Sewell Ford Lincoln

Smooth!!

Jimmy was very helpful and attentive. He answered every one of my questions quickly, he never made me feel obligated to purchase. Jimmy gave me my time to make my decision without feeling pressured. I greatly appreciate all of his help.

Great and easy

Jimmy Romero is great and was easy to work with Would recommend him any day of the week. thanks jimmy for making it easy and fun purchasing this f150.

Good Buying Experance

I could not be more pleased and I had a very good sales person,

Magnificent

I am so pleased with my 2015 jeep. Gary and the rest of the staff were awesome. He listened to me and was very personable. He didnt sell me the vehicle. He was there to help with the process. I really want to tell who ever reads this that if you have want great service and assistance, this man will go out his way to help. Thank you Gary. He didnt ask about my credit or how much was I thinking of putting down or any of those salesman questions. The Finance dept wasgreat too. These guys made it a great experience.

Great Customer Service

I would like to start by saying the people here at Sewell Ford are very friendly and knowledgeable about the products they sell. I traveled 52 miles to buy an automobile and they helped me get one. The staff was courteous and they answered all my questions. I'm so glad I went to Sewell Ford I had the most pleasant experience in buying my car. I found the best dealership in West Texas and I will always do business with them from now on. I highly recommend this dealership to anyone looking for a vehicle to buy.

Great Service

I found my next truck on auto trader. Called the dealership asked what the best they could for me.. Got a great deal... Drove 9 hours and picked up my truck... Everyone stayed late to get the deal done.. Than k you!!!

Extremely Professional Customer Service

I did a lot of research before purchasing my used 2015 F-350. Sewell Ford had the best internet deals nationwide. I traveled from out of state to pick up my vehicle. To my surprise Joe (awesome salesman) delivered my truck to the airport with a full tank of fuel and absolutely spotless. I manage a "customer service" organization for a living, it is always welcome to know there are businesses who still go above and beyond. If you chose Sewell Ford, I can assure you you won't be disappointed. Top notch organization from top to bottom, start to finish. I won't hesitate to purchase from them again.

Our go to guy with Ford, knows his stuff no run around.

This is our 4th vehicle purchase with Ford. I was in and out, once I shopped around and saw the vehicle I wanted Robert took care of everything and got us a great deal.

Happy with service

The guy that help me work hard to get me in my new car he check in with me all the time to let me know what was going on he went above what other salesmen have ever done for me

Purchase of new vehicle

I am very pleased with the purchase of a new vehicle & the excellent care I received by all involved. I am a return customer & will be on the future

Vehicle purchase

My experience buying a vehicle there was pleasant and painless. Everyone was polite, courteous and no buying pressure! I will most likely but another vehicle there. Thank you Jimmy!!!

Exemplary Service

I had a wonderful salesman that listened intently to my needs. The only negative is they requested more down payment than I had originally planned to negotiate with.

My purchase

My salesman and finance officer were both great! I would highly recommend them to anyone. They made this experience easy! I am very satisfied with my overall experience.

Great Experience

This is the best dealership that I have ever been in, but would not be the same without Kara, and Brandon. This is the forth vehicle that I have bought....These two make a great team and are a huge asset to Ford. Thank you, for another great experience!!!!

Great place to shop and buy a vehicle!!!

I had the pleasure of dealing with Franco Contreras when I bought my new vehicle. Frank was very knowledgable about the vehicle I wanted to purchase. I was approved for the purchase of my vehicle in no time at all. The vehicle I traded in was worth just what I thought it was so there was no hassle there. I was in and out of the dealership in less than 4 hours and on my way back home. I was worried that I would miss my basketball game on TV but made it back in plenty of time. I will sure go back there if I ever need another vehicle. I hope Franco will still be there when I need another vehicle.

Great experience

Simply a stress free car buying experience. My salesman Terez was extremely knowledgeable about the vehicle and all of the amenities that come with it. He took his time explaining things to me and showing how they work. Graham the finance manager was also a pleasure to deal with. Thank you to both of them for making what is typically a challenging day, very easy.

New pick up

Alex Acosta worked very hard to get us into a new f150. I'm in sales as well and I know it's hard to find motivated salesmen that go the extra mile like Alex. I will be coming back for my next vehicle purchase and hopefully work with Alex Acosta again

Very satisfied

They worked hard to exceed our needs! Very professional in helping us with what was best for us . We couldn't ask for a better sales person.

Professionalism at its peak!

My salesman Alex Acosta was very professional throughout the sales process. He was very intuitive to my financial situation and I never felt pressured to buy. I will definitely be returning for my next vehicle.

Shopping for new vehicle

I gave this dealership the highest rating possible. Pricing is competetive and staff is very helpful and knowlegeable. Great shopping experience. I would definitely recommend to family and friends.

Great experience again

This is my 3rd vehicle I've bought from Brandon and Kara. The whole experience from the moment I texted Brandon about trading into a new truck was seamless. I feel valued as a client and appreciate the thoughtful attention and respect for my time. It was a collaborative effort to get to the best decision and as a result of their outstanding product knowledge, I felt completely comfortable in the resulting purchase. Could not have gone better

Great service and fast

Great service and willing to deal that help me out on making it possible to get the truck that I wanted.

New car

Richard, Mike and Harvey made the process of buying a new Vehicle easy and exciting. Everything was explained very well, great customer service!!!!! Sewell Ford is great!

good quality service

i recieved excellent service from people dedicated to providing the best customer care possible. They provided help every step of the buying process. I will buy from them in the future

buying a new car the easy way

Buying our new Ford Escape from Sewell Ford was so easy. No pressure was put on me to "buy today". Salesman Jerry answered all my questions .

Friendly, fair prices, no haggling

Bobby Schwarz was amazing. So was Carla. Extremely helpful, patient and happy to help us find the vehicle that was right for us. Walked out with a better vehicle than we even hoped for.

Very satisfied.

We worked with Zane Stewart. He went the extra mile for us! We did not feel pressured, he just showed us what was available and made several trips to another lot to find the car that was just what we wanted. It was a pleasure to deal with him!

Bought New Car

I bought a new car from Ron Newby. He was very helpful in all aspects of buying a car. He showed me how to operate all the new gadgets on my car. Would recommend Ron to anyone buying a car from Sewell Ford Odessa. Arthur in finance explained everything I was signing very well.

Their goal is to have satisfied customers!

The salesman made it possible for us to go home with the vehicle we wanted!We will do business with Jake again and recommend him to our friends.

Very pleasant business

Alex helped us with the purchase of our auto. He was very professional, helpful and personable. Would definitely recommend him. Ramiro helped us when we went to the business center. He was also very helpful and answered all of our questions. These two gentlemen helped to make us feel at home while we were shopping and buying our vehicle. Thank You. This transaction turned out to be a lot easier than I expected.

Awesome experience

Very helpful and easy to deal with. Best place in Odessa to buy. Extremely good customer service. I would recommend this dealership to anyone who is in the market for a new or used vehicle.

Above and Beyond

Brandon Utley went above and beyond when finding the right vehicle for me. I received an awesome value for my trade-in. What I liked the best was his no pressure laid back attitude. I feel that I can trust Brandon, which is not the case with most cars salesmen. He not only brought my new vehicle down to me in Alpine but took my trade-in back! I would definitely recommend this dealership and Brandon Utley to anyone! Thank you so much for the great experience!Joanie Weber

Excellent visit

I went to purchase a new vehicle and had an excellent salesman that helped me choose the vehicle that was right for me, and my needs.

Awesome Customer Service

Andrew and Monica went by far to provide the best experience. This was my first car purchase and really didn't have in mind what I wanted. As I walked in the parking lot, I was greeted by Monica and listened to what I was looking for in a car, she quickly listened and pointed me to a 2016 Ford Focus. The color and style I wanted wasn't available so she quickly left to her office while Andrew was just showing up. I test drove a focus and I quickly liked it. As I went back to the office, Monica had researched and given me options. My brother and I were discussing about me wanting black rims and a remote starter and we discussed how later we would purchase them. I turn to talk to Monica and she had found a car with those qualities without me telling her to look for one. Andrew made the call and had the car delivered to Odessa. Honestly this is one of the best experiences I had, very lovely people and great people to talk to, very knowledgeable and very patient. Andrew was there even when I financed the car and provided great service when I got my keys to my car. Thank you Sewell Odessa.

Best Customer Service

We went knowing exactly what we wanted and had everything ready and were hoping not to get the run around... We weren't disappointed!!! We were in and out in 3 hours with our new vehichle! Great job by everyone and especially our salesman Johnny Brown!

Best in West Texas

Great, no pressure sales team in a comfortable environment. We came here to buy a vehicle for my girlfriend because of my recent purchase experience. Highly recommend this place

Excellent as usual

Always a pleasure dealing with Sewell Ford. Paul Burnett is an honest, ethical sales professional that I would recommend to anybody looking for a new or pre owned quality vehicle. Aaron Galindo is also a great guy to deal with. Sewell is an overall excellent dealership that takes care of customers.

Great Experience!

Terez helped, immensely! We have been looking for an SUV, and he was patient & thorough about asking what needs we were trying to cover with our purchase. He even stayed late to be sure we were taken care of fully.

Great dealership

Set up an appointment and got right down to it Zane was a great salesman was bending over backwards to get this deal done have tried other dealers in the area and they gave up but Sewell Ford did everything possible and it is my belief we are all happy I got a great deal and a beautiful truck

Great confidence

Armando is always willing to go beyond to help in purchasing a new vehicle or help with service!! He is a great and knowledgable. Josh had all our paperwork ready to go and we were in and out of there!!! Ready to drive off!!!

Great experience of internet buying

Andrew Peterson was great to work with. This was our first internet purchase (buying a vehicle out-of-state) and was a great experience. Andrew was responsive and helpful through the entire process, even arranging delivery upon our arrival. We had a minor unexpected issue with the truck when we picked it up, but it was immediately addressed without question or issue through Andrew and the Sewell Chevrolet Dealership (even though we purchased the used GMC through the Ford dealership). Friendly, honest and helpful. I would highly recommend Andrew and Sewell dealerships for anyone wanting a great buying experience.

Excellent Customer Service

I would like to thank Jerry Gattis for great service. I told him what I was looking for and got me a great deal. Thank you Jerry and Sewell Ford for having exceptional service.

Great experience

Good people that care about customer service. Go the extra mile to make the customer happy! Thanks Sewell ford, job well done. Caring about service before and after the sale.

review of purchase of new Ford Mustang

I experienced the best buying experience ever at Sewell Ford. Terez Lyons is a super salesman-friendly, listens, takes time to understand what customer wants and explains product very clearly. The sales consultants worked hard to earn our business ,and did it in a fast, friendly way. I would highly recommend this dealership to anyone. This car is our third purchase from them. They take great care of their products after the sale as well. Pat Keefer

Great Experience!

Over the years we have made many auto purchases of different brands and dealerships. This purchase of our used 2013 Lincoln Navigator was definitely the most pleasurable of them all. Andrew was completely professional and has great knowledge of the product and features of the vehicle. He was able to aid us in obtaining a great deal and made sure that all of our questions were answered. He made himself available at all times to complete the transaction in a timely manner. We are grateful to Andrew and Monica Peterson for making this such a pleasurable purchase.

Thank You

Thank you so much to Alex Acosta and all the staff for helping us get into our new truck. You all went out of your way above and beyond and we appreciate your kindness and concern for us. God bless you all! This has been our best car purchase experience and we will definitely be back and we will recommend others to become Sewell customers.

Sewell Ford continues to exceed expectations.

My wife and I recently decided it was time to upgrade our vehicle to accommodate our growing family and we could not be happier with our decision to return to Sewell Ford in Odessa. We have been longstanding customers with them because the service and care we receive continues to be above and beyond what you would expect from a car dealership. Ron was very helpful and patient with us, not pushy like most car salesmen are. He allowed my wife and I to test several vehicles, compare them side by side, and really went the extra mile to make sure we made the right choice in our new vehicle purchase. Dallas was very down to earth and knowledgeable regarding the loan process. He provided me with several options and made sure that I was getting the best services and coverages for my needs. I highly recommend you stop by Sewell Ford the next time you're in the market for a vehicle purchase.

Sewell continues to exceed expectations.

My wife and I recently decided it was time to upgrade our vehicle to accommodate our growing family and we could not be happier with our decision to return to Sewell Ford in Odessa. We have been longstanding customers with them because the service and care we receive continues to be above and beyond what you would expect from a car dealership. Ron was very helpful and patient with us, not pushy like most car salesmen are. He allowed my wife and I to test several vehicles, compare them side by side, and really went the extra mile to make sure we made the right choice in our new vehicle purchase. Dallas was very down to earth and knowledgeable regarding the loan process. He provided me with several options and made sure that I was getting the best services and coverages for my needs. I highly recommend you stop by Sewell Ford the next time you're in the market for a vehicle purchase.

Great serice and very professional

I went in with a truck in mind and meet Terez a sales professional. I had spoke with him on the phone and he had arranged a line up of trucks for my inspection. I choose the truck I wanted and the negotiations began. All involved were polite and professional. In the end I walked out with the truck I wanted at what I think was a fair price. I would highly recommend business with Swell. I would also recommend Terez for your sales professional. He is an outstanding sales person and does and outstanding job. Thanks Terez.

Distinguished Service

We did not choose Sewell for service for our Lincoln, but were forced to due to our car breaking down near Odessa, TX. But we are so thankful for such fate! With a tight timeline due to us traveling from Arizona to Atlanta, the service was fantastic ... in fact the best I have ever experienced with a service dealer. We were treated as a priority and with great dignity. Everything was about helping and serving us, and they did everything they could to help us out and make things easy for us. I wish this dealer was in Atlanta, as I would bring all of my business to them.

Awesome

Had a great experience at this dealership while purchasing my 2016 Lincoln MKX. Terez Lyons our salesman was very helpful and knew all about the car we were purchasing. Normally purchasing a car isn't a pleasant experience but Terez and his team made it enjoyable. I would definitely return to this dealership. I couldn't be happier with my car or with the service we received.

My "friends" in the car business!!

Brandon and Kara are the BEST!! Very professional, knowledgeable, and they care about what I want and need and go the extra mile to make sure everything worked out. Thank you.And he taught me how to use the various "bells and whistles.."

Wonderful Service

I cannot fathom how grateful and ecstatic I am about my Ford Fusion purchase at Sewell Ford! Andrew Peterson is a wonderful salesman as he is a person. He answered my every question and assured me when I had my doubts on some of the questions I had. My transition went smoothly thanks to him and the team of Sewell ford. Great dealership and wonderful people. Definitely a big thumbs up!

Great Dealership, Great People!

10th vehicle always satisfied! Great people and great service. Will be back to purchase again. Good selection of vehicles. New and used. We are like family.

Great Dealership

This is the third Ford truck I have bought at Sewell Ford & From Bobby as always his informative & knowledgeable, I live in the Rio Grande Valley so I buy my trucks sight unseen & I am always pleasantly surprised when I receive my truck as Bobby hits the nail on the head. I just let him know what options I need on my truck & he delivers. If there is ever any problems I just call him & he is on it fast, quick & in a hurry. Thanks Booby. I always let my family & friends know just where to go buy their cars & trucks.

Seventh vehicle

Brandon and Kara have once again gone over and above our expectations from purchasing a vehicle. We are always treated very personable and feel in some ways, like a family. I purchased my seventh car last week from this amazing team Utley... It was a vehicle for my teenage daughter, so naturally I had to be safe and very reliable. Kara very patiently explained so much to my daughter.Everything about my experience was perfect including the financing with Josh. This guy got us in and out just like always. Gotta love that. Know one has time to sit and wait on finance after all. Sewell you have a great team working for you...

Amazing

I went in to see about getting into a vehicle and Andrew went above and beyond to do that! I enjoyed him and he truly was their to help I would recommend him over and over again.

Great service

Went to buy a truck and the people were extremely friendly and helpful. I would recommend my family and friends to buy their vehicles from Sewell Ford.

Great

We new our credit was low and we had some other things that was making it difficult to get financed but they didn't give up on us they helped us in every which way possible to close a deal on a new/used truck. The sales man Pual was amazing to work with very helpful kind and patient. He checked on us through the while process and was there when we needed him.Thank you.

Online advertising

Check the fine print. Many of the vehicles have an MSRP listed way below (10-15K) what the MSRP really is at least for all the F150's we were looking at. They apologize and blame internet/webpage issues but I am sure this is a ploy to get your attention. They didn't offer any better deal than anyone else would. Our local dealers laughed and said to please pick up a few for them at that price. If it was not for the fine print that their internet prices could have mistakes it would be strait up False Advertising.

Great Experience

They are friendly and kind. I will refer anyone I know who is shopping for a vehicle.

Comfortable experience

Brandon and Kara Utley made the experience pleasing. We were very pleased with these folks. Had delays with extra work and the vehicle could have been presented in a cleaner way. This was on the Sewell Ford workers.

Great Service

Andrew Peterson was our sales person. He was knowledgeable and very friendly. I will recommend Andrew and Sewell Ford to all my friends and family.

My 12 year experience buying and dealing with Sewell.

I just purchased my second Ford F-150 .i dealt with salesman Bobby Schwarz. Bobby worked hard to find what I anted both times. He went through every detail to assure I understood every facet of the deal. Took a lot of time to explan the operation. I had 120,000 miles on my first truck. Sewell service was always excellent. Sewell goes the extra mile to train all their employees and it shows.i highly suggest you give them a chance before your next purchase.Bob Sanford, Odessa Texas.

Service is the key to get customers to return.

When buying a new vehicle your salesman usually always gets a good rating. However, it should be noted that when buying a vehicle, potential customers should also evaluate the dealership service department. I learned the hard way, I live in Midland and bought a Ford 250 diesel from Rogers Ford. The salesman were great, sucked up to me all day long. I was generally happy with the sale. However, I made one critical mistake! I did not check out the service department. The Rogers Ford service department seems to be in a state of chaos with very little communication with the customers. I found the service department at Sewell Ford to be excellent and very customer orientated. Though I live in Midland, my next truck will be from Sewell Ford!

return phone calls

the. vehicle I was I retested in didn't have a picture. I requested a picture last night through email. i called today ar 10 and left a voice mail. I tried to call again and u was sent to the same employees voice mail. I haven't received any response back. guess I'll look elsewhere

First time buyer, all jitters were gone fast!!

One word to describe the individuals I dealt with at Sewell Ford...professional!! Thanks Team Utley for everything!! Thanks to you also Josh Phillips for getting me in and out!!

The Real Deal!!!

My wife and I went in to look at getting into a different vehicle and Terez Lyons and Ramiro Ruiz got me a deal I never dreamed I could get. These guys are awesome.

Walked away with 2!

We went in to buy a truck and ended up getting a truck for me and a car for my wife. We had a real good experience as we always do and the customer service was excellent. They did whatever it took to make the deal happen. I would highly recommend Sewell Ford of Odessa!

TEAM UTLEY

Buying a car can be most stressful, but with TEAM UTLEY (Brandon & Kara) you don't have to worry about a thing. No pressure to buy, no pressure to just take what you see, they are in your corner and will do everything in their power to do what's right for you. Having a sales person who is looking out for the customer and not just their "quota" makes THE difference in the process. I have bought my last 3 vehicles all in a 3 year time span and would not use any one else. Our finance guy was Awesome also, I enjoyed the conversation during the paperwork process, made it not so tedious. I'm somewhat new to Odessa and he informed me of some of the great volunteer opportunities the Sewell family are involved with and how I could get involved also.

Team Sewell + Team Petersen= Class Act!

I had been looking for a vehicle last year to replace my wife's Odyssey. Andrew & his wife, Monica, were very helpful and accommodating. I had been by to visit the dealership after work but the vehicle I wanted was already sold. The next day Andrew offered to bring another one to my workplace for me to test drive. I work almost 20 miles away from the dealership! If that's not customer service I don't know what is. Unfortunately we didn't buy from them this go around because the vehicle my wife chose to go with was another Odyssey. Fast forward a few months, my vehicle had been involved in a Hit & Run this past January. I had told Andrew back in November that I would call him when I was ready to buy a truck. He responded so promptly & was excited to find me the truck I was looking for. I gave him the list of requirements and within a few minutes he called me with the truck I was looking for. I was on a tight schedule the day we went to get the truck and he & Richard Fuentes made it almost effortless to get the paperwork done. The Bible & gift basket on the front seat were also a very nice touch. Sewell definitely practices what it preaches when it comes to customer service. Once again thank you Andrew & Richard for the easiest transaction I have had in a long time.

Satisfaction

All the service was excellent. Salvador is very respectful and full of great customer service. My family and I felt very welcomed and I would mostly definetly recommend the service from Sewell.Big Thank You to all that helped!

Awesome Experience

We just purchased our 7th vehicle from Sewell. We always use Terez Lyons. He is very friendly, honest and always make us feel like family. We have been very satisfied with Sewell Ford and will continue to buy vehicles from them in the future. The finance team is also very helpful and friendly. The are very good about explaining certain options and upgrades without being pushy.

Awesome Experience

Giovani Gonzales was our salesman and he was extremely knowledgable about the vehicle we were buying, Lincoln MKX. The purchasing of our new vehicle was a great experience. The finance specialist made our purchase very easy and prompt

Very pleasant experience.

I recently purchased a 2015 Fusion from Sewell Ford. Every one was very friendly and willing to help, especially Ron Newby who helped me make my purchase. I would certainly recommend these folks to anyone needing to buy a vehicle.

Awesome service and customer support.

Mr. Terez Lyons was my sales associate when I bought my 2013 Ford Limited Expedition. When my vehicle needs changed, with his help and Mr. Cain Quintana. I exchanged my Expedition for a 2015 Ford Taurus Limited. A wonderful car and fully loaded. Mr. Richard Fuentes in Finance made the transition seamless. I look forward to working Sewell Ford for service of my Taurus and for future purchases.

Awesome experience

We first went to Giovanni Gonzales in November to purchase a new SUV. He helped us find the car we wanted and made the process so easy and stress free. He went out of his way to ensure we left with the vehicle even though he had to call in someone to service our car since they were closed for the holidays. By January we realized the SUV was too small for our family and was not happy with it. We went back and received the same, if not better, service we did the first time! He found us exactly what we wanted and was so helpful. Not only is Giovanni great but so is the facilities! Anything we need done for our vehicle can be done there! Very convenient and I'm so glad to have their support! Will recommend to anyone interested in purchasing a vehicle!

Awesome service and experience

We first went to Giovanni Gonzales in November to purchase a new SUV. He helped us find the car we wanted and made the process so easy and stress free. He went out of his way to ensure we left with the vehicle even though he had to call in someone to service our car since they were closed for the holidays. By January we realized the SUV was too small for our family and was not happy with it. We went back and received the same, if not better, service we did the first time! He found us exactly what we wanted and was so helpful. Not only is Giovanni great but so is the facilities! Anything we need done for our vehicle can be done there! Very convenient and I'm so glad to have their support! Will recommend to anyone interested in purchasing a vehicle!

2012 Camry

Purchased a used certified 2012 Camry with just 37K miles. The car was in excellent condition and being certified made the purchase a no brainer. My wife (her car) & I were very pleased.

Best car buying experience

I initially let Jake know my interests over the phone. I went in to check out cars on Saturday to get a better idea of what I wanted. Jake was awesome! Showed us cars that fit our specifications, answered all my questions, and we drove away in our new car! He was very efficient, didn't pressure, and made the process super smooth!!! We will be returning to Sewell and Jake for my husbands truck next!

Excellent Experience!

This is the second vehicle we have purchased from Sewell Ford and Johnny Brown. We weren't sure what vehicle we wanted, so Johnny took the time to show us several vehicles. We ended up buying a 2016 Ford Explorer which is perfect for our needs. The vehicle was detailed while we filled out the paperwork and was ready to drive off the lot that afternoon. I would highly recommend Sewell Ford and Johnny Brown!

buying a new ford truck

This is the third truck that we have bought from this dealer since2009.And found experience very good.We were very satisfied with our sales person Graham Dallas.

Great!

Zane helped me find what I was looking for immediately. Very helpful and answered all my questions. Before I left the lot , he reviewed all the features with me.

Great service, friendly staff

Our salesman was Juan galindo he was friendly and knowledgeable about the vehicles. He got us a great deal and we are very happy with our new car. Joshua Phillips was also very nice and helpful in getting us financed and out of there quickly. I would recommend Sewell ford to anyone looking for a great deal and friendly service.

No xxxxxxxx

Was able to do most of the trade by phone without having to drive to the dealership. The guys there got me in and out reasonably fast without any hassle. For someone that needs to buy a car and doesn't have all day to do it, I would recommend Sewell Toyota. This dealer rater doesn't give me the option to select Toyota in the Vehicle brand column. The dealership is great but the dealer rater , not so much. Probably not a big deal but if I am asked to give a true evaluation of the dealership, I should at least be able to tell the truth about what kind of car I bought.

I wanted a Christmas present for my husband

Great service through out the whole sale....Armando Palacios worked with me and was very patient and kind. Two days before Christmas and arriving 30 minutes before closing looking for a truck for Christmas for my husband, Armando and finance department, stayed late and waited on me after hours. Great service all the way around...very pleased..

Amazing Experience

Andrew Petersen did an amazing job in helping us in purchsing our next vehicle. He went above and beyond to asure we were happy and completely satisfied with our purchase. He treated us with the upmost respect.

The Best Customer Service

Shopping for and purchasing our 2016 Lincoln MKX Reserve was a very pleasant experience. Purchasing a car had become our least favorite thing to do because in the past we had experienced sales representatives who were overly aggressive while not knowing their product and seemed to care less if we bought from them, but the worst part was the long wait after deciding to purchase while they prepared the papers and the car. We have waited as long as five hours to finalize the paper work and then have to wait longer to have the car brought to the front. We are not the only ones who have experienced this tortuous wait. Our friends and family all talk about that being the worst part of buying a car. Juan Galindo, our sales representative at Sewell, listened to what we wanted. He was knowledgeable about every feature of the car. He was not pushy and he responded promptly to every email, text and phone call. There were many communications between us because we were trying to decide between the Lincoln and a car at another dealership. Juan and his team leader did not give up. They continued to try to reach a mutually satisfactory price. Finally after a period of more than a week, we finalized the deal by phone. When I arrived at the dealership a few minutes later, the papers were ready and so was the car. I was in and out in less than an hour. Thats what we call customer friendly service. We especially appreciated their patience with us! My thanks to Juan and all the Sewell Team members that participated in this transaction. Go Team Sewell! P.S. In 2007 we bought a Town Car from this dealer with the same good experience.. That's why we came back and will again.

Outstanding Salesmanship

It was the best buying experience I have ever had from Ron Newby and Andrew Peterson at Sewall Ford. I plan to buy all my future vehicles from them. Thanks Richard Cooper

Amazing!

Team Petersen at Sewell was very attentive to all I wanted in a car and made it as easy and affordable as possible, as a first time car buyer, they guided me through the process and found me the perfect car. Definitely recommend the Petersens and any of the other friendly folks over at Sewell

I wanted a sporty truck

Jorge at Sewell Toyota was great to my wife and I. He showed us several Tacomas and was able to get us in a 2015 double cab. I love the features of this truck and will continue to buy from Sewell

Awesome

Salesman, Zane Stewart, did and excellent job of getting the vehicle I was looking for. I was in and out of the dealership in just a few hours. Finance went quick and easy

Great Friendly Service. Aimed To Please!

Juan Galindo did an excellent job assisting me with finding the vehicle that had the options I requested. Ramiro Ruiz helped with the financing aspect of things and he went above and beyond to help me out! Juan, Ramiro and Sewell Ford! You guys are great!

LOVED THIS DEALERSHIP!!!

They were awesome! Helped me get into my car, and we're very kind! Would buy a car from them again! Thank you for everything! Recommed Danny in the used department, he helped me out a lot.

it was great

They were very helpful and friendly and I would recommend to anyone this is our second vehicle from there and they treat you like family

Great Customer Service

Excellent customer service, made the buying process easy

customer care

Excellent customer care. Exceeded customer expectations! Very friendly. Great prices.i had a great experience with this dealership. They took time to hear our vehicle needs and presented more than one option.

Great Service!!!!!!!

When we walked into the dealership Sewell Ford we were not going to buy a car we were just going to look around. We found a 2011 Ford Taurus that we love! Clif attended us and he was very polite. He mad sure he didn't let us walk out of the dealer without offering us the best deal possible. He did and we fell in love with the Taurus. At the financial department Josh was awesome an he work on everything quickly. I am very pleased with my experience.

Great People!!!!

Friendly people that care about what your needing in a vehical! They looked for the best deals which helped me out and options on what I could afford for my family!

Review for Ron Newby

This whole sales process was easy and efficient. I went in looking at two options and he made it where I got what I wanted in a timely manor. He is awesome and would recommend him if your looking to purchase a new vehicle.

Vehicle purchase.

The experience was great. Great people. Every time I purchase from Sewell I leave knowing that I've been treated well. I do recommend this product to people I know. I shall keep you as my dealership.

Great experience

Fantastic experience from the initial call to set up an appointment to the sales staff and finance office. Jason Martinez was a great salesman and Chris Mullin did a great job with our financing. I highly recommend them. We will definitely go back.

Great rebound for a great sale!

Missed a good deal so they found me a better one! Great folks! Able to find the right vehicle at the right time! Hats off to Brandon and Scott- they are the reason I return!

Great Customer Service

Andrew and Monica Peterson along with Arturo Montoya did an awesome job assisting me with my purchase. We keep going to Sewell because of them!!! Thank you for everything!!!

Pleasant

I would first like to thank Jimmy Romero for being patient with my husband and I. He definitely did what he could do and satisfied my husbands wants in a reasonable amount of time. Very pleased with our purchase.

Best customer service

My experience with Sewell ford was very satisfied . Danny helped me get into a perfect car . I love my ford fusion , he made it very comfortable and didn't rush me into anything I didn't like. Best customer service from him and very professional . I would gladly recommend him to any that is looking for a car . I wanna thank all the Sewell family that helped get my new car. Danny / Arthur Montoya and Collin Sewell

Great Truck Buying Experience

Brandon Utley, Professional Sales Consultant, and Ramiro Ruiz, Finance Manager, made my buying experience "stress free". In 3 hours, I was driving my new truck off the lot. Both gentlemen were courteous, professional and knowledgeable and I would recommend them to anyone.

"Great Buying Experience"

Brandon Utley, Professional Sales Consultant, was a pleasure to do business with. He was very professional, knowledgeable and my dealings with him were "stress free". I was in and out in 3 hours! Ramiro Ruiz, Finance Manager, was also professional and knowledgeable. He stayed on point with the paper work and did not bore me with all the additional charges and services available. He explained my options precisely and did not force the issue.

Above and beyond

I came in looking to trade my truck in and get something safe for my three year old son that would also be able to pull my RV. I found one that fit and asked to check on pricing and financing. I don't like to jump into things unless I have peace about it and I appreciate that they did not try to talk me into anything. They wanted me to be comfortable with the purchase. After purchasing the truck Graham and other staff really went above and beyond to give me peace of mind; he even helped me get another set of keys after a set had been misplaced. Staff here treated me like a person, not a dollar sign. I felt like they actually cared and I believe that they do.

Satisfied

Chris Rodriquez was a good salesman. He contacted me several time with options of vehicles to buy. When I informed him I needed time to decide he backed off. When I contacted him at the time I wanted to purchase, he was ready to assist. I'm pleased with his service. B

Very Helpful

A very easy and understanding salesman with an excellent finance guy helped my wife and I walk away with a vehicle we both liked and could afford.

OUTSTANDING SERVICE!!!

Over the years I've bought several new cars, but my most recent experience has by far been the most pleasant. I not only got a great deal on my F250, but I got an added bonus of having met and dealt with an OUTSTANDING young man named Jake Pettit. Prior to Jake calling and having me go down to Sewell Ford, I had all but written this dealership off as to where I'd be buying my next vehicle. I'd searched online, and had gotten and email from two different individuals from Sewell to let me know they'd be calling me to offer a deal on an F250. They never called. I then got online at to "View Dealer Inventory" and Jake called me early the next morning. I met him at the dealership later in the week, and found him to be exceptionally pleasant and willing to find exactly what I wanted, and did his best to help get me a good deal. I'm as impressed with Jake as I am with my new truck! Whether he stays at Sewell or moves on elsewhere, even a different line of work, Jake Pettit will be successful with his positive, friendly, and just plain EXCELLENT attitude! Thanks Jake, hope to deal with you again!I also want to mention Arthur Montoya. My previous car buying experiences, once the deal was made and went to finance, I found that those guys are most often more pushy than any salesman. Trying to get me to buy things I don't need or want. Arthur understood when I declined, and was very helpful explaining different options etc. Thank You Arthur! Good luck to both of you guys!

It was excellent experience.

Andrew Petersen was just great on helping us get everything done in a short time, since we were on a short timeline and were from the Houston area. He helped us move through the process quickly and took the time to answer all of our questions. He also made sure we understood all the new options and helped set up our cell phones in the new vehicle. It was the best buying experience to date and we have purchased several new vehicles.

Great experience

I called Graham Dallas told him what I was looking for, and what price range, and in less than an hour he found what I wanted. My whole experience was wonderful. Thank you Sewell Team.

Beautiful new Lincoln

Mr.Petersen has sold us our last three cars. He is knowledgeable , courteous, and professional. He is an asset to Sewell Ford. We appreciate his assistance in purchasing our new car . We are very happy with our experience.

amazing experience!

This was my first time to buy a car, I had bad credit and not a lot to put down. I want thinking I didn't have to good a chance to get anything let alone a 2016 car but the dealer, Johnny Brown want above and beyond to help me. He spent a lot of time working with me to make sure I would get exactly what I wanted. In the finance department I worked with Ramiro Ruiz he was excellent! He work hard to make sure I could get approved for the car I wanted at a great monthly payment, and it all happened in a really timely manner. I was more than satisfied with my experience. And plan to return in the future!!

Amazing!!!!

This was my first time to buy a car, I had bad credit and not a lot to put down. I want thinking I didn't have to good a chance to get anything let alone a 2016 car but the dealer, Johnny Brown want above and beyond to help me. He spent a lot of time working with me to make sure I would get exactly what I wanted. In the finance department I worked with Ramiro Ruiz he was excellent! He work hard to make sure I could get approved for the car I wanted at a great monthly payment, and it all happened in a really timely manner. I was more than satisfied with my experience. And plan to return in the future!!

Great experience

Efrain Hernandez was great to work with, helpful but not pushy. Let me take my time making a decision! His assistance made the transaction go smoothly.

Professional and Honest

Since the moment Alex Acosta was recommended to us by a previous client of his and friend of ours, he conducted himself in a professional and honest manner. He made sure we got what we like from the beginning. we definitely will buy from him again. Thanks again.

3rd time around

Brandon Utley and his wife Kara are the best. They will help in any way possible, and bend over backwards to help get you what you need and want...hard to find these days

Best car buying experience we have ever had.

Thank you profusely for recommending we buy from Sewell. Terez Lyons was the salesman that helped us out. This was BY FAR the BEST experience buying a car that my wife and I have EVER had, and I have bought a lot of cars. He was very patient with us while we decided which route we wanted to go. He was upbeat and kind the whole time. I am recommending him to everybody I know that wants to buy a car. He was so pleasant, we didn't even think of comparing at other lots. Thank you for a great experience!!!

Horrible horrible communication

This is our second trip to this service department in a 2 week time. The first trip was excellent with excellent communication. We had shocks, brakes, hubs, traction light issue, etc replaced. There was a strange metal grinding and the traction light came on yet again afterwards so we took it back. They've had the truck for a week and 2 days. I've talked to our service rep twice with no real answer. I finally called Emmanuel on Saturday(day 5). He guaranteed better communication and answers on Monday (day 7). Today, Wednesday (day 9) there's still been zero communication as to what's going on. Needless to say we will be picking the truck up and next time we intend to spend $3600+ in maintenance we will take it elsewhere.

The best

I worked with Mr. Terez and let me tell you he was AWESOME!! He explained everything with great detail and was very patient and helpful. Also, thanks John Perry!

The Salesman

To whom it Concerns! Mr. Oscar Leal is a true salesman to the utmost power. Respectful. of Awesome Character and integrety. i would purchase from him on any future purchases. Thank You Sir

Great Service

Zane Stewart is great to work with. He cares about getting you what you want and that you feel comfortable in the process. He worked very hard to get my wife into a new F150 and she loves it. We also purchased a company truck through Zane last year and I will call him again when it's time to buy another truck. Zane and Arthur really made the process easy. I will definitely recommend them to my friends and colleagues.

Great Service

Zane Stewart is great to work with. He cares about getting you what you want and that you feel comfortable in the process. He worked very hard to get my wife into a new F150 and she loves it. We also purchased a company truck through Zane last year and I will call him again when it's time to buy another truck. Zane and Arthur really made the process easy. I will definitely recommend them to my friends and colleagues.

Very easy to work with

Terez was very patient and explained everything we asked. Terez was very friendly and willing to do whatever we asked to get the job done. He was able to answer all our questions and put us in the right vehicle. Definitely happy with our decision.

There's no reason to go anywhere else

Since 1992, I have bought 6 vehicles through the Sewell dealerships. Their level of service is second to none. Danny Gandara took care of me during my last purchase. He was very courteous, professional and worked hard to give me a great deal on my daughter's first car.

Great car buying experience

Monica and Andrew Petersen, better known as Team Petersen "Listened" and found the MKX I wanted. They were diligent and kept me aprised of when the vehicle would be ready for me to pick up. It was such a wonderful experience compared to all my other new car purchases. No haggling, made sure I received all the rebates, discounts I could receive. They made sure I knew how everything worked before I left the dealership. I feel like an old friend and no question is silly. They are there to help and they really do help. Highly recommend this team!

Great experience purchasing new car!

Monica and Andrew Petersen, better known as Team Petersen "Listened" and found the MKX I wanted. They were diligent and kept me aprised of when the vehicle would be ready for me to pick up. It was such a wonderful experience compared to all my other new car purchases. No haggling, made sure I received all the rebates, discounts I could receive. They made sure I knew how everything worked before I left the dealership. I feel like an old friend and no question is silly. They are there to help and they really do help. Highly recommend this team!Rosie

GREAT EXPERIENCE

I usually find better deals out of town than I do locally. This past Saturday, Richard Fuentes proved that I did not need to go outside of Odessa to get the same deal. By Saturday afternoon I drove my new vehicle home, paid the same as I was offered in Austin....Way to go Richard, good job!

Real people who genuinely care!

Working with Graham from Sewell was a real pleasure! The minute I got him on the phone he spoke to me like I was a real person on his level which unfortunately is really rare as a woman trying to shop for cars. He didn't try to over sell me, he was incredibly timely and helpful every step of the way.We live in a very isolated rural area of TX and he and Cain were able to get all the financing done over the phone and Graham even delivered the car to me in person. Not to mention their prices were significantly lower than anywhere else we looked. You just can't beat service like that! I wish all dealerships were even a little like this, but since they're not we'll be buying from Sewell from now on!

Real people who genuinely care!

Working with Graham from Sewell was a real pleasure! The minute I got him on the phone he spoke to me like I was a real person on his level which unfortunately is really rare as a woman trying to shop for cars. He didn't try to over sell me, he was incredibly timely and helpful every step of the way.We live in a very isolated rural area of TX and he and Cain were able to get all the financing done over the phone and Graham even delivered the car to me in person. Not to mention their prices were significantly lower than anywhere else we looked. You just can't beat service like that! I wish all dealerships were even a little like this, but since they're not we'll be buying from Sewell from now on!

Jimmy Romero

Jimmy was great. I told him what I was looking for and what I wanted it for, and he made it happen. Thanks for everything Jimmy,

Amazing Service

Robert has been an extreme help. He understood our needs and met them every time. We have got 2 new cars through Robert at Sewell Ford, and will continue to go back. Not only is Robert a great salesman and knows how to help people, but he is a great human being as well. My wife and I sincerely recommend Robert Flores.

Awesome Salesman

We recently purchased our second vehicle through Alex Acosta and he is the bomb!!!!!!! From his professionalism, attitude, appearance to his overall character he is beyond commendable!

Amazing

Very welcoming. Took the time to show me different cars on different lots that they own. Finance was really easy. Went through all paperwork and answered any questions i had.

Great experience

I had a very good experience. Franco Contreras worked with me and was able to help me get a great deal. I would recommend this dealership and Franco.

OUTSTANDING!!!

This was the 3rd vehicle we purchased from Terez. He is an outstanding salesman and always a pleasure to deal with. Terez was very knowledgeable about the vehicles I purchased and made the whole process a breeze. I highly recommend contacting Terez for your next vehicle purchase.

Excellence!

I dealt mostly with Kara Utley - I understand she and her husband work together as a sales teams do I must say, they are absolutely the best couple to purchase a vehicle from! I live in Houston Texas - but chose to purchase my next car at Sewell Ford, simply because I had such a wonderful experience last time I purchased a car. Kara texted me pictures and all the information I needed about the car I was interested in. Every single question I had concerning my purchase was answered with in minutes! Kara was very friendly and a first rate professional through the whole process of buying my new car. All the paper work and delivery of my car went off with out a single problem and I believe this was due to Kara and her attention to every detail! This was my second time purchasing a car from Sewell Ford and I can not recommend any other car dealership I would rather purchase a vehicle from than Sewell! All the employees/sales people are impeccably trained and are a pleasure to deal with. Sewell has figured out, a successful business begins and ends with first rate customer service! Sewell ford has "first rate customer service" in spades!!If your in the market for a new or used vehicle I suggest contacting Kara Utley or any available sales person for the best service, price, and a great vehicle! Ps- a word of advice - be careful in dealing with Sewell Ford employees you just might get a great group of new friends!

Sewell Ford has a great sales team & great customer service.

This was the 2nd vehicle we purchased from Alex at Sewell he's a great salesman & we really love that if we have to put our vehicle in service they provide a loaner for that reason they are our first choice for our vehicle needs.

revised review

I have revised this review after discussing all matters with Mr. Emmanuel Lopez. All matters have been rectified to my complete satisfaction. All is good.

Mr. Terez Lyons and Team Sewell

Terez immediately found what I was looking for and got the deal done. Finance (John Perry) was also quick and courteous, and met all my needs. I will definately be back & will recommend to family and friends.Thanks Team Sewell

Lincoln MKZ Purchase

Mr. Lyons was recommended to me by a friend, I contacted him and explained to him exactly what I was looking for. He explained to me the steps t take in purchasing a new vehicle. The vehicle I wanted was located and delivered to Odessa From Missouri. Vehicle was prepared and given to me as promised. Mr. Lyons did a professional/courteous/excellent job selling me this vehicle. I will highly recommend him to anyone purchasing a vehicle from Sewell Ford. Thanks again.........

Excellent Service, new purchase was exactly what I wanted

Armando Balderas did an excellent job assisting me with finding the vehicle that had all the options I requested. As a safety professional, there were certain items I wanted in my vehicle. These request were meet without question. For once the task of purchasing a new vehicle was very relaxed and sensible. Will definitely continue to do business with this dealer.

Sewell Volkswagon rocks!!

I bought my very first brand new car through Sewell Volkswagon in Odessa. They treated me like family. I recommend them very highly. They rock!

Terez Lions, Sal Fabela, Chris Ortiz, and Joe (managers)

ALL we dealt with were very courteous and did all they could to help us. When you walk in they go out of their way to make you welcome and do all they can to help with any problems that may come up. Some of the nicest sales people we ever met. There were others we dealt with even the cashiers were very helpful and nice.We appreciate them!!!!

Terez Lyons and Chris Ortiz were a pleasure to work with.

This my first experience dealing with Terez Lyons and Chris Ortiz. They were both very friendly, courteous, helpful and professional. Buying my new Volkswagen was very fast and easy. I would definitely recommend and/or use this dealership again. I was a pleasure working with both of them.

Excellent

This is my second time going back to Sewell Ford because of Terez Lyons. He is very mindful of the customer and what they need. I find that he always makes himself available for any inquiries I have about my vehicle. I also appreciate him checking in on things as time goes by. This is not a dealer who is only looking to make a sale; he is going to make sure that you remain happy over time!

Dream Come True

Thank you Ron Newby and Kyle Peck for getting me in the car of my dreams! I still cannot believe I am driving a Lincoln MKX and I could not be happier. I have always dreaded shopping for vehicles but Sewell Dealership, Daniel Bright and Ron Newby have a customer for life. Ron brought vehicles to my office to take for a test drive and then when I picked the one I wanted he got my information to Kyle in finance. One week and a few emails later, I am in the ride that I once only wished for. Unbelievable service and attention to detail. This was an amazing experience and I am grateful. Thank you so very much!

Awesome Customer Service!!

We were extremely pleased with the customer service provided by both Terez Lyons and Arthur Montoya! Both men were very professional, personable and very courteous. They helped us get exactly what we wanted and weren't at all pushy. This was by far the best car shopping experience!! I would DEFINITELY recommend them to anyone looking to buy a vehicle.

excellent

Terez Lyons was the main reason my wife and I purchased the vehicle at Sewell Ford, he was not only courteous and friendly but he was also very knowledgeable about the 2015 Explorer we purchased. We would most definitely recommend Sewell Ford.

HIGHLY RECOMMENDED

I had gone to All American before I went to ford. They told me they couldn't help me get into another car. Then I met Alex and he gave me a business card and asked for me to go see if he could help me. I went ahead and went only thinking he was gonna tell me the same thing I had been told at All American. Not only did he help me out but got me into a brand new car. This has been the best expierence. This man went out of his way to help me out and I am very grateful. For now on Ford is the only place I will go for my vehicles.. SEWELL FORD #1

VERY POOR

Bought a new truck January 2014. Its now October 2014 and my 70K King Ranch is in for a "Check Engine Light". After 5 days the service advisor "Jesus" calls me and tells me that my repair wont be covered under warranty because there is diesel fuel in the DEF tank. $2600 they want me to pay to fix. This truck had 3800 miles on it when the light came on, 4200 when it went into get fixed. This truck stays in my garage, has had DEF topped off once before a 2000 mile trip. Jesus told me I put diesel fuel in the wrong tank, let me say I've been technician for 23 years, know what damage it will cause. I truly believe one of there lot guys who was supposed to top off everything before I took it home did this. I will never buy again from this dealership or use there service department. I guess ill just do my own repairs in my shop instead, and as stated in another review, this company doesn't care about one customer, with the surge in people in the Permian Basin they have plenty of other sheep to take advantage of.

Highly recommended

I purchased a new F150 FX2 from Jason at Sewell recently. Jason was knowledgeable about the features of the truck and was able to educate me on things I did not know about the vehicle. During the test drive and conversations I had with Jason prior to the test drive, he did not approach me with the typical salesmen type questions regarding payment, trade in, etc... He waited until he knew that I was interested in the vehicle before we he even mentioned anything on the finance side of things. I was very pleased with the experience I had at Sewell and in particular dealing with Jason. When it came time to handle the financing part I worked with Christal Jordan. She was extremely helpful in helping me weigh the options of extended warranties and other features I could purchase to protect my new truck. I would recommend anyone looking to buy a Ford to visit them.

Had a great experience!

My husband and I bought a 2014 Ford Focus. Our experience was wonderful from start to finish. Buy a car from Sewell. Awesome place for sure!

True Fan

Absolutely professional sales team that thoroughly cares for their customers. Terez goes the extra mile literally to ensure a positive buying experience. I only had to drive one mile from home to buy my new car.

Service a disappointment

I have been a customer of Sewell Ford 42 years and have always had excellent service until this last purchase two weeks ago. We ,grandson and myself, we're told ,by Jaime, that Bluetooth and window tint would be added to the truck. We are still waiting and Jamie has yet to call with an appointment date. I I have always had excellent service but next time I. Will deal with Terez or Brandon.. They are the most responsible sales reps .. I was trying to ensure another lifetime customer, but so far he is not impressed with the service.

A great experience, a great salesperson

Not only my personal experience but the reviews I have read all bring home one simple truth. Terez Lyons and Sewell Ford are a wonderful combination. The effort and honesty brought to the purchase of my used car was above and beyond and every person I came in contact with made me feel I was vital and substantial to their dealership. Great people, Great service and a Great day for me. My sincere thanks and blessings. For all who take the time to read this review in hopes that you might find a dealership that takes the concept of customer service that extra mile, look no further. You will not be disappointed.

FORD EXPERIENCE

GREAT SERVICE AND VERY HELPFUL, GOOD PRICE AND FRIENDLINESS FROM ALL THE STAFF THE TRUCK MANSGER AND MY SALES REPRESENTATIVE TEREZ LYONS, GETTING ME IN A NEW VEHICLE IN JUST A FEW HOURS,ASSISTING ME WITH MY PURCHASE AND FEATURES THAT BEST SUITED ME TAKING TIME TO ANSWER ALL MY QUESTIONS AND THE FINANCE DEPARTMENTJOHN PERRYAND THE MANAGER SHANE DIXON PROVIDING ME WITH GREAT FINANCING OPTIONS HELPING ME FURTHER TO GET THE RATES I WAS LOOKING FOR.

Very Satisfied! Customers

Terez Lyons was very professional and caring to our needs in the vehicle of our choosing. He had very good customer service and answered all of our questions to our satisfaction. He also took us through a video tutorial session. He is indeed the kind of salesperson that we enjoy dealing with. He was very respectful of our time. He new his business very well and that meant a lot to us. We left the dealership very satisfied and would recommend him to all family and friends. Arthur Montoya was also a big help to us in further understanding our purchase.. We have bought cars in the past and left the dealer feeing like we didn't get such a good deal, but not this time. We are very pleased about our purchase and plan on coming back again...Sincerely,Mr. and Mrs. Sanford Smith

Great Experience

Sewell Ford in Odessa, Tx was an amazing experience! Terez Lyons helped me get into a brand new car in just a day and a half! I would also include Joe, his manager, for helping me get approved and Arthur Montoya for helping me set up the perfect financing options and going through all the paperwork. I was skeptical to believe that they could get me, a single mom with not much credit, into a brand new 2014 Ford Focus with only 9mi on it! No that is not a typo it only had 9 miles! Everyone was so friendly and really helpful this was the best car buying experience ever. I recommend people to come here if you need to get into something they will help you. I just want to say thanks to Sewell Ford for saying yes giving me a chance when other dealerships said no or I needed a co-signer.

Garbage

By far the worst dealership in the Permian Basin. I have bought several vehicles from here between personal and company trucks. At one time was a decent place to deal with. Now, horrible, rude sales tactics and will not stand by their sales. The service department and collision department is a joke. Their motto is if it doesn't have a warning light, it isn't broken. If you are involved in a wreck DO NOT take it toe sewell collision. They had my truck for 4 months because someone kept ordering wrong parts and people not showing up for work. Service is out the door, with the oil boom they have sacrificed quality over quantity. They could care less about taking care of the customer because they know their is someone right behind you that will buy the vehicle and they are the only show in town for ford warranty service. I could write a book about my bad experiences with Sewell. Too bad they are the only show in town. I have always been a die hard ford fan but because of this dealership, ford has lost a loyal customer!

Great service.

Terez Lyons was the salesman which assisted my purchase. I was very impressed with his expertize on new vehicles. I will recommend him to my friends & family.

Excellent service

Edgar has excellent customer service and was a great help in helping me get a new vehicle. I will definitely recommend family and friends going to Sewell for a new or used vehicle.

Fantastic Customer Service!

Can't say enough about the customer service I received at Sewell. In this local economy boom, they sale so many vehicles they don't have to have any service or make deals but they do, and they key on it. From the time I walked in, I was treated like a real friend. I brought a comparable quote from a DFW dealership and they worked with me on price, even though they could have sold the car for full price a few days later. There was never any pressure to buy or add extended services. They were offered but never pushed. I was given a tour of the of various departments, meeting several employees along the way. They were all very kind and acted eager to help if needed. We happened to purchase on the busiest day of the year so far so it took some time to get through financing. Our salesman stayed with us the entire time, even after they closed, to keep us company. We had genuine conversation and were even offered dinner. I have never been a Ford person, never owned one, never wanted to own one, but this experience changed my mind and I can't wait to enjoy our new Explorer. If you ever need a vehicle I wouldn't hesitate to check them out. And talk to Terez Lyons. Best service I've had from anyone in any industry, not just sales!

Fantastic Customer Service

Can't say enough about the customer service I received at Sewell. In this local economy boom, they sale so many vehicles they don't have to have any service but they do, and they key on it. From the time I walked in, I was treated like a real friend. I brought a comparable quote from a DFW dealership and they worked with me on price, even though they could have sold the car for full price a few days later. There was never any pressure to buy or add extended services. They were offered but never pushed. I was given a tour of the of various departments, meeting several employees along the way. They were all very kind and acted eager to help if needed. We happened to purchase on the busiest day of the year so far so it took some time to get through financing. Our salesman stayed with us the entire time, even after they closed, to keep us company. We had genuine conversation and were even offered dinner. I have never been a Ford person, never owned one, never wanted to own one, but this experience changed my mind and I can't wait to enjoy our new Explorer. If you ever need a vehicle I wouldn't hesitate to check them out. And talk to Terez Lyons. Best service I've had from anyone in any industry, not just sales!

Monica is Awesome

Monica took my request and ran with it. She found me the exact car I wanted and got it here in record time. She kept me informed the whole way and was very pleasant to work with. I would highly recommended Sewell and mainly Monica.

Great Service

By far the best service from a car dealership I've ever had!

Best car buying experience...ever

I am so happy with my purchase! Every Sewell employee that helped me treated me like royalty and bent over backwards to make me happy!!! I am thrilled!!! I HIGHLY recommend SEWELL FORD in ODESSA, TX.

Positive Experience!

Terez Lyons, Andrew Petersen & Christal Jordan of Sewell Ford in Odessa, Tx were exceptional in handling all my needs to purchase my New Mustang Thank You!.

New car purchase

My wife and I were planning to travel to Dallas, Texas to purchase a new 2014 Ford Focus. I heard the prices are always better in the big city. We live in Odessa, Texas about a 4 1/2 drive. I checked prices from Dallas, San Antonio, all the way down to Houston< Texas and then some for several weeks. I saw some ads showing one price but when I asked for an out the door price I could not get one from most dealerships. I did get a few. So, on Friday I decided to check with Sewell Ford in Odessa, Texas and see what they could do. I told them it was a cash deal and this is how much I was willing to spend. I was wanting a 2014 Ford Focus S with auto transmission, cruise control, CD player, and it had to be a light color and a light color interior. It ended up they had one but no cruise control. I told them that wouldn't do. They really tried hard to get what I wanted. After a while, They told me they could upgrade to an SE model which had all the features and colors we were wanting, but it would cost this much more. They made us a deal better than we could have found in all of the other places websites in Texas, Oklahoma and New Mexico. We did get an out the door price and decided to buy from Sewell Ford in Odessa saving us from having to travel to Dallas and spending extra money on gas and a hotel room. Not to mention a lot more for the same model of car comparably equipped. Edgar Madrid, Andrew Peterson, and Joe did a very good job in handling our car buying experience. We don't buy new cars very often but when I do I will give Sewell Ford in Odessa, Texas my business and save my gas money and hotel expenses and travel time. I'm glad I stopped in Sewell Ford. It was a good car buying experience. Thanks guys. I really didn't want to go to Dallas if I didn't have to.

My experience

I was in the market for a new vehicle. The staff at Sewell Ford went out of their way to make sure I was satisfied. I am grateful to each one of them for making the purchase of my new F350 a great one.

Great afternoon outing !

Excellent , bought a new vehicle from Sewell Ford In Odessa , Texas and will buy from there again !!

Craig Gehrels

From the moment we drove on the lot, we were treated like "preferred customers"!!! This was the most enjoyable auto buying experience I've ever had !!!

Best buying experience ever !!!