Salerno Duane Infiniti

Excelent experience

I purchased my Q50 last week and I could not be happier. Travis was excellent throughout the entire time. Very honest and forward. It was definitely worth the wait. Thank you very much for everything. I highly recommend Salerno Duane Infiniti of Denville.

Great experience

Got a nice deal on a certified Q40 with great financing. Bill Backes was great, took the time to walk. Me through the various certified pre-owned cars in the lot, and helped me figure out the best fit. All staff, including finance, service, reception were very courteous and helpful. Highly recommend Salerno Duane Infiniti

Excellent experience

Travis Tighe was very helpful and accommodating.The business manager David Kaslinger made everything quick and simple. No pressure here! Professional and simple I highly recommend buying or leasing your next infinity here.

A quality Imfiniti dealer

I purchased a used G37. I love the low upfront, no haggle pricing. They treated me as if I was buying a new car. It was definitely worth the hour and half drive to save thousands! Compare and you will see.

Salerno Duane Infiniti

I was very pleased with Salerno-Duane Infiniti. After shopping around a couple of other dealerships and other brands too we decided to go with Salerno Duane. I purchased my wife a 2016 Qx60 (we love the car).i'll definitely come back again for my personal car. It was the first time I felt great leaving a dealership and not second-guessing myself. The price was right completely hassle-free. Kevin our sales rep was very knowledgeable and the back office David had everything prepared for us and got us an amazing rate on our finance... great over all experience definitely five stars.

DO NOT DO BUSINESS HERE

DO NOT DO BUSINESS HERE! I purchased a car less than 9 months ago. For physical reasons (injury) the car no longer works for me. Knowing this, they offered me less than 1/2 of what I paid for a 9-month old car with less than 15,000 miles in perfect condition. They don't stand by their product, and don't know what customer care is. Unless you want the stereotypical "used car salesman" experience, don't do business here.

Bought Certified Pre-Owned G37

First time at this dealership and I really liked it! I shopped online and saw the car I wanted, so I sent a message to the dealership. Kevin Tonero responded right away. He was very responsive, helpful and cheerful, and took me through the whole process. He answered all my questions and I really like that he will also be the rep I interact with when I bring my car in for service, etc. Long story short, he had me in for a test drive, I liked the car and decided to buy it. Three days later I drove away with it! Plus, they treated me very fairly with respect to my trade-in. Steve in financing was cool too. Danielle, who showed me all the car's features, was very sweet and very helpful as well. Was a great experience all around!

Shopping for a new car.

I am a repeat customer of this dealership. I visited the dealership on this day to shop for a new car. I am comfortable in this dealership and felt I would receive a fair deal.

Another great experience with Salerno Duane!

My husband and I bought our 3rd Infiniti from Salerno Duane this week, and 2nd from our salesman, Scott Kammerer. It is the most pleasant car buying experience you can have! I talked to Scott ahead of time about what we wanted and the price was what we expected. We signed the paperwork and were in our new car in no time! Scott did a great job of explaining all of the features to us, and invited us to follow up with any questions. We're so happy with this dealership!

Purchased the Q50

A Great experience. Always felt comfortable with my salesman. He Made it real easy. The car is awesome. Would definitely recommend it to my friends

Excellent!

Had a wonderful experience. Everything went very quickly and smoothly. All the documents/paperwork that were needed to complete my purchase were ready and waiting for me, so not much of a delayed process. The car is amazing. Such a smooth drive. Shout out to Scott Kammerer, who worked with me and my needs very efficiently.

Great Experience

The buying experience was made with ease and low stress. Kevin and the Salerno team provided friendly service and knowledge, this was an overall great experience! I high recommend them to anyone who is in the market for a new or used vehicle.

Straight forward & honest

Bill was great! He was straight forward and honest when discussing the vehicle. The price was excellent! I drove 5 hours to purchase the vehicle. They offered the best deal in a 200 mile radius. Very professional.

Bill Gusta is the best Sales guy around!!

Before my husband and I visited your dealership, we had visited many dealerships over the past few weeks. From the minute we walked into your dealership, we were immediately greeted by Bill Gusta. . He was warm and friendly and not a pushy guy which my husband and I both were drawn to. He listened to what we were looking for and was extremely helpful and knowledgeable. He helped us find a car that we fell in love with and came along for a test drive with us. By the end of the drive, we felt like we are old time friends. By the end of that week my husband and I purchased our brand-new Infiniti QX60!! We are extremely happy and would recommend Bill Gusta and your dealership to all of our friends!

Great experience

Kevin and Travis were great to work with! Very knowledgeable and customer service oriented. Would definitely recommend to friends who are interested in purchasing a new vehicle.

Great Dealership

Great buying experience. Long test drive over different road types gives perfect impression of car. No pressure sale, very accommodating. Dealt with Travis, whom I highly recommend. Super after sales service as well.

Great experience!

Good purchase experience - everything was well explained, car eas ready when promised, very detailed explanation of car functions, emphasis on explaining advantages of Infiniti rather than sales pressure. Very pleasant discussions rather than protracted negotiations.

Great experience! Highly recommend!

Kevin and the team were knowledgable, attentive and welcoming. They made the entire process enjoyable while locating the specific vehicle I wanted. Troy handled the communication well and kept me updated every step of the way. Overall a great experience!

Professional staff

Christian was the best salesman I have ever conducted business with. He was honest presented me my options and allowed me to make a decision based on my needs. Klancy and Edgar also helped me out enormously with servicing and detailing the vehicle to perfection. By far the most satisfying car buying experience I've ever had.

Yes, Salerno-Duane

Although I had to travel 90 miles to reach Denville, my trip to Salerno-Duane was fulfilling. I met with sales associate Travis Tighe, who was undaunted by he fact that I am not purchasing until August. Mr. Tighe took the time to explain the obvious and subtle distinctions between the vehicles In which I showed interest. It was a relaxing, pressure-free visit and when the time to make my purchase has arrived, I will surely visit Travis Tighe.

Really Great Car buying experience

Extremely easy and relaxed car buying experience. Our salesman Scott was very friendly, respectful and honest. You really felt like his priority was for you to get the car that best met your needs and preferences. No pressure or pushiness, just support and patience as he worked with you to find the best option. The finance team was also helpful and provided clear and upfront information on all the options. I would definitely recommend this dealership to others and plan to get my next car from here as well :)

Overall excellent start to finish.

Great service. Very good car. Not a pushy or aggressive sales person. Very helpful in getting to the point of a decision. Excellent delivery experience and financial closing process. Very accommodating.

Excellent experiebce with Salerno Duane Infiniti of Denville

I found SD Infiniti of Denville so helpful, accommodating and fair in my lease price. I searched the area and they were the best! Every question I had, they answered. Very trustworthy and knowledgeable.

Satisfied Customer

Travis made a typical ordeal easy and quick. He really knows the Q50 - answering every question I had. The dealership delivered a quality car in a professional manner.

Engaging, responsive, teceptive

Nice representatives, easy to work with, great follow up. Great dealership. Car was delivered in manner it was described as and easy transaction. Thank u!

Positive and Pleased

Attentive sales staff and willing to work within our budget. Positive experience all around and no pressure was placed on us to make a decision. Sales team was knowledgeable on the features of the car we were interested in.

Unexpected Exceptional Sales Experience

As a long time multiple Nissan owner, my wife and I decided to look at the Infiniti line and went to Salerno Duane because it's close to where we live. From the time we walked in the door we were welcomed and immediately introduced to our salesman Scott K. In my 30+ years of buying cars, he was without a doubt one of the most professional and straight forward I've ever encountered. While we were planning on buying a car In a couple of months, Scott and Salerno Duane made it such a good experience we bought the QX60 that same day. Honestly we came in excited about the car and were likely to end up buying it in time. However, given the experience and how much my wife loved the car, we couldn't be happier now that we just picked it up last night. Overall, an outstanding experience. Assuming we'll love our new Infiniti as much as we did the sales experience, we may just be Salerno Duane Infiniti customers for a long time to come.

Easiest new car ever

Just picked up my new car at Salerno Duane Infiniti in Denville and it was a great experience. Super quick and easy. Everyone was so helpful and pleasant to work with. Especially Internet Manager Kevin Tonero who deserves an extra shout out for making it more than bearable.

Hassle free experience

Both salesman and business manager were very easy to work with and responsive to customer's needs.They made it very easy to turn in existing leased infiniti for a new one.

Excellent

Would recommend professional friendly confident. And found the right car for me very clean environment very efficient pleasant knowledgeable gave quick answers to my questions

New purchase & service

I lost my G25X in an accident & didn't think twice where I wanted to go for a replacement. Bob Caravano was the nicest sales rep & respectful-never pushy & took the time to spend with me to make a decision for my new car. My service appointments for my former care were so easy to make &never a hassle-always accommodating my schedule. I can't say enough about the treatment there-a perfect 10!!

Outstanding

A terrific dealership through and through. Very professional! The sales process was relatively painless. And the purchase was seamless. My previous experience with the service team has been nothing short of outstanding. I highly recommend Salerno - Duane.

Great experience! Took care of all my needs.

Kevin was great to deal with. He got me in the car I wanted fast. Great experience and I will buy my 4th Infiniti there when the time comes.

Great dealership

Very nice employees, offering reliable and comfortable cars at a great price. No hassles. They were a pleasure to deal with. Very happy with my purchase.

Pleasant,and easy as can be .

I have nothing but good things to say about the dealership and there staff.everyone was super polite and helpful.frank ginerelli went above and beyond made me feel rite at home.

Smooth, stress free experience.

Simple, quick and easy experience. Love the car, Christian put no pressure on the sale, left it up to me. Everyone seemed friendly, showroom is very nice. One of the easiest transactions I've had at a dealer. A+.

Dealership Review

Kind and courteous service with very competitive pricing. Why I went back and will recommend others as well. 3rd car from this dealership. Thanks all

Excellent Experience

I purchased my new car from Kevin in December. This was my first experience with Kevin and Infiniti of Denville but it will not be my last. The process was incredibly easy and fair. Kevin gave me a great price via our email exchange. When I went to pick the car up, I spent less than an hour in the dealership. Kevin is a great guy, straight shooter and really makes the process simple and painless. By far the best experience I have ever had when purchasing a vehicle. Thank you Kevin and I can't wait to work with you again in the future!

SATISFIED CUSTOMER

FIRST I MUST SAY MY SALES REP BETSY WAS AWESOME, SHE REALLY TOOK CUSTOMER SERVICE TO ANOTHER LEVEL ABOVE AND BEYOND MY WILDEST EXPECTATIONS . I HAD ALREADY BEEN APPROVED BY MY CREDIT UNION SO NO PROBLEMS THERE. HOWEVER MY INSURANCE COMPANY WAS BEING DIFFICULT. I WAS NOT ALLOWED TO OBTAIN THE PROPER INSURANCE OVER THE PHONE EVEN THOUGH I WAS ALREADY A CURRENT CLIENT. MY INSURANCE COMPANY DIDN'T CARE THAT I HAD DRIVEN (2) HRS TO GET THIS VEHICLE, I STILL HAD TO DRIVE BACK TO SIGN AND PAY IN PERSON BEFORE THEY WOULD APPROVE FOR ME TO GET A TEMP TAG. BETSY WAS VERY UNDERSTANDING AND HAD EVEN SUGGESTED OTHER INSURANCE OPTIONS. THE VEHICLE WAS ALREADY MINES, SO I HAD DRIVEN BACK AND PICKED UP THE NEXT DAY. THINGS NEVER GO EASY FOR ME, I HAD A FLAT TIRE WHEN I PULLED IN THE LOT AND MY NEWBORN SON AND COUSIN WITH ME. BETSY AGAIN SHOWED EXCEPTIONAL CUSTOMER SERVICE AND OFFERED THEIR OWN SERVICE ON A CAR THAT WASN'T EVEN ONE OF THEIR OWN. FIXED MY FLAT FOR FREE WHILE I FINALIZED MY PAPER WORK AND SENT ME OFF WITH A SMILE. THE ONLY THING I DIDN'T RECEIVE WAS A MAINTENANCE HISTORY REPORT FOR MY USED FX35. OTHER THAN THAT IT WAS A WELL WORTH EXPERIENCE.

Amazing Dealership with Great people like Bob

I had a great experience here at Salerno Duane Infiniti. My mom and I have been to 2 other dealerships and found that Salerno Duane Infiniti was the most helpful and caring. Bob is a great salesman that understood what we wanted and found the perfect vehicle with a great price. Right before we signed the paperwork we were brought into a nice well lit room to inspect the car for any imperfections. The finance manager was funny and entertaining during the purchase process. Afterwards Bob showed me how to work the vehicle by setting up the bluetooth, showing car features, and explaining how to access the different menus. I left excited and happy with the infiniti Q50 with the color and options that we wanted. This is the 1st Infiniti that our family has had. Bob if you read this thank you again and hope to see you soon.

They made everything so simple and pleasant

Shopped around a lot before settling on a CPO Infiniti G37x. I pretty much knew exactly what car on the lot I wanted since the website was so well done. I sent one email and Bill Gusta got right back to me, got the process moving, scheduled a test drive, made sure the car was on the lot when I was due to arrive, and in less than an hour and a half I had signed paperwork and scheduled delivery. Bill was absolutely a pleasure to deal with and didn't play any of the usual sales games you might expect. Just honest, efficient, straightforward, and transparent. When it came time to pick up the car the entire sales team was just fabulous -- Danielle helped show me around my new car, Bill hooked me up with David Kasliner, and we were good to go. I felt very taken care of and cared for as a human being by David -- I really felt like he actually cared that I got what was right for me. (Plus, the cappuccino is excellent...which certainly helps!) I would definitely buy another car from this fabulous team. Thanks, everyone, for a great experience.

Relatively Smooth Sailing

I was immediately greeted by this young man that introduced himself and wasted no time in making my experience at Salerno Duane Infiniti a relatively smooth experience..I was initially a bit annoyed with what was occurring with my car I had the time, which is neither here nor there at the present time..but Christian with his easy going Zen personality made me feel right at home!! needless to say that I walked out of that place with a brand new vehicle. I'd definitely go and see Christian and/or refer him to my peers for their car purchases..keep up the great work Christian..sincerely Mr.Edgard Martinez

"Nice and easy "

I give the dealership a 5 star rating ,based on a great selection of cars to chose from , a warm and curteous reception and a quick closing on the car purchase . The car is fantastic and I will consider Infiniti next time round and return to the same dealership .Paul Fawcett Glenridge NJ

Horrible buying experience

Went in to buy a new Q50. Horrible sales experience. Got a quote of $3200 off MSRP. Supposedly this was the Costco discount - though nobody ever showed me anything to confirm that. Luckily for me I had the Edmunds and Truecar pricing in hand, both significantly better. I told the sales manager this - he looked at me like I had two heads and told me my info was wrong. told me to take my business elsewhere and good luck to me. I did and imagine my "surprise" when another dealer offered my $6900 off of MSRP in about 20 minutes flat - after I produced the estimates from Edmunds and Truecar. I was a former customer at Salerno - will never set foot in there again and will certainly recommend that friends and family do same. If I could give less than a 1 star rating, I would.

Purchased 2 cars in 2 weeks

My family and I love this dealership. My dad purchased a car for my mom from Salerno Duane Infinti. She wanted specific details in her car and Bill Gusta searched high and low until he found her car. He made the experience so comfortable and easy going for my dad that when I decided I was ready to take on my first car payment, 2 weeks later I went right back to Bill. Again, Bill took the time to open and test drive every car that interested me to make sure I too was getting everything I wanted in my Infinti. I did not have to settle for anything and drove away with exactly what I wanted. Everyone at Salerno Duane made us feel so comfortable and at home that I will go to this Infinti dealership for my maintenance and anything else I need despite it being 40 minutes away from home. The customer service is amazing. Bill is great, so I recommend going to him to help you find your ideal car. I promise you will feel as good as I do knowing you are purchasing a car from a dealership that does not just want your money but deeply cares about your interests in what you want in your car. Gary is nice too. He is the head of the sales dept. I believe. He took care of me and gave me a great deal on my car alongside Bill. Steven was great too. He's the guy you will meet when it is time to finalize the deal and sign away on your ideal car. He made my experience comfortable as I was a little nervous about taking on such a luxurious car for my first car payment. He offered me all the important warranty packages I would need to make sure I was covered 100% with this car. I love my car and am confident driving it knowing that I have all necessary warranties on it. Visit Salerno Duane and enjoy your Infinti!

Best experience so far

Christian Garcia made our car leasing experience a breeze, he was professional, easy to deal with and not pushy. I feel we got a great price without a hassle. Would definitely recommend him and the dealership.

Excellent

Christian Garcia was professional and made my car buying experience very easy. price was right, staff at the Salerno Duane was very helpful. great dealership.

Excellent experience!

Very happy with their process to lease new vehicle. Great communication and highly efficient. Scott did a great job and I recommend that any future car shoppers work with him and the dealership.

Fantastic!

On my third infiniti with Salerno Duane. They are terrific - good prices, outstanding customer service and service center is neat, comfortable and timely in their estimate of service time.

Great Car Buying Experience

I had a great experience at Salerno Duane. Christian was a great help with my out of state purchase. He went out of his way to address all of my questions and concerns. Very honest and upfront. I highly recommend them.

Wonderful! Wonderful! Wonderful!

We went to Salerno Duane under the recommendation of a coworker who also had a wonderful experience. We were told to ask for Travis and we were so glad that we did. He made us feel comfortable and wasn't pushy. He answered all of our questions and even made our 2 daughters feel welcomed. We ended up purchasing a QX60 and we absolutely love it! The experience was pleasant and we got our car that day. Danielle took the time to sit with me and go over all of the cars features and to answer all of my questions. I was most impressed with the fact that they were closing up to head over to the company holiday party and as her co-workers walked by in the parking lot, she still asked me if I had any other questions. At no point did I fell rushed and I am sure she wanted to get out of there too. The professionalism of the staff was definitely noticed and appreciated. Thank you so much for making it such a wonderful experience!!!

Best Dealership experience ever.

We had a pleasant experience leasing our QX50 from Salerno Duane Infiniti beginning with our salesman, Scott Kammerer. Scott was not a typical pushy salesman, he let us decide what we wanted and then helped us get it. He took his time to answer our questions, help us with our trade-in and get us a great lease deal. Steven Waldner was thorough walking us through the financial paperwork and Danielle Romeo showed us everything we needed to know about our new QX50. By the time we left the dealership with our new vehicle, we felt like we were part of the Salerno Duane family. We highly recommend this dealership.

Pleasant Experience

I recently purchased a used 2008 Honda Civic that we saw online for my son. We had the good fortune to buy the car from Travis Tighe. I was pleased that Travis told me right away that a motor mount would need to be replaced instead having to test drive it and find out for myself. Aside from another minor issue that Travis took care of, we are extremely pleased with the calm and professional demeanor that Travis has. Every question we had was answered and the follow-up was just as good. A great first time buying experience for my son.

Love my car process was super easy/quick

I love my new Infiniti Q50. The whole process was super easy and quick. Kevin was great! Danielle taught me everything I needed to know about the car.

Great experience all around

I came in to look at an Infiniti G37x and met with Chris Perman. Chris was a great guy and did not waste time or beat around the bush with sales tactics that are all too familiar in dealing with other dealerships I had visited. I would definitely recommend to friends and family shop here and will probably be back in a few years for the next car!

Awesomesauce!

Who knew buying a new car would be so easy!! Great dealership with a knowledgeable, friendly and honest staff!! Highly recommended dealing with Kevin, Danielle and the whole staff!!

Very positive , I would refer Christian to people I know

I bought a certified pre own car and love my car. Everyone exceeded my expectations. That made my experience really good. I'm grateful. Thank you

Great Experience

I've never met a more patient person - I went to the dealership 3 or 4 times and changed my mind about which car I wanted to buy each time. He never seemed annoyed at anything and was always very patient with me. I had a great experience with Kevin.

Amazing

Quality service, knowledgeable and helpful employees. We felt very comfortable with Travis and knew this was and honest dealership. I would recommend this dealership to any one and will definitely buy another vehicle from here.

In & Out

We arrived to dealership 10 min before closing time. Met with Chris. He already brought the car I wanted to the front. No run around, no dealership games, straight to the point of getting close to price I wanted. Sealed the deal and we were out. He didn't rush us and was not pushy. Open and honest and that made my decision making easy and fast. Thanks Chris! Love the car!!

Worth the 4hour ride.

Betsy Starch was great to work with. Answered all my questions and made the car buying very easy. She kept me up to date with phone calls and emails. I highly recommend the dealership and Betsy Starch.

Exalted

Very nice and professional service , they helped me a lot in getting a loan, I got a lot of important advice , even over the phone . I am very pleased with the service and the car, thank you very much .

Awesome

I had a particular car in mind, did my research and narrowed down my choices. Betsy was a true professional, very good listener and put a compelling deal together that reflected she had my needs in the forefront of hers. A true pleasure!

Awesome customer service and would highly recommend!

Worked with Travis Tighe at the dealership and he was professional, knowledgeable and extremely personable. After finalizing what we wanted, he had us in and out the door quickly with no hassles. Also, Danielle Romeo was awesome in being friendly, organized, detailed and thorough in reviewing the truck's features. Would highly recommend Travis and Danielle and will definitely be back!

Exceptional customer service with no hassles!

Travis was our assigned rep through the Costco auto program, and he was extremely professional and friendly when we arrived. He sat us down to gauge the type of vehicle that best for our needs. He was a wealth of knowledge and answered any all questions that we had about the 2015 QX60 AWD and all the additional packages that we decided on purchasing. He gave us a pricing sheet with a large discount off the MSRP price and explained what the discounts were for as well (Costco+dealer incentive discounts). Suffice it to say we were sold right away, we were able to pickup our car in 1 business day. It was honestly the easiest car buying experience I have ever had. I highly recommend purchasing from Salerno Duane Inifiniti in Denville. David was the finance rep and he did a terrific job of explaining the contracts that we were signing. He also was very thorough with explaining the warranty information and other conditions of the purchase. I left the dealership in my new car feeling confident in my purchase because I know David covered everything and made sure my mind was at ease before I left. Danielle sat with my wife and I in our new car and went over every single feature and button in the car to make sure we knew all the options our car came with. She was thoughtful, insightful, and patient in her explanations. She saved me the time of have to read an entire manual with a 20 minute demo of what the car can do. She's even willing to repeat it as many times as necessary, all you have to do is show up at the dealership when you have questions about the cars functionality. Salerno Duane in Denville offers exceptional service by exceptionally well informed people for the ultimate car buying experience.

I keep coming back here

This is the third car I have purchased here and will be back for a 4th. Scott Kammerer took good care of me as did the folks in the past. Reason to come back is Walter and Allie in service. Raz also made the necessary final details of the deal to see it through. Scott will work for you and is very detail oriented and follows through until you are satisfied.Thanks again!!!

Fantasitic Sales and Customer Service of our QX60

This was our first Infiniti after being a Mercedes, BMW and Audi customer. We were reluctant at first going with a Japanese luxury. Travis Tighe our salesman was really great and continues to follow up with us on a regular basis. We had an issue with staining of the leather of the back seats from a friends cocktail dress on the way to a sweet 16. We were so upset since the vehicle was only three weeks old.Our salesman and service department really stepped up and had a leather specialist remove the stains since they were not able to do so. My wife absolutely loves the this Qx60 and I love the customer service of this dealership. Thank you Travis, Ashley in service and Walter service manger.Dr. Mario AgaliotisDr. Georgia Agaliotis

Outstanding!!!

Best dealer experience ever!!! The whole process was smooth, unlike other dealers we've purchased vehicles from. Our salesperson Scott was great......remembered every detail & was very knowledgable about our vehicle. A stress free buying experience from start to finish.Danielle went over every detail of our new truck with us, to make sure we knew how everything worked. Normally, after we buy a new car, I have to take time the next day to sit and go over it with my wife, but not this time!! I will be sure to recommend this dealership to all my friends and family!!!!

Choosing Salerno Duane Infiniti

From the first visit when I met Christian, he was very attentive and helpful but was never aggressive or pushy in his approach. After test driving a couple of cars, I was still unsure as to which model Infiniti I really wanted. He was very diligent in sending me a weekly e-mail update in terms of what models were available and always focused in on trying to help me find what I was looking for.Ultimately, I decided on a CPO 2014 Q50 and had casually mentioned in an e-mail the model/color I was looking for. He contacted me immediately as soon as the dealership got the CPO Q50s in, as the exact model and color I wanted was in. I had initially found the car in CT but it had a black interior and I wanted a wheat interior. They had exactly what I was looking for.Afterwards I came in to test drive and check out the car. Christian and his sales manager, Raz, matched the excellent price that I got at the CT Infiniti dealer without any haggling and also matched the trade-in price for my car. I was THRILLED! Afterwards I had a one hour new car orientation with Danielle, their customer service rep. All in all, I can't say enough about Christian and the Salerno Duane team....level of customer service, attentiveness, excellent and fair price, etc. And after the sale, Christian has and continues to follow up with me regarding my car experience.I love my CPO Q50 and am grateful for having had such an excellent experience.I would highly recommend this dealership and working with Christian Garcia! It is a pleasure!!

New car

Great overall experience and would highly recommend this dealer to my friends and family. They had the exact car I was looking for at the right price.

Excellent team at Salerno Infiniti

Very helpful and respectful experience buying a new Q50 at Salerno Infiniti. Process of buying car was very easy and car features were well explained. Would highly recommend.

Purchase Experience

During my visit to Salerno Duane Infiniti I had the pleasure of doing business with Mr. Travis Tighe. He was personable, professional and exceeded my expectations. I drove away in the car I specifically wanted when I sat down and Travis was able to get me to my target price. I would highly recommend Salerno Duane and Mr. Tighe's services.

Enjoyable Leasing Experience

This was the best car buying/leasing experience! Kevin was very down to earth and I never felt pressured by him. I was treated like I was the only customer they had the day I picked up my car. It was like I was getting the royal treatment. I would highly recommend Salerno Duane Infiniti of Denville. I am really happy with all the staff that helped me. They all made me feel comfortable and all were super friendly. Scott was very thorough when I picked up my car. Steven walked me through all the paperwork and did not rush through it. Danielle's hands-on tutorial was an added touch that I was not expecting.

Great dealership, excellent service!

Our experience at this dealership was great. We purchased a pre-owned 2012 Infiniti, the price was affordable and we received a very fair trade in value on our car. Travis, our salesman was extremely knowledgeable and everyone was very nice and professional. The newly purchased car required a new windshield wiper reservoir. We called service, made an appointment on a day that was convenient for us and the part was installed in a speedy manner while we waited. I would recommend this dealership for anyone looking for a new or used car.

Best deal

First truecar.com showed me Salerno as best price and I was searching in radius of 150 miles. Then Kevin contact me fast (he out bid other local to me dealer with lighting speed) with even better deal. At the end when I went to see him( 45 miles from my home) he gave me more lower deal what I expected. Hey money talks :). I highly recommend Kevin and Salerno. Great service friendly stuff, most of all I am happy with the car.

Great!

Fantastic experience! Would recommend them to anyone! Great service and very friendly environment. Terri was fantastic and we did not feel pressured like at different dealerships.

Awesome dealership

Pleasent buying experience. Very nice showroom and had my car ready to go when I went to pick it up. Loved the dealership will be going back at the end of my lease.

Bad Experience

This dealer advertised a 2007 Volvo S60 for 4500. and when I called to find out the details I was told by Raz it sold, then was told the price is 8999.Then was told they had problems with the internet site. The car he wants to sell me for 8999. is the exact same car he advertised for 4500. On the dealers car advertisement In the sellers notes it says "Our "No Gimmick" philosophy delivers the best possible car buying experience for our customers". For me this was Not a good experience at all. I am actively looking to buy a car but now will buy elsewhere.

First experience with Salerno Duane Infinity...

This is our first Infinity and our salesman, John Greenwald, definitely earned his keep dealing with us. He had to move a bunch of cars for us to get to the certified pre owned car that we wanted and did so pleasantly and professionally. I would definitely recommend seeing John at Salerno, you wont be disappointed..

Great cars & services from fantastic sales person

First time at Salerno & Duane InfinitiAnd i will go back for my next carAnd will recommend to my friendThank you Scott Kammerer

The best!

I had such a wonderful experience at Salerno Duane Infiniti. Dealing with Travis Tighe was even better. I felt like I had first class service all the way up to my follow up phone calls and texts asking if I needed anything weeks later! I always had unpleasant experiences buying cars but this time it makes me want to come back just to hang out!!! I highly recommend Travis to anyone. He truly was amazing.

Professional & Helpful

After several months of shopping for a new vehicle, I narrowed my choice down to a Q50. From the moment I reached out to Kevin via Edmunds.com and Truecar.com, I received prompt and informative responses via email. I explained to Kevin my dissapointment with another Infiniti dealer and he took the time to explain the details of the car and insisted that my wife and I test drove the vehicle once again. Pricing for the Q50 Premium w/ Navigation, was less than estimated on Edmunds and Truecar. The sales process was quick and efficient and Danielle the product specialist, took the time to explain all the details of the Q50's multimedia system. I definitely would recommend Salero-Duane and look forward to my next Infiniti purchase.

Wonderful buying experience

My 2004 Infiniti FX35 was totaled in an accident so I unexpectedly had to purchase a car. I knew I wanted the same car so I started shopping CPOs on the Internet. I contacted a few dealers, including the dealership I had previously purchased two vehicles at. But when I spoke with Betsy Starch at Salerno Duane Infiniti of Denville, I was immediately impressed by her knowledge, professionalism, friendliness and attentiveness to my needs. Following our first conversation, she immediately emailed me information and followed through on contacting me to ensure all my questions were answered. From the first day I went in to look at the vehicles to the day I picked up my car, Besty and the entire team at Salerno Duane were so accommodating and attentive and seemed to genuinely care that my experience was positive. There was a slight issue upon delivery of the vehicle, which was resolved immediately and handled very professionally. The entire team took an interest to ensure that my needs in resolving the matter were met beyond my satisfaction. The service department was involved with resolving this issue and I was equally impressed by their courtesy, attentiveness and professionalism. Unlike my experience with the previous dealership I purchased from, the service department was reachable via phone and actually returned my phone calls!I am so pleased with my experience and highly highly highly recommend this dealership and Betsy Starch. All any customer wants is to be treated with respect, dignity, and courtesy and this dealership not only met, but exceeded these expectations.

Great Car Buying Experience - No haggle, No Pressue

Scott and the entire team at Salerno Duane went out of their way to find the right car to fit my needs and within my budget. Scott made the entire buying experience easy and transparent. Everyone was friendly, helpful and made feel live a valued customer. I would highly recommend this dealership for your next purchase. I moved from a loyal BMW owner to a VERY happy Infiniti owner. I love my new Q50, it runs circles around my BMW 528i

Great buying experience

Kevin, Danielle, and the whole team made our buying process very pleasurable. We appreciated not only the efficient processes that the dealership had in place but the single best price quote that Kevin provided. Danielle was really great in assisting my technology challenged wife gain a better understanding of the car's new features.

Experience was good

Overall was good, had a few issue with miscommunication on financing/payment but they were addressed promptly. I had issues with registering for Infiniti Connections, dealer never took care of it.

Excellent and Stress Free Buying Experience

I purchased a QX70 through their Internet sales. I worked with Scott Kammerer who explained everything in detail. There were no surprises. I could have purchased my car at a dealership closer to home but ultimately ended up buying the car at Salerno Duane with no regrets. Customer Service is also excellent.

Total satisfaction

We recently purchased a 2012 Infiniti M37x from this dealership. We negotiated with Betsy Starch and agreed on a price that was fair to both parties. She was not a pushy sales person, and made our experience less stressful. In fact, her follow-p phone call prompted us to revisit the dealership and buy the car. Although the car was 'pre-owned', Betsy authorized some additional minor work to be done so that we were 100% satisfied with the car, and service. Parts were ordered, and within days, the parts were installed. We love the car, and will recommend this dealership, and especially our sales person, Betsy Starch!

Great Car Buying Experience At Salerno Duane of Denville

I recently purchased an Infiniti from Betsy Starch at Salerno Duane of Denville, Betsy was very helpful and knowledgeable. Throughout the process she never made me feel pressured and was always prepared. This made the process very quick and enjoyable. I would absolutely recommend Betsy and Salerno Duane to anyone interested in buying a car.ggille

Very happy with my 3rd Infiniti purchase from Salerno Duane

Out of the 4 new cars I've ever purchased (all leased), 3 have been Infinitis, and all from Salerno Duane Infiniti. My first new car lease ever was with Nissan, and since then I upgraded to 2 G-sedans ('08 G35x and '12 G37x), and most recently to a 2015 Q50 AWD Premium w/Nav. So I'm definitely an Infiniti-guy at this point, but as this is about reviewing the dealer, my main point is that I've been doing business with Salerno Duane Infiniti for now 3 consecutive vehicles, since 2008. In that time, I also worked with 3 different salesmen. The same one helped me with my first 2 vehicles from them, and when I found out he was no longer with Salerno Duane Infiniti I was honestly a bit anxious because in that time we had developed a great professional rapport and I was truly worried about what my experience would be like moving forward with any other salesmen there.. To me, it's not just about the deal, it's about the WAY people do business.. Long story short, my worries were put to rest when I met and spoke with the two gentlemen who'd be working with me moving forward - Kevin Tonero and Scott Kammerer. These guys are both first class, professional, honest, have integrity, were a pleasure to work with, and I'm looking forward to the next time we get to do business again in the future. I think it's safe to say you'll receive the same level of care and service from any of their team. Oh and btw, I guess it's also worth mentioning: I've always gotten just the BEST deals with Salerno Duane Infiniti, and the deal on my new Q50 was no exception! Also, the dealership itself is clean, feels inviting, and there's a relaxed, professional atmosphere... you don't feel like there are 50 different salesmen scurrying all around the place just waiting to pounce on you.. (if you know what I mean). If you're ever in the market for an Infiniti, you should absolutely check these guys out!

Great Overall Experience

I worked with Scott Kammerer to get into a new Q50, which was my first lease/luxury car. I was well taken care of from the first appointment, all the way through to delivery. Scott did a great job of answering all my questions and providing me with information in terms of my options in an expedient fashion. I also found him to be very transparent in terms of explanations relative to costs and incentives. Overall service and experience at Salerno Duane was great, and would recommend to anyone.

Great Service and Experience!

I leased an Infiniti Q50 premium. I found the service and experience to be top notch. I don't buy or lease a car that often, so I don't always look forward to going to a typical car dealership. But this is not a typical dealership. It knows how to treat customers. I'm talking from start to finish.My salesperson Scott K. was great, helpful, responsive to questions and emails, professional, polite and willing to go out of his way to find out information on the car you are interested in. I actually wasn't sure on the options and colors I wanted (they all looked great). Scott showed me many different cars with the different trims and colors to help me decide. We also test drove a few to see how the different features perform. I would go back to this dealership in a heartbeat when it comes time for a new car again. 100% recommended.I just want to point out too that when we finally were ready to take the car home, there was an associate to sit in the car and walk us through all of the features of the car. It was very helpful being there is so much technology in cars nowadays. The Q50 especially.

Leased a new Infiniti Q50

I previously had leased from Duane-Salerno (Denville NJ). and was pleased with the experience.As a returning customer I was treated like royalty and got a deal that beat all other deals advertised in the area.

First experience Leasing and it was effortless

After owning cars in the past, this was my first experience leasing a car and Betsy Starch made it effortless. She answered all of my questions and gave me all of the options to make the best decision for my situation. I would certainyl recommend Betsy and Salerno Duane Infiniti to anyone in the market for a great car and a terrific buying experience.

Betsy Starch is a doll. :)

Betsy Starch is a doll. I drove from PA to possibly purchase the "First Car" for my son. We found the ad for a BMW 530 on cars.com. The car was just what we were looking for. She was a pleasure to deal with. Very friendly My son loves his BMW..

Nice Experience!

My salesman were great. They know the importance each and every customer.I had very good experience. I liked the way they ask customer about their requirement and budget especially Louis and Betsy. I had good negotiation on price. Visit Salerno and ask for this two people.But at same time I had bad experience with customer relations manager. He was talking too much.

Great Experience!

Everyone I dealt with at Salerno Duane Infiniti was very nice. It took me only a few hours and a total of 3 phone calls to lease a car that I knew that I wanted before I walked in the door. Working with Scott was a real pleasure. He was knowledgeable, informative and gave me a great deal! I definitely recommend Scott, the service and dealership.~Eddie

This is a amazing luxury car

Great stuff. Very helpful.Sales employee(s) will knows what your requirements and he will try to work according to that. Great experience. Own one and you'll understand -- INFINITI

New car

My salesman and finance were great and cared. Took the time and made sure I was happy and my experience was enjoyable. I would tell others to come here because they care.

Excellent Experience

It was a pleasure to work with Scott Kammerer and everyone at Salerno Duane Infiniti. The process of leasing a car was easy, quick, painless and pressure free. I have to give a big THANK YOU to Scott and everyone there.

Professional & Courteous Experience

This was my fourth delivery of an Infinity vehicle at Salerno Duane. Each experience has been an easy no pressure event. Everyone I have dealt with was professional, knowledgeable and courteous. It was a relaxed experience rather stressful. Scott handled the vehicle selection process, Steven handled the financial piece and Danielle got me up an running with the basic technology. Each of these individuals were great to work with.I would guess that since this is my fourth event at the dealership, that I am more than impressed with every aspect of obtaining a vehicle from Salerno Duane.

Honest, Transparent & No-pressure Salesmanship

Indeed, my wife and I were totally taken by surprise by Scott at this Infiniti dealership for all the help he had extended to us during the time when we were debating and searching for the right vehicle for our family. Scott was extremely patient, and accommodating while we were struggling with what we really wanted in our new car versus what we could afford in our new car for the family. We liked his plain, simple, and honest approach. Being a customer advocate, Scott tried sincerely to identify all sorts of ways and bundled them up for us to ultimately afford the car that we want, not to mention those cost saving ideas that we normally wouldnt know. We felt that he has really looked out for our interests while he exhibited a high degree of professionalism in his line of business. We had come with the expectation that Salerno-Duane would simply be another highway car sales operation, but ended up leaving with our new car at the end with satisfaction that we could not hide from the smiles on our faces. We deeply appreciated the feeling of being treated like family by Scott. I will certainly refer my friends and family, and recommend anyone who are interested in an Infiniti to Scott. The picture of Scotts 3-year daughter on his desk reminded us of our 3-year old in our own family. He understands what a growing family needs. Perhaps Scott wouldnt join us for a family dinner, but we thought at the least we could post our experience dealing with Scott at Salerno-Duane Infiniti to offer him a little bragging right from us. A big, Thanks to Scott from my wife, me and our little guy who also visited Salerno-Duane and welcome by Scott.

Great experience

John Greenwald and the entire staff was friendly and professional I was happy to lease again with u folks!! I would definitely recommend you to a friend!

Dealer survey

I found Salerno Duane infinite to be professional, fair and curtious. My salesperson was knowledgeable as well as the financial manager. I would recommend them highly.

Terrific Experience!

Recently leased a QX60 from Salerno Duane Infiniti & really had a great experience dealing with everyone especially the sales person, Corey Underhill, who was very patient with me and not try to sell me the car "today". He kept on following up with me very professionally without being too pushy. I really enjoyed dealing with this dealership & highly recommend it.

Excellent dealership with great service

I have bought multiple cars from this dealer. The cars are great, dealer service is excellent and Travis is a great employee from whom to buy a car. He knows the cars and is reliable. He also values your time which is a plus as buying a car can be an experience that you would rather not have.

True car representive

I had an awesome experience; from the initial phone call to driving off the lot in my brand new QX70. Kevin was personable, professional and knowledgeable. He is a true assert to your orginazation.

Excellent car buying experience

Scott Kammerer made my car buying experience at Salerno Duane Infiniti an excellent experience. Scott was very transparent with all pricing information, including available rebates. Definitely plan on going directly to Scott next time I need my next car.

Best experience ever with a dealership and a salesman

When I first contacted infinity I never thought that I would get the salesman of the year in my eyes , Scott Kammerer worked so hard and effortlessly to get us into our first infinity. I didn't think that I would be back to infinity so soon only eight months later, having been in an accident that totaled my first one... Scott Kammerer made my experience with infinity and the car one that I will be talking about forever .., I love my car!!! I love the dealership , and I love the employees !!

" Two Thumbs Up In Sales And Service "

I will have to say that our first lease experience with Salerno Duane Infinity was great! Our salesman Scott Kammerer was the best! he has a lot of knowledge about the cars and helped us to decide what was the best car for our needs. The lease for our car could not of gone any easier and he answered all our questions that we had about the lease and the car. I"m sure all the salesman at Salerno Duane Infinity are great and very helpful but Scott Kammerer is our guy. I also have a Nissan 370Z NISMO and I will have all my service done at Salerno Duane Infinity. The service here is the BEST! ROCK ON!

Great cat buying experience

My experience was great at Salerno Infiniti and Kevin gave me a straight forward price with no hidden fees, extra costs, etc. They were all very nice and knowledgeable and have great customer service. After we agreed on the price of the car and trade in we went for a test drive and Kevin did not rush me at all and explained most of the car features.I was dealing with Fette Infiniti in Clifton and they were not nice at all, ther internet manager was very arrogant. I am glad I switched to Salerno Infiniti I am very happy with my new Q50s!!

Great New Car Lease Experience

Leased my Infiniti through Scott Kammerer and one of the best and easiest lease deals I have ever been through. Scott was straight forward, gave me answers to every thing I asked and did not play the usual car salesman games. He gave me a great deal and blew away the competition with no price games or last minute changes. Scott also took the time to give me detailed information when I took delivery of the car. I also dealt with Kevin Tonero which was also a pleasant experience. You can't go wrong with Scott and Salerno Duane.

Complete Excellence in Customer Service, Knowledge, Honesty

I've been leasing/buying cars for 20 years and hands down had the best car buying experience of my life with Scott Kammerer! Scott's attention to detail, understanding my needs made the whole process seamless. I love the Infiniti brand and vehicle and have no reason to ever shop anywhere else outside of Salerno-Duane. Scott not only sold me my QX60, but he earned a customer for many years to come. I did so much homework prior to my visit, yet Scott was still able to deliver new info to me I didnt even know about the vehicle. My only negative comment is I bought the car for myself but my wife loves it so much she's drives it more than I do.

My go-to dealership is Salerno Duane

I have been leasing cars for 25 years, and I am now on car # 4 with just Salerno Duane! The service department is wonderful, and I get full attention when it comes to making appointments, getting loaners and timely service, always with a smile. My salesman, Scott Kammerer, is a down to earth guy who knows exactly how to make me happy. The right model, the right price and if it's not in stock he finds me what I want. He is always there for me if I have questions, and with the complexity of these new apps and functions on my dashboard, good thing Scott is there for me!

The best car-lease experience I've ever had

Hands down, Scott Kammerer and all the great folks at Infiniti of Denvile are the best out there. Upfront he gave me an exceptional, no-haggle deal on my Q50. And no one ever pressured me to add on any "options" I didn't want/need. Scott and team provided me with a truly exceptional experience. I highly recommend him if you're looking for a great deal on a vehicle you'll love.

Scott Kammerer is awesome!

Scott Kammerer is super supportive, helpful and resourceful, patient, and is always focused on what it takes to satisfy the customer. He helped me make the right choice, and scoured the market for the color I wanted, and went into details with me on buy vs lease financing.

Great Responsiveness and Pricing, Service Excellent Also

They were able to match the best price I could find. Scott Kammerer was very responsive and the service center (Ashly Zeek) has been top notch. FX37 Vehicle has been flawless.

Seamless lease return and new negotiations

My recent first lease return and new lease negotiation was by far one of the best Car experiences I have had. My sales rep, Scott Kammerer was professional and personable. He has a very low key,calm manner. I was able to negotiate a great deal, one I was exctatic about. I'm loving my new Q40.Thanks Scott!

Best car purchase experience ever

I must have bought about 12 cars in my 18 years of having my driver's license and this dealership is by far the best experience I had. Scott was the most honest sales person I ever dealt with and very knowledgeable about the car brand. I plan on buying many cars from Scott at this dealership in the future.

Q50 Infinity Car

Scott was extremely responsive and knowledgeable on each vehicle. He helped find a best fit car that met my budget and suited my needs. Communication was great...... I would highly recommend !!Thxs !Gino

Infiniti of Denville and Scott were Excellent

Everything about Infiniti of Denville is top knotch.We have leased two vehicles and will again. Scott Kammerer helped us lease a QX65 and we love it. All transactions were prompt and flawless. Scott was very responsive to our needs and questions and made everything very easy for us!

Great sales experience

Purchasing, financing, and pickup/orientation for my new car were efficiently and pleasantly handled. This is my second car from Salerno Duane Infiniti, and hopefully it won't be my last!

Simple and Smooth

Got the car I wanted at a reasonable price. No additional charges etc. Went through the entire purchase in one day.Having more colors for the cars will make for even better sales.

Awesome car buying experience everything went smooth

Everything was great from getting the best possible number to taking delivery of the vehicle I highly recommend buying your next vehicle from this dealer

Great sales

We got everything we wanted and everything we were promised. Would go back in a heart beat to buy again from Scott and Salerno Duane

Easy Experience

The return and new lease of my g37x was very easy. Scott and the team made it a painless and enjoyable experience. I would recommend them to my friends.

His wife has him trained very well.

In all seriousness, it was a pleasure to work with Scott. He listened to me and what I was looking for rather than him telling me what he is willing to give me for the money I want to spend. He is very sincere and did not try to oversell me anything. He is gracious in manner and there was no pressure. He is definitely not the stereotypical car salesman. I would definitely do business with Scott again. Highly recommend him.

It was a snap buying process

Scott and the gang were great with helping pick a car that met our needs. Financial negotiations were a snap. We love our QX60 and the folks in service are as nice as can be

Great service!

Scott made the car buying experience a breeze. He was knowledgable and not aggressive as many people often experience when buying a new car. The new SUV drives very nice and one of the most comfortable cars we've owned. I highly recommend Infinity QX60 and Salerno dealership.

Not hard sell - continued customer service

This is my second infinity and I love it. I found that Scott was not the typical car dealer with the hard pressure sell. I knew what I wanted and what I was willing to pay for a lease - and he worked with me and although I was there with my husband, the car was for me and he focused on my needs, expectations etc. After I brought the car home i had a number of questions and he always called me back quickly and was more than willing to continue his support. My lease is coming up while I will still look around to ensure I am getting the best deal and service for my next car, if it is an Infinity I trust that Scott and the team will take care of what I need and make the experience easy and provide me with the best value for my money,

fantastic experience

i recently bought a certified pre-owned g37x. I worked with Corey through the whole process, he was responsive, professional and fair. He made the experience so easy.

Great Experience!

Travis has been truly exceptional helping us with our purchase of QX60. We felt comfortable making the decision to go with the car we want and the price offered as he made everything clear and transparent to us from start to finish. And that test drive was definitely helpful. It's only been a month but I've already taken the car on 2 long trips and it felt great as if I were still test driving it! Very nice grip on a bending and winding roads. I've previously leased and bought a few cars but this tops the list with buying experience! Finance went very smooth with Steven as far as the adds-on of which I was usually dreadful. No pressure there and no pressure anywhere at all!Thanks, Travis for all you help and patience!

Pre-Owned G37x

I was looking for a pre-owned Infiniti G37x in great condition and found exactly that. I received excellent service and a great price with fair trade-in value. The sales rep, Raz Pomar, was friendly, courteous and very knowledgeable. All in all a great experience. Thank you.

New car buying experience

I had an excellent experience dealing with Travis Tighe, the sales rep, when I contacted Salerno Infiniti to explore the possibility of leasing a new Q50. I was considering a BMW 335i and was making a comparative analysis. Travis was extremely helpful in providing a detailed comparative analysis of the two cars. He was very professional and patient in describing the new features of the Q50. He also provided me with a detailed report of the two cars by email. This was very helpful in making my decision.In addition, the negotiating procedure went very well. I had got what I considered and attractive lease offer the last time I leased a car from Salerno. This time, I was also very satisfied with the terms and conditions of the lease as well as the selection and features of the car I selected. The whole process was seamless and painless.I highly recommend dealing with Travis if you are interested in a new Infiniti.

Nice seamless car buying experience...

From my initial email inquiry to driving off in my new infiniti, everyone at Duane Salerno Infiniti was nothing less than excellent. Salesperson Corey was very quick responding to my emails and setting up appointments convenient for my schedule. He was very professional and knowledgeable on the particular vehicle I was interested in and answered all the questions I had. The negotiation process and filling out of all the required paperwork was also much more seamless than any previous car buying experience. I would highly recommend this dealership to all friends and family and will continue driving Infiniti vehicles as I have for over 15 years.

Great selection with good salespeople who treat you right

I dealt with Salerno Duane when in my hunt to purchase a 2011 G37x. I was treated with the utmost respect and professionalism throughout the whole process, and they were very accommodating to my needs.

Awesome

Had an Awesome experience at Infiniti Denville. Bernardo Amster is the Man to see. He can get you into a car painless, no BS, no sugarcoat, just straight foward and to the point.

My recent purchase

my recent purchase was a real relaxed and positive experience. I knew what I wanted and how much I was able to spend and sat and reviewed all of my options before test driving. Betsy was patient and knowledgable and made the process so easy. She and all of the staff were so friendly and welcoming. I recommend this dealership and Betsy Starch to anyone who is looking for a great car (I got the Infiniti G37) and a sales representative with personality and expertise who truly demonstrates the meaning of excellent service!

Friendly, professional dealership

I'm very happy with my car and the buying experience at Salerno Duane Infiniti. Travis is knowledgeable about the cars he sells and very enthusiastic

Terrific experience!

My wife and I walked into the dealership, where a friendly receptionist pointed us to the type of vehicle we were interested in on the show room floor. As I was getting acquainted with the vehicle, a very friendly and smiling salesperson, Bernardo, came over an introduced himself and asked if I had any questions. Bernardo is a very friendly, kind, and patient gentleman, and really made our car buying experience pleasant and fun. He had excellent knowledge about the vehicle, its capabilities, options, and features. He is an outstanding professional, who took a personal interest in getting to know us and find out just what we were looking for in a vehicle, and went above and beyond what one typically expects. It was an outstanding purchase experience!

Excellent

I had a great experience at this dealer. salesperson was very attentive. The people there are very polite and will do they're very best to get you the car you want at a very good price. I recommend this dealer.

Had a great experience

So I walked into the dealership and was introduced to Bernardo right away he came over to me with a big smile on his face and help me and assured me with everything I needed to know about the car.this was my first time leasing and he went over everything with me, he even gave me his personal cell phone which I was able to call at night if I had any questions with the paperwork or just general questions that I had about leasing a car. I highly recommend him to anyone that wants a trusted and caring salesman. He went above and beyond.

D.Drew - Car Purchase Feedback

My experience at Salerno was pleasant, the only hick-up that I experienced was I informed that the car that I purchased had the navigation feature which was very important to me and it didn't have it. Unfortunately, I did not realize this until after I picked up my vehicle and was going through familiarizing myself with all of the features. As a result the one recommendation that I would make would be to make sure your sales associates review the features of the vehicle while you are in fact in the car.

Outstanding customer experience, great staff.

Very satisfied with my experience at Salerno Duane Infiniti. Scott Kammerer was very helpful trading my car in and getting me into a brand new Q50S. With Scott's professionalism, I would highly recommend him to anyone who is interested in purchasing a car.

Professionalism

This was my first infiniti so I had alot of questions. Scott was patient and professional and provided a unique perspective when purchasing an automobile. In addition, when i came back for follow up service Scott and the Salerno team were there to meet my needs. I would highly recommend this dealership and Scott specifically when considering an automobile purchase.

Warranty service/. Tire vibration

I left another Bergen County Infiniti dealership because their customer service was horrible. The people here, specifically Ashley and Walter are fantastic. Good experience all around. I would come back anytime. Thanks

Great experience

I recently purchased a pre owned vehicle from Bernardo Amster. Bernardo was professional, kind, fair and helpful. I truly appreciated that there was no pressure. The process was quick and overall a great experience!

Great service

Great customer service! Bernardo Amster was very helpful. Will refer more people to him. Also the delarship has great environment. So far loved my QX60. It's great!

Outstanding service and staff!!

My husband and I bought our Infinity FX35 and G35 from Salerno. We have been bringing our cars to their service department since they were new (10 years and 9 years ago respectively). We have always been treated with courtesy and respect from the Service Manager to the car washers. No matter what the problem, it was corrected expertly! All the service staff is courteous and professional, however Ms. Allie Hoffman is efficiency personified. She goes above and beyond to accommodate our requests. She is a real asset to Salerno. We will continue to bring our cars to Salerno for service as we don't think anyone can top them for expertise in repairs or customer service. When we replace our cars you can be sure we will buy them from Salerno. We love our cars but our decision to replace them with your cars is in large part because of our experience with Salerno's service department.

Great guy, great car, great experience

Great guy. He is professional and very funny and outgoing. Helped me understand my financial situation and worked with me to get into the car of my dreams. I appreciate everything he did for me, and he will be the reason I will be back to the dealership for my next car. Thank you Kevin!

Great experience

Recently visited Salerno Duane and had a great experience with Kevin! He was kind, courteous, and an overall great guy. He was funny and easy to talk to and made the whole process great! Would Definatly recommend Kevin and this dealership!

Outstanding experience!

I just leased my eighth Infiniti from this dealership--that should say it all. From sales to service, my experiences have all been positive. My my recent car, a Q70, I worked with Kevin and Raz. Both were terrific--very helpful and knowledgeable, no pressure. Allie in service is always helpful and pleasant. I can't say enough good things about this dealership and the brand.

Hassle free. No pressure tactics.

Scott Kammerer. That's it. You want a car at a good price with no hassle? See Scott. Best experience at a car dealer ever. I drove an hour from Staten Island. Well worth my trip.

REFUND PROCESS

The customer service was vey great but they don't provide enough information or should I say accurate? After I explained my credit situation, the salesperson told me that they have no problm with my credit score issue; the reason I mention the situatio before because it doesn't look good after running the credit, you get rejected. But sales person said no problem with the deal as long I am making enough money and can prove it. But after running the credit they rejected my application because I have a lease with Mazda(which I already mentioned). Since I was determined to buy the car, I made a deposit to hold the car and my application got rejected on March 9th; its been 10 days, I still didn't get my refund and I tried to get in touch with Kevin couple times but I got in touch with him just once. I really hate to make calls or shoot email when a company like this should do the processing as fast as possible butalas to my surprise they were quick to took the money out of my account but not showing any interest to give it back. I am 26, I have my whole life ahead and local from New Jersey; the treatment I received from this place helped me to decide not to go back there when I will start car shopping by end of this summer.

great experience with Kevin

Best ever experience buying a new car. Kevin is very professional, and pleasent to work with. Everything you would expect from a luxury brand. I would highly recommend Kevin and Infiniti of Deville.

Hassle Free Dealership

I have leased 3 Infiniti's from Salerno Duane Infiniti in Denville, NJ and continue to return to this dealership for their professionalism, outstanding customer service and knowledgeable staff. I highly recommend Louis Alvarez in the Sales Department, Steven Walder, Business Manager and Allie Hoffman in the Service Department. Louis is very knowledgeable about the Infiniti product and provides quality customer service, timely follow-up, and works tirelessly to get the customer the best deal with no pressure. He is personable, conscientious and makes the leasing experience pleasant and seamless.Steven is warm, knowledgeable, efficient and detailed in explaining the financial aspect of the lease agreement. I really enjoy meeting with him.Allie is always willing to accommodate the customer based on their availability. She has excellent follow-up, thoroughly explains the service issues and is very knowledgeable about the Infiniti product. She is warm and friendly and has played an integral role in my decision to continue leasing my third Infiniti. Adel M

No hassle dealership

Just picked up our 2nd Infiniti. The sales & negotiation experience were painless! No pressure at all. Travis Tighe was very polite, professional and eager to help us get the car we wanted. Nice showroom and great waiting lounge too.

Team effort at this dealership

I recently leased an Infiniti Q70. My sales rep, Travis Tighe, did a great job in explaining all the features of the car, conducting a test drive, and finding exactly the car I wanted. The sales manager was involved to help get me exactly what I was looking for at a very fair price. This is the 3rd Infiniti I have purchased or leased from Salerno Duane. Delivery was also handled very well - walking me through the paperwork and then explaining and demonstrating all the features of the vehicle. Very well done. I would definitely recommend the Infiniti automobiles and this dealership. I have always been pleased with the service department.

An extremely pleasant experience!

I recently purchased a certified pre-owned 2011 Infiniti G25X from Salerno-Duane of Denville, NJ.Having purchased cars from various manufacturers/dealerships in the past I walked into Duane-Salerno anticipating arm-wrestling high-pressure sales tactics. Boy, was I wrong! Betsy Starch, the sales rep I met with, came across as a warm and welcoming professional eager to answer all of my concerns about buying a CPO automobile (my first). She was a delight to do business with from initial discussion to delivery hand-off. I also had occasion to resolve a small service issue and had an equally satisfactory experience with Service Mgr. Walter Frimberger and Service Coordinator Ashly Zeek.I am now an unofficial Duane-Salerno cheerleader!!Bob KulinskiMorristown, NJ

Ask for Travis

This is the fourth car I've purchased from Salerno Duane and the experience is always great. My old sales rep left and this was my first time working with Travis Tighe. He was fair, direct, gave me a good price and most importantly did not waste my time.

Would absolutely recommend

I shopped at several different Infiniti dealers and was extremely impressed by the friendly, down to earth service I received at Salerno Duane. They offered me the best price and were the most transparent of all the dealers. Everyone I dealt with was friendly and tried to ensure a great buying experience. I would absolutely recommend this dealership. I worked with Scott Kammerer and several others.

Best car buying purchase i have ever made.

If you live within this dealerships area do yourself a favor and go there ,don't go anywhere else to purchase a car. The used car sales manager RAZ was the best, he took care of all my issues i had, and i had a lot of them, he was great. We love our G37 vert. Thanks to everyone at the dealership who made our purchase the best one ever.

Enjoyable experience. Would recommend.

I would highly recommend! Travis was my sales person. I feel I was given a fair price and the experience was enjoyable. I bought my G47x in Oct 2014 and I have already received 3 calls from Travis personally checking that there were no issues and that I am enjoying my purchase. Don't hesitate to go there.

Fantastic!!!

Would highly recommend! Went to several dealers before I settled on Salerno Duanne Infiniti. I immediately liked Travis, my sales person. There wasn't the normal fake haggling that often accompanies a car purchase. It was straight forward and honest. Don't hesitate to go there.

New Q50

I recently purchased a new Q50 from Scott Kammerer. When I started the shopping process Scott was able to work with me to find the perfect car. I didnt think I was going to be able to afford a Q50 but Scott did some research and found out my company was part of a Infiniti VPP program that help lower the price drastically. He was also the only salesman I worked with who was very responsive over email. Overall this was the most painless car shopping experience I ever had. I'm looking forward to working with him again when my wife needs a car as well.

Effortless and Enriching Experience- QX80

It does not get better than this. I just moved back to the USA after two years in Switzerland. Had an urgent need for a large vehicle. Came to Duane Salerno Infiniti as was about to buy the vehicle before I was shipped overseas. I met Kevin and he provided an unbiased, objective assessment of my needs and recommended 2 vehicles . I netted out on the QX80. After the initial meeting all my dealings were on e mail and phone. Kevin located the EXACT colour an spec of vehicle I wanted, had it shipped and stored for 5 weeks, while I went back to Switzerland. The second back in the US we arrived at Duane Salerno and received the vehicle. John provided a great concierge service walk through of the vehicle. Amazing professionals, customer centric to fault and I cannot thank them enough at Duane Salerno. Kevin is the best sales executive when it comes to dealing with your vehicle needs. I highly recommend Duane Salerno and Kevin.

WOW Service!

Getting the car was so easy and fast.The new car was delivered to my house and the old car was picked-up.Thank you!

Great Service Top to Bottom!

Visited Salerno Duane Infiniti of Denville couple of Saturdays ago and walked out leasing a 2014 Q60 in 1 hour. Terry Flaten (Sales Rep) was fantastic in getting us a great deal and made the process seamless. Davild Kasiner located the car quickly and had it ready for pickup in 2 days. The paperwork was effortless and we thank Salerno Duane Infiniti of Denville for great service from top to bottom. We highly recommend them.

A Great Car Shopping Experience!!

I recently visited with Kevin Tonero at Salerno Duane Infiniti, Denville.What a great experience car shopping with Kevin, He was professional & courteous and made my car shopping experience stress free. I recommend Kevin for your Infiniti purchase!!Beverly, Florham Park,NJ

Do not recommend this dealer for service

I used Salerno Duane Infiniti to service my vehicle 3 separate times. Despite difficulty in navigating their contact process, I did actually get them to work on the car. The experiences I had were increasingly poor, with the final one being sufficiently bad that it has made me decide to not go back to them. This is unfortunate, since it will mean I am very unlikely to buy an Infiniti again and will have to get my service elsewhere for the rest of the life of this vehicle. On the other hand it is fortunate, in that it has made me find a better and less expensive service option. Their approach to scheduling a service appointment is to assign you a contact person and have you work with that individual. They actually have several people in house, but contacting them is problematic. In the numerous times I called to speak with service, I did not once directly reach a person. The system consistently directed me through the automated voice response system and eventually got me to a place where it asked me which of the 4 people on the service team I want to leave a message for. When they called back it was generally at a time that was inconvenient for me to answer the phone. Eventually, I determined I had to drop whatever else I was doing and answer it anyway, since calling them back always led to the answering system and another call at an inconvenient time. I bought the car at the Infiniti dealership in Ann Arbor, Michigan and had my initial experience with service there. I had uniformly good to excellent experiences in Michigan. Salerno Duane gives you an opportunity to rate the service. I rated them poorly the first time, reflecting my frustration with making my appointment. My reward for the feedback was 4 phone calls all asking me the same questions and trying to assure me they would do better. By the third call I was tired of speaking with them. The same thing happened after the second service. My third and final interaction with them, they did not provide a formal opportunity to feedback. Perhaps they had decided by then that they did not want to hear from me. Instead I sent an e-mail in to e-mail address they provided to explain:1.They seemed to be unable to get what I asked them to do2.They did not keep me informed about the progress of my service3.They did not address the issues I brought the vehicle in forI took it in, because there was a slow leak in the front tires, I had an issue with the battery that I had needed to use the booster cables to get the car started and so I wanted to be sure there wasnt a bigger problem, and to get an oil change. About 15 minutes into the time I spent in the waiting room, Hector came out to ask if I wanted an oil change. After 1 hour and 15 minutes spent in the waiting room, I went out to ask what was happening. I was told they were still working on the battery. They had decided to put it on a charger after testing it. It apparently was still in good shape, but they felt the charge was the surest way to make sure it was good. That was probably a good decision. It would have been a better decision if they had spent a couple of minutes to actually tell me what they were doing and that it was going to take a while. After another 15 minutes, it was done and I was able to leave. Unfortunately they did not address the issue with the front tires. A week later, I needed to pump the tires up again as my warning light had come on (again). I sent an e-mail to the service manager (Walter Frimberger) and then heard nothing from them. I called to see if they had received my message and got no information. When I received an e-mail from Walter about something else I replied to it to ask if they had received my original message. He replied to that message to say, yes they had got the message and that they had discussed it internally. I guess they had also decided to ignore me from then on because without my following up I would not have heard from them. The issue with the tires required a visit to another service center, where they removed the tires, cleaned out the rims and applied a new sealant and re-installed the tires. It was not a difficult job, but it did need to be done. I would have not been upset with Salerno Duane if things had been handled differently. First, if they could have figured out a way for me to contact them to schedule things that did not create such frustration and take so long. Second, if they had a process for actually knowing what you asked them to do and then did it. Third, if they had acknowledged that they had thoroughly screwed things up and then put some effort into correcting things. For example, an offer to come and get the vehicle and correct the problem they had not addressed when I brought the vehicle to them would have satisfied me. Instead, they seem to have decided to ignore me and hope I would go away. They partially succeeded in that. I will not go back for service, nor will my next vehicle purchase be from them. I will however share my experiences with others to make people aware that they should not expect the premium service usually available at premium vehicle dealers. The service offered by Salerno Duane does not come anywhere close to what you should expect from a high end dealer. It does not even achieve a level you should expect from any dealer. I am now going to a local independent mechanic, and feel I am likely to get much better service for a fraction of the price.

The Best

I had to take my G37 in two days in a row to address a squeak I was hearing in my engine. The first day- the service department fixed something I didn't even know was wrong and didn't take a dime of my money. After realizing the squeak was still hanging around, I took it back to the dealership and within 5 minutes the service manager Walter offered to come for a ride so I can show him my problem. He noticed it as well and told me it would be no issue at all. Fast forward another 20 minutes and the gentleman Walter is handing my keys back, problem completely addressed, AND AGAIN DIDN'T CHARGE ME A CENT! I've spent a couple hundred dollars on minor issues and maintenance with them so it felt great to know that a simple fix wouldn't cost me $100+ in labor just to put the thing up in the air. They were eager to help, clearly had my interest in mind when they took time to help me two days in a row and were friendly the whole way- even to a customer who did NOT purchase there! I have no reason to think I was treated any differently than is the extremely high standard at Salerno Duane Infiniti. These guys are the REAL DEAL! As someone with experience in auto and service sales, I couldn't ask for better circumstances. Thank you to the service department and Walter especially.

Superlative experience - really good dealership!

Thank you to the entire team for getting the collision assist system fixed. Great staff, super customer service, prompt action and a pleasure to interact with. I am glad we bought our Infiniti from this dealership vs other ones.

Carl & Maggie " Very satisfied customers "

Our experience was very pleasurable and all the people at Infinity were very nice and professional especially Scott and Steven Walder who made everything nice and easy. I would would recommend this dealership to anyone. "Two thumbs up"

Wonderful experience