Shults Resale

I will go back to them when I'm looking for another vehicle

It took some time, but they work with me and gave me a great deal. They were a pleasure to work with the salesman Alex work very hard. I will go back to them when I'm looking for another vehicle keep up the good work. Thank you

Very friendly employees

Went in to purchase a good quality used vehicle. Didn't feel pressured at all to buy a vehicle. Very friendly people to deal with.Got what I wanted for my used vehicle. I purchased a 2015 Chevy Silverado wanted a couple things added to it and they worked with me on that,it all came out great! I would definitely recommend this dealer to anyone wanting to purchase good quality used vehicle.

Fantastic Service!

Jennifer DePasquale helped us find exactly what we were looking for, a used vehicle with low miles and a reasonable price tag. The team even stayed an hour-and-a-half past closing to get our deal finished so we could take our new car home! We've purchased 4 vehicles from Shults now, and every one has been a great experience. Plus, the service department at Shults Resale Dunkirk can't be beat.

New car

Great service did everything she could to get me in the car that I wanted at a reasonable price would definitely recommend to a friend and will come back for next purchase.

Used car shopping made extremely easy!!!!

Jenn D at Shults Resale is definitely the one you want to deal with. I walked in, told her what I was looking for, how much I could afford and where I wanted my payments to be. Literally 20 mins later I was test driving my 2011 GMC Acadia. Before the test drive was over I talking numbers and making a deal. I am so happy with my experience at Shults and Jenn and I will now shop no where else when car shopping. You have a lifetime customer. Thank you!!!!

Great service, very clean facilities

Alex did an awesome job listening to my need and wants in a car. He did not try to sell me a car I didn't want. He was very helpful in showing me all the features in my new Ford Fusion and how to use them. Steve is an awesome guy! He is hilarious for the finance guy! Overall my experience was excellent. I will defiantly go back when I am looking for another car. I will recommend them to any one I know that's looking for a car.

Great service, clean, freindly staff

We had a really friendly staff member,jesse hugg. He worked with us. He was nice, and helped us through buying process. Schultzs is and nice and clean facility. Buying process went buy smoothly.

Heather's New Car

After totaling my car, Mike and Jesse were very helpful with assisting me for finding a very nice new car within my price range that ended up being nicer than the car I totaled.

I don't have anything bad to say

After my car was totaled, I didn't have a lot of time or money to shop around for a newer used car. Shults Resale was recommended to me by my collision body shop. The workers at Shults were very accommodating in helping me find a VERY nice car within my price range quickly. They were very friendly as well.

Professional group

We recently purchased a Kia Sorento. The sales group did not pressure us and made us feel very comfortable. There were a couple minor issues with the vehicle which they took care of prior to getting the vehicle to us. Also, there was one issue that came up about a week after we purchased the vehicle and again they took care of it with no problem. I would highly recommend this group and our salesman, Sam DeJohn.

Great expericence

We recently purchased a Kia Sorento. The sales group did not pressure us and made us feel very comfortable. There were a couple minor issues with the vehicle which they took care of prior to getting the vehicle to us. Also, there was one issue that came up about a week after we purchased the vehicle and again they took care of it with no problem. I would highly recommend this group and our salesman, Sam DeJohn.

Very nice people

Jenn D is awesome! Very patient and understanding! I definitely recommend people to go to her If your looking for a new car!! An overall friendly atmosphere and I love my new car!

Shults Fredonia

Very helpful service - not the pushy sales experience I've had before. They drove a car over from their Jamestown lot to their Fredonia lot for me to test drive and I left with the car that day with a payment plan I was happy with. I would recommend this dealership to others.

Great Facilitation

Had a unique request for a reliable vehicle that will assist in my job and they took the time to understand my situation to match me with the perfect vehicle. Jesse was very personable and I enjoyed the overall experience.

Glad I made the call

If you are interested in obtaining a new or used car, don't hestitate to contact the great people at Schults in Dunkirk! Each and every person I encountered at the dealership greeted me with a smile! Mike and Sam went out of their way to make my experience comfortable and not as stressful as I had imagined it to be. I now have a car that I feel is very reliable and I can not thank these gentlemen enough for all their help! I will be recommending both of them for a long time to come! Stop in, talk with them and you will be happy you did. I know I am!

Great place to buy a car

Got a great car with the help of Mike Daugherty and Sam Dejohn. I will recommend them and Schults Dunkirk for a long time to come! Thanks to both of you for making this experience not as stressful as I had imagined and getting me into a car that I feel safe in! Stop in and talk with them. I'm glad I did!

Great experience!

Wonderful to deal with! Pleasant! Went 'The Extra Mile' to help me out. Salesperson took a lot of time and patience with me! I would highly recommend Dealership to anyone looking to purchase a vehicle!!

I had an awesome experience!

My experience was excellent! The salesperson was very helpful in finding me an affordable vehicle. I would definitely recommend this dealership to my family and friends!

Awesome

E-mailed them about a car I saw online, and within hours they had it transferred from Jamestown to Dunkirk for a test drive. Decided to buy that night. Jesse was awesome, and did a great job at explaining everything about the car, and all my questions.

Well worth the trip to Dunkirk!

Shults and Sam DeJohn made my buying a new used car almost to easy. Do go visit them on Vineyard drive in Dunkirk or visit them on the web and check out their vehicles and prices . They are well worth it!

Great Experience

We recently purchased our second vehicle at the Shults Resale Center in Dunkirk. Our first transaction went so well that we felt very comfortable in returning, but learned that salesperson had left. We were fortunate, once again, to be greeted by a very knowledgeable salesman in Alex Zdrojewski and asked him to search for a particular car that we had been researching. We were in no hurry, but he came up with one immediately - the exact year and model that we requested. Following our purchase of this car, we have gone back to the agency several times with a variety of questions pertaining to the electronic system, and Alex has been very helpful each time, as have other members of the staff with specific questions in their areas of expertise. We have recommended the Resale Center to many of our friends, one of whom purchased a vehicle a week after our recommendation. We will certainly return to Schults for our next vehicle and will request Alex.

Great Service - Clean Facilities

Friendly service - made car buying a good experience - Would defiantly recommend to A FRIEND

Good people

It took a while for our purchase due to a quick local power outage. All staff members worked together to ensure each customer was comfortable and served as quickly as possible. Humor was mixed with personal service to a great degree. My wife and I appreciate our whole experience with everyone at Shults Resale. Thank you!

my car buying experience from Shults

Sam DeRosa did an excellent job of getting me into my new car.

Awesome

Steven has helped. Me. Out tremendously with buying a vehicle, wasn't exactly the one I wanted but with not so great credit, he still was able to get me into a vehicle with low miles and absolutely awesome gas milage! Definitely would recommend

It was a great experience! Staff was amazing!

This was a wonderful experience! I couldn't have asked for anything else. Everyone was friendly and the hospitality was amazing! I would recommend this dealer to anyone!

Got what I wanted

Buying a vehicle was much easier than I thought it would be, thanks to Jen D! Really glad I dealt with her, she is very professional.

Shelby gt 500

No problem with this dealer everyone was super nice and helpful I love my Shelby gt 500 only had one issue. which was shipping but when you live in Texas and buy a car from New York these things happen all in all was not the dealerships fault great people great service.N Blum

Fantastic

My father has been a customer for many years now. I am proud to say i am now one to. Jesse Hugg was just many tyles of awesome and made my experience very pleasurable. I will be back and am willing to reccommend any one in need of a car!!!!

Awesome Experience

My whole experience purchasing a car from Shults resale was great. Jennifer helped me find the right car for my budget and needs. She was very honest with which cars would not be right for me. I also had a very easy time with financing and got a great deal. I will be recommending this dealer to anyone in the market for a great used car.

My sales person is really great. She worked with us real wel

The customer service was great. Everyone that spoke to me was very welcoming and helpful. They worked with me to get a good deal that I could work with.

great experience

Very patient, very calm and reliable! She is a very friendly, cool and welcoming sales person. Would recommend. I got my first car, a hyundai elantra 2012 and now getting a new Ford escape.

repeat customer for sales and service

Jesse Hugg has helped me and my family for years. Mike and his staff make us feel like extended family. From detailing to matience to repairs they make it easy and convenient. It is great to have service and care so close to home.

Repeat Customer

Jesse Hugg was referred to me by a family member a few years ago and he and the staff at Shults have made us feel like family. Recently I changed from a smaller SUV to a truck after debating on what I wanted for a year or so. Jesse always kept me in mind when a vehile came in that I had expressed an interest in the past. I finally was in a place to get something within my want and need range and afforable. Again the staff was plesant and kind and more than accomidating. When I have called for service or information over the years MaryBeth, Wess, Jim and others with Jesse and Manager Mike have helped in any way possible. Thanks again.

New car

Sam Dr John was great to work with when I bought my new car. Sam and the rest of the staff are very friendly. It was the easiest buying experience I've had, Sam told us all about the car and it's features and made sure we knew how they work before we left.

New vehicle

I just bought a Chrysler Town and Country from Sam Dr John. It was an excellent buying experience, Sam did a great job showing the vehicle and making sure we knew how all the features worked. It was the easiest time I've had buying a car, no run around and a friendly staff.

Alex Zdrojewski

I had a very pleasent experience with Alex, he was very professional and personable, which made purchasing the car a much more comfortable experience than I've had with previous purchases from other dealers/salesmen. I was looking for a specific vehicle which the dealership did not have on their lot. Alex was succsessful in his search to find me the vehicle I was looking for, and he brought it in from another dealership, and we made the deal happen. I am very happy with my new car and recommend anyone looking for a new vehicle to go see Alex Zdrojewski at Shults Resale Center in Dunkirk NY. He took care of me and I'm certain he'll take care of you as well.

A blessing

Jesse Huggs, the finance manager and the overall boss were awesome in the way they treated me and my mom. Thanks guys... May God bless u all.

Customer service excellent

Willing to work with you and your trade in vehicle. Answers and solutions to all your problems. Sales representatives friendly and cooperative. Couldn't be happier.

Excellent

I had an amazing experience buying my new vehicle. They really went all out to assist me in getting something to fit my family and budget. I would recommend to family and friends.

Car purchase 9/2015

This dealership met my car buying expectations. Jennifer Depasquale was fantastic to work with and made my experience far more enjoyable than expected! Love her!

Bought a great car

I had a really great experience purchasing a vehicle here. I have spent the last couple months in search of a vehicle, and now I don't think I'd look anywhere else my sales person Jennifer D. Was amazing she was extremely helpful and didn't try to just push me into a car and out the door she made sure I had an excellent experience and got a great deal. I would definitely recommend stopping here.

Awesome experience !!

Just went in to look !! Wasn't going to purchase but found what I was liking for !! Amazing people and outstanding service.. Thank you !! And love love my 14 explorer !!

Jen is Awesome

Great experience very professional, everyone is very knowledgeable. Steven & Wesley were excellent also. I appreciate all the hard work everyone has done. I would highly recommend Shults Resale.

Very easy fast and they listened very well to what i needed

Jen DePasquale is soo good at her job she found a vehicle that we needed in a price we could afford . I am very grateful for her listening and helping us and will definitly tell everyone to go to her at ed shults Dunkirk NY

Great sales experience

Had a great experience. Have bought a car from this salesperson before. He suggested the car we bought, and made it easy to do. Thanks Sam.

Decent car and Quick Process

We needed a car and found it easy to find a reasonable deal at Shults. The service is friendly and if they don't have something on the lot, they will find something suitable in your price range. Nice quick processing of financing and registration.

Jen D is wonderful!

I had a simply lovely experience shopping for a used car with Jen. I was in a time crunch and rather stressed out state looking for a car that fit my budget and in a relatively short period of time after mine was totaled. Jen made it a swift and smooth process for me. She called the insurance company for me to get my insurance cards switched over and everything. I got a great deal and I am beyond pleased with every last thing that went into making my purchase. I will definitely refer this dealership (and Jen) to everyone I know!!!

Jenn D rocks

Jenn was awesome and amazingly helpful. Will tell everyone looking for a new car to see her first. Next time we need a car, we'll be back!

Jen D is awesome to work with!

I messaged Jen exactly what I was looking for and she had them ready to look at and test drive when I arrived for my appointment. I have two small kids so my time is always cut short and she moved the process along and kept my kids entertained to help me out.

Efficient, Effective, Friendly, and Fair

The title description describes it well. The truck I purchased was priced fairly as was the amount I was offered for my trade in. Everyone was very friendly and could tell - at least customer facing-- it was a good work environment. Everyone seemed really engaged and multiple team members worked diligently to to the point that I drove out my new truck 2.5 hours after stepping foot into the dealership. Jenn, the sales rep was great and very caring and if did not know an answer to a question, quickly found out. Great customer experience overall and hope it continues if there are other required interactions down the road. Well done!

Great experience

Purchasing a car is always a bit stressful, but we are thankful for the staff at Shults Resale Center for making it a pleasant experience. Thanks especially to Mike Dougherty and Jesse Hugg, who went above and beyond.

Excellent

Great customer service from Jennifer. This was my first time buying a vehicle alone and she did a great job easing my fears and providing excellent details about my new car. Will definitely be passing this recommendation on!

Very pleasant and friendly.

Jennifer was very helpful. The truck i wanted to look at was gone and she was able to bring it back and show me.I liked the truck and bought it.

Down to Earth Experience

We had a flood and the car we had only bought 3 months ago was totaled, the thought of having to replace it was a nightmare. We heard that Shults Resale was having a Grand Opening and decided to give it a look. What we found was a DREAM of a lifetime. We bought a 2011 Camaro. A Sweet sweet ride. Jennifer was so down to earth, she made us feel like we had known her for years and dealing with a friend. This was the BEST car buying experiencing ever. Thank You!

2014 Chevy Impala. Great service

My car buying experience there could not have went smoother. The salesman was great and he worked well with what I wanted and needed. I would recommend him and them to anyone else.

Great service, willing to work with you

My car buying experience here was as smooth as possible. The dealer was very friendly and worked with me well.he provided great service. I would recommended him to anyone. The only issue I could see someone having is the selection of cars as there was not a ton, but the ones they have are solid. I was happy with the car I chose.

thought i was buying a car with air conditioning

I recently bought a car from Jim and I assumed a 2014 would have AC and he failed to tell me this one did not. Even after i was discussing the fact my old car no longer had AC and i was unhappy with that. He knew this and didn't let on. Sorry to say im not happy with this transaction - already want to trade it in after having it for 4 days

Love our new Van!

Normally I am the type of person who hyper-ventilates and/or cries at the thought of shopping for a new vehicle....NOT THIS TIME!!! Jennifer Depasquale made our experience so easy, friendly and painless I can't believe it's done and we finally have the family vehicle we needed! We even drove to Dunkirk from Tonawanda and I am so glad we did. Thanks Jen and Wes, you guys have been great! We will see you for service and our future car shopping needs! :)

2013 Silverado

I bought a 2013 Silverado from Jim Gennock and it was an excellent car buying experience. I am extremely satisfied. I would recommend buying a car from him to anyone.

Awesome!!!

Jennifer DePasquale was very friendly and patient with us. She answered all our questions and met all our needs. We will be happy to refer our friends and family to this establishment.

great experience

I recently purchased a 2013 chevrolet equinox from Jim Gennock. He was very helpful and nice answering all the questions I had. I would recommend him to anyone!

A very good buying experience

I recently purchased a 2000 Corvette form this dealership. I worked with Jesse Hugg. He worked very hard to get me the deal I wanted.

2012 Silverado LTZ

Worked with Jim Gennock. Knowledgeable salesperson, very personable, enjoyed my time looking into this vehicle with him. Worked hard for on-time delivery. Fair price on trade in.

Subaru Baja

Steve helped me decide on a truck that met my needs, and was in my price range. Vehicle was clean, and dealership was prompt in making sure it was in top condition at delivery.

Great services

I bought a Mitsubishi outlander sport from Shultz resale in Dunkirk NY and my experience was great they sat down with me and got to know me and found me my dream car I am very pleased with then service I received and would recommend this dealer and sales rep Jim Gennock to anyone who is looking to buy a new car I will definitely will be coming back for my next car thanks a lot Jim from Shultz Resale for all of your service

Excellent Experienc

My wife & I just purchased a vehicle from Jesse Hugg at Shults Resale. Jesse was a pleasure to work with. He provided some great options for us and we feel very good about the price. Jesse was very professional in the way he followed up with us and the way he delivered the vehicle. We're also very happy with the financing that was arranged for us. I would recommend Jesse and Shults Resale to anyone who is shopping for a vehicle.

Very good service

Very nice and got us the vehicle we wanted quickly. Explained everything to us. We would return of we ever wanted another car in the future.

more than a salesman

the shults resale staff made me feel like a rock star. I drove home in a vehicle I love with am arm full of prizes. couldn't have asked for a better experience. Thanks for the help, Jim

went above and beyond.

Jim and all the staff were wonderful and it was awesome when they all congratulated me on my purchase. Thank you all for the special feeling. I'm still in awe. You guys rock. Thank you for everything.

Always friendly

I went without knowing exactly what I wanted. I knew I wanted some sort of smaller car, Jim was easy to talk to and very helpful.

Awesome first time car buying experience.

I have always been leery of car dealerships because I feel like a rabbit being hunted by a flock of Hawks when I pull on to the lot. When I got to Shults one salesman, Steve Newark, came out on to the lot and was just awesome. I told him what I wanted in a car and my price range and he pointed out a couple cars to help narrow my decision. When I picked a car I liked he showed me all the features and how they worked and let me take it for a lengthy test drive to get to know the car and see if I really liked it. The buying and paperwork part of the experience was rather easy and painless. Steve, Mike, and the finance manager worked together to get my payments to where I wanted them. Overall I am very happy with my experience at Shults. I was treated like a princess. The owner/manager took time to even meet me and speak with me, the salesman was awesome and very patient with me and my demands of a fully loaded car for a good price that didn't have a lot of miles on it. I will certainly return to Shults resale to buy another car!!!

My jeep

I went into to Shults with an idea of what I wanted. Within just a couples of minutes talking to Jim, I knew I would find a vehicle perfect for me! Jim was very understanding on what I wanted and the price I was willing to spend, and he made it happen!If anyone was looking for a new car Jim is the one you need to see!

Very friendly, very helpful, everyone is socialble

The staff is very friendly, helpful, very sociable and is always willing to help. Being around is like being around of bunch of friends I known forever.

Amazing Service

I was referred to Shults Resale and I am glad I was. First place I went and it was the last, thanks to my salesman Steve. He really listened to my needs and worked hard to find me the perfect car. No pressure, no games, just good help. I highly recommend Schults Resale Center and see Steve!!

2013 Chevy Impala

Was referred by friends. Greeted by a very nice and friendly staff. Not shown cars we didn't like or couldn't really afford. Helped us find the perfect car for our family and budget. Always smiling and eager to help, Demetris the salesman who is from warmer climates was out in the snow showing us cars. Great experience.

Excellent Customer Service

I was referred to Shultz Resale Center and I am glad I was. First place I looked and working with Steve I found exactly the car and price I was looking for. He is an amazing salesman. There is no pressure. He really listened to my needs and worked hard to meet them. Definitely go to Shults and see Steve.

Great local dealership

I went to many dealerships to look for a truck. Some tried to sell me a truck that I didn't want or wouldn't be happy with. And some dealers made it seem like I was bothering them but shults was friendly and nice to work with. They helped me buy a vehicle and didn't try to take my money. The best thing is they put their best price on the window and you don't have to play that game of trying to get the dealers to give you a good price. Thanks shults

Appreciated as a Customer

I shopped around quite a bit before I stopped by Shults Resale Center. I had never been there before, but my nephew and sister both purchased vehicles through them. I was greeted right away when I came in and that helped me to feel more comfortable. Jim helped me to find and purchase a new van for my family. All the people at Shults were very friendly and really worked well as a team. Bottom line is I felt like they actually cared that I was there. They were ready to do whatever they could to get me in a vehicle that met my familys needs, but at the same time did not pressure me in that decision. There's no need to chase around shopping for a vehicle. Shults will do it for you.

Great service

I met Steve when I stopped by the dealership to browse the lot. From the moment I met him he was very helpful and willing to listen to all my car questions and concerns. It took me almost a year to actually buy a car from the time I began looking and Steve was still there for me even when as I can imagine it seemed hopeless that I would ever commit to something. At the end of it all he was able to get me a car that I could afford and a car car that I WANTED to buy.

great experience

We had a great experience. Everyone was friendly and willing to work with us. After further research and driving, our car didn't end up having a few of things he mentioned it did but we are still satisfied with our purchase.

Great

Both employees I worked with were great. They were both patient as I was very picky. I will most definitely go there for my next purchase and would recommend them to anyone.

GREAT SERVICE

This was the second vehicle I bought from this dealership. All the employees are wonderful and have continued to make my vehicle buying less stressful. Not to mention budget fitting.

great experience

I had a great experience buying a truck from Jim. He was very nice and helpful. He was able to bring the truck I wanted to this dealership the next day. I would recommend this dealership and Jim to anybody I know!

Great customer service and helpful staff

My wife and I have purchased two cars from them now and will definitely go back when its time for a new one. Jim helped us both times and was able to get us a vehicle each time that fit my family's needs and budget. He even took the time with our first car to drive us to the bank and help us get a loan. I would tell all my friends to go there for their next vehicle purchase.

I bought New Nissan Versa 2014 from Jim at this dealer.

After doing large amounts of research and visiting several dealers win Buffalo, I found the hospitality of the dealer near me by far out weight the price and the courtesy I received from other dealers. My experience with my agent, was awsome. The lot did not have the car the I wanted a it was located in the Jamestown lot, so he had it delivered and brought to this location. In good trust, my agent (Jim) allowed me to drive the new car over to the Dealership in James, and do the paper work there, as the lot here in Dunkirk only did the qualification for finance. Jim was so professional and he handled the closing deal. It was fast, smooth and by far the best sale I made after owning 4 previous cars I bought in other locations through out the years. Dunkirk really knows how to serve it clients and no pressure was done. It was decent, respectable, and just very professional for small town that handle the sale better then a big City lot. I have over 30 years in years, my self, and this was excellent service. Good Job Jim.

Worked hard!

Recently bought a vehicle. Great service, and they worked hard to look around and find what i wanted!

Easy to Deal with

Had minor problem with The car I Brought and Mike and Sam Dejohn Bent over Backwards To make it Wright, Sam and The Rest of Shults Resale Center Crew Where Great, I Will Recommend Shults Resale to All my Freinds Who are Looking For A Car New or Used Great Dealing With Them

Satisfied

My wife and I went to see what was available that day and Jim was there to meet us. I began by telling him the few vehicles that we were interested in and he didn't try to deter us from them. He showed us the ones on the lot and then, because there wasn't one there he said there was one in Jamestown. Normally he would have had someone go and bring it back, but offered to let us go with him in one car and then "Test drive" the other one back to Dunkirk. We drove the 2011 Subaru back and agreed to buy it. Jim was a pleasant person and not pushy. We would have walked away if the deal had not been right. Robert and Janice WPS: I am still waiting on the honey!!!

Great Experience

We needed to replace our Chrysler Town and Country minivan. Found our new 2014 Town and Country on there lot on a Sunday and by Friday, we were driving it away. Their slogan of "No Fine Print" was right on the nose. No BS, just a quality vehicle at an affordable price. I can highly recommend them. Sam DeJohn was excellent, as was the rest of Shults Resale Center staff. This was above all the best experience I have had in many years of purchasing a vehicle.

Great Experience

i told Jim what truck i wanted and he was able to get the truck to me the next day! all of my questions were answered. i would recommend Jim highly. i felt confident i was getting the best price for my truck.

Jim Gennock is the best.

I told jim exactly what I wanted, which was very specific, and he found it for me in no time. We filled out the paper work that day and I drove it home that night. Now I'm happily cruising around in my new jeep wrangler!

Excellent customer service

Staff was very helpful and knowledgable. All of my questions were answered and I did not feel pressured to make a purchase. I would highly recommend.

Great experience!

I was very apprehensive about buying a vehicle, but after talking to Jim I was put at ease. He found me a better deal than anyone else was able to do and went out of his way to accommodate me. I will be referring friends and family to him for future purchases. Thanks Jim!

Thanks time two!

We've bought two cars from JIm in the past 10 months. Jim has been amazing at finding us a winter beast for the upcoming Chautuaqua county winter. After receiving a fresh trade during their event at the fairgrounds he thought of us. We've got a pretty sweet summer ride with the 2013 Challenger Redline and are finally receiving the 4x4 that we need for the winter. We'd recommend Jim Gennock to anyone. We'll see you when it's time to put down the HHR. Thanks again Jim!

No problems. Veryfast friendly service

quick ,fast results. Very satisfied. And very friendly sales people. Would recommend to anyone. Jim was very patient with us. He let us test drive the cars we liked.

Successful and satisfied

My husband and I have been talking for a few months on getting me a new vehicle. I hate car shopping so my husband did the dirty work and was looking at cars online. He talked to Steve Newark and told him what I was looking for in a vehicle. Even though we weren't planning on purchasing one that day, Steve found us one that met our needs and we ended up purchasing it. Steve was very patient and helpful through the whole process. His sense of humor and great customer service made the whole experience enjoyable and I am very happy with my new car.

No nonsense purchase, no hidden charges.

Found a vehicle on the internet near Batavia that I was going to purchase the next day. I saw Schults Resale ad on the same vehicle and gave Jim Gennock a call. I asked Jim specific questions about the vehicle, and Jim answered all my question promptly with out any BS. I asked If he was willing to negotiate the on-line price. Jim said come to Dunkirk and look at this vehicle. The next day, I met with Jim, and an hour and half later I was driving home with my vehicle. Jim licensed and put insurance on it while I went out for lunch. I got a vehicle that was a year newer and his price was the trade-in book value. I think I got a great deal that other dealers were retailing $6000 more. Jim replaced a wheel that I was not happy with and mailed me some other minor parts. Shults also threw in free oil changes, next year's state inspection, spring and fall checkups, tire rotations plus their dealer warranty. Note the vehicle also had remaining manufacturers warranty. Extremely satisfied. Lou Barnas Holland, New York

Pleasant Experience

I went looking for a car and was assisted bt Jesse Hugg's. Not only was he a pleasant salesman but he was very informative of the vehicle. He took time to show me and explain everything and walked thru every step of the process. He made buying a car from them much easier and a pleasant experience. He went above and beyond to assist me.

Very Satisfied

I was in the market for a newer vehicle but didn't know what make/model I would like best. Jim was patient with me and let me test drive many different styles before I narrowed it down to the 2011 Chevrolet Malibu that was the best fit for my needs. They worked with me on price and set up financing and handled everything from start to finish very professionally. I would recommend dealing with them to anyone.

Thankful for Jesse H.

I was looking for a used car and was not sure exactly what I wanted but Jesse H. was patient with me and assisted me thru the process and made buying a car a pleasant experience. His great customer service and knowledge of the vehicle was amazing and helped me to make my decision. Thank you Jesse

Impressed and Grateful

I was in the market for a used 2014 Suburban with less than 20k miles and found one online at Shults. I was a bit reluctant to contact them as they are located more than an hour from my home and I was hoping to purchase a car in the next few days in time to take a trip with my family. I gave it a shot and called Shults - and thank goodness that I did. They provided an estimated price over the phone and then volunteered to bring the Suburban to me at my home to look it over and take a test drive. The next morning, Jim arrived at 9 a.m. and after the test drive, we agreed on a price in my driveway. Jim asked that I consider Shults for financing and encouraged me to complete the credit application online. I had already done some rate shopping and was very pleased when Shults provided me with a rate as low as any advertised rate that I'd seen - including from credit unions. Shults then delivered my new Suburban to my driveway the next morning, in time for our family vacation. Amazing!The most impressive part of the transaction was that our sales person Jim, was completely candid and transparent throughout the entire process. I didn't disclose until the end of our conversation that I work for a bank who is a major player in the auto lending business and I'm fully aware of how many dealers leverage dealer financing as part of the negotiation process. I highly recommend Shults and will be contacting them again for our next purchase.

Awful experience

We went to the dealership looking for a used car we found on cars.com. They were not accommodating in any way, wouldn't give us near the value on a trade in or budge at all on the over priced car they were trying to sell us. We left with them telling us we wouldn't find a better deal. Within two day we purchased the same model of car we were looking at with them at a different dealership. It was in much better condition, had less miles, and was $4,000 less than their price! They also gave us our asking price on our trade in, overall we were able to save $6,000 by going elsewhere.

wonderful

Steve was wonderful told him what we wanted and our price range wasn't pushy let us think about it and was all around such a wonderful guy to do business with. Will definitely be competing back in the future to buy and deal with him. Highly recommend him

Thank You Jim G.

I recently purchased a box truck that I needed immediately. I asked Jim to be on the look out for something that was in my price range and in good condition. Within hours Jim G. called me and told me he had located a truck that just might work for me. The very next day I went to test drive the truck and Jim was right it was a perfect fit for me both financially and just what I was looking for. The following day I was bringing it home. This was my fourth vehicle that I've purchased from Shults Resale Center and will continue to purchase my vehicles there in the future. Thanks again Jim G. and the rest of the staff!

Hyundai Elantra 2012

First car, great service. They have a great selection of used vehicles. The kne I wanted was gone but when I got there, he had another elantra just like it there.

We walked into this dealership on 1/10/13 and met Steve...

We walked into this dealership on 1/10/13 and met Steve Newark for the first time. We told him we were just starting the process of shopping for an SUV. We had no idea of what kind we wanted or how much we wanted to spend. We also told him we were in no hurry and did not want to be rushed. Steve started by showing us an escape. Too small. Went to a highlander, to much money. Next was an equinox, almost, not enough cargo room in the back. We decided to step back for awhile and look around online. After a couple of weeks ( because of our busy lives ) we called steve to see if we could look at and drive a few more vehicles. What ever we wanted to drive he went out and got it if it was not on their lot. Just could not find THE ONE we loved. After a few more weeks steve called and suggested a ford edge. This suv was awesome but we were still unsure. Then this past week steve brought in a Kia Sorento . 2013 with 12000 miles and fully loaded with everything possible ! This was it. He then let us take it home for 2 days . This worked perfect as my wife got to drive it in the snow. AWESOME ! Today we signed the papers and its ours after almost 2 months of shopping . Steve was a great pleasure to work with ! He never pressured us, Explained in detail every feature of every vehicle we drove ( about 8 i think ) and above all was HONEST about everything. The whole staff there was very pleasent with us every time we were there , including Wes , who handled the financial transaction basically twice cause we added in the extended warrenty after we said no. This dealership was a pleasure to deal with and I will recommend them to everyone ! There is no doubt I will go back to them for our next truck ! Thank you very much to Shults and especially Steve Newark ! Job well done.

Jim came highly recommended to us to buy a car from We...

Jim came highly recommended to us to buy a car from We stopped by the resale center & Jim was right there to assist us. He didn't steer us in the wrong direction of what car we wanted. He was very HONEST & caring about the car we were looking at - 2011 Chevy Malibu. He came along for the test ride & pointed out alot of features the car had. He then offered to have us that the car for the weekend - which we did. We were sold. When it came down to the actual purchasing of our car, he gave us a fair 'trade in' on the '99 grand am we were getting rid of. He made sure all our questions were answered. Jim went beyond the required job of dealer when I asked if a pair of deer whistlers could be attached to the car. He didn't charge for this 'add on'. Jim was there every step of our journey to purchasing our 'new' car. We will definitely recommend Jim to our friends & we will look for Jim when purchasing any other cars down the road. Kudo's JIM GENNOCK!!!!

Great customer service. Went above and beyond telling us...

Great customer service. Went above and beyond telling us about safety features and answering all questions. Steven is AWESOME, just like me! Would definitely come back and tell friends to come here as well.

Very friendly staff, with outstanding patience in...

Very friendly staff, with outstanding patience in locating cars I was looking at in my price range, ESPECIALLY STEVE NEWARK. I recently came through some extreme financial problems. Mr. Newark went above and beyond to get a workable monthly payment in place for me under my circumstances. The extended services this dealership provides are excellent, and made me feel that I had a bit extra to guard me through the years of ownership. I visited a few of the largest dealerships in the Buffalo, NY, who could not hold a candle to what I was offered at Shults.

They worked until they found the vehicle I could afford. ...

They worked until they found the vehicle I could afford. They installed new tires and worked on all items I requested to be fixed without hesitation.They allowed me to drive a vehicle home before I purchased it to determine if the vehicle was a good fit.

I had an excellence experience at Shults Resale Center in...

I had an excellence experience at Shults Resale Center in Dunkirk. Everyone there was very friendly, especially Steve Newark the sales consultant that helped me while purchasing my vehicle. Steve was very knowledgeable of the car, which made it easier for me to make my decision. He was also very patient and concerned about my wants in a vehicle. I'm thankful for all his hard work and would recommend everyone to go and enjoy the wonderful service that Shults Resale Center has to offer.-Carson Scales

I had a good experience at Shults Resale in Dunkirk. ...

I had a good experience at Shults Resale in Dunkirk. Everybody was very friendly. Our Sales man was very knowlegdeable of the car. After I purchased the vehicle he took time to help me set up the hands free blue tooth with my cellphone.

I love my new car!! Huge thanks to Jim Gennock for all...

I love my new car!! Huge thanks to Jim Gennock for all the hard work he and everyone at Shults did to help me get the best deal.

It was a great experience. I would definitely recommend...

It was a great experience. I would definitely recommend this dealership to anyone looking for a used car or truck. Friendly service and nice people

I have been a customer of Schultz for over 10 years. I...

I have been a customer of Schultz for over 10 years. I would not go to any other dealer. They have always given me a fair deal. Jesse was a very informative salesman, helpful, not pushy. All the qualities I like when buying a car. I feel that they gave me excellent service and worked with me to give me the best deal possible. Trusting the people you are buying a vehicle from is very important to me and that is why I always shop at Schultz Resale Center.

Great selection, great service, I searched online alot...

Great selection, great service, I searched online alot for price comparison and they are right on with bluebook recommendations and better than local competition in dunkirk fredoina area!

Darwin is knowledgeable trustworthy and always helpful....

Darwin is knowledgeable trustworthy and always helpful. He will go out of his way to make sure we get the service he feels we deserve.

Great dealership to work with, especially the staff. Was...

Great dealership to work with, especially the staff. Was in a tight spot after totaling my vehicle. He had possibilities and options other dealerships didn't and was able to get what I wanted within 24 hours, same day I went there. Should've started there first. Very pleased with my new vehicle. Would highly recommend in any situation.

It was a great experience buying our used vehicle from...

It was a great experience buying our used vehicle from Jim. He was friendly, honest and knowledgeable on all vehicles. The whole buying process was quick and he was very consistent with his service to us afterwards in purchasing tires for the vehicle. Overall, a great experience!

My husband and I bought 2 vehicles from Sam!!!! He is...

My husband and I bought 2 vehicles from Sam!!!! He is wonderful and so is everyone at Shults resale. When we are in need of a newer vehicle this will be the place we come to!!!!

Explained to Jesse the type of vehicle I was looking for...

Explained to Jesse the type of vehicle I was looking for and that is exactly what he showed me. Went for a test drive and fell in love with my Dodge Nitro. Right size, not old and not especially high mileage. And, not having squeeky clean financial status, the deal was clenched when a good loan was established. Jesse made me feel special & out for my best interests!

Jim was very helpful, friendly, and determined to help me...

Jim was very helpful, friendly, and determined to help me out not once but twice when I was in a bad situation with my vehicle, he helped me out and I couldn't be more grateful to him. He definitely got my girls n I into a better much safer vehicle

I would highly recommend Shults Resale and Jim Gennock. I...

I would highly recommend Shults Resale and Jim Gennock. I was not really in the market for a different truck at the time but Jim and the sales team did everything in their power to make my new truck fit into my budget. They were not pushy at all, very professional through the whole process. I had a couple minor issues with the truck I had purchased two months after and they took care of them with no hassle and apologized to me for my inconvenience.

When I was purchasing my truck, Sam was very helpful and...

When I was purchasing my truck, Sam was very helpful and friendly. The truck was in good condition as described, and all the minor flaws were pointed out to me very honestly. I highly recommend Shults Resale Center for their quality service.

Sam was very helpful and got me the vechile I wanted and...

Sam was very helpful and got me the vechile I wanted and kept the payments within my limit. I would definitely deal with him again.

Jim was referred by a friend. He was exceptionally...

Jim was referred by a friend. He was exceptionally helpful and saved me substancially on getting my truck undercoated. He's the man to deal with.

Jim was friendly and pleasant to work with. I had a quick...

Jim was friendly and pleasant to work with. I had a quick and easy sale with him. He did whatever he could to make sure I got the car I wanted.

I had the best car buying experience at Shults Resale...

I had the best car buying experience at Shults Resale with James. He worked with me to find the vehicle that was perfect for my family and I. I take my van there for service all the time and they are all friendly and take care of any problems with no questions asked. Thanks James Gennock and everyone at Shults!!

HE WAS VERY NICE 2 WORK WITH. HE HELPED ME LOOK FOR THE...

HE WAS VERY NICE 2 WORK WITH. HE HELPED ME LOOK FOR THE CAR I WANTED. IT WAS IN THE MONEY RANGE I COULD WORK WITH.

James was a great help with getting us in to a car!! We...

James was a great help with getting us in to a car!! We would go to him again for another car if needed. I would recommend him to others

Jim Gennock went above and beyond our expectations of a...

Jim Gennock went above and beyond our expectations of a salesman. He found the exact vehicle we were looking for! He is always available to answer our questions about the features on the vehicle we purchased. Some of these features can be very confusing, but he was more than willing to walk us through the steps on how to use the computer in our Ford F-150 truck instead of telling us to read the manual! He also took the time to show us how to set and use the digital lock on our doors. We couldn't find the funnel for the gas tank, so he showed us where to find it. We were so pleased with his personality, professionalism, and customer service that we recommended him to a close friend of ours that was looking for a vehicle. Our friend also purchased a vehicle from him!

Jim was an awesome salesman. I called and requested a...

Jim was an awesome salesman. I called and requested a vehicle i was interested in and he found me a perfect match. Quick and efficient service! I highly recommend himself as well as this dealership to anyone located in the area.

I am giving this rating because I have delt with many car...

I am giving this rating because I have delt with many car dealerships and have never come across a dealership with a sales consultant like Jim Gennock! He went out of his way to find me what I was looking for and in the price rage I needed it to be in! I have recommened this dealership to many of my friends and have told them to ask for Jim Gennock! When it comes time for another new vehicle I know exactly where I am going! Thank you Shults Resale Center of Dunkirk and Thank You Jim Gennock!

Overall experience was great and so was Jim Gennock. Very...

Overall experience was great and so was Jim Gennock. Very attentive and responsive before, during, and AFTER the sale. Would recommend to anyone who is not interested in dealing with the normal antics of used car dealers.

Jim was a awesome sales person, he more than 100% cares...

Jim was a awesome sales person, he more than 100% cares about the dealership return sale. Im impressed as to his care with making me feel comfortable before and after sale. My next new or used will be handled by him......Thank you DUNKIRKS DREAM TEAM

Over all good expierence, Jim is very nice and seems like...

Over all good expierence, Jim is very nice and seems like he knows what he is doing, sold my wife 2013 Equinox and Me my new 2014 Silverado.

This is the second vehicle that I have purchased from Jim...

This is the second vehicle that I have purchased from Jim and I must say that he and the staff at Shults have always gone above and beyond to make sure I leave happy. Jim isn't like most salesmen trying to sell you a car. He wants to make sure you are happy with every aspect of the vehicle and continues to contact you to see if you need anything without being pushy.

Had a very good buying experience with Jim and the...

Had a very good buying experience with Jim and the dealership in general. Jim was very knowledgeable on the vehicle I was interested in and worked hard to earn my business which isnt easy. The pre-sale discussions and after sale follow up from Jim have been excellent. I will certainly visit Jim again for future car needs. Thank you.

Jim Gennock did an outstanding job getting me into a...

Jim Gennock did an outstanding job getting me into a newer more fuel efficient vehicle for my wife and I. Extremely satisfied and will be doing g business with him and Shults Resale again!

I have purchased vehicles from this Dealership on a...

I have purchased vehicles from this Dealership on a number of occasions in the past--and that's why I keep going back. They treat you just great, pay attention to your needs, and work very easily with you. Steve Newark has been nicknamed " The Specialist", and that's no surprise. He is very knowledgable, and just as personable too. I will keep going back for any future car needs I may have.

he took his time and showed me many cars and explained...

he took his time and showed me many cars and explained different features with me, and when my mind was made up he didn't try to change my mind. he explained everything about the car and paper work so I could understand. and didn't mind my "stupid" questions the million I had. as this is only the second car I got threw a dealer and hardly know about cars. the first car I got I felt like was a total deer in head lights.Steve was very friendly to me, husband and kids, they even stayed well past closing time for me, about 3 hours past. other dealers around this area told me we closing soon so we cant help you come back another time, wow like really I was there to buy a car, but shults was very nice. every one I have met with there was very nice. I would recommend going there, and its also true when they say no fine print, I would recommend Steve Newark at shults to everyone!!!!!!

Steve was a very very friendly salesman. I went into...

Steve was a very very friendly salesman. I went into Basil with my Fiance and we planned on buying a car because our Cobalt kept stalling and nobody could figure out what was wrong with it, so we checked the vehicles out at Basils and we found one but they wouldn't give us very much money for our trade and they kept screwing around and prolonging everything so we told them to give us a call when they figure something out and after they checked out our credit they then offered a little bit more but we weren't satisfied so we left and we were headed to Shults Resale to check out the cars and our car stalled so we finally got it started and drove into the parking lot and Steve was outside so he cameover to us and introduced himself and we told him Basils wouldn't give us what we wanted and they were prolonging everything and he said I promise I won't do that to you. We asked him if we could take the Cruze for a test drive and he said sure I'll let you test drive whatever you want. He said I'll switch the license plate 100 times if I have to. He made us laugh and made us feel at home and we didn't feel rushed or like we were being jerked around. We got to take the car home the same day and he had all the paper work done fast. I'll never buy another vehicle anywhere else but Shults Resale Center. The price was very reasonable and it was within our price range. We are very happy with the car Steve sold us and happy with everything.

Steve was great to work with. The overall speed and...

Steve was great to work with. The overall speed and efficiency of the deal was excellent. I would go back and highly recommend Mr. Newark to my friends

Mike Dougherty and his staff were very friendly and...

Mike Dougherty and his staff were very friendly and helpful. They made purchasing another vehicle recently from them very easy and affordable and would highly recommend them to any one looking to purchase a vehicle.

Could not have asked for a better salesman! I was treated...

Could not have asked for a better salesman! I was treated with the utmost respect and pure honesty! Whatever questions I had, Jim was ready and willing to answer right away!! I will no longer go through another salesman again! I am extremely satisfied with my purchase and the service I received before, during, and after the purchase!

I have bought 3 vehicles from Shults Resale over the...

I have bought 3 vehicles from Shults Resale over the years and could not be happier or more satisfied with the level of service and care provided by them. My salesman, James Gennock and the general manager, Mike Dougherty, are extremely competent, friendly and deliver what they promise. I have sent numerous friends and, more importantly, family members there because I trust the dealership to be fair and honest when dealing with any and all customers!

My wife & I have purchased 2 vehicles in the last...

My wife & I have purchased 2 vehicles in the last year from Jesse Hugg. 1 was a Mustang GT & the other was a Dodge Avenger. Both have been trouble-free & the follow-up service is very good. I am very impressed with Jesse's sales professionalism. He follows Lee Iacocca's leadership philosophy. Always stay in contact with the customer after the sale. Even if it's just a quick call or a text. It makes the customer feel as though he is more than just a sale. It pays dividends in the future. Customer base is very important in today's economy. Overall, Shults Resale, is 1 of the best dealerships I have experienced over the years. From sales,to financing, to service, I appreciate all the employees involved. Thanks. Larry

Jim is a great salesman, and I had a wonderful experience...

Jim is a great salesman, and I had a wonderful experience purchasing a new vehicle from him and the rest of the team over at shults resale

Sales personnel was very helpful, and courteous. Vehicle...

Sales personnel was very helpful, and courteous. Vehicle on pickup was ready, and nicely detailed, and cleaned. Gas tank was full on pickup. Sales personnel took time to explain features on vehicle.

I went to Shults on wednesday looking for a new car and...

I went to Shults on wednesday looking for a new car and once again I had great service my wife and i decided which vehicle we wanted and 2 hours later we were driving our new vehicle home.Thanks again for the great service you have a customer for life.

I recently had a wonderful experience at Shults Auto. My...

I recently had a wonderful experience at Shults Auto. My salesman, Steven Newark treated me with overwhelming fairness and professionalism. He went above and beyond any other car salesman that I have worked with in the past. I would reccomend his services.

I have purchased several vehicles from Shults resale...

I have purchased several vehicles from Shults resale center, and every time i got the best deal in the area. All my deals have been through Steve who has gone above and beyond to help me get the best deal. Also when I wanted a particular vehicle, Steve has searched high and low to find what I was looking for. Even after the vehicle purchase, Steve calls me to make sure I am happy with my new vehicle. Steve has always treated me with respect, and given me the best trade-in value of any car dealer I have dealt with in the past. I highly recommend people to see Steve at Shults resale center.

Sam was very friendly and accommodating to my needs. He...

Sam was very friendly and accommodating to my needs. He did a great job and I would recommend him to any of my friends or family.

I am extremly satisfied with my visit made to shults...

I am extremly satisfied with my visit made to shults resale! I went in told them what i wanted and what little i had to work with and they did everything possible for me to drive away in my new car! Great place and the employees are AWSOME!! Highly recomended :)

I recently bought a used car from Sam DeJohn. The amount...

I recently bought a used car from Sam DeJohn. The amount of time he spent with me to find the right vehicle at the right price for my family was much appreciated. I would recommend this dealership to anyone looking to buy a new or used vehicle!!

My experience in purchasing my vehicle was wonderful. My...

My experience in purchasing my vehicle was wonderful. My salesman Sam DeJohn was very helpful in my deciding which car would be best for me. He explained everything about the different vehicles that I test drove, the financing that fit my budget and the extra warrenty protection that I could purchase. I have returned their for service and have been very satisfied. I would deffinitly recommend Shults Resale Center and Sam DeJohn to my family and friends when they are looking for a vehicle. Douglas Stock

When needed a new vehicle again I returned to Shults...

When needed a new vehicle again I returned to Shults Dunkirk and again to Jesse Hugg for help. I refer to them and him to all friends and family. I also go to them for all vehicle service. All staff friendly and always courteous.

Great dealership that I would recommend to anyone I know...

Great dealership that I would recommend to anyone I know who is looking for a car! Love my Chevy traverse and our salesman was a huge help!

Sam has always done a great job finding me good deals and...

Sam has always done a great job finding me good deals and being honest during the entire process. The last vehicle I bought from him was prepared as I had requested and I've been very happy with it. Sam works very hard to do right by his customers through and through and that is hard to find today. The Shults Advantage is an added bonus after the sale. Good job!

Good service, Good deals, Low pressure. I usually hate...

Good service, Good deals, Low pressure. I usually hate buying a new vehicle but it's an enjoyable experience dealing with Sam. He's fair, honest, and possesses a wealth of knowledge. Other dealers should emulate him.

He is awesome...He really cares about his customers and...

He is awesome...He really cares about his customers and does all he can to help them. He will even answer questions on his days off. I can't imagine dealing with anyone else to buy a car.

We were very pleased with our experience at Shults...

We were very pleased with our experience at Shults Resale. We feel we got a fair deal and were very happy with the high level of service given by all employees we dealt with. Steve went above and beyond to answer all our questions about our vehicle. Our recommendation of this dealership will be without reservation. The entire experience was extremely positive!

horrible!!!!

Bought a car had it for a month had to take it back something was wrong with it. Bought another car from them under warranty something wrong with it took a week to fix with no rental car!

SO EASY TO DEAL WITH

I have bought many vehicles from Darwin Burnett and have always gotten extremly GREAT Deals and EXCELLENT service. This is sixth vehicle I have purchased from him. Anyone looking for a car make sure to check with him first. The whole crew at Shults Resale is very friendly and and the service is awesome!

HORRIBLE DEALERSHIP AVOID

IF YOU DON'T PUT 5 STARS FOR EVERYTHING THEY WON'T POST YOUR REVIEW. THIS DEALERSHIP IS HORRIBLE THEY DON'T DELIVER WHAT THEY PROMISE. THEY PROMISED TO CHRYSLER CERTIFY OUR VEHICLE AND NEVER DID. THE CERTIFICATION NOT BEING DONE WAS NEVER DISCOVERED UNTIL 4 YEARS AFTER WE BOUGHT THE CAR WHEN I CALLED TO CHECK ON THE WARRANTY. LIARS, LIARS, LIARS. POOR SERVICE.

Excellent Service!

I was having problems with my old truck, so I was looking to buy a new one. Someone told me to go see Jim Gennock! Im glad I did...He went above and beyond to help me find what i was looking for! He found me the same make and model, than the truck I had before, only newer!!! Im very happy with my new purchase and would definatley recommend Jim to someone that is looking to buy a new vehicle!!

EXCEPTIONAL CUSTOMER SERVICE!! WOULD RECOMMEND!

Jim G, our salesman, went above and beyond when we purchased our 2008 Dodge Caliber on March 15, 2013. We live 40 miles away from the dealership and with my husband's work schedule, made it difficult to car shop. When I called and spoke to Jim inquiring about the car I was interested in and informed him about my husband's hours, I was not expecting the solution. We submitted our application on line, and emailed the documentation needed. Jim then drove the 40 miles from Dunkirk to our home in Buffalo, so we can look the vehicle over and test drive it, and make a decision. He assured us, that even though he brought the vehicle to us, we were not obligated to purchase the car. I loved the car and we went ahead with the purchase. All the paperwork was done in our kitchen and Jim drove the vehicle I traded in back to the dealership. From our first initial phone call, inquiring about the vehicle, to delivering the vehicle in our driveway and signing the papers, the process took 1 day!! With service like that, who wouldn't refer Shults Resale when looking to purchase a vehicle?? I would absolutely recommend them and would buy from them again in the future. Thank You Jim for literally going out of your way to help us out!!! I Love My Blurpleberry!!! (That's what I call my car) LOL

Great over all experience.

Darwin was very helpful in the process of buying our vehicle. All of the staff was very friendly.

I had a great experience at Shults Resale. I did not...

I had a great experience at Shults Resale. I did not feel pressured, Jesse and Mike were great and very helpful. I'm very happy with my experience here and they will continue to have my business.

Wonderful car buying experience

I "declared" to my husband on a Sunday morning that I was finally ready to throw in the towel with my winter car, and that I thought perhaps I would be interested in a pre-owned Subaru Forester. Later that afternoon he came into the kitchen and casually said that there's one over in Dunkirk, a LL Bean model, but there wasn't a lot of information online. Hmmmmm. Monday, he contacted the dealer, Shults Resale Center, to see what he could find out about this vehicle. The information sounded good, and so we made an appointment to drive up at 9 a.m. on Tuesday. In the meantime, wonderful Jim Gennock took probably 20 photos of the car which showed up in my e-mail around 4:45. I couldn't stand it - the car looked amazing! I called them and asked if there was some way we could guarantee that no one else would purchase it Monday night . . we agreed on a small down payment, and took care of it over the phone. Tuesday's appointment came, and we really liked the car. A couple short hours later we were driving it back to Erie . .! It was an absolute pleasure working with Jim, and I wouldn't hesitate to recommend Shults Resale Center (and Jim!!) to family and friends.

Great service and salesmen

I worked with Jim Gennock when I traded my truck in on a newer one. He was very professional and not over bearing with his sales approach. We went back an forth for about 3 days trying to get the truck into my price range. He respected the time it took for me to think about the deal and not always calling me and trying to push me into something that I wouldn't have been comfortable with.

Excellent Service

My husband and I have purchased several cars from this dealership and have been totally pleased each time. The sales people are professional, friendly and informed. The office staff is prompt in getting the paperwork completed in a timely fashion and they do it all. You just have to sit back and wait for delivery. They make it easy and painless! I can honestly say that this dealership is the best we have ever dealt with.

very good service