Serra Chevrolet

Best dealership in Bartlett.

I love this place .They are always on point even if you don't buy a car.

Dealership went above and beyond to help.

Dealership went out of their way - 'above and beyond' - to meet our service needs.

Wooh Chevy Go

Friendly and helpful a great place to be. Really loved the coffee and the TV and the cars . The cars were very cool there were many colors it was great. I appreciated the service I had.

Serra chevorolet bartlett tn

Smooth and easy deal and our salesman Paul Seward is the best. We have bought 9 trucks there.

Mixed review

I was disappointed that my repairs took more than one day. The people at the dealership were incredibly helpful and polite. The item that shocked me was the cost of the repair. I went in for an check engine light and the evaporator cylinoid had to be replaced. This was fine. I was told that my car did not have its 30,000 mile check up and I acknowledged that, telling them that when I purchased the car it had 32,000 miles. I am assuming that my acknowledgement of the fact that the car did not have its 30,000 mile check up was interpreted to mean that I wanted the car to have that check up. You can imagine my surprise when I was told the bill was over $900. I will say that my car runs great; a lot smoother than when I took it in. I was just taken aback by the 30,000 mile check up being done when I did not explicitly state that I wanted this to be done.

Great Dealership

This is my second purchase from Serra Chevrolet. Everyone I have encountered at this dealership gets 5 stars. This is the first dealership I have actually enjoyed waiting for service to be done on my vehicle. KEEP UP THE FANTASTIC JOB!!!!!!

Great service

Rick Creel was very nice and helped me find a better car than the one I came to look at and got me a great deal to boot

The BEST car buying experience

My experience couldn't have been any better. Fred White was my salesman, and he did a great job! I was extremely nervous about my new purchase but he did a great job of walking me through the car buying process. I have only bought 2 new cars in my life and both where from Serra Chevrolet in Bartlett. BTW I LOVE MY NEW CAMARO!!!

Great great great experience;

This was the absolutely by far the most pleasant, organized, experience we've ever had at any dealership!!! Very pleased w/dealership, salesman, finance...etc

Great service

Excellent service as usual. We have been doing business with Serra since 1997 and will continue to do so because of their friendly staff and professional service.

Great sales process

Paul Seward is an excellent salesman. Paul understood my needs and knew exactly how to be sure I felt valued as a customer. If anyone is interested in purchasing a vehicle be sure to ask for Paul. I have purchased several vehicles from Paul. He will treat you fairly.

Great Service

I had my Tahoe towed into the dealer. I had blown both left tires. You guys got me up and running in no time at all.

great service

I was really impressed with the honesty of the contact person Tyler and the service person about their recommendation. Most people try to make the most money even pretending something else is wrong thats not Thank You SERRA

Awesome Serra team members

Tyler is an awesome representative for Serra. He goes the extra mile. For instance, he asks the people that change my oil to put in extra paper floor mats. Sometimes it is the small things that matter the most.I can't say enough about Paul. He helped me out when no one in the service department would pick up the phone....maybe because it was 17:15 and almost quitting time. My car wouldn't start and I needed to tow it in and get a car to drive while the crew figured out what to do with my Cruze. I was calling to make sure that I could bring it in and pick up a loaner car so I could be at work by 6. I called Paul and he got someone in the service department to answer my call. My car was towed. And I had a loaner in record time. I clocked in at North at 18:17.Thank you again Serra team for making the car situation less painful and the day a lot less stressful.Connie

Best Car Buying Experience

Rick Creel did absolutely a great job! My fiance and I had looked several weeks and talked to several salesman and Rick was the only one to actually listen and determined to find exactly what we wanted! Definitely will be back in the future and will recommend everyone to Serra Chevrolet!

Good results

Seems like if you have two hour wait times it would be pudent to hire another technician. I can comment on this last visit, but the reminder stickers only last a few days befor falling off.

Very clean and appealing service center.

I took my car in , no questions asked. I was called every day letting me know how things was going with my car. Great service team and manager.

Great Service

We recently bought a new car for my wife and the biggest reason we bought it from Serra in Bartlett is because of Tyler Birl in the service department. He has taken care of my car for 5 or 6 years now and ALWAYS does an exceptional job. This experience was excellent as well. My car is now 10 years old and if he is still at Serra when I get a new one, I will buy from Serra again.

Great service

I have purchased 2 vehicles from there in the past 3 year and have been completely satisfied with the customer service and work from the service department.

car service

The guy in Service department took down information and did paperwork soon after I got there for car's first servicing from May 2015 when I purchased the car. There was less than an hour wait while they got car serviced. I am very pleased with the service 11-3-15.

Excellent Service

I had warranty work performed at Serra Chevrolet. They provided a loaner car during the service period. The service advisor exceeded expectations on providing customer service.

Courteous, fast and great service.

My service was an oil change covered under the 24 month bumper to bumper service plan. I was courteously treated and the work was completed in a timely manner. Best of all, there was no charge.

Engine lite on and tests required to analyze.

Although the repairs were expensive they were required, Tyler was very professional, accurate in price and time required to complete the task, also prepared me a estimate on my next visit which is a major update and services required at 176,000 miles.

great service and clean

I took my car to two other dealerships and could not find out where my car was leaking this oil from. but when I got to Serra Chevrolet they found the leak with no problem and fixed it, so I am very happy.

Extremely Poor Experience at The Service Center

After 3 attempts to have minor problems addressed, to include an oil change, a tire repair, and recall issues, we found ourselvess waiting 6 hours for nothing on the first attempt. Were talked into returning and found ourselves picking up a vehicle the vehicle afetr a full day with no results, and a third time of being talked into coming back after we promised them we would not, our mistake entirely there, found the vehicle being serviced 5 days later. We had to call in to verify completion or hear the next story day after day. The vehicle was returned in filthy condition with grease marks on the bumper and a razor blade left inside. We had appointments for all three occasions. We even had to walk out back and retirieve the vehicle. This was in the course of one year dealing with a dealership we purchased the vehicle from. If more customers would speak to these matters, the owners would not assume their success rate was as high as it seems. People tend to walk away and not deal with the situation anymore and apparently this is acceptable to this dealership. Not only will we not return, but will advise all in our circle and theirs not to solicit this dealership.

Communication at its best!

The communication with my vehicle repairs was top notch. I believe that is one of the best things that someone can ask for. I worked with David in service and it was easier to continue to leave my car there due to a back up of vehicles, simply because he called me and kept me in the loop. Thanks, Mandie Jo

Great customer service

Jason provided excellent suggestions when dilemma presented. He also demonstrated exceptional leadership in dealing with the matter in a wise compassionate manner.

Great salesman

Salesman (Paul Seward) very knowledgeable and helpful throughout the process. QExcellent service I getting requested add ins completed in a timely manner.

Great service, great purchasing experience

Leon Permenter seemed genuinely interested in my success with this purchase. The team was excellent in understanding my needs and concerns.

Great Service

Serra Chevrolet is a great dealership to get any vehicle from. Every employee that I have encountered has been all smiles while assisting me with any questions I ask.

2015 Camaro SS M6 Commemorative edition

Walked in the dealership and was immediately greeted by Leon. He ask me what i was looking for, I told him a white camaro ss with a 6 spd trans. Well, I ended up getting their Commemorative edition camaro ss. It was exactly what I was looking for in every way, interior, exterior, transmission, everything.

Great Service

Service people were very friendly, recommended the service I needed and gave me an estimated on completion that was spot on.

Oil change

It was a great help to just drop the car off and use your shuttle service for a ride to and from the dealership. Since, that is no longer available. Will consider other options on my next new car. Looking at the new Camaro, which should be out soon.

Amazing service

My coolant was leaking which was causing my car engine to overheat. My service consultant Tyler was amazing in helping me with my issue.

Great experience

I had a wonderful experience at Serra. I was there for servicing on my Cruze, when I decided to go look around to see what was there in vehicles. Gary was very helpful with showing me the two vehicles that I was interested in. I really wasn't looking to buy at the time that I went in, but it worked out and had he not shown the interest he did, I probably would have just kept the car that I came in with for servicing.

great service

Paul was my dealer and he did an excellent job in his customer service. He and the finance manager worked it out to get me the best deal that I could not turn down. He did a great job and I am very satisfied with my 2015 Impala and the patience he had with me being on a walker. He helped me out of the car held my purse and was so patient with my slow movement. I give Paul kudo for a job well done. I would recommend my friends and family to Serra and look for Paul.

Chevorlet WC

The new hire for the dealership was very attentive and friendly. He gave excellent service. I loved the fast service that I received as well!!!! I only wish that that the dealership had mentioned to me that my oil pressure light was on, but overall the service was great!!!!!!

Serra Service

Appreciate how the service people kept me informed about the progress and immediately notified me that they could not get to my car on the day I had it towed in.

Outstanding service!

Steve was excellent all around. He was knowledgeable and funny. I didn't feel rushed to make a decision. I actually felt supported. What I enjoyed most was not having to wait so many hours to leave with a vehicle I desired. I arrived at 5:00 p.m. and drove away enjoying my new car smell at 8:30 p.m. Steve rocks!

Outstanding Service!

I dropped off my car without an appointment after service closed Wednesday night. Tyler called me early Thursday morning and let me know he was taking care of it. He called again when it was checked out, and then when it was ready. I drove the car 25 miles each way to work and back in rush hour traffic. Both the cooling and brakes were better than new. Outstanding service from Serra, as usual!

Came in for an oil change

Luckily I arrived early and was second in line to get an oil change. To the best of my knowledge all the items on the checklist was performed.

Great service without consuming all my time.

They listened to my needs and found the best deal for me without all the drama and without consuming my time unnecessarily.

Good service

Overall the visit was good...my main issue was the number of visits it took to finish all of the work because parts weren't available for scheduled work.

Poor customer service

i got my oil changed and tires rotated...HOWEVER i had to purchase a new battery before i went to have my oil changed. my blinkers wont make the sound and my radio and clock wont work...so i told the rep that i needed to find out why...maybe just a fuse??? BUT the rep told me that their technicians we're too busy to find out why...SOOO this is my delima....why would a company WANT to push away work??? why couldnt they just check the fuse and THEN say it would have to go deeper?? mind u my car was there all day and why couldnt they look at a fuse??? ya'll should know where the fuse box is faster than me! also this means i have to have somebody come and pick me up and i have to leave my car a whole day again!! no i'll be going somewhere else! then the guy called at 10 and said my car was done and i asked him did they rotate my tires and he tried to say i didnt tell him BUT i did....then he remembered..i didnt get another call to let me know my car was done...i just went after work at 4:30 and picked up my car

Great Service & Helpful Salesmen

Buying my car was an easy and convenient process. My sales rep, Jacob, was easy to talk to and knew a lot about the cars I was interested in. I'm very happy with my new car and am happy I went to Serra!

Service

Service was good, but why does the service staff think they have to readjust the scene and all the mirrors? When I got in I had to readjust everything which once you get things like the mirrors and see adjusted I like to leave them that way.

Don't go for service Saturday morning

Took longer than expected - wish that someone had updated me as to what was going on and how much longer it would take. Came in for oil change - did not know they were going to do additional work on car until I looked at my ticket as I was leaving. They were extremely busy...

Great service as always

I received great customer service, although the dealership was very busy they day I went, each person I encountered showed that they were working hard to make sure everyone was completely satisfied.

Efficient response to unusual repair

Service personnel were polite and helpful. Work was performed well and on time. Digital dash indicator was defective or not communicating with computer.

Buying new Silverado

Rick was the best salesman I have met. Perfect demeanor. It would be your mistake to not put him at the front door to meet and greet everybody.

Tasha Eason

They were GREAT when I had a horribly I convenient issue with a used Uplander I had just purchased. Help, Turn Around Time, & repairs, cost & every 1 I delt with was AWESOME! Considering a bad experience I had with a recall on my Chevy Cobalt (that I am still very displeased over), the Staff did a wonderful job & I never even saw the guy I had the really bad experience with.

Serra Chevrolet, Bartlett, TN

had 8:30 appointment, arrived at 8:25 and was seen immediately...wish they could have checked my engine light..told me they couldn't do that until the following Tuesday..

Great Service, clean building/operation.

Had my 2012 equinox service. Called Tyler Birl - service consultant explained my service requirements, he set-up a time for me to bring my SUV in. arrived at 08:30 and out by 10:30. friendly staff, clean building.

Speedy Service

I made an appointment to drop my car off to have some recall work done and oil change. I was please with the service and the personnel that help me. I've used Serra Chevrolet numerous times and always have been pleased with their service dept.

clean and nice

I get all of my oil changes there. We have 5 cars in the family that are serviced there. They got me in and out soon.

Best car buying experience ever!

Steven was an amazing salesman. He worked really hard to get me the deal that I wanted. I got the truck I love at the price I wanted. Could not have asked for a better car buying experience. This is my first time dealing/buying from Serra but it won't be my last. Great all around experience.

Oil Change not accurate with Engine Requirement V6

I am puzzled by what is continuing to happen when I get an oil change at this location for the past 2 visits. In fact, this is the 2nd time I've attempted to have my oil changed for the "6 quarts of 5W30" which is what my engine states is required. Yet my receipt states 5 quarts. Obviously, your mechanic failed to drain it completely in order to hold 6 quarts. My daughter took this in for me and stated to the Service Tech initially to 'please add 6 qts, not 5 as required for this vehicle.' The Service Tech told her he was not aware of this type of engine requirement so he would have to let the mechanic know. After the oil change was complete, she drove out and had to return because once again, they only put in 5 quarts. The mechanic showed her the oil dipstick and it looked full, and he did not want to put any more in because it would mess up the engine. That is understandable, however, the handbook for this car clearly states, "6 quarts of 5W30". I would appreciate your department looking into this engine requirement for my Equinox LTZ V6 as I plan to continue returning here for all my service maintenance. Thank you.

Great service and clean facilities.

Fast and pleasant. Routine oil change and phone call in advance helped me time visit for quickest turnaround. Service was completed faster than expected.

Cruze maintenance at Serra

Came in to get my Cruze serviced and was taken care of like my car was priority. Tyler always takes care of business for me and is exceptional. Technicians like him are why I trust Serra with my vehicle and maintenance.

Serra service

Courteous, professional. Were ALL of the Serra employees that I came in contact with. I will use Serra for future service needs!

Greet service

They are great people and went out of their way to help me. They continually called me to keep me updated with the repair process on my truck.

Great service

Had a oil change. Done in a timely manner. Consider taking out the paper you put into the floor for protection and the tag on the mirror after the last person leaves the car.

Great service

I was there to have my oil changed. I was in and out less than one hour. I consider this as great customer service.

Great device clean, Josh was great

It was good took care of everything I needed, and things did not go as planned but came up with a great solution very happy!!!

Excellent service

My experience with your staff was wonderful. I went in feeling very nervous because I have less than perfect credit. My salesman assured me that everything would be ok and it was. Your staff went the extra mile to have a satisfied customer and they succeeded. I look forward to doing business again at Serra Chevrolet in the future.

Great Experience!

Everyone I met was very nice. I found the web-site and was helped immediately by the chat feature. Team members were quick to help me and return calls in a timely manner. Over-all great experience.

Exceptional customer service & knowledgeable staff

Everything was a breeze, I was in and out in no time. Staff is professional and friendly. Facility is always clean. I've purchased my car brand new from this dealership 3 years ago.. Exceptional customer service

Serra Chevrolet a great facility

My salesman Mr. Eric Mckenzie was knowledgeable on the vehicle that I wanted to purchase. and he helped me out a lot thanks to all the employees at Serra Chevrolet

Great Service

I have never had a bad experience at Serra Chevrolet. I have purchased 4 Equinox and recieved nothing but the best service. Your Service Department goes above and beyond what is expected, especially Bryan and Tyler. They are a true asset to Serra Bartlett. I do and will continue to recommend Serra Bartlett to my friends, family and others. "Find New Roads" because all roads lead to Serra Bartlett.

Great service

My oil changes have been on Saturday and I live 1 hr away. IT would be great if you could have a designated driver to drop people off somewhere nereby and.pick up when vehicle is ready.

Great service, good prices

Was a good experience. All went well and I was able to get the car I wanted within my budget.

Protects my requests and follows up

My request to look at a couple of items and take care of them in addition to oil change. That request was honored!

Great service

I was received and treated with the utmost and I truly appreciate all the help that I was given on this visit it was very quick and I thank the technicians for their good work.

Great service and clean facilities

Paul was very helpful and attentive both to myself, and the other customers whom he was attending to during our transaction. He had a good balance of business and small talk and everyone at the place did their jobs efficiently and in a timely manner to ensure the best experience possible. Franco was also very attentive in explaining all the finical aspects of our transaction, add ons, and helped us weigh the pros and cons of each to make the best informed decision we could.

Great customer service, Great selection of vehicle

Darnell was absolutely awesome to work with. Never pressured me into buying what the dealership wanted me to buy. But what I wanted me to buy the car I wanted. Never tried to handle me and that was great. My whole experience was just great.

Remarkable Sales Experience

The experience of purchasing a car at Serra Chevrolet was painless and wonderful. You cannot find a dealership that in more concerned with meeting your needs and assuring that you have a more then satisfying sales experience.

Good personal experience, but not able to fix it.

Difficult, intermittent problem with air conditioning. We are disappointed that you were unable to fix it after a $800 bill. We will bring back and hope for a good resolution.

Warranty Service, Hassle Free

Very smooth process from start to finish, easy in, easy out and repairs have been confirmed to have eliminated the concern.Thanks so much Serra Service Department for making my warranty repairs hassle free!!

Salesman and Financial personnel and facility

This was by far the best car buying experience we have ever had. Paul Seward is just an excellent and personable salesman. Franco in finance made signing all those papers much less painful. They are definitely a dynamic duo!!

Preventive Maintenance Services

Excellent from drive in to drive out, my pre-appointment was acknowledged and acted upon immediately. All the service techs were on top of their game last Wednesday!! Which also happened to be my Birthday, so speed was of the essence, shopping to do!!

Great service

Brian and Jason went above and beyond to make sure I received excellent service by consulting with GM technical in order to assure my issue was resolved.

Great service, every time!

What would I do without Serra! Brian and Tyler in the Service Department have been terrific to work with in handling all my car needs, checkups, etc. I couldn't ask for better service.

changing the seat equipment

well it was time for my oil change and when i got there i inform that my car was up for recall repairs an we made a appt for the next week which was good for me

Great initial service experience...

My experience is not complete (a part is being ordered to fix a defective component on our recently purchased Tahoe); however, the initial experience was quite pleasant. Very professional and cordial service department...

2013 Volt Major Breakdown

When my 2013 Volt quit running while on the Hernando Desoto bridge at 1230am, OnStar called a wrecker and stayed on the line until the wrecker arrived. He took the car to Serra early Saturday morning. Serra furnished a loaner vehicle for us and began work to determine the cause of this major and dangerous breakdown. I believe they took every step to insure that the vehicle was properly repaired and to insure our safety. The fact that the vehicle stopped running is a great concern especially since it had less that 27000 miles on it at the time of the dangerous breakdown. The car now operates properly and Serra has done a good job of assuring the vehicle will remain in good working order for years to come.

service and concerns

service department has always been great and have taken care of my problems and concerns. i know at times there can be an extra wait for service but i am told on the front end what to expect.

Tire Rotation

The only thing is if you put on the work order that your going to rotate the tires please rotate them. It was never done. The reason I know this is my back wheel is scratched and in same place when I got home.

Great Service

Josh called me after I made an online appointment the same day; I went in the next morning and was in and out of the dealership in less than 2 hours. Wow, now that is service!!

great service

I had to have an exhaust manifold replaced under warranty - they did not have anyone to talke me to work and gave me a rental car to help out

Recall

Recall service performed in a same day manner. I was expecting at least 2 days on it. Very courteous service personnel too.

Service

It was very timely. The service manager was supper nice and handle my concerns perfectly. I would recommend Serra Chevrolet to my friends and love ones.

A liitle less than perfect...Grease on interior

My only issue was that the mechanic got grease on the carpet as well as the door surround on the drivers side and part of the door panel. In their defense ..when I pointed the grease out, they took the car back and did a little to remove the grease (without much luck) I have a degreaser that I plan to use on the areas mentioned. Other than that I was very pleased with the service.

Great service, facilities always clean

Always pleasant, friendly and helpful. They are a wonderful group of men who do a job. I love going there and will continue to do so and recommend them to all of my friends and family.

Darnell is the Best!

My latest purchase was a 2015 Malibu and once again Darnell came through with top notch service. He is always very knowledgeable about every feature on the car and will go out of his way to make sure your car buying experience is as smooth as it can be.

Awesome service once again!

Once again the guys at Serra did an amazing job on my car! I only bring my car to them for anything.

Best Salesman Around

This is the third car that I have purchased at Serra Chevrolet. The first time I ever stepped foot on the lot a year and a half ago to buy a new - used Malibu I encountered the nicest salesmen, Darnell. He was very knowledgeable about the car and made the buying experience easy. Well, my daughter turned 18 this year and needed a good car so we went back to Serra because she wanted a Cruze. Darnell helped her get what she wanted and made her very first car buying experience nothing short of a walk in the park. As you would have it, that gave me the new car bug, so I went back a few days later and traded in the 2012 Malibu for a 2015 Malibu. I absolutely love my new car and will continue to buy from Darnell and Serra Chevrolet. They go out of their way to make you one happy customer.

Awesome experience at Serra

While i was pricing around with another dealership, I came to Serra. Paul Seward knew exactly what i wanted, and put me in that vehicle within two days. He gave me a better price and more Features in the vehicle i wanted. He was very knowledgable. We have bought 2 vehicles from him so far, and will continue to keep buying from him at Serra Chevrolet.

oil change

The people are very nice, my only complaint is.I think they should have an express oil change line.My understanding is , a oil change only takes 10 minutes. Waiting two hours for just that is ridiculous.

Great Service

We've been bringing our company and personal vehicles in Serra for several years and have always been treated with quickness and kindness. We will continue coming in for service.

Great Service

I was in and out for my 1st oil change and I love that! I know I wasn't there 30 minutes.

Great Service & Decent Time Frame for Drop-off

They patched my tire, changed the oil ,and rotated & balanced my tires. All-in-all they didn't have my car for long. I dropped it off around 12:30, and got a call to pick it up around 4.

2014 corvette

My car is still not right but the service manager Jason has been very helpful. I'm going to have to take the matter up with GM itself unfortunately.

Excellent service

Brian Crisp did an excellent job of understanding and making sure all of my needs were taken care of promptly and efficiently. Jason Blurton, the service manager, made sure to stop by and visit with me about the service work performed. When I bring my vehicle in for repairs or service, I feel like I am being taken care of by friends, not just employees of a business.

Above and Beyond to full fill our specific need!

We had a specific need do to being on a limited income since I retired. Every one went out of their way to help full fill that need. We cannot say enough about the awesome experience and how helpful and honest every one was , especially Steve Labouve and Bob Pollock.

Good Service.

Told me 2.0 hours to sevcice my truck. Took only one. Samart! I've heard of a guy who was sellimg Ice Crema cones, and took off some to make sure they didn't give to much away. The guy that had the longest line was the guy who put some on!! Thanks.

great service.....but now no ride to work!

as far as the service it was great.....HOWEVER serra has quit giving rides to and from work! boy does this ever SUCK!! that was the main reason that i loved coming to the dealership...NOW i have to make arrangements for someone to come and pick me up and take me back to the dealership to pick up my car! what a drag!

A Step Above

Everyone is very courteous and friendly. Immediately upon my arrival they knew who I was and checked my truck in. Knowing the repair was going to take majority of the day they offered me a ride to where ever I wanted to go or a courtesy vehicle to use. I elected to take the courtesy vehicle which was a new Silverado. Upon completion of the work they called me. I went back to the dealership and returned their truck and got mine back and repaired.

Oil Change, Timely, and accurate

Pleased as usual, Josh even stayed around a little later so I could get down to the dealership and pick up my car, I appreciate that.

Service

I came in for an oil change and a tire rotation. The wait time was a bit long (it was a Saturday), but I was told up front it would be a couple of hours. If there was any way to come into a dealership and get the quick lube experience that would be great! (Ford is getting ready to launch a Quick Lube service at their Collierville location)

Salesman) Leon V. Permenter

My experience with the dealership is based on the purchase and finding finance and was rated above average. My concern and issue came with our salesman, Leon V. Permenter. We were told that the car came with XM radio with 3 months free only to find out later that no XM RADIO was installed. This is something that the LEON V. PERMENTER should have known being a salesman of cars. Serra did have one installed but LEON PERMENTER refused to HONOR the 3 months free stating he made no profit and lost his bonus. So I just added it to my XM account. STAY AWAY FROM LEON PERMENTER for a nice transaction.

(Salesman) Leon V. Permenter

My experience with the dealership is based on the purchase and finding finance and was rated above average. My concern and issue came with our salesman, Leon V. Permenter. We were told that the car came with XM radio with 3 months free only to find out later that no XM RADIO was installed. This is something that the LEON V. PERMENTER should have known being a salesman of cars. Serra did have one installed but LEON PERMENTER refused to HONOR the 3 months free stating he made no profit and lost his bonus. So I just added it to my XM account. STAY AWAY FROM LEON PERMENTER for a nice transaction.

Tyler at Serra Bartlett

Tyler in Service is an asset to Serra. Took several phone calls from me before I was able to drop truck off. Reassured me that the problem was not an immediate emergency, however once problem became more severe, he had a loaner car lined up for me the next day. Excellent team member and should be rewarded!!!

Excellent Service

I've never had a bad visit to Serra. Tyler Birl in the service department is always professional, courteous and takes great care of my HHR!

Exceptional service experience at Serra Cheverolet

The Service Rep J W Mote did an excellent job. He was courteous and helpful. No, I am not related. We will use him each time we go if at all possible. Personable and kept us informed of what was happening with my Traverse

Great Service Personnel

Love Brian and all the folks in service at Serra Bartlett, but, still think it takes too long to get an oil change. I understood when cars were lined around the block, but, that is not the case now. Won't keep me from coming back to my favorite Chevy dealership!

Review

Only down side was the few that the calculations on the agreement were incorrect. Thankfully the bank found it and everyone was honest enough to correct it

Great place to purchase a car

We have been dealing with Serra for about 20 years and always have a good experience. We drive away feeling great! We deal with the same salesman (unless they leave) and Paul Seward treats us like a "real customer".

Excellent service and personnal in service departm

It has been a pleasure to deal with Serra. I don't think I have ever had an agency that I felt as strongly about--and at my age, I have had many car agencies. I have already said to people that if I ever bought another car, it would be from Serra--All because of my experience several times with your service department.

Excellent service

The salesperson was very knowledgeable and helpful. They didn't try to put me in something I didn't want. That have been the experience I had on other occasions.

Great Service

Very busy for a Saturday but they were able to service my vehicle and get two recalls completed. Able to get several things taken care of in one trip.

Linda_Stepp3

I had a serious problem with my Equinox and drove to the dealership before it closed on evening a couple of weeks ago. The gentleman who checked me in took good care of me and made the request for a loaner vehicle. It was so reassuring to qualify for a loaner vehicle since we live in Atoka and my husband would have had to drive from there to get me. I must say however, it was a little intimidating when I returned the loaner car and was told to stand right beside it while an individual walked around it to inspect it for damage. I wasn't going anywhere until I paid for and received my vehicle. It looks like I could have been told to wait in the waiting area while this inspection took placed. And by-the way, I inspected my vehicle for damage when it was pulled around too. Too Bad I couldn't have had the individual who inspected the loaner to stand by my vehicle while I inspected it.

Friendly Staff and Awesome Service

The friendly staff made my decision to purchase a new vehicle easy and less complicated. Thanks and keep up the good work.

Best automobile detailing service available!

You guys have the best detailing I have ever had the pleasure of experiencing. Everytime I have brought my car to Sera for detailing they have done a phenomenal job! It's spotless like I just drove it off the lot brand new!

Customer Service

The saleman was so kind. He called to let me know I had to pay for the oil change. And did it for me and had it ready when I got off work. THANK YOU.

Respectful and professional

I had been considering a new truck purchase for a couple of months. I ended up looking on line and in person at about a dozen dealers. Three dealers including Serra Bartlett had the type truck I was looking for. I went to Serra and found the truck I was interested in on the lot. After inspecting the truck, I spoke to my sales person. He was very courteous and was interested in helping me get the vehicle I wanted. I appreciated how easy he made the process. Also, the sales manager and finance manager were a pleasure to work with. They respected me and my opinion during the entire process. I am actually looking forward to getting to know other staff members in parts and service going forward. The one comment my wife made when we returned to pick the truck up was "how nice everybody there was". I hope this is the beginning of a long term business relationship and friendship as well. People return to businesses normally because of the way they are treated. Now days products of any kind can be found at multiple businesses and on line. Customer service and respect is so important to most people, that's what generally brings them back. I will recommend Serra Bartlett to my friends.Thanks,TonyCovington, TN.

Honest service and great work - As always.

My wife and I own 2 Chevrolet Camaros, and I only let the service department at Serra Chevrolet work on them. They are honest, do great work, and are a pleasure to deal with. Tyler was my Service Adviser at this last trip to the dealer, and he was great, as always. I really appreciate everyone's work at Serra. I'll always come back to you guys for any service needs.

Serra Chevrolet

I'm always pleased with the service at Serra Chevrolet, that's why you've been my service company for the last six years.

Will be back

My experience with the service department was good, unfortunately the issue I brought my vehicle to service for was not corrected and I have not had time to bring it back in for service.

Serra is Memphis' best GM service department!

Josh took in my 2010 Camaro SS for some repairs, and although the job was a little on the difficult side, you guys did a great job on it, and I'm really happy with the results. Josh stayed in contact with me to ensure that I knew what was going on with my car, and I really appreciate that. I now have two SS Camaros, and I wouldn't let anybody else work on them but Serra Chevrolet. Thanks!

Excellent Service

I had to have an oil leak fixed on my avalanche and I had a wonderful experience. I was in and out dropping off my truck early enough so that I could make it to work on time. I was also given a choice of vehicles to drive while my truck was being serviced. When I returned the loaner vehicle it was not totally on the same amount of gas as when I got it, however they were gracious enough to not charge me for the gas. They even cleaned my tires/rims while my truck was being serviced.

My Experience

Had a good salesman Leon. He took great care of me. It was raining that evening and he drove the cars up so I could look at and look in.

Only Serra touches my truck!!!!!

Serra has the best 'Service Department'; you may have to wait in line to get your work done, it's because they are the best.

Serra Chevrolet Barlett

Tyler handled my service and took care of the issues with my truck in a very professional manner and it is because of service people like Tyler that will keep me and other customers coming back to Serra Chevrolet for vehicles and service.

Nice and clean facilities. Great Coffee!

The guys in the service dept are the Best!Friendly, smiling, on top of your request, quick as lightening!!!!!!!Hats off to Serra Chev for having a great group.........

Helpfull friendly service

Excellent service, friendly service advisor.Service technician was spot on in diagnosing problem.Repaired and out the door in under 1 hour.Thanks to all at Serra Chevy

Auto rental.

Everyone was polite and professional. Even though we made an appointment, the car was not ready after the first day. We were called near the end of the day. They provided a loaner vehicle. It worked out.

Donald Waters

My '05 Tahoe has only be serviced at Serra Chevrolet since I purchased in '05. No other wrench has ever been on it. Veryhappy with your service. Brian is my go to guy in your service dept.Donald Waters

Professional and courtesy service

The guys are always professional and courtesy ...although it was busy Saturday morning, I was still out at a decent time.

Quick, quality service

I showed up unannounced to have the warranty/recall work done on my keys. The service writer first suggested I make an appointment and come back. He thought about it some more and said if I could wait one and a half hours they should be able to get it. I had the time so I waited. I was pleasantly surprised when I was called much sooner because they had been able to get it in sooner and I was able to go on my way.

Excellent service

Josh done an outstanding job. Realizing that he could not have my truck ready that day, he put me into a loaner. He kept me informed as to the status. When I went to get my truck we discovered that he had not put the oil change and tire rotation on the work order. He apologized and said that he could put one of his people on it immediately. I told him that I would bring it back. The next morning when I took it there it put serviced immediately and spent about 1/2 hour there.

oil change

the last time i was there for a oil change i ended up buying a another car for the second time this have happen to me twice so now i stay out of the show room

great place to buy a car

I have purchase a couple of equinox 2014 excellent sales staff a follow up service have a very nice expiring 5 star dealer.

Service Department

When my car would not start they sent a wrecker in a timely manner. They found the problem and reported it to me with the cost. They did repair work and did a test drive only to find another minor problem. Now I feel safer driving the vehicle. Tyler is great at the service desk.

Best Chevrolet Service Department In Memphis!

I always bring my vehicles to Serra for service! You guys always do a fantastic job on our cars, are very fair and honest, and remember us whenever we drive into the service lane. I wouldn't even consider letting anybody else other than Serra touch my Camaro SS. I always deal with Josh or David, and those guys are top-notch service advisers. As long as your service department remains at this level of quality, we'll always bring our cars here.Thanks!

50 Thousand Miles

I took my Camaro in for its 50k scheduled maintenance. As always Tyler greeted me by name and made sure everything I needed was setup and taken care of. The service dept got my many requests taken care of in a very timely manner and called me once they were done. As always a breeze to work with and my Camaro is happy and ready to go another 50k miles!

Great Service and courteous staff members

I was treated very courteously by JW and Tyler. Also, the gentleman who drives the van got me back to work and picked me up to take me back to Serra to get my Equinox. He is also very courteous. Very good experience.

Vehicle servicing

Though I don't like the fact that I was told to come pick my truck up when it wasn't in fact ready, I can't complain about the service.

Happy with the repairs and the reduction in my bil

The issues with the brakes and the cooling system of my car were diagnosed and the repairs were completed by Serra of Bartlett Tennessee with a reduction in the amount owed because the front brakes were not as bad as initially diagnosed. I am happy with the technician's work and the Service Representative's work as he kept me up-to-date in a timely manner and the fact they were able to slightly reduce my bill.

Our experience with Serra Chevrolet

We have bought several vehicles from Serra Chevrolet and have been very pleased with all the service we have received there. Although our favorite salesman is gone, Thad, we spoke with Daniel Friday and are pleased with his expertise. We will continue to shop and use Serra Chevrolet.

Great serivce, and the staff is very friendly.

I had had trouble with my trunk opening in July. I called the manager when it happened again, and he said bring it in at your convenience and we will get it taken care of. I was given a car to drive and they took care of a recall at the same time.

Great service

I appreciate having my questions answered, service explained without pressure from hard up sells. It's why I come back when I do have other choices.

Great Service

Great communication in answering questions via text and e-mail. Also took the time after purchase to explain some details on how to operate the vechicle which was very helpful. Would have preferred a larger selection of vehicles to choose from but I understand few of these cars are made.

Wait time was minimal, communication great and acc

Their were two recalls on our new Impala, Brian worked it out so both were completed in one visit, great job as always.

Great Serice!

My first visit to dealership and was handled in a very professional manner..All services were explained fully and performed in a timely manner..Thank you for doing your job!

Excellent service Dept!

EVERY time I go there they are so professional! First rate all the way. I purchased from a competitor but always go there for all our services. Awesome dealership!

Always great service I can depend on

My problem was solved--a fluid leak, plus I .need work on the brakes. I always know that Serra Chevrolet Bartlett doesn't dream up more work to do than I need. I trust them to treat me well as I am a widow who knows nothing about cars. The tech, Chris Wilson, takes very good care of my car, which is a 1998 Lumina, which runs well because this Chevrolet Dealer takes the best care!!

great service

My dad brought my Camaro for service and the recall. I decided against the fix for the recall, it was minor. I was very satisfied with the service work when I saw the computer read out of all they had done. It was free service for a GM certified vehicle. This is my 3rd vehicle purchased at Serra 1 new and 2 GM certfied.

Great customer service!

Every employee was friendly and extremely helpful. The day I was in they were very busy and they still had great customer service! Tyler was the employee who helped me And he was great!

Friendly staff

The staff was friendly. The wait time was long but unfortunately that is something that happens on Saturday mornings due to large crowd of customers. The waiting area is large with free coffee for those who drink coffee. The bathroom facilities was clean as well. I will continue to come to this location to have my truck serviced.

Great Service

Serra has always taken care of my vehicles. They do so on a timely fashion, and the staff have always been considerate and friendly.

Great service

Everything was fixed in a timely manner and it was an overnight fix so I was given a loaner in which made it convenient for me to get around until my car was done

Excellent experience

My salesman Paul Seward was the most pleasant salesman i have ever dealt with. There was absolutely no pressure and the finance lady was so pleasant and she didn't pressure the extra add ons. I will definitely do business with them again and recommend them to all my friends.

Great Service

Brian handled the whole thing perfectly. The cost was a little high to plug in a spark plug wire that came loose but since I got to use a loaner car I am ok with it.

Director

I have been there several times for Service and the team is always great and takes care of business as promised. Great Job!!

good service and very clean waiting room

It was ok I was there for recall and oil change to 31/2 hours but that was not to bad.

Brake service appointment

Experienced an hour long wait although I had an 8am appointment. If appointment times are irrevelant why provide customers the option to schedule them, it becomes an inconvenience for the customers whom have already scheduled appointment times.

The Serra experience

Over the past sixteen years the Badour family has always purchased band serviced our Chevrolets from Serra, the reasons are simple longevity in Sales under Paul Seward, Service under Brian Crisp, both professionals and truly exceptional in their expertise!

Excellent Customer Service

Very positive experience! Our sales consultant, Paul Seward, was excellent. He was knowledgeable, helpful, and patiently guided us through the whole car leasing process. He was available to answer questions and conducted a diligent search to locate the car we wanted (make, model, color, features, etc.). We never felt pressured and Mr. Seward also went out of his way to accommodate my husband who is handicapped so that he could be fully involved in the process.

service department

josh in the service department was very and nice and kept me informed on what was going on with my car!!!!!

Fast and great service

I was very happy with the way they handle the problem and how fast they got it done. Everyone was very friendly.

Good service

Good service. And waiting time was very good satisfied customer will be back for service and recall on ignition switch thanks

I was not disappointed!!! Very happy customer!!!

I was able to enjoy a my wait time in a relaxing environment! It actually didn't take long for my oil change to be finished, as well as, the staff was very nice, and attentive! Especially, J.W. he was extremely nice and very helpful and also patient with me, as I did have quite a few questions.

Chevy Service/Sales Review

Service performed at the Serra Chevrolet dealership in Bartlett, TN is always excellent. The time needed to perform the service is on target. We receive emails and letters to inform us of information concerning our recently purchased vehicle (we currently have several from Serra). The sales department folk are always friendly and helpful. We are proud Chevy owners and will continue to drive Chevy's. Just hope the recalls slow down a bit...lol

Prompt, dependable, professional Service Dept.

I have over 193,000 miles on my Suburban. Serra seems to keep knowledgeable service advisors and technicians. I don't trust my Suburban to anyone else. While GM could do a better job building cars, I believe Serra can keep it in top shape better than anyone else. They do it right the first time, and Tyler is always courteous, professional, and keep me informed.

Over and Beyond!

My prior visit was not that exceptional; however, Jason in service took personal time out to ensure that he addressed ALL issues that were left on the table. His communication, attention to detail, and customer focus has won me over and in the midst of Raleigh with multiple customers still manage to deliver great service. He deserves to be recognized.

Serra and Seward are a winning team

Paul Seward was outstanding. He had papers and financing ready. The whole thing was seamless. The dealership was friendly and clean and comfortable. I loved every minute of this experience.

New Car Purchase

I really enjoyed the experience and never felt like I was being pushed or hustled. I was looking for a dealership I could come back to and I think I have found it.

The Best Service Department USA

Serra is by far the busiest service department in the MidSouth! Obviously, they are the busiest because they are the best! I have arrived over a hour before opening to be more than 20th in line. It is amazing how quickly all clientle are checked in. I had a problem with the front end of my 2012 Silverado. Unsure whether or not it was safe to drive, I called Serra. As usual, the entire service department was operating at full capacity! Somehow(!!), they looked at my truck determined that I had a problem with the transmission.Rather than let me drive the vehicle that may not be up to full capacity; they asked if they may keep it and give me a loaner. Nobody gets to touch my truck except Serra Chevrolet. As stacked up as they appeared, my truck was back next day! It was all covered under warranty! Serra is unmatched in Custumer Care & Professionalism!! They have have earned their trust with me!

I couldn't have asked for better a experience!!!!!

My sales person was Fred at Serra Bartlett. He made the transition so painless. I traded in a 2011 Ford F-150 FX2. What the prompted the trade is was due to me renting a Chevy Cruze this past weekend to go visit my son in Kentucky. I fell in love with the car, turned in the rental on Monday afternoon and drove off Serra's lot Monday night with a new Cruze!

Squeezed me in Quick

I dropped my truck off Saturday around 1100 without an appointment. Your department was able to squeeze it in on Monday and had it done by 5. While I am satisfied with the service, it is comparable or better than any dealership I have used, there is room for improvement. Very few of your service reps are familiar with maintenance issues related to diesel engines. I described issues with my emmissision system and they did not seeme to understand urgency to get it fixed. I did not want to have my speed limited by the computer and end up stranded because of the faulty emissions, hence why I wasn't going to come back later for the appointment. Again, the tech that worked on it got it back to me in satisfactory time I just wish the face of your department understood all GM products a little better.

Great Service

They had to scope my truck to see if something was wrong. They could find nothing and did't charge me for looking. I had a fuel filter replaced anyway. Everything was done as pomissed and on time.

Great Service and Clean Facilities

In and out in a timely manner, work requested was done to my satisfaction, and the waiting room was very clean.

Great service.

I didn't mind waiting for my oil change and rotating my tires. It took a little longer than I thought I would, but it was before lunchtime. I will be back.

Recall service

Everyone was very courteous. My Traverse was serviced in the expected time frame. I utilized the transportation service that they offer and was very pleased with that perk!

Caring and informed sales people and great product

Thad Holmes was a pleasure to deal with. It is because of him that we purchased a car at Serra.

Great Experience

Great experience, this was the 4th new purchase I have made at Serra. Jim Horton has been my sales associate for several years and he always makes sure that I get the automobile I am looking for at a good price.

Staff always friendly and courteous