Russell Chevrolet

Visit

Acceptable visit. Would go back again. Service department is some of the best people.

My buying experience

I enjoyed my e experience with Russell Chevrolet. Everyone made me feel comfortable. I would go back and buy a car from this dealership it's in the market. I would also recommend this dealership to anyone I know That might be looking to buy a vehicle

Great service

Great service Bought 3 vehicles in a week there. Great Team

warranty recall service

Have used them for years and purchase all my pickup trucks here for over 20 years. Very pleased with the service.

Russell Chevrolet Service

Outstanding service from Chris and Bobby. These guys have been great to work with and I will continue to take my vehicles there for service.

Ben Spickes Jr

Michael in sales and John in service what a great team. Been buying from Russell for 35 years.

Complete lack of integrity

I bought a 2012 Cruze from Russell in 2013 and got a good deal on that car. I returned back to them to trade it in and purchase a 2016. I repeatedly told the salesman Michael Parks that I wanted one with the Sun and Sound package. And when I say repeatedly, I mean that's the first thing I led off with and the last thing I wrapped up our conversations with. Michael found me a car and we made a great deal, however when I pulled out the spec sheet to call to get insurance, I noticed it didn't list the Sun and Sound package. I immediately called him and he verified that it didn't have the one thing that I had stated over and over again that I wanted: the sunroof. I told him I didn't want that car and he offered me one on their lot that was more expensive in a color combination I didn't want. I told him I didn't want that one either. Since then, nobody from Russell has called me to try to find the car I want or to apologize for the mix up. I have written to GM corporate headquarters to let them know of the poor customer service. Avoid this dealership when buying. I have had my car serviced by their service department and they always forget to reset the tire sensors.

Vehicle Owner

Very professional and knowledgable.Facility very clean and all staff very friendly.

New Car Purchase

I have bought a good number of cars in my life from various dealers but, my experience with the personnel at Russell Chevrolet was the best ever. From the salesman ( Jim Russell) to the managerAhmad R. Shahlaie, you could not ask for better people to deal with.All that I can say about them is that they are QUALITY people and are a huge asset to Russell Chevrolet. John J Hamilton Jr.

oil change

the wait time to have oil changed was 30 minutes.great! very friendly staff

Quality service department

Quality Service, prompt, DID NOT leave greasy stains on the seats or steering wheel, service with a smile.

Review on Russell Chevrolet

Everyone was very friendly and helpful. They were quick and efficient with the work they did. Very pleased with the job done.

Great experience!

Jim Russell was great! I visited the location to look at new Sparks and Jim showed me a cool Sonic so I went with that.

Rachel Skinner

The dealership was great. Everyone is always super friendly and the establishment was very clean.

Russell Chevrolet Service

Been buying vehicles from Russell Chevrolet since 1980. Not interested in buying from any other Dealer, EVER! Deals, service, & friendship is what you'll ding at Russell Chevrolet.

owner

wonderful service. many good word for john in service

Sales Person Was the best!

John Green was just great and worked hard to make sure this moment was wonderful for me! The only problem I had was waiting for my car to be detailed so that I could leave. Although I was called and told it was ready I had to wait for over 1 hour in the lobby for my car! The management was very kind about all of it and my salesman John was better than I could have hoped for! Thank you all for great job of making sure I didn't have to wait any longer!

HOME OF THE NO PRESSURE AUTO SALES

When you arrive on the lot of Russell Chevrolet and meet a sales person you won't experience any sales pressure the sales person will walk the lot with you and show you any vehicle your interested in and as soon as you decide on one your carried to the office and offered the best deal.I have purchased three vehicles from this dealer and each time has been very good experience no pressure friendly atmosphere and last but not least a good deal you won't leave feeling like you've been taken to the cleaners.And when your vehicle needs service Russell Chevrolet tradition continues in the service department each and ever customer is very important and waited on in a timely manner.

Excellent Service

Great Service. Friendly staff. Service waiting area could use an upgrade

Customer

I went to have my car serviced and was pleased with the customer service that I was given. I really enjoy that it did not take a long time to get completed.

Service Review

I always get the best service at Russell Chevrolet!

Taking care of the customer

As I was driving to Russell Chevrolet to have the oil changed in my car, a piece of wood fell off a truck and hit the passenger side of the front bumper. I showed the service adviser the area that was hit and he had one of the mechanics buff out the scuff marks and no additional charge. That is real customer service!

Car repair at Russell Chevrolet

The Service Writer, BJ, did a great job of keeping me informed about the repair of my vehicle.

2016 Chevrolet Silverado 1500

Our purchasing experience at this dealership was really pleasant as the sales person was very courteous and very knowledgeable about the vehicle I was interested in. He understood what we were looking for in a vehicle and he immediately produced it and explained the features and capabilities of the vehicle. As a matter of fact all of the employees we met were courteous and helpful. Will do business with this dealership in the future.

Recall on trailor hitch

The Russell dealership notified me to let me know I had a recall on my Silverado . Young lady was very courteous and scheduled my appointment . Service department did a great job in fixing the problem .Thank you David

Silverado

No-pain purchase. Salesman extremely knowledgeable and helpful.

2015 Chevrolet Impala

The services that I received was Excellent in ALL areas.

Service Department

The service department at Russell is very friendly and courteous. They get you in and out for an oil change.

Customer

I'm pleased with the great customer service at the time I purchased my new vehicle. I was greeted with a smile as I enter the building.

Dennis Gardisser - Purchase review

End of the year was sure busy at the dealership!This is last of several vehicles I have purchased from this dealership. They do have strong competition but I keep coming back because of the service and great relationship.

Service Department Review

I always get great service at Russell Chevrolet! Friendly, very knowledgeable advisors and timely maintenance and repairs. I highly recommend Russell Chevrolet Service Department.

Oil change and service

Very customer friendly, clean and neat waiting area, efficient in getting things done.

2016 Chevy Colorado Z71 4x4

Great Dealership to work with in sales & service......................................................................................................................................................................................................................................................................................................................

Happy

Great person ell From buying car to service great all around

Purchase Silverado at Russell Chevrolet

Salesman was awesome as was the financial officer and facilities.My wife and I stopped in to shop for a Silverado and after describing the options we were interested in the staff reviewed inventory and produced a vehicle with exactly the options we discussed for a test drive. Pricing was fair for the market and to the point. Not much back and forth haggling to achieve an agreeable price point for the truck, so we made a deal and returned after a couple of days to pick up the truck which was cleaned up, gassed up, and ready to go on time when we arrived.The finance department quickly worked through the paperwork, had pre-arranged financing based on our credit report with a reputable banking institution at a fair rate. I'm not a big fan of vehicle shopping but its a necessity sometimes and overall the experience at Russell was a great one. Highly recommend if you are in the market for a Silverado pickup truck or other Chevy product you go by Russell Chevrolet and ask for Jim Russell. Very knowledgeable about the vehicles and professional in the way he treats customers.

New Truck Purchase

It was a busy day but salesmen took care of us quickly and with courtesy.

2015 malibu

I felt very comfortable with the purchase and still do after a week. Very helpful. Made sure that I understood everything about my new car. Love the service and repair people.

Owner

I always shop at Russell Chevrolet best prices and inventory it large

Russell is the Best!

Great experience. Be sure to buy your next auto from Russell Chevrolet!!!

Customer

I will only deal with Russell Chevrolet!!! They went above and beyond to get me what I wanted. They are the best dealership in town!!! I will definitely be a repeat customer!! My salesman Daryll is the best salesman I have ever had!!! I am definitely a very satisfied customer!!!

Awesome Dealer!!!

John was very focus and helpful on my decision making to purchase my new Chevy Silverado. Bottom line he ensure that I got my requested offer. I couldnt ask for a better salesman and I will see him again when my wife decides she wants another vehicle.

ACCTS PAYABLES

THE SERVICE THAT I CAME TO THE DEALSHIP FOR, WAS COMPLETED QUICKLY AND TO MY SATISFACTION.

Russell Chevrolet

Very satisfied with Russell's Service Department. They Always do quality work.

ACCT PAYABLES

ALL WAS VERY SATISFACTORY, IN FOR AN OIL CHANGE ONLY

Loved the buying experience!

Everyone one was very helpful with the purchase of our 2015 Traverse! We never felt like we were pressured into buying. Our salesman, John Green, let us know what he had according to what we were looking for and did not try to sell us something we didn't need. They were willing to go the extra mile to get our payments where we wanted them. They offered us more for our trade than I ever expected to get. We definitely would buy from Russell Chevrolet again!

What?

Jim Russell did a good job. If you are shopping, ask for him. He was straight and helpful.

Needed emergency service

The pickup truck I had needed emergency service as the truck is extremely valuable to me daily. Though the problem was unique and the repair work took longer than usual, the opportunity came about to look at the new pickup trucks available. It didn't take long to make up my mind that "new" was doable and Russell made the deal very appealing. I came home with a new truck and couldn't be more satisfied. Always a pleasure dealing with the service and sales personnel at Russell Chevrolet. Thank you

Service Department

My van broke down and I called the service department to find out how to get my van to them. I described the issue with my van and was told that it may be the gear cable. Chris, a service employee, gave me the number of a tow company. The service department employees did a wonderful job in fixing my van. Anyone who needs repair work should go to Russell.

The Ultimate Car Buying Experience

i have been buying cars at Russell Chevrolet for over 12 years. i have bought 8 vehicles from Russell for myself and my family. it doesn't matter if it is a sale, service, or just a visit the entire staff is always courteous, respectful and responsive to my requests. i am known to be a pretty tough customer but i am always received with a smile and whatever it is i am doing is always taken care of. please visit them and give them a chance to satisfy your Chevrolet needs.

Replace window trim , 2013 Malibu

Trim piece replace while I waited. Excellent service.

Service department

Great service. Chris was friendly, responsive, and did a great job. When I first got my car back, there was a strange humming sound. I told Chris; he took it right back in to the shop. Turns out some leaves had fallen in the fan, and Chris had it back to me in 15 minutes. Great Job

Days well spent aT Russell Chevrolet . . .

Russell Chevrolet Is a great place to shop for a new or used car or truck. The staff is friendly and helpful.and treated us courteously and professionally. The dealership had a large selection of trucks and cars to pick from - even ones from other locations. Once we picked out the make and model, they spent extra time explaining the computer stuff and maintenance on the vehicle. (Our first maintenance visit to their service department did not cost us anything out-of-pocket and several important upkeep items where done such oil changes. filter and fluid checks, etc/The service location was handy and had a nice waiting room.Lots of shopping nearby and good restaurants too.However, all these things were not a surprise. My wife's family has been buying cars from Russell for forty years or so and we estimate our folks have purchased almost a dozen cars of the years - and the service department helped keep the cars running in good shape. Thanks guys.

Excellent Service!!!

Russell has a very courteous and helpful sales and repair team. My experience has been excellent service from the beginning of my purchase to my first oil change and tire rotation.

Mary Jo Thomas

Awesome service from Mike Fuller. First time in to get oil changed on new Tahoe.

Karen Mackey

Fast and fabulous service!! I waited for service on my Tahoe and was pleasantly surprised at the efficiency at Russell Chevrolet!! Thx

Sales review

Great Buying Experience, they worked very hard to make sure I got the exact vehicle I desired.

Owner/operator

Russell Chevrolet will not fail me in the service performed each and every time I bring my vehicles to their station. Always courteous, always cheerful and always get the job done in a faxt manner when possible. Thank you for your trustworthy service.

Review of 5,000 mile check-up!

While I have "no" bad remarks about the service on my "Sparky," I must say everything was done exceptionally well! I thank you; and so does "Sparky!"

just looking

very friendly staff. wasnt the car of our dreams. will keep shopping.