Sarah at Sears
I researched BMW, Audi, Infinity, Acura, and Mercedes Benz cars to replace my old Camry. The sales consultants at each site were helpful, but Sarah helped me make the best choice to suit my needs. There were no pressure sales tactics, just the right information to assist me in making an informed decision - a 2017 C43 AMG. She was knowledgeable, courteous, and responded promptly to my questions and correspondence. This is a significant purchase in my life, but I feel confident that I made the right decision based on her guidance. I would highly recommend Sears and Sarah to my friends.
Stellar Service & Product
I had an excellent experience working with Sarah Britney, Jennifer Parker and everyone at Sears. They provided plenty of time for me to consider this important purchase after the initial contact with them. This was an out of state sale, which required extra work on their part to handle the registration details. They had a "can do" and "want to" attitude from the get-go. I love the car and appreciate Sarah's on-going availability to provide what I wanted even after the sale was completed. Their approach was appropriately professional and sincerely personal. I appreciate everything they have done to make this an pleasurable transaction.
SARAH BRITNEY was my sales consultant, I couldn't have been luckier getting her. The pleasantness, professionalism and knowledge she presented was second to none.
Service with a Smile
I dropped in at the last minute for a change to my winter tires, alignment and 30,000 mile maintenance. They not only were able to accommodate my request but had me on my way quickly. Thank You Terry and Alan. Appreciate the top notch service.
Brian, our salesman was awesome to deal with, very knowledgeable about the vehicle we were looking at. No high pitch sales pressure. A pleasure to deal with.
Fast and Easy
Smooth transaction, I had been on a search for a car when I finally found the car I wanted at Sears Imports, I had the please of working with Jared Kenny. The transaction was fast and easy. Jared was a pleasure to work with!
Seamlessly and Heartening
We would like to take a moment to convey our thanks once again to Jared Kenny for a trouble free transaction that we had recently, while buying a Certified - Pre-owned 2014 ML 350 from Sears Imports dealership. Jared's commitment to taking care of his customer was simply heartening and his care while dealing the transaction has really made an impression, we would not hesitate to recommend Jared and Sears Imports to our friends!!
Nice gentleman. Trustworthy
I never thought I'd use the word "trustworthy" to describe a car salesman, but Jared is just that. He took time to get to know what I was looking for, and got to know me. He had my little girl laughing and was very pleasant to all of us. He worked very hard to get the numbers where I wanted them, which wasn't easy, but he remained pleasant and professional during the whole process. My daughter wants to go back and buy another car, she had so much fun. I told her maybe when she's out of grade school. Thank you, Jared, for the car, and the experience. When the time comes to trade in this beautiful GLC, I'll come looking for you! #drivingwithjared
Long Distance Purchace Made Easy
Working out a deal to trade my vehicle for another while also agreeing on payment through email is usually pretty complicated. We were able to finalize everything in a few emails. William and Kathleen were very easy to work with and had all paperwork and car ready to go when I arrived. Justin was also very helpful with switching over plates. Great car, great experience from beginning to end!
Exactly the Sales experience I was looking for.
I live south of the twin cities and was looking to find a CPO Mercedes that had the features important to me. Because of the distance involved, I wanted to do the majority of my investigation via email. The Sears Imported Autos website connected me with a person in the early morning then arrange for a rep to contact me. That rep was Jared Kenny. He responded promptly, provided the information I requested and communicated with me as I wanted. After a week of investigating vehicles over email around the twin cities, I planned a meeting with Jared Kenny first thing on a Saturday morning, He provided updated information prior to our early am meeting and was there waiting for me as I walked in the door. The vehicle I test drove was my second choice, but the salesman at Feldmanns made the thought of giving them my business unpleasant. I gave Feldmanns one last chance while I was talking with Jared and they again let me down and gave me more reasons to work with Jared. I purchased my vehicle on the spot. I came in with financing prearranged and Sears worked to get me a better deal and they did. For my first interaction with Sears and Jared, they did nothing but deliver during the entire process and I'm very happy with my choice of vehicle and dealership. Thanks Sears Imported Auto's and thanks Jared Kenny.
Great experience with Jared Kenny and Sears!
My experience with Sears Imported Autos, and specifically Jared Kenny, was terrific! Jared Kenny was able to find us the EXACT vehicle we were looking for and helped me surprise my wife with it for her birthday. I would highly recommend Jared and the team at Sears to anyone looking for knowledgable, high quality service!#drivingwithjared
Simply the best.
Jared M Kenny is one of the best car sales person I have ever dealt with. He was very professional and courteous. Jared M Kenny took great care of me and my purchase of a new car. I will bring him my business again and again. Thank you.Aaron was awesome too.
Great car buying experience
Sarah was wonderful from the moment we spoke to her in the phone through delivering th car to us. Everyone we worked was very friendly and helped us through every step of the process. I will be returning and will recommend this dealership to anyone looking to buy!
Excellent buying experience
First time I had purchased a new car in the past 9 years as it is generally not an experience I enjoy. I worked with Sarah on my purchase and it was a breeze. She was helpful and considerate of my time, knew her stuff, and most importantly treated me like a valuable client even though it was my first time there. Would highly recommend both Sears and Sarah if you're looking for a new or used car in the Twin Cities.
Great car's but dealership staff has bad attitude
You do not want to deal with a company that doesn't care about their clients. I would take Cory off your list for sales people at Sears. Others may be better - but as with any organization this role top down. Cory has a horrible attitude, treats people with disrespect and doesn't try to solve problems - maybe create them for himself. I would not purchase another vehicle from this organization and to be honest - its worth a drive to Feldman's or Maplewood MB to get great service and great sales staff that care about the people they work with for customers that demand excellence - which I would guess most people do that are shopping for a MB. Just my two cents.
Everybody here is competent and particularly helpful and res
This is where you want to shop/ buy. The sales people we dealt with were so responsive and there is a very friendly atmosphere here
My sales person, David, did a great job of not...
My sales person, David, did a great job of not "over-selling." He let the car speak for itself,and listened carefully to my needs. He was respectful and responsive throughout the transaction. I will most certainly recommend Sears to my friends/family.
Good customer service and salesman that I dealt with offered good advice. Although we weren't able to do a deal I do think they were willing to work with me. I think I will stay in contact with them so maybe in the future we can work it our.
Great Experience, Better Staff
Going into Sears I was slightly intimidated because being a younger less experienced adult puts me at risk of being taken advantage of, however William did a fantastic job of relating to my age and my needs. I was able to get a great car for a deal, and I haven't had any issues with the car since. Amazing job, I would recommend to friends.
I purchased a used vehicle from out of state sight unseen. My sales person took a look at the car and described the car as good condition. He also sent some photos, of areas that did show some minor wear. When I went o pick the car up, the car was in my mind in "EXCELLENT CONDITION" I was treated respectfully and most importantly, fairly. Very responsive and no hassle purchase.
Premier Buying Experience
Cory Gold was professional, courteous and cheerful throughout the entire buying process. Cory listened to what I was looking for in a Mercedes and directed me to the C300 that fit. I was able to finish the buying decision quickly with Cory because of his knowledge about the product. It wouldn't be complete without mentioning Kelly offering additional products and services, Veronica providing an education on Mercedes features and John & Alan with their personal energy in expediting customer service. The entire staff I encountered at Sears Imports were cheerful, courteous, and helpful. My experience at Sears Imports has been extended to family and friends. I look forward to continued business at Sears Imports.Cheers,Robert Dix
Can't say enough good things!!!
I have had nothing but the best experiences with this dealership time and time again! I recently leased a C300 and worked with Stacy in Sales and Jennifer in financing. They went above and beyond for me and really made the entire process easy and fun! I highly recommend you ask for them! One of the managers named Aaron stopped over to introduce himself and thank me, which I really appreciated! The service department is also always super helpful and friendly! I had a blinker bulb go out and they replaced it for no charge, on the spot and washed my car. ( Not to mention We had a snowstorm that morning, they were super busy and I came in without an appointment.) Five star service from the moment I put my foot in the door and the greeter at the desk asked me how she could help me with a smile, to the detail department that made my car look immaculate! It seems like every department communicates well with each other and bends over backwards for their customers, which is so appreciated! I cant say enough good things about this dealership! Keep up the great work everyone!!!
MJ was great. She was cheery and eager to help. She made sure all of my questions were answered to my satisfaction. I am not really familiar with this dealership and this was my first actual visit, but MJ makes you want to buy a car. I recommend this place.
Best car buying experience EVER!!
My lease was about to end on my current car so my wife, son and I decided we would go out start looking at potential cars to purchase. Our first stop was at local BMW dealer where we walked around, sat in quite a few cars and not one time did any of the employees at that dealership speak to us. We then headed over to Sears Imports to look at Certified Mercedes C 300 sedans. From the moment we walked in we were greeted by a couple different employees. MJ Johnston welcomed us to the Sears and we told her we were "just looking". MJ Johnston said "feel free to look around and let me know if you want to go for a ride", she also asked what were looking for. After about five or ten minutes of looking at different cars and SUVs MJ Johnston offered us bottles of water and asked if we found what were were looking for and if we wanted to take a car for a drive? We said we wanted to take a look at a C-300... Within a few minutes we were driving a C-300 certified. MJ also had a few other models for us to drive. We thanked MJ for her time and went on to look at quite a few different cars that day and over the following week. I received a call from MJ about five days after our fist visit to Sears Imports and MJ told me the car we had driven sold but that she expected more cars in the rage and model we were looking for to be coming in soon! With in a week from that call we received another call from MJ that a couple cars came in that we may want to see and take a test drive. We took the car MJ told us about for a drive and then took a couple other cars out for a drive. MJ asked what we thought and reminded us of the promotion going on about extended warranty and first payment paid for by the dealership. My wife and looked at each other and asked how much would our payments be? MJ went and talked with the Finance Manager and within in a few minutes we had a price. We told MJ we would think on it. The next night we went and purchased our fist Mercedes from MJ Johnston. MJ made the entire sales experience easy and friendly. There was no "hard sell" from MJ and no knocking of competitor dealerships. During our search for our new car we went to five or six other dealerships and encountered many different "sales-techniques". MJ made our experience seem like a new "friendship" and "relationship", which in my opinion is a great sales strategy.Kudos to MJ Johnston and the entire staff at Sears Imports!!
I found my experience in buying a 2015 GL350 BTC to be only fair due to the "old school" negotiating on my trade in (2013 A7) where the used car manager gave me less than KBB blue book because of my "high mileage" of 48,000. Really? 16,000 miles a year?William, the sale person was fine, and was patient with me.The demo of my GL by Jules was done very well.I hope the service dept will be a good experience.
Friendly competent people. Jeff has been very effective and helpful. Jennifer was patient and know her business. Good all the way around with everybody I contacted.
Bill Blume has been helping me for several years. Always knowledgeable, polite, friendly, efficient and true to his word. Sears Imports could not have a better sales/service representative.
I would like to compliment the Service Department manager, Reid Willemsen. I purchased a pre-owed car in September. I had some work completed (a clear shield installation) and there was a blip in the service results. I checked in with Mr. Willemsen. He conferred that the process needed to be redone. He immediately took action, rescheduled the appointment, made sure I had a loaner car, and supervised the repair. The final results were spectacular and especially pleasing to me. The team went above and beyond my expectations in redoing the clear shield. In addition to fixing the hood, painting the old chipped spots, my door edges were also coated with the clear shield.While I do not like having something redone, I am impressed with the concern, the promptness, and the fastidious nature in which the correction was made. I am grateful to Mr. Willemsen for listening to me, and then efficiently and effectively restoring my automobile to perfection.It is one thing to be pleased with the purchase of the automobile, but it is just as important to me to be able to be happy with the service that follows that purchase.You have an excellent, efficient, caring leader in your Sears Imports service department.I wanted to share this with you.
I purchased my first Mercedes-Benz auto, a pre-owned GLK350 in September. I knew what I wanted, and David Ruben helped find the perfect match for my needs. The purchase experience was stress free and enjoyable. I think what I appreciated most was his knowledge about the auto and sharing that with me. He is an expert with the details and functioning of the auto and consistently shared the information that was new to me. I needed repeat lessons particularly with the satellite radio system, since I had never had an automobile with so much computerization.David Ruben has been patient and attentive to my learning curve. All of this after-purchase support has made purchasing the auto from Sears Imports a very wise decision.It works. I love my car and it fits me perfectly.Also, the two educators assisted me in my learning process and were so helpful.Sears Imported Autos is a first class dealership.
I took my daughter's Mercedes C280 and my BMW 328ci to Sears Imports for check ups...The received service was great. - Reasonable priced (better than any other local shop), They were very polite, knowledgeable about my car, and I got a new Mercedes as a loaner. What else can I ask for?Lance keep me in the loop and called me and text me when the car was ready and what was done on my car. Even he made some recommendation on safety...I felt I was their "customer". I left with a very good experience.I would recommend Sears Imports Service any time to my friends.
Buying my new car was stress free. The service, buying process and overall experience of purchasing my first car was above excellent. When I had questions William was always available and made sure I had all the I information I needed before choosing the right car. I highly recommend buying at Sears.
After finding a specific vehicle my wife and I were looking for online we went to Sears Imported Autos. My Wife had spoke with Jeff Sloan the night before and had arranged to test drive the car the next day. I'll just say Jeff was a pleasure to work with! He was not pushy and made us at ease with the whole experience. He made sure we were comfortable through the entire process, and would highly recommend him to anyone!
I recently visited Sears Imported Autos to check out a vehicle I had found on Sear's website. I was introduced to William Steiner who immediately brought the car to the front and we went for a test drive. We also quickly settled on a purchase price. Some days later I took the car to be checked by my service person. We settled the transaction several days later in Steiner's office and are very satisfied with the purchase and the service William Steiner and Sears Imported Auto provided.Ernst Ibs
Professional and pleasant buying experience
We worked with John Drewitz for our purchase of a 2014 CPO E350 4matic sedan. This was our first Mercedes-Benz, and John's knowledgeable about the vehicles, features, and options was very helpful to us. John was courteous and professional throughout the entire process of selecting the best model, identifying an excellent CPO vehicle with the features we wanted, handling a trade, and completing the transaction. Jules Bacsa helped us through the vehicle delivery process by demonstrating the numerous E350 features and pointing us to online information resources. Especially for a first time Mercedes-Benz buyer, there is a significant amount to absorb. Even though I had downloaded and scanned through the E350 and technology owner manuals prior to the purchase, Jules' instruction was very valuable for us. I strongly recommend John, Jules, and the Sears team to anyone looking to lease or purchase a Mercedes-Benz.
The experience was comfortable and accomidating.
William Steiner was our sales person. He was more than willing to bring up to the show area a number of cars we were interested in and more. I appreciated he understood what we were needing and was willing to have us try alternatives to compare. He found us on that was at the time not on the lot at the time ,,which we purchased.
Why Sears Imported Autos is an ideal dealership.
For me an ideal dealership is not just a place to can purchase a car at an attractive price. While price is a good motivator a knowledgeable sales staff is even more important. My salesman, David Ruben, is not only knowledgeable he is an expert in his product and a sophisticated communicator. My experiences with the service department have been nothing but commendable. Josh Mills, service consultant, is cordial, informative, helpful, and most of all keeps me and all others well informed about the progress of the work being performed. Don Davidson, principal dealer, is to be commended for the fine dealership he and his general manager, Mike Roeder operate. Not only do the various departments put customer service at the forefront, the amenities in the lounge and boutique are first rate. Furthermore, all the public spaces are meticulously clean and attractive. For these reasons Sears Imported Autos is an ideal auto dealership. Don and his group have my undying appreciation and heartfelt recommendations.
Excellent Sales and Service
We have purchased and serviced Mercedes-Benz vehicles from Sears since 1982. We recently purchased a new E350 4matic and found the experience to be truly wonderful. The sales staff are very courteous, competent and accommodating. They are very thorough in explaining the vehicle's features and technology in a way that we could easily understand. Regarding service, we have always received excellent service from their competent advisors and technicians. We are very grateful to Sears for all the attention given us in sales and service. I can't say enough positive things and would recommend Sears to anyone!
This was the second time we went to this dealer ship and should learned from the first time when webought an A4 Audi , Because that experience was terrible, Salesman not good and the Finance Department was even worse. We went back because they had a car we liked and Wow nothing haschanged, We went down the Street To BMW of Minnetonka and bought the same car what great experience we had there.
Internet sales needs work
Purchased vehicle on line JANUARY 30. Payment was executed promptly. THEN all the work fell to ME. Had to ensure lien transfer myself (to be fair, they offer the service at BUYERS expense) This took weeks of back and forth with the title, ins agent and DMV. As I sit here I am ARRANGING MY OWN transport, which the salesperson is unable to do despite self proclaimed profiency on the purchase date. Also not impressed with overall responsiveness of the business office. It seems like once they got the $$, any attempt to please the buyer ended. It is MARCH 7, and I am still not sure when I will take delivery I recommend against on line purchasing from this dealer.
If you are looking for a dealership that is focused on customer service...drive right passed Sears Automotive Imports. The sales process was ok but post sale WATCH OUT! The female sales rep was unhelpful after the transaction was complete and I would never shop here again as a result.Don't trust the finance department either. They sell with empty promises and without facts and documentation even when asked. I left messages on multiple occasions for Jennifer and four separate times she claimed her voicemail didn't work! The MB USA issued me a courtesy refund on a $1125 prepaid maintenance package that I can't use since my car was totaled. I had 2 unused services left and they valued this at $55.44 - no this is not a typo they made an exception since the documentation from insurance was supplied and issued a refund due to the situation and are giving me back fifty four dollars and 44 cents! I have never been more dissatisfied with any company than I am with Mercedes Benz and Sears Automotive Imports.
Fantastic Buying Experience (Again)
I just leased the newly redesigned 2015 C Class and absolutely love it. This is my second vehicle from Sears Imported Autos and the facilities, redesigned vehicle and buying experience were better than ever. I have been researching my vehicle decision for the past few months and Matt Mahoney helped every step of the way. Matt helped steer me in the right direction as to my final lease decision. I took multiple test drives to gain an understanding of what features I wanted in this vehicle within my price range. Overall, a 5 Star Buying Experience.
I purchased my 2010 C300 from Stacy about a year ago. The overall experience was awesome. I had never driven a Mercedes before and just stopped in to take a test drive. I was sold on the brand and especially the dealer on the spot!! Stacey said that she would be able to find me a car with almost any combination of options I wanted. I went home, did research and emailed her the next morning. She found me everything that I asked for (fully loaded), excellent condition, just like a brand new car. It ended up missing a connection for the Ipod and she ordered it and had it for me in a matter of days. I cant say enough about the experience of Sears Imports. Never feel second rated, because I "just" have a C class Mercedes. Whenever I come in for car washes, etc., they treat you with the utmost respect and friendliness. Would highly recommend Sears Imports all the way around!!
I had an excellent experience at Sears Imports. I bought a used Toyota from them and was treated like I was buying a new Mercedes-Benz. John Drewitz provided great service as the sales rep, as did Jennifer Parker in finance. Everything went smoothly, they were fair on my trade-in and I felt well taken care of. They do it right. I will buy from them again.
Very nice folks to deal with; easy transaction
Sears have good reviews overall which helped my confidence. I have bought many cars over the years, and am a pretty direct kind of purchaser. Purchased Aston Martin, sight unseen, with help of Matt Mahoney at Sears. Matt was incredibly responsive to email and calls, and we concluded a deal in less than 10 minutes on a fair basis for both sides. Sears were quick on paperwork, car was precisely as described once I received it (in South Florida, after 2000 miles on covered transport from MN!). Matt followed up continuously, took detailed pictures prior to, and while, loading to ensure no possible disputes with transport company I used (Alpine Transport - very good!) and conducted this long-distance sale with great attention to details and integrity. This was my first time working with Sears: they should be proud of their reputation. They are as good as any I have worked with. AB/Florida/January 2014
Let me start off by saying I do not work for Sears...
Let me start off by saying I do not work for Sears imported autos. The day we looked at the cars, it was one of the coldest of the winter. We had to buy a car pretty quickly, as we were making a move to NJ. We worked with Dave Tobin. We have 2 children under the age of 2. The car was going to be for my wife, and needed 3 rows. We thought we were going to buy a Chevy Tahoe. We were wrong!! We showed up at Sears with car seat in hand. Dave had moved to the comfort of the indoors 3 cars for us. The Tahoe, Mercedes GL450, Land Rover LR3. He let us put the cars to the test. We quickly ruled out the LR3. The Tahoe was great, car seat in and out many times, great 3rd row of seating, done deal in my mind lets go. We drove the Mercedes to be polite, no way could we afford it even being used. My wife and I fell in love with the car right away, that's the one we wanted. The one we drove had a little higher mileage than we wanted. Keep in mind we are moving to NJ, and Dave knew this. Dave did some looking and could not find us a GL450 in our price range. He was great, gave us all the time we wanted and then some, he also had other buys at the dealership he was working with that afternoon. We left Sears without a car, and there was no pressure or hard feeling. BUT WAIT. 2 weeks later, Dave called me, asked if we were still in town, he had a great car for us. We were already set to meet a dealer from southern MN. with a GL450 that was perfect. We had one hour before the car was set to leave the other dealership. Dave said you must see this car. So off to Sears we went. He was right!!! Perfect in every way, spotless, low mileage and we got a great price!!! Still look at these cars online from time to time. We called off the other dealership and left with our new but slightly used Gl450. I cannot express all that Dave did for me and my family. New head phones and remote for dvd, and so on. For all Dave Tobin knew we were kicking tires and moving to NJ where we would buy the car. The entire staff at Sears made us feel welcome and that we mattered to them. Not sure we were there regular customer. Dave is a ROCK STAR. Oh ya, I almost forgot, I drove the car from MN to NJ not a single issue. Not sure my wife will get the car, or I will. Thank you Sears imported autos, and Dave Tobin. A new loyal customer. C Jensen.
Hello, I wanted to let the G.M. know that John Drewitz...
Hello,I wanted to let the G.M. know that John Drewitz is a great sales person. After surgery I came in looking for a used Mercedes Benz, something I've always wanted. I wasn't felling the best nor dressed in the best corporate attire. Johns didn't hesitate to give me great customer service, along with product knowledge. All other sales persons just looked at me with a not so friendly domineer and never helped, or even said hi, and that's why I gave a ok' experience at the dealership. I'll be back to purchase my first Mercedes Benz very soon.Sincerely,Rob
I'm pleased with my purchase
Quick, easy, and friendly buying experience overall. I bought a used BMW 5-Series as an extra car to keep at my second home down in Florida. I got a very fair deal and there was no pressure or other snaky sales tactics like used at so many other car dealers. Josh Kanters handled my deal and he is a great guy to deal with.
My wife and I had a great experience with Sears Auto...
My wife and I had a great experience with Sears Auto Imports and salesman Joshua Kanters. Our initial contact was on the Sears website. We contactedJoshua and he answered all our questions and we set up an appointment to come in and look at some Mercedes C 300's. When we came to the store Joshua gave us his undivided attention. He obviously knows the product and had a couple cars in mind that would fit our needs. We found one we liked and Joshua took care of all the paperwork. Red carpet treatment !
I purchased a used 2012 BMW X5 from Josh at Sears. Not...
I purchased a used 2012 BMW X5 from Josh at Sears. Not only was Josh knowledgeable about the vehicle, he came across as honest and competent. Josh was extremely accomodating and was responsive as we negotiated a value for my trade-in as well as the price for the BMW. I strongly recommend Josh and will certainly call him again when I am in the market for my next vehicle.
Very nice facility, friendly and helpful staff. They were easy to work with and were willing to compromise.
In the past I used to take my cars here for service and...
In the past I used to take my cars here for service and was some what happy with things until I decided that I wanted to buy a used car. The way I was treated by this dealership was incredible. The way I was treated was truly disrespectful. The way this manager treated me still bothers me to this day. He was rude and turned me down on buying a car from him because of some reason I couldn't understand. I was a cash buyer. This was not even about negotiations. Was it worth it in the long run no because everyone I know that drives a mercedes I tell this stor. They cant believe it and no longer go there. I will never do business this dealership again. If you are a smart stay away from this place you have other options in this town.
I experienced some problems with a used Porsche Cayenne I...
I experienced some problems with a used Porsche Cayenne I purchasedfrom Sears in mid November. They fairly quickly resolved the complaint to my satisfaction.
We have never had such a great time buying a car. Dave...
We have never had such a great time buying a car. Dave is the ideal Mercedes salesman. He is passionate about these cars! His personality is a huge plus and we would not hesitate to recommend him to anyone.
Excellent Car Buying Experience
My Sears Imported Autos buying experience was fantastic from start to finish. It began during the no pressure test drive and professional demonstration of features on the vehicle. They went through the available options to consider and made the order and delivery process very comfortable and easy. They were professional, informative and a pleasure to work with through the entire process. Matt Mahoney, Internet Sales Manager and Mike Roeder, General Manager were absolutely the best to work with. I would recommend them and Sears Imported Autos to anyone in the market for a vehicle.
I had the best experience leasing a new 2013 ML 350 form...
I had the best experience leasing a new 2013 ML 350 form Dave Tobin. He is friendly, helpful, and easy for a woman to deal with when buying a new car. Dave never made me feel that my questions were silly and always explained things fully to me before I agreed to them. Dave knows how to treat a woman, using excellent manners and made me feel welcome and important. I want to thank Mercedes and Sears for having Dave Tobin as an employee. This young man should be teaching all salesmen how to sell cars and interact with customers! It was my best car buying experience ever!
I bought a new 2013-GLK350 and I dealt with John and Gary...
I bought a new 2013-GLK350 and I dealt with John and Gary and they were both very helpful and friendly. My overall experience was very good and pleasant. I would for sure recommend them to friends/family, also the price was reasonable.
I came in a week ago to trade my 20ll C300 for an SUV....
I came in a week ago to trade my 20ll C300 for an SUV. The whole experience was positive.I have worked with Matt Plombom in the past and requested him again. He listens to what I want and keeps me on task, even when I start looking at something completely different.He knows his vehicles. He answers my questions and reanswers my questions with patience and professionalism. He knows his inventory. He follows through with any information he needs to check in to, to get the right answer. I like his friendly, approachable style.Thanks, Tammy Torgerson
I was treated as though I mattered. I like when I can...
I was treated as though I mattered. I like when I can walk into a place and the sales team pays attention to exactly what I want. They weren't trying to sell me something I didn't need. They ordered the car I specified and were excited for me when it arrived.
Greg Lowe in sales and Jennifer Parker in financing were...
Greg Lowe in sales and Jennifer Parker in financing were simply outstanding. There was no pressure from Greg in making the purchase, and making my decision. While Jennifer in financing provided me with the financing I required, in a quick and professional manner. I would recommend Greg and Jennifer to anyone in the market to buy a new Mercedes in the Twin Cities.
Larry was very thorough in explaining all the features of...
Larry was very thorough in explaining all the features of the new vehicle and making sure I understood what was different from my old one. Turning in the previous vehicle from the lease was simple and painless. Working through the new lease details with Jennifer was easy and fast. Overall this was a very easy and pleasant experience. Everyone in the dealership is friendly and courteous.
I just leased my second vehicle from Sears. My first was a 2010 C300. The service and experience from Matt Mahoney was excellent with this first vehicle. I did not have any major issues with that car, but went in for regular service, each time I was well taken care of and given a Mercedes loaner. As my lease was nearing the end I was interested in some other manufacturer's vehicles so did research and checked around. I told Matt what I was looking for and he advised me to wait for the 2013 GLK350 as it was being updated and would be a perfect fit. I was glad I took his advice. I just took ownership this week and love the car. I highly recommend Mercedes vehicles, Sears Imported Autos and Matt Mahoney.
Patient and Profesional
It was our first day of looking and we were really unsure of what we wanted or the range of options and features. We worked with Dave Tobin. He spent a lot of time with us, answered our questions and pointed out several alternatives. We haven't maed a buy-decsionyet but if I buy Mercedes, it'll be because of Dave's patience and professionalism.
Mr. Lowe and Ms. Parker were thorough and quickly...
Mr. Lowe and Ms. Parker were thorough and quickly responded to our questions/concerns.They were very deligent in makng sure that we were comfortable with our purchase.we would definitely purchase from them again!
I have been dealing with Larry Keck and Sears Imported...
I have been dealing with Larry Keck and Sears Imported Autos for over 15 years. Larry makes practical recommendations with respect to our vehicles. We think that Larry and Sears do a great job. I just took delivery of an S-Class and my wife has a GLK on order: enough said.
The greatest experience I have ever had buying a car :) The staff at Sears Imports goes 110% and more. Thanks Sears and also to Rob Suess, Jennifer Parker and Kurt All of you help this happen and I love my car
John Drewitz is a real pro. He listens very carefully and...
John Drewitz is a real pro. He listens very carefully and is very thorough and detail orientated. John takes the time to understand what is important to me the customer and then works diligently to meet my needs. Nothing flashy, nothing "salesy" about John. What you see is what you get, I trust him and will continue to business with him
The moment me and my wife stepped into Sears imports we...
The moment me and my wife stepped into Sears imports we were greeted and treated with the utmost respect, and a whole lot of patience in answering all our questions with detailed answers. We got the most personalized experience of going through all the cars, test drive etc... The amount of attention provided was second to none and we highly recommend this dealership to others looking to buy a Mercedes. The sales team were perfect, great to talk to, very knowledgeable about the details, and overall it was a great experience in purchasing our new car from them. We'd definitely go there again when we'd be looking to purchase our next car.
I entered this dealership interested in looking at a NEW...
I entered this dealership interested in looking at a NEW R Class. Was shuttled to a very friendly sales person who only seemed interested in showing me used SUVs. Offered me an american brand and when I told him I wanted something more high end he showed me a GL with 60 plus thousand miles on it. When I asked him if Mercedes offered a split second row he told me they were never going to offer that which I found interesting since that is precisely what drew me to the R Class. Will not visit this dealership again.
The team was efficent and friendly. The service was...
The team was efficent and friendly. The service was prompt, my service appt was written up quickly and I was on my way to work within 10 minutes. Thanks Sears team.
Lance, was as usual, very professional and helpful. We...
Lance, was as usual, very professional and helpful. We have worked with Lance for many years, the personal interest he takes in our business makes us feel like part of the Sears family and not just a number in a large data bank of customers. We will continue doing business with Lance and Sears in service and as we begin our quest for a new vehicle. Thanks Lance!
The place is always spotless. It is the only dealership...
The place is always spotless. It is the only dealership I have ever been in where I would almost eat off the floors. Everyone is extreamly professional and helpful. Everyone has a smile on their face and they seem genuinely happy to be working there. This is the second consecutive new Mercedes I have bought from this dealer and one of the reasons I buy my Benz from Sears is the service.
it was just great...i called for service because the car...
it was just great...i called for service because the car told me that it wanted fresh oil....so i did what the car requested and made the call. i was connected to the service department immediately.. he told me that it would take about 1 1/2 hours to make the car happy again. since my wife was the one that uses the car it would be her that would take it in. .. we spoke about the need of a loaner while the work was being done and we got the thumbs up on it..however, when my wife took it in she decided to wait for it.naturally she would require some refreshments while she waited and they were supplied..a cookie and coffee...when the dust settled ...1 hour later..it was done..my wife was happy which makes me happy and off she road into the sunset she road.... the ending of a good day for all..but...she will be back to do it again in another 12 months..thanks for the great service ..with a :-).Norman Wartnick
Customer service: I bought my new (to me) 2010 C-class...
Customer service: I bought my new (to me) 2010 C-class this past fall from another dealership. When it needed service, I sort of sheepishly brought it to Sears (it is under warranty and they are a Mercedes dealership). They didn't bat an eye at my having purchased somewhere else, and in fact they went WAY over and above what my expectations were for work on the car. Pretty classy start. Work and price: There are a couple of noises that bothered me, and they tried their best to locate them, even going for a ride with me so that I could point them out. I was surprised when they didn't charge me for this. My understanding is that even when a car is under warranty, they are going to bill you for the time spent on the diagnosis, especially if, in the end, there isn't any problem that they can find (Turns out I am super-sensitive to the normal noises in this car). Well, these guys didn't charge me a nickel, plus they gave a me an identical C-class for a loaner overnight while they looked at my car. I am realizing that I should have just gone to Sears in the first place to buy the car. Overall: They could have said "you're crazy and you owe us $300 for listening for problems that aren't there", and instead they said "no charge, have a nice day, see you later". Can't say enough good about Sears.
Having owned BMWs and Mercedes my entire driving career,...
Having owned BMWs and Mercedes my entire driving career, the service I received this January 2012 with Reid Willemsen was the finest service I have EVER received. Period. My car was experiencing several persistent and unexplained problems which were causing huge concern. My faith in the brand was waning. The way Reid handled the situation was extraordinary. My GL is driving like it's brand new with 49,000. He took full responsibility for the errors his service team had made and he singlehandedly made me a Sears customer for life. He was professional and compassionate which is a rare combination in the car world. Ave Green
Great dealer, excellent service with high attention to...
Great dealer, excellent service with high attention to detail and high touch, friendly, trustworthy and classy business operation. Very quality work, and reasonably priced, with many courtesys in addition that you don't find most places such as loaner vehicles, a beautiful wait area with refreshments and a lot more. MB in my opinion is the best, safest, highest quality vehicle on the road, and most people who drive them love, love, love them. When you have that kind of love, these people are the people you want caring for your car!
I brought my car into Sears for front suspension work,...
I brought my car into Sears for front suspension work, having a previous estimate from another company. I had a frank conversation with Josh about the estimate, he was clear and prompt in following up on my request for an estimate. I was called back more quickly than I expected, the price was fair and the job was completed sooner than I thought it would be. In the most simple terms, the experience exceeded my expectations. My family has purchased many cars from Sears over the years and I continue to be surprised and impressed with the professionalism at Sears.
Excellent customer service. Repaired the problem...
Excellent customer service. Repaired the problem efficiently, but also offered loaner vehicle during servicing period. The facilities are excellent, with working areas, Wi-Fi, drinks and snacks such that working there during my wait was as productive as being in my office.
The staff Sear's Imported Auto take such good care of my...
The staff Sear's Imported Auto take such good care of my car for me that sometimes I think they are family. When I come in for routine service, I know that everything about my car is carefully checked, keeping my car in good condition and me safe.
Great service & accomodations from this dealership. ...
Great service & accomodations from this dealership. Josh was very helpful during my service visit. This has been experienced on multiple visits by both my wife & myself.
My issue is not yet resolved and I am not happy with the...
My issue is not yet resolved and I am not happy with the work ...nothing happened after waiting 3 hours at service center still have the same problem(hearing wind/air noise from outside)
Great customer service. Al kept me informed on timing of...
Great customer service. Al kept me informed on timing of the service. He also had me ride with Adam to listen for the radio issue so he could diagnose the problem. Comfortable waiting area with coffee and magazines. TV monitor showing the cars getting worked on.
I always get superb service at Sears Imports. I have had...
I always get superb service at Sears Imports. I have had several Mercedes Benz vehicles. Sears Imports is a great operation, superior in every way.
I have been consistently disappointed with this...
I have been consistently disappointed with this dealership. They have done some work without pre-authorization, and they focus more on finding additional work (not requested) to propose than on getting the requested work done well and on time. Communication is poor. I loved my first Mercedes and the associated dealer so much that I bought another one. After dealing with this dealership, I have traded my Mercedes in for a different vehicle, allowing me to go elsewhere.
Auto maintenance can be a dreaded chore but with Sears...
Auto maintenance can be a dreaded chore but with Sears Imported Auto it was a great experience. It was easy to set an appointment, the employees I dealt with were courteous and informative, the waiting area was very comfortable and provided a wide variety of complimentary refreshments, and I was pleased with the work completed.
I trust the quality of work done at Sears and while it...
I trust the quality of work done at Sears and while it may be somewhat more expensive than other alternatives, knowing that the work is done according to the manufacturer's guidelines and specifications is important to me. The service estimates have always been accurate, Staff are always very friendly and the car is always ready when promised.
Used Car Purchase Experience
I found the used car purchasing experience at Sears Imported Autos to be very pleasant. The car I looked at and ended up purchasing had a fairly "unique" history - a full factory engine replacement less than 500 miles ago. The salesperson was completely upfront about the history of the car and put me in touch with the service manager of the dealership who performed the engine swap. He was able to provide a full account of what happened and full documentation of the engine replacement. The Sears sales staff negotiated a fair price that accounted for the special history of the car and did not attempt to hide anything. I would definitely return to Sears the next time I am in the market for a new or used vehicle.
The old fear of "oh no I have to bring my car in for...
The old fear of "oh no I have to bring my car in for service" has been replaced.What was needed is a person who truly care working for the dealership. Thank you Bill for taking care of us and ensure our family safety by doing the best possible job on our vehicle.When the time comes to add a vehicle to our garage, we will definitely look at Sears because of your caring attitude.Thank you Bill.
Sears Imported Auto ALWAYS does a great job with my car! ...
Sears Imported Auto ALWAYS does a great job with my car! They keep me up to date about the status of repairs, make sure that I have a loaner (when needed) ready for me and make it so easy to get in and out of the service department.
Great job as always! - Same day service when I need it...
Great job as always! - Same day service when I need it when I wanted to get it done...Excellent job!They are very professional too!
In my last service, Lance and Bill accepted my last...
In my last service, Lance and Bill accepted my last minute call due to a transmission leak that concerned me. Bill arranged service the next day while I waited in your wonderful waiting room eating too many cookies. Everyone was EXTREMELY friendly and helpful. There does not exist a dealership in the Twin Cities with a service department that compares to the quality of Sears. Thank you.Brad Hepp
Everyone I talked to in service and later meeting with...
Everyone I talked to in service and later meeting with Dave, were very friendly. Dave worked hard to help me decide whether or not to keep the car I have or to buy a new one. (I have not yet decided.) Then I very much appreciated the loner car. It was a beautiful SUV and I loved it. A different Mercedes dealership once gave me an old clunker and made me feel I was signing my life away before I even drove it. It was very pleasant having my car serviced yesterday and I thank all who worked on it.
One of the reasons to purchase a Mercedes is the dealship...
One of the reasons to purchase a Mercedes is the dealship that sells you the car. I owned an Audi after 2 S class Mercedes for only 7 months. The reason was the quality of the service I had come to expect from Sears imports. The Audi dealer had my car in monthly as they continued to try and repair my car car for 7 months. Over the 10 years owning S class Mercedes I have delt with Sears and have had 3 repairs requiring digging into the car and finding the true cause of the issue and repairing it. Dash boards, leaking seal, and now a car that would not start. In all cases they kep the car until they knew what the issue was and in all cases resolved the issue before getting me back into the car. I was always kept up to date with the issue resoultion and always kept me informed of what caused the inssue in complete detail.
Sears mercedes is worth driving 100 miles from Rochester...
Sears mercedes is worth driving 100 miles from Rochester for service and repairs. I have had routine work and accident damage repaired and they routinely go out of their way to meet customer expectations.
Worked with Bill Blume for the first time and I was very...
Worked with Bill Blume for the first time and I was very impressed. Bill was knowledgeable and most helpful in explaining both the recommended service and the services I chose. Unlike other dealer service departments I have experienced, Bill and the personnel at Sears looked at the condition of my vehicle and advised recommended service rather than just look at the mileage and tell me 'you need this and it will cost you this much'.I felt that I was treated not only respectfully, but also efficiently, honestly, and fairly.
Our E320 Wagon was towed to Sears after its brake system...
Our E320 Wagon was towed to Sears after its brake system completely failed. (yes, you read that right) The repair was covered under an extended warranty at no cost to us. The car was repaired properly by Sears and done in a timely manner. However, I didn't get a warm, friendly feeling from Sears' service department. Their newly remodeled store is beautiful, but it's very sterile and impersonal, and no one was very friendly when I went in to pick up the car. Maybe it was because our car had such a severe failure that no one wanted to talk to me about it. Nonetheless, I found this surprising. We've bought two very nice cars from Sears in recent years (including the wagon that was in for service), but I get the feeling that the environment has changed at Sears over the past couple years. Maybe I'm being over-sensitive, but it just doesn't seem like a friendly place any more.
The dealership was great. I went in to get a light bulb...
The dealership was great. I went in to get a light bulb replaced, and it was done ok. Unfortunately, my other light is now out, so I need to get back. I like this dealership. No issues, and the employees seem very nice!
I have always had great experiences with this dealership....
I have always had great experiences with this dealership. The service department is very knowledgable and are very exacting in their repair work, the mechanics appear to know their vehicles and zero in on what needs to be done to arrive at a satisfactory conclusion.
Sears has always been of great assistance to me in...
Sears has always been of great assistance to me in resolving any service or body work. They are competent, courteous and have been very accommodating. In this case, I ran over a lag bolt left from highway construction. I called Sears to notify them of the flat tire and will be in shortly. They were ready to make the repair when I arrived and it was completed in short order. Great staff at a great dealership.
Scott and Lance were both pleasant to work with. I...
Scott and Lance were both pleasant to work with. I dropped off my car the night before. Lance called me to tell me about additional recommended services based on my mileage. Both Scott and Lance followed up to explain more about the additional service. Scott helped me when I picked up my vehicle and was very courteous and personable.
10 October 2011 A most sincere thank you to Sears...
10 October 2011A most sincere thank you to Sears Imported Autos for anoutstanding job in servicing our car!I unequivocally recommend Sears Imported Autos - not only for the quality of theirworkmanship but, for their professionalism and personal service.A special note of gratitude to Josh and Joel in the servicedepartment.Many thanks,Joy FLos Angeles, CA 90064
I bought my ML550 because the service team at Sears is a...
I bought my ML550 because the service team at Sears is a class act. Staff always goes extra mile for you and always professional and courteous. I refer all freinds to service and MB's at Sears regardless of where they bought it!
Overall good, but not a demonstrable difference from a...
Overall good, but not a demonstrable difference from a US dealer in my opinion. Front end sale portion was good, and getting out the door with the lease easy, the time and attention to F/Up between sale and delivery not quite as stellar.
The people and service at Sears is second to none....
The people and service at Sears is second to none. Everytime I come in for service I feel welcome. The facilities are great, with business services, internet, food and drinks. I would recommend Sears to anyone.
I was very pleased with the service I received and the...
I was very pleased with the service I received and the manner the service writer respond to my concerns. He was very willing to explain the details of my problem and worked to have the repairs done in a short period of time.
First, I appreciate that the service department washed...
First, I appreciate that the service department washed and vacuumed my car after providing oil change service. Second, the service department greeted me immediately as I pulled into the garage with zero wait. Third, everyone addressed me by my name, instead of "sir."
Experienced unexpected tire problem during morning rush...
Experienced unexpected tire problem during morning rush hour and went directly to dealer for repairs. Bill Blume took me in on busy Friday morning without appointment. Since flex service A was due in a month I requested that be done too. My rush hour problem tire was repaired in just 2 hours and I was able to complete the Flex servicing too. Thanks for the great service. The new waiting area makes the process even easier as they have wireless connection for laptop or smart phone.Thanks,Matt
Another great experience at Sears Imports....
Another great experience at Sears Imports. Straightforward, honest approach, pleasant people, and cookies & coffee!. I drive 45 minutes out of my way to go to Sears Imports. Over the last 4 years I have been very happy with them and intend to keep using them even now that my extended warranty has expired. I do have another MB dealer closer but I choose Sears.
Reid and his team went well above the call of duty to...
Reid and his team went well above the call of duty to resolve an extremely difficult GPS issue. He brought in his best technician and a Mercedes field engineer to work the problem. After hours of testing and research, they identified the issue and corrected it to my satisfaction. I could have asked for nothing more from his team.
Sears is a wonderful auto dealership. We are always...
Sears is a wonderful auto dealership. We are always greeted promptly and warmly. Service is excellent and while prices are higher it's worth it for a great quality automobile that is safe and a pleasure to drive.
Sears has the most beautiful service department you can...
Sears has the most beautiful service department you can imagine. Friendliness and service beyond compare. I have 3 Mercedes now. Ok, some say too many. I say in my 20s I worked 3 jobs - 80 hours a week. Anyone want a contest? I'm now 71. I think it works out to 3 cents per hour for the Mercedes.
This was our first Mercedes-Benz purchase and my wife and...
This was our first Mercedes-Benz purchase and my wife and I could not of been happier with our exprience at Sears Imports. Everyone was more than helpful and extremely friendly. Of all the cars I have purchased over the years I would have to say that this purchase was our best.
Sears Imports of Wayzata, Minnesota is a 1st class class...
Sears Imports of Wayzata, Minnesota is a 1st class class dealership in all respects! We have purchased several vehicles from them and have had them serviced there as well.
The employees in the service department are always...
The employees in the service department are always professional, helpful and friendly. They make sure you understand the repairs that are needed and keep you informed while the vehicle is being services. The free loaners are great!
Service was excellent, very quick and friendly people. ...
Service was excellent, very quick and friendly people. It is truly easy to get your vehicle serviced at Sears Imports. The vehicle loaner made it especially easy!
Very professional, on time and most cooperative....
Very professional, on time and most cooperative. Exceptional service. A cut above any other dealer I have purchased a car from for the past 50 years.
The Sears staff is always very helpful and considerate in...
The Sears staff is always very helpful and considerate in Service and Sales. I was very satisfied with my recent Service visit as Sears resolved a sudden problem with my right front brake. Once identified, they called me right away to inform me of the issue, resolution and cost. I had use of a wonderful loaner vehicle while my car was being Serviced. They then called to inform me the vehicle was ready, final cost and coordinated when I could pick up the car. When I picked up the car, it was washed and cleaned. The whole transaction was simple, easy and seamless. Great dealership who understands client service.
My experience with Sears Imported Autos
My first experience with Sears Imported Autos make me to believe that this where I would like to buy the used car I was looking for. I gave the representative a price range and he called me within three days when a car that he thought I could be interested in came up. I have visited them twice since then for repairs and I found the service top notch. THey go exactly to the heart of the problem and solve the problem to our satisfaction on each occasion. They have a great facility and the attention I get when I go there make me feel special. This is why even though I don't live in Minneapolis, I am willing to drive about 90 miles to them for my needs.
Horrible experience. I scheduled an appointment and...
Horrible experience. I scheduled an appointment and dropped off my car and don't get any communication back for 2 days, even after calling 2 times to ask for an update. When we finally receive a call back we find out nothing has happened because the service rep we worked with was out. (Excuses... customers don't want to hear them. What does that have to do with having a car looked at? The mechanics look at the car, assign the car to another service rep... so someone has communication with the customer! Hello...) Finally the car is looked at and STILL we don't get any communication back. We have to constantly call to try to get updates (and no one is available to give an update).We finally scheduled and appointment with another dealer who actually looked at the car right away (just as most any place would) and within 3 hours we found out what was wrong. They fixed everything within 1.5 days (and at a much lower price).The only thing Sears Imports has going for them is the shuttle service. My driver (Jim Mickel) was polite, kind, and prompt. A model of excellent customer service IMO. Maybe the rest of the team could get some tips from Jim on what customer service means.I don't think I'll be going back.
I have consistently found the dealership provides an...
I have consistently found the dealership provides an excellent level of service. This time in particular, follow-up communication regarding the estimates was prompt and clear and the car was ready when promised. The cost of repairs has sometimes caught me off-guard, but I didn't buy this car because it was inexpensive but an investment in safety and quality engineering.
i called the dealership service department to make an...
i called the dealership service department to make an appointment to have a fog light re-seated in its housing and to check on a tire that was leaking air (very slowly).the light was re-seated, but does not sit as sturdily as the factory light. they told me the tire had no problem, but they cleaned the rim. we'll see if that stops the leaking.the biggest issue is that these two things should have taken less than one hour, yet they had my car for 7+ hours. they never called to say the car was ready, i had to call to check.this is a pattern with this dealer who takes far too long to complete work and does not keep in touch with customers as progress is being made / work completed.how easy would it be to complete work on time and call when completed. keep a schedule, keep in touch.Both things cost nothing and go a very long way to service.
A very difficult problem to detect was in fact isolated,...
A very difficult problem to detect was in fact isolated, addressed and very satisfactorly solved. Additionally During the course of the investigation concerning the failing blower motor I was kept advised of the progress and my transportation needs were addressed by a clean loaned M/B. I reported to a telephone inquery from Sears concerning the situation that I was very satiafied. Thank you Glenn J Tabor
Wonderful service and treatment. I had departed the...
Wonderful service and treatment. I had departed the delaership and had a turn signal that decided to quit. I returned to the service department and Reid corrected the problem immediately. He also gave me a few helpful hints with my car.
The only reason that I did not rate the Overall...
The only reason that I did not rate the Overall Experience a 5 (great) is that the vehicle had a transmission problem when I picked it up. However, the dealership gave me a loaner, fixed the issue, delivered the car to me and gave me a note along with a gift card for my troubles. That was a very nice touch.I look forward to working with the dealership in the future
Routine Maintenance Appointment
I scheduled an appointment two weeks ago. I arrived at 7 a.m. obtained my rental and went to work. After almost 9 hours since the drop off time I called to verify the car was done. (On all my previous visits Sears had called me within two hours to say service was completed and/or discuss any problems found) After going through an operator, the service department and finally the service person I was told the car was just done and they had identified other problems. You can imagine my disappointment that I hadn't been called earlier and now there wasn't time to complete all service before I picked the car up. A huge inconvenience. I said I would arrive in 30 minutes to pick up the car. It took me 45 minutes due to traffic and the car was not ready, it was just now being washed. Ultimately 45 minutes later (10.5 hours after drop off) I left the dealership. This is unlike any service I've ever received at Sears. Very disappointed.
I have never met a group of service managers so dedicated...
I have never met a group of service managers so dedicated to making the painful aspect of getting your car serviced so pleasant!They are friendly, helpful, sympathetic and in a word fantastic. I wouldn't even think of bringing my car anywhere else.The service technicians are top notch, and I have never had a problem go unresolved, and have never had anything but remarkable experiences in keeping my cars running perfect and extending the life and value of my investment.Great job all the way around!
customer service/response time was very slow and...
customer service/response time was very slow and therefore, I could (will) not recommend this service department to anyone.Was thinking about buying a car, but will think twice as I saw a glimpse of what I can only expect to be the standard level of service at this place.Lastly, the detail shop used removed money from the ash tray and neglected to put it back.
Bill has been great to work with. He thoroughly...
Bill has been great to work with. He thoroughly explained the scope of work and provided options on how to most cost effectively deal with the repair issues my vehicle required. I feel there has been no compromise to the maintenance of my vehicle and will return as needed to Bill and SIA.
I am impressed with the service I've received from Greg...
I am impressed with the service I've received from Greg & his staff when I came in to purchase my vehicle. Greg is very attentive to my needs & wants. He explains and answers all my questions thoroughly. He called me frequently when the order for my vehicle was delayed & let me know what's going on. I would like to thank Sears Imported Auto Inc for making my car shopping a very pleasant experience.
new tires 50k service---feels like a new car
Consistently a great experience. Worth every penny to me. The folks at Sears Imports have always treated us well, even though we didn't purchase our vehicles there. SA's are a great bunch, very honest and straightforward.
Drove an old Volvo until I couldn't take it any more . ....
Drove an old Volvo until I couldn't take it any more . . . had to buy the car of my dreams, an E350, especially with the new design. Checked out the other dealership in town and was unimpressed. Then went to Sears, where everything was perfect. The showroom and people, especially Matt, were all first-rate and what you'd expect buying a Mercedes. It was actually extremely cold, and closing time had passed, yet Matt unflinchingly used every resource at his disposal, like he owned the place, to show me every car and every detail that he thought I should consider before making a decision.
Sears Imported Autos Review
Excellent dealership for buying or repair of Mercedes-Benz vehicles. Customer service is the best anywhere and the competence of service advisors and technicians is the best I've experienced over nearly 30 years.
Excellent as always
Just an oil change and add blue to our 2009 ML bluetec diesel, but handled perfectly as always. This is about the 45th car we have purchased from Don Sears, starting our relationship in 1973!
Ron Schlegel Service
As usual, great service! Bill was great, and spent time with me explaining options.
I leased a new Mercedes C300 from Sears with the help of...
I leased a new Mercedes C300 from Sears with the help of Matt Mahoney. He was a joy to work with and we negotiated a fair payment. During and after the sales process I reached out to Matt and he was always willing to help if I had any questions or issues. I have used their service many times for complementary washes as well as scheduled and some minor unscheduled maintenance. All my experience have been great. Everyone is so friendly and helpful. Additionally, employees smile and say hello, which is a simple thing, but cannot be taken for granted at dealerships, even luxury dealerships.
Good experience from start to finish. Matt delivered the...
Good experience from start to finish. Matt delivered the new car to my house about 1.5 hours from the dealership. Great service and an easy transaction. This was my third car from this dealer.
Great experience, had Merc before and switched to BMW,...
Great experience, had Merc before and switched to BMW, had to switch back. Everything went smooth, I was happy with my trade value, the deal seemed strong on the E class. All top notch
Purchased my E350 from Sears Imports about 18 months ago...
Purchased my E350 from Sears Imports about 18 months ago and can't say enough good things about the entire car buying experience and customer service. Great sales experience where I completely trusted the Sears team and they were genuine throughout the entire sales process with no pressure - provided me options to look at and found the right car for me. Since purchasing the car, I have had great customer service and they have assisted me on 3 different occasions with service updates - 1) 1 year service update - process was seemless and provided me a loaner during the day, 2) flat tire - sears roadside team showed up at my office, put my spare on and I swung by after work and they put a new tire on (already had it mounted waiting for me to show up) and 3) front headlight burned out - I swung in at 6.45pm and they had me out of there in 5 minutes. I can't say enough about the team, the new facility and the overall experience I've had at sears - I would recommend it to anyone.
Service visit was a breeze
I drive a 2003 ML, so it is at an age where it needs repairs periodically. I brought it in for the regular annual service and there were a few things that also needed to be done. The service agent explained it all to me in a clear way and did not try to sell me service I really didn't need. He made clear what could wait and what should be done as soon as possible. He kept in close touch with me and gave me a realistic time line. They gave me a 2011 version of my car as a loaner, which was fun to try out. Their new service area is clean and easy to maneuver--a lot better than before when it was a tight fit getting in and backing out of the garage. I bought this car at Sears and couldn't be happier with it. It's a great value for a used car and I have had very few problems with it. It is clear that there's a culture of friendliness and respect there, from every single employee.
Was told service would be $1700. Final bill was $2270. When I asked about the Almost $600 swing - was told by service technician "I guess my numbers were a bit off".
The nice people at Sears MB always take such great care of me and my family....greeting us by name and a sincere happy face. So glad that we purchased our vechile here!
Fast & Courteous Service
Our vehicle (a 2011 with fewer than 6,000 miles) was not driving the way we expected. A service date with loaner was scheduled to meet my busy life. The repairs took longer than expected because they had to order parts, but when I got the vehicle back it drove like new.
Simply took the car in for a recommended tire rotation. It took a little bit longer than I had planned but they also washed my car. The waiting area is comfortable to just hang out in.
Pretty consistant - Good
I have had an E350 and C300 serviced at Sears Mercedes. The service department is attentive to detail, and truly does an exceptional job. Nothing to complain about the service area. The sales area is a different story, but it's sales...
It is always a pleasure to call Al Holte in the service department. He is very informative and tries to service my car as soon as possible.
I am always pleaed with my visits to Sears. When I discuss any problems with my vehicle, I am never made to feel like the issue is minor or "just nothing". They are tremendous listeners!
It is always a pleasure to call Lance in the service department. He always is informative and tries to service my car as soon as possible. The other service reps are always polite and helpful as well. And - if my car is getting fixed they always wash it with
Excellent reception and loaner car ready. Quick efficient service.
Great staff, facility and service; I could not hope for a more pleasant experience! The free wireless Internet in the customer waiting area is an added plus.
average, not exactly the service you would expect from a luxury car dealership
High Expectations and they deliver!
Our car was purchased new from this dealer two years ago. The courteous, experienced staff provides process updates on timely, professional service. Our experience has been If something is not right, they make it right. It is a pleasure to do business with Sears Auto.
I dropped my car off at Sears Imports. It was making a nasty noise when braking. I received a voice mail a few hours later explaining that my car needed new break pads and rotors - $730. I called back and left a message for the rep that my car only had 16000 miles and if the break repairs were needed they should be covered. He called back and told me that even though not covered by warrantee the dealership would pick up the entire bill.
Great customer service and the customer lounge was nice. So far all service items were done correctly. Only thing holding back a 5 rating was that my auto was washed, but not well.
A/C compressor replacement
Replaced broken A/C compressor and related parts. Service person had arranged for a loaner car which was nice.
I just got my car serviced and they did an excellent job. The service only took a couple of hours, they informed me of what was happening and how the service went. They didn't try to push extra services on me that were not needed. The new facility is really nice, clean, up-to-date and comfortable. Overall it was a good experience.
1. advisor his name is scott told me some info on the...
1. advisor his name is scott told me some info on the phone then l towed my car to them , after i paid for the towing they changed there mind and the price . i went to talk to scott about incorrect info.. he snapped and told me "that is it, take your junk car some ware els" . he was not nice at it all.2. an other scott tried to fix the problem and he offers free towing or will pay me for the towing that i paid.but i told hem to talk with his manger about the price and about what happened with scott ..3. they did not answer me i called but they let me Waite 2 days then they changed there mind again about the towing .4. i asked about his manger he gave me his name and his number his name read Williamson , i called him . he told me he will not pay me any thing and he has 80 costumers every day and he does not care if he lose one .5. they never apologized about what they did .
I have had a mercedes for the last 5 years and I just...
I have had a mercedes for the last 5 years and I just bought a new e550 to replace my 05. Service have been fine. Although I have tried to get a copy of my service records on my 05 since I am selling myself and I had asked them to mail me them 2 months ago and now asking for them to be faxed to me and they claim to have no problem doing this but I still don't have them to show my buyer. this is one of the simple things that should nt be this hard. The E550 will be serviced at maplewood. Sears is Ok but for most part but My other car being a Honda i get feel I get better service.
I purchased a used c280 elsewhere and took it to sears to...
I purchased a used c280 elsewhere and took it to sears to have them fix a fairly major warranty problem after just 2 weeks. I had stories about how c class owners are second class citizens in the mb world and 200 dollar oil changes at dealers and here I'm going to be driving in with another dealers plates on my car. What a fantastic experience! They fixed the major problem, found another small problem and fixed that. Two service reps talked with me for probably an hour over 2 days. I asked the cost of an oil change and he gave me that ($115 remember thats 8 1/2 qts of full synthetic) and then proceeded to give me the cost of flex A and flex B service ($250 and $495) and he wrote it down so I wouldn't forget. I get 3 years of $25 dollar oil changes where I bought the car but Sears has earned my business. Oh yeah-I got a deal on my 280 elsewhere and bought an extended warranty on it but when I add the cost of the car and warranty together its no longer much better than one of Sear's Certified used cars. Live and learn.
My car is under warranty. I recently faced a problem with...
My car is under warranty. I recently faced a problem with the engine. I thought of going for a comprehensive service. Servicing was done alright but during the service, they could not duplicate the problem. But I kept it experiencing. Couple months later, I again handed over my car just for the problem. They charged me again premium price but told me that they did not duplicate the problem. However, nobody asked me to show the problem. This time I insisted on showing the problem to the front desk. He accepted it. However next day I got a call saying they could not duplicate the problem. I again showed to the mechanic this time. He told me they were looking for something else. After that they offered me try changing spark plug (450 bucks) or engine oil, etc but did not give any assurance that that will solve the problem. So my frustration is - in spite of being under warranty, I keep paying for the problem and it is not solved. I am negotiating with the dealer currently to find a fair solution.
Bought a 760Li from Kris and have only had a few...
Bought a 760Li from Kris and have only had a few problems. Went in dressed in jean shorts and t-shirt and had no problem taking $250,000 worth of cars off the lot without a salesman. Service scratched the hood while cleaning the car and took care of it beyond expectations. Have also purchased cars from Motorwerks and would say they are very simular, prefer the service at Motorwerks for the phone calls and the X5 loaner.
Compared to the dealer service I have experienced...
Compared to the dealer service I have experienced elsewhere, they are not bad. They are reasonably flexable and generally get things done when they promise. They are a production operation though and don't expect them to go beyond what is written on a work order.
I walked in ready to purchase a new MB SLK. I was...
I walked in ready to purchase a new MB SLK. I was introduced to a sales person who took 3 phone calls in the first 15 minutes of working with me. After asking repeatedly, he failed to go into many details about the car's capabilities. He told me he "wasn't interested" in my trade-in (a 2year old loaded Accord in excellent condition) and suggested I try to "get rid of it and come back." -- I expect a higher level of customer service from a dealership representing a luxury brand.
Transmission: 9-Speed Automatic
Body Style: Sedan
City: Minnetonka, MN
Engine Type: I4
Transmission: 9-Speed Automatic
Body Style: Sedan
City: Minnetonka, MN
Engine Type: I4
Transmission: 9-Speed Automatic
Body Style: Convertible
City: Minnetonka, MN
Engine Type: V8