Simpson Chevrolet of Irvine

Chevy Volt battery broken

Great service abd taking care of my car in short time and great communication for follow up Thanks dealership I will recommand this dealership to friends

Do not speak to Rula in the finance department!

Denni, Michael, and Brian are AWESOME! They worked with me to get the best deal, but when it was time to sign the papers, Rula in the financial department was unbelievably rude. I cannot believe how I was treated by her! She told one of her co workers, "It doesn't matter, the car will be back i two weeks anyway." Referring to me, and my credit. There is so much more that was said, and I'm just astonished about how stuck up Rula was. It was as if I was some person off the street, not a customer. I complained to the manager David, and he did NOTHING expect tell me he would handle it later. Do not deal with anyone in the actual dealership. If you want a good price and someone who's really looking to work with you, I reccomend going to the collision center and speaking with Denni or Brian. They are AMAZING!

Fast, Honest and No hidden fees

I dont have the best credit so I went on line. I found Chevy of Irvine. I had been there before and didnt have to worry about getting bumb rushed driving thru because the first time no one was anywhere. I applied on line and got a call from a Kevin. I had a lot of detailed questions and as soon as he didnt know the answer he promptly put his boss on the phone. She was cheerful, nice and got to the point. She told me to come on in and she would beat the Toyota store on price. I pulled up and shevwas outside waiting. Thus was much better t than before when I drove thru. I told her what she had to do. She showed me the screen and even though I have bad credit she got me done and better than the competition. There was no haggling.No back and forth I sat in the managers office with Kevin and her Husband Brian. I was there about 20min. test drove,got my monthly payment, changed my insurance and I was ready to sign. It was the experience I ever had and I came after work. I did wait for the Finance girl to get help. I believe she was new. They must be under new management because it seemed like the paper lady took the longest and didnt know how to do everything yet. But what do you do when someone is new. The sales team kept me busy and laughing. Its a VIP entrance that they are doing for internet customers that gets you in and out. They said they are working on making the building more presentable and labled better. I loved the service and I sale insurance. Denni even asked me about my product and seemed genuine about keeping business local and gave me her email. I believe she will by my services. The VIP entrance made me feel better about my situation and they were fast and didnt judge me and everything she told me on the phone they did and then some. I felt comfortable and its like a quicky lube entrance for car buying. I will go back and my sister said she would come next week (and she doesnt like anyone) she likes to deal with ladies. Ask for Denni and the VIP team. Other than the learning curve signing my papers with the new finance girl and the fact she could speak a little better it was perfect. I love these guys I love my Hyundai Sonata and the VIP entrance for Internet buyers who dont have time to be there all night will keep me coming back. Thanks Guys!! You did what you promised and my sister is looking forward to talking to you Denni and Kevin about giving her the same fast experience except she is the one with good credit. Thank you all. Im glad I found you.

Service dept

Took my car in for a quick oil change and warranty repair which was only supposed to take at 15 mins. Service said at 3-4 cars in front of me and I'd have to wait 2-3 hrs. Had shuttle drop me off and waited 5 hrs. Finally called them and they said vehicle was just about ready and they'd sebd shuttle. Waited an hour still no shuttle. Called them back and they took my name and number and would find out where shuttle was and would call..guess what.. Another hour and I'm still waiting.. So far, 7 hrs fo something that should have taken at 30 mins.. TERRIBLE SERVICE!!!

Chev. of Irvine

Thank you for the fabulous service at Chevrolet of Irvine.I received excellent service the minute I arrived. I was greeted by a Service Rep with a smile. I had my car detailed inside and out. With kids it needed it. They guys did a fantastic job. My car looked like new! I would defiantly recommend the dealership. Wait .... I always do.Thank you,Lori PS They do a great job on Oil changes too!

I am very happy!

Great experience and I am not trying to over sell! This is my second time buying a car here an both times I am happy.

Terrible Service (Service side)

This review is for the Service Department. I made an appointment for 9:30 AM on Wednesday. Dropped off my car with Julio (Service Advisor) on time. He didn't call me all day. Finally I called twice between noon and 3PM, he said he would go check on my car and call me back in twenty minutes. He never called me back either time. So they kept my car overnight. I called around 10AM on Thursday, once again he said he would check and call me back. Never called me back. I called around 2:30 and he tells me they still haven't even looked at my car and would check with his manager regarding getting me a rental. Come 4PM hadn't heard back, so I called him and told him to forget it and I would pick my car up and continue driving it with the check engine light on. I am taking my business elsewhere. I emailed the GM and Service Manager and never got a reply from them either. TERRIBLE service. This is the first ever bad review I have written by the way, it was that bad.

Great experience!

Salesman I dealt with was Bob and he was straight forward and very knowledgeable. He knew all about the vehicle and was so helpful. Also dealt with Yasser who actually came into office on his day off to help me with financing. Best overall experience that I have ever had at a car dealer. I currently also own a Cadillac CTS but wasn't sure about buying a GM car for my son. Test drove Mazda and Dodge (same price range) but felt the Cruze was such a better car for numerous reasons.

Chevrolet sonic is a Great car from a great dealership

I purchased a white sonic lt on March 2/15. My daughters were with me and we really had a great time. The finance manager, mr. Yasser, Holiday and Jocelyn were very helpful in getting the car that I wanted. My oldest daughter was so happy with the way we're helped that she promised herself to buy her next car from Chevrolet of Irvine!?

Worst ever

The worst service organization I have ever dealt with. I've owned 4 Corvettes over the last 14 years. 2 have been serviced at this dealership in the last 14 months. Both have been physically damaged. Today I left my 2014 Corvette Stingray (which I purchased here) all day for some warranty work and an oil change. Arrived early for my appointment, had to get a work colleague to come and get me (no courtesy shuttle).By 5pm no word on progress...so I called, was told service adviser Dan Tross would call me back. NO call so at 6pm I walked to dealership. Arrived at 6:30pm. NOTHING had been done. They were too busy to #1 work on my car and #2 call me to update me and #3 arrange for a ride from work/to home etc.Doesn't matter how much you spend here, once they have your money you get treated like crap.I feel sorry for service manager Bill Howard, he's a nice guy but clearly senior management / owner doesn't give him the resources he needs to be successful.My friend drives a MERC that costs half what my Vette cost and he describes the service at the MERC dealer next door like "checking into a 5 star hotel". Chevy Irvine is like checking into a flophouse.

Great service

I like the fact the I was able to pick up my car at my convenience do to my work schedule, Mike was very friendly and I was able to keep the loaner until next day at no charge.Great service.

terrific first experience

everyone chipped in to overcome some obstacles and challenges from Mark [the owner] to Elmer [general manager] to Bill and Travis in the service department --- great first experience

Volt experience

Very pleasant but a bit of a long process. No problems at all. Our salesman was very nice and you could tell he enjoyed his job.

Great Service

Mike in service did an excellent job of meeting our needs. We are still waiting to schedule our repairs, but that's due to our busy schedule.

Knowledgeable salesperson! Smooth experience!

I visited a few dealerships in the process of purchasing my Volt. Randy was BY FAR the most knowledgeable on the workings of the vehicle. He was also great as a salesperson. He kept the process moving along but put no pressure on me. I felt like he really had my best interest in mind: courteous, friendly, accommodating, especially for my wife when she stopped by. In 40+ years of driving I have purchased more than a dozen new cars for my family. He rates among the best experiences.

Worst Customer service ever!!!! NEVER TAKE YOUR CAR HERE

I took my car here in May 2014 to have warranty repair work done on the power steering. At that time they "topped fluids" and certified that all fluids were ok according to their service records. In June of 2014 (approximately 1 month later), my brakes went completely out. I took the car in again for service. I was advised that the entire breaking system was out because "someone" put the wrong type of break fluid in. I reminded them that they were the last people who touched my car. They then claimed that it could not have been them and that the place that changed my oil [also in May of 2014] must have been the ones that put the wrong fluid in. This caused $3,500 worth of damage to the breaks. I was forced to commence a complaint with the Bureau of Automobile Repairs against them. After analyzing the testing it looks like there is water in the fluids [no foreign brake fluid] and that is what caused the damage. The representative from BAR agreed that Chevy of Irvine should have noticed the fluids when doing the check regardless of whether it was them or the oil change place to put the wrong fluid in. Had it been noticed when my car was there previously [or had they not put the wrong fluid in] it would been easily solved by flushing the braking system rather than causing damage of $3500. They still refuse to take any responsibility and when I asked to sell the car to them they of course lowered the value by the full amount of work they will have to do. I have been renting a car for an entire month while the investigation was being conducted and it looks like there will be no resolution with them without a lawsuit. NEVER go there. These people do not understand customer service and love to put the blame on "someone" else.

Great buying experience

Smooth and easy sale. Bought new C7 Stingray from Chris Hendrickson . Great guy hard working and made sure I got the straight forward deal I was looking for. Without a doubt worth a visit. Ask for the big guy Chris

Great service, clean facility,

We have a great service from Phil Neuer. That is one of the main reasons why we take our car to your dealership because of the great service we get from Phil and everyone.

Excellant service

My adviser Dan Tross always greats me right away, writes up my order quickly, keeps me updated and most important of all, gets me out of there with my vehicle fixed and on my way.

Great Service Department at Chevrolet of Irvine

My Service Consultant (Travis) was great. I have never had a better dealer experience in my over 40 years of driving.

Quick and excellent service

Quick and simple service. We can knowing exactly what we were looking for and when the model we wanted was in the middle of the showroom floor, they cleared out 3 cars to get it moved and ready for us. Great service.

An Excellent Buying Experience

Joe Burgess was the best salesperson I have experienced. He was very knowledgeable and personable. In the course of going over all the cars features with me, he mentioned the 0% financing special which is what prompted me to purchase the vehicle. If he had not been engaging enough to go over all the car features and been talking to me for an extended amount of time that wouldn't have come up in conversation and I wouldn't have purchased the vehicle. The financing portion of the buying experience was the fastest and easiest I have ever had as well. A very good buying experience.

Best car buying experience in Orange County, CA

My wife and I had a very good experience purchasing a new car from the folks at Chevrolet of Irvine. We would definitely recommend this dealership to friends and family. Thank you for the wonderful car buying experience.

Great Service!

Travis went over and beyond to take care of my service needs and he is a true joy to work with.

Cyndie Soo's Chevy Volt

Rotated tires and did recall on battery coolant. My back up camera, I thought was dark and sometimes there is a streak that runs down the screen. The technician explained to me that they were normal. The streak was due to Sun hitting it at a certain angle.

Superb Service!

Phil and Travis did a fine job of teaming up to get my truck repaired before the close of business so I had it for work the next day.

Chevrolet of Irvine...."ROCKS!!!"

Everyone was polite, courteous, and professional. I was treated respectfully and drove away in the car I went there to see. Can't ask for more than that.

Chevrolet of Irvine Service

Good work I can trust, friendly and helpful service rep (Phil) handles my account, shuttle to get me back to my office. Happy customer.

Very clean & organized shop.

Very good but not pleased with the extent of repairs needed on such a low mileage 1.4L Turbo Chevy Sonic. Front air dam bottoms out on all driveways too.

Good service, could have been faster.

Since I had an appointment for the service I felt it took a little long until the work was finished.

Service and then dreaming in the showroom

I will bring any Chevy of mine to you for service and do. I always walk onto the he sales floor while waiting. I traded my 2009 Corvette for my 2013 Equinox. Note: I would not consider buying my next Corvette from you if you expect me to pay any dealer markup regardless of how much I like your dealership.

Dependable car service

It is always easy to make a service appointment. I can depend on it that the work will be done properly and as requested. My car is always ready in a timely manner. Friendly and courteous service reps.

Great customer service

Its always a wonderful experience, and this time was no different. You guys set the bar on what customer service satisfaction is all about! Keep up the good work!

Friendly and knowledgeable sales team.

Your sales team was excellent. Willingness to follow up with me to set up my phones and show me how to use some of the other " bells and whistles" on my car was well above expectations.

Great service

Phil was very accommodating and helpful. I did appreciate the shuttle service to and from my home to the dealership.

Great Service

Your Collision Center did an excellent job on repairing the hood and windshield glass for my TradeBlazer. They did it on time and at a fair cost.

Great Service

My Yykon overheated due to a broken hose. I had it towed there and they had it fixed and ready for pick up in 3 hours. Amazing same day service. I dropped it off at about 1PM and they had it ready by 4. Great service ** for first time experience.

Great Deal! Best salesman!

I have always been very impressed with what I refer to as "The McPherson Dealership". That is why I am a repeat customer. This time my deal was even more amazing than last time. My salesman was a breath of fresh air! Excellent!!!

Disappointed

I dropped off my car at 7am. George was great checking in our car. had made the appointment for an oil change, the check engine light and to fix our key that has not worked in over a year and a half. George told me that Phil would be my advisor and would give me a call. He was scheduled for 10am. At 2pm, I called to find out what was going with our car. Phil was busy helping someone and had someone tell me that he would call within the hour. At 4pm, I still had not spoken to Phil and I called back. At this point, I spoke with Phil and he said that our car hadn't been serviced yet. I told him that I would need to come get the car and he offered me a loaner. I said that I would be there within the hour. He said that he should know more about our car by then. I called back a few minutes later and left a voicemail to say my plans had changed and I wouldn't be able to need a car until the next day. I never heard back from Phil with information regarding our car. I eventually had to call several times to reach Phil the next day. I finally reached someone in Service and waited for Phil to take the car. It was after 11am. He said that the car would be ready in about an hour. He never told me why the Engine Light was on.When I went to pick up the car, I just went to the Cashier and paid for our oil change. The key had a dead battery which I thought was odd because the key hasn't worked properly for well over a year. The Engine Light was covered by warranty. While we were waiting for our car, we had 2 people at different times ask us our ticket number and that was after I heard the cashier radio it. We, also, watch someone else just walk right out and have their car pulled around by the firs guy who asked our number.I never met Phil and it would have been nice to have had some contact and updates.

Great Service, Great Coffee

You have been my guys for years. Phil was my Service Advisor this trip!. Took me in as a late afternoon drive in, got the service done. Discovered Serp Belt cracked so we did that too. Home by 5:30PM! Way to go guys! Love ur coffee maker in Lounge ALOT!!!

Good service

Brought in car for tire rotation and inspection. To my surprise the car was returned to me with the exterior cleaned. I received and e-mail to bring in the car to have the below checked. Not clear to me that this was done or even the purpose of these checks. CHECK ENGINE, ELECTRONICS AND BATTERY PACK COOLANT CHECK THE SEALANT AND COMPRESSOR KIT EXPIRATION

Great Service,

Phil Neuer was my service writer. He is absolutely the best. He addressed all my issues and made sure that I am happy with my car and Chevy of Irvine's service department. It honestly was the best warranty service I have ever had. I will always ask for him when I return!!

Great dealership

It was a no pressure ever felt by the sale person. My sale's person was great he just took what I gave him and he worked his magic . thanks again for the best experience I had ever had in a dealership.

Best Experience buying a vehicle

GW was the best. He was very patient with us, no pressure to make a decision. Made sure we new how to operate everything our new traverse had. Thanks GW

A Job Well Done

I bought my car from your dealership when it was in Foothill Ranch and have been having it serviced at your facility, exclusively, ever since. I have absolutely nothing but good things to say about your customer service, professionalism, and attention to detail. I will continue to bring my car to Chevrolet of Irvine for the foreseeable future and; when the time comes, will buy my next car from you.

Efficient service

I brought the car and regarding a recall. They checked and found no problem. I was in and out in less than an hour.

HELPFUL SALESMAN AND LOW PRESSURE SALES

THE SALES DEPARTMENT WAS A PLEASANT EXPERIENCE. WE DIDN'T FEEL PRESSURED TO BUY SOMETHING, HOWEVER, WE RECEIVED ATTENTION FROM A KNOWLEDGEABLE SALESMAN. THE SALESMAN'S KNOWLEDGE WAS EXTREMELY IMPORTANT FOR US TO MAKE AN INFORMED DECISION TO BUY THE VEHICLE.

"Red Hot" Camaro

Chris and John provided us with incredible customer service. Our experience went very well and we love our new car. Bravo Zulu!!

Great service!

We enjoyed our experience at Chevrolet of Irvine. Wonderful, knowledgable and friendly sales people. The only area where I would recommend improvement is the length of time we had to wait for the purchasing paperwork to be done. But we understand you have a new computer system and that takes time to learn!

Exceptional Experience!

Our overall experience with Chevrolet of Irvine was superior. We initiated our contact with the dealership through a web inquiry. Your salesman, Randy Pittner, followed up on my request quickly and was extremely helpful. We then visited the dealership and Randy was very helpful working through our list of requirements and ensuring that we got the car we were looking for. From there, the entire team made our experience exceptional. You handled our trade-in, located the car we wanted, and financing quickly and efficiently (thanks). The entire team is to be commended for their efforts. Lastly, Randy made sure we understood the ins and outs of our new car and how the dealership is there to take care of us in the future. My wife and I will recommend Chevrolet of Irvine at every opportunity.Thank you.

Easy Peazy!

Alex, John and the finance guys were all so down to earth and friendly. This was a no BS deal and not stressful at all. My husband is a numbers guy and recognizes a good deal when he sees it and he definitely saw this one. Thanks guys!

Real People, Great Service!

This was a smooth transition everyone was friendly and did their best to get us out of there as quickly as possible as we were on a time crunch. Even the finance guy was helping out, he was very quick and efficient! Everyone is so down to earth at this location I would definitely come back and we drove up all the way from Chula Vista!

Great Sales Reps

Sales staff was fabulous! Alex and Jorge were friendly and accommodating. The Sales Manager....he was another story. It was all about him! Should always be about the customer.

Great Service

Was met promptly by service writer and was given an estimate. Work was performed well and on time and vehicle was immaculate when returned to me. The service department called a few times to advise of progress and when the vehicle would be ready. Staff was friendly and professional.

Great Fast Service

Came in for a oil change and they told me a bearing in the wheel hub was out. They ordered the part and I came to drop off the car and they gave me a free rental for the day. The next day my car was fixed. I was very pleased with the way they treated me. Phil in service was awesome

Great service

Randy and Ricky were very professional and provided excellent service. I would definitely buy another car from them even though there are two Chevy dealers closer to my house.

Routine service of my Colorado

Mike Burroughs was very helpful in getting just the service that I needed. My truck was ready on time as promised.

Everything Great Except Took Longer Than Expected

Everything went well except it took about an hour longer than expected (I was waiting). The customer lounge is first rate (really like the computer table and the excellent WIFI). The mechanics did a great job.

Great service but I want to rip my ears off.

I have new brakes and rotors, they currently squeak and hum. I asked that the dealership take a look at the issue but the sounds continue. I don't think there should be sounds with new parts. My old brakes didn't squeak until they were at the end of their life. I'm disappointed that this continues to be a problem especially since I paid several hundreds of dollars on the previous service.

DO NOT GIVE THIS DEALERSHIP YOUR BUSINESS!!!!

I wish there was a ZERO STAR!!!Absolutely the WORST experience I have had since I started driving at age 16. DON NOT GIVE THIS DEALERSHIP YOUR BUSINESS!!!! Dropped off my Tahoe Hybrid at 3:30PM on 4/23 and it took until tonight - 4/25 - at 5:30PM before it was ready to pick up. I have to call to get updates on what was going on. I can understand that they had techs out on Thur, but this is not my fault and they didn't even begin to trouble shoot until almost 3PM on 4/26. I was told at the time of drop off that it would be done by COB on 4/26. I had a car rental since they don't have service loaners so it cost me almost $400 to ultimately have a new 12 volt battery installed!!! I understand the people call out sick, but why should I pay for extra days of a car rental when it was completely the dealerships fault! I stepped into the service managers office to explain that they have lost my business and he didn't even respond - just sat in his chair. Not one word and he didn't even come out when I was putting in my kid's car seat to discuss. This really put to rest that I will NEVER come back and will do everything I can to STOP ANYONE from going to this dealership. I am a pretty easy going guy and would have been fine if they would have covered the second day of the car rental since it was their issue and not mine. I received basically a $20 discount on the battery!! Just UNACCEPTABLE for a business that relies on repeat business.I will guarantee that they will respond to this post with a "canned" reply that will do nothing to fix the issues this dealership has. Just review negative comments on this very site to see past replies from the dealership.Do yourself a favor and DO NOT go to this dealership for service and I wouldn't even go/recommend this dealership to purchase a new vehicle as they just don't deserve your business!!Cheverolet of Irvine if you would like to discuss this you know how to reach me. More than likely they will just completely ignore this as the service manager did when I spoke with him.Thanks for driving away a customer!!!

Thanks Chevrolet of Irvine!! Clean and Friendly!!

Thanks Chevrolet of Irvine!! My vehicle was repaired quicker than expected which is always nice! Michael Burroughs in the Service Department was Awesome.

Chevorlet of Irvine

Sales person extremly knowledgeable about vehicle and very helpful. sales manager very helpful in pricing and finance dept. quick to excute the paper work. Very Happy.

everyone is a preferred customer

You guys rock! Our salesmen Sheik Shah was not only friendly and knowledgeable but funny as heck! We leased TWO cats from you and got out of there faster than I thought! Everyone was friendly and accommodating. Thumb up A+++ service

Good service, excellent facilities

For the most part, a pleasant experience. I still have not had the tire that loses pressure fixed. It has been losing pressure since I bought the car in January.

oil change, Monday AM

Nothing out of the ordinary...It was an oil change, done on time and my truck was washed. I worked most of the time at one of the lounge work stations after walking the lot checking out the new trucks.

Outstanding customer service

Alex Gonzales my sales representative was very helpful and made the process that much easier. He answered all my questions and was very knowledgeable about the vehicles. Ricky the credit manager made it possible for me to get into my vehicle with an affordable payment.

Great Experience

My experience with Chevrolet of Irvine was outstanding at all levels including extremely knowledgeable and professional sales personnel, honest dealings and a willingness to work within my purchase parameters. Overall, an A+ experience.

Exception service

Had trouble with the internet. Called Irvine dealership and John very quickly had Bob call me for information. Bob was very personable and comfortable to deal with. The entire staff was friendly and helpful

Nice dealership. Helpful sales and finance people

Our sales person came in on her day off to complete our purchase and was extremely accommodating and helpful to us.

Great car buying experience

Great place to shop for a car, no pressure, friendly sales staff, and an unbelievable deal on a car. I was shopping for a car for my daughter and we both ended up with a new car. Thanks so much. Will recommend you're dealership to anyone I know looking for a car. Thanks again. Mike Fenter

Car broke down on freeway

Originally from west hills. My truck broke down on the way to Arizona and hauled to your service department on Sunday. Mike called the next morning ASAP and was a pleasure to deal with. We happen to be moving to san clemente and will go no where other than your service department for both my Chevy and my wife's gmc. Simply the best!! I already put mikes contact in my phone.

Great process, except the final paperwork

Everything was great except the finance guy. He was way too pushy and tried to make me feel guilty for not purchasing a warrantee. He tried to scare me into it by saying I had never owned a car with so many computers. I almost walked out.

Great Service

Quick, Courteous and honest - Vehicle towed to Dealer and they quickly went to work on the car and took care of everything - working with me and my insurance company.

Great detailed and Friendly Service

David was fantastic, he explained anything and everything to me about the dealership and my car. I went to multiple dealerships and he was by far the best!

Friendly people, great service, great waiting area

Everything was perfect. The service was properly completed and my car was ready ahead of the promised time as I was a "waiter". My service advisor, Will Campbell, is a pleasure to work with.

jesus Bahena

First I was told that it was only going to take one hourit took them 6 hours and a half. But other than that it was all great

Did what it takes to get the car repaired fast

They worked very hard to get the part needed as fast as possible from GM and to get it installed quickly and correctly.

They guide you to buy the right car

It was more guiding me in a purchasing decision than typical pressure to sale a car in dealer, thanks to Randy Pittner.

New truck

Johnni was really helpful and honest. It did take a long time to get vehicle washed and ready for delivery, but that wasn't salespersons fault. We felt we got an honest price for the vehicle and we really like it!

Clean facility and good service

It took awhile to be approached/acknowledged by a service rep, but otherwise service was great. Requested tasks were performed and I was notified of a minor battery leak - had an idea that battery needed to be replaced soon. Would've been helpful if I was notified before arriving so that I didn't have to wait to fix while waiting. Mike was courteous and provided me bottles water while I waited - definitely appreciate the thoughtfulness.

Excellent Experience

plesant and enjoyable experience. they made the whole process go easily and smooth. I will reccomend Chevrolet of Irvine to anyone that asks.

Love the Volt

Randy was cool, he hooked me up, I also learned some electrical wiring tips for my plug in. Also Shah was pretty cool, Assalamu alaikum my friend.

great internet sales

Our salesman new numbers , didn't play games , caves us what we wanted. Best experience ever. It was late on a Sunday night, no maintenance personnel where there and while we were doing the financing he washed the truck in his suit.

Friendly and helpful

I had an excellent experience at your dealership. All the sales people were so friendly and helpful. It was just easy and flowed.

Amazing service

I was recommended to chevy of irvine by a family friend. Ive been treated horrible at previous chevy dealerships, but not here. Ricky Zimmerman worked above and beyond to get me into my car with every possible bell and whistle on it. Anthony williams was very knowledgeable with any questions i had, and kept in great contact with me regarding everything with my car. I will definitely recommend all of my friends and family here.

Always treated with kindness and a smile...:)

Once again Bill Howard-Service Mgr and Mike in Service department came through with awesome customer service and....these 2 gentlemen are a true asset to the Chevy family and are always top notch with kindness and customer service...they greet you with a smile and with some of the days I have that helps make my day...:)

Excellent sales and service staff

My salesman Bob Skeffington always follows up with me to let me know of upcoming services for my new car and always makes sure that I am completely satisfied with the results. .

Helpful service

The service team conducted the expected oil change and tire rotation. I was surprised to hear there was a recall that I didn't know about, but the service readily took care of it.

Corvette service at Irvine Chevrolet

Although my experience is limited to my initial visit on March 10th, I am anticipating that over time, all my eperiences with the service dept. will be above average.I chose Irvine Chevy to buy our new Corvette with serviceafter purchase being a significant factor, and I am anticipating the best from your sevice dept.

Chevy Equinox FWD LTZ Purchase

Our salesman, Jayson made the entire process painless and enjoyable. Everyone we met at the dealership was friendly including John Green and Mike Burroughs.Thank you,Clint

Outstanding service and really nice people.

Outstanding service as always. Mike Bureroughs is so easy to work with. Always happy and sees that the job gets done right the first time.

Great service

Randy, the salesman, did a great job. I'm very happy with my new Cruze and the good service that I've gotten at your dealership. My only concern is the misleading information I received in the mail from General Motors regarding payment of the last two lease payments on my old Chevy Cruze. It would have been a dealbreaker if Randy had not been able to negotiate your dealership paying those two payments for me.

Received excellent service on the repair of body and...

Received excellent service on the repair of body and under carriage damage to my SUV. Excellent communication from Johnny regarding keeping me informed of the repairs. Office staff very helpful and courteous making sure I was happy with repairs and service. Highly recommend Chevrolet of Irvine for all your service needs.

Great Customer Service

I went in to get a bed liner installed in my 2013 Silverado and I was told it would take 3-4 hours. I received a call an hour and a half later and my truck was ready! Also I needed to get a new key fob for my Pontiac Grand Prix and this was taken care of in 30 minutes! Great job and great customer service! Thank you folks.

Great dealership and great customer service

I always get great service there at that dealership and Phil neur is a great person to deal with as long as he is there I will come back thanks

My family and me have been dealing with this dealership...

My family and me have been dealing with this dealership for many years back when joe mcperson owned it and we have bought several cars from them in the past and we love the service and friendly phil the service rider there. The sales people are nice and easy to deal with. Also they make follow up e mails to make sure I am satisfied on my service. Thanks

Great experience, great dealership.

I had a great experience. Greeted right away. Super friendly staff. Was very happy with ther deal we were able to work out.

A wonderful car buying experience.

All questions were answered. There was never any type of pressure to purchase or upgrade our choice and this made for an enjoyable experience.

csutomer service

Bill Howard and the rest of the staff always go beyond customer service each and every time I have my vehicle serviced...they are the BEST!!!!

Very supportive and understanding

I am recently divorced getting ready to sell my home, but needed to get a car for myself so I could give my daughter my current car. My financing was challenging along with my income and credit. Your service team, Mark, Randy, Ricky...were amazing and kept me informed every step of the way. I was so pleased with the service. Thank you!

Simple work

Got the car back after it went in for only an oil change and alignment. Got it back and it smelled like oil for a few days. Had to return for the oil smell. Treated well at this dealership, staff cared

High performance dealership

I've purchased cars at two dealerships since I moved to Orange County in 1987. Chevrolet of Irvine is one of those dealers and I don't see buying from any other.

Great Service, Professional Sales Team.

John Morgan and his team did an excellent job of getting me into the right vehicle for our family's needs. The sales process was very smooth and seamless. What was promised was what was delivered.

Best car buying experience

This was the absolute best experience with purchasing a new vehicle. Your salesman, Mark Milazzo, provided me with all the information about the new Chevy Volt. Your sales managers did an excellent job of understanding my budget and painlessly negotiated a fair price. Even the experience with Joan, the financing manager, was pleasant and painless. So far I have throughly loved my new Volt, and sharing my experience with all family as well as friends. Chevrolet of Irvine has my business.

Exceeded my expectations

Dear Mr. John Morgan, I would like to thank you for all your help in choosing the right package for my needs. The Traverse 2LT that you put together for me exceeded my expectations. I am so proud and happy to be the owner of my new Chevy that I had to tell you so. Chevrolet of Irvine is truly lucky to have a Person and Manager of your caliber. Thanks again, Michael A. Rangel

Timely repair, great service

Dropped off the truck am (glow plug failure #1), caught a ride from customer service home. Everyone was helpful, polite, and efficient, p/u in pm.

Oil Change

I had an oil change. Service was quick and I love the fact that my car gets a basic wash as well..that is a huge benefit to having my oil service done here.

You're in good hands at Chevrolet of Irvine!

I actually look forward to bringing my vehicle in for service at Chevrolet of Irvine! This is because of the professionalism of all personnel especially my service advisor Phillip Neuer. He keeps me well informed on the status of my vehicle and when repairs will be complete. He recently has been assisting me with some warranty concerns that were necessary. The high level of service he provided greatly diminished my inconvenience and frustration with these premature part failures. The new and improved service waiting area also was appreciated.

Great service and good Service Technician

My service technician is Dan Tross. He listened to what I asked him to do and also needed to have something checked out. He was polite and courteous. The work was done while I waited. When it was completed, Dan came to the waiting area and told me what was done and the problem I asked to have checked out was taken care of. I also appreciated having my car washed. It really was dirty. Thanks till next time.

Auto Repairs

Chris made sure everything was ordered on time & was done expeditiously. I had my transmission rebuilt, 4 new tires put on with a wheel alignment, had a defective part on my stereo console replaced & my faulty airbag repaired. I brought the car in Saturday afternoon when it suddenly started making a terrible noise. I got it back on Tuesday afternoon. I am really grateful for the very prompt service. I rely heavily on my car & I am lost without it. Even though I got a loaner car, I have a gate pass, carpool stickers, toll road pass, garage door opener, school parking stickers & navigation in/on my car. I drive more than a hundred miles a day. Thank you to the team for getting me my car back so quickly.

Great service!

Excellent is the word I have. I have followed Mike Burroughs where ever he is at. Even though my truck is a GMC and I did not buy it through Chevrolet of Irvine, you guys still treat me like I bought my truck at that location. Great people, great work.

great service

I have only one complaint...not serious, but one I know you would like to hear. Every time I get my car back from the carwash (after being servced) it is streaked from the towel (chamois?) used to dry it. (My car is white so the streaks are gray.) They are the types of streaks that come from a dirty rag, towel or chamois and have to be rubbed out with a "dab" of car wax. The solution is simple: Clean towels (chamois) when drying the car. Like I said, it's not a serious complaint...just an irritation. Thank you again for all your wonderful service. I plan on getting my oil changes from you even after the warranty expires because I trust the work you do.

Volt Charger

Met with the Service Advisor and he immediately handled the situation. My Charger for the Volt was not working. He took it to one of the Technicians and they immediately diagnosed the problem as the unit was non-functional. They had one in stock and I was out in less than 45 min!!Great service!!

Process needs improvement

Process is in need of improvement. Car was ready and sitting outside service area at least 15 minutes before paperwork was completed and delivered to cashier. Service rep was good, but said he had problem with entering something in the computer that should have been covered by warranty. I don't believe it was his fault, but the process (computer application) needs to be improved.

car experience

I had a great experience with the dealers and the staff especially johni she helped me and understood my situation and she fulfilled my needs I am very happy with my vehicle. Thankyou to johni and her sales manager for helping me.

Nice Place,good staff

Nice dealership,good coffee , Will and Fernando took good care of Me.Only hangup was with Enterprize ,Slow to get picked up,porter gave me a ride after 30 min. of waiting.

Great service

Brought my suburban to Chev of Irvine for a basic service. I was pleased when the wait was less than what I expected. The service employees were very friendly and attentive.

A very Happy, customer

Johnni stroller was extremely one of the best sales people I have ever met and very helpful, unbelievably quick at getting the job done. extremely satisfied. everyone in the company was very polite and nice, II am very happy with my new car. Thank you Thank You Chevrolet team it was awesome.

Service

Very nice, friendly & Helpful. They had my car for a week which was ok because they lend me a new rental car to drive. I had my car for 4 years and always had service at this dealer. Great staff.

impecable service

incredible service, helpful attitude from everyone, no wait even though I've failed to make a prior appointment...I cant say enough about how satisfied I am. Keep up the good work!

Buying time!

Bob Skeffington, our salesman was very professional and spent all the time necessary to acquaint us with all the new features of the car. A very comfortable stress free experience which included a visit with the service manager.

Fast and friendly service

I brought my Chevy Cruze in because of a "Check Engine" indication on the dash-panel. I was promptly greeted and explained to the service writer that the "Check Engine" indicator came on the night before but was off the next morning when I brought my vehicle in. I left the facility but at 4:30 that afternoon, I had not heard from anyone regarding the status of my car. I ended up calling in and was then told that they had just finished up with the repair and was told that I could come in to pick it up at anytime prior to 7:00pm.

I would buy another car there

# 1 Excellent# 2 10# 3 I would buy a car there again, and I have not said that following the last 4 car purchases at other dealers. Facilities is not 5 star because the lounge wi fi was not working on a follow up visit to dealer and no one working on Sunday could address it or acted like they cared that it did not work. Wasn't just me - no one in customer lounge could log on.

Great Team

Chris and Will in service were exceptionally helpful in assisting with a vehicle replacement. Bob is sales did a great job of supporting the opportunity. Great team.

AMAZING placeAMAZING STAFFSOLD

I had the most AMAZING experience with this dealership starting with my salesman Alex Gonzales to the Mgr Gary, Mark and EVERYONE.I have bought ALOT of vehicles but these guy's go above and beyond for their customers.I WILL be switching my Co.and my personal business to Chevrolet of Irvine..I CAN'T THANK YOU ALL ENOUGH..NO HASSELNO PRESSURE and VERY PROFESSIONALI had the BEST experience that is really hard to put it into words.THANK YOU AGAIN and not only have you won my business..you have won my heart..and BELIEVE me when I say this... I own a lot of vehiclesapprox. 17.and I WILL BE BACK.No more TUTTLE CLICK or R.S.M.FORD..I WILL RECOMMEND CHEVROLET OF IRVINE to EVERYONE. I own my own business and it is refreshing to know there are STILL people out there that truly care about customer care and QUALITY service!!!!!

impala

Our first visit was back in November and the sales person told us that what we were looking for they didn't make.After driving rental cars we new better. We almost bought a Nissan.

Go See Bob at Chevrolet of Irvine!

Our salesman, Bob, was very knowledgeable and made the process of selecting and leasing a 2014 Chevy Cruz for my daughter a very easy decision. He took the time to introduce me to the service manager and everyone made me feel welcome. I am confident that I will be well taken care of at Chevrolet of Irvine.

Easy

The experience was easy & pleasant! The sales rep was great & explained everything I needed to know. I have always hated buying a car because I always feel pressured. I did not in this case, thank you!

I found the vehicle I liked posted on the dealerships...

I found the vehicle I liked posted on the dealerships website. The price seemed too good to be true and it was, they posted the incorrect price. After Matt called his manager, they decided that since it was a trade in and no one will likely come to a Chevy lot looking for a BMW, they honored the incorrect price and took a loss on the car. I really didn't even negotiate very hard. They realized their mistake and helped me out. Of course they pushed hard for the warranty, but they were able to come down on that as well. Stellar service all around.

Thrilled with the great service

I was pleased with the complete professional service I received to repair my Tahoe in preparation for a long-road trip. The vehicle was ready as promised and with a car wash! Thanks.

Great Service Disappointing Estimate

I came in for an estimate on repairs. Everyone was very helpful. The estimate took quite a long time with no charge. Waiting area was nice. The part on my car, that was getting an estimate, was in worse condition when returned and the estimate was very high. Customer service was excellent, but wait time, cost, and abuse to part was not appreciated.

Great buying experience

Your staff did a great job with my purchase. The car I wanted was not in stock at the time of my visit, but by mid afternoon the car with the color scheme I wanted was at the dealership ready to go. The purchase process was quick and easy. Thanks again to Mark and the rest of the staff for making my purchase a no hassle experience. Mike Tope

Great customer service representative

Part no longer available from GM. Mike in Service kept at it and finally found the needed part. Mike deserves a pat on the back for this one. Grace Post

Great service, helpful staff, honest, trustworthy

Johni Stoller was amazing. Extremely helpful and attentive to our needs and our budget. She made the car buying experience very pleasant. We now have a perfect vehicle for our daughter who will be born in the next few weeks!

Silverado LTZ Service Appointment

All details were well handled. I called Chevrolet of Irvine for a service appointment, spoke to Will Campbell and he took care of the rest - service of my 2011 Silverado LTZ and a minor warranty issue. Very Professional

Great service,clean dealership

I've had another excellant experience with your clean dealership and professional staff. Thank you very much and Merry Christmas and a happy NewYear to all at Chevrolet of Irvine!

graet service and kind helpful personal

Had a recal letter on a cruze we bought a year agoWe brought the car and well it was all easy from thereMike the man that helped me was great I will definitely Go back to that dealer and buy more car's

Great service

I was in Chevrolet of Irvine for an oil change and tire rotation. Reception was very good - I was helped immediately. The wait time was less than what was estimated, which is always awesome!

Excellent customer service, great staff!!

We had a wonderful experience with everyone at Chevy of Irvine. The sales staff there treated us like family. We were greeted by the nicest lady by the name of Shannon Curren and she directed us to the sales department. We never felt pressured or over approached. Gary Russo went above and beyond to make the experience the best. Kirk Sewell was an excellent sales person and Robert was very knowledgeable. The financing dept was fast and easy and we love our new car!! Thank you to everyone at Chevy of Irvine! We will refer many customers your way!

Great Service,Exceptional Staff,Clean Facility

My experience was what I have become used to at Chevrolet of Irvine, EXCELLENT! From my very professional and courteous service advisor,DAN TROSS,the service manager Ray and including the service cashiers.Thank you for EXCELLENT service.

Superb customer-focused service.

As always, the service department was courteous and professional. In this case, Will was my service rep and he was exceptional. I received a follow-up call from him after the work was completed.

Great service, great car!

We are extremely satisfied with our experience at Chevrolet of Irvine! Randy was very helpful, very personable, and didn't make us feel pressured to buy. We will definitely recommend Chevrolet of Irvine to any of our friends looking to buy or lease a new car. Thank you for the great service!

Great service team !!!

Bill Howard and his service reps are awesome !! My only concern is that we are having such issues with a 2007 Corvette with 72,000 miles and have now had 2 catalytic converters replaced. To GM- this should NOT BE !!

They did what they said they would and more!

My truck was ready before the time promised, it was freshly washed and all the repairs were done. I worked in the lounge the whole time which makes for an efficient process.

Great Team that Works with You

I dealt with Orlando and Justin in sales and John Morgan and Marc Jones , sales managers. All were extremely helpful and accommodating. John remembered me from a previous purchase a few years ago and went above and beyond to located the vehicle with the options I wanted and in the color I wanted. He also worked to find me every available discount to get my final price where I wanted it. Will certainly be back!

Bill Howard has been the Service Mgr at the Irvine Chevy...

Bill Howard has been the Service Mgr at the Irvine Chevy store for more years than I can remember. He has always genuinely cared about the customers and has a great crew working with him.Very knowledgeable in his field and I respect his judgement when he advises on whether service is needed or not! Sh goal is to keep his customers happy and he has far exceeded my expectations!This is one of the many reasons I have purchased (4) vehicles from Chevy of Irvine for my wife, daughter and myself. They are very competitive in sales, but just as importantly, they stand behind their product!I will continue to refer others to Chevrolet of Irvine as well.They have certainly earned my loyalty!!

Outstanding Sales Department/Chevrolet of Irvine

Anthony Williams and the entire Sales Department at Chevrolet of Irvine provided a "user friendly" experience in our recent lease of a new Chevrolet Cruze. My wife and I appreciate our fine relationship with over several years with this dealership under the leadership of Mark Dershem...a leader of integrity. Russell & Judy Williams

Anthony Williams

We would like to extend our appreciation to Anthony Williams of Chevrolet for his professionalism, knowledge, insight and support. He was the perfect person to encounter and engage with as we began our search for a vehicle. He was nice, genuine, answered ALL our questions and understood that we needed a bit of time to make our decision. We would highly recommend Mr. Williams to anyone that is searching for a vehicle. Thank you!

Best Car Buying Experience Ever

It was without a doubt one of the best car buying experiences my husband and I have ever had. Randy, Dave and especially Ricky Z were very helpful and informative

Excellent Service before and after the sale.

Every visit to Chevrolet of Irvine has been very pleasant. The purchase process was smmoth with no pressure and the price was as agreed with no last minute add ons. I've had the car serviced three times and the experience has been positive each time. Very friendly and competent personnel in both areas.

A Pressure-Free Transaction

We were greeted by Ricky Zimmerman at the showroom of Chevrolet of Irvine. We did the test drive on the 2014 Volt and ended up taking it home that night. The whole process was smooth and pressure-free. Ricky is courteous and goes out of his way to explain things. Thank you.

No hassle no pressure Internet Volt

David was very helpful and honest. And in the timeline I had, the process was quick and easy. I love this car!

We were greeted by Ricky Zimmerman at the showroom of...

We were greeted by Ricky Zimmerman at the showroom of Chevrolet of Irvine. We did the test drive on the 2014 Volt and ended up taking it home that night. The whole process was smooth and pressure-free. Ricky is courteous and goes out of his way to explain things. Thank you.

We always work with Phil N. for many years and have 2...

We always work with Phil N. for many years and have 2 SUV's. We always have a positive outcome with Phil in Service. He is always honest and willing to help when there is a problem. If there is a special going on he will let you know and try to give you the best price and let you know if what you need is necessary.

No pressure

It was good; low pressure, salesman went the extra mile to explain all the features we could think of. The Volt has more features than can be grasped in one sitting though. The staff should learn more about the price of electricity and the cost to install chargers etc to help buyers make a more educated decision. It would be nice if they could set up the visit with the people who install chargers. How much my electric bill will increase and what my options were, was a source of anxiety.

Honest and Easy Going Salesman

Eric was stright to the point without the running back and forth game that most dealerships play. Treated my wife and i with an amazing amount of respect. Couldnt have done anything better.

I've been in the market looking for a new truck. I...

I've been in the market looking for a new truck. I visited several dealerships before arriving to Chevrolet of Irvine. I got there because they had the closest match to the truck I was looking for. Specifically, I wanted a Silverado LTZ Z71 with trailer package and downhill assist. Well they had everything but the downhill assist. I first emailed with the Internet sales director Ricky Zimmerman, who was very prompt and professional. Personally I am a manager for a major bank so I can be critical of service and professionalism down to how one looks professionally and conduct themselves. And let me say how blown away I was with Ricky. I've owned luxury sports cars as of late (Audi S5, Lexus IS-F) and am use to outstanding service and Ricky blew any previous experience out of the water. WOW! Was my response. We then came to the point for a test drive. Ricky told me he was going to hand me over to his truck expert. So I'm think ok here's where the hick up is gonna be as I don't like be bumped around from salesman to salesman. Well I was wrong. I was introduced to Richard Fleming who was an absolute professional and the best truck expert I've ever spoken to. The dude knew it all. And he even impressed the Misses as he offered her to test drive and asked for her opinion even tho the truck was for me. I bought the truck. They took excellent care of me but the truck didn't have the downhill assist package. Well Ricky and Richard threw it in to make sure I was happy and that I would have a memorable car buying experience. And let me enthusiastically state it was the BEST!!! 10 out of 10, 5 Stars, Perfection!

Silverado

We had great service and great people that helped us find the correct vehicle we were looking for.

RANKED # 1 IN MY BOOK

CAME IN LOOKING FOR A USED SUV LEFT WITH A NEW 2013 EQUINOX LOADED!! THANKS TO ERIC SAWYER. SAW A HAND FULL A SELLSMAN AND ERIC CAME OUT OF NOWHERE GREETED ME ASKED ME WHAT I THOUGHT ABOUT A NEW SUV I SAID COOL AND BOOM OFF I LEAVE WITH A CAR THAT I THOUGHT I COULDNT AFFORD!!! STILL IN SHOCK IT ALL HAPPEN SO FAST FAST! THANKS AGAIN TO MR. ERIC SAWYER AND ALL OF THE CHEVY STAFF. HIGHLY RECCOMENDED!!

GO TO WORK FOR YOU!

I REALLY WOULD RECOMMEND COMING TO THIS DEALERSHIP AND TALKING TO ERIC SAWYER! HE HELPED ME OUT AND NOT ONLY KNEW WHAT HE WAS TALKING ABOUT BUT HE ALSO LISTENED TO ME AND PUT ME IN THE VEHICLE THAT BEST FIT MY SITUATION. I AM NOW RIDING IN THE CAR THAT I HAVE BEEN WANTING FOR YEARS ALL THANKS TO ERIC SAWYER AND THE REST OF THE HELP FROM THE IRVINE CHEVEROLET STAFF!

CHEVROLET OF IRVINE #1

ERIC WAS GREAT IN HELPING ME WITH MY VOLT!!! AGREEING TO PRICE WAS SHORT AND SWEET. WAITING FOR FINANCE TOOK A LITTLE LONGER THAN I REMEMBER BUT OUR SALES MAN TALKED OUR EAR OFF AND MADE THE TIME GO BY A TAD FASTER. MADE BOTH MY WIFE AND I FEEL COMFORTABLE/AT EASE. THE KID HAS A FUTURE N SALES. THANKS AGAIN ERIC FOR ALL YOUR HARD WORK

PRETTY ENJOYABLE TO SAY THE LEAST

I went in yesterday to look at a used car I saw online for my grandson. As soon as my foot touched the ground, I was greeted by a polite and well dressed young man by the name of Eric Sowyer. He was vary excited and kept a smile the hole time I was with him. All though the car I saw online was already sold, Eric walked me around and showed me everything he had on the lot and must have offered a test drive in atleast 5 cars that I thought my grandson would like. But unffortnatly I was on a little time crunch being I was on my lunch break. As we walked back to the showroom to grab his card he introuduced me to an older gentalman by the name of Gary or Tarry. He was polite as well. Im am 57 years old but 21 years old at heart, I have been buying cars for a while now and I will rank this dealership number 1 on my list. Oh and Eric noticed that my Lic. plate frame was faded and went ahead and put a new Chevy Of Irvine plate on for me. Thanks again to the both of you L Winson.

Eric Works Hard!!

thought the service was great, had no problems, they worked with me until they got me into what I wanted. wouldn't change anything.

Nice facility with a very helpful staff

My Experience with Eric was great and he was a huge help and made the buying experience very comfortable. I went to 3 different dealers and came back because of feeling comfortable here with him.

Really Poor Service

I drove from Riverside to see a car I was interested in that was advertised online.They wouldn't show it to me The salesman was helpful, asked his boss twice to let him show it to me, but the boss wouldn't go for it. Said it wasn't ready yet. Didn't care that I'd driven a long way. Didn't have any explanation why they had a car advertised that weren't ready to show. Guess I should've read these reviews first. No wonder there were no other customers in the place.

Service Department

I went in for my keyless entry remote because the department said this was the problem. I purchase the remote, fro $90.00 and then the service department tells me I have to schedule an appointment to get it program. They weren't busy and work on it. Found out it wasn't the remote. it was the reciever. They wanted to charge me for a new one at a price of $300.00. I said "No Thanks" and went back to the department to get my money back for the remote that I purchase. They said that it would have to be credit because it was open. I explain that I wasn't the one that did it. It did matter. I just walk out. Never again will I use or recommend them to any one.

DO NOT TAKE YOUR CAR FOR SERVICE HERE! Look at all the...

DO NOT TAKE YOUR CAR FOR SERVICE HERE! Look at all the number of bad reviews they have on YELP and consider all your options! I got ripped off here. My truck was towed there and would not start. They charged me $110 for complete diagnostic and for a total of $500...told me they had to remove the injectors and charged me $50 for gasket kit and then tell me the short was located under the injectors. I drive car home and same night car stalls again. I have the truck towed there again and they charge me another $110 and they have the nerve to blame Pep Boys and that Pep Boys left the wiring harness and plug wires on the exhaust and that is what caused the 2nd stall. REALLY????? Your mechanic didn't see all the plug wires and wiring harness hanging on the exhaust the first time you charged me $110 for the diagnostic and now you want to blame Pep Boys?????? Very poor ethics and workmanship and this is why no one trust dealerships or the auto industry for anything. Their mechanics don't have the decency to put the plug wires back in their clips and give back my car with burnt plug wires touching the exhaust, and 3 of the plug wires were burnt to the inside material, which was a major liability and my car could of caught on fire or I could have lost control of my truck when it stalled again and could of made me crash!!! They offered me $110 for 2nd trip cost, only if I removed my bad review on YELP and I refused and I am now disputing charges with VISA and my credit card company and taking them to small claims after that. I also reported them to the BBB and they didn't respond to my complaint so the complaint stays on BBB's site for others to see. DO NOT TRUST YOUR CAR HERE! YOUR LIFE WILL BE IN DANGER with how they work on your car and miss simple things and take no responsibility. They are a disgrace to the auto industry! It's obvious all the 5 star reviews on YELP are their family members posting for them. So sad how low they go to add good reviews. Sad!

Not my favorite dealership!!!

Purchased a used truck..pointed out a defect prior to signing. A couple days later issue on defect became a replacement....Chev. of Irvine sales manager could care less. I complained to Matt Tupa...he asked what they could do for me. I have spent weeks chasing him down...shouldn't it be other way round?! Received some sort of $250 credit on another used car?! (Why would I return). I had extra expense to get fixed elsewhere...I must say the service dept. is pretty decent and honest.

DON'T BOTHER

They lure you in with a car. As they tell you they won't play games, they do. They start with the numbers game. Then they ask you to meet half way. When you do - they said their portion of coming down was lowering the sticker price to the internet price and that was not the figure we started out with. In the email, they apologized but said cash wasn't good enough...they wanted a trade in also.

Didn't work hard

This dealership is the closest to me, it would have been great if they were willing to do the work to earn my business, but they were not. So I bought somewhere else. I may see how the service department is. I hope it is better than the sales department.

Worst Buying experiance

This is the place that makes you feel good. Then they stick it to you. These guys are crooks. I bought a truck with warranty after a week i took it for some noise it was making and they tried to charge me for it. Then when i went to complain to the general manager they claimed it was accidentally fixed and it was ok for me to take. There are many other dealers to purchase from. They have nothing the other guys don't have. Stay away from this dealer.