Shamaley Buick GMC

Service visit

First I was quoted $39.99 for my oil change over the phone when I arrived they told me it was $72.99. They found me a coupon and the oil change and rotation came out to $62.99. The tires were to be rotated and balanced. When I left the dealership and was almost home my tire pressure light came on. All four tires were low on air. This will probably be my last visit to your dealership. This is probably the worst service I have ever received from any dealership.

New Sierra 1500 SLT Owner

Shamaley Buick GMC and client manager Marino Jerez are top notch, they go the extra mile on Customer Service. You cannot go wrong at Shamaley if you need a truck and all the service that comes with it. Best deal ever, I will be a repeat customer!

Perfect

Where to begin i had gotten a letter for a couple recalls on my buick i called and scheduled an appointment and were very curtious although it took a bit long cause i kept stepping out haha that was my bad i needed to fill out some papers when i kept stepping out mercy (sales advisor) was awesome and would recommend her and bob (car dealers) was very informative.

Excellent service

Excellent service both sales and service!!! Thanks for everything..will highly recommend!

service department is great/professional

I knew there was an issue with my enclave but another service department kept telling me nothing was wrong. I took my car to Shamaley and Kathryn Walker was so incredibly helpful and found the issue right away. She went out of her way to help me repair my vehicle and really listened to my requests. I will never trust my car to anyone else.

Best car buying experience to date!

Sean Collins (Client Manager,Sales) really paid attention to what was important to us and what we liked. He gave us space to discuss things in private when we needed to. His customer service throughout the sale is the #1 reason we bought from Shamaley. Roberto Quezada (Finance Manager) made signing for the vehicle a breeze, he was very patient and was happy to answer all of our questions! Thank you all so much, service like this is hard to find these days!

Excellent service!!!!!

I took my dad's terrain to get serviced on Wednesday May 20, 2015 at 10:30 am. Jason Lynne, whom I have never met, was very helpful and attentive. I told my dad how he was able to give my boyfriend a lift home after dropping off the terrain for us! We were assigned another service advisor and he never called or followed up with us at all.... Jason did 100% of the time....from now on we will be asking for Jason Lynne to take care of us for his excellent customer service. My sister also purchased a 2014 terrain the same time my dad did and I will be sending her to Jason Lynne! Please relay this message to him! To the Shamaley Buick GMC Service Manager all I can say is that Jason is a big star in your department. Thank you again Kat and Juan Lozano

Horrible Customer Service

My wife and I are in the market for a new Acadia. We stopped at shamaley GMC with the intention to purchase a new vehicle. Upon out test drive our sales man was literally falling asleep in the back seat. He asked us if we were just doing research or actually buying. We told him if the numbers worked then we would move forward With a purchase. They brought the "first" set of numbers to us and we knew it wasn't going to work. They seemed like they didn't even want to deal with us. Word to the wise. Never go car shopping just before they close for the night.

Pleasant

I only went for a test drive. The staff were pleasant and the facility was nice. I did not buy and did not feel pressure to do so. I also did not ever hear back from them. Lack of follow up is all too common with car dealers it seems.

Beware of poor service!!!

Do NOT go to Shamaley, Buick/GMC for anything, the worst customer service you will ever come across. My family and I have purchased 4 vehicles from this dealership in the past and we have now have vowed not to go back. The service department is horrible. I had multiple bad experience in the past. I had to take my 2012 Lacrosse in for service (under warrenty), but now I had to take my 2013 Acadia in for 2 recall and was treated even worse then before. It first started after I called Shamaley to verify that the recalls were for my Arcadia. They confirmed with use of VIN and told me it would take a month to get the parts in, 2 months later they called an said they have the parts in and it will take 2 days to do the repairs. We asked if they would provide a rental since the work would take 2 days to complete and I need my vehicle for work. They called me back and said NO to the rental but to have it in at 9 am to ensure that they would have enough time to finish the work in one day. The vehicle was dropped off at 8:30. I decided to call Shamaley after lunch around 1pm to check on the progress. My fist 3 calls went unanswered, during my forth call I was transferred then immediately hung up on me. (which really upset me) I called a fifth time and asked for a supervisor, at this time I was transferred to the service supervisor. I explain what happen with my previous 4 calls, in which he some what apologized for then asked what he can do, I then ask him for an update on my vehicle which he said it was just about done just waiting for them to wash it. I ask if it would be ready by 3 pm so I can go to work, he assured me that it will be done but to wait for a call confirming completion. Well 2:30 pm came along and no call, I thought that maybe they forgot to call since all it need was to be washed. I asked a family member for a ride to the dealership. When I walked into the service department there was no one there to help me so I walked to the casher and explain that I need to pick up my vehicle, she said I had to find a service advisor to help me (more aggravation), I told her that no one was there. She looked over the counter and saw for herself that no one was there. She then walked me over to the advisor desk and began looking for my keys. She found the keys with the invoice and handed them both to me. At this time the 1 of the 4 advisors came from a back to try to assist, but by this time I was already late for work and in a hurry. Later that day I look at the invoice carefully and noticed that Shamaley didn't even start work on my vehicle till 10:31 and finished at 15:23. They wasted 2 very important hours, they made me late for work, horrible phone etiquette, a child's car wash and poor customer service. I would rather drive to another GMC dealership on the other side of town or to Las Cruces, NM then go back to these clowns. DONT waste your valuable and precious time/money here!!!

Beware of poor customer service with service dept.

Do NOT go to Shamaley, Buick/GMC for anything, the worst customer service you will ever come across. My family and I have purchased 4 vehicles from this dealership in the past and we have now have vowed not to go back. The service department is horrible. I had multiple bad experience in the past. I had to take my 2012 Lacrosse in for service (under warrenty), but now I had to take my 2013 Acadia in for 2 recall and was treated even worse then before. It first started after I called Shamaley to verify that the recalls were for my Arcadia. They confirmed with use of VIN and told me it would take a month to get the parts in, 2 months later they called an said they have the parts in and it will take 2 days to do the repairs. We asked if they would provide a rental since the work would take 2 days to complete and I need my vehicle for work. They called me back and said NO to the rental but to have it in at 9 am to ensure that they would have enough time to finish the work in one day. The vehicle was dropped off at 8:30. I decided to call Shamaley after lunch around 1pm to check on the progress. My fist 3 calls went unanswered, during my forth call I was transferred then immediately hung up on me. (which really upset me) I called a fifth time and asked for a supervisor, at this time I was transferred to the service supervisor. I explain what happen with my previous 4 calls, in which he some what apologized for then asked what he can do, I then ask him for an update on my vehicle which he said it was just about done just waiting for them to wash it. I ask if it would be ready by 3 pm so I can go to work, he assured me that it will be done but to wait for a call confirming completion. Well 2:30 pm came along and no call, I thought that maybe they forgot to call since all it need was to be washed. I asked a family member for a ride to the dealership. When I walked into the service department there was no one there to help me so I walked to the casher and explain that I need to pick up my vehicle, she said I had to find a service advisor to help me (more aggravation), I told her that no one was there. She looked over the counter and saw for herself that no one was there. She then walked me over to the advisor desk and began looking for my keys. She found the keys with the invoice and handed them both to me. At this time the 1 of the 4 advisors came from a back to try to assist, but by this time I was already late for work and in a hurry. Later that day I look at the invoice carefully and noticed that Shamaley didn't even start work on my vehicle till 10:31 and finished at 15:23. They wasted 2 very important hours, they made me late for work, horrible phone etiquette, a child's car wash and poor customer service. I would rather drive to another GMC dealership on the other side of town or to Las Cruces, NM then go back to these clowns. DONT waste your valuable and precious time/money here!!!

Shamaley is the greatest!

Everyone was very helpful and took great care in ensuring that I receive the vehicle that I wanted and what was right for me. All the staff I encountered were very pleasant extended their help when and if needed.

This place is awesome!

I was very well taken care of from the moment I walked into the dealership. I appreciate all the efforts that were made to get me the vehicle I wanted and to try to keep it within my price range. Thanks!

Great service

Really nice service, knowledgeable sales representative, helped me to find what I was looking for. Thanks!

Good Customer Service

I am very pleased with Shamaley GMC for their level of knowledge of their product, professionalism and courtesy/friendliness. During a scheduled maintenance visit, my family and I were dropped off by a Shamaley shuttle to eat down the street. After calling for the shuttle to pick us up and it took approx 1-1.5 hrs to be picked up. The management and staff were very apologetic. My suggestion to Shamaley is to have a secondary/back up shuttle at peek times or that one shuttle possibly cover closer routes to the dealership opposed to one shuttle driver covering all of El Paso. My prior experiences at Shamaley is what has me going back, I feel this area is where attention is needed to take this dealership to another level.

Buick Enclave 2013 from Shamaley in El Paso, Texas

The Shamaley Dealership in El Paso , Texas, was amazing. The salespeople were courteous, patient, and not pushy. They went out of their was to help us and explain all of our questions. My husband is knowledgeable about vehicles and wants to really know how everything works. The salesman explained carefully and then set up a special personalized session with the Shamaley Service department. Everyone involved with out experience was knowledgeable and professional. We loved our experience buying a car.

Helpful Service Department

The reason for my visit was to have my new license plates installed and to replace the warped windshield caul. Everyone was pleasant and helpful. I especially love Victor!

Happy buyer

Great overall experience Best dealer I have been to here in El Paso great attention to buyer. They let you choose what you want and don't try to sell you what they need to sell.

Shamaley Buick-GMC 955 Crockett St; El Paso, TX

Although Shamaley Buick didn't have an Enclave with the feature I required in stock, they located one in another state and brought it in. They were helpful, patient and courteous throughout the process. My salesman, Jorje Trevino, was knowledgeable and a joy to work with as was Armando Moraga, who handled the paperwork seamlessly. The atmosphere of the Shamaley dealership is friendly and the business is bustling with activity. It is clean and well organized and I will recommend it without hesitation.

Great service

We stopped by Dealership and were greeted by Jesus ! One of the best salesman we have had. We test drove a 2014 Gmc and fell in love with the truck so went in the facility and did our application and were approved , we were very happy! He has the most patience ever and very nice. We would highly recommended everyone to ask for Jesus. He will definitely wont send you home empty handed!! Thanks to Mr Cesar he's the finance manager for explaining everything and for answering our questions !! Highly recommend Shamaley Buick - Gmc to everyone :)

Quick service and good explanation of problem

Brought vehicle in for running hot. Was told radiator has to be replaced. Service was quick and everything explained well.

Great experience at Shamaley Buick/GMC

I was in, and greeted by a salesman named Jesus. He was terrific, and held nothing back, allowed me to test drive three vehicles. I was sold... The managers were also fantastic, no bull, to the point, and courteous. I left there with a smile on my face, and very happy with the truck I selected. Finance manager was very nice, and helpful with questions I had, he answered all of them, and I also left his office with a smile. In all, the experience was just all around pleasant.

Very easy from 1st phone call to last paper signed

EXCELLENT, EXCELLENT, EXCELLENT. So So easy to work with!

Great truck...grade A service

Outstanding service...outstanding vehicles. My experience with Frank was outstanding. He took as much time to assist me and my son and we got exactly what we were looking for.