San Francisco Toyota

4.8
Overall Rating

Customer Service: 4.9 Buying Process: 4.6 Quality Of Repair: 4.5 Overall Facilities: 4.5 Quality Of Work: 4.9 Friendliness: 5.0 Pricing: 4.7 Overall Experience: 4.9


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Extremely helpful

5
Baby2016 on 11/16/2016

Overall Experience: 5.0

Had a great experience with Russell Enright. He understood exactly what we were looking for, found several choices for us and made the whole process as painless as possible.


Refreshing

4.8
D1234 on 10/24/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

This is a family owned business and it shows. Matt and Jerel in the pre-owned department were helpful when purchasing an automobile. They were truly interested in the customer's satisfaction We worked together on coming to a fair price and I did not have to go through the hiarchical negotiating process. For a fair and more relaxed process for purchasing a pre-owned car, I recommend San Francisco Toyota.


Great service

5
Michael on 09/02/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great team over at this place in and out the same day with my new Benz thanks !


Efficient, attentive and not high pressured! l

4.8
Siren red on 08/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We had a good experience with Sabrina La. She listened and found us a vehicle we and was very patient and thorough about answering our questions


Top Notch Customer Service!

4.7
Victor Valenzuela on 08/17/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

I worked with Ryan Dong on the purchase and Tamara on the financing. I like the non-haggling concept of the sale. I bought a used 2013 Toyota Sienna, very clean. Ryan explained all the new features of the van, I had an older Sienna previously. He also kept me in the loop as to how long the whole process was going to take since there were so many buyers that day. Working with Tamara on the loan was a breeze as well, as all the forms were digital - no more paper forms!I had to leave my truck their overnight since I couldn't drive both home. Ryan had is washed and cleaned! Outstanding customer service! I would buy from them again.


The BEST service ever!

5
Stephanie and George on 05/31/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The service and promptness of my purchase was a great experience. I've purchased a lot of vehicles and this by far exceeded them all. I began with an online inquiry that was followed up by Sabrina and had everything wrapped up that day. It was amazing how fast, effecient and painless the process was. The manager spent time with me when I picked up the vehicle, such an honest and nice person. The whole experience was such a pleasure!


Great experience to buy my used Prius!

5
Simone A. on 05/15/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have found a used Prius that matched my search, I called dealership, set an appointment the same afternoon with Ryan. We drove the car, explored options and everything was super smooth! The car is perfect, all the information were given in a clear way in a non pushy environment. The last part of the transaction (the generally stressful part where if you do not sign for all the insurances you are led to believe your car will explode on your way out and it will be your fault) was also smooth and everything was very professional. I recommend Toyota San Francisco very much! thanks!


Great experience at SF Toyota (on Geary)

5
Kaz on 02/04/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Recently, we purchased two vehicles from this dealership to replace our old vehicles. Although we went in to window shop to consider our options, we ended up purchasing the first vehicle right there on the spot. Christina, our sales manager, was very professional and reviewed all our needs and asked all the right questions. We thought it would take a while to find the right car, but they had it in stock. Since we found the right car, we ended up purchasing the car through financing with some great options. The entire process was painless and actually, it was very delightful. This led to our replacing our other car a couple months after. The dealer discounts were nice and the financing rates were very reasonable.


Fantastic service, excellent people.

5
PriusBuy on 01/21/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I'd been looking for a CPO Prius for months, but had put off shopping because I dreaded the whole process. Last week I finally started calling around to dealerships to set up test drives. Most of the dealerships were good with pleasant people, but they didn't have the exact thing I was looking for; one dealership had a good option for me, but clearly wasn't committed to working with customers after the sale was complete. When I inquired with SF Toyota about test driving a few vehicles, I was immediately contacted by Guilherme "Gee" Gomez to set it up. Gee is absolutely everything you would want in a sales person. Patient (this is my first hybrid and he explained everything to me - twice!), helpful (there was something I didn't like about the car and he went above and beyond to resolve the problem), and willing to do whatever it takes for customers to feel comfortable about their purchase (I set up an independent pre-inspection of the car and Gee helped me get it to the mechanic). After the sale, he told me to get in touch any time if I have questions or a problem and followed up the next day to be sure I was satisfied with the purchase.I can't recommend Gee or SF Toyota highly enough. Their whole team is outstanding. Sure, I couldn't negotiate on the price, but it was already very fair, and I'm willing to pay a few extra bucks to buy from people who are committed to excellent customer service. I am one of those people who tend to keep cars forever, but when it is time for my next purchase, I will absolutely go to SF Toyota first.


Egotist and rude

2.8
eDucatiON on 01/17/2016

Customer Service: 3.0 Quality Of Work: 3.0 Friendliness: 3.0 Pricing: 3.0 Overall Experience: 2.0

This is a one price no haggle dealership.dont bother to come here to find deal if you're thinks the price is too high.


Recall on my 2009 Scion XB

4.8
Sunny-Toby on 01/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 4.0

Got a call from Toyata there was a recall on my 2009 Scion XB, booked the appointment at same time. Took my car to the service center on Van Ness. They replaced the master window switch circuit board, the job was done within about one and a half hour. Good service and the staff are very friendly.


Best Toyota Dealership within 150 miles

4.8
Will on 01/10/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Passed up no less than 10 dealerships that were closer, and even paid a bit more, but well worth it. No hassle, genuine customer service, lack of insufferable and meaningless salesmanship. Requested quote and actually received, a few emails and a couple of calls for details and on my way. Once there, car was ready for test drive, paperwork at the ready....couldn't have been simpler and easier and refreshing to deal with "normal" folks that took care of the basics and then some. All this after trying to buy a 4Runner from local dealers who couldn't bother to respond or whose management couldn't give any details until I would come down there and listen to nonsense about they wanted to earn my business, etc, but couldn't get past the sales seminar quotes.


Expectations exceeded!

5
Jess on 10/14/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The staff at San Francisco Toyota is the most accommodating group of people I have met among all the previous dealerships I've been to. They reach out to you and make you feel like family, rather than a regular customer. We had the pleasure of working with Tani as our salesperson and he was so patient and understanding. This was my first new car buying experience, and he helped break everything down for me to make it as convenient as possible. I would definitely recommend San Francisco Toyota to my family and friends for any future car inquiries!


You must see Ryan Dong at the Van Ness location

5
Stephen H on 10/12/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Professional, patient, and prompt! Edwin the sales manager was a pleasure to deal with as well! Amazing customer service from start to finish with Jayson in the finance office! They have a great selection of used cars and I got a great deal. I went home with a used Lexus and I cannot be happier about my purchase. I suggest that anybody in the market for a car must visit these guys. They may have what you're looking for and make it easy for you to! Thanks guys!


An honest car dealer

4.7
Neonbeach23 on 10/12/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Given the current stigma of car buying ranking up there with getting a tooth pulled. I found that working with Ryan Dong at the Van Ness location to be a breath of fresh air. His low key, no pressure approach puts me at ease and that's why I've bought my last 3 cars from this dealership (2 from Ryan). Both times that I've worked with Ryan, we did most of the work online via email. I highly recommend working with him and making an appointment as they keep most of their cars at several offsite storage locations.


EXCELLENT EXPERIENCE

5
alantheselector on 10/08/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I made my first ever automobile dealer auto purchase last Friday at San Francisco Toyota and my experience could not have been better. I had intentions on a particular used Prius that was on their website so I phoned Toyota and Ryan answered the phone. He advised me that the car was available and was in great condition. Without hesitation, I rushed over to see the car. I liked what I saw, took a test drive and decided to purchase it right away. Ryan and his staff streamlined the whole financing process and I was in and out of there in 2 hours. I couldn't ask for a better buying experience. If you are looking for a new Toyota, look no further and ask for Ryan.


update for san francisco toyota

3
chrismr2 on 09/22/2015

Customer Service: 3.0 Quality Of Work: 3.0 Friendliness: 3.0 Pricing: 3.0 Overall Experience: 3.0

The companies customer service went to great lengths to make sure my cars needs were taken careof; We came to a mutual agreement that satisfied my concerns that I had.


Great experience. Very happy!

5
jarvsf on 08/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I made an online appointment to test drive a Prius C. Christina responded promptly. While the location was a little far away, the experience made it worth it. We drove the presidio where I got to test drive the car in a very exciting way... great views, lots of turns, hills, and variations so I got the real feel of the car. Christina was very helpful... they were fair, reasonable, and I never felt taken advantage of. Could I have tried to haggle and get a better deal? Who knows... but I didn't feel like I needed to because they gave me great savings and really fair value on my trade. I felt like I got an amazing car and a really great price! And the toyota care program was also a great added value.


Awesome buying experience!!

5
Andrew W. on 08/03/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Over the 25 years of buying vehicles, this was by far the easiest and fluid transaction for a vehicle I have every made! Everyone from the General Manager, to the Fleet Sales Manager to the Finance person were professional and a pleasure to deal with. When I came to pick up the vehicle, all the paper was ready and the time I entered the dealership to the time I left the lot was under 30 minutes!! This is my first Toyota purchase and it probably won't be my last!


Good sales staff but

3.8
Steven H on 05/01/2015

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 2.0 Overall Facilities: 4.0

I just bought a used Audi from there. Stephen, the Internet sales manager, took good care of me and was very friendly. I took the car on a short test drive as I know how they drive. Everything seemed good and so I proceeded to buy it. However one thing I didn't notice due to the general noise of the city was a strange rattle the car has between 2500-3000 rpm. You can't hear it when you're listening to the radio with the windows up... So now I get to figure that out and I'm disappointed in whoever inspects these cars before they sell them. If I were to do it again I'd take it to an independent and have it looked at before hand.


Difficult Process

1
MR2 Owner on 03/25/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

It seems that most people really like this dealership. Not sure what happened when I purchased my car??? But I can Honestly say I will never buy another Toyota anywhere after my experience here........


Best car buying experience ever!

5
GoElectrix! on 11/04/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I can't believe how easy and enjoyable it was to buy my new Prius. There were no "stupid questions," so I was able to fee comfortable asking away. I worked with two women, Christina Keo and Milly Hu, and did not have a minute when I felt I was being manipulated or coerced. I was given a ton of time to make my choice, and they had the exact vehicle I was looking for.


Best vehicle purchase experience I have every had

5
jogfrogjog on 08/22/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Through my driving life, I've dealt with over 8 vehicle purchases for myself and family/friends. I'm the car guy in my family so when it comes to purchasing a car, I'm usually a hawk at doing research for vehicle, features, pricing etc. Hands down San Francisco Toyota gave me the best deal and least hassle for my 2012 Sienna. In 2012 I was doing my research to pick one up for the wife after I had just moved to the west coast for a new job, my wife's lease was up on her corolla and we had 1.5 year old at the time and it was hard to get her in and out of the car seat. I looked at all minivans and was adamant about getting all wheel drive just in case we moved back to the east coast for snow and/or rain, also being a Muslim, it is against my religion to pay or take interest (similar to Orthodox Jews) and at the time there were incentives for 0% for 60 months on the Sienna. The Sienna was the only van to meet my criteria of all wheel drive and no interest. I lived in Santa Rosa at the time, about 1 hour north of San Francisco. I had started my job in end of April (the 30th I think) and started looking and calling around to all dealers that had the vehicle I was looking for in their inventory from Santa Rosa to San Francisco. All dealers quoted me different things for the same packages, San Francisco Toyota was the lowest, I was wary that they might be low-balling me because of laws in Cali that don't require them to honor an emailed quote, it has to be on paper. So I ask around other dealers quoted close but not the same. 2 weeks into my new job, my parents called me and informed me that my father who was diagnosed and operated on and treated for cancer for the past 9 years was going to be put in hospice care and that there was nothing else they could do for him. So I had to fly back to the east coast and put the vehicle purchase on hold. After 2 weeks being on the east coast and my father somewhat stabilizing after an intense first week in hospice I flew back to my new job. I got back in contact with the various dealers that had quoted me different prices and the one dealership I had contacted 2 weeks early in the same month changed their pricing and jacked it up on me telling me that demand went up. I followed up with San Francisco Toyota and Sabrina and Tani kept the same quote which was still the best quote I had received. I followed up with them and met them in person I had a rental car they kept their word on their price and they were extremely pleasant to deal with. Tani took me to return the rental car and shared with me his personal experience with a close relative's passing when I mentioned what i was dealing with and he was very supportive and understanding. It wasn't just a car deal, it was a great human experience with people that care that aren't out to rob you for you money and keep their word. I was so impressed that I had promised them a good review and more than 2 years later I am giving this review because of the impact they had. I have their magnet on my fridge even though it for the 2013 calendar year and everytime I look at it I remind myself that i have to get around to doing that review because I promised and because they made my life easier during one of the most difficult times of my life. I am thankful to God for putting them in my path and in case you're curious, I am also thankful to mention that my father lived till September of 2012. Recently San Francisco Toyota contacted me to purchase my Sienna back, but we moved back to the east coast earlier this year. If I buy another Toyota, I might still consider purchasing from them and shipping it just because of that great experience. Tani and Sabrina, thank you both for all of your help and support and for giving me a good deal and for keeping your word.


Working with Alan Lac

4.4
rbruckman on 07/14/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 4.0

Alan is a first class salesman and a pleaser to work with.. If not for the fact that after deciding to buy the Boxter he demo'd for me, I sat at home and had a cup of coffee before calling to confirm I wanted the car, you would have sold it to me. I was 20 min late. My error.


Felt like a bait and switch with the same vehicle

2.8
ChrisBrook on 05/15/2014

Customer Service: 1.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 1.0

I found our 2013 Toyota Avalon online in November 2013 after watching for similar 2013 Avalons to appear on the Hertz site. We had used Hertz for several purchases and were happy with them to date, but the car we wanted was not becoming available. In extending our search the car at San Francisco Toyota Scion was comparable price, listed with better options and only 8k miles. This was about 10k miles less, at least, than the Hertz vehicles. The vehicle was listed as a single owner, but on investigation it turns out this was a shuttle/loaner car. This was disappointing. We did figure this out prior to going to San Francisco. We were planning on getting a previous rental so this was not a big deal, a single owner car just seemed like a much better deal. I asked specifically: Is there anything that I should be aware of with the vehicle before traveling that far? The response I received was no, there was nothing I should be aware of. So here we go: In the online add under "vehicle info" the advertisement had "remote engine start (PPO)" listed. We test drove the car and got back to the dealership when I asked how do we use the remote start we were informed it was not present on the vehicle. I explained this was listed as a PPO item and he said it must have been a mistake. It gets really cold here and this was a requirement of our final selection of vehicles. This was something our family had agreed upon and excluded many other makes and models of vehicles to arrive at the Avalon. Had this not been listed in the advertisement we would not have looked at this car. We were told we could add the OEM option for $600.Also, under the interior tab of the advertisement the vehicle was listed as having heated front bucket seats w/active headrests listed. I have a spinal fusion and this was another reason why we were going with a car that had this as a standard option. When I questioned how to turn the seat heaters we found the heated seats had been moved to the rear. We were told this car had the executive package. This was not listed in the online advertisement. This meant the seat heaters had been moved to the rear seats for customers to enjoy. Ryan stated we could add them aftermarket for about $1k plus tax. At this point I was wondering if I was looking at the right car. I was unable to pull the advertisement up on my phone while I was there. I was able to confirm the details of the listing later and that this was the car listed.In addition they stated there was a second key and that they were trying to locate it. Turns out it is $330 - 360 to replace without the emergency key and it was never produced it. I assume that it was resold after I signed the dotted line at this point. In addition the vehicle was listed as having a trunk bra which was not present. This is to hold in small amounts of items to keep them from rolling around. It was also listed as having mud flaps, I am not sure what that would have entailed but they are not present. We could not see it driving in the city but the windshield looks like it was cleaned with something abrasive as it has scratches over the entire surface, like steel wool was used, as well as extensive pitting for a car with only 8k miles in the city. We did take the car back and get the OEM remote start installed from them at 400+tax. This was not a huge savings since we had to drive the car 300 miles to drop the car off and 300 miles to pick it up. Something else that really just pissed me off after buying the car because of the advertisement that got us there, knowing I would not have done so otherwise. Overall, I have enjoyed the car itself. It is quite most of the time. There are some loose trim pieces that rattle from time to time, something I would not expect for the quality of car. I have some steep grades going to and from my home and it handles those very well with ample power. It did take me some time to get the sour taste out of my mouth for San Francisco Toyota Scion, but we enjoy the car. In the end I think car dealers are much like lawyers, you either have a very good experience or a very bad one and there is some luck involved. I read many reviews and expected a great experience and it was very far from it.


Won't budge on price... :(

3.7
John Doe on 04/29/2014

Customer Service: 5.0 Buying Process: 3.0 Overall Facilities: 3.0

Both Jason and Michael were very nice on the used car side but when it was time to buy they won't budge on the price because they have a one price policy. I will say their customer service was decent. Also there's no customer parking so be prepared to park your car in their already cramped used lot.


very happy to find these people!

4.3
BILL on 04/05/2014

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 4.0

The folks here - Sabrina, Ryan, Larry and Russ - were helpful and polite with my purchase yesterday. It was a relief to find them and get a very good price on my new Camry. Such a contrast to places that were going to charge me $434 EXTRA just to get the car I wanted (they were going to get it from SF Toyota) , or Melody Toyota, which does high-pressure tactics. Thanks, SF Toyota!


My previous car was also a Toyota (2010 Prius) bought at...

5
glsssphere on 04/01/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My previous car was also a Toyota (2010 Prius) bought at San Francisco Toyota with William Lui. He is the reason I trust and always come back to this dealership. My family combined bought all our toyotas from this dealer. Alan Lac called me up about an opportunity to get my car appraise and see if we would be interested in trading it in. Since we were thinking about a new car already, it was a perfect opportunity. Our appraisal of the 2010 Prius was within what we anticipated and so we decided to trade it in for a newer model Prius. The whole process was very smooth and Alan did not try to pressure us to make a sale. He was very informative and overall excellent to work with.


In an industry that has a much maligned reputation Vic is...

4.8
CFarrell5 on 03/27/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

In an industry that has a much maligned reputation Vic is a fantastic resource.He was knowledgeable,direct and helped get the deal done in a timely manner.I would happily recommend him to anyone interested in looking at a purchasing a car.


"V" FOR VICTOR(y)!!!

5
Ms Sophie on 03/03/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was looking exclusively for a manual transmission...which is weird apparently ? But Victor took my requirement and produced my awesome new car! 2012 Scion XD MANUAL! Yay! Plus it was so reasonably priced and the buying process so casual and easy! They even got rid of my ridiculously damaged former car for free! Victor even hooked up my phone for me so I could start using the sound system while driving off the lot. Such a pleasant buying experience!


Buying a Used Car Wasn't So Bad

4.3
Wilson L on 01/28/2014

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 4.0

I turned up SF Toyota online and went to check out their used car lot one Tuesday afternoon. Did not find the Lexus they had previously had, but was shown an Infiniti 2011, which we fell in love with. We quickly signed the paperwork, and salesman Michael promised to clean up the car and deliver it personally that evening, from SF to Oakland. Upon delivery, we realized there was only one key. Michael graciously arranged to have another one made for us after some negotiation. It was all good. Fair, professional, and fast. I would definitely recommend SF Toyota to anyone.


Very friendly and gentle sale person,easy to deal with. I...

5
ttt7066 on 01/12/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very friendly and gentle sale person,easy to deal with. I purchase two new cars from him in less than a year. Thank you Alan.


Best dealer in Bay Area among other toyotas, BMW, Nissan....

5
Customer94102 on 01/02/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Best dealer in Bay Area among other toyotas, BMW, Nissan. Honest, helpful, straight answers. Other dealers would tell me about non existent offers and expect immediate sale.


William is professional, kindness, efficient. Certainly...

5
FIRA on 12/28/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

William is professional, kindness, efficient. Certainly would recommend him to friends. The new car is just what I want thought driving more then an hour to get to there.


I had a wonderful experience at SF Toyota! I was recently...

5
leanne91 on 12/14/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a wonderful experience at SF Toyota! I was recently in the market for a new Toyota Corolla and Alan Lac was very helping! He helped a lot. Recommended!


Awesome

4.7
Pierre Falla on 12/08/2013

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

Great dealership. They showed interest in helping me getting a car. Great staff. Thumbs up!


Things started off well, Ryan was courteous and...

2.5
jbernett on 12/05/2013

Customer Service: 1.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 1.0

Things started off well, Ryan was courteous and professional, so my initial impression was good. I went and test drove a car, which ended up being sold quickly before I could make payment arrangements in order to at least secure the vehicle. I then moved on and found another car to my liking whic Ryan confirmed was indeed available. I was supposed to come in for a test drive and give a deposit of $15,000. Ryan called me back and cancelled our appointment, saying that the car need some bumper touch up work at the body shop since it had been a city car. He said that he would let me know the next day as to when the car would be available to show and take out for a test drive, indicating that it would hopefully be that next day. The next day I hadn't heard from him so I decided to call and inquire about the status of this car. He said that he would try and find out and get back to me. This was at around 1:15 PM. I never heard back from him. Later that night I sent him an e-mail, saying that I didn't mean to be a bother, but I just wanted to know what was going on. Hours later that night, I received an e-mail from him saying that he was sorry but someone had bought the car sight unseen. I don't know who is responsible for this, but it reflects badly on this dealership, and I will spend my money elsewhere.


A very pleasant and professional experience to work with...

5
transstar3 on 11/27/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

A very pleasant and professional experience to work with Jonathan Chan in purchasing a 2013 Avalon Hybrid. Waiting for the delivery of the 2014 unit.


My girlfriend's 19 year old car was stolen. It was...

5
ChipIsaac on 11/26/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My girlfriend's 19 year old car was stolen. It was time to get a new one. We created a list of the cars we thought she might like. We were interested in the Prius c and a couple of Scion models. We visited SF Toyota to check out these vehicles. Stephen Prasompetch helped us with the test drive. He stayed well past the dealer's closing hour to allow us to drive each of the models we were considering. When the dust settled we decided on a Prius c. We decided to purchase the car from Stephen because we had such a positive experience working with him. Of course he wanted our business but there was absolutely no pressure to buy. He was simply there to assist us with the process (which he did magnificently). Stephen did a great job prepping the car for us. He personally detailed the car to make sure it was in pristine condition upon delivery. He did a great job configuring the technology package for us and showed us how to use it.I highly recommend that you visit Stephen if you are considering buying a Toyota.


I walked into San Francisco Toyota on 2nd and Geary two...

5
gladiator1966 on 11/26/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I walked into San Francisco Toyota on 2nd and Geary two months ago thinking of purchasing a Camry Hybrid. Stephen Prasompetch. greeted me at the door, and I told him precisely what I was looking for- a solid car without the unnecessary bells and whistles. I dont have a need for the sunroof, the heated seats, the rear back-up camera, etc. Stephen understood what I wanted in a car and delivered. Just for this alone, I'd give a 5 star rating.I took delivery and drove away with a new Camry LE Hybrid the following week. The overall process was comfortable, friendly, and quick. The process was also straight forward and fair, and Stephen gave me great customer service, an extremely competitive price (I did my online homework), and clear answers to my questions about the car and its warranties. Would I work with Stephen at SF Toyota again? Absolutely.


We visited SF Toyota to browse for a hybrid car and ended...

5
jesnilshrestha on 11/24/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We visited SF Toyota to browse for a hybrid car and ended up buying Prius 2013 then and there. Thanks to Tani and Alex for making the decision process super easy and helping me and my wife get our first car. We would describe certain features that we wanted in our car and Tani and Alex would recommend us which cars have those features and if we really needed those features. They know about cars and they are there to help people just like you and I. Thank you so much for your hospitality and the whole car buying experience. I will highly recommend Tani, if you ever need to buy a car. And Tani and Alex deserves all the best ratings.


Stephen Prasompetch helped me getting exactly the right...

5
evahumphrey on 11/23/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Stephen Prasompetch helped me getting exactly the right car that I wanted after another dealership and sales person had failed to do so. Stephen was fast, friendly and very helpful and was able to answer all my questions. It was worth it to me to make the 5-hour trip from Mount Shasta, Ca, to get such good service. Thank you, Stephen!


The experience at SF Toyota was overall great. I got the...

5
decibel08 on 11/18/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The experience at SF Toyota was overall great. I got the best price that I could find and negotiate at any of the Toyota dealers within 50 miles, and the staff was very friendly and professional. They put in extra effort to accommodate my schedule and made it all painless. I worked mostly with Kanish Lal, but everyone I interacted with was helpful. Would definitely recommend this dealer to others looking for a Toyota.


Excellent experience, even I did it all wrong

4.3
Diana E. on 11/16/2013

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 4.0

I did everything wrong: I went to see a car without being fully prepared to buy it, AND I went on a Saturday. Really dumb. But I had an appointment to see the car, and I when I got there I was greeted immediately. We talked a bit, then I took the car out for a spin. It was a 2012 Prius with low miles, and while I had been thinking about replacing my old (2005) Prius with 150K miles, I wasn't quite prepared to actually buy the thing. Or so I thought. It took time (it was SATURDAY and everyone and their sister was shopping for a car!) but ultimately I was offered a decent trade-in amount for my banged up 2005 Prius. I planned to pay partly in cash and partly financed by my credit union, but it was SATURDAY and the credit union was closed. No worries! The finance manager had access to my credit union's system, and was able to set me up with financing on the spot. By the time we were done (2.5 hrs later), I needed to go home, clean out my car, and bring it back. But it was late, so the sales manager followed me home in my new-to-me car. I cleaned out the car, got the pink slip, traded keys, and voila! I have a new(ish) car! All around, a great experience. This is the third time I've bought from SF Toyota and I will for sure go back again.


We bought our first Toyota from SF Toyota in 1994 and...

5
sftremor on 11/13/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We bought our first Toyota from SF Toyota in 1994 and they kept it beautifully maintained and serviced for 20 years. After an accident which totaled our 1994 Corolla, we just purchased a new 2014 Toyota Corolla. Our experience with SF Toyota over the years has been nothing but extraordinary. Great customer service, good honest repair technicians, and excellent sales staff. When purchasing our new Toyota, our opinion of SF Toyota has only been reconfirmed.Kevin Pang and Ryan Li made our new car purchase extremely pleasant and stress-free. No high pressure sales tactics here, they pleasantly showed us both used & new Corollas until we found exactly what we wanted - a new 2014 model. Ryan happily took us on three different test drives, showed us the features of each car and then with our new car, spent a great deal of time showing us the operations and features of the car.If you're looking for new or excellent used Toyota's or Scion's you must visit SF Toyota - we are loyal customers forever.


Stress free when you talking about the price whether by...

5
Jim4sf on 11/09/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Stress free when you talking about the price whether by phone or walk-in compare with other dealers. When u come to SF Toyota VAN NESS AVE simply looking for Jonathan Chan you will know what I'm talking about.


Tani made my purchase so smooth and easy. He was...

5
celineahannon on 11/04/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Tani made my purchase so smooth and easy. He was extremely responsive, abe to quickly answer my questions and timely in his responsiveness. He was not overbearing which was a real plus. He gave me a great price and an overall BEST car purchasing experience. I will hIghly recommend friends to Tani. I hope that SF Toyota knows what an asset he is to their business!!


i wanted to buy a Prius but needed some hand holding to...

5
kmurphy88 on 10/29/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

i wanted to buy a Prius but needed some hand holding to get me comfortable with my purchase, the options, is it best for me etc. I went to the Toyota on Van Ness and it wasn't a very good experience. I had to wait for anyone to talk to me and when I did talk to them they just gave me a print out of a what a new car would cost. Not helpful. I decided to go to other car manufactures and explore other hybrid brands. I went to 3 other places but my mind kept coming back to the Prius. Avoiding the Van Ness location I went to the dealer on Geary. And they were great there. All of them. Alex Tsan was AWESOME and really went out of his way while not being pushy. and I bought a Prius which i am very happy about. so THANK YOU!


I visited multiple dealerships looking for the "best...

5
dtripSF on 10/26/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I visited multiple dealerships looking for the "best deal" on my new Toyota Prius... but it turned out that the one right here in San Francisco not only gave me a great price that I couldn't refuse, but they also had the nicest, most knowledgable, and least "salesy" sales staff of all the dealerships I visited. Alex Tsan was our guy. I cannot recommend him highly enough! He was just so great... taking us on multiple test drives in the different models, and meanwhile never putting on the "high pressure / you have to buy today to get this or that deal" sales pitch. In fact, we liked working with him so much that even though they didn't have the exact model we wanted in stock, or the lowest price... we felt loyal and wanted to give him our business, so we asked him if they could match a price from another dealership and get the exact car we wanted. The manager agreed, and a few days later I was driving home in my brand new shiny Prius! I LOVE my car. I also love knowing that we now have a relationship with San Francisco Toyota, and that they will be taking care of my car over the next several years to come. As cheesy as this may sound, I actually feel like they "care" and really stand behind the product and want everyone to be completely happy with their purchase. I definitely am!


I had a wonderful experience at SF Toyota! I was...

5
krystle228 on 10/25/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a wonderful experience at SF Toyota! I was recently in the market for a new Toyota Corolla and Chris Brunson at SF Toyota was extremely helpful. I was really impressed with Chris' professionalism, knowledge and consideration of my time and what was convenient for me. Chris was able to assist me in getting a great price for the car and options that I was looking for, and in the short time frame that I needed. I was really impressed with the little details Chris handled, like connecting my phone's Bluetooth in the car, and making sure the car had a full tank of gas and was washed and detailed before I picked it up. Chris even followed up with me the following week in case I thought of any additional questions about the car. Overall the staff at SF Toyota were friendly, helpful, and considerate!


We live in the East Bay but drove to SF because they...

5
DeniseMacGregor on 10/21/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We live in the East Bay but drove to SF because they offered us the best price on the car we wanted (also spoke/emailed Oakland, Marin, and Richmond). When we arrived we met with Chris Brunson. He was very friendly, extremely professional and courteous. He took us on a test drive and answered all questions. Even though we knew we were ready to purchase, we never felt any pressure to buy at all. Chris has continued to contact us to make sure we are still happy (which we are!) and we would not hesitate to recommend him.


Larry Lim provided great customer service and we were...

5
Onetimeelectric on 10/13/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Larry Lim provided great customer service and we were very impressed with his knowledge of electric vehicles. Larry made the process easy and work hard to get us the vehicle we wanted.


I have been a repeat customer of the Toyota Service...

5
MJCall on 10/10/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have been a repeat customer of the Toyota Service Department for many years, and have been very pleased with my experience there - in particular with Eric Durazo. I was driving a Sienna van for 10 years, and our family had literally driven the van into the ground. I was in a rush to replace my dead/dying vehicle and immediately got in touch with Ryan Askew to see what kind of deal he could offer me for a trade-in on my old road warrior, as well as a hurry-up deal on a new Highlander. Within two hours, I had test-driven a Highlander, negotiated a very good deal, and was extremely satisfied and happy with the whole process! I'm not the kind of person who considers car shopping and buying "fun," but my experience with everyone at San Francisco Toyota made my experience pleasant and profitable.


Chris was one of the first who responded to my online...

5
Plaudertasche on 10/07/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Chris was one of the first who responded to my online request to several Toyota dealers. He helped to understand the buying process and also helped me to understand offers I from other dealers. At the end he matched the best price I got from a different dealer, and I feel both sides ended up with a fair deal! If you go there on a Sunday, you need to expect a bit of a waiting time on the paper work side. Pleasant, straight up, no fuss process. Much appreciated for a first time new car buyer !


I just wanted to thank Byron and Melissa for helping me...

5
savongeik on 10/04/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just wanted to thank Byron and Melissa for helping me purchase my first new car. They were nice, corteous and very helpful. Thanks ToyotaSF


Coming to an agreed upon price was not difficult. Feel...

4.8
zchagpar on 10/02/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Coming to an agreed upon price was not difficult. Feel like we got a great deal. Staff was very attentive and followup after the car was bought has been great. Would recommend to other folks.


Sales are very nice and explain to me everything about...

5
Azn16888 on 09/26/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Sales are very nice and explain to me everything about this new car and get very good deal. thanks Byron Wong.I will like to purchase another new car from San Francisco Toyota again in the future


My '94 Volvo 850 Turbo got "crunched" by a...

4.8
RolandParis on 09/23/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My '94 Volvo 850 Turbo got "crunched" by a careless driver so, I was in the market for a replacement. I really had not considered purchasing a "new" car until by chance, my wife and I stopped in at our neighborhood S.F. Toyota dealer. It was there she checked out the 2013 RAV4. She liked it so, about a week later, I dropped in and was immediately met by Damien Fukushima. Damien is courteous, knowledgeable about the Toyota product line, a 2013 RAV4 AWD Limited, in this case.Damien made our whole car purchase experience a real pleasure and I wouldn't hesitate to recommend Damien and San Francisco Toyota to anyone seeking to purchase an automobile.


Stephen was very friendly and knowledgeable. I purchased...

5
timothy1217 on 09/20/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Stephen was very friendly and knowledgeable. I purchased a minivan for my family it was my fifth purchase from SF Toyota. I will likely be purchasing another vehicle in the near future for myself. I will definitely be going to SF Toyota.


I recently bought a 2013 Prius III from SFtoyota....

5
hlsftoyota13 on 09/16/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently bought a 2013 Prius III from SFtoyota. Excellent experience! Chris is friendly, trustworthy, professional and informative. As a person without much knowledge about cars, I was very suspicious about car sales persons, Chris actually changed my opinions. It's a pleasure to work with him. Highly recommend him for any car buyers.


I appreciated Jonathan Chan for his time and being very...

5
yiptai2013 on 09/15/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I appreciated Jonathan Chan for his time and being very helpful, friendly to assist me while I visited San Francisco Toyota Dealer. It was a good experience and Jonathan went over the features about the Toyota Camry 2013 that I bought. Thank you for providing me with the excellent impression and services.


Easy and pleasent experience. Sales Manager was very...

5
mwwright17 on 09/12/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Easy and pleasent experience. Sales Manager was very professsional and moved the process along. Eliminated the normal haggling process.Would recommend dealer to a friend


Very polite and professional staff. 2012 Venza

4.7
Y. Chung on 09/09/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Just purchased a certified 2012 Toyota Venza with 6K miles. Entire process was very efficient with Tyler, salesperson and Don, finance manager. Despite the long distance, transaction was executed flawlessly. I called Tyler on a Friday, made all the arrangements. Tyler picked me up on Saturday morning at SFO and I worked with Don, who was able to handle financing and provided an even better rate than my bank by over 2%. Very happy to have dealt with such polite staff and well run operation. Would definitely recommend SF Toyota. Now, I just have to save my money for that silver Lexus LFA in the showroom.


Good service, clean facility

3.5
Eliza Schreckenberger on 09/03/2013

Customer Service: 5.0 Overall Facilities: 2.0

Over all we were well cared for and all our questions were answered


Good dealer with friendly sales person. Come here and buy...

5
DarongLi on 09/03/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Good dealer with friendly sales person. Come here and buy toyota ! The best toyota dealer in bay area, I got my first car here ,thanks SF Toyota.


Great to work with Tani. He was straightforward, answered...

5
mcunning2004 on 09/03/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great to work with Tani. He was straightforward, answered all our questions, and got us on the road in no time. Would definitely work with him again.


This was my second Prius purchase from SF Toyota. It was...

4.8
PamelaKetzel on 08/28/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

This was my second Prius purchase from SF Toyota. It was again, a pleasant experience and that is saying something for purchasing cars from a dealership. Mitchell Pulver was professional, friendly, knowledgeable, and not at all overbearing. I love my 2013 Prius as much if not a more so (this one has additional features) than my 2005 Prius. Received a fair trade-in value from Michael La. I recommend this dealership for purchasing a Toyota or Scion. I also have all my servicing done here as well.


I love my new Prius. Jonathan helped me get the exact...

5
Lgs813 on 08/27/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I love my new Prius. Jonathan helped me get the exact color and features that I wanted. Very helpful and friendly. I would definitely buy my next car from him.


Well First of all I'm a manger and I know excellent...

5
fitfun4life on 08/25/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Well First of all I'm a manger and I know excellent customer service,Michael was pleasant and not pushy.Me and my son went in looking at a porsche,We took a test drive my Son loved it.We sat down to fill out the paper work it took some time but Michael was letting us know through out the whole time what was going on. Then the Manger Edwin Tan came over as well to let us know they were trying their best to get us a good rate.I didn't feel rushed at all.I had been looking for cars with my husband in burlingame and some of the sale's people were rude and had no time or patient's. The next day after I bought my son his car I took my husband there,I'm taking my time to let any body thinking about buying a car from them to check it out.I'm a very satisfied Customer.


We went and got our 2013 Prius here at SF Toyota. Our...

5
egunawan on 08/17/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We went and got our 2013 Prius here at SF Toyota. Our experience was great. Ryan and Sam who helped us through our purchase were always courteous and very helpful in answering questions regarding the car. We negotiated pretty much over email and had a few phone conversations to finalize the deal. On the pick-up day, we came to within 45min of closing, but both Ryan and Sam never rushed things over. Ryan, who helped finalizing the paperwork, showed features, etc. while Sam was with other customers, was patient with us and made us felt we were treated the best that they could. Thank you both! It was an awesome experience at your dealership.


A very nice experience. Sabrina coordinated a time for...

5
TimTully on 08/14/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

A very nice experience. Sabrina coordinated a time for the car to be brought to my house for a test drive so my wife who is pregnant could also see and drive the car. The negotiations were smooth and I was given a thorough Prius tutorial and full tank of gas. I couldn't be happier.


Worth the drive!

5
Rob in Sacramento on 08/04/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I live near Sacramento and used cars.com to search a 75-mile radius for the car and features I was interested in purchasing. I found the exact car I was looking for at SF Toyota, and at a very good no-haggle price. The salesman I worked with, Sunny P., was very responsive and answered my questions honestly during my initial email and phone inquiries. He even took emailed photos of my trade-in to his boss for an estimated offer so that I could know up front what to expect. Since I couldn't make it to SF Toyota until the next morning, Sunny called me at the close of business the night prior to confirm that the car was still available before I made the 2-hour drive from Sacramento to SF. Upon my arrival the next morning, Sunny immediately greeted me, he showed me the features of the car and we took it for a drive. When we returned, I received a firm offer on my trade-in that was exactly the same as the figure we had discussed over the phone. Milly in Finance was a pleasure to work with as well! The whole buying process was so much easier than I've experienced with most dealerships in the past. It was definitely worth the 4-hour round trip drive, not only for the first-class treatment I received from the SF Toyota staff, but I also saved thousands over comparable cars offered by Toyota dealers in the Sacramento region. As an added bonus, we got to spend the rest of the day in beautiful San Francisco. Thank you Sunny and Milly! P.S. The Certified Prius I bought is very comfortable to drive, and I averaged 50.6 miles per gallon on my first tank of gas, even with 90% of my commute being freeway, and I don't drive it in the slow lane. love this car!


Chris Brunson was very informative, professional and...

5
cathbarr1 on 08/04/2013

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Chris Brunson was very informative, professional and fabulous to work with. I came into the dealership thinking that I may want to buy a Toyota but working with Chris made me want to buy a vehicle from him. I know that Toyota's are excellent cars but working with Chris was the selling point for me. I was very nervous buying a new car on my own, but Chris calmly walked me through the whole process. I trust that if I have any issues or problems with my car I would have no hesitation to call Chris with complete confidence he would solve the problem. You have an outstanding employee!!!! I didn't feel comfortable rating customer service (therefore NA), even though Chis was excellent. I feel that I just purchased the car, and for me, customer service is ongoing and is more the service you get after you buy the car.


Both J.R. Frialde and Sammy Lee were really professional...

5
Wittlewood on 08/02/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Both J.R. Frialde and Sammy Lee were really professional and made our purchase an easy and pleasant experience. I recommended this dealership to my friend and he also purchased a car here. Great job guys!


Byron was very patient throughout the sales process...

5
wgee on 08/01/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Byron was very patient throughout the sales process itself and afterwards he spent over an hour giving me orientation about the features of my new Prius V. I've bought only about five cars in my lifetime and this was the first time anyone spent time with me to help familiarize me with my new car. He's very knowledgeable about how to operate all the features and even offered to help me set up my new car with a smart phone in the future when I decide to buy one. He didn't feel like a salesperson to me but more like a friendly and helpful customer service rep.


Both JR and Jim were patient with us and went the extra...

5
ramcabatic on 07/30/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Both JR and Jim were patient with us and went the extra mile on all aspects of our car purchase. Jim worked on our post-purchase paperwork and did an excellent job in making us happy.


San Francisco Toyota made buying a Prius a wonderful...

5
TedMegG on 07/28/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

San Francisco Toyota made buying a Prius a wonderful experience. Mitch was patient as he explained the features of the car, the differences between the various Prius models, and what customers did (and did not necessarily) like about the Prius. He took the time to answer all of our questions and really demonstrate the great features of the car, without making any hard sell. Both Mitch and Mike, the Sales Manager, provided us with quotes in the exact format we requested. When we left the dealership, they were friendly and encouraged us to shop around. When we shared the terms of a deal we were offered elsewhere, they happily worked to provide a better deal. Overall, this was the easiest, most pleasant car buying experience and as a result, I'll happily return to San Francisco Toyota and recommend them to anyone in the market for a new vehicle.


I recently bought a 2013 Toyota Prius at San Francisco...

5
dhrosenblatt on 07/28/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently bought a 2013 Toyota Prius at San Francisco Toyota. My experience was excellent. Sabrina Shia was my main contact. She found the exact car I requested in a single day. She worked very hard on my behalf and was very professional. She explained many of the features of the car to me and allowed my wife and I to take it on a very long test drive. Tani Tritasavit also helped me by explaining many other features of the car that Sabrina did not cover earlier. Sabrina and Tani are a great team. I highly recommend them to any potential customer. The car was prepared for me very quickly and was in immaculate condition. The price of the car was the lowest in the San Francisco Bay Area I could find on the internet. I have been driving the car for about three weeks and I love it!


Went to 3 dealerships and chose this one because of the...

4.8
JLO118 on 07/18/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Went to 3 dealerships and chose this one because of the honesty and helpfulness of Mr. CHris Brunson. Spent less time as usual and the car was delivered in expected conditions.


Both of the agents I have mentioned are really quite...

5
alanslcheng on 07/15/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Both of the agents I have mentioned are really quite friendly and patient--I have been shopping online for months and they have been nice and all that so they have my business! I have been shopping around other dealers...though they are not absolutely the cheapest, they are the nicest...


William was excellent. He was very professional and easy...

5
Jusam213 on 07/14/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

William was excellent. He was very professional and easy to talk with. I highly recommend him when buying a car, such a fast and easy experience.


Larry Lim made the process of buying a new car seamless....

5
KamilC on 07/13/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Larry Lim made the process of buying a new car seamless. Not only did he offer the most competitive price on my 4Runner in the bay area, but he promptly responded to all my emails and did not play any "games" during the purchase process. I would do business again with Larry.


I have dealt with SF Toyota for many years. I have owned...

5
gchastain on 07/12/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have dealt with SF Toyota for many years. I have owned 5 Toyotas prior to this purchase, and when I was looking for a new one, naturally, I went to them. Chris Brunson could not have been more helpful. From researching prices, finding the color car I wanted, to explaining all the workings of the new 2013 Toyota Camry LE to me, he could not have done better. I never felt rushed or pressured. I took a Camry on a test drive around the Presidio - a wonderful experience - and got used to the handling, etc. I want to thank Chris and SF Toyota for making what is often an unpleasant experience at other car dealerships a very fulfilling one. Good job, guys!


We came to San Francisco from the Central Valley to...

5
DRBaumbach on 07/10/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We came to San Francisco from the Central Valley to purchase a new Toyota. Everyone at the dealership treated us like family! John Horton met us and introduced us to Gil Wever, who put us in the capable hands of Melissa Chiu. She went with us test driving two different models, explaining all about each car. She was very knowledgeable and friendly. We decided on the Toyota Camry SE, but they didn't have the color we wanted. No problem! Mr. Wever got on the phone and located just what we wanted from another dealer. We went to lunch and when we returned the new car was on the lot and we got the paperwork done. We wanted a couple of accessories added and Melissa arranged to get them installed the next day. We returned two days later on Bart and Byron Wong picked us up at the Bart station and whisked us to the dealership. Our car was all ready for us and we headed home very pleased. An excellent experience! It couldn't have been better!


I bought my first new car toyota rav4 2013 to Stephen...

4.8
Ime27 on 07/09/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I bought my first new car toyota rav4 2013 to Stephen prasompetch his Very friendly, very professional, very helpful, and compatible price, Last but not least, the facility is so nice, I feel very comfortable at SF Toyota. I'm happy driving my Toyota rav4 2013 thanks Stephen prasompetch


After having an unpleasant experience at another Toyota...

5
dfergie8 on 07/08/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After having an unpleasant experience at another Toyota dealership (they refused to give me information because my husband was not there) I went to the San Francisco dealership. Both Victor Kim and Russ Mobley were extremely helpful, courteous, and professional. I wanted a very specific Avalon hybrid, and after searching the West Coast for it, Russ then ordered one to be built for me. He e-mailed updates on the progress from the day the car was made to the cross county shipping progress. The car came from Kentucky more quickly than expected, and the dealership got it to me right away. Victor was extremely helpful in trading in my older Avalon, and when the new car came, he explained all the bells and whistles. The atmosphere at the dealership was friendly and low key, with no sense of pressure-not the typical "I hate car salesmen" experience at all! This is the 4th car we bought from SF Toyota and we continue to be very happy with their service and attitude.


I currently live in Washington and I bought a black pearl...

5
SB7771 on 07/06/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I currently live in Washington and I bought a black pearl Corolla LE at San Francisco Toyota because the prices were so much better. I used Consumer Reports to get quotes from three dealerships in the San Fran area. San Fran Toyota was the most competitive and seemed to have the best inventory. The negotiation was completed mostly over email and text with Sabrina Shia (La). She was very responsive and customer-oriented. When Toyota announced a customer loyalty cash rebate after I had already made a deposit on the car, Sabrina contacted me and asked if I currently owned a Toyota (which I do). She included the rebate in the final price when I picked up the car. The dealership seems to have a good honest feel rather than the traditional "used car salesperson" atmosphere. As an example, there were no pressure tactics when meeting with the Business Manager for additional add-ons (extended warranty, window etching, etc). I would absolutely consider buying a car through this dealership again. Keep up the good work Sabrina and San Fran Toyota!


Was in the market for a new 2013 Camry and the misses and...

5
Earlvin on 07/01/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Was in the market for a new 2013 Camry and the misses and I were satisfied with buying from Larry Lim at San Francisco Toyota on Geary St. Overall, he was respectful, patient, offered the best deal and ensured attentive customer service throughout the buying process. To sum up our buying experience, we shopped at several dealers including Roseville, Vallejo, various Bay Area dealers including one in Southern California. After working with several sales people at these locations, Larry stood out from the others for his straightforwardness, and attention to the customers needs without being overly pushy on the sale. In the end, we were willing to pay over our asking price and best offer from another dealership because of our relationship with Larry Lim and San Francisco Toyota (Geary St + Van Ness St.)In the end he still gave us the best price in the market, and ensured the new vehicle was prepped, waxed, and ready for us upon pickup. We highly recommend seeking out the services of Larry Lim or Michael La when in the Market for a new Toyota or Scion.


Damien Fukushima's customer service exceeds...

5
billynasholsen on 06/30/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Damien Fukushima's customer service exceeds expectations. He is extremely knowledgeable about his product and pricing.My most enjoyable car purchasing experience.I have referred, and will continue to do so, 2 friends who purchased cars from Damien.Best price in the Bay Area.


Very friendly, very professional, very helpful, and...

4.8
mvuong5321 on 06/26/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Very friendly, very professional, very helpful, and compatible price. This is the second cars I bought at this dealer and the third one from Micheal Dang, the Toyota Saleman. Last but not least, the facility is so nice, I feel very comfortable. Thank to Michael Dang and SF Toyota. I'm happy driving my Hybrid Camry. Look forward to see you again when I have chance.


Steven Kawn helped us with a purchase of a new 2013...

5
chopstickramenbowl on 06/18/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Steven Kawn helped us with a purchase of a new 2013 Toyota Prius and even provided us with excellent customer service. I would recommend him to anyone that's visiting the Toyota Dealership at Van Ness!


We recently purchased Highlander from Melissa and Byron....

5
jantahighlander on 06/11/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We recently purchased Highlander from Melissa and Byron. They provided the best price, great and friendly service. They were kind, answered all our questions. Great buying experience, would definitely recommend reaching out.


SF Toyota Scion is the Virgin America of car dealerships!...

5
JenThompson on 06/09/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

SF Toyota Scion is the Virgin America of car dealerships! Chris and the whole team made this my best car buying experience ever. And I love my new Prius!


As this was to be my first automobile purchase, I did an...

5
wzxerses on 06/09/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

As this was to be my first automobile purchase, I did an extensive amount of personal research and some soul searching before I decided. I do not have money to throw around and wanted to be sure to get a good deal, but I also did not want a vehicle I would regret buying. I heard great things about Toyota and especially the hybrid Prius model. I did some online research on the fuel economy and safety features of the Prius and found I could afford the Prius C. Next I looked at the creature comforts: seats, navigation, audio, moonroof, power amenities, etc. When I felt ready, I reviewed the Toyota official website to find Sammy Lee. I emailed Sammy, and he responded right away. That showed his enthusiasm to help me. I met him to see Prius C models and test drove a C 3. Sammy explained the difference between C 3 and C 4 which helped me decide on the C 4. His patience with all my questions made the sales experience easy and relaxing. Sammy even laughed at my jokes, which is always a plus in my book. After deciding on the vehicle, Sammy helped me decide on financing. I asked him to calculate how much the total cost of the vehicle would be if i paid cash or financed for 60 months. Once again his patience made the process pain free. I now have my first automobile, and it is economic, safe and fun. My experience with Sammy and his dealership was pleasant and rewarding. I would highly recommend Sammy and his dealership to anyone who wants a great car at a great price.


The main reason I bought the new Toyota on the day I came...

4.8
2013corollalegrey on 06/09/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

The main reason I bought the new Toyota on the day I came is simple, Ryan Askew. I really did not need a new car yet but he spent so much time with me explaining everything that I felt it was the right decision. I know today that I made the right one and am thrilled with San Francisco Toyota and the car I purchased. By the way, you are very fortunate to have him on your team. This gentleman has it all - brains, patience, integrity, excellent follow-through and is easy to communicate with. He is a fine representative of SF Toyota and I am happy to do business with an establishment as wonderful as yours.Sincerely,Christine Marie GlennNew & Satisfied SF Toyota Customer51 Cervantes Boulevard San Francisco, CA 94123-1657(415) 441-7369


I am very satisfied to my new car. I like your all of...

4.3
Tuulmb on 06/09/2013

Customer Service: 4.0 Pricing: 5.0 Overall Experience: 4.0

I am very satisfied to my new car. I like your all of things great service, good price, excellent job and friendly employee. Thank you guys.


I just bought my second cars from this dealer. This time...

5
samfouckhei on 06/06/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just bought my second cars from this dealer. This time with William lui i felt so much pleased. He is the best and helpful. In the future if i need another new car I will positively look for him.I will strongly recommend my friend.


My son studies in University of Illinois. He told me he...

5
mlee1168 on 06/05/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

My son studies in University of Illinois. He told me he needs car for errands and work in the doctor's office. I have a 2006 Honda pilot and is capable to tackle the weather over there. However, I have a second thought due to the size and also my wife concerns that. It is a big rig. So I started to look into this 2013 RAV4. It seems the size is right and perfect for the my son; the first time driver. So I sent in my quote request to SF Toyota. And Larry Lim was the person responded my quote. He is so friendly and talked me into for a test drive of the new RAV4. I went with my wife. I was impressed of the car. He took his time to explain the detail features and options of the car. I told him my son likes the Grey Color and black interior. He said 'no problem' he can get me the car. Next day he told me he got the car for me. He also gave me the price that I want. I was very surprised. So in the end I traded in my Honda pilot for the new 2013 RAV4. I am very happy. I highly recommend Larry Lim if you are in a need for a new car. Please contact Larry Lim you will enjoy working wiht him like I did.Mike Lee


They all went out of their way to make sure I get the...

5
John2298 on 05/31/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

They all went out of their way to make sure I get the exact vehicle I wanted. They were professional and kept me informed of what was going on with getting the vehicle all the way until it was ready to be picked up at the dealership. Great customer service all the way around


Ryan Dong is the reason I went to this dealership. My...

5
NewCamryDriver on 05/27/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Ryan Dong is the reason I went to this dealership. My boyfriend recently bought a 2013 Camry from Ryan. I read the emails they exchanged and met Ryan when my boyfriend went to pick up and buy the car. Ryan was professional, responsive, helpful, and friendly throughout the process. Of course, it also helped that his price beat out at least two other dealerships in the Bay Area. I have been shopping for a car for a little over a year and was discouraged by the misinformation and sleaze factor at the other dealerships. Meeting Ryan was like a breath of fresh air. Actually, the whole dealership is a breath of fresh air. The whole team seems to value customer service. Yes, that's right. They care about the customers.I wanted a white Camry with ivory interior. The evening when I declared this, there was only one left in the Bay Area that fit all of my specifications, so Ryan arranged to have it driven to SF the next day. This one didn't quite work out. Instead of talking me into buying it anyway (which I'm sure the other dealers would have done in an attempt to make a fast buck), Ryan volunteered to get another white/ivory Camry for me so that I will be perfectly happy with my expensive purchase. He was able to locate another car but it didn't quite fit my specifications: It has a wheel lock that I didn't want. Rather than charging me for it (which other dealers would have done), Ryan threw it in for free just so that I can have my perfect white/ivory Camry. Now THAT's the action of an empowered employee who understands the meaning of customer satisfaction.When I went to purchase the car, there were no last-minute surprises of any kind. Ryan was straightforward and honored the original price we agreed to. The finance guy, Phillip, didn't try to squeeze in the usual extras. And lastly, it was really nice that the manager, Russ, came by to greet and congratulate me on the purchase.Buying a car is probably the second most stressful purchase you can make in your life (home purchase being the first). Ryan certainly made this experience pleasant. Oh, and did I mention how happy I am with my new white Camry? :)Epilogue: Ryan called today to make sure I don't have any questions about the car. He did a pretty good job showing me how to use the various tech features in the car the day I picked it up, so I don't have any questions so far. But boy, it sure feels nice to know that you aren't left in the dust right after you drive the car off the lot.


Working with Tani Tritasavit was great; he was personable...

5
abelo on 05/27/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Working with Tani Tritasavit was great; he was personable and made the process stress free. I never enjoyed dealing with dealers (negotiating on price, pushy/cocky sales person, etc); however, Tani was very patient, never pressured us, and gave us the best price without having to negotiate (which I compared on my smartphone). My wife and I were debating between a Highlander and 4Runner, and Tani listened and understood our concerns. He provided great information that addressed our concerns, which helped us decide on the Highlander. Tani was able to find a Highlander with our "must-haves" and more while keeping the price within our budget. On the test drive, Tani took us through a route that allowed me to "really" test the vehicle's performance/handling. Overall, I was glad we were able to work with Tani and would recommend family/friends to him who are looking to buy a Toyota.


David Chu has always been most friendly and helpful. He...

4.8
GeorgeBrandt on 05/27/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

David Chu has always been most friendly and helpful. He always does a great job in taking care of me and making me feel good about being a San Francisco Toyota customer. When I decided to buy a new car I never even thought about going anywhere else. Sammy Lee was very professional and knowledgeable about the cars Toyota and Scion offered. He was able to answer all my questions and was friendly and informative, but not overly agressive or pushy. A very pleasant purchasing experience and I will continue to be a loyal San Francisco Toyota customer.


William Lui provided excellent and professional service...

5
akwan on 05/26/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

William Lui provided excellent and professional service to us. He explained really well on each model and helped us compare the features and prices on each model. It really helped us make the best decision. He always offers the best deal for us to purchase a new car. This is the 3rd car that we purchased from him. Thank you so much to William!


Dear William: Thank you help me making a good decision...

5
Bob03 on 05/14/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dear William: Thank you help me making a good decision for purchase a new Camry. You are so nice to answer all questions that I have. You will be my best car buyer adviser. Thank you very much again!


We were referred to Tani by our brother in law whom had...

5
caranne219 on 05/13/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We were referred to Tani by our brother in law whom had purchased two new Prius's a month earlier. My husband and I thankfully had a wonderful experience purchasing our first new car, a Toyota Prius V Five. At first we were looking at the Prius V Three as we thought it would adequately meet our needs and preferences. We were happily introduced by Tani to the Prius V Five (without the advanced technology package). The added features of Softec seats (versus the fabric seats in the Three), as well as larger 17" tires were desirable added features to us. Tani was personable and made us feel comfortable from start to finish. He never tried to up-sell us to purchase the Five over the Three, however he listened and got to know us a little bit and realized we might want to consider the Five which turned out to be the perfect fit for us once we took a look at it. We appreciate the ease of dealing with Tani, whom was very knowledgeable and answered all the questions we had. The experience was quick, seamless, and essentially stress free, which we owe to the exceptional customer service provided by Tani, and the SF Toyota dealership. We would not hesitate to purchase from Tani again (or refer friends) if we find ourselves in the market for another Toyota vehicle.


Victor Kim and Edwin Tam were both very helpful in...

4.8
pedro2666 on 05/13/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Victor Kim and Edwin Tam were both very helpful in explaining my options and not being high-pressure salespeople, while still being attentive and showing I was a valued customer. This can be a difficult balance and both of them struck it very well. I would definitely consider SF Toyota for my next vehicle purchase.


The new look of the store really caught my eye, along...

5
zlekttklj on 05/12/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The new look of the store really caught my eye, along with the friendliness of the staff. Ryan Askew and Gil Wever were very helpful in trying to accomendate our choice of model and color that we are looking for. Finally we got the one that we like with a teriffic deal. We really appreciate their patience and be able to accomendate all our requirements. This is a great place to check out a new vehicle if you are thinking about purchasing a new one.


I had a great experience purchasing my first car at San...

5
littolisasmile on 05/12/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a great experience purchasing my first car at San Francisco Toyota. Tani Tritasavit was very personable and cared about finding the right car for me. He identified exactly what I was looking for to replace my old one, which led me to buy a level 2 Prius C. I am very happy with its excellent mileage, size for parking and the price that we got it for. The overall experience was very stress-free and efficient. I actually look forward to service appointments and meeting with the staff again in the future!


I had the pleasure of working with Sammy Lee and Jim Park...

5
ChrisYee on 05/12/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had the pleasure of working with Sammy Lee and Jim Park in purchasing my Tacoma. They made it easy to do business and were very responsive to my needs in purchasing a vehicle. I highly recommend that if you are in the market for a new Toyota, don't hesitate to give Sammy a call at SF Toyota.


I have purchased 3 cars from William in the last 20...

5
P1lui on 05/03/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have purchased 3 cars from William in the last 20 years. No negotiations needed, his prices were the lowest. Great service. He answered all my questions.


Jayson Cheng was very helpful with my purchase of a new...

4.2
jbcoblentz on 04/25/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 3.0

Jayson Cheng was very helpful with my purchase of a new Toyota Camry. He was very accomodating with pick-ups from Hertz and visits to your neighboring offices on Geary Blvd. The only hang-up was waiting for paperwork from one of your sales managers to finalize the sale. On 4/11/13 I waited almost an hour for the papers which were not forthcoming and had to leave. Came back on 4/13/13 and got the papers.


World Class customer service! Chris Brunson listened to...

5
thedavid01 on 04/23/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

World Class customer service! Chris Brunson listened to what I wanted and provided the EXACT vehicle. No "bait and switch". Friendly, knowledgeable, professional and efficient! The process from start to finish was a joy. Excellent communication skills, kept me in the loop during the vehicle search process and answered all my ( sometimes repeatative, annoying) questions without a hint of attitude. Great follow up too. Made sure I'm completely satidfied with my new car...and I am! 10 stars!! Thanks again, Frank and Chris!


This was the second dealership I approached while looking...

4.8
AndyM23 on 04/22/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

This was the second dealership I approached while looking to trade in my 2010 Subaru Forester towards a new 2013 4WD 4D Toyota Tacoma. The first dealer I approached offered what I felt to be an extremely unfair trade-in value for my car (relative to Kelly Blue Book's "good" condition trade in value). Ryan immediately offered me a better price on the new truck, and was able to negotiate a much fairer trade-in on my old vehicle. Overall service was very friendly and generally well informed. I added on leather seats (non-factory option), and the turn-around on that was pretty quick (3 full business days). Overall, I'm very pleased with the vehicle and service I got. It would have been nice if I could have talked the price down a bit more, but that's a bit to be expected with a high-demand vehicle like a Tacoma.


Thanks to Steven Kwan's help with making the Sienna...

5
tranclan on 04/20/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Thanks to Steven Kwan's help with making the Sienna purchase a pleasant experience. He quoted us what we asked for and it was really hassle free. Steven was friendly to talk to and easy to work with. THANK YOU Steven!


Very enjoyable experience. Michael Dang was not pushy,...

5
Johnnylyng on 04/19/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very enjoyable experience. Michael Dang was not pushy, got me the color I wanted and helped with the process of purchasing the truck. Thank you Michael


I love my new Toyota Camry Hybrid. I was looking all over...

5
dmulgrew on 04/17/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I love my new Toyota Camry Hybrid. I was looking all over for this car in RED and found it here! Tani Tritasavit was great in showing me all the things my new Camry does. My last car was a 2003 Toyota Camry which I also loved, but a lot of things have changed over the last 10 years! Thank you Tani for taking time to go over everything it helped me so much! Love my car, love the deal you made for me!Thanks,Dawn Mulgrew


Tani provided professional and friendly service...

5
gendronrw on 04/15/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Tani provided professional and friendly service throughout the purchase of our new Prius. He spent as much time as we needed to understand each step in the purchasing process. The entire experience was a NO pressure sale. SF Toyota is a dealership we would recommend to friends and family without hesitation! Thank you Tani and SF Toyota.


I been leasing Lexus, BMW, Acura, Mercedes for over 15...

4.8
BrianSeto on 04/09/2013

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I been leasing Lexus, BMW, Acura, Mercedes for over 15 years. Finally wanted to get a Prius. I been to other Toyota dealerships, has just been treated badly, specially the one, not to mention any names, in Daly City *_-. Initially thinking must be the brand thing, since I been so used to the "Luxury" brand treatment, where there's coffee/tea and most importantly sale people that dress professionally and treat customer courteously. At the Daly City dealership, the sales people were okay, but their management staff was rude, demeaning, try to make you feel they are doing you a favor by selling me a prius at a slightly discounted price. I didn't agree with their offer, not even trying to counter, their "manager" just up and left, without saying a word. Even as a customer I wouldn't up and leave. At the least, apologize and say "sorry looks like we can't agree on a price, if you change your mind come back" So arrogant, disrespectful, and unprofessional. No wonder the auto sales industry has a bad name. I was so disappointed I was going to go back and lease a Lexus Hybrid. I was just happeed to drive by San Francisco Toyota the next day, still had the bad taste in my mouth, had no intention to buy the prius anymore. But somehow decided to "see" what they had. When my wife, kid and I enter the showroom, it was clean, warm and the first person that greeted us, his name is Tani, was courteous, no pressure, and was genuinely interested in make sure we are happy, answer all our questions without ever saying " will you buy the car today?" "can I get you a deal today/" " you want to drive the prius home today" I don't think the word "today" is in his vocabulary. When we did talk numbers, he didn't say or make you feel, are you crazy for asking for a discount? Simply, he said I'll see what I can do. I told him honestly I didn't want to talk numbers that day because we didn't expect to stop in and had other obligation. We email and spoke over next few days, and agree on a price that I thought was a great deal without even trying to do any real haggling. Got the car we wanted fresh off the truck. I would highly recommend SF Toyota and Tani. I been to their service department too since I got the prius, people there was great too. They did make a mistake but fixed it promptly. This is how a great dealership should be run. Kudos to management on a well run, customer oriented organization.


We have brought cars from William Lui for the past 20...

5
49erssjk on 04/02/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We have brought cars from William Lui for the past 20 years. My brothers, sisters and friends all buy cars from him. He always give us a good price and we don't waste time discussing price. He is up front and honest with us.


I did not know much about Toyotas before visiting SF...

4.8
danlangford on 03/29/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I did not know much about Toyotas before visiting SF Toyota. Ryan Dong was extremely knowledgable about the products. I also found him to be very trustworthy. He is kind and patient and did a great job helping me get a new Prius.


I was in the market for a new Prius C, and had contact...

5
natfab on 03/24/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was in the market for a new Prius C, and had contact various Bay Area dealers via email. Melissa wrote me back right away, and then again was first in responding to my questions. When I went in to test drive the car, Melissa was not there, but Tani took care of me. He was very professional and was very "no pressure". He helped me get a great price and also did not charge me extra when the the color i wanted wasn't in stock and they had to drive it from the North Bay. Other dealers I was communicating with were giving me higher prices for getting the habanero color I really wanted, vs. what they had in stock. Overall an awesome experience. I got the exact car I wanted, I felt respected and in a friendly environment and I feel like I got a great price. You can beat that! oh, and when i couldn't get a ride from my friend at the time I was expecting to get over there to pick up the car, Tani came right away to pick me up!


Parts and Service Director Igor honors warranty work...

4.8
mikeflores2000 on 03/23/2013

Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Parts and Service Director Igor honors warranty work turned down by dealers in the San Jose, CA area.This dealership always provides exemplary service and quality of work including body work by LoFrano and Sons.


I have just purchased my new Prius and I had a wonderful...

5
ivanazeka on 03/23/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have just purchased my new Prius and I had a wonderful experience at San Francisco Toyota. I first did a test drive of Prius III with Sammy, who answered all my questions and gave me useful advice about Prius features and specifics of different trims. Thanks to him, I decided to go with Prius Persona (instead of Prius III) and I am really happy about my choice. Then I talked to Ryan about pricing and really quickly got the price that I wanted. Most of that was done via email, which worked great for me since I cannot always answer my phone. There was no "come here and we'll talk about it" crap that you get from some other dealers. Guys at SF Toyota were honest and responsive. The paperwork went smoothly and Phil gave me thorough explications of all contract details. Overall, the service was impeccable and I never felt pressured from the dealers into buying. These guys are great! Highly recommended.


For me, the experience of finding a vehicle had been...

4.8
sommjet on 03/23/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

For me, the experience of finding a vehicle had been long, difficult and stressful. For 6 weeks, we had combed the internet, gone to several dealerships, as well as meeting up with a few sellers in the private sector. Besides each vehicle not being quite the "perfect" car, i.e. wrong color; high mileage; not the options we wanted (moon-roof in particular), we encountered some pretty sketchy characters and selling styles. Each time we left discouraged and confused (being pressured to buy something else that was "good enough" or way out of our price range0. From the minute I contacted San Francisco Toyota, my whole experience turned from a nightmare to a dream! Ryan emailed me within minutes (while I waited for two days for another dealership to call me back about a particular car). Once he located the car, he called me back to confirm that the vehicle was in stock and detailed, and to arrange an appointment. Another email confirmation the day before we were set to arrive (still waiting tor this other dealership to call me about what seemed to be a duplicate car...) We were concerned about traveling far to see this car (from the North Bay) but it was well worth it. Although Ryan was not available to meet with us, he had arranged for Steven to show us the car, and take us for a test drive. He answered all our questions and then let us be...no pressure, just allowing us to make a decision. The financial process, which can be arduous, was pleasant and smooth. Ryan & I have talked several times since the transaction as well (we have a little bit of a learning curve with the technology of the Prius, but he keeps answering my questions without hesitation). Throughout the experience, Ryan, Steven & Phillip were kind, polite, respectful, and knowledgable. We were glad to being doing business at a dealership with principles and high standards for customer satisfaction. Definitely go to San Francisco Toyota to buy a car!


I'm currently on my second car from SF Toyota. Sammy...

5
neonbeach23 on 03/21/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I'm currently on my second car from SF Toyota. Sammy Lee helped me years back with my first Scion xB and Ryan Dong sold me my most recent 2012 xB. Both experiences were awesome. I called ahead to set-up my most recent purchase with Ryan, so all I had to do was walk in, sign paperwork, and the car was already upstairs, parked, cleaned, and ready to go. Can't beat that! Bottom line, very knowledgeable, very friendly staff, and super easy process. Go check them out!! :o)


Chris is excellent...

4.8
MarkMarina on 03/18/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Chris is excellent salesman-knowledgeable,friendly,polite-real professional! He really helped us to make a choice and made our purchase stress free Thanks!We are recommending his service to our friends.


Tank Tritasavit did an excellent job getting back to me...

4.8
Rigging65 on 03/17/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Tank Tritasavit did an excellent job getting back to me during our phone exchanges and even managed to clean up a misunderstanding with the broker I was originally working with. He was professional and approachable, on time and delivered what I expected. Thanks Tani!


Steven Kwan provided excellent communication,...

5
patrickchoi on 03/17/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Steven Kwan provided excellent communication, sales,information and service. The price was the best around all dealership. I would recommended my friend whom want to buy Toyota and scion to Steven.


My wife and I came to buy a 2013 Toyota Prius from Toyota...

5
ykonchit on 03/16/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I came to buy a 2013 Toyota Prius from Toyota San Francisco. Victor Kim was the person we talked to. He gave us service, price, and information above and beyond what we have seen and talked with other Toyota dealers. We decided to do business with Toyota SF just because we liked Victor and felt we are safe with him. In fact, Victor and Edwin (Victor's manager) both were amazing.


I have bought a new FJ Cruiser and It was a really...

5
evgenyvasenev on 03/15/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have bought a new FJ Cruiser and It was a really awesome experience. I fall in love with that dealer. I totally recommend it to all!


San Francisco Toyota got me the exact vehicle I was...

5
bigodb on 03/14/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

San Francisco Toyota got me the exact vehicle I was looking for. Tani Tritasavit was very helpful and cordial during the purchase process.Everything was done smoothly and without pressure. Great experience and I love my new Toyota Tacoma Limited.


Ryan Dong was a pleasure to work with and he found me the...

5
heidiobermeit on 03/12/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Ryan Dong was a pleasure to work with and he found me the exact car I was looking for at a great price. He was always very quick to respond to all of my questions (he even texted me a response to a question I sent him at 10pm on a Saturday night!). The original quote he sent me was the exact price I paid. They did not have the color I wanted onsite, so he arranged for it to be transported over to the SF dealership next day even though it was over 100 miles away. Thank you Ryan for a great car-buying experience!I do have one piece of advice regarding the financing: If you are financing the whole purchase, I recommend against purchasing the gap insurance they offer for $600+. My own insurance company offered the gap insurance for only about $1/month!


After car shopping for a couple of days I found what I...

1
Neveragaintoyotasf on 03/12/2013

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

After car shopping for a couple of days I found what I was looking for on cars.com located at Toyota San Francisco. I was told they do not negotiate but the car was reasonably priced so I wanted to head up and take a look. It was about 4:00 on a Saturday and when I told "Chris" I'd be heading up but that it would take me over an hour to get there, he promptly told me they close at 6 and that I should just come the next day. I was kind of surprised by that because I figured normally car sales personal wanted your business. I told him I'd like to come up that day and he told me to hold on because one of his sales associate was talking to someone who was also interested online. I let him know that I had originally been talking to a "Melissa" online but then just decided to call. So he told me to just come in and ask for her.I drove to San Francisco from Fairfield with a 10 month old baby. The driving process was horrible as I got off the freeway in San Fran with only 6 miles to go, in which took me over a half hour (don't know how people can handle that traffic on a daily basis... props to you). Anyway, my baby screamed pretty much the last 30 minutes of the ride, when I got there I was so happy to be out of the car. I came in and asked for Melissa and was taken by her to high bar stool tables. I asked her if they had a play room we could go to so that the baby would be entertained and she informed me that they didn't have one (all other dealerships at least had a play area for kids), since the chairs were so high I ultimately had to put my son on the floor to play with rocks (which I guess is what "all the kids play with when they come". I didn't even want/need to test drive the van because I knew I wanted it and had driven others. I had a trade in, but I had only paid it off the week before. Chris had said that wouldn't be a problem. They only offered me $11500 for my Honda which after going to numerous dealerships that this was the lowest I was offered out of all. Still no other dealerships that I had been looking into had the car I wanted so I chose to proceed. After filling out a crap load of paperwork and trying to juggle my baby, I was told by the manager Russ that we couldn't close the deal because he wanted to call to verify that my car had indeed been paid off. That was a bit strange to me because no other dealerships had an issue and I was able to proove that it had been paid off by logging into my account or calling. But whatever, I was tired of trying to do it all with the baby and it was getting late. He told me he would hold the car until Monday when he could call. So I left and drove another horrible hour and a half home with crying baby.Sunday rolls around and my husband isn't understanding what the issue with the paperwork is so he calls and was told to print something out that shows we paid off the car. Our printer wasn't working so we had to drive to his moms and also found a sitter so we could go to SF without the kids. Melissa asked me to text her a pic of the paperwork in which I did. She then told me to just wait until Monday. When I told her that I didn't have a sitter and didn't want to deal with bringing the baby again, she told me to let her know if things changed.My hubby and I drove around all day Sunday looking at minivans again and at the end of the day, I still liked the one at Toyota SF the best. I text Melissa and told her I still wanted it and that I'd be in the next AM to get it. She responded that her manager would call me and asked if I could come in Tuesday - Thursday. I told her I had school those days. I felt at this point they didn't want my business or cash. I mean we were paying $9000 in CASH and the rest was my trade in which was a good car! When I told her no, she didn't respond until 9am in the morning.She text me at 9 am "Good morning, can you go to the bank and get a cashiers check for the amount. Can you make it in at 10am? Also clean out the accord. Thanks, Melissa". WOW>>>>> I can't believe she text me that at 9 AM like I owed her something! Clearly it takes me over an hour to get there as I told her before and second, she told me the manager would call me before I came in. I immediately text her back and asked for the general managers name in which her response was "I am off today but going in to help you so please let me know if you can make it in at 10-1030 am." I was shocked and told her not to worry about it, that I was disgusted with the whole process.I called the general manager Doug and he told me he was very sorry, and that they would deliver the minivan to me with all paperwork. But I was already over doing business with them. Too bad I couldn't have just dealt with Doug the entire time. Melissa and Russ have made sure that my family, friends or I will ever do business with Toyota of SF.Happy to report I ended up with the exact minivan 20k lower miles at cheaper price at Eliasmotors in Hayward the same day!!!


Awesome customer service! They were willing to work with...

4.8
sanfrantransplant on 02/15/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Awesome customer service! They were willing to work with me even though I was out of state and had to go through some banking gymnastics! They even picked me up from my apartment and drove me to their dealership so I wouldn't have to take public transportation to pick up my car! Everyone was also very friendly and patient walking me through the contract and helping me get used to my new car.


Our experience working with SF Toyota was fantastic. ...

5
renren628 on 02/13/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our experience working with SF Toyota was fantastic. Working with Ryan Dong and the rest of the team at SF Toyota made the car buying experience more like a pleasant daydream rather than the stressful nightmare we all know it could be. After a phone call and a couple email exchanges with Ryan, my wife and I found ourselves saying yes to the purchase of a new Highlander. Ryan was able to give us a great price and made the whole process so easy. It took about a week or so to have the car delivered to the dealership, but in the meantime he provided us with all the necessary information to begin the insurance process, credit check and also gave us all the specs making us all the more excited for the delivery date. Upon delivery, Ryan informed us that the car was ready and that we could pass by at any time to finish up the paper work and drive our new ride home. The day we picked it up, we entered SF Toyota and were welcomed by smiling faces as well as our Highlander, front and center in the showroom. Ryan went over the initial paperwork with us and then he handed us over to Phil who went over some detailed information and of course more paperwork. :) Phil was also great to work with. He was personable and genuine and was upfront with all the details regarding warranty and added services. It truly felt like he was on our side. After we finished all the paperwork, Ryan even took some time to introduce us to our new Highlander. We unfortunately didn't have time for the full tour, but he showed us all the few major features and also give us some tips on how to really take advantage of all the car's capabilities.In a nutshell we were given a great price and great service. That's all anyone really wants especially when you're about to spend a pretty penny. The next time I'm in the market for a new car, Ryan and SF Toyota will definitely be at the top of my list.


I went into the Van Ness showroom to take a look at a new...

5
chewwwy8 on 02/12/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went into the Van Ness showroom to take a look at a new family commuter car and was greeted by a very nice and easy going salesman named Ryan Dong. Ryan took me around the showroom showing me my options. It came down to a Prius or Camry so we took both out for a test ride. I had a ton of questions about both cars and what choices I had in options. Ryan explained all of my options and all of the features for both cars. There were a ton of options for both cars but after talking with Ryan we figured out what was best me. I settled on a Camry SE Limited and couldn't be happier. Ryan went the extra mile after all of the paper work to get my iPhone working with the new eTunes which allows you to use your cell phone as a hot spot for apps which are loaded on the touch screen navigation. Ryan even called me a week after the purchase to follow up and see how the car was running and if I needed additional help with any of the features. I highly recommend SF Toyota, Ryan Dong and Toyota.


My experience with San Francisco Toyota was superb. Ryan...

5
RoksanaL on 01/29/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience with San Francisco Toyota was superb. Ryan Dong was the Internet Sales Manager (car dealer) who was helping me. He was caring, courteous, patient and most importantly very honest and upfront. What made me choose working with Ryan was not only the excellent care for the client but also his 100% honesty about all the costs whereas I had car dealers from other dealerships just give me *fake* low prices, lying about disposition/car return fee being included in the 1-pay (paid upfront for 24 months) price of the leased car. Also did I mention that SF Toyota gave me the BEST price out of all the dealerships in Bay Area? So once more if you want somebody to give you the best deal, genuinely care and be honest with you work with Ryan Dong. He and his team: Phil Yue, Business manager and Michael La, Sales manager worked together as a team giving me their 110%. They all cared and made a genuine personal connection with me. A car lease from SF Toyota was a truly wonderful experience where Ryan, Phil and Michael made it as painless as possible...actually they made it a really fun and positive experience. I felt really well taken care of before the sale, during and afterwards (Ryan contacted me already few times to make sure that I'm comfortable with my new car and he's there available to help even though he already made a sale). Those guys are creating a new paradigm of experience in a car dealership. If you want THE BEST head on over to San Francisco Toyota.


We had a great buying experience with Damien Fukushima at...

5
jovanox on 01/28/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had a great buying experience with Damien Fukushima at San Francisco Toyota. Damien Fukushima was really helpful helping me and my wife decide the best Mini Van for us. He respected the fact that we knew what we wanted and didn't try to sell us additional features. The buying process was very pleasant, we never felt any pressure to make a hurried decision. We are very happy with our new Mini Van and the overall sales experience. We really appreciate all his help!


I have a very pleasant experience in purchasing a Prius...

4.8
rosentea on 01/28/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I have a very pleasant experience in purchasing a Prius Persona on last Saturday from Ryan Dong. I started communicate with him by internet quoting a week ago. Ryan was the most responsive dealer to call back,e-mail and answering all my questions. After scheduling an appointment to view the car, he explained all the details of the car. I actually aimed to get a Prius 3 but ending up to get a better grade Prius Persona. Ryan has been all the way without pushing but with patience to introduce the difference of the two models to me. I am so happy to have my new black cherry Prius Persona back home. He also did follow up calls and encouraged me to seek for solution from him if I found any problem in driving the new car since there are lots of high tech functions. Actually the whole purchasing process is very satisfactory even in dealing of the payment with Philip who also explained very detail on item by item of the cost. I really appreciate. I won't hesitate to introduce my friend to call Ryan with his team at the Van Ness Toyota office in San Francisco.- Rita


Purchased a new 2013 Prius through Melissa who was very...

5
htsang on 01/21/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Purchased a new 2013 Prius through Melissa who was very professional and very helpful. The dealership didn't have the specific color and package of the car I wanted but Melissa was able to get one for me the following weekend. Overall very happy customer and will recommend to friends and family.


If there can be such thing as a "great...

5
michelle_wayne on 01/14/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

If there can be such thing as a "great experience" buying a car, than this was as close to it as I will probably see in my lifetime. After researching cars online and at other dealerships, my husband and I decided on a Toyota Highlander. At our first Toyota dealership (see my Putnam Toyota review), we were not able to come to an agreement. So, home we went to look for the exact car that we couldn't get and try to locate it. I did a search for Toyota dealerships in the greater Bay Area. There are many! Most had instant chat, which is great. I chatted with 4 of them and nobody had the color and options that we were looking for. At 3:30pm, New Year's Eve, I was giving it one last shot with San Francisco Toyota. I "chatted" with Nicole and told her exactly what I was looking for and wanted to buy something today (sales tax was going up 1/2% on Jan. 1, 2013). She asked for my email or phone number so the sales manager could talk to me regarding specifics. Michael La phoned me from SF Toyota and immediately I was at ease. He asked about my previous experience at other dealerships and how he hoped he could help me. He stated that while he didn't have the exact color interior I was looking for, the price may change my mind. Well, he was right! My husband and I decided to go ahead and drive into the City (at 4pm on NYE) to look at the car and see if we could "settle" on a different color interior. When we got to the dealership, Michael told me the car was on it's way from the other showroom on Geary and could we wait about 10 minutes. About 15 minutes passed and he came over and explained that they were having trouble locating the car and most likely had been sold during our drive up from San Mateo. While disappointed, we just figured it wasn't meant to be (especially because the interior color was not our first choice).During the wait time for the Highlander, Michael had our car appraised for a trade in. While it wasn't exactly what we hoped for, it was way more realistic than what the other dealership had offered. When the Highlander didn't show up, he felt so bad about us driving up there, he upped the trade-in and began his search for another Highlander.Success! Michael was able to find us a car (albeit in South Lake Tahoe) with all the options AND the preferred color interior. So, at 5:30pm on New Year's Eve, we started the paperwork for the new car. At this point, the dealership was empty. Even though I felt horrible about doing paperwork so late, everyone made us feel at ease. We finished with everything a little after 7pm.In all, we dealt with 3 people at SF Toyota. Michael La, Sammy Lee and Phil (sorry, don't know last name) the finance manager. They were all excellent! So personable, knowledgable and most of all, helpful!The one downside to the dealership is that there is no play area/kids room. We had to bring our 3 year old with us and that made it difficult to complete the process.


This was for me an unexpectedly pleasant experience in...

4.7
getorganized on 01/07/2013

Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

This was for me an unexpectedly pleasant experience in buying a used car last weekend.I arranged by phone with Sales Consultant Ryan Dong to evaluate a couple of cars I was considering for purchase that I found on-line. When I left home Saturday morning, I did not expect to actually purchase the car that day. Frankly, I was not looking forward to dealing with a dealership and had preferred to purchase from a private party. But I had been unable to find the car I wanted and so resigned myself to what I feared would be a high pressure and potentially deceptive sales pitch.I was pleasantly surprised to find just the opposite. Ryan was helpful, well informed, and low key. He listened to what I wanted and tried to be helpful. I didn't buy the car I came to see but instead another of the same make, model and year but with fewer miles and Toyota certification. It cost more but he provided sufficient information to convince me that it was worth extra money. I never felt any pressure to make a hurried decision or to make an impulse purchase.I am delighted with the car and with the sales experience and commend Ryan for his professionalism and assistance. His business card says he is a Sales Consultant. "Consultant" is an apt description.


I drove home with a new Toyota Prius C about a week ago...

5
lumini614 on 01/06/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I drove home with a new Toyota Prius C about a week ago thanks to the team at SF Toyota.I would not have made it into the dealership if it had not been for Ryan's friendly and personal customer service approach when I requested an online quote. He is honest, knowledgeable, and professional. I felt at ease throughout the entire process - no pressure, no hassle. Sammy assisted me on a fun test drive and Phil explained all the complicated details about the car's financial transactions in a clear and concise manner. I would definitely recommend SF Toyota to family and friends for their exceptional customer service!


An easy transaction from the first email quote to the...

4.8
connie.mckinney.777 on 01/03/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

An easy transaction from the first email quote to the final sale. JR went out of his way to deliver the car to me as I live out of town. The entire team at SF Toyota is fantastic!


Sales provided excellent service. They were able to...

5
MelanieHuang on 01/02/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Sales provided excellent service. They were able to provide courtesy pickup from my work place to the dealership to purchase my vehicle. The sales consultant answer questions in detailed and explain the functions of my vehicle in depth.


All Around Excellence.

4.7
Brian on 12/30/2012

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

Bought a used 1996 Lexus LS 400 in like new condition at a great price in late Dec 2012. The sales rep was outstanding and all the personnel involved in the sale were incredibly gracious. I would buy another car from them in a heartbeat.


I was looking for a Scion FR-S online, and SF Toyota was...

5
pmunyan on 12/22/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was looking for a Scion FR-S online, and SF Toyota was the only dealership in the area that had what I wanted (base model/6spd). I can't speak more highly about the entire experience. Dealership was great, especially Ryan. Great experience overall.


Best new car buying experience in years. Ryan Dong is an...

4.8
RS 8.0 on 12/22/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Best new car buying experience in years. Ryan Dong is an excellent Toyota-Scion representative. Highly recommend his services to anyone in the new or used car market. Cannot praise Ryan enough! See him first!


As a resident of Ssan Francisco it is important to...

4.4
andrecycle on 12/21/2012

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

As a resident of Ssan Francisco it is important to patronize the businesses in my City. I met with Ryan about 3 months ago and told him I was interested in next year's model. He emailed me when the 2013s were available. I came in an told him the price I wanted to pay and he was able to match it, in fact offered me even more! I got a screaming deal!


I've Had a Great Experience With This Dealership! My...

4.8
donjohnmark on 12/19/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I've Had a Great Experience With This Dealership! My Sales Consultant We're Outstanding Francisco and J.RI Will Highly Recommend This Dealership Especially those sales Consultant! I'am a first time buyer and they took good care of me!


Excellent sales approach with no pressure to buy before I...

5
Stephen Prevost on 12/18/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Excellent sales approach with no pressure to buy before I was ready. Explanation of car controls and features was good given the complexity of the Prius 4 trim. Follow-up phone call for any further instructions needed appreciated. Invitation extended to come back at any time with any further questions. Would rate the service to date as excellent, the reason for the rating given.


I bought online though USAA - the process was easy and...

5
Scott3481 on 12/16/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought online though USAA - the process was easy and quick. Sam was our salesperson; he was extremely responsive, very easy to talk to, knowledgeable, and made sure that we knew the ins-and-outs of the vehicle before leaving. There was no hard up-sell on any additional features, no haggling, and no pressure of any kind. They respected the fact that I knew what I wanted. The entire process took less than 90 minutes, of which probably 30 minutes was spent inspecting and learning about the car. I bought my first car in 1984, this was hands down the most pleasant car buying experience I've ever had. I would definitely recommend them, and will definitely consider them first in the future even though they aren't the closest dealer to me in the South Bay.


Doug Donnellan is to be commended to have such nice,...

5
159503714 on 12/15/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Doug Donnellan is to be commended to have such nice, friendly and knowledgeableassociates in one of the best, no, THE BEST Toyota dealerships in California.From the time we drove up to their location at 1701 Van Ness Avenue and were greeted by the employee on the driveway to assist us, taking our old Camry and directing us to Michael La's office, we felt very much at home.Michael then had Sammy Lee and himself guide us through the very easy decision to purchase a new Camry.The nexrt step handled by Philip Yue was one of the easiest financial transactionssince the last time in December 2006 when we purchased a 2006 Highlander and were assisted by Queenie.We will continue to rave about San Francisco Toyota to our friends and family.To Michael, Sammy and Phiip, thank you so much again for everything!Sincerely.Mike & Janice Pingatore


I had a great experience buying from San Francisco Toyota...

4.8
paulmoon on 12/11/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I had a great experience buying from San Francisco Toyota and a big part of that was due to my Sales Consultant, Francisco Lopez.Francisco was friendly and knowledgeable. But, more then anything, Francisco's no pressure sales approach allowed me to really spend time with the car and experience it under real life driving conditions. Something I didn't get at any other dealership I had visited. If you are looking to buy a Toyota in a no pressure sales environment, have all your questions answered and really have a chance to use the car under real life conditions - go to Francisco at San Francisco Toyota. You'll likely end up going home with a new car.Keep up the great work Francisco.


I visit the dealership not expecting to purchase, as I...

5
EdWong on 12/10/2012

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I visit the dealership not expecting to purchase, as I was still undecided. Sammy's friendly, knowledgeable and courtesy nature made my decision easy and I left with a brand new Camry Hybrid. Thanks Sammy.


I had a great experience dealing with the three gentlemen...

4.8
adockus on 12/05/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I had a great experience dealing with the three gentlemen I listed above. They were knowledgeable and friendly during the whole process. I thought so much of them that I "white soxed" them all when I picked up the new car. I would definitely recommend SF Toyota to others. I have dealt with the dealership since 2005 when I purchased my 2005 Prius and during all service on the vehicle. Keep up the great work.


This was a fantastic experience and I can't say enough...

5
delpuerto on 12/03/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was a fantastic experience and I can't say enough good things about SF Toyota. It was my first new car and Michael was very supportive and informative without being pushy. He explained all of the features and took his time with us even after we signed the paperwork to make sure we understood all of the features of the car. Michael was great!


My overall review of San Francisco Toyota is Great! The...

4.8
SCrosby on 12/02/2012

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My overall review of San Francisco Toyota is Great! The people there are freindly and very knowledgeble without a high pressure mentality. They made the purchase of our 2013 Highlander a comfortable experience. We would recomend San Francisco Toyota and the people working there to any of our family and freinds.


We just purchased our 5th Toyota (1997 Camry, 2000...

5
terrynatsume on 11/29/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We just purchased our 5th Toyota (1997 Camry, 2000 Sienna, 2005 Tundra, 2007 Camry Hybrid, and 2012 Camry Hybrid) in 15 years at the same dealership: San Francisco Toyota Scion. It has always been important to us that we do not feel pressured to buy during our search for a new car and this dealership respects our wishes. Their service department, used car lot, and showroom are all within a block of each other, making it easy to move between them. They have a large inventory of used cars, and new cars are showcased in the showroom and adjoining lot, with more at their nearby warehouse. This last purchase experience was just as great as our first: staff is friendly, knowledgeable, and attentive. A big thank you to Tommy, Kevin, Jaysen, and Donald for taking such good care of us during our latest purchase.We also have our cars and truck serviced at this location. Their service is excellent and we are very comfortable with the costs. They pride themselves on providing the best customer service possible and request feedback by email after each visit. They seem to have little turnover of staff, so we are frequently greeted by name. (They also have great coffee in the waiting room!)


Kudos to Jayson, Edwin, and the finance team for making...

5
Dave_T on 11/29/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Kudos to Jayson, Edwin, and the finance team for making my experience top notch. The whole SF Toyota team has great personalities. Jayson is very knowledgeable, does not pressure you in buying a vehicle, and makes you feel right at home. It felt like we knew each for a long time. My wife and I ended up buying a 2010 Prius Package V. Their pricing is very competitive. I have been researching a 50 mile radius for the same vehicle and SF Toyota came back with the lowest pricing. Jayson's customer service from start to delivery is beyond expectations. Take my word for it. It was so great I ended buying another vehicle (2011 Sienna) from Jayson the next week. Poor guy, we kept Jayson beyond his shift for both purchases. Never did he rush to get us out the lot. He took the time to explain and answered all our questions. The van wasn't my primary chose but after driving around different lots and comparing the Highlander we accidentally stumbled on the Sienna and got sold on it. Jayson took the time to show me all the features and man these vans have become more advanced. It was perfect for my family. SF Toyota is where you want to shop and buy. You won't be disappointed. I enjoyed the complimentary gourmet coffee and tea.


I walked in to SF Toyota and walked out with a new car...

5
Mimi D. on 11/26/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I walked in to SF Toyota and walked out with a new car the same dayall because Ryan Dong was so great to do business with! Ryan is so professional, courteous and friendly that he made the decision to get a new Prius a no-brainer. Yes, I like Toyotas, but I didn't walk in to the dealership with the intent to purchase. But Ryan's excellent customer service made the experience so great, I quickly decided to get a new Prius. Why go somewhere else and get hassled by unpleasant sales people? With such top-notch customer service, I'd come back and buy my next ten cars from him.


Friendly staff. No pressure. Easy and comfort...

5
quangtransf on 11/20/2012

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Friendly staff.No pressure. Easy and comfort environment.Convenience, I am living in san francisco.I have check out other Toyota Dealerships, this one gave me the lowest price.I would recommend any one I know about this place.


Both Melissa Chu and Byron Wong were curtious,...

4.2
grecocali on 11/14/2012

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Both Melissa Chu and Byron Wong were curtious, Knowledgeable, and very helpful in the purchase of my new Tacoma. I basically got the price I wanted and was provided with a fair trade for my old truck.Thanks again you guys,Paul J. Grech


I was in the market for a brand new Tacoma and was...

5
tacomaguy2 on 11/14/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was in the market for a brand new Tacoma and was introduced to Sabrina by a good friend of mine. I was contacted promptly by her and she was very helpful from the beginning. My situation was unique as I was trading in two cars to finance the new one. I was dead set on getting certain trade in prices for both my vehicles and was shocked when I was offered what I was asking for them.The transaction was smooth and the sale happened very quickly. Their out the door price was very competitive and could not be beat by other dealers. Sabrina was also able to get the car within a few days so that I didn't have to wait while they located one.I briefly interacted with Tani as he was able to help facilitate the trade inspection to give me a final price for one of my vehicles. He was very professional and answered any questions I had.I would definitely recommend this dealership and its employees.


I initially started working with Sabrina and she promptly...

5
lewisrossman on 11/13/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I initially started working with Sabrina and she promptly got me all the information and availability i asked for. I then worked with Tani, who was genuine and friendly. He followed through with delivering me the vehicle i wanted to the tee. The whole team was helpful in facilitating me in a fair and prompt manner. I highly recommend both Sabrina and Tani. Sabrina was quick to respond and Tani did a great job following up. They both made me comfortable as a buyer and i would most certainly seek them out for future business.


My experience of shopping at SF Toyota, working with Ryan...

5
JACWEB on 11/07/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience of shopping at SF Toyota, working with Ryan Dong, and making a decision to buy a 2012 Toyota Camry was pleasant and positive from start to finish. I never felt pressured and was treated respectfully throughout my visits and endless questions to both Ryan Dong and Jayson Cheng. I recommend both of these salesmen and SF Toyota to anyone shopping for a car. Initially I went looking for a good used car but after some information gathering and discussions with Ryan, I saw the value of a new car purchase. It's my first new car EVER and I just love it.


I love working with Ryan. He's super cool and he really...

4.8
thexubox on 11/05/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

I love working with Ryan. He's super cool and he really gets to know you while selling your car. Totally great salesman. The only thing I didn't like was that I wish he was taking care of everything throughout the whole buying process. I had to buy another car because of a traumatic event, and I would rather have the person I called to help me than another employee. I spent a lot of time talking to Ryan about it and it would have been more comfortable if he handled the paperwork with me.


The service at San Francisco Toyota was very good....

5
kaftom on 11/04/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0

The service at San Francisco Toyota was very good. Michael Ma, the salesperson who helped me, answered all my questions patiently. He provided me with a lot of useful information that helped me in my decision-making. If I decide to purchase another car, I will return to San Francisco Toyota to have Michael help me again.


This was my first time buying a new car and they couldnt...

5
KabirLally on 10/30/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my first time buying a new car and they couldnt have made it any easier for me. When I got there they had the vehicle ready for me to look at and test drive. The atmosphere was great and so are the people.


We had terrific experience buying a new prius from SF...

5
adharmad on 10/29/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had terrific experience buying a new prius from SF Toyota. Both Sabrina and Tani were excellent to work with. We highly recommend SF Toyota.


We recently purchased a Toyota Rav4 Electric Vehicle (EV)...

5
cjdj on 10/26/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We recently purchased a Toyota Rav4 Electric Vehicle (EV) from San Francisco Toyota.We were very pleased with the entire experience. This is a new type of Toyota vehicle, yet it is very familiar and easy to drive. Russ Mobley smoothed the way for delivery and charging at home. Larry Lim showed us how to maximize our enjoyment of the vehicle. Larry got us comfortable with all of the new technologies, and he and the sales office team got us through the purchase and drive away process with ease. The service was honest, straight forward, friendly, detailed and efficient. We will be back.


I bought a 2012 Highlander from Ryan and would buy...

5
hd415 on 10/24/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought a 2012 Highlander from Ryan and would buy another from him if I could. Ryan is friendly, professional, knowledgeable and not pushy at all. He was very knowledgeable about all of the cars and explained everything very well, and the finance paperwork was fast and efficient. My overall experience was excellent, and I'm highly recommending him to all my friends and family!


I walked into the Toyota Dealership and was greeted by...

5
wizardofzoz on 10/23/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I walked into the Toyota Dealership and was greeted by Ryan Dong who instantly answered all of my questions, showed me the cars I was interested and had me test-driving them in no time. Ryan was extremely friendly and knowledgeable and was not pushy at all. I would recommend him and this dealership to anyone who was looking for a new car.


Tani contacted me by phone after I visited the Toyota...

5
ThomasRuiz on 10/16/2012

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Tani contacted me by phone after I visited the Toyota website.My wife and I made an appointment, went for a test drive, made a deal in less than an hour.Tani was extremely vigilant to ensure that all our needs were met.


Michael Dang was very helpful, knew the facts and we were...

5
jthilborn on 10/15/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Michael Dang was very helpful, knew the facts and we were very happy with his service. I would recommend him to anyone that is interested in buying a Toyota.Jean Hilborn


I just bought a Prius plug-in from Byron Wong, and it was...

5
jboy1974 on 10/14/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0

I just bought a Prius plug-in from Byron Wong, and it was the fastest no nonsense transaction that I have ever dealt with. I called and asked if I could get a certain price and he delivered as promised. I just went in and filled out the necessary forms and got the car! Highly recommended.


Ryan was stellar to work with. He was recommended by a...

5
ptkwan on 10/12/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Ryan was stellar to work with. He was recommended by a good friend so we knew were in good hands and he definitely took care of us. We were in the market for a Sienna and looking for a specific model and he was able to track it down within the day. He gave us a very fair quote off the bat so we didn't have to go back and forth w/ price negotiations which was nice for a change. He's very punctual w/ phone/email correspondence and follow ups even after you take home the car. We were very pleased with our purchase and working w/ someone w/ friendly disposition was a nice bonus. We would definitely recommend Ryan to our friends should they be in a market for a Toyota.


In one visit, I went home with a new vehicle! Thanks to...

5
kaman831 on 10/12/2012

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

In one visit, I went home with a new vehicle! Thanks to Ryan and Sammy for their extraordinary customer service experience at SF Toyota. I didn't think I would close a deal within one day of search but we did and were very satisfied with our purchase. Ryan was very responsive through email and connected us with Sammy on our 1st visit to the dealership. I would definitely recommend friends and families to them on next purchases!


This was the 4th car we've bought at SF Toyota, and...

5
alicebannister on 10/11/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was the 4th car we've bought at SF Toyota, and they've all been great. Byron Wong gave us terrific customer service, showing us the various models, explaining the features, and letting us take a test drive. He was very patient in instructing us how to use the new hybrid, with its audio and navigation systems. We are delighted with the beautiful red Camry Hybrid!


Sammy Lee was straight forward and easy to deal with,...

5
sbho123 on 10/05/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Sammy Lee was straight forward and easy to deal with, handle my transaction efficiently, the pricing is very competitive so I can keep the business in San Francisco. Sammy got me what I wanted, no hassle and no fuss. I will recommend Sammy to anyone who want to buy a Toyota.


My experience at SF Toyota was great. Once we figured...

4.6
jonnycooks on 10/04/2012

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My experience at SF Toyota was great. Once we figured out the model for me, Francisco worked very hard to get the car transferred to the store and helped to get me great pricing on monthly payments. Because the car was delivered around 7PM to the dealership, it wasn't detailed, so they offered one to me on the house down the road.After driving the car for a couple of weeks, something spilled onto one of the seats and a car had hit my back bumper, popping a panel out of place. Seemed like the right time for a detail! They completely cleaned out the mess on the seat, buffed the paint, popped out the dent and reattached the panel. The car looks brand new again. Super friendly folks from sales to service. Also, I love my new car.


Yes, very patient and had a deep knowledge of the...

5
hannaalem on 09/30/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Yes, very patient and had a deep knowledge of the car.Answer all our questions even got the correct information. About the recall issue we had.


We purchased a Toyota Prius wagon with the help of...

5
Barbarabenzwi on 09/22/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We purchased a Toyota Prius wagon with the help of Sabrina Shia and Tani Tritasavit. We found them through the USAA car buying service. They contacted us immediately, located the exact car that we were looking for including the color and the features that we wanted. They helped us install accessories that we wanted, and they were even able to negotiate a lower price than the car buying service had guaranteed for us. They were available to us at all times by giving us their cell phone numbers, and they always returned emails and phone calls extremely promptly. They got the car ready for us, and they were extremely flexible in making a weekend appointment with us to purchase the car at a time that was good for us. They were very friendly, and they were extremely professional in everything they did for us. I would recommend them to others without any hesitation at all! Great job Sabrina and Tani!


Super simple sale... contacted the dealer via email, made...

5
joeltrueblood73 on 09/22/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Super simple sale... contacted the dealer via email, made the deal, deposit over the phone, truck arrived the next day, asked to get in and out in under an hour and a half with the paperwork; all went as planned. Great transaction!


I hope each dealer should has a Michael Ma . I bought a...

5
Jsssie on 09/17/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I hope each dealer should has a Michael Ma . I bought a sienna XLE two weeks ago . I liked the way he worked with my husband Ben and me . Not like other dealers only try hold customers to buy the cars . Michael free helpedus set up my garage door and free drove the van to my house to make sure this car was sure fit in my garage. Also he never pushed us to buy the car , he respected us a lot to make sure we were happy with the car . Honest say I didn't plan to buy a car that day but we bought it because his services made us to like buy a. Ad from him . So I like to give him the biggest rate . Also I will introduce more friends to buy cars from him.


superb service. sabrina even goes out of her way to help...

5
john lee on 09/16/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

superb service. sabrina even goes out of her way to help us in acquiring tax refunds as well as hov lane decals. i'm referring all my friends to her.


Went to Jonathan on the recommendation of a colleague who...

5
awym on 09/15/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went to Jonathan on the recommendation of a colleague who had purchased several vehicles from him, as did our office. Couldn't be more pleased. Was undecided between a Prius or a Camry. Jonathan was very patient in providing a number of different quotes and after doing our homework, we realized that he was more than competitive on every quote. When we went to see him, he was professional, and there was no pressure to buy. We required a bit more paperwork than usual to get our car and he was very understanding and responsive to our requirements. Highly recommended.


We recently purchased a Toyota Sienna from Victor Kim at...

4.8
chisookim on 09/14/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We recently purchased a Toyota Sienna from Victor Kim at SF Toyota. Victor is very friendly, knowledgeable, and responsive, but without being pushy or overly aggressive, which we very much appreciated. We also appreciated that he never tried to "up sell" us on the various options/ packages. He is great with kids and was patient with us during our visits with our kids. We would highly recommend Victor Kim at SF Toyota.


Sabrina is great, really attentive and very...

5
kyle.chin.18 on 09/12/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Sabrina is great, really attentive and very knowledgeable. She answered all of our questions and was very thorough. She provided us with a number of options and kept us updated. We found her to be trustworthy and would love to work with her again when we are ready to purchase another Toyota.


This is our 4th Prius, and our 4th from SF Toyota, so you...

5
elainerob on 09/10/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is our 4th Prius, and our 4th from SF Toyota, so you know we think they're a good dealership. Everyone was friendly and helpful and Jake Lake was terrific. He knew all about the Prius C and was thorough in explaining all the nuances of the C and the GPS. He was quick to find an answer if he didn't know it(how to switch from Kilometers to miles. He offered multiple times to help me anytime with the GPS and the radio. He made follow up phone calls several times after we bought the car to make sure everything was going OK. The dealership was very generous in allowing us ample time to get our money in the bank, while letting us take possession of the car we chose.And they are very dog friendly, with bones and treats.


I have never bought or even test drove a Toyota until...

5
kisshrt5 on 09/09/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have never bought or even test drove a Toyota until now. I was interested in purchasing a smaller vehicle, since my 10 year old Honda minivan was guzzling a bit too much gas for my liking. I initially went to the Colma Toyota to narrow down what vehicle I wanted. I would've purchase a car there if they were not constantly calling me almost everyday and their salesmen there had no email assigned to them to communicate personally which is my preferred method of communication. I had a friend who bought a Prius C from SF Toyota who stated that there were no sales pressure at all. I went to SF Toyota with my two minor children and believe me, I was nervous since I never bought a car by myself. As soon as I step into their lot, Sales Consultant Chris Brunson, approached me without the oozing of used car salesman, and asked if he could help me. I told him that I was thinking about a Prius or a Camry Hybrid. Immediately he asked if I wanted to test drive the cars to determine which one I like. He was patiently answering all my questions. At the end I thanked him and told him that I need to take it all in and figure out which car I preferred. There was absolutely no pressure from him to buy their car or rushed me to make a decision. I told him that it is refreshing not to feel pressured and he said he believed that it is his job to educate the consumer as best as he can and let the consumer decide on their own since it is a big purchase. I ended up with a Prius2 with 0% interest for 3 years and I LOVE it. I bought the car at the end of August. Do your homework on pricing first if you want the best deal possible.


Excellent purchasing experience

4.7
Uishge on 09/08/2012

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

I was very pleased with the customer service - helpful without being pushy - and I am delighted with my new car.


I received the best price online from San Francisco...

5
ellenskinner on 09/04/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I received the best price online from San Francisco Toyota. Sammy Lee was great, he made sure all my questions were answered, showed me features of the car that a previous dealer had not, and handled the sale without pitching any upgrades that I did not want. The paperwork was handled simply and efficiently.


Easy to work with. Very competitive pricing. Good...

4.4
srajesh on 09/03/2012

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Easy to work with. Very competitive pricing. Good selection of clors and options. No pressure in the sales cycle to buy 'extras'. Closing transaction was smooth and was done in under an hour.


Ryan made it easy to buy a car -- no high pressure or...

5
kathyormiston on 09/01/2012

Customer Service: 5.0 Quality Of Work: 5.0 Pricing: 5.0 Overall Experience: 5.0

Ryan made it easy to buy a car -- no high pressure or B.S. He quoted me an excellent price online and that's what I paid. He also picked me up at Caltrain in San Francisco, so it was no problem getting to the San Francisco showroom from Mountain View.


Ryan Dong made the whole process of selecting a new car...

5
realbluesman on 08/29/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Ryan Dong made the whole process of selecting a new car very pleasant and easy. His professionalism and customer focus was right on. Ryan get in touch with me through emails and when appropriate telephone calls to keep me informed throuhout the process and followed-up quickly with answers to my questions and any other concerns that I had.I will defenitely recommend Ryan and San Francisco Toyota to anyone that I know who is looking for a car.


Lovelyyy people here!Was greeted by every employee!Our...

5
kulesholga on 08/27/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Lovelyyy people here!Was greeted by every employee!Our salesman Yavier Perez is a dream to work with!sweet, helpful, honest, amazingly helpful!!!Customer service we received from him was what I wished all car sales people would behave like!We got a beautiful leasing deal!BEAUTIFUL)If you're looking for a new car, go see Yavier Perez at San Francisco Toyota!Thank you so much!


Very good car buying experience using internet sales...

4.8
Steven R. on 08/25/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Very good car buying experience using internet sales dept. I knew details of exact vehicle I wanted and negotiated price over phone in 5 minutes. I didn't want to sit in dealership for hours on end agreeing haggling so being able to have the price set before I arrived really saved time & stress. My salesman, Tani, was extremely knowledgeable about the vehicle (Prius) and thoroughly explained all the features & functions. Was able to answer all of my questions and give me pointers on vehicle operation. As well, followed up a few days later to ask if I had any further questions/concerns. In short, very good customer service and follow up. Would definitely recommend using San Francisco Toyota and pleased with the purchase process.


Damien was honest, helpful, and really interested in...

5
tyler.a.ziemann on 08/22/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Damien was honest, helpful, and really interested in getting me a good deal and into the right car. It was one of the best dealership experiences I've ever had.


I have purchased or leased four cars from William over...

5
paolo r on 08/20/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have purchased or leased four cars from William over the past 10 years. I'm about to get my fifth, and I would never go anywhere else. He is professional and personable, and doesn't do any haggling. I always have a specific car in mind, and he simply finds the best deal available. It's wonderful to have a car dealer I trust enough to never worry. I will be a repeat customer for life!


$19,588

Mileage: 13255

Color: Gray

Transmission: Continuously Variable Transmission (CVT)

Body Style: Sedan

City: San Francisco, CA

Engine Type: 1.8L In-Line 2ZR-FE

$18,988

Mileage: 7398

Color: Blue

Transmission: Continuously Variable Transmissi

Body Style: Sedan

City: San Francisco, CA

Engine Type: 1.8L In-Line 2ZR-FE

$19,888

Mileage: 26870

Color: Black

Transmission: Continuously Variable Transmissi

Body Style: Sedan

City: San Francisco, CA

Engine Type: 1.8L In-Line 2ZR-FE

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