Saint J Subaru

Stress Free

I love my Subaru and I am a very brand loyal customer. This was my fifth Subaru but my first time with this dealership and they were by far the BEST!! They were quick on getting back to me, they were accommodating on the pick up timeline and they were so helpful. I will definitely buy another Subaru from them and I would recommend them to anyone. This is how buying a car should be....stress free!!

Clean and friendly

Everyone was friendly, the food and coffee was free, it was nice visiting with the people in the waiting room

Love St J Subaru

Friendly, informed sales reps.Worked with me on trade-in and sales price. Found the exact car I wanted!Hope you enjoyed the donuts!

Leased or bought three vehicles over the course of a week

Worked with Dan and also with Zane. Both sales persons were knowledgeable about the vehicles they showed us and efficient in getting the deals closed.

Friendly

Dan was very helpful, attentive and knowledgeable. He made sure we were comfortable and did not keep us waiting. Our overall experience was a positive one.

Helpful & explained what was being done.

Very helpful and explained what was being done. Convenient to have wi-fi as I waited for my automobile. Clean facilities.

wonderful people, great service, friendly atmosphe

Great service! Friendly atmosphere! Wonderful people! They extremely helpful and knowledgeable. We will continue going to St.J and will recommend it to family and Friends.

Great service, knowledgeable staff

Everyone we worked with was extremely respectful and helpful, answering all of our questions and making sure we understood everything we were signing.

courteous front desk service person

The car was about 1/2 hour late going in on the appointed time. But the representative at desk was polite, courteous,and helpful.

Beth W & Tom Z

Armel was great to work with. We went to purchase a car, essentially knew what we wanted, and he made it happen.

new car urchase

I bought my new car over the phone from Paul. He was patient, thorough, and very professional. He listened to what I wanted in a car rather than just try to sell me something.

Great service.

Everyone I came in contact with was awesome. Makes me feel safe to know I can call on St. J Subaru for any problem that arises and they are quick to respond. Made my day!!!

Great Service Dept; very helpful

The service dept is clean friendly and has great hrs, very helpful. I would definitely recommend them for any of your service needs

Great service

The fact that the service person told me what was going on and the service was just what I wanted.

Great service, friendly helpful staff.

Helpful staff. It is easy to make an appointment and everyone is friendly and helpful. I have been getting my car serviced at Subaru since 2005.

Easy and professional

This is the second car we purchased from Saint J Auto in the past year. From the time we walked in, Armel was very professional and not pushy which is important to me. We live in Springfield which is 90 miles south if St Johnsbury and it was worth the trip. We also met with Kevin to work out the financing who was also very professional and efficient. I highly recommend Saint J Subaru !

Just the Best

From sales, through the paperwork and on into service St Jay just does it right. Rare and very much appreciated. Thank you.

Excellent service, very helpful staff

Ryan Fecteau was extremely accomodating and went over and above to help find a solution. The staff is very pleasant to work with.

Thorough explanations

Knowlegeable, polite, enthusiastic, sales person who was more than thorough in his description of the car's features. Am looking forward to a 2nd visit now that I have had time with the car. Fair trade in on my good car.

A good day at Saint J Subaru....

The salesman worked hard to finalize our sale, and was very pleasant and professional. We enjoyed Zanes humor and gift to gab.. :)

Great service, clean, comfortable waiting area!

Comfortable waiting room with coffee, TV, magazines and vending machines. Friendly service workers and WiFi was available, too! My pet was allowed to be present, also!

Uneventful..just the way I like it.

I was updated on new cars while waiting for recall update to take place. Car was washed before they handed me the keys.

Efficient, Professional and friendly

Being kept informed having a comfortable waiting room and coffee work together to provide a pleasant atmosphere. I'll be satisfied with the work that is done.

serivce was great, meat clean facilities

The sales person was friendly, courteous and very helpful. He was knowledgeable about the sales process and answered our questions fully. All staff were friendly and courteous.

Great dealership

Corey at the service desk was extremely helpful. He went out of his way to get me a loaner car. A very pleasant young man.

Great dealer

This is the second Subaru I have purchased from Saint J. The first one was 10 years ago and that experience helped me make my decision to return to Saint J. Thanks!

overall subaru experience

car is great - St.J has serviced 2-3 times taking care of recalls etc...each time it was on time and serviced properly - that is all I can ask for!

Service at Saint J. Subaru

Thorough service check list. Nice people to deal with. Nice place to wait, but wait time was significantly longer than promised.

Friendly customer service and negotiable

Subaru worked with me on a price that was closer to my price range. The process went pretty smooth. I recommended my friend to go to St. J.

Great service

It was very convenient to be able to schedule my service appointment online. I also like receiving useful coupons by email. I especially appreciated the friendly, knowledgeable and professional service rep. It is refreshing that the waiting area is so nice and clean with comfy chairs, tv, current magazines, complimentary coffee and water, a snack machine, and even a (fake) fireplace that gives off heat. If you have to get your car fixed, this is the place I recommend; always a pleasant experience.

Professional service & genuine interest to please

Felt I had individual care and that there was a genuine interest in my needs. Also appreciated shown the part that needed replacing! Professional service rep with a kind smile. Made me feel he really cared about the health of my car. Couldn't have found better service. Thanks

i highly recommend this dealership and a Subaru!!!

much effort was put into working hard and as swiftly as possible by dan my sales person that i was pleased with the results and i am now in a subaru and for years i have always wanted one!! so thankyou Dan and Saint J auto!!!!!!!!!!!

Great service

The service was done in a timely manner and the cost was exactly what was quoted. Very happy with the service that I received.

great service

quick and easy, very friendly, only thing i would recommend is donuts to go with the coffee thank you rich

SUBARU

Ryan with service was super! Helpful, knowledgeable and ready with answers Always like to say hi to Rose, Rose sold me my car and when I ready will buy my second Subaru with Rose.

geat service and clean facilities

professional staff with total customer satisfaction!! customer encouraged to return or call if any questions or concerns and representative available at all times

St J Subaru staff really listen!

The service team, and my salesman listened to my concerns, and appropriately addressed them. They took the time to check out my car, and made a plan with me for the repairs that I was happy with.

I love my subaru

Everyone is polite, anxious to fix whatever & don't laugh when I need help with opening the windows !! Thank was very important.

The people are all friendly and knowledgeable.

They told me exactly what would be done at that visit including a car wash. I love that. I highly recommend this dealership.

Great staff, amazing service

I am always treated well at every visit. I am never turned away, even when I walk-in with no scheduled appointment.

Fast, Easy and Quality Service

Loved that I could book the appointment online and that the service was performed on time. Team was friendly and made sure all my questions were answered.

Great Service !!!

The service is great , effecient , polite , accomadating , wait time pleasant and kept to a minimum , staff knowledgable. A pleasant environment .

Excellent Service Department

As always the service department was helpful and efficient. I made a Saturday appointment that fit my schedule and couldn't be happier.

St. J Subaru's excellent service

They know me. They know my car. They always offer to show me what they need to work on. I always leave feeling confident that the work has been done, and done properly.

Great Experience!

I most enjoyed the online services you have, and I had an extremely helpful sales person!it was an extreamly easy and relaxing process.

Fast and accomadating

very fast and accomadating to work around my schedule. A + service!!Thank you, I will be back for my next vehicle in the future

Excellent

Everything was great! My car was fixed right the first time and the service manager was right on with the price. Thank you!

Crosstrek real red

They got me the car I wanted, I wanted the real red crosstrek and they found one when others couldn't

Very easy and happy with the car!

It was very easy to go in there. Very nice people and was happy to buy my Subaru from them. Very reasonable and very understand! I enjoyed the experience and would recommend them to others

treated respectfully

Armel was a great salesperson to deal with. He listened well to our needs and was very knowledgeble on the products and options. He was understanding about our not wanting to make a hasty decision.

Good enough to earn my biz; sketchy math at first

We went to St. J because they had the best online selection of used Subarus in the area. St. J already had a decent reputation in my eyes, as a family member had bought from them a few years ago and had come away with a positive experience. Overall, my experience was that St. J was above average as far as friendliness and willingness to show us as many vehicles as we needed to look at to make a decision.However, once we had chosen a vehicle and it came time to negotiate and work out a deal, things slowed down considerably. We had to send the sales rep back into the "numbers room" several times, due to math errors and horrible interest rate projections. They claimed this was due to not knowing what interest rate I would qualify for, and not wanting to over-promise a rate that was too low. (So why not run the credit inquiry before coming back with a quote? What does that take -- 2 minutes? 3??) Also, I had to do the math myself, to reverse engineer the interest rate in the quote I was given, because the rate was not explicitly disclosed in the initial "monthly payment" proposal. It was something like 9%... Ridiculous.I grew uncomfortable with this after a while, unsure whether this was a routine tactic to prey on those who are poor at math, or merely multiple consecutive honest mistakes. I suspect that probing for weak math, and seeing what they can sneak by customers is probably par for the course at most auto dealerships. It's a little disheartening toward the industry in general, but, not a criticism of this dealership specifically. I didn't take it personally, and it didn't burn any bridges as far as the customer-dealer relationship goes, because they were polite about it throughout the exchange.Once we had established that I was not poor at math, and we had a numbers agreement hammered out, verified by a credit check, they were relatively expedient from that point on. They weren't too pushy with the "add-on" options at the end, and we did end up purchasing one of the coverage extensions.Ultimately, I feel we received a fair enough deal for the car. I don't know about their impossible-to-prove "Nobody beats a St. J Auto deal" claim, but, I'd bet it was within throwing distance of as good a deal as we probably could have found anywhere for that vehicle. I can live with it, it was overall a positive buying experience, and we will probably return here the next time we are shopping for a Subaru.

Guided us through the process so it was a comfortable experi

Everyone, particularly the salesperson Rose, helped us reach a good decision that we felt was the right one for us. Everyone involved was very helpful.

friendly

i was pleased by the way the car was explained. When i left i felt i knew everything i needed to know about the car to take advantage of the extras features with out reading the book to find out how things worked which can be a hassel sometimes. even an offer to set up the blue tooth. thanks kurt

Total customer care.

In forty years of car buying, I have never been treated so well as by the staff of St. J Subaru. They are quick to respond to any question you may have and proud of their product line.

Seemed friendly but not up front.

Month of September at this dealership you received remote car starter floor mats and winter tires. Traded a beautiful jeep wrangler for an STi. I settled on a what seemed to be fair price for my trade and there was no mention of putting the money from the car starter and winter tires ( which I did not receive) on my trade to get to that price. There was absolutely no budge on the price of the STi and had no idea at the time of purchase that these items were supposed to be included in the sale. I called a few days later to find more info and did not find much so respectfully asked for the manager to call me back since he was busy that day. No call back. would of been nice for them to be up front about it and I guess I should of done more research of the ad before shopping.

Factfinding turned into Purchase

We had decided to purchase a new Subaru next spring. But our preliminary discussion of pricing turned into a purchase of a new Forester Subaru. Our experience with Saint J was very professional and everyone was very easy to talk with. We would certainly recommend this dealership to family and friends.

Best car buying experience ever

Initially we were very concerned about having no choice but Saint J. Reasons were that we definitely wanted the newly released, limited availability Outback 3.6R Touring in black, and Saint J was the only dealer around within 100 miles that had one on allocation. We also sold our old car privately and needed to replace it, so we were concerned about having to deal with the only game in town on buying a new car - a process we had come to dread from experience. Happily this turned into the best car buying experience in our many decades of working with dealers. Negotiations were very open, fair and friendly, the sales staff was extremely helpful and responsive to our many questions and requests, and they made the final transaction and decisions on service and warranty options quick, easy, clear and painless. The Outback was beautifully prepped, the sales person was highly knowledgeable and helpful in explaining the new high tech features before we drove off, and the car itself turned out to exceed our expectations on safety, comfort and handling. Though they are not the closest Subaru dealer, we're hoping we can arrange our schedules to work with them on service and maintenance requirements because of this initial experience.

Failed inspection to generate repairs that were no needed.

My Subaru Outback passed inspection at another well respected facility . after failing at Saint J Subaru. I was told the repairs they required were not necessary.

Great job.

I got the the car I wanted at the price I wanted. Good job STJ Subaru! I am sure we will love our new Cross Trek.

All Good.

I went to 2 other Subaru dealers in VT. But St Johsbury was more ready to help me find the right color, the right interior, at the right price that I could afford on a three year lease. Have shown the Crosstrek to two other people and recommended The St. J dealership. Miranda Koggan

The only place to buy a Subaru

Shopping for a new car can be a stressful, pressure-packed experience to be avoided. Such was definitely not the case at St. J Subaru. I had previously visited another Subaru dealer and was pressured to make an on-the-spot decision to avoid my comparing their offer with another dealer. I was warmly greeted at St. J, and Zane made the experience enjoyable and stress-free. I had all the time I needed, wasn't forced into a decision, and presented with an excellent offer. Zane is wonderful to work with, as were the sales manager and the business manager (check out the high-tech desk!). If St. J is your first stop, you won't need a second.

Great car purchasing experience,

For years I had been driving front-wheel drive cars around New England without a problem, but recently thought of switching to a Subaru for the added security in winter of all wheel drive. I tried doing business with the local dealer, who not only did not meet my trade expectations, but I left feeling as if they were doing me a favor by doing business with.I tried St. J and found them welcoming and the entire car buying experience amazing, from walking into the showroom to driving home with my new Impreza. Good deal, good price, great staff, great car, an overall great experience. They have earned my future business and I will drive the forty five minutes for service.Thank you,Avi

We got the car of our dreams

This is the 2nd Subaru that we have bought from Saint J's. Just like the first time we were treated fairly, all our questions were answered, we got a great car for a great price.

Impreza

Both James & the gentleman that helped me with the paperwork (I'm sorry, I can't remember his name) were very helpful &.courteous. It was a great experience & I would recommend St. J to everyone.

Making a choice with Wilum

My 4th car with Wilum's help. Asks my wishes and has it there ASAP. Others also helpful. Only trouble is MY choosing the color.

Professional, Accomodating & Easy to Be a Consumer

St. John's Subaru was pleasant experience to purchase a new car. The sales team was professional throughout the day and made it easy to discuss various vehicle options. The financing team was straightforward and honest. The car team spent over an hour helping me understand many new features of the 2017 models, and even spent time with me in the vehicle to help with basic console programming. When I found a scratch on the outside of the vehicle, a mechanic came out immediately to apologize for any oversight and repair it. The entire team was friendly, easy to work with and respectful of my time.

one, two, three......done!!!!!!!!!, easy as pie

We got the new Crosstrek we wanted at a great price....Everyone was courteous, friendly.The short drive from Berlin, NH was well worth it.

2017 Subaru Legacy

My family has had quite a few Subarus for years so I knew I wanted to get another. My Dad has dealt with Armel Mends- Cole several times in the past and recommended I speak with him since he is honest and does not waste your time. Everything about St J Subaru was easy and fast. I could not recommend anyone more than St J and Armel. Price was good and he is a gentleman. Kevin in finance was great to deal with as well. Great dealership !

Zane rocks!

Zane Peters is the nicest, crazy in a good way car salesman I have ever met. Thank you for making it easy and a laugh riot to purchase my new Forester. By the way my Forester's name is Moiraine from the Wheel of Time series. Great blue color, handles well, good mileage. Thank you!

I bought my forester at your dealership

I had the sales people Jamal and Rose. They both explained about the car and worked with me to get an excellent trade in on my Impreza.

Great Buying Experience!

I had been pricing a new 2016 Impreza base model with automatic with 5 dealers. Saint J Subaru was the only one to give me the lowest price the first time without having to keep negotiating the price down like the other 4 dealers. John Martin was upfront, honest and great to deal with. The inexpensive Impreza is a great value!

Very disappointed

I purchased a 2014 subaru legacy since my purchase I have had a oil leak. While driving I can smell oil burning been in for service 4 times in the four months I've had the car. The car is still leaking oil they keep telling me another seal is leaking each time I go down. I am very disappointed in the purchase. I've never had so many issues with a vehicle before. I should of got a Chevy like I had before.

Good overall experience

I leased a car last year form Saint J Subaru and was very pleased with the experience, so when it cam time for my husband to trade in his truck for a car, we chose to go here again. I dealt with Willum Smith the last time and wanted to deal with him again, but he was not available on the day we could go to drive the car. We met with a sales manager and a sales person who were very high pressure and seemed to ignore our comment, repeated a number of times, that we were just looking and were in no hurry to purchase or lease, but wanted an idea of what the costs might be for both. After over an hour of being pressured to "close the deal" that day, we chose to leave with no deal in place. I received a call from Willum the next day, who was, again, a pleasure to deal with. He was patient with my concerns and answered any questions I had. Over the previous night my husband and I had discussed the options and made a decision to lease the vehicle, so I was ready to "make the deal" when Willum called. . Willum made the whole process easy and painless, arranging for delivery of the car and paperwork to our home and taking our trade-in on the same day. I gave the delearship 5 stars because of Willum and the ease of getting the process done.

Facilities

Service very good... But...Men's restroom unhealthy. Bowl & urinal not clean. Strong urine odor. Floor dirty.

I was ripped off!

I am a mother to a toddler. I was in the dealership all day long with my toddler the day I purchased my most recent Subaru. I was sold a used car for $7500. They gave me a measly $1000 for trading my previous Subaru, which was actually valued much higher according to Kelley Blue Book. I now have a loan in the amount of $11,000 that I'm paying on after all was said and done. Out of curiosity today, I looked up the value of my car in it's current "Very Good" condition. The value is $5,500 with 100,000 miles. I bought it at 89,000 and the value is similar now than it was then. So this car should have been sold to me for approximately $5,500. They over charged me by $2,000, they jipped me on my trade, and the service to the car was inadequate. They did some work to the car to get it up to the proper "standard." I had to bring it back right after because my brand new tire kept going flat. They "fixed" the valve stem (after I had to get management approval for them to not charge me for it), yet my tire continued to go flat. The car needed a tune-up, yet "they don't provide basic maintenance to the used cars they sell." So I now have a loan that I will be paying on for the next five years that is equal to DOUBLE the value of my car. I feel extremely taken advantage of. I completed the survey they sent me with instructions to contact me, and they never contacted me to apologize. I have been thinking about selling my car to get rid of my car payment, and now I see that is absolutely not possible. So thank you St J Subaru, for ripping off a young mom who just wanted a safe, affordable vehicle for her family. The only time I will be returning will be to take advantage of my warranty which was supposedly given to me for free, but I actually paid $2,000 for that as well. I am not giving these people a single dime ever again and I will make sure that everyone around me knows that they ripped off a mother with a toddler. Perhaps they are more honest when it comes to selling NEW vehicles, but they do not care whatsoever about their used vehicles.ONE positive is that Wilum was friendly and helpful, especially considering I had my small child with me. The Finance manager did way too many inquiries to find a bank that would finance me, effecting my credit score. I finally revived it to where it was, six months later. He should have just told me that I couldn't be financed...I am still getting letters in the mail from banks saying that I have been denied for a loan and I bought the car over 6 months ago.When Ryan told me I had to pay for my valve stem, I insisted on speaking to a manager, who then decided to waive the charge. Despite my frustrated attitude, Ryan remained respectful and helpful.

Excellent service

No hassles, we knew what we were looking for and everyone worked to meet our needs. Friendly but not overbearing, knowledgeable and reasonable. Would definitely go back for our next purchase.

A very good new car buying experience

We are a couple who recently retired and moved to Vermont. This was our first visit to Saint J, and we test drove a recent used Outlook but decided we liked a 2016 new one much better. Our salesperson, Nick Lussier, was very patient with us and a nice guy to deal with. When we had to delay returning to pick up the Outlook and turn in our old Forester, Nick was accommodating. The negotiating process and all the paperwork went along OK, and we got what we think was a fair deal. We will definitely return to Saint J for our next car (unless the one we bought lasts longer than we'll be driving).

Wonderful Experience

I was given a loaner that I wound up purchasing. It was a very positive experience and received great service and a great deal. All of the niggling paperwork that is involved in buying a car was taken care of. Armel gave excellent instructions on all of the car's new features.

The sales experience with Wilum was very pleasant.

Good experience, fast, pleasant, and friendly. I wish we had noticed that the AC was not working. It cost us an additional $ 129 dollars to have it repaired. Thus we have to rate service lower. Otherwise the car and the purchase was great.

Great experience

From our first interaction with Paul in Internet Sales, we felt as if our business was appreciated. He answered all of my questions, and I had a lot of them. This was by far the best car buying experience that we've ever experienced. I look forward to working with St. J Subaru in the future.

A friendly, professional, courteous, helpful, dealership

We just bought our second Subaru Outback from St. J Subaru, and the process this time, just like the one eleven years ago, was easy and fun. Our salesman, Wilum Smith, is a delight to work with, and he is a fine teacher of all things Subaru.

My car purchase

I had a good experience at St J Subaru. James was easy to work with and very knowledgable about the inventory and the car wr purchased.

Excellent experience

Everyone we worked with at St J Subaru was helpful, knowledgeable, friendly and helpful! We got the exact car we wanted at an excellent price with no hassle. And we drove there from the Burlington area because St J was so great to work with.

Couldn't be better!

Everyone was extremely helpful and friendly. Dan verge worked overtime to get my bluetooth connected to my android phone. I really Appreciated that! Thank you.

The best experience ever

This was the best experience we ever have had, James Edwards was amazing . He spent 100% of his time with us. To make sure we understood everything about our new vehicle, This was very nice to have all the features explained , I would like to say thank you again to Ray Gaudette for giving us the fantastic deal. We love our new Legacy , You are really fortune to have James Edwards working for you He does a excellent job and makes sure you know everything about your new vehicle, It was very nice to receive a follow up call to see if we have any further questions. We have never had such a wonderful experience purchasing a new vehicle. Yes we will have our vehicle serviced with you, we will also recommend our friends.Thank you again James Edwards for the wonderful experience.,

Thumbs down

2nd car ive bought from them. Problems on problems. Took the car to their sister comapny to be inspected, didnt pass. Guess there was "a list" of issues with the car that were never fixed. Ive now made 2 trips to see them for repairs. Huge dent in my door, they said they could take care of, now saying they cant. Awesome! They must have no communication between sales and service. Would recommend going south to look for a subaru. Thats what im doing when i trade mine in.

Wonderful.

I traded in a one year old Ford Transit Connect to get back to the Subaru brand that I love and trust. Naturally, I would go to no other dealer than St. J Subaru. St J knows the vehicles they sell - from the sales person on down the line to the mechanic - unlike the experience I had with the Ford dealer. It feels good to be "home" again.

Late As Always

My buying experience was amazing. I had great help and found the car immediately. I own a 2012 Subaru Impreza Hatchback and I love it. However, every time I am in need of inspection or car issues and I visit Saint J Subaru they always bring my car in an hour late. Living an hour away I usually have to be very careful how long in at the dealership because I need to get back for work. The car being brought in makes it very close to the time I have to be home and I hate how long it takes to simple things. They do a great job once it's done but the wait time could be inproved.

All dealerships should be like this.

Third Forester purchased from St Jay. Everything about the purchase and subsequent servicing has been great on all three cars. Top notch sales, financing and service team.

Excellent.

Third Forester purchased from ST. J. Subaru. Great vehicles and the best place to buy a Subaru. Great salesperson Willum Smith. Will be back again.

Very positive, helpful, not high pressure.

Saint J Subaru is very helpful, efficient and fair. We'd definitely buy from them again. We got a fair price on our trade-in, and a very good price on our new car. We also appreciated that there was not a lot of pressure to purchase something we did not want or need.

Simple and Straight

I got the vehicle I wanted at the price I wanted without games. Nobody told me they had to "check with their sales manager" to give me a good price and I was able to conduct the sale online, which was very convenient. When I came in to pick up the car, I was treated very courteously and everyone took time to explain both the car and the paperwork in a helpful and straight-forward manner.

Very good.

I had a very positive experience with St. Johnsbury Subuaru. The quality of the cars is excellent. It is the ideal car I wish to drive in Vermont. Everyone works with you at Subaru. The one thing I would have appreciated is them mentioning and completing the car inspection before delivery. Subaru includes it anyway and it is problematic to return for the inspection within a few weeks so why not perform it at the outset.

Friendly

I was met at the door and was asked what I wanted and they showed me exactly that! They fully explained all the features and even set up my bluetooth.

Nice Experience

I went to the dealership to test drive and compare vehicles. I appreciated the no pressure approach. All of my questions were answered and I was given brochures to take with me. I returned later and was happy with the deal Saint J Subaru gave me.

Great service experience

I have purchased 2 vehicles from this dealership and every is very friendly and does everything they can to make their customers happy.

Appreciated the extra effort

The test drives helped us make a decision. We appreciated the effort to confirm the features we were looking for and the extra effort on our behalf to find the model we desired.

good experience

I was after info on leasing - flyers, brochures, etc. Was not my intention to purchase anything at that time. After meeting with sales staff for a couple of hours I left with a new Subaru. Now I have to learn how to operate this vehicle with all the new stuff which I've never seen before. (I don't even have a cell phone.) But they offer lessons. Cool!

First Car for Son

We were looking for a quality first car for our son, a new driver at the age of 16. Rose helped us find a 2004 Malibu with low mileage, and in good shape. We appreciate the effort of Rose and Jeff with helping us out, as we know they are parents and want the best for our son. We always try to do business locally, and St. J Subaru stepped up for us! Thank you!

new legacy

Barry was superior in helping us with the process of buying our new Legacy.As always the experience at St J was pleasant and efficient. I would recommend this dealership to anyone.

my first purchase through a dealer in 29 years

Expecting a hard sales environment, I was very pleased with the calm and professional way I was treated. The sales person understood what my needs and expectations were and did not attempt to steer me in any direction other than the one I was interested in. The negotiation on price was executed in an honest and timely manner, and I drove away in my dream car, completely satisfied. I hope the service part of the transaction will be as smooth. Thomas F. Sammon

Great experience.

John Martin was always very prompt returning my email, answering questions. Zane was very friendly and accommodating. Chris Matte was very friendly as well, and helpful.

Great experience

Overall very satisfied with my purchasing experience at St Jay Auto. Everyone was very helpful and they did everything they could to stick with my budget.

Thanks for the upgrade

Several months after purchasing my Subaru I got a call with an offer to upgrade my model and get the color I wanted in the first place. Process was easy and painless thanks to everyone in the dealership involved.

"Excellent, Excellent"

Upon my visit to St. J. Subaru, I was introduced to the salesman. He was very helpful and knowledgeable and was able to get me an excellent deal on a '16 Crosstrek, which I am very happy with.

Best car buying experience ever

We bought an Impreza and the buying process was a breeze. Zane, our salesman, was very knowledgable and extremely friendly. Chris in accounting, made the financing transaction easy as well. It was a pleasant experience for us!

Very satisfied

Full disclosure: I planned on buying a Subaru.Full surprise: I didn't realize I would have such a pleasant experience doing so!The folks at Saint J Subaru were nothing short of excellent and earnest in my dealings with them. Zane (sales) was a lot of fun to work with, and Kevin (finance) was forthright and friendly. I appreciated the fact that they drove the car to my residence (and I live in a rural area) for delivery. Once I took possession, I noticed something a little bit off -- rather than get any sort of run-around, a la you-bought-it-now-it's-your-problem, Saint J Subaru took care of the problem with Zane saying I should bring the car in immediately and Ryan (Service) taking the time to assist me and explain in detail not only what they found but what specific steps they took to fix things. I couldn't be happier.

Happy to Help Salesman

I hate car shopping and all of the wheeling and dealing that goes with it. This experience was one of the less painful ones. Your sales and finance employees listened and worked with us in that regard.

I bought a Crosstrek

I was not sure which model Subaru I wanted, but was shown all that I was considering. I made the decision, and the salesman worked with me, and the car's arrival was right as scheduled. I was surprised that I had to finance at least a part of it, not able to pay it outright, but was assured that there was no penalty for paying the full amount after the first month! (And, an interesting discussion on finance and square roots!)

VERY HAPPY

THE PEOPLE AT ST J SUBARU ARE EXCELLENT TO DEAL WITH AND WORKED HARD. WE HAVE BOUGHT MANY CARS THERE AND AS USUAL ROSE WOOD DID AN EXCELLENT JOB AS DID JEFF HALE AND CHRIS MATTE

Best deal. Good communication.

Initial conversations were very easy and friendly. A little pressed to close the deal and pick up the car right away or it would go back on the market. Best deal out there.

Painless!

Buying a car is not what I consider a fun thing to do however I discovered that maybe I was just going to the wrong places. Saint J Subaru changed my mind! From the first phone call I was hooked and had already decided that if I was going to buy a car I would be going there. Paul was my first contact (phone) and he hooked me right away. He offered great selection and prices and talked to me about a trade in. Other dealers I spoke to wanted nothing to do with that. Paul assured me that if I took the time to drive there from NY I would be leaving in a new Subaru and that is exactly what happened. When I arrived, the car Paul and I discussed was sitting in front all clean & shin. He introduced himself & turned me over to Zane who went over the details of the car. All my questions were answered and I was one my way to purchase. The dealing was done before I arrived so the process was fast. efficient and painless. Never was car buying so easy. Zane is fun and Kevin is a wiz at all the paper work and Jamal hooked up my blue tooth in a flash and added my contacts.Over all I will always recommend Saint J and will return myself in the future. Thanks guys!

Hoppy subbie buy

Good friendly sales experience. I had to finagle a bit but I knew what I could afford and kept within that range. Happy to work with St. J. My local Subaru dealer is not as friendly....just my opinion.

Smooth process beginning to end

Friendly, courteous service provided by all we came in contact with. Buying a car has never been easier. Came into the dealership with my son who was planning to lease a new car. Not only did he lease one, but we ended up leasing one too.

Good but can be improved

Negatives: I felt we were almost attacked getting out of our car when we first arrived. The guy who 'greeted' us was too aggressive and immediately I was turned off.The whole 'game' with offers and counter offers through the salesman was ridiculous. It felt so choreographed.Selection was limited both colors and no basic trim of OutbackPositives: Salesman was friendly and patient, we didn't feel rushedThe financial guy was friendly and not pushyDealership was cleanComplementary coffee and drinks were nice, however we were not told about these by anyone for a long time

A very nice experience!

My husband & I were very impressed with everyone we came in contact with while selecting & buying our new car. This was our first Subaru ever!

preowned Chrysler

I had a great experience at St. J Subaru. Everyone was very friendly and worked hard to earn my business and put me in the car I wanted. Thank you Zane for being a great salesman. Love your enthusiasm!

sales experience for purchase of preowned Subaru

Everything went well , except for the trade value I received on my previous vehicle Very friendly and knowledgeable about the vehicle in which I purcased .

Worth The Trip

I had been searching on line for a used Corvette for about a month but had confined my search to my local area. When I expanded the search I came across a Corvette in Saint Johnsbury, VT at Saint J Subaru. I exchanged several e-mails with the sales manager, Mr. John Martin and after confirming all the necessary details my wife and I decided to take a drive up there (120 Miles) to inspect it and take it for a test drive. When we arrived we met with John Martin who set us up with salesman Wilum Smith. We went over the standard details of license and insurance and then we were ready. The car was cleaned and ready for us to take. We did an overall inspection of the car and operated the convertible top and all seemed fine. It is common place for the salesman to join a customer on the test drive but as this was only a 2 seat vehicle, we were able to take it alone. The test drive went well and we made the decision to make the purchase. Although it was now well past their standard closing time, John Martin, Wilum Smith and the finance manager stayed until we got everything completed which took less time than I expected. Everything was correct the first time. I opted not to take it home that night but made arrangements to come up that Saturday afternoon to take delivery. Being very fanatical about my cars, I asked that they do a full detail and put it up on a lift so that I could make one final inspection of the underside. The detailing was immaculate and the undercar inspection was fine. Their General Manager, Ray, who is a Corvette enthusiast, went over the details and controls as they were quite different from my previous Corvette. The only item missing from this car was the DVD Disk for the GPS System but they took care of this and ordered an up to date one through General Motors and had it delivered directly to my house. To end this rather lengthy spiel, I have to say that even though this was over 100 miles from my home, it was well worth the drive and time as they are fully committed to their customers satisfaction and I would make the drive again should the opportunity arise.

Great Cars and Service!

I have had several Subarus in our long history of living in VT. They have all been trustworthy in winter and very reliable year round. I recently was contacted about trading in my 2 year old CrossTrek. I was perfectly happy with mine and was not considering trading. However, I visited Saint J Subaru while waiting for my car to have work done. Armel was very well informed, friendly, personable and not pushy. I liked several of the new features on the 2016 CrossTreks, like smoother transmission and back-up camera, but I was especially interested in higher efficiency and lower gas consumption. A week later I drove away with a new CrossTrek after a very good trade-in deal. I am very happy with my new car and it seems even quieter and holds the road very well. I will recommend Saint J Subaru and Armel in the future.

My second new Subaru Crosstrek Lease

No car is perfect, BUT my last Subaru Cross trek was and is almost perfect. Aside from two battery incidents caused by not enough driving, ( days not driven drains batteries ) I have had NO problems, none, Nada, not one with the car. Could it have more horsepower as some reviewers state? Yeah, but it does not matter that much, It is delivered with sufficient power to meet most all situations. You buy a " Trek" for freedom, not speed. Yet it can handle speeds and delivers, I had no trouble driving at New Hampshire's 70 mph limit or, for that matter, plowing through snow and ice. Check out the safety equipment such as lane drift warning and so on, and the eye site technology! I have never been stuck in snow-- yeah this past winter does not count!!, but in the winter of 14/15, I found that the car always got itself out of snow situations safely, and rapidly due to its technology in handling all conditions presented to it. This time I got a 2016 ' limited Trek and after the first ten days, I find it an absolute gem and fun to drive. Subaru, historically, has great models that tend to improve each and every year. The gas mileage on my new " trek limited is awesome as is the smoothness of its motion. Try a ' Trek or XTREK today and you will understand what Subaru excellence delivers to you! The sales staff is awesome, committed to your satisfaction, and engages in negotiations based on YOUR PERCEPTIONS. I have NOT found better sales people in any other dealership in the past 40 years, NOT ONE. There are always good sales people at most dealers, but St J Subaru Sales people are precisely -- unbeatable! And we cannot forget the awesome service staff. I have known some of them for years and they are, from my point of view, actually knowledgeable about cars to a massively super competent degree--. I would not go there otherwise! They even helped me with some ideas for future add ons to my XTrek! The star of my experience was Dan Verge. This sales person was patient and had a great sense of humor that made the process fun and relaxing. He also demonstrated to me the power and safety of the eye site system. You will be made to understand its great value during his demonstration!! I wholly suggest that any buyer of any Subaru product including the awesome XTrek adds the eye site system to their car if it does not have one as standard equipment. Dan fully explained my new Xtrek's capabilities to me and spent all the time I needed to learn what I needed to know and stood by me while I transferred my SiriusXM service to the new car. You wont find another car dealer as awesome as ST J SUBARU!, nor a sales dude as knowledgeable as he proved himself to be. You will not find a better service department nor a more accommodating finance deparment. Chis in finance was great, fast, and thorough! Plus the management at St J Subaru is especially dedicated and supportive of their staff and customers as I found out. You will enjoy years of Treking with you Subaru Xtrek. It can go where most SUVs in its class dare not go, and it is a real four wheel drive always engaged and always ready to take you on your trips to fishing, hunting, or hiking and touring areas. It really is a sort of GT for Grand Touring car! It is, in my experience the most dependable car I have ever driven. I have had over 20 cars and it is the Subaru Xtrek that is not only surprising in its performance, easy on gas, and repairs, a pleasure and fun to drive, but it also whispers " DONT WORRY" to you when you think you might not make it somewhere due to difficult conditions. So, to sum up my experience, I will just say, Don't worry, you are in great hands when you drive your new Xtrek nearly anywhere. Don' worry!! Get one today and experience small car SUV quality that will make you realize that you are in a safe and wonderful car. Your sales person has the experience and the will to get you into a Xtrek now. Call Dan Verge at St J Subaru now and get started !!

Great salesman with genuine interest in getting me my car.

I had bought a Subaru Impreza from this dealership ten years ago. I was treated well then and when I decided I wanted another Subaru I went there again. I was very pleased with the salesman that helped me, They did not have my car on the lot but found one in just a few minutes. I was treated well both by the salesman but by all the people involved. I would definitely use this dealership again.

Traded 2012 Outback for 2016 Impreza

I had the best customer service ever at St.J Subaru. The sales team was willing to work with me to find the car and payment that fit my needs. I appreciate that they all were very personable and accommodating. They worked hard and patiently to find me the car that I wanted. I appreciate that the owner sat down with me and had a 1:1 conversation about the car and life in general. I appreciate that the business representative treated me like family. Overall it was the best experience I could have asked for.

Quick & easy

I was able to get a price on a new car and a price for my trade without driving to the dealership. The price was fair and much better than my local dealership. Everything was taken care of quickly through email and the car was ready when I arrived with my trade. Well worth the drive!

Low pressure sales

This was our first experience buying a vehicle from St. J Subaru and we felt it was a good experience. Armel was patient and helpful as our salesman. During the purchase experience, I found the discussion of optional vehicle protection plans to be somewhat lengthy, but we never felt overly pressured. One suggestion would be for the salesmen to be given a clipboard with all the vehicles listed, their mileage, and their prices to make for a quicker survey of the vehicles in the lot. The used vehicle we purchased required a repair, and Armel communicated well about when that would be completed and ready for pick up.

Just a really nice experience

Dealership was a pleasure to work with and my daughter could not be happier.

Very pleasant

We have always had a good experience when dealing with the Folks at St. Jay Subaru. They are low pressure and are always willing to work with us. In my opinion they go that "extra mile", and that is why we keep coming back.

Enjoyed dealing with Armel.

Previously bought a car from Armel at the Car Store in Norwich. Though the dealership down there is poor in my (extensive) experience, Armel was the exception. He was well-prepared,, friendly, and made a material contribution to my process of choice among competing models. Most of all, I trusted him and we had no problem negotiating a reasonable price then and now during my most recent purchase.I was also impressed with his ability to teach us what we needed to know about driving our new Subaru with its varied safety and communication systems. Thank you Armel!

Great buying experience!

A couple of weeks ago we purchased our second Subaru Outback in less than 18 months from St. J. Subaru. I needed a newer vehicle, and after having a great buying experience 18 months ago we decided to return to St. J. Subaru to see what they had in late model Outbacks. We found a slightly used 2016 Outback Premium with less than 10,000 miles. The entire buying experience went quickly and painlessly, and we felt like we bought it for a very reasonable price. This car was a St. J. service loaner, and I believe it was very new on the used lot when we went to visit. It wasn't even in their used inventory on their web site at this point. It was a rainy day when we made the deal. After I picked up the vehicle I noticed some cosmetic scratches on the exterior paint that I had not noticed and I believe had even escaped the eyes of the sales team. Upon calling to inquire how to fix this, the company agreed to take the car back for part of a day and fix the problem. It now looks great. A few days later, after I had an "oh, by the way, how do I set this up" question that the salesperson could not answer. He made every effort to get us an answer by going to their service department, and then inquiring with NE regional Subaru. Still no answer yet, but I really appreciated a sincere effort to get an answer when there may be no real answer. My wife and I have bought a number of new cars over the past 40 years, and only one time prior to dealing with St. J. Subaru did we have a buying experience anywhere near this good.

Purchased a new Impreza from Dan Verge

We are very pleased with the dealership and in particular Dan Verge, who helped us find a great car without being pushy or impatient with us. He told us everything we needed to know in order to make the decision that was right for US. He understood our issues with having a high-mileage trade-in and a bit of negative equity, and we ended up with exactly the right car for us.

Paul Devenger was good to work with

Willam was my sails person and I don't think he did much for his commission. He claimed he called me twice but no meseg or missed calls on my phone. Aperently you don't fill gas on used cars when you sell them. However most dealers make more money on used cars than new. The car was clean and in very nice condition when we picked it up as I would expect. Over all I don't think Willam did much exsept tell me what you dealer could not do. I really bout the car from Paul even though he is not the sails person. Picking up the car was very quick and efficient a pleasant experance over all from your finance department.

New car buying experience

I was very pleased with the dealership, John Martin and Dan Verge, and of course the deal I received. I was trading 2 cars and frankly another dealer would not even look at one, said there was no market for it. St J Subaru took it as a trade sight unseen. Thanks guys!!!!

The place to purchase a Subaru

I have high expectations of car dealerships being in sales myself and being someone who often purchases vehicles and my expectations have been met very well here....not once but twice. In the fall I got my new 2016 WRX STI from Armel and got a much better deal than other dealerships were willing to do. I liked the service so much that we got a 2016 WRX for my girlfriend from him as well and are equally happy with that experience. We were treated with respect, given a fair deal and got the vehicles we wanted, all while being treated as friends by Armel. I wouldn't buy a Subaru anywhere else at this point because other dealerships including Burlington Subaru and Twin City didn't treat us with much respect at all. Thank you Armel and the Saint J team...we love our cars!

The Dan Verge Experience

Thank you to Dan Verge with St. J Subaru to get this deal to go through. He was very knowledgeable of the Subaru products and was very pleasant to deal with. Thank you for your hard work on this!

NEW PURCHASE

GREAT EXPERIENCE OVERALL; DEALT MAINLY ONLINE. JOHN WAS VERY RESPONSIVE TO OUR INQUIRIES AND WORKED WITH US TO ACHIEVE A DEAL THAT WAS WHAT WE WANTED.

Buying a new car

Our experience was great! There were no surprises - what they told us over the phone and by email was what they did. The price was good. The car was ready when we got there. The employees we worked with were friendly and helpful.

Excellent experience with both the sales and finance team

We drove about an hour to visit this dealership on the recommendation of a family member from NYC, who purchased a car about 6 months ago and had a great experience. We'd phoned the dealership to let them know we were coming, and they had a member of the sales team ready to meet with us. We were interested in 2 models, the Impreza and the Crosstrek, and he spent a good amount of time reviewing both vehicles and the various options. We were able to take them out on the back roads during mud season, which was a really important part of the decision-making process as we live on dirt and need a car that can handle muddy hills. We ended up liking the Impreza the most, and despite all of our determination not to do so, we left at the end of the day with a new car! We were very happy with the service from the sales team - there was no pressure, and the emphasis was on making sure that we understood enough about the car and about Subaru's in general to make an informed decision. Would definitely recommend this dealership to other people interested in purchasing a new or use Subaru.

Fact Finding to Purchase

This dealership is incredibly accommodating, professional and caring. Good experience from start to finish. I meant to go on a fact finding mission and came back with a used Subaru fitting my needs. I knew what I wanted but was unsure about several things. My dealer experience with Wilum Smith and the financial experience with Chris Matte was exceptional. Since I purchased a used vehicle, dealings down the road with repairs and maintenance are open. I would, however, expect to see the same professionalism and customer service based treatment through St. J Subaru Service that I experienced with sales and financing! Thank you

My 2016 Impreza

When I called and talked to Paul I got ST J's best price first pass which was ~ $2000.00 less than a "best price" quoted at another dealership for the same exact model.The sales person was wonder =ful ( Barry ) and the person who took us through the purchase paperwork was pleasant and efficient.The car is what I expected and I'm sure I will appreciate the all wheel drive next winter. The first tank of gas equaled 35 MPH which normally improves once the car is driven a bit. I like the fact the rear seat folds flat for ample storage. Thanks for a great experience.Regards ,Al Machia

Excellent Customer Service!

This is the 3rd Subaru I have purchased or leased from St. J Subaru, and once again I was impressed by not only the car, which I am sold on Subaru anyway, but my sales person James was professional, knowledgeable & was genuinely concerned about my satisfaction with my new Crosstrek. I had an issue with the voice recognition, and he did not stop researching this problem until he found the answer. It's now working perfectly. Chris made the paperwork process easy to understand and he was thorough but quick. Perfect! St J Subaru is fortunate to be represented by 2 employees like James & Chris. Thank you!!!

It was amazing. Everyone was very helpful and efficient.

I have such a great rating because they helped me get the exact car I wanted at the perfect price. Everyone was thorough and helpful.

Happy customer

This is the 2nd vehicle I've purchased from Saint J Subaru and the third my family has. I was very interested in a specific car and with a couple of phone calls and emails Paul had everything set up, all I had to do was test drive the car and sign the paperwork. I was incredibly happy with the entire process and the staff is great to work with.

Wonderful!!

James and Scott were both very thorough and stayed late to make sure our purchase was finalized. James spent a tremendous amount of time going over the car's features with us. Great people and great experience!

buying a new car

Armel was helpful and friendly. We took two test drives and chose our vehicle quickly. It was a comfortable environment. Armel helped get us the vehicle we wanted and spent time going over the features of the car, when we were shopping and when we received the car.

THE BEST I SEEN

I WILL SEND ALL THE PEOPLE YOUR WAY.THE BEST JOB DONE AND TELL ALL TO GO AND SEE YOU FOR YOU WORK WITH THEM TO GET THE CAR

Awesome Sales Team

This is the third Vehicle I purchased from ST. J Subaru. I have always been treated with respect and in a friendly manor. The team is very knowledgeable and will work with any one in many different situations.

FirstTimeSubaruOwner-buying was easy!

This dealership has great staff and they played NO games with me like some dealerships are known to do! I felt super welcome & comfortable, plus met all our demands for a new car w/a low monthly payment, couldn't have gone smoother!

Pretty Awesome

I never became less important. Always priority. Jamal was very personable, polite and never condescending. I believe they did everything they could for me and my situation.P.S. Donuts and coffee were excellent! :0)

Quick, easy. Everyone helpful.

As a women, I hate the thought of buying a new car & tend to just keep buying the same make & model. (Subaru Forester) I am very satisfied with this car & like the fact there have been no radical changes from year to year, at least with the cars I have purchased in the last 14 years.The salesperson. Wilum Smith, was fun and courteous and answered all my girly questions & made the transaction fairly rapidly & smoothly. The financial guy, a Mr. Clark, was knowledgeable & efficient.I will probably return to St. J. Subaru in the future to purchase another Subaru.

Great place to work with!

Was a little frustrated when we had an appointment to pick the new car up at a certain time and had to wait quite a it longer be use was being washed and cleaned,finally let us see it,( it had come from port) and made decicion to go thru the buying process.After doing all the paperwork wich went about normal time we then had too wait longer because we decided to do a bronze pikg which meant they had to put another coat on top of paint and scotch guard the seats,this was understandable but sale an made us feel this was usually all decided before the purchase! This was never discussed on phone,after being there for 2.5 hrs we were told where our cr was and thank you! Our salesman I the past usually did a walk thru but he said that since it took so long we could come back anytime with questions unfortunately we will not get there as we both work long hours so our children will help us figure out the radio system,def felt a little hurried at the end,although another nice worker caught us as we were getting in the car and asked if we ahead any questions. We have yet to recieve a call about our new car,which usually hPpens I the first few days and I believe it's been almost a month.

friendly

People were friendly. they listened to what you want in a car then show you and have you test drive. They make it easy to handle all the paper work, Looking forward to great fo;;ow up service.

Friendly & efficient

I have recommended St J Sunaru to several friends. I appreciate having a loaner when my car is being serviced. Staff are always friendly & helpful

Professional and thorough

The salesperson, Wilum Smith, was extremely knowledge and courteous. The financial person, Chris Matte, was very helpful in giving us the information that was needed. This was our third time since 2007 dealing with St. J Subaru and will definitely be back.

Third Car from Saint J Subaru

I last bought a car in 2005, an Outback which had over 196,000 miles on it. I delayed buying another car as I felt the new Outbacks were too large. Like many others, when I stopped in at St. J just to look, I worked with Armel Mends-Cole, and I drove away with a used 2013 Crosstrek. I am very happy with my "new" car.

Enjoyed professional and courteous service.

Enjoyed the entire process! Very professional staff. Dealership showroom very clean, and sales staff had good working knowledge of product. Would highly recommend St. J Subaru.

St. J Subaru is worth the trip for me.

I live in the Stowe area of Vermont, some 50ish miles away from St J Subaru. I just leased my 5th new Subaru but my first from my new friends John Martin and Rose Wood at St. J. Subaru. After a negative experience with a more geographically convenient Subaru dealership i had previously leased many new Subaru's from I decided to give St. J a try. My first encounter with them was a phone call that turned out to be after hours but John Martin, manager, answered the call instead of looking at his clock and saying to himself "It is after hours, all I want to do is finish my paperwork and get home to my family". I told him what my needs and desires were and that we would be in the next day late in the morning. He introduced my wife and myself to Rose Wood who worked with us professionally and efficiently to get us in and out in less than an hour. We had leased a 2016 Subaru Outback Limited with all the bells and whistles. By the way, the list of bells and whistles is getting longer every year. The car wasn't there yet so we waited a short time for it to come in. On our 2nd trip to St J Subaru we took delivery or our new car and this is where Rose Woods professionalism and courtesy really came through. We enjoyed a little time with the finance department and got the business taken care of but then Rose spent all the time we needed to acquaint ourselves with the Eyesight system, Navigation system, Bluetooth phone system, Lane detection system, power tailgate system, adaptive cruise control system, info center control on the steering wheel, the Starlink system, the memory power seats, the heated front and back seats etc. etc. etc. At this point the sale was already made and we were happily provided with the service that went along with the sale and that sums it up for me, their motto "You can't beat a St J Subaru deal" doesn't only refer to price, it includes all the aspects of purchasing or leasing a new Subaru from the friendly and professional staff at St J Subaru.

Great to deal with -- delivered what they promised...!!

Overall, I felt my daughter and I got a good deal on our used vehicle purchase and the employees and process was friendly, enjoyable and efficient...!

Love my new vehicle!

We had gone to Concord New Hampshire and then backtracked to St.Johnbury when we started looking.We met Dan Verge and he was friendly and courteous.He helped us secure the exact car we wanted.Pricing was even better in St.Johnsbury.When we went back to pick up the vehicle when it came in Dan was awesome in working around our work schedule.The financial department was exceptional also.Everyone was very helpful.I would highly recommend Dan Verge and the crew to anyone interested in purchasing a new Subaru.

Pleasant car buying experience

I have never liked buying a car due to the pressure and overall impression that even as a customer, we did not count for much. At St. J. Subaru it was entirely different. Starting from my internet inquiry through to the delivery, there was no pressure. At each step, we were treated with respect. We felt that we actually mattered to them. They spent a considerable time explaining the controls of the new car, and have even invited us back for a second training session if we want it. All in all, a positive experience.

QUICK, THOROUGH, and PATIENT

The service was great. Paul Devenger is down to earth and the sales representative Armel Mends-Cole was great at getting us ready to drive away in the new vehicle. My wife and I felt no pressure when looking at the inventory, and Paul was very happy to give us the best deal possible.

Searching for new car

After shopping for a new car for weeks, we found what we wanted at St J Subaru. Great people to deal with. Very friendly salespeople!

Worth the travel

Everyone was very pleasant to deal with and signing my lease was a smooth process. Dan made sure everything about my vehicle was perfect before I left the yard and I wouldn't hesitate to call with any problems I may have in the future. They've got a great staff team, which is why I traveled over an hour to use this dealership instead of going to a location closer to where I live. They're worth the drive!

No pressure - comfortable transaction

We're both in sales. We don't pressure our customers, and we don't like to be pressured. Purchasing a new Subaru Forester at Saint J Subaru was a comfortable buying experience for us. We appreciate the lack of pressure.Damon & Judy

Awesome

This is the third Subaru Outback that I have bought from Saint J Subaru. The people working there go out of their way to help you. They made sure I had winter tires on before I left as the weather had changed to black ice and snow.

Recent purchase 2016 Subaru Forester

The process went smoothly and efficiently from the moment John Martin contacted me subsequent to my submitting a Costco Auto Program request. John Martin was clear in regards to the price of the vehicle and any discounts offered, communicating with me as new information evolved. He answered my questions quickly and clearly. He greeted us upon our arrival to St. J, then handed us over to Armal Mends-Cole, who processed our purchase efficiently and thoroughly. Armel was friendly, personable, knowledgeable, and very mindful of our time constraints that day. I would recommend him 100%. As part of the Costco Auto Program, I should have presented my Costco card and the printed page emailed to me from Costco upon my arrival at St. J, in order to see the "Member Only Price Sheet". I did not do so and it is my only regret.

Best car buying experience ever.

Armel and Pete were very pleasant and extremely helpful, during the whole process. Paul and John were very responsive to my email prior to my visit to trade vehicles. Would highly recommend this dealership to anyone, looking for a pleasant, low pressure experience with top quality people on staff to help.

Great experience. Clean and very accommodating!

We love our new subaru. We have never had a new car and I love it. St.J subaru made this possible. Thank you!!

Our New Forester

We used Saint J Subaru because they participate in Costco's Auto Program which saved us enough money to make the trip from Jericho to Saint J. more than worth while. All of the groundwork was handled over the phone or through email. Response time was excellent. The dealership was very busy on the Saturday we picked up our Forester. That being said we were dealt with in a very timely and friendly manner. A very pleasing experience.Thanks!

From service to purchase

This is the best Subaru dealership to work with in the Tri-State area. Armel and Pete were patient, pleasant and thorough, ultimately resulting in a decision to purchase and upgrade.

Best car buying experience ever.

Friendly, honest and very knowledgeable staff. Great deal with no pressure. Armel was a pleasure to work with and helped me in every way possible.

Mr ormel was very helpful and knowledgeable.

The dealership was very clean the salesmen were very helpful. Definitely made u feel comfortable.great company to do. Business with..this was our second purchase from your sales person every one seemed to b well trained and knew the information u needs to know.

Subaru Outback Lease

The monthly lease was slightly higher than I wanted to pay, but the mpg on my outback is proven to be real good for an AWD. I am hoping to have it balance out in the end with a higher residual value for the outback than the other dealerships vehicles that I was looking at. I really like my outback and it will be hard to go to any other car in the future. Everyone at the office was really friendly, informative, and helpful. This is the first new vehicle that I have ever had so the dealing world is new to me. Everyone in the office explained all the terms and conditions very clearly and I feel confident with Subaru lease program.

Good experience

I was given clear information about the auto, the cost and the options for financing on my first call to the dealership. That made it easy for me to evaluate and decide to purchase.

No pressure

We were looking to try out the 2016 Lagacy Limited 3.6R. And the 2.4 Limited. We met our salesman Armel. Super nice guy. He brought us out to look at the vehicles and went over the different option they both had. Let us take a test drive in both of them. When we decided witch one we liked we wanted a good deal. He never pressured the whole time we were there. Some other dealers we went to.. We just got a left ,because they were to pushy. Everybody we talked at Saint J Subaru was very pleasant to talk to. I will go back in the future for my next car. ThanksTom

Did my homework first

Researched the car we wanted and arrived already knowing how much I wanted for a trade-in and how much we could afford. Stayed within those parameters and drove a new car away.

Just I wanted

I knew what I wanted, and they were able to provide it . It wasn't a long drawn out affair and we were very satisfied. We are very pleased with this (5th) Subaru Forrester.

Thought I was going to just look

I had been talking to a friend of mine who lives 400+ miles away in Rochester NY. He had bought a 2015 Subaru Legacy back in March. He has been so happy with his vehicle. He keeps telling me to look at them. Well, I am known as an impulse shopper when it comes to vehicles. BUT what they do not know (my secret until now) is that I research vehicles way before I go looking. So I am prepared when I look. Holloween afternoon 2015 I was bored and near Saint Jay Subaru. I stopped in and was just window shopping and the salesman wondered over, but surprisingly - no pressure. This is a first. He went and got a key to show me the Legacy inside and out. Loves it at first sight. Jim (salesman) offered a test drive. Well, I had to see what it would do, so yes. Took it for a test run and came back, I told Jim that I had looked on line and there was a specific color that I wanted (Twilight Blue Metallic). I was not seeing one in this color, Jim offered to order one up from another dealership if he could find me one. Ok, I am good with that, Right after making the offer, Jim remembers that there is a Legacy in the color I wanted to see sitting in the showroom. We wonder in, I did not have to go any further - that was the color I wanted. Jim mentioned that this particular car happened to be a step above the Limited, it is the Limited Executive. It basically is a Limited with a few more features on it. After running the numbers for my trade and the new car, we all agreed that I would be driving home in a new 2016 Subaru Legacy.. Everyone at the dealership was so friendly and helpful. I have never been there before, but I will go back for all my services and the next time I am ready to "window shop." I have had the Subaru for 1 week now and I so still love this vehicle. The dealership was awesome to work with, there was no pressure to buy. That is the kind of dealership that I like to go looking at. That is the kind of dealership that wins me back!

Good cars

I recently bought my second Subaru from St. J Subaru and found it, again, to be a good experience. Armel and Lisa helped my husband and me through the paperwork and made it relatively painless! Thanks!

My first Subaru lease experience