Sewell Cadillac

Great Place

These are our third and fourth cars from Sewell Cadillac. The people we have dealt with, from sales, finance, management and service are some the best in the business. My wife and I will continue our relationship with Sewell.

Over 30 years

My mom has been a loyal Sewell customer for over 30 years,and Ryan treats her like royalty every time we go there.Even after moving back to New Orleans in Oct. 2014,we still drive to Houston for service.......

Fast Online Response

Cars.com requested a review of my online experience for more information from Sewell. I used the text message option and Kimberley replied promptly. There were several vehicles I was interested in and wanted to make sure they were available before I made the drive. Kimberley was polite and checked the stock numbers. Unfortunately all the vehicles listed on cars.com were unavailable and she provided what was available in comparison to what I wanted. Though I have purchased a new vehicle from another dealership I do feel that Kimberley was polite and ready to help if they would have had something close to what I wanted. When I am ready for another new vehicle I will give them a chance.

Great place to purchase car but not for repairs

Buying experience was great. But the service department sucks I would never go back for repairs.

Schedule CTS 2014 maintenance

Very pleasant experience, right on the estimated time.You guys are making an excellent job, keep it up!!Thanks You.

HORRIBLE SERVICE DEPT

AWESOME CAR BUYING EXPERIENCE WITH SCOTT JONES. HORRIBLE SERVICE EXPERIENCE SHORTLY AFTER.SERVICE IS HORRIBLE. I purchased a 2013 Certified ATS 3.6 Performance with 17k on Monday July 25, 2017. On Thursday July 27th i had a flat tire while driving. I brought my vehicle in on July 29 2017 for a loose driver door panel. Upon picking up my vehicle on 08/03/2016 my SEAT MEMORY BUTTONS WERE GONE. My vehicle was not washed becase they claimed my tires was low and couldn't go through the car wash. They replaced my door panel with a base model version which does not have seat memory options. Upon calling the dealership I was told they did not replace my door panel cover after I clearly see they did. Then I was rudely and loudly accused of smoking in a loaner vehicle and I owed them 100.00 for cleaning. This is not the type of service I expected from Sewell. I WILL NEVER DO BUSINESS WITH THEM AGAIN.

Can't be happier

Very professional, committed to their word, taking care of their customers, and get to point to do business in the shortest and most efficient way. We really appreciate the respectful and professional treat we received from Marcin and Cody, they are the best.

SEWELL CADILLAC

From the moment I walked in to Sewell I was completely blown away by the customer service. Austin was the first to greet me and immediately made me feel comfortable in my decision to try and car shop while taking care of my brother with special needs. I was very honest with Austin in regards to how frustrated I've been with the service at Range Rover. Although I have loved driving the car, dealing with their service department is enough to make anyone want to get rid of it. We talked about the various Escalade packages and once I decided on one, I expressed my desire to take it home for the evening so that my husband could see it. I never dreamed they would be so accommodating after the kind of service I had been dealing with in my RR. My husband loved the car and we drove back the next morning to finalize the deal. Today is 2 weeks since owning my 2016 Escalade ESV and I couldn't be happier with our decision.

Car Buying the way it should be.

Scottie Jones was hands down the best salesman I have purchased from, in all my adult years of buying vehicles (48 y.o.). My finance officer was very pleasant and I appreciated her kind demeanor. I would also like to mention Scott Jones because he was considerate enough to pass me on to Scottie Jones due to being busy with another customer, which was greatly appreciated. The dealership is beautiful and posh, what one would expect from being at a Cadillac dealership but more. In the age of Wal-Mart style dealerships, I am glad Sewell is not following that model of building and salesmanship. I felt like my business was important to everyone that works there, I felt important, which now that I think about it, felt nice and made purchasing my vehicle a cherished experience. As I think back on it, I never felt like Scottie was the only person interested in providing a positive experience but everyone was on board with the Sewell way. Bravo. Job Se-WELL done. M.R.

Excellent service department

2013 xts awd platinum suspension problem! Had in David Taylor several times , was NEVER fixed! I even had to call them to see how they were doing??? Finally took car to Sewell Houston. They called and gave update ever single day!! WOW! Bingo Fixed! Hats off to Matt and Ryan at Sewell!!

Scottie Jones , you are the Best!

The Sewell dealership is the Best in the State of Texas. My salesman , Scottie Jones, went above and beyond!!! Excellent salesman, great customer service

Senior Manager

I have been a Sewell fan for the last decade. Be hard-pressed for me to make a change to another brand (i.e. The Sewell Brand). Consistently great service. My thanks to Rocky for his professionalism, courtesy, and service support. Julion Conley will get my next new car order too (but that's a few years away at the moment) - My thanks to the team for great work!

Outstanding Experience

I was able to purchase the vehicle including a trade-in over the phone. Very happy with the process, the vehicle, the service, and the sales team. The salesman even delivered the vehicle to my home and drove the trade-in back to the dealership.

Phenomenal experience!

From the time I was contacted by Ray C. to the time I drove off the lot, my experience was phenomenal. Ray was professional, efficient and friendly throughout the entire process. My busy schedule was sometimes not aligned with his, and he always made sure I had a go-to person in his absence. Every employee I interacted with was professional and friendly. I would definitely recommend Sewell!

Mr Dan Myers

Very professional. I trade cars a lot and this is the best dealership I've dealt with. Would highly recommend them.

Best Car Buying Experience Ever!!

I recently bought a 2013 CTS from Sewell. By far, this was the easiest, fastest and most customer oriented car buying experience I have ever had. I did not have to haggle about price nor financing. They went above and beyond to meet my needs. I will be recommending this dealership to all who will listen. Everything was explained to me in detail and an offer of help at any time was extended. Thank you Sewell for a great experience!

Oustanding shopping buying

Purchase a used vehicle and the entire process was excellent.

SEWELL IS A JEWEL

i HAVE BEEN BUYING CARS ON MY OWN, AS A WOMAN, FOR OVER 40 YEARS. I CAN SAY WITHOUT ANY DOUBT THAT IN ALL THAT TIME I HAVE NEVER EVER SEEN SERVICE EVEN REMOTELY CLOSE TO THIS. FROM THE MOMENT I CALLED THE FIRST TIME UNTIL I DROVE OUT WITH MY NEW CAR I WAS TREATED LIKE ROYALTY . I AM SPOILED FOREVER!!!

Great Experience

We had a wonderful stress free experience at Sewell Cadillac. Chris Smith was very professional and forth coming. Chris offered a very good upfront price and was still willing to negotiate to make the deal happen. We never once felt stressed by the process nor did he seem like a high pressured salesman. We had casual conversation throughout the process and he took our needs and concerns seriously. He located the vehicle that we wanted and held it for us while we went through the process. HE DID ALL OF THIS WITHOUT RUNNING OUR CREDIT OR WASTING OUR TIME. We were serious buyers and he took time to get to know us first before he tried to sale us a car. Great job Chris.

Even though I work in downtown Houston, and there's a...

Even though I work in downtown Houston, and there's a more "convenient" dealer within walking distance of my office, I researched dealers based on reputation, and the Sewell name is associated with top-notch experiences. I know that Sewell has operation in Dallas, and I'm very pleased to see them in Houston now. Sewell Cadillac is beautiful and immaculate facility, and all of the employees whom I dealt with contributed to a very good experience.

Wonderful Experience

Purchasing my new Cadillac was easy with Sewell, and every part of the process was enjoyable. The level of professionalism shown by everyone was impressive. No pressure, gorgeous facilities, and overall impressions are highly positive.

Stressfree Purchase

Called dealership for driveout price out an 2012 srx luxury vehicle in the morning. Sales guy called back and emailed price. Price was excellent! Drove to dealership that afternoon, test drove and completed paperwork on purchase of vehicle. No back and forth action on this transaction.

Overall Great Experience

Not your normal dealership, the seller never once pushed the sale, very professional!!