Shawnee Mission KIA

Grateful to Matt!

This young man greeted us with a great smile and personality. Made sure I left with my beautiful 2016Kia. Great experience! Thanks Matt!He worked so hard to make it happen.

Great first experience

This was my first time buying a car so naturally it was a bit overwhelming. However, Tony was a huge help throughout the entire experience and made it as simple and clear as it could possibly be. Excellent customer service.

Great Experience

We bought a 2016 Kia Soul. Our salesman, Tony Koehler, went up and beyond helping us get the Fathom Blue Soul we wanted. Tony was awesome and we really enjoyed working with him. We are telling our friends and family to see Tony when they are looking for a new car.

Very disappointing experience

This is the worst buying experience I've ever experienced. The staff was pleasant and helpful at first, I purchased the exact car I wanted, and loved it. The day after I got it home I was trying to learn how to use many of the special features the car had, thats when I realized it didn't. I called the dealership, they admitted the mistake, and had me come in. The sales person felt terrible, the management didn't seem to care. They offered nothing in return. The options that were missing totaled around 5 grand according to options listed on the paperwork. I felt like I had been mislead & cheated, so I returned the car.

Thank you Ron and Chad

I had a very easy buying experience at SMK. Ron and Chad were both very nice and professional. I was grouchy when I arrived there because I'd been shopping all day, but Ron was very easy to work with and kept me in my budget.

Great Experience!

Our experience was great, easy and smooth. I was put at ease and never felt pressured to make a decision either way. Thank you for a pleasant transaction!

BUYER BEWARE!!

The buying process was quick and painless. The after care is HORRIBLE!! My car was deemed a total loss. I contacted the finance department to get documents needed for gap claim. Was told to come to the dealership and they would give me the documents. I get to the dealership and get told gap has to send me paperwork before cancelling the service contract. So I wasted an hour and a half of vacation time for nothing. I told Ed in finance what I needed. He argued with me and told me I didn't need all that. He called gap while I was there for them to "walk me through things". Not once did he ask about needed documents. Three days later Gap is still requesting the documents I asked for. Called the dealership and spoke with Ed. He faxed documents, but gap says "they are too blury". Called and spoke with someone in finance dept 10-28-16 to request the documents be sent to me so that I can submit them. I am told "we have current customers and this isn't important". Now I will have wasted more time to go to the dealership to get the documents I need. Not only have they lost another sale but I will continue to spread the word on how horrible their after care is to customers. It is unprofessional to be told you're not important and it's just bad business. I suggest you go to a different Kia dealer if you are looking for a Kia.

Amazing Service

Shawnee Mission Kia is the best place to buy a new or used car and Matt Schmidt were amazing and helpful the entire process. I would recommend them to everyone.

Outstanding Service!!!!!!

Shawnee Mission Kia was our first choice for a vehicle and my wife and I both know why....Matt Schmidt and the Finance Team got it done!!!! If you're looking for a New or even used Vehicle, let Shawnee Mission Kia be the *Spot*!!!!

Nancybrooks

Very nice salesman very helpful was willing to work with me and get me into a car

Great dealership and people!

I was upside down on the car I traded in and they did everything they could to help me be not so upside down on it and ended up going home in a brand new 2016 kia rio! I love it. Very thankful for all of their help and support to get me in my new car. I'd recommend them 100%. Great people and love the car! Can't wait to upgrade it (:

Fantastic customer service and great deals!

I worked with Earl Stephens last week and bought a 2017 Kia Sportage. Earl was very friendly and genuine to deal with. He made the process very smooth and relaxed. I would highly recommend going to Shawnee Mission Kia if you're interested in buying a new Kia.

Highly recommend!

Vegas was my salesmen and he was amazing in helping me find the perfect car! He answered any questions or concerns I had, and was very professional. He is very nice and made this experience a great one! Ask for Vegas if you want a salesman who truly cares! :-)

FRAUD AND LIERS

My daughter and i bought a car from them a few months ago. The sales guy Jose sold us a car that we wanted and told us a price. After the paperwork was done we noticed things didnt add up. They sold us another car. To make everything right they offered 2 years free oil changes and fuel every time we brought the car back. Well needless to say they lied about it all and they even know the sales guy has done this before but yet does nothing about it. They allow the sales guys to lie to customers just to get the sale. My daughter is in college and couldnt afford the extra 2000 but she did it because of the other perks gained just to watch them lie. Then to top it off they claim the car was certified but after we left the first day we picked it up the car was shaking to the point it felt like we had 4 flat tires. Took it to the shop and it had several problems and they had to go back and fix everything. They put my daughter and others in danger just to make a sale. That is so sad. Never will we ever think about buying from them. They are frauds and LIERS.

They were great

I worked with Goni Lamthi at Shawnee Mission Kia! He was such a joy to work with! He's very fast & friendly! I have bought 2 cars from him & I've been very Satisfied with both! I would recommend Shawnee mission kia & goni lamthi to anyone I know!! Thank you so much Goni!

Highly Recommended

I want to thank my sales representative Vegas for his outstanding service and professional approach. No pressure what so ever, showed me all my options and was straight forward the whole time! Highly recommend this dealership to anyone looking for a vehicle. I love my 2016 Kia Optima EX!!!

Thank you Matt S.

Matt was awesome. He found me the perfect car. I was very pleased with how fast he worked on everything. I would recommend him everyone I know.

Best experience yet buying a new car

Matt was the best he knew what I wanted and didn't want and found me the perfect car never have I bought a new car and it been so painless. Thanks Matt and Justin for the best car buying experience ever, I would highly recommend this dealership and MATT he's the best.

Buying my Kia . Everyone is friendly there.

We had a great salesman named Kenny . He helped us find and get our Kia . He was very friendly. Lots of help to us.thank again!!!

Loanna & Allen

We were very satified with our experience at Shawnee Mission Kia.

Kia Soul

From the second Josh held the door open for me I could tell it was going to be a great experience. He listened to what I wanted and what I DID NOT want . He was not there to put me into a car I did not love. I appreciate the honest experience I had from the everyone I was put in touch with at Shawnee Mission KIA.

USED CAR PURCHASED - RECEIVED NEW CAR CARE!

It's been 15 years since we were in the market for a car and a large part of that is due to the intimidating market place. We stopped in at Shawness Mission KIA by pure impulse, not expecting to find anything on our first stop much less buy. We were very cordially greeted by Ron Johnson. After a brief discussion of our needs and budget Ron directed us immediately to the car we purchased. Although a used car we received top notich care and consideration every step of the way to include unlimited access to Ron by phone. Upon pick up of our 2013 Sportage we were delighted to see that no detail was missed in it's preparation - right down to new wiper blades and a full tank of gas! I wouldn't hesitate to recommend Shawnee Mission KIA to anyone in the market for a new or used vehilce. Our thanks to Ron Johnson and the crew at Shawnee Mission Kia for a wonderful experience and the perfect care for our needs and budget!

I will never go back

I went in to purchase a used car this past Sunday and had a awful experience. I fell in love with a Kia Soul in brown which is what I was not expecting at all. . I did love this car, however, there was a crack in the windshield (I don't know how it made it on the lot in the first place without being fixed) and dents and scratches all over it. We asked to lower the price due to the damage and was told no. That's not even the reason I am upset. Now I don't have very good credit and I had a co-signer but we were in the dealership from noon to 3:45 and walked out being told "we will call you tomorrow morning when we talk to a rep at the bank" Long story short I did not receive a call In the morning so I touched base with my sales rep and he said he would keep me updated. My boyfriend also called around noon and they said they would call me back in a about an hour. I waited all day for them to call me and but give me an update but they never did.. I have decided to take my business elsewhere because no one could give me an answer if I was approved or not and they couldn't even bother to call to let me know what was going on. I felt like I was left in the dark.

Gazi B. is AWESOME!

I purchased a 2016 Kia Sorento and I experienced the best customer service from sales representative Gazi Boshnjaku. He was very patient, polite, loyal, and honest about the whole deal. I appreciate Gazi B. helping me out in my time of need and helping me get exactly what I wanted. Most dealers try to talk you into getting a vehicle that you don't want, but Gazi was able to get me exactly what I wanted and worked hard to complete this process. I appreciate my whole experience and I am enjoying my new Sorento! Thank you Gazi for being awesome and all of your hard work!

New car purchase

Tony was great, my wife and I went in on a Sunday to purchase a new vehicle. Tony is knowledgeable, professional and clear on helping choosing the vehicle.

Fair price. Great sales service!

Kenzel and Frankie really listened when I explained the car and price I needed. Kenzel kept me posted and when it came in I bought it at at a fair price. That's how it be.

Go see Joshua "Peaches" Prilliman

I was looking for a pre-owned car with very low mileage and nailed it with Peaches Prilliman! From the test drive through the quick negotiation, we had a smooth experience with Shawnee Mission Kia. They do a good job of communicating car offerings online; we identified exactly what we wanted before we got there. And Peaches was great entertainment while we waited!

Frankie Elyasi & Jimmy Moore were AMAZING as usual

I recently purchased my 2014 Forte at the end of my lease. I really like my car & I greatly appreciate the exceptional customer service guaranteed at Shawnee Mission Kia!!! Buying a car can be a stressful & tedious endeavor, but it was actually enjoyable with Frankie! Similar to my leasing experience with Frankie, he made buying my leased car a timely, effortless & dare I say, fun process! Frankie is wonderful... he is knowledgeable, honest, hard working & extremely focused with a delightful charm, kind heart & a good sense of humor! Frankie guaranteed an absolutely fabulous buying experience! My experiences with Jimmy in the Service Center have been equally as positive! Jimmy always goes above & beyond to provide outstanding service with a smile! He is friendly, thorough, honest, hardworking, reliable, caring & a lot of fun! I look forward to seeing him at the Service Center because I know it will be a wonderful experience! Finally, a big thanks to Frankie & Jimmy for being so awesome & being a pleasure with whom to do business, as well as Shawnee Miision Kia for hiring & retaining them for the long-term... it's genuine people like Frankie & Jimmy who keep customers coming back again & again! That's why I continue to recommend Shawnee Mission Kia to family & friends!!!

Earl Stephens was FANTASTIC!

Just purchased a new 2016 Soul from Earl Stephens at Shawnee Mission Kia...first let me say I hate dealing with car dealers and salespeople, but Earl changed that in a hurry. We drove 3 hours from Springfield to be treated right and fair...what a pleasure to work with Earl and all the staff at Shawnee Mission Kia. No pressure, they let me drive the transaction and provided me exactly what I asked for at the price I required. Excellent trade value on my trade in and they could not have been nicer...hands down the best experience I have ever had buying a new car. I highly recommend Earl Stephens to anyone, so much so I am driving the 6 hours round trip again on Saturday to take my parents up to deal with Earl for a second time and getting them set up with a new car as well...Way to go Earl and SM Kia, you have a customer for life in me!

Bad financing experience

Bad experience with the financing part - the actual salesperson was fine - the finance person Mr. Miller was rude - we ended up being late to pay our taxes because the title was late - when we called to ask when it would be there he called back the next day saying he never got our call and was initiating the process. He was short with us and didn't really go out of his way to help us get the process finished. I called to talk with the manager - Thompson I believe his name was who never called back - will not be buying from them again, nor will my three car aged buying children.

Earl was theBEST

They were very excellent!!!!! First time buyer and earl did not let me leave without a car. So blessed and happy. I'm glad I didn't go anywhere else

Good over all experience! Will buy from again!

I want to start out by saying we drove from 2hrs away with a two year old. I called before hand and talked with Kenzel. He made that drive worth it. He really worked hard to get us a vehicle that fit our criteria. My wife can be a tough negotiator. Kenzel and his manager took her beating like champs, and in the end we ended up with a good deal. They was professional and was able to hold their composure without breaking a sweat.I say good deal because your never going to get a great deal at any dealership especially if your financing. This applies to all dealerships. They sale vehicles at market value. They are in the business to make money, your wanting to save money. You want a vehicle, they have vehicles. Salesmen want to make a good commission, you just want to save as much as possible and get the best deal you can. You see the conflict here? The best you can hope for in the end is a fair to good deal on a vehicle that fits you with little emotional and physical trauma in my opinion lol.That is exactly what Kenzel did, he made a often grueling, negative experience into a good one. He catered to our needs, was prompt with phone and text communications. Kenzel and the staff at Shawnee Mission Kia really went the extra mile to make the total experience enjoyable. If you walk in with realistic expectations and some patience you will walk out of this dealership with a good deal, especially if you get Kenzel.

Earl Stephens - Great Customer Service

We have visited few dealers before we ended up at Earl Stephens desk at Shawnee Mission KIA. It was already 6:00pm, and we were not sure we were going to be able to find a car for our daughter. Earl took the time to work with us, discuss all the alternatives, really understood what we were looking for and how we needed to stay within the budgeted number for her car. We ended up closing the deal late that night and Earl waited for us to complete all the paperwork. His patience and service attitude is an asset for any organization. We were really pleased with his service and the overall experience with KIA.

Excellent Service!

From the moment my family and I stepped on the lot I knew we were in the right place. I saw my dream car and just knew I wanted it. I was a little nervous about the car buying process although I had been through it before at another lot, this lot was a lot different. The sales man, Antonio was wonderful. He was honest and worked very hard at getting me the car of my dreams. He took very good care of me and my family and I would definitely recommend him to anyone. I am so glad I made the choice of visiting the lot that day and got the KIA SOUL! Thank you Antonio!

First time to get my new kia service

They do a good job. Michael takes good care of you.They keep you informed on how things are going. They were running a little behind but they got us out in good time.

Ron Johnson was terrific!

Ron Johnson was our Salesperson. He helped us find exactly what we were looking for in the price range we could afford without the typical pressure from sales people. He identified the things we really wanted and directed us to look at different vehicles that had the things we were looking for. He helped us get a great trade-in price as well. We will send everyone looking for a Kia to Ron.

Great experience!!

My attorney referred me to Shawnee Missing Kia so I decided to give them a try. I spoke with Kenzel on the phone and set an appointment. He was very professional and friendly. I was promptly greeted when I arrived. Kenzel was busy so Chad immediately helped me. He was very helpful and patient. He answered all of my questions and concerns. The application and approval process went very fast. I recommend Shawnee Mission Kia to anyone. They really work with you!

THE SERVICE GUYS ARE THE BEST IN TOWN

I am always treated with respect. I do not wait very long. They always do a great job!!! I will always bring my Kia to Shawnee Mission Kia.

Robert was awesome & made the experiance easy

I would absolutely recommend Robert & the dealership to both friends & family.

great service

Tony our sales representative was very helpful and we weren't treated just like another number. He really worked hard to give us what we wanted.

Horrible dealing with these sharks!!

I cant even put into words the horrible experience I have had over the last 6 months dealing with Shawnee Mission Kia. Over charged by thousands, Lost my title, Lost my old cars tags, under valued my old car, Couldn't figure out how not to charge me sales tax even with a trade in, new certified pre owned vehicle has never been certified and gone through the inspection. My sales person is no longer with the company and when I decided that this was not the deal for me they said too late your car is being purchased from one of the guys on our lot. So did you give me a crappy trade in value and over charge me so he could get a deal? I called Kia customer care and so far no one from the dealership even cared to call me back. Stay away from these guys they will take your money and Run. I went from a paid off 2011 Camaro to being upside down in my 2013 KIA that has more miles on it than my Camaro.

Never Again

I needed an oil change and when I inquired with Michael about how long and how much as oil change will take and he replied about an hour. I agreed. TWO hours later my car was finally finished. Upon swiping my credit card we discovered that the credit card terminal was not accepting my card. Normally when a card is declined it is because there is not any money in the account, which is an embarrassing situation in itself, but that was not the case. However, the service staff lacked any sort of professionalism and every customer in or around the service area knew my card was declined. Next, after I got a hold of my bank, the customer service rep was trying to explain to Michael that my card was in good standing, he tried to re-boot the credit card terminal with no luck.I asked Michael where the nearest ATM machine was and I told him that I would run up there and bring back cash to pay for the oil change. He called over a porter to escort me to the ATM machine like I am some idiot criminal looking for a free oil change and not come back with money. Needless to say, they let customers drive off the lot with $50,000 cars all the time for test drives. That to me was so degrading and so belittling to me. Really? Is this how you treat your customers? So here I am having to be driven by a porter to an ATM machine to pull out money. Yes using the same card I got your money so that I could get my car back and prevent you from calling the police to track me down. The other problem is that I was not able to go to the bank of my choice thus having to pay an additional ATM use fee, which, by the way, I NEVER DO. Making this oil change a lot more expensive.So lets recap todays events:1)about an hour turned into 2 and a half hours2)Everyone in the service area knew my card declined3)Had to be escorted to an ATM machine4)Had to pay an ATM fee of 5 dollarsTheir service department caused me a great disservice.

Great Customer Service and Great Salesperson Silas

Silas was incredibly helpful to my parents and I as we shopped for a used car to replace my older Pontiac. He was very courteous and knowledgeable about the make, models, and features that I was interested in pursuing. He was also very friendly to us throughout the whole process and gave us a fair price. The second we drove onto the lot, he was there to introduce himself and ask what I was looking for. Overall, he was friendly, knowledgeable, and he made this process run as smoothly as possible. Now I'm driving a 2013 Hyundai Sonata and couldn't be happier. I highly recommend this dealership and Silas in particular to anyone that is in the market for a new car.

excellent service and helpful tips

I am a first time buyer and had an amazing experience. Silas was very helpful and made sure I was comfortable with ALL information before moving ahead. He was energetic, knowledgeable, kind, and reassuring. I highly recommend Shawnee Mission Kia to anyone looking for a new vehicle, and I also recommend having Silas help you find the car you're looking for!

Ask for Kenzel he went above and beyond!

Kenzel went above and beyond and made it a great experience!

KENZEL! Was awesomeness!

Totally the best guy there ! He's easy going funny and a great sales rep! He got me the better deal to help suit me and my car payment budget!! Definitely a must go see if you want to get yourself a Kia!!!!!

Great experience no pressure

Very good decided to do a lease vehicle. Everything was was explained very good and my questions were all answered to my satisfaction.

great selection to choose from

Sales representative seemed low key and comfortable with me and as always I got the car I came in for and more!

Great customer service

Process was easy and smooth. Made financing and paper work very easy and was a very pleasant day and I left with a new car that I'm very happy with. Thanks KIA and team. Leslie E. I had a very friendly and great salesman I appreciate ur time and effort Robert. Thanks

Wonderful experience at Shawnee Mission KIA

I had a wonderful experience at Shawnee Mission Kia after much research and visits and test-drives at 2 other dealerships.When I arrived at the preowned car lot Robert Fells assisted me and my daughter in checking out the Sorento and taking a test-ride. He was very knowledgeable and low key in a way that made us feel very comfortable with him. He pointed out safety and convenience features that made the car very desireable. He was very thorough and was helpful in negotiating a purchase price. He delivered the car to me all shiny clean and helped program the blue tooth and garage door transmitter. I was ready to adopt him! I highly recommend working with Robert. He made a stressful process very manageable and enjoyable. Working with Robert Fells in sales, Mike the used car manager, and Justin in finance was a positive experience for this grandma who had'nt bought a car in 15 years. I love my Sorento!

First time buyer

As soon as I pulled up to Shawnee Mission Kia... I was greeted by Robert who was soft spoken and very helpful. He made sure I didn't leave the company without a car.. Which I'm grateful to him for taking of my needs. Sending a special thanks to Robert... I'll be sending some customers your way. Excellent customer service!!!

Great Salem and Vegas

Salesman, "Vegas" did an awesome job with helping me have a wonderful experience. During the overall time spent with the waiting process. Definitely will return for my next vehicle.

Jimmy Moore

I was well pleased with the timing of the service, Thanks to Jimmy Moore for the excellent care today and for the sharing of the coupon. Thank you again.

New car purchase

We came in on a mid Sunday afternoon. Received excellent service from Earl our salesman. Then excellent service for the entire process to compete the sale! Highly recommend!

Great service from Arvaughn

Arvaughn was fantastic and helped me find exactly what I was looking for. He even answered all my stupid questions, lol! Because of Arvaughn and his rockin' customer service, I'll definitely be coming back to Shawnee Mission Kia and telling all of my friends.

Arvaughn was the Bomb!!!!

I walked in and Arvaughn met me at the door he was friendly and very professonal, he got me the car I wanted at a price I could afford, he was awesome from start to finish. He was joy to work with, he made my car buying experience an exceptional one...Thanks Arvaughn you are truly appreciated!!!

great place to buy your vehicle

I walk in and with in 1 minute Tony introduce himself . I didn't know alot about the cars kia had. Tony ask me what I like to see came back with the car and color I wanted. we test drove the car and Tony answered all my questions. Tony made it very easy to by from kia.I like it so much my son is coming up to see Tony.

Great place to buy a car

I've bought from Tony before, and as always he treated me like a friend, not just a customer. He did everything he could to make the deal what "I" wanted. The rest of the team did a nice job of getting the deal made.

Good experience

Ask for Robert. He's fiendly, professional and a straight shooter. Any questions I had he went and found the answers if he didn't know. Very happy with my experience here and Robert made my purchase simple and easy.

excellency in Service and great salesperson Quinn

Quinn was patient and showed great empathy for my situation. Quinn took time to explain about the optima car. He actually raised the hood of the car to show me basics I needed to know. He didn't treat me like a Moran but showed respect by not just talking about how good I look in the car. Excellent customer service. Quinn deserves a raise. Semper fi, always faithful.

My first kia purchase experience was an awesome!

Goni Lamthi made my car buying experience awesome. He made me feel comfortable and trusted me with solo test drives without any hesitation (like a friend I met 10 years ago) and allowed me to take the car home to show my wife. He promptly answer my questions and provided me helpful information throughout my whole experience. He also guenuinely emphasized if I had any questions after the sale to call him. Shawnee Mission Kia will continue to exceed all expectations with "cream of the crop" sales reps like Goni!

Kia is the best!

The best thing about my car buying experience was my salesman, Benny! Kia also has the best, high quality products.They don't and never have used Takata airbags!

great service

Tony was very friendly and helpful. He built a good relationship with his cust. He wasn't just trying to make a sale he was really in to the person and not just about getting commission

great experience with Thomson and arvaughn

I really love my 2015 forte and the service that was provided by these two professionals was awesome . I'm glad that I decided to purchase my 2015 forte and even more satisfied with the great customer service

A-1 SALESMAN

Arvaughn Baker is the Man! I didn't have the best credit, okay let's just be honest my credit sucked, and this young man went over and beyond to get me in a vehicle that I would be happy in, and to help me reestablish my credit, he worked overtime to make sure all I's were dotted and T's were crossed, they even got my first insurance payment waved, I highly recommend going to pay Mr. Baker a visit if you are in need of a vehicle, trust me he'll put his blood, sweat and tears into getting you into a car and you'll walk away just as happy as I did:)

Pleasant Experience Buying a Car, Thanks Tony Koehler

I bought a 2016 Sorento today. This is my third Kia I have purchased from Shawnee Mission Kia and Tony Koehler. I am a no BS type of person when it comes to major purchases. I hate smoke and mirrors sales tactics and do not tolerate people that talk fast and want you to sign here. I do my research, I compare prices, and have a number I am looking for when I walk in to look at cars. If the first proposal is not close, I counter, and if we cannot get close I walk. Tony is 3 for 3 getting me a deal on a new car I consider both fair for the dealership and a good value for me the customer.I have always taken my Kia cars back to the dealership for service. The service department has taken good care of my cars, excellent service, fair prices, and offered some exceptional deals on tires and accessories.I have owned cars and trucks built by Ford, Chevy, Buick, Pontiac, GMC, Dodge, Plymouth, Honda and Volkswagen over the years. With these vehicles there were some very good cars purchased as well as a few very bad experiences. One bad experience is all I need from a brand or dealership and its time to move on. I am very impressed with the Kia brand, the quality of the cars, and value for the money. When I need a car my first brand to look at is Kia, and the last dealership I visit is Shawnee Mission. Good deals and service keeps me coming back.

Most pleasant car sales ever!

Truly friendly and warm service from the moment I walked in. He was knowledgeable and easy going without making me feel pushed into buying anything. He was attentive and called me back whenever he said he would to follow-up on information I needed. He just knew what was the right car for me for work and school. He helped me pick what would fit into my budget and lifestyle. The easiest car purchase ever. Highly recommended!!!

Customer service

Jose is an awesome salesman!!! He really made me feel comfortable and at ease and he listened to what I wanted! What a great experience.

Even when you are just looking

This was such a great experience for me. Im a few months out from purchasing but like to see what I am going to get. I hate going to dealerships because they push the why not today and hard sales tactics you get everywhere else. Not here and not with Jose he was such a nice guy and just gave me all the information I was searching for without making me feel like I needed to purchase that very second. Made me feel so relaxed I could actually concentrate on the car and not the selling of it! Income tax is around the corner and Jose and this dealership is whom I'm going to see

Amazing customer service

I went in looking at a Optima and was blown away by the customer service I had gotten from Jose Reyna. That guy sure is nice to talk to and makes the car buying process a breeze!! A+++ dealership

Amazing customer service from Jose Reyna!

Jose Reyna was great in helping me decide on what vehicle to purchase at a price that I knew I could afford. He was very knowledgeable about the vehicles he was selling which made it easy to get answers to my questions, he also did not pressure me at all and he simply heard what I was looking for and found the vehicle which fit my needs. Before I left, Jose Reyna made sure I was aware of all the dealer benefits available to people who purchase vehicles from them. I would highly recommend Jose Reyna to all my friends and family.

Great Service

Bought a 2013 Rio. Chad was very helpful in getting me into the car I wanted at a great price. The process was smooth and painless, 100% better then other dealers that I have worked with. Will be letting all my friends that if they need a car to come here and see Chad first. Thank you so much..

Easy Buy

Had a great time yesterday with buying my kia soul. Enjoyed the entire experience, Max helped out and was great! All the staff was ready to answer any question and buying my car was easiest time I have had! Will recommend to anyone!

Great experience

I did not come in until about 830 pm and Noone said anything about coming in that late. Even more they were so patience with me.

The BEST!!!

First I am a real customer. Not a fake profile. Had to say this because people just assume that such a great review would only come from a fake profile. OK so I have terrible and I mean terrible credit, but you wouldn't know that by the way they treated me and the time they spent helping get me into something reliable. My credit is in the low 400's but they treated me like I had an 850! (If that score is possible). Anyway, Dennis, Keelen, Frankie and John were great. I have to give Scott his credit too. So I live in STL and these were the only people who would help without screwing me over (Again). So there were a few mechanical issues with the car I bought that they could NOT have known about because they didn't show themselves until after I drove it home. I called on Sunday to tell them. Dennis offered to meet me in Columbia (half way) with a loaner and a gas card for the gas and take my car back and have it repaired! Do you believe this? Well I went ahead and just drove it back to them. I expected a crappy loaner car because of my credit. NOPE. They put me in a 2014 Soul as a loaner! I have never been so happy with a dealer and the service. My credit is my own fault from poor decisions. No one to blame and yet they treated me the same as they would any other customer. The only thing they didn't give me is the front little license plate placard on the car so I can advertise that I got my car from them! Seriously, give these folks a chance. Seriously.

Amazing Customer Service

I contacted Kia and talked to Thomson Omboga. He made my car buying experience easy, fast and in the price range I was looking for. I would never buy a car anywhere else and will recommend him to everyone.

One of the best experiences of my life!

Absolutely love a dealership that doesnt waste your time. I was in and out the door in my brand new Kia Optima in about 2 hours. They took care of my family and I, like we were all family. The gentleman that helped us was Thomson Omboga. He didnt get annoyed that we had our 2 kids with us or anything. He's amazing! I will drive the 2 hours again to have this kind of treatment. Thank you Shawnee Mission Kia.

Good service. Comfortable atmosphere.

Very friendly staff. Made me feel comfortable. Helped with all my needs. Explained everything with the car and paperwork. Very thorough.

New car

Need a car go talk to Daniel Ortiz he did a great job finding me a car in the price range I was expecting

Great service, friendly employees

Everyone was very friendly and helpful. We did not feel pressured into buying something that we would not be happy with. Great service.

Well ran dealership-good friendly staff.

Sales person "G" was extremely friendly, helpful, and went out of his way to find the answers to any of our questions, if he didn't know it.

Shawnee Mission Kia has great sales and service.

The salesman Dennis, hunted down the cars that I was looking for. If the one I wanted wasn't available then he looked for one with the options that I wanted. This is the 2nd car that I purchased from him. He's an awesome salesman.

Simple and to the point. Put us in the car that was right fo

We had to buy a car fast and had a limited budget. Our salesman Quinn Morse listened to our needs and presented three really clean cars with low miles that fit our description. At no time were we pressured to buy anything we weren't comfortable with. He made what could have been a stressful experience rather enjoyable. He was very knowledgeable about each car and how they compared to each other. Great buying experience. Would recommend to anyone interested in buying a car.

Excellent customer attention

Excellent customer attention, especially from Daniel Ortiz and his manager Frankie Elyasi. Really made me feel like I was appreciated. It was an amazing experience. I will most definitely come back for my next vehicle. Thanks for making a Christmas present a reality.

Great service on new car

Max and Tab in Sales, and Brandon in the Service Department were very knowledgeable and great to work with. The facility was clean and the coffee was very good.

Deceptive Pricing - Little Respect

My wife and I researched new Kia Optimas and were ready to purchase one. Shawnee Mission Kia had the lowest prices listed on their website. They listed a new Kia Optima for $16,977 that indicated the options on the car included a cargo net and carpeted floor mats. During the conversation with the salesman, he said we may want to buy a used car so that we don't have to pay the additional $1,895 for the required "Care" package on a new car. We asked if the Care package was required, and he said it was on every car. We asked if it was included in the price advertised on the website. He said he would check but that their intranet was down. We spent 30 minutes waiting with no answer. No test drive was offered. No clarification was given.We decided to leave, and as I told our salesman that we were leaving (he was in the office next door talking to co-workers while we waited), he jumped up and said that their intranet was just coming up.We declined and left. The next day he sent me an email stating that we acted in an "unprofessional" manner when we left him. I emailed the internet manager the next day and asked if the price of the car on the website was accurate. He responded "The price of the model you are interested in is $16,977 and all of our vehicles are equipped with the Kia care package...". I replied and asked if the "care package" was included in the $16,977 and then he finally confirmed that it is an additional $1,895, and that the car could not be purchased as advertised.He also sent me a price quote for the $16,997 advertised Optima that totaled $19,491.50!Read that again! They advertised the car for $16,977, but then said it costs $19,491.50!!! This is what they do on every vehicle. No other dealership in Kansas City does it.The next day, my wife and spent 90 minutes at Bob Sight Kia and purchased a new car for the discounted price that their website stated...no hidden fees at all, except for a $199 admin fee. It was a great experience, compared to the horrible experience at Shawnee Mission Kia.

Would buy again

Great experience. Benny is a great salesperson to work with. No games happening here (worked with another dealership in Olathe (Kia) and basically got jerked around with one fee after another). Walked out went to Shawnee Mission Kia, couldn't have been easier to work out a deal.

GREAT SERVICE

drove all the way from saint louis to use this dealership. great all around process. got me in, found the car i wanted, (excellent condition) then got me back on the road. Couldn't of asked for an easier and more professional experience.

Superior Salesman Stefan

This review goes out to Stefan!! When buying a car from a Dealership that you have never been to can be intimidating and scary. Actually, when a salesman comes out to confront you, you just don't know what your going to get. It's like a box of chocolates. You could get the "fruity" type, the "nut" type, the "mysterious" type or just a "plain" with no personality type of a salesman. We lucked out with the "mysterious" type of a salesman. Stefan has a personality to meet anyone's needs. He's a fountain of fun, playfulness, goofy, seriousness and an absolutely awesome listener. He listens to your needs and wants and will go to the ends of the spectrum to find the perfect fit for you and your family. I very picky, I am so picky that I bought one vehicle from him and in one month I just didn't like it anymore. I wanted something more. I called up Stefan and told him my situation. With no hesitation from him at all, he said with confidence to come on in and he will get me something I really really like. Four weeks later, I show up and we have three different vehicles nailed down for a potential replacement. Later that evening we find a perfect fit!! Not only did he hook me up with an awesome vehicle, he made dang sure that I was in the payment I needed to be in. I left the dealership with a salesman that I will recommend to all of my colleagues and friends, not only that but I also gained a really good friend too. If you want a thrilling and stress free car buying experience. PLEASE go see my salesman and friend STEFAN at Shawnee Mission Kia. Respectfully,Thomas Basler

Overall experience was pretty good,good job!

Needed dependable transportation back and forth too Dr.s appts ,and physical therapy sessions and officer of printing company I was in a explosion and it broke me down , and my salesperson Al Lezini, and Frankie helped build me up, it was crazy for a minute,but they went up and beyond too make sure I was taken care of, Big Al was awesome he put me in a dependable car within my range , an 09 Sonata with everything I needed and I'm satisfied, I have already refered 3 friends too go too Shawnee Mission Kia , In fact the whole crew at SMK, made you feel appreciated , KEEP UP THE GOOD WORK SMK,will continue too spread the word

Needed a car after my accident. Got me a great deal!

I had been in an accident a week before I bought my 2013 Hyundai Elantra. I needed a car fast and that's what I got. I love it, service was great, and they got me a great deal even though I had no credit built up. Kenneth Torrain was amazing and has help my family buy 2 cars so far. Thank you SMKIA we will be back I'm sure!

Best Place in town to buy a new or used car.

I love the customer service of this dealership. Some of the nicest people. I will always buy my cars from them. This is my second purchase and they go above and beyond in service. Scott Virden is great, and on top of that funny. Lots of fun to work with. I will always come back to him and this team.Love you guys!!

fantastic sales team!

I don't usually write reviews but felt I should because I was so pleased with my experience. Buying a car for my fiance, and bounced around a few types. Lots of a research, and dealing with other dealers, Shawnee kia treated us the best and fairest. Chris and Dennis worked with us to get us a great deal. Couldn't be happier with the purchase and the experience! And can't forget Joey Francis who was helping us also.

Fantastic people, and easy to work with.

I don't usually write reviews but felt I should because I was so pleased with my experience. Buying a car for my fiance, and bounced around a few types. Lots of a research, and dealing with other dealers, Shawnee kia treated us the best and fairest. Chris and Dennis worked with us to get us a great deal. Couldn't be happier with the purchase and the experience!

Deceptive Nature of Service

I had a major service (replacement of engine) and the service manger, Curt Ellerman, is trying to avoid paying for the loaner car he provided during my repair by not pacing the bill to Enterprise Rental and then asking them to collect on the customer directly. I paid over $7,500 for the service there and they still tried to push the loaner car bill on me. Do not take at face value anything you are told by the service department and deal with the GM directly because the service people will deceive you.

Outstanding Salesman, Incredibly Smooth Process

I called about an Optima around 9:00am and by late afternoon I was signing the deal!I called around 9am to inquire about a used 2015 Optima SXL that was listed for an amazing price and was assisted by Kenzel Simmons. Honestly, given our credit history, I really thought it was a no go. When I went down there to look at the car I was told by Bobby Harris, that I had already gotten a pre-approval based on the online credit app that I had filled out and Justin York in the finance department got me a far better rate than I would have anticipated, given our credit issues.Kenzel took very good care of us , answered all of our questions and even got approval for some nice extras that we didn't expect and at my request, he delivered the car to my house the next day.Kenzel was very upfront, professional and friendly, qualities that seem to be somewhat rare overall, let alone in this industry. The overall process was unbelievably easy and amazingly enough there were no "hoops" that we had to jump through.. Thanks to SM Kia, I got the car that I wanted, for a far better price than I would have imagined.

Great Dealer... Great People!

Joey was fantastic. I had internet & email contact with Lauren as well & found her to be most helpful. Her follow through was great! I have purchased other cars from other dealers, but this was bar none, the easiest & smoothest transaction by far! Well done & keep up the great work. You've hired great employees!Traci #1 Satisfied customer!

Great experience

Frankie was great and helped me find what I was looking for. He put me in a car and helped find one that was in my price range.

Frankie's the man!!

We were very impressed with Frankie. I had totaled my car the night before so was a little overwhelmed with the whole process. Frankie took his time, answered our questions and was very informative. I know we asked some questions multiple times, but he never gave us the impression that we were bothering him. Thank you, Frankie! We will definitely keep your business card handy. I have already told a couple people about him.

Snakes

That's awesome you advertise 3 months on us AFTER we bought our vehicle from you. Just like you advertised an extended warranty to me right after I bought the car, letting me to assume it's a piece of xxxx. This is the final straw, you are getting a 1 review from me on every single site I can find to review you on. Tired of your xxxxxxxx, worst dealer I've ever been to. Oh and if you fall for the free oil change, beware, thats not free either! They will shake their heads and say "Who told you this" making you throw your salesman under the bus, then they will act like they are doing you a favor and give you it for free while scolding the salesman, all the while they have a sales man trying to sell you ANOTHER Kia while u wait.. This is a scam dealer, don't bother with them, I'll never go to them again, they had the chance to make a lifelong customer but they blew it.

Cannot believe they did it!!

I was over $8,000 upside down in my Fusion which I hated! I had been turned down by 2 other dealers due to negative equity. Somehow Rob pulled off not only getting me in a 2015 Sorento, but also kept my payment where I wanted and got my interest rate lowered from where it was. He was very professional. He didn't make me feel like I was stupid for having such negative equity like the other dealerships did. Plus he's not a Kentucky fan so he's awesome in my book!! I also worked with Kenzel Simmons who was equally awesome. His picture isn't listed on here yet, but I would recommend going to him for sales! He kept me in the loop and really went above and beyond to get me what I wanted.

AWESOME AND HONEST SALESMAN

Tony Koehler is by far the BEST salesman I have ever encountered!! He sold me my first car last year and I went back to visit him this year to purchase a second new car!! He is extremely nice and he makes you feel like family as soon as you walk out on that lot!! He promised me he would get me a lower rate this year and he did just that!!!! I am love my new 2016 Kia and I will definitely recommend him to my family member, friends, or co-workers!!

tomy koehler

Great guy easy to get along with was fun had an nice time.was there an long time but it was ok.good time nice

Thanks so much!!!!!

Nice guy,very professional. Tony made sure he did everything within his means, to make my car purchase fit my monthly budget. I truly appreciate his effort and ability to answer all of my questions regarding my purchase. Job well done!

Went the Extra Mile!

I am a commuter, and spend 2 hours in my car every day. I actually came across Shawnee Mission Kia through an online ad. I was looking for a used Kia Soul. Joey Francis responded to my email right away. He answered ever question I had, through multiple emails, always responding to me quickly. I looked at a used car that afternoon, but just wasn't blown away by it. I wanted an exceptional used car. I went home to think about it and decided against the used car. Joey said he understood and thanked me. About 10 minutes later, he emailed me and asked me if I had considered a new Kia Soul. I responded that I didn't think that was possible on my budget. He ran the numbers and explained that I could get into a new Soul for just a little more than what I wanted to pay each month for a used one. I got to the dealership that afternoon and after a few hours, I left with my 2015 Kia Soul. It had been 27 years since I had purchased a new car, and I absolutely love it. It is such a pleasure to drive. I can't thank Joey enough for going that extra mile for me. I never thought I could afford a new car. I had this car one week and someone dented it. I made an appointment and took it back to Shawnee Mission Kia for an estimate. I dropped it off, they took me to work, did not overcharge me and I was back in business in one day. You can't even tell that it ever happened. I was so happy with that. I can't say enough good things about this dealership.

Very great service

Very happy with my new 2015 vehicle. My experience was very great with excellent service.Joey took the time out to make sure I left with a big oh smile on my face...

Awesome Sales assistance from Dennis Hitt

I would like others to know about Shawnee Mission Kia's sales employee Dennis Hitt. From the start he maintained a professional approach. Great communication skill via phone, email and in person. No pressure tactics and answered all my questions while also keeping me informed along the way while waiting for delivery of my new car. I recommend him to anyone looking to make a purchase so please give him a call at the dealership asking for him by name. Great job Dennis and thank you again for everything.

The best service Kenzel Simmons was my sells man

Kenny Simmons is there to help you i went in looking for a car on a very tight budget Kenzel was able to help me with that and provided the best service possible if your looking to buy a car please please go see him first and you wont be disappointed

Very Disappointing

I have some credit issues . I will be the first to admit that. I made mistakes and I am working HARD to fix my mistakes. I decided to try to buy a more reliable car and saw SMK ads on TV. I make well over 250.00 per wk. I went on Saturday and talked to Scott in the used car dealership. As expected, my score was not good at all and I did not qualify for a traditional loan. I was told that the subprime/high risk lender they deal with (People's Choice) was not available on a Saturday after 3PM, but that Scott would call me Monday and that I would be approved since I made well over the 250.00/wk. Monday, no call. Tuesday afternoon, I call several times, I am transferred to the used car dealter and SEVERAL times, no one answers. FINALLY, I talk to Frankie who says that he would call me back in two hours with an answer. 3.5 hours, no call. I call back. Again, it takes me redialing 3 times to get an answer and I speak to another salesperson who says that they still do not have an answer, but he will call me back in 20 min. when he calls the lender to find out the status. 2 hours. No answer. Finally reached another salesperson who said they had not yet heard from the lender. Bottom line: Bad Credit =2nd Class Customer at Shawnee Mission Kia. I am NOT AT ALL upset that I might not be approved. I am upset that this dealer refuses to return call or keep customers updated on their status. I made my bed with my own credit. I accept that, but Please don't treat me like I am less of a person because I don't have an 865 FICO score. In reading any of these reviews that are NOT satisfactory, has anyone else noticed that this dealer ONLY responds to reviews that are favorable and not to those suggesting that maybe things could be done differently?

was realy nice.

I had a pleasant experience, and they were all friendly and out to help, and I really appreciate Bobby for getting me a good deal, and Frankie for pushing for it. Ove. All I'm happy with my experience with Shawnee mission Kia.

Horrible experience

My wife and I went in to the dealership with full intentions of buying a car, as she had already sold her car earlier that day. We had a specific car in mind and had talked with the unorganized staff more than five times about the specific car. We were given verbal commitments of deals that could be worked out in order to get our business. We traveled over 2 hours with an infant just to find out the vehicle had been sold the night prior. I understand this happens, but there is no reason not to mention it when we spoke on the phone the day of driving up and even had an appointment scheduled. However this still is not the most frustrating part of our experience. That came in when our salesman tried to convince of going with another car, more miles, and higher price than the vehicle we went up for, and used the fact that it had "nitrogen tires" as if it was the greatest feature since Bluetooth. I don't like to have my time wasted, but most of all I despise being treated as an embasil. Nitrogen can be put in any tire and is not expensive at all to do. In conclusion, I would not recommend this dealership to anyone. It is unorganized and operates in a shady manner.

Bought a 2011 Kia Forte

Kenny did a great job looking a car for us. He was not pushy and really showed interest and dedication to satisfy our needs. He is not a typical sales person, which is nice also to offer that diversity in the sales force. The car so far is working great and we are very happy with our decision.

We go the price we wanted at fair market value

When when visited Shawnee Mission Kia, we already knew the car and price we were willing to pay. This was after we had visited several other dealerships around the KC metro. We were very impressed by the type courtesy and professionalism provided by Earl Issac. He gave us time to test drive all the vehicles we wanted before deciding. Earl is a very understanding man and has a lot humor and stories to share.

great experience

I went into Shawnee Mission Kia not exactly expecting to purchase a car that day I was greeted outside by Frankie Elyasi and he did a wonderful job answering all my questions and putting me in car I truly loved. Excellent assest to your sales team!

One Satisfied Customer

Although I did have a bad experience with my first time car buying with SMKIA I would like to say thank you to General Manager S. Valdez for reaching out to me per email and call as promised and working with me to obtain my 2015 Kia Forte back. You went above and beyond for me and I really never thought in a million years that the GM of any company will go beyond the call of duties for their customers but you changed that perception . I wish u many many blessings and prosperity in the days ahead. Also, I would like to say thank you and many blessings to Thomas O and Tony Koehler (although he's longer there) thank you again for everything you guys did to assist me with on my new purchase.

Is this how you treat your loyal customers

In a nut shell - they told me one thing (most likely to close the deal) yet did what was in their best interest financially after the fact. I returned a leased car, was told there would be no damage charges. Then, they decided to charge me $650 for damages, which I did not find out about until 6 weeks later. At the time I turned the car back in, which at the same time, I leased another KIA from them, I asked the salesman if we needed to inspect the returned leased car together for damages. He said no, that due to the loyalty program, damages, if there were any, are waived. BTW, the car was returned with less than normal wear and tear. Then, without me being present to inspect the car with them, they came up with $650 of damages. To add insult to injury, the dealership never notified me. I only found this out through KIA Finance, when I contacted them with questions about my new lease. I have called or emailed SM KIA 6 times in the past two weeks, and they still have not told me why they did what they did. Great car, dealership - find another one!

Great Experience - first time Kia buyer

We recently bought a used Kia - our first family Kia. We worked with Earl I. who was wonderful - He kept in touch with us but no pressure. Our only complaint was the delay to finalize the deal while waiting for the finance folks- but that might just be the way of the world. Thanks Earl - and thanks Kia - for a great sales experience.

$250 a week (yeah right)

My wife & I traveled to this dealership based on this advertisement. We were up front with the sales person Joey Francis & sales director Bryan Dahms about our second year in chapter 13. We informed them we would need a proposal to give to our trustee for approval. We informed them of the vehicle our family was looking for. We went through the hassle of filling out the credit process and talking deals. They informed us they had a lender who works with chapter 13 and sent the proposal to our lawyer. Our lawyer showed us the proposal they had sent and was flabbergasted. They quoted a vehicle we did not agree upon and was not near the price range of monthly payment we had discussed in person. Joey assured us before we left the dealership that they would work to get the vechicle we discussed within our range and work with the trustee. Clearly that was not the case. Once we saw the proposal, my wife and I decided to go down to a cheaper model and asked them to submit a new one. They did not. They didn't return our calls or email, after this request. Then we got a letter 4 days later from a lender stating they rejected our application? Why the sudden change? Because we requested a cheaper vehicle. Why give us hope and turn about face? Because they lie. They only care about quotas and bottom dollar. Well happy to say my wife and I found another dealership (toyota) that really does have lenders to work with chapter 13 and I have a second vehicle to get to work and make our ch 13 payments!

Good sales man poor internet comunication service

Kenzel the sales rep was very good to us even though we did give him a hard time but he was patient and a great help. We bought a 2011 Kia Sorento in very good shape. If you need a a good vehicle go see Kenzel at the Kia Dealership. Only thing we ran in to problems was the online process the photos where stock photos and not of the vehicle we where actually looking at plus the communications from the online personal to the salesmen was not there. If you need to know go to dealership to see what is there and talk to Kenzel he a good guy.

going to buy a car talk with Kenzel

Kenzel the sales rep was very good to us even though we did give him a hard time but he was patient and a great help. We bought a 2011 Kia Sorento in very good shape. If you need a a good vehicle go see Kenzel at the Kia Dealership. Only thing we ran in to problems was the online process the photos where stock photos and not of the vehicle we where actually looking at plus the communications from the online personal to the salesmen was not there. If you need to know go to dealership to see what is there and talk to Kenzel he a good guy.

Disappointed Customer

I am very very disappointed with this dealership. Mr.Bryan Dahms and Mr. Pope how they went about handling business and failing to communicate any issues that may had arise with the bank or loan processor. They failed to return calls after I have reached out to sales rep (Tony Koehler) and Mr. Dahms whom I left a voice message in return to his call about any concerns...never mailed any notifications about anything being wrong...they just came to my house of residence on 02-25-15 to repo the car without any warning about what's going on...I had no clue of what was going on until the day they came and got the car....this is very bad business practice on their behalf and looking into finding a lawyer to sue them for their negligence. Also, for the embarrassment I'm feeling as if I've done something wrong, and for the pain & suffering I have to endure for having my transportation forfeited because of their own failures

Thank You Earl Isaac

1/31/15We were greeted right a way by Earl Isaac. Sat us down, talked to us about what kind of car we were looking for. We already had a few cars picked out to look at from the website, but, the two vehicles we wanted to look at were sold. Earl showed us a newer Kia Optima and we liked it instantly. Earl filled out the paperwork, financial officer got us where we needed to be payment wise. Took a test drive, filled out the rest of the paperwork, Earl showed us the features of the car and away we went! Very good buying experience and Earl was not pushy or aggressive. Kieth and Paula PS: Earl where's your picture?

Excellent Used car buying process and experience

Our salesperson, Dennis Hitt was very courteous, knowledgeable and low pressure. A very welcome help in the process of purchasing a quality low mileage used car. He even shared his Papa Johns pizza lunch with our seven year old daughter who was bored with the whole car shopping process. Thanks, for all the help and the great deal you helped make possible.

Used car experience

Our salesperson, Dennis Hitt was very courteous, knowledgeable and low pressure. A very welcome help in the process of purchasing a quality low mileage used car. He even shared his Papa Johns pizza lunch with our seven year old daughter who was bored with the whole car shopping process. Thanks, for all the help and the great deal you helped make possible.

Exceptional experience with Earl Isaac and SM Kia

Car-buying has been daunting for my husband and me in the past. We've had some difficult times that affected our credit; because of this, most dealerships have made us feel that we weren't even worthy of buying an older, high-mileage car. We heard about Shawnee Mission Kia and their Guaranteed Credit Approval Program, so we went to check it out. Earl Isaac approached us and offered to help. He had a kind, easy-going demeanor, and we appreciated that he wasn't forceful or pushy. We looked at a Certified Kia Soul with low miles, an impressive warranty, and a really good price. Despite obstacles and our credit history, Earl didn't bat an eye or look down on us in any way. Even with the challenges, they were able to find a lender that would work with us. We were so impressed with how diligently Earl and the rest of the team at Shawnee Mission Kia worked to ensure we were able to have a reliable vehicle with monthly payments we can afford. We LOVE our Kia Soul, and we will definitely be back the next time we need a car. Thank you, Earl, from the bottom of our hearts!

Earl Isaac - above and beyond, many thanks!

Car-buying has been daunting for my husband and me in the past. We've had some difficult times that affected our credit; because of this, most dealerships have made us feel that we weren't even worthy of buying an older, high-mileage car. We heard about Shawnee Mission Kia and their Guaranteed Credit Approval Program, so we went to check it out. Earl Isaac approached us and offered to help. He had a kind, easy-going demeanor, and we appreciated that he wasn't forceful or pushy. We looked at a Certified Kia Soul with low miles, an impressive warranty, and a really good price.Despite obstacles and our credit history, Earl didn't bat an eye or look down on us in any way. Even with the challenges, they were able to find a lender that would work with us. We were so impressed with how diligently Earl and the rest of the team at Shawnee Mission Kia worked to ensure we were able to have a reliable vehicle with monthly payments we can afford. We LOVE our Kia Soul, and we will definitely be back the next time we need a car. Thank you, Earl, from the bottom of our hearts!

Thank You John Munz

John Munz did an excellent job of helping me find a car that would be suitable for my needs as a college student. Taking in consideration the student loans I have to pay and the tuition my mother is already paying, he helped us find a Kia Sportage that was perfect for me! Not only did he help us find a suitable car, but informed on tips to help us maintain good credit and other things that would help us in the future--not just with cars. His demeanor remained positive and humorous throughout the entire experience, making my first car purchase smooth and efficient.

Go See Earl Issac

On December 31st, 2014 we went car shopping with no intention of buying. We arrived at the KIA lot about 4pm. We were passed around from associate to associate, since they all had other customers that they were attending to. Which was a positive in our book; We don't buy cars from cherry pickers. We finally were placed with Earl Issac, who handled our situation with grace. It was nearing closing time of 6pm on New Years Eve, and he was about to head home to his wife, who was waiting. You want to know how I knew? He excused himself to call her, and say he would be a little late. Another positive! It says something about a man's character not to keep people, esspecially family waiting. Earl took us through the paperwork process to qualify us, then on a test drive. He talked to his business manager and proposed a great deal, all in a matter of minutes. Rarely, do we feel comfortable jumping into a large purchase. Typically, we would take a few days to consider any purchase. WE BOUGHT A KIA SORENTO! I tried counter offer, but the offer they made was fair and an offer we could not pass up....GO SEE EARL ISSAC, at Shawnee misson KIA ! Hey, and special Thanks to the detail crew and Mrs. Issac. Happy New Year!!

Professional experience

Very professional and friendly experience from initial contact with the dealership until purchase. Frankie worked diligently throughout the process and is 5?in all aspects. I have never come back to a dealership after initially being unable to settle on a deal, but the Customer Service at Shawnee Mission from Sales to Finance is unrivaled. All associates were engaged and customer focused.

Great!

Frankie was really friendly and answered all the questions my mom & I had about the car. It was overall a very pleasant experience.I don't remember who worked with us for financing, but he was also very friendly and helped explain what we needed to know as well.Thanks!

Very angry

I am very very very angry at Kia's used car dealer ship. The first time I called to inquire about a car I was told yes they still have the car, then come to find out it WAS already sold, ok. I decided to go in on a Sunday and look at 3 other cars that I was interested in and decided to buy the one of my choice, and did all of the paper work, Monday morning I contacted my bank, contacted the dealership to fax the information to the bank. Then late that Monday afternoon the Kia calls to tell me the car had already been sold on Friday. This car was on the site SUNDAY, nothing about it being sold. I work, live over 60 miles away, I lost a day of work for a car that was already sold. I asked why their system didnt indicate it being sold when I was there in the process of purchasing it on a Sunday if had been already sold Friday, I was told it wasnt processed correctly, very very very poor management I'd say. The young, new guy helped me when I was there, he was great. The sales manager that I talked to on the phone prior to going and looking at the cars nor the the general manager didnt have the guts to call me and tell me it was sold they had the new guy do it and wasnt his sell.

Excellent Car Buying Experience

I saw a 2012 Subaru Outback on Cars.com and drove out to Shawnee Mission Kia to see it. From the time I walked in the door and Franki Elyasi greeted me to the moment I drove the Subaru off the lot, everyone was very friendly and helpful without any pressure sales tactics. Frankie worked with me on the price and Dane (the Finance guy I met with) was great at explaining options, warranties, etc again without any pressure. I have a follow up visit scheduled for some after market items and expect it will go as well as the buying process. Excellent overall car buying experience and I would definitely recommend Shawnee Mission Kia and the Pre-owned Cars sales team.

Excellent Car Buying Experience

I saw a 2012 Subaru Outback on Cars.com and drove out to Shawnee Mission Kia to see it. From the time I walked in the door and Franki Elyasi greeted me to the moment I drove the Subaru off the lot, everyone was very friendly and helpful without any pressure sales tactics. Frankie worked with me on the price and Dane (the Finance guy I met with) was great at explaining options, warranties, etc again without any pressure. I have a follow up visit scheduled for some after market items and expect it will go as well as the buying process. Excellent overall car buying experience and I would definitely recommend Shawnee Mission Kia and the Pre-owned Cars sales team.

Great buying experience!

I've had the opportunity to go through the buying process with several friends and family members. I must say none of those experiences compare to the treatment I received at Shawnee Mission Kia. They not only made sure to get me approved for financing, they did so in a low-pressure environment. My salesperson Rodney made sure I not only got the best deal possible, but a vehicle I could love and was in great condition. I would recommend this dealership to anyone in the market for a new car.

Thanks John Munz

Working with John at Shawnee Mission KIA used cars was like being welcomed to a new family. He made us feel respected and that our business was appreciated. He even bought us a soda from Quick Trip. We got a great car at a really great deal. We had been going through some financial hurdles but that didn't stop them from finding something that would work for us. Thanks again SMK.

Thanks John Munz

Working with John at Shawnee Mission KIA used cars was like being welcomed to a new family. He made us feel respected and that our business was appreciated. He even bought us a soda from Quick Trip. We got a great car at a really great deal. We had been going through some financial hurdles but that didn't stop them from finding something that would work for us. Thanks again SMK.

Great Customer Service

I purchased a 2013 KIA Optima yesterday. My salesman was Frankie Elyasi. He was GREAT and he did an amazing job! He took the time to really listen to what I was looking for. He didn't rush the process. He answered all my questions and he was very honest with what I could purchase. My entire experience with this dealership was amazing!! I will definitely share my experience with family and friends. I LOVE my car! Thanks again!!

Late Model Car Purchase

I bought a 2013 Dodge Avenger yesterday, great car, Earl Isaac was the salesman, we got everything done in time for me to still get by the grocery store and get to work on time for my afternoon job to start so everything worked out great - Calvin C

Amazing Customer Service!!

I purchased a 2013 KIA Optima yesterday. My salesman was Frankie Elyasi. He was GREAT and he did an amazing job! Thank you so much!

Just awesome.

Nothing to say other then that they were awesome. Earl Isaac worked hard to get what we needed. We paid under Kelly Blue Book for the 2014 Kia Soul. We strongly recommend this dealer.

Great Experience

Frankie Elyasi was wonderful to work with. He made the whole buying process as smooth as possible. The whole team was courteous and professional. Frankie, even followed up with us after the purchase to see if there was anything else he could do for us. Overall, great experience!

Amazing personal service, best in KC

Went in yesterday morning after the salesman returned a call. Yes it does happen here. Made an appointment with Frankie in the used car division. He was very personable and the nicest guy you would ever meet. The whole experience was smooth and stress free. They make it that way. They listen and actually want to sell you a vehicle. The entire staff was amazing! I will return again and have referred friends. Don't go anywhere else! What ever your used or new car needs maybe, not just Kia. And if your credit has some life bumps don't hesitate. They treat you with the upmost respect. See Frankie or the staff. I'm one happy new car owner. And trust me I have been to almost every dealership on this search. Service at Shawnee Mission Kia. Used car division is second to none!

Very nice and personable

Very nice and personable, just came in to look hoping to get approved and he got me approved and in a beautiful Kia Optima. Would defiantly recommend this dealership to friends or family. Thanks Frankie

Wonderful experience

From the time I stepped on the lot, Frankie was there to help me. I had an idea of what I wanted. Frankie listened to my concerns and showed me several options. I've been to several dealerships looking for cars and have never been treated as well as I was treated at Shawnee Mission Kia. Not just from Frankie, every worker I came in contact with was polite and wanted to make sure I was taken care of. The buying process was quick and they delivered the car to my house in Olathe. Wonderful experience and will buy from them again.

sales

Frankie Elyasi was awesome to work with fair,friendly He didn't waste my time he got me in and out as fast as he could. Thanks frankie for all you did for me. Highly recommend

2013 kia sorento love it

Very happy with my new sorento. It's very spacious and nice and the service was great and welcoming and really took care of us

Wonderful Experience!

I had a great experience at Shawnee Mission Kia. All staff members were very professional and got me in and out as quickly as possible.

Shawnee Mission Kia, just a short drive!

I had visited several other dealerships and had decided to just give up and go home until I heard the Shawnee Mission Kia commercial. I stopped in and was greeted right away. Very friendly, and professional. They got me into a Rio with excellent gas mileage and I couldn't be happier!

Highly Recommended

Making a purchase such as a brand new or used vehicle is never fun. It is a painstaking process for most however, this has been my first used car purchase with Shawnee Mission KIA and has proven to be a much better experience than all others before. I had sent a request through the website as to what I was looking for and the next day I received a response from one of salesmen, Frankie. On that same day, I went in, test drove 2 Sorentos and ended up bringing one home. It was a late night going through the process, all my doing as I am so particular, and Frankie and all others involved maintained a pleasant and cheerful disposition the whole time. Really impressive. I highly recommend Shawnee Mission KIA to all looking for a great experience!

Great Experience!!

This is one of the best dealerships I have ever been to! I did not feel pressured into buying more than I wanted or needed! The entire process was short an sweet. Frankie was the best! I suggest that you make Shawnee Mission Kia the first and last stop in your car buying quest!

The worst customer service

See my review with all the detail at google + but never ever take your car to for service unless you would like to have a bad moment and leave unhappy.

Friendly and Helpful Plus

I went into the dealership to test drive a Kia Soul, and was wanting to test drive other makes at other dealerships too, but never went anywhere else. Will showed me several cars, and went on the test drive,he was very nice, not pushy like I expected. He helped me make up my mind that I wanted this car. When I came in to discuss what I needed to do Will wasn't on the lot and asked Frankie to help me out. Frankie made sure that I understood every piece of paper that he showed me about the financing. Showed me the car fax on the new Soul and on my old car. No pressure like I expected from a car salesperson. I left the dealership with a clean and shinny Kia Soul. Ask for Will or Frankie, and you will get good treatment.

One Heck of a Guy

Frankie was friendly, charasmatic, open and honest. I was open and Frankie presented me with many options and I drove away in my new car!

Very Pleased

I'did. Visit three diferents dealership and the experience was not the best some dealers the sale guys don't even go outside when u pull in the place and start looking at the cars. When me and my wife pull in the shawnee mission Kia Frankie walked out right away and offered to help us, he was really patient and waited until we where ready to make a decision. So thank u very much Frankie

Wouldn't buy a doghouse from this dealer.

Exterior of building needs a LOT of TLC. I wanted to test-drive a Kia Sportage. The first guy I came in contact with wanted all my personal information and when I asked why he needed all that up front, I didn't get a straight answer. After being made to sit for 20 minutes, another salesperson came and asked if we'd been helped. I told him we'd been sitting for 20 minutes after another salesman had taken my driver's license and info, that I had other places to go and all I wanted to do was test-drive. I finally did my test drive. Not impressed with the car, or the dealership. Won't go back or recommend to anyone.

Enthusiasm

I purchased a 2015 kia sorento on a sunday. i came into the dealership 45 minutes before close. honestly i had been at another dealer for the most of the day and decided this was the car for me. however, the sales associate was lifeless. Even though I was happy with the vehicle, he did not have me engaged enough to take that next step. we left and went to Shawnee Mission Kia- I really did not think that we would leave with a car, but we did. Bryan and his team were friendly, enthusiastic and informative. I love this! During our visit, i received a phone call that my son had been in a roll over accident. as you can imagine, i was in a panic, especially since i live an hour and 15 minutes from the dealership. knowing that i needed to go, Bryan was able to get us out and on the road asap. my son ended up being fine (thank god for seatbelts).. other than the family emergency, it was a good experience and i appreciate their time late on a sunday...

Shawnee Mission Kia ROCKS!!!!

Scott, Justin & Pope you all were so sweet, kind & patient with me last night when I purchased my used Mini Cooper. Not only were you professional but so much fun to work with you all made me laugh and put my mind at ease. Besides being overjoyed with my purchase I feel like I have made some new friends. Scott another BIG THANKS to you for all your help and understanding, you are a true gentleman.

Shawnee Mission Kia ROCKS!!!

Shawnee Mission Kia ROCKS!!!! Scott, Justin & Pope you all were so sweet, kind & patient with me last night when I purchased my used Mini Cooper. Not only were you professional but so much fun to work with you all made me laugh and put my mind at ease. Besides being overjoyed with my purchase I feel like I have made some new friends. Scott another BIG THANKS to you for all your help and understanding, you are a true gentleman.

John and so much more....

My review is much different than those who yelped before me. Im not sure of anything EXCEPT my experience, which was nothing less than delightfully painless! Id like to call to attention specifically John Munz-Sales, Pope-Management, and Dane-Finance. The entire staff was great, but these three gentlemen need special recognition for going above and far beyond ANY dealer expectations I may have had! My car buying adventure started at another Shawnee Mission dealership that shall go unnamed. (Car brand sounds eerily similar to Honda) After more than a week of being given incorrect answers, given cars to look at that didnt meet ANY of my criteria, and being pushed into something I wasnt entirely comfortable with, I finally settled on a car close to my wish. I took the car overnight in order to take it for an independent review at my auto clinic. On my way to the shop, while driving the soon to be mine car, I passed the Kia store. While at the auto clinic, I made mention that I may swing by the Kia lot on my way to sign the paperwork for the car I was driving. My trusted mechanic recommended a person VERY HIGHLY and made the call to have John meet me at the lot. I should probably mention that I was test-driving a Kia Sorento, so I already knew the features and what I wanted. When I met John, I advised of the previous weeks efforts with the other company. I told him what I wanted, how much I wanted to spend, and that if he didnt have itthen I was headed to sign on the car I was driving. He actually LISTENED!!!! He consulted with Pope and together, they opted to show me two Sorento models on the lot. Within 15 minutes, I was looking at the car that I ultimately purchased. John and I headed back into the office where Pope presented me with a lower number that the previous dealer (and even more reasons to buy straight from Kia). {Warning-Pope will bribe you to make him cookies-hes a bit sneaky with the sweets!?}Within the hour, I was headed to my auto shop to have it looked over. By the time I got back, the papers had been started and I was quickly taken care of by Dane in the finance department. While we waited on the ducks to get into a row, John treated me to lunch. As we ate, he advised me on a couple of things, asked about my world, and told me a little about his own life.While in negotiations with the previous lot, I felt pressured and almost like I couldnt get out of buying from them once I looked there. NEVER ONCE did any of the Kia team make me feel this way! In fact, they went out of their way to encourage me to check around if I had any hesitation (I didnt!) and never made me feel like I was wasting their time with my endless questions (Sorry, John!)While I was super excited to hop in my new car, John was almost more excited than me! He is proud of his office, his company, and most of all, of the cars he sells. While I hope that Im not in the market for a new car for quite some time, I can 100% guarantee that my one and only call will be to John. I would entrust him to find the car I wanted, with no question at all. The Kia store is full of other great peoplebut John helped this experience turn into something very pleasant, rather than the dreaded event it was becoming at the hands of the other dealership. While Im certain that all Kia purchasers here their Salesman say call me, Im not sure that all people understand just how true that is! I feel confident that John would help, no matter when I called. Im proud to be part of the Shawnee Mission Kia extended family!

I enjoyed the service i received from Frankie, he was...

I enjoyed the service i received from Frankie, he was very nice attentive and explained everything thoroughly. The only thing i was not satisfied with was the 3hrs it took to finalize everything. But again this is my first time purchasing from a major dealership, so that may be the standard time.

For a salesman that considers your needs first, go to...

For a salesman that considers your needs first, go to Shawnee Mission Kia and deal with Tony Koehler. He will go the distance for you.

Just purchased our third vehicle from SMK last night!...

Just purchased our third vehicle from SMK last night! Have one ourselves, now both sons. Stone Atagi was great, start to finish and our younger son left the same night with his new Forte, just like the older one did last year in his new Optima. We'll be back next year to upgrade our Soul Exclaim (if we can part with it we love it so much!). Never thought we'd buy a foreign car, but much more car for the money and not a bit of trouble with it! Thank you Mr. Atagi!

I gave Stone an A+ he was organized, friendly and had my...

I gave Stone an A+ he was organized, friendly and had my red Optima ready when I arrived at dealership, He went over all of the features the LX offered. He was great!

Getting a run around

I bought a used car on December 20th 2013. It is February 10 and I have not received a title.I keep getting a different story why I havent received it.They told me to drive sensible. I am giving the car back and goin somewhere else. I will be doing everything necessary to get the money and trade in back plus payments. I will never go back or recommend this place to anybody.

Kia Shawnee mission is very friendly, fair prices and...

Kia Shawnee mission is very friendly, fair prices and clean environment. If you call to get an appointment, and they have their hands full, they will tell you. So no extra long waiting time in the waiting room.

A pleasant buying expierence.

I recently had a situation where I had two lease autos and only need one auto for my family. While in the service department of Shawnee Mission Kia I walked to the new car sales area and asked what I needed to do to turn in my 2013 Kia Soul. Chris Winans herd me ask and took me to his desk. I explained my situation and he said he would take care of me. Take care of me he did. Chris did an outstanding job of working with the bank and took my two autos, a 2012 Hyundia and 2013 Kia Soul, in for trade and financing a 2014 Kia Soul. To say I was pleasantly surprised is an understatement. My new payment is almost $100.00 less than the two lease payments and my insurance was reduced by almost $150.00. The time I spent with Chris and the employees at Shawnee Mission Kia was well worth it. Chris was constantly working on the trade and financing that was to my satisfaction. You would do yourself a favor the next time you buy or lease a new auto to see Chris. You won't be disappointed. A very satisfied customer.

When your Kia requires service or repair Shawnee Mission...

When your Kia requires service or repair Shawnee Mission Kia is the dealership is an excellent choice. I have taken my Soul to them for the past three years. Their prices are reasonable and the customer service is outstanding. The dealership is very clean and the employees are very friendly and willing to help with any questions.

Outstanding

This is the third KIA that I've bought from Shawnee Mission KIA. My salesman,Chris Winan, was VERY helpful. He listened to my needs and found just the car that I was looking for at a price that was within my budget. He made sure that I understood all of the features and advantages of the car and made sure that I was happy with my purchase. Really outstanding!

Recently purchased a 2013 Kia Rio from Shawnee Mission...

Recently purchased a 2013 Kia Rio from Shawnee Mission Kia, and couldn't have asked for a better experience. The service was amazing and the price even better! This was my first car buying experience and I can honestly say it was amazing. I let Dennis Hitt know what kind of car I was looking for and he provided me with just at an amazing price - with a smile. Both he and Frankie Elyasi provided me with the Highest Quality service, above and beyond what I could've expected. If anyone is looking for quality car dealership service visit Shawnee Mission Kia and ask for Frankie Elyasi or Dennis Hitt.

Chris Winans made sure I had everything I needed before...

Chris Winans made sure I had everything I needed before driving my new KIA off the lot. He was an unbelievable car salesman loved him!

I made an appointment for a service recall. After...

I made an appointment for a service recall. After waiting a while I was informed that they "just ran out of the parts". I had taken the day off work to get this looked at. No further help was offered, so I asked if the parts could be received...waited and no was the answer then I asked if another dealership could do the repair. No one went out of their way - as if my time wasn't valuable. After my asking, the manager did call over to Olathe Kia, who said they could help. I got there and they got me right in. No "parts" were needed as the corrosion wasn't bad enough, the wax was applied and it was a done deal (I did go ahead and get the transmission serviced while I was there, and that was quick as well). Once again I am disappointed with SMKIA. I don't think anyone even looked at my van to see if the control arm needed to be replaced in the first place.....I have bought two cars from this place...Also, I heard about this recall coming up a while back....I asked about it when I was in about 6 weeks ago and no one knew what I was talking about. Then a few weeks later I get the notice in the mail. How does the news know about it, but not the dealership? It could have saved me a trip as it is a bit of a drive for me.

Walked in New Years Eve needing a car because my old one...

Walked in New Years Eve needing a car because my old one was ready to fall apart. They put me with Stone. He was very helpful. I had some pretty specific criteria for what i would need and he was able to put me in a Soul. So far so good. Looking forward to a pleasant ownership experience.

I had an excellent experience at the Shawnee mission Kia...

I had an excellent experience at the Shawnee mission Kia dealership. When no other dealership would help me they did. My salesman was wonderful and very helpful.I will recommend this dealership to everyone I know. I was in and out of there within 3 hours. The shortest time I ever spent in a car dealership. Thank u very much to Jim Schwarz. I appreciate all ur help.

I serviced my 2011 Optima here with only 30,000 miles on...

I serviced my 2011 Optima here with only 30,000 miles on it. They made several repairs to the engine under warranty, the last one being a cylinder head replacement. 3 weeks later the engine light came back on and I had to tow it back. They told me the engine had oil contamination and was ultimately ruined. They refused to pay for a new engine under warranty and told me to file a claim with my insurance. They never took responsibility for ruining my engine. I traded that vehicle in for a different 2011 Optima, the first time I needed an oil change I found out they had over tightened the oil drain plug. This dealer continues to offer terrible customer service and careless service. Do not use this dealer for sales or service!

My wife and i were referred by her father to go to Kia...

My wife and i were referred by her father to go to Kia because we had a horrible experience at Cable Dalhmer on State line, just to see what we could do to try to get my wife in a car. When we went we met with William Washington. He had said that he was new. Being a same sex family, we got treated so well by him, Rob, and the other employees there. We had such a great experience not only with William but with all the staff. We went in and had told William what we had and what we could work with and he put in us a car that was absolutly perfectfor my wife, and our family. We were so pleased with the out come and how everyone treated us and was willing to work with us that we would recommend anyone to go there.

I was in the market for a new car, and Frankie went above...

I was in the market for a new car, and Frankie went above & beyond. He was patient, funny, and wanting to make sure I was completely satisfied with what I was wanting. I bought a 2014 Kia Forte, and I absolutely LOVE IT!!!! Frankie is a wonderful salesman, and I will be referring him & Shawnee Mission Kia to my friends & family. This is my 3rd car with Shawnee Mission, and the entire was wanting to keep me as a customer...and they did!!!Thank you so much Franke...you did an AWESOME JOB!!!!

I bought a car from Antonio today! Not only did I get the...

I bought a car from Antonio today! Not only did I get the car I've been looking at for what seems like forever, but I got a very fair deal too. I couldn't be happier. If you're looking for a car, Shawnee Mission Kia is the place to go. Good people, great prices. Antonio was a great salesman. I highly suggest asking for him when you call or go by. I would also like to give a shout out to John & Pope for all of their hard work. Thanks guys! I will be referring you to my friends & family for all their car needs.

Great "bunch" at Shawnee Mission Kia

My husband and I had a very fine experience buying a car from Shawnee Mission Ford. The group of people who work there are all very friendly and fun loving. No high pressure sales pitch. John listened and I had done my research, so I pretty much knew what I wanted. He was knowledgeable of the product. Thank you Kia and John Munz Arnette Fischer

The salesman frankie was very nice and patient with me...

The salesman frankie was very nice and patient with me and worked very hard to get me approved and yes I would recommend shawnee mission kia to friends family to anyone in need of a vehicle :)

They did a great job and I would send my friends and...

They did a great job and I would send my friends and family there. Everyone was very professional made the whole experience great.I'm very happy with my car!!!!

After test driving a Kia Soul with Mr. Lamthi and...