Sands Ford of Pottsville

USED PURCHASE

WAS NOT SURE WHEN I ARRIVED IF I WAS GOING TO PURCASE A USED PICKUP. ROSE LAPP WAS VERY PROFESSIONAL. AND EASY TO DEAL WITH.

horrible after the sale

Horrible rose was rude and only cared about selling the most expensive car possible. Techs could not even replace an axle seal without a leak. The owner mr sands didn't seem like he wanted to hear my concerns. And the used car salesman is just an xxx. Go to manderbach they were great Sands is horrible

owner threatened me

Horrible service. Owner threatened me.I purchased an 08 ford taurus there 6 months ago. When test driving the car I noticed that the brake pedal had some pulsation in it. I asked the salesman about it and he insisted the brakes were in top shape and that there was nothing wrong. When I asked about what if he was wrong he said to bring it back when I have the leaking oil seal repaired under warranty and he will take care of it. I told him I will give it a few months if its not bad to see if anything else comes up. Upon return the salesman was no longer with sands. There was no record of this agreement. So I had to replace brakes at my cost.While purchasing the vehicle I also noticed some rust on the underside while it was on the lift and asked about it. Upon asking if there was any rust on the paint I was also assured that the paint was in fine shape minus the few small nicks etc. A few months later upon the third wash of the vehicle, I was finally able to get the car truly clean with no foreign material on the paint. Where upon closer inspection I noticed the paint bubbling at the bottom of the c pillar. I asked the used car manager about this and he said what do you want me to do about it? you should have seen it when you looked the car over on the lift bear in mind the vehicle was above my head and there is a body molding which covered any view of this area.Before bringing the car back for service and mentioning the above issues, I started shopping for another car, and went to sands. Rose was ignoring my multiple statements of my budget and kept trying to put me in a vehicle that was 3-5000 above what I wanted to spend. She was rude, pushy, and even said you will not get approved for another vehicle with more miles. Turns out I was approved for a vehicle over 5000 miles and it was an 06. Rose is just trying to make a dollar, and only cares about her commission. She mad us (me and my girlfriend) feel like we were not worth her time. Multiple times she dropped our sale to work on something else. When I asked to walk around the lot and look at what they had she replied I have other things to do you can call me if you need to see anything.Upon having such horrible responses I left a message for Mr. Sands. When I explained things he consistently repeated how confused he was, so I would explain again. Upon the 15th or so time hearing him say this, I asked what I could clarify and could only get the reply I'm confused, I do not see where the issue is Multiple times he assured me I was wrong, and that his employees did not act like this or say these things.Last night after talking to him I updated all my reviews to show the recent events that have happened.After seeing this Mr sands called me to discuss this further. This time he actually understood what I was trying to say and payed attention to what I said, I thought maybe we were getting somewhere. Its sad it takes a bad review to make a company pay attention to your concerns. However when He asked me to remove the review I told him I will not remove it. I will only update it with the future proceedings. At that point he got defensive and informed me you cant just go and be mean to people on the internet and its not fair to post a bad review about someone. When I still insisted I thought my review fairly represented the circumstances, he decided to threaten me. I had an appointment scheduled on Thursday to have the Axle seal that was installed incorrectly under warranty repaired. He told me if you do not remove the bad review I will cancel your appointment and we will no longer work on your car. I told him how if he tries to make things work I will work with him. I even offered for him to cover the deductible of $100 for the improperly installed part and I would go my separate way, and have it repaired elsewhere. He just continued with the same threat. Finally he offered to make it right, but did not mention how. When I asked him what he would do to make it right. He told me I have to make a demand on what I want. I offered to have him cover half the cost to repair the hidden rust, he did not want to do this. I offered to have him just cover the cost of the front brakes, he did not want to do this either. Then I said what can you offer? He said you can remove the negative reviews and we will fix the axle seal if we caused the leak. At that point I ended the conversation as he was only concerned about removing the reviews and will bully, harass, and threaten a customer to get what he wants. I would not expect a grown man to act so childish and unprofessional.The only good part of the entire operation is cheryl in service and the service manager, both were very helpful. Also paul I think his name was, he did not assist with anything dealer related but was a nice guy to talk to while waiting on rose to assist her more important clients.Do not go to sands. Do not buy anything from them without a third party mechanic taking a look over it for you. And do not allow Mr. sands to bully you like a school child. I for sure know I will not be back.Mr sands also informed me that he will be able to reply back, that I did not provide enough details, and that my review was unfair. I have updated for the final time to include all the details, and fairly cover it from an unbiased view. Mr. sands I welcome your response and expect nothing more than your typical uninformed, rude, condescending defense.

Great Overall Service

Purchased a 2013 Honda CR-V from Sands Ford this week. Dave was terrific and extremely knowledgeable. Best thing was he listened to what we wanted and didn't push us into something we didn't want or need. Purchase process was smooth and Don explained everything....even went with an extended warranty.

Poor service

I bought a Kia Sportage here which is only 3 years old and was told that the warranty of 10 years 100,000 miles carries over. However, now there's a problem with it (a serious one) and they tell me I need an oil change. They call me to pick it up saying that it's still broken and the oil change did not fix the problem and the that the warranty doesn't carry over if you're the second owner. This should have been told to me when I purchased the vehicle so I could have had the option to purchase an extended warranty. So now I'm left with a broken vehicle and no loaner car to get to and from work and no warranty. Also, it states on the website that Ford can diagnose and repair vehicles "of all makes models and ages" so I'm curious as to why my car could not be repaired there. Why sell Kia's if you can't repair them. I'm very dissatisfied and won't be purchasing a vehicle at Sands Ford any time in the future. While the service dept. tried to be helpful when I brought it in, I am still disgusted that it was given back broken. It's very difficult to be down to one vehicle in a household where everyone works and is on the go daily. I'm not sure where to go from here but I know I shouldn't have to pay almost $1,000 out of pocket to fix a problem on a three year old vehicle. Very disappointed!!!!

Sold the car to someone else

Scheduled a time to come in and test drive the car. The sales person,Paul Boyer, told me to come in at a certain time because they were booked up until then. I told him the car I was looking for. When I arrived he was busy with a walk up customer. Another sales guy,Mr. Koscil, took me and informed me I couldn't test drive the car I wanted because he was pretty sure Paul with was selling it to his cousin. Then they offered me cars I wasn't interested in and just tried to sell me something. Way disappointed.

To the point no back and forth. very good

It was a great truck and a great sales force. Nobody crawls down your throat trying to make a deal. I felt at ease .I will return when it time to buy again.

Great Customer Service

I was looking to purchase a used car for my teenage son. After going to a couple other dealerships, we went to Sands Ford. Paul Boyer was very friendly, professional and worked very hard to find a reliable, good used vehicle for my son within our budget. We did purchase a vehicle from Paul and Sands Ford and are quite happy with it. I would recommend this dealership and Paul to anyone looking to purchase a vehicle.

Loving my Ford Fusion SE 2015

My entire car buying experience took five days in total only because I wanted to use my credit union. Had I used their financing it would have been much faster. I had Jim Rosenbuger as my sales associate and was grateful for his outstanding customer service. He was ready and enthusiastic through every step of the process. I was also impressed with their extremely competitive pricing. I drove my car through a thunderstorm on its first night home and I had absolute confidence I had chosen the right car for my needs and any other challenges to come in the foreseeable future. If you are looking for a warm welcome and great car, look no further than this man.

Great Price

Our salesperson was fantastic! Was up front during our whole car buying experience . And the car was priced right! I would highly recommend this car dealership to anyone.

Good Experience For First Time Buyer

Recently purchased a 2004 Mustang from this dealer and overall was a good experience. For it being 12yrs old, it wasn't in perfect showroom shape which is to be expected from a car more than 10+ yrs old however for the miles and price I feel it was a good buy. I had Rose as my sales person and she was very helpful and made the buying process easy and quick. I drove 2 and a half hours to the dealership using a rental and she even helped me return the rental to the company I used for the rental to get there. If anyone is looking for a used or new car, I would definitely recommend checking this place out and to ask for Rose.

Overall car buying experience

Being a woman, the car buying process was a stressor for me. I was worried about being perceived as naive. Jim at Sand's Ford alleviated my fears. He treated me with respect. Any questions or concerns were promptly addressed!

great service and buying experience !!!!

I went for a used car with very bad credit to a Chevy dealership and they were just rude and would not help me get a car even tho i had a nice amount to put down !!!!Then i went to sands ford and let me tell you they were great and got me a very nice car with no problems which I still drive two years later with not thing i had to get repaired . i also get my oil changes and inspection there which is also good service !!! Thanks Sands Ford for helping me out you rock!!!!!

Best car buying experience!!

Great experience. Well worth the 2 hour drive each way from northern nj. Jim the salesman answeared all my questions on the phone and when i got there the car was as he had explained. I negotiated a good price and would not only recommed them to my friends and family but I would go there for my next car new or used.

Great experience, very friendly

Very helpful, called a couple of days to follow up with me and see how the everything was with the car. I have never had a dealership do that before. I thought that was really nice. Overall a great car buying experience. Salesman was not pushy at all which I really liked.

In one word - Wonderful!

Everybody was great to deal with - very happy with the whole experience - from the car to the signing of paper work - to walking out the door.WOULD RECOMMEND TO ANYBODY.

Excellent service

The salesman took the time and effort of getting us into a car that met our expectations even though our credit was bad. Thank you!

Great Experience

I went to Sands to buy a car for my wife. Randy was my salesman and he worked with me to find the right car and help me to get financing to be able to buy the car. Randy worked hard and was very patient and relentless throughout the process to assist me in not only finding a car, but getting financing. Overall a great experience. Thanks.

Randy did a great job

I went to two different ford dealers and Sands was the best. They gave me a great price up front on the Fusion and a more than fair offer on my trade. Randy was knowledgable and helpful and Rich was also helpful in getting us the best deal.

Experience at Sands Ford in Pottsville, PA. 17901

My experience with Sands Ford was excellent! The salesmen that worked with my husband and I was very kind, respectful, they went above and beyond for us.

Great experience in buying a used car for my Mother

Thank you for making my car buying experience a great one! My Mother needed a car, so I searched remotely (out of state) and found the one we ultimately purchased at Sands Ford. I first spoke with Catherine regarding the car and she was very informative regarding the dealership's pre-owned inspection and the carfax report! Their business model is no pressure and no hassle which made the experience very pleasant. I would highly recommend Sands Ford to others in the Pottsville area because of my great experience! Thanks Catherine, Paul and Randy!

Excellent experience

I recently purchased a new Explorer from Sands Ford of Pottsville. Ken Koscil went above and beyond to make sure that I had an exceptional car-buying experience. I would highly recommend all the people at Sands for your next car-buying experience.

taken advantage of

I bought two used cars from sands ford and each time I have been done over. This last time really hurt me. I bought a 2001 Mitsubishi Eclipse convertible and I was not told anything that was wrong with it untill I paid 500 dollars towards the purchase price and then I found out that the car's high beams didn't work and the rear axle was bent. I would not have bought the car, but I was already in 500 and I didn't have enough left to leave the 500 and go somewhere else, so I feel like I was taken advantage of because I didn't have enough money to go somewhere else. I will never buy another car from them. I thought since they were a big time dealer that they wouldn't take advantage of me, boy howdy was I WRONG, I can't believe how they stay in buisness.

Pretty much the best you can ask for from a dealer

I bought a used Lexus from Sands Ford "AS IS" and the price was very fair after assessing the vehicle which I had plenty of time to do. My salesman Randy was very polite and helpful. Everything is spelled out from the get go and I had no issues. I usually never go to a big dealer to buy and the last time I did it was from a local Lexus dealer and the service there was matched just about by Sands Ford of Pottsville.

Salesmen are very helpfull go out of there way to do what is

I've dealt with this dealership for years they are very friendly from sales to service and office staff. They always go the extra mile to take care of any issues before and after the sale

great service

The entire team at the dealership were very friendly and help with any questions I may have had

Good Customer service and competitive pricing!

Ken Koscil was my sales consultant. He was very friendly, and informative throughout the buying process. I had a good experience with Sands Ford, and would recommend definitely checking out their inventory of cars. I live in Conshohocken, PA and Sands Ford was worth the drive! Competitive pricing!

There go out of there way to help you

Amazing dealer 5 ?????????????? They helped me get my first car when I was down and my credit was shot they still were able to get me a car now on car number two I will be a life member

Very easy and helpful experience.

Jim Rosenberger went over and above to help me obtain a vehicle after my car was totaled. Everyone was friendly and helpful especially worthing with the insurance company. I would definitely consider buying he again.

Car and dealer review

As a first-time car buyer, I wasn't sure what to expect but Randy Corcoran was able to help me through the process and was friendly and helpful the entire time.

Best Price in PA!!!!

I live in Pottsville and decided I would do my research online because I am not a fan of buying a car. I don't like the wheeling and dealing. So after a long search, I narrowed my vehicle to 3 possibilities. I was surprised that one was actually in the town I live. I called all three places and found the customer service was great at Sands Ford and went right over. The vehicle I wanted was even nicer in person and it drove awesome. The interior had more options than I could even imagine. It was perfect! We discussed payments for about 10 minutes. Their finance department found me a terrific interest rate and we bought our vehicle. Everyone loves it, but more important- my kids, myself and my husband feel like we got a great deal and are loving taking trips in our new Chevy Traverse LTZ!!!!:)

Buy a better vehicle for my wife's disability!!!

My wife has a very bad illness and the car we owned was absolutely no good for her to get around! I looked at Sands Ford of Pottsville's website and found a vehicle that would auit ALL OUR NEEDS! I emailed the dealer to find out if it was atill available and Colleen and Dayna wrote me back fairly quickly and answered our questions. They both were VERY HELPFUL!! The next morning I called the dealer and spoke to their Sales Manager. I explained that my wife was ill and to drive her that far away, from Bethlehem, Pa. was difficult! So, he asked about our trade & what vehicle we were interested, then he asked me to hold on. When he came back to the phone he asked what type of deal we were looking for, so i told him the most I wanted for the trade and yhe most I would pay for the minivan. He then said as long as I our trade was in the condition that it was, then he could do the deal! We left that afternoon & we met.their sales man, Paul Boyer who took his time to ahow us and wxplain all about the minivan!!!! Then paul took us on a test drive and we loved the minivan! Paul was VERYHELPFUL & VERY PAITIENT, Epecially since we got done with the test drive at about closing time! Then something AMAZING HAPPENED.......THEY SOLD us the minivan TO US AT THE DEAL WE WORKED ON OVER THE PHONE!!!! NO PRESSURE AND NO PROBLEM!!!!!!! Sands ford of Pottsville has been THE BEST CAR BUYONG EXPERIENCE WE HAVE EVER HAD!!!!!! Definitely GO TO SANDS FORD!!!!!!!!! Dan M.

Buy a used car that would fit my disabled wife's needs bett!

My wife has a very bad illness and the car we owned was absolutely no good for her to get around! I looked at Sands Ford of Pottsville's website and found a vehicle that would auit ALL OUR NEEDS! I emailed the dealer to find out if it was atill available and Colleen and Dayna wrote me back fairly quickly and answered our questions. They both were VERY HELPFUL!! The next morning I called the dealer and spoke to their Sales Manager. I explained that my wife was ill and to drive her that far away, from Bethlehem, Pa. was difficult! So, he asked about our trade & what vehicle we were interested, then he asked me to hold on. When he came back to the phone he asked what type of deal we were looking for, so i told him the most I wanted for the trade and yhe most I would pay for the minivan. He then said as long as I our trade was in the condition that it was, then he could do the deal! We left that afternoon & we met.their sales man, Paul Boyer who took his time to ahow us and wxplain all about the minivan!!!! Then paul took us on a test drive and we loved the minivan! Paul was VERYHELPFUL & VERY PAITIENT, Epecially since we got done with the test drive at about closing time! Then something AMAZING HAPPENED.......THEY SOLD us the minivan TO US AT THE DEAL WE WORKED ON OVER THE PHONE!!!! NO PRESSURE AND NO PROBLEM!!!!!!! Sands ford of Pottsville has been THE BEST CAR BUYONG EXPERIENCE WE HAVE EVER HAD!!!!!! Definitely GO TO SANDS FORD!!!!!!!!!Dan M.

Completely Satisfied!

I recently visited Sands Ford of Pottsville to buy a used 2012 Ford Fusion. The car was ready for me to test drive the minute I arrived. The price was fair, and below book value. The car was honestly represented on the website. The sales manager and sales consultant were both very friendly guys. The buying process was quick and painless. They cleaned the car for me after I test drove it, prior to me driving it home. Overall I walked away a happy customer with a nice car!

They make buying a vehicle EXTREMELY EASY!!!

My first contact was with Colleen of internet sales, who was exceedingly helpful! Sales manager and Paul Miller were both EXTREMELY KNOWLEDGEABLE and very easy do buy a vehicle from! TOTALLY PAINLESS!!!!!!!!! Definitely consider this dealer!!!!!!

Coal country visit

Found the dealership and the car on line but the actual decision to buy was in person. Kudos to Jim Rosenberger and manager Brandon. Each worked hard getting us the right deal for a beautiful 2011 Ford Expedition. We are very happy with our car and highly recommend Sands Ford for friendly, helpful service.

Sands Ford will treat you like family

I went on the SANDS FORD web site, and Sharon, in customer care, set up an appointment. The salesman she set us up with was Paul Boyer. Paul is great salesman, answered all of our questions. We went just to look that the 2012 Fusion we saw on the web site, we drove it home the same day. Paul showed us all the features the car had, and also programmed our phone to work with the Bluetooth in the car. Rich did all the paper work, and got us a great fiance rate. Everyone at Sands Ford are great to work with. Anyone looking for a car should see them first.

"Sands Ford will treat you like family".

I went on the SANDS FORD web site, and Sharon, in customer care, set up an appointment. The salesman she set us up with was Paul Boyer. Paul is great salesman, answered all of our questions. We went just to look that the 2012 Fusion we saw on the web site, we drove it home the same day. Paul showed us all the features the car had, and also programmed our phone to work with the Bluetooth in the car. Rich did all the paper work, and got us a great fiance rate. Everyone at Sands Ford are great to work with. Anyone looking for a car should see them first.

Drove 2 HOURS For A Great Deal!

Drove 2 hours from Maryland for an amazing deal. Although was unable to haggle with the price, it was fair to say I did get an exceptional deal with a vehicle that had perfect Car Fax and extremely low miles. There were some missing pieces to the car and good thing I checked under the car before driving 2 hours back. I found it strange that it was on the lot without the dealer not noticing the missing item. But, they did confirm they will take care of the matter. It was a quick transaction and made it home in time for dinner. Jim my salesman was responsive and communicated with me via email quickly. I hate buying vehicles especially used cars, but was happy with the results from Sands Ford.

Review

Great guys, worked with me to get the car I wanted, would definitely recommend!

Pottsville pleasure

The dealership is well run, not pushy, professional and will help you get a vehicle if they can. Our salesman Jim is a nice easy going gentleman , who is a pleasure to deal with. If you are looking for a Ford near Pottsville, go here.

Sands Ford Great Dealership!

Best of people to work with , I highly recommend them ! They will do what it takes to get you in the car or truck you are looking for .

Everyone was Awsome!

Paul (salesman) & Larry (finance) were awsome to work with. I'm an ex-salesman/finance guy so I asked them both questions I knew the answers to & they were spot on. No games or B.S. here, they genuinely want to help & will work hard to make you happy !

Excellent service--shop for your vehicle here!!

The salesman did not talk down to me because I was a woman. He was up front and didn't play any games. I had been to another dealership in town, and the salesman was very condescending because my husband wasn't with me. He actually said, "Don't test drive it or fall in love with it until you know you can afford it." REALLY??When I went to Sands, we were treated like royalty. The salesman , knowing that it was to be my vehicle, asked me if I wanted to test drive it first. He was very detail-oriented and apologized for the fact that it needed "a bath" even though we couldn't tell!I loved the chat feature on the website! The person answered all of my questions and set up an appointment for me right then and there. We're very happy.!

Worth the drive

We worked with Jim Rosenberger. He is friendly, knowledgeable and eager to help. He was very responsive as we did most of the "work" by e-mail or text since we live in Winchester VA. Jim reached out to us a couple of times since we left with the car to check on us. I highly recommend Sands to anyone looking for a car. Sands had the right car and the best price so it was well worth the drive for us.

I received excellent service

First I didn't have to wait for a salesperson to help me with finding a new car, Ken Kosch helped me find the car I needed. He helped me in everything from getting the right car to financing. I was very satisfied with the help everyone at Sands gave me.

Service yourself

My dad purchased a brand new car for my graduation. At the time it was likely the most expensive car on their lot. Not including trucks and SUVs.The service was alright for the first year or so. They had a good service manager. Then the good service manager left and they replaced her with a younger female. Cheryl I think.Then I started having issues with a cracked rim, Walmart found the crack. Sands told me not trust Walmart employees and there was nothing wrong with the rim. Even though for the next year and half it consistently let out air. Got a new rim out pocket, tried to show the dealer the rim they kept denying. Had to make an appointment. Wasn't worth it.Then when starting my car the timing chain chattered. Like a diesel. Engine is not a diesel.Had gotten oil changed, top shelf synthetic like always, thinking maybe that would help.Took to sands. Techs could hear the chattering. Service manager said my new oil filter, Fram, was the problem cause it wasn't Ford Branded. Diagnostic fee. So i get the oil changed for the second time in a week. Synthetic oil again. Got the magical ford oil filter too. Still chattering. Diagnostic fee.They conclude the timing chain is making the noise. Diagnostic fee. They fix it under warranty. Also changed my oil for the third time in a week, dumped the quality synthic oil and replaced with their bottom dollar conventional. Wasn't even asked if I wanted synthetic, additional cost or not. Just assumed I suddenly wanted cheap oil.That was the last time I bothered trying with Sands ford. Until today.Still have an extended warranty for coil on plugs,wanted to use it. Was told they will diagnostic fee me, and replace up to 4 of the 8 coils in the first try. If it continues I can schedule another appointment for service and another diagnostic fee. Asked why they won't replace all coils like every owner and information source states so I don't have to come back within the same week. That's how we do it was the response from girl. One visit drawn out into two or three in the name of $.

pressed for time

Everyone was very helpful. we had driven a hour and a half to get there, so we didn't get till dusk so until we looked at the truck test drove it and then making the decision to buy, then all the paper work, Paul Boyer and few others stayed till we left. Paul really wanted to go over everything in the truck but we had to get home, one thing he did for me was program my phone for the bluetooth and showed me how to make and except calls with sync, which made a big difference to me. everything else I was comfortable with. A Big thanks to the team for staying late and getting me out of there with my 2013 F-150 without making another trip up there.Good Job!

Great Experience

I recently purchased a car from this location and I felt comfortable the entire buying process. Daving Pennypacker was a great to work with. He let me know what was going on at each step and answered every question I had to ask. This is a great staff and I would look to come back to purchase another vehicle when the time comes.

Nice Folks

David Pennypacker our salesperson excellent and was a great help in explaining all the great features on the truck we purchased. Larry the finance manager made the financial nightmare a pleasant experience. All person met customer friendly.

New Car

The overall experience at Sands Ford at Pottsville was awesome. My sales consultant was Joe. He was super helpful and knowledgable. Also Larry, the finance manager was really helpful and explained everything very well! I loved buying my car from there and would buy there again in the future!

car purchase

Very satisfied.....This is my third purchase with Sands Ford Pottsville and would recommend David Pennypacker and the staff to anyone looking for a new or certified preowned car.

Great service

Our sales person Ken was wonderful, he helped me get into a 2008 ford focus it took alot of patience on his part to find a vehicle that would fit the loan criteria but he made it happen and I could not be happier. I would recommend this dealership and Ken to anyone who is looking for a vehicle.

GREAT EXPERIENCE WITH KEN

Ken helped me get into a 2008 ford focus that is absoutely wonderful. He was extremely helpful and even offered to pick me up the day that I took possesion of the vehicle if I could not find a ride up there that day. Ken is wonderful to deal with and so is the whole group at the dealership, I would defintely recommend Ken and the team at Sands to anyone who is looking for a vehicle.

Awesome customer service

Everyone involved in helping me find an affordable car was excellent here! I would recommend this dealership to everybody! They were all very friendly and helped me to find a car in the price range I was comfortable. I will be taking my business back to Sands Ford of Pottsville!

Lack of communication

Love the used Ford Escape I purchased, just seems to be a lack of communication between the service dept and the sales team. Had to call after my car even though it was supposed to be delivered to me.

Great experience with Joe

Able to meet all my needs in a new vehicle. Great service with a personal touch. The price was great. Love my new Ford Escape.

Worked to a great deal.

Worked up a great deal, friendly personnel and even offered to bring the truck to me for a test drive. Excellent sales staff. Thanks to Paul and Ken.

Great Experience With Paul & Joe.

Between Paul Boyer ( bought 2 New Explorers, 1 Sport) and Joe Davis (1 New Explorer Sport) because Paul was on Vacation, is really all Sands needs as A Sales Team. They are Top Shelf Guys, most Knowledgeable, Cordial and Cannot do enough for You. I will Never Go Anywhere Else for a Vehicle as long as these 2 are There. Carry on Guys! Service Dept. Is also Great ( only use for Oil change and Warranty is all I Ever Needed. Sincerely, Mayor Jeff Schappell & Sue Schappell

Best buying experience

My salesman, Jim Rosenberger was excellent. The Sales Manager Rich and Larry the finance manager along with Jim made it a pleasant experience.

bought a used ram 2500 desiel

I bought a used 2014 ram 2500 desiel from Joe Experience was great , truck was great, and the price was great would highly recommend. They also picked me up in North Kingstown Rhode Island no charge. Thanks again Robert Eddleston.

Buying a certified used Ford Focus

Sands was the only dealership I physically visited. The other dealerships were visited by their websites to see their inventory. I see no use visiting dealerships that do not have what I want in their inventory. Sands website listed two cars of my liking at the best price ($2,000) under any other dealers.

Wonderful People at Sand's Ford

It has been a pleasure at Sand's Ford? They are an exemplary group of people who are driven to satisfy their customers. I would recommend Sand's Ford to all my friends and family. Thank you

Great experience

Service was good. Joe Davis was very help in our transaction. He was friendly and made me laugh a lot. I would recommend him and this dealership very highly.

Bought a $9,000 lemon from Sands Ford Pottsville PA

I bought a vehicle from Sands Ford Pottsville for $9,000 and 3 weeks later it stops on the highway. Dealer will not cover the problem. This could have been a very dangerous situation for us. It shut off while we were driving it on a highway. That is very disturbing. This is very upsetting that they will not cover at least the repair.

Sands Ford is exceptional

Jim Rosenberger went out of his way to help us buy our beloved Mustang. We live 2.5 hours away from the dealership. Jim Rosenberger drove the car to a dealership an hour closer to us just in case we did not want to buy the car. But we loved the car and followed him to his dealership. They got the paperwork going while we were travelling and sped up the process for us. There was no uncomfortable haggling, but they gave us some money off the listing price. The car was exactly as described and more. Everyone there was very accommodating. I would definitely recommend this dealer.

Checking off one big item on my bucket list !

Every winter lately i have been bitten by the car bug. My computer popped up with a 2002 Blue /Green T-Bird at a great price some one hundred miles away. Eagerly I called to check on availability then went to see the car. Having auto repair in my background I looked over the car quite thoroughly, beyond normal that is, up in the air to look underneath etc. Sands Ford was completely compliant with all of my requirements including a reasonable price adjustment .I picked up the car one week after my first encounter and it was immaculately detailed as i had hoped for, Great overall experience, I love the car and would recommend Sands Ford to others !Steve Ladino

Good service

Process was painless facility is clean all questions were answered

Excellent service

Very friendly service no pressure at all. Would rerun for anothervehicle

Nice folks

Jim and Rich really helped us out. They helped us get a car we could afford. The guy doing the paperwork was very nice also. He explained everything to us.

VERY PLEASED

This is the first vehicle I purchased from Sands. I had been directed there by a friend who was very happy with her two previous purchases. Salesman Ken Koscil was very friendly and helpful in my selection process. He went out of his way to make sure I was satisfied with the deal. Larry Buck was helpful in explaining the financing and warranty issues. I would highly recommend Sands Ford.

Very Friendly, no pressure.

Joe was great and a lot of help! Gave great information, was flexible with time and availability to look at vehicles. Also was very helpful with information about the differences between makes and models. Thanks Joe!

certified used purchase

Ken Koscil was very helpful , dealership brought our car in from another one of their dealerships.The car we wanted at the right price. This is the third vehicle we have purchased from Sands. Will buy here again!

Good deal

Jim was really nice. The managers and everyone worked hard for me.

Exceeded our expectations

Working with Jim to choose a new used vehicle was an excellent experience! He was very pleasant and accommodating. We are so grateful that we had the opportunity to work with him. Thank you Jim and thank you Sands Ford for our new Ford Edge! We love it!

Great purchase experience

I had been directed to Sands Ford by a relative who spotted a hard to find pre-owned vehicle in their lot while passing by. After researching Sands website, I easily found the vehicle and all the info I needed to determine it was worth the 50+ miles trip to see it. Paul Boyer was very helpful, professional, and took all the time necessary to show, test ride, and discuss options for price, financing, trade-in, and delivery. Upon return, and sealing the deal, Larry Buck led me through the vast paperwork in a humorous and professional manner. All said, great experience while obtaining a great vehicle at a fair price.

Excellent experience

I had been directed to Sands Ford by a relative who spotted a hard to find pre-owned vehicle in their lot while passing by. After researching Sands website, I easily found the vehicle and all the info I needed to determine it was worth the 50+ miles trip to see it. Paul Boyer was very helpful, professional, and took all the time necessary to show, test ride, and discuss options for price, financing, trade-in, and delivery. Upon return, and sealing the deal, Larry Buck led me through the vast paperwork in a humorous and professional manner. All said, great experience while obtaining a great vehicle.

Great, quality vehicles

Purchased a used truck from Sands Ford. Truck was in mint condition and thousands below other dealers prices. These guys will go above and beyond to meet your expectations and needs.

Great sales personal

Best experience possible. sales personal willing to bend over backwards to help you and service is not a long wait take real good care of you. Special thanks to Kenneth Koscil for all his help.

Thanks Sands!

Great experience. I would recommend this dealership to anyone.

Very good service

Salesman (Glenn Nelson ) was very helpful and kind. We will recommend this dealership to our friends. Rich and Larry were very helpful in explaining the paperwork to me.

satisfied customer

EVERYBODY FRIENDLY AND DO EVERYTHING TO HELP YOU. Willing to go the extra mile. Special thanks to Ken Koscil for all the help he gave us and the other guys that worked wit us.

Nice staff

Paul was nice to us and took his time. His manager Rich was very helpful and able to get us to an affordable payment. A very nice place to do business.

Great experience

Quick financing decision. Great price. Easy transaction. Very quick start to finish. Jim was a quality salesman. Sales Manager was efficient, courteous, and very informative.

Great Expeince

The sales person worked with me know I was on a fixed income. He found a car for me which i adore. He brought it to my house so I could check it out. If you work with them they will work with you. The showroom was set up for the customer. Wireless internet so you could get your insurance ready. I am totally pleased with everything. The only dealer I found that would work with somebody on a low income and who had no car to go to the lot. Good going Sands.

GREAT

I had limited funds to get a car. The sales person worked with me and found one which I adore. He is such a friendly and knowledgeable person. He actually brought the car to my house so I could check it out. Well I fell in love with it and we drove to the dealership. Everyone there was friendly. They have wireless internet so I could put the car on my insurance right away. I would go back again. They care about their customers.

In 2014

Vehicle problems had to get rud of sx4 Got a ford escape a blittle over 3months transmission is bad did not warranty it because it ran out 2weeks prior to appointment They offered no good faith. So I'm done with them Thanks no recommendations here. Sorry

New truck

Awesome experience !! Quick and Easy friendly staff Paul gets an A +++ in my book

great experience

I needed a 4x4 for the winter, wasn't sure I could get financed because of a prior repo , so I called sands because of their guaranteed approval. Salesman was great (Joe Davis), not only got me a vehicle but got me the one I wanted at well under what I wanted to pay a month, definitely one of the best places for your next car or truck buying experience, I would recommend 100%,

All Around Great Experience

What a wonderful experience! I went into this experience thinking there was no way I would be approved due to credit problems. I was approved and they surpassed my expectations customer service wise. They went above and beyond to make sure I have everything I need. I worked with John Tabler and Ken Koscil and they couldn't have been nicer or more helpful. I would recommend this dealership to everyone!

Great Dealership All Around!!!

Wow. I went into the experience thinking I would be let down again and I was not! I got more than a car, I got people who cared and did everything to help me in anyway they could. They went out of their way to make sure I have what I need. I definitely would recommend the dealership to everyone who needs a vehicle.

It was a truly great experience, no hassle and very timely.

The transaction was quick and seamless. They were accommodating as far as wanting to close a deal at the price point I was looking for. I would gladly buy from them again.

I had an amazing experience

I arrived at the dealership with the hopes of buying a car outright with the money I had, John explained to me using that money for down payment was a better option. I wasn't sure my credit rating was sufficient for obtaining a loan, but to my surprise, I was qualified. The first car he showed me, I fell in love with it. My biggest concerns were gas mileage and quality of vehicle, within my price range. I am so happy with my experience and my car. I'm looking forward to future experiences with Sands Ford and I will recommend them to everyone!!

Best experience ever

My first experience at Pottsville went so well at sandsford of Pottsville I was approved for my 2005 dodge neon and I a so happy with it the dealer I worked with was Kenneth Koscil and the finance manager had everything to go the fiance manager was Larry L Buck he was great awesome experience

Drove in with one Mustang, drove out with another

When looking to trade my v6 Mustang on a Gt, I called Sands to inquire about one they had online. Michelle told me the car was available. Drove to the dealership to find that my previous salesman, John, was standing on the porch waiting for me. (I had just bought a new Fiesta from him a couple months before.) He had the day off but came in when he found out I was coming to look at the car. He showed me the car, did the test drive thing, and met every expectation I had with my trade in and pricing. They even let me swap my wheels to the car I was buying. I was adamant about a limit on a monthly payment and I owed more on my old car than it was worth. Larry, the finance manager got me to within the dollar of what I could spend on a monthly payment. He even gave me discounts on the warranty package. Just like my prior visit, my experience with both these guys was a great one. They are more than willing to work with the customer on every level of the sale, and I will be a returning customer, and highly recommend them to anyone looking to be treated like a person when buying a used, or new car.

Beyond Thrilled

I came in with an old, beat up junker of a Ford and didn't think I'd be able to leave the lot with exactly what I wanted. Sands Ford of Pottsville went above and beyond for what I asked for. The staff is friendly and knew their stuff. I'll definitely be back for my next car.

Nice Cars

read all reviews from other buyers, the bad reviews are from inexperienced buyer's, made an appointment went up and went over the car, hooked up the computer to the car read all the output on the motor, everything was spot on, car was tight all around, the 2004 Subaru forester X is in great shape, it also tracks straight down the highway, put 400 miles on the motor oil is still clean, Sands Ford is one of the better dealers i have ever seen in my lifetime, would I recommend friend's to buy from Sands (YES), the salesmen was great person EZ to talk to nice guy.

only dealer that got it done

sands ford of pottsville went above and beyond what was asked of them when every other dealer in three counties shunned me away. i owed alot more on my car than it was worth and i needed a full size pickup. sands told me what i needed to look for and found me a newer low milage silverado z71 for only a little more payments and the same term. i couldnt have found a better truck even without negative equity on my trade. its nice to know you dont need to drive hours for the best deals anymore. thanks sands keep up the good work

Great place to buy a car!

Great experience! The staff was friendly and and they really knew what they were doing. We went home with the car that we wanted. We will be going back the next time we're looking for a car.

repaired my chevy equinox...

top notch , very quick and easy job well done. will do business again. Priced right all is good , the chevy never ran so good after a tuneup...

LONG TIME SINCE I BOUGHT A NEW CAR

EVERYTHING WENT QUICK BUT I THINK I PAID TOO MUCH. I SAW THE CAR I WANTED ON LINE BUT WHEN I ARRIVED THE CAR HAD BEEN SOLD.

Fantastic Service

I went to see about the Ford model of the car I wanted (theirs was the Escape) with hatch. I went in, and after a test drive, 2 hours of paperwork, several huge rebates, and getting more for our trade-in than we thought, we didn't even consider another dealership. We took the car, and I don't regret that decision

Professional, no "fluff" or cheap tricks

They were very professional and did not try any of the tricks some people think dealerships do to get you to buy something. Great experience.

great service

Jim was very helpful with me getting a new car he even picked the one out that I picked without me saying anything absolutely amazing

Superior Customer Service

The service staff at Sands Ford always goes above and beyond. They make sure that all my service needs are taken care of. They go out of their way to pick up and/or deliver my car to me. Never had a problem in the seven years I have been taking my vehicles there for service. I highly recommend them to all my friends and co-workers.

Nice service and staff.

Recently purchased a 2013 Dodge Grand Caravan. I dealt with John for the sale, and Larry for the financing.Upon starting the van for the first time, it was sitting for a while so the rotors were rusted like no tomorrow and it took some real effort to get it going. During the test drive, we were told that if that persisted after we bought it (if we did), they would take care of it for us.After some back and forth with the salesmen and running some numbers, you know, the usual, we decide to buy the van. As it turns out, the problem still presented after a trip down to WV. Called the dealer up, and they schedule an appointment with us.Anyway, long story short. It needed new brakes, and I got what the dealership promised. Working with John was a pleasure, Larry was great (the finance guy), and it was an all around good experience. On a side note, it's about the only dealership with a playroom for the kids, and it's fantastic. Would recommend this dealer to others in a heartbeat.

Great Sales Staff

The staff at Sands Ford are really nice and easy to deal with. They took the time to show me all the cars that were in my price range. The sales staff took their time and answered any questions I had, After purchasing my car, they spend extra time going over all the features. I would highly recommend this dealership to everyone!

A Comfortable Experience

The staff at Sand's was attentive and patient, without being overly aggressive. At the onset, that convinced me I wanted to do business with the Sand's group. They went the "extra mile" by getting me better interest rates than I had arranged on my own. Though used, the vehicle is clean and in exceptional condition; and the price was very reasonable. I will recommend Sand's Auto Group to any who ask, and even to those who don't.

Great Sales Experiecne

I have purchased many vehicles in my days. I must state that I had my best experience with the Ford Focus I recently bought at Sands Ford of Pottsville. I traveled 45 miles and found the treatment there was above the others. Their Finance Manager went to bat for me and my family where others just seemed to drop the ball. Thank you Sands for the way you treated my family and I will be sharing my great experience with my Friends.

A Comfortable Experience

The staff at Sand's was attentive and patient, without being overly aggressive. At the onset, that convinced me I wanted to do business with the Sand's group. They went the "extra mile" by getting me better interest rates than I had arranged on my own. Though used, the vehicle is clean and in exceptional condition; and the price was very reasonable. I will recommend Sand's Auto Group to any who ask, and even to those who don't.

Excellent Customer Service and Sales

My overall review for Sands Ford in Pottsville, Pa. is excellent! From the moment I had walked in the doors to the moment I had left with my car I had gotten excellent customer service. Not only from the salesman Bob Richardson, but from the other salesmen too. I was treated with respect and was not pushed into a car I didn't want. I would definitely recommend going to Sands Ford for your next vehicle. My son is now being helped there and I know he will get the excellent customer service like I had gotten. Thank you Sands Ford!

Sub-par service

After the hail storm in Reading, Pa my car was totaled... While searching for a new car I found the car I had wanted for a very long time at this lot, and bonus it was in my budget. I had a nice size down payment, and was told I was guaranteed a loan. I put money down to hold the car until I was officially approved for a loan, under the assumption that they would hold the check until I was approved. Day after I out down payment on car, I didn't hear from anyone, later in the evening I had to call to check on the status of the car... Turns out finance guy went home sick.. Day two.. Found out my check was cashed, and I still wasn't approved for a loan... I was told that I couldn't get the car that I wanted, but I needed to get a more expensive car... That I didn't want... Long story short I was promised things and they weren't delivered... My sales guy was nice but talked around a bush.. Felt very taken advantage of... And belittled... In the end I borrowed money from a friend to buy the car and didn't get a loan through them. Grateful to be done with the company.

Sub-par

After the hail storm in Reading, Pa my car was totaled... While searching for a new car I found the car I had wanted for a very long time at this lot, and bonus it was in my budget. I had a nice size down payment, and was told I was guaranteed a loan. I put money down to hold the car until I was officially approved for a loan, under the assumption that they would hold the check until I was approved. Day after I out down payment on car, I didn't hear from anyone, later in the evening I had to call to check on the status of the car... Turns out finance guy went home sick.. Day two.. Found out my check was cashed, and I still wasn't approved for a loan... I was told that I couldn't get the car that I wanted, but I needed to get a more expensive car... That I didn't want... Long story short I was promised things and they weren't delivered... My sales guy was nice but talked around a bush.. Felt very taken advantage of... And belittled... In the end I borrowed money from a friend to buy the car and didn't get a loan through them. Grateful to be done with the company.

Excellent Experience

Bought a 2010 Jeep Wrangler, site unseen, everyone involved made the process very simple and fast. They also sent two very friendly gentleman to deliver it to my door.

Exactly What I was Looking For

I was in the market for a Used Car. I did some online research and decided on the vehicle I was interested in. During a random search found that Sands Ford had two one the lot. I contacted them both online and over the phone. I was contacted back promptly and within a week I am driving my 2011 Nissan Rouge. My salesman was knowledgeable and my finance manger explained the warranty options and the best finance options to fit my needs. Despite not being a FORD it was still a perfect fit. Very professional.

My son and i bought a jeep wrangler on the way home it...

My son and i bought a jeep wrangler on the way home it had the eath wobble they said it was the tire pressure. I changed the stabilizer and it never happened again. My son drove an hour to get service so they could tell him it was the tire pressure. The stabilizer was a 37.00 part that they would not change for him.

RED CARPET SERVICE FROM START OF DEAL TO FINISH. TREATED...

RED CARPET SERVICE FROM START OF DEAL TO FINISH. TREATED WITH UTMOST RESPECT AND COURTESY BY THESE FINE GENTLEMAN. MR. ROSENBERGER WENT OUT OF HIS WAY TO GIVE US ACCESS TO OUR VEHICLE.

Joe spent literally hours with us, going over all the...

Joe spent literally hours with us, going over all the options available then searching other dealerships until he found one that had everything we wanted. When the car arrived, he met with us and walked through all the features of the car. With all of the electronics, it was a bit confusing, but he explained everything until we felt comfortable that we understood how everything worked. He was extremely pleasant to deal with and not at all 'pushy' as one would expect from some car salesman.

Thank you very much Jared Sands, Ken, Richard, and Dennis...

Thank you very much Jared Sands, Ken, Richard, and Dennis for helping a neighbor get a second hand vehicle and establish credit. Your personal understanding or kindness is so very appreciated. Wishing you and Sands Ford and Staff a very Merry Christmas and healthy Happy New Year. Sincerely, Kim Russell Seibert

Stopped to check out a used F150 on a Saturday. Spoke...

Stopped to check out a used F150 on a Saturday. Spoke with Jim and he was extremely helpful. Showed me the vehicle inside and out and was very helpful. Due to it being late in the day he asked if I could return with my wife and it looked good for me to take home the truck. We return on Monday and within an hour or so we were preparing to take home the F150. Jim and Rick worked quikly to get us the payment that we wanted. We left vry happy and will recomend Sands to our friends.

My husbands and I went to Sands Ford of Pottsville...

My husbands and I went to Sands Ford of Pottsville looking for a second car, and the sales rep that worked with us was great.He was very friendly and helped us with any questions or concerns we had. We never purchased a car though a dealership before, and the sales rep made the entire experience super easy. I would recommend going there to anyone who asked.

I came across this dealership because I saw they work...

I came across this dealership because I saw they work with people with bad credit. I have made some mistakes and was living those consequences. My car I had was on its last leg and refused to go to a buy here pay here. I had all intentions that day to go in and buy a used car in good condition. When my mom and I walked in to sands Suzuki We had an appointment with Dayna. She was by far the most friendliest sales person I have ever dealt with. She was friendly, made us feel so comfortable, and she understood what situation I was in and didn't judge me what so ever. After filling out the credit app and talking down payment and monthly payment she then said how about a brand new Suzuki sx4. I nearly fell over because I never thought I would have qualified for a brand new car!! I was completely excited. We took it for a test drive and she knew everything there was to know about the car! Moments later I found out I was approved! It was the best feeling in the world! I told everyone about how friendly Dayna was and how she was able to get me in my car that same day. I would recommend working with her to anyone because she pays attention and cares and was the nicest person I have ever seen at a dealership. She knows a lot about what she is selling and cares for her customers. I would most certainly go back to her without a doubt. I was so appreciative for everything she did for me that day because like I said my credit was spotty and didn't have intentions on a new car because I didn't think I would qualify. She was able to get me a brand new car and I couldn't be anymore thankful for that! My mom did co-sign for me, but she also has spotty credit and just got herself a new car so being able to leave that day with a brand new car was amazing!!

Worked with Jean Paul and he was excellent! He provided...

Worked with Jean Paul and he was excellent! He provided above and beyond service and was nothing but kind throughout our visit at the dealership.

It was a great day when I bought my new car !!...

It was a great day when I bought my new car !! Paul Boyer was extremely helpful in explaining how everything works in the new ESCAPE. I really love my new ESCAPE. I was looking for smaller payments but I am working on that . I will recommend Sands Ford and Paul Boyer to all my friends . Thank You Helen Fisher

My husband and I were left carless after our Murano was...

My husband and I were left carless after our Murano was totaled. I called Sands and spoke with Amy who was very friendly and personal with me which brought us to the store. We were greeted by everyone who was working at that time and Paul asked to help us. Paul is a wonderful man who really is concerned about getting you something you will enjoy, as well as making the process as easy as he can. He spent the better part of the day with us offering food and drinks as we waited. Along with Paul, Stacy and Ken worked all the magic they could getting us financed with poor credit and getting us a payment we could afford. If it were not for these wonderful people, we would not have a car today. We love our 2011 Mazda and never thought we could be driving something so nice as a result of poor credit! You guys are wonderful! We will most definitely be returning and referring your company to everyone we know! Thank you!

Being the first time buying a vehicle from a dealership...

Being the first time buying a vehicle from a dealership Kenny made the experience very easy and fast. Everyone we dealt with was very curtious and pleasant.

My husband and I were looking for a new vehicle, we had...

My husband and I were looking for a new vehicle, we had looked at Outten and we were not satisfied. I looked at the Escape online, put some information in and received a call to stop in and take a test drive. We met with Paul and could have been more pleased. He was very freindly and informative. He did everything he could to get us into a vehicle we wanted. I have already recommended him to a friend. I would definitely come back to Sands again.

I don't think i would recommend the dealership...

I don't think i would recommend the dealership however Jean Paul Simpson was a great sales person! So even though i would not recommend the dealership i would recommend Jean Paul he worked with us even after they closed he he was overall really nice i would go back to him if i was in need of another car. Their were some rude people that work their i also thought the lot was small and they seem to be running here and their for cars.

JP was by far the most upstanding salesman I personally...

JP was by far the most upstanding salesman I personally ever worked with. He went well beyond his scope of duty to ensure that we were happy and got the deal we set out to get. I would highly recommend John Paul Simpson to anyone that asks me of a good salesman. Thank you JP for going above and beyond. Godspeed. I recommend this dealership solely on the performance of the a fore mentioned JP Simpson.

i first dealt with John ?? (manager) he was the rudest...

i first dealt with John ?? (manager) he was the rudest cockiest person i ever had to deal with at a car dealer!!! Then i worked with Paul which was a little better, no attitude but a lot of lies and deception! I will never buy there again nor will i ever recommend any of there dealer ships to anyone!!! they sell over priced junk and give nothing on trades, and they have no clue how to treat people! I would rather go to the dentist and have a tooth pulled without Novocaine before coming here again!!!

Jean-Paul was extremely helpful in my recent purchase. ...

Jean-Paul was extremely helpful in my recent purchase. He was patient and knew the inventory and the purchase process very well. He certainly exceeded my expectations with his professionalism and knowledge of the inventory and purchase process. I will certainly go back to him as well as refer buyers his way, because I feel he's the best at what he does, hands down. If you're going to buy a car, go to Sands. If you're looking for someone to help you, talk to JP. You won't regret it.

Very friendly sales representative who took the time to...

Very friendly sales representative who took the time to explain everything precise and straight to the point with the utmost honesty and answering any and all questions we had!!

My experience at this dealership was above and beyond and...

My experience at this dealership was above and beyond and rating I could choose from. Jean Paul Simpson was personable, very knowledgeable, and extremely helpful throughout the entire process.

ken koscil is a wonderful guy he helped us get in a 2001...

ken koscil is a wonderful guy he helped us get in a 2001 chevy blazer and i love it so much i will send people to him for their cars to sands ford dealership they are wonderful dealership to go too sighed peggy and lee lute and family

Very satisfied with Jean-Paul Simpson. He was very...

Very satisfied with Jean-Paul Simpson. He was very knowledgeable about the automobile. He took the time to explain the operations of the vehicle and to explain the warranties available.

He was very friendly and nice. I would recommend this...

He was very friendly and nice. I would recommend this dealer and sales person to any person looking for a used or new car. Thank you

To Whom It May Concern: Mr. Jean-Paul Simpson was very...

To Whom It May Concern:Mr. Jean-Paul Simpson was very professional when I spoke to him about a new vehicle. He knew facts about the vehicle I was interested in and was very straight forward. Thanks Jean-Paul

I purchased a used vehicle with a warranty and to my...

I purchased a used vehicle with a warranty and to my surprise it was honored immediately and professional without any hassle or not trying to honor the warranty like most dealerships I dealt with in the past. Surely I will recommend them to anyone looking for a new or used vehicle.

I had no intention at all to make a purchase that day. I...

I had no intention at all to make a purchase that day. I wanted to do a test drive only and then test drive a different make and then decide after that. From the minute I walked on the lot, Jean-Paul did everything right. He went above and beyond to make sure that I got the best deal and he was very truthful and honest about the whole process.

I entered the Dealership and was greeted by John Cook...

I entered the Dealership and was greeted by John Cook & Ken Koscil. Ken took me into his office and asked me what he could help me with. I had explained to him that I was interested in a vehicle I had seen on the website and asked if it was still available and if so could I test drive it. Ken brought it up on the website and it was on the lot in Quakertown. Ken sent Bob Webber & an other gentleman to the other dealership to get this vehicle and bring it to Pottsville so that I could see it and test drive it. The vehicle was awesome, the tset drive was everything I hoped it would be, the price was exactly where I wanted it to be, (having looked at other vehicles elsewhere in the same price range which were older). I am an ecstatic new owner of a 2011 Ford Ecscape loaded with all kinds of goodies. You guys were awesome!

Great Experience

Everyone was very helpful and knowledgeable. If they didn't have an answer they found it for me right away. Financing was quick, painless, and very easy even with less than perfect credit. The vehicle is great! They even had a play room for my kids so we could do business with the kids with us. Would suggest anyone check them out!

My SUV Broke down with a blown motor, and I needed a...

My SUV Broke down with a blown motor, and I needed a vehicle fast. We went to the dealership and found a vehicle fairly quickly. With having no vehicle, a day later when we went to finish the paperwork, the sales team was even kind enough to drive to our house to pick us up, take us to the dealership, so we can drive away in our New (used) vehicle.They also included an amazing warranty for us, so we not only have reliable transportation, but peace at mind. The sales and finance team was amazing, and I would recommend Sands' Ford to anyone, and I will def. be back.

I found a car posted online that I loved, but I lived...

I found a car posted online that I loved, but I lived about 70 miles away. Before I drove the distance, I called and asked if I was able to take the car to my mechanic before my purchase. I expressed I would need it overnight in order for this to happen, and even told the very friendly lady how far away it was. After talking to another person, she told me they would work with me. They even sent me the Carfax through email before I visited. I drove up there to find the car with burn marks in the seats, warped cardboard in the trunk, large dents and scrapes from the front to back, and small rust spots everywhere. Admittedly, it was my fault for not looking at the details in the pictures (lesson learned!). But when I tried to talk them down in price, they'd barely budge, even though the car was in absolutely terrible shape. I was also told I was not able to take it to my mechanic because they couldn't let it go overnight. I reminded them about my previous phone conversation and the salesman simply said, "Yeah, I read the notes." And that was the end of that- still no mechanic allowed. I got the exact same car (down to the year, mileage, body style, make etc) for over $1000 less, in nearly new condition at a dealer half the distance away. The Carfax for that car was also clean. I was also able to take it to my mechanic- overnight, too. Although everyone was mostly friendly, it was a huge disappointment and waste of time and gas.

After a communication error Jarod Sands contacted my wife...

After a communication error Jarod Sands contacted my wife and I personally to discuss our situation. Jarod asked me to explain our experience with Sands Ford and the communication error was corrected. I haven't been able to purchase the truck that I'm looking for yet as the exact model isn't available but I feel confident that the team at Sands Ford will take great care us when the truck is available. Thanks again for all your help and we look forward to doing business with Sands Ford in the future.

Great Experience!!!

I have shopped a few Ford dealerships in the past, but I have never been treated so fairly and honestly. The price I was offered on my trade in was fair, and the price on the used Escape I bought was less than most I had found on the Internet. I would definately reccomend Sands Ford to anyone. See you again in a few years!!

I would rate my purchase experience at Sands Frod/...

I would rate my purchase experience at Sands Frod/ Suzuki as excellent. Your staff was very courteous and helpful. All of my calls were returned in a very timely manner which I know can be sometimes difficult to do, and all of my questions were answered promptly. I would recommend Sands Ford/Suzuki sales department to anyone looking to buy a new or used vehicle. I am hopeful that your service department is as courteous, and knowledgeable if any problems should arise. Its been a pleasure working with Sands Ford/Suzuki on my new purchase.

Had already researched vehicle interested in. Very good...

Had already researched vehicle interested in. Very good price so no haggling needed. Pleasant experience, if a little on the long side due to other customers and only one finance guy. Jim Rosenberger very personable and professional. Would recommend and return.

We got a fabulous deal on a pre-owned vehicle at Sands....

We got a fabulous deal on a pre-owned vehicle at Sands. There was no reason for negotiaton as the vehicle was already discounted. We compared the same vehicle at other dealers and they had the best price. The people there were easy to deal with. We would definitely buy from Sands again.

I've given this review because I had an excellent...

I've given this review because I had an excellent experience. I felt like the sales people cared and worked with my finance needs. they were friendly and made sure i was truly satisfied with my purchase.

wont fix door that was broke when i went excuses only...

wont fix door that was broke when i went excuses only needs clip never buy from again hey dealer just bought f250 diesil you lose

I would not recommend this dealership, because I had...

I would not recommend this dealership, because I had bought a vehicle recently from there and when I test drove it there were issues with the vehicle. They assured me that it would get fixed if I bought the vehicle, so they set up a date for repairs. After being repaired, the vehicle still has one issue that was not completely corrected. When talking to Cheryl Morgan, she told my wife and I that they WILL NOT repair it and she continued to tell us that "Well it is a used vehicle". I spoke to Ken Koscil and he was going to have Vince ????? call me and he never did. Also, the last action taken was an email to Ken Koscil that was sent about 2 weeks ago and I never received a reply. So, thank you to Sands Ford for really screwing me. I wouid probably never go back to there even if the vehicle was good, but I can honestly say that I will never refer anyone to go there.

This is our second new vehicle purchase from this...

This is our second new vehicle purchase from this dealership. From the sales team to the service team, this dealership treats us like we are important. They go above and beyond to get us the "BEST" deal possible on our selected vehicle. They do not waste our time dickering back and forth about prices but offer us the most value for our money. The after sale follow-up is excellent also. Their service team is fantastic too. We give the dealership a high rating.

Joseph and Thomas have been GREAT !!. They went far...

Joseph and Thomas have been GREAT !!. They went far beyond what I expected to get me my first Suzuki (that I simply love). Everyone at Sand that I met so far has been very freindly. This is my first time buying from Sands so I feel I cannot comment honestly on srvice yet, but if it goes the way I think it will, this dealership will be highest on my list.Again..... THANK YOU Joseph and Thomas for evrything you have done

Lateisha and Tom from Sands Suzuki were excellent to work...

Lateisha and Tom from Sands Suzuki were excellent to work with. I was really impressed by how hard they worked to get me an amazing deal on a great car. They were both patient as well as helpful with the transaction in purchasing my new vehicle. I would highly recommend Sands Suzuki to anyone in need of a used car.

Love my Fiesta. Sale was smooth. Had to travel a...

Love my Fiesta. Sale was smooth. Had to travel a distance to get there but the experience was pleasant. Jim Rosenberger was helpful, pleasant, and professional.

We had a pleasant experience dealing with Sands Ford. ...

We had a pleasant experience dealing with Sands Ford. The vehicle we purchased met our expectations. Ken was very helpful with the purchase and the transaction went smooth and fast. We would recommend this dealership to our friends.

I was greeted immediately, when I got to the dealership. ...

I was greeted immediately, when I got to the dealership. Joseph was very friendly and very informative. I took a test drive and really liked the performance. I was given a good deal for the car. (And I'm told it was a steal!)

My entire car buying experience with Sands Suzuki was...

My entire car buying experience with Sands Suzuki was excellent. The sales staff was very helpful without being pushy. The finance manager was excellent as far as giving advice and explaining everything. My overall experience was a very positive one. I ended leaving the dealership with what I feel is a great vehicle at a great price.

Honest and upfront with trade value, price on vehicle was...

Honest and upfront with trade value, price on vehicle was great. Gave me great interest rate as I knew from at home research what rate to expect (know my credit score). Some dealers will get you to bite on a higher rate loan, did not feel any pressure from the team at Sands. This is the 3rd vehicle from Sands, each purchase seems to get better, decided to trust them with service on prior vehicle, when the wife is happy with service, I'm happy. From know on she will bring vehicle to Sands for required maintenance.Thanks again.

This dealership worked very hard for me to purchase my...

This dealership worked very hard for me to purchase my new vehicle. I had been to a Jeep dealer prior to go to the Ford dealer. They wanted more money for a cheaper vehicle. I am happy I chose this dealership. This is my 2nd purchase from them. Service is great too.

Ken did all he could to help this sale go smooth. From...

Ken did all he could to help this sale go smooth. From easing me through the worry of credit issues to building my confidence that the vehicle I purchased was a great deal and would give years of good driving. Ken and the crew seemed very understanding of my credit issue as I just had my 2007 Focus totalled after an accident that was not my fault. Very scary to think that I work an hour away and may not have a vehicle to get there. From the begining all were very confident they could help me out. And now I move up to a newer Ford and a more expensive model. Tell them Thanks

Paul was great to deal with, he answered my questions and...

Paul was great to deal with, he answered my questions and was very knowledgeable about the operation of all the different functions of the vehicle. I gave the rating that I did because Paul was very thorough in all his explanations, and was very professional in the way he dealt with me.

We went looking for a new car for our son and dediced to...

We went looking for a new car for our son and dediced to look around for a new car. Paul was very helpful in asking me what i was looking for instead of him just showing what he had to sell. He listen instead of talking and went out of his way to make this car buying experince the best. I bought the new Ford Fiesta and my husband asked about the 2011 Ford Escape in the show room. We have a 2007 Explorer (bought at Sands in 2010) Jim ran some numbers for my husband and we trade the Explorer for the Escape. Both of these gentlemen were very professional and went out of their way with customer service. We have always bought our cars at Sands Ford in Pottsville and will recommend to anyone who is looking for new or used vehicles.

I was not pressured into anything. Jim was very friendly...

I was not pressured into anything. Jim was very friendly and a great salesman to deal with. The purchase was smooth. I highly recommend Jim if you are looking for a new car. He and the other people at Sands treated me with respect. I was given a good trade value for my old car and offered competitive financing. I was very happy with the entire purchase from start to finish. Thanks Jim Rosenberger!

very good overall experience, not pressured into...

very good overall experience, not pressured into anything. need to improve on speeding up the paperwork process, think 3+ hours is a little long. was taken back by automatically assuming that customer would want to purchase powertrain warranty without asking customer first, but was good experience otherwise.

This is the first new vehicle I purchased from this...

This is the first new vehicle I purchased from this dealership and my experience was very good. The dealership exceeded all of my expectations on price and quality of service. All of the sales people were courteous and accommodating when I was waiting for the sales person I was dealing with. I would recommend this dealership.

They sold me a car with a bad motor and done nothing to...

They sold me a car with a bad motor and done nothing to right the situation. basically told me that its my problem. do yourself a favor and get a vehicle from anywhere else, and save yourself the stress and frustration. this dealer is only after the short money obviously, and don't care about you, the costumer.

The experience I had shopping for a new vehicle was just...

The experience I had shopping for a new vehicle was just horrendous! Nobody made me feel like a 'customer'. Until I went to visit Ken & everybody at Sands Ford! There they made me feel comfortable, important to the decision process, like a Real Person and Not Just a DOLLAR SIGN wanting to give me what they didn't want just to make a profit! I Have Never Had such a Pleasureable Experience while making such an important decision! Ken was just Terrific while being So Patient with me,(which isn't easy)and he was Informative and not one to 'double talk' a sale. The Whole Experience I had with the whole Sands Ford Dealership was UNBELIEVEABLE! I was looking for a different vehicle for about a month, and dealt with ALL KINDS of 'sales people', but the only salesperson I Needed was Ken. I Absolutely Know For Sure that when I need another vehicle, I Have NO Doubts where my FIRST & ONLY Place to go! I Would Recommend Sands Ford in Pottsville to ANYONE & EVERYONE! The people are the Best, and the prices are Much Better than Anyone Else Out There!(Believe me, I've Been to Too Many Others & Have the Experience of dealing with the other guys.)Once Again, I Would Like to show My Grateful Appreciation to Everyone for Doing All You Have Done to Assist Me in my Automotive Needs.Sincerely,David Stank

Ken was very knowledgeable about the vehicle I was...

Ken was very knowledgeable about the vehicle I was interested in, where he was able to answer every I asked. Additionally, Ken was very friendly and courteous to myself and my family throughout our visits to the dealership. He repeatedly offered his help even after I left the dealership with the car: I could call him or stop by with any questions any time. Overall, I have no complaints about Ken. He deserves every rating I have given him, and I would definitely buy another car from him again.

The way I was treated by the salesmen made a huge...

The way I was treated by the salesmen made a huge difference in whether or not we bought the car through this dealership. I (Karen Pothering) was the one buying the car and they talked to me, not my husband like so many dealers have in the past. The way the dealt with me and also my husband and answered all of my questions really made a huge difference to me. Ken Fisher was great to deal with.