Great people to work with