Salerno Duane Ford

Never buy again at Salerno

Bob's initial proposal was not translated to the Credit Manager as we agreed. Be careful. Don't assume Bob has made sure his proposal was correctly written in the final contract.Additionally, my plates were to be transferred. This did not happen. Bob's excuse was that the "office" got it wrong.Bob simply does not represent your best interest."Let the buyer beware"Joe

Fantastic Ford Focus

Mr. Montgomery was very helpful, knowledgeable, and friendly! He helped my parents and me find the perfect car for me. He gave great customer service and helped make buying a car very easy!!

Great experience

From start to finish, the process was quick and painless. Bob was great and efficient, ensuring all of our needs were met. Any promise he made, he followed through on. Will definitely return if we need another vehicle!

Great!

This was the first dealership that the sales people was not all over me. My sales man was Bob Cerza, when I needed questions answered he provided me with all the information I needed, he worked out prices and setting up vehicle with some of the functions it has. Definitely reccomend this place.

Amazing Customer Experience

I was shopping around for an family van. After watching the TV adds on the 2017 Chrysler Pacifica, I went to the same dealership where I bought my first car. Here I was greeted by a very friendly guy called John Cola. He showed me the van and answered all my questions. Since I didn't have time to do a test drive, we agreed to meet on the following day. I did the test drive with John and we talked about a really good deal that Salerno Duane was offering. John was very patient and showed me all the different options. Each Chrysler Pacifica in the deal came with a different package. John advise me on what package was best for me and my lifestyle. Long story short, it was getting late and I wanted to close on the deal on that day due to my hectic schedule. John and the Finance Manager, Andreas were very accommodating and stayed after business hours to close the deal with me and I left with my new Chrysler Pacifica. John really went though hoops to make it happen and have me leave with my new car. At that time, most of the staff was left so John had to multi task (i.e. get out the exact van I wanted from the lot, fill up the tank, etc.). I've had many buying experiences and I have never met someone as committed as John. He's really focused on the customer and I wouldn't hesitate to do business with him in the future.

Amazing Customer Service

I was shopping around for an family van. After watching the TV adds on the 2017 Chrysler Pacifica, I went to the same dealership where I bought my first car. Here I was greeted by a very friendly guy called John Cola. He showed me the van and answered all my questions. Since I didn't have time to do a test drive, we agreed to meet on the following day. I did the test drive with John and we talked about a really good deal that Salerno Duane was offering. John was very patient and showed me all the different options. Each Chrysler Pacifica in the deal came with a different package. John advise me on what package was best for me and my lifestyle. Long story short, it was getting late and I wanted to close on the deal on that day due to my hectic schedule. John and the Finance Manager, Andreas were very accommodating and stayed after business hours to close the deal with me and I left with my new Chrysler Pacifica. John really went though hoops to make it happen and have me leave with my new car. At that time, most of the staff was left so John had to multi task (i.e. get out the exact van I wanted from the lot, fill up the tank, etc.). I've had many buying experiences and I have never met someone as committed as John. He's really focused on the customer and I wouldn't hesitate to do business with him in the future.

Worry Free - Relaxed and confident

I worked with Bob Cerza at the Summit Ford Dealership. Because of his professionalism, and great knowledge of his product he made leasing a car a positive experience and not a dreaded one. He is honest, trustworthy, kind, direct and to the point. He treats you the same way he would treat his own daughter if she were the one buying a car, I live in Summit as does my entire family and most of us are now or have been employed by the City of summit all of our working lives!! There is no place else I would go to or recommend family and friends to go to purchase or lease a car. Bob has made this experience a relaxing and enjoyable one. He does not strong arm his customers, he is always honest about cost and what is the best car for your money. He goes above and beyond to make sure that his customers are getting the car that they want and the car that is the best for them at the price that fits their budget. he never judges and he is just a pleasant wonderful person to work with. I have been to a lot of dealers, but I find that working with Bob and dealing with Salerno Duane has been a great experience and I will and have always recommended them to everyone I know both in town and in the work force,. Thanks Bob for making something that use to be so nerve wracking become a wonderful, enjoyable experience. I wish all sales representatives could take a few lessons from Bob. He sells from the heart! His expertise is highly appreciated in our town!

Excellent new car lease transaction!!

From my initial on-line contact with this dealership for a Ford Escape, to my experience at the dealership with Salesman Bob Montgomery, this was one of the smoothest new car transactions I've had.

Excellent and trustworthy service

My husband and I visited this dealership hoping to purchase a car that day. We were delighted to leave with the car we wanted and with a very pleasant experience. Bob Cerza, our sales rep was extremely helpful, friendly and trustworthy. He patiently dealt with all our queries, he found the best car for us, and was very nice to deal with. The environment of the dealership was also very relaxing and helpful. It was very important to us to trust our dealer and to feel like all our concerns were dealt with. Bob covered all these bases. My husband and I would definitely recommend Bob Cerza to anyone looking to purchase a car.

Best Ford Dealer Experience Ever

Went online in the morning to inquire about returning my leased Explorer and getting another one. I was given three dealers in the area to contact. Salerno Duane was the only one to call the next hour and their internet salesperson set me up to meet a rep at 2 pm that afternoon. I walked in and was greeted by Bob Cerza. All I can say is that Bob was BY FAR the best Ford salesperson I have ever met. I couldn't get over the fact that my buying experience was comfortable, friendly, and most important of all I wasn't pressured in any way. I have leased five explorer's over the years and my only regret is that I wish I would have met Bob years ago. I also met the dealership manager and the credit manager. Both of these gentleman were top notch professionals. Bottom line is that I felt I got a very reasonable deal on the vehicle WITHOUT the usual nonsense associated with buying or leasing a new vehicle. I certainly will tell everyone looking for a vehicle to visit Salerno-Duane !

Amazing Customer Service

Walked in with the idea of what i wanted and my dealer Bob Montgomery solidified what i wanted. Great attitide, Knowledge, and all around great person.

Overall positive experience.

Very positive experience, we have bought/leased many cars from this dealership. The service was very good. My only issue was they did not have a vehicle to look at on site before purchasing. But Bob was helpful in finding other dealerships that may have one I could look at.

Great friendly sales and service.

We have been going here for over twenty years and the employees have always been well informed and helpful. We leased a Ford Edge. Bob answered all our questions and reviewed all the options with us. He walked us through all the new features and how they worked with knowledge and understanding.

Great to work with

Bob Cerza was great to work with and the dealership is very convenient. Bob was great in helping me understand all the great technology in my new vehicle.

Pleasant and honest and extremely helpful.

I had just about given up on the Ford brand and Salerno Duane Ford dealership and there staff has made me believe in buying another Ford Explorer!

A dealership with Integrity

Let me say I hated Ford Explorers once upon a time but man o man has that changed in a big way. Thanks to a fortunate meeting one late night with Robert Cerza, "Miracle Bob" as he's now known as, helped me and my family transition into a certified preowned 2014 Ford Explorer. Ford has come along way and I feel that Salerno Duane is a dealer with integrity that does well by the Ford Brand. Stop by and ask for Miracle Bob and see if Lucy the dealership's mascot is on site.

Ford Explorer Purchase Oct 2016

Bob Montgomery was a fabulous Sales Consultant. He understood our needs and what we were looking for and made it happen. We would certainly recommend this dealership to friends and family.

NEW CAR

MR. ROBERT CERZA HELPED ME GET THE CAR I SO BADLY NEEDED WITH POOR CREDIT THANK YOU SOOOOOOOOOOOOOO MUCH. I WILL GLADLY TELL FRIENDS TO GO TO MR. CERZA FOR A CAR.

Smooth Sailing...

Bob Cerza really helped me out when leasing my Ford Flex. He went above and beyond, even picking me up where I dropped off my old leased car. The process was efficient and they were very fair on price. Bob also helped me learn about all the bells and whistles in the Flex and answered my questions with patience. I would definitely recommend him to friends.

Repeat dealer!

This is my second car I got in 18 months and after my first experience with Bob I went right back there. Bob is very nice and helps you through the process. All the staff is friendly and take great care of you. I will come back here next time I need a car!!

Bad Experience Overall

Reviewed used car with sales consultant and later attempted to verify features on the vehicle with and here is my communication: 1. The 5 digit factory code needed to program the SecuriCode Keyless Entry Keypad was never provided with your attempt to resolve it by saying: "There is usually a plastic card the size of a credit card that has the 5-digit SecuriCode Keyless Entry Code. That card is normally in your Owner's Manual Kit. If it is not there we can get the code for you, but we need to physically have the car for about 15 minutes to access the code. Once that code is determined you can then change the code to any 5 - digit number" The card was not in the vehicle and I should drive 100 miles to have you provide it.2. After you personally demonstrated the Hands-Free Liftgate Operation on the vehicle I bought and my inability to later duplicate it you then tell me: "The Escape Titanium does have the Hands Free Lift Gate. You need to have the Key Fob within a few feet of the vehicle. Then simply use a slight kicking / sweeping motion with your foot under the rear bumper and the Lift Gate will open"And after repeated attempts and contact you then then tell me:"I checked your specific vehicle through our Service Manager for the options in question: 1) Does not have the Hands Free Lift gate. This was a "late availability" option for the 2014 model year meaning that it was not available when your vehicle was manufactured". Your demo of the feature was a good trick that I too can duplicate with the key in my hand.3. After meeting you and describing the reason for my desire to purchase a vehicle to assist me at 77 years old with rear view camera, front and rear sensors and Blind Spot Information System I find out from you after purchasing the vehicle and attempting to engage the features you tell me: "I checked your specific vehicle through our Service Manager for the options in question: 2) Does not have the electronic Blind Spot Information System (BLIS). The vehicle does have the embedded blind spot mirror in each side-view mirror.The worse is Salerno Duane's offer to BuyBack the vehicle and that too is now a nightmare:Not withstanding my attempt to accommodate the return and agreed Buyback of the vehicle I am told this morning, after driving over 100 miles and leaving the vehicle in the possession of Salerno Duane, that the refund amount of $22,270.41 can not be paid until I receive the title and sign it over to Salerno Duane. That the described offer of Buyback and my two notifications of the date of the return of the vehicle never once prompting the Sale Consultant to notify me of that fact is totally unacceptable, especially considering that the vehicle was accepted by Salerno Duane and remains in their possession In addition I was also told that any attempt for Salerno Duane to intercede with DMV was not possible due to the Columbus Day holiday. Again, not withstanding my acceptance of the Buyback offer in writing given October 6th, no attempt was made by Salerno Duane to contact DMV at that time permitting them to proceed with their offer and refund my purchase today 4 days after accepting the offer. Again, unacceptable and further proof of the total disregard of any consideration of the buyer.Needless to say the unprofessional behavior and failure to abide by their commitment to complete the buyback of the vehicle today was already evident in the entire purchase experience as I noted in the numerous issues raised by me since the purchase which remained unresolved with false and incorrect statements made by the Sales Consultant, which I am attachingI cannot accept that I legally have no vehicle, no proof of ownership and no refund of my purchase price. That Salerno Duane has

Awesome

Bob was awesome though the whole process of buying my new car. He really helped me out and made the experience great. I would definitely recommend Bob Cerza.

Great Experience

My husband and I walked in with the intention of buying a used 2013 Edge. After sitting down with Bob C. He explained to us the benefits of leasing a new car. He was professional and knowledgeable. There was no pressure from anyone in the dealership. We decided to lease a new car and the paperwork was painless. We had a very good experience and would recommend this dealership to anyone.The Panisses

Fairly easy transaction

Bob was very pleasant and very accommodating. Very relaxed atmosphere in the show room, no pressure. Made the transaction stress free. Would recommend the dealership in the future

comfortable and relaxed approach to leasing a car

I would like to say that my experience was wonderful. I was initially contacted by email and then went in and met with Bob Cerza. The experience was great. It was a very pleasant and relaxed discussion about what I was interested in leasing and Bob was most helpful taking me thru the process.There was no pressure and it was a nice experience .

Wonderful and professional place

Bob was a huge help when deciding to purchase my first car. I have leased in the past and wasn't sure how cars hold their value. After talking things over with Bob who was there to help and NOT push me into a decision, I purchased a used 2013 Ford Edge linited. I love my new car and would recommend Bob to everyone.

Al's Review, Very pleasant experience.

I had a great experience with Bob Montgomery( Sales ) and Garland Suitt (finance) throughout my process of buying or leasing a car from Salerno Duane. There was never any pressure during the entire time while I was thinking about leasing a car. Hats off to Salerno Duane on the training of your entire staff. Everyone's goal is to make sure the customer is number one and happy. That definitely was the achieved in my case. I will definitely return to Salerno Duane when my lease is up.

Good Experience

I am very satisfied with my recent experience with Bob Montgomery. He proved himself to be very knowledgeable and easy to deal with. I'd be happy to deal with him again in the future.

Great sales experience

From the first call they were very helpful. I drove from NY to look at a car they said they had and believe it or not they had it and in the condition they said. Lauren and Bob both helped me, both were very friendly while being professional. I got the car I wanted a good price with a great sales team.

Very professional and very helpful dealership

I gave this rating because Bob Montgomery was excellent to deal with and very easy going person. He was very professional and cared about my family needs when picking a car. I would highly recommend this dealership when trying to purchase your next Ford. Thanks Bob again.JonathanHotra

3rd Time - Still Excellent

My third time leasing a Ford from Salerno Duane in Summit. Each time I have dealt with Bob and he was always willing to find the vehicle I wanted at the right price. He also does an excellent job of explaining the many different functions of the car and is only a phone call away. Thanks for making it work again, and I'll see you in three years!

Great Purchase Experience

I visited Salerno Duane Ford after my son found several certified pre-owned Ford Fusions advertised on the dealer's website. Even though it was closing time, Bob Montgomery patiently showed us the available models and answered our questions. We purchased my son's first car that very same night. Bob and the entire Salerno Duane Ford team were easy to work with and made this the best car buying experience I've ever had. Thank you Bob!

Bob Cerza

Bob was not "pushy" and gave me a chance to make up my mind! I did not buy a new vehicle but decided to lease one. Bob did an excellent job of explaining the many different functions of the car and assured me that if I had more questions to give him a call!

AWESOME...AWESOME...AWESOME

My husband and I were shopping around and this was the 4th place we had been too. High praises to Bob Montgomery, who is a true professional. We had no intention of purchasing a vehicle at 6pm on a Wednesday night, but the more time we spent talking to Bob the more inclined we became. His approach is quite relaxed and there was no pressure from him at all. Bob took the time to find a way to make it work for us. We came home with a brand new Ford Explorer the same night. Thank you Bob. Thank you also to the Finance Manager Marcus Rivera, this would not have been possible without you either. Thank you both for your patience and for staying late to wrap up the deal...Michael and Joana..

Ford Exlporer

My lease for Ford Explorer was about to expire and I was just looking around the lot oh no intentions of making changes that day. To my surprise a truck just came in with the color I wanted and fully loaded. Luckily Bob Cerza came to the rescue and I drove off the lot with my New 2016 Ford Explorer. Thanks Bob :)

Edge lease

I was looking to lease another Edge as my lease just ended. We met with Bob Cerza who made it easy for me to find exactly what I was looking for. He is very experienced and took the time to review all the features in my new Edge. It was a pleasure working with Bob.

End of lease

Our two year lease on the 2015 Ford Explorer had ended. What to do next? We were very happy with the Explorer as it was a good fit for our needs & we had no mechanical issues during the two year lease. The service department was easy to work with for oil changes/maintenance. Additionally, we remembered how professional, courteous & helpful Bob Cerza was not only at the time we decided to lease the 2015 Explorer but even after we had completed all the paperwork & the lease agreement was signed. Bob continually checked in with us after we brought the new vehicle home to answer any questions & to offer assistance if needed. I was truly amazed by his caring attitude. We didn't hesitate to reach out to Bob as our lease neared its completion. He walked us through all our end of lease options & once again made leasing a new vehicle, a 2017 Explorer, an enjoyable experience. I highly recommend Bob Cerza & Salerno Duane.

Purchased a 2013 Ford Edge

my experience was very nice while working with Bob Montgomery answered all my questions and helped out as much as he could. The only reason i didn't give a five all the way around is because i wanted my vehicle certified and i learned after signing all the papers that it wasn't. I only received one key and they wanted me to pay $350 for an additional key. so just please ask these questions before purchasing and signing with the financial people. other than that time and everything went perfect. love my truck thanks Bob Montgomery

Leased a 2016 Escape.

Worked with Bob Montgomery and it was a pleasure, I am not a car dealer fan but Bob made the experience painless and helped changed my mind about my past dealing with other locations I leased from before. He was up front and made my wife and I feel at ease.

Rude and poor customer service

Will never use this dealer again , poor customer service, lied to me over the phone . will say anything to get work even if they cant handle the work load . Service manager is very rude and is the root of the poor customer service . Workers are only as good as the man in charge and this man should not be in charge . Did know who he spoke to for the vehicle write which tells me he has very poor record keeping . Told me he has been dealing with phone calls longer then I was alive ..Im a 40 year old ex dealer employee and know for sure I would have been fired if I ever spoke to a customer like that . long story short would never use or recommend this dealer . The fact that he told me him self ..the service manager that he don"t care about CSI says a lot .

'17 Ford Escape

Yesterday I went to Salerno-Duane to turn in my '13 Ford Edge. Overall, it was a good experience however this dealership seems to be shortstaffed. John Cola from the Chrysler dealership up the street came to assist. He was very assertive as far as helping me along with Garland the finance person, he took me for a test drive and was really trying to get me a good deal to get me to buy a car there. My only problem is he had no time after I was there for roughly 3 hours to go through any of the options or explain free trial Sirius or anything for that matter in the car. I went back this morning to return my key and get the rest of my belongings out of my Edge and asked Garland if there was someone who could show me The options in my car. He went to recommend Bob Cerza and in came 2 more potential buyers and all of a sudden nobody had time for me yet again to show me the car. Bob Cerza suggested I come back later in the day. Not for nothing but I don't live in the same town as the dealership, it's the middle of the afternoon on a Saturday, and I already spent three hours yesterday in the dealership. I feel somewhat cheated because they got the sale they wanted and now nobody has time for me. How often do people walk out of the dealership and have no clue where anything is in the car, any of the options it has to offer.? So I guess I'll either play around or read the manual! Very, very disappointed.

Love Bob Cerza and my new Ford Escape

My 2014 Escape lease was up and I knew that I would go right back to Bob Cerza for my new car. He was just as helpful as ever. He does not pressure you into any decision and is very patient. He took the time to find me the right car with all the right amenities. A couple of hours later, I left with a 2017 Escape Titanium in the Platinum White. It is beautiful and if it's possible to love a car more than my previous one, I do. Thanks again Bob for a wonderful experience. As long as Bob is with Salerno Duane, I will be coming back.

Expat moved to NJ from the UK

Just moved over to the US from the UK and wanted to lease a car and get setup generally for motoring in the US . Spoke to Bob several times in the build up to my relocation and with all the other facets of my move it was great to get friendly and clear advice that cut through a lot of the complexities and unknowns of the process with a genuine and non pressurized level of support. Delighted with the car and deal and with the professional process to get it.

Honest and up front

Very reasonable and fair. They don't attack you. Comfortable atmosphere. A lot of cars can be found on site. I didn't feel pressured to make a deal.

Smooth Sailing

I came in to this Dealership to terminate a current lease and begin a new one. I received a letter stating that i could hand over my old car and drive away with a new car at or around the same monthly payment, with no money down, no penalties or fees and that is exactly what was accomplished. We worked with Bob Cerza... we showed him the letter, we told him what we were looking for and the price range we were in... he showed us a car extremely close to what we wanted and gave us a fair price, he explained all the features of the car and took care of all the paper work with ease. It was a lovely experience and i would recommend Bob to anyone who is looking to lease or purchase a car... the overall experience was completely stress free. Thank You Bob!

Favorable Experience

Bob Montgomery was my salesman. He was not a high pressure person which I appreciated. He was professional in dealing with me. He was knowledgable of the car that I leased. He answered all of my questions about my leased vehicle after picking it up in a timely manner.

Great Experience

Bob was a true professional and it was a pleasure to work with him. Most people dislike the car buying experience because of the pressure that salesman put on you and the games they play. Working with Bob was the complete opposite. I didn't feel pressured into purchasing a vehicle and he was straight forward with me.

Treated so well with respect and no pressure!

I was looking for a Ford Escape any year from 2015 - 2017 to replace a 13 year old Ford Focus with 183, 000 miles on it that had served me well. Bob Cerza was referred to me and was a real pleasure to work with! He knew the cars well, had exactly what I wanted on the lot, gave me a decent trade-in price, and a great deal on leasing a 2017 Ford Escape. He was patient, followed up graciously from my first visit to my actual leasing of the car, and actually before I left with my new vehicle, sat in the car and went over how to use all the features on the dashboard and even synced my phone to the car for me. Great guy, great experience! Thank you, Bob! I will certainly send folks your way as they come my way looking for a new car. Best of luck to you in all your future endeavors!

Great Experience

I received a 2013 Ford Fusion and I am abosolutely in love with this car thanks to Bob I was able to get new model car for a cheap price

A decent human as a car salesman?!

Recently Purchased a new expedition at Salerno Duane ford in Summit. I had Bob Cerza as my salesman and he was a pleasurable guy to deal with. Bob was straightforward and really seemed to minimize the aspects of the car salesman stereotype. Bob kept appointments promptly answered phone calls and emails and was not overly aggressive or pushy. I found him a knowledgeable person about his product and easy to work with.

Very pleasant Experience

Bob M was very helpful and knowledgable. Very patient with us while going through all of our options. Overall everyone we encountered was warm and polite.

Great experience from start to finish!

I just purchased a used vehicle from Salerno Duane Ford and it was a great experience from start to finish. Our salesman Bob Czera was friendly, knowledgable and not pushy. He took the time to explain the features of the vehicle and answer any questions we had. When we came in to pick up the vehicle, it was quick and easy. They even offer loaner vehicles for used car purchases when you have to bring it in for service which I thought was a great perk! They did a great job!

Great experience

I went to test drive a Ford Explorer at Salerno Duane Ford. I thought that was all I was going to do that day! Bob Cerza was the sale representative who worked with me, and I would buy a car from him again. The dealer was able to make me a great deal on a demo on the lot. The entire staff was respectful, transparent on costs, the process, etc. I have not used their service department yet, but I will. And I love my Explorer.

Excellent buying expensive

I just got my beautiful F150 Ford truck and I received excellent service and I got a great deal on my new truck. The staff treated me with great respect and made everything go so smoothly. The manager Mr. Marcus Rivera was wonderful. Also Mr. Bob Cerza did a great job. In no time, I was driving home in my awesome new F150 EcoDrive truck. I highly recommend Salerno Dwane Ford in Summit to get excellent sales and service. Mr. Rivera the manager was excellent in getting me exactly what I wanted. Also Bob Cerza was excellent handling the paperwork and other important things necessary to get me home quickly with my new truck.

Excellent Service, Excellent Selection, Excellent Prices

Bob Montgomery is a great sales rep who found me an incredible deal on a Ford Expedition. He was engaged throughout the entire process and his follow up was wonderful. In all, working with Bob and Salerno Duane was an amazing experience.

Low Key

Bob was very chill and pleasant to be around. Because of his easy going manner we decided to buy a Ford Escape then and there. We had already test driven a couple of other brands of small suv's and were only there to test drive and then think about our choices. There was no pressure and he made the whole process go smoothly.

New Escape

Bob Was very help and got me out the door with my new car very quickly since my other car was on it's last leg. I bought another car from him 13 years ago and he remember who I was as soon as he saw me. He's a great guy.

New 2016 Ford Edge

This was my third buying experience with Salerno Ford and my second with Bob Montgomery. Bob was knowledgeable and willing to work with me on pricing. As always, a no pressure and enjoyable buying experience. Fred M. Chatham

Great experience!

Very helpful salesmen and pricing was good. They worked with us especially since we had to trade a vehicle in also. I recommend this dealership highly!

Finest Dealership in NJ

Our experience with Ford was again, wonderful - Bob "Monty" Montgomery proved again to be a top-man in his field. His knowledge and care truly made us happy. He is to be highly-recommended as is the great Salerno-Duane Ford in Summit NJ

Great Experience

Bob Cerza was extremely professional. He was very courteous and respectful. In our opinion, Bob is an asset to your dealership! Thank you Bob for a wonderful experience.

Relatively smooth transaction

Bob was extremely helpful and patient throughout the entire process. I would recommend buying a car from him anytime because I believe he will go the extra mile to make his client happy.

Exceptional service by Bob Cerza

Bob Cerza sold us a Ford Edge SEL. He was completely accommodating. His enthusiasm, hard work, and flexibility made our experience the best it could possibly be at Salerno Duane. He never stopped working until we got exactly the car we wanted. We highly recommend him. He is everything you could possibly want in a car salesman.

Good experience with Bob Montgomery

Bob Montgomery was a terrific sales person...personable, helpful, knowledgeable and hard working. We have bought cars here before and know the general quality of the dealership. We did not rate our experience 5 out of 5 because of a relentless upsell of warrentee and insurance. It was quite irritating.

Bob Montgomery is a real pro.

He understood our needs and walked us through the selection process. Answered our questions and made valuable suggestions, Made an onerous process at least tolerable, and after the sale spent a great deal of time explaining the functions of this complex C Max vehicle. A can't recommend him too highly, A pleasure to work with.

good experience

Bob Cerza was recommended by my nephew . Bob Cerza was recommended by my nephew, He was very helpful and non-pressuring in our dealings with him, he made quick work of our buying experience. would recommend him to friends,

Accommodating to busy lifestyle

Bob Montgomery was very friendly and helpful when my husband and I decided to lease a Ford Fusion SE. We came in during a holiday weekend and Bob was able to accommodate our needs in order to get the paperwork completed during a busy work week. We also got a very good deal on what I consider to be a luxury vehicle. I also interacted with Lauren quite a but over the phone and she was very nice, professional, and quick to return emails/calls.

Great Dealer

Just bought a Ford Focus with Bob. Worked hard over a holiday weekend and was very responsive over email, and in great in person. Highly recommend him. He's a straight shooter.

Honest and minimally stressful

Bob Cerza was great to deal with. Honest, helpful and non pressuring We are very happy with our 2013 SEL escape. Drives great and looks great

Great experience!

Bob Cerza was fantastic. I was able to quickly work through the return on my old lease into my new Explorer in two days with no hassle and great customer service

Quick and easy

Bob was very knowledgeable on the vehicle he walk me step by step and made me feel very comfortable I was happy doing business here would definitely do business in the future

CPO Ford Edge SEL Purchase

After months of trying to decide on a second vehicle and looking online I found a cpo on Salerno Duane's website. I was torn between the Ford Edge and a Mazda CX-5 from a different dealership.I dragged my feet because I was dreading the whole car buying process and always feeling like I was being ripped off. I finally decided to make an appointment to test drive the Edge and Lauren kindly set up the test drive. The day of my test drive I went into the dealership earlier than scheduled and Lauren was able to accommodate me and directed me to Bob Cerzo. Bob was truly a pleasure to work with and even went as far as to help me compare the Edge to the Mazda CX-5 I was considering. He wasn't pushy and honest and allowed me to digest the pricing and features so I could make an informed decision. I left the dealership after my test drive and had a chance to think about the purchase and work the numbers in my head so I could walk away feeling like I got a good deal. I returned that afternoon and felt 100% comfortable moving forward and purchased the Ford Edge which was truly the vehicle I wanted to purchase. Bob made the experience very easy and walked me through everything calmly and addressed all my questions. It was nice to walk in to the dealership and actually feel like they had my best interest and weren't trying to fulfill a month end quota. I would highly recommend him and their establishment and when I am ready to upgrade I will definitely return there to purchase another vehicle. I also have a Ford Focus which I purchased 2 years ago from a different dealership but didn't have the same experience. I take my Focus to Salerno Duane for service and Dina at the service department is a pleasure to deal with. The team at Salerno is a genuine example of what excellent customer service should be. Thank you !!!!

Positive Buying Experience

I have been in the market for several months looking for a vehicle - after endless research, I finally decided to go with a Ford Edge SEL. I went to several dealers, one which I would never purchase a vehicle from if my life depended on it based on their shady business practices.I found the car I wanted at Salerno-Duane and was connected to Bob - when I say that my experience was overwhelming positive, that truly is an understatement. Bob was professional, knowledgeable and went above and beyond trying to assist me throughout the car buying process to insure that my experience was as pleasant as buying a car could be. I was most impressed when not only did the dealership contact me to initially apologize that one vehicle that I was interested in was no longer available (as I was leaving to go to the dealership for a test drive), but that Bob contacted me himself to make sure that I received the message and personally apologize. This is service that is taken for granted and quite frankly, just doesn't happen anymore.Not only did I purchase my vehicle through Salerno-Duane and Bob, but they actually made the experience pleasant. Where I dreaded the whole buying process, they made the purchase easy and seamless - I was truly excited knowing that I would be getting a new vehicle and that I was dealing with an upstanding, respectable dealership.It is refreshing to see that customer service is not just a word but a belief - something that is missing from most dealerships today. I would strongly recommend any person in the market looking for a vehicle to contact Salerno-Duane and especially Bob to assist you with questions, concerns, etc. You'll see customer service as it should be not what it has become.Thank you Bob and your team for making my car buying experience personal, positive and pleasant!

CPO Escape Purchase

The purchasing experience with Bob and Lauren was very good. Bob went out of his way to answer questions and worked on his day off to close the deal. The only disappointment was the interior detailing of the vehicle. The first thing I had to do when I got home was clean the seats which were stained and dirty.

Easy Dealing Second Lease

I would definitely recommend this dealership to anyone who is looking to buy or lease a new Ford. Bob is very knowledgeable and honest and always tries to get you the best deal whether you are buying or leasing. This is our fourth car and second lease thru Bob and Ford. The car buying process can be very challenging but we had a very pleasurable experience each time. Additionally the service department is outstanding.

Going the extra mile

Our salesman Bob Montgomery worked diligently to locate the exact car we wanted from another dealer. He even came in on his day off for us.. He was very knowledgeable and professional

Car leasing made easy

We used this dealership the last time we were looking for a car. So as the lease was up we went back. Great experience again. Bob remembered us and helped us find the right car and made signing the new lease easy. Will go back next time for sure.

Honest and Trustworthy

I've never had an easier car buying experience! I was extremely nervous when I walked into the showroom, buying a used car is never easy. However, Bob was easy to talk to and knowledgeable about the car I was interested in and he put me at ease. Bob C. never pressured me, and he kept his word about everything. There were no surprises, only an honest and fair deal.

easy to buy a car

Great experience. We worked with Bob Cerzal and had an easy time buying a car. No hassle at this dealership. Bob was very helpful and efficient and helped us make the right choice.

Great experience and great people.

I was just starting out and looking at a lot of different cars. We worked with Bob Montgomery from the beginning- he was informative, understanding and super helpful every step of the way. Once I knew I wanted the Ford Escape it was such an easy process and I appreciated that Bob was patient through the whole thing. Buying my car from Salerno Duane over all was a great experience. I highly recommend buying your car from there and to ask for Bob Montgomery.

Professional, honest & hassle free experience

Leased my 2nd vehicle from Bob Cerza and my 3rd from Salerno Duane Bob was fantastic - patient, knowledgeable, honest, and fair through all aspects of the buying process. Salerno Duane is fantastic and I would recommend to anyone looking to buy a new vehicle to see Bob.

Professinal dealership!

If your looking to purchase a Ford do not go any place else! See Bob Cerza very honest person very knowledgeable of the car . He took his time to make sure I was eligible for all the promotions Ford was giving out spelled the deal out gave me a great price. Most important its a laid back dealership no pressure . Bob is very straight forward no pressure great experience.Jack D.

Just Great!

Bob was great from beginning. No pressure or anything like that, just talk to you like a regular person face to face, and he tried everything he could to get both parties happy. I liked how he was able to give me all my options, broke everything down and it made it simple to understand. All these little things go a long way, and which assured me leasing my new car. After getting me the car, he went through everything on the car to make sure I knew what I was getting, and followed up with me a few times to see how everything has been so far. I will definitely be coming back when my lease is up, and hoping I will still see Bob there again to get another car. Great experience, great guy!

No pressure but effective sale!

Bob was really attentive and helpful from the beginning without harrassing me or putting undue pressure on my timing or the sale. I was very focused on a specific model(the paltinum ford explorer) that most dealers don't have a lot of and he took me out in the managers car for a ride. This effort put the explorer top on my list. He was super effecient at finding a specific color and model for me from another dealer. He also spent a lot of time showing me and explaining to me how everything worked. Bob made the experience great!

2nd lease

I want to say that the sales person Bob Cerza was very helpful, knowledgeable, and friendly. He made sure that he explained every detail about the lease and the different options I had. When picking up the vehicle he took time to show me how all of the gadgets in the car worked. I would to come back to purchase another lease from Bob. I have already given his name to my friends who are looking for a car.

Outstanding service

I bought a Ford Fushion and Bob Montgomery was an absolute pleasure to deal with. Every step of the way, Bob answered all my questions and provided great insight. I will definitely use Salerno Duane Ford (and Bob) for any future car purchases.

Great Experience

I would like to thank Bob Cerza and the personal at Salerno Duane. Very friendly, and knowledgeable.A great experience and I recommend to all.

Good, Smooth process

Bob Montgomery and the team at Salerno Duane recently helped me purchase my new vehicle. The process was seamless and Bob was helpful every step of the way. The signing process with the Finance department did take a little longer than expected especially since I made arrangements on Saturday and took delivery on Monday. That was no fault of Bob's.

GOOD ,ATTENTIVE

The purchase worked out OK but I did not get a good explanation as to why the rep I had dealt with was not referred to in the final discussions. I was told he was ill. But, even so, I would think he (Vito) would be referred to as the Salesman. He did a good job and he deserves credit for the sale. Paul Fleming

Excellent Service - Smooth Transaction

My girlfriend and I are completely satisfied with our buying experience with Bob Montgomery. He did everything he could to make sure we were not only happy with our new Ford but that it was exactly what we wanted. Bob took over our transaction after an initial meeting with another salesman who was unable to see us through due to a change in circumstance. My girlfriend and I will recommend Bob to anyone we know wanting to buy a Ford and we would definitely buy from him again when looking to make another purchase.

Excellent experience!

I had an excellent car buying experience with Bob Montgomery. Highly recommended! Bob was very knowledgeable about the cars in the dealership and was very professional and honest.

Excellent

Excellent service and prices. Will definitely use them again. Bob is a professional and got me my car quickly. Would recommend the dealership to family and friends

Excellent Sales Person, !!

I would highly recommend Mr. Bob Montgomery as an Excellent sales person at Salerno Duane Ford in Summit NJ.From my initial contact with Bob, and through the entire process, Bob was knowledgeable and professional. He took me on a thorough test drive, negotiated a fair deal with me, and lived up to all promised deadlines and appointments.Bob insured my insurance binder met all requirements and even made a correction with my company, directly, saving me time out of my work day.My vehicle was detailed immaculately, and Bob went through all the features with me at delivery.The only thing that could be improved was the final paperwork for my lease meeting with the "business manager". He was unprepared, had photo copieis instead of original documents, and tried to hard sell me additional coverages I did not want... He did not have the knowledge of Ford products that he should have had, being in the role he has...He even told me the lease return add on coverage for an additional $795.00 covered missing key fobs, which the document clearly says it doesn't....Anyway, I would fully recommend Bob Montgomery as a knowledgeable and professional sales person. I would also recommend Salerno Duane Ford for the purchase of a Ford vehicle... Just one "heads up", when you meet with the business manager, pay attention, and insure all promises are in writing!JF

A Hassle Free Experience

This was my second purchase at Salerno Duane Ford with Bob Cerza. Bob is a true professional. He is a no-nonsense kind of guy and goes the distance to help the customer cutting out all the crap in the process. The dealership makes it easy. No pressure at all and the process is painless as purchasing a new car can be. The combination of Bob Cerza and Salerno Duane is hard to beat and I would recommend them highly.

Friendly, Trustworthy, Knowledgeable

We've known Bob Czerza for over ten years, having purchased several cars from him. Bob and the Salerno dealership are friendly, knowledgeable, and most trustworthy! It is always a pleasure dealing with Bob and this dealership. They go out of their way to please the customer!

Repeat customer at Salerno Duane Ford and Vito Monaco

This is the second car we have leased at Salerno, both working with Vito. He is patient, thorough and enjoyable to work with. He is very sensitive to my needs. Having three young children, I was looking for some very specific items in a car, and Vito got that right away.The only issue I have is that the pick up experience takes a bit of time, once i had signed off on my lease and put down a deposit, etc., the process of showing back up to pick up a car should be shorter in all candor, and more streamlined.However, I am very happy with this experience -- both times now. I would definitely recommend Salerno Duane and I would DEFINITELY recommend working with Vito!

Purchasing experience virtually painless

Bob was a pleasure to deal with. He made our purchasing experience virtually painless for both the vehicles we purchased in the last year. In fact, this is why we called Bob when we needed the second vehicle this month.

very professional and efficient

The entire process went smoothly.I felt that there was a knowledgeable salesman who respected my time and my needs. He realized my situation and worked with me in terms of the timing of the possession of my care.

See Bob for True Customer Service

I called Salerno Duane Ford to discuss possible car options. Luckily for me, I spoke with Bob Cerza. Bob patiently answered all my questions and then spent an hour of "overtime" on a Sat. night with me to ensure that I was comfortable with all the options I was considering. Bob's low-key, respectful and courteous approach ultimately led to my purchase of a Ford Fusion. If you want a true "pro" who believes in old-fashioned customer service, call Bob. You'll be glad you did.

Excellent Service

I purchased my first used car, a 2013 Ford Escape, for my son. Bob made me feel comfortable that I was getting a fair deal and that the automobile was in excellent condition inside and out. I highly recommend Bob and SD Ford.

Good experience buying

I had a very good experience buying my new Ford Mustang GT with Bob Cerza and Steve Costa at Salerno Duane Ford in Summit NJ

Amazing Service!

I purchased a 2016 Ford Edge from Bob Montgomery at Salerno Duane. Everyone there treated me with the utmost respect and were not overwhelming as most dealerships are. I would highly recommend them to anyone looking for a car. They take their time with you and cover all the bases..no surprises. Love, love, love this place! Bob you're the best!

Low Pressure Experience

This is the first new car I've purchased in a very long time. I knew what I wanted and researched price on TrueCar. Vito provided a low-key, no pressure interface with Salerno Duane for the special order and came close to the desired price.

vito is the bomb!!

This is the second car I have purchased at this dealership. Vito Monaco makes the whole experience so easey! He is on top of the car inventory and the options with each vehicle. He is honest and does not come across as your typical pushey car salesman. I highly recomend this dealership because of Vito!!

Excellent experience

Bob Cerza gave us great service and this is the second purchase from Bob Cerza.We were never rushed and had all the time to decide.

Best Auto Dealer Ever!

I purchased a 2016 Ford F-150 from Salerno Duane Ford. The buying experience was simply outstanding! Bob Cerza went out of way to make sure I got the best deal possible! This was the third vehicle my family has bought from Bob, and at least the sixth vehicle from Salerno Duane Ford. There is no other new car dealer that can compete with Bob and the staff at Salerno Duane. I do not hesitate to tell my friends and co-workers to go to Salerno Duane Ford, talk to Bob about their needs for a new car.

New Explorer Sport

My wife and I needed a "2 kids / 2 dogs" vehicle, and we settled on a 2016 Explorer. We weren't sure if the Sport or Platinum met our needs better, so Bob showed us both and explained the differences. We settled on the Sport, and Bob was able to find one that had all the features we were looking for and was being delivered in a few days. The actual purchase went very smoothly, and Bob was very thorough in demonstrating all the features of the new car to us.

Great Experience

A couple of months ago, I came to this dealership hoping to get my dream car. Not only did Bob Cerza provide the means to achieve this, but he also provided fantastic customer service in doing so. Thanks to his help, I now happily drive a mustang. It was very much appreciated that the whole process was without pressure, and was incredibly seamless. Returning here will be without question.

Delievered exactly what I wanted.

Provided me with exactly what I was looking for with no problem. Excellent service and salesmen. Quick and easy process, I will be going back again.

New Escape

Our old car needed over $5000 worth of repairs, and was not road safe, so we needed to get a new car in a hurry. Bob Cerza really helped us through the process, and we were able to shop the lot on Saturday, and take home our new car on Monday. We will be recommending Bob and Salerno Duane to anyone looking for a new car.

Great people

Bob Cerza and Steve Costa have been awesome for the past 10 years! We have been loyal customers due to the fact that there are no better people in the business!

Simple Car Buying Process

We worked with Vito Monaco to lease a new Ford Explorer. He was not pushy at all and took his time in explaining the various leasing options to us. He took the time to show us the controls not the vehicle, as well as helped us sync our phones. We took home our new car in less than two weeks of walking into the dealership. I would recommend Salerno Duane Ford to those looking for a Ford vehicle.

Fantastic dealership

Being new to the US we were navigating options and dealer after dealer to get a new car. Bob was the perfect consultant for us and helped us secure an awesome Edge Sport that we love. In addition he helped us get our second vehicle at the Jeep dealership in the group. So 2 new cars later we are very happy. Thank you Bob, we will definitely be back at Salerno Duane.

Bought my second car from this dealership

It was time to buy a SUV and move on from my super fun, but totally impractical convertible as my kids were getting older. I really liked the new design of the 2016 Ford Explorer and the FIRST person I called was Bob Cerza at Salero Duane Ford in Summit. Bob had helped me get a Ford Focus/Nanny car a year ago and made the transaction super simple with my busy schedule. This time, Bob helped me design and order an Explorer just the way I wanted it! He called me when it was delivered, had all the paperwork ready and is just a super knowledgable and informed sales person.He got me a great deal and Ford has a great policy that when you order/buy the car - if the deal terms get better when you take delivery - you get the better terms. Well that happened to me - I ended up getting a better deal when I picked it up in March than when I ordered the car in January. Bob made sure I knew about it and the timing.I have been in sales myself for 25 years - and I truly appreciate people who ask the right questions and solve for MY needs vs. selling me something. Bob is a true professional and can't wait to give him more business in the future.

Best and easiest Car Buying Experience EVER. So honest they

I needed a new car to fit into a narrow garage that came with my new historic residence. Bob Cerza, salesman--is the wrong term--aka car consultant-- spent an hour trying to find a car in inventory or in the Ford network that would fit my specifications. Finally, he sent me to asnother dealer with the make of a car that might meet my specs. I went there, and was treated very well, because I used Bob's name & was even given 2 demos to drive to my residence to see if they would fit. They did, but not with enough room to open the doors to exit.Back to Bob, and he said he would search for me. The next day he called to say he found me a Ford Transit Connect Titanium that should meet in the Ford network, and he would have it delivered to Summit for me to review. Perfect fit. They gave me more than KBB on for my trade. Never had to negotiate or haggle over a thing. Even the pick-up car process went without a hitch because of Bob's preparation/communication with Gloria (she handled the "delivery/pick up car" process), who was knowledgeable/quick, and patient! No need to go anywhere else! Would never go anywhere else; and their service department was tremendous, as earlier this year they handled a minor upgrade to my prior car with speed, great communication, and understanding!

Last Honest Salesmen around

Recently purchase a 2016 F150. My family and I always go to see salesman, Bud Dyer. We all call him the last honest salesman around. Bud is extremely knowledgeable of all the models and what options they come with. He is so easy to deal with that he makes what can be a stressful process easy. Thanks Bud!

My New Ford Escape Titanium

First of all, let me say that I LOVE driving. Going down the shore or to upstate New York or off to Philly for a CheeseSteak is just a wonderful idea!!! And in the perfect car, it is completely doable from my home in New Jersey. I had a day off in March and walked into Salerno Duane Ford in Summit, New Jersey to take a look at their cars. I had been leasing a German car for 15 years. I was greeted by Vito Monaco and from that moment on--he was focused on finding me just the car that I needed. He made it so easy to decide on a Ford Escape Titanium. No pressure and no surprises and I felt that all my driving experience preferences (demands) were satisfied. I am happy to be back in an American car. The process was smooth, fast and I have no complaints. Thanks to Vito, I spent Easter at the Jersey shore--with my Ford Escape Titanium!! Look him up.

Excellent experience

My husband and I leased a Ford Explorer at Salerno Duane and it was by far the best experience we've had. Vito Monaco was our Sales Consultant and made the process very easy and quick. He listened to what we wanted and he worked the best deal to accommodate us. He was courteous and very attentive. Great experience.

Smooth and seamless

Went to a few different Ford dealerships in my area looking for an Explorer Sport and came back to Salerno Duane Ford to work with Vito Monaco. He was outstanding and helpful unlike any other car salesman I have ever dealt with before (and I have dealt with many). He was informative and made the process a smooth and seamless. Thank you Vito for a wonderful experience. -Peter M. Uzzolino

Always a winner!

This is my second lease with Salerno Duane Ford and my fifth transaction with my Salesman, Bob Cerza. Bob makes the experience low pressure and enjoyable, And his attention to detail definitely makes me feel cared about. Go see Bob!

Easy to work with. Fit to my schedule

We leases a ford expedition. The experience was easy. No haggling. They fit my busy schedule including coming in on their day off to deliver the car

Excellent Salesmanship

This is my 4th transaction from the Salerno Duane group. This is our 2nd Ford from Bob Montgomery and everything I said in my previous review of him remains true; he is a courteous gentleman and retains a level of customer service unparalleled in the car sales world. I have had neighbors and coworkers also purchase Fords from Bob and they have the same positive comments.He took us on a test drive of 2 vehicles we were considering and when we narrowed down the model we wanted, came back with a good deal without any prolonged negotiation. He and his manager worked out a good deal for us and we signed the initial paperwork. Upon delivery of the vehicle a few days later, he walked us through all the features and did not leave our side throughout the signing of all paperwork with the finance staff.I too dealt with Ariel, the internet sales manager who has a warm inviting personality; greeting everyone with a smile on her face. I'll add that Salerno Duane Ford's website is well maintained and up to date with an excellent array of vehicle photos for the actual vehicles on the lot (not just factory pictures) including the window sticker. Why 4 stars? The finance process was poor. In my previous 2 transactions (1 Jeep, 1 Ford) the paperwork was fast and easy. Everything was ready to go, and it took no longer than 30 minutes to be in an out. This time around, nothing was ready. The lady handling the financing paperwork was 50 minutes late despite us having an appointment. Then, noticing our frustration scrambled to fill out the paperwork and couldn't get the numbers to work out in her computer. We took delivery 3 days after signing the initial deposit and application but nothing was ready. It took nearly 2 hours to get everything signed. No on has time to sit at a dealership for hours waiting for paperwork.The only redemption was Bob, who stayed by our side for the entire process and even helped us entertain our children.

I can describe this experience as the most pleasent .

I'm so glad I went to this dealership to get my new 2016 Ford Escape . As soon as we walked in, we were approached by Vito Monaco who provided the best service . From the beginning he was so willing to help , answering all my questions, providing me options , and the most important giving me the best price with a very friendly and professional attitude that made me feel comfortable and trustful until the end . Moreover, he follow up after the deal was completed making sure that I was satisfied with the service to which I was very much . I'm very thankful for his help, and very happy about the deal and the great experience . When the moment to change my lease comes up I'll definitely go to Salerno Duane Ford and look for Vito Monaco to make my deal, originally I went to Bell Ford to get my 2014 Ford Escape which I regret , because the experience will never be compare to this one . Thanks

Good service.

We have bought several cars from Bob Cerza at Salerno Duane and have always been pleased with his friendliness, professionalism and the ease of the transaction.

Great service!

We leased a 2016 Ford Escape, what a great experience. Vito Monaco was patient, helpful and just an all around nice guy..and you don't hear that to often about car salesmen! First class all the way. There was a snafu with the Ford computer program for an entire day, which was not their fault. Vito and Gloria couldn't be more apologetic and helpful. Will we be back after this lease is up? Absolutely!

My experience with Salerno Duane Ford was excellent

I have gotten a car from Bud Dyer previously and it was such a lovely and pleasant experience that when my lease was up on my current car, there was no other sales person I even considered going to. Bud made me feel very comfortable during the entire process. He did not make me feel pressured to make a decision right away and was always available when I had a question or wanted to make an appointment. The entire car leasing process was so effortless and easy and I would definitely use Salerno Duane and Bud Dyer again. I highly recommend Salerno Duane as well as Bud Dyer for anyone looking for a Ford Car. My car looked beautiful when I picked it up and it still does look beautiful. I could not be happier with my choice and with my service.Thank you.Cheryl Smith

Great experience every time

Leased a 2014 Jeep at Salerno's Jeep location so I went back when I needed another car, this time to the Ford location. Great experience as usual. Very nice and courteous staff. No pressure salesman. Very knowledgable and helpful through the the entire process. I would recommend Salerno Duane to anyone looking for a vehicle. In particular Bob Cerza at the Ford location was wonderful to work with.

Very honest,salesman well prepared on the Ford brand

This is my second time,at Salerno Duane Ford,like 3yrs ago I came and left with a new Ford edge,this is a first class dealership,with good people,Vito my salesman a pleasure to work with,this is why I stay with Ford,

Cerza can't be beat!

I started three months ago calling Ford dealers in the area and was frustrated with the 'hold on' 'okay how can I help you' ' wait hold on I'll be right back' and then 'I'm sorry, who are you again and what do you want' routine that I got at the larger dealerships. Salerno is a small dealer with a big heart and Bob Cerza's got the biggest! It was such an aahhh moment: ok it doesn't have to be a painful experiene when I spoke to Bob. And it's because he's so relaxed about business, he puts you at ease. It's tough enough going through the car buying experience but when the sales tactics and pressure are added, it's like why bother. Bob gets 5 stars in my book!

Ford Edge Lease

I worked with Bob and Ariel (online) to find the right Edge. Ariel was nice to work with online and the online process let the transaction move at my pace. They were great to deal with before, during and after the transaction and they worked with me on my trade-in to help get me the lowest monthly lease payment. Bob was pleasant and responsive to help with anything we needed,

Oustanding Experience

Bob Cerza is the salesman to use ....he is fantastic start to finish COULD NOT BE ANY HAPPIERThe final delivery went smooth and thoroughDr LOuis Maddalena

A Perfect Day at Salerno Duane Ford Summit, NJ

A Perfect Day at Salerno Duane Ford Summit, NJOwning a Candy Apple Red Mustang Convertible was always a dream, such an awesome automobile! March 5, 2016 was a dream come true. It was a wonderful surprise. Bob Cerza and the Salerno Duane staff kept the secret. Bob worked with my partner to order the perfect car. On Saturday Bob played along when I was lured to the dealership. He also accommodated and appreciated my sons enthusiasm and my shock. Equally important Bob was knowledgeable, thorough and patient reviewing the cars many high tech and safety features. His friendly easy going nature made the process efficient and easy. Gloria Carlson, Finance Manager also made the paperwork process pleasant and painless. Thank you Salerno Duane Ford in Summit.

What a Breath of Fresh Air !

I found the truck I wanted online and sent a quick inquiry to their online sales coordinator, Ariel., She responded within 15 minutes, ran some numbers for me and offered a great deal in the initial email. I met with her and Vito a day later and had the paperwork worked out with Steve the sales manager. He had everything prepped so I was able to get in and out of the dealership when I returned to pick up the truck. They had it cleaned and fueled up for me and even offered me a glass of wine while I waited for the paperwork to be submitted ! Effortless and pleasant experience, This dealership and the team behind it are no nonsense and have it together. Wholeheartedly recommend !

Wonderful experience with Ariel sallemi and Vito Monaco

Great service. No pressure. Best deal I found on Ford Fusion. So happy to drive my new car!!!! I I Highly recommend you go here first! Thank you Salerno Duane!

No Pressure, very considerate and easy to deal with

We worked with Bob Montgomery when selecting our new Ford Expedition and Bob did a terrific job locating the right vehicle for us in their extended inventory. No pressure.

Lots of Answers - No Pressure

We took an extremely long time searching for a new car, considering many makes and models along the way before we decided on a 2016 Escape. Vito Monaco was extremely helpful through the entire process and answered all of our many questions while always keeping us aware of program changes and special offers that could help us. Once we were ready to buy Vito made the process extremely easy and quick and made sure we got the best possible deal. This was my 4th Salerno Duane car over the past 11 years and it has been a pleasant experience each time.

Friendly and Knowledgable

He was extremely helpful and it was a pleasure working with him. He was knowledgable and very informative. He made the process of purchasing the vehicle easy and fun.

Professional, no fuss no muss

We recently leased a 2016 ford expedition through Bob Montgomery at Salerno Duane Ford in Summit. He was helpful and kept us informed through the whole process. We had to order the vehicle I wanted and everything came in as Bob said it would, 8 - 10 weeks and we had our SUV exactly as we asked for it. Great experience, I highly recommend them.

Friendly, Helpful, Knowledgable

I had the opportunity to order a limited GT350 last summer and just picked up the car today! Bob and Steve knew how special the car was to me and took fantastic care of me and expertly handled the delivery of the car. Bob is very knowledgeable and friendly. I had to jump over some financial and insurance hurdles in order to complete the purchase and all along the way Bob patiently guided and advised me so that I could successfully complete the transaction. This is the 4th car I purchased from Salerno Duane and each purchase was as enjoyable as the other.I also have to give kudos to Steve Costa, the Sales Manager, who is so up beat and genuinely friendly. He makes you feel special whenever you see him. He always has a smile on his face and takes the time to greet you when you come into the showroom. I think he was as excited as I was when I took delivery of my car!Thanks you Bob and Steve for all you help! Bye for now until my next purchase!!

Great Experience, Straight Shooters!

I recently leased a new Ford Fusion through Salerno Duane Ford and my experience was great. I requested some information from the website on an offer that I saw on a Ford Fusion SE, and went directly without any notice. At Salerno Ford, The sales men were very helpful and made sure I was very happy, my time with Vito Monaco was great I would recommend him to all my friends. he is very customer focused, pin pointed what my wants were and made a deal within hours that worked for me.

Simple and Personnable

My entire experience from the start was very easy going and enjoyable. Bob Cerza was his usual jovial and attentive self. He was concerned for my needs and looked to make me happy and comfortable throughout the entire leasing process. I've always left this dealership feeling satisfied and happy with the end result; which is why I am a repeat customer and highly recommend Bob and his team.

Awesome Service from Beginning to End

I requested some information from the website on an offer that I saw on a Ford Edge. I made the request outside of business hours so I was expecting an email or call the day after. I've tried this on other dealer sites and I get calls immediately, even Sunday at 2am, with pushy people asking a million questions. At Salerno Ford, Ariel sent me an email the next morning that was friendly and asking if I wanted any help but not in a way that was pushy. Vito was awesome as well. He showed us around some different models on a snowy day. He walked us through the whole process and wasn't pushy. It was the least painful shopping experience I've ever had. I've already sent several messages to friends that are looking for cars to consider this dealership, and I only left an hour ago. I'll be back in the future.

Great experience

Bob made our buying experience a real pleasure. Very personable and really understanding our needs.We appreciated Bob's patience given it was our first car buying experience in the US . He explained everything very clearly. Bob is really service oriented and he responded swiftly to our request.Great experience Thanks Bob

Favorable experience

Met with salesman who was personable and low key enough to allow negotiations with absence of prototypical sales pitches and pressures to purchase. Very polite and professional

a very pleasurable experience

I've been through many dealership, this one by far was the best, friendly staff, willing to listen to the needs, and come up with a soultion. I would cone back for future business

Excellent service for the second time.

I recently leased my second vehicle through Salerno Duane Ford and once again Bob Cerza was my sales person. Can't say enough good things about Bob; First off, he is a really nice and laid back guy who didn't push me into something I didn't want! He is also extremely service oriented and very swift with email and phone replies if I had a question. Even when there was a hick up with the ordering process (Not Salerno Duane Ford's fault), it was dealt with in a quickly and professional fashion. Can highly recommend my guy, Bob.

Straight Shooters

I have leased 2 cars through Vito and he is very customer focused. I found Salerno starts with a fair price and cuts through the noise you often hear from the highway dealers.

Excellent experience with great sales and service

I recently leased a new Ford Fusion through this dealership and my experience was top notch. Bob was a great sales rep to work with and pin pointed what my wants were and made a deal within hours that worked for me and my family. I also dealt with Gloria Carlson for the final delivery deal and she was straight forward and very helpful as well. Between them and having my car serviced by Keith Caliguari in the service department, you cannot beat this dealership. A+ all around.Ron Milan

Simple and straightforward

Bob was great - very knowledgeable, laid-back (not pushy) and easy to work with. He understood what I was looking for and worked with me to make it happen quickly. Overall a great process.

Professional

Dina is always pleasant and tries to be helpful and accommodating. She has competently filled the void caused by the absence of a previous service advisor, Frank Conte. I have been dealing with this service center a long time, perhaps 20 years, and can attest to their fairness and reliability.

The Way it should be...

This is my 2nd lease from Salerno and most likely not my last. Bob made the entire process very simple/honest and always made sure to keep open a good line of communication. Gloria Carlson in finance also made the experience very pleasant. I would highly recommend the team at Salerno.

Painless

We have not purchased a new car for quite some time and quite frankly I was nervous about the whole process. Car salesmen and dealerships in the past, in my experience, were more of a "snake oil" business. Our experience this week with Bob & Salerno Duane has put that previous thought to rest. This was a very professional operation. Bob was knowledgeable and patient in reviewing all of the aspects of our car. Additionally, I believe that if I have any further questions he will be there to assist. My daughter will soon be in the market for a new vehicle, and she will be going to Salerno Duane and Bob Montgomery. What more can I say?

Satisfied Repeat Customer

Just leased a new Fusion with Salerno Duane Ford. This is our family's 4th lease with the dealership and I'd say that speaks for itself as to our satisfaction with the service. We have dealt with Bob Cerza each time and it has always been a great experience. I personally don't like car shopping because it is usually a big hassle, but the entire experience with Bob and the rest of the staff is always a pleasure. Everyone there in the sales department is friendly and helpful, and another exceptional member is Keith Caliguari who does all the service on all of our cars; very knowledgeable and goes above and beyond to help. Thanks to everyone there for all you do!

Exellent

I cannot say enough great things about Bob Cerza (salesmen) and Gloria. The whole process of leasing a vehicle comes down to trust and I trust this team 100%

Simply the best there is!

I cannot say enough great things about Bob Cerza (salesmen), Steve Costa (manager), and Gloria. The whole process of purchasing/leasing a vehicle comes down to trust and I trust this team 100%! I would give 6 stars if possible.

Exellent

This is the 3rd car we purchased over the years from this dealer and each time got a competitive, fair, non-pressured deal. Vito Monaco worked with me on finding the right car, and it was a pleasure to work with him.

Outstanding experience.

I am very pleased with every moment of the purchase experience with Salerno Ford. Vito was my salesman, Steve was the sales manager, and Gloria the purchasing manager. All three really bent over backwards to find the vehicle I was interested in, stayed late to get the vehicle quickly and spent time with me to make sure everything went smoothly. They are really top shelf and Salerno Ford is my favorite dealership. Keep up the good work!John Cotter

Repeat Customer

This is my third purchase from Salerno Duane Ford , No issues with sales or service , Bob was first rate. would highly recommend to friends and family.

Excellent experience at Salerno Duane Ford in Summit NJ

I have been leasing/buying from Bud Dyer for the last 10 years. He is a true professional and excellent salesman. Bud id the major reason why I keep coming back.

Low pressure, straightforward

Leased a 2016 Fusion. The general manager, salesman and financing person were all professional and polite, not pushy. The GM and salesperson were straightforward throughout the process, no games. The financing systems were slow or not working properly, not the fault of the financing person. There is a lot of data inputting that takes time and it would improve the deal if it could be entered in advance.

straight forward and honest,

I was treated fairly and with extreme courtesy. Mr. Montgomery is an honest and able salesman who answered all my questions fully with respect to my lease of a Ford Edge.

Great Leasing Experience

Bob Cerza, Sales Consultant: Bob was very helpful in my lease of a Mustang and Ford Fusion.He walked us through the process every step of the way.Very knowledgeable. No pressure either. Not like the highway guys.He has been doing this for a long time.He guided us through the leasing process and made us very comfortable.We were originally there to lease a Mustang but Bob showed us the benefits of the fusion, and we wound up leasing both cars.If you go there, ask for Bob Cerza.

Happy with my 3rd Ford Edge from this dealership.

My lease was coming due and I scanned the lot for another Edge. Bob Cerza was very helpful and knowledgeable in helping me to choose the right model. He made the process very easy. He was very friendly and made the mountain of paperwork less painful. Thanks Bob.

Low pressure and helpful

We worked with Bob Montgomery at Salerno Ford and he was great. This is a smaller dealership and they were helpful and friendly. And they worked to get our car delivered quickly!

Excellent Customer Service

My wife and I came into Salerno Duane and sat down with Bob Cerza about a new Ford Explorer. He was very helpful and knowledgeable about the car. Working with him was no hassle and we got a great price. We love the car.

Great car from a great dealer!

This was my 3rd car from Salerno Duane and Bob Cerza was the best salesman. He knew just what I wanted and made it happen for the eight price!

Just bought/leased our 6th Ford via Bud Dyer

It was time to say goodbye to my 14 year old Explorer XLT. Great vehicle. We've bought or leased six Fords from Salerno-Duane (or its predecessor) since 2001. We've dealt with Bud Dyer for about 20 years so, one phone call to Bud and the deal was done the same day. Picked up my new Escape on 12/29.Bud's an old pro at car sales and always makes things go smoothly. As we say in the legal profession about some judges, Bud is, "retired, subject to recall" He works part time and is happy to help his regular customers. Salerno-Duane just needs to clone him (or use him to mentor newer personnel).

Very professional and a pleasure to deal with

Couldn't be happier with my experience with Salerno Duane Ford. No hassle and they went out of their way to make the trade-in/purchase process as seamless and painless as possible.

Great experience

I am very happy with the purchase and the experience I had at Salerno Duane Ford. Bob and Ariel were very knowledge and helpful and great to deal with. I plan to be back there again for my next vehicle.

Excellent service.

Bob was extremely helpful and knowledgable, I was very comfortable in purchasing my new car with him. He made sure to keep in constant contact to update me throughout the delivery process.

Easy, straight forward

Had great experience leasing a new car. Pretty straight forward , great customer service. Bob Cerza did a great job going over the options and different deals. He also spent a lot of time going over the different features and functions of the car.

owners of a new Ford Explorer XLT

Vito Monaco was very attentive to all of our concerns and questions, very professional, friendly and helpful with our purchase of a Ford Explorer XLT.

Just bought a 2016 Ford Fusion

Had a great experience with Bob Cerza and the Salerno Duane dealership earlier this month, which resulted in our choosing a 2016 Ford Fusion over a Subaru Forester or a Honda CR-V. Bob was low pressured and professional, met our needs / goals for not seeking a lot of bells and whistles, and we got a very comfortable and easy to handle and comfortable automobile. He and the dealership didn't nickel-and-dime the discounts - they cut to the chase with what they could do below sticker (it helped that we did our homework), maximized our rebate potential, and we got there quickly - friends were surprised when I told them what we paid (lower than what they'd have thought when we drove down to Philly last week). I should mention that we have a comfort level with Salerno Duane and their service department that stretches over a decade - they're great, again low key and professional, none of that high - pressure garbage with salespersons screaming at you (we've gotten the "double team" at other dealerships. Overall, an EXCELLENT experience.

Great Experience

I needed a new car as my lease was set to expire in January. I was interested in a Ford Fusion so I decided to check out what Salerno Duane had to offer. The sales rep, Bob Montgomery was excellent. He was knowledgable and not pushy. He asked my price range and found me the right car with monthly lease payments that are well below what I had anticipated or requested. All members of the sales and finance team were friendly and helpful. I would definitely recommend Salerno Duane Ford to friends and family.

My lease experience

Just leased a new Ford Escape. Everyone from the general manager to the salesman to the finance lady made me feel welcome. They were all very pleasant, knowledgeable and helpful. The salesman was especially attentive and helped make for an easy and enjoyable lease experience!

Easy, Efficient, Exceeded expectations

No haggling, paperwork was handled efficiently, and it is clearly evident the knowledge and expertise of the entire staff. Everyone worked as a cohesive team. Thank you to Vito & Ariel for aligning my requirements with a new Ford Focus SE Hatchback. The experience exceeded my expectations.

Worth the wait