Shottenkirk Honda of Cartersville

Excellent service/excellent experience

I liked that my sales associate, Tim Buckner, went above-and-beyond to research the leg and hip room of the van to ensure that all 3 baby car seats would fit in the van. This was my primary concern ... so Tim made it HIS primary concern. There was no pressure and everyone was very friendly and easy to work with.

Great service at Honda

I am in and out in a few minutes; someone is there right away to help me:Wayne and Angie always great and friendly!

Nice Folks, Good Prices

Nice folks and good prices. Test drove a crv. Didn't end up buying but would if I had liked the car.

Great experience today

I bought a new CRV in March and also bought the extended warranty. Since then discovered the warranty was not what I wanted plus was very expensive. I was able to see the Sales Manager and within minutes had it handled to my satisfaction. No problem. Like the car and the deal.

Superior customer service

Extremely satisfied with the customer service from our sales person Bob Corley and sales manager Chuck, band the finance guy Kevin! Very pleased with my overall experience at this dealership.

Fast and efficient, excellent service experience.

Wait time while servicing was minimal. This dealership is fast and efficient. If there is a problem they explain it and provide a solution to that problem. Never a problem with my service here!

Best car buying experience ever!

Bob, Chuck, Dana and Ryan were all very helpful. Chuck worked hard to work out a deal acceptable to me. First time buying a car that someone showed me how to operate all the things in the instrument panel--thanks to Dana for that.

Service on time

Completing the repair in one day. Contacting the customer when the repairs were completed. Staying open late helps the custome.

Great service good coffee

the service hasn't changed I've been so used to the last crew any time there is a change I stop and think if I am going to be satisfied, I was thrilled to see that T.C is still there I think if he was gone I WOULD BE GONE.

First Honda!

Mr Bob Corley was my sales person who helped me find a perfect Honda for my 17yo daughter. He knew exactly what I was looking for! The transaction happened in less than one hour! I will recommend all my friends who is looking for a car to Mr Bob! he is very knowledgeable and sweet as pie!

Used Lexus IS350

Ben Watts was a great salesman and truly went out of his way to pick me up from the Airport and take me on a test ride of my new car. Made me feel welcomed to the dealer ship and was very accommodating.

Excellent Experience

Our experience getting a new Honda CR-V was such an easy process. Friendly and knowledgeable staff at the dealership. Only dealership in the area to have the exact car that we had been looking for.

Buying a car

Everyone was very helpful when buying a vehicle. They was very experienced in helping us pick out the right vehicle for us.

Great Service!

Bob Corely was an excellent salesman. He was engaging, and helpful. He answered all of our questions, and was great to work with.

Service Department

Everyone is always so kind to the customers, they take the time to explain things, and I've always felt they go above and beyond in customer service. You have a great team!

Could do without the snippy salesman

My salesman Tim went into detail about the kind of car I was looking for. He reviewed the features and operation of both cars. He and Jesus were incredibly polite and courteous except for a very young salesman who called a Russian customer "crazy" and "psycho". That is intolerable.

Great service.

I was informed when I made an appointment what this service would involve and what the approximate cost and time would.The service was great and the service man could not have been nicer.

Communication with applicants in service departmen

Getting work done by a professional knowing the repairs will be quality work and you have the satisfaction of knowing you can always bring the vehicle back for review.

very good

fantastic ....Bob Corley was great and wanted to do what was best for me....all was great until signing for financing....

great service

All the staff is friendly and courteous esp Darren. He is wonderful, caring, thorough and I feel like he treats me as family.

Don't avoid the Dealership - Great Place!

They were very busy when I went in, the Service Manager took my car out and identified what he thought the issue was with the front end vibration. The on car balancing did the trick and the vibration is gone.I've taken my car here for several repairs and if I know it is going to be something expensive, I shop around. Shottenkirk Honda has always been the most cost effective (Ex: Timing Belt Replacement) and you have the added peace of mind knowing that genuine Honda parts are being put on your car. I always take both my cars here for all service needs.

Great service at Honda

I am in and out in a few minutes; someone is there right away to help me:Wayne and Angie always great and friendly!

Good experience with sales

The Sales person was very helpful and straightforward. Financing took a little longer than expected and the whole experience was a little longer than we wanted but overall was pleasant.

Great service

I was referred to your location by a customer I had breakfast with at the Waffle House. First time I have ever felt comfortable buying a car thanks to your salesman BOB.

Great experience

This was the best car buying experience I have ever had. Our salesman Jim was extremely knowledgeable and took the time to answer our questions. I even enjoyed my time with the finance department, I left with a rate that was better than the pre approved rate I brought to the dealership.

Very friendly, clean, and helpful

Friendly and helpful, and this is my third purchase of a new Honda here in Cartersville, I feel like I get a good deal from you all.

Great people and great service

Emily, Angie and crew always take great care of me.I am bringing all my cars there now, even for tires.

Excellent service/excellent experience

I liked that my sales associate, Tim Buckner, went above-and-beyond to research the leg and hip room of the van to ensure that all 3 baby car seats would fit in the van. This was my primary concern ... so Tim made it HIS primary concern. There was no pressure and everyone was very friendly and easy to work with.

Excellent Salesperson

My salesperson, Jenil Patel, was excellent to do business with, making a process I loathe relatively painless, which I appreciated immensely.

My hometown Honda dealer!

Patti (receptionist), Dana (sales), Tina (my sales person), Wayne (service), Ryan (finance) and Chuck (manager) treated me like family! What awesome folks to spend time and do business with!!! Thanks, y'all!!

Great Service

The service dept kept me informed about my 2005 Van and the repair time was good including the discount on the final bill , that was very helpful. Overall service dept did very well.

Outstanding Dealership

EVERYTHING. I could not ask for a dealership to work harder for my business. Bob Corley is an amazing salesperson. Jeff, the GM, really went the extra mile for me on this deal.

Great service experience !

My service advisor took the time to be sure he understood my service requests clearly. My requests were handled quickly and efficiently. I was also provided a loaner car which I greatly appreciated!!

First purchase experience

I had a great experience! Everyone was so nice and helpful. It was my first time buying a car on my own without my parents help and I don't feel like Shottenkirk Honda took advantage of that. Jesus and Ryan both were extremely helpful throughout the process!

Great service

The staff was courteous and friendy. The repair men were timely and the work was excellent. And they had wireless!!!

Happier with this service

The folks that I dealt with seemed to really put my concerns to the forefront. I have truly seen a difference in the honesty and care of the sales representatives.

Excellent Service!

Paul was certainly the biggest difference I've experienced while working with various car dealerships. There is no doubt that his customer service skills and dedication to an excellent car buying experience made all the difference. The same can be said about Emily. Both of them made our experience as smooth as possible and stayed behind late on a Friday evening to ensure we got the best deal possible. Paul and Emily certainly need to be commended on the excellent work they are doing.

Great experience

It was an excellent experience. The salesman Jay Patel did a great job from the time I arrived there to the time I left with my new car.

Great Service!

Jim Walendziak was really nice. He answered all my questions and allowed me to test drive more than one car. All the staff were really nice. My car buysing process was completed in ~2 hours.

Service of my 2003 Honda Accord

I appreciate the way that Angie takes care of my car needs. I also enjoy her pleasant attitude. The service that I now received from Shottenkirk is quality work.

Great service!

The service bay associates were knowledgable, informative, and friendly. The repair plus battery and front brake checks were completed in a normal amount of time.

Bought cars

Tina,Jeff and Paul all were great! Tina treats you like you've known each other a lifetime and she is a hard worker to please the customer. Tina goes the extra mile to make things happen in the right direction. We bought 2 cars in same day from Tina. Tina is the BEST!!'

Shottenkirk Service Dept.

Prompt Service. Friendly staff. Nice waiting room. They do a great job keeping up with recalls and scheduled service. I would recommend them to anyone looking at Honda products.

Excellent Service

The PeopleThe ServiceThe Great Job Done in a very timely manner. The very clean facility. The attitude of all employees was great and everything was explained.

Great service

The service rep was very knowledgeable about my car and helped me get the need work done...the whole experience was very good.

Excellent service from salesman

No pressure from salesman but he was extremely knowledgeable about the vehicle. Salesman was very friendly and really went the extra mile to provide great service right down to cleaning the windshield himself because he was unhappy with the way it looked. Will definitely be back for my next vehicle!!

great service friendly staff very professional

Eddie and Sam are very helpful professional salesmen,and service department is top of the line.

Stole money, sell damaged new cars

My family and I purchased 3 vehicles from this dealership my fathers vehicle and mine we're found to have scratches and dents all over them I brought my vehicle back for repair they "fixed" my car I picked it up at night and when I saw it the next morning it still had chips and scratches in the paint. I brought it back and was immediately embarrassed and disrespected by one Jeff who came out and said "how do I know you didn't put these scratches on your car yourself based on how you treat the inside of your car" I immediately showed my disbelief for the rude comments and he says he will touch it up but not properly fix the vehicle, I them asked for the owners information and instead received a call from the general manager Richard Lewis who refused to have any conversation that wasn't recorded in his office. I looked into my paperwork and they overcharged all the vehicles by 2,600 each. I mention this to mr. Lewis and he refused to talk about it unless recorded and he won't fix the chips that came in my paint and on a side note Jeff green also told me that not a single car on his lot dosent have scratches on it, even though when you purchase a vehicle from them it has a slip in the glove box that covers the inspection they do once the car is from Honda to the dealer and on the slip it states how they were sopposed to check for chips and dents 2 separate times before accepting the vehicle. So long story short they sold us 2 vehicles with chips all over and stole nearly 10k from my family, I advise any other dealership then shottenkirk Honda or its affiliated shottenkirk dealerships. If this has happened to you please send me an email as I am working on a class action lawsuit. Chris.simone24atgmail.com

New Car purchase

My wife and I purchased a 2015 Honda CRV on the 25th of September. The sales lady Tina Rathbone was very courteous and knowledgeable. She answered all questions and made us feel at ease while we were there. The finance department was also very helpful explaining everything we asked about. The dealership was very clean and the rest of the staff was very courteous. It was a very smooth operation. Great job!! Allen and Mary Owens

Bought wife a new car

This was the best experience I have ever had in buying a car. From the moment we got there all questions were answer. Tina (Sales) very knowledgeable and polite. Financing and signing paper was very easy. Would recommend this company to anyone looking for a new Honda.

second opinion

Took my Honda in for the airbag recall, was told I had a oil leak and severally torn compliance bushing. Prices were unreal went to a garage was told they was no oil leak, had the bushing replaced they gave me my old parts there was a little hair line crack in one of them. I will never go to cartersville Honda again. They lied and the service department was unfriendly..

J.Darby,Acworth,Ga.Purchased Honda Civic on 6/3/15

Shottenkirk was the first Honda dealer I visited from a list in my area. Tina(Sales) showed me the selection of civics they had in stock and we went on a test drive.Jason(Sales Mgr.) discussed pricing and incentives and offered me an exceptional deal on my trade-in.I then met with Kevin(Business Mgr.) who discussed warranties offered (I paid cash so no financing discussed).Approximately one week later I received a call from their Service Mgr. making sure everything was okay. This was a great buying experience and I would advise anyone considering a Honda to visit this dealership.

Service and buying car experience

Everyone there are very nice and friendly, bought 6 automobiles from them, also the service department is great, Wayne and Angela are the best folks I have ever worked with. That is the only place I will ever go. They work on everything too/.

Cordial treatment by efficient staff.

Found the car we wanted on line. Did most of the deal by phone. Drove there from 170 miles away and found things to be just as represented. Friendly and knew the product. Mr Manley is an excellent salesman.

Great Personal Experience buying a car.

The people make the difference at Shottenkirk Honda of Cartersville.

Great service and friendly service reps.

this wa my first time at this Honda dealership a I was pleasantly surprise of how friendly every staff member was. I was assisted by Cary and he was very thorough going over everything with me .

Shottenkirk - Customer Review

Purchased a new 2015 Honda Accord. Best buying experience I have ever had purchasing a new vehicle. The staff was friendly and very efficient. I will definitely refer friends and family.

Fast, Friendly Service

I took my 2006 Ridgelibe in for a factory recall, the staff was very eager to get my truck in for the necessary repairs. The part was ordered promptly and the repairs were made in a very short period of time. Would definitely recommend them to anyone interested in buying a new or used Honda.

Great Eccerience

Went there for a 2015 Honda Fit. Salesman Bob Corley asked what price I wanted, told him, and I was good to go. No conflict, just a smooth transaction. Will continue to do business there.

Worst consumer experience of my life! Do not go Here!

Honda Carland North, sold me a car that was illegal to sell, then were rude, unprofessional, and did everything they could to cheat me. I was desperate to buy a car because my last car was stolen. Saw Honda Carland North had a car for sale, similar to my last car. Bought used Acura and within a month the O2 sensor light went on. Took the car to the closest Acura dealer and found out my car was missing a catalytic convertor, an expensive part. Did some research and found out, it is illegal to sell a car without a catalytic convertor. Called the Honda Carland salesman that sold me the car and explained the situation. Several times he tried to explain to me that the car didn't even require a catalytic convertor. When I didn't buy his explanation, he got very mad and finally said "that's the chance you take when buying a car as is off the lot". The law states, even under "as is" status, a car can not be sold without a catalytic convertor. Finally, I told the salesman I would report the matter to the BBB and the Consumer Protection department. He didn't seem to care. I also asked the salesman to have the General Manager to call me back and discuss the matter with him. Of course, I didn't get a call back. I called the dealership twice more. Neither call was returned. Not calling me back, I saw as pretty much a admission of guilt. I even called Honda and although they were interested in hearing my complaint, they didn't really care to do anything about it. I then filed complaints with the BBB and "Governors Office of Consumer Protection". Of course, no one at Honda Carland North would return the calls. Finally, the Consumer Protection office sent a certified letter to Honda Carland North demanding a written response to my complaint from the General Manager within 5 days. The dealer finally responded by offering to fix the car. It took me two months to get this fixed. I was a loyal Honda customer for almost 20 years, but this dealer experience was so bad, I will never by buy a Honda product again. Way to go "Honda Carland North"!

I was very happy with my used BMW purchase from Carland...

I was very happy with my used BMW purchase from Carland North this past year. I come back to have my oil changed. Nothing was wrong with my car when I pulled it in no leaks entering the service bay. After my oil change I noticed a oil leak. So I take it back to the service center at Carland North. They tell me that there is a major problem and present me with a $3,000 repair order! I advise them of the warranty I had bought on my purchase there and question how a simple oil change resulted in $3,000 in additional repairs? The service dept tell me my warranty will not cover the repairs on my BMW I Bought there. Something smelled fishy. I tell them I am going to go get a second opinion from a local German repair shop. I get a call from Carland explaining that the warranty company is going to cover about $2000 of the $3,000 of the work order. I tell the service advisor the a German repair shop could not find $3,000 worth of repairs. That the leak was fixed for $200. I was not happy! So I call Carland back and advise them of this simple fix and I was not pleased with the fact a routine maintenance oil change had resulted in a $3,000 repair order. I made a request to cancel the service warranty that I bought at point of purchase. Over 30 days later no cancellation has been completed. I just made a second request for the entire cost of the warranty to be refunded to me which is about $1200. A great purchase experience was turned into a nite mare over a simple oil change or greed! I will no longer use this service department as I feel they were going to fix the low cost fix a pocket the difference. I am still waiting on feed back on my warranty cancelation...

I was a loyal customer for years. Each time I visited I...

I was a loyal customer for years. Each time I visited I noticed the charges going up. My last visit I over heard the service manager Mr. Reed telling his employees to ad recommendations to my bill. I leave and go straight to Honda of Rome. There recommendations ended up being $400 less than Carland North plus they did extra like changing my break fluid free for my safety. While at Heritage Honda of Rome it felt like the old family business that Carland north use to be. Now I know why the people I use to trust no longer work at Carland. Carland and Mr. Reed has lost the honesty. I would not make any purchase from a dealer that is so dishonest towards its existing customers.

We were treated with the upmost respect and honesty,They...

We were treated with the upmost respect and honesty,They went out of their way to help ,They were wonderful, They even fill our gas tank before we left

This was my third time buying a new Honda, although I had...

This was my third time buying a new Honda, although I had never bought from this dealership. Before this, I had had only good experience with Honda and went in feeling pretty confident that all would go well. Unfortnatley, this turned out to be the worst car-buying experience in my life. Everything started out on a very positive note with a great Salesman, Bob Corley. We agreed on a very good price for the vehicle I wanted and then I was turned over to someone in the Finance department. This was when the NIGHTMARE began. I soon found the Finance guy to be less than honest and even deceptive as he added extra charges to the cost of the basic vehicle as agreed upon, before any legitimate fees and taxes were added on. He didn't inform me or disclose any information about the several hundred of dollars he just "added on". He also did not include 2 discounts totaling more hundreds of dollars although Bob informed him of them. I soon realized that he knew exactly what he was doing - - price- gouging!! I fortunately caught the alleged "errors", thus saving myself a lot of cash. But I had to wonder how many other people does he do this to that don't notice? I wanted to speak with someone there about all these "errors", and was introduced to a Sales Manager I was told would assist me with my concerns. The Sales Manager was disappointing and appeared to not really care about the problems I encountered. This was certainly different from my experience with other Honda dealerships. Although I declined any extended warranty offered by the Finance guy, I later started receiving mail from the 3rd party warranty company saying the dealership had informed them I had taken a 10-year warranty and should start making payments to them. I eventually got this cleared up when the dealership "found" the paper I signed declining any extended warranty. Of course by then, the warranty company had received all my personal information (soc. sec. number, etc.) without my knowlege or consent. After reading other reviews about this dealership, I wonder if I just caught them on a particularly bad day. But what started as a positive experience ended up being messy, frustrating, and less than the honest and forthcoming experience I had expected. As I said previously, it really turned into a nightmare! I will never again do business with this dealership and can not recommend it to anyone, especially anyone I like!

The key and remote to my Honda S2000 (which I bought at...

The key and remote to my Honda S2000 (which I bought at this dealership) were stolen. I went to them to buy replacements. I cannot make this up. These people quoted me nearly $500 to replace the key and remote!! Let me say that again - nearly $500.00!! And again - $500.00 for a car key and remote. This was classic highway robbery in its purest form. It was piling on me after my misfortune. These folks just wanted to see if I was stupid enough to pay it. When I expressed outrage, they treated me like I was trailer-trash. Thereafter bough the remote online for $65. and programmed it myself. Bought the key from Honda in Woodstock, programmed, for $110.00. Never, never, never do business with these criminals. The purchasing experience on this car was not bad at all, but whoa be unto you if you ever need to return to the dealership for anything ...

Honda Carland North provides friendly service, good...

Honda Carland North provides friendly service, good prices and are honest. Tabatha was aware of our needs and wants and focused on them. She made us feel important.

After looking at all the dealers in the metro Atlanta for...

After looking at all the dealers in the metro Atlanta for a specific vehicle, Tabitha contacted me and made every effort to locate the Honda Pilot I was looking to purchase. Unfortunately we found that the color/model combination was not available statewide. However, she was able to find and suggest a car in their inventory that met almost all of our requirements at a better price point than what I thought I wanted. Without Tabitha's persistance, I would not have a new car in the driveway today.All of the staff were friendly and the smaller town feel to this dealership left me very satisfied with my purchase. I will start any search for a Honda with Tabitha from Carland North next time around.

Great dealership!!! From start to finish everything about...

Great dealership!!! From start to finish everything about this dealership is great from sales to service. Caleb kept in touch as I was trying to decide on my purchase and ended up with a great deal Thanks everyone at Carland!!!.

Everyone was very friendly and informative from the...

Everyone was very friendly and informative from the initial sale of my car to the service center, top rated place of business. Would highly recommend to friends and family.

The General Manager addressed my complaint with the...

The General Manager addressed my complaint with the dealership. The sales representative that had lied to me was terminated. The General Manager met with me personally in closed doors and appeared genuine in wanting to address the issue and solve the problem. I would give this dealersip another opportunity in the future.

I have to tell you that anytime I have dealt with Honda...

I have to tell you that anytime I have dealt with Honda Carland North - I have been MORE than satisfied. I had never purchased a car from Honda Carland North before. It was just the nearest Honda dealer to where I was living so I went there. Wayne - the Service Manager goes WAY ABOVE and beyond to keep me coming back. He stands behind his work and always has a fair price.One day, I was having a problem with the Honda I was driving at the time. It was repaired but a week later I had the same problem. Wayne said, bring it back and we will fix it...no charge. On top of that, he put me in a Brand New 2013 Honda CR-V. I instantly loved it. My vehicle was repaired 3 days later - no charge! But, with the miles I had on that vehicle, I just had to look into purchasing a vehicle like I had been driving.Bob Corley was awesome! I was introduced to him by Wayne in service. I explained I was ready for a change. Bob was just great. Absolutely NO pressure. I searched the Internet and found serveral prices. Bob beat all of them and them some. You just don't find a salesman like this anymore. I typically HATE car dealers and salesmen. Bob Corley is so much different! He remembers me by name and always greets me when I come in for service. In fact, some days, he just sits down and talks with me. The coversation has nothing to do with Cars. Just about what is going on in the world. Almost like going to the local barbershop and shooting the breeze. How much better an experience can you have than that?I like Honda Carland (Bob, Wayne and the entire staff) so much that I drive all the way from Suwanee GA to Cartersville just for my service visits. I must pass 3 or 4 other Honda Dealers just to get there. If that doesn't tell you how much I like my experience at Honda Carland North both with Sales and Service...then nothing will.You just cannot go wrong at this dealer...I don't care who you are!

Chris Ensworth is a solid, honest chap with total...

Chris Ensworth is a solid, honest chap with total integrity. He's the reason I bought a new CRV there. He called me after I inquired on the internet about new CRV prices. He was friendly, sincere and wants his clients to be satisfied with the whole purchase experience, which is much more than just a price. Really, the experience is remembered long after the price is forgotten. I trust this dealership, both in the sales and service because you're not just a 'sale,' you become a relationship. I totally endorse this Honda dealership, even if it's a bit out of the way.

I am extremely happy with the service I received at Honda...

I am extremely happy with the service I received at Honda Carland North. My car wouldn't start and it was pouring rain. I called Honda and a mechanic came to my car and charged my battery. I then drove to the Honda dealership and my battery and oil level was checked and all my car needed was a 30 minute battery charge.Everyone was so nice, helpful and understanding.

I was referred to Jason Hunter (sales manager) at Honda...

I was referred to Jason Hunter (sales manager) at Honda Carland North by my mechanic. I was looking for a late model certified Accord. I had a bad experience up to this point in buying a used Accord. I called Jason, and within a 1/2 hour I knew what car I wanted. Jason asked if I'd consider a new accord instead of a used one. He advised with Honda's incentives, I could get a new car instead of a used one for an additional $3K. This made sense. He had to do a dealer trade, and was able to find an Accord in the color I wanted, but it was located in KY. He still worked out the dealer trade despite having to get the car from over 300 miles away. I was amazed that this dealer would go above and beyond the call of duty for this. He could have let me choose a different car with a dealer nearby, but not in the color I wanted. I was willing to do this. I bought the car over the phone and went to the dealership to finalize everything. Johnny Mac was great to work with along with everyone there. I also traded in the car I had. They were able to get me $500 more on my trade-in than the previous dealership I was out. No other dealership could come close to the deal I got through Honda Carland North. They weren't pushy like most car salesman. They were professional and great to work with. Jason and Johnny did a great job!

The dealership is great overall! This is my 2nd new car...

The dealership is great overall! This is my 2nd new car purchase both from John. The dealership is always ready to help with anything that I need and want! :)

I called around and emailed all the dealers to get the...

I called around and emailed all the dealers to get the best quotes for a Van for my wife. They called me back and gave me a bottom line out the door price that was 1300 better then the second cheapest dealer in the area (i contacted 5 of them total) I wound up going elsewhere after discovering a distant family affiliation in a dealership, however when I informed Bob, he congratulated me on my purchase, and was glad he could help me get a better price where i went elsewhere. WOW! what a genuine guy. A month later I went back to Bob to buy a Civic, The whole experience was kind, i felt no pressure to buy anything. Even when I went to talk to the finance manager there and sat down for negotiations, he didn't pressure me into add ons, and even matched an online price for warranty.I can't imagine referring anyone somewhere else to buy a new car in the area. This place was amazing.

The whole experience was great! From the time you walked...

The whole experience was great! From the time you walked in the door! Everyone was very friendly! JR was very helpful and answered all the questions I had! Would recommend Honda Carland North!!!

My family researched the type of car that we wanted...

My family researched the type of car that we wanted online and also determined our price range. After we found a car online that interested us, we contacted Honda Carland North and made an offer. For the next day, we communicated via email with a sales representative about the car. The communication dragged on for much longer than needed because he often did not answer our questions, and instead tried various tactics to get us to come in and buy immediately. (He said he wouldnt be available via email and we needed to call but lo and behold he continued to respond via email all day when we declined to call; he asked us when we could come to look at the car; he would point out features of the car instead of answering questions about price; he told us that we had to come in that day to get the agreed upon price although we had told him up front that we were not available until the next day; he didnt throw in the dealer fee until the very end ($599!) although he had only specified that the title, tag and tax would be added, etc.) In retrospect, we should have ended the communication very early on based on his approach. But by the end of the day we had agreed upon a price for the car that we wanted, and scheduled a time to come pay the next day (in cash). However, based on our feeling that he was not trustworthy, we did contact another dealer via email and asked him whether he could beat the deal that we had arranged with Honda Carland North. The other dealer could not beat the deal, but offered us a similar deal and was very upfront and easy to communicate with. We decided to proceed with Honda Carland North and showed up to our appointment the next day with a check in hand. The sales representative informed me that according to Donald Trump, negotiations dont really begin until you are face to face and after keeping me there for thirty minutes he changed the terms of our negotiated deal (he offered the same price but removed the Honda Certified warranty). At that point I was done playing games and walked out of the dealership. We drove to the other dealership that night and purchased a car. On our way, the sales manager at Honda Carland North called and apologized, asking us to return and pledging to honor the deal that we had agreed on. However, we chose to work with a dealership that did not try to manipulate us.

I drove over 4 hours to look at a used Suburban that was...

I drove over 4 hours to look at a used Suburban that was offered for sale on the website. I spoke at length to Bob Corley to ensure my drive would be worthwhile and the vehicle was as described on the site. When my family and I arrived, we were treated with hospitality and we felt very comfortable with the way the dealership handled the sale. We never felt pressured. We did purchase the Suburban and have been very pleased with it. It was well worth the drive. It was a pleasurable experience.

I had a great buying experience at Honda Carland North. ...

I had a great buying experience at Honda Carland North. I came to look at a specific vehicle that I had seen online. I was greeted by a friendly staff when I arrived and I could not speak highly enough of Kevin Green, the salesperson I worked with. He was very knowledgeable and honest about the vehicle. After test-driving it, they allowed me take it home for the night on a trial basis. My family and I really loved the vehicle so we came back the next morning to buy. The process was quick and easy. The agreed upon price was fair, as well as the amount offered for our trade-in. I would recommend this dealer to anyone who is looking to buy a new or used vehicle. And, if you can work with Kevin you will be in good hands. Thanks Honda Carland North!

I was helping my daughter find a used Civic. After...

I was helping my daughter find a used Civic. After shopping on-line at several Honda dealerships, I did an on-line chat with Bob Corley at Honda Carland North and told him my needs. Shortly after I got a call from Jason Hunter, the Used Car Mgr. He told me about an 06 Civic they just got (not on-line yet) that was bought there new, serviced there and said it was immaculate. He was not exaggerating. These guys were great to work with, very professional, honest and sincere. We agreed on a price over the phone and all the paperwork was ready when we got there. The car exceeded our expectations. The car looked Brand New inside and out. Knowing we were coming, Jason had a new battery and new AC compressor installed. Not only that, it was in her price range and believe it or not, Kip, the finance guy got her 60 month financing on an 06 model,a 6 year old car. I will be recommending Honda Carland North, Jason, Bob and Kip to all my friends. These guys went over and above great service. Five Stars!!!!!!!!!Duane Nelson

Took my son's 96 Acura TL to Honda Carland North on...

Took my son's 96 Acura TL to Honda Carland North on Friday morning, 12/16/11, to fix a loud noise coming from the engine area, and to have them check if anything else needed to be done. Shawn called me later that day and told me that the air conditioning compressor needed to be replaced. Since the car was 15 years old, I asked him if anything else was wrong, and he told me that the timing belt needed to be replaced and that the oil seal behind it was leaking. I asked him if anything else seemed wrong since I did not want to invest any money in the car if they suspected anything else would break. Shawn assured me the car was worth fixing and that the engine, transmission, and everything else looked fine.To fix the compressor, Shawn told me it would cost $944, and another $900 or so to replace the timing belt and oil seal. Finally, after much thought and discussion with the Shawn, I decided to have the compressor replaced and to wait until my son could afford to replace the timing belt. That evening the weekend service manager called me and told me that they had replaced the compressor, but they could not get it to work. He said that after their mechanic had replaced it he realized it had been rewired (by a previous owner), and he could not get it to work.On Monday, Shawn called me and told me the same thing as the weekend service manager, and that Honda Carland North could not fix it. He told me that I would have to take it to the Acura dealership to have them fix it. I was thinking that I had taken it to them because Honda and Acura are the same company, and if they could not fix it, why did they give me a quote and assurance beforehand that they could. I picked my car up, and paid them $944 for a new compressor replacement that was not working.Now I still need to take it to the Acura dealership to have them figure out how to make the new compressor work and to replace the timing belt. I hope the Acura dealership is more honest about what they can fix than this dealership.12/30/11 Update: Yesterday, the Acura dealership called me after I had taken the car to them. Before installing a timing belt, they told me that their diagnostics indicated that I was having a transmission problem. I thanked them for letting me know before I invested any more money in the car.Honda Carland North had told me the transmission was fine and then installed a compressor that is not operational costing me $944. Sounds like they either didn't know anything about working on my Acura or they took me for the $944.

I purchased a used 2005 Honda Accord LX from this...

I purchased a used 2005 Honda Accord LX from this dealership. I found this car on autotrader.com and based on the sell price ($9,500 for a 77K car), www.dealerrater.com rating, CarFax report, and PureCars Value Report, my comfort level for buying a used car increased. I purchased the car from JR who made this a very easy buying experience. The car was in excellent condition so obviously their service dept had put this used car in excellent condition. JR had me in and out in no time. When I got back home, I noticed only the driver's window was working. I called the service dept and Wayne Reed assisted me. He tried talking me through some fixes but nothing worked. I returned to dealership and Wayne had his service techs find and resolve the issue at no additional cost to me even though this was a used car with no warranty. He even offered to provide me a car if he needed to keep my car overnight. I am very impressed with this dealership in both sales and service. They have far exceeded my expectations for buying a USED CAR and HIGHLY RECOMMEND THEM!David Fessenden

Started by having a Honda serviced there and was...

Started by having a Honda serviced there and was impressed. Bought a used van and very pleased with friendly, professional, caring attitude of the group.

I thought I would surprise my wife with a new Pilot and I...

I thought I would surprise my wife with a new Pilot and I went the internet route by going through several dealers to get a good out the door price. I received prices from all the vendors and HCN was the highest. I made an offer to each dealer for the same trim package and the salesman from HCN left a voicemail to come on in that the offer was good and they wanted my business. That worked out great for me because they were my hometown dealer and we had purchased a new Civic from them last year. I called right back and left a voicemail asking for an email accepting my offer but I never received one (sign #1). A couple days later, I texted the salesman to arrange a test drive and sign the papers and he said he wouldnt be in that day and that another salesman would show me the vehicle (sign#2). I called the dealer to arrange a test drive with his backup and went in that evening with intentions of buying the Pilot for the "agreed upon" price. When we arrived the salesman apologized for my original salesperson calling in sick (sign#3) on that day and he would take care of us. He showed us the vehicle and we went for a test drive and everything was kosher. Then we got to the paperwork and the offer that got me in the dealership basically wasnt honored and a much higher price was offered to us. We replayed the voicemail to them where they "agreed" to my offer and they came off a couple thousand but nowhere near my other two prices from competitors. They also tried to call the "sick" salesman and werent able to reach him (sign#4). So basically, we were duped, lied to, screwed, and lost a few hours of our lives we wont get back. I dont know if wouldve even mattered if we had anything in writing the way these guys operate. They also tried to steer me away from their competitors saying the prices they were offering were less than invoice (which they werent).I ended up going down the road and getting a great deal and was treated like an educated consumer and not a sucker.

Bought a car from here looked nice ran great at first....

Bought a car from here looked nice ran great at first. Two weeks later it all starts messing up so I bring it in for a 9 am appointment. 3 hours later they still had not brought my car in to even look at it. What's the point of having an appointment if you don't get it in around that time. So now I'm late as Hell for work, they won't give me a rental due to they haven't figured out what is wrong with it and that I'm on my parents insurance even though everything else is under my name. This place is garbage. The workers are decently friendly but like all dealers two faced as hell. Strongly discourage anyone from coming to this place.

The folks we dealt with were courteous, friendly and...

The folks we dealt with were courteous, friendly and knowledgeable. They did not try to sell us something other than what we came to look at. When we finally decided to purchase, all the paperwork was prepared in a timely manner and we were able to come back a couple days later to pick up the vehicle.

I thought the dealership- at least the person who helped...

I thought the dealership- at least the person who helped me- was fairly transparent. Jason showed me how to tell whether any of the car's original parts had been replaced so I didn't have to take his word for it. He also showed me several websites (like this one) where I could compare the ratings of all the dealerships I was considering. I think that one of the most most daunting anxieties for a first-time used car buyer, unless you work in some sector of the auto industry, is a lack of familiarity with the product, and the fear of being swindled lurks in the back of consumer minds throughout the razzle dazzle of this feature and that feature, which most can't distinguish from a breadbox. Jason did a good job educating me about the process and, most pleasantly surprising of all, did not try to rush me into a hasty decision. He listened to what I wanted, did his best to accommodate, and gave me all the time I needed to consider other options before I finally decided to buy from him.It did take three+ weeks to get my title mailed to me, which (again, with the remarkable transparency) was something Jason had warned me up-front was the only recurring criticism they receive from customers, so I was already in the mindset of needing to keep a close eye on that. All I had to do was call and ask for the title department and they were happy to fix the delay; I still received the title in time to register my car before my grace period ended.

I made a deal on a Toyota pick-up (I have an email with...

I made a deal on a Toyota pick-up (I have an email with time -date and price). I gave Jason my credit card to hold the truck- he also said he would move the truck to the back to safeguard it. This was about 2:30 Tuesday Oct. 4th. I told him I would drive the 600 miles round trip on the 5th. I get up at 5a.m. the 5th to start my trip and when I get to Atlanta I stopped to call Jason to give him my Ins. # and D.L. # he requested to start my paperwork. During the call I was told that the car was sold to someone else. I got sick to my stomach. Jason said he E-mailed me (9 am on the 5th it turns out). when I was already on the road. NO PHONE CALL ON THE (4th.) not to come. I read the e-mail he sent 10a.m. on the 5th which said they sold it to a higher bidder. I was told earlier on the way to pick up the truck , that it was a mix-up and that the 2 salesmen didn't know what the other was doing. That was a lie-the truth was they sold it to the highest bidder. I have the e-mail to prove it. What kind of business are you guys running? I have never been treated so badly in my life. I look forward to your making it right. I missed a day of work & gas and car wear. Call and tell me why I should not take other action against your company.

(Aug 2nd) We wanted a new Honda Accord Sedan and out of...

(Aug 2nd) We wanted a new Honda Accord Sedan and out of our Chrysler!! Went in on a monday night bout 7.40p.m. Not so busy. Saw Joe Flannigan who came up to us and started to ask us what we were looking at , monthly payments we desired, and add on's for that car. By time we sat down and crunched numbers it was getting late. Joe still stayed put and was determined to make a deal that suited both parties. After a long hr and half if not more( 9.30p.m) and plenty of, Na you can do better, and Joe DID!!! We were still hammering it out! He got us in the end, a brand new Metalic dark grey Honda, got us out of our chrysler, lowered our monthly payments, .9 interest rate, 5 yrs to pay off, we added on a front lip, fog lights, he filled the car up with a full tank of gas, said parts would be in, in 2 days, which they were, took car back next day to be detailed. Perfection! Every little flaw i saw they cleaned and fixed!!!!! Joe ended up staying well into 10 p.m that night without fail to get us the car WE wanted !!!!! The parts were on my car within 4 days and i got my windows tinted that sat!!!! Thats awesome customer service, i have had some nightmares at dealerships and ran into a few con artists,but its nice to find a place thats cares about YOU. I went back to the service area next day and dealt with Rodey who was super sweet too, took real good care of me that day and they do a grt suttle service! No messing around with the guys down at Honda Carland in Cartersville!!!!!!!!! If you need a grt deal and someone who truly gives a crap.......See JOE FLANNIGAN!!!!!!!!!!!!!!!!!! He know's how to do his job. He will get you what YOU want in the end. Thanks Joe and everyone at Honda Carland in Cartersville!!!!!!!!! I LOVE MY NEW HONDA!!!!!!!!!!!!

I was shopping for a 2010 Honda Ridgeline. The local...

I was shopping for a 2010 Honda Ridgeline. The local dealership in Rome would not budge on their initial offer, nor did they hacve on in stock, so I decided to check around. I went to the Honda Carland North web site and requested an online quote. Within thirty minutes I was given a price quote and was informed that the model I was looking for was currently in stock. Later that same day I drove to the dealership with my online quote in hand and met with Joe Flanigan. Joe was very helpful. We discussed my trade and after a simple negotiation on the trade-in value, I decided to buy. The entire experience was quick and painless. This is my 4th Honda...when I look to replace my 2004 Accord in the future, I will definately keep Honda Carland North in mind.

Got me what I was looking for. Excellent price, quality...

Got me what I was looking for. Excellent price, quality vehicle, no hassle sale!.......................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................

Very good experience. No pressure was felt to purchase...

Very good experience. No pressure was felt to purchase untill we were ready. Joe did a very good job of finding the car we picked out which had to come from another dealer. The price was straight forward and not a pass off to the sales manager as frequently seen. I would recommend this dealership to anyone who is interested in a Honda.

Everybody at Cartersville Honda Carland North made sure...

Everybody at Cartersville Honda Carland North made sure that I had the RIGHT information and that I was well taken care of before I purchase my CR-V. They even called me two (2) days later to make sure that I was still OK with my purchase and to make sure I didn't have any more question reg. my purchase or with the CR-V that I purchesed from them. This is the first time that I have every owned a Honda and I really feel good about Cartersville Honda Carland North.. I would buy from them again and I would RECOMMEND this Dealership to anyone. They will show you that they are their to do business the right way...

This was an exceptional buying experience! JR really...

This was an exceptional buying experience! JR really listened to my needs and my objective to finding the right car buying situation. He asked questions to gain a true understanding of what we were looking for and trying to achieve. This is the exception to just selling a car or making a sale. JR was straight-forward and created a comfort level: I just knew that he was doing what he could to ensure that we would be happy and satisfied. Moreover, our time at the dealership was not wasted looking at cars that would not completely suit our needs (no matter how nice or how good the price may have been). Not just personable and knowledgeable (which in themselves demonstrates good salesmanship); I greatly appreciated his willing to shoulder my set of concerns and offer a resolution with improvements. My dauther and I are happy and have already highly recommended JR to our friends!

Jamie Cunningham was exceptional with both the...

Jamie Cunningham was exceptional with both the demostration and sale of the vehicle. The whole car buying experience was amazing... I was riding in my new Honda in no time at all. I recommend anyone in the market for a new or used vehicle to go see Jamie Cunningham and the rest of the guys at Honda Carland North in Cartersville, GA. Keep up the good work guys!!!!

I went to the dealership to determine if my son's Honda...

I went to the dealership to determine if my son's Honda Del Sol (94) was worth repairing. Tony in maintenance informed that it was indeed repairable but did not recommend it due to the age of the auto and the high costs of repair. I respect a repair center that gives you honest feedback as he could have easily talked me into repairing the auto but he did the honorable thing and gave me valuable advice.After speaking with Tony, I spoke with the boss (my wife) who told me to buy myself a new car. I bumped into Jamie Cunningham who is one of the new salesmen at the dealership. We spoke for 30 minutes about my needs and he came up with several viable options. We looked at Honda Certified Used Cars as well as new. Although Jaime is new to Honda, he is not new in the service industry and he has a skill that is not common among salesmen, he knows to ask questions versus assume to know what the customer wants or needs.I made the decision to purchase the 2010 Honda Insight for several reasons, mileage, comfort and of course, the Honda reputation. The price was right and the owner, Kyle Campbell actually participated in the sale and was generally interested in my satisfaction. I also observed Kyle interacting with other customers that were purchasing new vehicles as well as those in for service. It is not often that you enter a dealership that does not pressure you to purchase today as the deal may end or one that offers true service from the receptionist, to the salesperson and the owner of the business. I would recommend that if you are in the market for new Honda or Honda Certified Used Car, make the trip to see the team at Honda Carland North. Again, I was impressed with the level of service from every person I came in contact with! You can also look at their inventory on www.hondacarlandnorth.com

This was a very good experience for me. I started looking...

This was a very good experience for me. I started looking on line over a year ago and got prices and information about the cars I was interested in. Joe Flanigan kept in touch with me and when I was ready to by this year my first visit to the dealership in person was a delight. Joe was very helpful in answering all my questions and working with me on price and trade in for my car. I, also, met general manager, Kyle Campbell and used car man, Bob. Did not get Bob's last name. All three were interested in my feelings toward my car and what I wanted to buy. The end result was my second visit was to leave my old car and drive home my new (first time Honda car) CR-V. I live out of town (30 Miles) and it was worth my trip to Cartersville. I would recommend anyone to check on line with Joe or go by the dealership and see what they have to offer. Love my new car!

The deal was great. Very pleased with the time they took...

The deal was great. Very pleased with the time they took with us. Checked other Honda dealers in the area and Honda Carland - North was by far the best. Found the car we wanted online went in an looked at it and they put together a great package for us. Atmosphere was relaxed with no high pressure. Didn't try to take advantage of us which is what other dealerships tried to do to us. Very pleased with the experience at Honda Carland - North.

This is the second vehicle purchased from this dealer in...

This is the second vehicle purchased from this dealer in two years. They are the most hospitable, efficient, consumer friendly, efficient, and competitive dealer in the entire Atlanta area. We enjoy all courtesies extended, fair trade-in allowances offered, and service facilities available. Joe Flanigan is respectful of our time, and understanding of our requirements. It is a distinct pleasure to do business with Carland of Cartersville.

I had a great experience at Honda Carland with Joe and...

I had a great experience at Honda Carland with Joe and Jake! We did everything through the internet and they were efficient fair, both genuine and made my purchase less like visiting the dentist! I've had 8 Honda's, never had to take one in, I recommend Honda Carland in Cartersville with Joe and Jake most definately!!!

I have bought several new vehicles in the 50+ years I...

I have bought several new vehicles in the 50+ years I have been driving. I was looking for a SUV crossover which would provide better gas mileage. I did all my homework on the internet and when I got down to the two or three vehicles I would consider it became a matter of contacting dealerships to see what kind of response I would get. Only one dealership seemed to be technically savvy enough to know what I wanted and how much I wanted to spend. I contacted Joe Flanigan at Honda Carland North and told him what I wanted. He contacted me within the day with prices. His prices were legit and no games ever played. No unexpected add-ons. I arranged a time to visit the showroom. Drove the vehicle and I knew it was exactly what I was looking for. My total time in the showroom about one hour and I was driving a new CR-V. Three weeks later I attended a new car clinic offered by Honda Carland North. Very informative and well worth my 45 minutes. They even furnished fresh pizza from Papa Johns. I highly recommend anyone looking for a new vehicle to consider this dealership.

I bought a used car from Honda Carland North and...

I bought a used car from Honda Carland North and absolutely love it! The car had a couple of things wrong with it at first and they kept their promise and fixed it. I would recommend anyone to buy a car from Honda Carland North. The atmosphere was friendly as well as their personalities.Thanks Honda Carland North, I LOVE MY CAR!!!

We have had nothing but great experiences at Carland in...

We have had nothing but great experiences at Carland in Cartersville. We bought an awesome "Crosstour" from Joe Flanigan. He was the perfect balance of a hassle-free, fair and quick salesman when it came to purchasing our car. We negotiated a blue-tooth for our new vehicle, Joe continued to stay in touch with me to find out when a good time would be to install. The service department was professional, informative and gave me a "loaner" because the installation was lengthy. The dealership is clean has an area for kids, snacks and everyone greets you and is friendly each time.I highly recommend Honda Carland North not only for a reliable product, but great service.

This was the easiest and most enjoyable car purchase we...

This was the easiest and most enjoyable car purchase we have ever made! We negotiated our deal with Joe ahead of time and he had everything, as we had discussed, ready and waiting for us when we came to sign the paperwork. We came in to the dealership on a late Sunday afternoon and never felt rushed or pressured. Joe was a pleasure to work with - he even got us milk for our baby when we realized we forgot it! Even after all the papers were signed and the deal was done, Joe spent time showing us the features in our new car and helping us sync our phones and set everything up. For once, we truly enjoyed the car buying experience and we would not hesitate to recommend this dealership and Joe to anyone in the market for a new car.

I originally went to Honda Carland North to purchase a...

I originally went to Honda Carland North to purchase a 2010 Honda Odyssey EX. With their excellent customer service, I was able to purchase an Odyssey EX-L. With such a good experience, I would recommend this dealership to anyone. I believe the staff is soley focused on creating a positive and pleasant shopping experience.

I contacted the Internet Sales Manager first and spent...

I contacted the Internet Sales Manager first and spent many emails back and forth shopping for the car we wanted. He met my every need and provided me with everything I asked for. This went for the choice of our new car as well as information regarding the car that we traded in. We essentially covered everything and only made a trip to the dealer to actually purchase the car. We were only at the dealership an hour and a half. Great job.

In all honesty I was not really looking to purchase a new...

In all honesty I was not really looking to purchase a new vehicle in this economy. We were interested in an SUV and were looking at the Pilot. David and Alex both took their time and I believe helped in giving us the best deal possible for what we were looking for. Since then I have been very impressed with the Pilot and am more than satisfied with its performance. I have never owned a Honda before but will certainly look to Honda Carland in the future.

Absolutely the best buying experience of my life. ...

Absolutely the best buying experience of my life. Switched from American Chrysler Van to Honda's Odyssey. In addition to buying the Odyssey (2010), bought a 2010 Hinda Civic Si for my son. He loves his, too. Best sales, best follow-up, best service for add-on's. Could not be happier. Looking forward to first oil change.Randy

Don't forget that a Honda dealer can handle most of the...

Don't forget that a Honda dealer can handle most of the maintenance on your Acura! I own an Acura RDX that I purchased from the sister Acura dealership located in Duluth. When the maintenance minder flashed that my RDX needed an A6 service, I looked in my manual to see what it meant (oil and differential fluid changes) and then called Honda Carland North to see if they could perform the work. I was quoted a price and given a time estimate to perform the work since differential fluid changes required going through the regular service bays instead of the Express Service. I was very pleased that they were able to work me in late on a Friday afternoon. It took about 75 minutes and the price paid was exactly as quoted. I've dealt with the body shop (recommendation for a windshield replacement), Acura Carland and HCN since I purchased my RDX. Everyone has been friendly and professional. We plan to purchase our next vehicle (Honda or Acura - we don't know yet) from this dealership group.

I had been looking for a Honda Pilot for some time. Most...

I had been looking for a Honda Pilot for some time. Most of my searching was done in metro Atlatna: I had researched prices and interest percents that I wanted to pay give or take a few dollars. In one of my travels I remember going by a Honda dealer in North Georgia: So I called an talked with Alan Armbruster over the phone. I told him what I was looking for and what I was willing to pay.That was it in a nut shell.I drove up to Catervilles met with Alan and the dealer was done in a very short period of time.Alan did a great job on going over the Pilot with me. Invited me to some of the classes they over at the facility. No pressure at all. My last vehicle was a Honda Accord. I had over 418,000 miles on the original engine and clutch. Honda is a Great Vehicle. Thanks Alan

I live in Oklahoma. My wife and I were visiting family in...

I live in Oklahoma. My wife and I were visiting family in TN and planning on going on down to Jasper GA. I have been looking at Toyota FJ cruisers for some time, and did a web search for the Jasper area. I came across the EXACT one I have been wanting. I had recently purchased an 08 Nissan Frontier, and was not really happy with it. I contacted Chad Wilson at Carland North and made arrangements to come look at the FJ. Chad and the rest of the staff did everything they could to give me a more than fair price for my trade so that the FJ wouldn't put me over budget. They worked with me on the funds transfer from my bank to make the deal happen on that day, since it was past my banks cut off time to wire money. These guys really put forth a lot of effort to make sure I was happy with the deal. It took some work on the fiance departments end as well to get information to and from my bank in OK intime to secure the funds for the vehicle. A couple days prior I made a trip to Dallas on an over the phone promise from another dealer which fell apart as soon as I arrived. When I spoke to Chad over the phone he told me to come down and check them out, he would do what he could to make the deal happen. He and the staff bent over backwards to make it happen. A great group to deal with. I will definitely check them out again in the future. 1300 miles is a short drive for this kind of service.

My experience with this dealership was great. Joe was...

My experience with this dealership was great. Joe was very attentive right from the start. He beat all the prices I had and gave me a great deal. Since I was Driving from out of state Joe was ready with the car and papers. He had the car fitted with accessories I was looking for. Went for a test drive and in 30mins was signing the papers with the price I was promised over the phone. Overall Joe closed the deal in a great way and would highly recommend this dealership to all my friends.

This is the best experience I have ever had at a car...

This is the best experience I have ever had at a car dealership. I have left many other dealers without purchasing a car because of the pressure tactics and personal questions they would try to ask. This is the only dealership I have ever been to in which there was no pressure to buy. They have provided excellent service and have followed up in a kind and professional way. I would definitely recommend this dealership to my friends.

I cannot imagine a better new-car buying experience. From...

I cannot imagine a better new-car buying experience. From the selection, price, professionalism and knowledge of the salespeople, my wife and I are extremely happy with Honda Carland North. We did the majority of our shopping/negotiation via the Internet and telephone, and their up-to-date website was helpful. My emails and phone calls were promptly answered. Once we decided on a final, drive-out price for our car, I called another, local dealership to see if they cared to beat the Carland North price. This salesman heard their price and said, "Buy it from them. I can't touch it."The people at this dealship appear to be very experienced, which would explain how smooth the entire buying process was for us. The salesman, Joe Flanigan and sales manager Jamey Warren, were absolutely knowledgeable about the car we were interested in, as well as their current and future inventory. They embody the 'no pressure' sales approach - otherwise, I never would have done business with them. After we decided to finance through Honda, the finance manager, Ron Herndon, made that part of the transaction as seamless (and quick!) as the sales team.Although we have not yet had service work done, we chatted with a customer who was waiting for his vehicle. He told us that he comes almost an hour out of his way to have his Honda serviced at this dealership due to the superior work and treatment. Also, the waiting area is very nice, complete with complimentary drinks and popcorn, and a separate children's area.They made a stressful event very, very smooth!If you have the same experience we did, you won't go anywhere else for a Honda. Thank you, Honda Carland North!!!

We requested an internet quote from a number of dealers...

We requested an internet quote from a number of dealers an got a response from 6 total. Honda Carland North provided with a quote on the vehicle with the options that we specified. They broke the quote out by category so it was easy to understand and compare to others. Several of the responses required clarification. Several dealers did not wish to provide a quote unless we came in to their dealership which was not going to save time and narrow the decision. Honda Carland North was the lowest price by about $700. We made an appointment and Joe explained his inventory and what he expected in. He briefly went over upgrades but did not push, and we chose our vehicle. We were preapproved by our credit union but they spent a great deal of time trying to beat that rate. The time spent doing that was the only downside. When we went to pick the car up Joe went over the administrative details of the car and we were out the door. We chose them because they responded with exactly what we requested, at a very fair price, and then delivered efficiently. I have recommended them to friends already.

my overall experience was great! i will use them again on...

my overall experience was great! i will use them again on my next car! everyone was very professional and a pleasure to deal with it made the 3 1/2 hour drive to get their worth it. this is the reason i have given the dealership this rating because my overall expericene was great.

It is really difficult to rate this dealership solely on...

It is really difficult to rate this dealership solely on sales experience. I am, and will always be a Honda owner. At drive out experience, I would reccommend the dealership. But we didn't realize that the customer service ended when we drove off the lot. I really don't believe the salesmen are at fault. I believe there is no organizational skills behind the scenes. We purchased the vehicle on January 27, 2010 and are still waiting on our registration to go get our tag. We had to go to the Roswell location to get the date extended on our tag. Every time we contacted the dealership regarding the status, we would get a different story. Someone originally put the incorrect address on it the first time(so they say). When it came back, we got three different stories of when it was mailed out. Now, to cover themselves, they are telling us that we do not need the registration to go get the tag. I do not think they should be able to get away with such sloppiness. When I emailed the salesperson, he responded " I was told...." He had no regard for my disappointment in this experience. The back half of this experience absolutely buried the front half. I bought the car that I traded in for this one at the Roswell location and will stick with that one from now on!!!!!! As long as they get the sale, you are just a number!!!!

i had absolutely the most wonderful experience with my...

i had absolutely the most wonderful experience with my first-time brand-spankin new vehicle purchase!! i had been looking at hondas in my immediate area but couldn't quite get the cr-v style & color i was looking for or the price i could afford. i did an online search at carland north, submitted my request & was promptly contacted by joe flanigan. when i went up for my appointment he was prompt, courteous & attentive. if he didn't immediately have the answer to my questions he was able to quickly find it for me. i was considering some accessories but when i told him i needed to keep within my budget he wasn't pushy. JOE YOU ROCK!ron herndon in the sales department was great too. i don't take in numbers well but he took his time explaining everything to me (several times) drawing out comparisons & giving me real life scenarios so that i could understand what he was explaining to me. i can be alittle slow to understand & ask ALOT of questions. he was very patient & courteous.the receptionist was the first person i met. i'm sorry i don't remember her name. i looked at her name plate but was so excited about "meeting" my new "Baby Blu" it didn't register. anyway she had a ready smile, was very friendly and promptly called up joe for me. please make sure to recognize her assets.would i recommend this dealership? ABSOLUTELY!!!!

We were not made to feel that we had to make a decision...

We were not made to feel that we had to make a decision on the day we went in. Joe made it very easy for us to make a decision based on our finances. Everyone at HondaCarland North was very helpful and friendly. I know that if we have any problems with our new vehicle that the folks at Honda Carland North can be trused to resolve the issue in a timely manner. Thanks for the good experience Joe!Libby Goss

Joe was Great to work with and made the buying expirence...

Joe was Great to work with and made the buying expirence easy and enjoyable! Joe took care of everything! Would recomend Honda Carland to all my friends and family! I found the Chevy Trailbalzer online and Joe held it for me until I could make it up there to see it! Thank you Joe!

Honda carland and Joe Fanigan gave me the best price, so...

Honda carland and Joe Fanigan gave me the best price, so it was worth the trip to catersville to buy my new minivan. the staff was nice and the experince very good!he was straight forward without trying to haggle. i would use honda carland again. thank you

after much searching i chose on buying my honda from joe...

after much searching i chose on buying my honda from joe flanigan at honda carland north.joe was straightforward,knowlegable and most of all HONEST.many of the people i dealt with were not informative were joe flanigan did exactly what he said he'd do. anyone who wants to buy a honda i will without question refer them to joe. keep up the good work joe you're an asset to your profession.

I went to see Joe after he encouraged me to come give...

I went to see Joe after he encouraged me to come give them another shot at looking at my trade-in. He knew it was my second visit in 6 months and made sure to make the most out of it for me. I was very impressed how much more they were willing to work with me and that they lived up to the promise that they could do better than my last visit. I went with very low expectations that anything would happen and came back with a brand new van for my wife and three kids. My family very much needed a van after my wife gave birth to twins 4 months ago and this purchase meant a lot to us. I appreciate Joe and Ron making me feel like they were there to help and not take me for all they could.

I had been searching the internet for a very specific car...

I had been searching the internet for a very specific car when I came across Honda Carland North's listing on Autotrader. I was excited. This was the car I had been looking for. I phoned the dealership and spoke with Joe Flanigan. Our conversation and the dealership's willing to work with me sealed the deal. Since I lived 600 miles from Georgia I could not get there to see the car for a week. They graciously held the car for me. When I arrived, I found the car to be everything they had said and more. I have already recommended this dealership to a close friend, and told him it was well worth the drive. Thanks Joe and Honda Carland North, Cartersville, Georgia.Daryl HuberValparaiso, Indiana

I contacted Joe Flanagan about a used 2010 Camaro. He was...

I contacted Joe Flanagan about a used 2010 Camaro. He was very helpful in discribing the car. He was able to complete all the paperword prior to my arrival from Kentucky. The car was everything he had discribed. The car was clear, fueled and ready to go when I arrived. They even opened up 2 hours early to accomadate me.

Alan was recommended to us by two different people, each...

Alan was recommended to us by two different people, each who had purchased cars from Honda Carland North. From the moment that we arrived, everyone was extremely friendly and made us feel very much at ease. Alan himself was very knowledgable about the car, and honest in answering all of our questions. I was sure of the car that I wanted, but wanted to talk it over with my fiancee one last time before anything was official. There was absolutely no pressure to act immediately, and I was even able to drive the car home overnight to make sure that it was the one for me. I have already recommended Honda Carland North (and Alan) to one of my friends that will be purchasing a Honda in the Spring, and will continue to do so in the future.

This was my first experience with internet shopping for...

This was my first experience with internet shopping for an automobile and I was completely satisfied. After narrowing my list down to two automobiles, Toyota RAV-4 and Honda CRV, I sent internet inquiries to several dealers in Northwest Georgia and Tennessee. Joe Flanigan (Internet Joe) at Honda Carland North was by far the most eager to please and answer my questions. He gave me the best price and went to all lengths to find the right color and equipment that my wife and I wanted. I would definitely recommend Honda Carland North to anyone in search of a vehicle. Their general manager, Kyle Campbell, was very helpful and offered his assistance if ever needed. Joe went over all the car's features in detail and also called the first day we had the car to see if we had any questions about its operation.

I went to the dealership to replace my 2006 Honda that...

I went to the dealership to replace my 2006 Honda that was totalled in the flood in Cobb County. My salesman, Alan Armbruster, was Absolutely Wonderful! When I first went to the dealership I wasn't sure what model I really wanted. Alan listened to what I needed in a vehicle and was Very Helpful and Informative. He was extremely friendly and I never felt pressured to "buy now". I ultimately decided to buy an Accord. I have owned two Hondas previously and Knew that I wanted another Honda! Honda Carland North was very accomidating to ensure my satisfaction by locating the perfect car for me. Chip Boyd (Sales Manager/Finance) worked to get me a great deal on my new car! My overall experience was Super and I would recommend Honda Carland North for their professionalism and friendliness! I fully intend to go back when I make my next vehicle purchase! I Love my new Accord! Thankyou Alan! Thankyou Chip!

I have be repeatedly ripped off by this dealership and I...

I have be repeatedly ripped off by this dealership and I will never go back to them. I would rather pay more and have honest people work on my car than pay these dishonest people. My most recent encounter: I purchased 2 tires from honda in 2008, I requested Toyo and also asked for an alignment. When I went to pick my car up they told me they were unable to align my car (a whole different story) but they charged me for it anyways. I was told that next time I got new tires, they would align it for free. This morning I realized that my front 2 tires are both splitting and I began trying to figure out if these were the Honda tires, so I called Honda. They knew nothing except I had new tires put on in 2008. I had to repeatedly call to find out the brand and where they were put on my car. They finally told me they put on Dunlap tires, and said they were supposed to be put on the back. Well, my Dunlap tires were on the front. I took it to the dealership and he tried to say that my file had no information in which they could use to definitively determine which tires they had put on. They found the vin number of the tires, and it was the 2 front tires. He then tried to find a way to say that my tires had been slit or ripped, which they clearly weren't. He said to leave my car and he would call within an hour after they took it to the shop. 2 and a half hours later I called back, and they informed me that they will not cover new tires because the Dunlap tires were on the front of my car, not the back. My tires are still under warranty and it shouldn't matter where on the car the tires are, they are defective and I purchased them from Honda. They should rectify the situation, not try and charge me more money for a defective tire THEY put on my car. This is just the most recent problem with them, I have many more horror stories. DO NOT USE THEIR SERVICE CENTER!! They have continuously lied to me about car problems and overcharged for no reason. I will not be going back, and I will be telling my friends about the terrible service I have continuously received.

When we decided we wanted a "scooter" car to drive around...

When we decided we wanted a "scooter" car to drive around town and to tow behind our motor home, we really did our homework to select the right one to fit our needs. After much research with Consumer Reports, edmunds.com, and new buyer reviews, we chose a Honda Fit. Then we located ten dealers within sixty miles of our area and called them all to ask for the best price for the Honda Fit Sport. Sharon at Honda Carland North was friendly, competent, and willing to quote us the price that we would have to pay to walk out the door with a 2010 model. Our experience in buying this car was unlike any other we have ever had. There was no pressure, and everything about the car was explained in detail to us. We would highly recommend this dealership. The fifty miles we drove to buy from them was well worth it! When time comes to purchase another vehicle, the only place we will call is Honda Carland North in Cartersville.

Working with Carland North was a very good experience...

Working with Carland North was a very good experience because Joe as easy to do business with and straightforward and honest. Everyone in the shop was helpful from sales, finance and management. I expect that Carland North will be a great place to service my vehicle due to the impression I received from the sales team.

Mr. Joe Flanigan and Mr. Ron Herndon... What can I say? ...

Mr. Joe Flanigan and Mr. Ron Herndon... What can I say? Welcoming, Kind, Friendly, Professional, Fair, Polite, Comfortable, Pleasant, Efficient, Fast, Honest and Helpful. In a nut shell, Excellent. I love my new truck. Thank You Joe and Thank you Ron for making my time as important as your time. May the force be with you. -J.P.

Our overall buying experience at Honda Carland North in...

Our overall buying experience at Honda Carland North in Cartersville, GA was exceptional. My family and I were treated with the utmost respect and the dealership exemplified world-class customer service throughout the process. Our salesman, Joe Flanigan, did a great job of managing expectations and in the end we came away with a deal that was very agreeable for us and the dealership. After all, the point of any good business relationship leaves both parties satisfied and providing an environment for future work together. Lastly, at no point did we feel pressured or trapped in the buying process. On the contrary, we actually experienced tremendous freedom to do what was best for us. Thank You Joe and Ron for all your hard work and we look forward to doing business again in the future!

My entire experience at this dealership was excellent. I...

My entire experience at this dealership was excellent. I find that when you go into many dealerships and try to buy a car they seem deceitful and sneaky. I never once felt that way dealing with Alan. Alan was excellent! He was very friendly and inviting, I never felt as though I was getting a bad deal or being strung along by a salesperson.

Betsy Corbin was very easy to deal with. Betsy was very...

Betsy Corbin was very easy to deal with. Betsy was very friendly with a positive attitude and explained everything about the car. She was very gracious about answering our questions. Even though we had been to other dealers to look at the Pilot, she wanted to be sure that we knew the ins and outs about the car. There were no games, surprises or dramatics in purchasing the 2010 Pilot EX. The deal was so smooth it was almost too good to be true!

After checking the internet for a new 2009 Honda Civic, I...

After checking the internet for a new 2009 Honda Civic, I checked several area Honda dealers to see what they had in stock. I drove by Honda Carland North one Sunday night after they had closed & spotted a Black Civic with a manual transmission that I was interested in. I then e-mailed several Honda dealers around the Atlanta are to see what Civics were in stock with a manual transmission or what cars could be located within a reasonable geographic location. Shaon Robertson e-mailed me back (immediately) the next day with availablility options and the "internet" price of the Black Civic that I had previously spotted at the dealership. The "internet price" is a great feature, as it was not only a substantial reduction from the sticker price displayed on the vehicle (end of the year savings), but allowed me to compare vehicle prices with other dealers without having to physically drive all over the metro-Atlanta area. After checking the dealer rating of Honda Carland North, I visited Sharon Robertson & was very pleased with her attitude, as well as the attitudes of everyone associated with this dealership; friendly, helpful, & no "car salesman" attitude. I indeed purchased the Honda Civic & was more than satisfied with the price (we were even able to reduce the already good internet price just a little bit because pinstripes had been added to the car by the dealer & I just did not want them. They gladly removed them & reduced the selling price just a bit so that I didn't feel like I'd paid for something that had been removed).I would whole-heartedly recommend this dealership and this sales person. There were absolutely NO games played (add ons, negotiating tactics/games, etc)that I have experienced with EVERY other dealer from whom I have purchased new vehicles in the past. I am 56 years old & have purchased many new cars in my life-time & this was by FAR the most pleasant car-buying experience that I have ever had. The entire process was easy, fast, & convenient. No waiting, no delays, no "hard sell tactic". Just nice folks wanting to sell a great, well-respected product & wanting to treat a customer like a customer SHOULD be treated. GREAT EXPERIENCE. And.....the Civic has been absolutely GREAT------well designed, well engineered, & a pleasure to drive.

Alan was very freindly and helpful in test-driving and...

Alan was very freindly and helpful in test-driving and working out the paperwork for my new vehicle. He made sure I was aware of the responsibility I was getting into and made sure I was happy with my new car. He called me a few days later to check on me and make sure I was still a happy, new car customer. I did have some problems with the finance department, but was very pleased with Alan's service.

I had sent out E-mails to get sales prices and deals on...

I had sent out E-mails to get sales prices and deals on Honda Fits and the Civics. Sharon had consistently replied and offered to beat any previous deals offered by other dealers. Honda Carland is approx. 45 miles from my hometown, but Sharon said that she would make it worth my while to travel to the dealership. After talking to Sharon she seemed pleasant and eager to help. I told her that I was interested in a 2009 Honda Civic LX 5 speed and that I wanted to use the CARS (Cash for Clunkers) program and that my vehicle would qualify. She said that she would locate me a Civic. She called back and said that she had found me a car and we also discussed the CARS program. She said that Honda Carland was a participating dealer and that everything would be finalized on the following Monday 7/27/09. She stated that I could come down Sunday to pick up the car, but as a loaner until the deal was completed on Monday or Tuesday. On Sunday I brought all the required documentation and paid $500.00 down payment. On Tuesday the finance manager call to tell me that there dealership was concerned about the CARS program not working and offered to give me $3500.00 for my vehicle and said that I would have to pay them an additional $1000.00. I advised him that my vehicle was fully qualified for the $4500.00 and that I would be bringing the car back and be getting mine back. After picking my 2000 Jeep Cherokee up I proceeded to go back to Pye Honda in Dalton, Ga. and made a deal on a 2009 Honda Civic LX with no problems what so ever this was on 7/29/2009.

Very friendly and accomodating to me as a new customer...

Very friendly and accomodating to me as a new customer who is new to this region. I moved to Rome Georgia from Santa Barbara, California and needed a new car. This dealership located the car I wanted and beat every other competitors prices. The new car transaction was smooth except for one glitch with the paperwork which they promptly corrected. I would absolutely recommend this dealer for a new car purchase. I have yet to see how their service department is as my car is less than one week old.

We had been shopping on-line for cars and started an...

We had been shopping on-line for cars and started an email conversation with Sharon. We really appreciated the drive-out price break-down that she sent to us so we could easily shop and compare prices. After visitng a couple other car dealerships, we finally ended up in Cartersville. We are glad we did! We were greeted at the door like it was a home, not a car dealership. Sharon immediately went to work getting our car ready to drive home and the paperwork started. She was efficient and friendly. They offered us financing, but didn't push it on us after they found out we had our own financing. We love our 09 Honda Civic! and will definitely return to Honda Carland North and Sharon Robertson to buy our next car.

i came by just to visit and while looking at the cars JR...

i came by just to visit and while looking at the cars JR came over. he introduce himself and ask me what he could help me with. all i wanted was a brochure and i got one and a test drive. he let me know what honda carland is, its more than a car dealer is a family and treat everyone like family. JR was honest,kind and most importantly JR didnt try to pressure me into a sale of a new car. just because JR was himself and the great service he provided me is why i purchased a new honda accord oh yeah and a great price. i recommend that any and everyone come to honda carland before buying anywhere else. i give them a 10 out of 10. my best experience while purchasing a car. kim s.

Betsy was the most cordial and informative salesperson we...

Betsy was the most cordial and informative salesperson we have ever experienced in over 50-years of buying vehicles. She was thorough in selling the new vehicle, along with detail oriented in explaining all details at closing. Kudows also to Ron Herndon who handled all paperwork with dispatch and great efficiency. A pleasurable experience with the entire dealership. Honda should be proud!

Sharon is their internet sales representive. She was...

Sharon is their internet sales representive. She was very prompt in answering all of our questions. She even replied to emails on her specified "days off" and after hours. When we went into the showroom there were no high pressure sales. She is extremely friendly and personalble. She called well after we purchased our vehicle to make sure we were happy and to see if there was anything that she could do to further assist us. We have recommended Honda Carland North and Specifically Sharon to several people that we know. In fact we drove further and bypassed another Honda dealership to deal with Sharon due to the way she treated us. THe other dealership was not friendly nor personalble. We are extremely happy with our Honda Odyssey!

Wayne is always customer oriented and friendly. He takes...

Wayne is always customer oriented and friendly. He takes good care of my 2006 Honda Accord. He is very knowledgeable about Hondas. All my questions are answered thoroughly. I do not feel that I'm sold something that is unnecessary. The worhsheet is easy to read.

This was my third experience buying a new Honda, and it...

This was my third experience buying a new Honda, and it was definitely the "best" experience yet. I felt very comfortable at the dealership, and I will definitely spread the word about my great experience I had. Everyone was so nice and made my car-buying experience "fun" instead of "stressful." I was very pleased with everything at this dealership. During my visits to this dealership, everyone was very nice and willing to help or answer any questions I had. I never felt any pressure, which made my decision to buy from them very easy. Thank you so much for a pleasurable car-buying experience!Thank you,Lisa Bower

I had a great experience at Honda Carland North. I was...

I had a great experience at Honda Carland North. I was buying my second car ever and was a little nervous after my first experience buying a car, but everything went smoothly. Everyone was so nice (especially Alan)! I would definitely recommend this dealership to my family and friends.

This is the second vehicle we have purchase from Honda...

This is the second vehicle we have purchase from Honda Carland North and I cannot say enough great things about how Kyle and the staff treat customers. While the car buying process is by nature stressful, the sales reps we have worked with (Alan and now Kevin) have been very knowledgeable and more importantly have worked with us to fit what is right for us. I've been to most of the car dealerships in the NW Atlanta area and have purchased other cars from them and I can honestly say that provided Honda continues to put out quality vehicles that meet our travel needs, there is NO reason to shop anywhere else.Low pressure sell with friendly, knowledgeable staff in a very convenient location away from the traffic and hassle of Barrett Pkwy, Cobb Pkwy and Hwy 92... Honda Carland is the clear choice for our family's car shopping! Thanks HCN Team!!!

This is the 7th vehicle that my wife and I have purchased...

This is the 7th vehicle that my wife and I have purchased since we got married in 2000. We have purchased 4 new and 3 used. We have not had ANY service as good as what we recieved from Honda Carland North. Betsy was VERY informative and we could not have asked for a nicer person. The finance department didn't try to beat us up over price, we told her what we wanted for trade in and what we where willing to pay on the sticker and within minutes we started signing the paperwork. This purchase was for my wife. When I get ready for a new vehicle, Honda Carland North will be my first stop!

ALAN AND THE FINANCE DEPT ARE A GREAT BUNCH OF PEOPLE....

ALAN AND THE FINANCE DEPT ARE A GREAT BUNCH OF PEOPLE. FROM THE MINUTE WE WALKED THROUGH THE DOOR TIL THE COMPLETION OF OUR PURCHASE ALAN WAS A VERY PLEASANT AND EXTREMELY CARING SALESMAN NOT A PUSHY PRESSURING SALESMAN. HE WAS A GREAT GUY TO DO BUSINESS WITH.I WOULD SAY THAT ALAN AND THE FINANCIAL DEPT TRULY CARE ABOUT THEIR CLIENTS AND DO WHAT THEY CAN TO GET THE BEST OFFER POSSIBLE. I WOULD DEFFINATELY PURCHASE ANOTHER VEHICHLE FROM THEM AND REFER FAMILY AND FRIENDS AS WELL.

We were very pleased with our experience with Sharon...

We were very pleased with our experience with Sharon Robertson. We negotiated the price via email and a short phone conversation. We were happy with the price we were given. We were told the final price including tax before we got to the dealership. The car was detailed and ready to test drive when we arrived. Our paperwork was ready and we were there less than an hour. It was the best car buying experience that we have had.

Wayne Reed is wonderful!!! He will take care of you by...

Wayne Reed is wonderful!!! He will take care of you by not only telling you what you need when you need it, but also telling you the truth, (many dealers do not). He is friendly, knowledgable and competent. I drove my car back from Florida to be serviced by Wayne (I know others who do too)! He is the best!!!

My experience at this dealership simply could not have...

My experience at this dealership simply could not have been better. I love my new vehicle, but the people at this dealership were absolutely top notch. Everyone from the receptionist to the sales people to the service department were very friendly and helpful, and I felt absolutely no pressure at any time. Even after the sale of the vehicle was final, they continued to go above and beyond to make sure that my experience was a positive one. I will highly recommend this dealership to anyone!

I have previously dealt with Wayne Reed (approx 14...

I have previously dealt with Wayne Reed (approx 14 years). I needed an oil change phoned former dealership, was told Wayne was no longer employed, asked for Sales Manager I had known for years, was told he was no longer employed. I started phoning other Honda dealerships to see if Wayne was employed there. No luck, just happened to phone Honda Carland North to check price of oil change and believe it or not Wayne took the call. I drove up that afternoon and had p the service done. I am extremelypleased as Wayne has always been honest and I can trust him to do what I need done without worrying about checking his work or the service charged not being performed.

This was the easiest and most pleasurable car buying...

This was the easiest and most pleasurable car buying experience I have ever had. I test drove 4 different Honda vehicles and one of them several different times on several different days. The sales people were very friendly and knowledgable about all of the vehicles. There was no pressure at all to buy or to sit down and talk price until I was sure what I wanted and felt comfortable with my choice of a car. I asked to talk price after doing all my research and reading reviews on the new Pilot. I received a very good price on the car and couldn't be happier with how smooth the whole process was. They even swapped out cars to get the exact one I wanted from another dealership. I have been a loyal honda owner over the years and decided to try something other than the accord. It was a tough decision, but I couldn't go wrong with a Honda. I have and will continue to have my honda cars serviced at Honda Carland North because the service department is excellent as well. Thanks to Alan Armbruster, Mark Harrington, Ron Herndon and Ginger in service for all of your help in making the experience a great one!! Sincerely, John McGinnis

The salesman prepared the car I was interested in before...

The salesman prepared the car I was interested in before I arrived. He greeted me at the door. He was kind and respectful at all times. He was not pushy at all. He did not accept my price offer when I was in the dealership, but he called me later and told me that he would take it.

The service was outstanding. I was warmly greeted when I...

The service was outstanding. I was warmly greeted when I entered the service bay, and then again by Wayne (my service advisor) and his the other service advisor (I cannot remember her name.) The service was clearly explained, as was the pricing and the recommendations for timing of future work.While waiting on the work, I was walking through the sales floor. It took about 4 seconds before the receptionist greeted me and asked if there was anything I needed. I sat in a new hybrid (Cannot beat my 2006 Civic coupe) and was looking at the specs. A sales guy came by and asked if I needed anything. He did not do the swarmy sales pitch, rather he was talking about my Clemson jacket. He then went on to talk about his connection to the school, and ended the conversation by thanking me for coming in to the dealership.I came for the service (convenience to my house and also because Wayne Reed had moved to this location from another dealership)and will come back again and again. Thanks

We went to Honda Carland North on Friday March 27, 2009...

We went to Honda Carland North on Friday March 27, 2009 to look at a car we had previously looked at a few months before. Chad was our salesman then and was very helpfull, so we naturally wanted him again.He is a remarkable young man. He answered all of the questions we had and if there was something he was unsure of,he found out the answer for us. We took the car for a test drive and he explained all of the functions of the vehicle.When it came time to talk about financing he gave us all of the possibilities that were offered by Ron, who worked for us also to get a deal we could be happy with. Chad opened the sale and closed the sale with all of the right words. He is a great employee and I would recommend him and everyone at Honda Carland North to all of my friends.Everyone that I have had dealings with so far have been wonderful. I feel the experience there is being treated like a friend, not being someone they just sold a new car to and never hearing from them again like I have felt at other dealerships. I think, no I know I will be a very happy customer and a customer for life as long as there are employees like the ones that are there now. It all starts at the top and flows down to every employee no matter what there title is, someone has done a good job and customer service there is A+++++++.

I have been taking my cars to Wayne for several years. ...

I have been taking my cars to Wayne for several years. When he left the last dealer and relocated, it was well worth the extra trip to take my Hondas (4) to his new location. I soon learned that that dealer was very friendly and provided excellent customer relations. I would highly recommend that Wayne's other customers follow him to Honda Carland North both because of Wayne's superior professionalism and the dealer's openness and fairness to customers.

I had a great experience dealing with Alan at Honda...

I had a great experience dealing with Alan at Honda Carland North. He was very knowledgable and very patient. He spent the entire day with me and my mom trying to get me into a new Honda. He was sensitive to my financial situation and gave me great advice. He worked with Ron, the finance manager, all throughout the day and they crunched numbers and different car scenarios to make a sale work for me. I would recommend them with the highest possible rating.

I visited the service department on Sat. Feb. 14,2009. I...

I visited the service department on Sat. Feb. 14,2009. I got there around 11:40 am, left there around 3:20 pm. The only service I had done to my 2007 Honda Accord was, Oil change, tires rotated and balance, and the break fluid change. I was disappointed in the amount of time that it took to service my car, however I was told that they only had 2 technicians working after they started on my car.

This is the second vehicle I have purchased from this...

This is the second vehicle I have purchased from this dealership. I have always found everyone to be very friendly and knowledgeable regarding their vehicles. The staff has always worked with me to make me feel completely sa satisfied when I walked out the door. I also use the Service Department to maintain my vehicles. I feel this extends the life of my vehicle giving me years of comfort and security. I would highly recommend visiting this Dealership and experiencing the friendly atomsphere created by the staff.

After car shopping for two weeks and many dealers later I...

After car shopping for two weeks and many dealers later I am glad we stopped in on the way home from Atlanta. Alan was very helpful in answering our questions. Alan made me feel at home with his no pressuring approach that to me meant a lot. I also would like to thank the cleanup guy for answering my questions on the upkeep of the leather seats he was very professional. After driving the car for almost a week I am happy to say the car is great it is just what I was looking for. A big thank you goes to all involved in making my purchase go so smooth. Thanks Jamie

We called Sharon in the morning and let her know we were...

We called Sharon in the morning and let her know we were interested in a certified vehicle they had posted on the internet. We arrived. The car was already pulled up front and ready for test drive. Sharon was immediately available. She was friendly and informed us of features of the vehicle. She was not pushy or over-friendly, like some of the salespersons we have dealt with while car shopping. The dealership personel were all friendly and helped to entertain our young daughter during the buying process, especially Vanessa. Popcorn and soda bar, also helped to make the time pass as paperwork was completed. All in all, I think we only spent about 2 hours to purchase our vehicle. My husband and I both test drove. The lobby was comfortable and the childrens play area was also a bonus.

I just purchased a 2008 Ridgeline at Honda Carland North...

I just purchased a 2008 Ridgeline at Honda Carland North in Cartersville, my sales person was Alan Armbruster. My wife and I test drove several models; it was obvious Alan was very knowledgeable of the features of the various models. Alan was very helpful and never pressured us to buy; this allowed us to focus on the features each model offered and decide on a vehicle that best meets our needs. When it came time to haggle over the price, Alan worked with Ron Herndon, General Sales Manager and together they brought me a deal I am very satisfied with. This was without all the theatrics that I have experienced at other dealerships during this process. This was a very pleasant (almost relaxing) buying experience, and I strongly recommend this dealership to anyone planning to purchase a car.

I was extremely pleased with my shopping experience at...

I was extremely pleased with my shopping experience at Honda Carland North in Cartersville, GA. The salesman, W.B. Manley, was very knowledgeable and provided detailed background information on the used vehicle I purchased, including CarFax and information about the prior owner. In addition, he provided information I was able to use to obtain a copy of the Monroney (original) window sticker from the dealer who originally sold the car. I have recommended Honda Carland North to my friends - in fact, one friend purchased a used vehicle for his daughter from Mr. Manley.

While shopping for our new Honda Odyssey Van, we visited...

While shopping for our new Honda Odyssey Van, we visited several Honda dealerships. The only dealership that met (and exceeded) our expectations was Honda Carland North. We dealt with Sharon Robertson; she was so accomodating and it made the whole experience very pleasant! She even came in on her day off to help us with the pick up of our new van. We also dealt with Ron Herndon, General Sales Manager and received top notch service. We are familiar with this dealership as we bought our 2000 Honda at this same location. We have been very pleased with our experience with the repair department, as well. I will (and already have) recommend this dealership to anyone purchasing a Honda. In the future, we will purchase our next car from this dealership; they have certainly earned our respect and loyalty.

Before visiting the dealership J.R. promised to wait for...

Before visiting the dealership J.R. promised to wait for me even though the business was about to close. I visited on a pre-holiday afternoon and I was accomodated far beyond the closing time. Mr. Rutledge never rushed me out or with my decision to purchase. Everything was described and addressed in a timely manner. Mr. Rutledge worked with me to ensure I received what I wanted in the purchase and provided information for decisions in future additions to the vehicle purchased. Everyone was kind with an ambition to please. I am happy to recommend Mr. Rutledge and this dealership to anyone, believing that they too will receive a positive experience just as I did the day I purchased my Honda vehicle.

I was very impressed with the service department at HCN....

I was very impressed with the service department at HCN. I took my car in because the check engine light came on and my car seemed sluggish. Needless to say I figured it would be a major repair. I took it in and Gary Boggs assured me that he would get the problem fixed. I was surprised when I came back to pick it up and it didn't cost anywhere near what I thought it would and thankfully my car is running as good as it was when it was new.Kudos to Gary for taking care of the customer and to the service department for fixing my issue so quickly.

I have delt with Honda carland North since they purchased...

I have delt with Honda carland North since they purchased the dealership. I have always had a very good experience with their service department. In particular Ginger Davis stands out for her knowledge, friendliness, and honesty. I have a 2000 Honda Accord that they have kept in perfect running condition since I purchased it as a new vehicle. My wife purchased a new 2007 Accord from Honda Carland North, and was very pleased with the deal she received. She is also very pleased with the service that she has received maintaining her car.

I purchased a 2007 Honda Accord at Honda Carland North...

I purchased a 2007 Honda Accord at Honda Carland North and my sales person was Sharon Robertson. It was a great experience and would highly recommend this dealership. I have also sent my family to purchase as well. Sharon helped me select a vehicle that best suited my needs and budget. I also have used the Service Department and found Ginger and Gary to be great. They know my time is limited and get me in and out as quickly as possible. My entire experience with Honda Carland has been great and I would recommend them to anyone for sales and service.Nelson Perla

I had a such a wonderful experience at Honda Carland...

I had a such a wonderful experience at Honda Carland North, so much so that I ended up buying two cars! Our salesperson, John Rutledge, was wonderful, he took his time, never pressured us, and found us exactly what we were looking for with the best price! By far the greatest experience we have ever had buying a car! Oh, and by the way service department is phenominal also, just had regular maintenance so far! I will never go to any other dealer or salesperson for that matter! He made us feel like family!Sincerely,The Morgans

I just bought a 2009 Civic at Honda Carland North in...

I just bought a 2009 Civic at Honda Carland North in Carterville. All in all, it was a really great experience. Tim was great. He gave me all the information, answered all of my questions, with no pressure. I didn't feel like it was "me against them". One nice thing is that their pre-owned cars on on the same lot as the new ones, so it makes it easy to compare and make the right decision for you. They did not have the exact car I wanted on the lot, so Tim tracked it down at another dealership and had it delivered. Every person I meet at the dealership was friendly, helpful, professional, and (perhaps, most important) respectful. Before sending me off in my new car, Tim walked me through every button, switch, and light on the dash, and made sure I knew how everything worked. (lots has changed since my last new Honda- a 1996!)I would definitely recommend this dealership!I have not yet had any service done there, but will make another entry once I have.