Sewell Subaru

Purchased 2016 Outback

We are thrilled with our buying experience at Sewell Subaru. We emailed for a week getting prices and the value of our trade in with Michael Sparr. He was very courteous and efficient. We visited the dealership to test drive an Outback on Friday night. Michael was not there so Julian Rojas helped us. He was never pushy. He was very knowledgeable and answered our questions and let us test drive an Outback. Julian let us make up our minds without being pressured. We purchased the Outback and are overjoyed with it. It lives up to the Subaru reputation of quality and safety. Thank you Michael and Julian for making our decision to purchase the Outback so easy.

Disappointing Experience

I made an appointment a week prior for vehicle maintenance and at the time the appointment was made stressed the need for a loaner vehicle. Told no problem. However, this morning I show up on time and was told they did not have a loaner for me. So I left. A simple phone call would have made a difference in my experience.

Great Service!

My wife and I have searching for a new car and contacted Lindsey Aymx at Sewell. I told her what we were looking for, and she sent a quote that was much lower than expected. We arranged a time to go and drive the car. Upon arrival we were immediately greeted and taken to the car. Unfortunately we were not big fans of the car and told Lindsey that we were going to have to try another brand somewhere else. She was very understanding and never at any point tried to pressure us into something we didn't want. I was disappointed because this dealership has their act together and I would have loved to have worked with them. Even though we did not purchase a car there I would highly recommend Lindsey and this dealership.

Very professional and skilled

I was having an electrical issue with my new Legacy. I first took the vehicle to Hiley Subaru of Fort Worth. The service department there was very rude and told me the problem was normal. After researching forums by asking other Legacy owners if this was a normal operation, they all told me "no" and that I should try a different dealership. After arriving at Sewell, the service department was quick to address my concerns and began diagnosing the problem. It turns out there is a TSB for a faulty part related to my problem! I was relieved to hear that I would not have to live with a problem that another dealership failed to address and take seriously. I highly recommend the skilled professionals at Sewell Subaru! I will never go anywhere else.

Sewell Subaru

I resently bought a 2014 Subaru XV Crosstrek, and the buying experience with Sewell Subaru was outstanding. They were exstreamly courteous and professional. The environment was modern and very relaxing. Everyone there were very helpful and patient. They offer free loan cars if your car needs to stay for an extended period and free car washs witch include vacuuming the interior, for the entire time you own the vehicle you purchase from them. The buying process was quick and easy. I will definitely be buying another Subaru from Sewell Subaru in the future.

Terrible sales department

Went to the dealership and told the salesman what vehicle I was interested in he gave me a price but not once was he trying to get a sell. Not once did the GM come talk to me about working a deal out. I felt like I was treated like this because it was the first day of the month. I guess a customer is just a number and I might have gotten treated better if it was the end of month to meet there quota

Best car buying experience ever!

I recently purchased a pre-owned VW Golf TDI from Sewell Subaru and can't believe what a stress-free, pleasant experience it was. Paul Kim was calling my phone the instant I sent in an inquiry email from an alert I'd received. He was courteous and friendly, both on the phone and in person. The car was priced very fairly and they worked with me to get it within my budget and finalized a deal that was beyond my expectations. Great coordination between Sales and Financing. The dealership staff were all friendly and the premises were spotlessly clean and welcoming. The follow-up customer service, from both Paul Kim and another staff member, convinced me that Sewell really does want customers for life. Well, I am now a Sewell customer for life and will recommend their dealerships to anyone looking for an exceptional buying experience!

Best car buying experience ever!

I recently purchased a pre-owned VW Golf TDI from Sewell Subaru and can't believe what a stress-free, pleasant experience it was. Paul Kim was calling my phone the instant I sent in an inquiry email from an alert I'd received. He was courteous and friendly, both on the phone and in person. The car was priced very fairly and they worked with me to get it within my budget and finalized a deal that was beyond my expectations. Great coordination between Sales and Financing. The dealership staff were all friendly and the premises were spotlessly clean and welcoming. The follow-up customer service, from both Paul Kim and another staff member, convinced me that Sewell really does want customers for life. Well, I am now a Sewell customer for life and will recommend their dealerships to anyone looking for an exceptional buying experience!

Excellent can only describe Sewell Subaru

From buying the car to taking it in for service, Sewell Subaru is perfection. Can't wait for Sewell to add a BMW dealership in the metroplex.

they where great and effecient and awesome cookies in the...

they where great and effecient and awesome cookies in the lobby they follow up and they do what they say they will over all it was good

not "obsessed with service"

The friendliness of the dealership was great I was helped out quickly and efficiently. The car I went to look at was a 07 Impreza wagon. Before I go any further let me give you my back ground. I am a mechanic and have been for the last 12 years I am not an auto mechanic but a graphic arts mechanic. I have always had used cars this Subaru is my 7th car and I have owned. The Impreza was exactly as it was stated in the add minus the smoke smell the took my breath away when I open the door, I am not a smoker but I decided to give the car a test drive any way do to it was a standard and it was what i was looking for plus it only had 38k miles on it which is amazing for 6 year old car. It test drove well and seemed to be everything they stated as a Sewell pre owned vehicle. I have never purchased a used car from a dealership nor have I purchased a smokers car. I talked to Chase about this worry I had and he assured me with 3 to 4 treatments they could get that smell out. I took him at his word. After the purchase of the car it came with a full coverage warranty for the first 1k miles not much but still lets you get anything fixed that you might find in that first month. around 947 miles it developed a problem where it would not start every time and the way I can get it to fire up is by leaving the key in the start position and then pump the clutch as if the proximity switch had a bad connection and or needed to be adjusted and set correctly. I took the car to the dealership to use that 1k warranty I showed the problem to Chase and he witnessed it but the problem is intermittent very much so. They kept it for a week and said they could not find anything wrong with it even though an employ of the company witnessed it. I needed my car back so I went to pick it up. As soon as it hit 1k they were done with the problem but it would still come and go but they wanted to charge now to fix it. Since I have purchased the vehicle about 1 year ago today I have had to replace the ignition coils, the battery, the ac is no longer charger and cold, it still smells of smoke, the starting problem still occurs randomly, it has a squeaking noise when I release the clutch pedal almost like a faint horn honking from behind me and the cd player no longer excepts cds. This is all with in less than a year. I dont expect to get a cherry every time I buy a used car but I do expect a little more from a company that is "obsessed with service" there words not mine. So I asked chase to only fix the starting problem the one that he witnessed while it was under warranty and the one they said they couldnt find. His reply was they couldnt do it under warranty, but they could somehow magically fix it now but it would be at an associates rate and they would diagnose it for free. every one diagnoses any car for free if the work is done there, I declined and instead just ask them to go through the car and diagnose all the problems for free and I can fix them myself being I do not trust them with there skill set they have shown, do to they could not fix it the first time and couldnt check for leaks in the ac system before they charged it letting it only last a year. After I asked for this basic service that most dealerships will do for 100 bucks bumper to bumper inspection he did not even reply back and or make an attempt to compromise. I dont think I asked for too much. I personally would never suggest any one to purchase there vehicle there for they charge a premium price for the car that is not ready to be sold and then they wont fix a problem they couldnt find in tell the warranty is up If you want a Subi go to another shop, if you want any car I would not suggest this dealership On a side note there cookies in the waiting room are awesome!!! Jacob

I read the other review posted and I'm not sure we...

I read the other review posted and I'm not sure we were even in the same dealership. I went to Sewell Subaru in November 2013 to trade cars. When I arrived I was promptly greeted by Randy and after discussing what I was looking for, he took me for a test drive then showed me all the vehicles in stock that met my request. Randy was very easy to deal with and asked questions about what I was expecting for my trade, etc. He explained the process very well. Working with the finance person (I believe it was Jon) was also easy. All in all, the entire experience is one of the best I have ever had when buying a new car. This is a fantastic dealership that makes you feel at home and bends over backward to get you what you want. I'm really thinking maybe the other reviewer had credit issues or something, or was thinking that being a jerk was going to get him a better deal. Doesn't work that way in the real world, being nice and respectful of people always gets you the better deal in the end. I will recommend Sewell Subaru and specifically Randy to anyone looking for a new car.

I visited Sewell Subaru of Dallas after my girlfriend had...

I visited Sewell Subaru of Dallas after my girlfriend had visited and set an appointment to look at the deal after we allowed them to run our credit prior that week for our Saturday appointment. When I arrived at the dealership and was waiting for Randy the receptionist was polite in showing where the coffee and restrooms were, but in my experience the person in that position shouldn't make you feel like you are interrupting them and greet you before you can get to standing in front of their desk. As I was getting my coffee after Randy had checked to see if the car was washed and ready to look at (it wasn't), I told him it came across as though he was prepping the papers and washing the car to have me sign and leave, when I felt the price of the payments were still a little high and his response was along the lines of "well, I don't know why you bothered to come then." We went to his desk and from that point forward it seemed as though we were just waiting to talk to Jon in finance and were shooting the breeze until then. Randy answered the questions he could, and was better to work with the more I got to talk to him, but it seemed as though, especially in retrospect to the whole experience, I was being passed to Jon as a way to get me out of their dealership because I wanted a better deal than what they had worked. I will break for a second to say I wasn't being unrealistic as another dealership gave me a lot more for my trade, dropped the 2000 down payment Sewell wanted, and provided a similar deduction off MSRP with the same interest rate. When I was waiting to meet with Jon, I had left Randy's office because it felt like I was just keeping him from clients he had waiting on him, I was looking at a Subaru Forester as I had not seen the washed one my girlfriend was interested in yet. Jon called me into his office, he was training a young lady for his position, and shut the door with the two of them and I to talk. Jon proceeded with non-verbal communication (leaning back in the chair, pausing after definitive statements) as well as proceeding to tell me the interest rate, MSRP, trade value, and down payment requirements are all non-negotiable; the whole experience in his office came across patronizing and as though he was showing off for the person he was training (I say patronizing because he went into a whole lecture on how they pay to run the dealership and inventory they have; when someone like me can discuss money factor, holdback, and has already told them my family has industry experience, it should be known I don't need to be talked to about how they are able to make their money). Jon gave me a consistent attitude of no and was pretty rigid, so I left. Randy was not bad to work with and is likely a product of top-down management attitudes, but Jon ruined the entire experience for me with his attitude. I came back to shake Randy's hand and let him know I would give him my decision by end of the day. I purchased a more expensive model of the same car 2 hours later from Huffines Subaru/Kia of Denton instead; they made me feel like they wanted my business. It was kind of how you feel when you complain about service at a large bank vs. your local bank; Sewell Subaru of Dallas felt like a large bank where I am just one number among many and my needs were statistics where my leaving wouldn't hurt them, and Huffines Subaru/Kia of Denton made me feel like a client they valued. I was told no on a couple of requests at Huffine Subaru/Kia of Denton, but was fine with it because it was done with respect, empathy, and I felt they truly listened rather than providing more of the same the same customer service tactics done with opposite thoughts behind them. It is extremely important how someone feels and at Sewell Subaru of Dallas I felt nearly the entire time like a number, like my business wasn't valued, and as though everything was "take it or leave it." I regret one thing about my visit and that is driving from Richardson to their dealership and skipping breakfast to make my appointment on time; waste of time. Save yourself some time and just go to Hufines Subaru/Kia of Denton instead.

Used car customer

Helpful, professional, respectful, and low pressure sales approach. Very knowledgeable about the brand, both Subaru and dealership. Clean, modern facilities with nice inventory.

Pleasant experience

I visited Sewell to test drive a car and had an overall very pleasant experience. The salesman listened carefully, made good suggestions, was low pressure, and was generally very helpful. I ultimately did not buy the car because I have a back problem and the car was not a good fit for me.

Good experience

Good experience, might have spent a little more time there than I wanted but overall no real problems. Worked with Chase and he was very helpful.

It started so well... but look under surface

Sewell has a well run ship. People greet customers at the door, the place seems open and friendly. I've not had repair work, but was impressed with what seemed like the level of detail reported on a vehicle that I was considering. The sales associates seem friendly and especially Randy was amazingly helpful. He is why I am giving 5 stars for customer service in what will eventually be a bad review for my later experience with Sewell. I walked into the dealership yesterday hoping to make the deal on the used vehicle that I had decided upon. I left very disappointed. Unfortunately, it seemed that Randy was not authorized to close the deal with me, I had to work with the sales manager that I'll call "R". I have an unusual credit situation which "R" didn't bother to take the time to ask and learn. He pushed that I needed to use their banks to try for a different loan as my bank would only loan up to the NADA guidelines and their asking price was $3,500 above NADA. Instead of finding workable solutions or treating me like a human being, he just kept aggressively pushing what he thought would be the solution. I believe this is an actual quote, "If I call in my favors, If I pull the trigger and ask my banks to work out a loan for you, you have to tell me that you are on board right now." I felt that his manner was overly pushy, underly inquisitive and ultimately repulsive. I left without my car. There are at least 5 workable solutions that I could later think of which would have given me my car at their asking price. "R" was too pushy with his agenda to bother figuring any of them out with me. The experience was so bad that I will never do business with any of the Sewell dealerships. I assume that "R" is a manager because this type of overly aggressive behavior is rewarded by the Sewell organization and there is a problem in the Sewell culture. I think the nice front door just masks a business-as-usual typical pushy used car dealership. Beware.

Great Customer Sales People

Notified us that a used vehicle matching our needs would be available soon at their dealership. Notified us that it was there. Invited us to look at it "as it came in". Told us what they were doing to prepare it. Then called us when it was ready for sale to come look at it, at our convenience. Vehicle was pretty much perfect and spotless, in amazing near-perfect condition for a several-year-old car. We grabbed it up and have not been disappointed. Great salesman (Craig Martin), great car in great condition. Our second vehicle from a Sewell dealership, an excellent experience as was our first experience with a Sewell dealership. Sewell - Thank you for your high standards.

What is the point of an inspection

Bought a used car from them. They said they did a 107 point inspection on the car. It had bad back tires, breaks are squeaking, and it shows to be behind on service by 14000 miles. Not what I would have expected from this dealership. They fixed the crack in the back but would have not done nothing had I not noticed it. Somehow the vehicle passed inspection but that is all I can really tell was done to it. I sent message to my salesman and to another salesman from the same company and no response to my issues. I would not recommend this dealership at all.

Great Dealership

The process was simple. There was never any pressure or hassle in purchasing our vehicle.