Scott Robinson Chrysler Jeep Dodge Ram

Jeff Azar is the most honest Jeep salesperson!

Sergio likes to shop, I mean look at EVERY dealership and what they have over a long period of time. Jeff Azar was the most honest salesperson of them all. He knew what Sergio wanted and found the car for him. We were amazed with the lies from the other dealers.

great customer service Jaime Serrano

Very helpful. Very professional. Cool guy. Thank you so much for helping get my challenger rt.

Excellent service!

Rudy went the extra mile and personally took care of my emergency battery problem. I was in and out in no time and didn't even have an appointment.

Great service

Friendly knowledgeable service, was the foundationOf my experience at Scott Robinson. I was made to feelVery comfortable. All around excellent service.

Great experience, excellent service.

Friendly staff who took the time and effort to find out my needs. Willingness to work with the customer to make a deal. Excellent service in the delivery process.

No pressure

The salesperson JT was not high pressure and was very helpful. Most everyone involved in the process has been helpful and polite.

My Car Buying experience

Jeff was an outstanding salesman and went out of his way to make me feel important and not pressured. He treated me like family and has followed up a few times to be sure I am happy and if I need anything.

great service and deals

Everything was done fast and did not have to wait. And when i got there thisperson came to me to greet me

Great Service

How quick I got my car back, bought my car and have had it in several times for service. Very pleased!!

great experience

all my questions were answered with details. took time to explain all aspects of my purchase. took especial care that I understood everything about my car. Checked in on me days later after purchase to ensure all was well.

Great Service

The oil change took less time than expected. I didn't need an appointment. David Sanchez was professional, courteous, knowledgeable. I would highly recommend going there.

Great sales process

it was easy to do business with the dealership. The sales people were nice the cars was ready on time.

Great Service

All around good experience. Sale person was fabulous. Everything went smoothly and I was in and out in no time.

Friendly and fast

It was easy to get in and out for the quick oil change and tire rotation. Everyone was friendly and helpful. The service was very efficient. I'd recommend this dealer to my friends.

Good service and friendly advisor

Wait period always as advisor says and quality of service is always good.In addition, the people are all friendly and helpful.

Great Customer Service

My sale a Representative Ben stayed in communication with me all times and was well organized. I did not feel pressured to buy the vehicle. The process and paperwork transaction was fast and easy.

Service dept repair on Bluetooth

The service person was on point and was very helpful and professional. He was able to get me a rental super fast and the turn around time to fix was less than 48 hours

Service Department Visit

Team members were professional, couteous and friendly. Vehicle was returned in a timely manner. Otherwise, nothing special worth noting during my last visit.

Great service

Super easy. Had everything ready when I got there. All I had to do was just sign. They know how to give a good deal

Average Experience

After making an appointment to bring my car in, they still didn't even look at it until 24hrs later. What's the point in an appointment? The Courtesy Driver was very friendly.

Great customer experience

The staff at the dealership is very friendly and they helped me in getting a better deal. they were very professional and friendly.great attitude and made the process very easy and understandable. appreciate all the help I got from Scott and Rene. those guys are superstars.

Excellent Car Dealership

Ben Behin was especially nice, helpful, friendly, personable, and patient. He was very accommodating and made the experience so pleasant. Louis, the finance manager, was also very nice.

Friendly Salespeople

The salespeople. This is the second Jeep I've purchased at Scott-Robinson and both times I've found the salespeople most friendly and accommodating to any questions.

Good Deal

Easy sale, competitive price. If you are financing make sure the salesperson informs you correctly on hour your financing works and is not just a person who plugs in numbers to the computer and whatever comes out that's all he knows about.

I came in for a repair

I came to Scott Robinson to have my PT Cruiser repaired. While there I went into the Showroom where I met Ben. Although I did not know if I wanted to repair my car or purchase one, Ben was very patient, showing me both used and new cars. When I saw the Chrysler 200 he worked with me so that the down payment, purchase price and percentage rate were what I was looking for. Everywhere I go people admire and ask me about my new car and I am proud to tell them "Its a Chrysler 200 from Scott Robinson on Hawthorne Blvd. Ask for Ben.Linda Fariss

Great Customer Service

I have continued to be impressed by the great customer service that takes place at Scott Robinson everyone is doing an outstanding job.

Great service

My salesperson was very helpful. We told him what we were looking for and he found exactly that. We also explain we did not have a lot of time to sign documents and could they be ready when we got there. They were GREAT job

Great service, but bathroom need a lot of improvem

It was very positive, sales person tried every they can to get me the car I wanted. Finance staff did his best effort to let me go with the car on the spot.

Fair and fast service

quick check in and very professional service manager, job completed on schedule, and I was notified when completed. And well organized

Jeep Warranty Work

Service department was very helpful and addressed my warranty concerns. Also, I had no issue getting an appointment within at week.

Service writer was polite & courteous.

Dealer could not follow through with my work request now that Fiat/Chyrsler has implemented new procedures. Work is pending. I was able to video the reported problem and (lucky for me) replicate the previously reported problem in front of the technician & customer service writer. Delays on getting work started.

Great service

I liked how they made sure I got what I needed without making me feel uncomfortable being that I'm a first time car buyer. I also like how they made me feel personal and not like I was just another sale.

Great service and friendly people.

The people were all great and friendly. After viewing a few vehicles Wendy and Marcos finally helped me find the right Truck. I have always been a Truck Man and in this Ram 1500 I feel safe and secure. It has great size and is very comfortable on a trip. The sound system is very important to me and this vehicle has one of the best I have ever heard. The size of the Cab enhances this even more. Great base as well. I had always been a Ford owner, so this was my best fit of the vehicles on the market today. The Fords I tried just did not feel as comfortable or as roomy. Thank You Scott Robinson Chrysler Dodge Jeep Ram.

Thanks Tony

Thanks TonyTony got me all the paperwork overnighted to me quickly for me to sign so the deal could be done quick. He also, provided me with shipping company info, so I could get my vehicle shipped for a better price.

Great service

My sales rep kindly assisted Me when I requested help attaching the front license plate on my new car and offered any additional help in the future

New Durango

The customer service was great from the salesperson to the finance person. The options were explained, and the warranty perfect.

Will Lie to your face just to make a sale.

In early 2014 I was looking to get out of a lease on my daily driver 2013 Impreza and either replace it with a new v6 challenger lease or find something on my own that had more power. Scott Robinson Dodge in Torrance keeps sending my flyers offering to buy my 2010 Camaro for over Blue Book value, whether I buy a car from them or not, so I figured, why not, lets throw the Subaru at them and see what they say.I called the dealership to see what their policy on taking over a lease was. I was directed to the internet sales manager, Steve Ponser who mentioned they could definitely get me out of my lease of a 2013 Subaru Impreza and in to a new vehicle. I reiterated to Steve that while a good enough deal may interest me, I may also very well simply just want to get out my lease and not replace it as I have another car. He said no problem. When I showed up at the dealership, I explained my situation to Steve that I did not really need my Subaru anymore and I did not want a direct replacement. I was willing to take on a new lease only if I could get a car with higher horsepower while not paying too much more a month than my current lease (about $200). Steve seemed optimistic thinking we could make a reasonable deal, potentially on a v6 challenger. Turned out the lease payments would be almost double my Subaru's so I passed on it and simply wanted to get my car appraised.After the appraisal, Steve told me they would be willing to match what was owed on the car but that would simply leave me walking away with nothing (I had no issue with that) but that it would be a better deal if I were to buy or lease something because then they could through another $600-800 towards a down payment. I said I understood but getting a new car simply didn't make financial sense so I would be fine with them simply taking over the car, even though what they were offering/what I owed was $500 less that the Kelley blue book trade-in value.This is where the dealership failed me. Steve seemed visibly uncomfortable at this point and asked if we could do it tomorrow morning, which seemed strange. I was offering them a car at below trade in value, let alone retail, so they stood to make a profit... why delay? Sensing something wasn't right, I asked for a written offer. "We don't do that", Steve said. What? A dealership doesn't give written offers? So I ask to see the manager that supposedly green-lit the offer on my car. Steve told me I cannot go in to the office so he will instead bring the manager out. A couple minutes later he comes out and has the audacity to tell me that the manager does not have time to talk to me. Seriously? The manager cannot be bothered to talk to me? That kind of service is abysmal. He then explains that he doesn't know if they can take the car for that price, despite the fact that not 20 minutes prior, he already told me they would take it, if I would buy/lease another car. This is where the lying begins:First Steve tries to tell me that they do not stand to make a profit because the state of California mandates a minimum of $2000 worth of reconditioning to be done to any vehicle before it can be resold (no such law exists). I ask what kind of reconditioning? By his own admission, the car, with only 5000 miles on it, is perfect. Steve tells me, "Well, we have to wash it". I'm no mathematician, but I think that equates to a $2000 car wash...When I call him on that, he then moves on to saying that my buyout price from the lease holder (Chase) may be different than what theirs would be. He explains that Chase does not want them to buy the car because if I were to sell it to Scott Robinson and buy a new car from Scott Robinson, Chase would not get the new financing so they will charge the dealership another $2000 extra for the buyout. If this sounds ridiculously illegal to you, it's because it is and Chase has no such policy. Amusingly, in this half-wit, absurd explanation, Steve contradicted himself in that he actually would be willing to take the car if and only if I also bought another car from him, invoking his imaginary extra buyout fee.I call him on this as well, telling him that is not legal and Chase does not do this. At which point, after going to his manager again, tells me that the manager just called the fleet manager (seriously, how many managers do these guys have?) and the fleet manager felt he could not sell the car because it was a manual.Now. Let me be clear. I do not care if the dealership's policy is simply "We won't buy your car unless you buy one of ours". Fine. Let's talk business. If we can make something work, great. If not, no harm done. Instead of just flat out telling me this, though, they instead decided to waste an hour of my time, insulting me with the most ridiculous nonsense ever to be passed off for the truth. Why waste my time? Why insult my intelligence? When I ask "Will you take my car if I don't buy one of yours, like the ad you sent me said?" just say no. Done.Regrettably, I must caution anyone looking to buy any Mopar to stay away from Scott Robinson. While their Body Shop at the Honda branch just North is excellent, the Dodge Sales branch is severely lacking not only in ability, but also common decency. I will be looking to replace my girlfriend's Jeep soon, but I will not do business with these people. Not only have they failed as a dealership, they have failed as human beings; unable to extend even the most basic of human courtesy.

Fast and easy service

The no appointment express line is great. Service advisor was extremely friendly as was everyone else. And it was done on time as promised.

Scott Robinson Jeep Car Buying Experience

The sales person was very knowledgeable and took the time to go over all of the vehicles features and demonstrated many of them. It helped me decide on purchasing the vehicle.

great service, friendly people, clean facilities.

I was really impressed and how hard the person that was helping me worked on getting a really good deal for me go get a new car even though I was negative on my trade in.

deal done right

I was very clear on my objectives for the deal that I wanted and Luis was able to deliver without hesitation.

Overall Great Experience

Overall great experience! Work was well done and completed earlier than expected, the representative was well informed, clear with his explanations of the work, very polite and eager to assist. Well done!The whole appointment was handled in an efficient manner and a timely schedule. We were told how long it would be before the car would be ready and it was ready earlier than we expected. Your representative was very good at his job, very informative, and very pleasant and polite. Great time was had by all.

Recall

Recall. Plenty of advance information. Arranged appointment with service manager personally. Everything went smoothly and I could pick up my Jeep as planned.

The service was great and excellent service

The staff was friendly and the car sales person was excellent his name was Jeff he presented a positive attitude and reassured us that we would be able to purchase a car.

great service

Sales person was very respectable, listened, and got me the car I wanted. With a deal that I feel worked out for everyone.

Warranty repairs, slow.

Every time I go, I need parts. The parts are never there. I am told they will be in, in a week. The week goes by and no call. The next week goes by no call.

Great Fast Service

I liked how Rudy, the service manager helped me while he was on his lunch. He took his time to help me instead of making me wait until his lunch was over and that meant a lot to me

My Jeep experience

Our salesman Ben was very nice, patient, and answered all of our questions. I would definitely go back and buy another vehicle with him as our salesperson!

Excellent service, clean facility

The sales rep was very courteous and friendly and also knowledgeable of the vehicle. I will definetely refer others to buy from dealership.

Fast Service

I like that I was greeted at the gate and instructed where to go I did not have an appointment I only needed an oil change, etc. the young man assisted me with my coupons gave me my work order and walked me to the waiting room.

Wonderful Service

Everything went quickly and we were done in no time. They even volunteered to put on our license plates when we received them.

Good servive

Work was completed on time as stated when I arrived. I was told the work on my car would take 2 hours and it was finished two hours.

PLeasure to deal with

salesman was low pressure, very informative, easy to deal with. whole process was great. dealership great about A minor fix required after purchase.

Good service.

Jeramy Battat, Service Manager, is always very polite and knowledgeable. I did business with him for years. When he changed locations, I took my PT Cruiser with him

Service at Scott Robinson Chrylser

My Service Person, was the best! Told me what to expect and followed through. Kept me informed of what work needed to be done to my car.,My Service Person, was the best! Told me what to expect and followed through. Kept me informed of what work needed to be done to my car.,My Service Person, was the best! Told me what to expect and followed through. Kept me informed of what work needed to be done to my car.

Convenient scheduling, friendly employees.

I was able to drive in at my convenience for an oil, lube and tire rotation and wait while it was being done.

Good fast service

I like the way they took me in without an appointment, and finished my jeep on time. I really like ads or specials for certain services, it gives me a cost savings, and I can have other services done.

Great service. Very helpful

I really liked and respected the sales person as well as the sales manager. I also liked working with the finance manager. I forget her name but she was very knowledgable and helpful.

Great service

Well I brought my car in for an oil change and for them to see why my car would not start sometimes. I was told by a service advisor that the car could be fixed but it wasn't under the extended warranty because my warranty said I had to take it back to where I bought it to get it fixed. To make a long story short they fixed my car and I got the 4 oil change package and they worked it out under warranty. I payed my deductible and now I won't go anywhere else. The manager, I think his name was Brian is awesome.

Excellent service

The sales representative (JT) was very friendly, knowledgeable and helpful.

Good service and facilities.

1. Being able to make an appointment and having service perform expeditiously.

Refuses to honor gap insurance refund

Valerie Gower refuses to honor my Gasp insurance refund. We purchased a Challenger SRT8 from this dealership 2 years ago. I had it refinanced in May 2014. I contacted the dealership on getting a refund for the gap insurance; which I have done and received with every car I have ever owned. Valerie Gower (Finance Manager, email:vgoweratscottrobinson.com phone:(310) 542-0900 Ext. 7716) told me it would be a two month process to get the refund. Every 2-3 weeks I would email or call her. She would either ignore the communication or say it was still in process. . Once I called her twice on my cell phone but the phone was not answered. I borrowed a friend's phone and she picked up. This woman is lying and unprofessional and rude for absolutely no reason. One email Valerie Gower sent me included the phrase complete for immediate processing. I think immediate means within a week, two at the most in terms of business days. Last month Valerie told me that she does not have anything to do with the gap insurance refunding. It is done by another woman, who doesn't speak to customers so I am not allowed to contact that other person. I have not done anything to warrant this treatment! What I am asking for is legal. I gave Valerie Gower every document she asked for. It is now October. A 2 month process has become 5 months long with absolutely no explanation. I have never had a gap insurance refund take more than 3 weeks. I am starting to think that when she receives the gap insurance refunds for customers that she is pocketing all the money. There is no other reason why she would be avoiding me. This is my first time speaking out and stating my displeasure in my treatment. It is unacceptable and I completely undeserving of this "customer service".

Valerie Gower-Finance Manager steals customer $$

We purchased a Challenger SRT8 from this dealership 2 years ago. I had it refinanced in May 2014. I contacted the dealership on getting a refund for the gap insurance; which I have done and received with every car I have ever owned. Valerie Gower (Finance Manager, email:vgoweratscottrobinson.com phone:(310) 542-0900 Ext. 7716) told me it would be a two month process to get the refund. Every 2-3 weeks I would email or call her. She would either ignore the communication or say it was still in process. . Once I called her twice on my cell phone but the phone was not answered. I borrowed a friend's phone and she picked up. This woman is lying and unprofessional and rude for absolutely no reason. Last month Valerie told me that she does not have anything to do with the gap insurance refunding. It is done by another woman, who doesn't speak to customers so I am not allowed to contact that other person. I have not done anything to warrant this treatment! What I am asking for is legal. I gave Valerie Gower every document she asked for. It is now October. A 2 month process has become 5 months long with absolutely no explanation. I have never had a gap insurance refund take more than 3 weeks. I am starting to think that when she receives the gap insurance refunds for customers that she is pocketing all the money. There is no other reason why she would be avoiding me. This is my first time speaking out and stating my displeasure in my treatment. It is unacceptable and I completely undeserving of this "customer service".

Accomodating, personable, knowledgeable...

Accommodating, no pressure sale. Personable sales person made me feel at home. And, from what I see, I got a great deal without argument or attempt to up sell something that I could not afford. I knew what I wanted and got it... plain and simple that is the type of treatment all customers expect but so rarely get.

Wonderful service!

My husband and I had not been 'car shopping' for many years and was not really looking forward to it. We couldn't have gotten a better sales person, Ian, to help us. He was very attentive but not pushy. Mostly, he listened to what we were saying and what our needs were. I cannot tell you how happy we are with the vehicle. I love driving it!

Great service

I was able to get a recall fix completed during the same visit, instead of having to get on a waiting list.

Engine Trouble, but great service provided

Rudolph in your Service Department was very helpful to me, and assisted me through a surprise engine replacement that was costly and more than I anticipated I'd have to pay to fix my car when I thought the damages were less. He showed me the problem directly, told me he would get it diagnosed and kept me in the loop at all times, worked with me on the costs and options, and most importantly: was very honest with me and empathized with my situation. Solely because of Rudolph, I will now service my car here when I need it and refer others to your dealership. Rudolph is a great asset to your Service Department and dealership, and I thank him very much for everything.

ken ehrlich

Service Advisor Jeremy Battat is terrific-- very professional and substantive. I came from Pacific Palisades, and followed him from Buerge, so he could oversee service on my Jeep.

Great service

I have worked with Jeremy Battat for several years. He is great. He has gone out of his way to help me on many occasions.

great service

Service Advisor Cesar Arizmendi is excellent. Whatever he tells me I trust him because I know he is not just telling me to fix something just to get money. He is the best.

Excellent Service

Went in for an oil and filter change, service writer Cesar told me about a recall on my vehicle that I wasn't aware of and the issue was taken care of.

Marshall's Jeep Grand Cherokee

Great customer service in dealing with David Sanchez. He was super helpful and did his best to meet my needs which he did.Thanks David............FYI, I am still getting the noise and vibration when running the A/C or defroster...Thank you again

ole bate and switch...

I bought a Doge Caliber 1 1/2 years ago and i had a horrible experience... first they hit me with the bate and switch because the car that i saw on the internet was sold earlier that day... so i guess i ended up with another car with the same description and $800 more than the identical one i saw in the post... i asked a lower price but they shot this "true value" car price at me and they said that they would not discount it even though they had just sold the same car for cheaper earlier that day... they weren't trying to work with me at all or value their advertisement... when i went to the dealership to have them fix it they could not find my warranty on their comp, so always have your warranty in the glove cause they do not have it on record... they did a shabby job, one of the service writers broke my window off its regulator and then tried to blame the car... because of the shops miscommunication about my car being fixed, when it was not, i was going to be "late for work" and as i said that the porter laughed at me and said "So".... and i had already turned in my rental as a condition to get my car back.. but when i got the car back the speedometer glass was Cracked...Buy a Dodge but don't buy it from Scott Robinson

Car purchase whet I felt in control

Purchased a 2014 Dodge Durango and found my salespersons Marcos and Ammar were excellent. I received personalized assistance from both of them. I discussed with them the various options that I wanted on the vehicle. I was very specific they worked extremely hard to assist me and accommodate me which I thought they went well above and beyond in finding what I was looking for. I had done a lot of Internet research but Marcos added to my information by being extremely detailed about the various options on the vehicle,how things worked and extremely patient with me. I would have to say was one of my best car purchasing experiences and for the first time actually felt that I walked away with a great bit of knowledge and a super deal. Valerie in finance was also a Gem. Although I was already preapproved through my credit union with a great deal of interest rate Valerie took it upon herself to still look for the best deal for me and financing my vehicle and actually got me through my same credit union with a quarter percent less that's what I call excellent customer service.

wonderful cusotmer service!

I liked the fact that the car I wanted was available. It did not take a long time to process paper work. I was in and out in record time. Everyone was professional , kind and courteous!

Friendly at first but would snub you when theyre done

I don't like how this dealership treats young buyers like me.i felt like i was treated badly, i got snub whenever i need something done for my car. My car had a windshield stress crack after its first month and when i brought it back to the dealership all they said was that the warranty does not cover window damages. They didn't even look if it was hit by something or just a stress crack so what i did was i called the manufacturer and then the dealership called me and replaced the windshield. it also took me 3 visit to get my tire sensor change. then i have a problem with my contract now. i went to the finance department and ask then why did they gave me to a lender who gave me 80 months and and 11.99 % apr when i was just suppose to be getting 72 months and 9.29% interest and my contract says that i should know and changes done with my contract. the person who talked to me only said that they gave me what was on the contract and they didnt know what i was saying. they didnt even look at their file. so much for friendly customer service. that's the second time i told them about the rate. the first time i told them about it happened the first month i got my car. they said that the looked at it and it was just a typo but now i'm sure they didnt fix it and it wasnt i typo anything about it and the sad part is that it was the manager who i was talking to. if only i could return my vehicle with out paying anything i would without a second thought give it back. i just cant work with this guys.

Quick service

i liked that they were able to check my vehicle even though all of their appointments were filled for the week.

Great Service

When I came in for recall work and an oil change, they found a worn steering hose and replaced. I was reassured that an inspection was properly performed.

Fantastic service

The "TECH ADVISOR". He was very knowledgeable, courteous & kept me up to date on what needed to be done. He accepted my discounts coupons w/o any hesitations which helped with my payment of work done.

Good

I liked my over all experience Jermey was wonderful he kept me up to date with my car and was very honest about what was going on with it. He called me to give me the updates and took his time to explain what was going on.

Attentive and competant Service

Your Service Advisor Jeremy was extremely responsive to my needs and provided excellent communication with regard to the status of my vehicle. All required service was performed to my expectations.

Yesterday's Service at Scott Robinson Jeep

Yesterday's service on my Jeep was absolutely outstanding! Also, I was very pleasantly surprised to see that Jeremy Battat is now a Service Advisor for Scott Robinson! He handled all my service at Buerge Chrysler Jeep (Santa Monica) for the last 7 years. Jeremy is a tremendous addition to your staff, and I am very happy to continue working with him!

Frank is awesome!

Frank was very caring and made me feel confident that the service department would go that extra distance to address my concerns, which I appreciated very much!

Very satisfied customer

very professional and courteous, and the service advisor was helpful and explained the process clearly to me. Called when service was completed.

Good Service, Friendly Staff

Very pleased with the service I received. Both Tom Edwards and Brian Moore are great assets to the service department. Great job guys, keep it up!

Scott Robinson Chrysler, Dodge, Jeep Service Dept.

First time customer since it has come into the Scott Robinson Auto Group.. and I am very impressed.. David Sanchez took care of all my questions & concerns.. everyone is very friendly & professional "The Best!!"

marketing vs Service

Up until now, I had not been very happy with the service. Between lack of greeting at pull up, seemingly disinterest in taking care of the customer and poor flow of drop off to pickup, I was ready to take my car elsewhere. Thomas Edward was helpful, thoughtful and on top of it. I will recommend him only. He was great. You spend money marketing to get people in the door - why not try and keep them there

Great Experience!

Jonathan Nowell was awesome. He was helpful and polite and answered all of my questions. He even answered his phone and my questions when he wasn't working.

Trustworthy service manager!

Jonathan. He's the first and only service manager I've come to trust with this dealership over the years. He's the only reason I've returned to have my car serviced. (I had been going elsewhere for over a year.). My husband also has his car serviced with Jonathan. He's a great guy and very trust worthy. So happy to finally have him!

Great repair service and customer service

I have always had a great experience at Chrysler as I have returned to purchase a Chrysler car six times--from 1986 to 2003. Ceaser is great!

Great & Timely Service

The services from your service guys is always great. Jonathan is a great communicator. He listens, understands the issue, does the research and returns with solutions. Always a pleasure to work with him.

Bumper Cover Replaced, Oil Change, and Rewrap

David was wonderful and kept me updated through the entire process. I know my daughter and I will always be in good hands with David Sanchez.

Forgotten once I was out the door

I purchased a new Dodge Dart a year ago - It was the first time I purchased a new car so I learned a lot from the experience. Steve Posner was there to help me out and he sincerely seemed like he wanted to help. But he was not able to get the exact car that I wanted. Eventually he found one that was close, the only thing missing was Navigation. He said that i just need to make an appointment and they can download it in 20 minutes. So I thought everything was great and made and appointment. Went back to get Nav installed and was told my console was not Nav ready so they could not install navigation to it. I was then given a number b y the front desk at the dealership for an after market guy to help me out. Fast forward a year later and still no navigation. The after market guy, though very nice, has not been able to get the right 'pieces' or whatever to put navigation into the car. I go back to the dealer for a service and mention this to the tech guy working on my car. He says the same thing - console is not Nav ready, I would need to have Sales order the parts(a new console is $2,500) and he could install it no problem. So I go talk to sales and find Steve there. I explain what I have been doing the last YEAR, show them the get ready paper that says I still need Navigation and Steve makes it seem like this is a big issue. He even questions why I was working with the after market guy... I didn't know any better since I was sent to this guy by the dealership! So he says he needs to talk with the manager or whatever and that he would get back to me - or for me to call if I do not hear back. Well I never heard back - he never picks up his cell, his cell VM is full (which is guess saves me the time of leaving him a VM since he wont check it anyways), he doesn't answer his emails, I tried emailing the dealer - nothing. Yes they treat you nice when they want you to buy something, but as soon as you are off that lot you are forgotten.

Great service

Ease of getting appointment.My service adviser, Jonathan (Jhonny)wasVery courteous, knowledgable and ready to help. I was given the car at a time promised

Five star service

I had to tow my car in to have a key programmed. I was assisted by two gentlemen one in the service dept amd another gentlemen in the parts dept. Both gentlemen shook my hand, which I wasn't expected. They both gave me an accurate price quote. They literally moved fast to help me. I couldn't ask for more.

Pleased with service

With Buerge Chrysler CLOSED FOR BUSINESS, I gave Scott Robinson a try for the 3,000 mile oil & filter change. David Sanchez was my service advisor - the oil change was competed in 90 minutes just like David said it would be. Pleased with that.

Great Service Department!!

Service Manager was very professional, even keeled and had a great attitude. I made my apt for Saturday online and I called Cesar and was told that I could just swing on in with great enthusiasm. Cesar was at lunch when I arrived and the gentlemen that sits to hit left was extremely helpful and friendly. I have been driving Land Rovers for years and was happy that the service levels were equal to or greater than theirs.

Exactly the same. Great service, great facility

My service adviser is very honest in what kind of service my vehicle needs. Bring to my attention what needs to be done, what can be done the next time and how much it would cost me the kind of service to be performed. His name is Cesar Arismendi and I always look for him every time I need to bring my vehicle for service.

Great Service

I absolutely appreciated Johnathan (Svc Dept). He extended his svcs greatly after I was misinformed of when to bring my veh in, he contacted me & made arrangements for me to bring asap. He set the ppr wk up with Enterprise Rental to cut the time I spent there, He assisted me in returning my rental car as a convenience and he waited for me to get there to p/u my vehicle although his shift had ended. Very Professional at all times.

New Jeep Cherokee

Had an amazing experience at this dealership.Helpful, courteous and informative. After agreeing on sales price the entire staff helped me to get my vehicle on the road as fast as possible. Can only recommend this dealership.

Ben's customer service

My husband and I had a great experience with Ben. He was very polite and knowledgeable and most importantly... not too pushy! I would definitely refer anybody to Scott Robinson. I would specifically suggest they ask for Ben. We love our new Jeep! Best,Melissa & Brent Hamilton

Great Dealer

Steve was great to work with, he obviously understands the Jeep products and was accommodating of my busy schedule to help me quickly identify a Jeep for us and finalize a deal.

Thomas!!!

Thomas in the service department is extremely friendly!! He kept us in the loop. Bruce was quick with the service! Awese experience in the service area!!!

Extraordinary Customer Service

From the shuttle service, especially John, to working with Cesar who makes me feel like I'm his only customer, my experience merits five star. I couldn't ask for or expect better than spectacular.

Good Service!

I brought my son's Jeep Compass in for the first service without an appointment. Jonathan Nowell was great! We live near Santa Monica and I was worried when the Santa Monica Jeep dealership closed. This is where I will bring his car in the future. Thank you!

Clean, Friendly, Excellent service

Overall service department is friendly and courteousService advisor is very knowledgeable (Cesar) Shuttle driver is a safe driver and personable (John)

Great service!

Caesar promptly took care of us when we arrived and provided a shuttle to return us to our home. The next morning when he called to tell us the car was ready he did us one BIG favor in sending the shuttle to pick us up at home. I had knee surgery 2 weeks ago and cannot drive. Our daughter was out of town. We now have another favorite friend at Scott Robinson -- Jenkins is a great person to be driving the shuttle. Thank you for the great service!!

Service appt

Although you were unable to take my car without an appt, you were quick to set me up with one, to reassure me that my car was driveable until it could be serviced (check engine light was on), and once it was in for service, you all were quick to fix the problem. Also, I really appreciated being able to drop my car off the evening before my appt day.

Great Service

my car was ready, clean and all taken care of. The service writer was also very helpful with the other questions I had about my car. His name is:Jeremy Battat.

I came in with my fiance to look for a lease. Ben was so...

I came in with my fiance to look for a lease. Ben was so helpful! We found a car that we loved and he worked very hard to get us the price we could afford. I definitely would come to this dealership again and work with Ben, given the opportunity. - Jimmy & Adriana

Great Service, Back-ordered Parts

Service Advisor, Thomas Edwards was extremely helpful and took the time to not only ask about my problem, but look under the vehicle for himself to see if he could see the same things I did. He quickly managed to get me a rental vehicle and find additional maintenance that was needed due to a recall. Great customer service!

THE FACILITY IS CLEAN, AND EMPLOYEES HELPFUL, AND

TOM IN YOUR SERVICE DEPT. IS VERY HELPFUL. WHEM I AM NOT SURE OF WHAT SERVICE I NEED, HE GOES TO THE COMPUTER CHECKS ALL SERVICES I HAD, AND WHAT I NOW NEED.

Great experance at Scott Robinson Dodge.

They were fast, I got a call about the repairs within 2 hrs of dropping it off! That's amazing....

Great service!

the service rep Jonathan was great! he was very thorough and took his time and i did not have to wait all day to pick up my car from an oil change.

Great service, waiting room uninviting

Tom service advisor was polite curitious well informed and accommodating. Fast serviceI drove from Santa Monica and would in the future

work needed still

needed oils change and rattle in dash bolt loose at air bag 2 1/2 hours later say they cant do rattle need more time to bring car back on a tuesday or wednesday to have it looked at not sure how long will have to wait for that

Scott Robinson

Free rent-a-car.....and quick service. The staff was friendly and the shop was brand new....

What a great turn around in the service department

I stopped going to this dealership for my service because it was horrible. Every time I took it in they would break something on my car. This time was totally different. I called up, they got be right in, and was out within less than an hour. They even took care of the warrant work without having to make another appointment! They even had WiFi so I could work while waiting for my car!

Nice Experience

The representative Jonathan was very pleasant and I was in and out within the timeframe that he promised. Great Job!!!!!

Waste of time

Went in and looked at Jeep. Was unable to meet monthly payments and asked how much more of a downpayment I would have to come up with to lower the monthly payments to an amount I could afford in the long run. I was willing to save another two-three months, but they wanted the sale immediately. They did some magic with the numbers and suddenly it was almost as low as I wanted the monthly payment amount. Until it came time to sign the papers ... now instead of making 72 payments, we were looking at 83 payments. Some business model.

GREAT EXPERIENCE!

MY SERVICE REPRESENTATIVE WAS VERY INFORMATIVE, HE COMPLETELY MADE ME FEEL AT EASE, CALLED ME WHEN MY VEHICLE WAS READY!! HE WAS THE BEST!!

Excellent Service Delivered On-Time and on Budget

I've just moved into Torrance from Long Beach, and stopped by yesterday morning to introduce myself and schedule a service appointment for my Jeep with Jeremy Battat. He actually got my vehicle in yesterday.I was very impressed at the way in which Jeremy listened to me explain my service needs, and how readily he understood the points/issues that needed to be done. He followed up via phone with additional info regarding work that needed to be done, and then delivered the vehicle ahead of schedule and completely within the budget he had estimated. I'm obviously very pleased, and you now have a very happy and loyal customer!

A dealership that really cares

Jonathan is a real asset to your organization and made the service experience a real pleasure. The work was promptly and expertly done.

Superb service

I followed Jeremy Battat from Buerge Chrysler/Jeep/Dodge in West L.A. because it is hard to find someone whom I trust and is easily accessible. Jeremy's service is always A+, and keeps me informed of the progress of my car's repairs and any other problems I have. I must say that I was very impressed that the labor involved in changing my HID headlight was about $40-50 less than what I was quoted by Pep Boys and Le Mans Body Shop in Santa Monica - I wasn't prepared for that.

Cylinder Head Fixed

Brought my car in for a new cylinder head which was replaced under warranty. Process was quick and easy, the way I like it.

No Pressure Car Buying Experience

Large selection of vehicles. Sales staff was friendly with absolutely no pressure to buy. I felt like helping us was a more important priority for them than making a sale.

Involved repair handled professionally

Rudy was great with handling my repairs. Took the time to investigate what solutions were available for my specific issues and then explained everything to me.

2014 300 C Purchase

I really enjoyed the service that Chris Graham provided me as part of the Internet and Costco sales team. He was great at communication and follow-up.

Great service department

What I like was Tom Edwards he kept me informed every step of the way called me once a week to make sure I knew it what was going on with my vehicle. also I was provided a rental car through the five weeks of repairs. Also my car was returned to me clean tires armor all looks great also years ago I owned a Dodge I almost didn't buy another Dodge because of the service departments back in those days in the early 2000s they wouldn't even provide you with a rental car and they were very difficult to deal with I'm glad to see the change at Dodge hopefully this is what happens at all the dealerships

BEST SERVICE EVER

I really like the customer services they provide me with EXCELLENT service ever.... I call in and that same day the we're able to take care of my car didn't have to wait long I just love that!

Great service

I was told they would rush the service for me since I was limited in time - and they certainly did. Very personable staff that seem to enjoy where they work. I've never been to a service dealer where that exhisted!

great dealership

Everyone is very nice and helpful. The service managers know their stuff.The mechanics know what they are doing and get the job done right the first time.

Service on my jeep

David Sanchez has helped me the last 3 times I have been to your org for service. He is very personable, but the thing I like the most about him, is he looks thoroughly at my past history making sure I'm not repeating anything I shouldn't. I have serviced 5 jeeps in the last few years and feel like I am getting good care when I am there. That's why I keep coming back. Thank you. Jeanne

great customer service, and timing.

I was treated very well with the knowledge of the adjent, the timing they told me it would take to do my car was right on. So I was drop off and picked up while I was shopping. Got some chores done. It was great.

Good Customer Service

Service specialist was friendly, listened to my concerns, and made all arrangements with my warranty repairs. I was also kept apprised the status with the repairs.

Best Dodge service center around!

Rudy the technician always goes the extra mile with a smile on his face and he never appears as if I'm a bother even when I know he's busy. The service department seems much improved since SR took over. My wife and I have tried all the Dodge centers around this one is the best.

Great service and friendly staff

Sales person Steve was great. Went over the numbers on the vehicle and helped with the test drive and made us familiar with the Durango!

Excellent service and service representatives

The friendly reminders about my scheduled appointment, the courteous service rep - David Sanchez - who took my order and who was right on with the estimated time to complete the work.

Easy to achieve a sales deal

Sales associate was friendly and professional. Sales manager was able to come up with a deal very quickly that was satisfactory and met my needs. There was no need for bargaining at all.

Thank you Tom for the great service you provided

Tom my personal care service person was super nice, very helpful and went out of his way to make my experience as least inconvenient as possible...Hi 5 Tom!

It is always welcoming when I go there.

I just showed up and they helped me. With the cold weather we have been having my heater and defrost wasn't working.I was on my way home in an hour. Wonderful!!!!

100% Client Satisfaction

Raymond always makes me feel like I'm his only client. This is very unusual. Take good care of him; he's taking good care of your organization.

GREAT SERVICE!

Our service rep (Jonathan) was attentive, friendly and went through what was needed on our 300C and answered all of our questions. Also, we want to comment Cesar who was our service rep twice before...these two did an excellent job in making the inconvenience of having to bring your car in on a Sat. morning more bearable. Also, we didn't have to wait long in line before the service rep acknowledged us...very efficient in addressing customers timely (that is #1 issue with most customers...they do not want to wait in lines for car service for protracted periods of time).

Cesar in Service

Cesar was extremely helpful. This was a big plus considering we have had a lot of problems with the dealership in general (mostly Sales but previously Service as well) since we got our car in the spring. Cesar was professional and very nice, saying he wanted to turn our experience with the dealership around starting now. Hopefully this is the beginning of an upward turn! Thanks Cesar for your help!

good service

the guy took out time ask him some thing he wa patient annd nice he also tried to help we with other thing to se if was under warrranty did not work out for me bu i like that he took the time out and tried to help me

best service advisor, not pleased with repair

Service advisor, Raymond Ward is the best advisor ever. He is very very kind and friendly. He also treated me like his family and seriously took care of my concerns.

Excellent Customer Service,Transport to Work Easy

Raymond was really customer serviced focused. Took the requirements quickly and got us on the shuttle and off to work in less than 10 minutes. Work was completed on time, and Scott Robinson shuttle scheduled the pick-up ASAP and took me back to collect my vehicle within 15 minutes from phone call. Top notch service team. Thanks Raymond for making the service professional and enjoyable.

Great Service!

I came in with what I thought was a 'check engine' light on. Turned out to be a tire pressure light! The service person was so kind, and didn't make me feel like an idiot! LOL My oil was low, and I needed an oil change too, so they did that while I waited, and rec'd an evaluation telling me what maint. items I'm due for. The coffee was pretty good too! Thanks!

Breeann Sock 2013 Dodge Dart

Miriam made the buy process extremely easy. i was not intending to purchase a car today but Miriam and the team made it very enjoyable. Miriam was extremely friendly and not at all pushy. I will for sure send others who want to buy a car her way.

Scott Robinson Service and Maintenance Department

Jonathan Nowell setup my appointment for service, explained the service and gave me a time to perform the service which was accurate. He is courteous and professional and knows his job well.

Excellent Service Department

Cesar was very helpful and worked very hard to make sure our problem was handled as quickly as possible. He is an excellent employee and well represents your company.

Great Service

from the moment I arrived I was greeted with a smile, every employee was professional, in high spirit with a lot of energy, each employee greeted or offered to help a customer in any way possible. I saw employees updating customers, checking in on them, it was the day after Thanksgiving and raining a lot- the waiting room was crowded- employees brought in more chairs for the customers so they were not waiting outside- they were communicating with each other and seemed to be enjoying the work that had to be done. Great Job to all- the advisors, techs, porters and cashier-

good service

my service person was very considerate and pleaseant to deal with. The estimate for time it will take for my repairs to be completed was reasonable and reasoably accurate.

100% Client Satisfaction

Raymond was waiting for me when I drove into Service for my appointment. He was more than attentive and gracious. He quickly entered my information into the computer and suggested that waiting would be faster and more time effective for me than to take the shuttle, and have to return with the shuttle in both time and convenience. My car went to the service technician at 7:30 and I was in my car on my way back to the office at 8:00, after paying the cashier. That is extraordinary customer service and 100% client satisfaction delivered. Raymond is a shining positive influence for your Service Department.

Spare key FOB programming

Nov 2013. I needed a spare key FOB for my new Dodge Dart. My Scott Robinson serviceadvisor David Sanchez was helpful in explaining thatall my key FOBs would be needed when programming a new key FOB. I had to go home to get the other key FOB and David fit me into the mid day work schedule. I appreciate his follow up call. The work was done quickly at about the price quoted.We liked the free coffee in the customer waiting room.

Great Products, Customer Service, and Price!!!

Great Product, Great Customer Service, and of course, Great Price!!! Mr. Omar Nakami at Sales Dept really worked hard to get us this beautiful Grand Cherokee!!! And we are 120% Satisfied!!! Thank you very much!!!

Purchasing Experience

1 day after purchasing the car i noticed it was hard starting. i called the Finance person that helped me and explained it to him. he stated no problem bring it in and we will handle it. i took the car in to svc dept and they told me it would be $115 just to see what the problem was and it was not covered but the ext warranty did cover and it was $200 deductible.... I was livid after hearing this. i called the sales guy and told him about the issue. About an hour later I got a call back stating they would fix the issue w/o charge. This is what i call taking care of the customer......

scott robertson

your guys our on top of there game they realy know what they our doing keep up the good ccustomer service I will be back

Auto Service

I'm so bad with names...but the guy that took care of my appointment...His customer service was outstanding. ..kind and professional. ..Good guy...more people like him will make a business successful...

Great service, Friendly Staff!

I was looking for a specific Jeep that wasn't on the lots yet. Chris Graham kept me posted and called me as soon as a truck pulled up with what I was looking for. Overall, it was a very good buying experience.

Great service friendly staff

The work was completed in the time frame that I was told it would be. I was given a ride home by an employee after I dropped my car off.

Great Service

I called and got an appointment quickly and easily. Brought car in and it was done in record time. Everyone from start to finish was courteous and knowledgeable.

I appreciate ceasers help was very patient

ceaser was very helpful this was my first time in service for oil change and check what was wrong with my vehicle . i was in and out in less than an hour . GOOD CUSTOMER SERVICE!

Best Car Buying Experience, by far!

I was more than thrilled when Bill Munz contacted me from Scott Robinson after placing an inquiry about a Jetta; they had the exact one that I was looking for. He was so helpful, worked around my schedule and got me into my dream car so quickly! The guys at Scott Robinson are seriously the sweetest men alive and you can tell that Bill & Kyle, the finance guy REALLY love what they do. I am a proud owner of my car, and all thanks goes to Bill!! I will be a repeat customer for sure, and quick to suggest to my friends if any of them are shopping for a new car!

Great Friendly Service

I called to get an oil change, the woman the phone promptly helped me make an appointment. I arrived 30 minutes early and David was able to assist me immediately without having to wait for my initial apointment time. Everyone was great! Thank you!

Bought a new jeep at Scott Robinson Chrysler-Jeep

I just leased a beautiful Jeep Grand Cherokee Laredo with the help of Bill Munz. Bill was helpful and knew all there is to know about the jeep I bought. I would recommend this dealership to anyone who is looking for great service and personal attention!

Two New Cars

Scott Robinson for two new JEEP vehicles. The two internet managers, Chris & Bill, handled most of the transaction stuff, answering a milion uestions, going on test drives, sourcing wish list vehicles from other lots. These guys rock. Both of them are super knowledgeable and laid back/easy to deal with and talk to. None of that sterotypical wheeler dealer vibe at all, which would have turned us out the door. The price negotiations and financing go through other people/departments, and agreeing on prices is always a long process, but once we got there, financing and paperwork was straight forward. Driving home in two new JEEPs is SWEEEEET!

My experience at the dealership

I have bought a few cars in my day and by far this the best experience I have ever had.... Bill and Chris were the absolute best! If you're looking for a great deal with great customer service..... Give Bill and Chris a call. You won't regret it....

Bought a used car from Bill Munz and Jonathan

The staff was very helpful. The car was spotless, unlike other cars that we looked at. The staff was knowledgeable about the warranties.

My jeep purchase

Sales person was knowledgable and curtious. the process was quicker than normal. I would buy a car from this dealer again. Thanks Bill and Chris

Nice people, good service

The salesperson, Anthony Martinez, was very friendly and helpful. Buying a car is usually a painful process but they did their best to make it as comfortable as possible.

Awesome Experience!

Super awesome dealership! Chris graham got me into the car I've always wanted for an awesome price! Everyone was very friendly and the process was very quick... I even got hooked up with a full tank of gas! Thanks again

Great Service

oh Anthony helped me when I purchased a dodge charger he was really nice and concerned about our needs

We love Chrysler!

Jonathan was very helpful and very kind. He workded very hard to get me a great deal on a car that i desperately wanted!! I am a VERY happy satisfied customer!! I would recommend SCOTT ROBINSON chrysler and Jonathan who works in the sales department to anyone looking to purchase a car! Thank you Jonathan!!!!!!!!!!! :)

Great guys!

Chris Graham and his team at Scott Robinson was absolutely amazing at helping me get back in a vehicle after a recent repo. Thanks alot!

bill munz used car purchase

After bad experiences with car sale people Bill proved that GOOD Car Sales Guys Really do exist. Throughout my transaction he was able to solve/resolve any issues that came up. WHat he said and offered was what I got! If you want a dependable car sales guy - go to Bill! I even asked for his boss and paid a compliment to his boss - Good luck Car Hunting!

Good Service

Anthony has been cooperative and accomodating. He is respectful towards customers.

Very professional and courteous

My wife and I just purchased a 2014 Jeep Grand Cherokee and I must say, Wow! I believe our salesman's name is Christopher. He made the entire buying experience very comfortable. He was very knowledgable on the product and all the features and the little extras. I highly recommend any and everybody to go in and talk to Chris. I think he is the internet sales guy. His professionalism is second to none. He kept in very close communication throughout the experience and found the exact vehicle we were looking for. Thanks Chris, you just saved my marriage.

meganlee stigalt

i came in to look for a new car and to ask about fiance when miriam ambriz has greeted me and welcomed me in. then chris graham helped me to get aproved for a car. My experiacne was amazing and im happy with my choice.

Great team!

Everyone was very nice, polite and attentive to our needs. They were able to work out a good deal for us. Thank you for such an easy experience!

Bad mechanic work, not willing to help!!

The service department just got a 5 star. This department on 8/28/12 that didn't instal my drakes correctly and charge me $2,300.00 for a deferential work. And because of mechanical error I lost my 1998 Dodge Ram. That's a bunch of Bull!!! Plus no one has even taking their time to call, to see if my family (4&7 yrs old) are ok after the accident. What happen to the "We love to work on your cars and most important we are professionals".?? About, three months I try to get a new 2014 Dodge Ram. And the sales manager would not work with me, I'm so unhappy with Scott Robinson.

Great Service

We found that out that our SRT8 needed new rotars. David explained the process and went above and beyond to meet our expectations. We were more than pleased.

Great Service

Jonathan was very detailed before and after the servicing. Took the extra steps to ensure I was aware of what was being done and explained thoroughly the process and time frame. Great job and thank you

great service

I'm at the representative that helped me was very friendly. Need you shook my hand is this to me with all my money back to me questions to make sure that I understood what he was telling me this customer service skills are excellent and we need more people like him in a customer service because you have to have a positive attitude to work with people

We already have a Jeep and were looking for a 2nd Jeep to...

We already have a Jeep and were looking for a 2nd Jeep to trade in for. We saw a Compass, and wanted it in a specific color, which they did not have at their dealership. A couple of other salesmen tried to find one they could trade for, but told us no luck, so we left. Our salesman, Anthony, called us back a day or two later to say he was still looking for one for us. Another day or two later we went back with info that a nearby dealer had what we wanted. Anthony and the trade manager told us no problem, got our paperwork going and told us the car would be there the next day. As it turned out, they had to trade with a different dealer much further away, and it took longer than expected to receive the car, until after closing time. But Anthony and the mechanic stayed late to make sure it was washed and polished and ready to go so we could get our new car the day they promised. They were both very helpful and friendly, as was Kyle in Financing. We think that Anthony went above and beyond for us, and he was always was friendly and smiling and very professional.

Great sales

We came here to buy our second Jeep, and were very pleased with the sales man, Anthony, and his follow up for us. Everyone was friendly and helpful. They went out of their way to obtain the vehicle we wanted in the color we wanted.

Great sales experience

Just bought our second Jeep Grand Cherokee at this location. Jason was our sales rep and he was non-pushy and very knowledgeable on the vehicle despite his "newness." We left to look at a few other SUV options and ended up coming back to purchase the Jeep (our 2008 Grand Cherokee has been such a reliable car!). Bill, Jason's sales manager, helped us with the purchase end and quickly cut right to the chase on cost-no need for major haggling, and thus we got out the door quickly. Good, painless experience overall.

The First Time Buyer Experience