Sames Bastrop Ford

Great service

As always Sames Bastrop has the best service in Texas.

Chester is awesome

Really like Chester Deshay but service and parts could use tweaking in their department. I hate having to take my vehicle back two-three times.

clean facilities

good experience nice waiting room , coffee was a little weak

Taking care of business

My service rep (Jason Deleon) is always efficient, respectful and diligent in providing service for our vehicle. That is why I always call Jason to schedule my service visits.

Great experience

Love love love my new escape. Owed more than what I wanted on my trade and they got me the most for my trade and worked the deal to where it was in my budget! Great experience!!!

Great salesperson.

Rene was a very professional salesperson. Didn't play games. Same to be said for Matt. Experience was better because you started with a good price. We were 7/8 of the way home with your first offer. Only negotiated over last 1/8. Thanks for great experience. Keep Rene loaded with sales opportunities so he doesn't look someplace else.

Great dealership

We bought 2016 f250 diesel lariat. Beautiful truck, runs excellent. Geoff is a great salesman and finance department is very low stress and so easy to work with. Great dealership and will be coming back for service. The dealership serviced my old truck and were great. I would recommend this dealership!

Dwayne Hengst

LT was very courteous, professional, and knowledgeable. He was a pleasure to work with, got us in and out quickly, and delivered the truck I was looking for.

Clean

Good job nice people to deal with very good at explaining details of work done

Service

Service was expeditious and staff were very friendly.

great services

expedition,salesman did an great job especially in introducing my wife to all its new features

Scheduled and taken care on time

My car was scheduled and accepted immediately when I arrive at that scheduled time.

Car service

Always very happy with service provided....everybody working there always acknowledges you as soon as you walkIn the service door even if they are on their lap tops etc....you still get a good morning...even the guys who come get Your car acknowledge your existence ... Which in my mind means a lot....thank you guys.

Great service

Jason our service rep. always does a great job. No complaints!

Rating on Ford Recall Service

Service was friendly and on time.....................................................................................................................................................................................................

Great experience

F350 Truck was purchased and the service was great and all handled the whole buying experience in an excellent manner.

Great Small Town Dealer

Friendly attentive staff - reasonable time for parts receipt and repair.

Service was great! They need a nicer waiting area.

I arrived at the dealership to get an oil change. I was greeted by the nicest man, Jason De Leon. He got me signed and in about 45 minutes I was in my car driving away. During my oil change Jason notified me my air filter was dirty and ready to be changed. I appreciate the thoroughness. THANK YOU Jason!

GREAT 100,000 MILE CHECK-UP

DID NOT PURCHASE A NEW VEHICLE HOWEVER, I DID TAKE MY VEHICLE IN RECENTLY FOR IT'S 100,000 MILE MAINTENANCE CHECK. THE STAFF WAS PROFESSIONAL AND HELPFUL. KEPT IN CONTACT WITH ME CONCERNING WHAT NEEDED TO BE DONE AND THE COST OF THE RECOMMENDED SERVICE TO BE DONE.

bought a new truck

Great selection, great service and helpful staff. We love the new truck

Service

Also courteous friendly, have built rapport I can trust in.

Oil change

Friendy, comfortable, and good service i will return

Great

Short quick fast great people and I'll bring my car back every time I need an oil change

Great dealer

2016 Escape this is my dream car. 4th car purchased from this dealer in almost 18 years. Chester Deshay has been my salesman for each purchase and he makes my experience in purchasing a new car easy and enjoyable.

Great service and courteous people

Was greeted with respect and the work done tomy vehicle was done in a timely manner. All around excellent work and would recommend Same's Ford to family and friends.

Satisfied Customer

Needed to drop off for service this time, and the staff was most accommodating. I travel back from East Texas to maintain my service with you.

Wide selection and attentive sales staff

I have a little trouble with mobility due to arthritis in my knees and it is a little easier for me to climb up into and down from a truck than a car. Past experience with car dealers has resulted in many salespeople trying to convince 5ft 2in me that a car is the best fit for my needs and budget. Rene did not do that. He listened to what we were looking for in a vehicle, including make and model, was very knowledgeable about the vehicles on the lot, and which ones were within our budget. With Rene's help we were able to find the truck that had all the features we wanted. He even took into account my knees and found one with heavy duty side step rails. I am proud to tell people who ask that I got my '07 GMC Sierra from Sames!

Service

It was great an d I was pleased with the serviced I received. I was in and out within a hour, and I will be back.

My Service

Always a pleasure to visit where I bought my vehicle here at Sames Ford.

Good job

Overall good job! Found the problem quickly and made repair

Hardworking woman of the household

Another great service experience. Basic oil change and check of cables and fluids. Busy morning but I was done in 45 minutes - no problems and appropriate advice from the service team. Thanks for your calm - no problem - attitude that will keep me coming back.

Great service, frinks and snack were available

My experience at the dealership was great, the only thing I didn't really like was that I felt rushed at the end when you had to sign all the papers. Other that that is was great, the staff was there if you needed them

Dr. James Spurgeon

Sales person went above and beyond to help select my pickup. He was very knowledgeable about the product. Indicated would provide excellent service on my new vehicle.

review

On the most part, they are usually great. They did take care of 2 out of 3 of the issues. Unfortunately, they couldn't get he car to duplicate one of the issues I am having.

Great Service

always have a great experience with the service department.

Great experience

Everyone was really helpful and professional....I was treated with courtesy and a friendly attitude

Great Service.

I have had my F-150 serviced at your deanship since you opened. I firmly believe in having my vehicles inspected and serviced at all scheduled service times and my experience with your service center has been par excellent. Please keep up the excellent service.

Great Service

Service was excellent. Staff was friendly. Got me back on the road in about 30 minutes

Sames Ford Service Department

I have had several dealings with Jason at Sames Ford, going back to before Sames bought the dealership. I have had a bus repaired there; and I have had both my MKS sedans serviced. Always top notch service and I always know what's going on with my vehicles. I can't speak highly enough of the service department.

Bad Description of Vehicle

Vehicle was described as extremely sharp. Reliable starter. When I arrived at dealer ship vehicle had front end damage and did not run.

Great service

Jason and Felix both did a great job!! Thanks again!!

service

Had an oil change and 15,000 mile checkup. Staff was friendly and fast

good job

Good jobOnce Bentley took over things went smoothly.

Clean , friendly & good Hot coffee!!

Friendly & informative!! Keeps you up to date on vehicle being serviced!!

Cruise Control Sensor Warranty Repair

Staff courteous and helpful especially since we didn't have an appointment. Called when they said. Explained the repair. Emailed the invoice. No lines or waiting at either drop off or pick up.

Service was great! They need a nicer waiting area.

I came in for an oil change. Through Ford's thorough inspection they found a leaking head gasket. The worked up a price and I was able to schedule the repair for a different date and time. I exclusively use Sames Ford for all my vehicle purchases, vehicle services and repairs. Thank you!!

Great

Great I work at Sames bastrop ford and I would expect they would do a great job with everything

window motor repair

Everyone was great - gave me a ride home - could not ask for better service. Thanks

Buying Tires at the Dealership !

I have already spread the word that Sames has EXTREMELY competitive prices on tires--even beat WalMart by $30 per tire!! As usual, the actual service was great. Keep up the good work!Also, I noticed that the waiting area was definitely cleaner and more inviting than what I found before! It is nice to see someone actually reads these reviews and takes the opinions seriously.

Excellent Service/Parts team!

Once again, the Sames Service and Parts Department rocks! These folks treat you right...and fairly... and professionally! I will always use them. Huge Kudos to Jason and Kevin!

Owner of Expedition

Service done as requested Jason Darren & Beau very helpful

Service

I really like dealing with Jason DeLeon --he is so good --an expert perhaps in dealing with customers. He has helped me so much in the past and continues to do so. I also like Otis --one of the mechanics. I'm not sure that he did my car this time, but he also is very helpful when I have problems. This time--last Wednesday, however, whoever did the rotation of my tires, broke the tabs off the hub cap and it needs to be replaced. I will take the car back soon so that they can put a mew one on without any expense to me.

Great service

Bentley in service was great-best guy you've had there.Service complete, fast. I'll be back

Great Customer Service

The person that helped me was very kind, efficient, and professional. It was the quickest oil change I have ever received. I'll be sure to return.

Great Local Service

It was great. Reasonable prices and reasonable wait time.

Awesome sales rep

It was worry free, manager and salesman treated us with respect.

Super respectable dealership

We asked for a certain vehicle and the GM followed thru. The financial process went extremely well.I will be buying again.Sincerely,Melinda McGee

Good Service, but costly....

I originally had a hard time getting a person on the line, just kept getting the recorded message. But once I did get to talk to the Service Dept, they were very helpful. I asked them to arrange a tow for my truck to the dealership the next morning. Then I called to cancel that tow as I had a membership to roadside assistance and had to leave a message. The truck was fixed on a Friday. Then Saturday the tow company Ford uses called to say they were on the way to pick up my truck!!

Good help.

Jay help with all my questions to make it a good experience.

great service

I brought my 2012 Ford Focus in for maintenance and inspection. The guys did great.

mr morrell

F250 service was great everyone was very helpful and nice.great deal

Great service

Jason DeLeon was very helpful and I appreciated everything he did.

Clarence and Pat Mathis

purchased new 2015 Fusion SE-Salesman was Adam-He could not have been any more helpful and efficient. Was also very knowledgable of the vehicle and did everything to get our payments where we needed them (and was sucessful) After sale was complete, he sat in car with both me and my wife and went over all electronics and answered all our questions.He was professional in both manners and appearance. I will definately try to send business his way. Matthew in the financial office also very helpful in the paperwork end of the sales and explained every paper we signed

Great service

Service was done in a timely manner. I did notice that the water fountains were not in service.

Rotate Tires

Jason and Branden did fine as usual and I thank them both. I was in and out with in half hour with a smile.

KAiITLYNN'S DODGE NITRO

I purchased a 2009 dodge nitro that I am absolutely in love with! Mark Delgado was my sales man and was the perfect fit! He was EXTREMELY patient and funny and took multiple things in to consideration when helping me find the right vehicle for myself! He also didn't get mad when I picked on him(: I will definitely be purchasing my future vehicles from such an awesome team in the future!!

Great salesman

Chester is always a pleasure to work with and when we need another vehicle we will probably buy form him for a 11th time!We will miss the calendars though we loved getting those after buying a vehicle and we still have them all in our office and use them daily.

Great service

Needed a quick state inspection and was in and out with all the necessary paperwork for the new procedure in no time. Always the best in service. Bo, in particular, was very helpful with this visit. Thanks for all you do.

Vehicle Service

Very efficient and finished the oil change, tire rotation, etc. within the time they stated it would take. Thanks.

Prompt sales rep. Friendly and knowledgable

Everything was great except we bought a preowned car. We absolutely have to have 2 keys. I feel that should be the dealerships responsibility. Every car I've ever bought has come with 2 keys. There is only one which means that I have to contact a Mazda dealer to obtain a second key. I know that the keys are expensive but still should be the responsibility of the the dealership selling the vehicle. Other than that experience excellent.

Great service

Friendly staff accurate on time. Will return for any service .

Customer

I purchased a 2016 Ford Explorer and Bob was my salesman and I appreciate all the hard work he put forth to make this transaction as painless as possible. There were a few things that needed extra attention and Bob and Chris made them happen. I am very satisfied with my new vehicle. This is the 3rd vehicle I have purchase from Bob and I would highly recommend my friend and family to ask for Bob when they come in to shop for a vehicle.

Love my new Explorer

I told Chester what I wanted, he found it and help me through a fast and hassle free Explorer purchase.

Good dealership

Make ready clean takes to long if waiting to drive new car home.

Super service department

Bo was my service rep...he did a great job, very professional, kept me apprised of the progress.

Service Review

Excellent service, and all service team members very helpful.

Owner

The service dept. gave excellent service. I am on a knee scooter right now and they came out to my car to get the info. and parked my car in front when it was complete so I didn't have to walk far.

Great service

Thanks Sames Ford for the excellent service. The repairs were done earlier that expected and my Focus is running great. Thank again Sames Ford

Bastrop Sames

I called after lunch one business day and asked to make an appointment for that day. I was able to get in and out in the time quoted.. it was great!

Oil change

Excellent service and friendly staff. Why do I have to put in 50 characters?

Prompt service !

Very good and prompt! Timely andPrice seemed competitive!

Great Experience

The service I recently received was very good. The staff were professional and on point. The only thing that I did not receive this time, that I normally do is the little mileage sticker at the top of the wind shield on the drivers side that lets me know when I need to have the oil changed again.

Quality work and service, as always!

I have brought my expedition here several times over the last couple of years when I visit my daughter in the area. I have never been disappointed. Always treated great and work is donewhen promised and the service advisors (especially Jason Deleon) are great.

Terrible Service

Worse service I've ever had at a dealership. Consistent tho, took in two auto, grease on floor mats on one, grease on driver's seat of the other. Took three trips to get an inspection after I approved two new tires on the first visit. I'll never go there again!!!

Great service

Staff is always professional and friendly. Service is done correctly and in a timely manner. Would recommend this dealership for buying and service.

Love the car

Great sales, Jeff is a great guy. The only issues were with the new car. Has a couple small chips (most likely from a small stone on the road.) the wash job they did on it looked like it was done quickly, but when I had gotten home i opened the hood and some parts of the insulation on the engine were ripped off (looked like by hand or a mouse ate at it) and a very slight vibration around 65mph (could be either tire pressure, balance, or the road) but that's it. Everything else is great. I will be getting ahold of Jeff for those little cosmetic items because the car has 200 miles on it and I expect it to be spotless everywhere. Like I said Great sales, but the service and detailing department Should keep close attention to detail. Thanks yall for the new car!

Survey

Bought a F250 in April. About 4 days later received advertisement about truck/vehicle sale going on at Sames. I believe I would have got more on my trade at that time and received a better deal. However, not one word was said to me during buying process about upcoming event. Just disappointed in this and felt taken advantage of. Love the truck, staff was helpful for most part but my overall trust to be honest is not where it should be.The service guys did a great job and got me in and out with oil change. No complaints there at all.

Accommodating

The service department was very helpful. Not only did they fix my truck, but they gave me courtesy rides where I needed to go.

ACCOUNTS PAYABLE/RECEIVABLES

QUICK SERVICE, CLEAN FACILITY, FRIENDLY STAFF,BROUGHT MY KEYS TO ME AFTER OIL CHANGE AND TOLD ME WHERE VEHICLE WAS PARKED

Great Sales Staff

Our salesman Rene Rodriguez was outstanding. He was very personable and built a trust. If he didn't know an answer to any of our questions he found the answer. This is our 5th Car from this location, 4 were when it was Munday Ford. We will continue to purchase our vehicles at Sames as long as they keep sales people like Rene Rodriguez. The only added thing would be.....please have bottled water for your customers

PRESIDENT

GREAT JOB AND FAST! GOT MY CREW BACK ON THE ROAD IN NO TIME!!

Simple Oil Change

The service was excellent! I trust the guys with my vehicle.

Convenient hours

Great service, polite and friendly !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Great people

I bought a 2015 f350 lariat took it in to have the tires removed from my old one and put on the new one. The only thing I wish is that they would have cleaned the tires and rims before they gave it back to me. The whole truck looked good but the dirty rims and tires made it look bad.

Sames Ford for Quailty Repairs and Service

I can always count on Jay to make sure my Explorer service and repairs are done professionally and on time.

Great Service

Good service, clean waiting room. I will be back.

Great place to do business with

Took my truck in for service, staff was friendly, fast and upfront about prices and time evolved! Also I was given a complete explanation of the problem. Also parts prices are better than other dealers!!

Sames Ford Review

Straight forward, good advice from Jason; vehicle was serviced in an appropriate timeline; the only negative was the temperature of the dealer's waiting room.

Job well done!

My ford F250 was in and out in just a few hours. my experience was great because of the best diesel mechanic and he explained everything i needed to know and i left there very pleased with the work.

Ford F150

All went well! Great sales staff and hospitality. The closing was a little bumpy with financing but Sames made it right and gave me what I thought I had signed up for! Thanks Guys

Great service dept

Excellent service, great staff. Always done quickly and efficiently. Friendly people from sales to service. They are always very personable and don't try to just sell you something you don't need.

Sames Bastrop Ford

2012 Ford Fusion. My rear blinker went out. I walked into the dealership and Bo took my car and 10 min later brought it back and it was fixed. It was great.

Great service.

I feel I am always treated fair and honestly when I bring my F150 in for service.

Well pleased with service

I broke down on highway 71 about ten miles north of bastrop. Called dealership, was well taken care from that point on.

Repair of 2013 Ford Expedition

Quick easy process to repair my Ford Expedition. Jay was great. He communicated often, and ensured my vehicle was repaired quickly and correctly. Good experience all the way around.

Don't understand this category

Felt like I got personalized service. I can't think of anything else and don't like the required 50 character rule.

Great service.

Quick and efficient oil change service. Staff extremely helpful and friendly.

Happy Fiesta owner

Great service, Friendly, it was my first service for my new vehicle and was pleased to learn it was a free service. Made my trip back here very worthwhile, but I really just like dealing with the people here.

Great customer service!!

This dealership takes great care of their clients and their vehicles. Yesterday the "change your oil soon" light came on in my Edge. I work in Austin but I prefer to have all of my service and maintenance done by my dealership 35 miles away. I called them at 4:00 and told them about the service light. They told me to come on down and they would work me in before closing. I was in and out in 30 minutes. I have come to expect great customer service from Sames but this late in the day same day service was way beyond my expectations. Thanks Sames service department! Y'all are the best!

A pleasant experience

The salesman was very helpful to work too provide me with the vehicle that I wanted and Matt was very thorough and his explanation contract and terms and conditions throughout the end of the sale, thanks guys

A title?

Oil change on my 2013 F250 Super Duty. Staff was helpful; took a little longer than I planned but that is expected since I did not have an appt. before showing up at the dealership!Keep up the great work!

Vehicle Repair

Jason was very helpful with my repairs. At my previous visit to Sames for an oil change I was told that I had a small transmission leak and I would need to schedule a time to come in for a repair. When I called this week Jason scheduled everything for me and was able to get me in the next day. As a customer, I feel very confident in Sames and Jason to steer me in the right direction with my vehicle. Thank you.

Prompt and Courteous Service

Went in for my second oil change on a 2015 Ford Escape. Promptand courteous service. I was in and out in no time.

great service

very helpful . always taken my vehicles there. will continue to go there. good quality work

Courteous and knowledgeable staff

I need some routine maintenance on my Ford 500. I had no problem in having my issues dealt with and taken care of. I appreciate that.

Great salesperson

I ended up purchasing a 2011 Chevy Cruze. It was suppose to be cleaned, but I didn't look as if they touched it (inside). I was suppose to get an additional key, yet no one knows where it is at, therefore I only have one key to my car. The sales person was very nice and informative on the first car I drove, but he did not have a lot of information on the one I purchased. I think it has a problem with the transmission, but when I called the Cedar Creek location I was told that is how the transmission shifts. Over all I was happy with the sale, but took a little long.

Fast service - excellent staff

Excellent service and polite, knowledgable staff. I had an error on my console that required the removal of a wheel to correct. I was in and out in 30 minutes. I love this place!

customer

Courteous, friendly, fast service but long enough to know tech did a good job. We brought our car in for an oil change..

Excdellent Customer Service!!

Luiz and his team did an outstanding job during the entire sales process. I've purchased over 20 vehicles in my lifetime, and this was by far the fastest and most convenient car buying process I have ever experienced. If you're in the market for a new or pre-owned vehicle, give Luiz a call and make the drive to Bastrop, you'll be glad you did!

focus service

They changed my oil and put on new tires. The work was done on time.

Quick Quality Service

I had my front end aligned and front tires put on the back. I did not have an appointment but was waited on right away. The service was supposed to be done by lunch and it was done before lunch time. I was quoted a price for the service and that was what I paid no hidden costs.

Good experience

Purchased a Mazda 3 hatchback. Rene was professional and obliging.

Owner

I did not have an appointment to get my oil changed and tires rotated. They worked me right in and my wait was not long at all. The waiting room is very pleasant and inviting. I really wished they had checked the windshield washer mechanism to see if it was workig. The paperwork said they had filled the fluid, but the mechanism did not work. I have had to have the vehicle serviced for this before. I did not tell them to check, but should have. Even though the fluid is full, the mechanism is clogged. Otherwise, everything was great.

FANTASTIC SERVICE

Jay is GREAT ., that's all you get I have no more information for you today

very professional

Your service staff is professional, honest and considerate.

Fast friendly dervice department

I had a very good experience in the service department. They were very nice and helpful and got my repairs done very quickly.

Wonderful assistance in a timely manner.

The service manager who assisted me was wonderful and did everything to assist in a timely manner. I really appreciate the help I received.

Great service

The service was excellent!!! Thank you!!! I will refer y'all to my friends!!

great service

Bought the truck about year ago! Great truck! Came in for service of one item and they fixed,but also they found something else and fixed it also. Good experience for me! Good people!

Great service

Had the first oil change done on my truck. Quick service, courteous service.

No Title

It's the first time I've been to this facility under the new name (Sames Ford), you guys did a great job Thanks!

new truck

Was great...bought f150. worked out many details of transaction on phone before because I came 80 miles to purchase.

Great service

Always helpful and friendly staff. Feel confident they are honest with their assessments.

retired

very good. I got what I wanted.................................................

Check for extra key before signing papers.

Got good price on used truck and what I wanted for my trade in. Went to pick up truck and only had one key. They hassled me over another key. After waiting for around an hour, finally recieved key. Other than that, everything was great.

Great work

Kevin in parts and the guy's in service did what they said in the time they said. That works for me.

Ford Customer

I went in for an oil change and tire rotation. A young man named Jason Deleon met me at the door and I could not have asked for anyone more courteous. The service was great and done in very reasonable time.

F150 Great Customer Service

Everyone was extremely nice and family friendly oriented I will definitely go back and have already referred several friends and family members.**** the only thing is that you need to prep the car a little better for drive off with the purchaser - all the sticky stuff on the windows and the floors along with the body should always be washed - so your buyer will feel like they are you only customer. ****

Great Ford service

Jason does a great job ensuring all your needs are met.

Wonderfull service people

Took care of all my needs with the recall on my fiesta

Customers Service

Jason D. was very helpful with our service of the Escape and has done a wonderful job in the past with problems we have had on our Vehicle. A Big Thanks to Jason. Thanks Dale Mears

Great Service, nice staff.

Service Great!Always bring my truck there for oil change.

Great service

What a great experience I will be back. I will tell everyone I know to go to Sames

Friendly service

Randy and Chester did a grate Job! This is also the 5th truck to buy from Cherter

Great customer service and repairs.

Purchased a 2014 Ford Flex. Our sales rep has helped us with three different auto purchases. Excellent service department. Overall great dealership.

Great service

The service advisor and the recognition were very knowledgeable and very friendly .and the quality of work was excellent .will definitely bring my truck back for all my service needs

Sames is the same every time! Outstanding!

great service, great guys at the counter, and shannon outfishes me every time...

Public servant

They were very helpful. They helped me understand what they are going to do on me truck. They explained line by line the form they used when they did there check on my truck. They told me I needed new tires and they give me a price for tires at checkout.

ower of SUV

I purchases a Escap for Sammies Ford 6 months a go and brought it in for it 3rd. oil change. The sirvice was great as all ways.

Restored Faith

Outstanding! I called Jason in Service and asked him how much to cut and program a key for my F150. He gave me a price over the phone of which was $45.00 less than the local locksmith. I took truck and key in and presto it was done at the price quoted. Being something of a "do it your selfer" I had an additional key and asked Jason how much to just cut this one key? My thoughts was when you have two keys you can personally get the two keys to "talk" to each other and save the programming cost. He said no problem we will cut/program both keys for the quoted price. I was "blown" away. From a "Dealership"???? I am an old "ford" guy but cheated a few years with Competition because of previous Dealerships. I am back and my next vehicle will come from Ford and more importantly "Sames Bastrop". Thanks Joe

Great Service

Very glad they were able to have my first car experience to be a good one.

Best Buying Experience

First I have to say that our Sales Rep was the nicest guy and he was straight to the point. He listened to what we wanted and what we could afford. He made us feel welcome and appreciated. The Sales Manager as well worked with our Sales Rep and they got us fixed up in the truck we wanted with what we could afford. Thank you for taking care of us. We love the truck.

Excellent Service

I get all maintenance for my King Ranch and Mustang performed at Sames,Bastrop. Jason and Jay take great care of my vehicles.

Excellent service dept

Everything was great. Very nice people and car was ready when promised

Nancy Daniels

I have been coming to your location since 2012 . The service employees are very nice and inform you of any issues up front before doing the job.Thanks to Jay and his TeamRegards Nancy Daniels

Knowledgeable people

My F250 looks and rides great. Your sales person was very informative about the truck and the most that I liked was that he wasn't pushy about selling the truck.

Derek

Very good service...had the oil change special (rebate)with tire rotation and multi point inspection (check fluids, hoses etc.) ....all went well....I'm hoping all was actually checked because I've gone to these multi point inspections before (not at this dealership though) and discovered issues after being given a clean bill of "health"

good service

all service people are very helpful and file all the rebate stuff for you

Josh Phillips

Our sales person (Rene Rodriguez) was very helpful, and answered all our questions. If he didn't know the answer he went to ask someone to find out. It was the shortest time I've spent in a car dealership in a good way. I will tell all my friends.

Professionals from start to end.

Fast, and Friendly. I am very satisfied. I have used this place several times and they are always satisfied.

In and out

Quick fast friendly pleasant workers Who knows how to take care of customers

Parts & Service

Great service! Always do 110%. I drive from Leander to Bastrop for all my vehicle needs.

Great service. clean facilities

Went in for regular oil change and a recall notice. The service department got it done in just over 2 hours, including rotating tires and fluid checks.

Making things right

Apparently a mechanic is an earleir service misread the the instructions and perforemd only an oil cahnge, noit an oil change and a tire rotation. The mistake weas corrected and the source of a slow look in a tire (valve stem) was fixed.Jay Johnston should be commeended for deftly handing the situation.

Great service

It was painless, quick car buying. My son is happy with his new truck. You all did a good job.

Great Service

Amazing service! Everyone is so courteous and professional. We will definitely recommend your service department to our friends.

Good job!

I got fast and efficient service on my 2012 Fusion. The staff was very friendly and did their job well.

Sames Ford Review

Very friendly and very professional. My only complaint was that the coffee pot in the customers' lounge ran out of coffee!

Great Customer Service

I purchased a 2014 F-150 and all the staff was very helpful and courteous!

Great Service Experience

Had my F150 serviced and could not be happier with the dealership and the service department. I thought that I might need new brakes and requested that the brakes be checked with the normal service I requested. The service manager came into the waiting room and told me that the brakes were in great shape and there was no need to do any brake work. I certainly appreciated the candor and honesty demonstrated by the service team...will definitely return the truck for any additional services.

Owner

Your service managers are always courteous and honest always wanting to expedite the best service.

Pleasantly Surprised

I was very impressed with Rene Rodriquez as young sales person. I've bought quite a few new cars and trucks over the years and he was the first to know all the new electronic features and how to operate them like the back of his hand. He also knew that I was serious bought buying a vehicle and turned over the deal to the sales manager quickly and did not waste my time playing any games. I think this young man has a lot of potential for what ever he decides to pursue. This really surprised me once I found out that he had been working there less than two months. The Truck was detailed and perfectly clean when I picked it up.

Awesome

I love Jason he is a swell fella. The parts guy he swell too I think he is from smithville. All the technicians there are great and well trained.

Customer service

Ask them to help my family while I was away. They took care of us. Thank you Sames Ford.

Great Experience

2014 F150 FX2. The experience was one of the better ones I have gone through to buy a vehicle. The staff made it their primary task to sell me the vehicle I wanted at terms that I was comfortable with.

UTMDAnderson

Fast and friendly. Comped out my oil change. Kept my truck clean.

LT is a great sales person

I purchased a Ford Fusion < was my salesperson he was very knowledgeable and courteous full of energy and eager to help thank you sames Bastrop Ford this will be the second Ford Fusion we purchased at Bastrop forward

Great service

Everything was great. Service was good. Staff was good.

Great Service

The service staff is patient, friendly, and knowledgeable. My F-150 was serviced with an oil change and tire rotation.

Awesome facility!

I bought my Escape from Sames and have received outstanding service! Any vehicle I buy will be there.

PURCHASE OF A NEW F150

I PURCHASED A 2014 F150 AND I LOVE IT AND THE EXPERIENCE I HAD AT SAMES FORD IN BASTROP. THE SALESMAN (CHESTER DESHAY) WAS VERY KNOWLEDGEABLE ABOUT THE VEHICLES AND WAS WILLING TO STAY LATE TO SHOW ME THE DIFFERENT ASPECTS OF THE VEHICLE. THE SERVICE WAS EXCELLENT. TO THE POINT THAT I RECOMMENDED TO A FRIEND THEY CHECK OUT THE STOCK AND THEY ENDED UP PURCHASING A NEW VEHICLE ALSO.

Great experience

I purchased a focus which was not in the market for. Lt ask me several question to understand what the purchase was for and bing bang boom focus ended up being the right choice for me. The car was exactly what I needed value and quality wise. Everything was great, I will buy from Sames again.

An atmosphere of professionalism, competence

I was greeted with the friendliness and courtesy that I have come to anticipate at your dealership. I arrived without an appointment but was quickly attended to and my automotive issue was addressed without delay. It was important for me to have my car maintenance issues dealt with sooner, rather than later, and that concern very quickly dissipated--I appreciate that kind of customer service and will gladly recommend your dealership to my friends and family.

Great Service as always

In and out service that help me an appointment with my doctor.

GREAT SERVICE!

STAFF WAS VERY FRIENDLY AND PROMPT. EXCEEDED MY EXPECTAIONS!!

Customer

Service rep. was very helpful. Thank you Jason for the special attention you gave to me and my truck.

owner

It was great they got me in and out.The service man Jason was very help full with every thing.

awesome