Scott Clark Honda

Service

The tire pressure sensor light came on indicating low tire pressure, so I brought the car in to have the tire checked and have the light reset. It was checked and patched after a nail was found in the tire. I was in and out in less than 30 min. I'm always treated fairly by Chris Whiteman when I come into the service department.

Great service

Was helped a lot when looking for a new car. I I knew I needed to find something suitable for my needs and Steve beck helped me find it!

Steve Beck was very helpful

I recently brought my car into Scott Clark Honda for some service and was greeted by Steve Beck who professionally made my visit a successful and pleasant one. I would highly recommend Steve and Scott Clark Honda for any car service needs!

Happy Customer

As long as they have quality people like Chris Whiteman I will be a repeat customer. I use my Jeep for business travel, and have peace of mind knowing it's been serviced by a knowledgeable and efficient technician.

Chris Whiteman is top-notch

Chris Whiteman provided exceptional service. Very knowledgeable. Would return because of the service I received from Chris. He is not only knowledgeable but kept me laughing with his great personality.

Great Service

Chris took great care of me and my car. He is very helpful and knowledgeable. The work was done in a timely manner at the agreed price.

Great service

I love the new facility, and I always ask for Steve when I come for service. Steve always makes my visit painless, even when I have to spend money I was not planning on. I would, and have recommended Steve Beck and Scott Clark Honda.

Service

Steve took great care of me. I felt like I was his number one priority. He listened to what I needed and took great care to help me. He had my car in and out in a timely fashion.

30,000 mile service including oil change, new brakes, etc.

Steve was extremely helpful and explained everything thoroughly and courteously. The work was done in a timely manner and the ride home was a nice service too. Time estimates were accurate and the overall experience was very positive.

Pleasant Experience

Found the car we were interested in through an internet search. Worked with John Miller, Internet Sales Manager, at Scott Clark Honda. He made the used car purchase experience a painless one. Very knowledgeable about the inventory on hand. Did not pressure us to purchase any other car than the one we were interested in. Worked with us on the price. Just a pleasure to interact with. Well spoken, kind, and professional. Had mechanical/service experience as well. Would not hesitate to recommend Mr. Miller and Scott Clark Honda for a car purchase, new or used. The dealership is brand new, the service area is spotlessly clean.....very impressive! You can relax comfortably while your car is being maintained with a full, unobstructed view of the maintenance area. Just an all-around, thumbs-up experience.

Good experience

Eric Watts was very professional and sets an example of excellent customer service. He was knowledgeable and was a great listener. The finance experience could use some improvement. I was put out when Glen in Finance presented the first deal to me without running my credit supposedly. Offered a high payment with 4.99% interest when I qualified for 0.9%. It would be nice to know that you had the best interest of the customer in mind rather than making them feel they are being taken advantage of. I am a repeat customer to Scott Clark and if that was your vision you would certainly have many more repeat customers. The finance process took too long. I had to wait at least an hour or more after the deal was done to begin finance paperwork.

Awesome service

I appreciated Steve's fast service and keeping me informed about my vehicle. He was super helpful with the kids too. I also appreciated the quick service. My car continues to ride like a dream!

Amazing experience

The team was patient and understood what I wanted and walked me through the process all along. Great pleasure dealing with them . Will always recommend my friends

Great experience

This afternoon I purchased a vehicle from Scott Clark Honda. Like many people I am often wary of dealerships and car salespeople. I expected to be given the run around and to have to work too hard to get a decent deal. My experience today was the exact opposite. Everybody I met at the dealership was friendly and worked with me to get a great deal that was fair for all involved. I cannot recommend this dealership enough particularly Charles Johnson and Kevin Brown, my primary sales contacts.

Great experience

This afternoon I purchased a vehicle from Scott Clark Honda. Like many people I am often wary of dealerships and car salespeople. I expected to be given the run around and to have to work too hard to get a decent deal. My experience today was the exact opposite. Everybody I met at the dealership was friendly and worked with me to get a great deal that was fair for all involved. I cannot recommend this dealership enough particularly Charles Johnson and Kevin Brown, my primary sales contacts.

Definitely Recommend

Great experience with Jesse and Scott and Glenn and the rest of the team. Excellent sales experience. Leased a Civic, got a very good deal. Took time to go over every detail and question we had and were extremely analytical people so that says a lot. Would recommend visiting this dealership to anyone considering a Honda or similar brand.

Great Experience

William Young was extremely helpful with our purchase. William helped us from the minute we pulled up. William never rushed us or made us feel pressured. William was also extremely knowledgeable about the vehicle we purchased. All Scott Clark Honda associates we encounter were polite, helpful and very professional.

Forced Warranty Scam

My husband and I traveled from Columbia, SC to purchase a 2007 Honda Odyssey from Scott Clark Honda. We were first time car-buyers and it must have shown. While meeting with Carlos in their finance department we were told that in order to obtain the financing offered by Wells Fargo (at 4.9% APR) we would be required to purchase an extended warranty through AUL for $2500. The justification given was that banks want to be safe from problems that older cars often pose. As I have discovered, this is a scam and it is illegal no bank can require you to purchase a service contract/extended warranty to gain financing. Austin was our sales associate that day and rattled off features the van didnt have and made promises he didnt keep. When he told us everything was in working condition, we took him at his word. The reality was the van had a tail light out and a broken AC, which the warranty didnt cover. Incidentally, it was our attempt to refinance the van in order to get out of a worthless warranty that led us to the realization that we were scammed. These are mistakes we wont make again regardless of where we buy a car. However, I can assure you, we wont ever return to this dealership. We learned a lot from our experience at Scott Clark Honda dealership and for all the wrong reasons!

I bought a new 2016 Civic from Scott Clark Honda.

This is the first Honda I have ever purchased and my first experience with Scott Clark Honda. I worked with Cynthia Santana and she struck the perfect balance as a sales agent and is extremely responsive. She knows her cars and Scott Clark Honda is fortunate to have her on the team.I love the car, and thanks to Cynthia for 'selling' me on the vehicle.Curt

Great Experience

ALEX out sales guy was great as well as the whole team. Sara also did a great job delivering the car. Sales manger was top notch as well

My new car

I was very pleased not to have to haggle over the cost of my car. My salesman was very knowledgeable and well informed while answering all of my inquiries.

Recent Purchase

Very knowledgeable sales person (William Young) who was helpful but not overbearing. The Finance Manager (Emad Fahmy) was very helpful. Overall a very good experience.

Best customer service ever

I had the best service. Salesman Eric Watts was very knowledgeable, patient and honest. He made sure I chose a car that I really enjoyed and that fit my situation.

Great sales associate

The associate was accommodating and customer-focused. His top priority was for me to leave happy, hopefully with a car, but he wasn't pushy and listened.

Good overall experience

My salesman Brandon Fergueson went out of his way to figure out exactly what I wanted. He showed me numerous cars that fit into what I was looking for. We went on a few test drives and even drove to my wife's job to get her thumbs up. Brandon made the car buying experience very pleasant. The finance manager recognized he could possibly get us a better interest rate than what we weee already getting and he was right. Although I rarely trust people in the car sales industry they made me a believer.

First car

They have a good deal to people and try to help as much as they can and always with a smilealways help you find the best option

Oil Change

Took great care of me as fast as they could. Chris in Service kept me up on the progress which was much appreciated. He is an asset to your dealership!

ScottClarkHonda Handles it's Owner with kid-gloves

The staff at Scott Clark Honda are very (PPP-K Polite, Patient, Professional and very Knowledgeable). I purchased a 2016 HR-V, but I wasn't satisfied. I really wanted the 2017 HR-V. So, the sales manager: Chad Fickert worked diligently to satisfied me. My original salesperson: JR Difalco was excellent, too. But, I was a woman who was difficult to please to say the least. Chad promised me that when a 2017 HR-V arrives it's mine. 3 months later, several trips back to SCH and 10,000miles later.. It came a brand new 2017 Honda HR-V still wrapped in plastic. And, no matter how many times I came back the young lady at the front desk Ms Samantha Pierre alwayed greeted me with a warm Southern Smile and hospitality. Sales Manager: Chad Fickert along with a new young salesman Brandon Ferguson took care of me and my mother with Kid-Gloves. Making sure that when I drive off this time in my shiny black new 2017 Honda HR-V EX-L NAVI AWD that I was happy and satisfied. And, I was.. grinning from ear to ear like a kid on xmas day. And, whenever I didn't understand something Chad assured me that I am more than welcomed to come back and ask questions. Scott Clark Honda has won me over. And, I'm hard to please. Thanks to the ENTIRE Scott Clark Honda STAFF. johbronarts 2016

ScottClarkHonda Handles it's customers with Kid-gloves

The staff at Scott Clark Honda are very (PPP-K Polite, Patient, Professional and very Knowledgeable). I purchased a 2016 HR-V, but I wasn't satisfied. I really wanted the 2017 HR-V. So, the sales manager: Chad Fickert worked diligently to satisfied me. My original salesperson: JR Difalco was excellent, too. But, I was a woman who was difficult to please to say the least. Chad promised me that when a 2017 HR-V arrives it's mine. 3 months later, several trips back to SCH and 10,000miles later.. It came a brand new 2017 Honda HR-V still wrapped in plastic. And, no matter how many times I came back the young lady at the front desk Ms Samantha Pierre alwayed greeted me with a warm Southern Smile and hospitality. Sales Manager: Chad Fickert along with a new young salesman Brandon Ferguson took care of me and my mother with Kid-Gloves. Making sure that when I drive off this time in my shiny black new 2017 Honda HR-V EX-L NAVI AWD that I was happy and satisfied. And, I was.. grinning from ear to ear like a kid on xmas day. And, whenever I didn't understand something Chad assured me that I am more than welcomed to come back and ask questions. Scott Clark Honda has won me over. And, I'm hard to please. Thanks to the ENTIRE Scott Clark Honda STAFF. johbronarts 2016

Best experience ever

I just moved to Charlotte from Utah and was looking for a good used car at a reasonable price and finding a Scott Clark Honda was exactly what I was looking for. Amanda, the sales person that helped me was perfect,, listened to my needs, found the perfect car at the right price and 2 hours later I am back home and very happy with the car. It really was the best car buying experience I have ever had in my 30+ years of driving. Thanks again Amanda and Scott Clark Honda

Way better than across town

Scott Clark Honda has the best people! My service advisor Chris was very efficient and personable. I took up a lot of his time with questions because I don't know a thing about cars but he explained everything to me. Very pleased!

Great Experience!

I searched high and low for the new hatchback model in a manual. I found the car at 9:00 am on Monday morning. I live over 100 miles from the dealership. So I just knew I would have to wait for the weekend to get my car. NOPE! Glenn, the sales manager worked out all the details with me over the phone. I got a great deal, financing, and the car all done the same day! YES! They delivered the car to me. I received my car, in my driveway at 9:30 pm Monday night! I'm blow away at the incredible experience I had. If you don't live in the area- don't let that stop you. Glenn will make it happen for you. I couldn't be happier! Best car buying experience EVER!

Finally got good service

I've been here a few times and have had a few horror stories- but. I finally got a good service advisor who I think took care of my needs quick and with ease

Accommodated my every need!

I searched high and low for the new hatchback model in a manual. I found the car at 9:00 am on Monday morning. I live over 100 miles from the dealership. So I just knew I would have to wait for the weekend to get my car. NOPE! Glenn, the sales manager worked out all the details with me over the phone. I got a great deal, financing, and the car all done the same day! YES! They delivered the car to me. I received my car, in my driveway at 9:30 pm Monday night! I'm blow away at the incredible experience I had. If you don't live in the area- don't let that stop you. Glenn will make it happen for you. I couldn't be happier! Best car buying experience EVER!

Great Dealership

As someone who is in the auto industry, I found this dealership to be fantastic. This is our second vehicle purchase/lease and I wouldn't go elsewhere. Alex was great and patient with me through the process. They are busy which can make it tough to get in and out quickly but that is a testament to how great a company they are. I would recommend coming here for anyone that wants a Honda.

Astounding Service at Scott Clark!!

Professional Sales Team - Cynthia Santana will find your car and work to get the payments that you are comfortable with. In Finance, Mr Moreno was very thorough and made your all details were given and that I was fully satisfied.

Easy and helpful

Steve Beck was extremely helpful. Very nice and knew what what he was talking about. He also helped me get money for my old car. Would go back !

Steve Beck / and team

Dealing with Steve Beck and Scott Clark Honda is an amazing experience , the entire staff, from sales, financing and delivery are amazing ! The whole experience was great and my daughter loves her car

Excellent

This is the second time I take my car for service. Jp has been my advisor both times I've been there. He was helpful and I liked the fact he kept updating me on how things were going. Will definitely be going again.

Great service

I was extremely pleased by the service provided by Scott Clark Honda in particular by the sales associate Tania Gomez. You cant go wrong with them!!!!

Wonderful Experience!!

We were shopping for a pre-owned Honda, and had checked two other Honda dealers nearby before we landed at Scott Clark Honda late evening. Brandon Bullock was courteous and never hurried us through the process in spite of the fact it was 7pm on a Saturday with an hour to their closing time. The pre-owned car lot was secure and well maintained and all cars were kept washed and clean, unlike the other dealership where we had to dust the vehicles to see their real color! After the test drive we were back in the sales area, and were promptly provided with the carfax report, NADA value estimate and their internet promotion pricing. After quick negotiations we settled on an agreeable pricing and finalized the sale. Carlos Fuller handled the finance and paperwork and went over the documents quickly to get us out fast. Overall it was a wonderful experience and none of the sales folks were pushy or tried to sell us anything beyond what we were interested in.

Absolutely amazing

Because I feel like they went above and beyond to make me a satisfied customer from the moment we walked in the door I would totally recommend Scott Clark Honda

Best dealer in Charlotte!

I've been taking my CRV to the (nameless) Honda dealership on South Blvd. I've been putting up with their sub-par service because it was right by work. Now I'm working from home and I took it to Scott Clark Honda and I was soooo surprised at the level of service I received from Chris and the team. I'll never take my car anywhere else!

Very warming environment

I had my Honda in for service. Excellent cafe, good Programming on their TV. My service wait wasn't long, but I felt like I was at a coffee shop getting caught up on work while I waited! My service person Chris Whiteman had me out quick. Good job!

First Lease

I have previously owned two Honda Accords. When I stopped by to just look at the new Accord, John Miller explained how a lease would be a better option for me due to my low mileage usage. I now have my first leased vehicle. Thank you John, and Donnie Farmer for helping me better understand the entire process.

Team here very helpful

Awsome service and acknowledgement. Thank you John Miller for your great support and help.Thank you all for everything. Very knowledgable and supportable people ariund here.

Best oil change experience ever

I have consistently gone to Scott Clark Honda for maintenance work on my car. They have always done a great job, but I recently had the best experience I've had yet. I went in for an oil change, and it ended up being one of the quickest oil changes I've had yet. Moreover, each person I spoke with was courteous and kind and extremely helpful. Getting work done on your car can be very stressful, but I felt at ease the whole time and left feeling grateful!

Went in for one, left with two

Alexander was a pleasure to work with. We went to see a used non-Honda. He never tried to sell us anything different. He explained everything well and we agreed quickly to buy the car. We then looked at leasing a second car, and he made that process easy as well.

Treat me like a person

Service is always personal. I did not feel like a number. I returned for service and the staff recognized my husband and I and treated like family. The service department was the same way.

Quick and Easy!

The best overall experience I have had while getting my car serviced! Instead of trying to sell me more they actually told me I could wait till my next visit for an oil change

Great experience

Great all around experience. Fair price, friendly employees who were also knowledgeable. Answered all my questions and responded to my feedback. Would definitely recommend them.

Got me out quick!

I had my car towed in with a flat tire. I thought I'd be there forever because I didn't have an appointment. Chris got me out so quick I was even in time to make my classes!

Quality Service

My Honda Master Certified Technician was Clay Swindler. I was amazed at his knowledge, outcomes and options. He was extremely personable and listened intently to all my questions as well as my concerns. When we finished I knew I was in more than capable hands! I look forward to his personal attention to all my American Honda products.

Purchasing a Ridgelinewe

We came from Charleston to purchase a Ridgeline . Austin Billett was welcoming and determined to do all he could to make our experience comfortable and successful. Scott Elsenheimet took the time to explore all financing options to find the best for me.

Top notch place

Saw the exact truck I wanted on auto trader sent an email to inquire. Then received a text from Kevin asking me if I had any questions or if I needed anything I could reach him anytime. Went up here the next day and walked out with it. The people greeted us with a smile and handshakes (this was a huge hit with my fiance as she's bug on handshakes) took us for a test drive. Alex was a great guy and held a conversation with us about general things (which was nice that he wasn't pushing the vehicle). We got back and sat down to do paperwork and can you believe it didn't take long at all? He gave us a moment when we needed to discuss finances. There was no rushing and everything was done with a smile and no agitation. No ultimatums were given either. Scott was laid back and carried on interesting conversation while waiting for the insurance. Only thing we had a problem with was insurance and that was on our end. They patiently waited and went ABOVE AND BEYOND to deliver excellent customer satisfaction. Will definitely be recommending this dealership to everyone and will taking my fiance to get her vehicle here too. 10/10 for Scott Clark Honda.

2014 Challenger R/T

I'm 53 and a car nut, that being said, in all the years I've been buying and selling cars I have never had the kind of sales experience at a dealership as the one that Charles provided yesterday.Charles is an asset to your company and you would do well to hang onto this young man. He relates, empathizes and showed the kind of attention to detail that is the reason for this review. This young man had a level of enthusiasm and professionalism that are unparalleled. The car sales industry is a little better for having him involved in it, and Scott Clark should really consider themselves blessed that he is a part of their team.Everyone at the dealership was courteous, but, Charles went above and beyond.That man deserves a raise and the highest possible accolades for a job not only well done, but done meticulously and without equal.

Happy Honda owner

Recently reviewed this dealership shortly after we took our new Civic home. Thought the experience was great at the time. However after a month, we now realize the financing was not as good as we thought. Had to payoff our previous car loan when we thought it was in the deal, and did not fully understand the add-ones to the payment. Ended up having to pay $30 more a month than we thought. The sales team is fantastic, Financing would use some work. Would still recommend the dealership.

See Chris for service!

I have been having my CRV serviced elsewhere until I heard that Chris Whiteman had started working at Scott Clark Honda. I've known him for some time and I trust he'll always take care of me and my Honda!

Scott Clark Honda aims to please.

Everyone we delt with made us feel welcome and didn't try to pressure us. Chip our salesman came in on his birthday to sale us our van that we drove 4 hrs for. I was really impressed with there communication and honesty that I made the long trip to deal with them and purchase my van. They are a class act dealership that welcome u and try to accommodate u the best way they can. I would recommend them to anyone.

well done

Kevin Harris did a great job of handling multiple concerns and also listened to my needs as a customer. While I did not appreciate the haggling I think my needs Were eventually met. I think getting to a price quicker would be my only concern. However final results were great and we will continue to go to Scott Clark Honda in the future.

Oil Change

I went to Honda this morning before work to get an oil change. After telling Steve that I had a meeting to attend, he did as much as he could to get me out in a timely manner. He communicated with me in detail about my car and told me what all needed to be done, much of which I was completely unaware of. He was very friendly and provided great customer service.

George & His Team

George is fantastic! When he says he will take care of you he means it! I purchased a car from George about 2 months ago, he worked his hardest to get me out of there in the car I wanted. I had a trade in with negative equity and still got me out of there with the same payment amount. Today we noticed that the 2 front tires were bald. I called up George and came in to have it looked at. He not only knew me but went and looked at the tires with Glenn personally. They came back with great news that they would take care of them for me right then and there- no charge!! They also fueled the car up and a wash! Not only do they take care of you they stick to their word. I know I can give this team a call and they will accommodate for me. No matter what I know I can get taken care of at Scott Clark by George, Victoria, Brandon, Austin and Glenn. Thank you for taking care of my family!

cristyd10550atyahoo.com

The service is good but the parts and labor are too expensive. There needs to be more coupons available for people like my self who has been going there for 5 years or more.

Great staff

Knowledgeable staff. George his team treated me like family and even made sure I met the generally manager JB. Thanks guys for not treating me like I was just a number

Great service

Had a great experience with JB, he knows how to take care of customers and George, I will buy my next car here. Thank you guys,

new car

Justin was pleasure zero problems very polite and very helpful had all my questions answered all the paperwork work was stated and easily understood thanks

Justin Scott worked hard for me

I worked with Justin Scott to purchase a 2013 Accord and he worked diligently to keep a deal on track even through a couple of minor hiccups. He also responded quickly to questions and had me in and out of the dealership in a shade over 2 hours!

Car buy

At Scott Clark Honda, I was looking to purchase a new vehicle. The sales department team showed me around to various cars. They answered any and all questions about them. They demonstrated the technology as well. They worked as a team to help me feel comfortable about the car I picked and with the final sale. Overall great care and customer service experience.

Car Purchase

My experience went very well. Charles Johnson was very helpful and great to work with.

Quite possibly the best car buying experience EVER!

Thank you Scott Clark Honda for giving us the best, personalized car buying experience we could imagine. Everyone that we encountered from the front desk to the sales floor to the manager was polite and willing to help us with whatever we needed. The previous day we had a HORRIBLE experience with another local Honda dealership and we were pleased when Scott Clark Honda gave us a COMPLETELY different experience and atmosphere. We are in love with our Pilot! If you go, make sure to see AUSTIN...he met us smiling at the door and left us smiling handing us our keys. We will definitely be doing business with them in the future!

Accord Hybrid

Justin was excellent to work with, professiional & responsive. I'll recommend him and Scrott Clarke to others looking for a Honda product in the future!

Great!!!!

Austin and George were great. The two of them where very helpful in getting us the car we wanted for the price we wanted. (Plenty of meet on the bone)

Best Experiene Ever

We had the Best experience when purchasing from Scotts Clark Honda. The Lifetime warranty on the car was an added bonus. Our Sales Guy Jesse Shepeard and Finance Manager Carlos Fuller made our experience seamless.Oral and Mary

Great experience

We have purchased several hondas over the years, including a few from Scott Clark in the past. This was by far the easiest and best experience of purchasing and leasing a car! Eduardo was fantastic at explaining things and very patient as we made our decisions. Once we did, Scott and Donnie had the paperwork ready so we saved as much time as possible.

Austin is Great!

Great customer service! Very helpful, worked with me on the vehicle I wanted!! Thanks Austin and George for a good time and taking the moment to consider my needs.

Wonderful Customer Service

Yesterday I purchased a brand new Honda Accord from Scott Clark Honda. It's a gorgeous car but the best part about the experience was the excellent customer service. The team at Scott Clark, Colin in particular, did a fantastic job taking care of us. I'm extremely satisfied with my new purchase.

Wonderful experience!!

I recently bought a civic from Arthur Johnson at Scott Clark Honda. He was a pleasure to work with, highly professional and very knowledgeable. He was willing and able to answer any and all questions I had. I would highly recommend Scott Clark to anyone, especially working with Arthur Johnson.

Amazing...... Amazing..... Amazing

I will never go to another car dealership. When you can go to Scott Clark Honda and tell JB what you want and he gets EXACTLY what you want 2 times within 6 months why go somewhere else... JB dId exactly what he said he would they treat you more like Family than Customers.... Me and my husband are some happy customers... Again I SAY JB YOUR THE MAN....

Excellent Customer Service

My saIes rep was Arthur Johnson who was pleasure to work with. I bought my car online and it was shipped from North Carolina to the doorstep of my job in Milwaukee. From paperwork to keys in hand I had a wonderful experience and recommend Scott Clark Honda to all my friends.

Great

I searched their inventory on line and found a car I was interest in. I sent a message through their website and received an email back within the hour. This was on a Friday night. On Saturday they called and I made and appointment. The call and email were very professional and not high pressure at all!Test drove the car and bought it! The car was as described and the price was GREAT!

"Absolutely Fantastic!!!"

Im extremely pleased with new 2016 Honda Civic EX, and my purchase experience with Scott Clark Honda was excellent. I'm glad to say my experience was overwhelmingly positive. The sales staff I interacted with specifically Jamara William and Finance Manager named Donnie Farmer were knowledgeable about the products And various features. More importantly they were genuine and not in rush to fill a sales quota. My follow up visit was on time and everything processed in under 30-40 minutes. They treat me very well and is prompt, efficient and friendly. I really appreciated that. Keep up the good work! Thanks million Scott Clark Honda!!!

Horrible Service. Great car buying experience

Went to get my car serviced schedule an oil change one week prior so I had an appointment set. Took two and a half hours to change my oil with an appointment. I use to service cars and I know for one if you have an appointment you're first priority. I expected it to take atleast 45minutes but 2 and a half hours? The car buying experience was great though. Reggie was my sales representative and the car buying experience was easy and smooth. Definitely recommend getting a car from this dealership it's the cleanest dealership I've ever been to.

Best customer service

In past years of getting my Honda serviced I've never had the opportunity to work with such a great person as Will H. He went above and beyond to handle my cars issue, provide transportation home, called me when the work was done, and welcomed me back when I came to pick it yo. Honda service is very fortunate to have him on their team. I can't say enough good things.

Amazing experience and great service!

I love my car purchased at Scott Clark Honda!! Great selections. Amanda was so helpful and knowledgeable. Glenn made me feel like a priority and answered all of my questions. It was a 1st class experience from start to finish. I will be back and send everyone I know there!

Justin how help today was very friendly.

The team were very friendly and helpful with all details, I went just to take a look and I left with new car. Justin was very polit and he listen to what I need and he offer the right car fit my budget and my need.

Excellent Service Experience at Scott Clark Honda

I took my 2006 Honda Pilot with A LOT of miles to SCH this past week. They were very up front about what they found in their inspection and also about what could be put off versus what should be done with more urgency. The needed repairs were done to my full satisfaction and all was handled very professionally with attention to my timeframe.This vehicle was purchased at this dealership when it was Crown Honda and all the maintenance has been done there. I must admit that the transition to the Scott Clark organization was a bit bumpy, but I believe they have put in place a service organization that is first rate regarding professionalism and mechanical knowledge about Honda vehicles. My hat is off to SCH...they will definitely be my dealership of choice for maintenance on this or any other Honda that I own.Specifically, Scott, the service advisor was outstanding! Scott Clark is lucky to have him!

Thank you

My first experience with Scott Clark Honda ended with a few issues. JB Beckley took care of all my issues and put me in a more reliable vehicle. Thank you JB for making things right! Jesse was our salesmen. He was super sweet and eager to make us happy. I love my new purchase!

I found a gem!

I found a great deal on a CPO Subaru Legacy at Scott Clark Honda. Joseph DiFabio is a straight forward and friendly salesman who went above and beyond to help me. Everyone did. And what a great facility too.

Best Auto Service

After receiving a ridiculous quote for service from a competitor, I was referred to Chris Whiteman at Scott Clark Honda. Chris Whiteman took the time to sit with me and review what my car really needed and he helped discover why my tire light was always on (nail in the tire)! That sounds simple but I have voiced the same concern to the other repair facilities and I felt like nobody was listening until I sat with Chris. Now I won't be taking my car anywhere else! Customer for life!

Customer

Everytime I come here the people are fantastic! They go up and beyond for their clients, and take a general interest in your well being. I have never nicer people! I will never go anywhere else!

Excellent Service

Working with Myles, I traded in my 2015 Honda Accord Hybrid EX-L, and they paid off the lease buy out, with only 12 months on the lease. Then they gave a great price (Glenn Hildreth) on a 2016 Honda CRV SE. Jamara assisted Myles and took me for test drives and handled the paperwork because Myles was out the day I came back. Tony Lowder did the finance, and gave lots of good advice. After about 3 weeks, I noticed the antenna had been smacked and bent up off the roof. After showing the dealer, they decided instead of fixing it, they would simply replace the car with another brand new one! THAT my friends is "above and beyond!" Chris Whiteman, in Service, and David, worked together to get me home in a loaner car, and back again 2 days later to pickup my new, new CRV. I worked with Jamara again for the paperwork, and then Scott for the finance. I had to call my insurance company with the new VIN, and then drove home.Seems crazy, I know - but this dealer is doing EVERYTHING right, as far as I can tell, and they will bend over backwards to make you happy!

Above average customer service

I traded in my 2015 Honda Accord Hybrid EX-L, and they paid off the lease buy out, with only 12 months on the lease. Then they gave a great price on a 2016 Honda CRV SE. After about 3 weeks, I noticed the antenna had been smacked and bent up off the roof. After showing the dealer, they decided instead of fixing it, they would simply replace the car with another brand new one! THAT my friends is "above and beyond!"

Eric Watts

I was very upset on Friday afternoon; my vacation day was imposed upon due issues with my 2015 Honda Sport. I spoke with several people and then Eric called me to inquire about my disappointment. He was so sincere and genuinely concerned for me and the situation. Eric was awesome he listened as well as the service manager that spoke to me. I thoroughly believe in things being explained and information so that you have a choice. Eric gave information and so did the service manager. I did my research from the information given and then Eric called again to check on me Saturday. At that point I stopped by the dealership to see what he had to offer and to see if he was truly sincere. It was true, Eric was truly and genuinely concerned about my situation. Needless to say he changed my view point on the dealership. Prior incidents kept me at bay from the dealership. Awesome, that is Eric.

Service of my crv

We had a comfortable feeling pulling into the service area at Scott Clark...we knew all needs would be taken care of. Jessica Proper certainly treats us in a proper manner. She is great! I also have faith in everything that Andrew tells me. Sorry do not know his last name. He puts the Honda together and is a very intelligent young man!

I had a great experience with the service departme

I had an amazing experience with the service department at Scott Clark Honda, first class organisation.Thanks Chris Whiteman!!!!

Ann R McCorvey

My son was looking for a used Honda CRV and found one that he thought he would like to buy on the internet. He dealt with Jeffrey Goodwin, the internet sales manager, for a few days. The whole process was easy and efficient.

great car buying experience at Scott Clark Honda

i have purchased a brand new 2016 Honda Odyssey SE today and i'm very pleased with the overall experience provided by Scott Clark.I'm a kind of skeptical person when it comes to buying cars from Dealerships (based on my previous experiences). but i would have to honestly say that this is the best car buying experiences i ever had!! Thanks to William Villamil who made this overall process very smooth. Upon arrival at the dealership, i can sense a very welcoming atmosphere which is something i didn't notice at other honda dealerships in my city (i don't want to name those). William gave a demo of the Odyssey and answered all our questions patiently...then we were on the table to discuss the price point. William and his higher manager were extremely flexible when it comes to the price and i was satisfied with what they have come back at after my price negotiation.i would highly recommend Scott Clark for excellent car buying experience!

Outstanding Service

I recently purchased 2 cars from Scott Clark Honda, then decided one car was not for me. The guys (AJ, Glenn, Chad, and JB) took outstanding care of me and made sure I got into the car I wanted. I put them in a difficult spot and they stepped up and pulled strings for me. I'll get certainly give them a call the next time I am in the market.

Customer service went above and beyond

After a tough week with bad communication among the floor staff, the GM at this dealership stepped in to correct a bad situation. He went above and beyond to order us a new Honda Pilot from a different dealership and made every attempt to make sure we very happy customers. I've been a loyal Honda customer for many years, and he managed to keep our business for many more.

Service Department at Scott Clark Honda

Brought our 2013 Honda CRV in for service. Scott Hall was extremely helpful. Explain service that was to be done and how much it would be. Car was ready when promised. Scott meet us when we came to pick up the car and asked if we had any questions. I will definitely ask for Scott when we return service again.

good buying experience

knew what I wanted coming in....they worked with me on the right numbers, and the customer service was great. I would come back to purchase

Thanks

a pleasant experience at Scott Clark and his team thanks to Willian Villamil for all the attention a company 100% 100 recommended

No customer service and liars.

Worst customer service from every department within this dealership. They make promises they do not keep they flat out lie. When there is a problem they avoid your phone calls and every employee tries to put it off on a different manager or employee. Out of the three months I have owned the car I have not been able to drive it comfortably for about two. Do not do business with these people spent over 20000.00 and have had nothing but one problem after the other.

Excellent service.

Great service and very efficient. Shuttle service worked smoothly. Scott Hall made it hassle free.

Pilot

Kevin Harris helped us compare the Pilot to other 3 row SUVs and to understand differences in the trim levels. He was knowledgable and responsive and gave us a great experience. Love our Pilot.....

Have Faith

I am a resident of Washington, DC. I've been doing business with The Scott's Clark Honda company for 10 months now. Honestly, there have been a lot of hurdles, trials, mishaps and misunderstandings. A most recent situation in the service dept. When my truck was delivered to me, the driver, before he left had prayer with me, that God Bless my purchase. It has been some scary moments within my experience. Overall every situation has been worked out!I am also grateful for Mr. Stuart Phelps. When my faith became low due to a service issue, Mr. Phelps reached out to me, using professional and kind spirit. He was a great listener, knowledge in the product and services of my truck, he knew how to handle both company information and customers concern.Mr. Stuart is a perfect representative for The Scott Clark Honda company. Yet, I gained faith in who I trusted to do business with from the beginning. In this car buying experience, I've learned that in every situation there will be trials. But I will also agree that having faith always works! Thank you Mr. Stuart Phelps for not ignoring me. I Love my vehicle, because God gave it to me, the very best servicing to my car is very important to me. God Bless you!

Amazing experience!

I leased my 2014 Honda Civic from Scott Clark Honda and I have always been satisfied with how they do business. Being a real estate agent I am always sizing up other peoples service and people skills. I visited this week for a routine oil change and I was incredibly impressed with Chris Whiteman in their service department! Even though it was obvious that they were very busy at the time, Chris took the time to sit with me and review my cars maintenance needs and work on setting up a time for a future visit. Most importantly he was respectful of my time constraints and had me on the road in time to make my next appointment! Thank you Chris and the team at Scott Clark Honda for providing an amazing service experience!

Excellent Customer Service

I purchased my new Odyssey 3 years ago and since then I have received excellent support and service. I had an issue yesterday and Shukla, Robbie and JB resolved my issue and I can't say anything except EXCELLENT CUSTOMER SERVICE! Also, the kids loved their lobby area as I worked while we waited. They have an onsite cafe which is perfect to those who have to stay and wait for their vehicle. Super friendly and supportive staff. Once again big shout out to Shukla, Robbie and JB! I also own a Toyota and receive unbelievable service from both Scott Clark locations Justin at Toyota is my point of contact in service and he rocks too. Excellent service at both locations. Highly recommend!

Great car buying experience, for once!

Austin was amazing from start to finish. He was reasonable, quick, and honest. I've never had such a smooth, hassle free experience with car sales. We visited 4 dealers and everyone at Scott Clark was pleasant and direct. They gave us a good deal without playing games and respected our time and research.

Buying a new Honda Pilot 2016

My sales representative was Jeff Geoff. Initially I was interested in a used Honda Pilot but after he showed me all the upgrades and safety features on the 2016 model , I was sold on a new Pilot. He spent hours with me trying to explain all the tech stuff involved in this car. Even help me learn to drive the car properly. The entire dealership was very helpful and we were able to come to an agreeable price and trade in with little stress. Yes I am a female age 66 buying a car alone ( scary) . I also have to say I had a Honda Odyssey then traded it on a Highlander but was never completely satisfied with a Toyota performance and navigation system. I am thrilled to now own a new Honda with all the upgrades for an enjoyable ride.

Wonderful Experience

The best experience I've ever had when purchasing a new vehicle. Jeffery Goodwin and Scott Elsenheimer were great to work with. I couldn't make it up to the dealership the day I purchased my Accord Sport so Scott Clark Honda delivered it to my doorstep. First class organization.

Used car purchase -2013 Cadillac CTS

George Billet and Jason assisted my wife and I and I am very appreciative of the support they provided. The only thing I think they can work on is the final "out the door" process. The young lady putting on the license plate had some issues (I mention this because this is the second car she out processed for me in the past 4 months and it was the same way). The overall experience was great. The "finance" office is always the place I hate to enter but most dealers are the same so no big deal. Love our new (used) car.

Very smooth process and extremely helpful

Recently purchased an Accord Sport at SCH. Scott Clark Honda is the best dealership in Charlotte. I visited a few dealerships but none of them are accommodating as SCH is. They made sure I was completely satisfied by all means before I took the vehicle. Scott from the Finance department was awesome and helped me understand various options and gave me some valuable suggestions in choosing some protection packages. Kevin, Alex and Om from the sales team were also very helpful and cooperative throughout the process. I highly recommend this dealership to anyone considering a Honda vehicle.

Great experience !

I had a great experience ! I worked with Alex, & Donnie they're a great team. If it weren't for them I would not return to the establishment . They were awesome ! Love my car .

Love my new Honda Odyssey.

I had decided that leasing might be a good idea for me. Davion Robinson walked me through the procedure and found the perfect car for me. I am happy with my new arrangement.

Scott Hall, service advisor did a great job for me

Scott Hall was my service advisor and he was very customer service oriented. I will definitely use him as my contact in the future. He is a great ambassador for Scott Clark Honda!

Top notch service!

Amanda was a pleasure to work with. She is very well educated in all the vehicles and products offered by Scott Clark Honda. She was VERY prompt, non-abrasive and sincere in her working with my family. She was understanding and ultimately did everything in her power to help us get the vehicle we wanted at the price we wanted. Scott Clark Honda was a pleasure to do business with and so was Amanda. I would recommend her to anyone for their car buying needs. I was dreading coming into the dealership to look at a new vehicle but it was such a nice experience working with this associate and dealership. Dread turned into delight because of Amanda's personalty, knowledge and help.

Review of car purchase

I purchase a Honda CRV and William Villamil was my sales representative. I cannot say enough about William's disposition to help me get the car that I wanted. He listened to what I said I need as well as how much I could pay. He made sure that the car had all the items that I wanted and within the monthly payment that I needed .

Great place to get a car

Great experience at Scott Clarck Honda, was not expecting to drive off the same day but they made it happen, love my Honda accord!

Scot Clark Honda

Interested in purchasing a Honda, contact Muhammad Idrees at Scott Clark Honda. Muhammad is very knowledgeable about his products and was a delight to do business with. He is very through with the process from the beginning.

Best Service!!!

I purchased my 2015 Accord Sport from Scott Clark Honda last July and Scott Hall in the service department has made all my service transactions smooth and easy. He ensures that all service is complete each and explains everything done as well as upcoming services needed! Scott is very professional and knowledgable. Thanks!!!

Ignore the neagative reviews! 5 Star Experience!

I recently purchased a used automobile from Scott Clark Honda. My first contact with the dealership was online. I had read some negative reviews and was, honestly, leery of doing business with them. While initially, they pushed hard to get my phone number, when I made it clear I wished to communicate only via email at that point to get my initial questions about the car answered, the message got through. Not only did I receive an email, it was from the internet sales manager, Jeffrey Goodwin, who sent me a short video of himself in front of the car I was interested in to not only show me that it was indeed on the lot but to give me a peek of the inside, which answered my initial inquiry. My concerns about the dealership subsided. That evening, Jeffrey and I worked together via text (yep, he had provided me his cell number and told me I could call or text - he had picked up on the fact I likely wasn't going to want to talk) to work out the details and come to an out the door price. I didn't want to drive 1.5 hours and then not be able to come to terms. I purchased the car the next day and for the price agreed upon! There were apparently two other interested parties. One at the dealership wanting to test drive when I returned from mine and another scheduled for a test drive later in the day with another salesman. I am glad I made the drive early in the day. I had lost another car at another dealer earlier in the week, and it would have been heartbreaking to go through that again. Luckily, that did not happen. I feel I got a great price on a used vehicle. I had wonderful service from Jeffrey Goodwin and would and will recommend him highly to my friends, coworkers, acquaintances, the general public - i.e. YOU! I also don't want to leave out my dealings with the finance manager, Ronnie, who also was kind and easy to deal with. It was his job to try to sell me the extended warranty and such, but, he had been forewarned by Jeffrey that I would not be interested in such, so he did not push hard. He was also a pleasure to deal with. Provided my car doesn't fall apart (haha), I could not rate my experience any higher. Thank you, Jeffrey. Thank you, Ronnie. Keep up the excellent work!

Car Buying Made asy

Knowledgeable and friendly salesman (Alexander). No pressure buying experience.

Best Car Buying Experience!

After several years I forgot how long the car buying process can be. However, Brandon Bullock and others made my experience wonderful! Brandon was so helpful. Not only did I get the car I wanted but I was able to drive the car off the lot the same day!! Also, I had my 4 year old daughter with me and we all know how they can be, he was extremely nice to her, and kept her happy. He listened to what I wanted and I ended up with a car that was better than what I asked for a 2013 Honda Accord Fully loaded!!! I was able to drive off the lot with my car!! I wasn't expecting my day to end this way. Thank you to Brandon and the Scott Clark Honda family off Independence! You guys are amazing!

Great Experience!

Eric Watts was very patient and professional! Great job!

Absolutely wonderful

I came in yesterday for a service appointment, and while waiting looked at the CRV in the showroom. Alexander Fung-A-Ling came over and even though I said I was just waiting on my service to be done went so above and beyond to give me all the information I needed to know without being overwhelming or pushy. He really listened to exactly what I wanted and made me feel so at ease with the entire process. Even when I went back and forth between styles, he was so understanding and literally ran all over the lot to find exactly what I was looking for. The staff knew as a new mother I was short on time, and made everything so much easier than I have experienced in the past. In my experience the finance part of buying a car has never been great. It always seemed to take forever, pushy add ons etc. Donnie Farmer was absolutely wonderful! Who would have thought that it could go as quickly and enjoyable as it was. Very informative, explained everything in detail, but without making me sit there for hours. He is in charge of finance and he even installed my son's carseat!! Onto switching my car. As I said before, was so not planning on doing this that day, so of course my trunk was a disaster. Stroller, basically my closet lol, carseat, paperwork, toys you name it. Alexander, Donnie and the sweet girl that helped me program my bluetooth at the end all transferred everything over to my new car. I really was blown away by every person that I encountered. So incredibly happy with my decision to get my new beautiful CRV from these wonderful people! Go and ask for Alexander and Donnie!

Excellent salesman

William Villamil was a wonderful and extremely knowledgeable sales agent. I would definitely buy another car from him and refer him to my friends!

Awesome car buying experience

I bought a 2016 Honda pilot and it was awesome experience, my sales man JefferyGoodwin was very professional and had the patience to here to all my requirements, he was very punctual with the response felt like a 24 hr customer service. Would love to buy another car in future.

Love my 2016 Pilot

Hands down, the easiest car buying experience I've ever had. Our salesperson, Reginald Terry, took care of almost everything over the phone. We knew what we wanted, and what we were willing to pay. He was able to make everything happen and we only had to come in for paperwork and car delivery! Absolutely amazing is the best description. Kudos to you, Reggie Terry, for an awesome transaction!

Finally! A pleasant car buy experience!

I felt right at home at Scott Clark Honda! From the time I pulled into the parking lot to leaving in my new Pilot, I had the best time. I was greeted by George Billet and his assistant Victoria right when I walked through the doors. They assisted me through out the day and really listened to what I had to say and to my concerns with buying a new car. They did not push a vehicle on me or pressure me in any way. They sought every avenue for me until we found an awesome vehicle at my price point. George and Victoria were both professional and at the same time we laughed and enjoyed the day. The whole staff was friendly and by the time I left they were all happy for me and called me by name. I highly recommend buying from Scott Clark Honda! They are very laid back and make car buying very enjoyable. I will definitely be going back when its time for our next family vehicle. Ask for George Billet or Victoria!

Great Service

Had a great experience with Steve Beck as my service coordinator. Kept me informed as to the progress and was very pleasant. Always a good experience at this Honda dealership.

Bright Side

With limited credit going to a dealership was always ruled out, causing me to settle for the "buy here, pay here" option. Until I sat down with Mr. David Rucker. He allowed me to see the "bright side" of things. Just when I thought I would have to settle for any car he fought to get me the car I wanted. Not only did he sell me a car, he took time to educate me about the importance of credit for my future. Thank you Mr. Rucker! We are really enjoying our new car!!

Good car buying experience at Scott Clark

My experience at Scott Clark Honda was very good. I purchased two cars, a 2016 CRV Touring model and a 2011 Hyundai Elantra. I was also trading in a 2012 leased CRV that was way over the allotted miles. George Billett, my Sales Rep,helped with all of the transactions, and made the process very comfortable.

Reginald Terry Scott Clark Honda is greeeeeeat..

Reginald Terry of Scott Clark Honda was great. He made the process a breeze. He took his time to find me the perfect car. Reggie also made sure he kept me within my monthly budget. He was amaaazing. Love, love, love my new car

Fantastic experience!

This was, by far, the best car buying experience I've ever had. Austin Billet greeted me promptly and did not back away when I told him of my situation. Instead, he said he was sure he could help. He and George Billet were both extremely courteous and professional and helped my pick a car that was much more than I expected I would get. I'm so happy with my 2016 Accord Touring V6 (I got it right off the truck - literally!) I would highly recommend Scott Clark Honda to anyone looking to purchase a new vehicle.

Horrible

I went to Scott Clark Honda of Charlotte and got a 2010 Volkswagen and found out they had lied 3 months later about the condition of the car I had so many problems and poured a good amount of money into it thanks for them. Even found wires taped together under the hood?? Called them and found out others were experiencing the same problems. What a waste of time and money.

Great experience

I had been eyeing a vehicle online and came in a day before my scheduled appointment to check it out. David was very helpful and made the experience as painless as possible. Without any force, coercion, or convincing, within minutes, I was purchasing a car. I ended up having to come in the next day and he was able to walk me through all of the different features that I missed the day before, he helped me get everything I left out of my trade-in, and he made sure any issues I had were mitigated. I would recommend him for anyone's car-buying experience! I also enjoyed working with Taiwon in Finance. He was very helpful and took the appropriate time walking through everything with me. I can say that everyone I interacted with in sales and finance were great!

Great!

We really appreciate the great customer service, honesty, and patience we had at Scott Clark. They worked with us to satisfy our needs and give us the best deal. After talking to tons of other deslerships, this dealership has the greatest customer service and great prices. Thank you Demario Hutchins, Taiwon, and JB!

Excellent service and advice

Will was very informative and if he didn't know the answer he made sure I left with the right one. Gave me great advice on my car and was very honest. Definitely coming back.

Great service

I had an appointment with Louis James to have my CRV serviced. The service was performed in a limited amount of time and Louis kept me informed. I have had previous service with Louis and he always takes good care of me.

Bad service after the sale

Bought a used car and it had some chips on the hood. They promise to repair the chips and after the second attempt of repairs it still was not corrected. They wanted me to bring back the third time. I called the general manager and left a message and yet still has not called in any way. They got my money this time but not the next time. I am done with this car lot. BAD CUSTOMER SERVICE.

I didn't believe him...

When you go to a Car dealership the sales person always tell you what they are sure they can and will do, and at the end you leave disappointed. Well I walked in to Honda telling Rucker what I want and don't want. I went there on a Tuesday night, (in which it was kind of late) he told me give him until Wednesday by noon. Well at 9:00 am I got a message from him saying that he had something for me. I knew exactly what I wanted, even down to the payment....DAVID RUCKER got me the kind of car i wanted , the accessories , and the payment without haggle and disappointment ......He is truly a person of his word..He did just what he said he will do..Thank you for all you done. Sincerly, Lester

Amazing!!

Mr Rucker was on top of everything, never pressured me into anything. More than just a salesman. Nothing but respect from Scott Clark. I truly recommend Mr. Rucker as your salesman.

Jimmy Bass is outstanding, excellent service

I bought over the years 6 various New Honda's a mix of Civic, Accord, Pilots, Odyssey and 2 used Accords for my kids and Jimmy has been there for years taking care of my vehicles, I missed his excellent customer service the short time he was away and so happy he returned! I have to drive out of state a lot and I have never broken down (knock on wood) Jimmy and the service department staff always keep me informed about the future needs or preventative service's which keep me safely on the road. I have an Autistic son and when he is with me Jimmy is really good about getting my service time wait as short as possible. He knows without saying anything that my hands are full and I appreciate the extra time / effort he gives in his service which is why I only shop and service my cars at this Dealership. Quality service matters to this Mom! I feel like a member of the Dealership family and not just another nameless customer.

3rd Time Customer within 24 months!

First off I'd like to think I'm a VIP customer! Now that I got that I the way I can tell you that Scott Clark has a great team! David Rucker handled my last 2 deals from start to finish! He has exceptional professionalism and patience to put of up me! Thats why I just keep on coming back plus I just had to get that sunroof!

Dave Rucker...AKA - ROCKSTAR!

Consummate professional, friendly, and an all around great guy. In a world of endless choices, it's important to work with someone you can trust - he's my choice.

Customer Service

Mr. Rucker displayed excellent customer service with helping me today. I highly recommend ScottClark for you business. I will be using them agin in the near future.

Used car purchase assessment

The car I found sold itself based on price and meeting my specs for the model I was seeking. Eric Watts did a great job on assisting me with the sale and Pete in financing was a pleasure to work with. Other staff assisting with detail and social media advertising were pleasurable to work with as well. The only reason I didn't rate the overall experience a 5 was based upon my 30 second interchange with their sales manager Derek. His contribution to the process was odd, borderline rude and certainly added no value to a process already in the works and running smoothly. Still unsure of his involvement for a deal already consummated at that point. Otherwise, I am pleased with our experience buying the car at Scott Clark Honda.

Great Dealership & Excellent Service Department

Had a great experience with the dealership. We bought a used Honda Odyssey & was contacted a couple weeks later stating that they needed us to bring the car in to fix a recall. Since we live in another state, we made accommodations to spend the night. We dropped the car off on Friday & was told by the Service Director Jimmy Bass that they would need to keep the vehicle overnight so they could work on it the next day. He went above & beyond to accommodate us, as he gave us a loaner vehicle to use until we returned the next day. The service was fabulous and Jimmy was so very kind & helpful. My family was quite impressed! We will definitely be back to purchase future vehicles from them!

Worst customer service ever!

George Billett was the salesman that I was referred to by another salesmen at another Scott Clark dealership. I was looking for a pre-owned car and saw a few on their website I was interested in. After test driving the first car I had looked at, I went to talk about the numbers. I was not satisfied with the amount that they were asking for that particular car; so I asked to see a cheaper car that was on the lot. At that point instead of letting me compare another car or even letting me look at any other car on the lot I was yelled at and disrespected. George Was incredibly rude to me when I requested to look at the car that wasn't a Honda, but still being sold at his dealership. Then said,"It's the end of the month I don't need to sell you this car, if you don't like this car then don't buy it." I don't think that is how a customer should ever be treated especially when all the customer was doing was requesting to look at another vehicle on the same lot. I understand that a cheaper car would put less money in his pocket, but honestly it was just awful customer service. I promptly left after he made it clear that he did not need my business. Needless to say I will not be purchasing any vehicle from any Scott Clark dealerships and would suggest anyone that is looking at a used/new car to avoid it as well. I purchased my other car a few years ago and was never spoken to in the way that I was today.

Ask for Scott Hall

Please ask for Scott Hall if you go to Scott Clark Honda he is very easy to work with and you will be happy with all your work done when you leave.

Great Communication Helped Overcome Hiccups

After shopping around on the new 2016 Civic, I found that Scott Clark Honda offered by far the best payment and overall experience while shopping and test driving. My consultant Justin Scott was outstanding. When I first inquired, he created a personalized video tour of one of the vehicles that I had shown interest in driving. He followed up via my preferred method of communication - text messaging. Many other salespeople I dealt with won't adapt to a customer's preference with communication. Justin was on board. He wanted to set up an appointment, but to my own fault, I went in to see him without confirming a time and date. His colleague JR was very helpful while Justin was with another client. I followed up after the visit to meet with Justin. I met with Justin to look at some options and we came to an agreement on price and the features I wanted in the Civic. The price was nearly $200 less per month than a competing dealer in Charlotte. Where the hiccups came into play was in the finance office. The monthly payment on paper was somehow $30 higher than I had agreed to. I was told that it was because of a difference in state taxes. I took them at their word and agreed. I went home later and researched the tax discrepancy. I found that there should have been no increase because of registering in South Carolina. I followed up with Justin Scott who verified that the finance manager was new and that there were paperwork errors. There would end up being several other errors in the paperwork from the "rookie" in finance until we reached out to Justin Mann, the finance director. Justin Mann took immediate ownership of the experience on the finance side and ensured that everything worked perfectly with the agreed upon payment and lease terms.Justin Scott kept in touch to see that everything was good on my end. They gave me fair value for my trade and in the end I was able to pick up the new car looking nice with everything I had asked for.The key to success in even the most volatile of situations is communication. Both Justins were great in that they stayed in touch and making sure everything was corrected. I recommend Justin Scott as a Honda expert and someone you can trust as a consultant when you consider purchasing a new vehicle. Thank you guys (and JR for the help as well!) for making this a good overall experience.

Overall

All I have to say is, the reason why we left happy is because of Ronnie in finance

Questionable Practices

My husband and I were looking for a dependable used car and came across a great deal online with Scott Clark Honda. We sent an email inquiry, and were quickly contacted by a customer service representative. We set up a test drive for the next day. We arrived about 30 minutes early, and were asked to sit down while they brought the car around. We waited at least 20 minutes before the girl came back and told us that, "Unfortunately the car sold a 'few minutes ago'. However we have this/that/and the other model that we could show you". I found that very odd, but things happen. We decided to leave (without waiting to "talk to her manager", and test drive somewhere else. Curious, I decided to go back on the site and inquire about the same car under a different name. Amazingly, we got not one, not two, but THREE customer service emails stating that the car was....wait for it....AVAILABLE, and when would we like to come test drive it? Now, I know that technology can be slow....but three offers to come in? HOURS after we were there and were told it was sold? Make your own decisions, but I would be very wary of Scott Clark Honda.

Scott Clark selling fruit

Purchased 2010 cc Volkswagen. Thought would be better to buy thru dealership. I was wrong. I have spent $3000 in 3 months. I have emailed, called, and live chat. No response other than live chat. Replace both head light bulbs, replaced plugs, water pump and housing. The water pump was the last problem. I am handicap and they dealership is 2 1/2 hrs away. Could have purchased from individual for $500 cheaper, but I want to buy thru dealer. The water pump disabled the vehicle, so after 2 weeks and no response, I had it towed to Volkswagen dealership for the repair. After they replaced it they found sensor and sensor wiring tape to hold sensor in. They replaced wiring and sensor. The dealership was in disbelief that I bought it from a dealer ship. I unloaded that lemon for another Volkswagen. The original payed was around $15,000. Spent another $3000 on repairs, another $3000 for newer on. So I have spent $21,000 on the whole mess. STAY AWAY FROM SCOTT CLARK HONDA. Don't even know what there position is, will not return calls or emails. Richard Brackin

Great service! Greay experience!

Great experience with the whole team particularly Mr.Eric Watts. He is very helpful and responsive to my questions. I highly recommend this dealership! I don't have any experience with the service department yet.

New Honda 2016 Accord

Loved the entire experience. Mohammad our sales rep did an excellent job of listening to our needs and showing us the best option for what I wanted. A friendly community feeling that made me feel as if I had been a repeat customer for years.

The BEST Service EVER!!!

I purchased a new 2015 Honda Civic the service from the time I walked to the door was OUTSTANDING! Alex was unbelievable, knowledgeable, comfortable, and friendly. I never felt pressured or taken advantage of as Im a lady. Everyone smiled, asked if I need help of any sort, and was extremely positive! Alex was the best Salesman Ive ever met! I only drive Hondas and this is my 5th Honda, Im so excited and proud to be a Honda Owner! Honda has NEVER let me down. Thank You ALEX and Scott Clark Honda! ****ASK for Alex****

Great place to buy a vehicle

I stopped to look at a vehicle I saw on line that they had for sale. A very nice salesman names Eric Watts helped me. It was dark but Eric knew exactly where the car was and brought it up front for me to see. He wasn't one of those sales people that tried to " shove a sale" at you. Eric Clark was very polite and answered all questions I had. He even stayed until everything was handled, and brought the car around after it had been detailed. I highly recommend Eris Watts for the sales person at Scott Clark Honda. All the people that worked there were very friendly too. Thank you Eric Watts for an enjoyable experience in purchasing my car ! Mary K.

Best buying experience ever!

I recently worked with Kenny Wallace at Scott Clark Honda to purchase a 2016 CRV. The dealership is very clean, modern, and comfortable. The entire transaction was completed in under three hours! Talking with Kenny was like spending time with family. He patiently answered all my questions and showed me features of the vehicle. Eman in finance was extremely efficient and helpful. Before I drove home, the delivery team made sure I understood all the cool technology. Absolutely the best buying experience I've ever had. Keep up the great work!

Unbelievable

Seriously, unbelievable. Here I am in Michigan, been looking for a specific car for 10 months now, finally find it and I was told no problem, we can bring it to you and pick up your trade in. I thought to myself, WOW, now this is great. Called them Sunday, loan approved Monday and they sold it sometime between then and didn't bother to say, Hey, someone is looking at it, can you leave a deposit or anything, just left me hanging and asked if i'd be interested in another vehicle. Who does that??????? would not recommend, not on the up and up. What else are they capable of???????? people suck.

Super happy with purchase and service

Tanya Gomez did an amazing job during my car purchasing experience. Everyone was very helpful and they really showed me the cars that I has to fit my budget. They gave me a great deal on my trade-in, higher than anybody else in town, it really showed that they cared about their customers.

Service not good

I took my car in for service at 10 am, was asked if I could get my car back at the end if the day. Told them that was fine, end of day was cool. Well i called back at 8 only to find out it was closed. Never heard from the service department, that my car would not be ready like promised. Called next morning at 7. Told someone would call me back in 45 min. Two hrs later received call that car was ready. When i picked up car, just was told car outside. Frustrated but let it go, what were they going to really do, I only had a recall repair. The tipping point was when i got to my car it was not given the complementary car wash like they said and noted on my invoice. The car wash was not a big deal but i decided to express my frustration, they offered to wash the car but offered no apologies for my inconveniences. No car that night, no car the next morning no call so I could make arrangments I was not

Service, an important part of a dealership!

Jimmy Bass, the service manager at Scott Clark Honda, is one of the key components of this dealership that makes Scott Clark Honda a winner! Every detail is important and is taken care of in the service department; thanks to Jimmy. Sales department is great too! John Greene is a salesperson that listens and works with you to bring a complete solution to the customer. From credit department and accessory department to internet department and the receptionist; Scott Clark Honda has put together a great winning team.

Service Representative

Scott Hall gave great service to me as he does always. John Frazier

2015 Honda Civic

The leasing manager I worked with, Justin Scott, brought all the qualities one would want in someone in his position. He was friendly, professional, helpful, and thoroughly conscientious throughout the process. It made the experience easy and pleasant. This was true of the other professionals I worked with as well. I have bought/leased several vehicles from this dealer and will definitely be back again.

My experience the Scott Clark Honda General Manager

I recently purchased a pre owned Jeep Patriot High Altitude vehicle from this dealership.My initial experience with the dealership left a lot to be desired, but when JB Beckley (the GM) got involved my experience improved dramatically. This particular pre owned vehicle with low mileage is hard to find, but JB made sure his staff stayed on top of their search. Additionally, JB stayed in touch with me on a regular basis to keep me updated with the search.As a GM of a large dealership that sells over 350 pre owned cars a month, it is an understatement to say he is a busy person 12+ hours a day. JB stayed involved from the start of the search to me taking ownership of the vehicle.I would recommend this dealership based on his performance and involvement.

Service

I was guided through my servicing experience by Steve Beck who was thoroughly professional and personable. He was able to work this particular servicing so that it ended without charge to me. I couldn't ask for a better experience.

Scammed me out of my money!!!

My car would not start took it there for service and was told it was bad gas. They did not save the gas and I had the gas tested. It came back that the gas was fine and this dealership charged me $693.39 when the parts were only $35.00. I also did not authorize them to fix it especially when it should have been figured out diagnostically!! I tried to speak to the manager and was not able to and then I called the corporate office and they basically told me that they stood by their service dept. Really without proof and I had proof. So nevertheless I will never go there again for anything and I have told people I know to not go there for anything. I want my money back because I feel I was scammed. Also contacted my lawyer because one way or another I will get my money back!!

purchase honda pilot 2016

I purchase my Honda pilot 2016 with the helped of John Greene. He is very helpful and answer all my questions. he is very valuable to the customer service.

Fabulously great car buying experience.

Thanks to Demario, Jimmy, Donnie and Sam! Super quick service! Love the new facilities.

Disappointed. What's the point of making an appointment?

#disappointed Made an appointment for the recall at 8 AM today. Got the car around 11:30 was told it was a 2 -2.5 hr timeframe. Alright I understand that and it's the week before a holiday so it's busy and crunch time...but it seemed like it was first come first serve and not sure if they went by the schedule.... Because the guy didn't seem to confirm it with me in the system....Also I could tell this guy was having a bad day.Brought up my concern at 11 am for wait time. Shocked by interaction as I was rudely dismissed. It was just a concern for time and it was just a conversation. I could tell this guys was upset but we're all human. It's just a conversation no need to be dismissive. He called me when ready "I paged you, called you and left a voicemail." "I told him I didn't hear the page and I'm in the lobby" I came out and showed him no voicemail. His response "I didn't call you then" and walked off. Didn't go over the report and found out on my own that I needed an alignment. Also paper work shows work order created at 10 AM... Not at 8 :(Hope this guy has a better day. I hope Scott Clark company genuinely takes this feedback as constructional training for your employees and a way to improve scheduling and turn around times....for your customers because I felt today you all didn't live up to your end of your motto to "Take care of the customer".

Disappointed and why make an appointment?

#disappointed Made an appointment for the recall at 8 AM today. Got the car around 11:30 was told it was a 2 -2.5 hr timeframe. Alright I understand that and it's the week before a holiday so it's busy and crunch time...but it seemed like it was first come first serve and not sure if they went by the schedule.... Because the guy didn't seem to confirm it with me in the system..?....Also I could tell this guy was having a bad day. Brought up my concern at 11 am for wait time. Shocked by interaction as I was rudely dismissed. It was just a concern for time and it was just a conversation. I could tell this guys was upset but we're all human. It's just a conversation no need to be dismissive. He called me when ready "I paged you, called you and left a voicemail." "I told him I didn't hear the page and I'm in the lobby" I came out and showed him no voicemail. His response "I didn't call you then" and walked off. Didn't go over the report and found out on my own that I needed an alignment. Also paper work shows work order created at 10 AM... Not at 8 :( Hope this guy has a better day. I hope Scott Clark company genuinely takes this feedback as constructional training for your employees and a way to improve scheduling and turn around times....for your customers because I felt today you all didn't live up to your end of your motto to "Take care of the customer".

2016. Civic at Scott Clark Honda

Bought a new Civic from Arnie's Tracy. A gentleman and true professional. He went the extra mile and was a pleasure to work with. We haven't had the car in for service yet but am sure that it will be great as well.

Love my new 2016 HRV !

Thanks to Demario Hutchings, Jimmy Bass and Sam for a super sale! My new HRV rides like a dream and fits me like a glove. New facilities are state of the art by far! Everyone there is very accomodating and knowledgeable - truly a nice experience. Many thanks again Scott Clark Team!

Great Service Thank You Jimmy & Honda

NOTE-> survey for service shld be 5stars it will not allow me on the phone to select 5stars w/o changing previous question. Great Service Dept. & Jimmy is the best! We fully trust & value your service department with our car and will continue to select your services. Thank You Erin & Thomas Haapapuro

Good experience

Trevor in the service department was great to work with. He made sure the repair was done timely and at the lowest cost possible. Thanks Trevor!

Terrible customer service!

I never write a review on any business. As a matter of fact this is my first one but I'm so disappointed! I called several times this week and talked to different sales associates. Everybody said they'd check on the price or my trade in and never called back! I left messages and still couldn't get a call back. Called again today and asked for a manager and the car I was wanting sold yesterday! I am out of state so couldn't just drive on over but wanted the car when it was for sale Monday. Terrible, terrible customer service! You can do better!

Salesman :) -------- Management :(

Our salesman Earnest was wonderful! Very personable, well informed about the vehicle and awesome customer service. When we got to the management OMG! They were rude, arrogant, and did not know how to talk to people. Beware, especially for the woman shopping for vehicles.

Service is impeccable!

I love the service provided by Scott Clark Honda. I had a 2014 and need small service done. In and out promptly. Then i traded the 2014 for a 2015, again did not fail, excellent service. I love my new Honda CRV, Thank you to Jeff Goodwin, JB and Scott Elsenheimer for making it a smooth purchase.

My complaint mattered