Selbyville Holly Kia

Terrible customer service!

Try calling their service department and see if you can get a live person and not a voicemail! Leave you name and number and see if you can get someone to return your call? Hope you have better luck! I'm writing this review while I sit at one of their competitors waiting for my car!

Sandi Barton

Every one there has been very helpful. Any time we have had a question about something they have been very response. There were a few things that we couldn't remember how to work and we would go to the service department and they helped us. Very pleased with the service.

rude and felt not important

the sales people were not familiar with the model or options available. They said the one soul we were looking for did not exist. Seems they existed in other dealerships. Wouldn't give us the time of day

Holly kia

Josh was my salesman he was very nice, polite, and I had a overall great experience at holly kia I would recommend anyone going there. I was very happy/satisfied with my whole experience.

Car purchase

Thanks to Bob Kemp for the help in the purchase of our new 2016 Kia Soul I would recommend him to anyone that's looking to buy a car

What a great dealership

Josh Miller was my sakesman and he was incredible. Everyone there was very nice and made the entire car buying experience enjoyable. I usually leave a car dealership with a horrible feeling. These people were awesome. Would definitely recommend them to friends. Teena CLeesburg Va

hottible customer service

i would never recommend this dealership to anyone. I bought a car and had some issues about the vehicle I traded in and was told it was my problem.

Absolutely Professional

very professional, excellent service. met my needs for new transportation at the price I can afford.

2016 Kia Rio

I am very pleased at what Austin Maddox did for my daughter. We went in to purchase a car, we even picked it out and they went beyond any other car dealer has ever done. The Finance manager was very easy to work with. I made them work for the money, but they are great people. Will be back to purchase from them again.... Great Job Austin. Thanks a million.... If you go to Selbyville Holly KIA, don't ask for anyone but Austin, he will treat you very fair and as family, not a customer. Even if you are just stopping to look, stop in and Say Hi to Austin and his great financial manager. See you guys again 100% satisfied... So is my daughter... Thanks Guys

never going there again

I was very pissed off yesterday I asked this salesperson to help me out and he was in such a big hurry to go home cause he was off today well he never called back and he knows who I am talking about that is a piss poor person if you ask me if he can advertise on TV then he should know how to treat a customer very poor customer service when anyone ask me about them I will sure tell them how I feel

car service

I went in to have my ties rotated and an oil change, everyone in there treated me like family, I've never had a car serviced and enjoyed myself so much, thanks Holly Kia for making each and every visit a delightful one

2nd car

Bought my second car at Holly Kia and it was a good experience. Left the car overnight to get cleaned up and picked it up the next morning. It was very clean and shining.

Cheryl Teeters

My experience was good. Everybody friendly and ready to take care of me.

Service Department at Holly KIA

This repair group of folks are outstanding, especially Tim Fowler. They know my name when I arrrive and always answer my questions. Mike and Katie round ot a solid team.

All around the best dealer I've ever encountered.

No pressure. Honest information. Mike, my salesman, listened and heard what I needed, and then put the deal together.

Holly Kia selbyville

The service department at selbyville holly Kia is wonderful! They always great you with a smile and great service. They really make you feel welcome.

I love Holly Kia

I always take my Kia Forte to be serviced at Holly Kia in Selbyville where I bought it. They have an excellent service department, friendly and reliable.When I came in this time just for an oil change, I mentioned I would be using the car while traveling soon and to please be sure everything was in good working order. Not only did they give my car a thorough going over but since I told them I was in to prepare for a trip they did not charge me.Happy customer :)

Thee Absolute Best Customer Service

We had less than desirable credit and wasn't very optimistic when going to purchase a vehicle that was much needed. But Holly Kia of Selbyville went above and beyond to get us into a new vehicle. It was by far the best experience we've had at a dealership. We intend to do all of our future purchases there

Great service

Good service and everything was explained to me what was done.

Holly Kia Safety Recall

I was there for a safety recall. Everything was handled on time and professionally. (I wish my doctor's office did things this well) The service rep that handled the job was friendly, courteous and helpful. All in all a very nice job.

Customer Service Fail...

At one point I would've suggested purchasing from Selbyville Holly Kia, now I would like to say to anyone thinking of doing business with them, just don't. Don't do it. Selbyville Holly Kia fails to uphold promises they make to their customers that they claim they "care so much about". Don't make a promise you can't keep, certainly don't advertise a promise to a customer you can't keep. This just screams bad business. They want your business and once they've gotten it customer service and respect are out the window.

xxxxx is a liar

Our xxxxx sales girl stuttered,sputtered, an stammered as we inquired about the "$3500 market adjustment price" Place is a scam!!!!!!!!!!!!!!!!!!!!!!!! They harass anyone who comes into the lot!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Mr. Steven Treadwell

Everything was fine. Would have been nice to be shown to a waiting room while waiting for car (new sale cleanup). I am handicap in a wheelchair.More explanation of "TITLE -?"

2015 Kia Forte

Very nice and knowledgeable. Would absolutely come back to buy another car.

Selbyville Holly Kia

The entire staff at Selbyville Holly Kia are courteous and professional

great place

The staff was so helpful and very nice. I had all my questions answered:)

Great Service

I always have great service at Holly Kia. Would recommend this to everyone.

Service review

Excellent employee interactionNot a long wait timePleasant atmosphere

completely satisfied

reallllllllllllllllllllllllllllllllllllllllllly satisfied

great service

It was quick. No long wait time for service at all. I was greeted lije u was important. Tge servuce department as a whole, were polite and fun to b around.

Holly Kia - Service Dept.

Always a great experience at Holly Kia in Selbyville, DE, whether you are buying a car or having it serviced, Great group of people to deal with.

service

I would recommend the dealership to others. Diane

Great service, customer engagement was excellent,

First time I used the service department for my Nissan Pathfinder, it was a simple oil change and tire rotation. The customer service was excellent. The team was very engaging and wanted to make sure I would come back.

Holly Kia Selbyville, DE

Oil change. I have all my service work done at Holly Kia in Selbyville.

Recent car puurchase

Not planning to purchase a car on the day of my visit, as I was beginning a search for a used car, I left Holly KIA with a brand new vehicle. The car I went to see unfortunately had been dented. Mr. Davis proceeded to show me some other vehicles & test drive one in particular. I had a 17 year old vehicle on it's last legs which he deemed unsafe for me to return home in. He immediately bean a search, began the finance process with no pressure & found a 2015 Forte which had been returned because of not having a feature I definitely did not need. I received all the bells & whistles within my budget. I walked away feeling elated without the feeling of being pressured & truly felt like I experienced a piece of "Christmas Magic".

2006 GMC Sierra

TOTAL xxxxxxx INEPTITUDE IN SERVICE DEPT TRUCK HAD BEEN IN ACCIDENT DAMAGED RIM WITH 3 INCH GASH IN IT THE WHOLE TRUCK SHAKES WHEN YOU HIT THE BREAKS VERY BAD DONT GO THERE!!!

Service on December 6, 2014

The young lady that assisted me with the service of my Kia Optima was very friendly and outgoing. I recently had to get a new phone and she even took the time to pair it with my vehicle without once making me feel like I was being a nuisance. With all that has happened in my life this year, this young lady made my day and upbeat day.

great service

Awesome sauce great service nice people, great prices.

Selbyville Holly Kia--very customer oriented

This dealership excels in courtesy and customer satisfaction. The sales process was low key, and for that reason most effective. The only possible criticism might be the service waiting room: it is a little cramped.

Holly Kia, Selbyville, DE

This will be the third vehicle that I have purchased from Selbyville Holly Kia. Management there really does go out of their way to accomodate your needs. Service is always friendly and accomodating.

wonderful service!

Friendly service with a smile. Explained what was being done and what will need to be done on future visits.

great sales staff

My salesperson Terez Bailey was great. He was informative and helpful not high preasure.

Very Good Experience

Very good experience for buying a new vehicle !!!!

A dead vehicle when on vacation

One day before my vacation was to end, I discovered that my KIA Sorento had no power and would not start. My call to Holly Kia in Delaware and conversation with Wayne was everything that I need to begin to solve my problem. Wayne told me where to start and what to do. Not more than an hour after my call to Holly KIA, the tow company was on site and my car was taken to Holly KIA. I checked with Wayne about the status of my vehicle after lunch and was told that the work has begun. By 3:00 p.m. that afternoon, I received a call from Wayne telling me my car was ready to be picked up. In just a few hours, I was back on my schedule and able to return home the next day. Not only was the worked accomplished in just a few hours from the discovery of my problem, but Wayne spent the time needed to provide an explanation of what happened and how the problem was solved. This is the kind of consideration and service that should be provided by all companies, but it is not always there. I really appreciate the way Wayne and Mark handled my situation and made me feel that I I was in good hands. Thanks. Carl Richards

Was very satisfyed with my experience at Holly KIa

Very Satisfied with Holly Kia. Everyone was very kind.

Coustomer Service

I get my car service at Holly Kia 3,000 miles and they take very good care of my car. I will always have my car serviced there. If I have a problem that can't wait they work me in to make sure I am not without a car. If my car can't be repaired that they arrange for a loner car. Overall I will rate them 90 point out of 100.

Holly Kia is the Best Car Dealership in the Area.

Over the years my family and I have bought all our cars from Selbyville Holly Kia and have never been disappointed by their sales and service departments. I highly recommend them to anyone buying a car.

great service and new rewards program

this kia dealer works on any cars and now has a 5% rewards program for cars under 60K, and 10% for cars over 60K

Great place to get the best deal.

After shopping all around our area for over a month, we finally decided that the Kia Sorento was the best choice for us, but we were suffering sticker shock having not purchased a vehicle since 2007. Isaac and the sales team offered to give us a great price and to go get the vehicle from a dealer 80 miles away. They kept all their promises then and afterward.

Very helpful

The service was great! I got my first car from there and the sales person was really helpful! Because of employment history and credit I didn't think i would be able to leave with a car but Brandon was able to help me no problem!

Great Service, good deals.

I have purchased two cars from Holly Kia. A Forte in 2011 and an Optima in 2013. Both exceptional vehicles. The price was a little steep, but great customer service and reasonable service prices. I referred a friend of mine to them, who just bought a used car yesterday and was very satisfied!

Outstanding Sservice

Service team is courteous, professional and prompt. Vehicle was taken at appt. time and returned when they said it would be.

THIS PLACE IS A JOKE AND EVERYONE THERE IS RUDE!!!

I do not recommend that ANYONE purchase a vehicle or anything else from this place with or without credit issues....go someplace else!!! The salesman are rude, the general manager... even more so. I purchased a vehicle from Holly Kia and 6 months later, the engine blew. They tried to charge me over $3000 to fix it and then told me on the day they received the check for payment, that the engine they found for me, someone bought, the same day and the only other one they found would cost another $1000. Needless to say, I got the engine fixed for well over $1000 less than what they wanted to charge, and traded the car the next day. These people are CLOWNS....just like they portray themselves on the commercials they put on TV. They're liars and the GM (Steve) even sat and explained to us how they are able to make promises and get away with not living up to what they claim. PLEASE PLEASE PLEASE save yourself some money and frustration and stay clear of this place!!!

Rude and bad experience

Worst place I have ever seen for car buying experience. Hard to make deals. Tried negotiating.....manager wouldn't budge on anything and instead of parting ways agreeing to disagree professionally he flipped his hands at me, stood up abruptly and said we are done here. Then had the nerve to attempt to shake my hand and I told him I should be the one deciding when "I'M DONE!" He pulled his sweaty paws away and marched off. I never have been treated so rudely as a potential customer. Not sure how this place asurvives?!

Just Do Your Research First!

I dont understand why people post about getting "taken advantage of" when posting about buying a car. Have you ever worked in sales?? It is their job to make money. If they can get you for it, in my opinion that's your own fault. Whether you are male female, black, white, gay, straight, catholic or atheist does not play a part in how you are treated! I simply did my research when buying my Kia Optima. Josh Miller greated me on the lot outside and I was completely upfront and honest with him. I was standing beside the car I wanted and I let him know the lowest price that I had found the car for and asked him if he would meet or beat that price. The answer on his part was simple because in his eyes, either he convinces his manager to lower the price or they lose my business. I was in and out of there in less then 2 hours. I had no problems with this dealership! I will return in 2 years when I trade this in for a new one. I also would recommend Josh to anyone looking to buy a car! In the downtime we had he was very hospitable, bought me a drink from the store down the street, found out my interest in music and talked with me about that and we even showed each other pictures of our children. He has a new baby at home that he has to feed just like me, and as first time parents we were able to laugh and relate. My suggestion to anyone who buys a car, really do your research. Dont just request a quote from dealers online and expect that the price they send you right away is the price you will pay because it isnt. A dealership can not simply send you their lowest price without seeing your credit or knowing what rebates you will qualify for. Holly Kia, Josh and his managers were very professional and a breeze to deal with y'all. Hats off to you! Ask for Josh! -Satisfied Customer!, Virginia Spinelli, OC, MD-

what a joke this place is the salesman are pushy and try...

what a joke this place is the salesman are pushy and try to strong-arm you into what they have on their lot, if you have any since at all you will stay away from this dealership. Our salesman claimed to be a former pilot. the only thing I could see this string bean piloting is luggage, you know " pile it here and pile it over there." they use all of the slimy tactics of a used car lot from thirty years ago including showing pictures of their babies when you didnt even ask or care to see them. The $5000 off any trade they advertise forget it, it disappears also they tried faking the funk on our credit score to try and force us through wells Fargo for 4% instead of the 1.9% KIA is offering. They seem to target uneducated senior citizen buyers from their area. I was there for five hours finally got tired of the games and left to purchase exactly what I was after at Murray kia in pa which was a total pleasure doing business with def worth the drive from va to get our 2014 Sorrento sx got the 1.9% kia motor finance and all the rebates no games and a great price. Ask for matt Moore

DO NOT BUY FROM HOLLY KIA

I had the WORST car buying experience from Holly Kia. Frank the Finance Manager is rude, does not know what he is doing, and has the WORST customer service. Ashley the manager of the dealership is also rude, unpleasant and they all act like they are doing the customer a favor by allowing the customer to buy a car from them. WORST DEALERSHIP ON THE EAST COAST. The only reason I purchased from this dealership is because of Brandon in sales. If not for him, Holly Kia would not have my money. If you decide to brace Holly Kia, as for Brandon.

This company charged me for warranty work. I have been...

This company charged me for warranty work. I have been back and forth with them for months now. I even lodged a complaint with the corporate office. They told me the District Manager and Holly Kia were supposed to issue a complete refund and call me with an explanation and/or apology. I have not received a complete refund nor have I received a phone call. POOR CUSTOMER SERVICE. I will NEVER EVER do business with Holly Kia again.

HORRIBLE - STAY AWAY!

I bought a New kia Soull from this dealership and as a single woman, they saw me coming ( my mistake) George sold me a Kia Soul for 24K !! OMG I could have bought a used BMW for that! Gave me horrible terms and has made my life a living hell ever since making comments when i come in for service etc.. He even had the nerve to show me photos of his nude playboy girlfriend, How inappropriate, sexual harassment at its finest, and thats who's running this place! he needs to be fired! I will NEVER go back. The first 3 weeks I owned it KIA called me everyday to do surveys on them! Must have been 30 calls !

I went to the dealership looking to purchase a base model...

I went to the dealership looking to purchase a base model Kia Forte, they had the model in stock. I planned on shopping around because this is an important financial purchase and doing your research could save you thousands of dollars.The salesman pulled the car up for me to take a quick test drive while he finished with another customer. I looked at the the sticker and saw a $3500 locatioon fee and a $399 dealer added pinstriping. I sensed a scam.The salesman was friendly and wanted to discuss how much I wanted to pay a month. First of all- this is the wrong way for a consumer to shop. Shop on the bottom line price. We sat down to negotiate. After talking for a few minutes he left to talk to the sales manager. He came back with some ridiculous price that was only a few dollars lower than the overinflated sticker price. I told him I was not paying the location fee, nad he said- nobody does. I didn't want to sit through negotiating so I gave him my bottom line price (I had done all the research online) and he took it to the sales manager and came back and said he couldn't accept it. I walked out the door.It seems that if you do your research and are an informed buyer they won't work with you. I ended up driving to Easton, Md. and bought a Kia Soul from David Wheeler Kia. No games there.

I am purchasing car. I did my research on kias and new...

I am purchasing car. I did my research on kias and new what I wanted and the fair price range that needed to be discussed. I asked for a price quote and they gave me one thousands of dollars over the recommended MSRP. I asked him why this was and he stated that he works on commission and would not be able to negotiate over the phone. I then asked about the $7000.00 off with ANY trade in, as advertised over the radio. Bob stated that it was a ploy to get people in the door and that it was not really $7000 off for every person and definitely not for any trade in. I stated that it was false advertising and was quickly hung up on. I also stopped in at Felton Holly Kia. I asked to see cars in my price range. Instead of giving me a quote on any car, they were worried about be liking a car and REFUSED to give me a price quote for anything but would state how much they thought I would be paying per month. I asked questions that any car purchaser should asked and I also asked them to stop playing games. As a result that man walked away from me in mid sentence and never came back. The only thing I asked for was fair pricing and for deals to be honored. Instead of being kind and having good customer service, I have never been treated more poor in my life and believe the entire dealership lacks integrity. They also do not honor their advertisements. I will be reporting them to the Attorney General. I also would not recommend anyone to go there. They do not like an educated buyer and are looking to prey upon people uninformed members of the population. Buyers beware.

Holly Kia Experience

I had an ok experience with Holly Kia. When I was shopping for a vehicle they really were interested in trying to find someone to approve me, since my credit was not so good, but when I wanted to talk them down in price they didn't do so good in negotiating. I still believe that I payed way too much for what I got but I wanted it really bad so I dealt with it. After I bought the vehicle I hardly heard from them. I had to contact them to get my tag since my temp tag was about to expire. I thought the dealership was ok but the customer service could use some work.

Do NOT go here unless you are 100% sure that you want to...

Do NOT go here unless you are 100% sure that you want to leave with a vehicle that night, no matter the prices.If I could use a rating of 0 stars, I would. A few months back, we had inquired online to Selbyville Holly Kia because we live about 45 minutes from the dealership and can't afford to come in on a whim. My husband and I have hectic schedules and rarely have off together; we wanted to make sure it was worth our while to come in. The internet manager could not give us sufficient information and basically, we felt like he did not have time for us. I tried contacting him via email, but he kept insisting we call. However, when I did call, he sounded irritated after about the 3rd question I asked. I had two phone conversations with him; one lasted about 5 minutes, the other lasted about 2 minutes. We decided against it at the time.We went in to the dealership tonight after again trying to get an online quote, which I've come to find out is basically non-existent. They will not give you a price online. We went in and were assigned to a sales person. This was the first place we went and we told the salesman that are looking for low monthly prices but were unsure as to what exactly we wanted. We talk with him about where approximately we need the monthly payments to be. Again, this was the first place we looked into and did not know what to expect. We weren't looking for something new, but need something reliable as we drive 2 hrs round trip to work each day.We sat around for 3-4 hours waiting for the bank to call us. The salesman hardly paid any attention to us while at his desk; the salesman next to us started engaging us in conversation and finally our salesman joined in. Our salesman's phone continued to ring while we were sitting there; I'm also in sales but my phone is ALWAYS on silent.After sitting there for 3-4hrs, we are approved. They offer us 1 vehicle (about 5-6 yrs old) with multiple dings and scratches down to the metal. It rides decent, but after inspecting it a little, we realize the transmission may be an issue. Then, we are told it's about $50/month over what we had wanted as our absolute max payment. For a 6 yr old car. With multiple dings and scratches. And a possible "iffy" transmission. Needless to say, we are uncomfortable with the deal and basically wanted to "sleep" on it. All of a sudden, the knock $20 off the monthly sales. We are still uncomfortable as this is the 1st place we checked out and want to wait until tomorrow. The salesman became nasty at that point and everything he said was with a nasty attitude. It was at that point he lost our business. My husband and I are both in sales; we never treat our customers this way and don't expect it from other sales people, car salesman or not. He said snidely that he wasn't even making anything on the deal and how everyone in the back office worked really hard and put in alot of time for our deal...um, I'm sorry, but it was during regular hours and isn't that what they are getting paid for? He then proceeded to say, nastily, that we "weren't serious" (basically calling us liars) and we can just keep renting vehicles (we had to the last couple of days), essentially that it's our funeral and to come get our drinks that we left on his table. (Side note, both our vehicles broke down in the span of a month and we have to buy a vehicle by Monday - we have to, that's how serious we are about purchasing a vehicle). So now, instead of sleeping on it and probably coming back tomorrow or Saturday, guess who will NEVER be shopping at a Holly Kia, EVER again? Me. Because no way in hell am I giving that guy my business.And car salesmen wonder where the stereotypes from?

Took a 2000 Mazda Protege, 94,000 miles, body damage,...

Took a 2000 Mazda Protege, 94,000 miles, body damage, bald tires, and a check engine light on. Took a Soul for a test drive and came back to talk a deal. They were offering $7000 for any trade, which I was sceptable about. Once back the sales manager said he had to drive the car. I said to the salesman "I guess here comes the fine print". He just laughed. Two minutes later the manager was back and said give him $7000. The book value was $1100. I then knocked off even more before the deal was done in 15 minutes. About an hour later I was out the door. NO B/S NO pressure at all. Would go back any day. Reffered a coworker who went the next week got the same car and same deal, NO HASSLE. Robert Smith was the salesman. Best car experienc I ever had in 6 new cars.

I walked out very disappointed. The advertised tv and...

I walked out very disappointed. The advertised tv and dealership website prices were not honored with outrageous mark ups and pressure to buy. And I have to mention the $3,000 plus destination and handling charges added on top of the vehicle prices.