Shannon Motors

Easy, quick and painless!

In July after having some car troubles I went into Shannon Motors not knowing what to expect. Being young and having poor credit didn't help me out very much anywhere else. I went in with all the necessary paperwork and drove off with a car that same day. Eddie was beyond helpful and was very good at explaining every single part of the process. I even got some helpful ways to raise my credit score. This is definitely somewhere I'd refer people to.

Awesome

Shannon and T were amazing. I've never had a car buying experience so easy. Paperwork took no time, wait time was minimal and I felt absolutely no pressure. I got a beautiful car more than I could have ever hoped for and payments I can handle. Everyone should go see these guys.

Disrespectful company and employees

I payed my car off and sold the Dame thing June 10 2010 and they are still reporting on my credit today that I have late payments been fighting with them for the last 2 years trying to get this removed I have the recite for the casters check from Wachovia bank and Shannon motors for this vehicle but still they report 6 years after paying off this Dame thing that I'm not making payments xxx.......Don't buy from them they still xxxx you over in the end ...and I have called and have been cursed out buy employees at the Johnston location ....

Wonderful

I can't say enough about all the help and how kind the staff at the Woonsocket are. They went above and beyond to work with me to get an upgraded car and with great love mileage. Head to Shannon Motors for your vehicle now.

worst experience ever

Buying a car here was the worst mistake ever no help like it was suppost to need hel aspa

not a good experience

I am not pleased with the Woonsocket location.. i have never had as bad an experience buying a vehicle as I have had here. worked a couple of days to get financing. which I was told was all set, theen I am told that the bank dropped you. waited most of a day to find out about another financing. I was almost told I had to sign over my first born to get a loan.. I went on the phone and did the financing myself. Now i am told that I cannot have the vehicle till the money clears the bank. my bank told me they transfered the funds two days ago. Every time i call Jarrod, I am told he is busy and cannot come to the phone. I called three times. Iamaway and I transfered the insurance from my trade in to the Dodge Ram effective today. Once again no vehicle. I now do not have insurance on my trade in and have to keep it parked, I will not be referring anyone to this dealership. I was Finally called by Jarrod he explained that the bank had put the wrong number on the deposit chedk. They would send s check with the right account number. He said my son could pick up the truck as I was on vacation and took the time to deal with this situation. When my son picked up the truck He noticed that the cable that we asked to be fixed was not done. They had over 2c weeks to get this done and were assured that it would be taken care of. And was also told that we have to go Johnston to pick up the plates. All I can say is that the bad situation continues An overall bad experience. just gets worse. If my son hadn't liked this truck so much I would have walked away. I hope that I do not have any other problems .

Began well but not now

I had such a positive experience at Shannon from salesman Paul Reis. It was a stress free process. Not after that though.. change oil light is on the next day after I buy the car. I call and am told I need to go to Shannon because someone did not reset the change oil button? And it has to be during my work hours, closed at 4pm. Then today I am told that I need to meet the Shannon person registering the car , 3 days before the temp plate ends.. because they need the vin # and they do not have the title I am told? Then Autopay sends me recall notices. I call Shannon and no one calls me back at Shannon including the salesperson.Then yesterday and today the car stalls in the morning on my way to work at stop signs or lights. . I call Shannon again today and they put me through to collections, then someone's voice mail. I call back to speak to a person in management and she tells me I need to take it the dealer for recalls and that is probably why it is stalling when I stop. I ask where? She does not know. Then I am told where to take it to..a Chrysler dealer. Now I have to take it there to be checked out about the recalls. And if the car stalling is NOT due to recalls, back to Shannon it has to go and I am told that they have no loaner cars as I leave it there 1/2 day or more. sorry...I think I got a bad deal on this Chrysler 500 2015. I tell the manager I think I need to return this car. I am told I cannot.

Determined employees!

As a mother, it was important for me to find a safe vehicle to drive. Honestly didn't expect to drive away with a car the same day. Peter Rodriguez was determined to get me into a safe affordable car. I can honestly say they do a great job working with you to get exactly what your looking for. I couldn't be any happier with my purchase! They make it so easy for you! Thanks Shannon motors

Great service

Shannon was excellent, no pressure, listened to what we were looking for. And went above and beyond to make it happen at a price that was in our budget. JARED even though he dislikes reviews was awesome. Made the process smooth and stuck around late to make sure the paperwork was completed. 5 stars and would recommend to anyone.

Great experience with Shannon motors

My experience with Shannon motors was great. I was greeted by Paul Reis Jr an everyone else was friendly. But anyways after walking in sitting down with Paul I told him I'm looking a car because my 02 Chevy Impala was not looking good and I couldn't be in that a car for any longer. So what he did was we did some paperwork and in my mind I was thinking I don't think I would be approved for a car but Paul did everything he could and got the car I needed and after 2 hours I drove off in my 05 Toyota Corolla S. Paul you the man. Thank you !! Shannon motors

Very Frustrating and Upseting

I felt I was given the run around and flat out lied to...that occurred when Jarrod told me that my issue would be taken care of regardless of what Kevin said about the mileage or the time.This is the second car I bought from Shannon but as of now it will be the last and there wont be anything positive to say about this experience even though I did come back to buy a second car. The second car experience killed any good feelings.This is a long story which I will try to succinctly summarize. The next day after I bought the Buick and drove it home, the engine light came on and I called Ray Deluca, who sold it to me. He was not at all concerned. However, I was concerned and brought the car back. Service got the light off, but within a few days, it was back on. Already, I was getting very frustrated with this car, but I must say this second time, Kevin in service took my car in and sent it to Hurd Buick. At that point, Shannon/Hurd had the car for something like 7 days. When I got the car back they said they had put another engine it with 62,000 miles on it. Within a couple of days the light was back on! Then the light went off again! A few days later, the light came back on!! I called Kevin and he indicated to give him some notice and to bring the car back. He NEVER gave me a sense of urgency or a time table and in fact said go to AutoZone and see what the problem is. Nothing Kevin said indicated that Shannon would not help me out because of all the inconvenience I had gone thorough to this point.However, because of this tremendous inconvenience and Kevin not having a sense of urgency, I did not rush back. In fact, I talked to some auto people and had it checked out, and they indicated to me that although corrections had to be made to get the light off, there was no need to do it right away. Much to my surprise, when I called service and got Bobby and them Kevin, they both said they would not take care of me and that it was not covered. I was upset and went and saw Jarrod and I explained the situation to him and he agreed that I should not have to pay nor be penalized. Mileage and time had nothing to do with it, he said. Then, I was sent back to see Kevin. He checked it out and said that there was nothing he could do for me.In the meantime, I checked with several automobile people including one at New England Tech's automotive area, and they said there was no way I should have had a misfire on that car. It seems like it all comes down to bad spark plugs, which would have been old spark plugs that came with the engine that they just put in (which is the second engine!) My driving that car did not make the spark plugs bad and the misfiring occur. It really started right from the beginning when I got the second engine and as Jarrod said, there should have been no time limit on that because of all the inconvenience that I had already incurred. Bobby and Kevin should not have been trying to wiggle out of helping me , but rather either replaced the spark plugs or gotten Hurd to do it. I believe that was the right thing to do because the whole thing has been a mountain of aggravation. I am not happy that as soon I drove the car off the lot I would have incurred a bill of several hundred dollars. You guys should stand behind one of the bank cars right on the street, especially when it is the second one purchased. I also want to comment that I liked Ray, but it was lousy that when I told Ray about this stuff he just sent me to service instead of running interference for me after I bought the car from him. After I spent that time with Ray and he made a commission, I had to go to Bobby and Kevin right away. They had no reason to help me, evidently. I am writing because I want this made right out of principal and to save an unjust expense. Then Shannon Motors would be back in my good graces like it was for two years

Painless and beyond helpful!

After a terrible day of finding out I needed my 04 Chevy Classic fixed, and realizing the money it would take to do so was simply not worth it, I made a trip to Shannon Motors. I was greeted on the lot by Shawn with a smile and a handshake. After talking for a few minutes and explaining my predicament he helped me come up with a solution, I left shortly after with a new to me 2007 Hyundai SUV that is both comfortable to drive in and suits my needs perfectly. We spent time budgeting and finding out the best options for me and I even received unexpected (but greatly appreciated) financial advice on how to raise my credit and cut down on my monthly bills. Shawn was incredibly knowledgeable, easy to talk to, understanding and 100% helpful. The entire experience was great, it felt like I was talking to someone I've known for years and not once did I feel like he was trying to push a sale, only that he legitimately wanted to help me solve my problem. I'd recommend him one hundred times over, if you're looking for an honest and helpful representative I highly suggest you go see him!

Very Satisfied Buyer

I recently purchased a 2008 Ford Explorer (Eddie Bauer) from Ray Deluca, at their Woonsocket location. Everyone at that location was wonderful, and helped me get financed for the vehicle I needed. The vehicles at this location are beautiful, and very well maintained. I highly recommend any of my friends, or family looking for a vehicle to purchase one here, as I had such an excellent experience with their very kind, and caring staff.

my experience was excellent ray is a excellent salesman

My experience with Shannon motors was a great experience Raymond was very helpful in my opinion he is an excellent salesman he made sure that I got into the car that I wanted I am a happy customer in the scion xd I love it

My 2008 hyundai sonata

My sales women was Shannon Sosa at the Woonsocket store. She was great outgoing to all my needs and wants in my new car purchase and understood what I was looking for. Never tried to push anything on me and was very helping. Also very knowledgeable about the inventory they had to pick from.

Wonderful experience

Often times we (the credit challenged) walk into a dealership and expect to be treated as less than s person.I had the exact opposite experience with Ray and all the individuals at Shannon Motors in Woonsocket. I was treated with respect, kindness, humor and never felt the stigma of having poor credit.Ray and everyone went far out of their way for me. From dropping paperwork at Johnston to making the Massachusetts Registry run. Even picking me up at my home on Ray's way into work to pick up my ScionShannon Motors and their staff goes above and beyond the call of duty. To Ray Deluca, a heartfelt thank you for everything (I'm saving my pennies for my motorcycle down payment) see you soon for that, if I had it this week off to Laconia NH I would go.To everyone, from the credit challenged to those that are not. I recommend Shannon Motors without reservations. Do yourself a favor, visit them for your vehicle needs.

Excellent service. highly recommend this company.

they made buying a car fast, friendly and easy. great customer service from Shannon in Woonsocket, as well as there other employees at this location. I will recommend them to anyone looking for an affordable vehicle.

Customer service

Shawn Southerland was very helpful in helping me finance my first vehicle

Wonderful Staff in Warwick, RI

Shannon was great to work with. She got me into a car as quickly as she could. I needed some help to get a vehicle and she and Jarrod put me into a car and program that was the most beneficial to me. I could not ask for anything else from a car dealership. I look forward to continuing my relationship with the dealership on an on-going basis.Thanks to all of you for making this a pleasant and painless experience!!!

WARNING Do Not Buy From Shannon Motors!!!!!

I bought an over priced car from them two years ago...I gave them plates to put on the new car and drove on them for four months before they decided to call me one day asking me if I was going to pick up my plates? I asked what they were talking about and they said my plates have been sitting there for four months and the plate I been driving on are not up to date! I asked if they could send them to me and the "sorry term for a woman" said no and hung up on me!!! I called back and the same woman answered and I asked to speak to the manager on duty...the manager went to defend her lady who called me and said she meant no disrespect...due to this alone I will NEVER do business with them again!!!! I was lied to by the manager, paid taxes in those plate for an additional 4 months and most importantly I could have been pulled over for expired plates!!!!NEXT the finance is horrible! I have over an 800 credit score and around 740 two years ago when I bought the car and Shannon Motors hit my credit over ten times trying to go through small banks they do business with!!! This caused my credit to tank do to hard inquiries that's were not necessary!!! On top of all negative details with service and finance...I have put over $5000 into the car since I bought it and have driven it a total of 6,000 miles in the car in two years!!! They replace only tires that need it and don't match them and don't have any honor or respect to have a past buyer come back for repeat business!!!Do not trust or buy from Shannon Motors!!! Their selection in all locations are over priced and not serviced correctly!!! Again WARNING even if they can approve you!!!!!!

Great Service

I had an awesome experience at Shannon Motors In Warwick RI. Jason Almeida was very accommodating and patient. He was willing to assist to me in making sure I received the best deal possible.

It was great I was very pleased with the service

When I went there I was just looking the sales man came out he was very friendly I was very pleased with his knowledge the device was fast I would recommend this place to my friends

Great Awesome dedicated

Shannon motors has great service they are very nice people and take the time to help you ray was very nice at Shannon motors I'm Woonsocket ri

Awesome

Shawn Southerland is amazing he was polite, friendly answered all our questions took his time great smile explained everything step by step just wonderful he is definitely a keeper

Shannon motors, Woonsocket

I recently purchased 2005 Honda Accord at the Shannon Motors located in Woonsocket. With no expectations I was accommodated by Jarrod he was very outgoing, friendly and professional. He listened to my preferences and guided me through the vehicle process. It was really reassuring to go through a process as easy, & affordable as such without feeling pressured or taken advantage of as a first time buyer. Great customer service I walked away feeling rewarded

Shannon Motors, Warwick

I highly recommend Shannon Motors in Warwick, They helped me get a car with a history of some bad credit and current status of no credit. The car is beautiful and runs well. It has had one issue of a hood prop was not attached, but I took it to Shannon in Johnston, and it was fixed within 15 minutes and the service personnel were polite and friendly. My only criticism of Shannon Motors would be that I think that the Warwick location should handle both repairs and car registration. I had to go to Johnston for the repair a week ago, and now I have to go there again this week to pick up my plates and registration which I thought I could pick up in Warwick. If I knew ahead of time, I would have waited to get the hood prop fixed. But all in all, a very good buying experience!

Not worth it

I wouldnt recommend this place to my worse enemy, unpleasant staff some rude,over priced high mileage car.when issues happened they were not fixed and the ones that were fixed not fixed properly..Harass you for not even being a day late on a payment tryed to get me to upgrade my car rather go to a real reputable dealer or another buy here pay here.

Innapropriate Customer Service

I purchased a vehicle some years ago from Shannon's Johnston location. Buying the car was easy enough. Pretty easy scenario, except for the day of delivery. That day was the worst day of customer service I ever experienced. The vehicle was delivered uncleaned, and they refused to prep the car for me. I gave them almost three days to make it right. Upon them notifying me that the car was taken care off I returned to find that NOTHING had been done. I told them that my gut was telling me this was a bad idea and I no longer want the car because of the terrible interaction with them. I did take the vehicle but not after they threatened me a few times with all kinds of credit issues and a lawyer. A few months after owning it, the transmission failed. It was a $2500 adventure. At times my father would stop in and drop off the payment for me, if I was out of town. They made a clerical error and told my father I hadn't paid a few weeks back. Of course he objected because he knew I was up to date on the car. He argued his point and Shannon Motors called me personally to inform me that my father "was drunk and disorderly". I paid the car off very fast so I wouldn't have to deal with them anymore. First and last experience with Shannon Motors. Beware of the sales day rush to get you to drive away and take delivery.

Shannon Motors Really Works

I used Shannon Motors as a way to have transportation and to buy time to clear up my credit. It really worked for me and I was able to improve my credit score to the point where I could purchase a brand new vehicle. Now I am here with Bobby , the salesman, and my grandson to get him started on the road to credit repair. It really is a great program that works for those who are serious about cleaning up their credit.

Great experience!

I just bought a car at Shannon Motors. The entire experience was great. From the time I arrived, Kabba Joof was wonderful - kind and patient with me. Bobby Giguere was helpful I getting me a good trade in for my car and guiding me through this process.

Best experience ever

This was the most awesome experience I've ever had ever. Bobby Giguere is the man. He answered every question, took his time and made sure everything was current. If i were to do this again i woukd like to deal with him. Like I said he's the man.

Quickest easiest experience EVER

This was painless, quick, and the easiest experience i ever had buying a car thanks to Paul Reis Jr. It was great. how many people can say that? thanks Paul

Paul Reis is awesome

I met with Paul Reis to sit down and talk about getting me a car, he was great and very understanding.

Great service

My dealer was Bobby and he was great, nice and funny . he made this first time progress smooth and quick and easy . I will definitely recommend my family and friends to come to him. Very excellent service at shannon motors.

Paul changed my opinion to a good one

Paul made what could have been a horrible experience and turned it into something great. He made sure everything was perfect before I started resigning need paperwork. I had mentioned that I ideally wanted the Mazda CX-9 but it was sold. He went out of his way to make sure there was one waiting for me to text drive and that was going to still be the same payments that I would have had for a Hyundai Sonata I was settling on. Paul made my first car shopping experience. So much better!!! Please go see him

Paul was excellent

Great experience, nice people. They work with you to get you into the right vehicle. And they have life time warranty on mechanical parts! Ask for Paul Reis.

really good service and very nice people

I just purchased a used vehicle from Shannon motors in Woonsocket .We were a little nervous about what the results would be.Due to some hard times we went through over the the last few years, my credit wasn't the best ,but we needed a vehicle.We heard some good things about Shannon motors,but we didn't have much confidence.so I would go online ,look at cars saying this would be a nice car ,but didn't know if we could get one.Well a wonderful lady called us ,her name was Shannon Souza,very nice personality and she was very patient with us,because we still didn't think we had a chance,so while we didn't think there was a chance of owning something nice ,she would leave a message asking if we were still interested in buying a quality vehicle in which she would follow that by saying she would guarantee we would leave with a car and would be very happy ,she didn't know this but she started making me believe maybe I could get a car.So finally I made an appointment but I wanted the appointment to be in the Woonsocket branch and Shannon souza was in warwick , I guess it was meant to be ,Shannon moved to the Woonsocket branch that weekend of my appointment well needless to say me and my wife felt very comfortable with her there.then I meat Jared the owner who seemed to do all he could to get us in a preowned vehicle, and there was this young ladie also named Shannon who did the paperwork ,she explained everything clearly to us ,I guess having a name Shannon doesn't hurt when you work for Shannon motors.everyone made us very comfortable ,and they weren't pushy like some salesman can be .I just had to share this to anyone looking for a nice peowned vehicle with people who really want you to be in a in a nice car .thanks

Great car shopping experience!!!

My family and I were looking for a reliable Suv with a great warranty. We were greeted immediately by the Woonsocket dealerships car specialists, Shannon Sousa and had a great car shopping experience from beginning to end. She was extremely helpful throughout the entire buying process and I would highly recommend seeing Shannon Sousa at the Woonsocket Shannon Motors for your next car buying needs. Thank you Shannon!

Great service

The best.... Paul Reis Jr was super nice n efficiency...

Paul Reis excellent customer service.

I came in today and leaving today with a nice car very happy..Paul Reis has great personality and great customer service

Great experience!

One of the most easiest, comfortable car buying transactions I've ever experienced, thank you so much to Bobby and Scott at Shannon Motors in Johnston, RI.

Perfect Experience

Bobby is professional, polite and knowledgeable... a great salesman. In signing the paperwork, Scott was very well prepared which made for a smooth transition. At Shannon Motors in Johnson RI, It was an easy, pleasant buying experience. Thanks again guys!

Great Service

Paul Reis was a great a help. Very friendly. I came to shannon motors to look for a particular car, he helped me. Great financing.

Paul Reis Jr. made life easy

I went to Shannon Motors with the intentions to upgrade my vehicle, and I did just that. With the help of Paul Reis Jr. I was able to find and get a feel for the ideal car that fit my needs. The process was quick and painless. Paul demonstrated the epitome of "working with you" and not the contrary "working against you." Thank you again Paul and the rest of the members at Shannon Motors!

Great service by sales rep

Paul Reis Jr. did a great job, very professional.

Paul Reis Jr. made life easy

Went in to upgrade my vehicle and Paul helped me do just that. Understanding what I had in mind, Paul was able to get to me the car I wanted. Definitely the upmost example of "working with you" and not "working against you." Thanks for help Paul!

Amazing service

Paul was very thorough with explaining and walking us through the, sometimes confusing, process of buying our car! He was personable yet maintained his professionalism. I would recommend his services again and again!

Paul Reisterstown Jr. awesome sales man

Paul was extremely upbeat and helpful. He is one of a kind and is definitely in the right role for his personality! I was hesitant about going through with the purchase but paul made everything as smooth and as easy as possible. He deserves an extra bonus.

Vote Paul Reis for President! Yes, he's THAT good.

I went to Shannon Motors in a bad mood, because my transmission on my beloved Saturn finally gave up. I didn't want to buy a new car, but I had no choice. First, Paul completely cheered me up with his remarkably positive attitude, then he spent a significant amount of time figuring out exactly what sort of car could make me happy. He called back in the timeframe promised, and said, "You are going to be VERY happy!" I was - lower payment, lower interest rate, the exact make and model I asked for, and most astonishing - a more-than-fair trade-in credit for my disabled Saturn. (And he risked life and limb to drive the poor Saturn wherever they planned to store it, because I refused to get back into the "death trap".) When it was time to finalize the transaction, Paul went out of his way to make my life easier - he offered to pick me up and drive me to the dealership, and he cheerfully tagged along when I insisted on a lengthy test drive. (I wanted to be sure about the car!) Finally - and most impressive of all - two days after I bought the new car, I realized I left something of value in the old one. Paul tracked it down and drove out to the storage facility to retrieve the item. I say, Vote Paul Reis for President! He gets the job done! Or at least, ask for him next time you need to buy a car. :) Thanks, Paul!

My sales rep. Paul Reis was outstanding, and very helpful.

At first I was sceptical about using a dealership that only sells pre owned cars, but Shannon Motors defenetly changed my mind. My sales representative Paul Reis was not only helpful, but appeared to go out of his way to help me. I'm very grateful.

Paul Reis good sales

Pauls Reis got me a car for nothing down. Good stuff.

Excellent customer service

I went to Shannon motors yesterday to try to get my car fixed...I was treated so kindly by the staff and felt right at home. Paul Reis is an EXCELLENT salesman...he's very kind and caring about his customers that come in. He is an asset for this company and should be highly praised for his dedication and great salesmanship...GO PAUL

I am very satisfied with the customer service provided

Jarod, Stephen and Kevin (from service) have treated me with the utmost respect. They have been very helpful with all the questions I have and had. I have continuously received the same customer service everytime I call or go in. With a couple bumps in the road which is expected we are all human I am proud to say I am in a safe, new to me, reliable car which I went in for and they made sure I left with! Thank you guys!

Great Expierience

Great staff and a special thank you to both Ray Deluca and Jarrod Toled. Both of them truly went above and beyond to help me with my purchase. As with any dealership you can have avoid orbad experience. These two gentlemen made mine GREAT.... Thank You Again

Purchase Expierience

Great Expierience at the Johnston location. Ray in Sales and Jared in Finance went above and beyond to help me purchase my 2010 Expedition, even though it was difficult they succeeded!!!!! Thank you all the staffs and especially both of you !!!!! John M

lemon with no aid !!

leased a Nissan murano from shannons a year ago . also in the price was their warranty for additional 1700.00 . but the catch is every time you use tie warranty they charge you 200.00 !! well in 6 months I was back at 1200.00of pocket with an additional 300.00 for a power steering hose .!! this place will not stand by their cars !! I plan on going elsewhere in the future

Great Service & Very Helpful. Thanks Shawn!

Shawn S. was very helpful in my car seach. He gave me several options to choose from and was able to answer every question for me with ease. Thank you so much!!

Awesome

This is a great place to come and get a car. The workers are absolutely wonderful. Hamlet was awesome and patience with me. He made this transition easy and not stressful.

Shannon Motors Review Summary

I went to Shannon Motors because having worked in the automotive dealership world preveiously, I was familiar with this dealership! My sales rep was Shannon Sousa! She was beyond amazing!! She and the entire financial staff at Shannon Motors helped me get into another vehicle when I was in an emergency situation after my 2002 Buick Regal had seen a sudden death just days before!! The entire staff was beyond helpful and so reassuring especially when I was in the worst emotional state of my life having to go through the ordeal of getting into another car. But the staff at Shannon Motors was patient, supportive, and over the top professional!! I will be forever grateful beyond words to the entire staff at Shannon Motors!!!

Excellent service

Can't say enough about the pleasant experience dealing Jarrod Toledo here.. He was very friendly, knowledgeable and easy to speak to. . I would definitely recommend him to a friend looking to buy a used car. The other people throughout the staff involved also were just as nice and friendly. This was a very comfortable experience and everything about the car was explained in detail along with extra help on explaining the options of buying a extended warranty.

Most helpful dealer ever!

Shannon motors is an amazing place. I went there skeptical due to a bad experience at a previous dealer and they went above and beyond my expectations. I highly recommend them! What are you waiting for? Go get your new car today!!

Fast and Very Polite

Shannon Motors has helped me Twice. The origional approval of my car came just in time for me to start work and allowed me to increase my credit score. Than I was in an horrible accident and they replaced it with an even better car. Jarrod assisted me both times and he was AWESOME

Fairly average dealership, but had a good sales experience.

Seems to be some split opinions here, so I'll voice my own experience.After being in an accident that was not in any way my fault (two other cars collided, and one pushed the other into mine from another lane), I had to replace my wonderful Honda Accord. We went to Shannon Motors after hearing they can work with less than stellar credit (ours was around 620 after some history with student loans, buying a new home and other incidentals).We went to the Providence location and was treated well by Daquiri, a sales rep normally stationed in Johnston. They were able to secure a loan for us but wanted to offer us a 2012 Ford Fusion (in my opinion, the worst car on their lot - by their own website, it was the oldest model available). I noticed a 2013 Toyota Prius for the same price, and received no hassle about changing to that car. Great sales experience, the price is right about where KBB shows this model, and the financing terms were acceptable.Our only less desirable experience so far was we have had the car for over 2 weeks and have not yet heard back regarding the new license plates or registration. I literally just today called Daquiri to find out what was going on with this, and was referred to another person who was handling that (this is standard in the auto industry... sales sell the cars, and the back office deals with the minutia).The car is great, the terms were reasonable, and the only negative I can cite is that they didn't call us to let us know about any hold-ups with the registration, or to pick up the plates. I am following up with them this week but I do feel they should be more proactive about this sort of thing. It's just sensible "360-degrees" customer service.

a bunch of crooks.

My first car gave me little information never wants to give me interest rate I paid $400 a month for a 2009 Hyundai 100,000 miles total cost 17,000 DO NOT COME HERE FOR A CAR I AM WARNING YOU

Great

I was approved in minutes. Daquiri was very patient and awesome. She made this transition as smooth as possible I am grateful to have made this decision. Thank you all for the help.

Horrible customer service

I have a car though this place and their lack of communication is terrible. The first time I have a problem and asked for a manager the sent me over to the customer relation person who said they would call me back. 2 months later she has still not returned my car! I asked them 1 month ago to chance my car from MA to RI. They told me they don't need anything. When I call back they want money to transfer the plates and they would take care of it. I paid them the 15th and they tell me on Tuesday that they now need a copy of my license and new policy. Why was I not told that 2 weeks go when I made the payment. Their service has been horrible and EVERYTIME its costs me MORE money. This is after the 1500 dollars in repairs I have already made to the car!

awful, deceitful con artists

Do not give your deposit before you see your sales contract. I made this mistake gave my deposit then was given a sales contract $2300 higher than agreeded plus tax and fees that i was told were included. No customer service they say they will return your call but they dont. They give you an estimated promissory note and even if you ask and pay for an exact total they will still charge you more at their discretion. Their employees are not held accountable, i was told people make mistakes I would still have to pay a balance even though the error was on their part. Avoid this place!!!!!

save yourself the grief

Do not give your deposit before you see your sales contract. I made this mistake gave my deposit then was given a sales contract $2300 higher than agreeded plus tax and fees that i was told were included. No customer service they say they will return your call but they dont. They give you an estimated promissory note and even if you ask and pay for an exact total they will still charge you more at their discretion. Their employees are not held accountable, i was told people make mistakes I would still have to pay a balance even though the error was on their part. Avoid this place!!!!! It gets better. I went and paid the difference to pick my plates and the admin key needed to control the computer in the car. I was told originally i had the admin key but when i tried to reset the settings we found i did not but i was assured by the sales staff they would have it at their main office when i picked up my plates. Shocker they dont have the admin key and according to Todd (who i was told was the mamanger of Shannon motors) sales people can tell me what ever they would like over the phone if although he admitted they believed i had the admin key they arent willing to replace it. They will reset the system for me but if i ever want to do it again ill have to pay ford. Just another thing i was lied to. My bad for trusting what the sales person told me.

Great experience!

I needed a car and was directed to Shannon Motors and to speak with Jarrod. From the minute I talked to him I knew this experience was going to be good. He made everything easy and was so friendly and professional at the same time. Within a two hours or less I was heading out the door with a car. The gentleman I dealt with when I had to sign the rest of my paperwork was friendly and explained each paper as I signed and was always ready with an answer when I had a question. So far two for two so watch out service here I come. Jarrod Toledo is the best. I would and will be recommending family and friends to visit.

my experience was great

My sales person was great. His name was Hamlet Lopez. He worked with me until i got a car. He even came on his day off to make sure the final sale went smooth. Thank you so much. Jarrod also helped out as well.

good help in everything i needed

Had a problem with my old car were it didn't work he got me right out and in a newer car so happy with there service

Great customer service front sales , finance and maintance

Confident , professional , easy to talk with , NO GIMMICKS and NO LIES . Warranty on vehicles helped . Choose a car for my budget that I could afford

Very Helpful

Took care of all my request and helped me find the lowest and most affordable deals. Provided me with personal recommendations and great customer service

Two Thumbs Up

Excellent salesman and his manager Jarrod was even better!! Very professional and such a pleasure to work with!This was the best treatment I've ever experienced when buying a car.

Great Experience

Jarrod helped me with my purchase of a Dodge Ram. He was very knowledgeable and great to work with. I had a great experience doing business with him. The only disappointment I had was when I was not notified earlier that I had to take the vehicle to get a vin check. I paid in full for the registration and took the truck home the same day. Jarrod told me I will get a call once the plates are in in approximately 2-3 weeks. I got a call 3 days before the temporary plates expired and had to miss a day of work to get the vin check done and get the plates.

Disappointed

Went to the dealership on the last day of August expecting them to give me somewhat of a good deal. Drove from Boston to find that they would not negotiate on the price of the vehicle I was looking at (a 2011 Ford Explorer) and their offering for my trade (a 2007 Ford Explorer). Their offer on my trade was around $2500 below KBB/NADA trade-in value and they refused to give me any more for it - and they would not budge on the price of the newer Explorer either. Their reasoning for refusing to negotiate off of asking price on the newer car was that it was priced reasonably, which it was, but I expected that they would have negotiated on my trade-in with me to earn my business. I did not feel comfortable leaving the ball in their court for the entire transaction and was hoping they would negotiate on the trade because I really wanted to buy their Explorer. I told Shawn that I would like to see a higher offer for my trade, made sure he knew how interested I was, and emailed him some figures - never heard back. This was last Friday. I was very close to buying the car but it did not seem like they were interested in making a sale.

Great job Jarrod

My boyfriend financed a car from Shannon motors, he was approved for the loan instantly. The selection was a bit slim and the prices were high due to his low credit score, but jarrod countined his search until he found a car we were happy with. It's been over 6 months now and my boyfriends credit score has risen a great deal :) We can't wait to come back in the new yr to buy a newer car with lower payments ! Thanks for everything Jarrod. Tessa - Joey

MY Experience with Shannon Motors

Our current experience with Shannon Motors was a joy to be had..We found Jason , our Sales person very knowledgeable and and a desire to be with..We had no problem financing our new car it went through without a hitch..If you are looking for a new or used car I strongly recommend Shannon Motors and especially Jason ..

possitive experience

Shawn was very helpful in finding a car and financing. We were worried that we wouldn't get a decent car and were more worried about the financing. Shawn and the financing company worked with us with the down payme t and affordable weekly payments. Over all it was a great experience!!!

Great service

Jarred took great care of me at Shannon motors. He found me the best deal that I could afford. He also did not rush me he took his time. Thanks jarred .

thank you shannon motors

would like to thank bobby on helping me getting my first vehicle, Would recommend him if your looking to finance a car for the first time. A+

Killingly shop

I would recommend the dealership off of killingly. I began the process at reservoir ave and the salesmen there weren't professional at all but I then got in contact with the killingly dealership and they were amazing. Very fast, polite and professional. I highly recommend that dealership.

Excellent Customer Service

We had a great experience and walked out with an amazing vehicle. Shawn was a a big help. Jarrod went above and beyond to make sure we could take our new vehicle home. Thanks for all your help.Melissa and Jon Bennett

Praise Jesus!!!!!

Thank GOD shannon motors gives people with less than perfect credit an opportunity to drive a nice car. All the people i dealt with were very kind and helpful, thank you!!!

Brought me to tears!

Told Carmine Cario what I wanted on Wednesday. Thursday he descibed the vehicle. I was speechless, moved to tears! Drove away on Friday sight unseen!

never again

they sold my husband a car two months later things started to go on it i called service and they would not work with me on times to get the car in the were all complete jerks finally i got an apportionment and would you know of course it was out of my service agreement and they wanted me to pay for everything they are very shady there.

Excellent help and support

They were helpful in finding a vehicle for me to be able to get around. They also provided me with advice on how to improve my credit.

Fast, and Easy...

The experience was awesome. Jarrod was very approachable and dedicated to helping us find a car that fit our needs and budget. With his knowledge of finances and the Shannon Motors core values at heart he made it all work out and we left in a new car. Jarrod Toledo is amazing and anyone looking should go to him and the staff at the Johnston location.

very good

We enjoyed our dealing at Shannon Motors with Carmine CarioHe helped us with getting a good car for our daughter, thank you, very very helpful

Awesome

Carmine was wonderful took time with us and left with a great suv I was stunned he worked miracles would go to Shannon Motors again.

Great Experience

Not only did Shannon have the EXACT make/model I was looking for, the car was even better in person. I was given all the information I asked for, no nonsense, up front, sales person wasn't condescending or obnoxious like most in my past experiences. He gave me all the pros and cons of my financial situation. He basically went the distance to help me get the car that I really wanted. The entire experience was great overall, was a very relaxed and comfortable atmosphere which was the best part. I'm in love with the car I bought, as well. I highly recommend, that if you are in need of a car, go to Shannon and ask for Mr. Jared Toledo.

The joy of buying a car with shannon motors

This was the best experiance ever buyinga car! The staff was wonderful, Carmine was such a pleasure to do business with, all the staff was amazing! I love my new car so much! I won't ever go anywere else and highly recomend shannon motors. Thank you all for a great deal as well....wow!

Great dealership

Went in on a Saturday and had the vehicle I wanted at the price I wanted on tuesday! Jarrod Toledo made everything as easy and possible! And fast!

car repair service

here is a shout out to all of the auto body staff,,,, they have always been up front honest very dependable and reasonable,,,, when buying a used car you can always expect something to go wrong along the way. but when you buy a used car from Shannon motors and you need to resolve an issue their highly trained mechanics are always there when you need them they will not only resolve your issue but their confidance and kmow how make leaving the shop a whole new experience. sertously I always feel good to know their always there....

Absolutely Amazing

I highly recommend going to this dealership. Have been going here there and everywhere looking for the right fit and Shannon Motors takes the prize. The customer service is beyond satisfactory and I feel very comfortable coming to thIs establishment.

over all very satisfied with customers service in johston

Jarrod took the time out to explain sum things to me i truly appreciated him i find him to bee not only gorgeous but carries himself in a very professional manner i will refrere any one to jarrod jessica was very professional & very kind to me even when i came off very rude she still stayed very kind i thanked her. These 2 people should be awarded for there kindness working 4 shannon motors

larry great experiance

recently my family and myself went to Shannon motors to test drive a vehicle, we were searching for a dependable reliable mode of transportation, you see in my family I have a terminally ill sister along with a mother whom is batteling breast cancer not to mention a family of my own and no way to get anyone anywhere so our need for such a vehicle was crucial, while at Shannon motors I met a salesman named carmine. when your buying a car you expect to deal with salesmen who will promise you the moon and only deliver crap just to make a sale. but that is not what happened with carmine when he spoke with me it seemed like he genuinely cared he had promised to put me in that dependable and reliable vehicle and that is exactly what he did, I now have a great car that helps me fulfill all of my families need, I also have affordable payments and peace of mind, so to anyone looking for a vehicle talk to carmine you will not regret it, they also have a great service team who is always there to service any needs pertaining to your vehicle,,,,

salesman went above and beyond

Jason was great. I have a very trying schedule and Jason worked with me and made the experience go very smoothly and without any hitches. I will definitely recommend Jason and Shannon Motors.

Good Experience

The people who work at Shannon Motors in the Johnston dealership were friendly and helpful. Carmine was easy to work with and answered all our questions.

Wonderful experience!

Last year, after after weeks of looking for a new car, I finally gave in and went to Shannon Motors. I was very hesitant at first because of what I have heard about them in the past but I was running out of options. Jay was so helpful and got me into a car that day. My credit wasn't great so I was leasing my 2005 cobalt. Last week, after having my car for a year, a problem with the exhaust came up, my car was so loud and uncomfortable to drive. I took it the dealers right away, really not sure what I could do about it. Well Jay had told me a year ago, if I payed all my payments on time and opened another line of credit, it would help raise my credit and possibly get me into a better car (because at the time I couldn't afford too much and wasn't terribly excited about the cobalt.) Needless to say, once again he had made my car buying experience wonderful, he got me a better car that day (because I listened to him and raised my credit.) not only did he make the experience stress free, but he helped me through the entire process step by step, since car shopping tends to be a very overwhelming thing. Would definitely recommend to friends and family!

hit or miss

When we walked in we were greeted fast & kindly however the first salesman we spoke to didnt explain the program well didnt call us when he got our approval and even lost our paperwork and paystubs however when i called a week later i got to speak to a wonderful sales man named jim he found what info he could he called me the next day told me i was approved and what down payment i needed depending on what car i picked. When we went in to meet with him he was very professional informative and kind he corrected the paperwork redid everything very quickly thoroughly explained everything and got us into a new car the same day he was incredible i am so happy with the service we received from that point on.

Excellent

He very nice and kind and very helpful and understanding, he helping me out a lot for today service I'm appreciated much and I would recommend him to my friends

Great experience

Jarrod was our salesman. Very friendly. Great personality. To me the sales rep is 50% of the deal. I definitely will recommend Shannon Motors. (And Jarrod).

Buying a used car

just bought a used car from Shannon Motors. Awesome experience! Was a little apprehensive before arriving but Jarod was super helpful. Friendly and knowledgable. Got a real cool SUV in my price range. I would recommend Shannon Motors to everyone. Glad I went there

wonderful

Jarrod made me feel comfortable in my first time buyers experience. Jarrod helped me to find a beautiful Hyundai sonata. He was also wonderful with communication.

It was a great experience!

I would highly recommend Shannon Motors if you are looking for a dependable used car. Car shopping to me was intimidating, overwhelming and something that I was not looking forward too. Ed Fernandez and the team at Shannon Motors took me by the hand and within one week found me a dependable, low mileage, used car with all the perks I was looking for, and most of all it was reasonably priced. Ed handled the sale with the greatest of ease, then Bill in the finance department handled the financing and helped me set up payments that will assist me in building my credit. There was no high pressure sales, no gimmicks, just sound, honest advice, which made my experience joyful and easy. I will definitely go back to them again!

my experience left me unsatisfied and unhappy.

They convinced me to sell me original truck only for 800 when the value was 2000 and had me take 400 out of pocket. As soon as I brought my their truck home I soon realized it had something wrong with it. And I brought it down there twice for them to tell me nothing is wrong with it. I have had it seen elsewhere and they have told me there are quite a few things wrong. I pay over half a grand including the payment and insurance for a truck that shakes when I drivers the abs breaks come on randomly causing a safety hazard. And still they say nothing is wrong with it and refuse to fix it. They are scam artists.... I advise GO ELSWHERE!

Don't be fooled

Got "pre approved " sounded promising; that I was going to walk in sign and drive and that was far from the case. Long story short. If you don't have a GREAT credit score they will throw you something in something they want to unless you put downAlot of money. It's a joke and the Guy ED on resevoir can't control his emotions and thinks he knows it all. Better off going to big time dealer rather than deal with amateurs. Good luck. After I left with the cash I had IN HAND and they saw I wasn't ditching out more cash and left. By time I got home i got like 4 calls and a voicemail.

Great Dealership

I had an amazing and easy experience with James Mello at the Johnston Location. He worked hard to get me into a car that I would've never thought would be my first car. I appreciate the hard work from the friendly staff. They made my first car buying experience enjoyable. Thanks again !!!!

love shannon motors

you guys were the best got me and my husband in another car. james mello was the best guy that help use 's out thank you.

awesome experience

I just recently purchased a used vehicle through Shannon Motors, Bobby Giguere is an awesome car salesman! I would highly recommend going through him when looking into buying a new vehicle.

Started out bad but ended up good

Had a hard time at the Providence office. The guy Eddie that works there is absolutely a xxxxxxx and tries to throw you in a car that is about double its actual worth. terrible guy to do business with. On the other hand at the Johnston location a very nice guy Carmine was able to help me and get me in a nice car and explain the process to me in great detail. I would only refer people to the Johnston Location. Stay away from Eddie at the Shannon Motors on Reservoir Ave

Awesome used car experience

This was my first time buying a car, and I had a great experience! James Mello helped me stay in my budget, and leave with a great car! He wasn't pushy, and really went out of his way to fit my needs. I'm a grad student with little credit, and I still got what I needed. And I love my Ford Taurus :)

the best place to get a car.nice people's there

thank so much for james mello he help me and my husband out with a car ,shannon motors is the best. i would recommend to friends,family .

Delightful experience

After getting turned down by most of the dealers in RI because of my bad credit, I went to Shannon Motors and met Carmine. Not knowing my credit situation, he treated me with respect and professionalism. After a few minutes, I knew I made the right choice by going there and before I knew it I was already approved and got a good quality car the same day. I would recommend Carmine at Shannon Motors to anyone who has credit problems, needs a vehicle and also wants to build up their credit for the future. Thank you Carmine, you were awesome.

Great experience for local dealer.

The Shannon Motors in Johnston had what I wanted, a newer Maxima with a decent price. I went in and met directly with the manager, he didn't haggle me. Jessica in the office was pleasant. She answered my annoying calls of when everything would be done. Surprisingly I had no issues. I've been driving my car everyday and LOVE IT!! Thanks!

Everyone deserves a second chance

After many years of having good credit, I hit a bump in the road, I ended up losing my car... With a repossession in my credit report getting a car was next to impossible.. Then I went to Shannon Motors in Johnston despite some of the rumors I heard and I am very happy that I did. I was able to get a car despite my credit and the staff was pleasant especially everytime I've been in to make a payment, Gianna is so pleasant and helpful!! I am quite happy with my purchase!!

Friendly & Professional

In the past few years I have had some financial hardships, I purchased my first car from Shannon Motors in 2010 they were professional and non judgmental about my financial woes. The first car was a 2005 and recently I was able qualify for financing to up grade to a 2012 vehicle. Carmine was the sales associate that I dealt with on each purchase, he and the entire staff were friendly and professional. It was a pleasant experience dealing with Shannon Motors.

DEATH TRAP

I WAS SOLD A DEATH TRAP A 2009 NISSAN ALTIMA WHICH WHEN I DROVE ON THE HIGHWAY IT WENT FROM 60 MPH TO 40, I HAD MY GRANDCHILD IN THE CAR WITH ME AND A TRUCK ALMOST HIT THE BACK OF MY CAR BECAUSE OF THIS. I TOOK IT TO SHANNON MOTORS AND TOLD THEM AND THEY TOLD ME NOTHING WAS WRONG WITH MY CAR. SEVEN TIMES I BROUGHT THIS CAR BACK WITH THE SAME PROBLEMS AND MORE ADDED ON THEY STILL TO ME THERE WAS NOTHING WRONG WITH MY CAR. I THAN TOOK IT TO A NISSAN DEALER WHICH I MAY SAY THE BEST PLACE EVERY. THE TOOK MY CAR AND INFORMED ME IF MY TRANISMISSION WAS BAD AND THE MILES WAS UNDER 120,000 MILE, NISSIAN WILL COVER IT FOR FREE AND GAVE ME A RENTAL. WHICH SHANNON MOTOR TOLD ME BASICALLY TO DIED IN THE CAR WE ARE NOT GOING TO FIX IT. I HOPE THAT NOONE EVERY GET A CAR FROM THEM. IF YOU DO DECIDE TO GET A CAR FROM THEM PLEASE, PLEASE DO NOT TAKE THE CHANCES OF PUTTING YOUR CHILDREN, GRANDCHILDREN OR ANY CHILDREN IN THE VECHILE BEFORE GETTING IT INSPECTED BY A TRUE DEALERSHIP. THERE IS MORE TO THIS STORY BUT I FIQURE YOU CAN GET THE NATURE OF THE DEALERSHIP FROM THIS ONE STORY. IF YOU NEED MORE JUST ASK.

Paul Reis awesome salesman

I went in with no money and a suv that I had financed and still owed money on. Paul helped me the whole time he was professional courteous and looked out for my interest. I went their had to leave to drop someone off at work. When I came back later that day to pick up the vehicle we were doing paperwork on not only did he get me a better deal with another financing company he also got me full coverage on new vehicle and all within my price range. He went above and beyond to make this process easy for me. I would recommend you go see him only their.

Pleasantly surprised

wanted to start by saying that I have horrible credit and didnt know where to begin when my car broke down. I am like everyone else at one time I had perfect credit but life happens and I was unable to keep my credit in good standing. I knew I couldnt go to a regular bank so I searched bad credit financing and Shannon popped up. I was very put off by the reviews but remembered hearing one time that if you have a good experience you may tell one person but If you have a bad experience you tell everybody. So I ignored the reviews and gave them a try. All I have to say is thank god I did. I met Paul Reis at the Johnston location. His knowledge of their programs and how to work the banks against each other to get the best approval was amazing. Within 1.5 hours I am driving my new car with a lifetime warranty and on the road to rebuilding my credit. He also went as far as to give info on additional on ways to improve my credit score even faster. Im telling you I am proof that everyones situation is different and unless you give them a try you will never know. Take my word this is the person you want to sit with when you buy your next car.

How buying a car SHOULD be

Everybody who has ever shopped and bought a car through a dealership knows it can be a nightmare...Shannon Motors completely changed my mind! Very smooth and efficient but id like to give the most credit to my salesman Paul Reis.He worked with me from the time i shook his hand hello til the time i shook his hand after i got the keys to my car.He was knowledgeable and went out of his way to get the best vehicle i could for my price range. I will be sending as much business i can to them and i will be telling to ask for Paul.

Pleasant surprise

I wanted to start by saying that I have horrible credit and didnt know where to begin when my car broke down. I am like everyone else at one time I had perfect credit but life happens and I was unable to keep my credit in good standing. I knew I couldnt go to a regular bank so I searched bad credit financing and Shannon popped up. I was very put off by the reviews but remembered hearing one time that if you have a good experience you may tell one person but If you have a bad experience you tell everybody. So I ignored the reviews and gave them a try. All I have to say is thank god I did. I met Paul Reis Jr. he has been working with improving peoples credit and getting them great financing for 15 yrs. His knowledge of their programs and how to work the banks against each other to get the best approval was amazing. Within 1.5 hours I am driving my new car with a lifetime warranty and on the road to rebuilding my credit. He also went as far as to give info on additional on ways to improve my credit score even faster. Im telling you I am proof that everyones situation is different and unless you give them a try you will never know. Take my word this is the person you want to sit with when you buy your next car.

How buying a car SHOULD be

Everybody who has ever shopped and bought a car through a dealership knows it can be a nightmare...Shannon Motors completely changed my mind! Very smooth and efficient but id like to give the most credit to my salesman Paul Reis.He worked with me from the time i shook his hand hello til the time i shook his hand after i got the keys to my car.He was knowledgeable and went out of his way to get the best vehicle i could for my price range. I will be sending as much business i can to them and i will be telling to ask for Paul.

Great Experience

We got exceptional service! We worked with Paul Reis and Bill Hinckley and they answered all our questions perfectly! They made me feel welcome and we got a great deal on our 2008 Maxima. This is our 2nd vehicle from Shannon Motors and we would highly recommend to anyone who needs to rebuild your credit!

great experience

I needed a new car and I have bad credit, so I saw an advertisement of Shannon Motors and they said they guaranteed financing. I thought I'd give them a try...I called and spoke with David Bruscini and he told me to come right in and he would let me know what they could do for me. Everyone there was very friendly. I had a little problem with a down payment and insureance but they worked very hard to get me financed...I drove away the very next morning with a newer car and a good outlook for the coming years...I would definitely recommend Shannon motors to my friends and family...

Good Experience

I was not sure what I would qualify for since my credit was not the best. I saw their commercials frequently, and decided to stop in and see.I read some reviews, but often not, you can't always count on reviews, so I decided to stop by for myself. I looked at several cars, the salesmanwas patient with me, and practically did a backflip to get me financed for a vehicle. Thank You, Paul and the staff for your assistance.

rebuilding credit

I came to Shannon Motors in Johnston to purchase a car and in the process to rebuild my credit.. Bobby the sales rep has been very helpful. The overall experience has been a positive one. Should you ever need a car and your credit is not satisfactory than I would suggest visiting Shannon Motors..

GREAT SERVICE, VERY HELPFUL

HELPED ME GET INTO A GREAT USED CAR. WILL RECOMMEND!!

Tyi & Avery mcintyre

really great customer service , friendly steven was awesome along with Paul

My New Car

I just have to say they have made my car buying and financing so easy..They took all the weight of it off my husbands and my self they did EVERYTHING!!! It was awesome start to finish and the best part I get to leave with my new Escape :) The team here put there all in everything right down to helping us with keeping our children occupied.

THANK YOU

I was in an accident and Shannon Motors helped me get into another car very quick and easy. Thank you for the hassle free experience.

wonderful experience!!!!

I had a great experience. The salesman that I spoke with was very friendly and welcoming her helped me out as much as he could with little that I provided. He made my experience wonderful two thumbs up!!!

I had a great experience with Bobby

Everyone was very polite and helpful. I would refer Shannon Motors to anyone I know looking for a car. My call's where always returned the same day.

great service

so happy I got approved through Shannon motors. they people were very polite and nice

Great customer service!!

I needed a dependable car for transportation for a job that requires me to be there regardless of conditions. I had a old car with a lot of problems. Rhode island was about to have its first storm and I drove by Shannon motors and saw a sign for reliable cars. I walked in and was immediately greeted by the receptionist and Dave. Dave was very personable and understood my situations. I was hesitant in making a choice to take on payments but Dave and his manager provided the comfort I needed. I am overall very happy with the service and of course the car I selected. My relationship with Shannon motors started on the right foot and looks to be a bright future. I recommend anyone come to Shannon motor and also see Dave for great customer service. I am very happy with my experience.

Love my new car

Jay got my husband into a new vehicle that we fell in love with, we had such a great experience I will be back in a few months to buy from him again when I am ready for a new car.

Thank you!

I bought a Car from Bobby at Shannon Motors, although I was very nervous to buy a new car, he was really great and helpful. He mad the car buying experience a good one along with getting me into the car I want even though my credit is not the greatest.

Thanks Shannon Motors

My friend had recently bought a car from Shannon Motors and told me about how helpful everyone was and what a great experience she had. My husband and I are now in the market for a car and figured we would come in and take a look. We spoke with Jason and he was able to get us into a great car that I love. The finance manager Scott was also very nice and helped us get the lowest rate a best payment from all the banks they work with! Thank you so much Shannon Motors!

Great Experience!!!!

I just purchased my 2006 Ford from Shannon Motors in Johnston. My Sales Advisor was Jay and I highly recommend him. He answered all of my questions and if he didn't know the answer he found it out for me. I came in with credit problems and Jay got me into a new car. I had a great experience with Shannon Motors!

great used car buying experience

I have a challenging credit situation to say the least and the staff of Shannon Motors went to enormous lengths to ensure that myself and my family were able to get into a safe, reliable vehicle. Paul and Scott are the best!!!!

Glad I came into Shannon Motors

Can't imagine purchasing a car anywhere else. Prior to coming into Shannon Motors, I had been to 3 other dealer ships looking for the exact Nissan Murano I wanted. I was searching and searching and finally I came across one I was interested on Shannon Motors Website. I went into the Johnston location and I fell in love. My salesmen Paul and the finance manager Scott was so helpful and explained everything. I have never had such an easy stress free car buying experience!!!

bought a new truck

I was very pleased with the variety of vehicles. everyone was extremely helpful in the buying process. I would definitely recommend anyone to buy a vehicle here.

Shannon Motors best Used car Experience and buy!

For a while now I have been looking for a way around my credit problems to get a car. Shannon motors but more importantly because of Wayne and Paul I am leaving with my new car within 48 hours of my first visit. I couldn't possibly explain exactly how pleased I truly am with my overall experience through this review alone. The honesty and integrity I have been provided with from Wayne leaves me with confidence and 100% belief that I am driving away with what I deserve, I am more than happy with my experience at the Johnston Shannon motors thanks to their staff. Thank you Wayne, Paul, Alicia, and Scott for guiding me in the right direction. They go further than "just making a sale". They will do the same for you as well. Go to Shannon motors in Johnston for a car buying experience greater than your highest expectations! -Elyse Pellegrino

Just bought a car

I came to the Johnston Shannon Motors to buy a car today, my sales person was Paul Reis and he was a great help and got me into a safe and reliable car. I will be sending all my friends here to deal with Paul.

Overall great experience

I recently visited the Johnston store where I had an over all really great experience, everyone was very helpful and motivated to get me into a new car and the process was a lot easier than I thought it would be. Thanks again Shannon Motors.

Everyone over here at the Johnston RI

Everyone over here at the Johnston, RI Shannon Motors were very friendly, helpful and efficient in helping me purchase a car! Can't thank the staff enough for the courtesy and genuine care shown in getting me approved and out the door with a vehicle the same day!

Shane & Shawnna Dimon

I have been a Shannon motors customer for two years now and have never had a problem that was too small or too big that they could not fix. they are very reasonable and will work with you until you are satisfied with everything you are looking for in your new car. I would recommend the buying of a new car here for anyone. I have purchase two cars from here now and have no issues with the first one in two years if I did I believe they would fix it no questions asked. shane dimon valued customer since 2011

You'll be a fool to buy from Shannon motors

I was not please with the service I received from Todd Pereira. He was very rude and very disrespectful, he really should not be working with people. I have purchased 1 other car from shannon motors, that was a good experience, but this year, they had made unauthorized withdrawals from my account. I will never buy a car from them again nor will the 27,000 people that follow me on Twitter!!! Good luck with your sales now!!

This dealership is an utter nightmare and I highly...

This dealership is an utter nightmare and I highly recommend passing them by. If you need a buy here pay here there are many other options in the state that function much better than this...My husband and I went in to look at a minivan we saw online. First off, the website is almost impossible to navigate. Funny thing is, is that even their own staff don't know how to use their site nor do they have a separate inventory page that lets them know which lot their cars are on. So be warned. You may show up at one lot and the vehicle you may want to see may be at another lot. BUT, of course in the mean time they have their lovely salesmen ready to try to suck you into their spiel of how they guarantee financing So while we decided to see what this dealership could offer, suddenly we couldn't qualify for any "out of house" financing. Then the great salesman asked if we would take a car. So I made clear up front, no car. Minivan not negotiable. I have a child in a 250 lb power wheelchair...where do you put that in a car?? So not only did the salesman not listen, he was rude. He told us "with our credit profile we were not gonna qualify for what we wanted". Ok, so then he throws this "in house financing" at us.Then the financing person calls and says she may have a bank and suddenly we don't qualify for in house financing. Then he tells us the bank denied the loan, so back to the in house finance crap again, but now he wants a $4000 deposit. At this point I want to spit on this guy. He then told me that obviously I haven't bought a car w/ my "bad" credit before and I needed to go around other dealerships and get a wake up. We left basically told him to take his "deal" and shove it. We went to another regular Honda Dealership (Colonial in Dartmouth, Mass). The salesman treated us w/ total respect. The finance manager got us a normal loan w/ regular terms for a 2010 Odyssey. Shannon told us we couldn't qualify even for a 2004 Odyssey. BUT here is the huge warning!!! A month after we left Shannon Motors they kept running my husband and my credit files looking for financing (3 weeks after we bought the 2010). Doing that they keep leaving "hard credit requests" which stay on our files for 2 years and damage our credit scores!!! Am very angry and plan on filing a complaint against them thru BBB and possibly RI Attorney General's Office. BE WARNED AND RUN FAR FAR AWAY!!!

Look, lets be realistic. This is pretty much a predatory...

Look, lets be realistic. This is pretty much a predatory car lot that throws out loans to people that have very poor credit that are considered extremely high risk to loan to. The reason they are so effective is because this is the LAST resort for people with very bad credit. At this point most people in that situation dont care about what the car is, what the price is, or how kind the salesmen are. They just need a car and need one now. They wont budge on prices because if you dont buy it, they will find someone that will in the long run. Its Rent A Center but instead they sell cars. Walking into this place you smell the stench of desperation from people that need a car.Just remember that they are not there to sell cars to people with great credit that can go to a real dealership. They are there to deal with the desperate. Their rudeness shows this 100% they dont care because if someone is purchasing a car through Shannon, this shows they have no where else to go.I purchased a car through them and of course I was desperate at the time and knew I was paying top dollar for a bottom of the barrel car, but I had no other choice. It kills me inside every time I make a payments for a car that is worthless (I once tried to trade it in and thats the response I got). But for the time being it fills a need I have.To make a long story short, Use this Place ONLY if you CANNOT get a car loan from ANYWHERE else. But expect to take the embarassment and abuse of using a buy here pay here place.

Run Away Screaming Before It's Too Late! I have never,...

Run Away Screaming Before It's Too Late!I have never, in my entire lifetime, encountered such an unprofessional, dishonest, crude, abhorrent, immoral group of individuals at once in a single place of business (if you can call it that)! As long as this review is, I do not even have the time or room to explain how infuriating those people are or all of the incidents that have occured since I walked through their doors in Warwick! They prey on those who feel they don't have many choices due to poor credit or in my case, being unemployed. There are a lot of desperate people in this economy. To the ones in the market for buying a vehicle, please, for your own sake DO NOT GO TO SHANNON MOTORS!! IF I HAVE TO TELL EVERYONE I MEET and go to more "regulatory measures", I will. It has been hell since 9/23/2011 when I signed the loan agreement. I have taken the vehicle back to be repaired 3 times, already (twice for the same thing) in Johnston! One of the times I left my vehicle with service, I called for the first time three hours after I left it. The person in charge of the shop said I was "a pain in the ass", and hung up on me! I called back three times and he picked up the phone and slammed it down. He was extremely rude to begin with. He and all the other employees I had interactions with made my anxiety level go through the roof just with their attitudes alone! I spent a lot of money on a car with 108k miles on it! I should never had to have gone through what they put me through! I regretted giving them the down payment directly after the transaction (which was not refundable). They are the WORST... from the GM, to the salesmen to the God-awful person they have in charge of service. I, mistakenly, wrote a complimentary letter about the finance person to the owner, since, he seemed to be the only person who knew what he was doing when I purchased the car. He turned out to be a letch, as well. He promised my plates and registration would be ready on a certain day and time and they were not until 5 days later after he made such a big deal about getting the sales tax money. They also put GPS's on all of the cars that are loaned. I heard that was illegal. Incidentally, the sale took from 10:30 am until 5pm. I won't get into that day except that I was lied to, ridiculously, by the salesman. I agree that they need to be investigated by every agency that is eligible to do so. I am sure they are breaking laws left and right and just not getting caught. They take advantage of those who are uninformed, as well. I do blame myself for not going to a site such as this or ALL of the other sites that have customers telling the truth about them. I should have investigated further and I would have never gotten myself into this mess. Too late. I just don't want anyone else to make the same mistake. To those who had good experiences with them, I will tell you how lucky you are. If they haven't screwed you over yet, they will in some way, shape or form. I honestly believe their employees write good reviews about them! In any other "normal" business- all of those workers would have been terminated! Even the people in the billing office are extremely abrasive. Clearly, the owner doesn't care how his customers are treated. From the Warwick dealership to Johnston they are all lowlifes. Their iniquitous behavior should be outlawed. Their doors should be closed forever. I knew that I was signing a loan for way too much money to begin with after paying a very sizeable down payment. I felt that was my plight due to my situation. I know people are not perfect. I know that dealerships like them are disreputable. I never expect anything to be 100% perfect. I am realistic about things in general. However, to be dealt with, as a consumer, in such a disrespectful, appalling manner is ABUSIVE. There is no excuse! The GM pretended to be nice for a day because he HAD to or I would have gone to great extremes. Then he finally showed his true colors and acted as though I was "putting him out" when he was merely doing his job to get me a loaner while the vehicle was being fixed (which they apparantly, never do). He told me he would meet me at 8:30am on the day I was to get the loaner. He showed an hour late and pawned me off on another employee who proceeded to stick up for the creep who called me a name and hung up on me! I was there for two hours when I had a class to get to! They do not seem to realize that customers have lives, as well. It is insanity. The GM had the audacity to act like a psycho over the phone when I had my dad call him after they devalued my vehicle in "fixing"it! He must have known he wouldn't have any repercussions for doing so. His threshold for being "nice" was obviously extremely low. One of the reasons I chose that particular vehicle was because it had an automatic starter that the previous owner had installed. Without notifying me first, they took it out of the car because they said that was the reason I was having mechanical problems with it. They flat out refused to put in another one. That says a lot right there. To top it all off, what I have written is not even everything they have done! Purchasing a vehicle is supposed to be a positive, exciting experience. This couldn't be further from the case. Apparantly they are too ignorant to know one key thing in life... KARMA IS A BITCH.

03 MITSUBISHI GALANT

FANTASTIC SALES AND SERVICE TEAM. REALLY DOWN TO EARTH AND PEOPLE FRIENDLY STAFF. EVERYONE THAT WAS DEALT WTIH WAS WILLING TO GO THAT EXTRA MILE TO SATISFY CUSTOMERS.

Way to go deal!

Overall I enjoyed my experience with Shannon Motors, of Johnston, R.I. The approval process was easy based upon my credit approval and down payment offer. The salesman I dealt with was easy to contact and available to contact whenever I called him. The final signings and pick up process was quick and upfront (no beating around the bush). No complaints or issues with my experience! Thanks Shannon Motors!