Sewell Lexus of Dallas

My best car buying experience !!

Kevin Chou is exceptional. He provided me accurate description of the vehicle and the options. He was prompt, knowledgable, efficient and honest. It was a very good experience purchasing the vehicle with his help especially since I purchased the vehicle online and had the vehicle later shipped to me. Since I was out of state he even "face timed" with me and showed me all parts of vehicle ( inside /out) before purchase. He made our experience very pleasing !!!!

Will definitelly come back

Kristen Reid Cassavechia was fantastic. She was very open and honest which left me with a great feeling about the entire experience. I had done considerable research on the value of the make/model/year and condition of the vehicle that I purchased at Sewell Lexus Dallas and the pricing extremely favorable. I will recommend Kristen and Sewell and I will shop there again when the need arises.

Service Departmet lacks customer service

3 to 4 different bad experiences with staff not listening to clients needs. Please know I'm not perfect either...! But you guys have to step up ur game...! You folks are dropping your Own BRAND by continuously not paying attention ( over and over ).

The best dealership for Lexus

The best dealership for Lexus. maybe they price is a little high but they jus sell the best used cars

customer service

Craig was an excellent sales person, he the car ready and clean for test drive and the whole car buying experience was fantastic, I will surely Recommend this dealership and Craig Gunnis for friendly service.

Excellent Customer Satisfaction

Purchased a 2008 Toyota Sequoia from Sewell Lexus Dallas in August, 2015, and was extremely pleased with the overall experience. Sewell even send a courtesy vehicle to pick up my wife in Waco, on the day to receive the vehicle. Much Appreciated to Sewell Lexus Dallas.

Short-Lived Promise of Customer Service

I purchased my car from Sewell in 2011, where I received outstanding service in the sales department. I know that people often leave reviews when things go south, and I hate to be another person on that list. For so long I looked to Sewell as the benchmark for customer service, and they have since disappointed with their lack of helpfulness. I have been especially disappointed with the customer service in the service department. There have been multiple instances where I have spoken with unfriendly or unhelpful customer service representatives and left(or hung up the phone) without a solution to my problem. Sometimes I joke that I feel like I am on the phone with the cable company because it is so unproductive. My grandparents and parents have been customers of Sewell for over 30 years and plan to move their business. While Sewell prides itself on customer service at the time of purchase, it seems that promise is short lived. It appears that Sewell only values your patronage when you purchase a car.I spoke with someone at Park Place Lexus in Plano who went above and beyond to accommodate me. Even though it is 30 minutes north of my house. I would love to remain a loyal Sewell customer, and hope there is a solution.

Outstanding Customer Service -- Highly Recommend

Cannot say enough good things about this dealership. Bought one vehicle last week and liked it so much, bought my wife one this week. Kevin Turner and Tim Owens were fantastic each time. Looking for ways to make the deal work for us. Such a nice way to purchase a vehicle. Well, really, a nice way to purchase anything.

Another fantastic experience!

I'll be surprised if Sewell is not the best dealership in the U.S. We just bought another Lexus from them. They gave us a fair price for our trade-in and a fantastic price on a RX 450h. The price is at least 10% better than what we could find (and negotiate) in Austin and San Antonio. Phil Tran offered to drive the car down to us in Austin and pick up the trade in. I have so much trust in them that I bought the car from the pictures only. If they say the car is flawless, it will be. Why would you want to buy a car anywhere else!I had my other Lexus's services there too. I made sure to take a business trip to Dallas (from Austin) whenever it was time for service. Thanks for leading the way!

Rip-off experts. Lemmon Ave address proper for Lemon dealer

I have two equally bad experiences - in 2010 I bought a used car to replace one that was totaled in an accident. I drove it for a bout a week and then the dashboard lite up. Took it to my Mechanic and he discovered multiple issues with the engine and other issues. Spent over $3000 over the next several months fixing it. This year I got an offer for a great deal and against my better judgment went in and stupidly fell for the sales pitch and again bought a used car from them. However this time around I had told them about my prior experience and they actually pulled up the old purchase and noted that this was why I had received the offer. After telling them my story about the old car and getting apologies and even confirmation that the dealer that sold me the original car had been fired from them, I was silly enough to consider buying another car form them. I believed them and rolled the dice again. I bought a used 2007 BMW X-5 from them, at over $17,000+. My first warning sign was when their own dealership would not finance the vehicle for their "best price". I already had my own financing so I went ahead anyways. After buying the car, I was driving it home only to notice on the drive home that the steering wheel was now stiffer than during the test drive prior to buying the car, and that the engine RPM was also a bit odd, and some cosmetic issues (AC vent caps were not held in place by anything). The following day my wife drove the car and noticed that the AC was now only blowing form the center vents and not at all from the side vents, despite any attempts to get them to work, and the check engine light popped on briefly. She took a picture on her phone and sent to me and due to my prior experience I immediately returned the car to them. They had a technician look at it, and after going through my list of concerns assured me that nothing was wrong with it. Even said they would give me that guarantee in writing. I never got the written guarantee. Skeptical I took it to a reputable shop and had them run a complete pre-purchase diagnostic for $120, something I had been too cheap to do prior to purchase as I honestly did not think they would sell a luxury car with that sort issue and put their reputation on the line. Boy was I wrong. He found a check engine light code and from what he could tell from the vehicles computer that code actually had tripped a few days before I completed the purchase, meaning they knew about it, and did not disclose it. I sent it back to them along with a full report of what the repair shop found during their inspection, and they claimed not to be aware of it, but said they would take it to a BMW dealership to check it out. They then called me back and asked me to pay half of a $1200 repair charge if it is fixed. Horrible dealership. Great personable people who act like they care but only want to stick you with whatever they can get away with. Be forewarned, and buy your car elsewhere if you are buying it used, these guys in my experience are total rip offs hiding behind the appearance of a respectable name.

Dawn Betrus - amazing

Dawn Betrus from Sewell - no other way to put it.....simply amazing. She was fast, reliable, knowledgeable, but most importantly honest. She's just as beautiful on the inside as she was on the outside. Given she had been given so many awards one would think that she would be snooty or a good scam artist. That is far from the case with her. I originally went to Park Place and also did intensive research online to make sure I was getting a fair price. Being a woman, let alone a single mom -we are usually targeted as easy bait. I emailed her letting her know what I wanted. She immediately got back to me with a price no one could beat. There was no haggling at all! So I thought to myself, "I bet she is going to get me in the trade-in or the finance". She did not. She matched the trade-in price that Park Place gave beat them by 1k less plus gave me an interest rate (with no fees or penalties) that my bank could not beat. I took a stack of her cards to tell all my Lexus car owner friends. She has already one me and my family for life. Dawn Betrus -google her...I did:)

Great car buying experience

I worked with Russell Young to purchase my 2010 Honda civic. I was very impressed with the process. I knew exactly what I wanted and around the price I wanted to pay for everything. It was a completely no pressure environment. It took 3 hours from the time I got there to the time I walked out of the dealership with my keys. The car was sparkling clean and I am extremely happy. Russell was terrific to work with!! The interesting thing here is that I was not able to use my credit card ( for mileage points). It is either cash, trade in or loan that hey work with.

good dealer

Sewell lexas is a very big dealer. It is nice and credible.There are many kinds of used and unused cars.I purchased a used Acura from David Keilson,a cool and friendly guy. The price is reasonable, and the car really fit me well. I will introduce the dealer to my friends.

Problem with mechanics

A couple of weeks ago my car wouldn't start, despite the fact that the battery was brand new. So I had it towed to Sewell Lexus where I bought it. The tow operator said it sounded like the starter to him, but the mechanic said it was a defective terminal on the battery, so they replaced the terminal. A couple of weeks later, my car wouldn't start again, so I had it towed back to Sewell. Once again, the tow operator said it sounded like the starter. This time, the mechanic agreed it was in fact the starter, so they replaced the starter. They waived the tow charge both times and I got free loaners, but on the whole I wish they'd figured out it was the starter all along. Luckily, I was at home both times and not out someplace. Sure hope it really was the starter and not something else they missed. The Sewell people are great and very nice and helpful and all, but I have to wonder about these mechanics. This experience has been a disappointment.

repeat customer

my wife and I have purchased 5 cars from maury erbay, so its very apparent we love our experiences with him and sewell .

Amazingly unresponsive

Even though we've been loyal Sewell Buick/GMC customers for more than 10 years, Sewell Lexus has been amazingly unresponsive as we've tried to buy a certified RX350. We've sat down, emailed or talked by phone with one salesperson after another and told them what we wanted. The lack of responsiveness is amazing and surprising. Examples: 1) Emailed David in the Spring and asked if we could rent an RX 350 for the weekend to see if we liked it. He never responded. 2) Sat down for 10 minutes one Saturday in July with Dylan and told him what we're looking for. Told him we'd be out of town for a week but to call us with something once we were back in town. One month has passed, and we've still heard nothing. 3) Emailed a young female salesperson a few weeks ago with what we're looking for. She did follow up with a phone call, where I repeated what I had written in the email. I then sent her an email a few days with a price inquiry and asked that she reply very soon because we were close to buying another car. Three days later, I've not heard a word from her. I think the issue is that they're hiring all of these fresh (Class of 2013 or 2014) college graduates who lack the aggressiveness and hunger of more seasoned salespeople. Sewell, we tried.

Don't Buy Here

At the end of November, 2013, I purchased a used BMW with 58k miles on it, for $15,999. 6 months and only 7k miles later, it went into the shop. Guess what? It needs almost $10,000 in repairs with all kinds of problems. Classic BMW said there was no way that I could have done $10,000 worth of damage to my car within 6 months. I went to Sewell about it and my sales person was rude and now no one will return my emails or calls. They sold me a car in bad condition and lied about it. I WOULDN'T BUY FROM SEWELL LEXUS OF DALLAS. THEY ARE SCAM ARTISTS.

I find myself gushing again.

Each time I think I've praised Sewell Lexus enough, they do even more to drive loyalty and satisfaction. After so many cars from Sewell that I've lost count, we strayed and bought a Porsche Panamera and a Cayenne. While the cars were fun to drive, we both were extremely frustrated with service. Within a year of each purchase, we were both back in Lexus vehicles and experiencing the customer service that we so enjoy with Sewell. Maury Erbay has sold us every Lexus we've bought at Sewell, and he has never once let us down with pricing, service, and friendliness. I've recommended him to several friends and colleagues, and he's always treated them with the same high caliber of sales and service expertise.Last week, due to a hit-and-run driver who ran a red light, we had to put our beloved LS to rest. Sewell was the first place we called after the police. They sent a tow truck, delivered the car to their collision center, and kept us up to date on the evaluation process. After weighing our options, we wholesaled the car, took a cash settlement on insurance, and bought yet another car from Maury. We pick it up tomorrow! During this whole process, the team at Sewell (Collision, Sales, and Service) treated us as concerned family. While I'm praising, I have to put in several words for Mike Davis, our service consultant. He is always responsive, courteous to a fault, and works with us to ensure our service experience is top-notch.Finally, Alex Oger, technologist extraordinaire, who answers my most ridiculous questions, with a smile and a completely understandable answer.If only other companies had the approach to customer service excellence that Sewell has, I'd be happy! Customer for Life, Indeed!!

New car

We were very happy with the whole new car buying process. Especially like the combination of good deal and great low pressure selling . Dylan Moseley was our sales person. He was just excellent. Easy to work with, cooperative, helpful and full of useful information.

Amazing service from Sewell

The level of service at Sewell Lexus is unmatched. After working with a nearby dealership, I was feeling misled and pressured. I stopped into Sewell. Their sales team is honest, efficient, considerate, and I did not feel pressured one bit. I cannot recommend Tyler Green enough! He is caring, respectful, thoughtful and provided the most comfortable car buying experience I have ever had!

Top Notch Customer Service, A Joy To Work With And Buy From!

Purchasing a car from Sewell Lexus of Dallas has been an incredibly enjoyable experience. We were extremely picky when we went in knowing exactly what we wanted. Within 2 weeks we were driving the car of our dreams, which was actually delivered to the dealership. Our sales consultant was Melissa Lauck. She was exceptional! We have purchased five cars in the last seven years and this was the only experience that wasn't stressful from start to finish. We also purchased a vehicle from a different Sewell dealership, and know that all Sewell's offer top notch service all around. We will most definitely be purchasing a second vehicle when the time comes from Sewell Lexus of Dallas and will be asking for Melissa. Thank you Sewell Lexus of Dallas!!! :) Thank you Melissa!

soooo accomodating

I am a returning customer Sewell Lexus and found the customer service friendly, efficient and appreciate the salesman's extra efforts to help me get to the dealership. I will buy my next car here also

Great experience

My husband and I had been looking for a month to purchase a car . We had gone to at least 10 dealerships out of those we had 8 with really bad customer service from rude comments to this is what you guys can only afford !!! We were really frustrated at this point , we decided to search in Dallas which we ended up in sewell preowned with German Diaz !!! From the time we got there he was really patient and even told us a little about himself . My husband and I felt very comfortable and the process was amazing I would definitely recommend all our family and friends to him . It might not mean much but thank you for having a bilingual salesman to help us purchase an amazing car with excellent service !!!

I began my search for a pre owned Lexus on line and found...

I began my search for a pre owned Lexus on line and found what I thought would be one I would consider at Sewell Lexus. I quickly sent then an email to inquire as to the car's availability. Within 30 minutes I received a reply from Randy Brown stating that the car I had inquired about was still available and He asked if I would like to schedule an appointment to come to the Dealership for a test drive. In the meantime I found two other car's in their on line inventory and also inquired about them. Mr. Brown was very responsive to my inquires and we scheduled an appointment for Saturday morning. Mr. Brown sent emails each day before our scheduled appointment just to let us know if the cars we had selected to look at were still available. My wife and I arrived early for our appointment and Mr. Brown had the car we had expressed the most interest in washed and pulled into a prominent location for viewing. As soon as my wife saw the car she completely fell in love with it so there was no further reason to look any further. We took the car out for a test drive and returned to the dealership with thoughts in mind of completing the purchase of the car. We quickly agreed on a sales price and began the paper work. Up until then we had only been at the dealership for about one hour and by the time we left it had only taken two hours to do everything before we were able to drive our new car home. I would highly recommend Sewell Lexus Of Dallas and Mr. Randy Brown for those of you wanting to purchase a pre owned Lexus. Mr. Brown, as we were leaving, even sang Happy Birthday to my wife as we had come in on her Birthday, which he had noticed from her drivers license. I thought that was a nice last touch.

Fast, easy and fair!

I purchased a 2009 Mazda Miata Grand Touring hard top from Jake Montgomery at Sewell. I pretty much made the deal over the phone as well as got a price for my trade, sight unseen!!! We drove 4 hours from Houston to Dallas to get this car, feeling confident that a high end dealership like Sewell, would only deal with the cleanest and best trades. I am a very picky buyer and was not disappointed. We love our new addition and would buy from Sewell again!

Terrible Service

I wanted to share an extremely negative review. For someone that purchases car for a living I never have been treated with such indifference from the onset of a call by a manager by the name of Albert. I work for a car rental company in FL. I called to inquire on one of their 14 vehicles to inquire on specs and availability, and from the onset he must have looked at his caller ID and decided he was not going to do business with me for the plain and simple reason that I was located in Florida. Upon him answering and my greeting and asking on the avilability of a particular stock # he asked if I was located in Miami, FL and said his dealer wasn't interested in selling cars to businesses outside of their market, but specifically to Florida and other coastal or border states as he said. This due to the fear of the car being exported. He asked me why I don't buy cars in my local market, when I answered because I shop around for the best pricing, not that it should be any of his business mind you. Think about this, a client calls you to do business, and your answer is why are you calling me and not the store thats closer to you??????? He said I should be able to get the same car at the same price within my state, yet the very 1st car with similar specs is at lease 2-3 k more than 3 of the units he advertises. He then said well that's his policy and to waste his time. That's when I asked well why do you advertise on websites such as cars.com etc if you will not be selling to at least 2,3,4 or who knows how many states they consider border, coastal and potential exporting states. When I mentioned that we are a legitimate business with all proper credentials, and he never even bothered asking me for company information, fed ID#, etc. At the end he said I was wasting his time by asking why this was the case, and I mentioned they should take the time and disclose in the notes somewhere they don't sell to A,B, C states etc. That way he doesn't waste other people's time who are serious about buying cars.

Awesome find, excellent service and presentation!!

Dealership was very welcoming and professional upon my arrival. Anthony greeted me quickly and walked me through the process with ease as we settled on all numbers over the phone prior to my visit. I drove from San Antonio and was in and out within a few hours with my new car! Again very professional and excellent service.!!!!!!

I bought a new 2013 Lexus IS-F from Dawn Betrus. She was...

I bought a new 2013 Lexus IS-F from Dawn Betrus. She was friendly and low-key and very knowledgeable. She offered me a great price and gave me the car keys for me to test drive by myself. Dawn is an outstanding sales person and Sewell Lexus is a great dealership.

Geoff Parker offered excellent service!

Excellent customer service through out our transaction from our sales person: Geoffrey Parker Thanks!

Great experience all around!

I have been looking for a new car for a couple of months. I narrowed my search to 2 vehicles in the end and began talking with dealers at that time. My experience with Sewell was excellent. It turned out that the car I wanted was a bit hard to find in this part of the country (an AWD Sport model). Chris Carlson at Sewell did the best job of taking the initiative to find me a car in the color and interior I wanted, and has now sold me the car I was looking for. It's being shipped here from a dealership up North and its due in this week. Chris was the only guy that could pick up on the fact that we were spending a lot of money on a Lexus and knew we wanted some particular features and he found it. We had a great experience and felt we got a good deal on the vehicle. Chris was instrumental in suggesting some options for us that we had not considered as we were a cash buyer. I will recommend Chris to others looking for a Lexus.

Great Experience - Paul Londonberg & Jim Polukis

Just purchased my third Lexus from Sewell. Had been looking to replace my totaled 92 SC300 for over a year to no avail. Finally found a pre-owned immaculate 99 SC300 on cars.com with only 13,300 miles listed by Sewell. Called Sewell to inquire about purchasing and spoke with Paul Londonberg. I had dealt with him before and was more than pleased with his service he provided on my previous purchase. From the first online inquiry the buying experience was flawless. Paul and I negotiated on a price and he went above and beyond in every aspect of the purchase process. Unfortunately, Paul retired before delivery and asked Jim Polukis to assist with the preparation of the car and the delivery process. Jim was excellent/very responsive and made sure I would be satisfied with the finished product. As a result, working with Paul Londonberg and Jim Polukis surpassed all of my expectations. I highly recommend Sewell to anyone looking for a new or used vehicle.

Luxury Service for Luxury Cars

Recently bought a new ES-300H for my wife that was loaded (UL/ML+). Our local dealer in Austin was out of stock on what we wanted. After searching most dealers in the state (TX), we began dealing with Dawn Betrus and our shopping was largely over as quickly as it began because her pricing just set the pace. Everyone was chasing her after the first 3 days as her prices simply set the standard. We had dealers that would match their prices, but Dawn made sure our car was just as we wanted with additional equipment like the 18" wheels/Michelin Primacy tires and body-side molding, and tinted windows. These weren't things other dealers were willing to do without considerable increases in overall price. Sewell didn't compromise $ for great service. They made sure we received exactly as we envisioned and stayed within our budget without questions or sales pitches. Dawn picked us up from the airport (their beautiful dealership is located within a few miles from Love Field in Dallas) and had the car absolutely perfect for pickup per our agreement. Dawn had most paperwork completed beforehand and with great assistance from Irene Chou, we finished signing paperwork within 20 minutes of arriving. After going over all the car's functions and making sure all of our questions were answered, we were on the road within an hour. Sewell knows what they are doing and their service is tops. We never felt pressured and never felt uncomfortable. The entire experience was actually enjoyable. We are a fairly conservative couple buying our first luxury car so that was important. Sewell didn't disappoint. We couldn't be more pleased with Sewell and Dawn for our experience. We'll be buying from them again.

I can't find the part in my local dealership, so i...

I can't find the part in my local dealership, so i try to call this dealership. The guy Arin (Parts Department) was very helpful on the phone. He is way much nicer than my local lexus dealership. I will start to order from them. Thanks for your help.

Buy a car from Linda Arnold!

Linda Arnold helped me find my current pre-owned Lexus ES350, and I couldn't be more pleased. When my last Lexus was totaled from a rear-end collison right before Christmas in 2011, I immediately called Linda and asked her for help ASAP. Linda was very empathetic and listened to my trauma before she even discussed the particulars of a new car. She was very professional in asking me about my car preferences, budget requirements and timeframe. I really only had a week to find a new car before I had to leave town to visit my family for Christmas. Talk about extra stress! She showed me a few selections online, and then took me on a test drive of a few cars to help me decide on a model. Then when the perfect car for me became available, she gave me a call. Because I trusted her, I agreed sight unseen to purchase it. I got on a plane for Boston without a worry because I knew when I got back in town, my Lexus would be waiting for me! She found me the best car at the best price in less than a week. She is more than a sales professional; she is my friend. She can be yours, too.

Great Experience - Graham Gage

My used LS I bought from Sewell Lexus drives like a brand new car. If I have a bad day, I just go for a drive and get happy because it is like driving a dream. Coordinating flying down to look at a used car was a GREAT experience, thanks to Graham Gage, who picked me up at the airport and had the car beautifully detailed and ready for me when we arrived. He gave me all the time I needed to decide since I had only seen pictures and he answered all my questions and was very responsive to my needs. This is my 3rd used Lexus purchased from Sewell. I am a satisfied customer.

Very professional sales lady

I had dealt with Dawn Betrus before and I contacted her and scheduled a visit. The car was for my wife and we did a test drive and had the deal completed to my satisfaction in less than than an hour. We got the car the next business day and it was better equipped than the new car I had paid for. Needless to say she exceeded my expectations!

I just bought a new car from Sewell. I live in Houston,...

I just bought a new car from Sewell. I live in Houston, so I was communicating with the salesperson (Christine Weesner) through the email. She did her best to reply to my emails as soon as possible and she provided the information that I asked for. After we had a deal on the car, she suggested that I fly to Dallas to Love Field airport cause it's next to Sewell. Well, I did that and she picked me up from the airport and took me to the the bank before we head to Sewell. I was treated well. These people know how to do business, and I wish every dealership is like them. There were no surprises, everything was clear.

Best Customer Service

I am so thankful to have found Linda Arnold. She really came through when my husband died in '08 and I have purchased my cars with her since then. I have recommended her to many of my friends who all report the same stellar treatment!

Wonderful experience!

I just bought my second car from Sewell. I generally don't like dealing with car dealerships, but Sewell and the great salespeople and finance personnel changed my mind. Five stars.to my salesperson, Austin Smith!

Excellant Dealership With Great Service

I'm very satisfied with, the vehicle that I purchased, from the Sewell Lexus pre-owned dealership. They have some very good quality pre-owned vehicles, and their customer service was terrific. My overall experience was very enjoyable, thanks to my sales associate David Keilson, and his assistant Manuel. I would definitely recommend this dealership to anyone that's looking to purchase another vehicle.

Amazing experience

My first time to purchase a pre-owned car and must say one of the easiest and most excellent processes ever!! I will recommend and refer anyone looking. Plus lov the free car washes too!!

Best car buying experience EVER!!!

I must share how wonderful my car purchase experience was at Sewell and working with Linda Arnold surpassed all my expectations. I relayed what type of car I was looking for, pre-owned Honda, the amount of monthly car payment in my budget and also was concerned about my trade in. What I received from Linda and Sewell was MOST EXCELLENT!!! They went out of their way to find me exactly what I needed -- in fact calling me over the Thanksgiving weekend to say they found my car at first I kinda doubted it... But after arriving at the dealership and on first glance at the 2011 Honda I knew that really was my car!!! Every single detail was handled professionally and was above and beyond what I had expected. I've recommended them to all my co-workers, friends and family. Thanks so much for changing the way I think about a car buying experience---it was a wonderful and easy experience.

ALWAYS SEWELL AND ALWAYS LINDA ARNOLD!

My wife and I moved to Dallas four years ago and since that time we have purchased 2 cars from Sewell including our GX470! The staff in is the best and is willing to answer any and all questions that we had! The ONLY place we will go from now on is Sewell! Linda Arnold has assisted us both times and to say she was great is an understatement! Thanks soooooooooo much! LOVE MY CARS! Oh, and the service department is AMAZING! Jason

Fantastic Experience

From the first online inquiry the buying experience was nothing short of great. David Bader went above and beyond in every aspect of the purchase process. It is no wonder Sewell Lexus Dallas has received so many accolades and testimonials when you have sales people as efficient, caring and thorough as David. Customer service---absolutely FANTASTIC.

Wonderful Experience!

I had the BEST experience working with Austin Smith on purchasing my new car. He was friendly, patient, and efficient. Austin went above and beyond to give the best customer service necessary and even worked with me on his off days and after hours. Austin, I can't thank you enough for making my experience so easy!

Great Experienceb - Best Dealership!!!

I have bought all my cars at Sewell Lexus for the past 15 years. I won't buy from anywhere else. I have used the same saleman the whole time. Each time it gets easier and more efficient. Sewell Lexus always puts me first and is always concerned with my needs. I recommend anyone looking for a vehicle, visit Sewell Lexus. Thank you Jeff Price for making my purchases a great experience.

Efficient, Friendly, and Quality Service

Gage Graham was exceptional in managing my purchase and trade-in by being courteous, efficient, and friendly. My daughter bought my trade-in (in and out) that Gage had washed and refueled for our 5-hour trip back home. The finance portion was quick, hassle-free, and as smooth as I've ever experienced. My daughter and I had a wonderful experience that made car buying a pleasurable event. The facilities and people at Sewell are outstanding and well worth a return visit when purchasing our next vehicle,

Keeps getting better

We purchased our third Lexus, a used 2010 SC 430 from Sewell, and each experience has been better than those before: And those were excellent! My wife was wanting a newer SC 430, as she was driving a 2002. Since the SC430 was discontinued after the 2010 model year, only a 2010 SC 430 would do. We had talked to our salesman, Graham Gage, previously and he kept us updated as to his inventory. He called as soon as he got this vehicle in house, and we had a deal done almost immediately. We have never had such a seamless, streamlined transaction. The vehicle is just as promised, my wife is happy, and I am relieved knowing the Lexus quality and Sewell tradition of excellence is still in our garage!

GREAT EXPERIENCE

My first car buying experience from Sewell Lexus of Dallas was wonderful! This was my first time to purchase a car so naturally I had a lot of questions. My represenative Daniel Clement went above and beyond to help me! He handled everything so professionally. I will definitely be going back to Sewell to purchase in the future.

As usual!

It's no wonder Sewell is known nationwide for their impeccable customer service. The Sewell footprint walks through their entire dealership from front to back. I arrived with my "totaled auto" and departed in a pre-owned car I know I will be in until I buy my next car from Sewell. After 12 years, this group ceases to amaze me with their detail to servicing the customer-ALWAYS. Thanks Jim and Steve in collision...Thanks Heath, for getting the process started, then handing me over to Daniel Clement for a seamless and "perfect for me" purchase! No one does it better than Sewell!

1st Car Purchace Experience-Sewell Dealer for Life

Austin Smith, my representative went above and beyond to make my first time buying experience an enjoyable milestone in my life. It is no wonder the people at Sewell have earned so many prestigious awards for their customer service. Not only was Austin prompt in all communications he was very descriptive and honest in the condition of the car and how they at the dealership had gone above and beyond to make my pre-owned vehicle as new as possible. I have all the confidence in the world that I had made the right choice by driving from Austin to purchase my vehicle at Sewell in Dallas. Thank you Austin and all the other people that were behind the scenes to make my IS 250 the best on the block.

Another Great Buying Experience

This was our third car to buy from Sewell Lexus. The people are friendly and make it easy to purchase a car from them. The service after the sale is always the best. Thanks Sewell!

Phenomenal Experience

I had a phenomenal experience purchasing my new Lexus with Sewell. My sales representative Kenny has won my business for life. I've never had such a seamless experience. Great Job!

Great place to buy a car!

Bought two cars from Sewell and both times it was a great experience. Very professional sales staff. I have gladly referred others to the dealership who have also bought their cars there.

Easy process

The process was hassle free, and my family were very happy with that.

Wonderful Dealership!!!

My husband and I recently purchased our seventh vehicle from Sewell Lexus. We are reminded each and every time why the Sewell organization has earned such an impeccable reputation. The people we've come in contact with is what sets their dealership apart. They truly do care about their customers. A special thanks to our salesperson, Greg Ziemer. Greg has made every transaction easy and stress free. The great service he provides has made us customers for life. Thanks again and we'll see you next time!

Great Product, Better Service

My wife and I are lifetime customers of Sewell. Recently we enjoyed our third experience with Sewell and we are extremely pleased with our vehicles. The service we received was second to none.

Exceptional Service from Sewell Lexus

Our saleman, Jeff, went above and beyond to make the whole experience easy and fun. Sewell had so many nice used cars it was almost overwhelming. The hardest part was picking out which one to buy. Jeff was very patient and knowledgeable. He answered all of our questions and helped us pick out a beautiful new RX350. He even included a big red bow so we could give the kids a special Christmas surprise.

Worst dealer EVER

Over the past two years I have phoned Sewell Lexus 3 times inquiring about pre-owned vehicles they have advertised. On two of those occasions I have spoken with a female salesperson who is rude ("how did you get my name?") and condescending. The last time I phoned (in December 2012) I was so angry I went so far as to email Sewell Lexus with feedback about her and did not hear back from them. She took my information and in the middle of our conversation, suddenly she "had an appointment show up" and said she would call me back (which she never did). I am not a tire kicker, which apparently she must think; I am a prior Lexus owner and I am going to buy another Lexus when I find the right one. I don't know how in the world Sewell is getting any positive reviews; my guess is that they are writing the good ones themselves. I guarantee that I will NOT be buying from Sewell Lexus!

Customer For Life.... Really?!

"Customer for life"... that seems to be the slogan at the Sewell branded dealerships. And as a former customer (Sewell Lexus in Dallas) who was pleased with the deal negotiated on the prior vehicle... I went there first. I was looking for a very specific car to replace my truck, and was willing to even go a Model Year older than what other dealerships were offering to do business with Sewell. I had a clear objective, and it was to replace my gas guzzler for something that would save me money at the pump for my daily commute. With my truck so close to payoff, and it being in good, working condition (I take care of my vehicles), I wasn't in a "have to" situation. That said, I didn't want to BE in a situation where I HAD to get something, so I was looking to upgrade. After about 3 months of research and test drives, I knew what I wanted, and it was within my predetermined budget. So when that car showed up on their website, I went there. I immediately explained to the salesman what I was wanting, and also told him some "nonnegotiables". One non-starter was it had to be THAT vehicle (so to not try to sell me on something else), my truck was my down payment (so I had to get a good value for my trade-in), and payments had to be below what I'm currently paying. He said he understood, and we went on the test drive. The car was in great shape, well-maintained, and like-new condition, (which I credit to Sewell). I told him I was ready to deal, reminded him my terms explaining that it was up to them to make this deal and if they could meet my very realistic demands I'd sign then and there, but if they didn't I wasn't hurting for a car and would go elsewhere. They made their trade-in offer. It wasn't great, but within the range I expected. The banks were already closed to look at financing, but based on my current interest rate it was "close" to what I was paying. He said he would call me in the morning with their offer, and he did. But instead of making a legitimate offer, he gives me a HIGHER interest rate than on the vehicle I am CURRENTLY financing through them. And not just higher, but ridiculously higher. My credit isn't that great, but it's not any worse than it was 4 and a half years ago when we struck a deal on my truck. I am in good standing on my current loan without any missed payments or delinquencies. I have no added living expenses. I've been working full-time at my place of employment for over 2 yrs. AND I actually make $500-$700 more a month than before. I explained all this, telling him they were about to blow this deal on a sure thing, and he was unwilling to do anything. He then broke another cardinal rule and tried to sell me on a "cheaper" vehicle; just adding salt to the wound. I realize the finance companies (Toyota-Lexus Financial) ultimately set the rate, but the dealership's finance department is able to go a long way in influencing the final decision. I know that for a fact. "Customers For Life" and all. Their offer was an insult. They wasted my time, and their own. But they, I guess, would rather let the car sit on their lot depreciating every day it isn't sold, costing them money in maintenance, costing them money in gas to demo, costing them to insure it, costing them in potential added revenue by not being able to show the car(s) that would take its place on the lot, and costing them my business and future business. I won't be back.

Poor service

When coming to the dealer, you need to check everything the car is advertise with is actually on the car , and that it has the lates nav software not a 2 year old SW,because the advertise the car wrongly, and if you see a picture of a excellent tire take inconsideration it might just be the only good tire and the rest are not as good condition as the one in the picture, therefore causing the vehicle to pool to the side while driving and vibrate on the freeway, I don't think is fair to purchase a CPO vehicle and then find out you have to add three new tires and then realize the car is not equiped the way the advertise it. And then sewell expect the customer to invest after purchase with something it should of come with. Or it has safety issues. Service doesn't stop at the time of sale, it should be a life time expierience for the customer, were there expectation are exceeded compare to other dealerships. Instead all you hear is excuses, and money coming out of our pockets. I expected less from other dealership not sewell Lexus .i am a first time sewell customer who has had a Unsatified experience .

Horrible Internet Shopping Experience

I called interested in buying a used vehicle from this dealer and was made to feel like I was doing them a favor buying from them. I own 2 Lexus cars now and was offering to trade for their vehicle. I was offered "Auction Price" for my vehicle and was told their's would be sold at retail no questions asked. I understand how the process works but DO NOT let this dealership steal your car!!!!! They had the exact same vehicle as mine with more miles on the lot for $7000.00 more than they offered for mine. Really???? Nice profit margin for the home team and yes we were comparing apples to apples.

Help in car search

Sewell Lexus Dallas got back with me promptly answering my questions and send me additional pictures.

Sewell Lexus of Dallas, Christine Weesner (Sales...

Sewell Lexus of Dallas, Christine Weesner (Sales Associate - cweesneratsewell.com; 214.353.2106), and Alex Oger (Technology Specialist aogeratsewell.com) proved to provide incomparable customer service throughout the entire event purchasing my second Lexus from Sewell and Christine. I was consistently updated on the progress of my trade-in as well as purchase. From start to finish, the process was the most swift and efficient I have experienced. Sewell, Christine, Alex, and all others within the dealership I interacted were informative, helpful, and friendly. Christine and Alex obtained my vehicle settings preferences and had everything set-up when I was ready to pick-up the vehicle (which they offered to deliver if more convenient!). Having previously owned two Audi's, after a year or more, I would "discover" features I never knew existed in both vehicles. Examples include a six-disc CD changer housed in a back, side compartment with the first Audi and with the second options to view and select various information such as the average use of gasoline per gallon; present rate of speed; current trip mileage; or another alternative of the six or so available. My career heavily surrounds innovation of technology, including user-friendly functionality; nevertheless, I struggle familiarizing myself with new vehicles' technology or rather, I did. I have not found myself fumbling around, flipping through the manual, or becoming frustrated while attempting to acclimate myself with the Lexus RXs technology due to the time they spent explaining and demonstrating the features and functionality of the Lexus RX. Before meeting Christine at Sewell Lexus of Dallas for my first purchase, I assumed trading-in would be a feat by reason of previous experiences with much less complicated trade-ins; however, I was shown to be incorrect as it was handled quickly and seamlessly, unlike all previous involvement with dealerships, trade-ins, etc. My thoughts of purchasing a vehicle in the future by no means included a better scenario, but again, I was enlightened by way of my second purchase.I am unable to emphasize the amazing display of customer service provided by Sewell Lexus of Dallas, Christine Weesner, Alex Oger, and all other Sewell employees I encountered. Regardless of your interest in a Lexus, I highly recommend setting up an appointment with Christine Weesner (cweesneratsewell.com; 214.353.2106) to familiarize you with Lexus vehicles as well as Sewell Lexus of Dallas way of doing business, not only because you may find something of interest as a result of Lexus superior ratings in all areas including safety, reliability, quality, and technology, but also to experience the precedent Sewell Lexus of Dallas sets for all dealerships as it should be no less at any other dealership than what I assure you will encounter with Sewell Lexus of Dallas and Christine Weesner.

Incomparable Experience A+++

Sewell Lexus of Dallas, Christine Weesner (Sales Associate - cweesneratsewell.com; 214.353.2106), and Alex Oger (Technology Specialist aogeratsewell.com) proved to provide incomparable customer service throughout the entire event purchasing my second Lexus from Sewell and Christine. I was consistently updated on the progress of my trade-in as well as purchase. From start to finish, the process was the most swift and efficient I have experienced. Sewell, Christine, Alex, and all others within the dealership I interacted were informative, helpful, and friendly. Christine and Alex obtained my vehicle settings preferences and had everything set-up when I was ready to pick-up the vehicle (which they offered to deliver if more convenient!). Having previously owned two Audi's, after a year or more, I would "discover" features I never knew existed in both vehicles. Examples include a six-disc CD changer housed in a back, side compartment with the first Audi and with the second options to view and select various information such as the average use of gasoline per gallon; present rate of speed; current trip mileage; or another alternative of the six or so available. My career heavily surrounds innovation of technology, including user-friendly functionality; nevertheless, I struggle familiarizing myself with new vehicles' technology or rather, I did. I have not found myself fumbling around, flipping through the manual, or becoming frustrated while attempting to acclimate myself with the Lexus RX technology due to the time they spent explaining and demonstrating the features and functionality of the Lexus RX. Before meeting Christine at Sewell Lexus of Dallas for my first purchase, I assumed trading-in would be a feat by reason of previous experiences with much less complicated trade-ins; however, I was shown to be incorrect as it was handled quickly and seamlessly, unlike all previous involvement with dealerships, trade-ins, etc. My thoughts of purchasing a vehicle in the future by no means included a better scenario, but again, I was enlightened by way of my second purchase. I am unable to emphasize the amazing display of customer service provided by Sewell Lexus of Dallas, Christine Weesner, Alex Oger, and all other Sewell employees I encountered. Regardless of your interest in a Lexus, I highly recommend setting up an appointment with Christine Weesner (cweesneratsewell.com; 214.353.2106) to familiarize you with Lexus vehicles as well as Sewell Lexus of Dallasway of doing business, not only because you may find something of interest as a result of Lexussuperior ratings in all areas including safety, reliability, quality, and technology, but also to experience the precedent Sewell Lexus of Dallas sets for all dealerships as it should be no less at any other dealership than what I assure you will encounter with Sewell Lexus of Dallas and Christine Weesner.

Sets the Standard

I've never had an experience with a car dealership that comes close to the standard of excellence that Sewell sets with its customers. We just took delivery of our fifth Lexus from Sewell, and I could not have been more pleased with the entire process. Each time I think they've reached the pinnacle of customer service, they raise the bar even more. The positive experiences have also extended throughout the entire ownership period. We always get great service no matter who takes care of us, and the facilities at Sewell are comfortable and inviting while you wait. That is, when you wait. Most of the time, we've had a loaner car available so that we can continue on with our day while the car gets superb attention. Finally, Maury Erbay in Sales has truly made us customers for life. He deals fairly and with integrity. We've built a relationship of trust with Maury that makes buying a new Lexus an extremely pleasurable process. We've lived in other parts of the country, and I've bought two Lexus vehicles from other dealers out of state. Neither of them came close to delivering the quality experience that we receive at Sewell every time we pull up to their doors.

Wonderful Experience in buying a new car

From the very moment I started the search on cars.com to buy a new and a trade in the process was smooth and made me felt very comfortable.The dealership internet sales manager gave me a call and lead me turogh the whole process deligently and honestly.The pricing by the Sales manager was great.The preparation of the car and the delivery process is excellent.The followup regarding any quetions was very good.Eventhough I have been buying the lexus Cars since september of 1989 from the same dealer,the recent transaction impressed me the most,because of the sales team I dealt with.

Great Experince

I went there to purchase a used LS 460. The salesman was so polite and so patient. I asked so much questions, he gladly answered them. Furthermore, I had specific needs, and he did his best to do them for me. I would love to buy again from Sewell. For the LS 460 I purchased it was so clean, very well maintained overall.They are really trustworthy. Thanks Danial (the salesman)! Thanks Sewell!

First class treatment for a used car!

I recently purchased a used car (Honda) from Sewell Lexus in Dallas. I was intimated at first but the deal on the car was too good to pass up. Ken Brown was so nice and took care of everything over the phone. I was only at the dealership for 30 minutes finalizing and I wasn't forced into purchasing insurances or warranties I didn't want. Then when I went to pick up my tags they treated me like I had bought a brand new Lexus there! It was amazing. Everyone was courteous and I couldn't have asked for a better deal. Plus, I love the car!

Awseome server

Was shopping for a used sedan to trade my Z06 Corvette in on about 5 years ago as our vehicle needs had changed. I had always heard that Lexus was the best, but had never driven one. While on a business trip in Ohio I took a few minutes to visit some used car websites and ended up finding Sewell. I saw a 2005 Silver LS430, clicked a link and ended up with a salesperson. That evening my wife drove the Vette to Sewell in Dallas then picked me up from the airport in our "new to us" LS430. They entire transaction (except for the obligatory test drive conducted by my wife) was conducted over the phone. Best automotive buying decision I have ever made. Sewell service is legendary. I wish LS430 were still made today because I would buy another used one. Absolutely trouble free transportation. I have not had this vehicle to the dealership in 5 years except for tires, brakes and oil changes (and the complementary wash). In my experience, I highly recommend Sewell to anyone looking for a new or used vehicle.

My IS350C was towed into their dealership 4 weeks ago...

My IS350C was towed into their dealership 4 weeks ago when the retractable roof got stuck while in the motion of going down. After two days they called and told me that there were marks on the window that indicated that the trunk came in contact with an object in the trunk causing the motor to burn out. They called this customer negligence and told me the warranty was not valid and it would cost me $10,000 to repair. I told them that I never had anything in the trunk, I had only owned the car for three weeks and there had to be another explanation. They never entertained that idea and throughout the four week process continued to blame me and my negligence. Ultimately two different people from Lexus corporate and my insurance company got involved. My insurance company denied the claim saying there was no damage and it was a warranty claim issue. Finally, a district representative was asked to come see the car. When I was called following his visit and I asked if he had authorized the work Trae said "it didn't matter because the motor just started working". No one could explain to me how it suddenly fixed itself. They went over the car carefully and checked settings and measurements and after four weeks I finally picked up the car at no cost to me. I am not satisfied in the way I was treated throughout the process. Communication was poor. I was not given updates, I had to call for them. I was treated like I was on trial, trying to prove that I didn't do anything. It was a very stressful four weeks and I was extremely disappointed in the service department.

Outstanding Dealer

the best customer service we have ever had in purchasing a car. Linda Arnold was very professional and extremely knowledge. We ended up buying a beautiful 07 Lexus

I had as usual an excellent experience at Sewell Lexus in...

I had as usual an excellent experience at Sewell Lexus in Dallas. I brought my car in for oil change and brake work. I highly recommend them and give them a A+++

Sewell is amazing

I bought my second vehicle from Sewell Dallas pre-owned this week and their service is unmatched. Will helped me a couple of years ago (he was since promoted to manager) and this week I was assisted by Ben. Great job Sewell, thank you!

No Folllow Up

Tried to inquire on line about a used car and I couldn't get 3 basic questions answered. After all I have heard about Sewell and service was very diappointed.

Experience with Sewell Lexus

I looked around the area for a quality car and dealer and found Sewell Lexus in 1999. I purchesed three new cars since then and recently replaced one that had been totalled in an accident by buying a used 2008 LS 350. My sales representative, Mel Warren, found exactly what I wanted. Mel and the dealership including the outstanding service department keep winning my business.

I recently purchased a new auto from Sewell Lexus. This...

I recently purchased a new auto from Sewell Lexus. This is my third Sewell car. My last purchase was with another dealer as Sewell did not represent BMW. Love the car, hated the dealership - what a mistake. My husband and I were talking and we think its worth an extra $1,000 just to be with Sewell dealerships. Well I am back with the Sewell family and could not be happier. Charlotte Dunlap is a great sales rep. Cecily McClarin did my closing, another good experience. Really, who has ever heard of buying a car being a pleasant experience? I can attest Sewell bends over backwards in service that doesn't stop once you have purchased a car. I visited four other dealerships offering luxury suvs in my search for a new car. The experience was stressful. I thought I wanted another BMW but I saw the light and purchased a new Lexus. Thank you Sewell, Charlotte and Cecily.

Wonderful Experience

Found a car online via Cars.com, called Sewell and quickly headed out for the test drive. We did get a little turned around in our directions and ended up at the New lot and were happily directed to the Used one, they're a block apart. We were greeted at the door, offered hot chocolate and quickly met Edmund. The atmosphere was great and the people even better. The car was warmed up and waiting for us, had it been exactly what I was looking for, I would've definitely done business with Sewell Lexus of Dallas. P.S. This dealership is top notch with presentation. The facilities were spotless and these guys are professional. Suites, ties the whole nine yards. If you're heading their way I recommend nice attire.

Never have I had such a delightful experience with a...

Never have I had such a delightful experience with a service dept. I drove up, immediately tended to, assisted with a loaner car, and was out in 20 minutes. Communication with my Service Advisor, Sarah was thorough, polite, and professional. Cannot say enough about how wonderful this dealership was... especially since I was from out of town and needed to get back on the road the next day. My 12 year oldRX 300 was handled with loving car.Thank you Sewell !!!

I had the most incredible experience. I was trying to get...

I had the most incredible experience. I was trying to get to the dealership before they closed at 7:00. Traffic and an accident on 75 made my trip to Sewell take an hour and twenty minutes. (It usually takes 35). I arrived at 5 minutes before closing, but the friendly Sewell people took care of me anyway, provided a great loaner car. They could not have been more courteous even after a long day and staying 10 minutes late to accommodate me. I won't forget that. THANKS

Somewhat disappointing

I'm aware that Lexus prides itself on the luxury car experience, but I am disappointed that there are no true incentives to purchase the hybrid models. Luxury aside, my motivation for shopping for a hybrid is economy. Lexus has no manufacturer incentive for their hybrid line. Sewell sales could offer me no great value, and thus lost my business.

Thank you

I bought two cars from them. I recommend Mr.Will, Hes been nice through the whole process

I have only had my Lexus for a little over a year and...

I have only had my Lexus for a little over a year and cannot imagine not driving one going forward. The service experiences I have had at Sewell, which were scheduled service visits, have always been great. My most recent experience was particularly great. Ross Taylor was not only pleasant and respectful, but he was also efficient and got me in and out in a minimal amount of time. I have been very sastified with all my dealings with Sewell, from sales to service.

Outstanding customer service! This dealership gives you...

Outstanding customer service! This dealership gives you the royal treatment. Every time I go to have my car serviced, I never leave disappointed. They make sure that you leave satisfied. Extremely professional and detail-oriented.

Review of Sewell Lexus Dallas

This was the first time I have purchased a car online. Jim Poluikis was excellent and very responsive at every step. It was a very easy process to go through

This was my 9th Lexus. Most of my purchases have been...

This was my 9th Lexus. Most of my purchases have been from Sewell. On my last purchase which was a year and a half ago, I strayed to another dealership. Whatcan I say, except, oops......what a mistake. I've learned my lesson. Thes very bestdealership in the country is Sewell, and that is made possible by Alan Glauberman.He is a jewel and you must never let him retire. He is what makes Sewell what it is!

We have two Lexus vehicles (an ES350 and a LS460L), both...

We have two Lexus vehicles (an ES350 and a LS460L), both purchased from Sewell Lexus in recent years.Ashley usually takes care of service on the ES, and Bryan handles the LS. Regardless of who we work with, they always provide exemplary service. They work with us to give us the best deals, follow up to ensure we are aware of what's going on while our cars are serviced, and treat us as valued customers and friends.It's hard to imagine a time when we would not own a Sewell Lexus due to the great service (and sales) folks at Sewell! I've seen a couple of complaints on this website, but I've never run into anyone who has had a bad experience with this dealership.

I own a Park Place and a Sewell Lexus-both CARS are...

I own a Park Place and a Sewell Lexus-both CARS are awesome-both dealerships are not-Love the pick up and delivery service! Even for an oil change! Park Place promised to match the service and they will not and cannot-I will never buy a car from anywhere but Sewell!

I was very impressed by all the service staff at Lexus....

I was very impressed by all the service staff at Lexus. The quality of service provided by each and every person I came into contact with was exceptional. From the person that greeted me as I arrived, down to the gentleman who returned my car to me the day it was completed...thank-you. I have been driving a Lexus for approximately 5 years and i would not choose to go with any other dealership. The service standards that Lexus up holds is truly impressive and I have had a great experience with each encounter during the years. Lexus service is seamless, timely, and most importantly, top notch in quality.

I've been a loyal and frequent customer of Sewell for...

I've been a loyal and frequent customer of Sewell for over 4 years. I purchased my car from Sewell and have used them for all my servicing needs. Sewell is very consistent with their diligence and attention to customer safety. I've always received stellar service and have never had any issues. Their service associates always advice on the best interest of my car and wallet. Their overall customer service is impeccable and I would not feel comfortable taking my Lexus anywhere else. Sewell Lexus is a wonderful experience and I challenge Lexus drivers to discover the value they have to offer.

Sewell Lexus in Dallas gets it right every time. Every...

Sewell Lexus in Dallas gets it right every time. Every employee is service driven and is there to do whatever it takes to make sure you have a great experience. You can feel the quality of this dealership from the moment your feet hit the driveway. I hope to always deal with Sewell in the future.

I purchased a used Lexus SC430 in July and from the point...

I purchased a used Lexus SC430 in July and from the point he responded to my initial inquiry through the point I purchased the car, David exhibited service excellence, professinalism, and as importantly - honesty. It was my first Lexus purchase and he and the office staff at the dealership made it a very pleasant experience. It will not be my last Lexus purchase from Sewell.

Excellent Service, friendly & curteous...

Excellent Service, friendly & curteous staff...absolutely love these people. They make me feel very important every time I go in. These people know what they are doing!!!

This is my first GMC purchase. I purchased my Terrain in...

This is my first GMC purchase. I purchased my Terrain in Amarillo, TX and shortly after I was experiencing an engine noise, like a knocking noise. I brought my Terrain in several times to the Panhandle dealerships to be dismissed every time. This was so frustrating because the vehicle only had 8,000 mile on it. During Spring Break I decided since I would be in the Dallas area I would drop my Terrain off at Sewell GMC where I was approach by Justin Townsend. I voiced my concerns and addressed the knocking noise. Mr. Townsend reassured me he would figure out the problem. Mr. Townsend provided me with a loaner vehicle and always made sure I had everything I needed. I ended up taking Sewell GMC's loaner vehicle back to Amarillo while my Terrain was still being fixed. After a few days it was determined that my engine needed to be replaced in my Terrain. Mr. Townsend was more than willing to send his staff on an 8 hour drive to return my Terrain to me and then have his staff drive their loaner vehicle back to Dallas. I have nothing but outstanding things to say about Sewell GMC. The customer service Justin Townsend, Head Technician, and management provided me is truly unheard of. They were prompt, efficient, over the top accommodating and so willing and eager to make this a hassle free experience for me. After this experience I know with the utmost confidence I will continue to take my business to Sewell GMC; and recommend them to everyone I know.

How refreshing to find a Company so truly dedicated to...

How refreshing to find a Company so truly dedicated to customer service. Always a great experience at Sewell Lexus. No hassle, no arguments....just a focus to please. Keep up the superior work!

I normally service my own cars because I don't like to...

I normally service my own cars because I don't like to wait, but Sewell makes it very easy to drop off and pick up with hardly any delay. I enjoy "test driving" the loaners. Everyone I've dealt with there is polite. The cost is higher than other places but then again, it is a Lexus.

GET a 2ND OPINION BEFORE HAVING WORK DONE HERE! I've...

GET a 2ND OPINION BEFORE HAVING WORK DONE HERE! I've been a customer at Sewell since 2003 when I purchased my car there. I've been bringing my car in for regular service/oil changes ever since. A couple of weeks ago I brought my car in for a regular oil change and was told that I had valve and cam leaks that would cost $1500 to repair. I told them because it was such a high-cost repair that I would bid out the repairs. I did a lot of research to find a repair shop that had great reviews (I chose MasterTech in Plano) and took my car into them for a 2nd bid/opinion. When I dropped it off they said they are seeing more and more people who are coming in for a 2nd opinion after dealers (including Sewell) have told them work needs to be done only to find out the car is fine. They said if the work does need to be done, their cost for the same repairs was $900. Sure enough, my car was fine and MasterTech returned my keys and car at no charge.I was shocked. Sewell's 'Customer For Life' policy has clearly been abandoned. Due to this betrayal of trust, I will never take my car there again and I advise anyone reading this to avoid them as well.

I purchased a used Lexus from a dealership in another...

I purchased a used Lexus from a dealership in another city, but I live in Dallas so I was taking the car to Sewell for an oil change and to take care of a recall notice I recieved. During the service on my car the service person noticed that the inside edge of my front tires were completely bald and the cords were showing, obviously making it very dangerous to drive. Scott called me to let me know about the tires and informed me that they were the result of bad alignment on my car. Because the visible part of my tires had plenty of tread left on them and I knew the original owners took excellent care of the car, I was hesitant to believe the tire problem. I expressed my concern to Scott and he confirmed that I wouldn't necessarily be able to see the tire problem unless I was underneath the car. He also volunteered to take a photo of the tires and send it to me, so I could determine how to move forward. The photo Scott sent me was shocking. The cords on the inside edge of my tires were completely revealed. I asked Scott to have new tires put on and to fix the alignment, which was taken care of that day. As a female I often have conerns about being "taken advantage of" when it comes to service on my car. Not only did Scott willingly explain to me what was wrong with my car, what caused the problem & how Sewell could fix it, but he also went above and beyond to take a picture of the problem in order for me to have confirmation of the severity of the problem. I drive all over the DFW area for work, so driving a vehicle that is in the best possible shape is incredibly important to my work and my safety on the road. I am thankful to Scott & Sewell for helping me stay safe on the road.

Sewell is amazing! All the people there treat you like...

Sewell is amazing! All the people there treat you like you are the only customer they have. It is no wonder they are the premier Lexus dealer year after year. Thanks for another great buying expierence.

I've been a Sewell client over five years, and I must say...

I've been a Sewell client over five years, and I must say that I've recieved nothing short of great service. John Bonzal has always been my service manager. He's detailed, honest and compansionate when it comes to explaining what's going on with your vehicle. The loaner cars that's provided while my vehicles are being service is huge(enormous satisfier), there's little or no room in my schedule to be inconvenienced by not having a vehicle when mine are being serviced. Since I've become part of the Sewell Lexus family, that's has been eliminated.I could go on and on about the great experiences I've encountered. Thanks for all you do. Remember, people don't mine paying for great service (keep raising the bar).Sincerely,Tracy Wilson

I was scheduled to take my RX 330 in to Sewell on...

I was scheduled to take my RX 330 in to Sewell on Saturday, June 11th for its 75,000 mile service. I had a flat on the way to the delership in Wilmer Hutchins. When I called Sewell to let them know, they transferred me to their roadside assistance. Within half an hour, I was on my way to get a new tire for my car and then on to Sewell for service. Steve, who was working the roadside assistance that day was wonderful. Not only did he have me on my way so quickly, but he showed me things about my car I was not aware of.Needless to say, I am a Sewell customer for life. All of their staff is wonderful to deal with, and they are very fair and efficient.Janice Wright

We have purchased/leased several Lexus automobiles from...

We have purchased/leased several Lexus automobiles from Sewell, and have in all cases found the process to be pleasant in all respects. One of the reasons we keep coming back to Sewell (besides Lexus quality and value) is the service. Making appointments is quick and easy. The service staff are friendly and efficient, and the service area looks very professional and clean. I know my car will get the best service available. If I wish, a loan car will be provided at no charge. If I choose to wait for the service to be completed, I can relax in a very comfortable waiting area and enjoy a complimentary beverage.

Will Jiles was great. He sas straight,clear, fair, and...

Will Jiles was great. He sas straight,clear, fair, and not at all pushy. A pleasure to work with. Came in on his day off to suit our schedule. I would highly recommend.

Sewll Lexus is the BEST--which is why we continue to buy...

Sewll Lexus is the BEST--which is why we continue to buy our cars from Sewell. Customer service is always so very helpful--thank you, Sewll Lexus!!!

I have purchased 2 new vehicles from Sewell in the past,...

I have purchased 2 new vehicles from Sewell in the past, and always had good service. We were in need of a secondary vehicle, so I searched their web. I made an offer via the internet, and sent a message saying I was very interested and wanted to drive the vehicle. Anthony Albino was the sales person. He told me to call him before we came out, and he would be ready with the time. I phoned him around 6:45pm to let him know we would be there to view the vehicle around 7:30, and we we strongly anticipating buying the car that evening. When we arrived, they couldn't find Anthony. Once he finally came up, he told us repeatedly that we were lucky he did not 'slide out' early, as he had already sold a few cars that day. I reminded him that I left a voice mail that we were coming, as instructed. Apparently he never even cared enough to check it, because someone else sold the car at 3pm in the afternoon. We asked to look at some similar vehicles, and he seemed uninterested and acted like we should come back another day. He kept telling me how many cars they sale everyday there, and to just keep checking on the internet. Hmm, this is certainly NOT the way to treat a customer as outlined in Mr. Sewell's book 'A Customer for Life'. With that said, we drove all the way to Dallas from Frisco - it was cold and my wife was furious - Sewell will not get any business from me anymore.

I purchased a 2010 RX450 with very low miles and well...

I purchased a 2010 RX450 with very low miles and well equipped. There were more options than mentioned. I did the entire transaction on the telephone with less than 5 minutes per call. I went to the dealership on the day agreed upon and everything was "perfect". The dealership is a first class operation, the building itself is first rate. I would recommend them to anyone. I had requested some extras for my car and they were agreeable without any issue.(I was reading some of the other buyer ratings and I found it silly that the dealer should be held accountable for company employees signing crazy lease agreements. Those companies should send an experienced buyer to make the best possible purchase for their business.)In short, I live in the West Houston area and the dealers here will gouge you with a cup of fancy coffee and a smile. Their websites don't even allow you to view their inventory. "call the 800# or come in".... that's odd to me. I'm firm in my belief that I should be able to use my computer to educate myself first and then walk in to the dealer feeling fully prepared to make a purchase.Sewell has the reputation for selling more cars in the US than any other dealer. I can see why. In time I'll be back to Sewell for my next car if my local dealers don't get with the times.

I have purchased more than one car from Sewell, and...

I have purchased more than one car from Sewell, and always deal with Scott Shaw for my buying needs. Scott is very professional, and takes the personal interest in the car deal that I have not experienced at other dealers. Sewell always has a great selection of pre owned cars, and Scott will locate the exact one that fits your needs. He is the best salesman I have ever dealt with.

Bought my first Lexus here totally over the internet....

Bought my first Lexus here totally over the internet. Talked to the sales person and decided it was what I was looking for, a brand new GX450 with 2500 miles on it. Deal was good, vehicle was on a truck and in front of my house two days later exactly as described. Very Pleased.

I was recently tasked with talking to Sewell Lexus about...

I was recently tasked with talking to Sewell Lexus about (2) extremely bad lease agreements made with the dealership, and subsequently, what, if anything, could be done. I have my answer as of this morning: 2/16/2009, "absolutely nothing". The lease agreements were for (2) company vehicles. One was an RX 400h, and the other an RX 350. The RX 400h contract is for $914/month, and the RX 350 is for $775/month, which is ludicrous. They were written with 80,000 and 60,000 mileage terms for (48) months, which far exceed the 50,000 mile factory warranty. Who does that? No attempt was made in the beginning of the transaction to reduce the cap cost on either vehicle, and obviously nothing was done to make the monthly payments even remotely reasonable. I spoke with the GM there, and he pretty much said "too bad". When I told him he had lost two customers, he said "so what". Carl Sewell wrote a book on customer loyalty a while back. I guess those days are far behind them. These two lease agreements are a prime example of an overall lack of business ethics. The 400h was even a demo, and it was listed as such on the contract! I warn anyone who is about to do business with them, as they are truly sharks circling you in the water.

Horrible car buying experience. Mi wife was told to come...

Horrible car buying experience. Mi wife was told to come back with her husband...We bought at Park Place.

After owning Mercedes Benz for 20 years, I went to Sewell...

After owning Mercedes Benz for 20 years, I went to Sewell Lexus out of sheer frustration trying to deal with Park Place Mercedes Benz. The exerience at Sewell was the best car buying experience I have every had in my life. Even though there has been a snag or two along the way, Sewell Lexus has always made things right for me and done it in a friendly and professional way. In any human endeavor, things happen. Good people make things right when such things happen. I have never been to an auto dealership that is more committed to earning the business of their customer every day and everytime. I have recommended them highly to friends and family (and I have never done so for a car dealer before) and I look forward to doing business with them personally for many years to come.Thank you Andrew, Cooper, Dan and John. You continue to earn my business in your quest for me to be your "customer for life."

People there are completely rude and snotty. I went there...

People there are completely rude and snotty. I went there and they didn't even budge to help me out. I wouldn't recommend Park Place either because they are exactly the same. Better off buying a Lexus from a different state and have it shipped in. Its horrible having 4 Lexus dealers in DFW and having to only deal w/2 horrible businesses.

Note: This review is for both sales & service I've...

Note: This review is for both sales & service

I've purchased seven Lexus's from Sewell since 1990 and my experiences when the dealership was new were all great until I began to experience the emerging arrogance over the last couple years. First, regarding service, I took a brand new 2003 SC430 in for its first checkup at 1000 miles and when I came back to pick it up, the entire surface area of the vehicle (hood, roof, doors, trunk) was completely scratched. Apparently, when they washed the vehicle there was something in the bristles of the brushes that scrub the car that caused the damage. In any case, I didn't even receive an apology, but rather a simple, "we'll try to buff it out" from the service manager who acted like it wasn't a big deal at all. After bringing the car back out three times and still seeing scratches all over it, the service manager gave up on me and even tried to tell me that it was my imagination when they were all clearly visible.

I later had another terrible experience with the sales department when I went in to purchase a 2004 LS430. My salesman up until then had left the dealership, so I worked directly with the sales manager. Despite all the business I had given this dealership, I was patronized and treated with arrogance as the manager refused to take anything off the sticker price of the car. I then met with the general manager who tried to sit me down in his office and give me a lecture on how great his dealership was and why he didn't need to give me a discount on the vehicle, even if it meant losing me as a customer. Well that was all I needed to hear. In the end, I purchased the vehicle from Park Place, fed up with my experience at Sewell, for a couple thousand off MSRP the same day.

Unless you want arrogance, irresponsibility, and a lousy experience with both sales and service, don't waste your time. Stick to Park Place where I've had a far superior experience every time since. In sum, don't let the illusion of politeness when you walk in the door fool you into believing that this place is about anything more than making big money.

The best dealership in the south. One of the best in the...

The best dealership in the south. One of the best in the country!