Serpentini Chevrolet Buick of Orrville

Friendly People. Great Service.

I had a great experience when I bought my 2016 Silverado. The people were friendly and easy to work with. I would certainly recommend this dealership to anyone.

Excellent service

Brought my car in for repairs, mechanics stopped what they were doing to check out my car and gave me a good idea of what needed fixed. Decided it wasn't worth putting money into and started looking for vehicles. My salesman was knowledgeable and open to my thoughts. Very thorough and helped show me multiple cars. Even stayed 2 hours they closed to get the deal done that same day.

A very good experience at Serpentini

This experience with Serpentini's was not our first. We bought a Malibu from them in 2006. My husband and I were looking for a second vehicle and we looked on line on the Serpentini website. I found a vehicle I was interested in and we went that evening and spoke with Pat Kaiser. He was very friendly and knowledgeable. I returned the next morning for a test drive and the dealership allowed me to take the 2013 Chevrolet Traverse to our mechanic to have it checked over. With the okay from him I returned and purchased the vehicle. Even though Pat was very busy he worked to get me out the door as quickly as possible while helping others as well. Pat did a great job and I appreciate his time with me. He helped to install the new floor mat that I ordered for the car too.

Awesome service!!!

He did not pressure us to buy and is extremely knowledgeable! Very friendly and took the time to walk through the pros and cons of each option we were considering to give us a full picture before we decided what was best for us.

Got what I wanted!

My experience with Serpentini was great. This place was very busy, and took the time to deal with me. In the end, I bought a 2016 Buick Encore. Pat got my monthly payment to which I was happy with. The tour of the store was interesting and informative. But, what was really a nice surprise, after Pat gave me a lesson on the Bluetooth, Onstar, lumbar, seat buttons, etc., I noticed that there was a full tank of gas in my Encore! Little things do mean a lot. Thanks!

Serpentini Chevrolet is great!

We were looking for a car to replace a 2015 Terrain that had been totaled in an accident. We loved our previous Terrain so we set out try to find another one similar to the first one. We saw a Terrain on Autotrader.com at Serpentini Chevrolet almost identical to it. We spoke to Tyson on the phone and decided to make the trip to Orrville even though we live in Indiana as it seemed like just what we were looking for.Tyson was very personable and knowledgeable. There were a few questions that he did not have the answer as he had only been on the job for a short time but he knew exactly where to go to get the answer. Every person we dealt with during the car buying process was great. We couldn't have asked for a better experience. It was a pleasure to work with them and we love our car!!Thanks Tyson and Serpentini Chevrolet!

Good customer service

It was easy dealing with serpentini. They worked hard to get us a vehicle we wanted and for it to fit our budget. When issues came up they were quick to help fix those, and make note of it for us in case it came up again in the future. I'll be returning for my next vehicle! They definitely went the extra mile and are so willing to help out and make things right. They're very honest people.

OUSTANDING Dealership

My experience with Serpentini was OUTSTANDING from the first call with Kathy Watson to my eventual purchase of my 2016 Malibu Hybrid with John Williams. The entire dealership helped to get me into a brand new vehicle....my credit is not that great but that didn't stop these guys. Their positive attitudes and graceful demeanor was very comforting. Although they did get me financed, I would have been satisfied and left on a positive note if financing wasn't an option for me. These guys worked hard for me and didn't pass me around from person to person....I worked with John the entire time to which was great as he and I got along famously. Recommending this dealer and sales team is super easy and have already done so. I am grateful to have been able to purchase a new car and even more grateful for the outstanding personalities at Serpentini Orville. I have read one or two reviews from folks that did not have the experience they had hoped for....I do feel for their situation and will add the folks I worked with (John, Steve, Jason) were very positive, very real, straight shooters, kind, compassionate and cared. If you come in with a positive attitude and smile while maintaining a level head, you're going to leave here with a great vehicle and very satisfied experience. I recommend working with John Williams. I also recommend starting with Kathy Watson in customer service first. She is VERY good at figuring out what you want in a vehicle and is very understanding of any financial situation. She helped to get me started, told me what I needed to bring, gave me the confidence to go after what I wanted and stayed late to greet me. ultimately John Williams finalized my deal for my Malibu Hybrid and I could not be more satisfied with him. he worked long and hard on my behalf....a BIG thank you to John for all of his hard work and time. Recommending this dealership is easy....call Kathy and get started.

Bought a new Buick there.

Went there to look at a new Buick Encore. Found the vehicle was looking for. The dealership was very helpful and curious. A very friendly and professional staff helped to make our purchase a very pleasant experience. Would very highly recommend this dealership. They go out of their way to help you. Very informative on all aspects of the cars and their dealership.

Great experience!

This is the second vehicle I have bought from serpentine, if you're going to buy a vehicle, go see Matt Majunes, best sales person I have ever dealt with!!!

Had keys in no time!!!!!

Great salesman. Was very helpful. Took the time to answer questions. Very knowledgeable. Actually wanted to get me in a vehicle the same day unlike another dealership that was dragging thier feet.

Chevy Aveo buyer

The salesperson was very polite and friendly. He explained to me that I was getting a good deal on trading in my Kia Optima for the Chevy Aveo.

New car buying experience with this dealership.

This was an excellent buying experience handled by my salesman, Floyd Stanard. He was a professional all the way and handled it accordingly. I would highly recommend them.

BEST EXPERENCE buy Robert Benear

This was the BEST EXPERIENCE I ever had buying a new car, and l will gladly tell every fend to pay Serpentine Orrville a visit ,when buying a new or used car. Robert Benear

Friendly customer service

This dealership is very friendly. We will definitely come back and see Pat Kaiser for our next vehicle. Our Silverado had a scratched grill from shipment, they ordered us a new one and had it installed in less than one hour.

Excellent experience with Floyd and Serpentini Orrville

From the time my wife called to inquire whether a vehicle was still on the lot before we made the trip (she spoke to Floyd and found him to be most helpful), throughout the initial discussions and test drive, and ending with the sales and price negotiation process, Floyd was fantastic and its clear the dealership supports their sales staff. Even the little touches of allowing our dog to come into the showroom, and someone unrelated to the sales process bringing her a bowl of water. This might all seem trite, but its one thing to talk about service to the customer, and another to walk the talk demonstrated through actions big and small. The overall experience was good, sales management provided good documentation for their position on pricing, and worked with Floyd and us to meet our objectives. Regardless of your location, if you find a vehicle at this dealership it will be worth it to pursue.

Auto Purchase

I was very pleased with my purchase and the "extra mile" Jonathan went to secure me an extra key for the auto, since it had only one. I will see you again.Respectfully YoursWilliam A. Smith

Had an overall good experience at Serpentini Orrville

Was pleased with the staff I spoke to and they did seem to try to be as helpful as they could. Bought a used vehicle and overall am pleased with the vehicle except for a mild lower end tap that was heard prior to test drive with salesman present. Tap went away.. but with the ride home it came back and I continue to hear it as of this time. Zach Bauer was very pleasant to do business with and he showed a lot of charisma and care for me the customer. I would recommend Serpentini Orrville and Zach to anyone who would ask of a promising auto buying experience. Also I am hoping they will reach out regarding the tapping issue with the motor as that is really my only concern. Again they treated me well and I will recommend them to others.

Serpentini Chevrolet is amazing y'all

Ray Hawks assisted me w/purchasing my new vehicleThe team at Serpentini Chevrolet is very helpful && the atmosphere is friendlyIf you're looking to buy a new/or used vehicle,I'd deff recommend Serpentini Chevrolet in OrrvilleYou won't regret going there for your next vehicle purchaseThey'll assist you w/getting the vehicle that you want && the one that's right for you && will meet your needsGo visit them today

Great Experience

Bought a car from serpentini, it was made quick and painless and I had a great experience! Look forward to working with them in the upcoming years

Good Car and Deal

I like my Malibu very well, also Ray Hawks is a very good person who stand behind his word and his cars, he sells you. I have dealt with Ray for the past 12 years and Serpentine, hope to keep the good business going. Again thanks Ray for all the help you have gave me.Don

Love my Chevy Cruz

I'm thrilled with my purchase and Jonathan Conley is awesome. Best salesman I have ever done business with. I will definitely be a return customer. I love my BLUE CRUZ

Price change versus what on their Internet site

Called to make sure they had a vehicle that I found on internet. Told them I was on my way and was a 2 hour drive for me. Car listed on auto trader and their website for 409995. About an hour into my trip they call and say their website has not been updated and the car was 46000 plus now. That was august price. Still hour later and car is listed at 40995. Not a good way to do business.

Two new Silverado's

Dealing with Ray Hawks was simple and easy to get along with. Found the two trucks we wanted and we were quickly driving new trucks. Something dairy farmers like us who don't like to sit around forever the whole team kept us moving. Great experience thanks!!!

Good team work and definitely help you get what you want.

I bought my Silverado a ccouple of weeks ago and I am very happy about my purchase. They really stepped up helping me get what I wanted out of my trade in and got me the truck at the price I wanted. I really appreciate all the help from and look forward to future bussines with this company.

The only dealership I would send my family to.

The only good experience I've had with car salesman. I would send my family to work with[Ray Haw k]Thank-you. I would return.

Best dealership I've ever dealt with

I walked around the lot peeking in a few Windows and I wasn't swarmed right away I was given the chance to window shop which was very nice. Then walks out Tyson who was very welcoming and we once again looked at the cars I was looking at and went over a few things about each. I test drove one liked it and tried to get approved for it but it didn't go through right away so we checked out the car I currently bought and let me tell you what the comforting and attention I was given by Tyson was spectacular, I actually felt a bond and connection with him. I have recommended Tyson and serpentini to Over a dozen people since last Thursday... For anyone looking to buy a car I highly recommend serpentini Chevrolet of orrville.

They were a very nice group of guys, very good attitude.

We stopped in to see what was there. When we walked in we were nicely greeted by Tyson Berkley, a very nice young man and a joy to work with. He showed us other cars since we could'nt find any newer Impalas.He did a great job, really deserves a raise.................Thank you, Mrs. Hazel Hylton

Honest No Pressure Service!

I have to say after having gone to other Chevy dealers and being treated like a non entity, it was a refreshing change to deal with Pat Kaiser and the Serpentini staff in Orrville Ohio. Everyone went out of their way to be helpful. Pat is now my #1 go to car salesman of all time. Thank-you so much for being straight forward. Not exerting pressure on me to buy, and going out of your way to make my car buying experience a real pleasure. I love my Crude! Since she is bright red, and I am a veteran, I named her Poppy for the remembrance poppies. THANKS AGAIN!!!Lisa Linn Gladwell

Good Experience

Thank you, John Williams, for making my truck buying experience a pleasant one. You were very helpful and knowledgeable. I appreciate your honesty in answering my questions or asking someone else if you didn't know the answer. I would recommend John to my family/friends. Thanks again!

Love the dealership and dealing with floyd

I got my chevy cruze there. Floyd was my dealer then and i just recently got a 2016 chevy trax there through floyd. I am always impressed with floyds service!!! My whole family goes to floyd

Freindly Sales Associates

The sales associates here are easy to work with. I bought a used vehicle and they were willing to listen to what concerns I had with it and address them accordingly.

Great Experience, Great Price..... Thanks Tyson Berkey !!!

I found the exact 2015 Chevy Cruze I wanted. It was about $1500.00 less than other dealerships. Love my car. I Definetly recommend Tyson

Wonderful buying experience! Thank you Julia Meadows

I must say, I have never been treated so well at a car dealership. Julia Meadows made my experience fast and easy. I will recommend this dealership to all my friends. I received all that I asked for. Got a great deal in a short amount of time, loved it!!!

Best vehicle buying experience we've ever had hands down!!

Being out of state customers, from the first phone call to the dealership to picking up our truck it was the absolute best experience we have ever had period! The dealership went above and beyond and in every aspect of us buying a vehicle. Both our salesmen Eric Johnson and Pat Kaiser are absolute gentleman and treated us with the utmost respect from day one until we pulled off the lot, it was truly a pleasure to buy a vehicle for the first time in many many years. No games, true to their word, customer service was beyond excellent, dealership was prestine, went over every detail, and this makes us customers for life and we're three hours away from the dealership. In a time where everyone needs a vehicle they go the extra mile and make buying a vehicle what it should be, truly enjoyable and that says more than alot!

Making car shopping easy.

I hate shopping for a vehicle. When walking on a dealers lot I know what I'm looking for. Most sales guys want to sell you a vehicle. Sell you what they want you to buy. But not here. These guys were awesome. I showed Floyd what I wanted we took it for a test drive I loved it but I told Floyd I have to think about it. It was Saturday very close to closing time I told Floyd I will call you Monday. He shook my hand and that was that. On Monday I called Floyd told him let's do this but I couldn't get there until 3 Floyd took my info and when I got there Mark was ready for me Floyd had everything together and I was treated like a king. So thanks to both those guys I will only shop here.

Unexpected

I am not a huge fan of car shopping simply because I don't like to feel pressured. My experience with this dealership and with my wonderful salesman was nothing short of pure professionalism. I felt extremely relaxed from start to finish during the entire process and came home with a beautiful new car. Thank you again Bucky Hawks your awesome!

The right deal with Great Customer Service

I had identified the vehicle I wanted ahead of time, but I was uncertain as far as what they would give for my trade, and if they would work with me on the price. Floyd was very friendly, stress free, spent extra time showing me features on the car I did not know about. Felt like I had known him for years. I did not feel hassled or pressured in anyway. I was offered a decent trade price, but was able to work out a slightly better number to make sure both sides felt good about the deal. I also had my daughter with me, they were very friendly to her, and recognized I had a time limit. Thanks Floyd for your excellent customer service, you took great care of me and my daughter! We are very pleased with the vehicle, and will definitely keep Serpentini Chevy on our list for our next vehicle!*The only feedback was on how the interest rate was communicated, I was told I would get a great rate, but never really was told a number. I felt a little kept in the dark, I wasn't communicated what rate it was, until I was signing the papers. I understand it only works out to an extra $10-15 a month, but it might help to know up front that number.

New truck from Serpentini Chevy

We recently visited Serpentini of Orrville looking for a new vehicle to replace our worn out 05 Suburban. We were quickly greeted by Matt Matjunas, who made us feel welcome and didn't put an all-out blitz of pressure on us. He answered our questions about new trucks and the options dealing with either a lease or buying.With Matt's help, along with sales management and financing, we decided to purchase a new crew cab Silverado taking advantage of the GM discount over the 4th of July. At the end of the day, it was one of the easiest, most user friendly car buying experiences we have had. Thanks Serpentini.

Holmes Custom Trim ...Dave Yoder

Floyd was very helpful with the purchase of the truck. Not pushy like some other dealerships. Also had a lot of common sense. I appreciate that. I would recommend seeing him if you're looking for a new or used vehicle. Thanks !

Excellent Service

Experience was excellent. Ray very friendly and helpful. Would purchase a new car from there again. Ray answered all my questions and made this experience very easy.

Absolutely wonderful!!!

Awesome experience!!!I can't express how happy I am!!! We had looked into many places prior, until while listening to the Cavaliers play the finals we heard an ad multiple times for Serpentini of Orrville. After having many problems with my cars in the last year my husband decided,, since Cleveland finally won we should give them a shot maybe it's a good sign. He talked to Kathy Watson who is a lovely lady who understood our situation and gave us nothing but hope over the phone. When we got there on Saturday we had just missed her but was put in great hands. When we met John Conley he made us feel at home. I work with the public so I know all about sales and selling people but I didn't feel like I was being pushed or just a number. Yes they needed a sale but i felt like they were doing everything in their power to help ME not themselves. When you have not so good credit u expect the worst vehicle on the lot to be the one they sell you, not at serpentini when you walk in there they make you feel like that number almost doesn't matter and you CAN get that nice new car. My new motto is "Always Believe".. not only was it the Cavs shirt my husband was wearing when we went but it is exactly how they made me feel. Believing something good was going to happen got me in a 2016. Thank you Kathy Watson, John Conley, and Stephen Fusco for all the work you guys put in for us.

Great experience, will return in future!!!!

I worked with Tyson at Serpentini while searching for a used vehicle that would make a better fit for myself and he was such a great help through the entire process! I am a younger woman and have had a horrible experience with a past purchase at another dealership and walked in with high reservations and Tyson was very friendly and helpful and did everything to make sure I found the car that was a perfect fit for me in every way he could. I was so appreciative and walked out with a huge weight lifted from my shoulders knowing I had worked with honest and good people who were just there to help in any way possible. Will always reccomend this dealership and Tyson from this point forward and they will always have my business as well!

outstanding can't wait to make my next purchase!

After dealing with other dealership's, and being disappointed, I was persistent and then call this dealership explain my situation w/ Kathy she put me in touch w/Pat Kaiser, we made the three hour trip from Pittsburgh, the car was and is beautiful, and in less then 1/2hr, was approved and shortly afterward back on the road with our new car. I can't thank then all enough for there excellent, superior service. I can't wait to purchase my next vehicle from them!!Sincerely, Mary Livesey

Great awsome

I purchased a new Toyota rave 4 on 7 7 16. Caleb smith was great at helping me pick a new car. Also Kevin castle helped. I am really happy with their help in finding a car,thanks to Caleb and kevin.

Appreciated - No Run Around - Answers To Our Questions

Pat Kaiser is the man to talk to at Serpentini in Orrville, Ohio if you are looking for a vehicle.My husband and I were looking to lease or purchase a Silverado. Of course we wanted to find the best deal so we were looking online and at the dealerships. We were very frustrated while at different dealerships because we could not get a simple question answered on the cost and what deals were available. We were told to check online, so we did, then online we the deals were not available until we sent our information to them. Then once we received a response, we were told someone else would have to get back with us with that information and to go visit the dealership. If was refreshing to meet Pat Kaiser. Pat was the only salesman that gave us the answers to our questions without the run around we experienced from the other dealerships. We realize the need for dealerships to get a potential customers information, but the reason my husband and I wanted to make the deal with Pat was because he treated us like he would like to be treated. We feel we got a good deal and are very happy with our new leased Silverado. We brought the truck in to add mud flaps and the service department took good care of us and completed this quickly. In the last year, 3 other family members have purchased or leased their vehicle from Serpentini in Orrville. That says a lot for this dealership and their sales team! Thank you Pat Kaiser!David & Vicki

Good experience buying a car here

After trying to buy a car from 4 other dealerships, I expected more of the same crap from this one. Well, I left with vehicle I wanted without disappointments. I worked with Jonathon Conley and he listened to my other car buying experiences. I was pretty blunt with him and I he didn't unravel at all. He showed patience and concern. I am a guy who doesn't want to take any prisoners when going to war with a car salesman. He was always composed and neither one of us bled too much from our minor wounds of battle. Kudos to this salesman. He got the job done. I drove an hour and 45 minutes to this dealership. Glad I did.

Service dept left a lot to be desired.

Left for vacation day after purchased. Checked out air filter and it was filthy, definitely not checked on inspection. No windshield washer fluid and burned out license plate bulb. All things that should have been taken care of during inspection.

Excellent!!!!

First, Kathy is awesome! So friendly and welcoming. Jason was also very nice. Saving the best compliments possible for John Williams, he is the Bestest!!! Very knowledgeable, considerate, and worked very hard to get a good deal for me. Love my car and my experience!!! I recommend the Serpentini team in Orriville to everyone but highest regards to John!! Thanks so much.

Great Experiance!

I went to serpentini after several bad experiences at other dealers I drove about a hour to get to the dealership. and I could not be happier with the outcome. Tyson was great and worked with me to get exactly what I wanted "even though i was asking a lot" and I would recommend him to anyone. I am now the owner of a 2011 Nissan rogue. Whenever I am in the market for a new car again I will certainly be going back.

Best first car buy

Great experience and test drive. Deals for the car, best. Very knowledgeable ,informative, thanks.

Excellence

This is my second lease with Ray Hawks and Serpentini Chevrolet. Each time Ray was knowledgeable, listened to what was important and got me into the vehicle of choice. I will be back again when this lease is up! Thank you Ray!

best service ever!!

met up with John Williams here, very knowledgeable, told him what I was looking for and how much I wanted to spend, it was no time at all he said "congratulations! you have a new truck!" would definitely recommend buying from these guys! they dont give you the run around like all the other places do

best first car buy

Great deal and test drive. Very informative about everything, loved the dealership tour and customer perks. Thanks Eric Johnson for making my first car buying experience GREAT!

Amazing company!

Was in a pickle with my used avenger, John Conley started to help me and as well John Williams helped me, they were able to get me into a new chevy cruze and the car is absolutely amazing! The whole sales staff went above and beyond for me and I'm so grateful! The car also looked absolutely amazing after it was cleaned up. 100% completely satisfied with this dealer will be a customer for life!

Big Beef's new truck

I was debating on getting a new truck for about 2 years. Did a lot of research which lead me to Serpentini. John Williams was recommended through multiple friends. I called in and set up an appointment to come check out a 2016 2500 HD. John was very knowledgeable, courteous, and made the process quick and simple.

Great Friendly Customer Service!!!

Thanks Jon for your fast, friendly and professional Customer Service!!! We are very excited to drive our Chevy Traverse!! It will be a extremely helpful for our large family!! ur dusty:)

Great job!

Jon Conley was great to deal with. He called and spent time on the phone with me after an initial first visit that did not go very well. He simply asked for a chance to earn my business. As a business owner myself I couldn'the not give him this opportunity. I am glad I did. He listened to why we needed to change vehicles and started the whole.process from scratch. He impressed my husband enough to sit and attempt a deal. (Which is a.small feat in itself). He also put up with our three kids that we had to bring along with us. Thanks so much Jon!!! I also wanted to thank Mark in maintenence. He stayed late to fill up and prep my new car and did it with a big smile on his face!!. The little guys need their thanks too.

New car

John williams helped us out so much and worked with us for 2 days on finding us a new car . so friendly and very helpful guy .

we love serpentini of orville

we love Ray Hawks at Serpentini of Orville. we have been dealing with them for many years. we are from canton Ohio and i wouldn't shop any other dealer. it is well worth the short drive. everyone there is very friendly. they always have good deals and fully explain everything.we love serpentini

2006 chevy

John was awesome in doing everything I asked in the purchase of my new truck. Extremely satisfied. I would recommend him to anyone looking for a great sales guy.

Above and beyond....

We were looking for an SUV with middle row captains chairs to accommodate our very tall boys (6'7" and 6'5") in being able to travel more comfortably on longer trips. Matt and Jason went above and beyond our expectations in getting us into a 2009 Chevy Tahoe which will be perfect for our family for years to come. Simply a positive experience, treated fairly and respectfully. We will be back.

Car purchase

My salesman Ray Hawks was awesome. He answered all my questions about the car I wanted to buy. He even stayed after hours so I didn't have to go back. He was very professional and also very personable. I have already recommended Ray and Serpentini in Orrville to a couple of my friends. Thank you Ray!

it was a good expierience fast and friendly

I was lookin for a truck to replace my 77 ford work horse and they had a f250 that fit the bill nicely my salesman meet me at the door was very friendly and it wasn't a bunch of sales pitch attitude it was fast friendly no hassle deal and they put me in the truck I wanted I would go back again for my next purchase of all the staff members I dealt with were very friendly it was a good experience. thank you Tyson for a job well done

Professional and Easy

I was in search of a new car because my old one broke. My mother and I had a car in mind and we ended up getting the one we wanted because they were willing to work with us and we determined to get me the car I wanted. Overall it was a great experience and I will go there to purchase my cars in the future.

Efficient and painless purchase

I needed to replace a car and did not have the luxury of searching over several weeks to find what I wanted at a good price. Fortunately, I saw a couple of cars of interest online and contacted Serpentini of Orrville even though it would be a 50 minute drive. My interest was promptly replied to with a return call and after determining a car was a available, I headed down to take a look. From the moment I was greeting, the folks at this dealer were friendly and low-key. We were satisfied with the condition of the car and made a purchase. John demonstrated how the Onstar and Serpentini app might help us with car maintenance. I was happy to be made aware of additional services/extended warranties but not made to sit through an excessive sales pitch.Good experience!

Professional, Knowledgeable, & Easy Process

Over the weekend, my husband and I bought a new car! We just went to "LOOK" and test drive, but ended up going for it. Ray Hawks at Serpentini Orrville was very patient and understanding, as I was (and still am) emotionally attached to my old car which I purchased 12 years ago at this same dealership! I had my eye on the Malibu, I had driven a few times renting for business trips. Ray was very, patient, professional and helpful with making our decision. Mark, their Finance Manager, was very thorough explaining the details and paperwork of the sale. Jason and the rest of the staff were very friendly and polite during our visit. I highly recommend you go see these guys for your vehicle needs! Just go for it!

Friendly, any problems will be made right !

The entire staff of Serpentini Chevrolet Orrville was very knowledgeable on what they sell. From the salesman, John Williams to the garage mechanic,Donny.... they treat you as family.! Looking forward to stopping in to say hi and grabbing a cup of coffee..

very enjoyable experience in buying a vehicle.

Just bought a van from Floyd Stanard sales rep at Serpentini Dealership in Orville,Ohio. I was very impressed with Floyd as a person and a sales rep. I will definitely ask for him when buying my next vehicle. The dealership was one of the cleanest I have ever been in very nice and relaxing. I will be back. Thank You -- Don Hutchinson

Excellent

Nice people and great service.. I will defiantly tell people how easy Jonathan Conley made it to puches my new truck. Thank again!!

Excellent

I had been looking for a Dodge Ram 1500 4 door for a few months Serpentini had one. I called in they had it ready to look at. Eric Johnson was my salesman we went on a test drive and there was no pressure he didn't try to change my mind to anything else. He went with what I wanted and I like that. I would definitely go back there again to buy a vehicle!

Great service

My husband saw a vehicle online that we have been looking for. He contacted Serpentini and they had it and invited him over for a test drive. He was greeted by Zach Bauer, who was very helpful. He did not pressure us in any way. We would definitely recommend Serpentini and Zach!

2013 Chevy Spark

I saw a used 2013 Chevy Spark on-line, it was exactly what I was looking for. I was contacted by phone the next morning at 8:30 a.m. I got there around 9:00, and by 11:00 was the proud owner of that Spark. Floyd gave me the best deal he possibly could and did not mess around getting that deal for me. Thank you so much for that. Will definately return for my next vehicle purchase.

Excellent service

I saw a vehicle online and went in the next day to test drive it. As soon as I walked in the door I was greeted and helped right away. Everyone I encountered that day was great! From the time I arrived until I drove off was under 2 hours. We will definitely be purchasing the rest of our vehicles from here. I can not say enough good things about this place and Matt that helped me!

Great service!

I highly recommend Sepertini Chevy Orrville! Matt Matjunas in sales was awesome to work with! He was great at explaining everything and not your typical high pressure car salesman. He was laid back and knowledgeable. Matt worked hard to find the exact car I wanted and kept his word. Highly recommend!

Great service, clean facility and lots of friendly

I enjoyed my experience at serpentini dealership in Orrville Ohio. The salesman was very knowledgeable and helpful with any questions or concerns I had regarding the vehicle and warranties. Thank you again my experience was an excellent one!

Great experience

Serpentini is the best dealership around! Very friendly and great quality cars and trucks. Would definitely recommend them to family and friends. Our saleman John Williams was fantastic! Very friendly and worked hard to find the car we wanted.

Good experience on car buying

We had a very great car buying experience. We walked in lookin for a vehicle not for sure what we really wanted, Eric Johnson one of your salesman walked out greeted himself an said if we need anything to let him know. Mr. Johnson was a very honest and helpful sales man that stuck to his word. We would be glad to buy from here again and recommend Serpentini of Orville to others.

Good experience

Went over and beyond to make sure I had great customer service. Thanks Matt! It made buying a car less stressful and didnt feel pressured

Impressive

This is where I bought my pre-owned vehicle. Matt was very helpful. The entire dealership is the nicest I have ever been in. They have a place for the kids to be entertained with a little table, books, toys and the Minnons pictures on the wall along with Elsa. Very clean areas. I was offered bottled water at least by 4 different people! All I came in contact with were exceptionally nice.

Serpentini Chevrolet Service Supreme

We weren't sure if we wanted to pay off our lease, or lease a new one, so I am sure we were hard to deal with. We were greeted by Jason Anderson, and we asked for Jonathan Conley. He introduced us to John Williams, since Jonathan was out for awhile. John Williams was very helpful, and kind to us, helping us to decide exactly what we were looking to do., and explained a lot of details we needed to know. When Jonathan Conley arrived, the two of them, helped us make a plan.They both worked hard to make sure we were satisfied. We drove the 2016 Cruz, and decided to lease it. I am pleased to say, all the staff at Serpentini's, is courteous, kind, and always helpful.Sincerely, Harold & Willi Boyd

Very unhappy with service

I have purchased 2 cars from this dealership in past, however, I would never purchase a chevy again. I had no followup and could not get a straight answer on any of my questions.

Overall Good Experience

I was very impressed with the staff at Serpentini Chevrolet of Orrville. I didn't exactly know what I was looking for and had been looking for a long time at many dealerships, sales was patient and helped me find what I wanted, instead of pushing me for the sale. I will definitely return for future car needs.

Courteous, Knowledgeable, & Customer-Focused Service

I was impressed with the friendly and pressure-free environment that I experienced at Serpentini Chevrolet of Orrville. The staff was focused on meeting my needs in locating and obtaining the car that fully met my needs/preferences as well as my budget. I was also impressed with the facilities which I would describe as inviting and "state of the art".I would also add that it was a pleasure meeting Jason Anderson, the General Manager of the dealership and Ray Hawks, one of the Sales Associates. Ray came highly recommended by several friends and acquaintances and their advice was proven to be totally accurate. I, in turn, would nothesitate to recommend Ray to anyone looking for a car, new or used, and to commend Jason as well for his excellent management of the dealership. I'm looking forward to a long and happy association with Serpentini Chevrolet of Orrville.

Happy Customers

The staff at Serpentini Chevrolet was professional, courteous, and helpful. When I talked to a salesman about the vehicle we were interested in, he set up a test drive right away that fit our schedule. He was knowledgeable and answered all of our questions. The vehicle was in excellent condition, and we drove it home the same day. I especially appreciated the assistance I received from the salesman to remove a carseat from our previous vehicle. With the help I received, I was able to easily transfer the carseat to the newly purchased vehicle. This was our first experience with Serpentini Chevrolet. My husband and I were pleased with the service we received.

Great used car buying experience

I was treated with respect and never pressured. They took the time to answer all of my questions and the purchase and paperwork went very smoothly. Will definitely consider Serpentini of Orville for future purchases.

Very pleased

Was very helpful in answering all of our questions...no pressure to buy (even though we did) very knowledgeable on the vehicle...made our experience stress-free and fun!!!

Excellent Experience

Purchased a used truck that had recently come in to the dealership and they made a few small repairs to make it just right before we picked it up. Matt Matjunas is friendly and knowledgeable and fabulous to work with. Would definitely come back and ask for him the next time we're looking for a car.

Absolutely Terrific!!

Everyone at the Serpentini Chevrolet dealership in Orrville, OH where we recently purchased our new 2016 Buick Enclave were exceptional to deal with from the time we walked into the door until the sale was complete. Ray Hawks went out of his way to make us feel welcome and comfortable. All of our questions were answered completely and we were made to feel like everyone cared about us. We definitely will recommend Serpentini to all of our friends and relatives.

Awesome as usual!

I just purchased my third vehicle with Serpentini Cheverlette Orrville and Eric Johnson! As always Eric and the Serpentini staff took my needs and made them happen. I have never had a bad experience with Eric. He gets the job done! I will always purchase through Eric Johnson and Serpentini Cheverlette Orrville. I would without a doubt encourage anyone to give them a shot. They will make it happen! Thank you Eric and Serpentini Cheverlette Orrville!

Great 1st car buying experience!

We purchased a car from here on Saturday for our daughter-it was her first car buying experience and I am happy to say it was great! She is 16 but they treated her with the same respect that they spoke to my husband and I with and made sure she had a very positive experience. We worked with Matt Matjunas and Floyd Stanard and they were friendly and professional as we negotiated a price that we all felt good about. They stayed past closing time to wrap everything up and at no point did we feel rushed at all. Several other team members kept our 11 yr. old son entertained ( and probably secured his business when he turns 16) by letting him sit in and actually rev up a brand new Corvette! My daughter LOVES her MINI and even though she was slightly embarrassed to hit the "gong" when we closed the deal- she was talking about it as soon as we drive away! Thank you for making her first car buying experience such a great one!

Excellent customer service!

After getting the run around at other dealerships I was nervous I would get the same treatment here! I didn't! They were awesome to work with treated me with respect and listen to what I wanted and made sure I was happy with my purchase!

Individuals are important

Ray Hawks and his team were fantastic. They listened and heard our thoughts. Polite and custom explanations and efficient team work, sales service and financing. Thank you for helping us to get the 2016 Equinox!

Great place

Very nice place nice sales people John Williams was really nice and help me get the car I wanted thank u so much for everything

Great staff, trade a little undervalued.

Contacted almost immediately with good follow-up. The sales representative did a great job of meeting my needs. However, be very, very careful about trade-in! My extensive research vs. their number were about $3500.00 off. My advice is to come to the table with print offs of everything and have your smartphone loaded with evidence! With that being said, I still walked away with a fairly good deal.

great

Spent 3 1/2 hours getting the car of our dreams. Everyone there welcomed us, worked with us and treated us like we were family. I would recommend this dealer to anyone!

ABSOLUTELY TERRIBLE EXPERIENCE!

This is the 3rd time I've purchased a vehicle online out of state, never had a problem before. I bought a 2009 Dodge Ram for a great price, only to find out after I purchased it that there were thousands of dollars in repairs needed that were not disclosed. I'm in the process or arbitration because they refuse to pay to have my AC fixed. I bought a truck where they failed to tell me had poor alignment, AC didn't work, needed new tires, was not detailed at all, had a tire pressure sensor light on, needed a new drive alternator belt. They said they replaced or resurfaced the front rotors but I was told by a Dodge dealership as well as another mechanic shop this was not true. My truck needed about $2600 in repairs, but what made me most mad was they said the AC worked fine when the truck was shipped to me, but all of a sudden the AC doesn't work as soon as I get the vehicle. The truck also failed to come with a tire changing kit/accessories. I never complain because I'm too busy, but I have called and tried to work this out with the mgr countless times with no luck, so I'm taking the time to voice my great frustration with a company that has sold me a truck with $2600 in problems that were not disclosed fairly to me, otherwise I would have negotiated the price lower or bought another truck elsewhere. Yes they gave me a partial refund of $685, but I was still out over $2000 in repairs. They said they sent me a wheel jack kit and accessories but its been almost 3 months and it still hasn't arrived, and they sold me a truck where the AC didn't work out of the vents in the dash even when they said it did, the tire pressure light is still on, the Dodge dealership still says the rotors need to be re-finished or replaced, the gear shift doesn't light up when you put it in reverse, etc. If you sell a vehicle at a dealership, you should properly disclose to the buyer what works and doesn't work, I'm not asking for much. Either your company has mechanics that cut corners and speed thru evaluations, or your company is dishonest. Either way, I'm still waiting for your company to send me the wheel jack kit like you promised and a check for $670 to fix the AC

Purchase of car for daughter and myself

Had a great experience at Serpentini Orrville with Eric Johnson. Went there looking for a first car for my daughter and ended up getting one for myself at the same time. Also worked with Mark in the Finance area. Everything went so smoothly. We will definitely recommend them to everyone looking for a car.

Great experience

After other dealerships in the area told me I couldn't get a loan, I decided to try Serpentini. Eric J. went above and beyond all my expectations. He got me in the truck I wanted with the terms I wanted. Then after all that I even got a lower payment than I was expecting. Definite will be getting my future vehicles from here

Great dealership

This is the second time Eric Johnson helped me, he went above and beyond and got me into a great truck. He's a wonderful person and salesman. I'd go to him for another vehicle that's for sure!

Excellent service

I came to just look at a car and left with one a Buick Enclave. Mr.Hawks was very friendly, personal and very attentive. Keep up the good work!

Best dealership I've been to

They were very friendly honest and didn't give me the run around like other dealerships have in the past. Zach made me feel welcome right when I got there

A great team that will work to get you what you want!

If I could give them a higher rating, I would! Mike Zeno (Sales Consultant), Stephen Fusco (Sales Manager), and Jason Anderson (General Manager) went above and beyond to help us get into the vehicle we were looking for! My wife and I highly recommend Serpentine Orrville if you are in the market for a vehicle!

Quick, courteous, knowledgable service.

Our shopping experience was exceptional. Our Salesman was most helpful in describing the features of the vehicle and did a nice job of making us comfortable with the process. We tend to shop quickly once it is decided to move on a purchase, and Eric seemed to sense this and move the process along at our desired pace. The follow up service was also appreciated as my wife had to take care of this and she was pleased with the results.

Another great experience

My lease was coming up on my car and I started looking around again I did buy an Explorer previously with Serpentini Floyd was my sales person the first time and he was again. He was a great person to deal with I am so glad that Kathy did call me when I was on the internet looking she mentioned the Malibu and an Explorer. I left a message with Floyd that I would be out later in the day not expecting to buy but after talking with Floyd I decided not to deal with anyone else.Thanks Floyd again for a wonderful experience.

Outstanding car buying experience

This was my first dealing with Serpentini, In truth, Matt Matjunas was the most helpful and knowledgeable sales rep I have ever dealt with. I'm from the older generation and not too good on the hi tech options. Matt took the time needed to explain how things worked and had the patience to go over the same things with me several times. By far the best car buying experience I've ever had!

Great ...Serpentini!!

I have been Serpentini's customer for long time, and I have never been disappointed with their service. Process is smooth and the deal is always straight forward. They will do anything on their power to work with your specific situation. I have bought both new and used and they stand behind their sales no matter what. Their service department is great as well. In short words great service overall.

Good People

Went to Serpentini of Orrville not expecting to be able to get much of anything ( no down payment less than stellar credit) imagine my surprise and pleasure when I went home in a newer Ford Escape. Thanks Ray Hawks for all your time and trouble. There was no owner manual in the car at time of purchase, Ray had it to me within 24 hrs. Thanks to everyone I dealt with.

Department manager

Floyd is a true professional,he brings you in like you are part of his family. Yes he does want the sale but he also truly cares about you and your needs as well. I am a repeat customer and all I have to do is pull in and he knows what type of vehicles I prefer and with what amenities I like. Bob Serpentini is lucky to have Floyd working for him and in his Serpentini family.

Got screwed big time

Got approved online through their website when down there hoping to get rid of my Dodge and get a Chevy Silverado ended up getting jammed into a nother Dodge Ram which I hate and I haven't even made one payment yet and I'm already $7,600 in the hole this truck only cost $17,000 but I owe 24600 so I'm screwed

Hassle free car buying !

We went to Serpentine to look at our options and ended up finding a deal we didn't want to pass up! John Williams helped put me in the exact truck I wanted and at an affordable cost! Free car washes for life made it extra worth it!

Great experience!

had an appt with Eric Johnson. Helped me in every way possible & answered every question that I had. Overall great experience, everyone was so helpful

Very helpful and honest,

My contact person was Kathy Watson and she was very pleasant to speak with. She kept in-touch with me on vehicles that were in inventory and trades coming in for several days and if they were still available. When I arrived, I did not feel like I was being pushed into any deals or purchases as I was just there to test drive. Floyd took me on a test drive and explained the vehicle in depth. After talking about the truck when we got back, he asked if I would be interested in doing a purchase that night. I agreed to see if I would qualify into a good rate at a payment I could afford. The details were worked out and I now own the vehicle. Have not had much time in it due to bad weather that I don't want to drive it in but looking forward to using it for years to come. Thanks for the popcorn & tell Floyd he still owes me a steak dinner!

A very comfortable experience

Eric Johnson made us feel comfortable and special right from the start and has guided us through what is a new experience. He has stayed in touch and made the whole process easy. A great guy

Great service!

Greeted as soon as I came inside each time, was told that they would help me get out of my bad situation which they most definitely did, guaranteed approval and didn't even have credit, and my payments are $80 less than what I was paying for my other car. Each person that I dealt with was very kind and made sure I was able to get what I wanted/needed. They were all very helpful and I will most definitely be going back there for my next car. I will also be telling everyone I know about this place and recommend Eric or Matt to help them if they ever need a vehicle.

First Truck Purchase

John Williams and many others at this dealership were very kind and knowledgeable during my first truck purchase. I felt very comfortable during the test drive and being in the dealership. I was also given a tour of the facilities and everything seemed new and kept very clean even in the service department. I plan to be using this dealership for years to come.

relaxing

Treated well, no pressure, ALL Employees Very PoliteI felt that the above statement I made was more than sufficient to give a excellent rating However this rating form needs to be reviewed

Great Experience

Matt was great to work with. I explained I was looking at replacement vehicle for my son and wanted to have my mechanic look at it on Monday. It was a Saturday and he arranged to let me take it home over the weekend. Would work with him again.

grate service

I"m glad i got Dom as my sales man he was extremely helpful to me buying this new truck and if there was a star pass excellent i would give him that as a rating. Thanks for all your help Dom. oh and i don't want to forget your manager Jason and all the help he was. thank you both for a wonderful experience and will make sure to use you in the future.

Outstanding purchase experience

I have been using Serpentini for service for several years now, and I have been extremely satisfied with all of the work that they have done. I just used them for a vehicle purchase, and can't say enough about how well Jason and Matt in Sales treated me. It was the easiest car buying experience that I have ever had. They took care of everything, and got me a great deal. I'd strongly encourage you to give them a try!

painless car shopping !

we had a very painless car buying experience with John Williams. I was amazed that we found a good deal on a Ford Escape nearby in Orville. I would recommend John as a salesman who is not into high pressure sales tactics.

Great Vehicle Buying Experience!

I recently purchased a used truck from Jonathan Conley of Serpentini (Orrville) and had a great buying experience. He was very helpful, patient and let me take my time deciding to buy, which for me is very important. Everyone I dealt with made me feel that my business was very important, from my initial online inquiry and follow up call from Kathy to Jason Anderson, the general manager as well as the finance manager Jason Foy. This is the second vehicle I have purchased from Serpentini and I was even more impressed then the first time. I would recommend anyone looking to buy a new or used vehicle to stop by Serpentini. This is the only dealership that I consider when looking for vehicles and will definitely stop back again when I buy my next vehicle.

Friendly Experience

I recently bought a used car at Serpentini Chevrolet. I had a very pleasant experience with John Williams, Sales Associate.John was friendly and very helpful pointing me in the right direction, as I was looking for either a lease or a used car for my teenage daughter.John was proactive in making all arrangements so I could test drive several vehicles. In the end he worked with me in getting few upgrades in the car I end up buying (new tires, alignments, detailing, etc)Overall a very good experience

Best buying experience ever!

This was the best and simplest truck buying experience I have ever had. They were honest with me, friendly, and the deal they quoted me was the deal I received.

Great Experience!

I saw a used car online that I was interested in. The dealership is several hours away from where I live, and so I called with lots of questions about the vehicle before I made the trip. I wasn't able to drive out until several weeks later, but John Williams would text me updates on the car and promised to let me know if it was gone before I made the 3 hour trip to come see it. Once I arrived, they worked extensively with me to make sure I got a great deal. Definitely worth the trip...and I love my new to me car!

Sales man was amazing

This is the second vehicle purchased from here, will ALWAYS do business here and recommend others here. Great sales man, great company all around. Like to keep business local.

Great experience

John took the time to listen to the problem i was having with a high vehicle payment. Between John and Jason the helped me solve my problem and was able to lower my payment and put me into a new vehicle. Everyone at Serpentini in Orrville is very polite, its been a pleasure doing business with them.

GREAT customer service

I had a amazing customer service at Serpentini! I was in Thursday because my car was not going to make it any longer, and both of my parents have bought their car there by Floyd so he helped me with mine! I told him what I needed/wanted and he delivered! He sold me on a 09 Chevy Malibu! It has been 3 days and I love it! Floyd was amazing, nice, sincere, and really listened to what you wanted and what your conformability is! I would definitely come back just for the service again! Thank you Floyd :)

Worth the drive

I recently lost a 2014 Chevy Malibu as the result of hitting a deer. I really wanted to exactly replace the car I lost and searched car dealers on the internet. I was fortunate enough to find Serpentini in Orrville, Ohio. I contacted the dealership and was directed to Ray Hawks who made the whole deal happen very smoothly. I was with kindness and in no phase of the process did I ever feel high pressure. I was given ample detail about my car and know that if I have any questions I will be treated with the same courtesy even though the deal is done. I drove from Weirton WV to Orrville and would do it again.

My experience

My husband convinced me to go to a dealership to look at a car. Right of the bat, we expressed our reason was to test drive a car and talk about the price. We had a set amount to use for a used car, and made an offer. Was disappointed on the fact that the price was only reduced by $150. I wanted to walk away but my husband kept me there and there was no budging with the price. We even said that we could write a check for the price we wanted. We left with no car. A couple days later we got a call back that the price was dropped a little more, still not in our price range. I didn't want to go back to the dealership but my husband once again talked me into getting the car. We went back to the dealership. We ended up paying more than we really wanted. While we were filling out paper work, we were told that the car was being detailed. Car not detailed only washed, antifreeze in washer fluid reservoir. My husband drained and cleaned it. Only one key with the car.

Serpentini makes buying a vehicle a great experience

From start to finish couldn't have asked for a better experience. Whether you're buying a vehicle, purchasing parts/ accessories or needing repairs from the service department, you'll be taken care of in the best most efficient way possible. They care about customer service & are the most trustworthy around from my experience!! Thanks guys!

Fixed My 88 reatta

I had some electrical work done on my 1988 Buick Reatta and for being a older car they fixed my problem.I would bring it back for service again.

Purchased a Used Hyundai Genesis

My wife and I had been researching the Hyundai Genesis for quite some time and when we found a 2012 on the lot in Orrville we had to check it out. The sales staff were very helpful and inviting. We were able to work out a great deal and left with a car we love. Ray Hawks was extremely accommodating and professional. I would recommend visiting him any day.

Great customer service

My husband & I hadn't purchased a vehicle in several years & had forgotten how stressful that process can sometimes be. But with the team at serpentini in orrville, including Kathy, Dom & Jason, our experience was very enjoyable & stress-free. And we love our new car!

Jonathan grows GIANT ZUCCHINIS !!!

Jonathan Conely is a laid back, easy going salesman who is relaxed and someone everyone should consider when it's time for a new or used vehicle. He started off by getting to know me and who I was before any talk of the vehicle happened. A genuine gentleman and a straight shooter who knows the experience of buying a vehicle is supposed to be fun and enjoyable, not a pressure event. Being in sales myself, I am aware of the new environment that exists and the dealership (Serpentini of Orrville) is unlike any I have visited in some time. The showroom was calm and the relaxed atmosphere was evident with everyone there, employees and customers alike. Even the casual visit by the Sales Manager was a quick hello/welcome to Serpentini and he vanished, no hover or pressure from him. Refreshing! I am glad the vehicle met my shopping points and I believe the pricing was fair from the start. When the deal was complete the Manager appeared again to thank me for my purchase and visit, again no pressure or hover.When you go to Serpentini and visit Jonathan Conley, ask him about his garden and his GIANT ZUCCHINIS!Satisfied Used Vehicle Buyer, Terry Stone

Mr. Jeff Wike

This wasmy second vehicle purchase from Serpentini Chevrolet in Orrville OH. The buying experience hasbeen great and te service after the sale above expectation. I would strongly recomend tese guys to anyone!

Great Experience!

Had a great experience buying my new car. Aaron Jarrett went beyond expectations and even stayed after hours to get everything taken care of. I would highly recommend this dealership to anyone looking to purchase a car!

Excellent Experience

When I went there I was very surprised at how I was treated is was so great considering that the other places I had been. Everyone was friendly bent over backwards to help me I got the car I wanted at a great price. I have told everybody I talk to about the service. I told them to definitely to go to Serpentini in Orrville. Thanks

Good Customer service

They did a really good job at making sure we knew where stuff was, and made sure we were comfortable. they also did a very good job at making sure we left happy in the car i wanted and really loved.

Excellent experience!

First time buyer from Serpentini and had a totally great experience. No pressure and knowledgeable and courteous salesperson, Zach Bauer! Would definitely recommend to friends.

Excellent Sales Experience, Very Friendly and Helpful

My sales experience was the best in over 40 years of car purchases! Aaron Jarrett great person to work with. Everyone seemed very committed to customer service and satisfaction!

My first new car

This is the third vehicle that we have bought from Serpentini and our third vehicle we bought from sales rep Jonathan Conley. Will never buy a vehicle from anybody else. He is amazing! Makes you feel comfortable and well taken care of. He's awesome! :)

Stayed way past open hours to make my deal.

Jason Anderson and Ray Hawks are the real deal! The customer service was outstanding! These guys stayed 2 hours after closing to get me in the Chevy I wanted at the price I needed! Will definitely recommend Serpentini of Orrville to everyone. Great group of guys!Thanks for a great experience.The Avalanche Guy!

Awesome

Came in for the second time in a week to buy another car. Sales staff worked magic with a deal that was not possible. Jonathan Conley and Jason Anderson worked out a deal I couldn't find anywhere else. Will comeback here again to buy my next vehicles.

Why go anywhere else!!!

This was the best car buying experience we have ever had! Not only were we treated wonderfully by Jessie but we walked out quickly and got the payment we wanted!! Thanks Inventory Ninja !!Shane and Bobbie

Shady (at best) dealer

Promised one thing by salesman but got something completely different when it came to signing final paperwork. Read very carefully before signing any papers or you may end up with a high priced lemon.

Joy' new ride!!

Huge shoutout to Mark Evans & Jonathan Conley! Best ever car buying experience !!! I love my new car, it's perfect & they made it effortless... And FUN!! Who else can say that about buying a car?? ??????

Thanks again!

Thank you again for making car buying a very pleasant experience at Serpentini's in Orrville. Car buying for me was always a dreaded experience in the past with the whole bargaining, wheeling, and dealing. Salesmen from other businesses would call me back with new offers every few days for weeks until I hated even thinking about buying a car. However, that all changed with Ray Hawks and Orrville Serpentini. Ray's friendliness puts people at ease. I believe he really goes out of his way to serve his customers and find what they want. The free car washes are great! The entire sales staff, service dept. and dealership are all very welcoming and helpful. Thanks! Linda

Best Dealership in Town

I Purchased a 2013 Cadillac ATS. The vehicle was very well priced and I enjoyed great customer service! I'm a lifelong customer. -Cory Seiler

Superior Seervice by Ray Hawks

It was a pleasure to work with Ray....a true honest and professional low key salesman. I also was impressed with friendly other sales staff and Gen Manager, that took time to welcome me to Serpentini Chevrolet/Buick. A welcome experience and I will return. Thank you entire staff.

Love our new vehicle!

We have never had such a great experience buying a car as we did at Serpentini's. Ray Hawk was amazing to work with. We will definitely be buying our future vehicles with him. Matt the finance guy was awesome as well!! Thanks guys!

Zach Bauer was professional and very polite

Thank u for your great customer service. I appreciate how Zach Bauer took the time and got me a new car. I will be sending others to your dealership. Thank u again!

Excellent

Thank you for all for the great work you did to get us out if our loan and car. We love our brand new car. Thank you so much!!

New car purchase experience

My first visit to the new site and I was very impressed, not only with the Dealership but the sales staff. Mr. Ray Hawks was excellent to work with. No pressure but very good at explaining everything answering all our questions and giving excellent guidance. I know where I will go again to get a new car. I am thankful I decided to go to Orrville and have Ray as my salesman. Thank you Ray.

Great Dealership, No high pressure sales

I have never had a better car buying experience before. I decided to try a local dealership, rather than another one, since I live here in Orrville. I bought a car for my son; he was able to witness a great buying experience because of John Williams. I had done my research and had already decided on the possibility of two cars. He lead me to the cars I asked to see and was kind and professional through the entire experience. I have never owned a Chevy before, but I have five children and four more will need cars. I will be taking my business back to them, because there is something to be said for treating a customer well. I'll be back next winter for my next sons car.

Matt got me a WOW Buick

Working with Matt was a very pleasant experience. He was helpful, and went out of his way to make me comfortable. The service and atmosphere at Serpentini's in Orrville is almost unbelievable. They are easy-going and relaxed. There is no high-pressure at all. Matt was extremely nice and the whole staff makes you feel very good. He was very honest and open and I appreciated all the work he did on my behalf. I would get another car from him without any hesitation.

No high pressure for sales

They had the new vehicle we wanted on the lot. Salesman greeted us as soon as we drove into the dealership. Salesman explained the details of the vehicle and then we went for a test drive. They made us feel comfortable about buying are new vehicle. Thank you Jonathon and Zach. Bob & Judy

Ask for Zach, he always does his best to get you a fair deal

We have known Zach Bauer since the early 2000's and have repeatedly bought cars from Zach because we find him to be honest and up front with us at all times. He will spend whatever time is necessary to get you a good and fair deal and at a price point you can afford. How refreshing it is to deal with a professional who had your best interests at heart. This time we were in the market for a car for our 17-year-old son, Kevin. We never felt pressured or rushed and Zach made Kevin's first car deal something special. I'm sure our son will now be a second-generation customer of Zach's for years to come due to the positive experience he had with this purchase! He couldn't be happier!

They made me feel like family, before and after the purchase

From the moment I walked in the dealership I felt at peace beacuse of the warm greeting.They really cared about my needs.I will continue to purchase my vehicles from Serpentini of Orville.It'sSo nice to shop where I'm treated with respect.

Great dealer for my last 5 new cars

This is the dealership that I enjoy buying cars from [ 5 new cars over 25 years] . Always feel I get the best deal and the extra features on the cars that make the cars fun.

Very friendly and pleasant no pressure

Ray Hawks was by far a wonderful sales man to work with. Honest and no pressure sales. He did all he could to help find the right car. bought a chevey cruise and I simply love it . They did all they could to get me the car I loved at the price I could afford many thanks

Will not go anywhere else!

I have purchased or leased my last two vehicles here and the staff are top notch! There is no pressure to buy or forced into something you don't want and they always treat you like a first class patron! I will never go anywhere else but Serpentini Chevrolet and Buick in Orrville! I recommend Jonathon Conley if you are looking to get a vehicle soon. Very knowledgable and friendly!

Very pleasant no pressure.

Aaron is nothing like past salesmen he gave me piece of mind very pleasant and well informed. Kept us updated as to how things were being handled on our pending purchase.Every person we encountered at the dealership we very kind . Thanks to all !!!!! Harley&Laura WymerH

Great car buying experience.

Serpentini Orrville is a professional, courteous, and organized dealership. They provide comfort in the car buying process to go along with competitive pricing. Zach Bauer was exceptional in assisting us and and everyone we dealt with from financing to service were very friendly and professional.

The beeeeeest service ever!

Very personable, friendly, and you leave very satisfied. No pressure from the reps for a sale they take your wants into consideration. They make it work for you and in your favor.

Purchase of a 2008 Mercury Mariner.

I just want to thank salesman John Willams for his professionalism and caring spirit to my needs, felt like he and manager Steve treated me like a person and not somebody to just sell a car to. Both interested in helping me find what I needed and would be happy with. Was never any pressure and I feel of all the vehicles I have purchased over the past 30 years this was by far the best deal I have ever made..

Sales Review

The areas covered for sales, customer service, the facilities, and the buying process is of excellent caliber. My wife and I were there for only two to three minutes before a sales person was with us. Matt was very friendly and out going. He bent over backwards to get us a vehicle that fit our needs. The facilities were clean and very convenient for people and the areas were well marked so that you could find your way around. The buying process was quick and easy and everything was clearly explained. This is the third or fourth vehicle we have purchased from this dealership.

Never let down!

We have bought 2 vehicles from Serpentini in Orrville and we will buy all future vehicles from them!! The only thing that could make car buying less painless with them would be if the process from start to finish could be shortened, but that goes with buying a car!

Takes the cringe out of car buying!!

We have bought two vehicles from Serpentini of Orrville now and we will buy all future vehicles from them. Great, friendly atmosphere!! A.J. Brown was not pushy and did not try to talk us into a vehicle other than the one we decided on! We were even more excited when we went to sign the final papers and the payment was almost $150 less than we bargained for!

Excellent staff and first time experience

Craig our friendly salesman worked very hard for us to put us in a vehicle that was right for us to fit our budget/lifestyle.

Poor knowledge of current offers

Contacted via email if a current dealer lease offer was still current, they had a matching vehicle, and I was eligible. I was assured of all three prior to visit and then again upon arrival. After a test drive and 2 hours of wasted time the 'ol bait and switch came out. Disappointed at either the incompetency or deceitfulness.

long drive but worth it

I was riddled with poor experiences when searching for a used Suburban and came upon this dealership offering a Suburban. This is a rather long drive from my house but since we were in the almost nearby area on a flop vehicle showing we decided to stop by. The vehicle had not gone through it's service yet after being accepted in as a trade in however the salesman, Matt, explained this condition as we neared the dealership. There were some minor flaws/repairs and I told him that we had some other vehicles to look into first and left. A week later I contacted him about a second opinion from my wife and decided to take the long drive down. The vehicle cleaned up well and the minor problems had been addressed. We bought the vehicle and drove it home.

WONDERFUL

The workers here are super nice and very helpful. Very good company to get your car at! Plus after you buy the car, free washes

Buying a new car

I have been buying vehicles over many years from many dealerships. This was the best one ever,Matt Matjunas was our salesperson, he made sure that our vehicle fit our needs. Also made all the paperwork a piece of cake.

very helpful and worked with us to get the car we wanted

Matt made sure before we made the drive down to orrville that we had everything we needed and was very helpful... It was a very nice experience

Customer Service Still Exists