Sheehy Infiniti of Chantilly

Excellent costumer service

My husband and I were on the market for a bigger SUV as our family grew and our car was already too small. We fell inlove with the QX60 so we visited Sheehy Infinity of Chantilly and were taken care by Chuck Vanderwall. He was extremely kind and helpful, he walked us through all the buying process, offered us the best deals in the market and beard with us as we had tons of questions. We highly recommend his services as well as all the Sheehy staff. Everyone is there to help you and won't push you to buy something you don't want or can't afford as most dealers do. Thank you, Chuck and thank you Sheehy Infinity!

No Nonsense

Lance was straightforward in my vehicle selection. His knowledge of the product line was great and he go me into the right vehicle before the dealership was officially open. Highly recommended.

Happy customer

Craig Sargent was great in every way and I walked away with good customer service experience. He helped me with all my questions and illustrated all the features. He was extremely helpful, patient and helpful throughout the entire process. His response time on follow ups was really quick. As with any used car there were some things I wanted to be touched up. He made sure they were completed to my liking. Most of my friends think I got a new car. Overall I walked away with a good deal and a happy customer. I would highly recommend seeking out for Craig for your next car deals. Thank your Craig!

New QX50 lease

Thanks for Mack giving me a good deal on our new Infinity Qx50 lease . Mack was friendly, polite and helpful. And ta car is good.

New QX30 lease

This is my third Infiniti from this dealership. Even though they changed hands, George Khalil is still as wonderful as always. I traded in my QX50 and with the increased size of the new model, George was able to work with me to put me in the new QX30. Lance Cote took me on a test drive and showed me all the features of the new car and then made sure I was completely comfortable with it before I drove off the lot. George was even able to source the color I wanted from another dealership in the area. It has been my pleasure to work with this dealership for the past 7 years.

Positive Used Car Purchase Experience

Thanks to Joe Davison for his assistance in my purchase of a 2014 Mercedes. The overall transaction was the most hassle free car buying experience I've had of the 11 vehicles I've purchased since I began driving. I found the vehicle online and was contacted by Christian from internet sales. I went to the dealership, looked over and test drove the vehicle on 2 consecutive days. Even though Joe is an Infiniti Sales consultant, he knew enough about this car to help me make up my mind. BIG thanks to Kylie in Finance for her professionalism and patience (and also to the very friendly receptionist).

Never expected to lease an Infiniti but,,,

Last Sunday we drove the QX50 and this Saturday we are coming to pick it up - the vehicle drove incredibly, quiet and luxurious but it was the customer experience that sold me on the lease - I worked in the Hospitality Industry and the customer experience was the most important aspect of gaining customer loyalty, Chuck made sure the entire customer experience was perfect and we can't wait to pick up the vehicle and continue the relationship - Chuck was not only knowledgeable about the vehicle but all aspects of Infiniti which was invaluable - we look forward to working with Chuck throughout our leasing experience and we are confident it will be an even greater experience as we get to know him!

1st Infinite - On Cloud Nine !!

Excellent Service from the time we walked into the dealership, Joe got us in and set us up with a test drive, even though he had another customer. Lance stepped in and took excellent care of us, he was AWESOME. He walked us through and made sure we got the best possible deal in our 1st QX80. In all my years in buying a new vehicle this was the best experience. The entire staff from Kylie, George, Joe and Lance - Amazing! We finished after 5 pm on a Sunday and you wouldn't have known they were closed by the service they provided us. Class Act, I Love my new QX80 - better known as Bruce! Thank you for showing us how a excellent dealership should look like!! I am your biggest fan and will send my friends your way!Ralph & Bonita Herndon

Excellent Service

Lance was a pleasure to work with. He was honest, considerate, and professional. Overall, top notch customer service from Lance and the team. I would highly recommend Lance Cote at Sheehy Infiniti of Chantilly.

Lance at Sheehy Provided Rock Star Service!

The salesmen at Sheehy were great to work with. Lance Cote we felt went above and beyond. His responsiveness, knowledge of the vehicle, Purchase vs lease options, and the time he took to walk through the entire vehicle setup with my wife before we left the lot, was a level of service second to none. We will definitely be back in a few years when it's time to trade this one in. He even went the extra mile to put me in touch with an engine expert when I mentioned I was having performance issues with my Mustang. Jim and Joe also stepped up to make sure my time wasn't wasted while I was there despite personal sacrifice with a lost sale (handing it over to Lance) and staying late.

First Infiniti

This was my first Infiniti purchase and I have to admit, it may not be the last. The staff at the dealership could not have been more friendly. My salesman, Isaiah, especially. He was very patient, informative, and able to answer all of my questions. I never had the feeling that I was wasting his time but rather that he was there for as long as I had questions. As for the 2017 QX60 I purchased? May be too soon to say since I just purchased it 2 days ago but I can tell you that it has met or exceeded all of my expectations on all levels. I look forward to becoming more familiar with my new vehicle even though I am enjoying it already.

Excellent service

Sales person was very helpful and very knowledgeable about the car we purchased. He made the transaction very fast and efficiently as possible which I liked.

I have leased four cars from this dealership

The team is great. I always get treated fairly and Infinitis are wonderful cars. The sales leadership is of high integrity and it shows. Service advisors are always honest and low key. This dealership just delivers a great product Pre and post sale.

Best Overall

Lance was the man. I came in after spending several hours at the Infiniti Tysons location and I was on the verge of giving up. After meeting with Lance and laying all my cards on the table, he was completely honest with me when it came to meeting every requirement and expectation with purchasing a pre-owned JX35. He went above and beyond for me. Being a young woman purchasing my first car by myself, I was a bit out of my element but Lance took the time to ensure I truly understood the process and I got the best deal. I would highly recommend Lance for all customers looking to purchase an Infiniti.

Wouldn't go anywhere else!

Great service, great staff- very knowledgeable and professional. This is our third time leasing with Sheehy/Infiniti and another great experience. We will be back!

Great customer service experience and knowledge of vehicle

JB was very nice understanding and willing to answer all questions and concerns I had. He took the time to explain everything with my car.

Great experience, again!

This is my 5th Infiniti purchase from Chantilly Infiniti, now Sheehy. Great experience and knowledgeable staff. We have worked with a number of dealers, the GM and the service staff over the years and have always had great service here.

Great deal on QX60

Want a knowledgeable sales consultant who can tell you everything you need to know about your car, get you a great deal, and get you out of your old car and into your new car quick and easy? Call Isaiah Townsend at Sheehy Infiniti and get a prompt, quick and easy, no hassle buying process, complete with follow ups to ensure all is well.

Used JX35 Car Purchase

I first came into contact with Mack from a online inquiry. From the inquiry to the in store visit Mack was very professional, helpful, and knowledgeable on the car details. Great experience at Sheehy, left with the car I had been looking for at a fair price. I highly recommend Mack if anyone is looking for a quality salesman. Job well done!

Purchase a QX 80

Lance was a terrific guy to work with. He was honest, forthright and very knowledgeable about the Infinity cars I was interested in. I returned to the dealership today and there was Lance at the front door to greet me and answer the questions I had. I highly recommend Lance.

Hats off to Sheehy Infiniti of Chantilly

I give Sheehy Infiniti of Chantilly an excellent rating due to the excellent service I received when I recently purchased my car from them. I always have had a disdain for pushy and disingenuous people, especially sales people. Kevin Gallagher, the salesperson who helped me, is not your typical salesperson. He listened to me and what I wanted, and then set out to make the transaction happen. He was not pushy, but was patience. He was not disingenuous but rather showed a genuine concern to put me in the best car that worked within my budget and that satisfied my desire to have a car with all of the premium features. Even after the sale, a couple of days later he both texted and called me to check on the car and to see if there was anything they could do for me. The other people who assisted in the purchase process at Sheehy exhibited the same professionalism, care and put forth the same effort also. This is my second infiniti from them and would highly recommend them to others. Hats off to Sheeny Infinity of Chantilly. H. Devone Shaw

Used car experience

This was the best experience I had with Mr. Lance, I was there at 9am and I was out of the door in an hour. He is the best car sales I ever met in a long time. Good jod Mr. Lance.

Great Salesman

Isaiah is an awesome salesman. He is kind and very professional. We showed up at the dealership several times as we were trying to make our decision and he was always as patient as he was the first time. No pushy sales techniques and when we finally came to making our purchase George and Isaiah both were very upfront with a fair price.

Absolutely AMAZING experience!

Lance was an absolute joy to work with! I had an incredible experience. Lance was helpful, honest, -and spent a lot of time ensuring I was getting the best car for my family and I! HIGHLY RECOMMENDED!! When it came to the financing, George was so helpful ensuring we got a great deal and explaining all our options! I plan to buy EVERY car from this dealership and always work with Lance and George!

What a great experience

My wife and I purchased a new Infiniti QX60 a few months ago. We went into the dealership for a state inspection on our QX56, and because of great customer service, drove away with a new SUV. Chuck Vanderwall, our sales consultant, was great to work with. Having done no research on new cars, we were flying blind. He was patient and knowledgeable, and thoroughly explained all of the features of the various models available, both used and new. We are very happy with the vehicle we purchased.It's a few months later now, and I needed a car for myself. Our experience was so great, we went back to Chuck without even knowing what used cars they had available. Again, he was extremely helpful showing us the used inventory and describing the features of all of them. We ended up purchasing a pre-owned vehicle and again the process was so easy and enjoyable. My wife and I highly recommend Chuck and Sheehy Infiniti for both new and pre-owned vehicles. Customer service is top notch and exactly what you would expect from a luxury brand dealership.

Personal Experience

He shared his and his wife Infiniti experience. It was very helpful for my final decision. He also makes all clear and fast. Thanks Lance,

Customer Service Was Top Notch

My fiance and I were car shopping because our 2007 Toyota Rav 4 had died. So we came to Sheehy Infinity on recommendation from a co-worker. I mostly dealt with Mackenzie McDonald, and I told him what I was looking for. He found a nice 2004 Ford Explorer for us with very low mileage. I had some questions about some other cars I had found on the website and advised us he wasn't comfortable selling us a car from another lot. Which we were very happy with his honesty, and the fact he wasn't trying to make a quick dollar off of us. Then, George Khalil helped us with the financing and made some price adjustments for us. Overall, my fiance and I couldn't be happier with our experience and our new used car!

Top Tier Service and Professionalism

I was on the hunt for the new 2017 Q60 Red Sport 400 and expressed how desperate I was to get one to Lance a month before one showed up. He remembered the whole time and when the RS400 appeared at their lot he immediately gave me a call. The whole process was like talking and working with a friend not a salesman with Lance, and he answered all my questions to perfection. They didn't run up the price tag for profit they gave me a straight deal which was refreshing. I can honestly say I left their lot feeling 200% satisfied. This dealership can be depended on.

I Say.. Highly Recommended

Sheehy infiniti, this is the place you need to visit if you are planning to buy a car. I need to speak more about Lance, who is a customer representative at Sheehy infiniti. He is the best.. He will do what he promises you. He is the one who was assisting me when I was there to buy a car. It was really a good experience with him.

Fast, easy, and very professional

I can't say enough about how easy it was to work with Lance during my recent car purchase at Sheehy. He answered all of my questions in a very patient manner, and made me feel very comfortable throughout my car buying experience. I would highly recommend working with Lance to anyone who wants a fair deal with someone who takes time to really listen to your needs.

A dealership that embodies high quality and customer service

After a month of dealing with less than par (slimy) car salesmen I had the pleasure of dealing with Chuck Vanderwall to purchase my QX60. I am hard to please and he was honest and straight forward and keep me informed all through the process . The QX60 was a perfect fit for us but I wasn't going to buy a car from somebody that I didn't trust , but I could tell from the moment I started dealing with Chuck that he was a straight up guy. I also had a great experience with the finance department and the service was top notch. Now I am not a big warranty and extras fan when buying a car but I was so impressed and comfortable with the dealership and its team that when it came time to choose there VIP service plan it was a no brainer ! I can see myself being a customer for many years to come. Thanks Chuck and Sheehy

Chuck Vanderwall - QX60 Sale to Helen & Jerry Distefano!

Our purchase experience at Sheehy was five-star all the way thanks to Chuck Vanderwall's great sales and customer service acumen. Chuck and my husband started the dialogue several months ago and Chuck was patient and helpful in providing good information to Jerry, not knowing whether he would get a sale or not. He knows the Infiniti product and communicates the value proposition very well. He was very accommodating and extremely pleasant to deal with throughout the entire experience. He understands the importance of establishing trust with the customer and he did this right from the start. The entire purchase process was seamless. Thanks Chuck and Sheehy!

Go to JB Reid - BEST car buying experince in a LONG time

I am extremely pleased with how my car buying experience went when purchasing my 2016 Q50 3.0T. JB was professional and his customer service was second to none. It was like I was talking more to a friend than a sales person. I knew what I wanted, knew how much I wanted to spend, and JB helped me find the perfect car and reach my desired numbers. He did not "bully" me into anything that I did not want, but instead was very transparent with me and did not beat around the bush. Also, George Khalil was very helpful in showing me all my options when it came down to the numbers (payment options, interest, downpayment, etc), very patient with me as I asked him 100 questions, and showed me everything. There were no hidden fees or surprises when it came down to it. I was happy with the fact that all the numbers were shown to me and thoroughly explained.Overall, i would HIGHLY recommend JB Reid if you are in the market for a new or used car. Sheehy Infiniti of Chantilly, in my opinion, is one of the best, if not best place to buy a new or used car in the DC/MD/VA area. I am extremely happy with my car buying experience and the dealership as a whole.

Lance Cote is Outstanding!

I had the privilege to work with Lance Cote when looking at used cars. I was interested in the G37x and he showed me a few options. He displayed knowledge, expertise, and professionalism throughout the sales process. He was perfect with periodic follow up and not once did he try to pressure me into a purchase. He is without a doubt one of the primary reasons I chose to purchase a car from Sheehy Infiniti of Chantilly versus the numerous other dealerships I visited. I will be back for my next purchase.

Outstanding Service and Support by Nicholas

I am extremely pleased with my new Q50, and my purchase experience with Sheehy Infiniti of Chantilly. I could not ask for better treatment from Mackenzie Mcdonald and the Infiniti team. He provided assistance, and guidance through this entire experience. Mackenzie was personable, very knowledgeable, and professional, and worked to make my purchase very comfortable and productive. Any answers I had during the test drive were answered immediately. I give him (and the whole Infiniti team) my highest recommendations. I also want to acknowledge the great job Nadar Zekria did in finding and securing the specific vehicle I was requesting. I called prior to coming in and he was more than helpful with providing information and helping me with the numbers and provided leasing information in my decision making (I have never leased before). He was knowledgeable, responsive, and focused, which was reassuring. I came to the dealership, pretty certain about what I wanted, and just needed to get a closer look and a test drive to be certain. George Khalil also was a significant help with getting me to the monthly payment that I desired. Showed me different options in the Q50 to satisfy my needs. Overall, I would definitely recommend going to Sheehy Infiniti of Chantilly if you are looking to purchase a vehicle!

Excellent customer service by Lance Cote

We were in the market for a Ford truck with specific features. I called Lance and he had located 2 trucks which met our criteria within an hour. He had the truck delivered for our appointment the following day. We purchased the truck and are very happy with our decision. I would recommend Lance for anyone in the market for a new or used car!

First Class Service

I highly recommend Lance Cote to be your next new or used car salesman for several reasons. First and foremost Lance is honest, sincere, straightforward and trustworthy. Second, he will truly care about you as a valued current and future customer. Third, you will feel that Lance puts your wants, needs and desires first, and he will fight to get you a fair deal. Fourth, he will be providing you with the highest level of service possible throughout the entire buying process.The true test of a good salesman, in my opinion, is his pre- and post sale follow-through. My wonderful, used 2013 Nissan 370Z needed some pre- delivery work, which Lance immediately arranged to have done. Of course since I hadn't paid for the car that work was not optional. However, the car also needed some post delivery work, which the dealer could have denied. Almost like an attorney, Lance went to bat for me and got the repairs approved. For over fifty (50) years I bought new and used cars from countless salespersons men and women alike. I have never had a better salesperson than Lance Cote. If you are active or former military as I am you will have an instant bond with him- he being a former Marine.In addition to Lance, I was well served by used car manager Nadar Zekria and general manager George Khalil. Without them and their approvals the purchase and pre- and post delivery repairs could not have happened. For their help I am most apprerciative. This was not my first nor will it be my last car purchased from Chantilly Infinity. I love this first-class dealership! I hope Lance Cote will be there when I return for my next car buy.John Ahearn

Lance Cote is great, and tells it like it is.

I was interested in a used truck they had on the lot. It's always a scary process buying a used vehicle, but Lance was very straight with me with everything I asked, including price and what was serviced on the vehicle. He gave me a detailed maintenance report on everything that was serviced. When I saw that one of the side mirrors was damaged, I asked if they would replace it at no additional cost and he said no problem. It was included in the contract, and they ordered the part right away.

Great experience working wih Mr.Joe

Mr. Joe was very helpful and explained all the detailed information about the car I bought. Want to Thank you so much. And really will forward in the future to buy Infinity and would recommend to my friends.

Great buying experience

I received excellent service from JB and the Sheehy Infinity of Chantilly team. The purchase process was straight forward, pleasant and even enjoyable. I highly recommend this dealership.

Greate customer experience

From start to finish this was a great buying experience. Right car, easy deal process, quick and easy finance. Highly recommend making Sheehy Infiniti of Chantilly your first stop.

Thank you Chuck!

This is my third Infiniti back to back and second vehicle bought at Sheehy Infiniti of Chantilly! There's a reason why I am a returning customer to his dealership. This is a well rounded dealership, and as a regular customer who utilizes their service dept., new cars and used cars I would have to say I highly recommend visiting this dealership, and if your in the market for a new/used vehicle go see Chuck Vanderwall! He is on it!! His style stands out among many other sales representatives for his knowledge, cool smooth style to fit YOUR needs/wants, no pressure, no sweat - let him work for you!

Great Experience working with Sheehy Infiniti!

Have been shopping for a new SUV and decided to give Infiniti a look. At Sheehy we dealt with salesman Lance Cote who was exceptional. Lance was no nonsense and no drama, he was knowledgeable and when it came time discuss the price it was the most straight-forward car purchase I have made in my life. I wold highly recommend Sheehy and dealing with Lance.

Perfect car perfect staff!

Mack give us details about cars we are concerning about. Help us make final decision without hesitation. QX60 is perfectly matching our requirement as a family car. Great experience!

Exceptional car buying experience

Yesterday I purchased my second Infiniti from the same dealership. I had a great experience with this dealership that when it was time to purchase a new car, I did not have to think twice as to where I was going. When I arrived at the dealership I encountered Lance Cote. I told him what I was interested in. He took the time to show me my preferred model and explained all of the options. Since my desired vehicle (meaning color) was not available on the lot, he and GM George Khalil located my desired model and color. Lance also went above and beyond to show me all of the new features in the car. I also met with other employees who were very professional and not pushy as in most car dealerships. If you are looking to purchase a new or used Infiniti, I would strongly recommend Sheehy Infiniti of Chantilly. The experience is truly not your typical car buying experience.

Perfect in Every Way!

We'd narrowed down our choices to three vehicles, one of which was the Infiniti QX80 Limited. Sheehy Infiniti had four on their lot, all competitively priced relative to other area dealerships. Mack (sales), Lance (sales) and George (Manager) went above and beyond in describing the benefits of the QX80, allowing me several, long test drives, and walking me through all of the vehicle's features. They even washed every one of the QX80s so I could choose a color. Who does that?! There was no pressure whatever; though I'd never before met any of these folks, I was treated like a friend of the family. Negotiations were straightforward and without drama; George demonstrated this dealership's commitment to integrity, throughout. Delivery was absolutely seamless. I have every confidence that the service experience will be equally as impressive. While my primary points of contact were Mack and George, I spoke with several other employees. It is worth noting that, to a person, they were polite, helpful, and knowledgeable. I would recommend Sheehy Infiniti of Chantilly without reservation. It just doesn't get any better.

Great car buying experience

I purchased a 2013 infiniti fx37 from Sheehy and my experience was awesome, everyone was helpful at the location didn't feel pressured to buy. David was very helpful explaining everything and keeping updated on timing with every step. Did research on internet called to be sure vehicle was there, David answered let me know vehicle was there. Once i got to location I was in the vehicle on test run in no time. I will be recommending this location and the staff to anyone looking for a great vehicle and a great car buying experience.

Great experience again

This is the 3rd Infiniti I've had in the last 8 years and every time it has been a great experience for a great car. Isaiah went out of his way to help me decide which cars I wanted to drive and called me when another car I wanted was available. No frills experience and once we decided what I wanted, Isaiah and George were very open and no hassle negotiating. I told them what worked for me and within 10 minutes we had a deal. These guys give the best customer service. Customer for life.

Great Experience at Sheehy Infiniti of Chantilly

I purchased a 2013 Acura MDX from Sheehy and my experience was without a doubt the best car-shopping and buying experience I've ever had. After locating the car on the Internet, I walked into the dealership and Isaiah had me on the road for a test drive in no time. He was patient and informative, and not once did I feel pressured or pushed to buy. Both Isaiah and Dave (finance) made the buying process quick and easy, and I drove off the lot thankful I had found Sheehy Infiniti and their great staff.

Buying Used Infiniti

Buying a used car here was fantastic. I picked up a somewhat older Infiniti, but the sales team treated me like I was buying a brand new one. Nader and Craig made the buying process painless, replaced a remote battery when it was low, showed me how to use the electronics, and Craig has followed up with me several times post-sale to make sure I was happy. Unfortunately, less than 100 miles later, the suspension had an issue. Of course the power train warranty doesn't cover it, but I brought the car in and the service department had me in and out quickly, everyone was extremely nice. I had a pre and post road test to show them the problem and them show me they fixed it, which was very nice. When the issue occurred, I sent Craig an email asking for some guidance on what to do, and he had called me back within 10 minutes of emailing him on a Saturday afternoon. He talked me through making a service appointment, suggested times, and made sure I was doing it as soon as possible. He made me feel like I would be taken care of, and I was. Great experience here, I would definitely recommend this dealership to anyone looking for a used Infiniti!

Outstanding Dealership and Personal!!!

I purchased my 4th Infiniti from Sheehy Infiniti in Chantilly Va from Lance Cote this week. Lance goes above and beyond to make the transaction as smooth as possible and knows the cars inside and out. He is very detail oriented and makes sure he knows exactly what you want and care about. George the Manager and Jim the Sales manager are awesome as well. George went out of his way to get me the best rate with Infiniti Finance and make the deal happen. These guys don't play games they got me what I want from another store for the price I wanted to pay for the car. George runs the best Dealership IMHO from the Sales to the Service department. They do little things that are very important to me like putting plastic on my seats for service to protect them. Go to some other dealers in the area that sell 100k plus cars and their technicians get in the drivers seat with grease and sweat and no protection. They have a customer for life!

Too good of a deal to walk away

I walked into the dealership on a whim, as I had been told that the Infiniti was really fun to drive. After a few minutes of talking to me about my preferences, Craig had a good idea of what I'd like, and showed me a new Q50. Even though I had not really planned on purchasing a car that day, I decided to go for a test drive. Long story short, I really loved the ride, but I wasn't sold on actually buying ANY car. After a bit of back and forth, I was presented with a great offer, on an even better car, and had to make the deal. I'd recommend Sheehy and Craig to anyone who wants to look for a new (or used) car.

Great experience with a 'no pressure' professional group!

A great experience with a 'no pressure' professional group is what you get a Sheehy Infiniti in Chantilly, Va. My salesman was Chuck Vanderwall, who was a pleasant departure from most car sales reps. While obviously competing for your business, Chuck doesn't pivot to the hard sales approach you often get at dealerships. He simply gives you the facts, doesn't incessantly bother you and fights to get you the best deal possible. George Kahlil (Sales Manager) takes a similar approach. His VIP program is the best I have seen and they get the little things right - like having the service manager swing by to introduce himself as part of the process. Strong dealership that I would highly recommend - not to mention the Infiniti brand. I a really enjoying mine. Armand Mancini

Easy, pleasant and professional!

Lance made my first vehicle purchase an absolute breeze. He was very knowledgeable about the car I purchased, which wasn't even an Infinity. He was very on the ball without being pushy, which is hard to find when buying a car! The dealership was beautiful and very clean. Lance offered us water and made sure we were comfortable and well taken care of the entire time we were there. I'd highly recommend going to Sheehy Infinity of Chantilly to buy your next car. Ask for Lance!

No pressure car buying

The associates at Sheehy Infiniti are very down to earth and easy to interact with. I normally feel uneasy with a car buying situation as if I am going off to war. This is quite the opposite environment. I was provided with a no pressure buying experience from the beginning. I did not feel as if tactics were being used to coerce me into an unfavorable deal as with other dealerships. I will definitely be a repeat customer and highly recommend the team including my amazing sales consultant Lance Cote.

Amazing customer service and great vehicle!

I am extremely glad I purchased my Q50 from this particular dealership. Stopping by 2 other Infiniti dealerships ive noticed that the sales agents were pushy, sketchy and not at all trust worthy. As I was about to give up in my quest of leasing an infiniti i got an email from Chuck Vanderwall. After a few brief email exchanges i decided to stop by the dealership myself. One hour drive to it was totally worth it because i leased the vehicle that same day. Chuck was very respectful, knowledgeable, patient (im a picky customer) and above all, not pushy. Chuck is an Army vet and the dealership is very military friendly. I felt comfortable throughout the whole process. Some time has passed since ive leased the vehicle and still whenever a question arises i give Chuck a call and he is more than happy to assist me, even on his day off. I recommend Chucks services and this dealership to anyone and everyone. You wont be disappointed.P.S: After this lease is up, ill be back to this dealership right before i go to my new duty station.

Exceedingly pleased!

I couldn't be happier with my experience with JB Reid at Sheehy Infinity of Chantilly. JB went out of his way to understand what I wanted, and went right to work to find it. He was completely knowledgeable about my vehicle of choice, and very patient explaining all the features and functionality. I really appreciate that he was not pushy, as I have found other sales people to be at times. I would have walked away if that had been the case. Once I chose my car, they had to find it in the color I wanted. It was difficult because my choice was scarce, but JB and his team persevered and delivered my car in less than 2 days. Also, the paperwork was fast and easy - a welcome surprise! I also want to thank David Barwinczak and George Kahlil throughout the finance and paperwork process. Exceedingly pleased, beginning to end.

Worth the Drive!

I live in Maryland and was shopping online when I noticed that Sheehy had the exact car that I wanted at a good price so I took the drive down. As a first time car buyer, I could not have been more pleased with the customer service at Sheehy. JB was phenomenal - not pushy, very accommodating, friendly, down-to-earth, and easy to work with. I received the special online price - no haggling needed. He went above and beyond to make sure I had the best customer service and everything that I needed. There was no pressure to buy anything that I didn't want, or couldn't afford. He even followed up with a phone call a week later to make sure everything was going well with my new (used) vehicle. Highly recommended.

Another Winning Experience!

I've been a Sheehy Infiniti of Chantilly customer for over 12 years, and they never cease to amaze me! Yet again, I had another winning experience with my newest Q50 lease this past weekend; my salesman Isaiah Townsend and the General Manager George Khalil truly understand what customer service is all about . . . professionalism, patience, courtesy, knowledge, and going the extra mile to ensure the car-buying experience exceeds customer expectations. Isaiah and George are at the top of their game; my entire experience was seamless, easy, and convenient, hassle-free, and without sales tactics or pressure. They delivered exactly what I was looking for, at the price-point I needed, with all the options and amenities I requested. What else can you ask for when you're in the market for a new vehicle?! Thank you Isaiah and George . . . you two are truly the best!

Amazing experience! Highly recommend Lance

The whole experience was great! Lance was very knowledgeable and professional. He worked hard for us to get us a good deal. The rest of the staff was professional and courteous as well. Would highly recommend them to anybody!

Excellent customer service!!!

This is my first time with Sheehy Infinity and I was so impressive with the service. JB Reid is so friendly and knowledgeable that helped me having confident to purchase the car within 30 minutes even though my initial intention was to come to take a look at the car and other cars some where else before making final decision. This was my first stop and JB has strongly convinced us. Everyone loves and happy with car. Thanks so much for your help JB.

EXCELLENT EXPERIENCE!!

J.B. provided great customer service from beginning to end. He was very knowledgeable about the car I was buying. They have great cars at great prices. An overall excellent experience. I would definitely recommend this dealership to anyone looking for a car.

Best Customer Service

My wife and I were looking for a car for a month now. I called many different dealers and tried to work something out but I felt like no one really cares, they just keep sending you unwanted emails. We found the car we wanted and Chuck was really nice and helpful over the phone. We drove 1,5 hours from our house to get to this dealership and it's WORTH IT. The service was AMAZING, Lance Cote (Sales Consulting) was so nice and helped us through the whole process. I would recommend this dealership to anyone who want an amazing customer service. Very personal staff.

amazing customer service!

Okay prior to stepping into a dealership they warn you about the crazy salesmen who are going to try to "pull one over you"...do anything to get you to buy a car ect. I had my guard up going in here but Craig was completely transparent with me. It would have only been my second buy so I had little to no experience and wasn't trying to repeat my mistake the second time around. The moment we walked in everyone there was helpful and made sure we were comfortable, got us water...waited until I changed and fed my two month old baby I mean they were great! And Craig even offered me a quiet, cooled off, lounge to help the baby fall asleep after she ate. The facility was very nice and well kept. They took a little longer to appraise my car than expected but it was a Sunday afternoon and I wasn't in any rush. I wish I could have made the trade/buy but otherwise I had a great first experience there. THANKS CRAIG!

Amazing personal service!

Our experience with the dealership, and Lance Cote, was fabulous from beginning to end! It is difficult for us to get time to come buy and negotiate a car, and Lance was incredibly accommodating and allowed us to negotiate via phone! Our car actually needed a minor software update when we went to pick it up and wasn't ready- so Lance actually drove 30 minutes to our house that night to drop it off! He went way above and beyond what we have experienced with ANY car dealership we have purchased from in the past. Cannot say enough about him and his work ethic and professionalism! Everyone we encountered at the dealership was very nice and friendly- everything was first class.

Great Experience

I received great help with purchasing a car after an unexpected accident. I did not have a lot of time and was from out of state. Isaiah was very helpful and knowledgeable. The experience was great. All of the people were very helpful.

Great experience.

Buying my car here was a first class experience. Joe Davison was a pleasure to work with and went above and beyond to see that everything was taken care of just as I wanted. Management was excellent to work with as well. I highly recommend this dealership.

Chuck Vanderwall excellent

Chuck VanderWall was excellent in every way! Friendly, no pressure, knowledgeable, and responsive to my every question and request. I went in with a TrueCar price and felt like I was treated the same as any other customer. I bought the 2015 Volvo S60 and couldn't be happier with the car and the whole experience. I highly recommend going to Chuck for all your new and used car needs!!!!

Excellent attentive service and a great deal

Our salesman, Joe Davison, was very informative and engaging, had a great personality, and provided a great deal. His knowledge of the car was amazing and I couldn't be happier with the decision on the car we chose.

Wonderful Experience

Had a wonderful experience of working with Lance last month. Lance was very thorough and explained all the information related to the vehicle and very quick to set up test drive. I would definitely recommend Lance to my friends and family...

QX50 2016

Upon entering the dealership, we were pleasantly greeted (not pounced on!) by a very knowledgeable sales associate. We looked at several vehicles then took the QX50 for a test drive. It was amazing. It's in my garage now!

Great service provided by Lance

Lance was very knowledgeable and helpful sales person we ever dealt with. He goes above and beyond for your concern. He was quick to set up test drive. He even stayed beyond his official hours on holiday. He is a treasure in sheehy dealership..

Excellent Service and Car buying Experience

The entire car buying experience was wonderful. No pressure, no tricks, they'll get you into exactly the car you want! Very professional and knowledgeable on the vehicles they sell.

Excellent Customer Service and Experience

We recently bought an Infiniti from Chuck Vanderwall at Sheehy and the experience could not have gone better. Chuck was straight forward with us and discussed options and alternatives in a helpful manner. At no time did we feel Chuck was trying to pressure us into making a decision. We ultimately left with the car that we wanted and recommend that others visit Chuck as Sheehy as well.

Excellent Customer Service at Sheehy

We have dealt with this dealership for the last 4+ years and have found them excellent in sales and service. We wanted a new QX 80 and Chuck was willing to research to find the model and color we were looking for and ultimately got us the best deal. We were also able to trade in a Harley as part of the deal and Chuck came to the house to pick up the motorcycle. Sheehy has exceptional service and exceptional quality vehicles. This is the third new Infiniti we have purchased and we will return again when it is time for another vehicle. We would highly recommend Infiniti as a vehicle of choice for luxury, safety, performance, and you do really get more for your money.

Sales Expert

Joe Davison has excellent customer satisfaction skills. He answered all our questions very satisfactory.Joe was very friendly and helpful to me and my family members, even he was so nice to my dog.

great customer service by Lance

We came into your dealership to test drive a used Infiniti. We ended up leaving with a new car.Lance was very knowledgeable, helpful and patient. He even dropped the car off at our house! The car we selected was not available at your dealership. Lance sent someone to the Tyson's dealership to bring us the car. With Friday traffic it was delayed and we had guests coming over for dinner. Lance offered to deliver the car to our house so I can get home to receive our dinner guests. Outstanding customer service. Best experience we have ever had buying a car.

Phenomenal Customer Service

Our experience with this dealership was one of the best I've had. Scott Fair was helpful in so many ways. He was informative and answered all of our questions; was even able to help us better understand the leasing process. On top of that he was not pushy and extremely patient with our indecisions. Upon first dealing with Scott, he took the time to find out what we were looking for and what our needs were. Searched not only his lot, but also sister lots to get us in the perfect vehicle. As we started to talk numbers, Scott and the management team worked with us, knowing our budget and didn't try to get us in a vehicle we were not able to afford. When we decided to sign the paperwork, it was late in the evening, and the whole team worked quickly to get the car ready, paperwork completed and get us out the door without struggle. I liked how they worked as a team, and not as individuals. Scott's friendly attitude and understanding of our needs made it feel like we'd been friends for a long time. Definitely recommending Sheehy Infiniti, especially Scott Fair, to everyone I know!

Tremendous Dealership

Our Experience with Scott Fair and the Executive Management team made our experience at Sheehy Infiniti absolutely amazing. Scott was simply amazing to say the least and we are so grateful to have had him as our sales representative. As he did everything in his power to ensure a great experience, a fair price on our QX80, and even brought my wife's second key directly to our home. Talk about servant leadership; we will tell everyone we know about the dealership, but more importantly Scott Fair. BlessingsEddie & Sonya Mason

Craig and Lance did an excellent job

They worked as a team when one was not available. I shopped for several cars and they were the most professional by far. Quickly gave me a brochure as I requested, showed by the different color and model options and test drove the car. easily arranged the pickup. Best experience I have had buying cars in 45 years.Craig was my main man.

Great experience

J.B was my salesman and he exceeded my expectations. Very kind and not pushy at all. Very happy I worked with him and will recommend him to my friends!

Personalized buying experience, no hassle, quick close

Went to Sheehy Infiniti after researching and driving many other competitive SUVs. Researched Sheehy's available inventory online before heading out there for a test drive. Called ahead and had a sales person lined up for our arrival. Paul was personable and knowledgeable about the product he was selling. We knew we were getting a lot of vehicle for the price and this was the second vehicle we have purchased from a Sheehy dealership. We appreciated the straight-forward money talk and a relatively quick close on the sale. We know this can be both a tedious and laborious process for the buyer and the seller. We definitely recommend our Infiniti Q60, Sheehy Infiniti of Chantilly, and our sales person, Paul Blake to friends and family...and others interested in purchasing this vehicle.

I live for customer services they made me feel special

AGAIN CUSTOMER SERVICE AND CHUCK WAS VERY KNOWLEDGEABLE ABOUT THE TRUCK I BOUGHT AND HE TREATED ME LIKE I WAS HIS ONLY CUSTOMER AND I KNOW IM NOT BUT AGAIN THE ENTIRE TEAM MADE ME FEEL SPECIAL AND WITH A LOT OF PLACES THESE DAYS ITS A LOST ART FORM THE HOLE TEAM THEY ARE NOW FAMILY AND IM BIG ON FAMILY

Great Experience

I was pleased with the customer service I received. Isiah was able to locate a QX50 with my personalized specifications. He and his manager worked to get me a price that made everyone happy.

Excellent customer service

We received excellent customer service from Lance. We purchased a QX60 from Lance he was extemely knowledgeable about the car and helped setup all the features that needed programming before we left the lot with our new car. Lance's follow up after purchasing the car has been awesome, making sure any questions or concerns we have are addressed. He made the car buying experience very easy and actually fun.

Great car buying experience with Joe Davison

My husband and I went to Sheehy Infiniti of Chantilly last Satruday. Joe Davison greeted us at the parking lot. He was very helpful and patient with us. He took time to explain everything even though we walked there right before closing time. He is very friendly and knowledgeable sales man. We had a great car buying experience with him. I love our new car.Kamala & Milan (Ashburn)

Nice guys over there

My wife and I met with JB over the weekend. He was very professional and friendly. Even though we did not make a deal at the end due to the size issue, JB and his manager disclosed all available options including the prices to us. It was my best visit to a car dealer. We really appreciate the efforts they made.

Great sales experience

Isaiah Townsend was a great help in making this car purchase enjoyable! He and his team went out of their way to find the exact car (color and options) to meet our list, and provided us updates along the way. This has been one of the most pleasurable buying experiences we've had! Isaiah explained everything through the process and made the process very smooth. No pressure, just answers!Jamie

Amazing warranty option!

Respectful, knowledgeable salesman. This dealership offered me the "wrap" warranty which covers my used car for 7 years, unlimited milage. I wasn't even offered something like this when I purchased my audi. Seriously, this alone made the purchase worth it. Every single person I interacted with at Sheehy was actually nice! So refreshing. Highly recommend.

Great experience

The short Story: I recently purchased a new car at Sheehy Infiniti of Chantilly, VA. My salesman Isaiah Townsend (and all the other employees) was very personable. Why did we purchase from Isaiah Townsend? It was the non-pressure buying experience, knowledgeable, professional and very personable.The long story: After 14 different cars test drives from many different dealers, I was able to narrow down my selection to Lexus or Infiniti. My husband and I took the Lexus out for one more test drive (with the salesman in tow). Afterward, the hard sales pressure was applied. It made me very uncomfortable. We left as I wanted to drive the Infiniti again and remove myself from the high pressure environment. We pulled up to Sheehy Infiniti of Chantilly, VA for another test drive, Isaiah Townsend basically handed the keys and let us drive off alone. When we got back he had already pulled out the second car from the showroom as he knew I looked at that vehicle too. What made the experience for us is the non-pressure sales experience. He basically knew I was torn between Infiniti and Lexus. He didn't try to pressure us and his attitude was just let me know what you decide. I felt very comfortable working with Isaiah Townsend and I would certainly recommend him if you end up in (Sheehy) Chantilly VA auto park.

JB was great

I purchased my QX60 over the phone from JB. Negotiation was easy as already knew what I wanted and JB made it possible.There was few issues that was addressed by finance director and GM. JB showed me all the feature of the car. I received the follow up calls and it allowed me to ask more questions later on and showed that they are there for me all the time. Very glad that I purchased my car from this dealership.Just a comment to improve the dealership experience, when I bought my previous car, it was a Lexus. the experience at my Lexus dealership was different as it is an event, taking your car wrapped with bows and in clean viewing room in the dealership instead of being on the lot.At Lexus, I got invited to tour the production plant and pampered by them. I hope to see similar luxurious level of service and perks from infiniti....

Chuck Vanderwall, Sales Person, was Great!

We were looking for 7 seats SUV, mainly comparing MDX and QX60. Chuck explained well about QX60. We knew what features we needed and he helped us get the right package. No pressure to buy what the dealer had on the lot. They got our desired packaged and color in two days. Financing went smooth. I would recommend visiting Chuck if you are looking for an Infiniti. ZK

Great experience!

We had an awesome experience shopping at Sheehy's! We shopped around a bit before coming to check out the vehicles and even stopped by a few times. Especially, I really thought it was great that we weren't pushed into making a decision until we finally decided. Joe was very quick in making the whole process quick & easy! He even spent time with us in the new vehicle and showing us all the cool features that we may have not noticed during the test drive. Joe even helped us setup our phones and home address in Navigation! I just thought that was very thoughtful! Overall, I'd definitely recommend anyone to shop at this Sheehy location. If you get a chance, work with Joe - he is very knowledgeable, professional and friendly!

Excellent experience

I recently purchased a new car from this dealer and was so happy with service I received there. Lance was incredibly patient with me as I was considering my options and helped walk me through what would ultimately work best for my needs and my family. He went above and beyond what I expected from a salesman. I left feeling like I had been honestly and fairly dealt with. I highly recommend him and Sheehy as well. Love my new car!

Terrific Dealership!

This was our second new car buying experience at this dealership and we were totally overwhelmed by the attention and professionalism of our salesman, Chuck Vanderwall. We'd talked on the phone and emailed for a few months while we were out of town, and when we arrived at Sheehy, Chuck presented the model we'd talked about, complete with all the packages and in the color I wanted. He was extremely helpful when I changed my mind again and again. He guided me to choose the perfect car for me - a QX70. Chuck went beyond our expectations when he drove to NC the day after our show room visit to pick up the car we wanted - and it was his day off! That's exceptional service and we totally appreciate it!

"Outstanding dealership overall"

We had an outstanding experience with Infinity of Chantilly. Our salesman, Craig Sargent went above and beyond to help make our car buying experience easy and quick. when he called me, he took all the information on what we were looking for and called us back within minutes. He took the time to make sure we felt important and took our needs seriously. Mr. Sargent also made sure we knew everything about the vehicle and followed up with us after purchasing it to make sure we are doing ok. He's always available to help even after the sales complete. This was our first time buying at this dealership and buying an Infinity. We will definitely buy another vehicle at Sheehy Infinity of Chantilly and go through Mr. Sargent.Thank you,Jason & Paula

TOP NOTCH!

I took my car for an oil change on Saturday afternoon, and while I was waiting I walked around the lot looking at the used cars. A 2013 JX35 caught my eye. As I was peering in the windows, JB came out and greeted me. He was friendly, not pushy, very approachable and a well mannered guy. I asked for the keys so I could sit in it and check the size for our family of 5. I was not in the market for a new vehicle, but I mentioned it to my wife later that day as a viable option when she was ready to get out of the minivan. She was so intrigued that she mad me drive back to the dealer to look at it. After a quick test drive, she determined that she wanted it and we would be back on Sunday. We arrived on Sunday, and were greeted in the parking lot by Nader and Lance with a firm handshake and a smile. We were whisked inside, they looked at our trade and then we filled out the paperwork for financing. Not once were we pressured into anything or pushed to look at something else. They were very accommodating to our 3 kids. While the paperwork was being processed, they cleaned and gassed up the car, and helped us move items over from the old car. During that time we were told Dave the finance guy was ready for us. During Dave's portion, not once did I feel pressure to buy anything. He was speaking from experience and person opinions and made us feel very at ease with whatever our decision was. All in all, 3 hours in and out, no pushing, no stalking, no pressure about anything. I would HIGHLY recommend this dealership to anyone looking for any new or used cars. They can find you what your looking for in their vast Sheehy inventory, and will certainly treat you like family. it's a testament to Aaron and George's (the GM's) leadership as to why this place runs so smoothly. Top notch facility and great people will make anyone a customer for life.

Excellent Experience

We had a wonderful experience with Infinity of Chantilly. Our salesman, Paul Blake went above and beyond to help us get into my dream car. He answered every question, stayed way past business hours and have been able to answer more questions about our vehicle weeks after we drove off the lot. Tony in the service department was also extremely helpful. He also went above and beyond to help us with some questions that we had regarding our remote start and came out to greet us in person when we came into the dealership to meet with Paul. We cant say enough about our great experience and the excellent customer service that we received from Paul, Tony and the rest of the Chantilly team. We will be back when it is time to purchase another vehicle. Thank you, Carlos & Traci Infante

Impressive Organization !

Purchased a used vehicle to supplement the Company fleet and found everyone to be very polite and helpful. Contacted Sales and Leasing Consultant Mr. James Timbers, who exceeded my expectations in every way. I was truly impressed with everyone I came in contact with, and would highly recommend James and the rest of the Sheehy Infiniti of Chantilly team who delivered an outstanding purchase experience.

Excellent overall experience

Had an excellent experience upgrading my car working with Lance. Lance showed the car and walked me through all of the available new features that come with the upgrade, which helped me compare the value before starting the buying process. Lance was very helpful with the pricing process and he made the entire process smooth. There was no pressure, no stress and no going back and forth for hours. Lance made this one of the fastest car buying experience. I highly recommend Lance for a great car buying experience.

Awesome Customer Service

Excellent customer service. Joe was very professional and knowledgeable on his product line. We really appreciated his guidance and enjoyed working with him. I will recommend Sheehy Infiniti of Chantilly to everyone I know. George Khalil and Joe Davison went above and beyond to ensure we understood our options, the financials behind our deal and selected the right vehicle for our family. They made the car buying process a pleasure.

NEw QX50 Purchase

I was fortunate enough to work with Chuck Vanderwall and his team at Sheehy Infiniti of Chantilly. Chuck was, courteous, knowledgeable, professional, and very easy to work with. I would highly recommend them.

Very professional and courteous

Thanks to Lance Cote for his professionalism and courtesy when I decided to purchase a used vehicle from him. Thanks also to technician Tony Nguyen for help answering technical questions regarding the vehicle. Thanks again guys.

Excellent Experience and Customer Service from JB

JB Reid gave great customer service, was attentive to all my needs and very cordial to work with. I would definitely recommend Sheehy Infiniti of Chantilly, especially my Salesman, JB."THANKS JB ! I LOVE MY CAR!"

Excellent experience

I recently purchased a used car at Sheehy Infiniti of Chantilly. My salesman, Isaiah and the entire crew there was great throughout the entire process. I highly recommend Isaiah and the organization as a whole!

Excellent Experience No Pressure Car Buying

I used to spend days at a time going back and forth with salespersons to settle on a final price on a purchase. My experience with Lance and the Sheehy Infiniti team was no hassle, no fine print clauses, and exceptional customer service. I will return to buy my next car and recomend any one who wants a dealership and sales team who will work withyour budget to pay them a visit!

Great Service from JB Reid

I highly recommend this dealership and specifically JB Reid as a salesman. JB was very friendly, responsive and listened to my needs. I would recommend JB to anyone that is looking for someone they trust and that will get the job done for them!!!

Great service

This is the second car we have purchased from Infiniti. First time purchase from Infiniti Sheehy Chantilly, we purchased a new QX60 2016. We had such a good experience with the sales expert Chuck Vanderwall. His attention to detail, the way he explained all the feature and the way he searched out the new car we wanted, really impressed us. The service was great also. This is why we purchased the second vehicle. Chuck searched beyond the dealership to find us the exact vehicle we wanted. I highly recommend this dealer!

Outstanding !!

We saw their ad for a used Mercedes that was just what we were seeking. After shopping at 4 other dealers with the same model advertised, we came to Sheehy through their Internet Ad. We were quickly greeted and introduced to James Timbers. Mr. Timbers brought the car around, sent us out for a test drive, took us through the whole purchase process and had us out the door and on our way talking about the fine way we were treated. The vehicle that we purchased was exactly as advertised and at an unbeatable price. We would certainly come back to Mr. Timbers when another need arises.

Great experience!

I'm going through a divorce and had never before been involved in the purchase of a car. Nader and Lance were incredibly patient and helpful while I navigated the process to acquire my pre-owned Mercedes GLK 350. They made the experience memorable because of it's ease, and I will certainly look for them both when considering another vehicle in the future.

Awesome service

Great service and friendly service! My husband and I both will come back for any future purchases. The best dealership I have ever worked with!

Great Service and will recommend

JB Ried & George Khalil were the perfect sales representatives. After purchasing many cars over the last 30 years I was pleasantly surprised with the Sheehy Infinity difference..They were professional, courteous, respected and accommodated my busy schedule to make my car selection & purchase easy. I will be back next year to buy the next car for the family..

Best Car Buying Experience

I recently purchased a new vehicle from George over at Sheehy of Infiniti. I just want to say that working with him is wonderful and I will continue to use them in the future.If you are looking for an Infiniti, talk to George and go to Sheehy in Chantilly.

Outstanding service!

Great customer service and very helpful throughout the entire process! They were willing to help make a deal that was both suitable to me and the dealer. I would definitely recommend this dealer to prospective car buyers.

Would always recommend

I have been a customer of this dealer for more than 8 years. I have always had my Infinitis serviced there, bought a new Infiniti there and today, bought a used Subaru for my son there. When we found the used car on the internet, I immediately recognized the dealership in the background of the posted photos. We called to ensure that the car was still there and went right over to meet Lance. He took great care of us, start to finish, and my son is very happy with his "new" car. I'm relieved to have been able to buy it at Sheehy Infiniti of Chantilly as they have always taken great care of us in the past. Shout out to Bob Fisher in Service for exemplary service for many years too! Thanks to you all!!!

Excellent.

Great customer service ,I will always buy from here in the future. Lance was great help ,everything he said he will do he got donep

Another Fantastic Car Buying Experience

My husband and I just bought our 2nd and 3rd cars from Infinity of Chantilly. And again, another fantastic buying experience!!! The Customer Service we received from our Sales Consultants Lance and James and General Manager George was nothing short of exceptional!!! They go above and beyond for their customers! They make buying a car such a great experience. Thank You Lance, James, and George!!! You guys are the Best!!!

Chuck Vanderwall, Premier Salesman

If you are in the market to buy an automobile, pick up the phone immediately and call Chuck Vanderwall. If you haven't considered an Infiniti, start changing your attitude today.I promise, you will thank me for this referral. Chuck's phone demeanor, plus in-person professionalism makes him one of the BEST car salesmen of all time. Seriously! Chuck iswell spoken, patient, thorough, pleasant, knowledgeable, kind, and smart! You will notencounter any unethical behavior nor bait-and-switch tactics. We bought a phenomenal2008 G35 Infiniti (fire engine red) for our daughter; Chuck helped with the smooth transfer of the automobile from Annapolis. From start to finish, I would rate the overall purchase process as superb; a veritable 5 Star Experience. Chuck is the consummate automobile expert. Don't waste your time or hard earned money shopping elsewhere.

Fantastic Purchase and Service Experience

We just purchased our 5th vehicle from Infiniti of Chantilly/Sheehy Infiniti of Chantilly! The excellent customer service keeps us coming back to this dealership. George Khalil has worked with us each time and makes the buying experience painless. His honesty and top notch service throughout the process, along with continued follow-up, keeps us coming back to this dealership. Additionally, the service department treats us well and we never worry about having a loaner, when it's necessary, or waiting a long time for routine maintenance. James also provided excellent vehicle training on my new car and has made himself available to answer any questions too. I highly recommend this dealership and will be back to purchase another vehicle in the future!

Customer Service is EVERYTHING!

I arrived to the dealership already frustrated due to a dealership i was at an hour previously to this one. Car salesman have a reputation for being pushy which can be quite frustrating. This wasn't the case at all here. Lance Cote was my sales rep. Literally couldn't have asked for someone better to deal with. Extremely personable. I told him from the beginning that i didn't want any xxxxxxxx and to just keep things as honest as possible with me. I got exactly what i wanted. He told me how it was while being courteous to what it was i could work with. I thought i knew a lot about the type of car i was looking to buy (I had done my research quite well), yet, he still informed me on more. The point i am getting at here is if you want to go somewhere and deal with someone who is going to lay things out there up front so they aren't wasting your time yet they are very knowledgable and want to do whatever they can to help you out, go and see Lance. For what it counts, he is also a Marine who has served 3 tours for this great country. That wasn't something he boasted about either, but something i had asked him about due to a Marine Corps mug on his desk. If you want knowledge, great service, and zero xxxxxxxx answers, go see Lance Cote!

Exceptional customer service

It started with a phone call with Chuck Vanderwall who answered my questions honestly and thoroughly and I walked out with the Q50 that night!

Amazing Service (as always)

This is the fourth car that we have leased thru Infiniti of Chantilly. As always, service was excellent. This time, we wanted a very specific (and apparently very rare) model. They located it and the price was fantastic. Was able to do the deal with little hassle. Responses to questions always quick and easy to understand. I have referred many of my friends and neighbors who have had nothing but great experiences. George and Lance made this experience as easy as possible. Have worked with George many times. Our first experience with Lance and would definitely work with him in the future.

Review

I walked into Infiniti dealership at chantilly, Sales Consultant Lance helped me test drive Q50 and has explained everything that I needed to know to operate this car.Thanks

THANK YOU LANCE COTE...I LOVE MY NEW CAR!

I would like to THANK Mr. Lance Cote for finding me the PERFECT car! I had a budget and a certain type of car in mind and he found one that I LOVE! It is PERFECT for me and I admire his knowledge about cars. He was very professional to work with and the process and financing went smoothly. Knowing that I was on a deadline, he even took the time to transfer my personal belongings from my old car to my new one. Again, THANK SO MUCH and I will definitely recommend your dealership to my friends and family.

professional, helpful and thorough

Lance and George were simply as courteous, professional and helpful as any one could be. working with this dealership was the most smooth i have had.

Simply Great

Lance was on point with figuring out what I was looking for in buying a vehicle. I can safely say that when we come back to change out our other car...I'm going to Lance. No question.

Excellent service as always

Second vehicle I've bought at Infiniti of Chantilly! Once again George Khalil listened to my wants & needs and was able to find exactly what I wanted within 48 hours! The amount of time spent with me during my visit was priceless, as buying a car can be a huge stress. He made the entire process easy!!!

Great Service NO Hassle.

Work with Lance Cote, very honest and helpful. Did not feel pressured in anyway and helped you with all your needs. Called me before you guys even opened which helped out my schedule for that day. Great fast service. Thank you!

Great experience

I was very pleased with the service provided at this dealership. Everything was straight forward and the process was easy. Would definitely go back in the future.

An incredible experience

I'm very impressed with my purchase from Sheehy Infiniti. My salesman Isiah Townsend was so accommodating. I traveled 800 miles to get my bmw I purchased there. Nasir, Darren and James were also wonderful. I felt like family

Lance was great

I Had a great time having Lance as a guide to help point me in the right direction. He was patient and took the time to listen to what I was looking for and help me find it. His agenda was helping me find what I wanted to buy instead of moving specific product. Greay guy if you get the chance to work with him. If you are looking to buy a car from Sheehy Infiniti of Chantilly it is worth reaching out to Lance as a resource.

Easy, low pressure transaction

I went to Sheehy Infiniti with the intention of buying a certified G37x. The sales process went quickly and easily. They gave me a very fair price for my trade.

Great Overall Experience

We are very happy with our experience and purchase. Lance was very easy to work with. Highly recommend going with this Infiniti dealer on your next purchase.

Outstanding Customer Service

I had a 2008 G35X and was quite comfortable in my car but after meeting with James Timber Sr I couldnt resist leasing a 2015 Q50 Premium Sport vehicle. When i arrived he was working with another customers whom had walked in prior to my appointment (I was a little late). He greeted me and explained what happened and assured me that he would be with me shortly. I was quite impressed with how he was able to work with both customers and I not feel as if I was being neglected. The other customer and I both purchased vehicles and conversed about how exceptional he was. My battery in my cell phone lost its charge and they sales team ensured that I had a charge. Once i finalized my vehicle, George Khalil came in and spoke with me about my options and he made sure I understood the difference between financing and leasing. The team at Sheehy of Chantilly certainly made the purchase of my vehicle painless. I easily could have driven to Bethesda but since I had purchased my last car from Chantilly I wanted to see if the same service would be provided. I was certainly impressed. The final part of my day ended with Dave Barwinczak, in Finance, I did not feel rushed although it was the end of the day. He reviewed all of the documents with me to ensure that I understood what I was reading. Make sure you get the VIP Maintenance Package and all the other packages to help protect your vehicle and save you money. THanks again I am so happy with my purchase.

Great dealership and fantastic personnel

The team of professionals at Sheehy Infiniti of Chantilly provided an unmatched experience. The General Manager, Finance Manager and Sales Consultants worked together to ensure my satisfaction. They worked with me to provide solutions that allowed me to stay within my budget but still get everything I wanted. I have already recommended family, friends, and neighbors. This was the best dealership and team of experts I have worked with ever. I highly recommend this dealer for anyone looking for a vehicle. They made it enjoyable and I can't imagine ever going to another dealer or manufacturer.

Outstanding Customer Experience!

I went into the Infiniti dealer with little knowledge about their cars and left feeling very confident that I purchased the right car for me! Lance was very knowledgeable and helpful while looking for the right vehicle and throughout the purchase of my Q37 sedan. I would highly recommend both Lance as a sales rep and Sheehy Infiniti of Chantilly.

Great Customer Experience

We were looking for a family-oriented SUV with trunk space and fuel efficiency. We rented JX35 and liked it, so we went to Sheehy, with no serious plan to buy one. Lance greeted us well and educated us on the JX35. He was very patient and courteous. Him and Nadar was honest and made sure we have the best buying experience. If its not Lance, we may not have bought the 2nd car that soon and driving Infinity. Thank you for helping us meet our requirements so nicely and fast.

Great Customer Experience!

Overall, a great car shopping experience with Lance and the entire Infiniti of Chantilly team. Love my 2014 Q60s and would highly recommend Lance to anyone.

What a Great Experience Working with Lance!

When we first went to the dealership, we did not expect to purchase a vehicle. However, we met Lance and long story short purchased a new QX80. We can't say enough nice things about Lance. He was fabulous- customer oriented, courteous, and very professional. We know where to go when we need to purchase our next car. We highly recommend Lance to anyone looking to buy a car!

Excellent Service

Outstanding service and very helpful on acquiring my used car. Very good selection and pricing with no hassle on paperwork and service. 2nd car we have bought from this dealership and excellent sales support by Lance.

We are very pleased with our purchase!

After very little response to 10 days of advertising, we sold our older car the day before we were to head out on a vacation at the beach. Suddenly we needed wheels for the trip and planned to rent a car. However, my husband had had his eye on a used Infiniti EX35, and we had driven one a few weeks earlier at another dealer. On a whim my husband noticed a 2012 Infiniti EX35 Journey advertised online at the Sheehy dealer, and asked me to stop by and see if I liked it. Therefore, I dropped into the Sheehy dealer first thing and was greeted warmly by Lance Cote; I told him what I was looking for and he showed me the vehicle; and very quickly the deal was signed, sealed and delivered. Not prone to snap decisions, this was totally out of character for both of us; and we were amazed that within a short time we headed down the road, on the way to the beach.Upon our return, Lance has gone above and beyond to make sure a few things on the vehicle were done as promised. Over and over, he has proven to be a true leader in friendly, superior and responsible salesmanship and a knowledgeable representative of Infiniti vehicles.We would be pleased to recommend him to anyone who is looking for a great quality vehicle. We are very pleased with our purchase!

Best Dealership, anywhere!

I have purchased 3 vehicles from them and will buy my next ones from them as well. They are very competitively priced, have knowledgeable sales people and create a great atmosphere without the haggling. When my Infiniti's need service, I always get my service advisor who treats me like a friend and makes sure my vehicles always come out of the shop completely repaired on the first try. And let's not forget about the free car wash....I totally recommend them without hesitation.

QX60 Purchase

This had to be the best, no-stress car buying experience of my life. I didn't really like the color (Platinum) of vehicle that I initially came into purchase. So, I asked Isaiah if there was a similar model in Graphite. Well, they had one, but there was a slight price difference. He offered to work it out with his manager and got it for us for the same cost as the platinum model. Sold!

Outstanding service experienced by a very satisfied customer

My intention was to purchase my new Infiniti Q50 from a dealer in MD that gave me an outstanding quote. I visited Infiniti of Chantilly one day before my planned purchase, just to see their selection and also to explore the car I was about to purchase. I met Isaiah while browsing the lot and explained that I was just looking. The conversation continued and I decided to see how the Chantilly Sales Reps. interacted with customers that were planning to go elsewhere. I was shocked to experience how willing Isaiah was to go the extra mile to ensure I was receiving not only the best price on the car I wanted, but also that I would be satisfied with the purchase. Long story short, I never made it to MD the following day, because I purchased from Infiniti of Chantilly that day. I received outstanding service and great pricing on the car I wanted. Who could realistically ask for more?I highly recommend Infiniti of Chantilly, if you plan on purchasing a new Infiniti.

110% Satisfied

Sheehy Infiniti in Chantilly is the very best dealership I have ever been to. The customer service is excellent and is overthetop -- everyone who works there is the best. George Khalil is the best.

Outstanding Customer Service

I have purchased 3 vehicles and had all of my service work done at Infiniti of Chantilly over the past 5 years. George Khalil was my salesperson for all 3 purchases and he has now been promoted to General Manager. Congrats George. Bob Fisher has been my services writer over those same 5 years and has been outstanding to work with as well. Those 2 gentlemen and the entire team at Infiniti of Chantilly is the reason why I drive past 2 other Infiniti dealerships that are closer to my house to come to Infiniti of Chantilly.

George Kahlil is fantastic

I would suggest you talk to George if you want the best customer service , and I highly recommend you deal with him on your next lease, as hes has always treated me well on my 2 cars. He even picked me up at the office so I could get my new car the day I needed it ! thanks !

I have dealt with George Kahlil for over 15 years.

I have had only excellent experiences with George Kahlil at Infinity. I have leased and purchased eight cars over the last 15 years and have always received the best prices and service. I just recently turned in a G37X and leased a Q50. I don't think you could find a better dealer anywhere in this area. Their service department has always taken care of my cars . My service contact is Joe Shifflet and he has been the best,I have dealt with these guys for a long time and would recommend them over any dealer in town. John

Great Experience

I initiated an online request and had a return email within hours from James Timbers. He was very easy to work with and very knowledgable, but not overbearing or too aggressive. I had my best car buying experience with him--in/out of the dealership and on the road in three hours. The General Manager, George Khalil, was fantastic to work with and facilitated a great price; also accommodated me as a active duty military member. The word "no" is not in his vocabulary. He definitely leads by example, sets the tone for customer service, and a terrific customer experience at Sheehy Infiniti Chantilly. It was my first Infiniti (QX80), but I'll be back!

Best car buying experience!

We had been working with an Infiniti dealer in PA. They were difficult to work with and would only speak with my husband. I was the one buying the car, not him. So I broadened our search and found a perfect match at Infiniti of Chantilly. Shawn (pre-owned car manager) called and we worked out the entire deal over the phone. He was very fair! My family and I drove there the next day and the car was in immaculate condition as Shawn had assured me. They even treated us to pizza since we took the long drive there. They exceeded my expectations and I would certainly buy from them again. Isaiah was our sales person and was very helpful as well! He helped the process go quickly so that we can head back home. Highly recommend this dealership. This is my first luxury car. My '14 QX 60 is awesome. Thank you for such a great experience!

PA to VA to Purchase!

We couldn't locate a used QX or JX in PA that matched our needs. So, we expanded our search to MD & VA. Luckily we did, because it allowed us to meet Paul, George & Dave. Over numerous phone calls, Paul was a wealth of information about the models, features & current offerings. Also over numerous phone calls, George was able to take some additonal photos for us. He commited that the used JX35 of interest was indeed immaculate. With all this great service, we decided to make the 3.5 hour trek from PA to VA. Upon our arrival, Paul & the car were ready for our review & test drive. It was definitely in super condition as promised by George. Paul was very friendly & knowledgeable. After being able to agree on a few things, we closed the deal with George's gracious help. Neither Paul nor George were your stereotypical salesman. Both were very down to earth, matter of fact, accomodating and not pushy. Finally, Dave was a great asset to help us talk through many different financing options. He went out of his way to point us in the best possible direction. Overall, what a great dealership & experience! We made it home safe & sound. My wife Debbie loves her new sweet JX35! Thanks a million guys for all your efforts! Denny

Used SUV purchase - awesome experience

I am from out of town and worked with George to purchase a used SUV. We did a 'FaceTime' walk around of the vehicle and I put down a deposit and drove up a few days later. The car was as described. It was an honest transaction and very straight forward. Decent price, great truck and not the usual run around. Would I purchase again from George and this dealer - yes. Dave in finance was also very helpful. Great experience. A+.

Great Service department

I took my G37 for service on Thursday the 4th of September and I had a great experience, service consultant Josehp Shiflett, was very helpful with sorting out my problem with my vehicle. I like how they have free snacks in the waiting room area, with wifi. My vehicle wasn't even dirty and they still washed it after they did the service.

George Khalil and the entire staff are Great!!

Obviously negotiating the purchase of a new car is not easy or fun. However, Infiniti of Chantilly made the process relatively painless. The entire staff was very professional and accommodating and the negotiations were fair. I searched for a used Infiniti at several dealerships and Infiniti of Chantilly by far had the best used vehicles for sale. They were very clean and looked and even smelled like new vehicles. I am very happy with the vehicle I purchased and will be an Infiniti owner for years to come.

Great Service and Response

I started working over the internet with George Khalil about the I was interested in buying. His response was quick even after business hours. I was pleased also with the dealership after we arrived. Everyone was pleasant and helpful. It was a great experience and I love my car.

Excellent buying experience

Both George and James showed excellent professionalism and dedication, with no pressure of any king, making the purchasing of a used car a pleasing experience. They delivered everything promised. I got a great deal and excellent service.

Never Again

I went out of my way to use this dealership, but never again! I believe if you tell me something you should follow through, in sales you should want referral business, I would not recommend this dealership.

Unsatisfied Customer

Extremely disappointed with the customer service provided at this dealership. The finance manager (Dave)and general manager who didn't even give his name were beyond rude when I was making my purchase. I was told prior to purchasing that the motor in my passenger window would be fixed and it was NOT. I ended up taking my car to Passport Infiniti in Alexandria where they treat you like royalty. I would NEVER purchase from Infiniti of Chantilly and would not recommend anyone to go there.

Total JOke...LIARS!! Worked with George Kahlil I...

Total JOke...LIARS!! Worked with George Kahlil I believe..I was buying a used 200i9 BMW from him. I was trading in a 2007 M45. He looked over my Infiniti, and determined it had been repainted and been in an accident. With that being said, they quoted me a low number on my trade in. so low in fact that I deceided to just go sell it at CarMax because even they were giving me a hight quote So I was definitely interested in moving the car and purchasing the BMW. He ensured me that the BMW was in great shape..well..long story short..I ended up buying the BMW...I took it to CarMax not even 2 months later because I needed to kill some time one day to have it appraised. Low and behold..the BMW has been repainted and repaired on both sides! unbelieveable! liar...I called..and emailed George and the manager..and do you think I got a response back from those clowns??? NOPE!! I've thought about just dropping by to give them a piece of my mind...however...that wouldn't end well...trying to be calm these days...im in a good place in my life!

I don't understand how some people have rated this...

I don't understand how some people have rated this dealership as being five stars. Perhaps the dealer is having their friends and relatives write reviews here. However, if I could give this place negative stars, I would. I took my G35 in to replace the lost lug nut lock key. Sure enough, my service manager comes back to me and tells me that I have five stripped studs on my wheels, and it would cost me additional $250 dollars to get it replaced. Since I didn't come into the shop for this, I thought I would get a second opinion before spending whatever these clowns tell me.Just after getting the lug nut keys replaced, I went to get my car inspected at a nearby Exxon since it was that time of the year again. I told the mechanic there that Infiniti people said five stud on the wheels were stripped, and I would need to replace them. Exxon mechanic looked at the wheels, put a lug nut on every stud on all four wheels, and they all turned without so much as a hitch.So, what happened to five stripped studs that Infiniti told me needing replacement for $250??? Was he talking about the studs on the spare? Or perhaps just trying to rip off another customer? Talk about trying to rob someone blind. These people are not honest, they do not care about customer service, and they will rip you off on first chance they have.You know, it's illegal to steal things from people, or con them out of money. And Chantily Infiniti should be ashamed of themsevles for doing the same.

Extremely professional, excellent experience

George Khalil was great to work with, very professional, painless experience. They have gained a repeat customer

Used SUV purchase!

George is one outstanding salesman! Got a wonderful deal and a phenomenal vehicle!!

My "Service Engine Soon" light lit up on my...

My "Service Engine Soon" light lit up on my dashboard so I went to get it checked out and it was my passenger catalytic converter and it was under warranty so they replaced it the same day and they let me borrow a loaner car. The service guy "Joe" was really friendly and helpful and I even got a free car wash (wasn't expecting it).

Was looking to purchase a new Q50 and the salesman (Jim...

Was looking to purchase a new Q50 and the salesman (Jim Capen)dropped the ball completely! I visited the dealership on a Saturday a few weeks later since I didn't hear back from him and I was informed he was with another customer. I waited for approximately 20 minutes then left and also left a note for him to contact me. I am all about customer service and this was a horrible first impression when I was attempting to get their business. Ended up dealing with another dealership in Baltimore (Nationwide) which provided above and beyond customer service along with proactive followup with me throughout the entire process. I even had a pre approved loan from my credit union so I was a serious buyer but again, not sure why they didn't want (respect) my business. Their loss, not mine!

George in internet sales

George made what can be painful fun, that is buying another car. He went way beyond the average salesman in trying to please. Having been in sales i know purchasing anything can be un-nerving but this transaction seemed to be in the cards, i just went along for the ride. And what a ride now my g-37 fits my lifestyle. Having driven to texas the day after the purchase, there was no doubt George placed me in the right vehicle down to the color and appointments. Thanks George we will do it again in several years. ted barkley

great experience !!!

bought new 2012 Qx56 this dealer is great , got free oil changes for life, easy to deal with and got me in and out very quickly !!!!

5 Mar 13 I Just purchased an Infiniti from Infiniti of...

5 Mar 13I Just purchased an Infiniti from Infiniti of Chantilly & George Khalil helped with a very smooth, informative non-pressured sale. During the process if I thought there was going to be an issue Mr Khalil made it a non-issue with relative ease. All my questions about the many new technologies were answered in detail & took the time to explain the difference from my older Infiniti as well. Do contact Mr. Khalil when you are ready to purchase!M. Prosper

Just walk away from this place, worse dealership ever, GO...

Just walk away from this place, worse dealership ever, GO SOMEWHERE ELSE IF YOU COULD.I bought a BMW 750i, the tires had to be replaced because it had nails in two of them, they agreed to replace them and at the time of meeting wanted to put the worst quality tires in a car that costs more than $ 50,000, they only interested in making money, satisfaction customer and honesty has nothing to do with these people.

The experience that I had at the Chantilly Infiniti...

The experience that I had at the Chantilly Infiniti dealership was very good and should be recognized. Isaiah Townsend was a very good representative of Infiniti. His knowledge and experience lended to a very good business transaction. I would highly recommend that dealership--the credibility is amazing and I would recommend Isaiah. He shared carfax information in an analytical way that helped both show his interest in me, the buyer; but also helped make the sale. His style and personality will lend itself to a lot of success for that dealership. Great Job Isaiah and great job Infiniti.I am a satisfied customer!!!John Janiga

I went to Infiniti to trade in my old Infiniti I30 and...

I went to Infiniti to trade in my old Infiniti I30 and look at the G series of vehicles. My intentions were to buy a car on this day, not necessarily through this dealership, but i was recommended to start here from family members. Our sales consultant went above and beyond with his level of service. He was very friendly and helpful without being overly pushy. Throughout the whole experience, the entire team at Infinity of Chantilly went above and beyond.

I had a good experience this week at their dealership. ...

I had a good experience this week at their dealership. Isaiah Townsend was friendly and professional. I turned In 2010 FX 35 for a 2013 FX 37. The process was quick, paperwork done efficiently and the price was fair. An easy auto leasing experience.

I have nothing to say but good things about Chantilly...

I have nothing to say but good things about Chantilly Infiniti. I'm on my 3rd car and each experience has been exceptional. No pressure, clear explanations and very willing to work with me on structuring our financing. The service department is equally as pleasant.

I entered the dealership and Isaiah immediately greeted...

I entered the dealership and Isaiah immediately greeted me, showed me all available models (2012 QX) and we settled on a vehicle for a test ride. He was polite and consistent in his follow up, and I closed the deal and picked up the vehicle a few days later. Very easy and pleasant experience.

I went into Infiniti of Chantilly which is less than one...

I went into Infiniti of Chantilly which is less than one mile away from my house, on one of my very unreliable cars, a 1997 Jaguar XK convertible. I was greeted at a beautiful new lobby by an attractive and very nice lady who directed me to a sales guy; Jason. He walked me through the features of the G37 and took me out for a test drive. He was very attentive, patient and overall a nice guy to deal with, too bad half of the answers to my questions were wrong which ended up being a big problem down the road. Then it came down to evaluating my trade in, blue book value was 4k in fair condition and almost 5 in good condition, I got offered 3k. Harri told me that it was difficult to market such a car, I told him that I also wanted to get rid of my 2004 Porsche Cayenne, he told me that the latter was a better choice since he could sell this car on his lot. I was looking to either lease a new G37x or buy a used 2009, They had 10 or so 2009 cars in the lot but all priced 20% or so over what the blue book MSRP yielded. After going back and forward and repeatedly being told that they would give me a great deal but not giving me any actual discounts we agreed that I would come back with the Porsche.A week later (day after the storm and 2 days before the month was up) I came back on the Porsche and a print out of comparable listings off of cars.com of similar G37x, all certified pre-owned and with similar mileage and features to what I wanted. I also brought a print out of the Kelly blue book report of the trade in of my Porsche. This time I am talking to George while Harri evaluates my trade in. George was this slick patronizing yet nice guy, he pretended to look up on his computer the listings I brought and he told me he could not find them. While browsing on cars.com I could see that he bypassed literally dozens of listings with the certified pre-owned logo for the price range I was looking for but he would not open any of those and kept browsing really fast. Meanwhile some other customer is attracting his attention, some other sales guy is pinging him. Although I was a willing customer, with my car title and check book in hand and a credit score of 800 I clearly became second class citizen. They would not even accompany me to the parking lot to see the cars, they would just toss me the keys.My Porsche was in overall great shape. According to Kelly blue book, my Porsche in fair condition was worth $ 13,700 and in good condition $16,200; Harri offered $11K and once again gave me the story of how hard those cars are to sell, now I am understandably VERY skeptical. Now he would possibly up the Jaguar from 3 to 4K (why couldnt you tell me this last week?).George comes back and this time he does open a listing, not for a G37x but for a Porsche Cayenne for $16,200, it was an older and different model than mine (mine is an S with 8 cyl engine and the one he pulled was a 6 cyl engine) with much higher mileage and he told me how unreasonable I was for wanting $16 (blue book trade in).Then I turn to their cars, why are they 10 -20% over MSRP? They tell me that these are killer deals, then Harri tells me he would cut me a deal I could not possibly refuse on a particular car. Before walking to the lot to see it, while he searches for the keys, I look up the blue book MSRP and the price Harri gave me was only $50 over MSRP, not bad! (so I thought). I get in the car and the smell hits me like a freight train, this car belonged to a heavy smoker and somebody at the dealership had the great idea of masking the smell with heavy deodorants. Frustrated and in indignation I get out of the car and then I see a window sticker on it for a price a few bucks lower than what harri told me.At this point, I found out that despite what Jason had told me on my first visit, my phone would not connect to the car, that only a 2010 model would.I tried so hard to work out a deal with these guys (because they are almost walking distance from my house), unfortunately they would not sell you a car unless is $2K - $4K over market or MSRP and they would not take a trade for the lowest possible trade in Kelly Blue book value.I walk out with my car title and check book in hand and George is unfaced, Harri was a bit frustrated but stayed nice, calm and attentive throughout the entire process ( I can tell he is a good guy, it is the dealership which is a problem)Next day I walk into Tysons Corner Infinity, they had 5 or 6 cars at market price and a special deal on a lease (From $329 down to $269), trade in for the Jaguar? Right at blue book value. In less than 10 minutes I have my choice between a great lease deal or 4 cars within the price range, mileage and features I was asking Chantilly for.I am now the proud leasee of a brand new G37x off of Tysons Corner Infiniti, just could not work with the folks at Chantilly, now for service I will pass by the Chantilly dealership on my way to Tysons Corner.

I've taken my vehicle into this service dept two times...