San Leandro Honda

I have been looking for one of the hard car to find in...

I have been looking for one of the hard car to find in the honda lineup, the Honda Civic SI. i was browsing through the honda website, Started searching for the car and San Leandro Honda website came up. Was excited so i called right away and started talking to Neil. We talked about the car and Neil happen to have the same car am looking for so it made our conversation comfortable. To make it short, i made an appointment and was so happy the car that am looking for specifically is the ONLY one they have. Neil made it so easy for me and i liked the way the treated me cause ive had really bad experience from the past and am sure you can all relate to that. This is great place to deal with ill tell all my friends about it.

San Leandro Honda is by far the best dealership I have...

San Leandro Honda is by far the best dealership I have ever dealt with. I've leased two vehicles now and both purchased were identical...PERFECT. They went the extra mile to locate the exact model, exterior / interior color that I wanted and I was off and running quickly. I live nearly 200 miles away from San Leandro but it was worth the drive as they provide a higher level of service then the other Honda stores that are in my local area. Thanks again to Tina and Brook!!

They are the nicest People especially Tina, she was so...

They are the nicest People especially Tina, she was so nice and easy to deal with. I love my car and highly recommend them. I got such a good feeling from their friendly and helpful staff. I was introduced to their service department and plan to have my car serviced with them in the future. I gave them a high rating for all of the reasons I just described.

San Leandro Honda is absolutely the most dishonest and...

San Leandro Honda is absolutely the most dishonest and unethical company that I have ever dealt with. They told me the car was made in the USA and had Michelin tire (the car was manufactured in Ontario, Canada and has Bridgestone tires) OVER PROMISED and UNDERDELIVERED. I wanted to purchase a 2005 Honda Civic EX sedan on July 23, 2005. They tried to sell me a new car with a ding in the door. I should have left right then and there, but told them to fix the ding. I picked up the car on July 26, 2005 and found additional problems, such as scratch marks around the ding. The car was also filthy. They also promised to fix the scratch on the instrument cluster cover as well as give me $100 back on the car to compensate me for the scratch marks, which they buffed. I would call back once a month and Christy would say that she would call me when the part arrives. By October 2005, I had not received my $100. I bought the car through Costco and complained through Costco, who were nice enough to get me the $100 back, even though San Leandro Honda say initially that they already gave me $100 back. San Leandro Honda also offered to fix the scratch if I pay wholesale for the part and half the labor. I am currently filing complaints through American Honda and the Better Business Bureau. In fact on January 9, 2005, the General Manager finally called me to insult the company that I work for. He said that he had called me back, when I filed a complaint through Costco, but it turns out that he only called Costco to offer to let me pay for the scratch. DO NOT PURCHASE A VEHICLE FROM THIS COMPANY!

I've read almost every car buying book on the market so I...

I've read almost every car buying book on the market so I was very skeptical when I first saw the price on the Honda Accord being offered at this dealership. Nevertheless, I went to take a look and it was flawless. The price was incredible and Anders was very easy to work with. He answered all of my questions and the deal went very smoothly.

I also got an extended warranty at an exceptional price. In fact, after I came home and checked similar warranties online, I found that the price was about 30% below the lowest rate I was quoted online.

About a week after I purchased the car, I noticed some chips on the windshield which were only visible in the glare of the sun. I called Anders and asked if there was anything that could be done. To my surprise, they replaced the windshield at no cost.

I couldn't be happier with my purchase and the service they provided afterwards was incredible. I would recommend them to everyone.

This is the worst Honda dealership so far. I've been an...

This is the worst Honda dealership so far. I've been an owner of 3 generation Hondas, and buying from this dealership sucks.
Purchased a Honda Pilot through their internet manager. a neophyte con artist.
Agreed on pricing but finance guy (the head con artist)added stuff that padded the cost.
Later on I found out that this stuff were useless, i.e: Touch of Class.
Also, pressure selling on their own extended warranty. Took it just the same so I could get out of the dealership right away. The next day I cancelled it and purchase it somewhere else for half the price.
I pity those first time uneducated buyers who were mostly orientals and latinos. They didn't know they were being ripped off. I speak Spanish and I could understand exactly every word the salemen were saying behind their backs.
This dealership pride themselves as having won a lot of sales awards. But how they got it is definitely questionable. They prey on people who hardly speaks English so they can't complain. The reputation of American Honda is at stake here and they should put an end to this quality of dealership

Very good experience with Anders Chun, one of their...

Very good experience with Anders Chun, one of their internet sales representatives. I cant believe how much easier internet has made purchasing a new car with zero hassle. I used whatever service is affiliated with kellybluebook to get an internet quote. I knew exactly what I wanted, to lease a civic coupe DX value package with side air bags. Anders Chun gave me a price quote immediately. The quote was way below blue book (about $1000 below!), I think because Honda is trying to unload on 1996 models. I got the same quote from El Cerrito Honda, but have heard some bad things about that dealership, plus San Leandro was in a more convenient location. I emailed Anders to confirm that this really low quote did indeed include all the specific features I was looking for, and giving him my cell phone #. He then politely called me to confirm the quote. They didnt have one in stock but were willing to do a swap so I could get it.

The next day, I came in to do a test drive of a similar model. Anders was very laid back and easy to work with. Not pushy at all, patient and a nice guy. I completely trusted him. The test drive went smoothly. They didnt have the DX with airbags and actually had to do a swap with the Honda in Petaluma, which they were willing to do even for the very small commission. I was uncomfortable signing to lease the vehicle before seeing it (i,e., it comes down from Petaluma with some huge dent or a clanking engine, etc.), and he agreed to proceed with the swap in exchange for me putting down a $200 down payment, which I thought was very reasonable. In fact the floor manager tried to talk us out of this, encouraging me to sign first, but Anders said it was no problem, and I appreciated the trust. The next day, I got the car, it was his day off, and he wanted to be there anyway just to make sure it went smoothly. He actually picked me up at the Bart Station on his day off! Talk about good service. He was very gracious throughout the process I would definitely return as a customer to him at San Leandro Honda.

About the San Leandro Honda Dealership they basically seem pretty good for a large dealership. I have used them before for service and saw how they operated during the sale. My impression was that it was a big, high volume dealership. People were generally very professional, not sleazy, but rather impersonal. I think one of the reasons Anders wanted to work the whole process through by my side, even coming in on his day off, was that there might not be that extent of personal attention or care if he wasnt there to move things forward.

San Leandro Hondas service department is fine, but seem to sometimes recommend services that seem unnecessary. For my previous Honda, they kept telling me that the CV Boots needed replacing as a preventative measure, which seemed rather excessive for a vehicle with only 70,000 miles on it. At least they werent pushy about it, but I think they were basically trying to make more money on unnecessary services.

Overall, I highly recommend San Leandro Honda and Anders Chun for internet sales.