Santa Margarita Ford

Treated fairly and professionally. Great staff.

The ease of purchase was extraordinaire. Great staff which gave me much support and confidence that I made the correct decision.

Oil change

Very smooth, no push to sell extra services. The experience was quick and easy.

Perfect stars

From the time I walked in my paper work was ready and I was in and out in one hour

Great Experience!

Charlie, our sales person, was great! We are very please with our purchase! It was one of the best car buying experiences that we have ever had!

Mr Sal Molina

Service writer was on the spot, Assigned writer was called immediately and he processed my requests perfectly. Additional work was needed and I was contacted and explained along with associated costs. Vehicle was ready in record time. Extremely satisfied with process.

Great customer service

I was looking for a 4x4 truck for a while and most dealers either didn't have the truck on their lots or were so unhelpful. I found my truck at RSM. The salesman was helpful and there was no pressure. I was very happy with the deal.

Great Service!

My first visit here. I was assisted by Miguel, he was professional & polite. I appreciated his constant updates on the status of my repairs. My car was ready and on time as promised. Thank you!

Great Service

Excellent service, great people, fun to visit, clean area

Great service

Very pleased with sales dept and service dept. Extremely customer friendly. Thanks Santa Margarita Ford.

Great dealership with great service

I've bought 2 vehicles at this dealer and have had both of them serviced here. Always a great experience.

Friendly, Courteous and Honest Dealership

So happy with my buying experience. Ryan, Blake, Susan and John in Finance, could not have been more up front, honest and personable. If you are in the market for a new Ford go see Ryan or Blake.

Mr. Dave Conroy

My Service Rep Miguel Aparaicio did a fantastic job !

Great car buying experience!

i always dread the car buying experience but this time it was different. I came out earlier in the day and Jimmy helped me look at a few cars. Came back later after work and Ryan helped me compare the 2 vehicles that i was interested in. I got a great price on the car that I wanted. Ryan and Frank in finance were able to get me the financing that I needed. Ryan even gave me a tutorial on the navigation/radio/climate Sync panel and synced my phone for me. I would definitely recommend this dealership. Very happy with my vehicle!

Awesome service

Santa Margarita Ford is awesome, always quick, efficient, friendly and will do what is necessary to make you happy + good deals on cars! I have lived in Santa Maragarita for 28 years and love that I can walk here and give my business to a community business like this. Thank you Santa Margarita Ford Service and Sales! Barbara Rhoton

Great service

Roger wrote up my concerns and that was taken care of along with an overall inspection. Very pleased.

Friendly and helpful!

Can't believe how easy it was to select and lease a new car from Santa Margarita Ford. No pressure, just answers to all our questions over a couple of visits. We couldn't be happier with the deal and how we were treated.

SM Ford Service Great, Ford's design not so great!

I am very pleased with the service I receive at Santa Margarita Ford. However I was not very happy with having to pay over $450 to have a headlight replaced! I blame Ford engineering for not having foresight enough to design a headlight that didn't require disassembling the front end for access!

Great Service

I am so pleased with the service advisors, so helpful, courteous and I drive the extra miles to have Santa Marguerita Ford service my vehicle; I have complete faith and trust in them.

GREAT JOB, as usual.

the staff is ALWAYS so helpful and I always leave the dealership confident in the repairs made.

Satisfied customer

excellent vehicle, excellent service, all around great experience!!!Duane is awesome!!!

vickie king

Jim my sales rep was great! No pressure, perfect, would recommend him to all my friends. Thanks for a awesome experience.

Won our loyalty

We ordered our edge back in July 2015. There were many delays which almost doubled our wait time. Tom and Santa margarita ford kept us informed and were very professional throughout the experience. Further, after finally having the vehicle for a week, something was wrong with the electrical system and nothing would work. Again, Tom and Santa margarita ford was professional and worked with us to resolve the situation. Our contract was unwound and another edge was ordered. Ford can thank Santa margarita ford for our loyalty! Several times through this frustrating experience, We were tempted to give up on ford products all together. Santa margarita ford salvaged that relationship!

Great service

Took my car in for oil change and recall service. It was completed quickly and within the time frame told to me. Staff is always competent, polite and a pleasure to deal with.

SMF reveiw

I bought the extended service contract when I bought my Edge in 2010. It has been a boon for me. I have one more non paid service left. The service agent that helped me was courteous and efficient. It was a good experience for me.

Quality Service with quality people!

Dwayne's crew never fails to meet and/or exceed my expectations. I call in to arrange for service visit and upon arrival few days later, they already know what they'll be working on and are expedient in conducting the service.

Super Nice Facility

I always like coming to Santa Margarita Ford, nice atmosphere, clean, and the parts guys are great.

Fusion power

Everyone is very friendly and helpful. I bought my car a year ago and the whole experience was a breeze; from selection, to financing. I now service my car with them as well. Very slick and easy.

Wonderful salesman

I ordered a 2016 Mustang Convertible in October and it arrived when promised 8 weeks later. I could not be happier with my salesman, Robbie Moore at Santa Margarita Ford in Rancho Santa Margarita, CA. From ordering the car, keeping me updated as to the status of the building of my car and the honesty and professionalism he demonstrated. He went above and beyond my expectations and proved he was a man of his word. I would highly recommend this dealership and Robbie to anyone looking to buy a new Ford. I could not be happier with my experience.

Excellent service

I am very pleased with my Ford Edge and the service at Rancho Santa Margarita Ford. I am a first time Ford owner and purchased my vehicle using the Costco auto program. I got the exact car I wanted even though the 2015 had just been released and was scarce at the time. The service department also did an outstanding job on my first scheduled visit. Unfortunately I was sick that day and they were busy, amazingly my car was done extremely quick and I was on my way home immediately. Great service. 5 stars all the way"....and I love my car

RSM Ford is the best!

Our experience with purchasing a Ford Escape was fast and easy. Robby our sales rep and John, the finance manager were a pleasure to deal with for our surprise gift for our daughter. We would highly recommend in using them for your next purchase as we plan, too!

Great Service!!

I came in because a low tire pressure notification had come on. I did not have an appointment. Someone helped me immediately, my car was taken back and all the tires were checked and aligned. My wait time was much less than I had anticipated! I am very happy with the service at Santa Margarita Ford.

No Pressure

I'm a leasing type person because I like a new car every few years and don't see the need to purchase. I like the service plans also on leased cars. It makes taking care of the car a lot easier. In fact I actually was set to re-lease a Toyota Camry and on a whim I did a test drive on a Ford Fusion just to compare cars. Well...there wasn't even a comparison. I liked the Fusion right away and decided overnight to get the Fusion Hybrid. From Susan Grimm, my first contact at Santa Margarita Ford who provided me initial information, to Robbie who arranged the test drive and quickly helped me pick the car, everyone made my wife and I feel at ease. Robbie was very positive through the entire transaction. This was a seamless transaction and I have Santa Margarita Ford to thank. Needless to say I am very very happy.

Great service, efficient transaction

This was the easiest car transaction we ever had. The staff was friendly, efficient and professional. We will definitely return for our next Ford.

Car Maintenance

Staff was super friendly and quick. They handled all the repairs within the estimate.Thanks!

Ready when promised

Did everything they sai they would and it was ready when promised without taking the whole day

1st Brake Job

I made the appointment on line. Service was easy and under budget.Picked up my car when promised.

I love Santa Margarita Ford!

Duane always remembers me and is available to help me. He makes the process quick so I can get on with my day. Service is always very good hence why I drive from Anaheim Hills. I have confidence here about the work that is done. I'm always treated well.

Great Dealership

Both Ryan Goulding (sales) and John Hadden (finance) are great people to work with. This makes our second car from then and will make the families forth.

2009 Ford Edge 75000 miles

The service and Price were excellent thank you for the excellent service.

Great service

We bought a ford escape and are very happy with it. The service was as good as always. We have purchases several cars from this location. Both John and Jon were very helpful, a pleasure to work with.

Great service

i could not be more pleased with the recent service of my 2013 Edge or the availability from Ford to get the vehicle in and back to me in a timely manner. Staff is super courteous and very polite. Not only did the service department take care of the scheduled maintenance, but also handled an item of concern that was right on the warranty expiration date. That is what I really thought was great.... Was not treated like a number to be squeezed for additional money. Businesses just don't do that anymore.

Service dept

Just had oil change, filter change and cabin filter change with gift certificates.The recommended the cabin filter change and said with the discounts certificates that it would be about $50.Well I paid over $75. Did not complain because of the gift certificates.The service was timely with my previously made appointment.

Helpful and friendly, with no pressure.

Charlie and Brett were very helpful and patient with us while we tested out the capacity of the vans by installing all our children's car seats to make sure they all fit comfortably. There was no pressure to buy, just a willingness to help fit us to the right vehicle.

Excellent Service

I feel confident in getting my vehicle serviced here ~ the service staff are all excellent, warm & friendly. I also appreciate the fact that my service adviser, Duane is completely honest in what is needed for my vehicle. I know that whenever some type of service does need to be done, it is truly necessary & not a way to make more money. This dealership is A+

Service was excellent & fast.

Customer service was the best.. Will be back.next time I need anything.

Always satisfied.

I have always been satisfied with the service. The staff is pleasant and competent.

good service experience

service was on time. staff was informative and helpful

Car Repair

The steering box was leaking. The problem was fixed promptly once the parts came to the dealership. The only complaint is that the driver's side car mat was greasy despite the presence of a paper cover.

Great service

Great service as expected even for routine work to keep the vehicle operating at it's best.

Professional environment

I purchased a 2014 Mazda 3 hatchback. They gave me one of the best deals and I was very satisfied with the level of professionalism that they provided me with.

Great service again

Brought my edge in for a low tire pressure warning light. Fixed a nail in the tire while I waited. Couldn't be happier.

Very nice facility.

The first time I brought my car which I bought in this dealership to have my air conditioner check because it's not cooling properly, they did not find anything wrong, but if kept doing it., so when I had an oil change last week I have them check it again and they found out what is wrong with it and they have to replace a part,

Great Customer Care

I always enjoy the people at Santa Margarita Ford. I receive excellent advice and feel well taken care of.

Great service

I was very please with the service I received! I was seen right away and did not have to wait long for my car to be done. Everyone is always very friendly and the waiting room is always clean and comfortable.

Excellent attention to service

Charlie Pastick was very helpful. I would highly recommend working with him.

Great Sales and Financing experience, thank you.

It was an easy and smooth experience from start to finish thank you to Team Robbie and John for being amazing. Keep it up! You have made believers out of us that the car buying experience is not the horrible experience of the past. We loved it. !! Great Job!

Wouldn't go anywhere else!

I made an appointment to have my car services while I waited. The service department was ready for me with the paperwork ready to go and all I had to do was verify my cell phone number. I was consulted twice about non-scheduled needed service items, which I approved to have the additional work done, and the service was still completed 10 minutes ahead of schedule. I didn't even notice the time as I was able to wait in an comfortable area with a large TV. I wouldn't consider going anywhere else!

Need better communication

October 2015: my Fusion decided not to accelerate. Supposedly, many models including mine experienced a problem with the Electronic Throttle Body which caused a warning light to come on. Acceleration was sluggish. After doing some research, Ford didn't officially announce a recall but rather called it a "Customer Satisfaction Program" in which they would fix the problem for no charge. It officially ended earlier this year, but fortunately my car was still covered. However, I was NOT notified by Ford about this problem/campaign. When I asked the service rep about that, he just responded, "You should have received it." What kind of response is that? How about an apology for the inconvenience? I had to find out about it on my own. RSM Ford took care of the problem but they failed to call me (Saturday afternoon) when the car was ready. Is it that difficult to make a 10 second phone call? Had I not called them, I would have had to wait until Monday morning at 7 am to pick up my car. ( I start work at 7:30am so that would have been impossible.) At least they gave me ride home after I dropped off the car.Hey, Ford. How about better informing your customers on a timely basis?

great service

Service was very good and the service men were excellent.

Great service. Helpful and efficient.

Very professional, helpful, courteous and efficient.

Friendly and professional service department.

Left the car with the service department at 9:00 Monday morning with a short list of minor issues. The vehicle was inspected, all the issues were address to my satisfaction, and I had the car back before 1:00 PM the same day. The staff was very friendly and professional. The overall experience was excellent!

William Angell

Blake was very easy to work with. He made the buy experience enjoyable.

fast efficient

Provided with cost of car before I arrived. The price of the car was what they said it would be and the process was quick and easy. thanks

Buying a new car

Kind and honest sales staff and the manager is superior

Recall fix

I brought my Ford in for a recall. They recall fix was done on time. The dealer gave me a ride to and from my house while my car was being fixed.

Excellent persistance

2016 Mustang, with rare option combination that Scott Delabar was able trade another dealer for, after several cars came and went , Scott stayed with it until we found one and were finally successful in convincing another dealer to part with this rare combination.

Great Experience

I purchased a 2016 Ford Mustang from Santa Margarita Ford and the entire process was pleasant. My salesman, Blake, was very helpful and knowledgeable and was there to answer any questions or concerns along the way. They worked with me on the price and were very flexible with the delivery and purchase of the vehicle. I would definitely recommend to anyone considering buying a car. The only thing that I would change is that the car had an empty gas tank when I drove off the lot. This is the first dealership I have worked with that has not offered to fill the tank for me. Other than that, the process was perfect.

SM Ford Service Review

While my Ford Focus 2013 transmission is an utter failure, the service I receive from Santa Margarita Ford has been great. I have been in there often thanks to my terrible transmission. Peter and Miguel are the two staff that helped me most often. They are great!! They are quick to answer my questions, assist me with service needs, as well as friendly.

Great Car Buying Experience

Best new car buying experience EVER! Thanks to John and Jeff at SM Ford. Smooth transaction and it did not take all day. But wait, it get's better......I got free ice cream!!!!!!!!

Amazing Experience

From the management to the rest of the staff this place is amazing! I have never felt more taken care of and respected at a car dealership. Everyone from the porters to management made sure not just to talk to me about products but to also get to know me as a person. The whole experience was amazing and I would recommend this dealership to anyone looking to buy or lease a new car!Special shout out t: John Hadden, Ryan Goulding, and Jason Saling.

Friendly Service

I always get great service since January of 1999 I especially like Duane in Service.

Great buying experience

Bought a 2012 Ford Escape yesterday 9/16 and the service and process was great. Worked with both Ryan and Robbie from the sales team and they did a great job. Was also very happy with the finance process. John did a great job explaining all the documents and was very friendly. This is the 2nd car I have purchased at Santa Margarita Ford and have been part of their family for the last 13 years. Great Dealership!

Great service and sales team

Bought a used 2012 Ford Escape and the sales staff (Ryan and Robbie) did a great job. Made my experience very pleasant. John from the financial team also did a great job with the paperwork and explaining everything about the process. This is the 2nd car I have bought from Santa Margarita Ford and could not be happier with the Service that I have also received over the last 13 years. Great place to buy and take your car for service.

Experience at Santa Margarita Ford Store

Always pleasant to use the Santa Margarita Ford service department, Very friendly helpfuland knowlegible people

A professional job well done.

The service department diagnosed and repaired the problem in a professional manner. The vehicle was washed and returned in good repair. The service advisor was helpful and informative.

Car Buying

Robbie was great; John did a fantastic job as well. I will buy again from Robbie.

Good Service

My service experience has always been very good. Roger Espinola is my service advisor does an excellent job, is very professional and does a great job of taking care of his customers.

Great service, no fuss, no issues and timely.

My car was in for two recalls, the transmission computer needed updating and the door latches needed replacing. Timing was perfect as the transmission was starting to get a little jerky on gear shifts.The staff were straight forward and helpful, I dropped my car off the nigh before and it was ready to pickup at 3pm the next day. No issues no fuss, plus they did an inspection of the car for any other issues and found none.It was nice to know that my little car is in full working order and driving it is a lot smoother since the transmission computer was updated.Thanks

Daniel McEntire

you took me in Saturday morning with out an appointment and serviced my Fusion and I still will bring it back to you as this is my 3rd. vehicle I have bought from your dealership.

Great Experience

Have always had my service done here and they have been great. Bought my first car from them, 2015 Ford Edge, and also had a great experience. They have a customer for life.

Great Service!

As usual, was very satisfied with service from actual service advisor and dept., the recommendations from service and how I was treated as well the shuttle service provided to me.

senior citizen

I am happy with my purchase. I now am waiting to see about you follow-up. "Free lube and oil for the first two services, adding my new iphone to the car's system, etc". I did recommend my son to your dealership, and after being 'jacked around', he did buy a new fusion from you.

Very professional and informative.

David and John were extremely professional and informative. I couldn't be happier we my vehicle. Good job guys. Thank you.

Great, efficient service

2nd maintenance service on new Fusion: friendly/professional reception, service right away/no waiting, reasonable wait, total time 1 hour.

Lise St.Clair

This dealership is truly the best. Everyone goes out of their way to welcome and help you. They are professional yet warm and friendly. Would highly recommend.

New Car Purchase

Both Robbie Moore and John Hadden are a value added asset to this company. They do all they can to make the purchase of a new car easy and simple.

Great Buying Experience

Charlie and John (finance) were both a great help through the process. Charlie remained patient and honest throughout the negotiation process. Once agreed, they helped me complete the sale quickly and got me on the road again. Thanks SMF.

Ford F250 service

The service was done as requested and Duane Litz our service advisor is extremely helpful. The price tag is always a bit of a shock.

Service Review

30,000 mile service and dealing with a defective battery. Staff could not have been better....polite, efficient, effective.

Serice of 2014 Edge

Quick service and Dwayne is always ready to assist. Warranty work was completed in a timely manner.

Robbie and Robin are the best!

I was very unsatisfied with Peter in the Service Dept. He was rigid, arrogant and lacked customer skills. Once again, Robbie Moore was my hero. Robbie gets people and it is easy to see why he is extremely successful. I will continue to refer everyone I know who is in the market for a vehicle to Robbie. Robbie exemplifies the best at Rancho Santa Margarita Ford. Much thanks to the gracious intercession of manager Robin, I had a very good experience at Rancho Santa Margarita Ford today and will continue to be one of your loyal customers. However, I should not that it took 3 hours to get a new key fab. After waiting for 3 hours in the VIP Lounge and not hearing anything, I called the Service Dept. and Peter told me that my vehicle was ready, but he still had to figure out the billing, as if it was a problem to him. About 10 minutes later, Peter called me and told me that my vehicle was ready. When I went to the service counter and paid my bill, I mentioned to Peter than my vehicle did not appear to be washed. He went to check on it and then had it washing, so I waited again.

purchase of used ford truck

Your dealership is the best car dealership I have done business with in my entire life. I have bought many new and used cars in my life, and none were as pleasant an experience and ease to deal with as Santa Margarita Ford. I took a chance and negotiated a selling price, and subsequently made my purchase of my 2006 ford F-250 over the phone with Tom Glockner. I drove to Santa Margarita Ford the next day with my wife, and all the paperwork was done. No long process as usual when purchasing a vehicle. What a great dealership. I would recommend your dealership in a pair of seconds to family and friends. Thanks again for the pleasant experience meeting your courteous associates and selling me the truck.

Excellent support for my used car purchase

Charlie Pastick did a great job showing me the car and taking me on a test drive. I enjoyed our conversation and the sale was friendly and easy.John Hadden did the financial paperwork for my purchase and he did a great job. Everything went very smoothly and quickly.Susan Grinnan was a great resource when I inquired about the vehicle through the internet.I'm very happy with my car!

Car Buying

Best car buying experience of my lifetime. Robbie was great and will tell all my freinds about this deal.

Great Product

Took my 2011 Ford Explorer in for a door handle recall. Excellent service even got a ride to work from Ron a friendly employee.

Great, friendly service! Easy as can be!

Just bought a used car here from Jeff B. It was hassle-free and very convenient for my wife and I. I highly recommend this dealership because of their friendly courteous staff that helped us through the entire process.

Good job

What I expected in a dealership. The work was done as asked.Service person tried to sell me on replacing my tires. As usual, I was expecting a sales pitch to fix extra car repairs or something else.

Great people great service.

We have full confidence in RSM Ford's service writers and technicians.Our 2004 Explorer was purchased here and has never been serviced under any other roof.As always Thank You for a great job.Chris and Terry M.

Trustworthy and reliable service consultants

RSM Ford service has been our exclusive service provider for 16 years. Duane Litz and Miguel Aparicio have been trustworthy and reliable consultants for me and my family and I highly recommend them to friends and neighbors.

Great service and very professional.

First oil service and tire rotation on our new ford flex. They were fast and courteous and even washed the car!!!!! Very pleased with our Ford Flex and with your staff at Rancho Santa Margarita Ford.

Amazing experience leasing a 2015 C-max energi

Over the past couple of weeks, I have been looking for a commuter car as I drive 60+ miles/day for work. After test driving a couple of options, I had my heart set on the Ford C-Max energi. While searching for a dealer, my wife and I chose to do business with Santa Margarita Ford and we were pleasantly surprised on how amazing they were. Our salesman was David. He was super knowledgeable about the C-max energi and all of the benefits with driving an energi car. He was also very patient with my wife and I as we asked tons of questions. After deciding on the 301A model, David quickly got to work with all the paper work and we started working with the Finance manager, John, within 20 minutes. John was extremely knowledgeable with the process and walked us through all of the paper work in record time. We were in a rush to make a flight the night we bought the car and they were super accommodating with our needs as we spent less than 45 minutes with paperwork, which is unbelievably fast imho. After our experience with Santa Margarita Ford, we highly recommend taking a look at their options and giving them the first chance when looking to get a car. Thanks, Danny and Dalise

Customer Service

Great experience in obtaining a 2016 leased Fusion. In particular Jim Wheeler's attention to my special needs created a partnership versus a sales/consumer type. His patience in orienting me to the new technologies was critical to the process. Finance Manager John Hadden made special accommodation to my time requirement and had the documents pre-filled - even on a Sunday AM. This was truly a quality customer service team! Michael Koss

Great as usual.

I just needed a new battery replaced. I had no appointment so I just drove in and it was done within 30 minutes. They gave my kids ice cream and have a nice waiting area.

Helpful Dwayne

Dwayne was very nice and helpful. Hertz actually had a car and the new girl was very helpful. Overall happy with my experience.

Great Service

The staff is friendly and my car is always finished in a timely manner.

Making buying a car fun again

This is my third lease with RSM Ford and every time has been a real easy and relaxing process. I love the service and sales team and would highly recommend anyone to come an d give them a try!

GENERAL MAINT/SERVICE

I came into the dealership to have my car serviced. Duane and the service mechanics got me in and out in less than an hour. Always get great care for my car.

Top Notch

Robbie Moore found our dream car and had it waiting out front when we arrived. We'd been searching for the right color expedition EL at FOUR other dealerships with awful experiences before this dealership finally got the one we wanted. Robbie took extra care to get it there quickly after it sat at the train station for a week. He took lots of time to show us the different features and how to work everything after we bought it. And we can still call him with questions! Join Hadden was a super nice financial guy and took care of the paperwork without being pushy. He put up with our screaming toddler and whiney baby with a happy attitude which calmed everyone down. Overall fabulous experience at this clean kid-friendly dealership! Highly recommend.

My favorite car dealership

I was in and out with in 45 mins. Great service all the time. that is why I come back over and over again

Santa Margarita Ford is World Class.

Santa Margarita Ford is World Class. I drove 60 miles to this dealership based on the recommendation of a friend. I knew what I wanted based on their helpful website and just hoping for good service and a great deal. I got both. David Olender approached and asked if I needed help. I said I was ok for now and that I'd let him know if I had questions or a request. To his credit, he left me be until I asked to take a ride in a 2015 F150 that I knew I wanted to drive home. He answered all my questions, pointed out the many features and new bells and whistles. No hard selling, just info, knowledge and a respectful attitude. Once it came time to crunch numbers I was shocked at the value they gave me for my trade-in. I had always thought this was a car dealer gouge...that you always get ripped off on the trade in. Not true. They were absolutely fair with the trade-ins worth and the overall terms were put to me in a manner of choices. Depending on down payment, years financed and interest rate I was able to get the terms that best fit my needs. When it came time to finance and doc signing John Hadden was courteous, bright and funny. Again, no hard selling on extras and warranty choices. John explained what was offered, Some I took and some I did not. He accepted my "No thank yous" and moved on. His professionalism and wit were appreciated. The owner, Jim Graham, stopped by twice during the process to make sure I was being treated right. That was not expected and says volumes about the dealerships obvious success. He even invited me to an employee hamburger cooking contest that was taking place! The employees seemed to be glad to be working for Jim. Again, a great sign of a well run business. I love my new truck and will not only strongly recommend Santa Margarita Ford to my family and friends, I will be purchasing my wife's next car from them. This is how a dealership should be run...competitors beware.

My review

great salesperson, clean dealership, helpful Staff, excellent selection

Great experience!

Our salesman Ryan was super. He made the buying experience a pleasure. The individual who was working the business office was also very friendly and enjoyable to work with. I have bought numerous vehicles from this dealership and have always been treated with respect and genuine courtesy.

new car

everything went great, Robbie was the best. I leased a cae from here 3 years ago, and once again great experience. I will be back in 3 years to see Robbie.

Great service

All as agreed car was serviced as agreed . Everything was as stated

Routine service

The service was well done as expected. I am happy with the staff and their support.Duane Litz is always their to make sure that every thing is top notch.

A cut above the rest

Charlie was great and really helped me during the sales process. He was very good explaining what to expect. John in Finance also did a great job and was very thorough. I am very impressed with the overall sense of ownership this team has towards their customers and it is very appreciated. I will certainly look to SM Ford in the future.

Blake Ruggles is the best!!!

I leased a CMAX energi, but before doing so I corresponded with Blake Ruggles for a couple of weeks. I asked him a ton of questions and he always responded quickly, never pressuring me to "make an appointment to come in and talk". He is the reason why I am happy with my experience. I would follow him to the ends of the earth in order to purchase my next car.

Great Service Experience!

I took my 2012 Ford Focus in for an oil change and front brake replacement. The service department was easy to work with and very helpful. I enjoy being able to trust the team that works there to let me know what services my car needs, and what can be held off until my next appointment. The team helped arrange a Sunday Pick up and insured that I had a ride home if needed.

Pricing is too high

Always fix car for difficult problems (check eng, abs warn, etc.) on first try, but service pricing is too high for routeen maintenance items such as brake pads & roters,oil changes,tires,batteries,flushes (trans,radiator,brake).

Awesome dealership!

In 2007 my dad and I bought the Ford Edge, my is charcoal grey and his is black. We loved the Edge and still do. I just hit 90,000 miles and it still looks like new. I loved my Edge so much that a co-worker and friend of mine went and tested one out and bought one with the back up camera and all the bells and whistles. People have stopped me in parking lots and on the road to ask how I like the Edge and I always tell them it is the BEST!Recently my friend's husband went back and bought the new Ford Escape, my son and daughter-in-law bought a new Escape and I like it so much that I went and bought a new Escape but I am also keeping the Edge for now. I love the staff at Santa Margarita Ford, they are a great group of people with excellent customer service. So, I have been a Ford customer since 2007 and will continue to support Ford as long as they continue with a great product and great customer service.

Excellent service

Always professional and Eepairs done in a timely nannet

Great Service

Not only was my car serviced well, it was waiting for me before Duane let me know the service was done. He brought the paperwork to the waiting area and all I needed to do was drive away! Great service all the way around.

Service & Maintenance

Peter KObal was my service advisor, I did not have an appointment and Peter took great care of me.Service was done prompt and timely

customer

I appreciated the sales staff down to earth attitude and their customer service was great. I would purchase another vehicle from this dealership.

Mrs Monique Mathot

Dwayne took care of getting the Mustang fixed in a reasonable time ,

Great Service, Very Knowledgeable!

I purchased a 2015 Ford Explorer Sport. Robbie came to assist us and was very patient. I told him my plan was to shop first then purchase later, after I had made my decision. Robbie was very knowledgeable with all vehicles and how they operated. I test drove 3-4 different cars. I let Robbie know I was indecisive and would return a different day, Robbie said, "no pressure, when ever you're ready." I returned with my husband late Saturday so he can see the vehicles and returned home with no purchase yet. We then returned Sunday ready to make a deal and Robbie came through.

President

You solved a problem from California that I was having with a dealer in Colorado - you took my part and saw that I was treated fairly. It doesn't get any better than that.

Awesome Service!

I purchased a 2015 Ford Fiesta ST. The staff was AMAZING!!! They helped me out with whatever I needed and got me going in and out quick. A+ in my book!

Great service

I have always had great service from your dealership. Friendly and courteous staff.

easy breezy

I purchased the Edge and I love it. Blake answered all my questions without being pushy and that was very nice. The buying process was smooth and straight forward. I had a great stress free experience

Great Service

Always effortless service keep up the good work!!!Gary

2015 Ford Edge Lease

Although, because of a delay in production, the 2015 Edge took awhile to be delivered, once it did arrive Scott and everyone else we have dealt with have been fantastic. We are extremely happy with our experience.

A Family Owned Business - and It Shows

We are a 3 Ford Family and Santa Margarita Ford has always provided outstanding service and support. It sounds like a cliche but their staff is courteous, friendly and knowledgeable. I highly recommend them.

RICK B.

Purchased a Transit Connect. Robbi Moore provided excellent service along with the rest ofthe personnel in involve with my purchase. I'm waiting on a part for my alarm to be installedwhich Mark is overseeing.

customer

Fleet sales are very friendly and responsible. we would love to keep have business with them.

Robbie is the best!!!

We worked with Robbie at Rancho Santa Margarita Ford. His product knowledge was top notch. He answered all our questions and made buying a car a truly enjoyable experience. When we buy another Ford, I will go straight to RSM Ford and ask for Robbie Rhoda Hill

New car experience. Great job!

Made buying my new edge easy! My thanks to Scott Delabar.

Great service! Professional, fast, and thorough!

Great, FAST service! Consistently exceeds expectations!

I'm Happy

I tried to take my F-150 to another dealership and frankly they sucked. I brought my truck back to SM Ford and the service was outstanding and work was great.

Great experience at Santa Margarita Ford

I leased a 2015 Ford Escape from Robbie. The process was smooth and quick considering that it was Memorial Day.Everyone was helpful and polite.

Great experience!

2015 Ford Explorer. Great experience, couldn't be better.

routine service and check air conditioner

Service was good. Air condition is not working the best. Air is not blowing out well and have to put the fan at 4 or higher to feel air blowing out. They looked over car and couldn't find anything wrong and told me their cars do the same thing.

Great Services

it was a service and as always very good. I would encourage anyone to check out RSM Ford

Dwayne is the best

Duane is always great for making all the arrangements for our car & is very service oriented

My Escape's recent service

The service team was excellent as always. I was advised quickly and clearly about the nature of the required repairs, and the vehicle was ready on a timely basis.

Loocking mechanisim repair......

Service was fine, price of service, in my opinion, was way out of line.

Ford Focus Service

great service, advisor was super, timing was good.Reasonable cost.

Great Service

Took in my Ford Escape to be serviced for a recall. Duane and the service he provided was outstanding!

Excellent experience

After exhaustively researching my wife's next car, we headed to Ford of RSM (and I'm really glad we did). Staff was friendly and never pushy, and we had things wrapped up quick. Now we've got a loaded explorer sport in the driveway and they have a VERY satisfied customer.

Routine Service

be nice to get my car are little faster at pick-up, always seems like they are taking their time and that it is not that important.

Knowledgable salesperson

Excellent staff, our whole experience was done in a quick effortless way,love our Ford Truck 150. Definitely recommend to others.

RSM Ford Does Well

We have a 10-year-old Ford Focus. RSM Ford helps us keep the Focus running well. We find it easy to get to RSM Ford and we find communication is quick and to the point.

Great service, people and facility!!!

I recently bought a 2015 explorer. mike m and Scott were great to deal with.

Purchase Experience

My experience was great at Santa Margarita Ford. My sales person Robbie was outstanding, very helpful.

RSM Excellent Service

Just bought a Ford Fusion Energi. Went on line to inqure and had barley hit send when Charlie was calling with the information and to set up an appointment. Charlie was friendly, professional and provided excellent customer service. John handled all the financin and he also provided awesome service. Do yourself a favor and ask for Charlie and John you will have a great expereince.

Daniel McEntire

You have always taken care of all three cars that my Wife and I have bought from your dealer ship

Fantastic service as always!

Fantastic service as always! Prompt, attentive and always friendly.

personal car inquiriry

when looking for a new car, that's the expierence everyone should have!!!!

A Happy, Satisfied Customer

Oh my! The process of buying a new car can be enjoyable IF you choose Santa Margarita Ford as your dealership. Scott Delabar, salesman and CEO Jim Graham made the experience a joy, and when one spends in excess of $30,000 dollars, it should be as painless as possible. Scott and Jim are the combo to see if you want to enjoy buying a new FORD! Don H.

My Ford Edge. Limited

Every step of my purchase was above expectations Sales associate listened, and understood what I was looking for. I didn't have the same experience with another dealer!!!!! I got exactly what I wanted, at a price I wanted to pay. Ordered from the factory, without pressure to take what was on the lot to manage their inventory. Love my car! and the dealer!!!

Santa Margarita Ford

As always your service is number one. Not only the service but the pricing was great. Went to several other places and received quotes for new tires. Santa Margarita Ford had by far the best pricing on new tires.

RSM Ford Dealer

Prompt service.Cheerfull staff all the way around. Good, little family dealership.

F -150

Sales Person Jim B. Was extremely helpful and courteous. He went out of his way to help.

great service

I bought a fusion from Santa Margarita. They are very friendly. Thanks.

Great help

I bought a brand new 2014 escape s. Scott Delabar helped me through every step of getting out of my lease at the moment and buy my first car. I couldn't be happier with my new car as well as the maintenance and warranty packages I got as well.Thank you Ford staff!Jamie Delsigne

Santa Margarita Ford

I brought my truck in for service and due to the state of my engine my only option was to trade it in. Drazen took excellent care of me and so did your sales manager. Both of them went above and beyond to help get me into a new car and i an beyond appreciative of them doing so when they did have to.thank you so much guys!!-Will-

Mrs..

Excellent service. friendly, helpful staff. Clean facility, easy in and out.

Excellent service!

Staff is always helpful and courteous. Thank you Dwayne.

good experience

Duane is always so helpful, check in smooth, he kept me in the loop

Ford Fusion Energi

5000 miles into my Ford Fusion Energi and the car is outstanding. Great look, outstanding gas mileage, carpool access, solid sedan performance AND fun to drive! So far, Ford got this one 100% right.

15,000 mile service

Service was done in a timely manner, and Duane Litz was just great. However the charge for an air filter was outrageous.

Detail oriented

I have a 2011 explorer . My sync system was totally out of date . The service department updated it and Peter from the back in service who specializes in the technical stuff spent a long time with me going over every feature and making sure I understood how to work my sync system . He is very patient . Great employee ! I feel like I have a whole new car . Thanks .

Great Service

We have 6 Fords that have been bought from Santa Margarita Ford, ranging from Expeditions to a Focus ST. We continue to return to Santa Margarita Ford do to their commitment to the customer. Either purchasing or just ordinary service, the staff goes out of their way to make sure we are happy. Example I called Saturday at 1:30 to see if they had time to do service on my Expedition, Rodger in service said no problem. I was leaving Sunday on and extend trip and forgot I need an oil change on the car before we drove several hundred miles. I had it there by 2:00 and they had it back to me completed and washed by 3:30. That made my Saturday a lot easier. Thanks Rodger and the service team.

Great Experience

We have just purchased a 2015 Ford Transit Wagon to be used for a Senior Residential Home complex. We were looking for a 10 seat passenger van, but was told by many that there were none available. Going to Santa Margarita Ford dealership we were introduced to Tom Glockner, their STV Vehicle specialist. He went out of his way to find us the exact van that we wanted and needed. He helped us with the additional accessories that we needed by getting us the information from the "Mobility Specialists" and working out the details needed for our additional supplies. After we purchased the vehicle he continued to work with us in transporting the van back and forth until it was complete for us. The Dealership also offered to service the other vehicles which the residence owns since we were now customers of theirs. This will be a great help to everyone.

Great service

Duane does a great job. He is a very good communicator. Repairs are always ready on or before his estimated time. My thanks.

Great Service

I own 3 Fords and always user Santa Margarita Ford for my service needs. They do a great job.

Worth the drive

I search for a CPO for close to a year before I found the 2012 Edge that we purchased at Santa Margarita Ford. We are quite a distance away, and always on a time schedule, so they worked out a deal for us before we even drove down! Scott Delabar came in on his day off and had the welcome sign out and the car ready to go...and John Hadden kept the paperwork clear and quick...and I drove home a very happy camper! Can't say Thank You enough!!!

Service experience

I was greeted promptly and everything was done promptly. When picking up the car, review of all the work completed and also future recommendations were clearly explained. Everything was very good - the only issue was that I expected the truck to be washed after service and it wasn't.

Friends

The service takes into consideration my needs & I am well informed of things that I need to keep an eye on. They are my Ford family.

Happy Customer

All of your staff did an outstanding job. Quick and easy is the way I like it and that is what I received. Robbie is a great asset to your organization.Dave Duncan

Highly Satisfied

I have a 2014 Raptor and your staff has been the best I have ever had the pleasure of doing business with; and I have been through several other brands and dealerships. Dan Hernandez in sales and Duane, (in service); are two professionals I would refer every day and will always be happy to give my business. Sincerely,Kirk Hyde

Great Experience - Purchased Ford F-150

The buying experience was excellent from the sales men to the purchase. Brandon Livingston - Fleet Sales Manager, JB Sales Representative and John Hadden - Finance Manager all provided excellent assistance and made the buying process simple and straight forward.

Great service

Everything went smoothly. Fixed quickly and communication was great.

Great Experience

Everybody from Charlie, our salesperson to John in Finance was great.

Great experience and genuine sales people!

These guys were honest from the beginning of the process which is much appreciated. I know this because another Ford dealer flat out lied to me. I certainly will tell my friends who are looking to have Drazen help them with their car purchase. I love my new Edge and feel very confident I walked out with the best deal!

Mister

The lessor recommendation is only because I live over 400 hundred miles away. Immensely enjoyed sale person, Tom Glockner. The treatment received was first class. The Mini Cooper is a true joy to drive. Aside from a couple oflittle items on the car, it was truely a good purchase and very good experience.

Best Buy Experience Ever!