Scranton Motors Inc.

Promises Broken. Painful resolution

I purchased a 2012 GMC Sierra and was promised that the tire that was slashed on the side wall be replaced before I drove off the lot along with a spare key and matching touchup paint to cover bare metal exposed. There first follow up to resolve was to sell me a new set of tires and rims for $1800. I just gave them a check for $30K. 2 months of constantly hounding them to replace the slashed tire that was constantly leaking air, I was finally given an appointment. 3 weeks ago I came in, I finally got the tire replaced, had confirmed it was not inflated to the correct pressures, received the spare key and they forgot about the TU paint. Promised they would mail it. Had to call them again to request it again. Snow has already fallen and temps dropping and now too cold to paint the bare metal. Far from good customer service

Don't buy anything there

Bought a used car which came with a 90 day 3000 mile warranty 3 weeks later the car wouldn't start called them and spoke with a lady don't know her name she told me I have to pay for the towing and if it needed a battery I have to pay for that too I told her the car is still under warranty they should have to pay for the towing and what ever the car needs she said she will talk to the manager and hung up on me never heard back from her then David the sales man called me I missed his call and called him back 2 minutes after he called me and he never got back to me then the service guy called me and I told him what was going on and he said he will call me back in 10 minutes and he never called me back now I have a car that I've only had for 24 day sitting in my driveway dead and will not start still under warranty and they do not want to pay to fix it how is this dealer Scranton motors getting away with this do not buy anything from them my next review will be to the better business Bureau

Above and beyond

I have purchased 4 vehicles from Scranton and delt with many people in many departments. We have had great experiences from day one. They go above and beyond on a regular basis. It is not convenient for us to go there but it's well worth it. I always recommend them.

Always friendly and helpful.

I have purchased 1 used vehicle, 1 loaner vehicle and 2 new vehicles from Scranton. I have delt with many people in every department and have never been unsatisfied. I was in an accident with my brand new truck and Matt Scranton was far more helpful than either insurance company. Scranton is not the closest dealership to me but they are well worth the drive and I wouldn't go anywhere else.

Bad service

Very bad service center , unfriendly staff, more expensive than other dealerside , No honesty Inferior service, Long Island dealers much better , over priced, slow service center

Never will deal with them again!!

I will never purchase a vehicle from them again. After 16 years of doing business & 8 vehicles later I will never go back due to their impersonal & predatory behavior. I do have another GMC & BUICK Dealer now that delivers service & qualify service. GATES

Scranton Service

Unfortunately car was not fixed right the first time. But these new cars can be complex to say the least. Tony, Mike Wells and Beverly took very good care of me and overall made the experience pleasant and timely. I trust them and I will be back. Brien Meehan

Professional sales man

Jimmy Yilmaz, made buying a new car and awesome experience he was courteous professional friendly and a great sense of humor I was greeted with a handshake, we sat down and discussed what type of vehicle I was interested in.went for a test drive he went over everything about the car and the certification. Gave me a tour of the dealership and introduced me to some people in different departments. He offered me something to drink we sat down and went over a few things and I picked up my new car the following day! Thanks Jimmy I will send Friends and family your way so that you can help them find the perfect vehicle for their needs. John Tooker-Colalillo

Friendly and knowledgeable

I drove to Scranton Motors, in Vernon Connecticut From New Hampshire. After several unsuccessful attempts to find the vehicle I was looking for. When I arrived, the vehicle I was interested in was parked out front and the Salesmen was waiting for me. His name is Jimmy Yilmaz. He was welcoming, friendly, knowledgeable and just down right cool. I told him I've already been pre-approved through my own bank and will not need to fill out a credit application. He then asked me what percentage rate my bank gave me. I told him 5.25%. He said give our banks a chance I Guarantee we can get you a better rate. Against my better judgement I filled out the application, and told him if I don't hear from him before 3 o'clock the next day that I was going to my bank to complete the sale. Not five minutes after I left the dealership, I received a phone call from the finance manager who informed my that I was approved and revived a rate of 4.3%. I couldn't believe it. And no I do not have an 800 Credit score. Actually my score is between 660 and 700. I am now the proud owner of a 2013 Corvette Grand Sport. The car is absolutely immaculate. Great dealership, I will definitely be returning in the near future to purchase a vehicle for my wife

GMC service

Thanks for quickly taking care of the GMC so quickly. Appreciated the phone call to remind me of the service needed. You folks go the extra step and treatment me like family.

Best dealership experience!!

Sean Kish is the reason we bought from Scranton. From the first interaction to delivery of the vehicle were nothing more than AWESOME!! The vehicle we came to look at was test driven and bought moments prior to our arrival at the dealership. We were upset to say the least it was exactly what we were looking for color, price, options. Sean knew we were discouraged, We looked at other dealerships after this and even drove a few more Acadias but it was not the same interaction. Sales staff at the other local dealerships. They were pushy and tried to get us into what they wanted to sell us. To Sean and all the staff at Scranton you are a great team, keep up the good work yo have gained a customer for life.

Excellent Dealership

I've been buying cars for over 50 years and I've mentioned to family and friends that I've never had a better experience with sales and service as I'm having with Scranton

Stay away

If you are looking for old school car dealership practices, this is the place for you. One of the only dealerships around that hasn't figured out people are too smart to pay $995 on top of MSRP for "Simonize". Quoted price was MSRP + ridiculous markups. To top it off, they put a lock on our current lease account to prevent other dealers from obtaining payoff info after just an initial visit with no discussion of pricing. If you are looking for honesty and transparency, look elsewhere.

great stress free

I really had to write a review about scranton motors, they made the car buying process so stress freeeverybody was so nice and did everything they could to get me in a great car. From Makayla the sales person to Rocky sales manager to Matt Scranton. I recommend this dealership for people that want a great deal in a stress free environment. thanks again guys you were awesomeFrank

had a great car buying experience

We were out looking for a new used car and decided to see what they had to offer. We had been to 3 other dealerships and left those without a car and didn't care if we saw those sales people again. But that changed when we pulled into Scranton Motors. We saw they had about 5 GMC cars off lease and one Honda pilot. As we were peaking in the windows Nick F. came out to discuss one of the GMC cars to a gentleman. Mind you this was around 7pm on a Saturday night and they close at 6pm. So we eased dropped to hear about the car. Nick was great! He not only answered that guys questions but ours too. That Gentleman left but made an apt with Nick to return on Monday. He stayed taking to us, grabbed keys to the GMC's and the Honda. We finally left around 8pm with an apt to test drive a GMC and the Honda on Monday. While the apt was being made Shaun who is a manager came over and introduced himself to us. The whole time we were there it was like we were family. They teased Nick, we joked backed. We had not laughed at all while looking for a car until Scranton Motors. I received an email from Nick to confirm our apt on Monday. When we arrived on Monday night both cars had tags hanging down with our names on them. Which was a great feeling that no one else would be seeing them. Nick showed us all the features of both cars and we test drove them. Nick was a so professional and mature we were shocked to find out how young he was. We would never had guessed it. We felt like we made a friend while out for those test drives. We returned to the office to talk about our options and we meet Kamran who was the team Lead/manager. I loved him. between both Nick and Kamran we never felt pressured to buy they gave us all the facts and even on the Honda which was not a certified used car (since it is not a GMC car). We decided on the 2011 Honda Pilot as that has been what we were searching for and it was a great price. We put down deposit to hold the car. The next day my boyfriend had some concerns. Kamran went above and beyond to ensure his concerns were warranted and how they could handle them. Last night we picked up our new used 2011 Pilot. Nick had it waiting with a big red bow on it. All we had to do was sign all the paperwork and it was ours. I felt like we made two new friends and they made a customer out of us. I also liked that one of the Scranton family members was always there while we were in the office. We met Matt Scranton and he took the time as he was leaving for the night to make sure all our needs were met and that we were satisfied with his team. I liked that personal touch to ensure a family business is successful.

Amazing service

Highly recommend this dealership for anyone purchasing a new or used vehicle. All the staff were Professional, helpful, and willing to go out of their way to help make it easy on the buyer. Vehicle was ready to go, paperwork all set, and very detailed so there were no questions to be asked. Definitely will be a repeat customer!

Perfection

Exceptional! I have never had a more joyful experience buying a new car. Scranton Motors is the pinnacle of the auto industry. The incredible internet sales department in Amy, Emily, and Laura embodied professionalism and knowledge. The finance department was beyond reproach with Mark at the helm. Honesty was coupled with integrity through the entire process. I owe my new GMC Sierra to Rocky, the sales manager, he was able to make the deal fit my needs and ultimately allowed me to do the sale. I recommend Scranton Motors to everyone who is need of a new or used GMC, Cadillac, or Buick. You will not be disappointed.

The worst car dealership.

Bought a car from this dealership 2011 Acadia Denali. Engine sized at about 56000. It was towed to them and sat for over a week before they looked at it. It took 3 days shy of a month before I got it back. Now the transmission dose not shift correctly like it did before the engine change, wasting gas. They say it isn't much different than from another like vehicle. Well it is much different and it's not right. Like I said I'm using more gas because of this problem. I guess for them it's not because it's not their problem.

Wonderful experience!!!!!!!!!!

My wife and I leased a 2015 GMC Terrain from Scranton Motors and it was an outstanding experience!!!! Everyone involved was wonderful, THank You so much!!!!!

Dishonest! Waste of time!

This place will tell you exactly what you want to hear but never follow through. What a joke. Bring your money some place more deserving.

Never AGAIN!!

Horrible customer service. When we were interested in the car they told us everything we wanted to hear, But after the purchase was made They could not care less about taking care of a problem that SHOULD have been fixed for free after we had the car ONE DAY! Stay away!!

Great experience

Thanks to Dale and Tom for finding the perfect Sierra 2500HD for us , it is everything we wanted in a truck you guys made a pleasurable experience out of buying a new truck thanks again Paul and Vicki

They tell you what you want to hear

Everyone at this dealer is after one thing, you're money! Saw a vehicle online that I had been watching for a while. This truck had been sitting on their lot for over a month and when the price was reduced drastically, I decided to go check it out. Drove the truck and told them I would have to think about it. Within a couple of hours I received an e-mail with a price quote for almost $3,000 more than the Internet price along with a statement that a said this was a great deal because the truck was originally priced $3000 more than the quote they just gave me. They must think I'm stupid. Went back online and low and behold the price was now $4000 more than it was in the morning. You can keep your truck!Buyers beware! This dealership has one of the highest doc fees in New England. They also have hidden fees like Vin Etch fees (which is completely bogus) If you tell them you will not pay the vin etch fee, they just lump it with the doc fee like you won't notice. I'm suprised they don't charge you for the gas you use on your test drive, or for chair rental fees when you sit down to negotiate. Better yet, you guys should start charging for the air we breathe inside of your dealership. Very shady group of individuals. Will never do business with them.

Great Purchase Experience

Scranton Motors, Inc. 777 Talcottville Road Vernon, CT 06066 Dear Daniel: Thank you and the entire group of professions that each came forward with their respective expertise to make this Cadillac purchase informative, comfortable, confidence inspiring, and now so rewarding. I appreciate that you all stayed late Thursday to help close the deal in time for my Friday evening pickup. Rocky especially should be credited with having achieved a first ever (for me) vehicle trade-in. This is the first time ever I have chosen to turn the keys over to the automobile dealership at the time of purchase. I had always, perhaps like a stubborn youth, chosen to sell my vehicle in private sale often a long torturous ordeal. Thursday evening Rocky really took the time to find the value within my trade-in and to explain the built in tax values of trading in at the time of purchase. Mark helped select the best path through the available warranties to protect my investment and financing that meets my needs perfectly. My wife was impressed with his respectful responsiveness to our input. Daniel, your knowledge of the intricate electronic systems and ability to convey information during vehicle orientation was not lost in translation We successfully navigated home using many electronic systems This is not your fathers Oldsmobile. Your obvious training in system functions and innate patience showed. Thank you once again for the top-rate service and great experience. Sincerely, David

purchased a 2012 terrain

Worst experience. Purchased a used 2012 terrain. Within 1 week the vehicle was in for service 3 times For the same issue. I decided to return this unsafe vehicle and purchase another. They had me drive a 2015 encore and loved it. Once we went back in and they crunched numbers they told me they can only give me 18,000.00 for the terrain. Um I paid 21,000.00 they claimed depreciation. IN 1 WEEK! THE CAR WAS IN FOR SERVICE MORE THAN I HAD IT.! then they said over 6000.00 was going to be rolled into the new loan. Qre yiu kidding me! Buyers beware! Family owned ok but your still criminals! Never again will I or anyone I know do business with these shady people.

Great Service

I bought my first midsize truck 3 years ago from Scranton Motors. When I decided it was time to move on up to a full size truck i knew right where to go and Scranton did not disappoint me! They have the best customer service around. They walked me through every step of the way. I was impressed with everyone there, most importantly my sales consultant Sam Mozzicato. He was very friendly, very easy to talk to, had a good sense of humor. I would highly recommend Sam to anyone looking for a new vehicle. He even bought me and my friend doughnuts on our test ride! I will definitely will be a Scranton customer for life. Thanks Sam! Matt R.

Fantastic Service!

Buick oil change time. The folks took me in right away. Very friendly try to make you feel relaxed. Very courteous people. Waiting room is great. Today they were very busy people must have been trying to get things done before the weekend storm. I was out in a little less than an hour. Thanks Scranton's awesome.

Dishonest! Stay Away

My stepson recently purchased a used 2005 Chevrolet Avalanche Z71 from Scranton Motors. We were told that the vehicle has been through their 170 odd point safety check & the Salesman Dan assured us he knew the person who traded in the vehicle & the vehicle was completely sound. On the test drive we thought he hear a slight cluck in the back, perhaps the Universal Joints, we asked that they check it. They didn't check them.On the day we went to pick the vehicle up, it had not been through state inspection, Salesman Dan ran the vehicle to be inspected, the dealer doesn't do inspections, & we were left to wait in the showroom for him to return some 40 minutes later. The truck did not pass inspection. We had already signed all of the paperwork & given them $4000 cash down payment for the vehicle. Salesman Dan said he would get us a dealer plate to take the truck home & after we drove it for a day or two to bring it back & he would have it inspected.We drove the truck home, my step son pulled into our driveway & told me that the oil gage hadn't moved on the dashboard the entire ride home. I told him to mention it to salesman Dan prior to completing the transaction after the inspection. My step son starts to truck to leave & it would not come out of park. We called salesman Dan, who did nothing, so we went a step up to Rocky who seemed to be a customer care person. We told Rocky what had happened with the Oil gage & the truck not coming out of park & that we wanted out of the deal. That the truck apparently had more issues then they were letting on. Rocky said he would have someone come out & get the truck, bring us a loaner & have service look at it. When the tow truck came, the tow driver tried to get the car out of park as well... wouldn't budge. He had to drag the truck out of my driveway onto the flatbed.We got a call a couple of hours later stating that the service department wasn't having any issue shifting the truck, & we were asked if we parked the truck on an incline. We explained that our driveway was on an incline & if the truck could not be parked on an incline then we could not keep it. Once again, we asked to cancel the deal & just get our money back.Next we get a call Kameron , whom I believe is a manager of some sort. He expresses a concern for what we are going through & asks if we could give them a few days to go through the truck & see if they can get the gear shift issue to repeat. We agreed & instructed them that we would give them the time they were asking for as long as they did not proceed with registering the truck or having it inspected because at that point we still wanted a refund. He agreed.A few days later I get a call from Kameron telling me that they were able to duplicate the shifting problem, &they were going to fix it. When I asked about the oil gage malfunction he said he hadn't been told about that & he would look into it. I got a call back later that day telling me that I didn't need to worry about the oil gage not working because if there was an issue with the oil and light would come on on the dashboard before anything bad happened. I explained that he couldn't be sure the light would come on, there was obviously something wrong with the dashboard.I got another call back after that telling me it was a bad cluster in the dashboard, but that they were not going to fix it. I was told that the truck had been registered & inspected & we needed to come & pick it up, the truck had been sold "AS IS".Our initial sales contract signed by salesman Dan stated the truck had a 60day/3000mile warrenty. When I sent a copy of that to Kameron he called back stating they would pay for the labor but we would need to pay for the part, a $300 part. My step son agreed.We got the vehicle back 2 wks after we initially bought it.. 3 days later the Check engine light came on. Scranton Motors is not going to do anything.I would not recommend this dealership to anyone. As far as I am concerned, they are dishonest, thieves of the worst sort.Stay away from Scranton Motors.

Excellence in Scranton Motors sales/service

Dear Jiim (Sydoriak): We are very pleased with the 2014 Buick Encore we just purchased. Your assistance in selecting this car was invaluable! Thank you for the care and patience in the selection process. Thanks also to the Scranton sales team who were quite helpful. Ginette & Bob Grundmann

BUY NEW TRUCK

IT WAS PLEASANT TO DEAL WITH JIM SYDORIAK NICE PERSON

Very dissapointed

I am so upset with this dealership My family has purchased vehicles from them in the past my parents were interested in a new car so we took a look. In the midst of driving around the lot our brand new trucks tire got deflated by a giant car bolt . And when we approached the sales manager to ask for help he denied us any at all trying to basically say we were lying then to only say they aren't responsible for a bolt that's in their parking lot. He wouldn't plug it or anything! I cannot believe that sales manager treated us the way he did . Now I was stuck driving on this giant bolt in the tire to go pay someone else to fix it all because we were giving them business .needless to say we didn't purchase anything from them ..... But on a good note ray seraphin ford fixed it for us in no time. No questions asked :-).

Scranton motors

I was desperately looking for a Cadillac Escalade EXT pickup truck...they no longer make them and I was interested in a used one....had to be loaded and in perfect condition....the Scranton family found exactly what I wanted and I am thrilled to be the new owner....they went above and beyond to make sure I was happy with my new purchase....dealing with Matt Scranton and Jim Sydorick was a pleasure....I would certainly recommend them to family and friends.....can't wait to buy my next car from them.... Bubbasbest

Scranton Motors Review

Dear Sir: I was pleased with the way your sales person Jim Sydoriak handeled my purchase of my CTS 2014caddi sport wagon.

2013 Cadillac ATS

From the first moment I met with Jim Sydoriak in sales the purchase of my Cadillac was a pleasure. I have purchased many vehicles over the years and this by far as the best. The Finance Manager John was extremely helpful and explained every portion of the transaction. I will never purchase a vehicle anywhere else!

Jim Sydoriak Makes Scranton Motors Inc

Bought an older Escalade at Scranton Motors Inc. I had already left two other dealerships and their offers behind because of annoying/pushy salesman. To be honest I almost didn't show up at Scranton because of the pushy email forwards I was getting from their online personnel. However my concerns were put aside after meeting my salesman, Jim Sydoriak. Jim was not a fit to the car salesman stigma and was not pushy, annoying, or instrusive. Nothing fake about Jim. He answered my questions, took me for a test drive, and made sure he got me in my vehicle of choice in a quick manner. He even set up the on-star apps on my iphone. Jim is the man! The finance guy was very thorough, just needs to cool it on the pitches... I'm already buying a Cadillac!

New Caddy!

I just met with Jim Sydoriak (Sales Consultant) the other day. I wanted to see the new Cadillac ATS. We took it for a test ride and I was sold. He was very polite and professional. He answered all my stupid questions and made me feel very comfortable about buying from Scranton Motors. I would absolutely recommend anyone looking for a new car to call Jim and Scranton Motors first. You won't regret it. Mark Burns

Pre-owned Purchase

Searching the internet I came across a Cadilac DTS, which I had been in the market to buy. I was not dissapointed when I was contacted by the internet specialist in assisting me in researching the car. Upon my arrival, David B our sales person,. was there to assist and present the car, which was all that it was advertized to be. I did purschase the car and the process was handled smoothly even with John L., the finance person. who was very through and explained all the forms that we had to sign, Not like the "Old days". If you are in the market to buy a new or pre-owned vehicle, do yourself a favor and check out "Scranton Mtrs.

Awesome!

Thank you, that was an awesome experience! Had a few bumps along the way but they helped me cross them.

Great dealership and team

I highly recommend working with the people at Scranton Motors. Specifically in sales, Jim Sydoriak. You will not find a more thorough, nice to work with, knowledgeable, patient salesperson who truly goes above and beyond for his customers. Jim has made the process of purchasing my new 2015 Escalade a terrific one. Even once the purchase was complete, Jim has been there to answer any question, big or small and to help me through the recent recall incident. A situation that could have been very unpleasant was completely avoided due to Jim and his team's efforts. If you are in the market for a new vehicle, you will not be disappointed with Jim or the entire team.

Great truck and great salesman and dealership

I just purchased a 2014gmc sierra 1500 from Scranton motors and Jim Sydoriak and I couldn't be more satisfied, Jim took his Time showed me everything I needed to no about the truck and wasn't pushy, he understood everything I wanted and got me what i was looking for. I highly recommend anyone looking for a new car or truck to go visit Jim over at Scranton.

Great Dealership

I just purchased my 3rd truck from Scrantons over the past 12 years. They have always treated me well, and found every discount they could to help with the price. Jim Sydoriak was my salesman and he was great, spending as much time with me to tell me about the truck, both before and after I bought it. Jim was also great because he wasn't pushy and he let me make my decision in my own time. All-in-all, Scrantons is a great dealership to buy a vehicle from!!!

Great people to work with especially Jim Sydoriak,

Having been to Scranton Motors for many years, I found that the people working there cared about their customers. My salesman, Jim Sydoriak, was excellent. He was thorough in explaining the features in the new car and took good care of me. Everyone in the organization was friendly including the service department which I have been using for years. Another happy ending for me and my new car.

Professional & friendly sales staff

Friendly and knowledgeable sales staff (Jim Sydoriak) made the car buying experience less intense and enjoyable. He completely explained all the features of the truck, many of which were new to me. His relaxed demeanor allowed us to review the car options without any pressure which resulted in us picking the right truck with the right options that works best for us.

Friendly and professional

I recently purchased an older GMC Sierra pickup, actually am picking it up today. My salesman, Jason Williams, has been very polite and helpful, as well as the rest of the staff. I would definitely consider returning to Scranton Motors in the future.

Not Recomended

I went to Scranton's interested in a used vehicle they had, I really liked it! My sales rep was very nice but sadly didn't know what he was talking about. I told the sales man I wanted to talk about price, the place was closing soon so he asked if we could meet on Monday to chat. All in all, he was pushing me to purchase this vehicle and I was all about it until he postponed our meeting until Tuesday, then Wednesday and finally for Thursday. I ended up finding a different car in that time period and went with another dealer. Please explain to me how to Scranton's took almost a week to approve me for a loan and set up a delivery date while the other dealership had in done in two hours that same day!!?? unfortunately you will not see me back there for my next car.

Great Sales Man Miles!

We recently bought a yukon from Scranton Motors, being 2 hours away and from NH, there was alot of communication that went on via email and phone. Our Sales Rep Miles was extremely professional and was in constant communication with my husband and myself every step of the way. We arrived at the dealership, everyone was very professional and courteous. the vehicle we had put a deposit down on was everything we were told it was and more. We left that day with the vehicle, very happy. It is rare for someone to take you seriously and go above and beyond over the phone to close a deal, Miles was that guy. if it was not for his quick responses and dedication to us, we would not have made the 2 hour trip. We will definately consider your dealership in the future even though you are two hours away. thank you

Above and beyond the call of duty

Two words...Jim Sydoriak. This guy was my salesman at Scranton Motors (among help from the internet department and finance guys) and he is one of the best. Low pressure, no-nonsense down to business attitude allowed him to get me extras in the car that were not even listed or included at the time. He was so friendly and helpful you would think you were dealing with family. The whole dealership is family owned (third generation) and notice that when you are inside. The owners had dogs they took out for a walk yet the whole dealership maintains a professional setting. It is spotless, relaxed, tons of amenities in the waiting rooms, etc. Great place I will buy again from them without hesitation.

Scranton's prices are easy to Beat !

Scranton swore up & down that they were giving me a terrific deal . Ended up beating their price by over two thousand dollars . On same exact car , give me a break !

Repeat Customer of Jim Sydoriak

Three years ago I met Jim Sydoriak, a sales consultant at Scranton Motors. He took such good care of me then, that when I decided to lease another car, I called him. Again, he went all out to help me get the best deal I could plus, he had the exact car that I wanted on the lot, a 2014 Buick Lacrosse in red. I would recommend him to all who are looking into buying or leasing a car. His personable style is unlike any other sales person I have met. He is not pushy either. Thanks Jim for the best possible experience I could have had. Love my new car. See you the next time around. I will be back. Also, the Service Department is excellent too!

Great Experience

I recently bought a pre-owned GMC Terrain from Scranton Motors in Vernon, CT. Jim Sydoriak was my salesman and he really made the experience a pleasant one. I was dreading the car buying process. Jim was knowledgeable, honest and most importantly not pushy. He worked within my budget and kept his word. I love my Terrain and I think I could be a life owner of GMCs. I would go back to Scranton!

Dissatisfied

I've been car shopping for a few weeks and have narrowed my choices down to a Buick Enclave or GMC Acadia Denali. I decided to go to Scranton Motors based on their positive reviews and high inventory. When we arrived at the dealership, no one was at the front desk. A few minutes later, someone came out and said that they were having a busy day, but someone would help me. Later, a very nice salesman came over and asked if I was being helped. He said he was with another customer, but he would get the manager to find another salesperson for me. We waited and waited and waited. All this time, there were three employees talking at the main desk to the rear of the showroom. I understand that they may not have been salesmen, but it gave a very bad impression. After some time, I stood up and put on my coat. Still, no one came over. After half an hour, we finally left. Today I will go to a different dealership, as I am ready to buy, but It was an extremely frustrating experience to waste so much time.

Greatest Car-buying Experience

What a great experience! Jim Sydoriak was my "salesperson" although it did not feel like he was trying to "sell" me. Jim was personable and professional in very way and helped me make an informed decision. I already knew I was interested in a Buick Verano - Jim helped me learn more about the car, what my buying options were and what I could expect for service from Scranton Motors. I ended up leasing my vehicle and felt I paid a fair price and got a fair trade-in on my existing car without the hassle you get from some dealerships. Jim and the Scranton team made the whole experience stress-free - I couldn't be happier!

Thank you Jim Sydoriak!

Just wanted to thank my sales associate from Scranton motor, Jim Sydoriak. Jim didn't "sell" me a truck he helped me buy a truck. I love the used 2011 Ram Laramie that I purchased! This was my third time buying from Scranton motors and will not be my last. Working with Jim was by far my best buying experience, his friendly and honest approach was greatly appreciated.

Jim S & Scranton are top notch

I purchased a GMS Sierra1500 SLT and was impressed by the professionalism and attention to detail of the salesman, Jim Sydoriak. I ended up purchasing the vehicle due to his knowledgeable, friendly, helpful attitude. He is a down to earth guy with a no pressure sales pitch. I highly recommend him.

Great service {thankyou} by Craig R

I took my truck to a different dealer for a recall and a problem with my front end . Long story short I was told the recall was completed and the front end was fine. The front end still was loose and the recall on my fan motor still was not working right. I bought a truck from Scranton years ago . Service was always good so I went out of my way to go there. I was told they would look at my truck and give me a call I was called and they had fixed my fan the recall items had not been replaced at the other dealer they also said the pitman arm and idler arm were very loose and they would be fixing them shortly. It was all covered under my warranty. I was called a two hour later and it was all set. I picked up my truck and it drove like new. Thank you for doing a great job from the man at the counter to the mech. Your service department is the reason my next new truck will be bought there.

Crooks,crooks,crooks As a business owner this dealer in...

Crooks,crooks,crooksAs a business owner this dealer in short has no problem selling you what they want. They be there after they get their money.

Great dealership!

My wife and I just purchased a certified 2012 SRX from this dealer and were very pleased. I have been in the car business for years so I know a shady dealer when I see one, and Scranton Motors is definitely not one of them. We came from Long Island, NY and I told them we needed to make the transaction quick, and they exceeded my expectations. Jim Sydoriak and the F&I guy (forget his name) were both very professional and courteous. Kudos to Scranton motors for operating a great dealership!!

Mary Kay Pink Cadillac pick up!

I had a courtesy vehicle (company car) pick up at Scranton Motors. This is the second time I have picked up a vehicle there and I will continue to request Scranton Motors every time. They are a pleasure to work with. Everyone that I have come in contact with there is extremely professional and very helpful. I had a Pink Cadillac that I earned through Mary Kay that I picked up recently. This is a very exciting event and Scranton Motors always goes above and beyond to make me feel special. I invited several colleagues to the event and they were quite impressed with the level of detail and the time they took to have a nice event for us. Jackie Cahill was the woman I had the pleasure of working with this time. She was able to answer every question I had about my new Cadillac and she also spent time with me showing me all the new features. I also take my Cadillac to Scranton Motors to get serviced and will continue to do so. I find that they really go above and beyond when it comes to servicing my vehicle in a way I have never seen at any other dealership. They remind me when my car needs to come in by sending me an email (which is what I asked). The never miss sending it and I appreciate the reminder as life gets busy. They always take my car in at the set time and I never have to wait. Also, they are excellent at giving me any information that I need to know and they take the time to make sure I am clear on everything as the car gets maintained. It is always a pleasure to work with Scranton Motors and their sales people. I would highly recommend this dealership when looking to purchase a vehicle!

Buick lacrosse lease

We are pleased with the excellent service Jim has provided us on our last two leases. We just leased a 2014 Buick Lacrosse and Jim spent numerous amount if time making sure that every detail was taken care of. He is the type of individual you are lucky to have working for you. He is very honest and sincere.

2013 GMC Terrain AWD

We enjoyed our buying experience with Jim. He was very helpful and patient while we arranged a date to close. The entire dealership staff was friendly and supportive. I chose not to purchase a vehicle from the local dealer in Bristol and instead drove all the way to Vernon. I am happy I did and highly recommend Scranton Motors. Nice job!

Excellent Service

Jim was great with helping purchase my used car. Made the process completely easy and took care my needs quickly and ensured that everything was ready. This is the 1st car I have purchased through them and definitely not the last! Thanks Jim! ~Mike Sr.

Praise for Jim Sydoriak

We dropped in on Scranton Motors in search for a suitable new car. Jim demonstrated his competancy as a knowledgable sales professional. He capably presented the new 2014 Buick LaCrosse and sold us this car. We are quite happy & satisfied with this purchase and thank Jim for his courteous manner and appreciated his effective salesmanship. Bob and Ginette G.

service

We just bought a Cadillac SRX from them. It was used with 20, 000 miles on it. The salesman (as it turned out )didnt know what he was talking about in reference to this vehicle. We were told about all of the technology in the car such as bluetooth, ect. So we purchas ed d the vehicle thinking we were getting something up to date with the assurance from the salesman that he'll get it sorted out on mo nday. Monday comes and he tells us that specific car doesnt have anything because its included in the navagation package which this car doesn't have. Long story short, there's more technology in my 2007 Hummer, than in this 2011 Cadillac. The technology in this car consists of a backlight instrument cluster. IT CANT EVEN OPEN OUR GARAGE DOOR Furthermore, we asked for seat heat, and paid for both seats. They tried to install heat in only the back of the passenger seat.... They wontt return your calls either The courtesy car they gave us for when they put the seat heat in smelled terrible. The radio was speaker was broken, and a big wet spot of something was on the floor. Not to .ention all of the decals they had on the wwindshield made it kind of dangerous to drive, and we were Instructed not to remove them.

Accolades for Jim Sydoriak

Scranton Motors was not the first GMC dealership we visited but it ended up being where we finally made the decision to purchase our 2013 GMC Terrain. This was due mostly to the professionalism and salesmanship of Jim Sydoriak. Jim has a laid back demeanor which made it very easy to communicate with him. He also was able to efficiently answer all of our questions, of which there were many.

Phurchasing a new GMC sierra 2013

My experience with Jim Sydoriak was excellent. Jim was very laid back not pushy and wright to the point and listened to what I had to say and understood. There are 3 thing to know about purchasing a vehicle, good salesman, price and the vehicle of your choice. I will highly recommend Jim to my construction piers! Thanks Again Jim! Vince Desco Carpentry Services, LLC

Great Service

Dan, Harold and the team at Scranton Motors are the best. They helped me get the SUV I was looking for, without a hassle for the price that worked for me. I was very impressed. I would definitely refer my friends and family to this dealer. We are very happy and satisfied customers.

Great Service!!! & Vehicles!

Jim was great with helping purchase my used car. Made the process completely easy and took care my needs quickly and ensured that everything was ready. This is the 2nd car I have purchased through them and definitely not the last! Thanks Jim! ~Mike

Great Experience

Thanks Myles. You made our car purchase easy and fast. Did not have to play the "monthly payment" game. LOVED THAT!!!!!!! The dealership was fair, pleasant and I drove away happy.

Thank You, Jim Sydoriak

It's been 13 years since I bought a new car....yes 13 years! Every car that I've owned was an Oldsmobile purchased at Hoffman's. I loved my 2000 red Intrigue, but sadly Olds no longer exists. I've been thinking about a new car for a few years, but really didn't know what to buy. I like GM cars, so wandered into Scranton motors. Jim came out to greet me and I told him that all I wanted was a car to replace what I had. He immediately told me that car would be the Buick LaCrosse. Thanks to Jim's patience we found the car that had what I wanted and what I didn't want. A few days later a drove away with a beautiful Storm Gray LaCrosse.

Sales & Leasing Professional Jim Sydoriak

My husband Jim & I recently purchased a 2011 Buick Lucerne from Scranton Motors. Jim Sydoriak was our Sales Professional and professional he was. Jim took the time to help us pick a car of our liking and walked us thru the purchase process. We wanted to give a big "THANK YOU" to Jim for making our buying experience a positive one. Jim & Barbara Shivick

Made me happy I stopped in to look

I drove 60 miles for a appointment to buy a car, 30 minutes before getting there the general manager gave the car to a friend when he knew there was someone coming for the car, disappointed I went home and decided to stop in at Scranton Motors just to ease the pain and the anger I felt. Well I am so glad I made that decision because not only did they find the car I wanted and had been saving for for years but made me feel that the disappointment I had felt previously in the day melt away. They were kind and did not dismiss the fact that this was an important event for me. They found the car I was looking for and I had it in delivered from out of state in a few days, prep and shiny all checked out for problems. Called me during those waiting days to update me.I never had to call the dealer, hands down they rank number one in customer service, From Dan in sales to Tony who did the research in locating the right one that I requested,I would not hesitate to return for a future auto purchase. I am extremely happy with the service I received and Mr. Scranton should be extremely proud of his team because they deliver the experience everyone wants when purchasing from a dealer. Kudos Mr. Scranton for having such great people working for you. Kathy G from Ellington.

Great Experience

To Scranton Motors especially Jim Sydoriak, Thank you for making our recent car lease a great experience. We appreciate your thoughtfulness, knowledge, and willingness to help us with the new technology! We also appreciate the non-pressure climate during the sales process. We also were impressed with the speedy results. Looking forward to dealing with you, Jim, and Scranton Motors in the future.

professional, helpful and efficient!

Overall my experience was great. I bought a vehicle I love, with a great interest rate and NONE of the unwanted pushy sales stuff! Richard White, my sale representative was happy to take the time to stroll the lot with me and my out of control children while shopping. I would highly recommend Scranton Motors as well as Richard for your next vehicle purchase!

2013 Buick Enclave

Jim Sydoriak was great! Very helpful as we selected our '13 Enclave.

Highly Recommend

We purchased a 2006 Subaru Baja that was traded in. From the moment I spoke with Mary and meeting with David B on the sales team, never once were we "sold" a car. Everyone treated us like family and we highly recommend this dealership to friends. No pressure, nice facilities, awesome and honest team. Thank you!

Repeat customer

My husband and I just bought our 3rd GMC Yukon Denali - the 2nd that we have purchased from Scranton. Jim Sydoriak was our salesman and he was great - not pushy, very friendly and went out of his way to tell us about the newest features that were available on the new model. He was very knowledgable about all the features on the vehicle and we are very happy with this most recent purchase experience.

Scranton Motors Management teams Makes it right!

When I first purchased my vehicle from Scranton Motors, I purchased my vehicle from NY and traveled to CT to pick it up. I was promised some incentives and was told that services were done to my CERTIFIED PRE-OWNED vehicle that I later found were not done. When I brought that information to my sales rep and certain supervisors I was told something different. Once Shaun W (Business Manger) and David Spicer (Director of Operations) got involved, and I explained my position and issues, they did everything they could to make my shopping and service experience the best I have ever had. I have absolutely no reservation about purchasing a vehicle from Scranton Motors, in fact when I am ready to purchase another vehicle I would search Scranton Motors FIRST. Thank you Shaun and Dave for making my experience an excellent one

totally satisfied

I recently was in the market for a new vehicle when i decided to swing into Scanton Motors.The staff was very professional which made the whole process of purchasing a 2013 Cadilac XTS4 a great experiance! i would highly recommend this dealership to all my family and friends!

Scranton Motors Sales Experience

On 4-30-2013, I purchased a GMC Acadia Denali from Scranton Motors and my sales professional, Jim Sydoriak was outstanding and made my experience unforgettable. He is a true professional that takes pride in customer service and Scranton Motors should be thankful they have him.

Great People

Everyone who I came in contact with at Scranton Motors showed a real professional attitude towards sales and service.

Great Salesman

Bought a 2009 Cadillac CTS from Jim Sydoriak. Jim was super friendly and not pushy. He knew all about the car and took extra time to explain all the features to me. The whole staff at Scranton Motors was friendly. I would highly recomend Jim Sydoriak and Scranton Motors if your in the market for a new or used car. Jim goes the extra mile to meet your needs.

Scranton Motor!

My family and I were in the market for a change and boy did Sean Kish deliver! We had such a great experience with him and Scranton Motors as a whole from beginning to end when I took my delivery picture and rode off into the sunset :-D. We've never met someone so dedicated and accomodating. How many people can say their sales person will text with you to keep you abreast about the his findings. We came in with a pretty solid vision of what we were looking for and Sean delivered. Actually I laugh now, because it was our vision on steroids!! Couldn't be happier and Scranton has definitely added a new repeat customer to its long list. THANKS

great experience

Great experience last month at Scranton Motors. We met Sean Kish, who helped us pick out new Buick Verano. Sean was easy to work with and there was no pressure at all. We were able to get a good trade-in and decided to lease for 2 years - kind of like a 2 year test drive. We are very happy with the car and were very happy with Sean and the rest of the Scranton Motors team. We will definitely be back when it is time to get another new car.

Outstanding Service & Salesman Myles Sattler

In the market for a new truck to replace an older vehicle we stopped at Scranton Motors and met with Sales Consultant Myles Sattler who assisted us in viewing the vehicles we were interested in. After a few days of mulling this over in our minds we finally settled on a particular vehicle and made the decision to purchase a new 2013 Sierra 4-WD truck. Throughout this entire process Myles Sattler was the consummate professional, knowledgeable, patient, extremely honest and fair in dealing with us. This experience as everyone knows is somewhat hectic and nerve racking. During our decision and purchasing making time Myles was just great and we feel very fortunate to have had him for our salesman and without question would return to Scranton to purchase another vehicle in the future. Also we would be remiss not to mention Frank and Shaun and several other individuals we encountered during our visits were very helpful and willing to assist. Unfortunately we don't recall their names but one of the gentleman we encountered we believe whose name was tony did the appraisal on the vehicle we were turning in and was also really helpful in every way. Great business and experience for us.

Waterford CT

We were looking for a pre-owned truck to tow boats. I called Matt Scranton and explained our needs. He quickly put me in touch with Jack Carpenter. Jack found us a low mileage Ford F250 in great condition. The whole process was smooth and painless! The truck is working out great! Thanks

Scranton Motors

We recently purchased a 2013 GMC terrain from Scranton and it was the best experience we could have hoped for. Dan McCann was a kind and honest salesman, Tony, Chris and Shawn all helped to make the experience one I would recommend to anyone in search of a vehicle. Their front end staff was exceptional and always so courteous every time we called. Since we were picking it up on my birthday, we even got the big red bow!!! Thank you all at Scranton for the best car buying experience. We will be back when we are ready to purchase again!

Very pleased

Recently I decided to trade in the old Malibu and figured it would be best to shop around to see what different places had to offer. I went to about ten different dealerships in the Vernon/Manchester area and had the oportunity to experience all of what dealerships close to home had to offer.. Above and beyond everyone else Scranton motors stuck out in my mind because of how down to earth thier sales staff were and how well they could accomodate my needs. They didn't try to push me into something I wasn't interested in and that was really important to me. Not to mention how knowledgable my salesmen was made it very helpful in finding what I need in terms of power, handling, and gas mileage. Over all I was very impressed

Scranton Motor Review

I recently leased a new 2013 cadillac ATS from Scranton Motors in Vernon, CT. I worked with Matt Scranton as well as Dan McCann. Both individuals were extremely informative and made the overall process a memorable and exciting experience for me. I would highly recommend going to Scranton Motors when considering leasing/buying a vehicle.

We brought our 2007 Suburban last year from them. Our...

We brought our 2007 Suburban last year from them. Our salesman was David Beazer who was a very kind person, which made our experience very comfortable. We had a little misunderstand a first but we were able to work things out.And John in the service deptment went "above and beyond" our expectations when it came down to making repairs and replacements of the things that need attention.We bought a Yukon from them about 8 years ago and we had a good experience with them so we thought we'd try them again. I can't speak for anyone one else but I'll tell you. Just from the service department alone, (which is one of the most scariest parts of purchasing a used vehicle), I would definitely recommend them to anyone! Go by and see them they've got some of the "best" used vehicles out there! Trust me we've been around and we'd go back to get our next vehicle from them.Oh I just wanted to add, we even had to call the owner and tell him that "this is the best service we've ever had since we've been buying cars!" Period! Again go and see what they've got I think you'll be please with what you find!

Hands down, nobody beats Scranton Motors!!!!!!!!!!

We just purchased a new GMC Sierra from Scranton Motors on Saturday. Once again, just like every other time we have bought a vehicle from Scranton Motors, everything went perfect! There's not a dealer around here, or anywhere else for that matter, that can touch the level of customer satisfaction that Scranton Motors offers. They found the truck we wanted, had it at the dealership within days, and beat every other dealerships bottom line on price. They offered us the most on our trade-in, and it was a hassle free, no pressure transaction. I can honestly say, this being the 6th vehicle that my wife and I have bought over the years from Scranton Motors, that the service just keeps getting better! I recommend that anyone looking for a vehicle, new or used, to contact Scranton Motors. Even if they dont have the vehicle you are looking for, they will find it for you and get it-quickly! If you want a no pressure buying experience, in a relaxed and professional atmosphere, then Scranton Motors is a must! Thanks again Sam, Dale, Shaun, and Matt!

Great dealership

I purchased a 2008 Cadillac escalade EXT at Scranton Motors. My salesman Myles did a wonderful job putting this deal together. I would definitely recommend this dealership to my family and freinds.

No Comparable Car Dealership in Connecticut!

When you're looking for a vehicle, especially a used one, you really have to be able to trust that the dealership you are working with is ethical and has your best interest at heart. Scranton Motors was that and more! I went in with my husband (who is always skeptical of sales people and their intentions) looking for an SUV with more size, power, and overall options than our current crossover SUV had. As a firefighter, I am constantly responding to calls in my personal vehicle. I was assured that they would not only give me a wonderful competitive price on my new vehicle, but they would also transfer my blue lights from one vehicle to the other. Sure enough, we were able to find the PERFECT vehicle for us at Scranton. Their team worked to find us a 2006 Buick Rainier with all of the features we were looking for! The level of service from their staff as a whole was like none I had ever received. I felt confident with my purchase, as did my husband. We will absolutely return to Scranton in the future and recommend them to our friends. Special thank you to David, Jackie, Tony, and Shaun for their diligence in helping us find the newest addition to our family!

Topnotch Dealer

Tremendous aide in selecting and purchasing a new vehicle. from styling, color and price. I would always refer Scranton Motors for new and used purchases as well as their Service and Sales Departments. I look forward to keeping my association with Scranton Motors in the future.

2012 CTS

Leased a new 2012 CTS from Scranton Motors this past July. My salesman Myles Sattler was knowledgeable about the vehicle and very professional. Overall the entire process was a very positive experience. I would do business with these folks again.

Customer Service at it's best

I got my last two vehicles from Scranton, and plan on continuing to purchase the rest of them as we'll. They have also handled all my service need in a profesonal manner as well. I have piece of mind that no matter the issue they will take care of me in a timely manner and wool be done right. Thanks for everything I'll be back soon.

The Perfect Match

I just had the best experience purchasing a car at Scranton Motors! My sales consultant, Jim Sydoriak, was excellent!! I initially went to Scranton Motors to look for a 2-3 year old used GMC SUV. When I didn't see any, I started to look at new SUVs. Jim spent the time to find out what I was really looking for in a vehicle and didn't try to sell me the most expensive vehicle or something that wasn't a good fit for me. I ended up purchasing a new GMC Terrain and couldn't be happier. It's everything I was looking for! The entire experience from the time I was looking to the time I picked up my car was great.

Scranton Motors is an A+ dealership...

I had a great experience purchasing a car from Scranton Motors. I found a car that I wanted online and I visited the dealership. I worked with Myles Sattler who was very helpful and knowledgeable. I purchased a Cadillac Escalade. The sales process was easy and they showed a lot of interest in meeting my needs. I also traded in a vehicle and that process went well too. I also had a sunroof put in after I purchased the vehicle and they did a GREAT JOB on the sunroof. Overall the facility was clean, everyone there is very customer focused and it's a place that I will continue to work with whenever I'm in the market for a new car. Great team and great experience.

Great Experience

Went to Scranton looking for a used SUV with low mileage. Did not buy a car from them yet had a GREAT experience. I worked with Jim Sydoriak and Tony (used car sales manager) and they were both outstnading. Jim called back when I had called him, helped try to find a fit for me and my family and was open and honest about what was available. When we were interested he worked with Tony and they came up with a very fair offer. The only issue was the car had slightly higher mileage than we wanted. Would recommend Jim and Scranton for anyone looking for a GMC or a Cadi.

2012 Regal GS & Jim Sydoriak..

So what can i say about Jim Sydoriak...well how about the fact that i have purchased 4 vehicles from Scranton with Jim as my salesman and with every purchase the experience gets increasingly more phenomenal...from day 1 that i walked into the dealership Jim,Matt,Sam and Shawn have all been incredible...there is no other dealership for this guy or salesman...in fact salesman is to bland of a title for Jim...id like to call him an A.S.S. ...thats short for Astonishing Sales Specialist!!...sorry buddy had to do that for Sam and Shawn!!!...seriously though if your looking for the most pleasing car buying experience then go see these guys...JUST WATCH OUT FOR TONY HE LIKES HUGS AND MAYONNAISE SANDWICHES!!!...jk

2012 Buick Lacrosse Lease

Jim Sydoriak took me through the leasing process and he did his job very well. This was my first least ever. Jim went through all the leasing details very thoroughly and patiently answered all my questions. At no time did I feel pressured in any way to accept the leasing terms. In the end, I had a pleasant experience and left with a contract which satisfied me completely. I recommend Jim unreservedly.

The service department at Scranton motors is always the...

The service department at Scranton motors is always the worst experience. The service people are rude and don't care if you leave there happy or not. They just dismiss your complaints and don't even try to do anything to make you leave there happy. There's not many dealerships around, but very soon if things go back to how they were before, Myself as well as a group of my friends will be open to traveling as far as we can tolerate just to get away from this place. The only saving grace there seems to be to this terrible dealership is a new female, who I believe is a manager. After sitting and waiting for a simple oil change for 2 hours and being late for my appointment and having my entire day already ruined I was extremely upset and voiced my displeasure to the service person i was dealing with. He just kept apologizing with no emotion, trying to ignore what i was saying altogether and not trying to make me happy at all saying "well things happen there's not much I can do about it" I said yes there is something you can do about it!! This is ridiculous I am never coming to this dealership ever again! You have no concept of how to treat a customer, and I was over charged and charged for something I never authorized or signed for either! All this gentlemen said was ok and continued stapling my paperwork. Again voicing my dissatisfaction with the entire situation a young blonde woman i believe her name was karen who was the only person that appeared to be a manager, overheard how upset i was and stepped in immediately apologizing and took over. She then said something that in all the years I've been there that nobody had ever said. That she values and appreciates my business and does not want me to leave unhappy and wants to do whatever she can to make things right for me!! Oh my god! Finally they got somebody that is an actual manager and knows how to treat customers and fix things! I repeated to her my displeasure with the whole experience and she listened and actually cared. She then said that for my inconvenience and the unpleasant experience that she would take care of my bill. I then asked about the courtesy inspection that I'm told is done at every visit so I can see what the condition of everything is in or if I have anything I need to plan for soon. Seeing the gentlemen I dealt with never went over this supposed courtesy inspection and I never received a copy of it. So she apologized and printed it out for me and went over everything with me and the repairs I would need soon, which I would have never known seeing I wasn't even given this paper or advised on anything! That's dangerous! Again the female manager apologized and assured me that changes will be made and that she is going to do everything in her power to fix things so that I won't have an experience like that again and that she wants me to return to the dealership and to be happy with each and every visit. My god, they finally have somebody there that knows what they are doing and knows how to treat customers, i can't believe it. She even walked me out to my car and opened my door for me!! I was going to leave and never come back again and tell the few friends I have that are customers as well to never come back! At the end of my experience my mind was changed and I left happy and will tell my friends ( who haven't had many good experiences either) that things are finally changing for the better and I will be more than happy to return to the dealership as long as she is there! It was a pleasure to deal with her, thank you!

Great Customer Service - Jim Sydoriak

I recently went to Scranton Motors looking for a car that gives a very smooth ride since I have trouble with my back. The dealership allowed me to drive several cars and allowed me to drive each car for a long period of time. I bought a 2011 Cadillac DTS and Jim Sydoriak assisted me with the buying process. Jim gave me great customer service during this process and then walked me through all the features of the car. Thanks, Jim, for a great experience. Marge Kniola

Purchase 2012 Buick LaCrosse from Scranton Motors

I dealt with Jim Sydoriak. He is an excellent Sales Representative. His services were performed to my complete satisfaction, as were all other services by Scranton employees.

I heard good things.

My wife and I had heard several good things about Scranton Motors so we began taking her 2010 Terrain there. My preliminary search for a new truck took me there. All of the dealings that I had with each staff memeber that I encountered made me feel like a highly valued customer. I got the truck that I wanted at an incredibly reasonable price and got a very fair price on my trade-in. I look forward to a long relationship with Scranton Motors.

New Truck

I have purchased many cars from many dealers and this was by far my best experience! From the time I called until I picked up my new truck they were great. My sales professional was Jim Sydoriak. I met with him and he was very accommodating with NO pressure. He understood exactly what I wanted and made it happen. He was very knowledgeable. Highly recommend Jim.

Great Salesman!

Jim Sydoriak was a great salesperson to work with when we leased our new Cadillac at Scranton Motors. He was extremely patient answering our numerous questions when we picked up the car and actually spent 2 hours doing so! He went through connecting our phones to Bluetooth step-by-step and never made us feel rushed. We would highly recommend seeing him for your next purchase or lease.

JIM SYDORIAK

Thank you for all the assistance that you have provided me in acquiring my new vehicle. the 2009 pontiac g6 from scranton motors.

Jim Sydoriak

Jim Sydoriak at Scranton Motors was the best experience I have ever had purchasing a car. He was very low pressure and easy to deal with. I would highly recommend Scranton Motors and especially Jim Sydoriak.

Great experience

I was in the market for a used car and didn't know where to begin. I began the search online and found a vehicle that was nearby, however, after pricing and so forth the vehicle didn't fit in my budget. After working with Jim for over a week and finding solutions, I was able to finally take home my used Nissan Altima. Jim was a pleasure to work with. He had a lot of patience and really cared about providing exceptional customer service. I will definitely recommend Scranton Motors to friends and family and tell them to ask for Jim Sydoriak!!!

Couldn't be better

It was the first time in many years of buying/leasing cars that the process was a pleasure. Dale my sales man and all of the other associates could not have been more helpful and pleasant

Great experience! Will definitely recommend!

Jim Sydoriak was such an incredible help! He was so thorough with every detail of the car and the purchase process and was very patient with any and all questions. Overall he and the staff at Scranton are what make it such a fantastic place to purchase a vehicle.

Once again I would not go any place else!!!

Not sure how Frank recognized me after the year or so it has been when I walked into the show room. Even though it was not a nice "clean" deal you handled the "situation" professional and made us once again know why we keep coming back. Please know that even if things did not turn out the way they had, I would still be saying the same thing. You were wonderful, caring and went above and beyond. We counted last night, thinking this is the 7th or 8th vehicle that we have purchased from Scranton. Only left once and was unhappy as soon as we did. I would gladly fill out the survey as I have nothing but EXCELLENT things to say about you and Scranton.

A wonderful experience

My salesman was Harold lawson. He was wonderful in whole process of me purchasing my new Cadillac. Shawn handled my finacial paperwork and was very knowledgeable. All in all Scranton Motors is a wonderful dealership an i would recommended to all

A wonderful experience

My salesman was Harold lawson. He was wonderful in whole process of me purchasing my new Cadillac. Shawn handled my finacial paperwork and was very knowledgeable. All in all Scranton Motors is a wonderful dealership an i would recommended to all

buying a car

these guys are great . they helped us alot with getting the car we wanted and getting the right lone . real frendly people . if your looking for a car there the ones to go too . thanks guys

Fergie

i had a good experence at scraton moters. Dave Baeza was very helpful in helping find the right car i was looking for.

Jim Sydoriak and Scranton Motors

This is our second purchase from Scranton Motors and both times we have used Jim Sydoriak as our sales consulatant. We have been extremly pleased with both Jim and Matt Scranton's customer service, grattitude and willingness to go above and beyond to get us what we want. We will definatly continue to use and reccomend Scranton motors and Jim as a salesman. Sincerely, Jocelyn &C hris Thompson

Great buying experience

I took delivery of my new Cadillac CTS today at Scranton Motors. Sales Consultant Carl Lees did an exceptional job in handling the entire sales process in a friendly, professional and customer focused manner.

High Honors to Scranton Motors!

We recently purchased a 20007 GMC Sierra pickup truck from Scanton Motors, our salesman Jim Sydoriak was truely the best car salesman we have ever dealt with. He made the whole process a pleasant experience.We went back for a couple service problems and Scranton service department was just as helpful, and addressed all of out concerns and fixed all of our problems. I would recommend Jim and Scranton to any one looking to purchase a new or used vehicle. Ray & Joan Zaugg

Great Place to Buy a Vehicle

Jim Sydoriak of Scranton Motors is truly a professional and made our experience purchasing a 2010 GMC Sierra an absolute joy. Jim went out of his way to arrange the test drive of the truck and helped immensely with the financing of the vehicle. My wife and I were treated fairly with both the price of the new vehicle and the trade in allowance on our old SUV. I would recommend Jim and the entire Scranton Motors team to anyone looking to purchase a vehicle.

Art's delema

What to do when you had just bought a used sport type car and because of back problems you can't get in or out of it without pain.Well I when to Scranton motors in Vernon. I was greeted by Matt Scranton,he said I will do my best to resolve your problem, and he did. I was put with Jim Sydoriak.Jim serched the whole yard to find something that would fit our needs and pocketbook.This man drove it to my house to make sure my wife could drive it also. Jim took care of everything.He explained things so you could understand.I was extremly happy with the way he turned my problem into an unpainfull sucess.Hopefully Jim is still there in six years for my next car. Thanks Jim It didn't hurt as much as I expected.Now I know why Scranton Motors is around in these tough times because of people like Jim, Val and Matt. Thanks again Art

Excellent Service

Last week my husband John and I had a problem with our Buick Enclave, and brought it in for service. Having many years in customer service at times I can be very critical of what I expect as service, I have to tell you the service department Tony and his co workers were just outstanding. We did not original purchase our vechical here in CT, and were a little nervous on how service would work out. The honesty and integrity of GM and Scranton Motors has made us feel confident in our decision to continue to buy GM. thank you all for your wonderful work and customer service.

My" New " Used Envoy Buying experience was GOOD!

I just bought a new Envoy yesterday, after looking for a looonnng time for a good used car, (and nearly being bilked by one dealer who tried to sell me a car with 183,000 miles on it according to CARFAX while the odometer read 76,000!) Finding Scranton Motors and dealing with Jim Sydoriak was a breath of fresh air. Everyone at Scranton was helpful, (thanks, Val!) and really nice, and the whole process was smooth and pleasant.

Jim Sydoriak is amazing!!

This was my family's second vehicle from Scranton Motors and both times Jim Sydoriak was our salesman and let me tell you...he gets the job done so effortlessly and without a long painstaking process that other dealerships put a customer through...Jim and Scranton are an A+++ matchup for anyone that wants a high quality new or used vehicle with a painless buying process...Thanks so much again

Look up Jim Sydoriak at Scranton Motors

Picked up my new vehicle tonight and I wanted to comment that Jim at Scranton made the process easy and enjoyable. No high pressure, knowledgable about the product and spent the time to understand what I was looking for and found a match in less than a week. Best car purchasing experience I ever had - I highly recommend Jim the next time you need a vehicle!

Great place

This was the best dealership I have ever been to, not pushy and very helpful when purchaseing a vehicle, would buy from them again, special thanks to dan and the rest of the crew for getting what I was looking for. Lou

Another great purchase!

I just bought a GM certified used 2009 Chevrolet Impala SS from scranton numbers. This would make the 4th car my family has purchased from the dealership within the last 4 years. As always I received great help and service in all the areas. Thanks Jim for making the expirience a great one as usual. Thanks again Sincerely, Matt Abrams

The New Edition

From the minute we walked on the lot to the delivery of the vehicle we were going to purchase everyone was very friendly and understanding of our needs. Frankie and Matt along with Shawn and Val made us feel at ease about our purchase. There was no pressure what so ever on anything we didn't need and everything was explained clearly. You feel like a member of the family enviroment they have going on there. What a wonderful experience!!!

Used car sale made easier-

Scranton motors was quick to help me through my first used car sale. The employees were polite and respectful throughout the process making the big purchase a lot easier on the buyer. Thank you!

Buying my truck

Jim was very friendly and willing to help us and work with us to buy my GMC Canyon. He was very patient and understanding in what i was looking for. I would recommend Scranton Motors and Jim to a friend or relative!

Buying my truck

Jim was very friendly and willing to work with us in buying my GMC Canyon. He didnt pressure us, he was very patient. Im glad we had Jim as our salesman and we would recommend Scranton Motors and Jim!

Best Mechanics Around!

Had to write a letter about our most recent visit to Scranton Motors. I own an 08 Chevy Cobalt SS Turbo and just hit 48,000mi. I have had Scranton work on my vehicles many times before. This time was a little sad for me. My car died on the side of the road and left us in the cold over last weekend. I had it towed into Scranton of course. Monday I stopped in to get a few things from my vehicle. I get clearance to walk into the mechanic bays to find my baby, with blankets on it, up on a lift, no front tires, and my motor in a couple of pieces.(so nicely organized) After the shock of seeing the inside of my motor, the mechanic Jim Beudreau (not sure if I spelled that correctly) quickly assured me that everything would be okay! My timing chain had snapped :( Doing a few other unmentionable things to my motor. The Service Manager, John Avery, made sure that GM would cover this as I have just passed my warranty coverage, but had the timing tensioner replaced at 30K, and it had continued to make noises. After a few days, my baby back in my hands. I couldn't be a happier girl! They ended up replacing all the timing chain parts, valve guides, head gasket, had to take the oil pan off due to broken parts making it inside there. I also had them replace the serpentine belt, a couple tires, and do an alignment. I walked out of Scranton $400 later and the happiest I have been with my vehicle in a long time. What makes this not so great experience with my vehicle, a pleasant one is the wonderful mechanics, managers and family down at Scranton Motors. I wouldn't recommend anyone but them to care for and take care of your car. A HUGE thank you to our mechanic Jim, you made our car run better than it has in a long time. I cannot even imagine all the time and work you put into her, and it will never be forgotten. Thank you again everyone involved! We are for sure Scranton For lifers! Estelle & Jarrod Percoski

I purchased my brand new vehicle at Scranton Motors in...

I purchased my brand new vehicle at Scranton Motors in December of 2011. I dealt with Matt Scranton and he was attentive and responsive to my purchasing needs. matt showed he cared about my purchase experience as he went over every detail of my paperwork, the features of my new vehicle and he personaly went with me on my orientation drive. The promised me an exceptional experience and they delivered a new car and the EXCEPTIONAL experience. I sent in my CSI from the manufacturer and answered COMPLETELY SATISFIED! Marion took the time to explain all financing, terms and all value added bonuses they offer at the finance department. I took some of the products but not all as I am covered by some of my own insurances yet Marion was patient and a joy to deal with.I was introduced to the service staff and they even booked my first FREE oil change. It is nice to know that Scranton Motors cares enough about me to ensure I have a contact in service that is just as caring and professional as the sales team. Tony congratulated me on my new car and expediantly booked my appointment asking me for my email address for my reminder notification. Awesome al around service!Way to go TEAM SCRANTON!!!DSE

I have been very pleased with the Sales and service...

I have been very pleased with the Sales and service provided me in the past two years.I would recommend Scranton Motors to anyone who needs either Sales & Service.My recent experience when purchasing my 2088 Sierra demonstrated to me that Scranton Motors believes in both honesty and fairness.