Sands Chevrolet - Surprise

Everything good.

In for oil change, lube and tire rotation. Also, I was in for an air bag recall on my Silverado.I thought my wait time was good for the reason I was there.

Thank you for excellent service!

Always completely satisfied from the minute I drive on to the service drive to when I am checking out with cashier. Please continue your excellent service, Thank you!

very quick and easy service experience

very helpful, quick in responding and vehicle was washed and vacuumed...for some reason, they did not have my appointment listed on the white board...but no big deal...thanks...Andy B.

Recall Appointment

I went to the dealership and was taken care of immediately upon arriving. The work was also accomplished in a very timely manner. One of the best dealerships I have ever used

Even though there were issues I was taken care of.

Even though there was a hiccup in the repair, they made sure I was taken care of and went above and beyond to make sure I was not inconvenienced.

warranty

Antifreeze on the ground in garage, called Ken at Sands,,said bring it in now we will give u a ride to and from your house because of family in from town for holidays.Shuttle called me up warranty complete,picked me up ,serviced car also,and off I wrnt .Top shelf service!!!Cannot be beat anywhere! !!!

Purchased a Chevrolet 1500 crew cab

Very professional and courteous dealership. They went above our expectations to meet our needs which we were not expecting. Hats off to Sands Chevrolet and we will refer our friends.

Through service

Went in for some recalls on my 2014 Silverado. They check out the vehicle and found an alignment problem. They aligned it after getting my approval. Fair price. Great to deal with.

Amazing

I was absolutely pleased with Ken! He made me feel valued and not just wanting my money which is a good change for once. THIS was my first visit to this dealership and now I will never go anywhere else!

Jake is the best

Jake is the best Very knowledgeable has always been very cordial as gotten all my service done on time very pleasant to deal with should be a manager

My new Trax

Will called me and invited me to see if I was interested in lowering my interest rate and getting into a new car. I came to the dealership, got my interest rate reduced, and left very happy in a brand new Trax.

AWESOME EXPERIENCE!!

Highly recommend this dealership. Rob Donlevy was very friendly and efficient. I will go back again! I love my car. Rob was able to find exactly what we wanted with a great price tag.

service #1

I received outstanding service in every way, my truck was done on time and had been washed. I will be more than to return for this kind of service for al my needs.

Timely, friendly, efficient, and cost effective

This is a great place to service your Chevy product. Jake was an excellent service rep and was very knowledgeable about the vehicle and was excellent in communicating what was going on with my truck.

Awesome

I had little to work with, but I walked away with a brand new car and its awesome. Sands will always be my dealership i choose.

first maintenance since purchase

Service Advisor Jean went out of her way to answer all questions and make this experience a pleasure. I would recommend her, she will take good care of you.

My problems with the car were fixed and I was kept informed.

Jean was my customer rep. She did a fine job and kept me informed about the status of the repair. They were able to fix the problem, and work around my schedule. I appreciated the courtesy van ride both ways.

Service appointment

I made an apt for an oil change and recall for my 2015 Trax and it was all taken care of in a timely manner and everyone was very friendly & professional.Robert Wolf was my service advisor and was excellent in handling my service call.

Great experience

Sales was very helpful and knowledgeable. I felt I got the best deal possible. No back and forth negotiating. It was all about getting all available discounts open to me.

I love my car and I'm happy with Sands Chevrolet

I bought my car through Andrew Pennington and I'm very happy with my purchase and the service I received. I will definitely be referring all of my family and friends to him.

Great service!!

We were so happy with our buying experience at Sands!! We had exceptional customer service from start to finish!! Rob was absolutely great to work with and we would highly recommend him!!

Matthew was just great - as usual!

Matthew is one of the best Service Managers I have had the pleasure of dealing with. He is polite, knowledgeable and most helpful. He goes out of his way to help the customer.

Very pleasant Experience

Went in yesterday to look at purchasing a new Tahoe and after allowing us to browse there inventory we were approached by Mr. LeJander and he was very helpful and accommodating. They have definitely earned our business for life.

All was fine

All went well, this was a recall for software update. The service was done on time with no problems. I was satisfied with everything. A good time was had by all

Great

Henry did an amazing job, and as always goes above and beyond to help. He is by far the best tech I have ever had.

Amazing Customer Service and Honesty

Recently purchased a SUV crossover from Andrew Pennington. Right from the atart my wife and I could tell he was intelligent and wanted focused on our best interest. Andrew and his finance managers allowed us to sleep on the decision and make sure the vehicle was a right fit for our family and budget. We are both very happy with our decision and will continue to purchase vehicles at this location with Andrew.

Henry is great!

Straight talk no bull! I will only deal with Henry for all my service needs. I also want to tell you about Andrew Pennington he was my sales person when I purchased my 2013 Traverse. When he knows I'm in the dealership for service on my vehicles he always comes by to see if I need anything or just say hi. I consider Andrew and Henry my friends.

Customer Service at its BEST!!!

I had the pleasure of working with Jean and she was nothing short of amazing to work with! she went above and beyond to make sure all my needs were met. I was so pleased with the experience that I have decided to come to Jean for all my vehicle maintenance needs. Keep up the good work.Sincerely,Jared

Fast, Friendly, the best!

I called up my longtime service advisor (Victor Morales) late in the day, told him the issues I was having and he said bring it in. Upon arrival Victor came out to great me, he asked a few questions and said the car would be ready in no time. As discussed, the issues were corrected and the car was ready the next day to include a car wash. I have never been disappointed with the service I have received at Sands Surprise. They have an outstanding service department beginning with their service advisors, in my case it's always been and will continue to be Victor. He's the man!

Great friendly staff.

Friendly comfortable place. Great showroom. All staff very helpful and could tell they enjoyed their jobs. Enjoyed looking at all the classic cars on the showroom floor.

Easy Peazy

Called in mid morning hoping for a same day appointment for a recall. Had to add an extra service item as well. Service advisor (Denise) got me in and out without issue the same day within a few hours. Very efficient/professional experience.

What you find on a used Corvette

After years of sitting around for many child filled years, I decided to purchase my second Corvette. After shopping around Phoenix I found the vehicle I wanted. After going through the paperwork, negotiations and the purchasing of the vehicle. I drove off the lot. Don't know why but I started finding issues with the. car. The next morning I returned to the dealership expecting the worst, "You bought it it's you problem attitude ". To my surprise. Each problem was addressed, a loaner car provided and work performed. I put the Corvette up the next afternoon and to my surprise all items on the vehicle were repaired, along with a few item I. Didn't know of. Being a used vehicle I expected a massive bill. But no, Sands Chevrolet covered all cost I didn't have to pay a penny. Believe I found a dealership in Arizona I can work with and believe in. Thanks to Tom, Victor and Blair. My Chevrolet team. By the way I love the Corvette!!!

Great experience!

I went in to Sands Chevrolet in Surprise for a recall notice and decided to use a coupon for an alignment as well. Very efficient and professional service. I will be back.

recall

In for air bag recall( belt tentioner)had to wait on parts was not a problem everything fixed first time very happy with service.Will be back for regular service

great service

I recently went to Sands for some service work. I recently lost my husband. I spoke with Jacob Friedburg. He was so very kind to me. My service was performed quickly and I left shortly after.

Great experience!

This is my second purchase at Sands Surprise Chevrolet, our sales person Tony was awesome!! No pressure, Tony was upfront and professional, I will recommend to friends and family.

Service

Great job! I always make sure I contact Ken when I need service. He treats me with respect. He also keeps me in the loop through the process.

First Visit

I came in to see about the free price I had won. I was helped by Will and he asked me if I'd be interested in looking at a vehicle. I told him I might be interested in a new vehicle with a third row. Will should me a Traverse, and though I was very pleased I need to sell one of my vehicles to make room for another one. I will definitely be back to buy from Will when I'm ready.

great

great friendly service. They called and updated me on the service. The area was clean and very professional. Check out was very easy and fast.

Service

One of our company work trucks needed service and Matt got us right in. Our truck had multiple things to be worked on and additional item identified during assessment and was going to be in shop for a week. Matt knew how critical it was to get the truck back on jobsite and they completed the work in just 3.5 days. Matt is amazing and a pleasure to work with. We will always take our vehicles to Matt at Sands Chevrolet.

Service

Our Avalanche broke down due to improper install of our battery from a family member which caused damage to our truck. It completely died in the service parking and the service people were there immediately to help us as we are in our 70's. They were so courteous and polite and especially since it was Veterans Day and they saw my husband's Navy shirt on and thanked him immediately for his service. Thank you again Sands Chevrolet Surprise.

Service

The. Service on my vett was done and I am happy, it was done on time and the vehicle was complete on time.The service tech was outstanding.i will always have my vehicle serviced at Sands.

Always a pleasure!

I love coming to Sands Chevy to get my vehicle serviced because I know I am receiving top quality care. Matt is wonderful to work with and he is always willing to help me out.

Great car buying experience.

Andrew went out of his way to get me my truck. Was very patient and willing to stay longer to answer all of my questions.

Prompt & Professional

Unable to start our car, all it took was one telephone call to the service center. They quickly arranged to have the car towed, diagnosed, repaired and ready for pick-up. Highly professional and courteous, clearly not your usual service center ---- Sands Chevrolet services their customers the right way. Highly recommend.

oil change

Ken, the man I worked with was great. He even offered to wash my car which was greatly appreciated. On my last vist on which I also had a oil change was in August the salesman I worked with then never offered me a car wash and I had also had a wheel alignment and balance which I guess was recommended I had 17,000 miles on my car at that time and this time to Kent told me that I needed air filter if 50000 miles and I'm kind of wondering why the other salesmen didn't mention that at my other visit. I was disappointed at that last visit in August because of that so now I have to plan on another trip in to get the air filter changed which I didn't have done this time because I wasn't planning on the cost thank you

Bunch of Clowns

Bought a pre-owned truck from these idiot's, come to find out they never even did an inspection or service on the vehicle before selling it to me. Took them almost 90 days to get license plates to me because they didn't even have the title in possession when they sold vehicle to me. Salesperson had no clue what the xxxx he was talking about and the finance guys are as bad as sales about sneaking extra fee's and warranties in without you knowing. Tried to contact General Manager numerous times and he never contacted me back. The only person there that was any help was a woman named Debbie Waskam in accounting i contacted when I cancelled the BS extended service warranty these fools tried to xxxx me with!

amazing service

My new truck had a recall issue.Henery Smith took care of the service and in a very fast and painless way.I will always take my truck to Sands in surpise.

Oil change and recall

The service we received from Robert was good. Was very informative on what extra things are needed for our car. We will definitely return. Thank you

I'm not sure how to react...

My wife called on Saturday and spoke with Victor to schedule an oil change and car wash for her car for Monday. Appointment was scheduled for 7:30am Monday morning. I got there around 7:15 and the appointment never made it into the computer. Victor said he would get it taken care of though. I waited till 9:45 before the car was done. I got out to my car and it was still dirty. Whatever, I had things to do so I just left. Just seemed like the service department wasn't very organized in general.

Service as it should be

The service advisor, Denise, cheerfully met me on time and completed my check-in efficiently and in a timely manner. Since I left the car at the dealership and returned home, Denise called and kept me updated on it's status.

Excellent Customer Service

I scheduled and appointment with Henry to have the windows tinted on my 2017 Malibu. The service was performed in a timely manner. Henry kept me advised as to the progress toward completion. The job was completed within the time frame promised. I enjoyed coffee and a doughnut in a comfortable waiting area.Great service from Henry. Thank you!!!

Wonderful experience

Jean Jajou is a very caring person, who is professional and courteous. She greats you with a smile and a good morning even at 0700 hours. She is a definite asset to Sands Chevrolet service department.

Painless ...

Chase Gilbert and All others I dealt with at Sands were professional, courteous, and no pressure. I received an excellent deal and walked out a Happy ,Sure to Return, Sands customer.

Camaro

Had visited 5 other dealerships before visiting Sands Chevrolet in Surprise. I was driving on the lot and Will approached to see how he can help. We told him we were looking for a Camaro and the color we wanted. He took us on my test drive and we bought a new 2017 Camaro

Great Service! Great Price!

Jake our Service Order Writer was GREAT as always getting our vehicle in (and out) for service. We will be back again!Thanks,Mike C.

Review

Good service and fast. Very happy with dealership. Would recommend to everyone to use them. Bought my truck there and have had it serviced there since new.

New Colorado

I've been coming to Sands Chevrolet in Surprise for all my repairs on my Envoy. After 200K miles it was time to trade it in. Will helped us find the perfect Colorado and we purchased it. Thanks for all the great service.

Sands Service

The service at Sands of Surprise is always excellent. Henry filled in for my normal service rep and did an outstanding job. I would recommend Sands to anyone who needs service.

New Vehicle Purchase

Pleasant dealing with Rob Donlevy. Being of similar age, we both spoke the "same language". He is very knowledgeable of the product and avoids the "high pressure" sales tactic.

Very Good Service At the Right Price

My 2004 Cadi started leaking oil so I got quotes from local repair shops and from Sands. Sands was competitive. Having service work done there before decided to have them do the work. This was a major project (removing the engine) that Sands did quickly and professionally. Great People!

Very good service.

Blair is very knowledgeable and a very good guy. He was easy to work with and helped me get the Colorado that I wanted. I drove out with my new car in a couple of hours, instead of being at the dealership all day, like I have at previous dealers when I bought a car. Highly recommended.

Great customer service

I came in for routine maintenance and as always the service rep Brian was outstanding. He always give me good estimate of the timeframe I'm expected of wait. This make it easy to plan my day. As always as long he will always be my go to service rep!

Friendly and Professional Service

I never had intentions of purchasing a new vehicle but while waiting to get my car serviced the sales person, Frank LaRosa, showed me a few new SUV's under "no pressure to make a purchase" which put me at ease. I enjoyed the SUV's price and end of the year model discount. The sale was expedient and an easy process. Thank you Sands Chevrolet!

Great Service

Can't say enough about my service advisor Ken, he's on point. He treats my truck like his own, honest, works for you and exceptional customer service. I've never used dealership service in the past, but don't mind spending my money knowing Ken is taking care of my ride. Thank you Ken, you're the reason

Highly recommend Sands Chevrolet

Very respectful and informative sales and service staff. No hard sell. Respected my opinion when I said no, not yet. When asked what I would know by waiting two weeks I simply answered, "I don't know, it hasn't been two weeks yet." They smiled and understood and accepted my terms Will was incredibly helpful and continues to follow up appropriately. Quite grateful

Oil Change Tire Rotation

I basically walked in and I was out with in an hour and a half which included washing of the exterior of my car. Great Experience!

They were patient as we found what worked for our family.

I appreciated that they were patient with us and took the time to find us exactly what we wanted even when we were indecisive. We have a 6 month old and wanted to make sure whatever vehicle we chose would fit his car seat. They were patient and kind enough to let us put the car seat in each vehicle we looked at so we could be sure.

Consistent Excellent Service

I take my company fleet vehicle to Sands because it is convenient location. I always get fit in to be serviced and usually take advantage of the waiting area, free wi-fi and coffee. I realize that a lot of money is not mae servicing fleet accounts, but, I always get top quality service from Matt when I am there nonetheless. I refer everybody I know to Sands because of the excellent service.

Jacob is awesome

Jacob listened to my concerns with the trax and fixed it the issues when others said it was all normal. Thank you Jacob. I'll bring the trax to you from now on.

Purchased a new vehicle

Sands went above and beyond to meet all our needs of purchasing a new vehicle.,, They made us feel very comfortable and treated us very well.

wonderful service

great service. My wife and I love waiting at the dealership and looking at the old chevys. The 1955 chevy is the chevy my wife and I used while dating in 1959

Customer Service

My csr names was henry and he has and does go above and beyond no complaints PERIOD.......WITH HIM OR SANDS CHEVROLET very nice group of people at SANDS CHEVROLET in Surprise

Great experience

Paul (Boston ) was great to say the least and I will highly recommend him to my friends and family . Your service dept. is number one thanks to Tom .W thank you Joe

Great Experience

Always a pleasure to deal with Sands Chevrolet. To be honest what keeps our company coming back is the excellent service provided by Henry Smith. From Day one he has taken care of us and went above and beyond in everything he does. As long as Henry is there, we will keep bringing all of our vehicles to Sands.

Great Experience

I was looking for a 2016 Tahoe. I got on the internet and found the one I was looking for at Sands in Surprise Az. I left my info and was contacted by Tony the next day and told what I was looking for. We meet with Tony and he was very knowledgeable about the Tahoe LT. We were not ready to make a deal that day and he did not pressure us. We can back three weeks later and brought a Tahoe LT and we are very pleased with the deal. Thank You Tony

crew cab silverado

we came in to look at crew cab Silverado, during the time we had at sands Chevy are sales person chad garon helped us narrow down are options and we are in the process of ordering are very own custom truck. thank you chad for helping find are dream truck

Buying a new vehicle

Chris was very helpful in finding the right vehicle for my needs as I have to use a motorized wheelchair and be able to transport it. Chris and two other employees physically put the wheelchair in the back to see that it would fit and then Chris took pictures of it in the vehicle so that I could see the wheelchair in the Tahoe. It was above and beyond what I expected.

RV Electrical Issue

The service was good. The Service Rep was Jake Friedberg. He took the time to listen and to make sure he understood the issue. He was polite, easy to talk with and made sure I was understood. Thanks for his patience.

I was pleased with Ken's promptness the instant I arrived.

Ken, my service representative, was most helpful, pleasant, well informed and patient, presenting documentation of service needs of my vehicle. And he also saw to it that the car was washed when the work was done ... it really needed it!

Good dealership for a great deal!

Purchased 2 vehicles and traded in 2 vehicles. Customer service was great! The guys did everything they could to make a great deal on both of the vehicles that were purchased. Our salesman Andrew Pennington was great! Very helpful. He has gone out of his way to take care of all the questions and other little last minute details! Very good overall experience.

Excellent service from Jean Jajou

Jean was very helpful. She took a sincere interest in helping us with the problem we had with the recent purchase of a used car.

Emergency Battery Replacement

I called at 5:15 on a Thursday night, people in the service department were ready to leave. They let me bring my car in and they changed out my dead battery in about 15 minutes, definitely saving a damsel in distress. Thank you for your continuing great service and attitude.

Business car

After speaking with frank on the phone, I decided to stop by to explore the options of selling my vette. I was introduced to Quintin who did an amazing job showing me around the dealership in a low pressure way. Frank was great throughout my waiting period staying in touch, and finally introducing me to Chad who made the buying process easy. Sands Chevrolet is a 10!

New Malibu

Quinton did a great job helping me find a car that my wife's walker would easily fit inside of! The entire place was very clean, and very helpful even week after I purchased my Malibu.

Bad a$$ Jeep

Driving through I found an awesome lifted jeep with only 16k miles on it. Jason and Quentin made the entire process so easy, and stress free. It was also so quick which I appreciated because I had a wedding to go to. I would not hesitate to purchase another car from Sands!

New Silverado

I decided to stop by on a whim after speaking with Quentin on the phone. I found a beautiful red 2500 that better suited my needs, all for around the same price as my 1500. It was a wonderful expierence all the way around as Henry did an amazing job installing my backup camera!

Sands Chevy in surprise

I was in the hunt for a truck. I had been to several Dealerships in the past two months. The salesman Chad Garon at Sands Chevrolet Dealership in surprise. treated my wife and I very well. He made sure i got what i ask for and did not try and play games. Chad walked me thru all the trucks I wanted to look at and made sure the buying experience went well. I was in and out in 3 hours and on the road home in my new truck. The dealership needs to have you train new employees in customer service. Thank you for your professionalism

Looking for a used truck

I went in to look at a used truck for my son's first car, found one that I loved and chad made the process really easy from finding the truck, to test drive, to me leaving with it my son is extremely happy.

Wanted a Truck

Came in to to just look at a new 1500 Double Cab Truck. Will showed me the truck and took me on a test drive. I was very impressed by his presentation and will definitely come back when I'm ready to buy.

Amazing

Went in for oil change, they noticed to important recalls on my truck and did corrective action. I didn't have to wait for hours to get done. I love going to this dealership

Purchased a Cruze

We had not planned on purchasing a car, but were treated so well by Vinnie Rodriguez and team, that we decided to go for it.

Awesome Buying Experience

Was having trouble finding used cars of the make, color, and price I was looking for until I found two here. I recieved very prompt reply from my internet inquiry and then Andrew was awesome with sending me the exact "out the door" price of both vehicles I was interested in. I drove a pretty good distance to get there, but it was well worth it. The vehicle was better than advertised and at a very good price that I already knew, without any hidden fees or haggling. Everyone was very friendly and Andrew was super friendly and helpful throughout. Would definitely come back next time.

Brake job

Henry Smith has restored my confidence, took my vehical in for brake pad replacement sinc I had 95,000 on the brakes Henry had the tech check first and found I did not need to replace them he is honest and fair I will keep going to Sands for all of my service needs

GREAT EXPERIENCE!

CHASE WAS A GOOD SALESMAN..NOT PUSHY..AND MY TIME AT THE DEALERSHIP WAS FAST..IN AND OUT..I WILL RECOMMEND SANDS TO EVERYONE I MEET, WHO IS LOOKING FOR A GOOD PLACE TO DEAL WITH!

Salesman

LaDarl Washington went above and beyond to win my confidence in the purchasing of my vehicle. He is very knowledgeable about the vehicle that I was interested in.

Not very satisfied

I made an appointment on line and when I arrived I was not on the schedule. They did take me in which I appreciated but if I take the time to make an appointment I think something is wrong with your system. Also the car wash I received was not very good. When I got home and looked closer at my car there were black marks and streaks all over the car. The windows had not been cleaned and had all kinds of streaks and even dirt left on them. All in all not very satisfied only hope the technical part was done right.

Fast and friendly service

Went to have my oil changed and tires rotated. Service was done in a timely manner. Thank you! Recommend to anyone. See you in 3,000 more miles!

Waiting for next service before review.

I have questions about the service they recommended. I am a retired Journeyman Automotive Mechanic and some recommended service are not following the service manual recommendations and in my opinion not needed at this time.

Maintenance

An engine light was constantly on; fixed. Other scheduled maintenance activities were performed. We drive from Scottsdale to work with Jean because we trust her guidance.

Great service

Service Tech, Victor is top notch. He goes above and beyond and the customer service he provides is the only reason I'm a repeat customer!

It was great

I highly recommend this center since I have bought my car there because any concern I have had I would get in contact with sands and got taken care of.

My new Volt

Visited Sands Chevrolet in Surprise and was help by Will. I asked to see the Volt and Will gave a thorough explanation of how the Volt worked. I was very impressed and went home and came back the next day and purchased a new Volt.

Excellent And Quick

Service was quick, thorough, and minimized expense. Communication was super! I would not hesitate in recommending service department to others. Keep up the terrific work. Satisfied customer!

'Corvette service

We brought my '08 Vette in for its first service since buying it a few months prior up north. Jean was low/no pressure, honest & fair. I had come in 3 weeks prior to check your service department out & even though there is a Chevy dealer closer to me, I felt more comfortable with Sands. Besides, flying down Northern Parkway is awesome. :)We did speak with Nicholas in sales however, we're not ready to trade this in. I want to enjoy it for a while. I felt more comfortable with Paul who I met on my visit 3 weeks prior.

Excellence!

I came to Sands Chevrolet for the first time to have my 2012 Buick Enclave serviced. Jean, the service rep was friendly, knowledgeable, and eager to please. She said my car would be ready in one and a half hours, and it was. While waiting for my car I checked out the dealership and was impressed with how nice it was and it's cleanliness. The sales reps I met were friendly and professional. I had a nice chat with Paul Mueller, and if I were to purchase a Chevy product again he's the guy I'd be dealing with. I had a chance to sit in the new Impala, and it is certainly a far cry from the new Impala I bought in 1960. It's a very impressive car. I will continue to do business with Sands in the future because my first visit was a very pleasant experience.

FAST SERVICES

The services was fast, I was in and out in less time it take to cook lunch and I paid a fair price for my 2016 Colorado truck. If you are look for a new Chev vehicle Sands in Surprise is the place to go.John Q Adams

Truck service

Jean was very helpful and knowledgeable. She answered all questions and didnt rush us through. She was very friendly and personable. The work was done in a timely fashion.

went above and beyond!

Excellent Service!He took care of all my concerns and then some.Very professional and super nice!Keep up the great work!Thank you very much.

Oil Change

Victor was as warm as ever with his polite welcome to me at 6:30 in the morning. He always greets me with a smile and eagerness to take care of my needs.

Battery Service

My battery was replaced under warranty a month ago. I noticed that the negative terminal was beginning to have deposits forming. I thought the battery was defective with a leak at the terminal. I asked why the terminal was beginning to have the deposit after only one month. This never happen on my cars in the past unless the battery was failing. Matt Morzella arranged to have the terminal inspected and cleaned adding protective washers to the terminals.

Excellent Service!

Perfect Service, Professional, Prompt, and made me feel very welcome and that I mattered. Thank you! Don't change anything, very refreshing visit in today's world.

General.maintenance and replaced the ignition switch .

Jean was very helpful and made sure our vehicle needs were taken care of ASAP :) we always appreciate the great customer service we receive at Sands Chevrolet!!

Looking for a new SUV

I pulled up to Sands Chevrolet and was approached by Will. We told him we were in the market for a new SUV with a third row . Will showed us the Tahoe and a Traverse and we were very pleased with his presentation and will be back if we decide to go with a Tahoe or a Traverse.

2SS camaro

I could not even imagine how great the deals were on new Camaro! Jason went out of his way to find the perfect car for me, but Howard was the real sweet heart! He did everything in his power to cater the deal to my needs!

New to town

I stopped by looking for a new Tahoe as I recently moved to Arizona from Michigan. Jason and Quentin did a great job showing me vehicles and explaining the whole process in a courteous and transparent way! I will not hesitate to return when I am able to purchase a new car!

helpful

Both Blairand Ken in service were very helpful. Still having issues with my vehicle but hopefully it will berresolved soon. Love my new 2017 Malibu.

Excellent Service

I was on time for my appointment and they were ready, Henry Smith wrote my order and told me it would take approximately an hour. It took just over an hour to change the oil and filter plus checking other fluids, Plus they washed the car! Being a former teacher who rarely gave out A's would give their service dept. an A.

Warranty Work

Courteous, informative, helpful. One of two oil changes included with car. Reminded me of a recall on air bags which was corrected during this visit.

Service claim under warranty

Had issues with our Yukon Denali that required some updates. As always, our service representative Ken Ashby is very professional and handles our needs quickly and effectively. His technicians are very helpful, considerate and knowledgeable about the vehicles they work on. Would recommend to anyone.

Great suggestion

Quick and to the point, Blair did an awesome job. I came in for a 6 cylinder Camaro and left in an incredible 8 cylinder 45th anniversary one. Thank you for the time and patience showing and answering all my questions. Thumbs up Blair.

ON-LINE PURCHASE O.K.

SOME MISS-UNDERSTANDING ABOUT VEH BEING CERTIFIED IN AD WHEN IT WASN'T, UNLESS I WOULD PAY ADDITIONAL MONEY FOR THE WARR TO APPLY FOR 12 MO / 12,000 MI.

Another Great Experience

All I can say is "another great experience". I find it hard to be excited about getting your vehicle serviced/worked on but at Sands they make it a very pleasurable experience. From the time you arrive till you are out the door. More companies should look at the Sands business model for customer service because it is a winner. Every company needs to have a face that a customer can relate to and in my case it is Jean Jajou, which is a fantastic ambassador for Sands Chevrolet..

They do whatever it takes to make a deal !

I had been to several other dealerships and hate when they say they can make a deal happen but don't. I explained over the phone what I was looking for and what had to be worked into the deal. I did not want to set there hours and not get anywhere. We went in and Chace Gilbert (Internet Sales Manager) was true to his word.

Bought a Cruze

Went to Sands Chevrolet and traded my junker for a brand new 2017 Cruze. My sales manager was Will Ramirez and he was very easy going. He never pressured me into buying the car like other places I've been to. He explained all the benefits and features of the Cruze very thoroughly . Will definitely refer my friends and family.

good expraince

Am pleased with my service coordinator at this dealership. Also, planing to keep this dealership as of a designated one for me for further or future business!!!

Always an amazing experience

Karl in the service department was phenomenal. My car had a warranty issue and he took care of everything. Thank you so much! You all are great!

Oil Change

I received prompt and courteous service. The service advisor explained the services recommended by the manufacturer and why but gave me the right to decline the service since I felt it was in my best interest.

nice job Ken and henry

Happy, Ken and the guys did great, My Truck had an alignment issue, electrical issue and more. Job well done and the timing was good as well. Good folks

Fixed off track window.

Excellent service and very pleasant employees. Karlo was very helpful and the service wad completed faster than I expected. Even walked me to my car.

Service and Sales

Henry Smith in service has always been very helpful, when my Chevy was starting to need a lot of repairs, was recommended to Frank LaRosa in sales too look for used vehicle. Frank was vey helpful in every way with my purchase of used Kia.

New 3500HD

Went to Sands Chevrolet in Surprise to see about trading my Impala for a new 3500HD. I was helped by Will Ramirez and he got me more for my trade then I expected to get and got a great price on my new 3500HD. I'm very happy with my purchase.

Excellent Custoner Service

Brought my car in for an oil change. Everyone was very helpful and friendly. I'll always bring my cars here. Always a great experience.

everyone is courteous and gracious.

the service department at Sands of Surprise makes every visit pain free. On each visit the service assistants go out of their way to be courteous and polite and to explain what action is being taken. I recommend them without reservation.

Great service people

Henry has been our service associate for years. He's great. Always friendly and know my family at a phone call. This makes us feel good that he remembers us. Matt is another good service rep. Very friendly and always willing to help.

Great Service

Even though my problem isn't fixed, I know that Ken and Mike Laramee tried their best to help us. GM really has a problem with the rough idle on the 2016 Tahoes with the 5.3. It's sad that we paid close to $70K for a vehicle to have it run like it's a 2000.

Got a new truck

Came in to have my vehicle serviced and decided to look at a new truck. Will showed me a 2016 2500HD and a 2015 2500HD. I purchased the 2013 and went home with almost the same payment I was making on a 2010 2500HD. I'm very happy with my purchase.

Patience

I've been looking to trade my Nissan for about 3 months but had too much negative equity. I came to Sands Chevrolet and Will Ramirez helped get me into a brand new Tahoe.

Above & Beyond

My wife's 2014 Impala failed to start when she was away on business in Las Vegas. We live in the Phoenix area. I reached out to Matt & Steve from Sands Chevrolet at 9:00pm, yes that's right PM.The both got back to me within a few minutes and gave my wife some tips on what might be wrong & what to try. In the interim my wife used OnStar & someone showed up to jump start the car. The problem was not the car battery, but the fob battery, being the car is a push button start. Matt forwarded us a youtube video showing how to start the car with the key slot in the console. Upon her arrival back to our home in Arizona, they immediately scheduled a time to bring the car in & run diagnostics on the electrical system. Fortunately, it just needed a new battery & we put new batteries in the fob.This is what you call customer service. An art soon forgotten by the youngsters of today.

Jean JaJou...

Jean Has been our Service Contact through 5 vehicles. She is honest, trustworthy, and timely in taking care of our vehicles.Much praise for her.Jeff Clifford

Not happy

I had a brand new top put on my convertible in August last year. Obviously, to have them replace it must have been bad. I bring it back after having it start to rattle and get charged for it. It was a whole panel. This is a car that has had several major issues. The service department has always been awesome. This time though I literally got nickeled and dimed. For what? For me to never step foot in that dealership again. Ever. For 115 dollars.

NEW MALIBU

I HAD RECENTLY BOUGHT A 2016 CHEVROLET MALIBU. I HAD A 2014 CHEVROLET TRAVERSE BEFORE. I NOTICED THAT THE BEEPING WEAS NOT GOING OFF IN THE MALIBU WHEN WONDERING INTO THE NEXT LANE WITHOUT MY TURN SIGNAL ON. I FOUND OUT WITH SERVICE ADVISOR HENRY SMITH THAT THE WARNING SOUND IS NO LONGER ON THE VEHICLE. HE INFORMED WHAT HAPPENS THAT THE STEERING WILL AUTOMATIC CORRECT ITSELF WHEN GOING OVER 35 MILE (IT WILL NUDGE YOU OVER). MR. SMITH ALWAYS GIVES EXCELLENT ADVICE AND DOES NOT TRY TO SELL YOU ANYTHING YOU DO NOT NEED FOR YOUR CAR. HE IS VERY HONEST AND TRUSTWORTHY.

Jake is great

Excellent service! Car had an alignment problem and he got it fixed. Even found a coupon for me too. Quick service and great spot to sit too.

30,000 mile

Friendly. conscientious, specific with costsIt was nice to have the same service representative that spoke with me on the phone to the employee that met me at the service entrance and took care of the paperwork.

Worst dealership to buy a car

I traded (2) vehicles (1) of the vehicles 2016 Ford Mustang which was paid off. Took FOREVER to payoff my trade that had a loan which costed me money, and then took forever and tried to hold my overpayment refund money due me of almost $8000.00 and gave excuses after excuses after they had all there money for sometime.

Great help

Helped me out it was fast and easy I was all to come in get a car and leave in about 3 hours with no hassle

Great Maintence update

Great service. Awesome service rep. Ken made it easy to get the necessary work done at a reasonable price. All the work was completed at the promised time.

oil change and recall work

took my truck in for an oil change, was advised right away of the possibility of recall work that may extend the amount of time for my service call. extra time was needed but the service was still LIGHTNING fast ! EVERYONE was very helpful and friendly and Brian was on top of keeping me informed throughout the day. great experience will def be back !

Always spot on.

Our service representative. Jake, always courteous and meets time promised. We drive from Glendale because of Jake's positive and cheerful and outstanding results,.will make that drive as long as Jake is there.

great customer service

whenever I had a question they answered it right away. they were polite respectful and knowledgeable about the vehicles that I was interested in. very helpful in the test drive also. this is the 4th time I've either traded and or baught at this dealership a car. as you can see when I want to trade in my car I enjoy going to this dealership. thanks everyone for the great buying experience.

Just looking

I walk in to look around and get information on what they had. Andrew Pennington walked up to me and greeted me with a smile, and took time to listen to me and what I was looking for in a used car. He showed me around and then he let me test drive one. That's all it took, I was hooked and purchased my new to me 2014 Equinox!!! Thank you to all who help make my new truck mine!!!!

To Robert

Robert, u did so great. Thanks. Windows were cleanCar needs were reviewedRotated tires were.doneNew oil a filter were put inEven, bugs that were dead were removed fron the front.Wow!!!!!

Great costumer service!

Our agent Blair was great, the car was great. Service was great. The car had 2 little chips on the windshield (used car) they sent somebody to my work placer next say to fix it. No charge, no Excuses.

Service

Service guy Matt helped get the seat panel replaced on our Tahoe and put new windshield wipers on truck quick.Thanks for the good service.

Amazing

Jake was very professional and pleasant. Every concern and question i had he answered without giving me the run around.Would highly recommend him for your service, I would continue to go there as long as he is there.

Outstanding Service

I had a wonderful experience here. I loved the look of the dealership a variety of cars to chose from worth taking a visit. I was greeted right away Nicholas was friendly, knowledgeable and professional & able to work out a deal for my new ride I appreciate him & his manager Richie.

Repair a leather seat and a recall

Left my vehicle for a few hours I was told it would b ready by 3:30 and received a call by 11 am that my vehicle was ready fast service I had just gotten home happy camper :)

4 batteries in 4 years

A quality shop would have checked the car out further. Either the batterie are inferior or their is something wrong with the car. Tom Dillard

Oil Change

Great Customer Service. Very Friendly staff made me feel like I was part of the Family. Went over everything with me in Detail. Nice JOB.

Alignment

Took my car for a simple alignment and now my steering wheel is 1 inch to the left, not centered,Now i have to make time and go agian to make them fix a mistake that shouldnt have been.Very bad

Service department

The service department was great got me in and took care of the problem right the 1st time,jean in service department she was great,very professional,and knew what she was doing

Absolutely amazing.

Your crew is awesome They were all very nice, informative and expedient. I have bought several cars over my 75 years and buying new vehicle has never been such a pleasant experience. If I live long enough to buy another new vehicle...I'LL BE BACK!!

great service

Henry always makes sure we are taken care of no matter what it takes He goes the extra mile for customers and is very professional Thank you

Great experince

They always are prompt and give excellent service Matt always answers my questions and treats me in a professional manner Will go back again for his sevice

I wasn't real happy with this experience

I went in 9/30 and it took 2 hours to get to me to tell me the diagnosis: Needs new tires and controlling arms . It took until 6:15 that evening for me to get my car back. My appt time was 9:30 am so my company vehicle that I use for work was in the shop for almost 9 hours for those 2 service things.....Tires and alignment don't take that long .....not sure the timing for controlling arms but I didn't realize I was going to be without a car for work for an entire day and why did it take 2 hours just to let me know the diagnosis..... Robert was very kind and I appreciate his politeness but I was still very frustrated .

Great experience ! No BS!

Was in and out with no BS! Great customer service! They went above and beyond to make me happy and I am a very difficult person when it comes to negotiating a vehicle purchase.

Matt the great!

Always have great service from Matt Morzella! He takes the time to understand my service needs, accurately explain the details and communicate the completion quickly.

Excellent experience

Chace Gilbert is good at customer service and he went above and beyond to help make the car experience a good one after he found out that I was done badly by the Joe the finance guy and my sales person that is no longer there. He made sure that I got a good car this time around and I gave Chevy second try and I was treated way better. I would send anyone in that I knew that need a car to Chace Gilbert.

fuel economy

I was looking for a fuel efficient vehicle when I went to Sands Chevrolet in Surprise at night. I was helped by Will. He should me a Spark, a Sentra and a Sonic. I was impressed by Will and his knowledge of the Sonic but I want to return during the day to see it better. Great experience.

Jeanne is the best!

I came in early one morning without appointment for first free oil change on my recently purchased Chevy Trax from a sister dealer. i was told to hang in there for an hour and a half but to my surprise, my car was done in 30 minutes.

excellent experience

Worked with Carlo. I showed up 2 minutes prior to appointment and Carlo was already there. He gave me a warm greeting and was fantastic. He showed me to the lounge area (which was very comfy) and he gave me updates as things happened to my vehicle. Overall very impressed.

Review

My service rep. was excellent n Very cordial and took care of all my questions & requests. I will ask for him the next time I come in.

best experience ever

I passed by to see what options I had to trade my Trax for an Equinox. I had a very pleasant experience because my salesperson, Will Ramirez, was very helpful in showing me what my payment would be.

Failed to notify me when vehicle was ready.

I waited at home all day for my services to be completed. I had to call to find out that my vehicle was ready. The tag hanging from my rear view mirror showed when my car was in and also when it was out. 1 hour is all it took. I had to arrange for other transportation all day and only to find out I could've had my vehicle back in an hour. Someone should've notified me. Not Cool.Mrs. Perez

Excellent

From the time I walked in to the times I walked out, everyone was great. the dealership was very clean, friendly and happy.seemed to love it and that was very nice to see.

This was my last Service,as I am moving to Fairfield,ca